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Customer Reviews
Total Number: 2,286

Tracy

Thu 21st Oct 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?
Product we just what I was after and arrived very quickly

David Spinner

Thu 21st Oct 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?
Good website especially the detailed drawings with measurements. Delivered quickly, although a day later than quoted, & very well packed.

A Oram

Thu 7th Oct 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?
Great fast and efficient service

Kevin Mcguigan

Mon 4th Oct 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

John Ward

Wed 29th Sep 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

Charles

Tue 28th Sep 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

Nikky

Mon 27th Sep 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

R stephens

Mon 27th Sep 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?
ordering was very easy, product arrived at time given and delivery confermed.service could not have been better

Saab

Mon 27th Sep 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?
Products are quite pricey, would be nice if listed online price was inclusive of taxes etc.

Householder

Tue 21st Sep 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?
Private Road, No Parking sign. Arrived in a huge box, very securely packed. Not quite as pictured or as thick, but actually looks better with a black border. Quite expensive for what it is, but does exactly the job I want it for.

John Hills

Fri 17th Sep 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

Keiran McShane

Wed 15th Sep 2021

Thank you. Item is perfect for purpose required and service and support excellent.

No problems recommending on basis of both product and customer service

Alan

Tue 14th Sep 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?
Great service, thank you

Peter Hoey

Tue 14th Sep 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

Julia Coley

Thu 9th Sep 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?
Were extremely helpful when I was not quite sure what the Height would be in Feet and Inches on a sign we purchased, as I am so used to Metres.

Paul Wright

Thu 9th Sep 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?
Quick and simple order process, good quality product, delivered on time.

David Green

Wed 8th Sep 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?
If I had any criticism I would say the items are a tad expensive, probably £5 less would be ideal. Quality of items is good and delivery quick

Jackie W

Mon 16th Aug 2021

Just to say really impressed with our new signing in book does everything we wanted

Thank you

JL West Midlands

Fri 23rd Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?
Excellent service

Rob Scott

Wed 21st Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

Helen A

Wed 21st Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

The customer service over the telephone was fantastic - really helpful both initially on advice about the product I was looking for, and latterly when I was chasing the order. However, delivery was appalling. Despite being on the Scottish mainland I had to pay the ridiculous 'Highlands & Islands' surcharge which meant my package (measuring approx. A5 envelope size) cost me £35 in delivery charges. Added to that, I ordered on Thursday afternoon and the package arrived the following Tuesday (not exactly next day delivery). I have dealt with other companies who do not add this restrictive & unfair charge to their delivery for anyone who happens to live within what is a huge postcode area, covering not only 'remote' islands but also a significant part of the Scottish mainland, and suggest that you look at other courier options. We may be a small percentage of your customers but this charge is really unacceptable. For this reason I could not recommend your company and if I had not required this product in such a hurry, I would have gone elsewhere to order.

SSP Response: 

Good morning Helen

I have looked at your order and feedback below. I am really pleased to see you were happy with the customer service and product, as we take customer satisfaction very seriously. I can see you were only charged £16.65 for delivery which we informed you at time of order. I can appreciate your frustration at the charges, but unfortunately this is the charge DPD charge us. We do not make any profit on delivery whatsoever, we just pass on our charge. As DPD class this as a Highlands delivery, it is a two day service, which is beyond our control unfortunately. The goods left us the same day we received your order. We do review our courier service regularly to make sure it is the most cost effective, but we do have to balance this with reliability, as I am sure you can appreciate. 

Thank you for your order and for taking the time to complete our survey, which is so important to make sure we are always striving for the very best service.

Have a lovely week.

Amanda Craven

Wed 21st Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

David French

Wed 21st Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

Janet

Wed 21st Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

I have no negative to share, am thoroughly impressed with the purchasing experience and product quality, highly recommended

A.A

Tue 20th Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

Product supplied was faulty, sent photos and a replacement was sent out straight away very good quick service

Jayne H

Tue 20th Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

Dean P

Tue 20th Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

Each time a reliable service with quality products at competitive prices.

Daniel S

Fri 16th Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

Sam G

Tue 13th Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

Prompt service and delivery and product as described, and also better value than offered on competitor's sites.

Bob

Wed 7th Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

SSP is a very reliable supplier. The product I ordered was delivered very well packaged without damage and on time with no missing pieces. Excellent service Thank you.

Don Hodge

Tue 6th Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

Excellent service from SSP. Delivery arrived as stated and really happy with the quality of the items supplied. Will definitely use this company again. Well done everybody!

Gloria Gmys

Tue 6th Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?
Fast service, great communication.

Anonymous

Tue 6th Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

Ray T

Mon 5th Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

Anonymous

Mon 5th Jul 2021
1. Customer service?
2. Product?
3. Delivery?
4. Would you recommend us?

Andrew S

Fri 25th Jun 2021

What made you choose to buy these products from SSP. 
SSP were the only company that were selling a customisable version of this product at a reasonable price point. 

What did you think of the product?
The A frames I ordered are perfect, the safety warning is large and clear as is my logo.Great quality you can see they will last the test of time. 

What did we get right?
Everything. 

What could we improve?
If I was to be really pick, then make some changes to the website. It took a while for me to figure out that I could customise any of your signs. But I am 50+ so that could 

just be me ðŸ¤£ 

Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Well as I have only delt with you, then you're the only one I can mention ðŸ˜. That being said, you have been polite and professional and at all time and communications I have felt that 

nothing would have been too much trouble. If the rest of your team are as professionalthen it must be a great company. 


Finally, out of 5 what would you rate us?

Definitely 5 out of 5 have already recommended you to friends. 

Joanna B

Wed 16th Jun 2021

Just to say just got our lovely bright big sign -if they don’t see that I give up !
Super quick ,super service.
Thank you to the team and you.
Cheers

Paul B

Tue 11th May 2021

Thank you Mike for the great service .

Graham M

Tue 11th May 2021

What made you choose to buy these products from SSP? , Appearance, security and price.

What did you think of the product? , Very good, as expected.

What did we get right? Good web site, lots of clear photo’s/info, easy to order/pay, very fast delivery

What could we improve? Zip

Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Carl T

Tue 11th May 2021

What made you choose to buy these products from SSP? I google searched what I needed and you were the best price for exactly the product I needed.

What did you think of the product? Exactly what I need

What did we get right? Easy checkout on the website

What could we improve? As the checkout, product and delivery were what I expected, I feel no improvements are necessary at this time

Is there anybody that you have dealt with that deserves a special mention in our team meeting? I haven’t spoken to any individual due to the experience being very smooth

Finally, out of 5 what would you rate us? 5

Paul H

Thu 6th May 2021

Hello, what a good product, easy for me to finally get the size i needed, great delivery time, good quality, easy to fit, 5stars.

Darren N

Thu 6th May 2021

Thanks for the amazing service.....everything arrived this morning  and is perfect, just what we were looking for.

Thank you

Mary N

Sat 6th Mar 2021

Yes, everything is fine. 

Kenneth V

Wed 24th Feb 2021

I chose the product as a result of searching the web. I liked the idea and the look of the guard and was NOT disappointed with the items when they arrived. They are very well made and finished well with a protective coating. The delivery was prompt within 24 hrs.

Nicola H

Tue 23rd Feb 2021

1.What made you choose to buy these products from SSP? I used Google to search for the item I was looking for, really easy to find, website was easy to use and value for money
2.What did you think of the product? Product was really good value for money
3.What did we get right? Yes 1st time, really great communication too, speedy response
4.What could we improve? Nothing I can think of to be honest, I will definitely use you again
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn was really helpful with a quick response ensuring my product was perfect for me

Finally, out of 5 what would you rate us? 5

Terry W

Tue 23rd Feb 2021

Found product on internet saw exactly what I needed thank you

Product is perfect for use

Sent email then got phone call straight away  (perfect)

Don’t think you can improve,

delivery was prompt

 

whole team pat on back please

rate 10/10

Mike D

Tue 23rd Feb 2021

Five out of five! I saw a colleague using your tools and bits and he recommended. I ordered yesterday received today. Many thanks

Andy W

Tue 23rd Feb 2021

Have used you guys before and the service is great – Peter has recently helped me with a return and replacement part which was good.
Products are competitively priced and I don’t need a trade account, which is helpful when I’m just after a few bits.

David M

Wed 17th Feb 2021

My order was delivered in 24 hours can’t ask for more than that. 

Howard C

Wed 17th Feb 2021

What made you choose to buy these products from SSP? You came up high on Internet search
What did you think of the product? Product exactly what we needed
What did we get right? Very fast delivery – arrived next morning before 10am
What could we improve? Nothing
Is there anybody that you have dealt with that deserves a special mention in our team meeting? No as only dealt online

Finally, out of 5 what would you rate us? 5

Lee R

Wed 17th Feb 2021

My father in law has dementia & he put the kettle on the electric cooker ring & nearly setting his kitchen on fire.
So I looked on the internet to see if I could put something in to stop him from using the electric cooker & it allows the carers to turn the isolation switch on & off then be locked.
This product was perfect & even the warden of the sheltered housing scheme is impressed with it.

Lorraine W

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? Recommended to us
2.What did you think of the product? Good product
3.What did we get right? You were very obliging
4.What could we improve? If you ask us question please wait for the answer before proceeding
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark

Finally, out of 5 what would you rate us? 4.5

Chris

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? - Previous satisfied customer
2.What did you think of the product? - Good quality
3.What did we get right? - Very responsive to my many many questions!
4.What could we improve? - Nothing at all
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All of the sales team were great.

Finally, out of 5 what would you rate us? 5!

Arran M

Wed 10th Feb 2021

Hi, 

We recently purchased the clear light switch cover which locks.  My adult son has autism plus a severe learning disability.  I only wish i had come accross your product many years ago.  My son would get up in the middle of the night puting on and off the lights in our bedroom, hallway and toilet.  To be constantly woken up with lights going on and off at all hours does not help with our badly needed sleep.  We now can control the lighting and if needed leave a dim light on for our son.  The box is baffling him as he can get into the light without a key.  The inconvenience of using the key is nothing compared to sleeping without blackpool illuminations going on and off at all hours.  Sheer bliss.  I will pass the word on.  Thank you😊

Alex B

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? . I’ve bought from SSP before and was amazed by the usefulness of the products and needed something similar again.
2.What did you think of the product? Product works perfectly.
3.What did we get right? Buying process was quick and simple and delivery was very quick.
4.What could we improve? I cannot think if anything you can improve.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Since I purchased online I didn’t deal with anyone.

Finally, out of 5 what would you rate us? 5/5 products and service

Debbie N

Wed 10th Feb 2021

It is a repeat order which was delivered in perfect time. 5 out of 5.

Chris A

Wed 10th Feb 2021

I chose SSP because I have your Catalogue.

The product was exactly what we ordered and described online.

Next day delivery was spot on, considering the current climate.

There is nothing to improve a great service.

5 out of 5

Carol R

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? – I have always ordered from SSP and I am happy with the product.
2.What did you think of the product? It works for us.
3.What did we get right? – Communication. I always know where I am up to with my order.
4.What could we improve? – unsure.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.

Finally, out of 5 what would you rate us? 5

 

Anne C

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? I browsed the internet and found your website had exactly what I needed
2.What did you think of the product? It was exactly what I needed!
3.What did we get right? Very promptly dealing with a mis-delivery by DPD, which was not of your making. The product, when DPD managed to deliver it to the right address, was well packaged and as described.
4.What could we improve? I honestly can’t think of anything. In all honesty, these aren’t the kinds of products I would expect to buy all that often, but if I did I wouldn’t hesitate to use your service again. I have told my family and friends.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I had prompt and helpful replies from yourself.

Amoy R

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? It was the only product that I could find that was suitable for what I needed.
2.What did you think of the product? Perfect, as described, very easy to fit.
3.What did we get right? Delivery time & product.
4.What could we improve? Overall cost was quite high.

Finally, out of 5 what would you rate us? 4.5

Emma L

Wed 10th Feb 2021

What made you choose to buy these products from SSP? I always check products and prices on SSP when looking for products we require.
What did you think of the product? Always receive products as described. We’ve never had any issues with the products.
What did we get right? Good customer service, quick response and delivery times
What could we improve? N/A

Eamonn F

Wed 10th Feb 2021

Thankyou, everything was as expected a good product,prompt delivery. 5 stars will use your company again.
Regards Eamonn

Deborah R

Wed 10th Feb 2021

Thank you for your very prompt delivery of my order. It looks like an excellent product. Thank you very much. 5 star rating

Caitlin M

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? It was the website I was directed to use by my manager.
2.What did you think of the product? The stickers were high quality and looked good
3.What did we get right? Emails updating me with the process (order confirmation, delivery, etc) were helpful, and delivery was fast.
4.What could we improve? Nothing.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t deal with a specific individual.

Finally, out of 5 what would you rate us? I would rate you 5 stars for the reasons stated above. The customer service is really great, we will use your website again.

Daniela F

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? It was an internal recommendation from a colleague in my company
2.What did you think of the product? Good quality and cover GDPR needs.
3.What did we get right? Quick attention and good follow up, even for our dispatch with a 3rd party
4.What could we improve? In my experience, nothing. Good attention and service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes, he was really helpful during the purchase process and collect.

Finally, out of 5 what would you rate us? In my experience 5

Matthew H

Mon 1st Feb 2021

Good morning, We have just take deleivery of the bollards. Just want to thank you for the faultless and speedy service revived from yourself. Kind regards Matthew 

Trish. S

Thu 7th Jan 2021

I think the main feedback I would give is the speed of service which was excellent as the product arrived next day.  I would rate the service as 5 out of 5.

Christopher L

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? After a long internet search, SSP stood out as having the best selection, and the most competitive price, and they we’re able to customise my order to my exact specifications.

2.What did you think of the product? Excellent, not only was it exactly what I ordered, but the quality and finish is outstanding.

3.What did we get right? Direct and fast communication, a complete service including bespoke items, I was able to set up a credit account for my company with ease, full tracking of my order as well as regular updates, overall totally professional.

4.What could we improve? The only problem I experienced was the odd email dropping into your spam folder, but that’s par for the course these days with so many scammers about.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton for helping me get my account set up and order complete, Mike Mcnee for his work on producing the artwork for my bespoke items, and Hayley for searching through the spam files to track down my lost email, all of which were very helpful and professional in delivering my order.

Finally, out of 5 what would you rate us? 5

Dawn W

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? I needed a switch cover to prevent my Mum turning off appliances that needed to be on all of the time. Yours seemed to meet my requirements
2.What did you think of the product?Excellent, it does exactly what it was meanrt to do.Have you considered offering double sided tape to affix the the covers to tiles so you don't damage the tiles. I used the removable tabs make by Compede.
3.What did we get right? Deivery was very quick
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I ordered online, so I did not have any direct contact with anyone.

Finally, out of 5 what would you rate us? 5

Caroline L

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? GDPR SIGN IN BOOKS
2.What did you think of the product? EXCELLENT – DID THE JOB AS DESCRIBED
3.What did we get right? EVERYTHING – SPEEDY SERVICE VERY HELPFUL
4.What could we improve? NOTHING!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? THEY WERE ALL HELPFUL

Finally, out of 5 what would you rate us? FIVE

Doug S

Thu 17th Dec 2020

1. Box size and type were exactly what we wanted, and the price was outstanding.
2. Product is strong, and ideal for the purpose we wanted it for.

3.Arrived on time, website was easy to find what we wanted,
4. Nothing I can see at this time of writing
5. No one was spoken to, all done online.
Out of 5 , I personally would score 5, found what I wanted, price was very good, service excellent, what more can I ask for. I would have no hesitation in recommending your company to other staff in my organisation

Dan

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? – Used these before, know from previous purchases products are good quality
2.What did you think of the product?
3.What did we get right? – all of it
4.What could we improve? -nothing, all flows and live chat worked very well.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? - 5

Chris Br

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? I have used SSP for a number of years now.
2.What did you think of the product? Excellent
3.What did we get right? The service is very good, quick and efficient!
4.What could we improve? Nothing to improve
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us?
5

Dave C

Thu 17th Dec 2020

The product we ordered from you was perfect.
The customer service and delivery time was excellent.

We'll definitely buy from you again

Chris C

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? I have purchased Similar products in the past, always found them of good quality.

2.What did you think of the product? The Product it self was perfect, however my ability to measure not so much and I couldn't actually use the product in the end. However keeping it encase another opportunity to use arrives.

3.What did we get right? Order was dispatched and delivered sooner than expected, no complaints.

4.What could we improve? Some more side on images would be handy for the socket protectors on the website.

Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens was really helpful a while back on a previous order.

Finally, out of 5 what would you rate us?

5

ALISON B

Thu 17th Dec 2020

GDPR VISITOR BOOKS
1.What made you choose to buy these products from SSP? COVID TRACING
2.What did you think of the product? EXCELLENT

3.What did we get right? GOOD PRODUCT, PROMPT DELIVERY
4.What could we improve? ALL GREAT

Aoife M

Thu 17th Dec 2020

Product is excellent, exactly what we needed.
Fast quick responses and postage.

Caroline B

Thu 17th Dec 2020

Good Morning

We chose SSP as we have had previous good service from you, the usual turnaround time from order to delivery is a couple of days which is important when supplying permit books / forms.

Mark Hughes was very helpful when I had to chase up an order and sorted everything out for me quickly and we had our delivery within the week.

As usual very good service.

Karen F

Thu 17th Dec 2020

I chose to purchase the light fitting covers from you in the first instance because when I googled them you were the first place that had the deeper ones that fit over our switches. Having purchased them before I returned to you because
1. They fit
2. They do the job we need
3. Delivery was quick and well packaged
4. I can pay on an invoice.

I hope this feedback is helpful.

Jamie B

Thu 19th Nov 2020

1.What made you choose to buy these products from SSP?

I work in the care industry and had seen the products on line. Sadly my father suffers from dementia and started playing with his heating controls. I therefore purchased the SSP products.

2.What did you think of the product?

Very good. Well made and easy to install.

3.What did we get right?

Well designed product, everything required in the box.

4.What could we improve?

Had to modify one product to go over a wire. But not sure how you could design that in. Thermostat radiator covers work well on new thermostat but not old ones . Maybe good to increase size range in future.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
No
Finally, out of 5 what would you rate us? 5

Andy C

Wed 18th Nov 2020

Good Product – clearly described and full info on website - realistic price.

Fulfilment good – well packed and timely – 5 out of 5

Leon B

Wed 18th Nov 2020

1.What made you choose to buy these products from SSP?
I have bought this product before.
2.What did you think of the product?
Very good quality and perfect for the job.
3.What did we get right?
Everything.
4.What could we improve?
Nothing that I am aware of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Not particularly.

Finally, out of 5 what would you rate us?
5

 

Andrew P

Wed 18th Nov 2020

1.What made you choose to buy these products from SSP? I found you through an internet search.
2.What did you think of the product? Everyone here is very pleased with it.
3.What did we get right? Everything – extremely helpful
4.What could we improve? I cannot think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, Mike McNee

Finally, out of 5 what would you rate us? 5

H Mudhar

Wed 18th Nov 2020

1.What made you choose to buy these products from SSP? Saw it on the website but the main driver was the handling of my call.
2.What did you think of the product? Excellent.
3.What did we get right? Everything
4.What could we improve? May be accept orders from schools if paperwork can’t be actioned immediately e.g. during school holidays
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The gentleman who too my order for being so knowledgeable and advising on how to take the measurements.

Finally, out of 5 what would you rate us? 10 (5)

Carole H

Tue 17th Nov 2020

What made you choose to buy these products from SSP? This was a refill
What did you think of the product? Good

What did we get right? Fast delivery to the correct place

Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered on line

Finally, out of 5 what would you rate us? 5

Jane C

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Always get my goods from you.
What did you think of the product? Good
What did we get right? Yes
Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

Jerome L

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Good detailed website
What did you think of the product? good quality
What did we get right? help on phone
Is there anybody that you have dealt with that deserves a special mention in our team meeting?
5.no name but very helpful

Brendan T

Tue 17th Nov 2020

Found what i was looking for on your web site, very helpful over the phone, a bit strange wanted paying before i could send my driver to pick up so had delivered, product was what i was looking for, good service

Vicky B

Tue 17th Nov 2020

What made you choose to buy these products from SSP? – previously bought from you and wanted the same item again
What did you think of the product? Great, does exactly what we need it to

What did we get right? Customer service was fab, no issues at all, easy to order and quick delivery
What could we improve? Can’t say anything as I haven’t bought much from you, every time we have its been with no problems which is amazing
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I didn’t speak to anyone

Finally, out of 5 what would you rate us? 5 !

Jamie H

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Actually found you online

What did you think of the product? Great product 

What did we get right? Yes items was correct

Finally, out of 5 what would you rate us? 5

Eoin O

Tue 17th Nov 2020

What made you choose to buy these products from SSP?
You were nearby so I could collect.
What did you think of the product?
Great quality. Reasonable price.

What did we get right?
The people I spoke to on the phone and had email conversations could not have been more helpful - I think I even said it in an email at the time. They were all a pleasure to deal with.
What could we improve?

Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Gwyn and Peter. They were exceptional.

Finally, out of 5 what would you rate us?
5

Karl S

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Exactly what we required at a good price.
What did you think of the product? Great product
What did we get right? Straight forward telephone transaction, and next day delivery. Can’t fault the service
What could we improve? Hard to pick a fault
Is there anybody that you have dealt with that deserves a special mention in our team meeting? No Sorry

Finally, out of 5 what would you rate us? 5

Hari K

Tue 17th Nov 2020

1.What made you choose to buy these products from SSP?
Existing customer, have purchased other equipment before.
2.What did you think of the product?
the product looks like what was described on the website.
3.What did we get right?
Customer service and calls with Gwyn
4.What could we improve?
Nothing..
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Gwyn for his call and speed of answering questions. I hope the Tags stay up as agreed :)

Finally, out of 5 what would you rate us?
5

Ian H

Sat 14th Nov 2020

1.What made you choose to buy these products from SSP? THE ONLY SOURCE I COULD FIND FOR THE PRODUCT I REQUIRED
2.What did you think of the product?EXCELLENT PRODUCT ALTHOUGH A TAD EXPENSIVE
Service: GREAT SERVICE
3.What did we get right? RIGHT PRODUCT PROMPTLY DELIVERED
4.What could we improve? COST OF THE PRODUCT WAS HIGH AND DELIVERY CHARGE WAS EXCESSIVE. SUGGEST YOU SHOP AROUND FOR CHEAPER DELIVERY TO NORTHERN IRELAND
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 4

Alisha B

Mon 2nd Nov 2020

1.What made you choose to buy these products from SSP?
Found your website whilst looking for staff sign in books, and was impressed that they were GDPR approved and also ordered visitor books at the same time.
2.What did you think of the product?
Good quality product.
3.What did we get right?
Website was easy to navigate and to order form.
4.What could we improve?
Updates on deliveries would be good.

Finally, out of 5 what would you rate us? - 5

Alan D

Thu 29th Oct 2020

1.What made you choose to buy these products from SSP? – Able to buy in bulk, cheaper than previous supplier, and the discount.
2.What did you think of the product? - Fit for Purpose good quality.
3.What did we get right? – Price, availability, delivery timescale.
4.What could we improve? - Can’t help you there, all was good.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Mark Hughes great service

Finally, out of 5 what would you rate us? - 5

Becky S

Thu 29th Oct 2020

1.What made you choose to buy these products from SSP?
Repeat order – specifications must have matched what were required
2.What did you think of the product?
Required for refurb our production stands – often changed yearly
3.What did we get right?
Ordering was easy – confirmation / invoice / despatch emails are good
4.What could we improve?
Ability to pay using paypal would be good
Finally, out of 5 what would you rate us? 5

Alexis M

Thu 29th Oct 2020

What made you choose to buy these products from SSP? First suitable result that came up on google search – image of product looked like it was exactly what we needed
What did you think of the product? Excellent
What did we get right? Correct product supplied quickly
What could we improve? Did not need/want to be contacted re feedback on such a small order

Finally, out of 5 what would you rate us? 4

Brenda S

Thu 29th Oct 2020

1.What made you choose to buy these products from SSP? Used you before
2.What did you think of the product? GDPR – Perfect for the job
3.What did we get right? Excellent service
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The Sales person on the phone was excellent

Finally, out of 5 what would you rate us? 5

David T

Thu 29th Oct 2020

Yes, everything is fine

Ashok D

Wed 28th Oct 2020

Good and quick easy ordering service
Received on time with speck as requested
Well done ssp

Charles F

Tue 27th Oct 2020

The service was really good

Stacey L

Tue 6th Oct 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Boss is happy so I’m happy!
3.What did we get right? Very efficient and quick (we had put an order with another local company first as they were slightly cheaper but they had terrible response time and even worse customer service skills)
4.What could we improve? Nothing comes to mind
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think I only dealt with Mark and he was efficient, professional and responded promptly. He made it a very easy experience.
Finally, out of 5 what would you rate us? I would give a strong 4!

Richard S

Fri 25th Sep 2020

1. What made you choose to buy these products from SSP? A relative has dementia and persists in turning off electrical appliances. Your boxes help in preventing this behaviour.
2. What did you think of the product? The product seems to do the job.
3. What did we get right? Hiding the screws within the frame to prevent them being unscrewed is important for us.
4. What could we improve? The box is very big - could you design less intrusive but suitably sturdy boxes to cover single or twin sockets. Also, could you make the plastic opaque? I have to line the boxes with paper so that my relative cannot see what is inside them - that helps her to forget what is hidden away and reduces her stress levels.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? So far, 5 out of 5.

Sharon

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? I googgled, liked the website friendliness and clarity
2.What did you think of the product? Great fine for us
3.What did we get right? You invoiced at our request , brilliant
Finally, out of 5 what would you rate us? 5

Pete R

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? – I was pointed to your website by our Lead Electrician
2.What did you think of the product? – Great. your pricing is very competitive
3.What did we get right? – You’ve got everything right so far, website, prices, service, payment etc just waiting on product & delivery
4.What could we improve? – At present, I’ve not seen anything to improve
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – All the staff I’ve dealt with so far have been excellent, fast, polite service
Finally, out of 5 what would you rate us? – 5

Finance

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? Price and quality
2.What did you think of the product? Very Good - repeat orders
3.What did we get right? From order to delivery very quick
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not contacted recently but the whole team must be doing something right as I know I can get items quickly
Finally, out of 5 what would you rate us? 5

Anon

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP?
Initially I was looking on search engine for a thermostat cover, but then noticed that you make signs, and have been looking for signs for a while, but mostly they were expensive and not customised.
2.What did you think of the product? The thermostat covers are perhaps fairly expensive for what they are. The signs are excellent, and perfectly sized for our needs.
3.What did we get right? Your website is excellent, easy to find what you want, and worked well even on our slow connection. 'Make your own sign' excellent. Phone calls were answered promptly, and the person answering understood what I wanted and knew your products.
4.What could we improve? Can't think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, the gentleman who dealt with our order/questions by phone and email, Mike McNee.
Finally, out of 5 what would you rate us? 5

Clare H

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? - internet search, and detailed info on the website and from your staff
2.What did you think of the product? - it is as described, fit for purpose, we're getting a great result from it
3.What did we get right? - service on the phone and by email was really helpful and informative
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think it was just Peter and Mark that I dealt with, and they were both great
Finally, out of 5 what would you rate us? 5*

Mike N

Thu 24th Sep 2020

1)What made you choose to buy these products from SSP? looked like what we needed
2)What did you think of the product? after trying 1 piece we were impressed with quality
3)What did we get right?because it was expensive we asked for a discount for purchasing a few and you obliged.
4)What could we improve? nothing really
5)Is there anybody that you have dealt with that deserves a special mention in our team meeting? everybody we have dealt with have been very professional and efficient including the delivery
Finally, out of 5 what would you rate us? 5

Gillian C

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? Found your company via search engine and they met the GDPR and Covid requirements
2.What did you think of the product? It was exactly as advertised, feels good quality and the print is clear
3.What did we get right? Easy to order. Received confirmation, delivery details and invoice promptly. Delivery arrived within a couple of days.
4.What could we improve? I cant think of anything that could be improved upon.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, sorry.
Finally, out of 5 what would you rate us? 5

Bruce H

Thu 24th Sep 2020

The web site suggested you had the kind of security fixing I needed and I received good advice when I called for technical support. The fixings I bought did not have any instructions with them like the size of drill needed which would have been helpful.

A Bozorgy

Fri 18th Sep 2020

1.What made you choose to buy these products from SSP? Found you on google search, your price look reasonable, I found the parts I wanted.
2.What did you think of the product? It’s doing the job.
3.What did we get right? Almost everything, price, quality delivery
4.What could we improve? Set up an account for us
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Can’t remember the name, but the person who processed my order was nice and helpful.

A. L Noble

Mon 14th Sep 2020

1.What made you choose to buy these products from SSP? – we have purchased them previously, and found them they met our requirements
2.What did you think of the product? – they meet the current GDPR requirement
3.What did we get right? – Good speedy service
4.What could we improve? – The overall service we received was good, The only comment is I had to request an invoice as I did not receive on automatically.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? My order was on Line, however Peter Ashton responded quickly to my invoice enquiry and resolved the issue immediately

Finally, out of 5 what would you rate us? 4.5

A Tuck

Sat 12th Sep 2020

1.What made you choose to buy these products from SSP? - recommendation from my client at University of S Wales
2.What did you think of the product? - spot on 
3.What did we get right? - a good, well thought out product 
4.What could we improve? - happy so far!!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  - whoever I spoke with on my first contact 

Finally, out of 5 what would you rate us?  - 5

C Young

Fri 11th Sep 2020

The product was just what we wanted.
Very pleased with the service can’t think of any improvements

B Ede

Fri 11th Sep 2020

I chose SSP for value and quality of products and both criteria were perfectly fulfilled.
I have no hesitation in giving SSP five out of five.

A Prothero

Fri 11th Sep 2020

1.What made you choose to buy these products from SSP? Returning client
2.What did you think of the product? Fit for purpose
3.What did we get right?Everything
4.What could we improve? N/A
4.What could we improve? What could we improve?Sales persons

J Gaggero

Fri 11th Sep 2020

1.What made you choose to buy these products from SSP? Good website plus SEO directing me to it.
2.What did you think of the product? They met my expectations perfectly
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  All on line and therefore no.

I am pleased to rate you with an unblemished “5”

C Crawford

Thu 10th Sep 2020

We have had the product before and found it suited what we required for GDPR purposes.

The ordering process was straightforward, efficient and the delivery was quick.  We will order again when we need the product again.

A M Perry

Thu 10th Sep 2020

1.I am part of an interim hospital hotel project and they had one of the books in the hotel. We knew what we needed but couldnt find anything on line, so pulled off the website details from the hotel booklet the Holiday Inn had purchased.
2. Great - we are needing to record temperatures into the building and would like a field to be able to do that.
3. When I found you it was easy to order
4. seller on Amazon

C Archer

Thu 10th Sep 2020

everything that you have done has been great I'm so pleased with the service I just wish I had measured the product correctly so as to not mess you about. I will not hesitate to use your company again. Many thanks Chris.

C Kenyon

Wed 9th Sep 2020

1. Through HC supplies from internet.
2. It is a good product
3. I chose HC supplies as I live quite close to their office/showroom and I congratulate their ability to make it look like a huge warehouse on the website! Staff were helpful and I thought the sample very good.
4.the delivery was fine and I can’t think of an improvement. Perhaps get your agents (assuming HC just one of many) to note SPP to the customer on ordering?
5. The delivery driver was prompt, cheerful and helpful. These things are important. I haven’t the paperwork to hand but I am sure you can retrieve his name for special mention.

Finally, out of 5 what would you rate us? 5

A Larkin

Wed 9th Sep 2020

Thank you very much for sending this copy invoice.

I fully expected to wait at least a week or two before this arrived but got it almost by immediate return email. You are a breath of fresh air. This is real customer service and your Managers should be very proud of you

Mike G

Wed 2nd Sep 2020

1.What made you choose to buy these products from SSP? Following research of various suppliers online I was particularly struck by reviews on the website, Trust Pilot and also the initial response from Mike was the final clincher quite frankly, nothing was too much trouble.
2.What did you think of the product? Excellent, both in terms of materials and design
3.What did we get right? From consultation, bespoke design through to production and accounts all has been beyond measure. Excellent.
4.What could we improve? You may now wish to start a Schools/College window/section on your main page? Just a suggestion given the Education sector can be quite small and Site Managers/Teaching staff will invariably visit different sites or otherwise ask around for ideas/details of reliable contractors.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike, Mark & Jess
Finally, out of 5 what would you rate us? I am assuming 5 is high so 5

Mandy P

Thu 23rd Jul 2020

I am very satisfied with your support. Let me give your staff that I’ve dealt with were very responsive. It’s a 5!

Regards and stay safe.

Andrew R

Wed 22nd Jul 2020

1.What made you choose to buy these products from SSP Direct?
The product details were clear and informative enabling me to determine which products were best suited for my needs.
I do not normally shop on-line but felt 'secure' in ordering from a locally based company.
I shared with others my positive experience plus many were taken with the Track and Trace book

2.What did you think of the product?
Very pleased with the products and matched the marketing descriptions.

3.What did we get right?
The process was smooth; confirmation and shipment information was customer focussed; marketing of products was clear and images were very helpful.
For not normally shopping online I did find the process customer orientated.

4.What could we improve?
Given that this was my first order I am not sure.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I did not deal with a particular person but believe it would be helpful to the team to share my generic thinking and experience.
Hopefully this would be an encouragement given the challenges faced by all this year!

Finally, out of 5 what would you rate us?
5 out of 5

Chris K

Wed 22nd Jul 2020

I would like to thank you for the excellent service. I ordered some Torx head screws around 4pm yesterday and they were here by 8:15 this morning!

Chris F

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? Search of the web, this product best suited our need.
2.What did you think of the product? Good quality.
3.What did we get right? Everything
4.What could we improve? Nothing I can think of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, I ordered on-line.
Finally, out of 5 what would you rate us? 5

Chris B

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? - I was looking for a tagging and checking system for our forklift fleet and found SSP on the internet.
2.What did you think of the product? I think the product is excellent and ideal for our process.
3.What did we get right? The whole process is efficient, fast and reliable.
Finally, out of 5 what would you rate us? 5

Annie S

Mon 20th Jul 2020

Hello!
We were delighted with the reflective sign for our driveway brick post. It arrived speedily, was well packaged and appears to be of good quality.
Whether it stops drivers reversing into our gatepost.... Only time will Tell!
Thanks
Annie

Alex B

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? good price and good quality product
2.What did you think of the product? excellent quality product
3.What did we get right? got here on time no issues
4.What could we improve? keep going you've got it pretty much right!
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? smooth transaction so didn't need any contact with your staff.

Elaine B

Wed 1st Jul 2020

1.What made you choose to buy these products from SSP Direct? Really easy to use interface on the website, so that I could visually see my product.
2.What did you think of the product? Excellent quality, really sturdy and well made
3.What did we get right? Quick delivery, super fast. Good pricing but high quality product.
4.What could we improve? My only improvement would be to show the sliders vs screw holes on the signs pre buy, to make it clearer which to pick.
Finally, out of 5 what would you rate us? Signs are excellent thank you, really pleased with them. Definitely a 5 from us!

Alex B

Fri 26th Jun 2020

1) What made you choose to buy these products from SSP Direct? I was looking for a large and sturdy plug cover for a plug near the floor that kept getting hit, and ended up finding your site through Google Images.
2) What did you think of the product? The product is very well made, It's sturdy and protects the socket very well. It drills directly into the wall and not just clips onto the socket like other products, which is much more secure. The edges are rounded and the whole front panel is curved so anyone who does catch it will not be injured. The internal depth is almost 11cm, so this is perfect for those with plug timers or other similar devices. Since I wanted to remove the plug without taking the whole cover off the wall I simply removed one of the fins from the backplate (As you can see in the attached image), however this is not the intended use for the product so I have absolutely no complaints.
3) What did we get right? Ordering process was quick and simple and delivery was impeccable. I ordered the product in the afternoon and it arrived the morning of the next day. That's faster than most other companies!
4) What could we improve? While installing the cover is pretty self explanatory for the most part, I would have said maybe include some simple instructions, however now I see that there is actually some on the website by clicking 'More info' and even a video. Very nice!
5) Is there anybody that you have dealt with that deserves a special mention in our team meeting? As I ordered online through the website I didn't actually have to deal with anyone.
I would rate both the product and the service 5 / 5. I would definitely recommend SSP and should the need arise for similar products SSP Direct will be the first place I go to.

Kate N

Thu 11th Jun 2020

1. What made you choose to buy these products from SSP Direct? Good range. Clear and easy to use website.

2. What did you think of the product? Excellent

3. What did we get right? Great, friendly service when I called to finalise the order.

4. What could we improve? Card payment didn't work online. Not sure why.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The chap who handled my order by phone was great. I don't know his name. Sorry.

Marcella F

Thu 11th Jun 2020

1.What made you choose to buy these products from SSP Direct?  Availability and fast delivery

2.What did you think of the product? I haven’t used it yet, it was recommended by my decorator

3.What did we get right? Delivered next day as promised, great packaging

4.What could we improve? No improvements to suggest, perfect service

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 5 out of 5

Hilary C P

Wed 10th Jun 2020

1 What made you choose to buy these products from SSP Direct?   SSP Direct came up on a search & had the products we needed originally a few years ago.

2 What did you think of the product?  Products are well made & ideal for our needs (Road signs)

3 What did we get right?  Quality of customer service & speed of delivery.  On two occasions we’ve needed signage at short notice.  On the first occasion I rang up, got through easily & the order placed easily.  Second time I used online chat. Again lots of help, great service & speedy next day delivery.  Thank you.

4 What could we improve?  Nothing

5 Is there anybody that you have dealt with that deserves a special mention in our team meeting? I’m afraid I can’t remember who I dealt with.

5 out of 5.

Doug R

Tue 9th Jun 2020

Ordered from you before and was very happy with product and service and so had no hesitation in making a repeat order – excellent speed of delivery and customer service - 5 star!

Nikki F

Tue 9th Jun 2020

We ordered bespoke signs originally from you in 2018 and we initially made a website enquiry.

We ordered again in 2020 and received a swift response and great customer experience. A gentleman called Mark Hughes has been of great help. Although there have been a couple of telephone calls with just as good a commitment but I didn’ take a name.

We have no intention of going anywhere else for the signs that we require. To get just as good a response after 2 years with our initial enquiry is A+ and we hope to continue with you whenever our requirements need.

 

Darren A

Tue 9th Jun 2020

I hope you are well

I’m very happy with the service provided and will be more than happy to continue using the services of SSP Direct Ltd

Maxine

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? one of my employees had used you before
2.What did you think of the product? yes it was very good
3.What did we get right? customer service and updates of where you were with making the signs was outstanding
4.What could we improve? nothing
Finally, out of 5 what would you rate us? 5

Nick A

Tue 9th Jun 2020

Thanks for your email. In short, I'd give it 5/5 for the GDPR signing in books we ordered....it arrived quickly and are what we need.
What made me choose? Internet search for what I needed - and appeared good price, what I needed.
Hope that helps - short and sweet, but to the point.
Have a lovely day

Jamie R

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? – I was searching for a particular product and found it on your website
2.What did you think of the product? – Good quality product, the customer was satisfied
3.What did we get right? – Swift service, from order point to receiving the product
4.What could we improve? – Cannot think of anything
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Ordered online
Finally, out of 5 what would you rate us? - 5

Dan E

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? – we chose SSP Direct as we had a good customer service experience last year and we returned to SSP Direct to order additional quantities of products we had already ordered last summer for some of our other buildings
2.What did you think of the product? – the product was good quality and arrived promptly as they did previously last summer
3.What did we get right? – good customer service, met my request for different valve tag number ranges for different sites to meet our needs
4.What could we improve? – nothing springs to mind, my experience was good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Gwyn has been very helpful

Finally, out of 5 what would you rate us? 5

Andrew H

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? Ease of design and configuration online, clear and easy to use website and design process.
2.What did you think of the product? Just as expected, good quality and true to design.
3.What did we get right? The design verification and checking you provided was something I appreciated, and not something a lot of other companies would do.
4.What could we improve? Not much!
Finally, out of 5 what would you rate us? 5

Paul H

Tue 9th Jun 2020

Dear Hayley,
Initially I couldn’t remember what I had bought from you but of course it was your remote key fob door entry system.
I am disabled and started looking for a way to open the front door remotely about a year ago which is when I came across your website but because I have an Ingersoll night latch the door release supplied with your kit wouldn’t be any good and I would have to buy an Ingersoll door release.
1/ What made you choose to buy these products from SSP Direct? I chose your system because it would do what I wanted and a reasonable price.
2/ What did you think of the product? I haven’t actually fitted the unit yet but have played with it to see how it works and it works well; I like it.
3/ What did we get right? I did phone you before buying the product over a matter of whether the release mechanism was AC or dc voltage because Ingersoll remote releases come as one or the other. Unfortunately the person I talked to didn’t know but that was alright as I could buy the Ingersoll release later. As it happens your system is DC.
4/ What could we improve? Can’t think of anything you can improve except perhaps more information on products but then no matter what you say there will always be something missing.
5/ Is there anybody that you have dealt with that deserves a special mention in our team meeting? I don’t know the name of the person I talked to but he was very good, took the trouble to look for the answer to my question and even though he couldn’t answer it that was alright.
I would give you a 5 for service as the product arrived faster than I was expecting.
From a happy customer,
Paul Hammick

Julie A W

Tue 18th Feb 2020

Julie A W 19 February 2020
1.What made you choose to buy these products from SSP? Recommendation from askham Bryan PC who had purchased signs previously
2.What did you think of the product? Very good
3.What did we get right? Very helpful via phone and email and prompt delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whole team very good
Finally, out of 5 what would you rate us? 5

Gavin M

Mon 17th Feb 2020

1.What made you choose to buy these products from SSP? SSP are our trusted supplier, always willing to go the extra mile.
2.What did you think of the product? The products are always of superior quality , these where a bespoke design to address an unusual issue we had.
3.What did we get right? From design to delivery time, everything was excellent
4.What could we improve? I can’t think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens
Finally, out of 5 what would you rate us? 5 I would put 6 if it was an option

Kim

Thu 13th Feb 2020

1.I chose to buy from SSP as, when sourcing the Visitor Book, your site was one of the main ones to come up. I also liked the choice of different sizes, prices, orientation (eg portrait or landscape) etc of what you could provide.
2.Having received the book and backboard I ordered, I am very pleased with the quality and professional look of these products. Unfortunately, as this is something new being introduced to our Reception, I have not had the go-ahead from management to start using these yet.
3.The ordering process was simple, clear and straight-forward and the order arrived exactly when expected and was securely packaged.
4.I cannot see any areas necessary for improvement in your service and would be very happy to use you again.
5.I did not deal with a particular individual, it was all done online.
Rating: 5/5

David H

Thu 13th Feb 2020

1.We have plenty of Tamtorque clamps but needed some more power bits, I did a Google search, browsed through a few results, one wouldn’t sell bits without selling the clamps, but we have plenty already, so I continued the search and you had a good price and very good customer reviews.
2.The product is as expected, exactly what we needed.
3. Price is good, no hassle, easy to order, reviews clear to see.
Service
4. I didn’t get a confirmation email after ordering, which I kept meaning to double check but never got round to. I was about to check when I received the email saying the order was out for delivery, but it was about a week later. So maybe an automated email at the ordering stage – I did check my junk folder but still didn’t see one.

Jenny S

Wed 12th Feb 2020

1 – in line with GDPR for confidentiality your product fit the bill
2 – the product suits our needs but we are transferring to electronic register
Service
3 – your service is excellent
4 – nothing to improve for us

Andrew R

Wed 12th Feb 2020

Everything was great.

Graham G

Wed 12th Feb 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? excellent
3.What did we get right? You were flexible when a problem arose
4.What could we improve? You initially supplied the wrong spec, so attention to detail when processing orders?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens helped to resolve the issue
Finally, out of 5 what would you rate us? 4


SSP Reply:
Thank you for your reply Graham and thank you for allowing us to rectify our error. We try our best, but we’re not perfect. On the rare occasion we do get it wrong we always try and resolve the problem as quickly and pain free as possible.
Thank you again for your custom.

Hilary C

Wed 12th Feb 2020

Quick, efficient service.  Excellent product 5/5

Amit P

Wed 12th Feb 2020

1.What made you choose to buy these products from SSP? - Google search.
2.What did you think of the product? - Great product.
3.What did we get right? - customer service, after sales, turnaround.
4.What could we improve? - product more expensive then all competitors - management considering others.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike, always very helpful and has good ideas.
Finally, out of 5 what would you rate us? - 4/5

Joanne P

Tue 11th Feb 2020

1.What made you choose to buy these products from SSP? Repeat purchase
2.What did you think of the product? Good
3.What did we get right? Fast, efficient re-ordering process
Finally, out of 5 what would you rate us? 5

Andrea H

Tue 11th Feb 2020

What made you choose to buy these products from SSP? - They are chosen by our managers
What did we get right? Yes good service
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Tanya is very helpful, knowledgeable & efficient
Finally, out of 5 what would you rate us? 5

Jackie W

Tue 11th Feb 2020

Product: Great - 4 out of 5
Service: Excellent 5 out of 5

Mr H. S

Tue 11th Feb 2020

1.What made you choose to buy these products from SSP? Had the right measure and looked good
2.What did you think of the product? Good quality
3.What did we get right? Everything
4.What could we improve? Nothing
Finally, out of 5 what would you rate us? 5

Wendy

Tue 11th Feb 2020

The service was excellent, I had to phone your office as I was unsure of which pass wallet to buy and the gentleman on the phone was polite and helpful.
The delivery arrived quickly which was good as we needed the visitor passes urgently.
Many thanks

Sarah W

Tue 11th Feb 2020

We brought the products after researching on-line when we needed to upgrade our visitors book to “embrace” GDPR.
Products are delivered on time and are fit for purpose.

Cathy L

Tue 11th Feb 2020

Mum has dementia and kept switching her central heating off. Good product but had to cut out a piece for trunking.
Ordered online, easy process but estimated delivery date would have been helpful, although package arrived within a few days.
4 out of 5

Louise A

Tue 11th Feb 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? What we expected
3.What did we get right? Quick delivery
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Someone did help me when the order wouldn’t go through on the website – I don’t have his name
Finally, out of 5 what would you rate us? 4 (website issue knocked a mark off)

Jas R

Mon 10th Feb 2020

1.What made you choose to buy these products from SSP? - ONLINE SEARCH "LIKED WHAT I SAW"
2.What did you think of the product? NO COMMENT NOT USED IT YET.
3.What did we get right? 1st TIME SEAMLESS EXPERIENCE "WILL THAT CONTINUE"?
4.What could we improve? NO COMMENT AT THIS POINT ON THIS
Finally, out of 5 what would you rate us? 3.5 FOR THE 1ST TIME EXPERIENCE

Wendy G

Tue 4th Feb 2020

SSP direct came up when I did a search for a " passing place - no parking" sign.

The website was straightforward to use.

It arrived in good condition.

My only issue is the additional delivery charge for being just slightly north of the Scottish central belt. I am from the North West of England, so I know exactly where you are located. I know that you are right on the motorway network and would be on motorways for most of the journey. The last 50 miles are on a good A road. I find it difficult to get my head round the fact that there is no delivery surcharge for Cornwall, East Norfolk or East Lincolnshire, which are slower and more awkward journeys.

Derek W

Mon 3rd Feb 2020

1.What made you choose to buy these products from SSP? Recommendation from someone how had used SSP before.
2.What did you think of the product? The product did exactly what we needed it to do. Good quality
3.What did we get right? Everything, made it a seamless transaction.
4.What could we improve? Nothing really, was excellent service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Well… I think Hayley Ewens needs a special mention, superb email with right questions and presented in a way that I wanted to answer it. 😊
Finally, out of 5 what would you rate us? 5 out 5, outstanding customer service and product.
Have a lovely week and hope to do business with you again.

Robert J

Sun 2nd Feb 2020

1.What made you choose to buy these products from SSP? I was looking for a good sized thermostat cover and through a google search your product seemed to fit the bill
2.What did you think of the product? It is fit for purpose.
3.What did we get right? The whole ordering process and efficient delivery, including regular email updates.
Finally, out of 5 what would you rate us? 5

Darren A

Fri 24th Jan 2020

Great service as always 10 out of 10

Kelly R

Thu 23rd Jan 2020

Your products were recommended to us by our fire officer when reviewing our fire risk assessment. The switch covers we ordered were delivered promptly and in good condition.

Andy L

Thu 23rd Jan 2020

Sign delivered thank you
We needed a sign for a trailer so did a search and you came up
Good product delivered quickly
Cheers

Michael W

Thu 23rd Jan 2020

The sign looks amazing. Thank you for creating them for me.

James M

Thu 23rd Jan 2020

The product and service were excellent.  Just one small comments - it is a 1 metre long, flexible sign.  It had holes drilled in each corner but I needed to drill two more in the middle to make a good fixing to the wall.  No problem and you still get 5.

Clive B

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? You had what we wanted without spend time searching the www.
2.What did you think of the product? Great… its a book so I don’t there is much more to say. This particular version asks for all the information we require from a visitor and complies with GDPR.
3.What did we get right? Yes
4.What could we improve? Nothing
Finally, out of 5 what would you rate us? 5

Chris B

Thu 23rd Jan 2020

Everything was excellent with the recent order and I would give 5 out of 5. Ta

Neil P

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? Easy to find on the internet and the correct size of item available.
2.What did you think of the product? It is exactly what we need.
3.What did we get right? Quick delivery as promised
Finally, out of 5 what would you rate us? 5

Alex F

Thu 23rd Jan 2020

5 star !  Very pleased with your amazing service and the fact that you went to so much trouble to ensure that the sign that we had made was exactly what we wanted.

Laura

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? One of my colleagues hit her head when she was moving underneath some stairs and I did a quick Google search for something like ‘foam edge protection’ and your website was one of the first that came up
2.What did you think of the product? It’s perfect for our needs
3.What did we get right? Very easy checkout and payment process, quick delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t speak to any humans, it was all done online.
Finally, out of 5 what would you rate us? 5

Martin T

Thu 23rd Jan 2020

Thank you, everything worked smoothly. Five out of 5.

Liz

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? - bought previously
2.What did you think of the product? - good for GDPR
3.What did we get right? - good service and quick delivery
4.What could we improve? - nothing - very efficient
Finally, out of 5 what would you rate us? 5

Debbie F

Thu 23rd Jan 2020

Excellent service thankyou, ordered one day and delivered the next!
what more can you ask for

Nicola C

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? We have purchased from you before
2.What did you think of the product? Perfect, solves our GDPR needs perfectly
3.What did we get right? Website and delivery
4.What could we improve? Delivery cost
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All on website
Finally, out of 5 what would you rate us? 5*

Carol S

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? Convenience and price
2.What did you think of the product? Very good
3.What did we get right? Yes
Finally, out of 5 what would you rate us? 5

Ian B

Sat 18th Jan 2020

1.What made you choose to buy these products from SSP? Found you on the internet and just what I needed
2.What did you think of the product? Good
3.What did we get right? Right product – rapid delivery
Finally, out of 5 what would you rate us? 5

Julie O

Sat 18th Jan 2020

1.What made you choose to buy these products from SSP? Found online
2.What did you think of the product? Excellent
Finally, out of 5 what would you rate us? 5

Anon

Sat 18th Jan 2020

1.What made you choose to buy these products from SSP? Google suggestions in photos/purchase
2.What did you think of the product? Perfect
5 out of 5
Thank you.

Chris B

Thu 16th Jan 2020

1.What made you choose to buy these products from SSP? Previously ordered the same product form SSP
2.What did you think of the product? Good quality – does the job
3.What did we get right? Product as ordered
4.What could we improve? Delivery was somewhat delayed and when questioned advised the order ‘had been lost’ despite payment having been made. Problem was quickly remedied
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Notwithstanding the above a good service and would use again
Finally, out of 5 what would you rate us? 5

Susan H

Thu 16th Jan 2020

I was asked to order these books by my line manager who had found your website and considered that your products would match our GDPR requirements.  Your online customer service is excellent.  I am on a switchboard at Reception so I cannot ring you as this would block our lines so it was very good to be able to “chat” online and ask you some questions.  I am very sorry that I cannot recall the name of the person I “chatted” to.  Nothing to improve.  The books arrived the next day in spite of being ordered late in the afternoon.  I was most impressed.  Rating – 5 out of 5.  

Barry S

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? A relative has dementia & Turns the wall mounted power switch off on her fridge/freezer occasionally, ruining the contents, the aim was to stop her doing this.
2.What did you think of the product? The cover was easy to fit & now the power can not be turned off easy
3.What did we get right? The product does its job & it was delivered quickly
4.What could we improve? The price of the product could be reduced & postage rate appeared high
Finally, out of 5 what would you rate us? 4 (would have been 5 except for price)

Peter B

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? Was the right item at the right price
2.What did you think of the product? very good item
3.What did we get right? easy ordering, good product, quick delivery
4.What could we improve? can't find how to change my password
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? order was done online, so no-one was involved, however I did have to reset my password which was done online on the chat, they were very helpful
Finally, out of 5 what would you rate us? 4.8 out of 5

Chris P

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? Internet availability
2.What did you think of the product? Good
3.What did we get right? Easy ordering, Quick delivery
Finally, out of 5 what would you rate us? 5

James F

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? we selected your company after searching the internet for the correct product and your company name came up
2.What did you think of the product? the product is exactly what we needed
Service
3.What did we get right? The things you got right - it was easy to find on the internet - the ordering system was easy to use - the product arrived on time
4.What could we improve? I cannot think of anything to improve
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting?We did not speak to any individual
We would rate with 5 stars

Andy S

Wed 15th Jan 2020

Andy S 15 January 2020
1.What made you choose to buy these products from SSP? Returning customer!
2.What did you think of the product? You’re the best choice for what we were after !
3.What did we get right? Everything!
4.What could we improve? Nothing!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Website
Finally, out of 5 what would you rate us? 5

Mike B

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? It was my manager who had used your products before that requested me to purchase it.
2.What did you think of the product? N/A
3.What did we get right? Yes from the email trail between my manager and your team they seemed to work to a right first time solution.
4.What could we improve? Not much from what I have seen so far
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes – he communicated well with my manager to find a solution to fit his requirements which made the purchasing process easy.
Finally, out of 5 what would you rate us? 5

Carol F

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? Purchased before
2.What did you think of the product? Brilliant
3.What did we get right? Absolutely
4.What could we improve? No everything was great and prompt delivery.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I ordered online.
Finally, out of 5 what would you rate us? 5

Joanne S

Mon 23rd Dec 2019

1.What made you choose to buy these products from SSP? We have used this product before
2.What did you think of the product? Suitable for purpose
3.What did we get right? Spot on
4.What could we improve? No
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I cannot remember his name but he was very helpful
Finally, out of 5 what would you rate us? 5

Beatriz

Mon 23rd Dec 2019

1.What made you choose to buy these products from SSP? A client of ours recommended us your product
2.What did you think of the product? It seems good quality product
3.What did we get right? We receive it in 24 hours.
4.What could we improve? In expediting the delivery of the pro forma invoice

Angela S

Fri 20th Dec 2019

Thank you, we received the parcel today! The signs are perfect thank you, very happy

Elisabeth F

Fri 20th Dec 2019

All good thank-you, 5 stars and I am a repeat customer

Denise C

Fri 20th Dec 2019

1.What made you choose to buy these products from SSP? Kinmar Removable Security Nuts With Tool BZP M10 (100 pack)
2.What did you think of the product? Haven’t used yet.
3.What did we get right? Provided what I asked for/ordered.
4.What could we improve? Nothing as I’m happy with the service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The person that took my order was helpful and polite but sorry I didn’t catch his name.
Finally, out of 5 what would you rate us? 5

Cheryl M

Fri 20th Dec 2019

Firstly your guy who answers the phone Steve I think – 1st class, this is my second order and I have dealt with him both times he’s excellent 

Brian H

Fri 20th Dec 2019

1.What made you choose to buy these products from SSP? Online Searched for what I was looking for and found your site, with exactly what I needed.
2.What did you think of the product? Ideal for our requirements.
3.What did we get right? Great response, good price and speedy delivery. Great customer service.
4.What could we improve? Can’t think of anything in particular – really pleased.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton – good job.
Finally, out of 5 what would you rate us? 5 out of 5

Andrew C

Fri 20th Dec 2019

1.What made you choose to buy these products from SSP? Google Search products looked good
2.What did you think of the product? Very Good, Very pleased
3.What did we get right? Price, Delivery, packaging
4.What could we improve? ??
Finally, out of 5 what would you rate us? 5

Julie R

Fri 20th Dec 2019

I found your website as i was wanting a personal sign making.
Yes i am very pleased with the signs and the gentleman i spoke to on the phone was very helpfull and polite.
I would give you a rating of 5.
Thank you

Denzil W

Thu 19th Dec 2019

1.What made you choose to buy these products from SSP? Exactly what I required
2.What did you think of the product? Very good
3.What did we get right? The attitude of your sales team are very helpful.
4.What could we improve? Nothing !!! keep doing what you are good at
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The person that I spoke with but cannot recall his name
Finally, out of 5 what would you rate us? FIVE.

Brian R

Thu 19th Dec 2019

1.What made you choose to buy these products from SSP? - Specified
2.What did you think of the product? - Excellent
3.What did we get right? - Online ordering easy
4.What could we improve? - hehaw
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Called to confirm delivery and delivered as advised
Finally, out of 5 what would you rate us? – 5

Darren D

Wed 18th Dec 2019

Peter in sales was very helpful , the product is well priced and delivery very fast , the sign are good but have found that the frames rust quite quickly through the coat of paint that it has even in the store and one of the weld on the frame has come apart so a better care in manufacturing needs to be taken and some edges are sharp , and not sure if galvanising would be an option over painting we would have paid a bit more for galvanising as the signs are in the road sides at this time of your , I would rate SSP 4out 5 at present.

David R

Mon 16th Dec 2019

nice product, good service, 5/5, well done!

Katie P

Fri 13th Dec 2019

1.What made you choose to buy these products from SSP? Repeat order
2.What did you think of the product? Good
3.What did we get right? Everything
Finally, out of 5 what would you rate us? 5

Elaine F

Fri 13th Dec 2019

What made you choose to buy these products from SSP?Chosen by another member of staff.
What did you think of the product?It works very well for our needs.

Helen R

Thu 12th Dec 2019

1.What made you choose to buy these products from SSP? One of the products is bespoke printed and it was well priced
2.What did you think of the product? Good value, seem to be good quality products
3.What did we get right? Customer service was excellent and the free drilling service was a bonus. Delivery was super speedy ;-)
4.What could we improve? The notes section on the visitor sign is missing on the online ordering system and there is no mention of the hole drilling service on the MAX HEADROOM sign ordering section
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee was really helpful
Finally, out of 5 what would you rate us? 5

James L

Thu 12th Dec 2019

1.What made you choose to buy these products from SSP? Ans. Our previous signs were stolen
2.What did you think of the product? Ans. Excellent product
3.What did we get right? Ans. Everything
4.What could we improve? Ans. Nothing
Finally, out of 5 what would you rate us? Ans 5

Chris B

Thu 12th Dec 2019

1.What made you choose to buy these products from SSP? Your web site was easy to navigate and I quickly found the product I was seeking
2.What did you think of the product? The quality seems good – time will tell
3.What did we get right? No nonsense good service. The artwork approval sheet was reassuring
4.What could we improve? Not sure there was any value in sending me a hard copy brochure. Save yourself the print and post cost
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I did not deal with anyone directly – the sales teams were efficient and provided a good service

Gary H

Thu 12th Dec 2019

1.What made you choose to buy these products from SSP? Suggested by our customer
2.What did you think of the product? As expected
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not on this occasion
Finally, out of 5 what would you rate us? Five

Elizabeth M

Thu 12th Dec 2019

I was delighted with the service received from SSP.
1. What made you choose to buy these products from SSP? To be honest; it was difficult to find a supplier
2. What did you think of the product? Product fine
3. What did we get right? Quite expensive I felt although only ordered 2 x 25 lanyards
4. What could we improve?Just the price for us here
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever answered my initial call was more than helpful
6. 5 out of 5 for sure

Sara P

Thu 12th Dec 2019

You were the only company that I could find that met requirements.The product is great, although your visitor and governors lanyards come in too bigger packet, for a primary school, we don’t have a need for 100 visitor lanyards, it would be really helpful if you could supply these in smaller amounts.
Service was good.
4/5 because of the number of lanyards being high!

Brian L

Wed 27th Nov 2019

I found SSP through the internet.

I have been very impressed with the products, price and the speed of turn around from order to delivery. Everyone I have dealt with on the sales team has been excellent and would give you a 5. Keep up what you are doing and I am sure we will be placing more orders for adhoc signs in the future.

 

Alistair M

Tue 26th Nov 2019

Repeat order to replace damaged waterproof emergency exit break glass
Service delivery as promised

Chris Mc

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Required a GDPR visitors book
2.What did you think of the product? Great product
3.What did we get right? Everything
4.What could we improve? Can’t think of anything
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee, Hayley and Gwyn were all very helpful and assisted me in getting the right product
Would rate 5, very happy with the book

Corbridge P C

Tue 26th Nov 2019

You were the only supplier of the locking valve covers I could find. Excellent product that does the job. Very easy to order online and super fast delivery with delivery updates. Excellent service. 5 Star rating
Thank you

Bronte K

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Best price we could find
2.What did you think of the product? We haven’t received them yet but they are due to be delivered today
3.What did we get right? Customer service was very fast
4.What could we improve? Delivering Goods ( the time it takes )
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton and Mark hughes

Barwell Academy

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Looking at upgrading our system and came across your company products through online search
2.What did you think of the product? Very good, does exactly what we need.
3.What did we get right? Right from the start the service has been excellent. I could not see clear enough from the online image what details the visitor book recorded so emailed to ask for clear details, a PDF example was sent. We then ordered the product and a few days later discovered a discrepancy so called SSP who also dealt with it very promptly. No complaints
Finally, out of 5 what would you rate us? 5

Dawn H

Tue 26th Nov 2019

We have purchased from you before so were happy with previous service hence the re-order.
Excellent delivery and response times.
Many thanks and regards

Jane M

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Previously used and pleased with product & service
2.What did you think of the product? As described and as required
3.What did we get right? Prompt service
4.What could we improve? Nothing at this time
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Apologies, all done online. Happy with all the team who work behind the scenes and got our order on the system, picked, packed, delivered, invoiced etc.

Clive T

Wed 30th Oct 2019

1.What made you choose to buy these products from SSP? YOU HAD THE PRODUCT , THAT I SET OUT TO BUY. THE RACKING INSPECTION SYSTEM.
2.What did you think of the product? A VERY PROFESSIONAL PRODUCT. THAT IS WHY I ALSO BOUGHT THE OTHER TAG ITEMS.
3.What did we get right? EVERYTHING ALL OK.
4.What could we improve? ALL SEEMS GOOD.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? EVERYONE I DEALT WITH WAS VERY INFORMATIVE.
5 OUT OF 5.

Bev C

Fri 25th Oct 2019

Good morning

We came across your site through searching on Google. We liked the products and the delivery was prompt. 5/5 rating 

Derek M

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? You had a good range of sizes available.
2.What did you think of the product? Very good quality.
3.What did we get right?Quick delivery.
4.What could we improve? Can't think of anything.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I spoke with was very helpful, sorry I can't remember any names.

Ian G

Thu 24th Oct 2019

Thanks for getting in touch.
Yes, very pleased with your service and will certainly use you again.

Barbara C

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? Purchased before after google search
2.What did you think of the product? Excellent
3.What did we get right?Internet ordering was very easy and delivery very fast
4.What could we improve? Nothing – perfect as you are
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? When I originally ordered earlier this year, I ordered the wrong book. Mark Hughes arranged for return/replacement- very good service
Finally, out of 5 what would you rate us? 5

Dave S

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? internet search

2.What did you think of the product? very good no complaints

3.What did we get right? yes exactly right

4.What could we improve? no issues so nothing to do better

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? no all good

Finally, out of 5 what would you rate us? Rating out of 5 = 5

Margaret A

Thu 10th Oct 2019

1.What made you choose to buy these products from SSP? Yours looked like a good website
2.What did you think of the product? Product is very good (GDPR visitors sign-in book)
3.What did we get right?Delivery and good service

4.What could we improve? Nothing

5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, we did everything online and all went very well
6.Finally, out of 5 what would you rate us? We would definitely rate SSP Direct 5 out of 5

Ann P

Thu 10th Oct 2019

1.What made you choose to buy these products from SSP? Recommended by our Gas engineers.
2.What did you think of the product? As far as I am aware they are working well and resolve a difficult management problem.
3.What did we get right? Delivered quickly to the correct address and on time.
4.What could we improve? I had to ask for the invoice as it wasn’t emailed to me but was sent as soon as I requested it.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A
Finally, out of 5 what would you rate us? 5 very good service

Gill P

Tue 8th Oct 2019

1.What made you choose to buy these products from SSP? Recommended by another school
2.What did you think of the product? It's great, does exactly what we need
3.What did we get right? Prompt service, answer any queries quickly and courteously and gave advice when necessary
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?I've dealt with Jessica and Mike both of whom have been very polite in their emails even when I've been a bit dim!
Finally, out of 5 what would you rate us? 5

Andrea M

Tue 8th Oct 2019

1.What made you choose to buy these products from SSP? We have bought from you before so knew you would have the products we required
2.What did you think of the product? The product works well for us
3.What did we get right? The customer service was good and the information we were sent helped as a product we use intermittently it was useful to discuss details on the phone
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone we dealt with was very helpful
Finally, out of 5 what would you rate us? 4

Keith H

Mon 7th Oct 2019

1.What made you choose to buy these products from SSP? You were 1 of only very few available
2.What did you think of the product? Excellent
3.What did we get right? Yes
4.What could we improve? Not for me!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The team itself for all being helpful to solve my problem. The Bus Stop!!

Finally, out of 5 what would you rate us? 5

Colin P

Mon 7th Oct 2019

From my point of view as a buyer.
The order was easily placed and was delivered without a hitch so I am happy.
Thanks – so I give you a 5 as no problem at all with your service.

Corinne O

Mon 7th Oct 2019

1.What made you choose to buy these products from SSP? Was the cheapest we could find, and easy to order.
2.What did you think of the product? It is the 2nd one we have ordered.
3.What did we get right? – delivery very prompt
4.What could we improve? Nothing I can think of
Finally, out of 5 what would you rate us?

Kingdom

Mon 7th Oct 2019

Price was cheaper/reasonable compared to others.
I believe you automatically keyed the cages alike which is the correct action to take.
All good. Thank you

DAVID M

Tue 24th Sep 2019

1.What made you choose to buy these products from SSP? I couldn't find them anywhere else
2.What did you think of the product? OK - but to shallow for my application so I had to adapt it
3.What did we get right? Prompt dispatch
4.What could we improve? Rip carriage cost to Northern Ireland
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 3

Eleni

Wed 18th Sep 2019

1.What made you choose to buy these products from SSP? GDPR Visitors book
2.What did you think of the product? Suitable for GDPR rule changes
3.What did we get right? The order and delivery
5 / 5 rating for service.

Vivienne R

Thu 12th Sep 2019

Good service thanks

John D

Thu 12th Sep 2019

1.What made you choose to buy these products from SSP? Website search

2.What did you think of the product? Very good 

3.What did we get right? Quick delivery and easy payment process 

4.What could we improve? Nothing 

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All of you 😀

Finally, out of 5 what would you rate us? 5

Jason S

Wed 11th Sep 2019

5/5. Fair price & delivery as agreed.

Jane W

Tue 10th Sep 2019

We bought this cover because my elderly mother keeps switching off the heating controls. This was the only product we found that would serve the purpose of stopping her doing that yet being able to access the controls ourselves.
We find it a very sturdy, clear and easy to use, although it does not swing on a 'hinge' as we expected, but we have mastered putting it on and off. My husband found it straight forward to fit. The clear measurements given in the product description meant we had chosen correctly for our purpose.
It arrived the day after ordered. So we were pleased with our choice and the service. 4 out of 5 just because a hinge would be easier to access

 

Hazel H

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? I was asked to source a sign for an award scheme that we were running for colleagues and used google which brought up your site.
2.What did you think of the product? It is well made and is right for the purpose we are using it for
3.What did we get right? Mike in your Customer Sales Department has been a champion, guiding me through the process, sending proofs through and advising when we should receive the product.
4.What could we improve? I have dealt with Mike now on two occasions and don’t think he could improve the Customer Service
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee in your Direct Customer Service Department
Finally, out of 5 what would you rate us? 5 – everything was explained and product delivered when it said it would be

Rhian B

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? All other confidential visitors books were just the paper book. Yours had a much more professional finish with the hardback cover which is what we were after.
2.What did you think of the product? Fantastic quality and looks great on our reception table. Exactly what we were looking for.
3.What did we get right? Speedy delivery, great product.
4.What could we improve? Nothing, very pleased customer.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry didn't deal with anyone specific.
Finally, out of 5 what would you rate us? 5

Amin D

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Looking for bus stop signs on the internet
2.What did you think of the product? Good
3.What did we get right? Quick return of art work & delivery of goods
4.What could we improve? Pricing?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gentleman who rang me up about the order
Finally, out of 5 what would you rate us? 4.5

Keith F

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Found on internet
2.What did you think of the product? Was ok .. for a reasale actually , but my customer was happy
3.What did we get right? everything
4.What could we improve? Free beer with every order !! ha ha
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone !!
Finally, out of 5 what would you rate us? 5

Adrian O

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Been looking to solve this problem for a while, as my Mother has Dementia and keeps switching off plugs, and your Co came up first on Google search
2.What did you think of the product? Great idea
3.What did we get right? Fast and efficient
4.What could we improve? Price
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton, prompt and efficient response.
Finally, out of 5 what would you rate us? 5

mason m

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? provided what we needed
2.What did you think of the product? excellent value
3.What did we get right? everything
4.What could we improve? No. It was really good service
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? front of office staff
Finally, out of 5 what would you rate us? 5

Cherylle-Ann W

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Because it most suited our needs
2.What did you think of the product? Very good
3.What did we get right? A quick and efficient service
4.What could we improve? I cannnot add anything
Finally, out of 5 what would you rate us? 5

Barry L

Tue 10th Sep 2019

I was looking for a specific GDPR compliant Visitors book that would include Car registrations , yours seemed to be the best book and the price was quite good also. The purchase of the Visitors book cover for the price was good and it makes the book look professional.

Lut V

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? GDPR + we can’t find this product in Belgium
2.What did you think of the product? Very good
3.What did we get right? Quick delivery
4. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The persons I spoke to on the phone was very helpful
Finally, out of 5 what would you rate us? 5

Amy H

Tue 10th Sep 2019

We’re really happy with our GDPR visitor book, every visitor who has written in it so far has commented that they like that their details cannot be seen by anyone else. Thank you, we’d rate it 5 out of 5.

Darren B

Mon 9th Sep 2019

1.What made you choose to buy these products from SSP? Google search had you more or less at the top, the other companies did not have what we were looking for.
2.What did you think of the product? Quite good,it will do the job it was d esigned to do. If I had one nit-pick, it would be for stronger adhesive on the backs. We used these foam edge protectors on two different surfaces.

On wood, it stuck on like a limpet, on painted metal less so, I had to attach tie wraps to hold it in place.
3.What did we get right? Description of goods and delivery time.
4.What could we improve? See my answer for question 2, but service wise I have no complaints.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever dealt with the order, packaged it and sent it out for next day delivery. Whether that was one person or a team.
Finally, out of 5 what would you rate us? 5

SSP Reply
Hello Darren
Thank you so much for taking the time to reply and I am glad to hear that you are happy.
With regards to the adhesive on the metal, to get the best results we would recommend applying it to a smooth surface and ensuring that the surface is cleaned and thoroughly dried before application. I am pleased that you have managed to get around this anyway, but it may be useful for future reference.
Kind regards and thanks again for your order.

Paul W

Mon 9th Sep 2019

1.What made you choose to buy these products from SSP? We required a solution to a problem and the cover you supplied was the only one on the market we could find.
2.What did you think of the product? Very good quality.
3.What did we get right? Next day delivery, ease of ordering.
4.What could we improve? Nothing comes to mind.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
We did not have any person to person contact as all the confirmations were automated. Maybe make up a name and use that instead to give it a human touch at the end of the auto email. When someone asks about their order they can then reply thinking it is a real person!
Just an idea.
Finally, out of 5 what would you rate us? 5

SSP Reply
Hello Paul. Thank you for taking the time to give us feedback. I have been meaning to do this for some time, so thank you for reminding me! Our IT department are on it.
Thank you
Hayley

Suzanne K

Thu 5th Sep 2019

This was received on time yesterday and I am replying to say how impressed I was with the ease of ordering and delivery.  I was hesitant to order online, but this has been painless and a welcome experience.  Well done!

David L

Tue 3rd Sep 2019

SSP Direct..
I was completely satisified with the service I received from SSP. I think I found SSP after a Google search.
Many thanks

Andy T

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? recommendation
2.What did you think of the product? good
3.What did we get right? service
4.What could we improve? No issues
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? no
Finally, out of 5 what would you rate us? 5

Catherine E

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? Internet search; it was something that met what we needed.
2.What did you think of the product? Very nice and good quality.
3.What did we get right? Helpful email guidance, prompt delivery.
4.What could we improve? Not sure; I was really pleased with your service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee for politely and carefully helping us to refine the product that we wanted - thank you Mike!
Finally, out of 5 what would you rate us? 5

Anthony M

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? I knew what I needed and found it on the internet. Your company was the first one listed.
2.What did you think of the product? The product was first class.
3.What did we get right? Delivery was very quick. You also amended my first order efficiently after I phoned you.
4.What could we improve? Nothing I can think of.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? The chap who dealt with my phone call did a good job.
I’ll give you a 5.

Eamonn D

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? Fire door ID tags
2.What did you think of the product? Really good product
3.What did we get right? Everything
4.What could we improve? N/A
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A keep up the good work as I have used your company for many years
Finally, out of 5 what would you rate us? 5

anon

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? A trusted looking supplier that can provide a custom made sign for a decent price.
2.What did you think of the product? Product was as requested. Effective
3.What did we get right? You verified the design before creating, allowing a small modification.
4.What could we improve? Payment by invoice after product delivery.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – I dealt with Mike McNee, I have no complaints.
Finally, out of 5 what would you rate us? – 4.5

Kerry

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? We chose the locking radiator valve covers to prevent our clients with learning disabilities tampering with the radiator thermostat valves and to regulate the temperatures throughout the building. The price purchased was value for money and cheaper than ones we had previously purchased via a third party plumbing and heating engineering company.
2.What did you think of the product? The product was fit for purpose, of a good quality and practical given one key fits all.
3.What did we get right? Case greatly appreciated the discount offered by SSP and the next day delivery at no extra charge
4.What could we improve? Can’t think of anything however if I was to nit-pick, as a charity with strict purchase control systems, i.e. dual signatures, I would prefer to purchase via an invoice system on 30 days payment terms to enable the correct paper trail at our side.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn’t catch the name of the person who dealt with our initial order, however all correspondence with SSP has been professional and prompt.
5 out of 5, we will bookmark your website for any future requirements.

ClarkAP

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? I have used your company before.
2.What did you think of the product? The product was similar to our last purchase (a defib box) so I knew what I was getting.
3.What did we get right? Setting up the account very easy.
4.What could we improve? happy with service.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? The initial help with setting up the account, sorry cannot remember their name.
Service great. 5/5

Christine D

Tue 3rd Sep 2019

I have had the GDPR visitors books from you in the past and wanted a more personalised one. The service was great and I got the books I ordered before term started.

 

I would rate you as a 5

Paul M

Wed 24th Jul 2019

Just a note to let you know how pleased we are with the 4 signs that you have made for us.

I had not guessed that they would be with us so soon (the stands even matches closely the grey we have for our professional machines and furniture – a bonus!)

I attach a photo of one of the signs. Thankfully all 4 sets were in perfect condition.

Thanks to you and your colleagues for the great service

Peter B

Tue 9th Jul 2019

We are a new customer, and are hoping that we will have many more orders to place with you and we will have a mutually rewarding long term relationship.
Our first order was delivered direct to our customer, and we are pleased with the experience so far. We have spoken to various people at SSP Direct and all have been very helpful. It is early to judge, but so far we are very happy, and hope it continues.

Karyn O

Tue 9th Jul 2019

Thank you Hayley for your email.
We have previously trialed this book from yourselves and it serves its purpose well.
The product does its job perfectly for us.
The person that I spoke to over the telephone for help with ordering was very polite
and helpful.
The product arrived promptly.

Kevin L

Tue 9th Jul 2019

1.What made you choose to buy these products from SSP? Specific requirement
2.What did you think of the product? Very Good
3.What did we get right? Everything Thank you.
Finally, out of 5 what would you rate us? 5

Sam J

Mon 8th Jul 2019

Needed refills for our visitor books.
Always a prompt, efficient and friendly service from SSP.

Paul D

Mon 8th Jul 2019

1.What made you choose to buy these products from SSP? The right product @ the right price
2.What did you think of the product? Good
3.What did we get right? Good. Problem with the courier, not your fault but good communication to make me aware of the issue
4.What could we improve? All good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t catch the name, but the person who liaised with me a couple of times on the phone when the courier had problems was very good.
Finally, out of 5 what would you rate us? 5

Jessica D

Mon 8th Jul 2019

1.What made you choose to buy these products from SSP? – creating a bus stop for adults living with dementia to prevent wandering in a day centre
2.What did you think of the product? – very good
3.What did we get right? Fantastic , great and super efficient
Finally, out of 5 what would you rate us? 5

Business Manager

Wed 26th Jun 2019

1) 1.What made you choose to buy these products from SSP? Purchased previously
2) What did you think of the product? Good quality product/very specific pages which is great!
3) What did we get right? Quick delivery, well packaged
5/5!!

Chris H

Wed 26th Jun 2019

I would rate your service and the product as 5 star.

Roger C

Tue 25th Jun 2019

You did what I wanted and it was easy to open credit account. The product was good and delivered quickly

Eddsie J

Tue 25th Jun 2019

1.What made you choose to buy these products from SSP?
Historically we have been purchasing from you for some time, I have recently taken on an additional role of purchasing consumables and was told to use you as an exiting supplier.
2.What did you think of the product?
We purchase visitor pass registers from you, and they works well for us.
3.What did we get right?
I called SSP and the person I spoke with on the telephone was very helpful, knowledgeable and accurate with the information he gave.
4.What could we improve?
This is the first time I have made a purchase from SSP, and the process went like clockwork.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
As mentioned in Q3, the gentleman that answered the phone, deserves a thank you, but I unfortunately did not take his name.
I would rate the service received as 5 out of 5!

Carl W

Tue 25th Jun 2019

1.What made you choose to buy these products from SSP? We had brought the same item previously
2.What did you think of the product? Suitable for apllication
3.What did we get right? Yes
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not sure if the gentleman was called Chris, I do have an abit of not taking down peoples names
Finally, out of 5 what would you rate us? 5

Debbie

Tue 25th Jun 2019

The service I received from you guys was excellent and will definitely use you again if I need to purchase signs etc.

Ann F

Tue 25th Jun 2019

1.What made you choose to buy these products from SSP? This was a repeat order as we had previously bought these visitor passes.
2.What did you think of the product? They are exactly what we needed with our Logo on them and we are very pleased with them.
3.What did we get right? Quick, efficient service.
4.What could we improve? No complaints whatsoever.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I dealt with Mark Hughes and he conducted the sale very professionally.
Finally, out of 5 what would you rate us? 5 out of 5

Admin

Tue 25th Jun 2019

Thank you for the email. I am more than happy to answer your questions.
I have ordered from you before and this is the second time I have purchased these particular items. Again your product and service was fantastic. I will be ordering from you again in the future.

Chris B

Tue 25th Jun 2019

1.What made you choose to buy these products from SSP? – I have bought these products from you before
2.What did you think of the product? – Very Effective
3.What did we get right? – Everything was fine and delivery was very prompt
Finally, out of 5 what would you rate us? - 5

Alan D

Tue 25th Jun 2019

1.What made you choose to buy these products from SSP? – Found your web site had all the info I required and stock of product I was searching for.
2.What did you think of the product? – Excellent, fit for purpose.
3.What did we get right? – Great Web Site, easy to navigate/search, plenty of stock on the products I was searching, great next day delivery service,
4.What could we improve? – Nothing springs to mind
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Just the customer service team who kept me informed from order to delivery.
Finally, out of 5 what would you rate us? – 5. will be using you again in the near future to see if you can beat or match my current supplier of 25mm 40mm and 60mm x M3.5 Raised CSK PIN HEX ( I normally buy 3,000 of each every few months )

Robert A

Mon 24th Jun 2019

Thank you for my parcel, delivered today and am very pleased.
Your company was very informative and prompt

Pauline C

Mon 27th May 2019

Thank you for getting in touch. The delivery was very prompt and the product is as we expected. 5 out of 5.

Lisa C

Fri 24th May 2019

I found your company's customer service to be very good. I have had a couple of queries regarding the product I purchased, I have been in contact with Mike McNee and he has been very helpful in trying to solve my problems. On customer service I would recommend SSP Direct.
Perhaps in the future the manufacturers of the fobs will make them more suitable for people with limited strength in their fingers and therefore, ideal for disabled.

Sarah S.

Thu 23rd May 2019

My experience with SSP was fabulous! Everything arrived when you said it would and all my questions were answered ahead of time. I called to get more information initially, and it was really excellent customer service. Even to the point of admitting that some things needed updating on the website for one of the product pages. I then saw those changes the next time I visited that page later in the day. Really top notch!

Anna O

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Found after an internet search, looked to be of good quality, fit for purpose and reasonable pricing.
2.What did you think of the product? We have just installed these yesterday and seem to be of very good quality.
3.What did we get right? Everything. Speedy, no issues, good quality
Finally, out of 5 what would you rate us? 5

HEATHER J

Thu 23rd May 2019

We placed 2 orders, they were identical. We purchased 2 rectangular reflectors for our brick gate pillars. the reflectors were delivered in a timely manner.
The second order, 1 of the reflectors was slightly damaged on one corner, but not noticeable once erected on the wall. Shame though as the other 3 were without the fault.
Otherwise 100% happy and would use again. We selected your company as the reflectors were a better size than I had seen on alternative sites.

SSP Reply:
Good morning Heather.
Thank you so much for your feedback.
I am sorry that one of the reflectors was slightly damaged in transit. I am however pleased to hear that you are happy with your order as a whole though.
If you have need to use us again in the future, please ask for myself and I will be happy to give you a small discount as a goodwill gesture.
Kind regards and thanks again,
Hayley

Peter C

Thu 23rd May 2019

Hello, Hayley my recent order was
Reasonable priced and exactly met our requirements.
Quality manufacturing process and delivered intact.
Goods delivered exactly as ordered and quickly.
Ease of use on your webpage.
5 stars for we hope to place more orders as we require

Andrea B

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Have purchased from you previously
2.What did you think of the product? OK
3.What did we get right? Everything
4.What could we improve? Everything was fine
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Purchased online
Finally, out of 5 what would you rate us? 5

Sariah C

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Because we have used you before
2.What did you think of the product? It meets out requirements, under GDPR
3.What did we get right? Swift postage
4.What could we improve? Prices being slightly cheaper would be nice, or discounts for educational establishments
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, ordered online
Finally, out of 5 what would you rate us? 4

SSP Reply: You will be pleased to know that we have just lowered our prices on GDPR books, which you will benefit from when you reorder. It is probably worth saying that we will always look at pricing based on quantities, so if ordering in bulk with other schools, or suggesting this to your local council is an option we will always try and work with you on costs.

Katharine C

Thu 23rd May 2019

1. We chose your product as it fitted our purposes exactly.
2. We are very pleased with your product.
3. Despatch and delivery were excellent.
4. We ordered online which was quick and easy.

Justin L

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? – Good website reviews
2.What did you think of the product? – Top drawer – Thank you
3.What did we get right? Great delivery times and great service from you
4.What could we improve? All good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee
Finally, out of 5 what would you rate us? 5

Katie A

Thu 23rd May 2019

1. Found easily on google, very good price, easy to order.
2. Great quality, printed well, perfect for the new warehouse.
3. Great service, quick responses and delivery.
4. All great!
5. Great service from Mike McNee
5/5

Nina U

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Replacement product. The school had purchased the visitor book in the past and I got your company contact details and information from the front of the old visitor book.
2.What did you think of the product? Very pleased with the product. It is good quality and although it was more costly that other versions on other online sites, it was good value for money with 500 entries.
3.What did we get right? Website was very easy to use and was very impressed with the speed of the delivery.
4.What could we improve? Nothing relating to my order.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Purchased online.
Finally, out of 5 what would you rate us? 5

Karen B

Thu 23rd May 2019

 

1.What made you choose to buy these products from SSP? I have used you before and received excellent service
2.What did you think of the product? Good product
3.What did we get right? Delivery and price
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I have dealt with so far has been helpful, nothing too much trouble.
Finally, out of 5 what would you rate us? 4

Andy

Wed 22nd May 2019

Customer specified item, very quick efficient service

Helen G

Wed 22nd May 2019

Thank you for your swift reaction to our order for a GDPR sign in book we are very happy with your service and use your products to conform to the necessary legal requirements

Office

Wed 22nd May 2019

1.What made you choose to buy these products from SSP? Safe GDPR documents
2.What did you think of the product? OK but expensive
3.What did we get right? Quick delivery
4.What could we improve? Cost

SSP Reply:
Thank you for your feedback.
You will be pleased to know that we have just reduced the cost of our GDPR books, which you will benefit from when you come to reorder. If you are ordering multiple books we will always look to work with you on pricing. Please just give our friendly customer service team a call to discuss this.

Joan D

Wed 15th May 2019

I was genuinely delighted with the service you provided and the swiftness of the delivery.
When I tried to buy the item I wanted online it redirected me to your contact number as I am living in Ireland and it seems that this is the only way to contact you. However the call was answered quickly and the man taking my details was polite and helpful.
I would recommend your organisation without a doubt.

Alison B.

Tue 14th May 2019

Thank you for your email.
We decided to buy products from SSP Direct as there appeared to be a good choice/selection of the items we were looking to buy. Products and availability were good. Service provided was fast and efficient. Overall rating we would give 5.
Hope this helps.

Angela

Mon 13th May 2019

1.What made you choose to buy these products from SSP? Product search we were looking for came up tops in google and the fact that we could make it bespoke
2.What did you think of the product? Absolutely loved the end product – it added the personal side to it.
3.What did we get right? Timings were perfect, there wasn’t a hard push sale, I could do this in my own time, which worked really well for me. Even though there were a number of people involved, the transition from one person to the next was seamless and it was brilliant that whoever took over, knew exactly where we were in the process. 
4.What could we improve? Everything worked really well for me so I wouldn’t be able to suggest any improvements – it worked well on my time which I think is great.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Special thanks to Mike McNee; Gwyn Evans and Mark Hughes
Finally, out of 5 what would you rate us? 5

Sam

Fri 10th May 2019

1.What made you choose to buy these products from SSP? Good website & customer service when I called in
2.What did you think of the product? Very good product, although the paint finish looked a little thin (big sign though)
3.What did we get right? Delivery when said
4.What could we improve? Courier’s treatment of products!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All the office staff were very receptive & friendly when I called
4.5, just the damaged packaging by the courier. Thank you for sorting out the damaged goods so promptly as well. Have a good weekend

Debbie F

Fri 10th May 2019

We have recently purchased a few products from yourselves and have been very pleased with the goods. We searched on the internet for specific items, and your website was informative and you supplied exactly what we needed and in time.

One of the items we recently purchased (Steel Heavy Duty FireBeam Co. Beam Head Protector C9861) was required quite urgently and after a phone call to yourselves (not sure who I spoke to) the items were despatched overnight for us, even though originally the delivery date was a few days.

Dawn L

Fri 10th May 2019

I decided to purchase the recent products from SSP after researching GDPR visitors books, I ordered both online and over the phone and I can advise both experiences were very good, simple and efficient.
I can confirm the he product I ordered has arrived and I that I am very pleased with the product, finally out of 5, I would rate you 4.5 – I never give 5 as all customer service experiences need to develop and evolve as times change but I can say SSP was excellent.

 

Caron H

Fri 10th May 2019

Happy to as I’ve used you more than once.
1.What made you choose to buy these products from SSP? found you with general website search and your actual website easy to navigate & find products
2.What did you think of the product? As described
3.What did we get right? Helpful customer service staff
4.What could we improve? Keep doing the same
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I’ve spoken to has always been helpful and knowledgeable
Finally, out of 5 what would you rate us? No complaints - 5

Tracey M

Fri 10th May 2019

Good Morning,
Thanks for your email and request, please find below the responses.
We have bought these items from yourselves before.
Found yourselves on the internet a while back.
The product does exactly what we want.
Yes you got it right so quick service and there is nothing you can do to improve
We hope that this is of some help.

Eleni C

Fri 10th May 2019

1.What made you choose to buy these products from SSP? Just searched & noticed you had the right product I needed.
2.What did you think of the product? Yes fine
3.What did we get right? Description of the product was helpful.
4.What could we improve? Nothing at the moment.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I ordered online.
Finally, out of 5 what would you rate us? 5

Adrian G

Fri 10th May 2019

I would rate your service 5 out of 5.
From ordering, invoicing, delivering, also when I had to call to change a delivery address. The guy I spoke to was very helpful.

Annie B

Fri 10th May 2019

1.What made you choose to buy these products from SSP? Just what we were looking for
2.What did you think of the product? Perfect
3.What did we get right? Great service
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee great communication
Finally, out of 5 what would you rate us? 5

Bryan D

Fri 10th May 2019

1.What made you choose to buy these products from SSP?
Google search lead me to SSP Direct, the presentation on the website of the products made my happy to purchase.
2.What did you think of the product?
It was exactly what I expected, the quality was good, better than similar products from other suppliers.
3.What did we get right?
You treated our small order as if it was the most important order ever made.
4.What could we improve?
Hard to find room for improvement, we are very satisfied.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
All contact was done through the website, but whoever arranged the quick delivery
Finally, out of 5 what would you rate us? 5/5

Laura B

Fri 10th May 2019

We needed a protective cover to lock a AC display that can’t be locked on the display itself.
The website had exactly what we required and it was very easy to navigate.
The whole experience itself was very smooth and straightforward. I know it will be a company to revisit in the future should we require more security covers/cages.

david F

Fri 10th May 2019

1.What made you choose to buy these products from SSP? You had the item we required
2.What did you think of the product? As expected , but not quite sturdy as i thought.
3.What did we get right? The order was delivered promptly
4.What could we improve? Not being cynical but this questionnaire in its present format is a bit naff, don’t you think?
Finally, out of 5 what would you rate us? 4-5

Brian C

Fri 10th May 2019

1.What made you choose to buy these products from SSP? You had the correct item I was looking for.
2.What did you think of the product? Product was as expected from the information on website.
3.What did we get right? The size was correct and also you offered to pre hole the sign which I was not expecting. The sign also arrived earlier than expected.
4.What could we improve? There isn’t anything I could advise to improve.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The person I dealt with was polite and helpful and asked if I needed pre-holes for the sign Peter Ashton
Finally, out of 5 what would you rate us? 5

Vicki N

Fri 10th May 2019

1.What made you choose to buy these products from SSP? recommendation from other school
2.What did you think of the product? No faults, exactly what we needed.
3.What did we get right? Speed of delivery, fantastic service
4.What could we improve? Website usability, I had to call to find out what the product was that I had before as this had been moved.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Initially I called the customer service team and spoke to a gentleman who helped me with my product selection, very helpful. Sorry, can't remember his name!
Finally, out of 5 what would you rate us? 5

Gary B

Thu 9th May 2019

1.What made you choose to buy these products from SSP? Used you before.
2.What did you think of the product? Does what we need it to do.
3.What did we get right? Everything I guess.
4.What could we improve? Nothing that I can think of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered it online, so not really. But you should all give yourselves a pat on the back and reflect on how awesome you all are.
Finally, out of 5 what would you rate us? 5 👍👍👍👍👍

Jeffery K

Thu 9th May 2019

Found you online
Price was good for product
Delivery good
5 out of 5

Carol M

Thu 9th May 2019

Great service – next day delivery and ease of ordering/invoicing.

Hayley G

Thu 9th May 2019

1.What made you choose to buy these products from SSP? They were just what we were looking for.
2.What did you think of the product? Absolutely fantastic, just what we needed. Highly visible, sturdy cones.
3.What did we get right? When the company credit card rejected the payment (due to limitations on where we can use them) Mike contacted us and helped us process our order to the very end. Fantastic customer service.
4.What could we improve? N/A, we are very happy with the service we received.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee
Finally, out of 5 what would you rate us? 5

Sandy A

Thu 9th May 2019

Very helpful with getting my order right, even though it was just for one sign. The delivery was fast and the sign is excellent quality. I would definitely recommend SSP. Thank you.

Kok Ho H

Tue 7th May 2019

I was searching for a suitable product online and found the item on your website. Looked solid and suitable from the details on your site and after purchasing and installing it proved to be good quality and solid.
The purchase and delivery was as expected and efficient. I think the only improvement could have been the price as it was not the cheapest item available. But otherwise still happy with unit.

 

Vicky M

Thu 25th Apr 2019

I chose to purchase from you because you as a supplier could provide the product I required at an acceptable price. The product was what I required.
I appreciated the next day delivery idea. and that was a point in your favour when I was comparing potential suppliers - however something went wrong in my case and the item was not delivered the next day. Perhaps it was the delivery system used? It was not a time-critical purchase in my situation, but I can see how it might be for others.

That was the only negative - if you make a positive statement such as next day delivery, if it does not happen it can be an issue to a customer who expected the item, and perhaps made plans around receiving it.

Regards,

SSP Reply:
Thank you for taking the time to provide us with feedback. I have traced your parcel and I can see that we received your order at 13.05, this was processed, picked, packed and on the courier by 16.19 the same day.
As you can see from the tracking attached it looks like there was a delay at one of DPD’s hubs on this occasion, which is out of our control. I do apologise for the slight delay in receiving your item on this occasion and hope that you come back to us again.

Lynne M

Thu 25th Apr 2019

Thank you for your survey request. On the whole I was very pleased with the service SSP provided, except for the cost of postage for sending out a landscape folder - £6.95 – I didn’t need it as a matter of urgency so thought this quite excessive being that the folder cost £10!

SSP Reply:
Hello Lynne

Thank you for your feedback. With regards to your comment on the cost of postage, it is company policy to always send items on a signed for service, so we can ensure safe arrival of your parcels. We make no profit from postage, we simply pass on our price with DPD. I can understand your feelings with the price of your product, but unfortunately DPD charge by size not price. I am pleased to hear you are happy with your service. Thank you for your custom once again.

Kind regards

Hayley

David N

Tue 23rd Apr 2019

1.What made you choose to buy these products from SSP? I have ordered from you before
2.What did you think of the product? Perfectly for what we needed
3.What did we get right? Yes
4.What could we improve? Nothing for now
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All the team was great
Rating out of five - More that five it arrive the next day .
I will be using you again for more covers hopefully soon

Karen B

Tue 23rd Apr 2019

Your rating would be 4/5.  We chose to use SSP for the price. Excellent delivery service and good communication.

Sally E

Tue 23rd Apr 2019

All good thanks.....5 out of 5 for everything.

Elaine F

Mon 22nd Apr 2019

Thank you for your email.
We have reordered this product because it fits or needs at the moment and the quick and efficient manner from the request to the delivery once again was of a high standard.
Cheers

Mike R

Fri 19th Apr 2019

All OK thank you.
We required a small Qty. of security screws.
Other suppliers had large min. quantities.
Thank you again.

Darren A

Thu 18th Apr 2019

1.What made you choose to buy these products from SSP? Internet search looking for signing in book on google.
2.What did you think of the product? Product is great, it’s our second visitor book from yourselves.
3.What did we get right? No issues
4.What could we improve? No issues
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes was a great help thanks
Finally, out of 5 what would you rate us? 5

Ian M

Thu 18th Apr 2019

I ordered the resident only parking sign it’s exactly what i was looking for easy to put into grass verge great height. Delivery was quick and on time great service. I certainly would recommend SSP Direct without hesitation to anyone. Thanks for your help.

Jeff

Thu 18th Apr 2019

1.What made you choose to buy these products from SSP? You have the one product that suited my needs. I couldn’t find similar elsewhere and importantly you were in the UK.
You could now add “protects against accidental damage by dogs/clumsy humans” to your list. (I have a large breed dog that doesn’t recognise its own size, strength and ignorance to wires and young people. My BT socket is near the floor by the front door and would constantly get pulled from the socket and damaged.)
2.What did you think of the product? Excellent. Easy to fit and surprisingly sturdy. Discreet as well being transparent. No more accidents.
3.What did we get right? Quality of product. Nice that the fittings were included although in my case the screws were too long. The dome is great and no sharp edges.
Reasonable price. Quick delivery.
4.What could we improve? Your advertising was not conducive to my initial search criteria so it took me a while to find it.
I would have liked perhaps easier access holes for the wires like a breakable tab so that if the wire did need replacing it wouldn’t require dismantling but I now it wasn’t designed for this purpose but it was the only one that fitted in the tight space I have.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn’t need to.
Finally, out of 5 what would you rate us? 5 – extremely satisfied.

Ian W

Thu 18th Apr 2019

Hello
Product;
1 & 2 Exactly what i was looking for and what i expected.
Service;
3. What did we get right? Everything.
4. What could we improve? Perhaps a slightly thicker material would make it more robust and last longer for repeat usage.
5. Person who deserves a special mention? Only you Hayley for all your help.
5 out of 5.
Thankyou

John G

Thu 18th Apr 2019


Product and service – 5 out of 5

Jack E

Thu 18th Apr 2019

1.What made you choose to buy these products from SSP? Liked the product.
2.What did you think of the product? Excellent
4.What could we improve? Not3.What did we get right? The whole process was faultless and excellent customer service and delivery was very good.hing as yet

Finally, out of 5 what would you rate us? 5

Arthur F

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? I heard from a colleague that you did what I needed
2.What did you think of the product? not sure of the product its for our London customer
3.What did we get right? you got everything right
5 out of 5

James S

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? I did not specify cages for Job, sorry that was salesman.
2.What did you think of the product? I did not specify cages for Job, sorry that was salesman.
3.What did we get right? Great turnaround time.
4.What could we improve? VAT invoice was sent without chasing, great following up.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes
Finally, out of 5 what would you rate us? 5 on admin and accounts.

Jillian S

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? Previous good experience
2.What did you think of the product? Excellent
3.What did we get right? Yes
4.What could we improve? No
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton – for highlighting a good deal on our future requests.
Finally, out of 5 what would you rate us? 5

Paul J

Wed 17th Apr 2019

Hi
Thanks for your email
I am very happy with the service the packaging was excellent and the letters are now installed and look great 5 out 5 for a rating.
Paul

Lenny

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? Browsing on the web and locality
2.What did you think of the product? Great
3.What did we get right? Everything
Finally, out of 5 what would you rate us? 5

Liz A

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? Bought book originally, now bought refills
2.What did you think of the product? Good
3.What did we get right? Easy to order online
4.What could we improve? Not easy to pay – had to telephone in
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 4

Nick B

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? In stock & next day delivery
2.What did you think of the product? Very good
3.What did we get right? Good telephone experience regarding product & delivery enquiry
4.What could we improve? 5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 5

Gary M

Wed 3rd Apr 2019

Thank you, we are very please with the sign you made for us, the price was good the quality was good.
The order was promptly dispatched.
Overall very pleased and will use SSP again and would recommend to others.

Anon

Wed 3rd Apr 2019

We were very impressed with the prompt delivery.  Rating 5.

Claire S

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP?- The product met our need and the price was competitive. We also wanted to use a local company.
2.What did you think of the product? The product meets our need.
3.What did we get right? Good communication and efficient service.
4.What could we improve? I find it difficult to find what I'm looking for on the website. Key word search doesn't always bring up a complete list of products.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 4 1/2

John F

Wed 3rd Apr 2019

Good product - first rate service.

Laura A B

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? Had previously ordered from SSP
2.What did you think of the product? Great – Just what we wanted
3.What did we get right? Quick service,
4.What could we improve? Nothing
Finally, out of 5 what would you rate us? 5 out of 5

Christine K

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP?Recommended by another school
2.What did you think of the product? Good quality
3.What did we get right?Quick serive
4.What could we improve?Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?All staff I have dealt with are very efficient
Finally, out of 5 what would you rate us?5

Mary S

Wed 3rd Apr 2019

Thank you for your email.
Excellent products and excellent service.
Thank you very much! 😊

Jill M

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? Was looking on internet and came across exactly what we needed to order
2.What did you think of the product? Very impressed and it looked exactly how it looked on image
3.What did we get right? Product excellent, customer service was excellent
4.What could we improve? Who is used for courier service our order was lost in transist
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley was excellent , when we realised our order was missing in transit she immediately arranged for our item to be reprinted and sent to us within 2 days 😊
Finally, out of 5 what would you rate us? 5 even with our order lost in transit (not SSP Directs fault) would not hesitate to use this company again. 😊

Chris B

Wed 3rd Apr 2019

Great website, great online Q/A service prompt del 5 out of 5 and yes you can use my name and this comment for marketing purposes, will definitely use you again!

Colin

Wed 3rd Apr 2019

Surfed net and your products suited me admirably
Very satisfied with product
Delivery prompt and staff assistance from you good
Will use you again

Tom M

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? SPECIFIED
2.What did you think of the product? GOOD QAULITY SLIGHTLY EXPENSIVE
3.What did we get right? SERVICE
4.What could we improve? DELIVERY TIMES
Finally, out of 5 what would you rate us? 4

Leigh P

Wed 3rd Apr 2019

I purely googled GDPR visitor books and yours fit our requirements. I think the product is well made and looks stylish with the cover.
Service and delivery was exceptional – ordered 3pm and delivered before 9am the next day.

Chris F

Wed 3rd Apr 2019

1.The screws were for a specific customer (mental health unit) where additional security is needed.
2.The product was identical to what I have previously purchased locally (company now out of business!) and was perfect for the task.
All three of your questions can be answered in one sentence!...... great service, perfect product, competitively priced and the 2 guys I dealt with over the phone (sorry I cant recall their names) were “spot on”!!! Easy to deal with and prompt in getting the quote to me then processing the order!
5 out of 5…..I will be in touch next time I need additional items!

Derek H

Wed 3rd Apr 2019

I ordered magnetic orange plates from yourselves, via website so didn’t deal with a person (sorry!!) so can’t mention anyone, received promptly and efficiently – would have to say 5

Darryl B

Wed 3rd Apr 2019

Easy to use website
We had problems paying on line but one phone call resolved that.
Prompt delivery.
Excellent service 5 out of 5

Fraser W

Tue 2nd Apr 2019

1.What made you choose to buy these products from SSP? Organised and intuitive website and easy to navigate the products. Good selection of products
2.What did you think of the product? Excellent, just what I required
3.What did we get right? Well the incorrect order was sent out initially (10 pieces as opposed to 100 pieces) but following a phone call the remainder was dispatched quickly
4.What could we improve? Ensure the orders are correct in the first place.
Finally, out of 5 what would you rate us? 3.5

Angela C

Thu 28th Mar 2019

1.What made you choose to buy these products from SSP? Recommended by our safeguarding officer
2.What did you think of the product? The product covers what we need for a safeguarding point of view with visitors and is well produced the only down side is we have so many visitors we use a lot of sheets and it becomes very costly.
3.What did we get right? Always excellent service, quick and efficient!
4.Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Mark Hughes, Business Development Manager, I have emailed on many occasions for assistance and he has been wonderful, quick responses and gets the information I need and the goods ordered with very little fuss – great service!
Finally, out of 5 what would you rate us? 5

Brandhi H

Tue 26th Mar 2019

1.What made you choose to buy these products from SSP? I did a google search for images and our team liked the poster that was available from SSP. We appreciate that you were will to ship to USA.
2.What did you think of the product? Nice quality.
3.What did we get right? Great customer service and extremely fast shipping!
4.What could we improve? No improvements needed.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes
Finally, out of 5 what would you rate us? 5

Karen S

Tue 26th Mar 2019

1.What made you choose to buy these products from SSP? Just looked up on the internet and you were one of the better prices
2.What did you think of the product? Saw the product somewhere and thought it was a great idea to be GDPR compliant.
3.What did we get right? Easy website
4.What could we improve? no issues from me
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Your web designer
Rating 6!

Mike S

Tue 26th Mar 2019

1.What made you choose to buy these products from SSP? Door Release buttons for door posts are rare as hen’s teeth, you had some
2.What did you think of the product? They are fine
3.What did we get right? Easy ordering, speedy delivery
4.What could we improve? Perhaps give the dimensions of the recess needed for flush fitting (I’m scratching around for something to say)
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not that I can think of, I think I ordered by website
Finally, out of 5 what would you rate us? 5

Joanne J

Tue 26th Mar 2019

Hi. Thank you for your good service. The books were promptly delivered the next day.

Mark A

Tue 12th Mar 2019

1.What made you choose to buy these products from SSP? Ideal for the job
2.What did you think of the product? Quality product, but expensive
3.What did we get right? Good Service
4.What could we improve? Price 😊
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sales team
Finally, out of 5 what would you rate us? 4.5

David K

Tue 12th Mar 2019

In short, your telephone sales people were efficient and polite.
The goods arrived quickly here in Ireland and the product is as per the web advert.
I’ll give you a 5 …. No issues to report.

David

Tue 12th Mar 2019

Thank you for your email. I chose the no entry sign to stop traffic coming down our drive accidentally. I was pleased with the product and the speed in which it arrived. Unfortunately the sign post clips that came with the sign were too short. I contacted somebody who replied straight away about an exchange of the clips. I have in fact sourced additional clips.
Overall, I was very pleased with your service. Perhaps some guidance on which clips fit various “typical” posts would have been useful to get a better idea of which ones to purchase.
I would give 4/5.

Colin T

Tue 12th Mar 2019

Why SSP? 1) Availability
Product? 2) Excellent
Service? 3) Sent one cap grey cap when two black ones ordered, but corrected after phone call.
Improve? 4) Packaging was a bit flimsy, packaging damaged in transit but luckily the post was not marked.
Person you’d want to single out? 5) Person who corrected the caps problem and quickly corrected it, but can't remember his name.
On the whole a good product and service 4 out 5

Carol D

Tue 12th Mar 2019

Product
1. We have purchased the products from you before.
2. Very satisfied with the product.
Service
3. Ease of ordering, next day delivery – very customer friendly!
4. No problems encountered so no improvement!

You were recommended to us. Very easy to order, next day delivery. Will definitely recommend to others!

Joy E

Tue 12th Mar 2019

1.What made you choose to buy these products from SSP? We used google search and your products were one of the first advertised.
2.What did you think of the product? They are suitable for our requirements.
3.What did we get right? Everything.
4.What could we improve? Nothing that I`m aware of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everything was done online, I had no requirement to phone anyone.
Finally, out of 5 what would you rate us? 5

Kerry W

Mon 11th Mar 2019

Yes, everything is fine.

Carol L

Wed 27th Feb 2019

Hi. Service was good, product what I wanted. Would give a 5 out of 5 rating.
Thank you

John W

Tue 26th Feb 2019

1.What made you choose to buy these products from SSP? Only company who produced what I needed
2.What did you think of the product? Excellent
3.What did we get right? Communication, friendly manner
4.What could we improve? nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone excellent. Good customer service is very hard to come by these days but you guys have got it bang on, well done
Finally, out of 5 what would you rate us? 6

Eva R

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Used company before
2.What did you think of the product? Great
3.What did we get right? All good
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone always very helpful with orders
Finally, out of 5 what would you rate us? 6

Pearce Service

Mon 25th Feb 2019

We brought this product from you as you are the cheapest, the product was exactly what we wanted, the service was great easy to order on the internet and had the product the next day.

I rate you 5/5

Linda P

Mon 25th Feb 2019

I would rate you 5 for your service. The young man that dealt with my initial enquiry and subsequent order was very efficient.
Carrier messed up on delivery for various reasons, which required me contacting them directly on more than one occasion.
The product is excellent and fit for purpose. Well made.

Anna C

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Price & Availability
2.What did you think of the product? Excellent
3.What did we get right? Helped me ship direct to a site other than our normal office address
4.What could we improve? DPD failed to deliver 2 days in a row with little explanation
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike was helpful
Finally, out of 5 what would you rate us? 5 for service and parts and 1 for DPD

David D

Mon 25th Feb 2019

The products ordered were just what we needed, easily found on your website with seamless processing and delivery included.
Thank you

Ian D

Mon 25th Feb 2019

I found your company on Google
I received great service from the Gentleman who processed my order & very efficient delivery service 
Very happy with quality of product too

Ian B

Mon 25th Feb 2019

Why SSP? SSP seemed to be the only place supplying this specific sign.
Product? was as described, works well and is durable.
Did we get it right? Delight to order from, staff all very welcoming and helpful.
Service? Very efficient service, delivery was exceptionally speedy.
Who deserves a special mention? Gwyn Ewens was delight to deal with.

Jonathan B

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Recommendation
2.What did you think of the product? Excellent
3.What did we get right? Our bank incorrectly identified you as a fraudulent software provider and initially rejected the payment. You contacted me and this was resolved
4.What could we improve? No more
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
There is but unfortunately I can’t remember who dealt with the payment issue
Finally, out of 5 what would you rate us? 5

Jenni S

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Due to GDPR requirements we required a compliant visitor sign-in book and staff sign-in/out book. SSP made this a simple process to source these requirements.
2.What did you think of the product? The products purchased from SSP are of a good quality and completely comply with GDPR requirements.
3.What did we get right? SSP made the process of branding the products with our own logos, etc. simple. The telephone service received was courteous, professional and friendly. Our order was received in a timely way.
4.What could we improve? No comment
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Business Development Manager, Mark Hughes, was our point of contact and his assistance and professionalism was exemplary and could not be faulted. We thank him for all his assistance in preparing our orders.
Finally, out of 5 what would you rate us? If 5 is the highest, then 5. . .

Jay

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? SSP is the only company that provides with GDPR sign in books plus the company has provided us with a great service.
2.What did you think of the product? Fantastic.
3.What did we get right? Prompt order and delivery.
4.What could we improve? Keep bringing up to date products.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton’s prompt email.

Jillian S

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? You were recommended by Bolton Hospice
2.What did you think of the product? We have yet to start using the visitors book as we are going to incorporate them into a forthcoming training session for our volunteer receptionists
3.What did we get right? Absolutely spot on! Initially, I rang your company and spoke to a member of staff who ensured a further member of staff emailed immediately.
4.What could we improve? I had made an earlier enquiry via your website (via email) but nobody came back to me – this was several weeks before my approach on 06.02.19 and at that time my enquiry was dealt with very efficiently.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, Mike McNee was very prompt in his responses and in arranging delivery of the products the following day.
Finally, out of 5 what would you rate us? 5/5 on 06.02.19 but you need to ensure someone is dealing with the enquiries via your website.

Hina H

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Found the company online - cheapest company compared to others
2.What did you think of the product? Extremely happy with the product.
3.What did we get right? Everything -easy to order, good customer service, very quick delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark - excellent customer service provided by him
Finally, out of 5 what would you rate us? 5

Simon P

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? Previous customer
2.What did you think of the product? Good, as bought previously from SSP
3.What did we get right? Fast delivery
Finally, out of 5 what would you rate us? 4.5

John D

Fri 15th Feb 2019

Please see below, you’ve all done very well !!
Product:
1.What made you choose to buy these products from SSP? Use regularly
2.What did you think of the product? Does the job
3.What did we get right? Everything
Finally, out of 5 what would you rate us? 5

Steve O

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? Online , easy to navigate and find products
2.What did you think of the product? As described and perfect for what we needed them for
3.What did we get right? Most of it
4.What could we improve? Initial picking
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All done on line or via email
Finally, out of 5 what would you rate us? 4.5

Lesley J

Fri 15th Feb 2019

The customer service I received when ordering are signing in sheets was really good, it was a fast delivery after the order had gone through. Mark Hughes and Mike was the contacts I dealt with and they responded really quickly to any queries and placed the order efficiently.

Kevin T

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? My Engineer sourced them via Google Search.
2.What did you think of the product? Great, but they were only secure machine screws!
3.What did we get right? Everything.
4.What could we improve? Nothing as yet.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes I spoke with one guy (don’t 4recall the name) re delivery and he told me it will be with us in 20 Mins an we had in 10!!
Finally, out of 5 what would you rate us? At this time 5

Amanda C

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? To comply with GDPR
2.What did you think of the product? Good
3.What did we get right? Excellent delivery service
4.What could we improve? Everything was fine and efficient
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Emailed order.

Bruce B

Fri 15th Feb 2019

I bought a couple of reflector panels to help with visibility, especially at night, when reversing the cars out into the lane between two low stone walls.
The reflective quality of the panels is by far the best due to the incorporation of lots of highly reflective 'mini prisms' and is far superior to e.g. standard reflective tapes etc. They are formed onto aluminium panels and will be very durable as a result. pre-drilled for screws too.
good that you can get a custom size if required.
a selection of security screws is also available
came well packaged on good time
very satisfied, thank you
5 out of 5

Christine B

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? I was asked to purchase a post for the Parish Council and found you online
2.What did you think of the product? Very good
3.What did we get right? Very good
4.What could we improve? Don’t think you could!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I did not deal direct with an individual
Finally, out of 5 what would you rate us? 5

Lisa H

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? – It was what we needed to comply with GDPR
2.What did you think of the product? – Visitors find it confusing at first sight when signing in
3.What did we get right? – It arrived promptly and does what it says
Finally, out of 5 what would you rate us? – 4.5

Colleen T

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? Only place that we could source the product.
2.What did you think of the product? Exactly what we were after.
3.What did we get right? Friendly and efficient service.
Finally, out of 5 what would you rate us? 5

Khalid K

Thu 14th Feb 2019

1.What made you choose to buy these products from SSP? Sell with security products I manufacture
2.What did you think of the product? Fine but expensive
3.What did we get right? Sending it
4.What could we improve? Delivery time
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 4

Chris H

Tue 12th Feb 2019

I have received a great service from SSP and Mark Hughes especially.
It would be good to get an acknowledgement that goods have been delivered to my client so i Don't have to check myself.

Dave S

Tue 12th Feb 2019

1.What made you choose to buy these products from SSP? Unable to source similar product elsewhere.
2.What did you think of the product? Looked good on the screen but sent straight to our customer after receiving delivery from yourselves.
3.What did we get right? It was the right product and it reached us.
4.What could we improve? Your emailed confirmation stated that we would receive the item on Monday, but didn't arrive on that day.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.
Finally, out of 5 what would you rate us? 4.

Alastair C

Mon 4th Feb 2019

1.What made you choose to buy these products from SSP? Previous excellent service.
2.What did you think of the product? Happy with the product.
3.What did we get right? Prompt processing or order and next day delivery.
4.What could we improve? Nothing I can think of.
Finally, out of 5 what would you rate us? 5

Erika

Wed 30th Jan 2019

Hi I needed radiator valves and a thermostat cover to stop my 98 year old Nan from turning her heating off as she has severe memory problems and fiddles with switches all the time.She is then found by her carers sat in a freezing home.
You had by far best products on the market. Your staff were utterly brilliant over the phone as I called several times and are a real credit to the company.
Utterly faultless and now we have a system in place that will stop Nan fiddling and potentially freezing to death.This is essential as she is determined to remain in her home and lives a round trip of 237 miles away.
5 out of 5 across the board.
Keep up the great work.
Regards Erika

Wendy

Tue 29th Jan 2019

We bought 5 GDPR compliant visitor signing in books.
The product is as good as any other GDPR book but tricky to explain to visitors.
Very quick service and easy ordering.
5/5.

SSP Response: 

Thank you for your speedy feedback!
Because it is a new system it does take a little bit of adjustment. However, we have come up with the below product which may be helpful for your reception staff/visitors:
https://www.securitysafetyproducts.co.uk/security/visitor-books/gdpr-books-visitor-instructions-desktop-sign.php

Cilla Br

Tue 29th Jan 2019

I bought this product from you following a recommendation from a college. The product was perfect and resolved a problem that I was having immediately.
The whole ordering procedure was very straight forward and the items arrived quickly.
I would give everything a 5/5 from ordering through to delivery. I am 100% satisfied with the product.

Judith K

Tue 29th Jan 2019

Everything was good with our recent order as per usual. Thank you for your help and speedy supply.

Leslie L

Tue 29th Jan 2019

I looked up on line and your products looked good. I watched the video.
I’m really happy with my personalised visitors book. It's perfect.
The products came straight away.
Would rate 5 out of 5.
Don’t know specific people but really happy with the company and will definitely use again.

Chris B

Tue 29th Jan 2019

1.What made you choose to buy these products from SSP? – Bought previous after searching on Google
2.What did you think of the product? – Product is very good quality and ideal for the use we intended.
3.What did we get right? – Product arrived in excellent time and process was very efficient.
Finally, out of 5 what would you rate us? - 5

Daniel B

Mon 28th Jan 2019

1.What made you choose to buy these products from SSP?
you had the product I was looking for and most competitive with regards to price.
2.What did you think of the product?
not myself installing it, but it was just a steel sign post.
3.What did we get right?
1 item (the cap) was missing from the order when delivered, had to chase and was re sent for the next day. This was resolved quickly.
4.What could we improve?
Checking all goods are picked before delivering – to prevent issue I had explained above.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 4

Elaine Fairlie

Mon 21st Jan 2019

We bought Visitor books with hidden name, car reg, etc to comply with GDPR and everyone seems happy with the product. Thank you for the quick service especially over the festive period, and we would rate you 5 out of 5.

 

Sedef I

Thu 17th Jan 2019

1. What made you buy these products from SSP Direct
The resin why we have chosen your company is because our director has mentioned you. I do not dare to say where she has discovered you.
2. What did you think of the product?
The product met our needs to ensure the privacy of our visitors. Due to the change of the privacy rules in The Netherlands we have to take this action.
3. What did we get right?
The mutual communication went quickly and accurately. There were some complications in paying that we came out together. In addition, the employees that I have spoken with were helpful and careful.
4. What could we improve?
Maybe finding a solution to improve the payment from abroad, in our case The Netherlands. It will certainly not be the last time that we will place an order with you.
5. Is there a particular member of our team that deserves a mention in our weekly meeting?
The first time I was walked by Gwyn Ewens. The second time we placed an order Mark Hughes assisted me. Both times I had an excellent communication.

Thank you for the help! Good luck with everything!

Julie B

Wed 16th Jan 2019

Great service good product just what I ordered arrived prompt very happy l, so no problem there.

Kenny C

Wed 16th Jan 2019

Great service good product just what I ordered arrived prompt very happy
Five out of five

Michael O

Wed 16th Jan 2019

Purchased item on a recommendation from someone who had used the item in a previous job,
Item looks great but hasn’t been used yet, purchased in anticipation of bad weather

Christine K

Wed 16th Jan 2019

I have been very pleased with the speed of the delivery of the items I have ordered very efficient.

Will U

Wed 16th Jan 2019

1. What made you buy these products from SSP Direct – It was the perfect product for my requirements at a good price
2. What did you think of the product? – As described – very satisfied
3. What did we get right? – product description – delivery times
4. What could we improve? – I have no comment
5. Is there a particular member of our team that deserves a mention in our weekly meeting? – All completed online
Finally, out of 5 what would you rate us? 5

Geoff B

Thu 20th Dec 2018

Product was specific to our needs and fairly priced. Only observation was the item purchased was 10cm long and flat. It came in a cardboard box 2 foot long and 8inches by 8 inches, some of a waste of cardboard. It could have gone into an envelope and the postage would have been c £1 rather than £10.

Sharron K

Sun 16th Dec 2018

1.What made you choose to buy these products from SSP? Google search – competitive pricing
2.What did you think of the product? Fits all purposes
3.What did we get right? Speedy delivery efficient ordering service
4.What could we improve? N/A
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Customer service dept.
Finally, out of 5 what would you rate us? 5

Barry H

Thu 13th Dec 2018

I’m very satisfied with your secure double lockable socket cover which I ordered to assist an elderly relative with dementia in preventing her switching off her alarm unit.
Having searched the internet for a suitable product I found the SSP socket cover the one to meet our needs. The product was well designed, robust and simple to fix to the wall.
I found it easy to place the order with you online and delivery was fast.
5 Stars

Harvey S

Thu 13th Dec 2018

Why SSP? Found it on the internet
Product? I did not see it, delivered to one of our site guys, no negative feedback received.
Service? Arrived as per order instructions.
Staff? Guy I dealt with for phone order was very helpful.
Rating? No reason not to award 5 out of 5.

Rae Cameron

Thu 13th Dec 2018

1.What made you choose to buy these products from SSP? Have used your products before
2.What did you think of the product? Good for our GDPR use
3.What did we get right? Delivery was prompt, quicker then expected
4.What could we improve? More choice, as need to be able to put in badge numbers and the book we use, doesn’t have that facility
Rating? Finally, out of 5 what would you rate us? 4

Gary J

Thu 13th Dec 2018

Why SSP? We have used you before and was happy with your service
Product? Product was good quality
Service? Everything we asked for was received
Improvements? Nothing I can think of needs improving
Staff? All staff we have spoken to have been very helpful.
Rating? Finally 5/5

Rudulph J

Thu 13th Dec 2018

Why SSP? It was just what I wanted.
Product? Looks ok . Ask me again in 10 years!
Service? All good. I like simple clear website with clear pictures and section on how how make signs.
Improvements? More pictures in context so we can see the scale.
Staff? No personal contact needed

Score 5

Matt F

Thu 13th Dec 2018

1.What made you choose to buy these products from SSP? I have purchased from you in the past. My original reason and subsequently, is because your website is the easiest to understand and navigate.
2.What did you think of the product? I have always been satisfied with the products I have purchased (security screws). One one occasion a screw driver broke and you replaced it quickly and free of charge, cemented my loyalty.
3.What did we get right? Effective website. Good value products. Small quantities of screws available. Swift delivery. Customer service as per point above.
4.What could we improve? Nothing comes to mind.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever sent me the email on 05.08.18 at 09.40, they didn’t sign it, just SSP but they sorted my problem and sent me some info too.
Finally, out of 5 what would you rate us? 5
Rating? Score 5

David H

Wed 28th Nov 2018

1.What made you choose to buy these products from SSP? Good value.
2.What did you think of the product? They seem OK have not fitted them as yet. They would be better for us if pre drilled on carer's for fixing.
3.What did we get right? on time
4.What could we improve? nothing so far
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 5

Melanie M

Tue 27th Nov 2018

All good and speedy delivery 5/5

Caroline A

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? – they are the best fit for my needs
2.What did you think of the product? – perfect
3.What did we get right? – great product, fair price, fast delivery
4.What could we improve? - nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – I order online so no name to mention
Finally, out of 5 what would you rate us? 5

Bryan O

Tue 27th Nov 2018

Is there anybody that you have dealt with that deserves a special mention in our team meeting? YES, WHOEVER DEALT WITH MY TRANSACTION MADE MY TRANSACTION VERY EASY

Finally, out of 5 what would you rate us? 5

Caroline D

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? - Needed GDPR Reception and Signing In/out books
2.What did you think of the product? - Good
3.What did we get right? - easy to order, quick delivery
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

Ben D

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? Google search, one of the first links that came up!
2.What did you think of the product? We have not been able to install yet (order was for an alarmed cover for an emergency door release point) however looks appropriate to our needs and as advertised.
3.What did we get right? Very polite and pleasant on the phone (I called just after placing the order to enquire about delivery slots), and very prompt dispatch/delivery.
4.What could we improve? Nothing, as far as I can see, very pleased.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry didn’t catch the name of the gentleman I spoke to Friday!

Finally, out of 5 what would you rate us? 5

Sarah T

Tue 27th Nov 2018

Excellent price, perfect product - Thank you

Linda M

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? Ready for GDPR
2.What did you think of the product? Good
3.What did we get right? Everything
4.What could we improve? Just keep up the good work
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry all online!

Finally, out of 5 what would you rate us? 5

Martin W

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? Suitable for a bespoke application.
2.What did you think of the product? Good quality.
3.What did we get right? Everything from order placement, to delivery.
4.What could we improve? Don’t really know.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All co.

Finally, out of 5 what would you rate us? 5

Andy S

Tue 27th Nov 2018

Price ok and quality very good. Bought first signs over the phone....great service.
A full 5 from me.

Simon S

Tue 27th Nov 2018

I chose to buy from you because you came up top result on a Google search I did. The product is exactly what I wanted and was expecting to receive.

The service was prompt and painless. Tracking could be useful I suppose but I had mine delivered to my work address so it wasn’t an issue for me.

I can’t single anyone out for praise. It was a matter of fact transaction.

John RF S

Mon 26th Nov 2018

Q1: I needed to ‘lock down’ a heating system for an elderly lady; did a google search, found you ...

Q2: Very good products, did ‘what it said on the tin’ ...

Q3: All of it ...! Wish all companies were like yours ...!

Q4: Nothing ... don’t spoil something that works ...

Q5: Only dealt with a web page & e-mail system; all worked just fine...

Cheers, John; oh yes ... Happy Christmas 🎄

Ian M

Fri 9th Nov 2018

1.What made you choose to buy these products from SSP? oblong red & white fence post reflectors.

2.What did you think of the product? ideal for what I needed.

3. 3.What did we get right? bought off internet. The whole process was seamless. Saw, bought, paid for, delivered! Simples (sorry)!!

4. What could we improve? No

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No one in particular just thank you for the service.

5 out of 5. When I need more signage I will certainly use SSP.

Ian E

Fri 9th Nov 2018

Products in stock. Straightforward web shop. Quick delivery. 5 out of 5

Lynne W

Fri 9th Nov 2018

1.What made you choose to buy these products from SSP? head office

2.What did you think of the product? perfect

3.What did we get right? efficient service

5 out of 5

Thanks, Lynn 😊

Jason T

Thu 8th Nov 2018

The product and service was very good, I’ll consider using you again

Karen W

Thu 8th Nov 2018

1.What made you choose to buy these products from SSP? Website

2.What did you think of the product?  as expected as advertised 

 3.What did we get right? Called me back after looking into a query I had

4.What could we improve? Query from above was, the packages were delivered separately which wasn't specified when I ordered a sign with a pole. Would have been good to know in the first place.  

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

Ingrida M

Thu 8th Nov 2018

Product:

1.What made you choose to buy these products from SSP? Nowhere else I could find the product we needed

2.What did you think of the product? V good

 

Service:

3.What did we get right? Fast and professional service

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley

 

Finally, out of 5 what would you rate us? 5

Rachel C

Thu 8th Nov 2018

Easy to order via website, next day delivery very efficient.

Product just what we needed at a competitive price.

Will definitely use SSP again if the need arises.

 

Natalie P

Thu 8th Nov 2018

I ordered the GDPR compliant visitors book because it’s the best I have found. Displaying our company’s commitment to GDPR now starts at our front door. We have had many comments from people on how serious we are taking our commitment to protecting people’s data.

Tina L

Thu 8th Nov 2018

What made you choose to buy these products from SSP? You had what we needed

What did you think of the product? Very good

What did we get right? Everything

Finally, out of 5 what would you rate us? 5

Stephen

Thu 8th Nov 2018

Thanks for the e-mail. Hope you are having a nice week 😊

 

Here is a bit of feedback for your records:

 

1.What made you choose to buy these products from SSP? We found a product we specifically needed from you.

2.What did you think of the product? I haven’t actually seen the product it went direct to our customer.

3.What did we get right? It got ordered and delivered to our customer and had no complaints so all good.

4.What could we improve? Would like a credit account been a business but I get why not straight away and me being picky haha 😊

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? It was really easy to order.

Finally, out of 5 what would you rate us? 5.   Hope this helps 😊

Karen M

Thu 8th Nov 2018

Product: All-Weather Standard Collision Barrier (Hot Dip Galvanised & Powder Coated) 600x750mm Rawl Fixing Bolt kit for Collision Barriers

What did you think of the product? Unable to comment, not on site, early days.

What did we get right? Efficient Service.

Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes, kept me updated with order & delivery updates, very helpful, will definitely use SSP again, thank you.

Finally, out of 5 what would you rate us? 5

Anne B

Thu 8th Nov 2018

We are very impressed with the GDPR compliant visitors book. I ordered it online and found the website very easy to use.

Highly recommended.

Wendy A

Thu 8th Nov 2018

1.What made you choose to buy these products from SSP? You seem to be one of only a few companies offering this product and also the cheapest
2.What did you think of the product? Good. Works very well for a fire drill; harder to retrospectively check who is here for other reasons. Visitors are bemused to not be able to see what they themselves are writing but agree it is a much better arrangement for data protection purposes. Would like to see the cost come down as we have lots of visitors every day.
3.What did we get right? Speed of delivery
4.What could we improve? Cost
Finally, out of 5 what would you rate us? 4

Lee Van C

Thu 8th Nov 2018

1.What made you choose to buy these products from SSP? – Our neighbouring National Trust Park recommended you after ordering signs for speed notices.
2.What did you think of the product? Sized and well made – matched our requirement.
3.What did we get right? Everything, however I would have liked to see the reverse of the sign on the website – we would have preferred drilled signs with no raised rail to the rear as I wish to screw the signs into wooden posts.
4.What could we improve? See above.
Finally, out of 5 what would you rate us? 4

Alastair M

Mon 29th Oct 2018

Product:
1.Have used in the past. Good price and great service
2.What did you think of the product? Good quality

Service:
3.What did we get right? The order
4.What could we improve? nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The whole team

Finally, out of 5 what would you rate us? 5

Collleen M

Thu 25th Oct 2018

I work in the purchasing department, your company was sourced by a maintenance engineer, I raised the order. I have had no feedback good or bad on the product so I take it no news is good news. I found your process very good – easy to order, good follow up with order confirmation and invoice. I would rate SSP a 5.

Adrienne T

Thu 25th Oct 2018

1 I chose SSP as I could not get from my normal supplier,
2 The product is what I expected and does the job,
3 The service was excellent,
4 rate 5/5

Cherianne K

Thu 25th Oct 2018

Well the SSP service was helpful and efficient and delivery of our items was very quick– so many thanks indeed. Excellent site for searching for items not easily found.

Sally B

Thu 25th Oct 2018

Product:
1.What made you choose to buy these products from SSP? Needed a GDPR signing in book, local secondary school had one of your products
2.What did you think of the product? okay, visitor labels difficult to get in to holder - we are having to fold the edge over

Service:
3.What did we get right? everything, very helpful with my initial enquiry, speedy delivery
4.What could we improve? nothing - all good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwynn was very helpful

Finally, out of 5 what would you rate us? 5
I look forward to ordering from you in the future

Alan R

Thu 25th Oct 2018

Product:
1.What made you choose to buy these products from SSP? I've purchased similar and same items from you previously.
2.What did you think of the product? Good quality

Service:
3.What did we get right? Everything from initial order taking to final delivery.
4.What could we improve? From my point of view I don'y require any changes to the service you provide.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I tend to forget the names of the people who answer the phone and take the orders, but for your Team Meetings I have always met good customer service from your colleagues and they are always helpful to me.

Luke G

Wed 24th Oct 2018

1.Good range of products
2.Good quality
3.Very responsive; easy to get someone on the phone
4.I had to speak to someone on the phone, as the website wasn’t processing payments (perhaps a temporary glitch)
5.Both telephonists were great. Sorry, names not remembered.

Anne de S

Tue 23rd Oct 2018

Thank you for your email.

We needed to try a new visitors’ book to comply with GDPR. The book has been ok once people got used to it but seems a little expensive for what it is.

Are you able to do anything on price for us if we were to order more.

Reply:
Good morning Anne

Thank you for your email. We will always look at pricing if you were to order more than one book at a time.

We also offer an economy version of this book which offers more entries per page which may be of interest:

https://www.securitysafetyproducts.co.uk/security/visitor-books/economy-gdpr-basic-blackedout-visitor-book-1000-concealed-names.php

I think the best thing to do is when you are ready to reorder, please call and speak to either myself or Gwyn and we will make sure you are happy.

Kind regards and thanks for your time.
Hayley

Chris N

Wed 10th Oct 2018

All was very good service excellent
Material was installed without any problems and customer happy with the job

Bob C

Tue 9th Oct 2018


In regard to your email, please see comments below.
1. I needed a solid bit of kit that would effectively protect a waste pipe from damage and a web search came up with your product which seemed ideal.
2. On receipt of product I was impressed with the materials and the robustness of the product.
3. Web site easy to use, quick delivery, quality of product.
4. Nothing to improve.
5. I spoke with a gentleman who was helpful but unfortunately I am unable to provide a name.
I am pleased with my purchase and would recommend your company to anyone looking for similar products.
Best regards

Allison T

Sun 7th Oct 2018

Hi, we are extremely happy with the product as it ticks all the boxes for the purposes that we are going to use it for. The reasons why we chose from yourselves is because of the positive reviews that you have had on previous products. We also believe that your company was the perfect choice. This is because after lots of research with yourself and other companies, your product was the best and cheapest out of the other competitors. We also wanted to choose a brand that we knew was reputable and sold products that were GDPR compliant which was exactly what we were after.

In terms of the product quality, we were very impressed with the finish and style as it looked very professional and to a high standard. In terms of information, the book is exactly what we were looking for and it is GDPR compliant which was the number one criteria for us to nail as a school.

As we are very impressed with this product, we would definitely buy a product and service from yourselves again. 
In terms of service, when we placed the order, it was a very quick turnaround as we got the order within a few days which was very good for us. This meant that we could allow ourselves enough time to become familiar with the book. In our opinion, there wasn’t anything that needs improving as we were very satisfied with the product and would happily use your service again.

Overall I would rate your service 5/5 as the process was efficient and we are very happy with the product. We would definitely recommend yourselves to another business.

Alastair C

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? Previous purchases and a willingness to design something specific for us
2.What did you think of the product? Very good

Service:
3.What did we get right? Everything!
4.What could we improve? Nothing!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? We have spoken to a few but all deserve our thanks.

Finally, out of 5 what would you rate us? 5

Greg S

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? We have used you before
2.What did you think of the product? Very good

Service:
3.What did we get right? No… the order was correct but the pickers only sent one visitor book instead of three. Also the new visitor badges were in two packs, 00001 – 2000 in both. We needed a continuous number form 0001 – 4000. Gwyn is sorting this for us.
4.What could we improve? Apart from above nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn has been very helpful and assisted me in getting the right products ordered. All problems handled well.

Helen R

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? HR Urgent need and good variety of road signs available
2.What did you think of the product? HR Good, no complaints

Service:
3.What did we get right? HR Service excellent, prices competitive, after care excellent, will definitely use again!
4.What could we improve? HR Nothing, my experiences were all good!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? HR Gwyn Ewens and Phil Best! Excellent communication, support and nothing too much trouble

Finally, out of 5 what would you rate us? 5+

Roddy Y

Wed 3rd Oct 2018

Hi Mark, As you predicted signs arrived today. Many thanks for an excellent service.

Marie Hall

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? Very competitive prices
2.What did you think of the product? Excellent

Service:
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? First time of dealing with company and didn’t take any names

Finally, out of 5 what would you rate us? Definite 5

Anon

Tue 2nd Oct 2018

Why?: 1. Have a special needs child, needed some ‘defences’!
Product?: 2. Product fine, a bit confusing that the same product has two different order codes depending on whether you want a switch guard or a thermostat guard.
What was right?: 3. Telephone calls were dealt with very well. Helpful.
What could we improve?: 4. May be worth informing special schools of your products or Occupational Therapists as I only stumbled on them by chance.

Marks out of 5: 5

Rachel W

Tue 2nd Oct 2018

Product:
1.What made you choose to buy these products from SSP? We have bought form you before
2.What did you think of the product? It is excellent for our purposes.

Service:
3.What did we get right? Ease of ordering and speedy delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
We have only ordered online...sorry
Finally, out of 5 what would you rate us? 5

Anneliese B

Mon 1st Oct 2018

Product:
1.What made you choose to buy these products from SSP?
You were the only supplier of a specific product I could find
2.What did you think of the product?
Great

Service:
3.What did we get right?
Great initial online chat assistance. Although he was to get a colleague to contact me concerning a new product you were about to launch; that never happened
4.What could we improve?
As above. Also, when the product arrived, we received the 10 ID wallets, but only 9 clips; so 1 is useless at present.

Finally, out of 5 what would you rate us? 4

Paul M.

Tue 4th Sep 2018

1.What made you choose to buy these products from SSP? I saw one of your products on our reception

2.What did you think of the product? Excellent

3.What did we get right? Amended an existing document to suit my needs

4.What could we improve? -

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Thank you to everyone who helped

Finally, out of 5 what would you rate us? 5

Lee S.

Tue 4th Sep 2018

1.What made you choose to buy these products from SSP? Due to the fast delivery of past orders

2.What did you think of the product? Good

3.What did we get right? Yes service was great

4.What could we improve? N/A

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

Diane C.

Mon 3rd Sep 2018

1.What made you choose to buy these products from SSP? - You had the product I was looking for and were able to let us pay on invoice

2.What did you think of the product? - School doesn't open until tomorrow so we haven't had chance to use it yet - but it looks like it will do the job!

3.What did we get right? - prompt, efficient, friendly & accommodating service

4.What could we improve? - nothing that I can see at present

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - Mark Hughes was very helpful and swift at responding

Finally, out of 5 what would you rate us? - 5

Maclean F.

Mon 3rd Sep 2018

1.What made you choose to buy these products from SSP? We had an order from a customer

2.What did you think of the product? We have had no feedback from the customer

3.What did we get right? Everything

4.What could we improve? Nowhere that we could mention at this time

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The chap I placed the order with was very helpfull

Finally, out of 5 what would you rate us? 5

Billy R.

Sat 1st Sep 2018

We are delighted with our product. SSP's help and guidance was first class. 

Stuart R.

Thu 30th Aug 2018

1.What made you choose to buy these products from SSP? Internet search for type of product suited to our requirements

2.What did you think of the product? We are happy with the products, hence re-order

3.What did we get right? Yes

4.What could we improve? Service was good

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I dealt with provided good information & communication

Finally, out of 5 what would you rate us? 5

Niall J.

Thu 30th Aug 2018

1.What made you choose to buy these products from SSP? It was avaible and reasonably priced

2.What did you think of the product? did what we needed it to

3.What did we get right? The order the delivery everything

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? You Hayley

Finally, out of 5 what would you rate us? 5

Anthony G.

Thu 30th Aug 2018

ALL GOOD 5/5 !

Dave J.

Thu 30th Aug 2018

1.What made you choose to buy these products from SSP? Having searched the internet for good quality signs I came across yours which were perfect for the school as we could have them tailored to our needs.

2.What did you think of the product? Excellent

3.What did we get right? Everything, price, product and very fast delivery.

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yourself for the quick response to emails and Mike McNee for the speed in sending the art work

Finally, out of 5 what would you rate us? 5

Charles B.

Thu 30th Aug 2018

Thank you for the delivery and the all the signs are perfect we will be using you again in the near future 5 out of 5 

Rhod T.

Thu 30th Aug 2018

1.What made you choose to buy these products from SSP? Chance really- just the first website I found! Now I wouldn’t go elsewhere.

2.What did you think of the product? Always good. Just once had to alter my order because the type I wanted wasn’t available in the length I wanted.

3.What did we get right? Good service, flexible, friendly with fast delivery.

4.What could we improve? Not keen on your logo -looks a bit home-made.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Don’t know his name- guy who answers the phone!

Finally, out of 5 what would you rate us? 5 really.

Richard D.

Thu 30th Aug 2018

Thank you for very speedy and efficient order/delivery process for the Clear Stop anti-tamper locking key cover that very well suits our needs to keep ‘wandering fingers’ away from our emergency and night time lighting control within our village hall. The product immediately came to our attention upon a Google search and is more effective that a wire cage. It could be improved if the unit was hinged rather than the slotting arrangement but I guess that would significantly increase the cost – and of course it is shatter proof if the operator forgot that there was no hinge.

4.5 out of 5 well done.

Nicholas D.

Thu 30th Aug 2018

5/5

good service in good time

Ann J.

Tue 21st Aug 2018

1. What made you choose to buy these products from SSP? - suited needs and good price

2. What did you think of the product? - good

3. What did we get right? - all

4. What could we improve? - have no issues

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - chap at the end of phone!

Finally, out of 5 what would you rate us? 5

John H.

Tue 21st Aug 2018

Where possible I like to deal with local companies and companies who are pleasant to deal with. I like being able to just drop in and pick stuff up.

Alan R.

Tue 21st Aug 2018

1.What made you choose to buy these products from SSP? Have previously purchased from SSP.

2.What did you think of the product? Always good quality.

3.What did we get right? The order, quick response and good.

4.What could we improve? From my point of view, nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I always have good response from whoever I deal with via the telephone with SSP.

Finally, out of 5 what would you rate us? 5

Dan M.

Tue 21st Aug 2018

Very happy with your service
I found you on the web
I was very pleased to be able to interact with a real person to finalise design

I would happily use you again/recommend your services

Becky D.

Tue 21st Aug 2018

1.What made you choose to buy these products from SSP? Internet search for free standing parking signs

2.What did you think of the product? EXCELLENT !

3.What did we get right? Everything

4.What could we improve? N/A

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee was extremely helpful and attentive !

Finally, out of 5 what would you rate us? 5

Helen C.

Mon 20th Aug 2018

1.What made you choose to buy these products from SSP?-Competitive price

2.What did you think of the product?- Excellent

3.What did we get right? Product is exactly what we needed for GDPR

4.What could we improve?- Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?- No, I ordered online so did not speak to anyone.

Finally, out of 5 what would you rate us?- 4

Cheryl R.

Mon 20th Aug 2018

Excellent service. Very good website, easy to navigate. I will give SSP 5/5.

Jim M.

Wed 1st Aug 2018

1.What made you choose to buy these products from SSP? Good value

2.What did you think of the product? Good quality (although one was damaged on arrival)

3.What did we get right? Damaged sign replaced with no fuss

4.What could we improve? -

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -

Finally, out of 5 what would you rate us? 4.72 out of 5

Anne L.

Tue 31st Jul 2018

1.What made you choose to buy these products from SSP? It was exactly what we needed and at a good price.

2.What did you think of the product? Very pleased.

3.What did we get right? Easy online ordering and fast delivery.

4.What could we improve? Nothing I can think of.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered online so no direct contact.

Finally, out of 5 what would you rate us? 5

Mark M.

Mon 30th Jul 2018

Found the products following a short search and happy that the products were exactly as described. The order process was easy, and it was good to receive not only the order confirmation and invoice copy but also follow up email with delivery details.

All in all it was an easy process and wouldn’t hesitate in ordering from SSP Direct in the future.

Ian S.

Thu 26th Jul 2018

1.What made you choose to buy these products from SSP? Bought some previously

2.What did you think of the product? good

3.What did we get right? All

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Done online

Finally, out of 5 what would you rate us? 5

Chris T.

Tue 24th Jul 2018

yep everything was ok

Maintenance

Tue 24th Jul 2018

1.What made you choose to buy these products from SSP? price

2.What did you think of the product? good

3.What did we get right? yes

4.What could we improve? no

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - 

Finally, out of 5 what would you rate us? 5+

Kristine T.

Tue 24th Jul 2018

1.What made you choose to buy these products from SSP? They were what we needed within the price range and time scale

2.What did you think of the product? Good product when it was returned as the right product

3.What did we get right? - 

4.What could we improve? The ordering on the website is confusing and difficult

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike Mcnee – good and prompt customer service with a polite respectful attitude

Finally, out of 5 what would you rate us? 4

Bob I.

Tue 24th Jul 2018

1.What made you choose to buy these products from SSP? I needed security screws for a yacht project.

2.What did you think of the product? Very good.

3.What did we get right? Quick delivery and the correct products.

4.What could we improve? Not much

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn't deal with anyone direct as the transaction was completed on the internet.

Greg N.

Tue 24th Jul 2018

1.What made you choose to buy these products from SSP? Product availability

2.What did you think of the product? Suited the needs!

3.What did we get right? Turn around was great, also the fact that the call was answered and dealt with swiftly was good

4.What could we improve? N/A

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All of you

Finally, out of 5 what would you rate us? 5

Heidi B.

Tue 24th Jul 2018

1.What made you choose to buy these products from SSP? – Products seemed to suit our requirements to meet new GDPR regulations

2.What did you think of the product? – Very good and fit for purpose

3.What did we get right? – product as described. Fast delivery. Well packaged. Easy online ordering.

4.What could we improve? - Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Online only

Finally, out of 5 what would you rate us? - 5

Joanne

Tue 24th Jul 2018

Excellent service. Very speedy delivery. On both occasion arrived the next day.  5 stars.

Ian S.

Tue 24th Jul 2018

1.What made you choose to buy these products from SSP? We have bought this item previously for housing defibrillators

2.What did you think of the product? Product is excellent. Hence the additional purchases.

3.What did we get right? Product arrived sooner than anticipated – so that’s a bonus

4.What could we improve? Keep doing what you do right.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Used your website for purchase, so my thanks to them for an easy method of purchase.

Finally, out of 5 what would you rate us? The fact that this is the fourth cabinet I’ve purchase gives you 5/5.

Ian D.

Tue 24th Jul 2018

Thought it was a smart sign and looks very nice in position. Just what I wanted! Delivery was quicker than expected. In terms of improvement it would have been handy if you had supplied 2 black plastic screw caps to hide the fixings. Had to go out and buy a pack.

Gemma H.

Fri 13th Jul 2018

1.What made you choose to buy these products from SSP? I needed a personalised warning sign for my upcoming wedding and found your company through Google. It seems you cater for a niche market as I could't find others that offer this service!

2.What did you think of the product? Great! Professionally made - it will look perfect and will hopefully raise a few laughs.

3.What did we get right? Timing. The product arrived much faster than anticipated.

4.What could we improve? Nothing. Everything was handled professionally.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes: Mike McNee. When I thought about ordering a warning sign that was modified to say "Cat Confusion in progress" I was worried that the seller would think I was odd or refused to make it. Mike knew immediately that it was from the Monty Python sketch and instantly got it. He eased my worries.

Overall the service and product were beyond my expectations and I am very grateful to you guys. In fact I will be coming back to buy at least one more product in future. Thanks!

Rachel W.

Thu 12th Jul 2018

Your product is perfect for us following the new GDPR legislation.The service is brilliant and the prompt delivery is excellent.

Thank you  - keep it up!

Michelle W.

Thu 12th Jul 2018

1.What made you choose to buy these products from SSP? Needed due to GDPR regulations – googled and your product came up within reasonable price range

2.What did you think of the product? Suitable for the purpose it was purchased

3.What did we get right? Prompt delivery

4.What could we improve? n/a

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? n/a on-line order

Finally, out of 5 what would you rate us? 5

Glenys T.

Thu 12th Jul 2018

The product was exactly what we needed so great

Service and ease of ordering was great

Value for money great

Rate 5/5

Thanks will be ordering from you again very shortly.

Mike N.

Thu 12th Jul 2018

1.What made you choose to buy these products from SSP? I could buy in small quantities other sites that I looked at only sold in larger pack sizes.

2.What did you think of the product? The product was good, perhaps not as secure as a wave nut that I was looking for but they are expensive and these should make it difficult for the casual thief.

3.What did we get right? good web site, very clear to a first time buyer like me who would have forgotten about the special tool required to fit/remove the nuts. Quick dispatch.

4.What could we improve? I never did get an automated paid invoice email, maybe a bug in the system that needs sorting (no it's not in my spam folder).

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn't deal with anyone.

Finally, out of 5 what would you rate us? 4 because of the lack of a paid invoice.

I will be happy to shop with you again when the need arises.

SSP Direct: Thank you for your feedback. You invoice should have been generated automatically, apologies. We have forwarded you a copy now.

Liz P.

Thu 12th Jul 2018

We needed to find the visitors books to be GDPR regulated, my colleague found you and their needs were met and the service was quick

Stephen J.

Thu 12th Jul 2018

No problems with the service at all it was quick and easy to order product.

Paul B.

Thu 12th Jul 2018

1.What made you choose to buy these products from SSP? Repeat Order

2.What did you think of the product? Good

3.What did we get right? Everything

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Finally, out of 5 what would you rate us? 5

Azizur R.

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP?- userfriendly and detailed site

2.What did you think of the product? Good, will buy again

3.What did we get right?-yes

4.What could we improve?-product price

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Did not contacted your team

Finally, out of 5 what would you rate us? 4.5

Stephen

Wed 11th Jul 2018

After browsing through several similar websites I found your prices competitive and your website easy to navigate and purchase from.

Delivery was very prompt.

Didn`t deal with anyone in person however found the online experience excellent and will use again if the need arises. 5/5

Josh W.

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP? I was recommended through a client.

2.What did you think of the product? Brilliant quality

3.What did we get right? Good delivery arrived when you said it would.

4.What could we improve? Nothing in my own experience.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Unfortunately not I ordered online.

Finally, out of 5 what would you rate us? 5 in my experience

Kevin F.

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP? Price and product

2.What did you think of the product? Good

3.What did we get right? Every thing

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 5

Donna W.

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP? – We had bought the same products previously and they were exactly what we required

2.What did you think of the product? – Exactly what we needed, good quality

3.What did we get right? Peter was extremely helpful in finding our previous order for the same product from a year ago

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I only dealt with Peter, but he was helpful, polite and efficient

Finally, out of 5 what would you rate us? 5

Matthew L.

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP? GOOGLE Search.

2.What did you think of the product? As described/expected.

3.What did we get right? Shipped on time, arrived in good condition and really refreshing to get a proper invoice emailed over for our accounts department despite a web/credit card purchase.

4.What could we improve? Nothing of note.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not applicable - which is a good thing in this instance.

Finally, out of 5 what would you rate us? No reason to mark down from 5.

Jim L.

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP? We’ve purchased something similar from you before

2.What did you think of the product? Perfect for the application

3.What did we get right? Easy to order, quick delivery

4.What could we improve? I don’t really have enough experience to comment.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All done over the internet

Finally, out of 5 what would you rate us? 5 – had no problem what so ever

Jacqui

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP? I found SSP on an internet search and the price looked competitive.

2.What did you think of the product? The product was great, exactly as expected.

3.What did we get right? I emailed a couple of times asking for advice and the response was quick and really helpful. I’ve never had the need for a road sign before so wasn’t really sure what I needed to order.

4.What could we improve? Can’t think of anything to improve.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee was the guy who helped via email, he was great, patiently answered my questions and forwarded on the proof email that went astray.

Finally, out of 5 what would you rate us? 5/5 great service, thank you.

Mike J.

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP? They were the only Item I could find on the internet suitable for our need

2.What did you think of the product? Seem to be fine - time will tell how well they stand up to village hall users.

3.What did we get right? Delivery speed

4.What could we improve? Nothing comes to mind

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Finally, out of 5 what would you rate us? 4.5

Jonathan W.

Tue 10th Jul 2018

Seen Online

This product was well advertised.

Slightly pricey.

Melanie B.

Wed 4th Jul 2018

1.What made you choose to buy these products from SSP? - Recommendation from a colleague

2.What did you think of the product? - Very good quality and value

3.What did we get right? - delivered on time - product exactly as described

4.What could we improve? - can't think of anything at present

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - just ordered via website, so no contact with one individual - but all very efficient

Finally, out of 5 what would you rate us? 4

Tony

Wed 4th Jul 2018

We have previously purchase from you and your service was excellent

The product is very good and as we purchased on line which was easy and convenient

So well done 5 out of 5

Jane B.

Wed 4th Jul 2018

1.What made you choose to buy these products from SSP? On recommendation.

2.What did you think of the product? Very good

3.What did we get right? Everything

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry did not get names

Finally, out of 5 what would you rate us? 5/5

Judith W.

Wed 4th Jul 2018

Ordered on line excellent service.

Luke M.

Wed 4th Jul 2018

It was through an internet search that I found your company, in needing to buy a reflective post marker. Seeing photos on your website of the product in situation and having accurate measurements in millimetres was what made me decide to buy through SSP. The post marker wasn’t the cheapest available, but seemed the best choice and I’m pleased with the quality, thickness and rigidity of the metal sign. Also, the online purchasing process using a credit card was straight forward and it was really helpful having a sales invoice preferred for accounting purposes – this isn’t always the case from suppliers that I don’t hold accounts with, I often have to request this post sales from a customer services team.

David C.

Wed 4th Jul 2018

1.What made you choose to buy these products from SSP? Internet search for a specific piece of door security hardware. You had exactly what we needed at a decent price.

2.What did you think of the product? Seems fine, only been installed for a week. Time will tell.

3.What did we get right? Good comms, prompt delivery.

4.What could we improve? Only one postal option at an expensive price for a small item. But, being able to come and pick up and pay in person was v helpful.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think i dealt with you Hayley in trying to arrange picking up the item and you were really helpful.

Finally, out of 5 what would you rate us? 4 (1 off for the lack of postal options).

Amy S.

Wed 4th Jul 2018

Bought online so didn’t speak to anyone personally. Website was recommended by one of our other offices. Delivery was quick. Product was good, would use again.

Jonathan H.

Wed 4th Jul 2018

1.What made you choose to buy these products from SSP?
I used Google to search for security screws and your company was near the top of the search

2.What did you think of the product?
Perfect and as advertised. Good quality too.

3.What did we get right?
Swift delivery / easy to work out the sizes I needed (as well as the right screw head)

4.What could we improve?
Nothing to improve

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
All done online so I didn’t speak to anyone.

Finally, out of 5 what would you rate us?
5

Carol W.

Tue 3rd Jul 2018

One of my colleagues found you on the internet.  You had just what we were looking for at a good price.  Delivery was spot on.

George G.

Tue 3rd Jul 2018

I purchased two bus stop signs which are of excellent quality.

I researched the product online and purchased with confidence due to the general look of the site and the products available. The transaction was smooth and communication was excellent. Will be purchasing more in the near future.

David I.

Tue 3rd Jul 2018

We were very pleased with the product which was exactly as described on the web site.   The proof reading facility was a prudent step and the delivery time was excellent. All in all great service.

Alastair M.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP? Found SSP on line. Had good range of products.

2.What did you think of the product? Always good quality product.

3.What did we get right? Always happy to help and really quick responses to questions/quote requests.

4.What could we improve? Have not found anything yet!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I deal with at SSP is really helpful

Finally, out of 5 what would you rate us? I would rate SSP as a 5

Sharon G.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP? Parking sign

2.What did you think of the product? Excellent

3.What did we get right? You were able to alter the sign to my exact specification

4.What could we improve? I wasn’t sure if you could do this so perhaps making this clear on your website

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I did ring back a couple of times and spoke to a lady can’t remember her name but she was really helpful.

Finally, out of 5 what would you rate us? 5

Carole S.

Tue 19th Jun 2018

I was looking for small numbered tags to affix to our fire doors in order to identify them for inspection and audit purposes.

I found your website and immediately found what I was looking for.

I spoke to two members of your staff, sorry I did not get their names, but both staff were polite, professional and gave clear advice.

The product arrived within two days of ordering, very impressive in today's world of chasing for orders.

I will definitely order from SSP again.

Caroline L.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP? GDPR !!

2.What did you think of the product? Great and easy to use

3.What did we get right? Everything! Great speedy service

4.What could we improve? All Ok!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No sorry just emails! But all great quick return emails

Finally, out of 5 what would you rate us? 5 out of 5

Hilary P.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP?  You had the right products & were able to deliver them to us really quickly (next day)

2.What did you think of the product? The products are as described & do what we need them to.

3.What did we get right? You went out of your way to give us next day delivery & replied to our initial queries promptly, efficiently  & in a friendly manner.

4.What could we improve? No.  We will purchase from you again.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee dealt with our order & went out of his way to provide all of the items we were after in the tight timescale that we asked for.  Thank you.

Finally, out of 5 what would you rate us? 5

Caroline T.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP – it was what we where looking for in connection with the new GDPR Regulations.

2.What did you think of the product – it is thank you.

3.What did we get right – the service was 1st class from ordering to receiving the book.

4.What could we improve – nothing.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting – no all done on line.

Finally, out of 5 what would you rate us – 5.

Jane B.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP? We were recommended by another school.

2.What did you think of the product? Product is just what we needed for GDPR.

3.What did we get right? Delivery was fine

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry don’t know your staff yet.

Finally, out of 5 what would you rate us? 4

Hayley K.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP? A recommendation from other school and price

2.What did you think of the product? It does the job, a bit confusing for people to fill out, we have to explain what to do.

3.What did we get right? quick delivery

4.What could we improve? nothing

Jason C.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP? I chose your company after a google search

2.What did you think of the product? The product was as expected and described.

3.What did we get right? Delivery was very quick had the sign within 24 hours of ordering.

Sarah S.

Mon 18th Jun 2018

1.What made you choose to buy these products from SSP? - A google search showed that your product was the only suitable product available

2.What did you think of the product? - It does what we need it to, although it does take a bit of getting used to for our patients

3.What did we get right? - Arrived on time and well packaged

4.What could we improve? - The cost of delivery was a little higher than we would have liked

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - We ordered online, so didn't speak to anyone

Finally, out of 5 what would you rate us? - 4, due to cost of delivery

Andrew E.

Mon 18th Jun 2018

1.What made you choose to buy these products from SSP? Web search returned you and your website looked reputable. Then I called for advice and the guy who answered was professional & helpful.

2.What did you think of the product? Just what I needed for the job

3.What did we get right? Customer Service on phone, proofing service and flexibility, delivery time

4.What could we improve? Err, pleased to say I’m struggling for an answer there!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I’d say the guy who took my phone booking, Mike McNee

Rich B.

Thu 14th Jun 2018

1. What made you choose to buy these products from SSP? New project – found you on the net. Using components that I’ve never sourced before.

2. What did you think of the product? Fit for purpose

3. What did we get right? Good service from start to finish

4. What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn was top notch!

Finally, out of 5 what would you rate us? 5/5

Nathan T.

Mon 11th Jun 2018

1.What made you choose to buy these products from SSP? - Recommendation

2.What did you think of the product? - Great

3.What did we get right? Service and delivery

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone!

Finally, out of 5 what would you rate us? - 5!

Charlotte B.

Fri 8th Jun 2018

1.What made you choose to buy these products from SSP? Very easy to use website with the prices clearly on display. No ‘call us for a quote’ nonsense.

2.What did you think of the product? Good quality products.

3.What did we get right? Customer service is excellent, Gwyn was extremely helpful and replied to emails really quickly.

4.What could we improve? -

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Special mention to Gwyn!

Finally, out of 5 what would you rate us? 5/5

Susan C.

Thu 7th Jun 2018

1.What made you choose to buy these products from SSP? Purchased previously from your other items

2.What did you think of the product? Met our requirements/ as expected/ reflected online description

3.What did we get right? Acknowledgements/ despatch advice/ delivery/communications excellent

4.What could we improve? No service excellent

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 5

Chris K.

Thu 7th Jun 2018

1.What made you choose to buy these products from SSP? SSP seemed like a very reputable company with a well laid out website

2.What did you think of the product? The product is good, looks very robust

3.What did we get right? You put the guides on for free as I had forgot to add to the order, this is excellent customer service

4.What could we improve? Nothing from my experience

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee

Finally, out of 5 what would you rate us? Definitely a 5 out of 5 from me

Maria

Wed 6th Jun 2018

Product:

I saw the new style signing in book at a school I visited and liked it.  I asked where they bought it and they gave me your details.

Service:

I phoned to enquire and the man that I spoke to was very helpful but I didn’t get his name.

Definitely 5 out of 5.  Thank you!

Stephen D.

Wed 6th Jun 2018

5/5

Sally L.

Wed 6th Jun 2018

1.What made you choose to buy these products from SSP? They were a good price

2.What did you think of the product? Very good

3.What did we get right? The arrival period

4.What could we improve? Well when I place a PO I also have to ring and make sure you have received it

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Finally, out of 5 what would you rate us? 5

Tom H.

Wed 6th Jun 2018

1.What made you choose to buy these products from SSP? just googling---we needed bollards for our private Estate ---but wanted something that looked better than "cones".

2.What did you think of the product? They are OK-----will see how they stand up to windy weather but they look ok

3.What did we get right? Very helpful and communicative with planning/art work etc etc

4.What could we improve? Just a suggestion but as mentioned all was good. Perhaps a quick call when artwork is finally agreed? Just to talk things through

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I dealt with via email was v helpful

Finally, out of 5 what would you rate us? 4

Sara S.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? GDPR came into force, plus like the fact your data is protected.

2.What did you think of the product? Excellent product

3.What did we get right? It would have been right with the delivery date but was delivered to a different address

4.What could we improve? Make sure the items are delivered to the correct address

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Tom

Finally, out of 5 what would you rate us? 4

Vlad O.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? online offer

2.What did you think of the product? would have been happy with the purchase if the plastic chain was 10m long (as stated in the offer) and not 6m as it happened

3.What did we get right? fast delivery

4.What could we improve? chain length

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? none particular

Finally, out of 5 what would you rate us? Rating: 3 out of 5 stars (had to go to B&Q and buy another plastic chain)

SSP Reply: Thank you for taking the time to give us feedback.
I am sorry to hear that your chain was shorter than it should have been. If you had contacted us we would have put it right immediately. We’re not perfect and we do make mistakes, but we certainly would have put it right for you. If you come back to us for anything else in the future, please ask to speak to me and I will make sure you are looked after.

Sue D.

Tue 5th Jun 2018

I choose SSP after looking at various recommended options on a google search.  It seemed to have everything we needed. 

It was very easy to buy online the system was easy to use and the product arrived the next day as expected.  I would definitely reorder this product and would give SSP 5 out of 5 for customer service and providing a product which does exactly as it is described.

Cliff W.

Tue 5th Jun 2018

We purchased two signs and a post following your Company being recommended by a local Structural Engineer

Ordering was very simple and straightforward, there was a small misunderstanding about the number of brackets required, (probably our fault)  but this was quickly resolved

Mike McNee was extremely helpful throughout

Five out Five !! We just wish other Companies were so easy to deal with !!

Theresa B.

Tue 5th Jun 2018

Service and product was excellent and delivery was very prompt.

Andy T.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? The product was what we needed

2.What did you think of the product? The product is well made and to spec

3.What did we get right? Everything

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No one in particular

Finally, out of 5 what would you rate us? 5 out of 5 service

Sam H.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? GDPR web search 

2.What did you think of the product? Great

3.What did we get right? Yes, very fast. I called for advice which was given and appreciated.

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not sure of the ladies name I spoke to on the phone but very helpful

Finally, out of 5 what would you rate us? 5

Becci B.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? – looking for a GDPR compliant visitor book

2.What did you think of the product? Excellent, but maybe a little over priced

3.What did we get right? – quick service, quick delivery

4.What could we improve? - price

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – ordered over the internet

Finally, out of 5 what would you rate us? 4/5

Karen R.

Tue 5th Jun 2018

Always impressed with SSP......

Maurice H.

Mon 4th Jun 2018

Excellent product and service. Thoroughly satisfied.

Stephen M.

Mon 4th Jun 2018

1.What made you choose to buy these products from SSP? Sourced online

2.What did you think of the product? Product suitable for the task required

3.What did we get right? Price and efficient delivery

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes – very helpful

Finally, out of 5 what would you rate us? 5

Diana

Mon 4th Jun 2018

I found on the Internet - good website

You were very helpful when I phoned - I have purchased twice and would do so again.

I am very happy with the signs.

5 out of 5

Lisa S.

Mon 4th Jun 2018

1.What made you choose to buy these products from SSP? – seemed to suit our needs the most

2.What did you think of the product? – no concerns

3.What did we get right? No issues ordered through the internet and delivered as required

4.What could we improve? No issues

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No direct contact

Finally, out of 5 what would you rate us? 5

James F.

Mon 4th Jun 2018

We chose SSP as you had what we were looking for at a good price.  The product was exactly what we were after.  We were completely happy with everything.

Andrew S.

Tue 22nd May 2018

1.What made you choose to buy these products from SSP? Internet search

2.What did you think of the product? Very good

3.What did we get right? Yes they are very useful

4.What could we improve? Not really they do the job

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The transaction went very smooth there was no one in particular

Finally, out of 5 what would you rate us? 4

Tony

Mon 21st May 2018

1.What made you choose to buy these products from SSP? Looked on the web and you have a big choice.

2.What did you think of the product? Very good.

3.What did we get right? -

4.What could we improve? Excellent

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -

Finally, out of 5 what would you rate us? 5 well done.

Marcus M.

Sun 20th May 2018

1.What made you choose to buy these products from SSP? I  needed some security bolts and nuts for fixing new railings that would allow me remove the railings in the future if I needed it so shear hed nuts would not be useful. The kinmar and tuffnut offered that option.

2.What did you think of the product? Not used them yet but they look like they will do the job.

3.What did we get right? I had to change my order and your sales team were very helpful.

4.What could we improve? Nothing obvious

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Did not catch any names.

Finally, out of 5 what would you rate us? 5

Kinga F.

Fri 18th May 2018

1.What made you choose to buy these products from SSP? We couldn’t buy it from anyone else, apparently suppliers weren’t prepared with GDPR products on the market.

2.What did you think of the product? It’s brilliant.

3.What did we get right? Everything, fast delivery, safe packaging.

4.What could we improve? The website is not very user friendly.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? We ordered it online. N/A

Finally, out of 5 what would you rate us? 5

School A.

Fri 18th May 2018

Order was great thanks, we ordered from you as you had the exact GDPR compliant product that we needed.

Quick delivery 5/5 overall.

Tez B.

Fri 18th May 2018

I purchased some personalised warning signs and am very happy with them. The service was sharp, the value is good and I am very happy with the product.

Alison B.

Wed 9th May 2018

Hi, we needed a cover for the heating control in a holiday cottage so looked on the internet. We found your product and bought it, though we did have a ‘chat’ on line about the product. Your service was excellent and the product was exactly what we wanted. I did not get the invoice so requested one which was e mailed immediately.

Liz M.

Wed 9th May 2018

I have now received my order - it was accepted by our builder as I wasnt here.

Product - I was advised by our Fire Risk Assessor that the hydrant signs had faded and needed to be replaced. The signs are as I expected and are fit for purpose.

Service - the service was very good - I received a phone call and an email requesting additional information and the young man I spoke to as very helpful.

I would order from you again and rate the service as 5.

Kim

Wed 9th May 2018

We have purchased three Data Protected Visitor Books, all were as described on your website.  Very impressed with how products were packaged and items were received next day.  Top marks :)

Fiona H.

Wed 9th May 2018

1.What made you choose to buy these products from SSP? – found your company after searching on-line

2.What did you think of the product? – great product, just what we needed

3.What did we get right? – great service, speedy delivery, great item

4.What could we improve? – nothing!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – carried out all our business with you via your website. No problems.

Finally, out of 5 what would you rate us? - 5

Jan. H

Wed 9th May 2018

1.What made you choose to buy these products from SSP? You had other GDPR compliant products

2.What did you think of the product? Very happy

3.What did we get right? You listened and made something to meet my requirements

4.What could we improve? Nothing in this case

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn – very helpful and proactive

Finally, out of 5 what would you rate us? 5 

Antonia B.

Wed 9th May 2018

1.What made you choose to buy these products from SSP – we always buy our thermostat covers from you

2.What did you think of the product – good product or we would not keep coming back to you

3.What did we get right – always get it right

4.What could we improve – pass, just a pleasure doing business with you

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting – everyone we have dealt with has been very prompt and professional

Jayne F.

Wed 9th May 2018

1.What made you choose to buy these products from SSP?  You have always delivered a good product

2.What did you think of the product? Great – meets our business needs

3.What did we get right?  Everything – even to the dispatcher calling to check whether we needed lanyards

4.What could we improve?  Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? This time round your dispatcher

Finally, out of 5 what would you rate us? 5

Joanna B.E.

Wed 9th May 2018

1.What made you choose to buy these products from SSP? Easy to understand website with some good visual examples

2.What did you think of the product? Excellent

3.What did we get right? Everything

4.What could we improve? difficult to say

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee looked after me brilliantly

Finally, out of 5 what would you rate us? 5

Suzie L.

Tue 8th May 2018

It was high up on Google
Price was reasonable
Service great

Ed E.

Tue 8th May 2018

1.What made you choose to buy these products from SSP? availability and a good web page

2.What did you think of the product? did what it said on the tin

3.What did we get right? Everything

4.What could we improve? give the goods away

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? coo its nice to have time for team meeting

Sue

Tue 8th May 2018

1.What made you choose to buy these products from SSP? WE HAVE BOUGHT FROM YOU BEFORE

2.What did you think of the product? VERY GOOD

3.What did we get right? THEY ARE THE CORRECT ITEMS FOR SECURING OUR ENAMEL SIGNS

4.What could we improve? NOTHING

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? NOT REALLY AS IT WAS DONE ON THE INTERNET

Finally, out of 5 what would you rate us? 5

Deb W.

Tue 8th May 2018

5. Michael.  Excellent customer service

Andy D.

Tue 8th May 2018

1.What made you choose to buy these products from SSP?We have used SSP a few times now and we like the products you sell

2.What did you think of the product?It was perfect for what we need for our Event

3.What did we get right?The order was spot on,the sales team produced the exact sign we wanted in great time.

4.What could we improve?Just some advance notice the order was on its way,we didn’t have anyone available to tip the wagon when it arrived.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?Mike Mc Nee was a great help offering advice on how I could improve my signage and even manage a last minute change requirement

 Finally, out of 5 what would you rate us? 4

 

Jennifer K.

Wed 2nd May 2018

I wanted to give you a little further feedback on your products – since receiving the parking bollards/ signs last week we have had numerous positive comments from visitors to the College.  Today I had the comment that this was the best reserved parking sign solution the visitors had ever come across and they visit lots of educational institutions!  I just wanted you to know – we are so happy with the products and would come to you again if we need similar items in future. 

Jennifer K.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP?  Your website offered us just the kind of product we were looking for

2.What did you think of the product? Very professional and looks durable, just what we need

3.What did we get right?  Prompt delivery/ products arrived in perfect condition – packed well.  Appreciated that we could order by producing a purchase order number and requesting an invoice (we are an educational institution)

4.What could we improve?  Can’t think of anything

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  n/a
 
Finally, out of 5 what would you rate us?  As a 5.

Julie W.

Thu 26th Apr 2018

Very happy with the service – good advice provided. For the time being the product fixes the issue with the protruding corners on the mezzanine stairs.

Alyson N.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP? You had just what we needed

2.What did you think of the product? Very good

3.What did we get right? ALL

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
 
Finally, out of 5 what would you rate us? 5

Justin H.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP?
Found you online through a search engine, had a good range.

2.What did you think of the product?
Good, difficult to know what the actual finish would be like before purchasing. The finish was somewhere between a silver and a nickel which was ok for this application. Might be good to have a finish description

3.What did we get right?
Liked the way the relevant head to secure it with

4.What could we improve?
Description of finish

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Afraid not I did it all myself
 
Finally, out of 5 what would you rate us?
4 but would def shop again. It’s not something that I need often though

Pat C.

Thu 26th Apr 2018

I originally searched on the internet for a supplier of a Visitor signing in book and came across your website.  It was very easy to see what you were buying.
 
We purchased the book and sign in sheets a couple of years ago and need to order replacement sheets from time to time.
 
Unfortunately the last order I placed the delivery was made to our other office up in Cumbria even though the Invoice clearly stated our delivery address as our
Warrington office.  Luckily our IT Manager was visiting the Cumbria office and so was able to bring them back with him.
 
Overall I am very pleased with the service you offer.

 

SSP Reply: Thank you so much for your feedback and for returning to us again. I am pleased to hear you are happy with the service. I believe that the mistake with the delivery was down to human error, I offer my sincere apologies for that. I’m glad it was resolved, of course if we had known we would have rectified this for you. Next time you reorder please ask to speak to Gwyn or myself and we will see how we can make it up to you.

Stephen N.

Thu 26th Apr 2018

I chose these products after a online search. 

The perspex lockable covers were quality. Thank you for a great service ***** stars.

Michelle W.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP? – Plenty of different types available on the website

2.What did you think of the product? – All Ok

3.What did we get right? – Website order processing works well, had to email about delivery and response was quick and everyone was very helpful and friendly.

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley
 
Finally, out of 5 what would you rate us? 5

Roisin T.

Thu 26th Apr 2018

Thank you for prompt service, goods arrived this morning. Very much appreciated. 

NJV.

Wed 25th Apr 2018

Found you via Google, competitive prices.

 

Great service, no complaints.

Catherine H.

Wed 25th Apr 2018

I was looking for a particular sign that could be customised for a birthday present. 

I telephoned SSP to enquire and order, I spoke to Hayley who was friendly and professional. 

The quality of the sign is excellent and arrived safely within two days.

I would highly recommend SSP Direct.

John M.

Sat 21st Apr 2018

Service brilliant, goods brilliant rating 20 out of 10 placed order at 4pm it arrived next day. I have used you twice, both times excellent service.

Steve W.

Wed 18th Apr 2018

I was very pleased with the product. Placing the order was straight forward and delivery was great.

I will definitely purchase from you again.

Andy B.

Wed 18th Apr 2018

1.What made you choose to buy these products from SSP? - came up on a Google search

2.What did you think of the product? - just as described

3.What did we get right? everything

4.What could we improve? I'm sure there's something but I haven't found it - yet!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone for a Team effort

Finally, out of 5 what would you rate us? 5

Martin M.

Wed 18th Apr 2018

1.What made you choose to buy these products from SSP? Appeared most suitable from internet search

2.What did you think of the product? First purchase followed by a second one

3.What did we get right? Overall very easy to deal with you

4.What could we improve? Minor gripe that first sign had been packed too early so very slight lines on face caused by cardboard but not sufficient to complain

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Spoke to several, all easy to deal with Mike did all the hard work

Finally, out of 5 what would you rate us? Overall a 4.5 with drop downs for slight slowness on first response to query and sign as above. But would be happy to recommend

Alan S.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP? Internet search

2.What did you think of the product?  Ideal

3.What did we get right?  Efficient ordering system and efficient prompt delivery

4.What could we improve?   Very little – always keen for lower process but did seem competitive

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  No – did not speak to anyone at a meeting

Finally, out of 5 what would you rate us?  5

Dave K.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP? Looked ideal for duty on internet search.

2.What did you think of the product? Excellent our for duty  
 
3.What did we get right? Everything

4.What could we improve?  Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike

Rae M.

Tue 17th Apr 2018

As a returning customer I chose SSP because of the excellent quality of the products I had previously received as well as the very reasonable price and timeous delivery. Many thanks- 5/5

Ruth

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP?  Only place I found what I needed

2.What did you think of the product? Excellent

3.What did we get right? Yes

4.What could we improve? Nothing for this order.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  The man on the phone was very helpful but I can’t remember his name  - sorry.

Finally, out of 5 what would you rate us? 5

Stepan K.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP?  Availability of specialist products.

2.What did you think of the product?  Very good.

3.What did we get right? Prompt delivery.

4.What could we improve?  No real issues to report.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?   Mark Hughes was most helpful.

Finally, out of 5 what would you rate us?   4

Tony S.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP?
SSP came up in Google search, favourable reviews and what I needed was available for delivery in short timeframe.

2.What did you think of the product?
Good quality.
 
3.What did we get right?
Availability and promptly delivered, reasonable price and good quality.

4.What could we improve?
Range of signs extended to cover more domestic road signs, had to order the sign from Amazon.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
 
Finally, out of 5 what would you rate us? 4 since I do not have more experience with SSP to be confident to say 5.

Elizabeth W.

Fri 13th Apr 2018

What brilliant service. Sign has arrived. Perfect. Will have some fun with this at our club!

Louise Morgan

Thu 12th Apr 2018

My Director had wanted a confidential signing in book, when I googled, you were one of a few UK companies that was listed.

The product is great,  much better than the Durable book (we tried these and it was always getting filled in wrong)

The service was great, the lady that took my order could not have been more helpful. Delivery was as promised so on my experience, no improvements to be made

Karen Robinson

Thu 12th Apr 2018

1.What made you choose to buy these products from SSP? From Internet search

2.What did you think of the product? Matched requirement

3.What did we get right? Availability

4.What could we improve? All fine, no improevement required from my recent experience

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Finally, out of 5 what would you rate us?  5

Alan O'Neill

Wed 11th Apr 2018

Hi Mike


Just received the signs, what a great fast service


Many thanks from the CHPV team

Gedeon Miller

Wed 11th Apr 2018

Product was just what we were after.

Delivery was prompt.

I just found you on google and it was the best result for what we were looking for.

5/5

Andy Burr

Wed 11th Apr 2018

In response, we found your company via google and found it simple to order, however, I didn’t receive an acknowledgement of our order or payment and when I went back to your web site I could find o record of our order.

I was pleasantly surprised to receive the delivery today but there was no invoice or receipt enclosed – I assume this will follow?

So to summarise – some improvement in communications would be good. Otherwise first class service

SSP Direct: Thank you for taking the time to reply. Apologies that you did not receive your invoice, I have resent your most recent one. This is usually automated, but perhaps there was a blip, or its stuck in your junk file?

 

Ian

Wed 11th Apr 2018

Excellent service, we give you 5.

Rae McPhee

Thu 5th Apr 2018

I chose this product because it fitted our needs exactly and the product when it arrived did not disappoint. The appearance was excellent and looked more expensive than the price paid. Delivery was quick as promised and the person I spoke to on live chat was very helpful. Unfortunately I can't be sure of his name - I think it might have been Jon. I don't know that I would have need for an app but would certainly recommend the company to others.

James Nelson

Tue 3rd Apr 2018

What made you choose to buy these products from SSP?
Found you through google search. The descriptions, knowledge base and detailed information to help finding the right type of security screws and tool was really helpful. I’m not sure how I would have found the right thing otherwise.

What did you think of the product?
Seemed like good quality.
 
What did we get right?
Again the detailed information was super helpful to get the right product. Most sites are really light on details, which is useless for someone like me who has limited knowledge and no-one to ask. Delivery was quick.

What could we improve?
Nothing specific comes to mind.

Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I didn’t deal with a specific person.
 

Would an SSP App be useful to you?
I don’t think so.
 
Finally, out of 5 what would you rate us?
5

Jim England

Tue 3rd Apr 2018

We googled the product “ reflective post markers” or something to that effect and you guys came up high on the search. Product was dispatched in good time. We would use you again.

Steve Wood

Tue 3rd Apr 2018

Yes, your service was excellent, 5 stars.

Alexander McClintock

Tue 3rd Apr 2018

I bought because you had the product in stock at a price I could afford.

The product does its job.

Telephone help was very good.

Information on web site was incomplete (hence the need to phone).

I can’t remember the name of the lady I spoke to, but she knew the products, what could be done and made exceptional arrangements for me without fuss.

I have no need for an SSP app.

4/5

Richard Levy

Wed 28th Mar 2018

Outstanding customer service – thanks to all the SSP team.

Steve Wrigley

Thu 22nd Mar 2018

You had the right product at the right price! Ordering was easy and delivery very quick.

Rob

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? - found you on google

2.What did you think of the product? - excellent

3.What did we get right? - pricing and quick delivery

4.What could we improve? - lower shipping prices for smaller quantities

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - I spoke to a guy on phone - Mark maybe??  Excellent service.

Development:
If we were to develop an SSP App for mobile use, would you use this? - not really, website works
fine for me

Finally, out of 5 what would you rate us? - 5+

Thank you again for choosing to buy from SSP. - my pleasure

Rattan Khetani

Wed 21st Mar 2018

5/5

Daniel Jagger

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? Easy to find on google and pricing was competitive.

2.What did you think of the product? Good quality and easy to install.

3.What did we get right? Fast delivery.

4.What could we improve? You have a video on YouTube that suggests that your products come with a sticking strip to hold items in place, the product I ordered didn’t, you could make that clearer.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, all internet based.

Nikki Ford

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? - website

2.What did you think of the product? - good

3.What did we get right?- good product – quick delivery after approval

4.What could we improve?- pleased with service all in all – could have been a little quicker to reply on initial contact.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?-pleasant dealings with all who I was in contact with either by e-mail or a telephone conversation – would definitely recommend SSP and would use again?

Development:
If we were to develop an SSP App for mobile use, would you use this? More than likely

Finally, out of 5 what would you rate us? 4 – as I am still waiting on a price for the canopy height sign – although I have only chased this once?

SSP Reply: Thanks for your feedback Nikki. I’m pleased to hear that you are happy with the service on the whole. Looking back your quote was sent and we were awaiting a reply from yourself. Please let me know if we can be of any further assistance.

Brian

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? Security upgrade, great choice of fasteners/fixings.

2.What did you think of the product? Very robust, quality screws.
 
3.What did we get right? Website easy to navigate, easy to order.

4.What could we improve? Delivery not as described, as wasn’t next day as paid for. Couriers website tracking very poor.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Someone in sales did try chasing courier but encountered difficulties in making contact/on hold for some time; upon trying again was able to to provide revised delivery details.
 
Development:
If we were to develop an SSP App for mobile use, would you use this? Yes.
 
Finally, out of 5 what would you rate us? 4.

Scott Powers

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP?

Easy layout of your website and competitive price

2.What did you think of the product?

Very good quality, worked really well.

3.What did we get right?

Everything was good.

4.What could we improve?

Nothing that I can see.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Ordered online

Roger Brown

Wed 21st Mar 2018

 Excellent service, fast delivery, easy online ordering. Ordered before with no issue, 5 out of 5.

Bob Smith

Mon 19th Mar 2018

1.What made you choose to buy these products from SSP? It fitted in the fairly confined space available.

2.What did you think of the product? It does the job very well.

 

3.What did we get right? The item was delivered promptly.

4.What could we improve? From this single transaction – nothing.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All my dealings were online.

Finally, out of 5 what would you rate us? 5

Mark Turner

Wed 14th Mar 2018

Good Value, great service. Improve your online as it would not reset our password

Parul Sood

Tue 13th Mar 2018

1.What made you choose to buy these products from SSP? Looked online, seemed reasonable price

2.What did you think of the product? What we need

 

3.What did we get right? Quick delivery/response

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered online so N/A

Finally, out of 5 what would you rate us? 5

Martin Payne

Wed 7th Mar 2018

Product:
1.What made you choose to buy these products from SSP? Already using the visitor passes just ordered a refill
2.What did you think of the product? Very good will continue to use

Service:
3.What did we get right? Everything, honest about delivery timescale
4.What could we improve? Nothing got what I expected
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I wanted next day but was told honestly it could be two days and it was

Finally, out of 5 what would you rate us? 5

Stephen Belton

Wed 7th Mar 2018

In response to your email I would  like to confirm that I was very happy with my purchase.

Your web site was easy to navigate and so I was able to semi design my bespoke sign. I found your prices very competitive which was a relief because I was spending my own money to place my signs in a public right of way through woodland.

I chose your company because of the option to produce a sign to my own needs.

A similar sign with the smaller size of H 15cm x 10cm W would have been a good option for me but without contacting you and discussing this I opted for the available online smallest size.

I would definitely recommend your company.

Dave Beveridge

Wed 7th Mar 2018

10 out of 10 for service.  Very impressed.

Jeremy Richardson

Mon 26th Feb 2018

 I found your company through an internet search, the product proved to be of good quality at a reasonable price and customer service was excellent.

5 out of 5 no problem.

Matt Lloyd

Mon 26th Feb 2018

I needed some galvanised sign post kits in time for a contractor on site, and delivery was 1-2 working days as promised.  Product was complete and good quality.  I rang customer services in advance because of a narrow lane access, and the person I spoke to was very helpful, putting a note on the order to ensure the appropriate vehicle was used.  Delivery company (Tuffnells) were friendly and efficient.  Overall I was impressed by the reliability of the service. 5/5.

Roy Hayward

Fri 23rd Feb 2018

Mark Hughes was very helpful.

You supplied the correct product for our requirements,

I give you 5 out of 5.

Thank you.

Elaine Bradbury

Fri 23rd Feb 2018

Item ordered was needed asap. You had stock available and prompt delivery.

Lyn Cowling

Fri 23rd Feb 2018

Product:

1.What made you choose to buy these products from SSP? – we have ordered from you before

2.What did you think of the product? - Good

Finally, out of 5 what would you rate us? 5

Phil Boswell

Fri 23rd Feb 2018

Product:
1.What made you choose to buy these products from SSP?  - I found you on the web
2.What did you think of the product?  SIgn is very good, post is far t oo big/heavy for the sign
 
Service:
3.What did we get right? - the service pre-delivery and the sign
4.What could we improve? - the post is innapropriately large/heavy
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
 
Finally, out of 5 what would you rate us? - 4

SSP Direct:

“Thank you for your feedback. We do sell the hydrant signs and posts separately, so you are able to choose the size of post you require, but as the hydrant signs are frequently bought with the 1metre post we decided to sell a kit ready made to make the buying process quicker and easier.”

Simon Jones

Fri 23rd Feb 2018

Product:
1.What made you choose to buy these products from SSP? Car park signage.
2.What did you think of the product? Excellent quality.
 
Service:
3.What did we get right? Everything arrived on time.
4.What could we improve? Nothing.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? On line order.

Overall rating: 5

Carol

Mon 12th Feb 2018

Product:
1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Good quality

Service:
3.What did we get right? Everything!
4.What could we improve? –
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?All on-line

Finally, out of 5 what would you rate us? 5/5

Nick Astley

Fri 9th Feb 2018

Product:
1.What made you choose to buy these products from SSP? Came across company on internet search

2.What did you think of the product? Very good, easy to install, looks good and does the job very well. Cut outs and infill pieces saves time cutting anything out

Service:
3.What did we get right? All very good

4.What could we improve? Nothing all went well, quick delivery, good product

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn was very helpful, I was backwards and forwards a few times asking for information and recommendations. One location I wanted to install was very tight as shown in photo attached and I didn’t want to re-located existing services or patch wall cladding, however it works well. Designer could have located emergency button in a different location as it’s a busy area which is why it kept getting knocked and is in the doorway but all resolved now cover fitted.

Finally, out of 5 what would you rate us?
5

Michelle Facer

Wed 31st Jan 2018

Hi - SSP's service was great.  Easy to order items and very quick delivery.

Gordon Clark

Wed 31st Jan 2018

I am happy with all aspects of my recent buying experience with you and will be happy to do business again.

Jim Gilmore

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Ideal for what I was looking for

Service:
3.What did we get right? Cost and availability
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Made my purchase online
 
Finally, out of 5 what would you rate us?
 5

Stephanie Cheetham

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Bought products previously and have always been satisfied with them.
2.What did you think of the product? Great.

Service:
3.What did we get right? Service was good, unable to purchase online due to website issues so ordered over the phone which was great.
4.What could we improve? ETA for delivery of products on ordering.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone has been great (a woman took my order on the phone and was very helpful)

Finally, out of 5 what would you rate us? 5

Paul Freeland

Tue 30th Jan 2018

Good product, well packaged... It hard to source security fixing in my experience.

A good feature is the sizing page to give one the size/depth of the fixings.

Chris Stokes

Tue 30th Jan 2018

Product:

1.What made you choose to buy these products from SSP? Recommendation

2.What did you think of the product? Fine , no issues to report

Service:

3.What did we get right? yep

4.What could we improve? ??

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -

Finally, out of 5 what would you rate us? 4.5

Wellesbourne Parish Council

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Your online shopping site was easy to navigate
2.What did you think of the product? Product is exactly what I expected but the colour scheme was the opposite of what I had anticipated – it looked better the colourway you used

Service:
3.What did we get right? Prompt and helpful response from your email services
4.What could we improve? Nothing from my experience
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All staff dealt with were equally helpful and professional.

Finally, out of 5 what would you rate us? FIVE STAR!!

Thank you again for choosing to buy from SSP.
Thank you for the great service, I am sure we would happily use your services again in the future should a need arise.

Mrs. K Rhead

Tue 30th Jan 2018

We have been buying to one sign in refills from you since we started using the system some months ago. SSP have proved to be very competitive price wise, the web site is easy to use and deliveries, etc are prompt.

 

I don't recall the gentleman's name but when I ordered the wrong refills some weeks ago he arranged for them to be collected and replaced with the correct ones at no additional charge. That sort of customer service ensures I will continue to use SSP as long as your prices stay competitive.

Michael Beattie

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Easy to use website and cost
2.What did you think of the product? Product is what it said it was and was what I was looking for

Service:
3.What did we get right? You delivered as promised
4.What could we improve? I have only ordered once from you and at the moment I would say nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? It was all done online  

Finally, out of 5 what would you rate us? Rate 5

Mark Godfrey

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP?  You were at the top of my web search
2.What did you think of the product? Good it done what it said it would

Service:
3.What did we get right?   Yes
4.What could we improve? At the moment nothing that I could say
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?   No just all of you

Finally, out of 5 what would you rate us? 5

Jean Gates

Sun 28th Jan 2018

Great product , works well.  Many thanks

Tracey Kennedy

Tue 23rd Jan 2018

Feedback on Product:
Q1. – After looking around for a good quality sign in book that met all requirements, SSP was the best product.
Q2. – Good quality, looks very professional on reception – meets all data protection requirements.

Feedback on Service:
Q3. - Delivery and easy of ordering

Rate – 4 out of 5 for product and service.

Kevin Power

Tue 23rd Jan 2018

Product:
1.What made you choose to buy these products from SSP? Internet search gave me your company details
2.What did you think of the product? Product was what I wanted and arrived in good time and in good condition.

Service:
3.What did we get right? Service was professional goods arrived in very good time.
4.What could we improve? -
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Overall score 5 and will not hesitate to buy goods from you again.
 
Finally, out of 5 what would you rate us? 5

Brian

Mon 22nd Jan 2018

Product:
1.What made you choose to buy these products from SSP? wide choice of sizes
2.What did you think of the product?  fit for purpose
 
Service:
3.What did we get right? fast service
4.What could we improve? n/a
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? n/a

Alison Guppy

Mon 22nd Jan 2018

Product:
1.What made you choose to buy these products from SSP? snake eye bits
2.What did you think of the product? just right
 
Service:
3.What did we get right? fast service and gave the dimensions of the bit
4.What could we improve? ?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? did everything online
 
Finally, out of 5 what would you rate us? 5

Rachael Pogson

Mon 22nd Jan 2018

Proximity card holders and arrived the following day so very quick service.  Ideal.

Brian

Mon 22nd Jan 2018

Product:
1.What made you choose to buy these products from SSP? wide choice of sizes
2.What did you think of the product? fit for purpose

Service:
3.What did we get right? fast service
4.What could we improve? -
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -
 
Finally, out of 5 what would you rate us? -

Brian

Mon 22nd Jan 2018

Product:
1.What made you choose to buy these products from SSP? wide choice of sizes
2.What did you think of the product? fit for purpose
 
Service:
3.What did we get right? fast service
4.What could we improve? N/A
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A
 

Gillian Clark

Tue 9th Jan 2018

 Product:

1.What made you choose to buy these products from SSP? - No one else was offering them

2.What did you think of the product? - great My Mum now can't freeze herself

Service:

3.What did we get right?- Quick delivery and product as described

4.What could we improve?- no idea

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting - Had no personal contact

Colin Low

Mon 8th Jan 2018

Product:
1. What made you choose to buy these products from SSP? chosen by engineer that had moved here from another site, and had used your company in the past.

2. What did you think of the product? good quality

Service:
3 .What did we get right? Helped with setting up account for this site so no need for proforma invoice

4. What could we improve? Website could be clearer.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes for his customer service.

Finally, out of 5 what would you rate us? Mark out of 5 is 4++ as nothing is ever perfect in this world, and there is always room to improve.

Anne Deeney

Mon 8th Jan 2018

Product:
1.What made you choose to buy these products from SSP? We chose SSP i had previously ordered through Amazon and was let down. SSP are also local.

2.What did you think of the product? The product was as we expected

Service:
3.What did we get right? The product was fit for purpose and as described and the delivery was very efficient

4.What could we improve? Nothing in relation to this order

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The man who took my call on the 4th January, he gave his name but i can’t remember it.

Finally, out of 5 what would you rate us? 5 out of 5

Kourosh Amiri-Garrousi

Mon 8th Jan 2018

Product:
1.What made you choose to buy these products from SSP? To mark my drive-way and gate posts.

2.What did you think of the product? Excellent.
 
Service:
3.What did we get right? Product quality and delivery time.

4.What could we improve? N/A

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.
 
Finally, out of 5 what would you rate us? 5.

Austin Baggett

Mon 8th Jan 2018

Product:
1.What made you choose to buy these products from SSP?   AB:  SSP had just what we were looking for – a car park sign that was welcoming to our visitors.

2.What did you think of the product?  AB:  Excellent. It breaks down into three components for easy storage.

Service:
3.What did we get right? AB:  SSP were able to incorporate our company logo on the sign, at very low cost.   Very good communication along the way and very responsive.

4.What could we improve?  AB: Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us?   AB: 5

Chris Roth

Mon 8th Jan 2018

Product:

1.What made you choose to buy these products from SSP? Very good products and delivery time

2.What did you think of the product? Very good quality

Service:

3.What did we get right? Service and delivery

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? have only dealt online

Finally, out of 5 what would you rate us? 5

Adrian Mullen

Mon 8th Jan 2018

Product:

1.What made you choose to buy these products from SSP? came up in search

2.What did you think of the product? it is what it is
 
Service:

3.What did we get right? delivery correct

4.What could we improve? show photos of product on your site

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? no
 
Finally, out of 5 what would you rate us? 3

 

SSP REPLY: Thank you for your feedback. All of our products have images on the website, perhaps this was a technical hitch? Thank you again for your custom.

Michael Kennedy

Mon 8th Jan 2018

Service was great and the item I was looking for and the assistance provided was ideal.

Would be happy to use your company in the future.

 

Keep up the good work.

Mrs J Pearman

Mon 8th Jan 2018

Product:
1.What made you choose to buy these products from SSP? First Aid reporting slips
2.What did you think of the product? Very good
 
Service:
3.What did we get right? E-mailed me directly asking if I needed to re-order so quick and simple to reply and the refills ordered.
4.What could we improve? NA
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Dealt with Mark Hughes
 
Finally, out of 5 what would you rate us? 5 out of 5

Louise Owen

Mon 8th Jan 2018

I put what I required into Bing search and your website came up - on browsing your site I found it to be clearly laid out - I could find what I needed easily

Other companies not so well organised websites

1m foam head protection - self adhesive, good sizes on offer

when I received the hazard strips I felt they were well made, very sticky and easy to cut and fit (able to cut with scissors)

4 out of 5

John Howarth

Mon 18th Dec 2017

The sign was exactly what I wanted and was good quality. Would recommend to anybody who is looking for this type of product. Would rate the company 5 out of 5 very satisfied.

Bianca Dell

Mon 18th Dec 2017

Product:
1.What made you choose to buy these products from SSP? – We knew what we were looking for and found it straight away on your website.
2.What did you think of the product? – It is exactly what we are looking for.

Service:
3.What did we get right? – Everything. It is exactly as we requested
4.What could we improve? – Nothing. Excellent service. Fast delivery.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Mike McNee dealt with our order. He was very prompt

Finally, out of 5 what would you rate us? - 5

Malcolm Herring

Fri 8th Dec 2017

Product:
1.What made you choose to buy these products from SSP? The solution to our requirement resulted from an internet search, when we found your website, which is very informative and easy to use – congratulations!

2.What did you think of the product? The order was placed, and the product arrived next day – a Saturday morning!

Service:
3.What did we get right? The product is such a high quality, well made and perfect for the job.

4.What could we improve? Service and product quality were 100% - there is nothing to improve.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -

Finally, out of 5 what would you rate us? Rated 6 out of 5!!

Now we have found you, SSP will be our first contact when we require other products that you sell.

Thank you for your very professional and excellent service.

Julie Wills

Fri 8th Dec 2017

I could only find what I wanted on your site.

The product worked well. 

Quick delivery

Have an all in price.

4 stars

Geoff Goldberg

Fri 8th Dec 2017

Product:
1.What made you choose to buy these products from SSP? 1. I researched the internet for a company that could provide public display signs required for our estate and your company provided exactly to our requirement.
2.What did you think of the product? 2. Your product was first-class. Clear, concise and of excellent quality.

Service:
3.What did we get right? 3.The signs you supplied where exactly to our requirement. Everything was correct with the design.
4.What could we improve? 4. Other than an ignored response to a second enquiry when this was brought to your attention your response was excellent instilling me with confidence and worth as a customer.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? 5. Lindsey O’Malley, Mike McNee and yourself.

Finally, out of 5 what would you rate us? Top marks 5 out of 5

Lesley

Fri 8th Dec 2017

Product:
1.What made you choose to buy these products from SSP? What we needed for the job

2.What did you think of the product? Good quality

Service:
3.What did we get right?  – ordering & first class delivery

4.What could we improve? Nothing from our experience using your company

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All dealings done through website

Finally, out of 5 what would you rate us?  5/5 

Jo Glenn

Tue 28th Nov 2017

everything was brilliant

Alan Charlett

Tue 28th Nov 2017

Nice polite service, you did what you said you would do.

 

All good.

David Coldicutt

Tue 28th Nov 2017

I can’t find anything to criticise about SSP or the product. It works very well. Delivery and communications were first class, and I would very happily use you again. Five out of 5.

David Cookson

Tue 28th Nov 2017

Product:
1.What made you choose to buy these products from SSP? Ease of finding what I required on your web site.
2.What did you think of the product? The product was exactly what I required.

Service:
3.What did we get right? The speed of reply to my request for text changes and the service.
4.What could we improve? Cannot see anything from my experience.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?                  The person I dealt with was Mark Hughes ( signed Email ) and he sorted me out quickly.
I was impressed with the speed of delivery once the art work was sorted.

Finally, out of 5 what would you rate us?
I would rate the service at least “5”

Tui Shirley

Tue 28th Nov 2017

Product:
1.What made you choose to buy these products from SSP?  It was what we were looking for
2.What did you think of the product?  Good but no instructions.
 
Service:
3.What did we get right? Quick delivery, answered the phone straight away when I called.  Woman I spoke to very helpful.
4.What could we improve? Clarification instructions in the box to be clear about how and where the pull ring attaches, the order of putting it up and fixing the seal and where to get replacement seals when required Did not get a call back from the technical department as promised.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -
 
Finally, out of 5 what would you rate us? 4

Sue S

Tue 28th Nov 2017

5 out of 5 again! Many thanks for a brilliant product.

Alino Punzalan

Mon 20th Nov 2017

1.What made you choose to buy these products from SSP?
The product is a close replacement from our old button.
2.What did you think of the product?
I thinks it’s ok, the engineer installed without issues.
Service:
3.What did we get right?
Yes.
4.What could we improve?
No suggestion at the moment.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Good support from Gwyn and Lindsey.

Finally, out of 5 what would you rate us?
5

Jane Mercer

Mon 20th Nov 2017

We chose your company because we used you last year and were very happy with the product and the service. Gwyn was extremely helpful in catering to our requirements, and a pleasure to talk to.

Karen Rhead

Mon 13th Nov 2017

Hi

We have recently started using the 'one sign-in' system and initially selected SSP due to price.

I ordered some refills shortly afterwards but ordered the wrong ones.

Gwyn Ewens was very helpful at sorting this out - sending out the correct ones straightaway and organising the collection of the incorrect ones (the latter at no cost to ourselves).

His intervention has ensured I will come back to SSP in the future.

Simon Saunders

Mon 13th Nov 2017

The signs were ordered from SSP as they offered a service to give customisation, supplying proofs of artwork as well as changes, at a very reasonable price.  Communications and delivery were efficient and fast, so I’d be happy recommend.

John Key

Mon 13th Nov 2017

I looked on the internet for a fire hydrant marker sign.

Your site provided detailed information on what to do. The ordering process was easy and the sign came very quickly. All round a great service, 5/5.

Kathleen Alcorn

Tue 7th Nov 2017

Product:
1.What made you choose to buy these products from SSP? Your site was easy to find for the safety cover my client needed.
2.What did you think of the product? The safety cover was just as it was described and appeared on your site. Fire Home Safety officers approved this product prior to me ordering it on behalf of my client.
 
Service:
3.What did we get right?  Delivery name and address had to be different from payment name and address but this was not a problem. Delivery was quick.
4.What could we improve? Slight misspelling of clients name but this did not effect delivery or necessary paperwork.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I'm sorry I don't have a note of the gentleman's name who took the order but I can only thank him for the efficient and helpful way he was able to deal with my questions, order and payment.
 
Finally, out of 5 what would you rate us? I rate the service I received 5

Sue S

Sat 4th Nov 2017

 5 out of 5  Thank you!

Carol Jackson

Fri 3rd Nov 2017

Hi. I purchased a couple of reflectors to put on our front wall.  Parcel was delivered the next day, well packaged and is exactly as described online.

I found your site via a Google search.

Hopefully once installed hopefully will stop idiot delivery demolishing our front wall.

Jane Daniels

Fri 3rd Nov 2017

Hello,

We recently ordered some plastic wallets to attach to lanyards and the visitor one write sheets. The sevice was excellent as was the delivery time. Thank you very much.

Paul Edwards

Fri 3rd Nov 2017

Product:
1.What made you choose to buy these products from SSP? Simple internet search to identify a suitable supplier.
2.What did you think of the product? All as described and expected.

Service:
3.What did we get right? Ease of ordering procedure and prompt delivery.
4.What could we improve? NA
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No contact was necessary.

Jackie B

Fri 3rd Nov 2017

Product:

1.What made you choose to buy these products from SSP? Good website and easy to get around. Good value for money.

2.What did you think of the product? We haven’t installed as yet but looks fit for purpose

Service:

3.What did we get right? Delivered quickly and helpful on the call line

4.What could we improve? Nothing as I have noticed from my experience

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I didn’t get their names, but I spoke to 2 men on the phone and they were both knowledgeable and helpful

Emma Young

Mon 30th Oct 2017

Product of very good quality, fast delivery, would definitely buy from SSP Direct again.

5 star

Matt Preston

Fri 27th Oct 2017

Product:
1.What made you choose to buy these products from SSP? You were the only one I could find on the internet doing this product!
2.What did you think of the product? I like it - clear printing and looks robust.  Haven’t used it properly yet, but feels the same quality as other safety signs I have ordered in for work

Service:
3.What did we get right? Yes
4.What could we improve? I had to go to another provider to het a hi vis vest. Why don tyou do a mathcing (UAV) one?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes - me. I am a top customer! :-) OK - so it's not all about me.  I must say this arrived first out of all the other stuff I ordered from other suppliers on the same day (including from Amazon).  Well done!.
 
Finally, out of 5 what would you rate us? 5

Grahame Barker

Fri 27th Oct 2017

Thanks for supplying the security fixings for our mini wing mirrors.

We bought them from you, because you have provided the same product for another member of our family, and both product and service were first class.

Again happy with this purchase, received faster than indicated - thanks

Robert Hague

Fri 27th Oct 2017

Fast delivery, good value products thank you for your efficient service it's a big 5.

Anne Cummins

Fri 27th Oct 2017

Found web site online , thought service was excellent 

Kathy

Fri 27th Oct 2017

 

Product:

1. What made you choose to buy these products from SSP? We chose to buy these products from SSP as the price was favourable.  
2. What did you think of the product? The products are very good quality and we will use SSP again.

Service:

 3. What did we get right? You got the products, prices and delivery right.
 4. What could we improve?  As this is our first time dealing with you we cannot comment on how you could improve but if we think of anything we will add comments at a later date.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Did not deal with anybody personally as all done online.

Jonathan Stedman

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP?  - Good range - easy to use website

2. What did you think of the service? - Good - but let down by Parcel force who are the worst courier in these parts.

3. What did you think of the product? - Very satisfied

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - Vandal resistant wood shelters - see  www.naturalshelter.com

5. Out of 5 (with 5 being great) how would you rate us? 5

Rebecca Simmons

Fri 20th Oct 2017

I am extremely satisfied with the service and attention to detail from SSP. Will definitely use again.

Alison Willson

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP? A field sales team member forwarded the link to me
2. What did you think of the service? Excellent – arrived faster than expected so I was able to send out to our field sales team quicker, which means that our live products will be secured onto their security brackets faster
3. What did you think of the product? Excellent
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Security for our live products in stores
5. Out of 5 (with 5 being great) how would you rate us? 5

Gbemi Agbaje

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP?....... Just random internet search through google
2. What did you think of the service?.........was very good, although the delivery was not until Monday, they originally advised Friday, I guess that's not you.
3. What did you think of the product?....... It was good
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)....... we intend to put on a private communal area to stop fly tipping.
5. Out of 5 (with 5 being great) how would you rate us?.......4

Daniel Hallahan

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP?  I have  purchased  these  from  you before.
2. What did you think of the service? Excellent
3. What did you think of the product? Fit for purpose
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) I am  a maintenance  manager in the  care industry
5. Out of 5 (with 5 being great) how would you rate us? 5

Ian Symington

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP? Cheapest price online

2. What did you think of the service? Great (did exactly what was on the tin).

3. What did you think of the product? Fine and fitted the purpose

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Fixing a Blank plate in a secure mental unit in a hospital.

5. Out of 5 (with 5 being great) how would you rate us? 5

Paula Armenis

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP? Right product, right price

2. What did you think of the service? Excellent – very prompt and excellent customer service

3. What did you think of the product? Excellent

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We run a respite service for adults with a learning difficulty and wanted to signpost the facilities

5. Out of 5 (with 5 being great) how would you rate us? 5

Ray Underwood

Fri 13th Oct 2017

1. What made you choose to buy these products from SSP?
Looked a good company on the web search

2. What did you think of the service?
Very good

3. What did you think of the product?
Very good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
To stop people parking in front of the gates to a property we own

5. Out of 5 (with 5 being great) how would you rate us?
4 - Would have been 5 but your postage is expensive and it took 3 days to get here.

Tina Butler

Fri 6th Oct 2017

1. What made you choose to buy these products from SSP? easy to place orders

2. What did you think of the service? Good

3. What did you think of the product? Good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Motorway & road signage needed for every job we prepare & lay as a Tarmac company

5. Out of 5 (with 5 being great) how would you rate us? 5

Andy Kemplen

Fri 6th Oct 2017

1. What made you choose to buy these products from SSP? Demand

2. What did you think of the service? No Problems

3. What did you think of the product? What we ordered, will do the job

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Mandatory HS&E Labelling

5. Out of 5 (with 5 being great) how would you rate us? 4

Phil Turner

Tue 3rd Oct 2017

1. What made you choose to buy these products from SSP? Saw your site on internet.

2. What did you think of the service? Very good service

3. What did you think of the product?  Very good product

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Use product on drill to secure clips to street furniture to install traffic monitoring equipment.

5. Out of 5 (with 5 being great) how would you rate us? 5

Tony

Mon 2nd Oct 2017

First class service, a very helpful young lady on the telephone.
I will certainly shop with you again.

Howard White

Fri 29th Sep 2017

Many thanks for your clear client retention and service integrity.

You very seldom see this level of diligence and care towards after sales customer service, very refreshing to see.

I will certainly not hesitate to use you for all our signage / safety needs in the future and will recommend your company whenever the opportunity arises.

Helen Williams

Fri 29th Sep 2017

1. What made you choose to buy these products from SSP? First provider on internet search with what I wanted,
2. What did you think of the service? Excellent – very professional and friendly.

3. What did you think of the product? Not opened yet – was for a third party but confident of quality.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Will be wall mounted for traffic warning for lorries to a residential OAP park near our factory

5. Out of 5 (with 5 being great) how would you rate us? 5

Lisa Fincher

Fri 29th Sep 2017

1. What made you choose to buy these products from SSP? You had what we wanted at a competitive price.

2. What did you think of the service? It’s always been great. I usually order by phone because it’s fastand the package arrives within a day or two.

3. What did you think of the product? It suits our needs.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We ordered the School Visitors One-Write System initially but this was a reorder of the refill pages.

5. Out of 5 (with 5 being great) how would you rate us? 5!

Les Gourlay

Fri 29th Sep 2017

I am a shop manager in the building trade, I wanted to highlight directions to my depot

by mounting a 'road sign' at the end of the road directing people to us.

I used your products to mount the sign I made on the existing road sign poles.

 

Looks like it is an 'official sign' mounted properly with your product.

 

All good, would use again.

 

Julie

Fri 29th Sep 2017

1. What made you choose to buy these products from SSP? Google search/ good prices & variety of products

2. What did you think of the service? Excellent

3. What did you think of the product? Excellent

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Security screws for mental health unit glazing

5. Out of 5 (with 5 being great) how would you rate us? 5

Jackie

Fri 29th Sep 2017

1. What made you choose to buy these products from SSP? Internet search found your company

2. What did you think of the service? Staff were very helpful when I called for advice/price

3. What did you think of the product? Order was handled promptly and delivered in a timely manner.  

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Order was handled promptly and delivered in a timely manner.  


Matthew Hurst

Fri 29th Sep 2017

1. What made you choose to buy these products from SSP?
I could not find a competitor who offered an even vaguely similar alternative; I wanted a professional bus-stop sign that I could also personalise. For the former I would have had to order a genuine sign as a genuine company, for the latter I would have had to purchase a paper poster. SSP was the only place that offered an actual sign which I could add whatever I wanted to it.

2. What did you think of the service?
I am very impressed with the service. I had problems with payment and SSP went out of their way to contact me, help me through the problem and offer alternative ways of making my purchase. They also provided some advice with regards to the aesthetic of my sign - making my personalised bus-stop sign look as authentic as possible. Very efficient service, genuinely helpful, quick and friendly emails.

3. What did you think of the product?
I haven't received it yet (in the process of being made). Send me a reminder email when I actually receive the sign please!

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
Bit of a weirdly worded question this one - I'd ditch the "If it's not a stupid question" bit - it's not a stupid question especially with the explanatory brackets. My Father-in-Law has recently renovated his garden and introduced a sitting area which he's decided looks like a bus stop. A bus stop needs a bus-sign, so I've purchased the personalised bus-stop sign from SSP as a christmas present.

5. Out of 5 (with 5 being great) how would you rate us?
5 - If you had asked "would I recommend you/use you again in the future" then yes I would, although my purchase is probably a one-off and repeat custom unlikely - I don't need multiple personalised bus-stop signs!

Stephanie Mcglynn

Wed 27th Sep 2017

1. What made you choose to buy these products from SSP? 1.    I chose SSP because the price was good, we weren’t overcharged on delivery (being in Scotland we always get fleeced on that)  and I liked the option of being able to have a bespoke sign.

2. What did you think of the service? Very Good

3. What did you think of the product? Although I haven’t used it yet, it seems substantial and fit for purpose.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) I ordered temporary bus stops, it’s difficult to elaborate on that without stating the obvious.

5. Out of 5 (with 5 being great) how would you rate us? 5 out of 5

Sally Lee

Wed 27th Sep 2017

1. What made you choose to buy these products from SSP? Low price

2. What did you think of the service? Service was excellent

3. What did you think of the product? The product is of good quality

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) For identification for Staff and visitors

5. Out of 5 (with 5 being great) how would you rate us? 5

Tim Parry

Tue 26th Sep 2017

Just after I left work on Friday afternoon the two cages and fixings kit arrived.
Thanks for looking into the problems for me.
They look great and quite strong.
We need these cages as we have a couple of webcams watching a remote LED screen. The cams will be a little bit exposed to theft or damage, so I’m hoping that the security screws keep everything where they are supposed to be!
Will definitely use you guys again when we ned these sort of things,
Thanks & Regards
Tim

Michael Tyson

Mon 25th Sep 2017

1.What did you think of the service?

The service far exceeded my expectations, particularly the continuity and creative input from Victoria.

2. What did you think of the product?

Very Good Quality, strong robust warning cones and high gloss logo stickers.

3. If it’s not a stupid question, what did you use this product for?

Warning cones are  a legal requirement by CAA for commercial UAV.

4.  Out of 5 (with 5 being great) how would you rate us?

5 of course.


Steve Raine

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? Looked good quality & price

2. What did you think of the service? Very good, easy to order on-line & arrived fairly quickly

3. What did you think of the product? Excellent quality, looks very professional

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Control of visitors & contractors to site

5. Out of 5 (with 5 being great) how would you rate us? 5

Michelle Thomas

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? Value for money

2. What did you think of the service? Excellent

3. What did you think of the product? Really good simple to use but covers all aspects required

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Permits to work at height

5. Out of 5 (with 5 being great) how would you rate us? 5

Jane Daniels

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? 1.    We buy various products from you already and thought you maybe able to supply what we needed this time.

2. What did you think of the service? The service was excellent both before sales information and the speedy delivery.

3. What did you think of the product? The product is exactly what we needed.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We have put our ID badge and door entry fob on them ( for staff dealing with certain children where the staff shouldn't have a lanyard round their neck)

5. Out of 5 (with 5 being great) how would you rate us? 5.

Lisa Ashcroft

Fri 22nd Sep 2017

Great service, many thanks.

Sylvia Perkins

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? I was what we wanted at the right price

2. What did you think of the service? Very good

3. What did you think of the product? Very good             

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) parking area

5. Out of 5 (with 5 being great) how would you rate us?5

Chris Smith

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? - I Googled the product I wanted, and your website seemed very professional with a range of products. 

2. What did you think of the service? Very good.

3. What did you think of the product? Very good.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - to put on the corner of a low ceiling to alert people, and protect their heads if they do bump into it.

5. Out of 5 (with 5 being great) how would you rate us? 5

Andy Ryan

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? Looked good quality & price

2. What did you think of the service? Very good, easy to order on-line & arrived fairly quickly

3. What did you think of the product? Excellent quality, looks very professional

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Control of visitors & contractors to site

5. Out of 5 (with 5 being great) how would you rate us? 5

Michelle Thomas

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? Value for money

2. What did you think of the service? Excellent

3. What did you think of the product? Really good simple to use but covers all aspects required

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Permits to work at height

5. Out of 5 (with 5 being great) how would you rate us? 5

Brenda Steele

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? You were the supply we found when doing a search

2. What did you think of the service? excellent

3. What did you think of the product? It functions as required

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) we are a business centre and have a lot of visitors so need to comply with Data protection etc

5. Out of 5 (with 5 being great) how would you rate us? 5

Monique Daley-Yates

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? Good quality product

2. What did you think of the service? Great service and very helpful staff

3. What did you think of the product? Good quality product

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) The sign is to be used in the entrance to a private road

5. Out of 5 (with 5 being great) how would you rate us? 5
 

Marc Petrucci

Mon 18th Sep 2017

  1. What made you choose to buy these products from SSP?

Have used you before

  1. What did you think of the service?

Very helpful lady over the phone

  1. What did you think of the product?

Exactly what we wanted

  1. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)

To stop people pushing thewrong button and leaving mag locks deactivated

  1. Out of 5 (with 5 being great) how would you rate us?

4 always room for improvement !!! lol

David Wickham

Sat 16th Sep 2017

very friendly service helpful .Delivered the sign the next day.Very happy with the sign will buy again.lady on the phone easy to talk too very clear.hopefuly no one will park in my space anymore.

Robert Jackson

Sat 16th Sep 2017

1. What made you choose to buy these products from SSP? I searched for security screws and SSP had just the item that I was looking for at the right price and quantity required, without having to buy a box of 100.

2. What did you think of the service? The service was good, maybe the packaging was a little over the top, (10 screws & 1 bit in a jiffy bag then the jiffy in a large plastic bag). That said it arrived safe and sound.

3. What did you think of the product? I won’t be using the screws until next week but they look to be good for the job in mind.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)  To secure the front of a fire alarm panel in a school (the original screws were lost I think they ended up in a skip)

5. Out of 5 (with 5 being great) how would you rate us? 5

Guy Garcia

Sat 16th Sep 2017

1. What made you choose to buy these products from SSP?  It was the type of product I was looking for.
2. What did you think of the service? Efficient
3. What did you think of the product? Appears good however time need s to pass to see how robust both screws and tape are.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To fix Fair leads on top of boat. And the tape will be used on the gunwhale's
5. Out of 5 (with 5 being great) how would you rate us? This feedback e-mail is a real bark! But 5 anyway.

Mark Attree

Sat 16th Sep 2017

1. What made you choose to buy these products from SSP? came up high of the list in a google search. Your website was easy to use and price was reasonable and delivery charge was not stupid.
2. What did you think of the service? Fast and efficient service.
3. What did you think of the product? looks tough, bigger than I had understood but will still do the job.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) to prevent my mother who has dementia from turning the thermostat to full blast.
5. Out of 5 (with 5 being great) how would you rate us? = 5

Marc Fuller

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP?
Your one of the only suppliers I could find that offer lower quantities of security nuts/bolts. Purchased from you before with no issues.

2. What did you think of the service?
Very good, and products arrived quickly.

3. What did you think of the product?
Very good, I have used them before and been great. Would be good to see a stainless version however.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
Securing an expensive roof rack to a vehicle.

5. Out of 5 (with 5 being great) how would you rate us?
5 – Great services, good prices.

Jacqui Allen

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP?
    Had a good selection of items and at a competitive price, also a local supplier

2. What did you think of the service?
     Quick and Efficient

3. What did you think of the product?
     The product is very good, my new gates are being fitted next weekend but I may have ordered the wrong product as they may be too large not sure yet

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
     They will be fitted my new gate posts, the driveway is not very well lit and its assists with reversing off the drive into the lane

5. Out of 5 (with 5 being great) how would you rate us?
     5

Rhod Thomas

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP? You’ve got a very wide range

2. What did you think of the service?your service is polite and efficient With fast delivery.

3. What did you think of the product? Product is spot on.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We’re using it for a project for a museum.

5. Out of 5 (with 5 being great) how would you rate us? 5/5

Hannah Hant

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP? You had the best selection of humorous safety signs

2. What did you think of the service? It was very quick service

3. What did you think of the product? The product was good and the managing director approved.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Safety signs around the factory.

5. Out of 5 (with 5 being great) how would you rate us? 5

Nathan Walton

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP?
Cost and option to personalise/design.

2. What did you think of the service?
Good although the wrong product was originally sent and the required product was not printed to the returned amended artwork specification. None-the-less, you kindly allowed me to keep the wrong product for free without returning and the required product still suits its purpose.

3. What did you think of the product?
Good, lightweight and sturdy.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
When working on our nature reserves, we often undertake work where the general public may be affected. These signs are easy to transport and erect on footpaths so as to warn visitors of work in progress. To avoid the signs being blown down by wind, we fix a length of rope between the legs and when open, place a rock or heavy weight over it.

5. Out of 5 (with 5 being great) how would you rate us?
4

Diana Charles

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP? Only supplier we could find to source the item.
2. What did you think of the service?  - Fine
3. What did you think of the product? – Works fine
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – Un-do bolts
5. Out of 5 (with 5 being great) how would you rate us? 5

Paul Hayden

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP? Internet search

2. What did you think of the service? Very efficient

3. What did you think of the product?Very good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)Warning sings for Factory

5. Out of 5 (with 5 being great) how would you rate us?5

Bev Sheat

Fri 15th Sep 2017

found you online

very happy with the service I have received, prompt delivery good comunication. I will use again in nthe future.

Jacki Perry

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP? - hub cap on our horse lorry fell off!

2. What did you think of the service? - very good - customer services chap was helpful

3. What did you think of the product? - I'm sure its fine.  Haven't actually put them on yet as need to get the inner rubber bungs and nuts, which you don't supply.  

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - As above to secure our horse lorry hubcap

5. Out of 5 (with 5 being great) how would you rate us? - service was excellent (5) Product availability very good - although the nuts for the bolts are very expensive, so advised to purchase elsewhere.  Would be good if you stocked a normal bolt option as well and also you don't stock the rubber bung to screw the bolt into.  Therefore scored (3) for this.

Wyn Harvey

Wed 13th Sep 2017

Your interpretation of my font description was spot on, especially 3 & 4. I think your suggestion of a black rim was a good one. I hadn't thought of it. I have also received my payment receipt.

Can I just thank Gwyn and Lindsay for their terrific abilities in being able to convert my dotty descriptions into actual substance. Your customer services gets an A* from me.

Looking forward to receiving the sign in due course.

Again, thanks for all your help

Elaine McCoogan

Tue 12th Sep 2017

1. What made you choose to buy these products from SSP? – it was the best product I could find on the internet that suited our requirements

2. What did you think of the service? - Excellent

3. What did you think of the product? – very good, it does the job

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – stop people bumping their head on low door frame

5. Out of 5 (with 5 being great) how would you rate us? – 5 great

Catherine Emerson

Fri 8th Sep 2017

1. What made you choose to buy these products from SSP? - Google search and found what we needed

2. What did you think of the service? - excellent

3. What did you think of the product? - Excellent just what we ordered and needed

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - Keeping our staff safe on site and letting the public know we are working in the area

5. Out of 5 (with 5 being great) how would you rate us? - 5

Alan Roberts

Fri 8th Sep 2017

1. What made you choose to buy these products from SSP?   I've purchased products from SSP previously.

2. What did you think of the service? Service is always good and prompt

3. What did you think of the product? Product is what was requested and well produced

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Used for all teporary visitors to site

5. Out of 5 (with 5 being great) how would you rate us?   5

Grant Cummings

Fri 8th Sep 2017

Customer services were great however the delivery of one item did not go as it should, I understand that this was the failing of Parcel Force

Marianna Bason

Fri 8th Sep 2017

1. What made you choose to buy these products from SSP? Recommended by another farmer

2. What did you think of the service? Excellent service

3. What did you think of the product? Great product

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To use on roadside when hedge cutting or else to warn of mud on road

5. Out of 5 (with 5 being great) how would you rate us? 5

Karen Moore

Thu 7th Sep 2017

1. What made you choose to buy these products from SSP? Sign exactly as required, plus well priced
2. What did you think of the service? Excellent service. Prompt dispatch plus courteous handling of delivery instructions by Cal
3. What did you think of the product? Excellent quality, well priced
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Identifying a visitor parking spot (to assist with resolving a residential dispute)
5. Out of 5 (with 5 being great) how would you rate us? 5

William Templeton

Thu 7th Sep 2017

I had to make a thermostat in our self catering house tamperproof- was able to drill 20mm hole to right hand side to allow finger in to spin temperature dial- bit fiddly, used wood bit and Stanley knife to finish, so far seems to be ok. Service was good, product is unobtrusive which was important, five stars all round as far as I am concerned.

Robert Whitehead

Thu 7th Sep 2017

1. What made you choose to buy these products from SSP? We have bought previously
2. What did you think of the service? Excellent
3. What did you think of the product? Good
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Visitors book!
5. Out of 5 (with 5 being great) how would you rate us? 5.

Sean Blowers

Thu 7th Sep 2017

Excellent, prompt service and helpful advice.

Steve Ferrelly

Wed 6th Sep 2017

1. What made you choose to buy these products from SSP?

I was searching online to find security screws and you seemed to have the best overall choice

2. What did you think of the service?

I would class as average as despatch could have been quicker and the single choice of carrier makes that expensive. What I wanted could have gone in an envelope and didn’t need DPD.

3. What did you think of the product?

They seem to be good quality and do the job

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)

Its not a stupid question but you may be surprised by the answer. I am making / modifying a chastity device.

5. Out of 5 (with 5 being great) how would you rate us?

Probably 4, Sorry its just the carrier and cost bit.

 

I will probably look to swap the Torx bolts to something more secure when I have the design right but sadly will probably have to go somewhere else as the carriage is more than the cost of the order.

Mark Underwood

Wed 6th Sep 2017

1. What made you choose to buy these products from SSP? Google search for the product I wanted

2. What did you think of the service? Excellent

3. What did you think of the product? Looks fine - haven't fitted yet

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To secure a bike stand to a marina pontoon

5. Out of 5 (with 5 being great) how would you rate us? 4 (never give a max!)

Martin Cornes

Mon 4th Sep 2017

1. What made you choose to buy these products from SSP? Internet search – ease of use for your website

2. What did you think of the service? Good

3. What did you think of the product? Suitable for purpose

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Mounting solar panels for off grid power system

5. Out of 5 (with 5 being great) how would you rate us? 5

Simon Rogers

Mon 4th Sep 2017

1. What made you choose to buy these products from SSP?  Purchased for a client

2. What did you think of the service?  Good

3. What did you think of the product? Good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) For prevent tampering with air con controllers

5. Out of 5 (with 5 being great) how would you rate us? 4.5

Evan Arthur

Fri 1st Sep 2017

1. What made you choose to buy these products from SSP? We specify your products for use in our manufactured products and have done for a while now

2. What did you think of the service? Excellent – next day delivery as promised

3. What did you think of the product? Excellent – exactly fit for purpose

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Security fastenings to secure the half-shells of the protective plastic case of a Network Testing Device (a heavily modified mobile phone)

5. Out of 5 (with 5 being great) how would you rate us? 5

Nick Forster

Fri 1st Sep 2017

. What made you choose to buy these products from SSP?
Internet search. Contacted SSP with a query about product which was dealt with professionally and even went off to measure the item.

2. What did you think of the service?
The service was great with updates on delivery

3. What did you think of the product?
The product is good quality and well made

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
We have installed the thermostat lockable cover in a holiday cottage which we let

5. Out of 5 (with 5 being great) how would you rate us?
A big 5.
The only comment I would make is that postage is very expensive when compared to other internet companies, eBay and Amazon.

David Edwards

Fri 1st Sep 2017

1. What made you choose to buy these products from SSP?  The variety, getting all the signs in one place

2. What did you think of the service? Rapid as always

3. What did you think of the product? Superior quality, not like cheaper alternatives we have had in the past

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)  Product was used to signpost a new events carpark on our site

5. Out of 5 (with 5 being great) how would you rate us? 5 star rating

Sebastian Hansel

Fri 1st Sep 2017


1. What made you choose to buy these products from SSP?  Internet

2. What did you think of the service? Good

3. What did you think of the product? Qualities from 1 not good to 10 excellent 7 if you stand closer to the sings you can see pixel errors on the logo.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) we needed Management parking.

5. Out of 5 (with 5 being great) how would you rate us? 4

John Holden

Tue 29th Aug 2017

1. What made you choose to buy these products from SSP? – Access to products via web site, price and delivery arrangements.

2. What did you think of the service? – Very good.

3. What did you think of the product? – Very good.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – To bring fire safety arrangements up to (my) standard.

5. Out of 5 (with 5 being great) how would you rate us? – 5

Rachel Clover

Fri 25th Aug 2017

1. What made you choose to buy these products from SSP? Good prices and just what we needed

2. What did you think of the service?  Brilliant service

3. What did you think of the product?  We needed temp Disabled signs which we can put out and in when we like.  These are just what we wanted.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) They are used mainly on a Sunday as 2 extra disabled parking spots.  Being a Cathedral we need to provide parking spots for our congregation and staff and this way we can ensure we have 2 which are dedicated disabled spots

5. Out of 5 (with 5 being great) how would you rate us? 5

Chris Bryant

Fri 25th Aug 2017

1, We were looking for a particular product which we found on the internet on your website.

2, The service was excellent, very friendly and helpful.

3, The product is of good quality and serves the purpose very well.

4, We use these to carry out daily checks on our fleet of forklifts.

5, 5

Huw Morgan

Thu 24th Aug 2017

1. What made you choose to buy these products from SSP? - Found on the internet at a reasonabe price

2. What did you think of the service? - Second to none

3. What did you think of the product? - Great quality

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - Psychiatric consultaion room

5. Out of 5 (with 5 being great) how would you rate us? - 5 - Great!

Bill Morgan

Thu 24th Aug 2017

1. What made you choose to buy these products from SSP? 1 - High on internet search and it was the product I was looking

 2. What did you think of the service? 2 - Good

3. What did you think of the product? 3 - Good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) 4 - I am a Drone Photographer and need to sign the area I am operating within

5. Out of 5 (with 5 being great) how would you rate us? 5 - 5

Steve Brown

Thu 24th Aug 2017

1. What made you choose to buy these products from SSP? Previous customer

2. What did you think of the service? Excellent – Incredibly fast order turnaround

3. What did you think of the product? Excellent

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Informing staff members and external contractors about new GHS/CLP symbols

5. Out of 5 (with 5 being great) how would you rate us? 5

Julian Holden

Thu 24th Aug 2017

1. What made you choose to buy these products from SSP? 1. Price and quick delivery

2. What did you think of the service? 2. Great although hesitated to order due to cost of postage.

3. What did you think of the product? 3. Exactly as described.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) 4. Undoing security hex bolts in our stores iPad cases (the originals get lost)

5. Out of 5 (with 5 being great) how would you rate us?  5. 4 (cost of delivery)

Alan Cross

Thu 24th Aug 2017

 

1. What made you choose to buy these products from SSP? Price

2. What did you think of the service? Fine

3. What did you think of the product? Good for what I need

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) It’s a "beware of Drones filming" sign so its to warn people about drones filming!

5. Out of 5 (with 5 being great) how would you rate us? 4.5 - or 5 if you hadn’t sent me this survey :)

 

Eva Williams

Thu 24th Aug 2017

1. What made you choose to buy these products from SSP? Thank you for your response

2. What did you think of the service? 5 out of 5 for each

3. What did you think of the product? 5 out of 5 for each

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)

5. Out of 5 (with 5 being great) how would you rate us?  5 out of 5 for each and quick delivery

Mr J Moir

Mon 21st Aug 2017

 

1. What made you choose to buy these products from SSP? My Google search led me to your website

2. What did you think of the service? Hassle free, easy to use website and the product arrived swiftly

3. What did you think of the product? Yet to install but seems very good quality

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We will be fitting the safety cover over an emergency gas shut off button to prevent it being pushed accidentally.

5. Out of 5 (with 5 being great) how would you rate us? 5

Jane Clitheroe

Mon 21st Aug 2017


1. What made you choose to buy these products from SSP? I bought these from SSP because they looked like quality products. The service was excellent and the snake eye bit does the job.

2. What did you think of the service?The service was excellent and the snake eye bit does the job. 

3. What did you think of the product? I bought these from SSP because they looked like quality products

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) I needed to undo snake eye screws that are on all my communal tap protection casings so that the plumber could fix the tap.

5. Out of 5 (with 5 being great) how would you rate us? I would rate you 5/5 for service and quality.

Neil Gant

Mon 21st Aug 2017

1. What made you choose to buy these products from SSP? 1. Cost/Availability with the promise of next day delivery.

2. What did you think of the service? 2. Very good customer service from Hayley.

3. What did you think of the product? 3. Product as described but would have preferred the option of having the signs made on a thicker base as fixing to fencing panels

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) 4...Needed the signs for warnings and to meet safety compliance.

5. Out of 5 (with 5 being great) how would you rate us? 5. 4 of 5 would have been 5 but unfortunately the holes as requested were not drilled in the signs .Not a big issue as easy to drill .
But will be back again when signage is required.
PS please provide a copy of your new catalogue.

Steve Hutchinson

Mon 21st Aug 2017

1. What made you choose to buy these products from SSP?  Only supplier readily available with stainless steel sheer off screws

2. What did you think of the service? Excellent, very prompt and helped us to deliver our works to a very tight schedule.

3. What did you think of the product? As specified -  A2 stainless steel  adequate for the job. 

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Used it for railway bridge signing, the plates have a high desirability for collectors and umm students.  Needed a sheer off screw compatible with  a previously approved chemical anchor to prevent the plates being taken.

5. Out of 5 (with 5 being great) how would you rate us? 5 Well done

 

Catherine Dean

Mon 21st Aug 2017

1. What made you choose to buy these products from SSP? I choose the product as i thought it would be good quality which it was.

2. What did you think of the service? The service was excellent

3. What did you think of the product? The service was excellent and the product was

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) for a low stairwell to warn and prevent people from banging their heads on a Victorian staircase

5. Out of 5 (with 5 being great) how would you rate us? I will be ordering another for the same purpose thanks

Patricia Crawford

Mon 21st Aug 2017

1. What made you choose to buy these products from SSP?  Googled for suppliers and then you were the most helpful in sending samples and information without making me feel I was asking stupid questions.

2. What did you think of the service? 2.    Excellent

3. What did you think of the product? Seems OK, will be using later this week

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Tighter control of Contractors, legislative compliance and ensuring visitors are recognisable from hotel guests

5. Out of 5 (with 5 being great) how would you rate us? 5

Jeremy Priest

Mon 21st Aug 2017

Happy with the permit book, arrived very quickly, very helpful staff over the phone.

Lydia McClure

Wed 16th Aug 2017

1. What made you choose to buy these products from SSP? I saw this sign at my local tennis club and was most impressed with it.  I investigated where it had come from and was given your address.

2. What did you think of the service? The service was prompt.

3. What did you think of the product? It is eye catching.  Writing was too small, as traffic is coming at speed when approaching the sign.  Material needs reinforcing.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) This sign is to warn about a concealed drive on an A road.

5. Out of 5 (with 5 being great) how would you rate us? 4


Ian Clements

Sat 12th Aug 2017

1. What made you choose to buy these products from SSP?
Found the product I wanted on your website

2. What did you think of the service?

Very good

3. What did you think of the product?
Just what I needed for the application

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
the hinged cover box was used to protect an emergency shut down for a standby generator and an emergency lock down button for the front of a building neither of which we wanted operating casually or accidentally

5. Out of 5 (with 5 being great) how would you rate us?
5

Sam Kirwan

Fri 11th Aug 2017

   1. What made you choose to buy these products from SSP?

Not knowing where to find the security bolts I required (and not expecting to find any locally), I resorted to Google to find a supplier. SSP was the first supplier I found that sold the bolts at a reasonable price and in small enough quantities suitable for individual/home users. Other businesses required minimum orders at levels that indicated they were only interested in selling to trades.

   2. What did you think of the service?

The service was faultless. The ordering process was straight forward and the items were dispatched and delivered very quickly, which (I think you'll agree) is what we've all come to expect from businesses selling online.

   3. What did you think of the product?

The product did the job I'd purchased it for and I can't see anyone ever removing the bolt without the right tools and a lot of time! I did have to buy bolts that were slightly longer than I required so had to cut them down first.

   4. What did you use this product for?

I used the product in a security device for my motorcycle to upgrade the immobiliser to Thatcham level. I'd bought the device from a dealer who'd advertised it as old stock but the one-way bolt was missing and a security torx head bolt was included instead. Not wanting to compromise on the Thatcham rating (and risk invalidating my insurance), I started searching for the correct bolt. I actually needed an M5x10mm bolt but M5x16mm was the smallest I found on your (or any) site. The bolt was extremely difficult to fit but that was more down to the device and gives reassurance that it will never be coming out!

I purchased some M4x12mm bolts just to be safe in case I hadn't measured the threaded hole in the security device correctly!

I only required one bolt but the packs of 10 you offered were fine, especially at such a reasonable price, and I'm sure I'll find uses for the remaining bolts in the future.

   5. Out of 5 how would you rate us?

The only thing that could have been improved in my experience was for the correct size bolt to have been available but, since that didn't cause any problems, I will have to give you 5 out of 5.

 

Sally McClure

Fri 11th Aug 2017

1. What made you choose to buy these products from SSP? Being able to customise signs to our requirements and provide the turn around that we needed.

2. What did you think of the service? Excellent service  (email correspondance and speed of delivery from placing the order – considering it was a custom order)

3. What did you think of the product? A good sturdy sign

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To provide clear signage in an area being redeveloped that has restricted access.

5. Out of 5 (with 5 being great) how would you rate us? Definitely a 5

Andrew Kerswill

Tue 8th Aug 2017


1. What made you choose to buy these products from SSP? Great website – easy to use and order online. Would be good to include more delivery info like you can do on Amazon ie communal gate codes for apt blocks etc as courier company just leave calling cards otherwise which makes your delivery to door worse than say amazons

2. What did you think of the service? Service was top notch and speedy

3. What did you think of the product? Product was excellent quality, not cheap but good value

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Signs to be used to identify private land in residential apartments with some public rights of way

5. Out of 5 (with 5 being great) how would you rate us? Def a 5

Chesterton Commercial

Mon 7th Aug 2017

1. What made you choose to buy these products from SSP?  - easy to understand website, phone call asking questions was great customer service, price very competitive.
2. What did you think of the service? EXCELLENT customer service, prompt replies, very friendly.
3. What did you think of the product? Quality control could be tighter as one sign was printed incorrectly, however saying that the other 5 were as expected. And the incorrect one was replaced without hesitation, and swiftly.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Parking directions for a large wedding.
5. Out of 5 (with 5 being great) how would you rate us? 4.5… 5 would have been the score if I didn’t need to get a reprint. But Gwyn was very helpful and brilliant customer service.

Kieran Farrell

Mon 7th Aug 2017

1.    What made you choose to buy these products from SSP?
Quick internet search looking for the particular type of product. (A google search for road signs from what I can remember.) The Website was well laid out, easy to navigate and the range of products was comprehensive.

2.    What did you think of the service?
Excellent. It was a small order. However, staff that I spoke to/corresponded with, were attentive and quite clearly customer focussed. They clearly had pride in their products and wanted everything to be to the customers satisfaction. I was very impressed.

3.    What did you think of the product?
Excellent.

4.    If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
Standard easily understood warning sign that can be affixed to a standard metal stand that can be used at a number of locations.

5.    Out of 5 (with 5 being great) how would you rate us?
A 5 of course. Well done and thank you.

Stephanie Arnold

Mon 7th Aug 2017

1. What made you choose to buy these products from SSP? – Best Price Seen!

2. What did you think of the service? – Great!

3. What did you think of the product? – Perfect quality!

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – Above our landscape compound entrance.

5. Out of 5 (with 5 being great) how would you rate us? 4

Robin Knott

Sun 6th Aug 2017


1. What made you choose to buy these products from SSP?
I wanted some “security fasteners” for a project. So I googled the term. Your website was one of several that came up. I was not familiar with these items, it provided information about the various products and was easy to use. It gave the costs clearly.

2. What did you think of the service?
Excellent

3. What did you think of the product?
Not used it yet. Will be doing so in next 2 weeks.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
I bought the screws & bolts on behalf of Derby Mountain Rescue Team. I am building a security locker in the rear of one of our Land Rovers to hold the “Controlled drugs” we carry. I need fastenings that cannot be removed from the outside, or at least very difficult to do so.

5. Out of 5 (with 5 being great) how would you rate us?
4.9 (well no one is “Perfect”)

Ewen Mcpherson

Sat 5th Aug 2017

The service was 1st class, 5. We needed the cover because my mother-in-law has dementia, and someone, perhaps a carer, kept altering the central heating settings. We googled your company

James Oxford

Fri 4th Aug 2017

1. What made you choose to buy these products from SSP? i googled road signs and it brought several companies up

2. What did you think of the service? service was fast

3. What did you think of the product? item wasn't great, red was smudged

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) brought the sign for my autistic four year old who is obsessed with road signs especially give way signs and no through road!

5. Out of 5 (with 5 being great) how would you rate us? 3 out of 5 because I didn't think it was worth the money and thought would be slightly more rigid




Sandra Machado

Fri 4th Aug 2017

1. What made you choose to buy these products from SSP? You had the specific item we were looking for.

2. What did you think of the service? On time.

3. What did you think of the product? We haven’t use this order but we have previously order one that we were happy hence this bigger order

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Used to cover our a/c panels.

5. Out of 5 (with 5 being great) how would you rate us? 4

David Summers

Fri 4th Aug 2017

1. What made you choose to buy these products from SSP? Did not need a large quantity; helpful webinfo to determine correct product.

2. What did you think of the service? Excellent

3. What did you think of the product? Excellent; easy to fit.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better). Fastening the 2 halves of pipeclips being used to hold a vertical metal pole in a public location.  

5. Out of 5 (with 5 being great) how would you rate us? 5

Christopher Eden

Fri 4th Aug 2017

1. What made you choose to buy these products from SSP?
SSP have the product I need

2. What did you think of the service?
1st Class

3. What did you think of the product?
Good, I have used this system for many years

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
Secure remote door lock

5. Out of 5 (with 5 being great) how would you rate us?
5,  of course

John Herlihy

Fri 4th Aug 2017

I looked online for a cover for the clock on the wall in our sports hall. I was very happy with your service from start to finish, The only complaint albeit a small one was that the clock guard could of been packaged differently, it was a bit bent in one area, but I understand that's not down to yourselves as such, but more so down to the courier.

So all things considered I would still use you again.

Sonia Randles

Mon 31st Jul 2017

1. What made you choose to buy these products from SSP? – you were the most reasonably priced for what we needed.

2. What did you think of the service? Allowed us to submit an invoice instead of using our card, very helpful      

3. What did you think of the product? Not installed yet but looks fine.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) to cover security cameras – we have been burgled twice in 4 months.

5. Out of 5 (with 5 being great) how would you rate us? 4 / 5, packaging was a bit destroyed by time it arrived today.

Daniel Medhurst

Fri 28th Jul 2017

1. What made you choose to buy these products from SSP? We chose the items mainly because the signs where of great price and also provided a wide range of selection which we required.

2. What did you think of the service?  We believe the service was of the highest standard, the signs where delivered in good time also.

3. What did you think of the product? The products are great, exceeded expectations in many areas.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better? They’re for our practice, to highlight key areas and points for our staff and patients.

5. Out of 5 (with 5 being great) how would you rate us? I would rate the service 5, no complaints at all and very happy with the service provided.

Phil Odgen

Fri 28th Jul 2017

1. What made you choose to buy these products from SSP? Delivery time price for product.

2. What did you think of the service? Delivery time was fast.

3. What did you think of the product? The product is good quality and simple, but meets needs.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) a site where guys are undertaking hot works.

5. Out of 5 (with 5 being great) how would you rate us? 5

Andy Wallace

Fri 28th Jul 2017

1. What made you choose to buy these products from SSP? Google search found your website, info on website was very helpful.  Also contacted your office by phone and the advice on product selection was very good.

2. What did you think of the service? Very good.

3. What did you think of the product? Very good.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Security screws to attach roof bars to my car.  The ‘security’ screws provided by the manufacturer (Thule) can be removed easily as the Torx pin head bit is commonly available.

5. Out of 5 (with 5 being great) how would you rate us? 5

Ashley Jinks

Fri 28th Jul 2017

1. What made you choose to buy these products from SSP?

I have been after temporary bus stop for a while a googled where to find them and found your website.

2. What did you think of the service?

The service I received from the company was 1st class.

3. What did you think of the product?

Whilst I have not used the product yet they appear to be just what we are looking for. If you like when we 1st use them I can send you a photo. Please note however I have order some vinyls to cover the original bus stop sticker that comes with the product so that it matches our stops.  

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)

The temporary stops will be used when we need to close fixed bus stops for roadworks or road closures.

5. Out of 5 (with 5 being great) how would you rate us?