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In the event that the product ordered is no longer required it may be returned by contacting SSP Direct and obtaining a returns reference number and form to complete. Returns will be at the expense of the client and must be made within 14 days of delivery. Returned items must be identified externally with a returns number and be in the original packaging and condition as when dispatched from our warehouse.

Refunds will be issued once goods are quality checked and will be made back onto the card that was used to make the initial purchase. If items are returned and an exchange is made no restocking fee will be applied. If no exchange is made a restocking fee of 15% will be applied.

Personalised products are exempt from our returns policy, these include items such as signs, engraved items, personalised visitor books and systems. Security removal tools and keys are also exempt. Where appropriate, artwork would be emailed for your approval prior to production.

If an item you have received is faulty or damaged please contact our friendly customer service team on 0161 4137939 who will resolve this for you.

Recent customer comments:

"Had to effect an exchange as first item was not right - my fault. Received excellent service & immediate refund on original. Sincere thanks" Michael Pomroy

"I spoke/discussed with a number of staff and all seemed knowledgeable. I ordered some hardware I had no experience of and best efforts by me, I still got the order wrong. I contacted SSP and the were understanding and we were able to re-order, get a very quick delivery AND we were refunded in a timely manner. No problems, great service" Stuart Davies