Secure
No Quibble Returns
Free Delivery £75+
Over 80,000 Customers
Reviews: 2,268
About Us
Excellent
2,268
customers have written
a review
Recent reviews
JL West Midlands
Fri 23rd Jul 2021
Excellent serviceRob Scott
Wed 21st Jul 2021
Helen Avenell
Wed 21st Jul 2021
The customer service over the telephone was fantastic - really helpful both initially on advice about the product I was looking for, and latterly when I was chasing the order. However, delivery was appalling. Despite being on the Scottish mainland I had to pay the ridiculous 'Highlands & Islands' surcharge which meant my package (measuring approx. A5 envelope size) cost me £35 in delivery charges. Added to that, I ordered on Thursday afternoon and the package arrived the following Tuesday (not exactly next day delivery). I have dealt with other companies who do not add this restrictive & unfair charge to their delivery for anyone who happens to live within what is a huge postcode area, covering not only 'remote' islands but also a significant part of the Scottish mainland, and suggest that you look at other courier options. We may be a small percentage of your customers but this charge is really unacceptable. For this reason I could not recommend your company and if I had not required this product in such a hurry, I would have gone elsewhere to order.
SSP Response:
Good morning Helen
I have looked at your order and feedback below. I am really pleased to see you were happy with the customer service and product, as we take customer satisfaction very seriously. I can see you were only charged £16.65 for delivery which we informed you at time of order. I can appreciate your frustration at the charges, but unfortunately this is the charge DPD charge us. We do not make any profit on delivery whatsoever, we just pass on our charge. As DPD class this as a Highlands delivery, it is a two day service, which is beyond our control unfortunately. The goods left us the same day we received your order. We do review our courier service regularly to make sure it is the most cost effective, but we do have to balance this with reliability, as I am sure you can appreciate.
Thank you for your order and for taking the time to complete our survey, which is so important to make sure we are always striving for the very best service.
Have a lovely week.
Amanda Craven
Wed 21st Jul 2021
Security News
Is the way your business handles visitors compliant with the new GDPR Data Protection laws?
Here we look at five paper-based visitor systems and ask which ones are compliant with the new GDPR legislation
GDPR - A truly scary four letter word
Have Visitor books really been banned from major tourist sites amid GDPR fears?
The rise of the M3.5 Pin Hex Security Screw
How the M3.5 security screw protects people from electrical dangers
Safety News
Fire Action Notices: What is the best way of effectively conveying your fire evacuation procedures?
Whether the message is a fire safety one or a general safety message, the problems facing sign makers are the same: what is the best way of conveying essential safety instructions - through pictures or words?
At last, a home fire extinguisher that does not need to be serviced
The background on SSP's new multi-purpose domestic fire extinguisher
What exactly is the right height to position a custom-made aluminium sign or road sign?
A cautionary tale for anyone installing speed control signs or directional signs
