keySOLVE Access Control Electronic Rim Lock RL40B

Key Fob Rim Lock and 5 Free ISO Cards

CW Technologies, as the UK’s exclusive provider of keySOLVE, are proud to be the UK’s only company to offer the RL40B. Now available at just £299, this keyless rim lock now comes with 5 free electronic ISO cards. Saving you over £40 off our recommended retail price.

This high quality access control set continues to be our best selling rim lock as it provides all the elements you require; including a locking mechanism, power supply, reader and controller. For controlling single leaf, inward opening timber doors the RL40B also continues to grow in popularity as it can be fitted in less than one hour.

The keySOLVE rim lock is powered by two batteries (one lithium cell and one alkaline cell), which have a predicted life of 60,000 operations. This means that in some instances the batteries will last for up to five years. At this point the device will give ample warnings as the number of operations reaches specific milestones.

Strongly recommended for the following applications:
- Access control around hospitals, nursing homes, schools, offices and shops
- Can also be used on residential front doors

Features that set keySOLVE apart from the competiton:
- Provided with 5 ISO cards worth £3.50 a piece
- Will support up to 40 uniquely identifiable users
- Can withstand more than 3000lbs of abusive force
- Batteries included in price
- Suitable for use inside and out
- Can replace existing night latch on single leaf, inward opening timber doors 

Simon Booth

Wed 27th Sep 2023

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Judy M

Mon 12th Dec 2022

I just wanted to thank you for an excellent product! It hasn’t been fitted yet, but I can see that it will exactly do the job I need it to do. Very pleased at all the help you gave, plus the speed of delivery.

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Peter

Wed 9th Nov 2022

Thank you for this Peter the service you have provided has been great.

I will look forward to receiving this item and hopefully more in the future.

 Kind regards

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Amy

Tue 23rd Aug 2022

I just wanted to say a massive thank you for all your help yesterday. I really appreciate it and will certainly be using you again for future installation products.

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James M A

Thu 24th Mar 2022

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Rachael

Thu 25th Nov 2021

Just wanted to say a massive thank you.  The permits have just arrived and I'm really pleased, so thank you very much.

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Keiran McShane

Wed 15th Sep 2021

Thank you. Item is perfect for purpose required and service and support excellent.

No problems recommending on basis of both product and customer service

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Jackie W

Mon 16th Aug 2021

Just to say really impressed with our new signing in book does everything we wanted

Thank you

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Andrew S

Fri 25th Jun 2021

What made you choose to buy these products from SSP. 
SSP were the only company that were selling a customisable version of this product at a reasonable price point. 

What did you think of the product?
The A frames I ordered are perfect, the safety warning is large and clear as is my logo.Great quality you can see they will last the test of time. 

What did we get right?
Everything. 

What could we improve?
If I was to be really pick, then make some changes to the website. It took a while for me to figure out that I could customise any of your signs. But I am 50+ so that could 

just be me 🤣 

Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Well as I have only delt with you, then you're the only one I can mention 😁. That being said, you have been polite and professional and at all time and communications I have felt that 

nothing would have been too much trouble. If the rest of your team are as professionalthen it must be a great company. 

Finally, out of 5 what would you rate us?

Definitely 5 out of 5 have already recommended you to friends. 

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Paul B

Tue 11th May 2021

Thank you Mike for the great service .

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Graham M

Tue 11th May 2021

What made you choose to buy these products from SSP? , Appearance, security and price.

What did you think of the product? , Very good, as expected.

What did we get right? Good web site, lots of clear photo’s/info, easy to order/pay, very fast delivery

What could we improve? Zip

Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

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Carl T

Tue 11th May 2021

What made you choose to buy these products from SSP? I google searched what I needed and you were the best price for exactly the product I needed.

What did you think of the product? Exactly what I need

What did we get right? Easy checkout on the website

What could we improve? As the checkout, product and delivery were what I expected, I feel no improvements are necessary at this time

Is there anybody that you have dealt with that deserves a special mention in our team meeting? I haven’t spoken to any individual due to the experience being very smooth

Finally, out of 5 what would you rate us? 5

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Paul H

Thu 6th May 2021

Hello, what a good product, easy for me to finally get the size i needed, great delivery time, good quality, easy to fit, 5stars.

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Darren N

Thu 6th May 2021

Thanks for the amazing service.....everything arrived this morning  and is perfect, just what we were looking for.

Thank you

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Kenneth V

Wed 24th Feb 2021

I chose the product as a result of searching the web. I liked the idea and the look of the guard and was NOT disappointed with the items when they arrived. They are very well made and finished well with a protective coating. The delivery was prompt within 24 hrs.

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Nicola H

Tue 23rd Feb 2021

1.What made you choose to buy these products from SSP? I used Google to search for the item I was looking for, really easy to find, website was easy to use and value for money
2.What did you think of the product? Product was really good value for money
3.What did we get right? Yes 1st time, really great communication too, speedy response
4.What could we improve? Nothing I can think of to be honest, I will definitely use you again
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn was really helpful with a quick response ensuring my product was perfect for me

Finally, out of 5 what would you rate us? 5

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Mike D

Tue 23rd Feb 2021

Five out of five! I saw a colleague using your tools and bits and he recommended. I ordered yesterday received today. Many thanks

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Andy W

Tue 23rd Feb 2021

Have used you guys before and the service is great – Peter has recently helped me with a return and replacement part which was good.
Products are competitively priced and I don’t need a trade account, which is helpful when I’m just after a few bits.

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David M

Wed 17th Feb 2021

My order was delivered in 24 hours can’t ask for more than that. 

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Lee R

Wed 17th Feb 2021

My father in law has dementia & he put the kettle on the electric cooker ring & nearly setting his kitchen on fire.
So I looked on the internet to see if I could put something in to stop him from using the electric cooker & it allows the carers to turn the isolation switch on & off then be locked.
This product was perfect & even the warden of the sheltered housing scheme is impressed with it.

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Lorraine W

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? Recommended to us
2.What did you think of the product? Good product
3.What did we get right? You were very obliging
4.What could we improve? If you ask us question please wait for the answer before proceeding
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark

Finally, out of 5 what would you rate us? 4.5

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Arran M

Wed 10th Feb 2021

Hi, 

We recently purchased the clear light switch cover which locks.  My adult son has autism plus a severe learning disability.  I only wish i had come accross your product many years ago.  My son would get up in the middle of the night puting on and off the lights in our bedroom, hallway and toilet.  To be constantly woken up with lights going on and off at all hours does not help with our badly needed sleep.  We now can control the lighting and if needed leave a dim light on for our son.  The box is baffling him as he can get into the light without a key.  The inconvenience of using the key is nothing compared to sleeping without blackpool illuminations going on and off at all hours.  Sheer bliss.  I will pass the word on.  Thank you😊

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Alex B

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? . I’ve bought from SSP before and was amazed by the usefulness of the products and needed something similar again.
2.What did you think of the product? Product works perfectly.
3.What did we get right? Buying process was quick and simple and delivery was very quick.
4.What could we improve? I cannot think if anything you can improve.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Since I purchased online I didn’t deal with anyone.

Finally, out of 5 what would you rate us? 5/5 products and service

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Anne C

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? I browsed the internet and found your website had exactly what I needed
2.What did you think of the product? It was exactly what I needed!
3.What did we get right? Very promptly dealing with a mis-delivery by DPD, which was not of your making. The product, when DPD managed to deliver it to the right address, was well packaged and as described.
4.What could we improve? I honestly can’t think of anything. In all honesty, these aren’t the kinds of products I would expect to buy all that often, but if I did I wouldn’t hesitate to use your service again. I have told my family and friends.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I had prompt and helpful replies from yourself.

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Amoy R

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? It was the only product that I could find that was suitable for what I needed.
2.What did you think of the product? Perfect, as described, very easy to fit.
3.What did we get right? Delivery time & product.
4.What could we improve? Overall cost was quite high.

Finally, out of 5 what would you rate us? 4.5

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Emma L

Wed 10th Feb 2021

What made you choose to buy these products from SSP? I always check products and prices on SSP when looking for products we require.
What did you think of the product? Always receive products as described. We’ve never had any issues with the products.
What did we get right? Good customer service, quick response and delivery times
What could we improve? N/A

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Eamonn F

Wed 10th Feb 2021

Thankyou, everything was as expected a good product,prompt delivery. 5 stars will use your company again.
Regards Eamonn

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Deborah R

Wed 10th Feb 2021

Thank you for your very prompt delivery of my order. It looks like an excellent product. Thank you very much. 5 star rating

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Caitlin M

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? It was the website I was directed to use by my manager.
2.What did you think of the product? The stickers were high quality and looked good
3.What did we get right? Emails updating me with the process (order confirmation, delivery, etc) were helpful, and delivery was fast.
4.What could we improve? Nothing.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t deal with a specific individual.

Finally, out of 5 what would you rate us? I would rate you 5 stars for the reasons stated above. The customer service is really great, we will use your website again.

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Daniela F

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? It was an internal recommendation from a colleague in my company
2.What did you think of the product? Good quality and cover GDPR needs.
3.What did we get right? Quick attention and good follow up, even for our dispatch with a 3rd party
4.What could we improve? In my experience, nothing. Good attention and service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes, he was really helpful during the purchase process and collect.

Finally, out of 5 what would you rate us? In my experience 5

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Matthew H

Mon 1st Feb 2021

Good morning, We have just take deleivery of the bollards. Just want to thank you for the faultless and speedy service revived from yourself. Kind regards Matthew 

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Trish. S

Thu 7th Jan 2021

I think the main feedback I would give is the speed of service which was excellent as the product arrived next day.  I would rate the service as 5 out of 5.

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Christopher L

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? After a long internet search, SSP stood out as having the best selection, and the most competitive price, and they we’re able to customise my order to my exact specifications.

2.What did you think of the product? Excellent, not only was it exactly what I ordered, but the quality and finish is outstanding.

3.What did we get right? Direct and fast communication, a complete service including bespoke items, I was able to set up a credit account for my company with ease, full tracking of my order as well as regular updates, overall totally professional.

4.What could we improve? The only problem I experienced was the odd email dropping into your spam folder, but that’s par for the course these days with so many scammers about.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton for helping me get my account set up and order complete, Mike Mcnee for his work on producing the artwork for my bespoke items, and Hayley for searching through the spam files to track down my lost email, all of which were very helpful and professional in delivering my order.

Finally, out of 5 what would you rate us? 5

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Dawn W

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? I needed a switch cover to prevent my Mum turning off appliances that needed to be on all of the time. Yours seemed to meet my requirements
2.What did you think of the product?Excellent, it does exactly what it was meanrt to do.Have you considered offering double sided tape to affix the the covers to tiles so you don't damage the tiles. I used the removable tabs make by Compede.
3.What did we get right? Deivery was very quick
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I ordered online, so I did not have any direct contact with anyone.

Finally, out of 5 what would you rate us? 5

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Caroline L

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? GDPR SIGN IN BOOKS
2.What did you think of the product? EXCELLENT – DID THE JOB AS DESCRIBED
3.What did we get right? EVERYTHING – SPEEDY SERVICE VERY HELPFUL
4.What could we improve? NOTHING!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? THEY WERE ALL HELPFUL

Finally, out of 5 what would you rate us? FIVE

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Dan

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? – Used these before, know from previous purchases products are good quality
2.What did you think of the product?
3.What did we get right? – all of it
4.What could we improve? -nothing, all flows and live chat worked very well.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? - 5

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Dave C

Thu 17th Dec 2020

The product we ordered from you was perfect.
The customer service and delivery time was excellent.

We'll definitely buy from you again

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Chris C

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? I have purchased Similar products in the past, always found them of good quality.

2.What did you think of the product? The Product it self was perfect, however my ability to measure not so much and I couldn't actually use the product in the end. However keeping it encase another opportunity to use arrives.

3.What did we get right? Order was dispatched and delivered sooner than expected, no complaints.

4.What could we improve? Some more side on images would be handy for the socket protectors on the website.

Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens was really helpful a while back on a previous order.

Finally, out of 5 what would you rate us?

5

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ALISON B

Thu 17th Dec 2020

GDPR VISITOR BOOKS
1.What made you choose to buy these products from SSP? COVID TRACING
2.What did you think of the product? EXCELLENT

3.What did we get right? GOOD PRODUCT, PROMPT DELIVERY
4.What could we improve? ALL GREAT

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Aoife M

Thu 17th Dec 2020

Product is excellent, exactly what we needed.
Fast quick responses and postage.

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Caroline B

Thu 17th Dec 2020

Good Morning

We chose SSP as we have had previous good service from you, the usual turnaround time from order to delivery is a couple of days which is important when supplying permit books / forms.

Mark Hughes was very helpful when I had to chase up an order and sorted everything out for me quickly and we had our delivery within the week.

As usual very good service.

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Karen F

Thu 17th Dec 2020

I chose to purchase the light fitting covers from you in the first instance because when I googled them you were the first place that had the deeper ones that fit over our switches. Having purchased them before I returned to you because
1. They fit
2. They do the job we need
3. Delivery was quick and well packaged
4. I can pay on an invoice.

I hope this feedback is helpful.

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Jamie B

Thu 19th Nov 2020

1.What made you choose to buy these products from SSP?

I work in the care industry and had seen the products on line. Sadly my father suffers from dementia and started playing with his heating controls. I therefore purchased the SSP products.

2.What did you think of the product?

Very good. Well made and easy to install.

3.What did we get right?

Well designed product, everything required in the box.

4.What could we improve?

Had to modify one product to go over a wire. But not sure how you could design that in. Thermostat radiator covers work well on new thermostat but not old ones . Maybe good to increase size range in future.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
No
Finally, out of 5 what would you rate us? 5

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Andrew P

Wed 18th Nov 2020

1.What made you choose to buy these products from SSP? I found you through an internet search.
2.What did you think of the product? Everyone here is very pleased with it.
3.What did we get right? Everything – extremely helpful
4.What could we improve? I cannot think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, Mike McNee

Finally, out of 5 what would you rate us? 5

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H Mudhar

Wed 18th Nov 2020

1.What made you choose to buy these products from SSP? Saw it on the website but the main driver was the handling of my call.
2.What did you think of the product? Excellent.
3.What did we get right? Everything
4.What could we improve? May be accept orders from schools if paperwork can’t be actioned immediately e.g. during school holidays
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The gentleman who too my order for being so knowledgeable and advising on how to take the measurements.

Finally, out of 5 what would you rate us? 10 (5)

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Jane C

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Always get my goods from you.
What did you think of the product? Good
What did we get right? Yes
Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

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Jerome L

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Good detailed website
What did you think of the product? good quality
What did we get right? help on phone
Is there anybody that you have dealt with that deserves a special mention in our team meeting?
5.no name but very helpful

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Brendan T

Tue 17th Nov 2020

Found what i was looking for on your web site, very helpful over the phone, a bit strange wanted paying before i could send my driver to pick up so had delivered, product was what i was looking for, good service

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Vicky B

Tue 17th Nov 2020

What made you choose to buy these products from SSP? – previously bought from you and wanted the same item again
What did you think of the product? Great, does exactly what we need it to

What did we get right? Customer service was fab, no issues at all, easy to order and quick delivery
What could we improve? Can’t say anything as I haven’t bought much from you, every time we have its been with no problems which is amazing
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I didn’t speak to anyone

Finally, out of 5 what would you rate us? 5 !

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Jamie H

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Actually found you online

What did you think of the product? Great product 

What did we get right? Yes items was correct

Finally, out of 5 what would you rate us? 5

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Eoin O

Tue 17th Nov 2020

What made you choose to buy these products from SSP?
You were nearby so I could collect.
What did you think of the product?
Great quality. Reasonable price.

What did we get right?
The people I spoke to on the phone and had email conversations could not have been more helpful - I think I even said it in an email at the time. They were all a pleasure to deal with.
What could we improve?

Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Gwyn and Peter. They were exceptional.

Finally, out of 5 what would you rate us?
5

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Karl S

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Exactly what we required at a good price.
What did you think of the product? Great product
What did we get right? Straight forward telephone transaction, and next day delivery. Can’t fault the service
What could we improve? Hard to pick a fault
Is there anybody that you have dealt with that deserves a special mention in our team meeting? No Sorry

Finally, out of 5 what would you rate us? 5

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Hari K

Tue 17th Nov 2020

1.What made you choose to buy these products from SSP?
Existing customer, have purchased other equipment before.
2.What did you think of the product?
the product looks like what was described on the website.
3.What did we get right?
Customer service and calls with Gwyn
4.What could we improve?
Nothing..
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Gwyn for his call and speed of answering questions. I hope the Tags stay up as agreed :)

Finally, out of 5 what would you rate us?
5

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Ian H

Sat 14th Nov 2020

1.What made you choose to buy these products from SSP? THE ONLY SOURCE I COULD FIND FOR THE PRODUCT I REQUIRED
2.What did you think of the product?EXCELLENT PRODUCT ALTHOUGH A TAD EXPENSIVE
Service: GREAT SERVICE
3.What did we get right? RIGHT PRODUCT PROMPTLY DELIVERED
4.What could we improve? COST OF THE PRODUCT WAS HIGH AND DELIVERY CHARGE WAS EXCESSIVE. SUGGEST YOU SHOP AROUND FOR CHEAPER DELIVERY TO NORTHERN IRELAND
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 4

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Alisha B

Mon 2nd Nov 2020

1.What made you choose to buy these products from SSP?
Found your website whilst looking for staff sign in books, and was impressed that they were GDPR approved and also ordered visitor books at the same time.
2.What did you think of the product?
Good quality product.
3.What did we get right?
Website was easy to navigate and to order form.
4.What could we improve?
Updates on deliveries would be good.

Finally, out of 5 what would you rate us? - 5

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Becky S

Thu 29th Oct 2020

1.What made you choose to buy these products from SSP?
Repeat order – specifications must have matched what were required
2.What did you think of the product?
Required for refurb our production stands – often changed yearly
3.What did we get right?
Ordering was easy – confirmation / invoice / despatch emails are good
4.What could we improve?
Ability to pay using paypal would be good
Finally, out of 5 what would you rate us? 5

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Alexis M

Thu 29th Oct 2020

What made you choose to buy these products from SSP? First suitable result that came up on google search – image of product looked like it was exactly what we needed
What did you think of the product? Excellent
What did we get right? Correct product supplied quickly
What could we improve? Did not need/want to be contacted re feedback on such a small order

Finally, out of 5 what would you rate us? 4

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Brenda S

Thu 29th Oct 2020

1.What made you choose to buy these products from SSP? Used you before
2.What did you think of the product? GDPR – Perfect for the job
3.What did we get right? Excellent service
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The Sales person on the phone was excellent

Finally, out of 5 what would you rate us? 5

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Ashok D

Wed 28th Oct 2020

Good and quick easy ordering service
Received on time with speck as requested
Well done ssp

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Stacey L

Tue 6th Oct 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Boss is happy so I’m happy!
3.What did we get right? Very efficient and quick (we had put an order with another local company first as they were slightly cheaper but they had terrible response time and even worse customer service skills)
4.What could we improve? Nothing comes to mind
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think I only dealt with Mark and he was efficient, professional and responded promptly. He made it a very easy experience.
Finally, out of 5 what would you rate us? I would give a strong 4!

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Richard S

Fri 25th Sep 2020

1. What made you choose to buy these products from SSP? A relative has dementia and persists in turning off electrical appliances. Your boxes help in preventing this behaviour.
2. What did you think of the product? The product seems to do the job.
3. What did we get right? Hiding the screws within the frame to prevent them being unscrewed is important for us.
4. What could we improve? The box is very big - could you design less intrusive but suitably sturdy boxes to cover single or twin sockets. Also, could you make the plastic opaque? I have to line the boxes with paper so that my relative cannot see what is inside them - that helps her to forget what is hidden away and reduces her stress levels.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? So far, 5 out of 5.

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Sharon

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? I googgled, liked the website friendliness and clarity
2.What did you think of the product? Great fine for us
3.What did we get right? You invoiced at our request , brilliant
Finally, out of 5 what would you rate us? 5

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Pete R

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? – I was pointed to your website by our Lead Electrician
2.What did you think of the product? – Great. your pricing is very competitive
3.What did we get right? – You’ve got everything right so far, website, prices, service, payment etc just waiting on product & delivery
4.What could we improve? – At present, I’ve not seen anything to improve
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – All the staff I’ve dealt with so far have been excellent, fast, polite service
Finally, out of 5 what would you rate us? – 5

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Finance

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? Price and quality
2.What did you think of the product? Very Good - repeat orders
3.What did we get right? From order to delivery very quick
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not contacted recently but the whole team must be doing something right as I know I can get items quickly
Finally, out of 5 what would you rate us? 5

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Anon

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP?
Initially I was looking on search engine for a thermostat cover, but then noticed that you make signs, and have been looking for signs for a while, but mostly they were expensive and not customised.
2.What did you think of the product? The thermostat covers are perhaps fairly expensive for what they are. The signs are excellent, and perfectly sized for our needs.
3.What did we get right? Your website is excellent, easy to find what you want, and worked well even on our slow connection. 'Make your own sign' excellent. Phone calls were answered promptly, and the person answering understood what I wanted and knew your products.
4.What could we improve? Can't think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, the gentleman who dealt with our order/questions by phone and email, Mike McNee.
Finally, out of 5 what would you rate us? 5

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Clare H

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? - internet search, and detailed info on the website and from your staff
2.What did you think of the product? - it is as described, fit for purpose, we're getting a great result from it
3.What did we get right? - service on the phone and by email was really helpful and informative
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think it was just Peter and Mark that I dealt with, and they were both great
Finally, out of 5 what would you rate us? 5*

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Mike N

Thu 24th Sep 2020

1)What made you choose to buy these products from SSP? looked like what we needed
2)What did you think of the product? after trying 1 piece we were impressed with quality
3)What did we get right?because it was expensive we asked for a discount for purchasing a few and you obliged.
4)What could we improve? nothing really
5)Is there anybody that you have dealt with that deserves a special mention in our team meeting? everybody we have dealt with have been very professional and efficient including the delivery
Finally, out of 5 what would you rate us? 5

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Gillian C

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? Found your company via search engine and they met the GDPR and Covid requirements
2.What did you think of the product? It was exactly as advertised, feels good quality and the print is clear
3.What did we get right? Easy to order. Received confirmation, delivery details and invoice promptly. Delivery arrived within a couple of days.
4.What could we improve? I cant think of anything that could be improved upon.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, sorry.
Finally, out of 5 what would you rate us? 5

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Bruce H

Thu 24th Sep 2020

The web site suggested you had the kind of security fixing I needed and I received good advice when I called for technical support. The fixings I bought did not have any instructions with them like the size of drill needed which would have been helpful.

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A Bozorgy

Fri 18th Sep 2020

1.What made you choose to buy these products from SSP? Found you on google search, your price look reasonable, I found the parts I wanted.
2.What did you think of the product? It’s doing the job.
3.What did we get right? Almost everything, price, quality delivery
4.What could we improve? Set up an account for us
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Can’t remember the name, but the person who processed my order was nice and helpful.

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A. L Noble

Mon 14th Sep 2020

1.What made you choose to buy these products from SSP? – we have purchased them previously, and found them they met our requirements
2.What did you think of the product? – they meet the current GDPR requirement
3.What did we get right? – Good speedy service
4.What could we improve? – The overall service we received was good, The only comment is I had to request an invoice as I did not receive on automatically.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? My order was on Line, however Peter Ashton responded quickly to my invoice enquiry and resolved the issue immediately

Finally, out of 5 what would you rate us? 4.5

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A Tuck

Sat 12th Sep 2020

1.What made you choose to buy these products from SSP? - recommendation from my client at University of S Wales
2.What did you think of the product? - spot on 
3.What did we get right? - a good, well thought out product 
4.What could we improve? - happy so far!!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  - whoever I spoke with on my first contact 

Finally, out of 5 what would you rate us?  - 5

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C Young

Fri 11th Sep 2020

The product was just what we wanted.
Very pleased with the service can’t think of any improvements

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B Ede

Fri 11th Sep 2020

I chose SSP for value and quality of products and both criteria were perfectly fulfilled.
I have no hesitation in giving SSP five out of five.

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A Prothero

Fri 11th Sep 2020

1.What made you choose to buy these products from SSP? Returning client
2.What did you think of the product? Fit for purpose
3.What did we get right?Everything
4.What could we improve? N/A
4.What could we improve? What could we improve?Sales persons

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J Gaggero

Fri 11th Sep 2020

1.What made you choose to buy these products from SSP? Good website plus SEO directing me to it.
2.What did you think of the product? They met my expectations perfectly
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  All on line and therefore no.

I am pleased to rate you with an unblemished “5”

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C Crawford

Thu 10th Sep 2020

We have had the product before and found it suited what we required for GDPR purposes.

The ordering process was straightforward, efficient and the delivery was quick.  We will order again when we need the product again.

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A M Perry

Thu 10th Sep 2020

1.I am part of an interim hospital hotel project and they had one of the books in the hotel. We knew what we needed but couldnt find anything on line, so pulled off the website details from the hotel booklet the Holiday Inn had purchased.
2. Great - we are needing to record temperatures into the building and would like a field to be able to do that.
3. When I found you it was easy to order
4. seller on Amazon

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C Archer

Thu 10th Sep 2020

everything that you have done has been great I'm so pleased with the service I just wish I had measured the product correctly so as to not mess you about. I will not hesitate to use your company again. Many thanks Chris.

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Mandy P

Thu 23rd Jul 2020

I am very satisfied with your support. Let me give your staff that I’ve dealt with were very responsive. It’s a 5!

Regards and stay safe.

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Andrew R

Wed 22nd Jul 2020

1.What made you choose to buy these products from SSP Direct?
The product details were clear and informative enabling me to determine which products were best suited for my needs.
I do not normally shop on-line but felt 'secure' in ordering from a locally based company.
I shared with others my positive experience plus many were taken with the Track and Trace book

2.What did you think of the product?
Very pleased with the products and matched the marketing descriptions.

3.What did we get right?
The process was smooth; confirmation and shipment information was customer focussed; marketing of products was clear and images were very helpful.
For not normally shopping online I did find the process customer orientated.

4.What could we improve?
Given that this was my first order I am not sure.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I did not deal with a particular person but believe it would be helpful to the team to share my generic thinking and experience.
Hopefully this would be an encouragement given the challenges faced by all this year!

Finally, out of 5 what would you rate us?
5 out of 5

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Chris K

Wed 22nd Jul 2020

I would like to thank you for the excellent service. I ordered some Torx head screws around 4pm yesterday and they were here by 8:15 this morning!

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Chris F

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? Search of the web, this product best suited our need.
2.What did you think of the product? Good quality.
3.What did we get right? Everything
4.What could we improve? Nothing I can think of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, I ordered on-line.
Finally, out of 5 what would you rate us? 5

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Annie S

Mon 20th Jul 2020

Hello!
We were delighted with the reflective sign for our driveway brick post. It arrived speedily, was well packaged and appears to be of good quality.
Whether it stops drivers reversing into our gatepost.... Only time will Tell!
Thanks
Annie

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Alex B

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? good price and good quality product
2.What did you think of the product? excellent quality product
3.What did we get right? got here on time no issues
4.What could we improve? keep going you've got it pretty much right!
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? smooth transaction so didn't need any contact with your staff.

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Alex B

Fri 26th Jun 2020

1) What made you choose to buy these products from SSP Direct? I was looking for a large and sturdy plug cover for a plug near the floor that kept getting hit, and ended up finding your site through Google Images.
2) What did you think of the product? The product is very well made, It's sturdy and protects the socket very well. It drills directly into the wall and not just clips onto the socket like other products, which is much more secure. The edges are rounded and the whole front panel is curved so anyone who does catch it will not be injured. The internal depth is almost 11cm, so this is perfect for those with plug timers or other similar devices. Since I wanted to remove the plug without taking the whole cover off the wall I simply removed one of the fins from the backplate (As you can see in the attached image), however this is not the intended use for the product so I have absolutely no complaints.
3) What did we get right? Ordering process was quick and simple and delivery was impeccable. I ordered the product in the afternoon and it arrived the morning of the next day. That's faster than most other companies!
4) What could we improve? While installing the cover is pretty self explanatory for the most part, I would have said maybe include some simple instructions, however now I see that there is actually some on the website by clicking 'More info' and even a video. Very nice!
5) Is there anybody that you have dealt with that deserves a special mention in our team meeting? As I ordered online through the website I didn't actually have to deal with anyone.
I would rate both the product and the service 5 / 5. I would definitely recommend SSP and should the need arise for similar products SSP Direct will be the first place I go to.

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Marcella F

Thu 11th Jun 2020

1.What made you choose to buy these products from SSP Direct?  Availability and fast delivery

2.What did you think of the product? I haven’t used it yet, it was recommended by my decorator

3.What did we get right? Delivered next day as promised, great packaging

4.What could we improve? No improvements to suggest, perfect service

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 5 out of 5

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Hilary C P

Wed 10th Jun 2020

1 What made you choose to buy these products from SSP Direct?   SSP Direct came up on a search & had the products we needed originally a few years ago.

2 What did you think of the product?  Products are well made & ideal for our needs (Road signs)

3 What did we get right?  Quality of customer service & speed of delivery.  On two occasions we’ve needed signage at short notice.  On the first occasion I rang up, got through easily & the order placed easily.  Second time I used online chat. Again lots of help, great service & speedy next day delivery.  Thank you.

4 What could we improve?  Nothing

5 Is there anybody that you have dealt with that deserves a special mention in our team meeting? I’m afraid I can’t remember who I dealt with.

5 out of 5.

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Doug R

Tue 9th Jun 2020

Ordered from you before and was very happy with product and service and so had no hesitation in making a repeat order – excellent speed of delivery and customer service - 5 star!

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Darren A

Tue 9th Jun 2020

I hope you are well

I’m very happy with the service provided and will be more than happy to continue using the services of SSP Direct Ltd

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Nick A

Tue 9th Jun 2020

Thanks for your email. In short, I'd give it 5/5 for the GDPR signing in books we ordered....it arrived quickly and are what we need.
What made me choose? Internet search for what I needed - and appeared good price, what I needed.
Hope that helps - short and sweet, but to the point.
Have a lovely day

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Jamie R

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? – I was searching for a particular product and found it on your website
2.What did you think of the product? – Good quality product, the customer was satisfied
3.What did we get right? – Swift service, from order point to receiving the product
4.What could we improve? – Cannot think of anything
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Ordered online
Finally, out of 5 what would you rate us? - 5

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Dan E

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? – we chose SSP Direct as we had a good customer service experience last year and we returned to SSP Direct to order additional quantities of products we had already ordered last summer for some of our other buildings
2.What did you think of the product? – the product was good quality and arrived promptly as they did previously last summer
3.What did we get right? – good customer service, met my request for different valve tag number ranges for different sites to meet our needs
4.What could we improve? – nothing springs to mind, my experience was good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Gwyn has been very helpful

Finally, out of 5 what would you rate us? 5

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Julie A W

Tue 18th Feb 2020

Julie A W 19 February 2020
1.What made you choose to buy these products from SSP? Recommendation from askham Bryan PC who had purchased signs previously
2.What did you think of the product? Very good
3.What did we get right? Very helpful via phone and email and prompt delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whole team very good
Finally, out of 5 what would you rate us? 5

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Gavin M

Mon 17th Feb 2020

1.What made you choose to buy these products from SSP? SSP are our trusted supplier, always willing to go the extra mile.
2.What did you think of the product? The products are always of superior quality , these where a bespoke design to address an unusual issue we had.
3.What did we get right? From design to delivery time, everything was excellent
4.What could we improve? I can’t think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens
Finally, out of 5 what would you rate us? 5 I would put 6 if it was an option

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Kim

Thu 13th Feb 2020

1.I chose to buy from SSP as, when sourcing the Visitor Book, your site was one of the main ones to come up. I also liked the choice of different sizes, prices, orientation (eg portrait or landscape) etc of what you could provide.
2.Having received the book and backboard I ordered, I am very pleased with the quality and professional look of these products. Unfortunately, as this is something new being introduced to our Reception, I have not had the go-ahead from management to start using these yet.
3.The ordering process was simple, clear and straight-forward and the order arrived exactly when expected and was securely packaged.
4.I cannot see any areas necessary for improvement in your service and would be very happy to use you again.
5.I did not deal with a particular individual, it was all done online.
Rating: 5/5

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David H

Thu 13th Feb 2020

1.We have plenty of Tamtorque clamps but needed some more power bits, I did a Google search, browsed through a few results, one wouldn’t sell bits without selling the clamps, but we have plenty already, so I continued the search and you had a good price and very good customer reviews.
2.The product is as expected, exactly what we needed.
3. Price is good, no hassle, easy to order, reviews clear to see.
Service
4. I didn’t get a confirmation email after ordering, which I kept meaning to double check but never got round to. I was about to check when I received the email saying the order was out for delivery, but it was about a week later. So maybe an automated email at the ordering stage – I did check my junk folder but still didn’t see one.

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Graham G

Wed 12th Feb 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? excellent
3.What did we get right? You were flexible when a problem arose
4.What could we improve? You initially supplied the wrong spec, so attention to detail when processing orders?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens helped to resolve the issue
Finally, out of 5 what would you rate us? 4

SSP Reply:
Thank you for your reply Graham and thank you for allowing us to rectify our error. We try our best, but we’re not perfect. On the rare occasion we do get it wrong we always try and resolve the problem as quickly and pain free as possible.
Thank you again for your custom.

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Amit P

Wed 12th Feb 2020

1.What made you choose to buy these products from SSP? - Google search.
2.What did you think of the product? - Great product.
3.What did we get right? - customer service, after sales, turnaround.
4.What could we improve? - product more expensive then all competitors - management considering others.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike, always very helpful and has good ideas.
Finally, out of 5 what would you rate us? - 4/5

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Joanne P

Tue 11th Feb 2020

1.What made you choose to buy these products from SSP? Repeat purchase
2.What did you think of the product? Good
3.What did we get right? Fast, efficient re-ordering process
Finally, out of 5 what would you rate us? 5

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Jackie W

Tue 11th Feb 2020

Product: Great - 4 out of 5
Service: Excellent 5 out of 5

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Sarah W

Tue 11th Feb 2020

We brought the products after researching on-line when we needed to upgrade our visitors book to “embrace” GDPR.
Products are delivered on time and are fit for purpose.

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Jas R

Mon 10th Feb 2020

1.What made you choose to buy these products from SSP? - ONLINE SEARCH "LIKED WHAT I SAW"
2.What did you think of the product? NO COMMENT NOT USED IT YET.
3.What did we get right? 1st TIME SEAMLESS EXPERIENCE "WILL THAT CONTINUE"?
4.What could we improve? NO COMMENT AT THIS POINT ON THIS
Finally, out of 5 what would you rate us? 3.5 FOR THE 1ST TIME EXPERIENCE

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Derek W

Mon 3rd Feb 2020

1.What made you choose to buy these products from SSP? Recommendation from someone how had used SSP before.
2.What did you think of the product? The product did exactly what we needed it to do. Good quality
3.What did we get right? Everything, made it a seamless transaction.
4.What could we improve? Nothing really, was excellent service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Well… I think Hayley Ewens needs a special mention, superb email with right questions and presented in a way that I wanted to answer it. 😊
Finally, out of 5 what would you rate us? 5 out 5, outstanding customer service and product.
Have a lovely week and hope to do business with you again.

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Darren A

Fri 24th Jan 2020

Great service as always 10 out of 10

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Kelly R

Thu 23rd Jan 2020

Your products were recommended to us by our fire officer when reviewing our fire risk assessment. The switch covers we ordered were delivered promptly and in good condition.

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Michael W

Thu 23rd Jan 2020

The sign looks amazing. Thank you for creating them for me.

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James M

Thu 23rd Jan 2020

The product and service were excellent.  Just one small comments - it is a 1 metre long, flexible sign.  It had holes drilled in each corner but I needed to drill two more in the middle to make a good fixing to the wall.  No problem and you still get 5.

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Clive B

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? You had what we wanted without spend time searching the www.
2.What did you think of the product? Great… its a book so I don’t there is much more to say. This particular version asks for all the information we require from a visitor and complies with GDPR.
3.What did we get right? Yes
4.What could we improve? Nothing
Finally, out of 5 what would you rate us? 5

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Alex F

Thu 23rd Jan 2020

5 star !  Very pleased with your amazing service and the fact that you went to so much trouble to ensure that the sign that we had made was exactly what we wanted.

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Liz

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? - bought previously
2.What did you think of the product? - good for GDPR
3.What did we get right? - good service and quick delivery
4.What could we improve? - nothing - very efficient
Finally, out of 5 what would you rate us? 5

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Debbie F

Thu 23rd Jan 2020

Excellent service thankyou, ordered one day and delivered the next!
what more can you ask for

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Nicola C

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? We have purchased from you before
2.What did you think of the product? Perfect, solves our GDPR needs perfectly
3.What did we get right? Website and delivery
4.What could we improve? Delivery cost
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All on website
Finally, out of 5 what would you rate us? 5*

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Carol S

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? Convenience and price
2.What did you think of the product? Very good
3.What did we get right? Yes
Finally, out of 5 what would you rate us? 5

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Julie O

Sat 18th Jan 2020

1.What made you choose to buy these products from SSP? Found online
2.What did you think of the product? Excellent
Finally, out of 5 what would you rate us? 5

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Anon

Sat 18th Jan 2020

1.What made you choose to buy these products from SSP? Google suggestions in photos/purchase
2.What did you think of the product? Perfect
5 out of 5
Thank you.

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Chris B

Thu 16th Jan 2020

1.What made you choose to buy these products from SSP? Previously ordered the same product form SSP
2.What did you think of the product? Good quality – does the job
3.What did we get right? Product as ordered
4.What could we improve? Delivery was somewhat delayed and when questioned advised the order ‘had been lost’ despite payment having been made. Problem was quickly remedied
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Notwithstanding the above a good service and would use again
Finally, out of 5 what would you rate us? 5

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Barry S

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? A relative has dementia & Turns the wall mounted power switch off on her fridge/freezer occasionally, ruining the contents, the aim was to stop her doing this.
2.What did you think of the product? The cover was easy to fit & now the power can not be turned off easy
3.What did we get right? The product does its job & it was delivered quickly
4.What could we improve? The price of the product could be reduced & postage rate appeared high
Finally, out of 5 what would you rate us? 4 (would have been 5 except for price)

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Christine M

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? Our Health and Safety team chose you specifically for the parking signs we ordered so I raised the order for them
2.What did you think of the product? This is the 2nd order for the H&S team so I presume they are happy with them. I only raised the order so haven’t really looked at them closely.
3.What did we get right? Order went smoothly, delivery was good.
4.What could we improve? Nothing to add for this, all good.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t speak to anyone as I had all the details from the last order.
Finally, out of 5 what would you rate us? 5

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Debbie

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? Purchased previously.
2.What did you think of the product? We can’t afford an electronic system so this ‘fits the job’.
3.What did we get right? Quick delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Order online
Finally, out of 5 what would you rate us? 5

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Peter B

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? Was the right item at the right price
2.What did you think of the product? very good item
3.What did we get right? easy ordering, good product, quick delivery
4.What could we improve? can't find how to change my password
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? order was done online, so no-one was involved, however I did have to reset my password which was done online on the chat, they were very helpful
Finally, out of 5 what would you rate us? 4.8 out of 5

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Chris P

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? Internet availability
2.What did you think of the product? Good
3.What did we get right? Easy ordering, Quick delivery
Finally, out of 5 what would you rate us? 5

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James F

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? we selected your company after searching the internet for the correct product and your company name came up
2.What did you think of the product? the product is exactly what we needed
Service
3.What did we get right? The things you got right - it was easy to find on the internet - the ordering system was easy to use - the product arrived on time
4.What could we improve? I cannot think of anything to improve
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting?We did not speak to any individual
We would rate with 5 stars

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Andy S

Wed 15th Jan 2020

Andy S 15 January 2020
1.What made you choose to buy these products from SSP? Returning customer!
2.What did you think of the product? You’re the best choice for what we were after !
3.What did we get right? Everything!
4.What could we improve? Nothing!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Website
Finally, out of 5 what would you rate us? 5

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Carol F

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? Purchased before
2.What did you think of the product? Brilliant
3.What did we get right? Absolutely
4.What could we improve? No everything was great and prompt delivery.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I ordered online.
Finally, out of 5 what would you rate us? 5

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Elisabeth F

Fri 20th Dec 2019

All good thank-you, 5 stars and I am a repeat customer

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Denise C

Fri 20th Dec 2019

1.What made you choose to buy these products from SSP? Kinmar Removable Security Nuts With Tool BZP M10 (100 pack)
2.What did you think of the product? Haven’t used yet.
3.What did we get right? Provided what I asked for/ordered.
4.What could we improve? Nothing as I’m happy with the service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The person that took my order was helpful and polite but sorry I didn’t catch his name.
Finally, out of 5 what would you rate us? 5

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Cheryl M

Fri 20th Dec 2019

Firstly your guy who answers the phone Steve I think – 1st class, this is my second order and I have dealt with him both times he’s excellent 

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Brian H

Fri 20th Dec 2019

1.What made you choose to buy these products from SSP? Online Searched for what I was looking for and found your site, with exactly what I needed.
2.What did you think of the product? Ideal for our requirements.
3.What did we get right? Great response, good price and speedy delivery. Great customer service.
4.What could we improve? Can’t think of anything in particular – really pleased.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton – good job.
Finally, out of 5 what would you rate us? 5 out of 5

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Andrew C

Fri 20th Dec 2019

1.What made you choose to buy these products from SSP? Google Search products looked good
2.What did you think of the product? Very Good, Very pleased
3.What did we get right? Price, Delivery, packaging
4.What could we improve? ??
Finally, out of 5 what would you rate us? 5

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Julie R

Fri 20th Dec 2019

I found your website as i was wanting a personal sign making.
Yes i am very pleased with the signs and the gentleman i spoke to on the phone was very helpfull and polite.
I would give you a rating of 5.
Thank you

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Brian R

Thu 19th Dec 2019

1.What made you choose to buy these products from SSP? - Specified
2.What did you think of the product? - Excellent
3.What did we get right? - Online ordering easy
4.What could we improve? - hehaw
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Called to confirm delivery and delivered as advised
Finally, out of 5 what would you rate us? – 5

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Darren D

Wed 18th Dec 2019

Peter in sales was very helpful , the product is well priced and delivery very fast , the sign are good but have found that the frames rust quite quickly through the coat of paint that it has even in the store and one of the weld on the frame has come apart so a better care in manufacturing needs to be taken and some edges are sharp , and not sure if galvanising would be an option over painting we would have paid a bit more for galvanising as the signs are in the road sides at this time of your , I would rate SSP 4out 5 at present.

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David R

Mon 16th Dec 2019

nice product, good service, 5/5, well done!

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Katie P

Fri 13th Dec 2019

1.What made you choose to buy these products from SSP? Repeat order
2.What did you think of the product? Good
3.What did we get right? Everything
Finally, out of 5 what would you rate us? 5

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Elaine F

Fri 13th Dec 2019

What made you choose to buy these products from SSP?Chosen by another member of staff.
What did you think of the product?It works very well for our needs.

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James L

Thu 12th Dec 2019

1.What made you choose to buy these products from SSP? Ans. Our previous signs were stolen
2.What did you think of the product? Ans. Excellent product
3.What did we get right? Ans. Everything
4.What could we improve? Ans. Nothing
Finally, out of 5 what would you rate us? Ans 5

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Chris B

Thu 12th Dec 2019

1.What made you choose to buy these products from SSP? Your web site was easy to navigate and I quickly found the product I was seeking
2.What did you think of the product? The quality seems good – time will tell
3.What did we get right? No nonsense good service. The artwork approval sheet was reassuring
4.What could we improve? Not sure there was any value in sending me a hard copy brochure. Save yourself the print and post cost
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I did not deal with anyone directly – the sales teams were efficient and provided a good service

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Elizabeth M

Thu 12th Dec 2019

I was delighted with the service received from SSP.
1. What made you choose to buy these products from SSP? To be honest; it was difficult to find a supplier
2. What did you think of the product? Product fine
3. What did we get right? Quite expensive I felt although only ordered 2 x 25 lanyards
4. What could we improve?Just the price for us here
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever answered my initial call was more than helpful
6. 5 out of 5 for sure

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Sara P

Thu 12th Dec 2019

You were the only company that I could find that met requirements.The product is great, although your visitor and governors lanyards come in too bigger packet, for a primary school, we don’t have a need for 100 visitor lanyards, it would be really helpful if you could supply these in smaller amounts.
Service was good.
4/5 because of the number of lanyards being high!

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Alistair M

Tue 26th Nov 2019

Repeat order to replace damaged waterproof emergency exit break glass
Service delivery as promised

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Chris Mc

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Required a GDPR visitors book
2.What did you think of the product? Great product
3.What did we get right? Everything
4.What could we improve? Can’t think of anything
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee, Hayley and Gwyn were all very helpful and assisted me in getting the right product
Would rate 5, very happy with the book

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Corbridge P C

Tue 26th Nov 2019

You were the only supplier of the locking valve covers I could find. Excellent product that does the job. Very easy to order online and super fast delivery with delivery updates. Excellent service. 5 Star rating
Thank you

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Bronte K

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Best price we could find
2.What did you think of the product? We haven’t received them yet but they are due to be delivered today
3.What did we get right? Customer service was very fast
4.What could we improve? Delivering Goods ( the time it takes )
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton and Mark hughes

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Barwell Academy

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Looking at upgrading our system and came across your company products through online search
2.What did you think of the product? Very good, does exactly what we need.
3.What did we get right? Right from the start the service has been excellent. I could not see clear enough from the online image what details the visitor book recorded so emailed to ask for clear details, a PDF example was sent. We then ordered the product and a few days later discovered a discrepancy so called SSP who also dealt with it very promptly. No complaints
Finally, out of 5 what would you rate us? 5

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Dawn H

Tue 26th Nov 2019

We have purchased from you before so were happy with previous service hence the re-order.
Excellent delivery and response times.
Many thanks and regards

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Rachael D

Tue 26th Nov 2019

We are very happy with the product and the service and every member of staff that we have had dealings with has been very helpful.
We would rate you 5/5 - thanks.

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Clive T

Wed 30th Oct 2019

1.What made you choose to buy these products from SSP? YOU HAD THE PRODUCT , THAT I SET OUT TO BUY. THE RACKING INSPECTION SYSTEM.
2.What did you think of the product? A VERY PROFESSIONAL PRODUCT. THAT IS WHY I ALSO BOUGHT THE OTHER TAG ITEMS.
3.What did we get right? EVERYTHING ALL OK.
4.What could we improve? ALL SEEMS GOOD.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? EVERYONE I DEALT WITH WAS VERY INFORMATIVE.
5 OUT OF 5.

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Bev C

Fri 25th Oct 2019

Good morning

We came across your site through searching on Google. We liked the products and the delivery was prompt. 5/5 rating 

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Derek M

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? You had a good range of sizes available.
2.What did you think of the product? Very good quality.
3.What did we get right?Quick delivery.
4.What could we improve? Can't think of anything.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I spoke with was very helpful, sorry I can't remember any names.

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Ian G

Thu 24th Oct 2019

Thanks for getting in touch.
Yes, very pleased with your service and will certainly use you again.

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Clare D

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? Recommended by a neighbour
2.What did you think of the product? Fit for purpose and a good weight
3.What did we get right? Very fast service and good communication
4.What could we improve? Nothing for me
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I am sorry but I don’t have her name but a very helpful lady
Finally, out of 5 what would you rate us? 5

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Barbara C

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? Purchased before after google search
2.What did you think of the product? Excellent
3.What did we get right?Internet ordering was very easy and delivery very fast
4.What could we improve? Nothing – perfect as you are
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? When I originally ordered earlier this year, I ordered the wrong book. Mark Hughes arranged for return/replacement- very good service
Finally, out of 5 what would you rate us? 5

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Elaine W

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? Our company is now required to use a Confidential Visitor Sign-In book and your company had what we needed.

2.What did you think of the product? Serves the purpose as intended.

3.What did we get right?  Yes

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us?  5

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Chris G

Thu 24th Oct 2019

Thanks for the email, I have been impressed by both the product and staff of your business. Answers to your questions below;

1.What made you choose to buy these products from SSP? Only product that we could find for the job.

2.What did you think of the product? Good quality and easy to use with all appropriate fittings.

3.What did we get right? Everything!

4.What could we improve? N/A

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No one person.

Finally, out of 5 what would you rate us? 5

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Margaret A

Thu 10th Oct 2019

1.What made you choose to buy these products from SSP? Yours looked like a good website
2.What did you think of the product? Product is very good (GDPR visitors sign-in book)
3.What did we get right?Delivery and good service

4.What could we improve? Nothing

5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, we did everything online and all went very well
6.Finally, out of 5 what would you rate us? We would definitely rate SSP Direct 5 out of 5

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Ann P

Thu 10th Oct 2019

1.What made you choose to buy these products from SSP? Recommended by our Gas engineers.
2.What did you think of the product? As far as I am aware they are working well and resolve a difficult management problem.
3.What did we get right? Delivered quickly to the correct address and on time.
4.What could we improve? I had to ask for the invoice as it wasn’t emailed to me but was sent as soon as I requested it.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A
Finally, out of 5 what would you rate us? 5 very good service

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Gill P

Tue 8th Oct 2019

1.What made you choose to buy these products from SSP? Recommended by another school
2.What did you think of the product? It's great, does exactly what we need
3.What did we get right? Prompt service, answer any queries quickly and courteously and gave advice when necessary
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?I've dealt with Jessica and Mike both of whom have been very polite in their emails even when I've been a bit dim!
Finally, out of 5 what would you rate us? 5

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Andrea M

Tue 8th Oct 2019

1.What made you choose to buy these products from SSP? We have bought from you before so knew you would have the products we required
2.What did you think of the product? The product works well for us
3.What did we get right? The customer service was good and the information we were sent helped as a product we use intermittently it was useful to discuss details on the phone
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone we dealt with was very helpful
Finally, out of 5 what would you rate us? 4

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Keith H

Mon 7th Oct 2019

1.What made you choose to buy these products from SSP? You were 1 of only very few available
2.What did you think of the product? Excellent
3.What did we get right? Yes
4.What could we improve? Not for me!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The team itself for all being helpful to solve my problem. The Bus Stop!!

Finally, out of 5 what would you rate us? 5

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Colin P

Mon 7th Oct 2019

From my point of view as a buyer.
The order was easily placed and was delivered without a hitch so I am happy.
Thanks – so I give you a 5 as no problem at all with your service.

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Corinne O

Mon 7th Oct 2019

1.What made you choose to buy these products from SSP? Was the cheapest we could find, and easy to order.
2.What did you think of the product? It is the 2nd one we have ordered.
3.What did we get right? – delivery very prompt
4.What could we improve? Nothing I can think of
Finally, out of 5 what would you rate us?

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Graham G

Tue 1st Oct 2019

1. What made you choose to buy these products from SSP? You were high up on a google.
2. What did you think of the product? Very good.
3. What did we get right?Time from order to receipt was brilliant & I was against the clock.
4. What could we improve?You forgot to drill the corner holes that I asked for.
5. The person that e-mailed me on the graphics approval who said that I would get the sign by Monday.

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DAVID M

Tue 24th Sep 2019

1.What made you choose to buy these products from SSP? I couldn't find them anywhere else
2.What did you think of the product? OK - but to shallow for my application so I had to adapt it
3.What did we get right? Prompt dispatch
4.What could we improve? Rip carriage cost to Northern Ireland
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 3

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Eleni

Wed 18th Sep 2019

1.What made you choose to buy these products from SSP? GDPR Visitors book
2.What did you think of the product? Suitable for GDPR rule changes
3.What did we get right? The order and delivery
5 / 5 rating for service.

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Vivienne R

Thu 12th Sep 2019

Good service thanks

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Jason S

Wed 11th Sep 2019

5/5. Fair price & delivery as agreed.

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Hazel H

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? I was asked to source a sign for an award scheme that we were running for colleagues and used google which brought up your site.
2.What did you think of the product? It is well made and is right for the purpose we are using it for
3.What did we get right? Mike in your Customer Sales Department has been a champion, guiding me through the process, sending proofs through and advising when we should receive the product.
4.What could we improve? I have dealt with Mike now on two occasions and don’t think he could improve the Customer Service
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee in your Direct Customer Service Department
Finally, out of 5 what would you rate us? 5 – everything was explained and product delivered when it said it would be

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Rhian B

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? All other confidential visitors books were just the paper book. Yours had a much more professional finish with the hardback cover which is what we were after.
2.What did you think of the product? Fantastic quality and looks great on our reception table. Exactly what we were looking for.
3.What did we get right? Speedy delivery, great product.
4.What could we improve? Nothing, very pleased customer.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry didn't deal with anyone specific.
Finally, out of 5 what would you rate us? 5

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Amin D

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Looking for bus stop signs on the internet
2.What did you think of the product? Good
3.What did we get right? Quick return of art work & delivery of goods
4.What could we improve? Pricing?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gentleman who rang me up about the order
Finally, out of 5 what would you rate us? 4.5

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Keith F

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Found on internet
2.What did you think of the product? Was ok .. for a reasale actually , but my customer was happy
3.What did we get right? everything
4.What could we improve? Free beer with every order !! ha ha
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone !!
Finally, out of 5 what would you rate us? 5

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Adrian O

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Been looking to solve this problem for a while, as my Mother has Dementia and keeps switching off plugs, and your Co came up first on Google search
2.What did you think of the product? Great idea
3.What did we get right? Fast and efficient
4.What could we improve? Price
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton, prompt and efficient response.
Finally, out of 5 what would you rate us? 5

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mason m

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? provided what we needed
2.What did you think of the product? excellent value
3.What did we get right? everything
4.What could we improve? No. It was really good service
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? front of office staff
Finally, out of 5 what would you rate us? 5

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Cherylle-Ann W

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Because it most suited our needs
2.What did you think of the product? Very good
3.What did we get right? A quick and efficient service
4.What could we improve? I cannnot add anything
Finally, out of 5 what would you rate us? 5

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Barry L

Tue 10th Sep 2019

I was looking for a specific GDPR compliant Visitors book that would include Car registrations , yours seemed to be the best book and the price was quite good also. The purchase of the Visitors book cover for the price was good and it makes the book look professional.

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Lut V

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? GDPR + we can’t find this product in Belgium
2.What did you think of the product? Very good
3.What did we get right? Quick delivery
4. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The persons I spoke to on the phone was very helpful
Finally, out of 5 what would you rate us? 5

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Amy H

Tue 10th Sep 2019

We’re really happy with our GDPR visitor book, every visitor who has written in it so far has commented that they like that their details cannot be seen by anyone else. Thank you, we’d rate it 5 out of 5.

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Paul W

Mon 9th Sep 2019

1.What made you choose to buy these products from SSP? We required a solution to a problem and the cover you supplied was the only one on the market we could find.
2.What did you think of the product? Very good quality.
3.What did we get right? Next day delivery, ease of ordering.
4.What could we improve? Nothing comes to mind.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
We did not have any person to person contact as all the confirmations were automated. Maybe make up a name and use that instead to give it a human touch at the end of the auto email. When someone asks about their order they can then reply thinking it is a real person!
Just an idea.
Finally, out of 5 what would you rate us? 5

SSP Reply
Hello Paul. Thank you for taking the time to give us feedback. I have been meaning to do this for some time, so thank you for reminding me! Our IT department are on it.
Thank you
Hayley

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David L

Tue 3rd Sep 2019

SSP Direct..
I was completely satisified with the service I received from SSP. I think I found SSP after a Google search.
Many thanks

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Andy T

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? recommendation
2.What did you think of the product? good
3.What did we get right? service
4.What could we improve? No issues
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? no
Finally, out of 5 what would you rate us? 5

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Catherine E

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? Internet search; it was something that met what we needed.
2.What did you think of the product? Very nice and good quality.
3.What did we get right? Helpful email guidance, prompt delivery.
4.What could we improve? Not sure; I was really pleased with your service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee for politely and carefully helping us to refine the product that we wanted - thank you Mike!
Finally, out of 5 what would you rate us? 5

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Anthony M

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? I knew what I needed and found it on the internet. Your company was the first one listed.
2.What did you think of the product? The product was first class.
3.What did we get right? Delivery was very quick. You also amended my first order efficiently after I phoned you.
4.What could we improve? Nothing I can think of.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? The chap who dealt with my phone call did a good job.
I’ll give you a 5.

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Eamonn D

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? Fire door ID tags
2.What did you think of the product? Really good product
3.What did we get right? Everything
4.What could we improve? N/A
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A keep up the good work as I have used your company for many years
Finally, out of 5 what would you rate us? 5

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anon

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? A trusted looking supplier that can provide a custom made sign for a decent price.
2.What did you think of the product? Product was as requested. Effective
3.What did we get right? You verified the design before creating, allowing a small modification.
4.What could we improve? Payment by invoice after product delivery.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – I dealt with Mike McNee, I have no complaints.
Finally, out of 5 what would you rate us? – 4.5

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Kerry

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? We chose the locking radiator valve covers to prevent our clients with learning disabilities tampering with the radiator thermostat valves and to regulate the temperatures throughout the building. The price purchased was value for money and cheaper than ones we had previously purchased via a third party plumbing and heating engineering company.
2.What did you think of the product? The product was fit for purpose, of a good quality and practical given one key fits all.
3.What did we get right? Case greatly appreciated the discount offered by SSP and the next day delivery at no extra charge
4.What could we improve? Can’t think of anything however if I was to nit-pick, as a charity with strict purchase control systems, i.e. dual signatures, I would prefer to purchase via an invoice system on 30 days payment terms to enable the correct paper trail at our side.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn’t catch the name of the person who dealt with our initial order, however all correspondence with SSP has been professional and prompt.
5 out of 5, we will bookmark your website for any future requirements.

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Christine D

Tue 3rd Sep 2019

I have had the GDPR visitors books from you in the past and wanted a more personalised one. The service was great and I got the books I ordered before term started.

 

I would rate you as a 5

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Paul M

Wed 24th Jul 2019

Just a note to let you know how pleased we are with the 4 signs that you have made for us.

I had not guessed that they would be with us so soon (the stands even matches closely the grey we have for our professional machines and furniture – a bonus!)

I attach a photo of one of the signs. Thankfully all 4 sets were in perfect condition.

Thanks to you and your colleagues for the great service

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Julie O

Tue 9th Jul 2019

1.What made you choose to buy these products from SSP? Our Quality manager sent me the link to action
2.What did you think of the product? The book was actual as I expected. Although the hard backed folder was damaged you quickly replaced.
3.What did we get right? Everything apart from the folder. Although you said properly damaged in transit, I feel it was manufacture.
4.What could we improve? The folder could have been a little deeper, but not a problem for us as always open. Also as always open the printing of Company details on front cover is never seen, you may like to think about offering a small area for company details on each page.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.
Finally, out of 5 what would you rate us? 4.8

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Peter B

Tue 9th Jul 2019

We are a new customer, and are hoping that we will have many more orders to place with you and we will have a mutually rewarding long term relationship.
Our first order was delivered direct to our customer, and we are pleased with the experience so far. We have spoken to various people at SSP Direct and all have been very helpful. It is early to judge, but so far we are very happy, and hope it continues.

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Karyn O

Tue 9th Jul 2019

Thank you Hayley for your email.
We have previously trialed this book from yourselves and it serves its purpose well.
The product does its job perfectly for us.
The person that I spoke to over the telephone for help with ordering was very polite
and helpful.
The product arrived promptly.

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Kevin L

Tue 9th Jul 2019

1.What made you choose to buy these products from SSP? Specific requirement
2.What did you think of the product? Very Good
3.What did we get right? Everything Thank you.
Finally, out of 5 what would you rate us? 5

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Paul D

Mon 8th Jul 2019

1.What made you choose to buy these products from SSP? The right product @ the right price
2.What did you think of the product? Good
3.What did we get right? Good. Problem with the courier, not your fault but good communication to make me aware of the issue
4.What could we improve? All good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t catch the name, but the person who liaised with me a couple of times on the phone when the courier had problems was very good.
Finally, out of 5 what would you rate us? 5

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Jessica D

Mon 8th Jul 2019

1.What made you choose to buy these products from SSP? – creating a bus stop for adults living with dementia to prevent wandering in a day centre
2.What did you think of the product? – very good
3.What did we get right? Fantastic , great and super efficient
Finally, out of 5 what would you rate us? 5

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Business Manager

Wed 26th Jun 2019

1) 1.What made you choose to buy these products from SSP? Purchased previously
2) What did you think of the product? Good quality product/very specific pages which is great!
3) What did we get right? Quick delivery, well packaged
5/5!!

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Chris H

Wed 26th Jun 2019

I would rate your service and the product as 5 star.

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Carl W

Tue 25th Jun 2019

1.What made you choose to buy these products from SSP? We had brought the same item previously
2.What did you think of the product? Suitable for apllication
3.What did we get right? Yes
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not sure if the gentleman was called Chris, I do have an abit of not taking down peoples names
Finally, out of 5 what would you rate us? 5

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Debbie

Tue 25th Jun 2019

The service I received from you guys was excellent and will definitely use you again if I need to purchase signs etc.

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Robert A

Mon 24th Jun 2019

Thank you for my parcel, delivered today and am very pleased.
Your company was very informative and prompt

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Pauline C

Mon 27th May 2019

Thank you for getting in touch. The delivery was very prompt and the product is as we expected. 5 out of 5.

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Lisa C

Fri 24th May 2019

I found your company's customer service to be very good. I have had a couple of queries regarding the product I purchased, I have been in contact with Mike McNee and he has been very helpful in trying to solve my problems. On customer service I would recommend SSP Direct.
Perhaps in the future the manufacturers of the fobs will make them more suitable for people with limited strength in their fingers and therefore, ideal for disabled.

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HEATHER J

Thu 23rd May 2019

We placed 2 orders, they were identical. We purchased 2 rectangular reflectors for our brick gate pillars. the reflectors were delivered in a timely manner.
The second order, 1 of the reflectors was slightly damaged on one corner, but not noticeable once erected on the wall. Shame though as the other 3 were without the fault.
Otherwise 100% happy and would use again. We selected your company as the reflectors were a better size than I had seen on alternative sites.

SSP Reply:
Good morning Heather.
Thank you so much for your feedback.
I am sorry that one of the reflectors was slightly damaged in transit. I am however pleased to hear that you are happy with your order as a whole though.
If you have need to use us again in the future, please ask for myself and I will be happy to give you a small discount as a goodwill gesture.
Kind regards and thanks again,
Hayley

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Peter C

Thu 23rd May 2019

Hello, Hayley my recent order was
Reasonable priced and exactly met our requirements.
Quality manufacturing process and delivered intact.
Goods delivered exactly as ordered and quickly.
Ease of use on your webpage.
5 stars for we hope to place more orders as we require

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Sariah C

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Because we have used you before
2.What did you think of the product? It meets out requirements, under GDPR
3.What did we get right? Swift postage
4.What could we improve? Prices being slightly cheaper would be nice, or discounts for educational establishments
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, ordered online
Finally, out of 5 what would you rate us? 4

SSP Reply: You will be pleased to know that we have just lowered our prices on GDPR books, which you will benefit from when you reorder. It is probably worth saying that we will always look at pricing based on quantities, so if ordering in bulk with other schools, or suggesting this to your local council is an option we will always try and work with you on costs.

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Katharine C

Thu 23rd May 2019

1. We chose your product as it fitted our purposes exactly.
2. We are very pleased with your product.
3. Despatch and delivery were excellent.
4. We ordered online which was quick and easy.

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Katie A

Thu 23rd May 2019

1. Found easily on google, very good price, easy to order.
2. Great quality, printed well, perfect for the new warehouse.
3. Great service, quick responses and delivery.
4. All great!
5. Great service from Mike McNee
5/5

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Nina U

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Replacement product. The school had purchased the visitor book in the past and I got your company contact details and information from the front of the old visitor book.
2.What did you think of the product? Very pleased with the product. It is good quality and although it was more costly that other versions on other online sites, it was good value for money with 500 entries.
3.What did we get right? Website was very easy to use and was very impressed with the speed of the delivery.
4.What could we improve? Nothing relating to my order.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Purchased online.
Finally, out of 5 what would you rate us? 5

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Andy

Wed 22nd May 2019

Customer specified item, very quick efficient service

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Helen G

Wed 22nd May 2019

Thank you for your swift reaction to our order for a GDPR sign in book we are very happy with your service and use your products to conform to the necessary legal requirements

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Office

Wed 22nd May 2019

1.What made you choose to buy these products from SSP? Safe GDPR documents
2.What did you think of the product? OK but expensive
3.What did we get right? Quick delivery
4.What could we improve? Cost

SSP Reply:
Thank you for your feedback.
You will be pleased to know that we have just reduced the cost of our GDPR books, which you will benefit from when you come to reorder. If you are ordering multiple books we will always look to work with you on pricing. Please just give our friendly customer service team a call to discuss this.

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Joan D

Wed 15th May 2019

I was genuinely delighted with the service you provided and the swiftness of the delivery.
When I tried to buy the item I wanted online it redirected me to your contact number as I am living in Ireland and it seems that this is the only way to contact you. However the call was answered quickly and the man taking my details was polite and helpful.
I would recommend your organisation without a doubt.

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Alison B.

Tue 14th May 2019

Thank you for your email.
We decided to buy products from SSP Direct as there appeared to be a good choice/selection of the items we were looking to buy. Products and availability were good. Service provided was fast and efficient. Overall rating we would give 5.
Hope this helps.

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Angela

Mon 13th May 2019

1.What made you choose to buy these products from SSP? Product search we were looking for came up tops in google and the fact that we could make it bespoke
2.What did you think of the product? Absolutely loved the end product – it added the personal side to it.
3.What did we get right? Timings were perfect, there wasn’t a hard push sale, I could do this in my own time, which worked really well for me. Even though there were a number of people involved, the transition from one person to the next was seamless and it was brilliant that whoever took over, knew exactly where we were in the process. 
4.What could we improve? Everything worked really well for me so I wouldn’t be able to suggest any improvements – it worked well on my time which I think is great.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Special thanks to Mike McNee; Gwyn Evans and Mark Hughes
Finally, out of 5 what would you rate us? 5

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Sam

Fri 10th May 2019

1.What made you choose to buy these products from SSP? Good website & customer service when I called in
2.What did you think of the product? Very good product, although the paint finish looked a little thin (big sign though)
3.What did we get right? Delivery when said
4.What could we improve? Courier’s treatment of products!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All the office staff were very receptive & friendly when I called
4.5, just the damaged packaging by the courier. Thank you for sorting out the damaged goods so promptly as well. Have a good weekend

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Debbie F

Fri 10th May 2019

We have recently purchased a few products from yourselves and have been very pleased with the goods. We searched on the internet for specific items, and your website was informative and you supplied exactly what we needed and in time.

One of the items we recently purchased (Steel Heavy Duty FireBeam Co. Beam Head Protector C9861) was required quite urgently and after a phone call to yourselves (not sure who I spoke to) the items were despatched overnight for us, even though originally the delivery date was a few days.

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Dawn L

Fri 10th May 2019

I decided to purchase the recent products from SSP after researching GDPR visitors books, I ordered both online and over the phone and I can advise both experiences were very good, simple and efficient.
I can confirm the he product I ordered has arrived and I that I am very pleased with the product, finally out of 5, I would rate you 4.5 – I never give 5 as all customer service experiences need to develop and evolve as times change but I can say SSP was excellent.

 

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Caron H

Fri 10th May 2019

Happy to as I’ve used you more than once.
1.What made you choose to buy these products from SSP? found you with general website search and your actual website easy to navigate & find products
2.What did you think of the product? As described
3.What did we get right? Helpful customer service staff
4.What could we improve? Keep doing the same
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I’ve spoken to has always been helpful and knowledgeable
Finally, out of 5 what would you rate us? No complaints - 5

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Tracey M

Fri 10th May 2019

Good Morning,
Thanks for your email and request, please find below the responses.
We have bought these items from yourselves before.
Found yourselves on the internet a while back.
The product does exactly what we want.
Yes you got it right so quick service and there is nothing you can do to improve
We hope that this is of some help.

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Eleni C

Fri 10th May 2019

1.What made you choose to buy these products from SSP? Just searched & noticed you had the right product I needed.
2.What did you think of the product? Yes fine
3.What did we get right? Description of the product was helpful.
4.What could we improve? Nothing at the moment.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I ordered online.
Finally, out of 5 what would you rate us? 5

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Adrian G

Fri 10th May 2019

I would rate your service 5 out of 5.
From ordering, invoicing, delivering, also when I had to call to change a delivery address. The guy I spoke to was very helpful.

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Annie B

Fri 10th May 2019

1.What made you choose to buy these products from SSP? Just what we were looking for
2.What did you think of the product? Perfect
3.What did we get right? Great service
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee great communication
Finally, out of 5 what would you rate us? 5

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Bryan D

Fri 10th May 2019

1.What made you choose to buy these products from SSP?
Google search lead me to SSP Direct, the presentation on the website of the products made my happy to purchase.
2.What did you think of the product?
It was exactly what I expected, the quality was good, better than similar products from other suppliers.
3.What did we get right?
You treated our small order as if it was the most important order ever made.
4.What could we improve?
Hard to find room for improvement, we are very satisfied.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
All contact was done through the website, but whoever arranged the quick delivery
Finally, out of 5 what would you rate us? 5/5

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Laura B

Fri 10th May 2019

We needed a protective cover to lock a AC display that can’t be locked on the display itself.
The website had exactly what we required and it was very easy to navigate.
The whole experience itself was very smooth and straightforward. I know it will be a company to revisit in the future should we require more security covers/cages.

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Brian C

Fri 10th May 2019

1.What made you choose to buy these products from SSP? You had the correct item I was looking for.
2.What did you think of the product? Product was as expected from the information on website.
3.What did we get right? The size was correct and also you offered to pre hole the sign which I was not expecting. The sign also arrived earlier than expected.
4.What could we improve? There isn’t anything I could advise to improve.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The person I dealt with was polite and helpful and asked if I needed pre-holes for the sign Peter Ashton
Finally, out of 5 what would you rate us? 5

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Vicki N

Fri 10th May 2019

1.What made you choose to buy these products from SSP? recommendation from other school
2.What did you think of the product? No faults, exactly what we needed.
3.What did we get right? Speed of delivery, fantastic service
4.What could we improve? Website usability, I had to call to find out what the product was that I had before as this had been moved.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Initially I called the customer service team and spoke to a gentleman who helped me with my product selection, very helpful. Sorry, can't remember his name!
Finally, out of 5 what would you rate us? 5

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Jeffery K

Thu 9th May 2019

Found you online
Price was good for product
Delivery good
5 out of 5

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Carol M

Thu 9th May 2019

Great service – next day delivery and ease of ordering/invoicing.

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Hayley G

Thu 9th May 2019

1.What made you choose to buy these products from SSP? They were just what we were looking for.
2.What did you think of the product? Absolutely fantastic, just what we needed. Highly visible, sturdy cones.
3.What did we get right? When the company credit card rejected the payment (due to limitations on where we can use them) Mike contacted us and helped us process our order to the very end. Fantastic customer service.
4.What could we improve? N/A, we are very happy with the service we received.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee
Finally, out of 5 what would you rate us? 5

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Lynne M

Thu 25th Apr 2019

Thank you for your survey request. On the whole I was very pleased with the service SSP provided, except for the cost of postage for sending out a landscape folder - £6.95 – I didn’t need it as a matter of urgency so thought this quite excessive being that the folder cost £10!

SSP Reply:
Hello Lynne

Thank you for your feedback. With regards to your comment on the cost of postage, it is company policy to always send items on a signed for service, so we can ensure safe arrival of your parcels. We make no profit from postage, we simply pass on our price with DPD. I can understand your feelings with the price of your product, but unfortunately DPD charge by size not price. I am pleased to hear you are happy with your service. Thank you for your custom once again.

Kind regards

Hayley

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Karen B

Tue 23rd Apr 2019

Your rating would be 4/5.  We chose to use SSP for the price. Excellent delivery service and good communication.

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Sally E

Tue 23rd Apr 2019

All good thanks.....5 out of 5 for everything.

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Elaine F

Mon 22nd Apr 2019

Thank you for your email.
We have reordered this product because it fits or needs at the moment and the quick and efficient manner from the request to the delivery once again was of a high standard.
Cheers

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Darren A

Thu 18th Apr 2019

1.What made you choose to buy these products from SSP? Internet search looking for signing in book on google.
2.What did you think of the product? Product is great, it’s our second visitor book from yourselves.
3.What did we get right? No issues
4.What could we improve? No issues
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes was a great help thanks
Finally, out of 5 what would you rate us? 5

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Ian M

Thu 18th Apr 2019

I ordered the resident only parking sign it’s exactly what i was looking for easy to put into grass verge great height. Delivery was quick and on time great service. I certainly would recommend SSP Direct without hesitation to anyone. Thanks for your help.

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Jeff

Thu 18th Apr 2019

1.What made you choose to buy these products from SSP? You have the one product that suited my needs. I couldn’t find similar elsewhere and importantly you were in the UK.
You could now add “protects against accidental damage by dogs/clumsy humans” to your list. (I have a large breed dog that doesn’t recognise its own size, strength and ignorance to wires and young people. My BT socket is near the floor by the front door and would constantly get pulled from the socket and damaged.)
2.What did you think of the product? Excellent. Easy to fit and surprisingly sturdy. Discreet as well being transparent. No more accidents.
3.What did we get right? Quality of product. Nice that the fittings were included although in my case the screws were too long. The dome is great and no sharp edges.
Reasonable price. Quick delivery.
4.What could we improve? Your advertising was not conducive to my initial search criteria so it took me a while to find it.
I would have liked perhaps easier access holes for the wires like a breakable tab so that if the wire did need replacing it wouldn’t require dismantling but I now it wasn’t designed for this purpose but it was the only one that fitted in the tight space I have.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn’t need to.
Finally, out of 5 what would you rate us? 5 – extremely satisfied.

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Ian W

Thu 18th Apr 2019

Hello
Product;
1 & 2 Exactly what i was looking for and what i expected.
Service;
3. What did we get right? Everything.
4. What could we improve? Perhaps a slightly thicker material would make it more robust and last longer for repeat usage.
5. Person who deserves a special mention? Only you Hayley for all your help.
5 out of 5.
Thankyou

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John G

Thu 18th Apr 2019

Product and service – 5 out of 5

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Jack E

Thu 18th Apr 2019

1.What made you choose to buy these products from SSP? Liked the product.
2.What did you think of the product? Excellent
4.What could we improve? Not3.What did we get right? The whole process was faultless and excellent customer service and delivery was very good.hing as yet

Finally, out of 5 what would you rate us? 5

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Arthur F

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? I heard from a colleague that you did what I needed
2.What did you think of the product? not sure of the product its for our London customer
3.What did we get right? you got everything right
5 out of 5

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James S

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? I did not specify cages for Job, sorry that was salesman.
2.What did you think of the product? I did not specify cages for Job, sorry that was salesman.
3.What did we get right? Great turnaround time.
4.What could we improve? VAT invoice was sent without chasing, great following up.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes
Finally, out of 5 what would you rate us? 5 on admin and accounts.

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Jillian S

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? Previous good experience
2.What did you think of the product? Excellent
3.What did we get right? Yes
4.What could we improve? No
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton – for highlighting a good deal on our future requests.
Finally, out of 5 what would you rate us? 5

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Paul J

Wed 17th Apr 2019

Hi
Thanks for your email
I am very happy with the service the packaging was excellent and the letters are now installed and look great 5 out 5 for a rating.
Paul

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Lenny

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? Browsing on the web and locality
2.What did you think of the product? Great
3.What did we get right? Everything
Finally, out of 5 what would you rate us? 5

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Nick B

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? In stock & next day delivery
2.What did you think of the product? Very good
3.What did we get right? Good telephone experience regarding product & delivery enquiry
4.What could we improve? 5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 5

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Gary M

Wed 3rd Apr 2019

Thank you, we are very please with the sign you made for us, the price was good the quality was good.
The order was promptly dispatched.
Overall very pleased and will use SSP again and would recommend to others.

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Anon

Wed 3rd Apr 2019

We were very impressed with the prompt delivery.  Rating 5.

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Claire S

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP?- The product met our need and the price was competitive. We also wanted to use a local company.
2.What did you think of the product? The product meets our need.
3.What did we get right? Good communication and efficient service.
4.What could we improve? I find it difficult to find what I'm looking for on the website. Key word search doesn't always bring up a complete list of products.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 4 1/2

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Christine K

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP?Recommended by another school
2.What did you think of the product? Good quality
3.What did we get right?Quick serive
4.What could we improve?Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?All staff I have dealt with are very efficient
Finally, out of 5 what would you rate us?5

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Mary S

Wed 3rd Apr 2019

Thank you for your email.
Excellent products and excellent service.
Thank you very much! 😊

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Jill M

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? Was looking on internet and came across exactly what we needed to order
2.What did you think of the product? Very impressed and it looked exactly how it looked on image
3.What did we get right? Product excellent, customer service was excellent
4.What could we improve? Who is used for courier service our order was lost in transist
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley was excellent , when we realised our order was missing in transit she immediately arranged for our item to be reprinted and sent to us within 2 days 😊
Finally, out of 5 what would you rate us? 5 even with our order lost in transit (not SSP Directs fault) would not hesitate to use this company again. 😊

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Chris B

Wed 3rd Apr 2019

Great website, great online Q/A service prompt del 5 out of 5 and yes you can use my name and this comment for marketing purposes, will definitely use you again!

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Colin

Wed 3rd Apr 2019

Surfed net and your products suited me admirably
Very satisfied with product
Delivery prompt and staff assistance from you good
Will use you again

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Leigh P

Wed 3rd Apr 2019

I purely googled GDPR visitor books and yours fit our requirements. I think the product is well made and looks stylish with the cover.
Service and delivery was exceptional – ordered 3pm and delivered before 9am the next day.

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Derek H

Wed 3rd Apr 2019

I ordered magnetic orange plates from yourselves, via website so didn’t deal with a person (sorry!!) so can’t mention anyone, received promptly and efficiently – would have to say 5

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Darryl B

Wed 3rd Apr 2019

Easy to use website
We had problems paying on line but one phone call resolved that.
Prompt delivery.
Excellent service 5 out of 5

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Fraser W

Tue 2nd Apr 2019

1.What made you choose to buy these products from SSP? Organised and intuitive website and easy to navigate the products. Good selection of products
2.What did you think of the product? Excellent, just what I required
3.What did we get right? Well the incorrect order was sent out initially (10 pieces as opposed to 100 pieces) but following a phone call the remainder was dispatched quickly
4.What could we improve? Ensure the orders are correct in the first place.
Finally, out of 5 what would you rate us? 3.5

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Angela C

Thu 28th Mar 2019

1.What made you choose to buy these products from SSP? Recommended by our safeguarding officer
2.What did you think of the product? The product covers what we need for a safeguarding point of view with visitors and is well produced the only down side is we have so many visitors we use a lot of sheets and it becomes very costly.
3.What did we get right? Always excellent service, quick and efficient!
4.Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Mark Hughes, Business Development Manager, I have emailed on many occasions for assistance and he has been wonderful, quick responses and gets the information I need and the goods ordered with very little fuss – great service!
Finally, out of 5 what would you rate us? 5

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Brandhi H

Tue 26th Mar 2019

1.What made you choose to buy these products from SSP? I did a google search for images and our team liked the poster that was available from SSP. We appreciate that you were will to ship to USA.
2.What did you think of the product? Nice quality.
3.What did we get right? Great customer service and extremely fast shipping!
4.What could we improve? No improvements needed.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes
Finally, out of 5 what would you rate us? 5

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Karen S

Tue 26th Mar 2019

1.What made you choose to buy these products from SSP? Just looked up on the internet and you were one of the better prices
2.What did you think of the product? Saw the product somewhere and thought it was a great idea to be GDPR compliant.
3.What did we get right? Easy website
4.What could we improve? no issues from me
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Your web designer
Rating 6!

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Mike S

Tue 26th Mar 2019

1.What made you choose to buy these products from SSP? Door Release buttons for door posts are rare as hen’s teeth, you had some
2.What did you think of the product? They are fine
3.What did we get right? Easy ordering, speedy delivery
4.What could we improve? Perhaps give the dimensions of the recess needed for flush fitting (I’m scratching around for something to say)
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not that I can think of, I think I ordered by website
Finally, out of 5 what would you rate us? 5

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Carol L

Wed 27th Feb 2019

Hi. Service was good, product what I wanted. Would give a 5 out of 5 rating.
Thank you

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Eva R

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Used company before
2.What did you think of the product? Great
3.What did we get right? All good
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone always very helpful with orders
Finally, out of 5 what would you rate us? 6

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David D

Mon 25th Feb 2019

The products ordered were just what we needed, easily found on your website with seamless processing and delivery included.
Thank you

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Ian B

Mon 25th Feb 2019

Why SSP? SSP seemed to be the only place supplying this specific sign.
Product? was as described, works well and is durable.
Did we get it right? Delight to order from, staff all very welcoming and helpful.
Service? Very efficient service, delivery was exceptionally speedy.
Who deserves a special mention? Gwyn Ewens was delight to deal with.

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Jonathan B

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Recommendation
2.What did you think of the product? Excellent
3.What did we get right? Our bank incorrectly identified you as a fraudulent software provider and initially rejected the payment. You contacted me and this was resolved
4.What could we improve? No more
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
There is but unfortunately I can’t remember who dealt with the payment issue
Finally, out of 5 what would you rate us? 5

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Jenni S

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Due to GDPR requirements we required a compliant visitor sign-in book and staff sign-in/out book. SSP made this a simple process to source these requirements.
2.What did you think of the product? The products purchased from SSP are of a good quality and completely comply with GDPR requirements.
3.What did we get right? SSP made the process of branding the products with our own logos, etc. simple. The telephone service received was courteous, professional and friendly. Our order was received in a timely way.
4.What could we improve? No comment
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Business Development Manager, Mark Hughes, was our point of contact and his assistance and professionalism was exemplary and could not be faulted. We thank him for all his assistance in preparing our orders.
Finally, out of 5 what would you rate us? If 5 is the highest, then 5. . .

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Jay

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? SSP is the only company that provides with GDPR sign in books plus the company has provided us with a great service.
2.What did you think of the product? Fantastic.
3.What did we get right? Prompt order and delivery.
4.What could we improve? Keep bringing up to date products.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton’s prompt email.

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Jillian S

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? You were recommended by Bolton Hospice
2.What did you think of the product? We have yet to start using the visitors book as we are going to incorporate them into a forthcoming training session for our volunteer receptionists
3.What did we get right? Absolutely spot on! Initially, I rang your company and spoke to a member of staff who ensured a further member of staff emailed immediately.
4.What could we improve? I had made an earlier enquiry via your website (via email) but nobody came back to me – this was several weeks before my approach on 06.02.19 and at that time my enquiry was dealt with very efficiently.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, Mike McNee was very prompt in his responses and in arranging delivery of the products the following day.
Finally, out of 5 what would you rate us? 5/5 on 06.02.19 but you need to ensure someone is dealing with the enquiries via your website.

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Hina H

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Found the company online - cheapest company compared to others
2.What did you think of the product? Extremely happy with the product.
3.What did we get right? Everything -easy to order, good customer service, very quick delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark - excellent customer service provided by him
Finally, out of 5 what would you rate us? 5

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Simon P

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? Previous customer
2.What did you think of the product? Good, as bought previously from SSP
3.What did we get right? Fast delivery
Finally, out of 5 what would you rate us? 4.5

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John D

Fri 15th Feb 2019

Please see below, you’ve all done very well !!
Product:
1.What made you choose to buy these products from SSP? Use regularly
2.What did you think of the product? Does the job
3.What did we get right? Everything
Finally, out of 5 what would you rate us? 5

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Steve O

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? Online , easy to navigate and find products
2.What did you think of the product? As described and perfect for what we needed them for
3.What did we get right? Most of it
4.What could we improve? Initial picking
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All done on line or via email
Finally, out of 5 what would you rate us? 4.5

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Lesley J

Fri 15th Feb 2019

The customer service I received when ordering are signing in sheets was really good, it was a fast delivery after the order had gone through. Mark Hughes and Mike was the contacts I dealt with and they responded really quickly to any queries and placed the order efficiently.

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Kevin T

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? My Engineer sourced them via Google Search.
2.What did you think of the product? Great, but they were only secure machine screws!
3.What did we get right? Everything.
4.What could we improve? Nothing as yet.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes I spoke with one guy (don’t 4recall the name) re delivery and he told me it will be with us in 20 Mins an we had in 10!!
Finally, out of 5 what would you rate us? At this time 5

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Amanda C

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? To comply with GDPR
2.What did you think of the product? Good
3.What did we get right? Excellent delivery service
4.What could we improve? Everything was fine and efficient
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Emailed order.

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Bruce B

Fri 15th Feb 2019

I bought a couple of reflector panels to help with visibility, especially at night, when reversing the cars out into the lane between two low stone walls.
The reflective quality of the panels is by far the best due to the incorporation of lots of highly reflective 'mini prisms' and is far superior to e.g. standard reflective tapes etc. They are formed onto aluminium panels and will be very durable as a result. pre-drilled for screws too.
good that you can get a custom size if required.
a selection of security screws is also available
came well packaged on good time
very satisfied, thank you
5 out of 5

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Christine B

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? I was asked to purchase a post for the Parish Council and found you online
2.What did you think of the product? Very good
3.What did we get right? Very good
4.What could we improve? Don’t think you could!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I did not deal direct with an individual
Finally, out of 5 what would you rate us? 5

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Lisa H

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? – It was what we needed to comply with GDPR
2.What did you think of the product? – Visitors find it confusing at first sight when signing in
3.What did we get right? – It arrived promptly and does what it says
Finally, out of 5 what would you rate us? – 4.5

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Dave S

Tue 12th Feb 2019

1.What made you choose to buy these products from SSP? Unable to source similar product elsewhere.
2.What did you think of the product? Looked good on the screen but sent straight to our customer after receiving delivery from yourselves.
3.What did we get right? It was the right product and it reached us.
4.What could we improve? Your emailed confirmation stated that we would receive the item on Monday, but didn't arrive on that day.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.
Finally, out of 5 what would you rate us? 4.

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Erika

Wed 30th Jan 2019

Hi I needed radiator valves and a thermostat cover to stop my 98 year old Nan from turning her heating off as she has severe memory problems and fiddles with switches all the time.She is then found by her carers sat in a freezing home.
You had by far best products on the market. Your staff were utterly brilliant over the phone as I called several times and are a real credit to the company.
Utterly faultless and now we have a system in place that will stop Nan fiddling and potentially freezing to death.This is essential as she is determined to remain in her home and lives a round trip of 237 miles away.
5 out of 5 across the board.
Keep up the great work.
Regards Erika

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Wendy

Tue 29th Jan 2019

We bought 5 GDPR compliant visitor signing in books.
The product is as good as any other GDPR book but tricky to explain to visitors.
Very quick service and easy ordering.
5/5.

SSP Response: 

Thank you for your speedy feedback!
Because it is a new system it does take a little bit of adjustment. However, we have come up with the below product which may be helpful for your reception staff/visitors:
https://www.securitysafetyproducts.co.uk/security/visitor-books/gdpr-books-visitor-instructions-desktop-sign.php

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Leslie L

Tue 29th Jan 2019

I looked up on line and your products looked good. I watched the video.
I’m really happy with my personalised visitors book. It's perfect.
The products came straight away.
Would rate 5 out of 5.
Don’t know specific people but really happy with the company and will definitely use again.

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Chris B

Tue 29th Jan 2019

1.What made you choose to buy these products from SSP? – Bought previous after searching on Google
2.What did you think of the product? – Product is very good quality and ideal for the use we intended.
3.What did we get right? – Product arrived in excellent time and process was very efficient.
Finally, out of 5 what would you rate us? - 5

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Daniel B

Mon 28th Jan 2019

1.What made you choose to buy these products from SSP?
you had the product I was looking for and most competitive with regards to price.
2.What did you think of the product?
not myself installing it, but it was just a steel sign post.
3.What did we get right?
1 item (the cap) was missing from the order when delivered, had to chase and was re sent for the next day. This was resolved quickly.
4.What could we improve?
Checking all goods are picked before delivering – to prevent issue I had explained above.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 4

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Sedef I

Thu 17th Jan 2019

1. What made you buy these products from SSP Direct
The resin why we have chosen your company is because our director has mentioned you. I do not dare to say where she has discovered you.
2. What did you think of the product?
The product met our needs to ensure the privacy of our visitors. Due to the change of the privacy rules in The Netherlands we have to take this action.
3. What did we get right?
The mutual communication went quickly and accurately. There were some complications in paying that we came out together. In addition, the employees that I have spoken with were helpful and careful.
4. What could we improve?
Maybe finding a solution to improve the payment from abroad, in our case The Netherlands. It will certainly not be the last time that we will place an order with you.
5. Is there a particular member of our team that deserves a mention in our weekly meeting?
The first time I was walked by Gwyn Ewens. The second time we placed an order Mark Hughes assisted me. Both times I had an excellent communication.

Thank you for the help! Good luck with everything!

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Julie B

Wed 16th Jan 2019

Great service good product just what I ordered arrived prompt very happy l, so no problem there.

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Kenny C

Wed 16th Jan 2019

Great service good product just what I ordered arrived prompt very happy
Five out of five

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Michael O

Wed 16th Jan 2019

Purchased item on a recommendation from someone who had used the item in a previous job,
Item looks great but hasn’t been used yet, purchased in anticipation of bad weather

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Christine K

Wed 16th Jan 2019

I have been very pleased with the speed of the delivery of the items I have ordered very efficient.

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Geoff B

Thu 20th Dec 2018

Product was specific to our needs and fairly priced. Only observation was the item purchased was 10cm long and flat. It came in a cardboard box 2 foot long and 8inches by 8 inches, some of a waste of cardboard. It could have gone into an envelope and the postage would have been c £1 rather than £10.

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Barry H

Thu 13th Dec 2018

I’m very satisfied with your secure double lockable socket cover which I ordered to assist an elderly relative with dementia in preventing her switching off her alarm unit.
Having searched the internet for a suitable product I found the SSP socket cover the one to meet our needs. The product was well designed, robust and simple to fix to the wall.
I found it easy to place the order with you online and delivery was fast.
5 Stars

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Rae Cameron

Thu 13th Dec 2018

1.What made you choose to buy these products from SSP? Have used your products before
2.What did you think of the product? Good for our GDPR use
3.What did we get right? Delivery was prompt, quicker then expected
4.What could we improve? More choice, as need to be able to put in badge numbers and the book we use, doesn’t have that facility
Rating? Finally, out of 5 what would you rate us? 4

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Gary J

Thu 13th Dec 2018

Why SSP? We have used you before and was happy with your service
Product? Product was good quality
Service? Everything we asked for was received
Improvements? Nothing I can think of needs improving
Staff? All staff we have spoken to have been very helpful.
Rating? Finally 5/5

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Matt F

Thu 13th Dec 2018

1.What made you choose to buy these products from SSP? I have purchased from you in the past. My original reason and subsequently, is because your website is the easiest to understand and navigate.
2.What did you think of the product? I have always been satisfied with the products I have purchased (security screws). One one occasion a screw driver broke and you replaced it quickly and free of charge, cemented my loyalty.
3.What did we get right? Effective website. Good value products. Small quantities of screws available. Swift delivery. Customer service as per point above.
4.What could we improve? Nothing comes to mind.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever sent me the email on 05.08.18 at 09.40, they didn’t sign it, just SSP but they sorted my problem and sent me some info too.
Finally, out of 5 what would you rate us? 5
Rating? Score 5

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Melanie M

Tue 27th Nov 2018

All good and speedy delivery 5/5

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Caroline A

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? – they are the best fit for my needs
2.What did you think of the product? – perfect
3.What did we get right? – great product, fair price, fast delivery
4.What could we improve? - nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – I order online so no name to mention
Finally, out of 5 what would you rate us? 5

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Bryan O

Tue 27th Nov 2018

Is there anybody that you have dealt with that deserves a special mention in our team meeting? YES, WHOEVER DEALT WITH MY TRANSACTION MADE MY TRANSACTION VERY EASY

Finally, out of 5 what would you rate us? 5

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Caroline D

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? - Needed GDPR Reception and Signing In/out books
2.What did you think of the product? - Good
3.What did we get right? - easy to order, quick delivery
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

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Ben D

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? Google search, one of the first links that came up!
2.What did you think of the product? We have not been able to install yet (order was for an alarmed cover for an emergency door release point) however looks appropriate to our needs and as advertised.
3.What did we get right? Very polite and pleasant on the phone (I called just after placing the order to enquire about delivery slots), and very prompt dispatch/delivery.
4.What could we improve? Nothing, as far as I can see, very pleased.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry didn’t catch the name of the gentleman I spoke to Friday!

Finally, out of 5 what would you rate us? 5

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Sarah T

Tue 27th Nov 2018

Excellent price, perfect product - Thank you

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Andy S

Tue 27th Nov 2018

Price ok and quality very good. Bought first signs over the phone....great service.
A full 5 from me.

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Ian M

Fri 9th Nov 2018

1.What made you choose to buy these products from SSP? oblong red & white fence post reflectors.

2.What did you think of the product? ideal for what I needed.

3. 3.What did we get right? bought off internet. The whole process was seamless. Saw, bought, paid for, delivered! Simples (sorry)!!

4. What could we improve? No

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No one in particular just thank you for the service.

5 out of 5. When I need more signage I will certainly use SSP.

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Lynne W

Fri 9th Nov 2018

1.What made you choose to buy these products from SSP? head office

2.What did you think of the product? perfect

3.What did we get right? efficient service

5 out of 5

Thanks, Lynn 😊

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Jason T

Thu 8th Nov 2018

The product and service was very good, I’ll consider using you again

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Karen W

Thu 8th Nov 2018

1.What made you choose to buy these products from SSP? Website

2.What did you think of the product?  as expected as advertised 

 3.What did we get right? Called me back after looking into a query I had

4.What could we improve? Query from above was, the packages were delivered separately which wasn't specified when I ordered a sign with a pole. Would have been good to know in the first place.  

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

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Ingrida M

Thu 8th Nov 2018

Product:

1.What made you choose to buy these products from SSP? Nowhere else I could find the product we needed

2.What did you think of the product? V good

 

Service:

3.What did we get right? Fast and professional service

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley

 

Finally, out of 5 what would you rate us? 5

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Rachel C

Thu 8th Nov 2018

Easy to order via website, next day delivery very efficient.

Product just what we needed at a competitive price.

Will definitely use SSP again if the need arises.

 

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Natalie P

Thu 8th Nov 2018

I ordered the GDPR compliant visitors book because it’s the best I have found. Displaying our company’s commitment to GDPR now starts at our front door. We have had many comments from people on how serious we are taking our commitment to protecting people’s data.

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Tina L

Thu 8th Nov 2018

What made you choose to buy these products from SSP? You had what we needed

What did you think of the product? Very good

What did we get right? Everything

Finally, out of 5 what would you rate us? 5

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Anne B

Thu 8th Nov 2018

We are very impressed with the GDPR compliant visitors book. I ordered it online and found the website very easy to use.

Highly recommended.

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Alastair M

Mon 29th Oct 2018

Product:
1.Have used in the past. Good price and great service
2.What did you think of the product? Good quality

Service:
3.What did we get right? The order
4.What could we improve? nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The whole team

Finally, out of 5 what would you rate us? 5

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Cherianne K

Thu 25th Oct 2018

Well the SSP service was helpful and efficient and delivery of our items was very quick– so many thanks indeed. Excellent site for searching for items not easily found.

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Alan R

Thu 25th Oct 2018

Product:
1.What made you choose to buy these products from SSP? I've purchased similar and same items from you previously.
2.What did you think of the product? Good quality

Service:
3.What did we get right? Everything from initial order taking to final delivery.
4.What could we improve? From my point of view I don'y require any changes to the service you provide.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I tend to forget the names of the people who answer the phone and take the orders, but for your Team Meetings I have always met good customer service from your colleagues and they are always helpful to me.

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Chris N

Wed 10th Oct 2018

All was very good service excellent
Material was installed without any problems and customer happy with the job

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Bob C

Tue 9th Oct 2018

In regard to your email, please see comments below.
1. I needed a solid bit of kit that would effectively protect a waste pipe from damage and a web search came up with your product which seemed ideal.
2. On receipt of product I was impressed with the materials and the robustness of the product.
3. Web site easy to use, quick delivery, quality of product.
4. Nothing to improve.
5. I spoke with a gentleman who was helpful but unfortunately I am unable to provide a name.
I am pleased with my purchase and would recommend your company to anyone looking for similar products.
Best regards

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Allison T

Sun 7th Oct 2018

Hi, we are extremely happy with the product as it ticks all the boxes for the purposes that we are going to use it for. The reasons why we chose from yourselves is because of the positive reviews that you have had on previous products. We also believe that your company was the perfect choice. This is because after lots of research with yourself and other companies, your product was the best and cheapest out of the other competitors. We also wanted to choose a brand that we knew was reputable and sold products that were GDPR compliant which was exactly what we were after.

In terms of the product quality, we were very impressed with the finish and style as it looked very professional and to a high standard. In terms of information, the book is exactly what we were looking for and it is GDPR compliant which was the number one criteria for us to nail as a school.

As we are very impressed with this product, we would definitely buy a product and service from yourselves again. 
In terms of service, when we placed the order, it was a very quick turnaround as we got the order within a few days which was very good for us. This meant that we could allow ourselves enough time to become familiar with the book. In our opinion, there wasn’t anything that needs improving as we were very satisfied with the product and would happily use your service again.

Overall I would rate your service 5/5 as the process was efficient and we are very happy with the product. We would definitely recommend yourselves to another business.

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Alastair C

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? Previous purchases and a willingness to design something specific for us
2.What did you think of the product? Very good

Service:
3.What did we get right? Everything!
4.What could we improve? Nothing!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? We have spoken to a few but all deserve our thanks.

Finally, out of 5 what would you rate us? 5

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Greg S

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? We have used you before
2.What did you think of the product? Very good

Service:
3.What did we get right? No… the order was correct but the pickers only sent one visitor book instead of three. Also the new visitor badges were in two packs, 00001 – 2000 in both. We needed a continuous number form 0001 – 4000. Gwyn is sorting this for us.
4.What could we improve? Apart from above nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn has been very helpful and assisted me in getting the right products ordered. All problems handled well.

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Anon

Tue 2nd Oct 2018

Why?: 1. Have a special needs child, needed some ‘defences’!
Product?: 2. Product fine, a bit confusing that the same product has two different order codes depending on whether you want a switch guard or a thermostat guard.
What was right?: 3. Telephone calls were dealt with very well. Helpful.
What could we improve?: 4. May be worth informing special schools of your products or Occupational Therapists as I only stumbled on them by chance.

Marks out of 5: 5

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Rachel W

Tue 2nd Oct 2018

Product:
1.What made you choose to buy these products from SSP? We have bought form you before
2.What did you think of the product? It is excellent for our purposes.

Service:
3.What did we get right? Ease of ordering and speedy delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
We have only ordered online...sorry
Finally, out of 5 what would you rate us? 5

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Anneliese B

Mon 1st Oct 2018

Product:
1.What made you choose to buy these products from SSP?
You were the only supplier of a specific product I could find
2.What did you think of the product?
Great

Service:
3.What did we get right?
Great initial online chat assistance. Although he was to get a colleague to contact me concerning a new product you were about to launch; that never happened
4.What could we improve?
As above. Also, when the product arrived, we received the 10 ID wallets, but only 9 clips; so 1 is useless at present.

Finally, out of 5 what would you rate us? 4

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Diane C.

Mon 3rd Sep 2018

1.What made you choose to buy these products from SSP? - You had the product I was looking for and were able to let us pay on invoice

2.What did you think of the product? - School doesn't open until tomorrow so we haven't had chance to use it yet - but it looks like it will do the job!

3.What did we get right? - prompt, efficient, friendly & accommodating service

4.What could we improve? - nothing that I can see at present

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - Mark Hughes was very helpful and swift at responding

Finally, out of 5 what would you rate us? - 5

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Niall J.

Thu 30th Aug 2018

1.What made you choose to buy these products from SSP? It was avaible and reasonably priced

2.What did you think of the product? did what we needed it to

3.What did we get right? The order the delivery everything

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? You Hayley

Finally, out of 5 what would you rate us? 5

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Dave J.

Thu 30th Aug 2018

1.What made you choose to buy these products from SSP? Having searched the internet for good quality signs I came across yours which were perfect for the school as we could have them tailored to our needs.

2.What did you think of the product? Excellent

3.What did we get right? Everything, price, product and very fast delivery.

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yourself for the quick response to emails and Mike McNee for the speed in sending the art work

Finally, out of 5 what would you rate us? 5

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Charles B.

Thu 30th Aug 2018

Thank you for the delivery and the all the signs are perfect we will be using you again in the near future 5 out of 5 

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Rhod T.

Thu 30th Aug 2018

1.What made you choose to buy these products from SSP? Chance really- just the first website I found! Now I wouldn’t go elsewhere.

2.What did you think of the product? Always good. Just once had to alter my order because the type I wanted wasn’t available in the length I wanted.

3.What did we get right? Good service, flexible, friendly with fast delivery.

4.What could we improve? Not keen on your logo -looks a bit home-made.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Don’t know his name- guy who answers the phone!

Finally, out of 5 what would you rate us? 5 really.

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Richard D.

Thu 30th Aug 2018

Thank you for very speedy and efficient order/delivery process for the Clear Stop anti-tamper locking key cover that very well suits our needs to keep ‘wandering fingers’ away from our emergency and night time lighting control within our village hall. The product immediately came to our attention upon a Google search and is more effective that a wire cage. It could be improved if the unit was hinged rather than the slotting arrangement but I guess that would significantly increase the cost – and of course it is shatter proof if the operator forgot that there was no hinge.

4.5 out of 5 well done.

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Ann J.

Tue 21st Aug 2018

1. What made you choose to buy these products from SSP? - suited needs and good price

2. What did you think of the product? - good

3. What did we get right? - all

4. What could we improve? - have no issues

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - chap at the end of phone!

Finally, out of 5 what would you rate us? 5

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Dan M.

Tue 21st Aug 2018

Very happy with your service
I found you on the web
I was very pleased to be able to interact with a real person to finalise design

I would happily use you again/recommend your services

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Becky D.

Tue 21st Aug 2018

1.What made you choose to buy these products from SSP? Internet search for free standing parking signs

2.What did you think of the product? EXCELLENT !

3.What did we get right? Everything

4.What could we improve? N/A

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee was extremely helpful and attentive !

Finally, out of 5 what would you rate us? 5

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Cheryl R.

Mon 20th Aug 2018

Excellent service. Very good website, easy to navigate. I will give SSP 5/5.

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Jim M.

Wed 1st Aug 2018

1.What made you choose to buy these products from SSP? Good value

2.What did you think of the product? Good quality (although one was damaged on arrival)

3.What did we get right? Damaged sign replaced with no fuss

4.What could we improve? -

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -

Finally, out of 5 what would you rate us? 4.72 out of 5

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Ian S.

Thu 26th Jul 2018

1.What made you choose to buy these products from SSP? Bought some previously

2.What did you think of the product? good

3.What did we get right? All

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Done online

Finally, out of 5 what would you rate us? 5

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Ian S.

Tue 24th Jul 2018

1.What made you choose to buy these products from SSP? We have bought this item previously for housing defibrillators

2.What did you think of the product? Product is excellent. Hence the additional purchases.

3.What did we get right? Product arrived sooner than anticipated – so that’s a bonus

4.What could we improve? Keep doing what you do right.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Used your website for purchase, so my thanks to them for an easy method of purchase.

Finally, out of 5 what would you rate us? The fact that this is the fourth cabinet I’ve purchase gives you 5/5.

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Ian D.

Tue 24th Jul 2018

Thought it was a smart sign and looks very nice in position. Just what I wanted! Delivery was quicker than expected. In terms of improvement it would have been handy if you had supplied 2 black plastic screw caps to hide the fixings. Had to go out and buy a pack.

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Gemma H.

Fri 13th Jul 2018

1.What made you choose to buy these products from SSP? I needed a personalised warning sign for my upcoming wedding and found your company through Google. It seems you cater for a niche market as I could't find others that offer this service!

2.What did you think of the product? Great! Professionally made - it will look perfect and will hopefully raise a few laughs.

3.What did we get right? Timing. The product arrived much faster than anticipated.

4.What could we improve? Nothing. Everything was handled professionally.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes: Mike McNee. When I thought about ordering a warning sign that was modified to say "Cat Confusion in progress" I was worried that the seller would think I was odd or refused to make it. Mike knew immediately that it was from the Monty Python sketch and instantly got it. He eased my worries.

Overall the service and product were beyond my expectations and I am very grateful to you guys. In fact I will be coming back to buy at least one more product in future. Thanks!

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Mike N.

Thu 12th Jul 2018

1.What made you choose to buy these products from SSP? I could buy in small quantities other sites that I looked at only sold in larger pack sizes.

2.What did you think of the product? The product was good, perhaps not as secure as a wave nut that I was looking for but they are expensive and these should make it difficult for the casual thief.

3.What did we get right? good web site, very clear to a first time buyer like me who would have forgotten about the special tool required to fit/remove the nuts. Quick dispatch.

4.What could we improve? I never did get an automated paid invoice email, maybe a bug in the system that needs sorting (no it's not in my spam folder).

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn't deal with anyone.

Finally, out of 5 what would you rate us? 4 because of the lack of a paid invoice.

I will be happy to shop with you again when the need arises.

SSP Direct: Thank you for your feedback. You invoice should have been generated automatically, apologies. We have forwarded you a copy now.

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Paul B.

Thu 12th Jul 2018

1.What made you choose to buy these products from SSP? Repeat Order

2.What did you think of the product? Good

3.What did we get right? Everything

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Finally, out of 5 what would you rate us? 5

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Stephen

Wed 11th Jul 2018

After browsing through several similar websites I found your prices competitive and your website easy to navigate and purchase from.

Delivery was very prompt.

Didn`t deal with anyone in person however found the online experience excellent and will use again if the need arises. 5/5

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Josh W.

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP? I was recommended through a client.

2.What did you think of the product? Brilliant quality

3.What did we get right? Good delivery arrived when you said it would.

4.What could we improve? Nothing in my own experience.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Unfortunately not I ordered online.

Finally, out of 5 what would you rate us? 5 in my experience

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Jonathan W.

Tue 10th Jul 2018

Seen Online

This product was well advertised.

Slightly pricey.

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Judith W.

Wed 4th Jul 2018

Ordered on line excellent service.

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Luke M.

Wed 4th Jul 2018

It was through an internet search that I found your company, in needing to buy a reflective post marker. Seeing photos on your website of the product in situation and having accurate measurements in millimetres was what made me decide to buy through SSP. The post marker wasn’t the cheapest available, but seemed the best choice and I’m pleased with the quality, thickness and rigidity of the metal sign. Also, the online purchasing process using a credit card was straight forward and it was really helpful having a sales invoice preferred for accounting purposes – this isn’t always the case from suppliers that I don’t hold accounts with, I often have to request this post sales from a customer services team.

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Jonathan H.

Wed 4th Jul 2018

1.What made you choose to buy these products from SSP?
I used Google to search for security screws and your company was near the top of the search

2.What did you think of the product?
Perfect and as advertised. Good quality too.

3.What did we get right?
Swift delivery / easy to work out the sizes I needed (as well as the right screw head)

4.What could we improve?
Nothing to improve

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
All done online so I didn’t speak to anyone.

Finally, out of 5 what would you rate us?
5

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David I.

Tue 3rd Jul 2018

We were very pleased with the product which was exactly as described on the web site.   The proof reading facility was a prudent step and the delivery time was excellent. All in all great service.

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Sharon G.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP? Parking sign

2.What did you think of the product? Excellent

3.What did we get right? You were able to alter the sign to my exact specification

4.What could we improve? I wasn’t sure if you could do this so perhaps making this clear on your website

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I did ring back a couple of times and spoke to a lady can’t remember her name but she was really helpful.

Finally, out of 5 what would you rate us? 5

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Hilary P.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP?  You had the right products & were able to deliver them to us really quickly (next day)

2.What did you think of the product? The products are as described & do what we need them to.

3.What did we get right? You went out of your way to give us next day delivery & replied to our initial queries promptly, efficiently  & in a friendly manner.

4.What could we improve? No.  We will purchase from you again.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee dealt with our order & went out of his way to provide all of the items we were after in the tight timescale that we asked for.  Thank you.

Finally, out of 5 what would you rate us? 5

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Jason C.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP? I chose your company after a google search

2.What did you think of the product? The product was as expected and described.

3.What did we get right? Delivery was very quick had the sign within 24 hours of ordering.

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Andrew E.

Mon 18th Jun 2018

1.What made you choose to buy these products from SSP? Web search returned you and your website looked reputable. Then I called for advice and the guy who answered was professional & helpful.

2.What did you think of the product? Just what I needed for the job

3.What did we get right? Customer Service on phone, proofing service and flexibility, delivery time

4.What could we improve? Err, pleased to say I’m struggling for an answer there!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I’d say the guy who took my phone booking, Mike McNee

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Rich B.

Thu 14th Jun 2018

1. What made you choose to buy these products from SSP? New project – found you on the net. Using components that I’ve never sourced before.

2. What did you think of the product? Fit for purpose

3. What did we get right? Good service from start to finish

4. What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn was top notch!

Finally, out of 5 what would you rate us? 5/5

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Nathan T.

Mon 11th Jun 2018

1.What made you choose to buy these products from SSP? - Recommendation

2.What did you think of the product? - Great

3.What did we get right? Service and delivery

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone!

Finally, out of 5 what would you rate us? - 5!

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Charlotte B.

Fri 8th Jun 2018

1.What made you choose to buy these products from SSP? Very easy to use website with the prices clearly on display. No ‘call us for a quote’ nonsense.

2.What did you think of the product? Good quality products.

3.What did we get right? Customer service is excellent, Gwyn was extremely helpful and replied to emails really quickly.

4.What could we improve? -

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Special mention to Gwyn!

Finally, out of 5 what would you rate us? 5/5

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Susan C.

Thu 7th Jun 2018

1.What made you choose to buy these products from SSP? Purchased previously from your other items

2.What did you think of the product? Met our requirements/ as expected/ reflected online description

3.What did we get right? Acknowledgements/ despatch advice/ delivery/communications excellent

4.What could we improve? No service excellent

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 5

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Maria

Wed 6th Jun 2018

Product:

I saw the new style signing in book at a school I visited and liked it.  I asked where they bought it and they gave me your details.

Service:

I phoned to enquire and the man that I spoke to was very helpful but I didn’t get his name.

Definitely 5 out of 5.  Thank you!

---

Stephen D.

Wed 6th Jun 2018

5/5

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Sally L.

Wed 6th Jun 2018

1.What made you choose to buy these products from SSP? They were a good price

2.What did you think of the product? Very good

3.What did we get right? The arrival period

4.What could we improve? Well when I place a PO I also have to ring and make sure you have received it

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Finally, out of 5 what would you rate us? 5

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Tom H.

Wed 6th Jun 2018

1.What made you choose to buy these products from SSP? just googling---we needed bollards for our private Estate ---but wanted something that looked better than "cones".

2.What did you think of the product? They are OK-----will see how they stand up to windy weather but they look ok

3.What did we get right? Very helpful and communicative with planning/art work etc etc

4.What could we improve? Just a suggestion but as mentioned all was good. Perhaps a quick call when artwork is finally agreed? Just to talk things through

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I dealt with via email was v helpful

Finally, out of 5 what would you rate us? 4

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Sara S.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? GDPR came into force, plus like the fact your data is protected.

2.What did you think of the product? Excellent product

3.What did we get right? It would have been right with the delivery date but was delivered to a different address

4.What could we improve? Make sure the items are delivered to the correct address

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Tom

Finally, out of 5 what would you rate us? 4

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Daniel G.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? Previous purchase

2.What did you think of the product? Very good and suitable for the purpose

3.What did we get right? Good delivery and correct product

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Fast efficient service.

Finally, out of 5 what would you rate us? 5, very good service and having used you in the past when something was not right you corrected the problem fast. Good service.

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Sue D.

Tue 5th Jun 2018

I choose SSP after looking at various recommended options on a google search.  It seemed to have everything we needed. 

It was very easy to buy online the system was easy to use and the product arrived the next day as expected.  I would definitely reorder this product and would give SSP 5 out of 5 for customer service and providing a product which does exactly as it is described.

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Theresa B.

Tue 5th Jun 2018

Service and product was excellent and delivery was very prompt.

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Sam H.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? GDPR web search 

2.What did you think of the product? Great

3.What did we get right? Yes, very fast. I called for advice which was given and appreciated.

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not sure of the ladies name I spoke to on the phone but very helpful

Finally, out of 5 what would you rate us? 5

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Maurice H.

Mon 4th Jun 2018

Excellent product and service. Thoroughly satisfied.

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Stephen M.

Mon 4th Jun 2018

1.What made you choose to buy these products from SSP? Sourced online

2.What did you think of the product? Product suitable for the task required

3.What did we get right? Price and efficient delivery

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes – very helpful

Finally, out of 5 what would you rate us? 5

---

Lisa S.

Mon 4th Jun 2018

1.What made you choose to buy these products from SSP? – seemed to suit our needs the most

2.What did you think of the product? – no concerns

3.What did we get right? No issues ordered through the internet and delivered as required

4.What could we improve? No issues

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No direct contact

Finally, out of 5 what would you rate us? 5

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Andrew S.

Tue 22nd May 2018

1.What made you choose to buy these products from SSP? Internet search

2.What did you think of the product? Very good

3.What did we get right? Yes they are very useful

4.What could we improve? Not really they do the job

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The transaction went very smooth there was no one in particular

Finally, out of 5 what would you rate us? 4

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Marcus M.

Sun 20th May 2018

1.What made you choose to buy these products from SSP? I  needed some security bolts and nuts for fixing new railings that would allow me remove the railings in the future if I needed it so shear hed nuts would not be useful. The kinmar and tuffnut offered that option.

2.What did you think of the product? Not used them yet but they look like they will do the job.

3.What did we get right? I had to change my order and your sales team were very helpful.

4.What could we improve? Nothing obvious

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Did not catch any names.

Finally, out of 5 what would you rate us? 5

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Kinga F.

Fri 18th May 2018

1.What made you choose to buy these products from SSP? We couldn’t buy it from anyone else, apparently suppliers weren’t prepared with GDPR products on the market.

2.What did you think of the product? It’s brilliant.

3.What did we get right? Everything, fast delivery, safe packaging.

4.What could we improve? The website is not very user friendly.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? We ordered it online. N/A

Finally, out of 5 what would you rate us? 5

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School A.

Fri 18th May 2018

Order was great thanks, we ordered from you as you had the exact GDPR compliant product that we needed.

Quick delivery 5/5 overall.

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Tez B.

Fri 18th May 2018

I purchased some personalised warning signs and am very happy with them. The service was sharp, the value is good and I am very happy with the product.

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Liz M.

Wed 9th May 2018

I have now received my order - it was accepted by our builder as I wasnt here.

Product - I was advised by our Fire Risk Assessor that the hydrant signs had faded and needed to be replaced. The signs are as I expected and are fit for purpose.

Service - the service was very good - I received a phone call and an email requesting additional information and the young man I spoke to as very helpful.

I would order from you again and rate the service as 5.

---

Kim

Wed 9th May 2018

We have purchased three Data Protected Visitor Books, all were as described on your website.  Very impressed with how products were packaged and items were received next day.  Top marks :)

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Jan. H

Wed 9th May 2018

1.What made you choose to buy these products from SSP? You had other GDPR compliant products

2.What did you think of the product? Very happy

3.What did we get right? You listened and made something to meet my requirements

4.What could we improve? Nothing in this case

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn – very helpful and proactive

Finally, out of 5 what would you rate us? 5 

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Antonia B.

Wed 9th May 2018

1.What made you choose to buy these products from SSP – we always buy our thermostat covers from you

2.What did you think of the product – good product or we would not keep coming back to you

3.What did we get right – always get it right

4.What could we improve – pass, just a pleasure doing business with you

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting – everyone we have dealt with has been very prompt and professional

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Jayne F.

Wed 9th May 2018

1.What made you choose to buy these products from SSP?  You have always delivered a good product

2.What did you think of the product? Great – meets our business needs

3.What did we get right?  Everything – even to the dispatcher calling to check whether we needed lanyards

4.What could we improve?  Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? This time round your dispatcher

Finally, out of 5 what would you rate us? 5

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Suzie L.

Tue 8th May 2018

It was high up on Google
Price was reasonable
Service great

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Sue

Tue 8th May 2018

1.What made you choose to buy these products from SSP? WE HAVE BOUGHT FROM YOU BEFORE

2.What did you think of the product? VERY GOOD

3.What did we get right? THEY ARE THE CORRECT ITEMS FOR SECURING OUR ENAMEL SIGNS

4.What could we improve? NOTHING

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? NOT REALLY AS IT WAS DONE ON THE INTERNET

Finally, out of 5 what would you rate us? 5

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Andy D.

Tue 8th May 2018

1.What made you choose to buy these products from SSP?We have used SSP a few times now and we like the products you sell

2.What did you think of the product?It was perfect for what we need for our Event

3.What did we get right?The order was spot on,the sales team produced the exact sign we wanted in great time.

4.What could we improve?Just some advance notice the order was on its way,we didn’t have anyone available to tip the wagon when it arrived.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?Mike Mc Nee was a great help offering advice on how I could improve my signage and even manage a last minute change requirement

 Finally, out of 5 what would you rate us? 4

 

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Jennifer K.

Wed 2nd May 2018

I wanted to give you a little further feedback on your products – since receiving the parking bollards/ signs last week we have had numerous positive comments from visitors to the College.  Today I had the comment that this was the best reserved parking sign solution the visitors had ever come across and they visit lots of educational institutions!  I just wanted you to know – we are so happy with the products and would come to you again if we need similar items in future. 

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Jennifer K.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP?  Your website offered us just the kind of product we were looking for

2.What did you think of the product? Very professional and looks durable, just what we need

3.What did we get right?  Prompt delivery/ products arrived in perfect condition – packed well.  Appreciated that we could order by producing a purchase order number and requesting an invoice (we are an educational institution)

4.What could we improve?  Can’t think of anything

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  n/a
 
Finally, out of 5 what would you rate us?  As a 5.

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Justin H.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP?
Found you online through a search engine, had a good range.

2.What did you think of the product?
Good, difficult to know what the actual finish would be like before purchasing. The finish was somewhere between a silver and a nickel which was ok for this application. Might be good to have a finish description

3.What did we get right?
Liked the way the relevant head to secure it with

4.What could we improve?
Description of finish

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Afraid not I did it all myself
 
Finally, out of 5 what would you rate us?
4 but would def shop again. It’s not something that I need often though

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Roisin T.

Thu 26th Apr 2018

Thank you for prompt service, goods arrived this morning. Very much appreciated. 

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Catherine H.

Wed 25th Apr 2018

I was looking for a particular sign that could be customised for a birthday present. 

I telephoned SSP to enquire and order, I spoke to Hayley who was friendly and professional. 

The quality of the sign is excellent and arrived safely within two days.

I would highly recommend SSP Direct.

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John M.

Sat 21st Apr 2018

Service brilliant, goods brilliant rating 20 out of 10 placed order at 4pm it arrived next day. I have used you twice, both times excellent service.

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Andy B.

Wed 18th Apr 2018

1.What made you choose to buy these products from SSP? - came up on a Google search

2.What did you think of the product? - just as described

3.What did we get right? everything

4.What could we improve? I'm sure there's something but I haven't found it - yet!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone for a Team effort

Finally, out of 5 what would you rate us? 5

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Alan S.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP? Internet search

2.What did you think of the product?  Ideal

3.What did we get right?  Efficient ordering system and efficient prompt delivery

4.What could we improve?   Very little – always keen for lower process but did seem competitive

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  No – did not speak to anyone at a meeting

Finally, out of 5 what would you rate us?  5

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Dave K.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP? Looked ideal for duty on internet search.

2.What did you think of the product? Excellent our for duty  
 
3.What did we get right? Everything

4.What could we improve?  Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike

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Rae M.

Tue 17th Apr 2018

As a returning customer I chose SSP because of the excellent quality of the products I had previously received as well as the very reasonable price and timeous delivery. Many thanks- 5/5

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Ruth

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP?  Only place I found what I needed

2.What did you think of the product? Excellent

3.What did we get right? Yes

4.What could we improve? Nothing for this order.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  The man on the phone was very helpful but I can’t remember his name  - sorry.

Finally, out of 5 what would you rate us? 5

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Tony S.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP?
SSP came up in Google search, favourable reviews and what I needed was available for delivery in short timeframe.

2.What did you think of the product?
Good quality.
 
3.What did we get right?
Availability and promptly delivered, reasonable price and good quality.

4.What could we improve?
Range of signs extended to cover more domestic road signs, had to order the sign from Amazon.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
 
Finally, out of 5 what would you rate us? 4 since I do not have more experience with SSP to be confident to say 5.

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Elizabeth W.

Fri 13th Apr 2018

What brilliant service. Sign has arrived. Perfect. Will have some fun with this at our club!

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Karen Robinson

Thu 12th Apr 2018

1.What made you choose to buy these products from SSP? From Internet search

2.What did you think of the product? Matched requirement

3.What did we get right? Availability

4.What could we improve? All fine, no improevement required from my recent experience

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Finally, out of 5 what would you rate us?  5

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Alan O'Neill

Wed 11th Apr 2018

Hi Mike

Just received the signs, what a great fast service

Many thanks from the CHPV team

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Gedeon Miller

Wed 11th Apr 2018

Product was just what we were after.

Delivery was prompt.

I just found you on google and it was the best result for what we were looking for.

5/5

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Ian

Wed 11th Apr 2018

Excellent service, we give you 5.

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Rae McPhee

Thu 5th Apr 2018

I chose this product because it fitted our needs exactly and the product when it arrived did not disappoint. The appearance was excellent and looked more expensive than the price paid. Delivery was quick as promised and the person I spoke to on live chat was very helpful. Unfortunately I can't be sure of his name - I think it might have been Jon. I don't know that I would have need for an app but would certainly recommend the company to others.

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James Nelson

Tue 3rd Apr 2018

What made you choose to buy these products from SSP?
Found you through google search. The descriptions, knowledge base and detailed information to help finding the right type of security screws and tool was really helpful. I’m not sure how I would have found the right thing otherwise.

What did you think of the product?
Seemed like good quality.
 
What did we get right?
Again the detailed information was super helpful to get the right product. Most sites are really light on details, which is useless for someone like me who has limited knowledge and no-one to ask. Delivery was quick.

What could we improve?
Nothing specific comes to mind.

Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I didn’t deal with a specific person.
 

Would an SSP App be useful to you?
I don’t think so.
 
Finally, out of 5 what would you rate us?
5

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Alexander McClintock

Tue 3rd Apr 2018

I bought because you had the product in stock at a price I could afford.

The product does its job.

Telephone help was very good.

Information on web site was incomplete (hence the need to phone).

I can’t remember the name of the lady I spoke to, but she knew the products, what could be done and made exceptional arrangements for me without fuss.

I have no need for an SSP app.

4/5

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Richard Levy

Wed 28th Mar 2018

Outstanding customer service – thanks to all the SSP team.

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Steve Wrigley

Thu 22nd Mar 2018

You had the right product at the right price! Ordering was easy and delivery very quick.

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Rob

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? - found you on google

2.What did you think of the product? - excellent

3.What did we get right? - pricing and quick delivery

4.What could we improve? - lower shipping prices for smaller quantities

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - I spoke to a guy on phone - Mark maybe??  Excellent service.

Development:
If we were to develop an SSP App for mobile use, would you use this? - not really, website works
fine for me

Finally, out of 5 what would you rate us? - 5+

Thank you again for choosing to buy from SSP. - my pleasure

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Rattan Khetani

Wed 21st Mar 2018

5/5

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Bob Smith

Mon 19th Mar 2018

1.What made you choose to buy these products from SSP? It fitted in the fairly confined space available.

2.What did you think of the product? It does the job very well.

 

3.What did we get right? The item was delivered promptly.

4.What could we improve? From this single transaction – nothing.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All my dealings were online.

Finally, out of 5 what would you rate us? 5

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Mark Turner

Wed 14th Mar 2018

Good Value, great service. Improve your online as it would not reset our password

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Diane Stirling

Mon 12th Mar 2018

Many thanks for your speedy delivery of the TRV cover that locks for my dad who has Alzheimers. It fits perfectly, everyone is happy (except dad) now that there will be no more unhappiness at him getting to the control to change it and switch it off.

You have been a lifesaver to us!

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Dave Beveridge

Wed 7th Mar 2018

10 out of 10 for service.  Very impressed.

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Jeremy Richardson

Mon 26th Feb 2018

 I found your company through an internet search, the product proved to be of good quality at a reasonable price and customer service was excellent.

5 out of 5 no problem.

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Matt Lloyd

Mon 26th Feb 2018

I needed some galvanised sign post kits in time for a contractor on site, and delivery was 1-2 working days as promised.  Product was complete and good quality.  I rang customer services in advance because of a narrow lane access, and the person I spoke to was very helpful, putting a note on the order to ensure the appropriate vehicle was used.  Delivery company (Tuffnells) were friendly and efficient.  Overall I was impressed by the reliability of the service. 5/5.

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Roy Hayward

Fri 23rd Feb 2018

Mark Hughes was very helpful.

You supplied the correct product for our requirements,

I give you 5 out of 5.

Thank you.

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Elaine Bradbury

Fri 23rd Feb 2018

Item ordered was needed asap. You had stock available and prompt delivery.

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Lyn Cowling

Fri 23rd Feb 2018

Product:

1.What made you choose to buy these products from SSP? – we have ordered from you before

2.What did you think of the product? - Good

Finally, out of 5 what would you rate us? 5

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Phil Boswell

Fri 23rd Feb 2018

Product:
1.What made you choose to buy these products from SSP?  - I found you on the web
2.What did you think of the product?  SIgn is very good, post is far t oo big/heavy for the sign
 
Service:
3.What did we get right? - the service pre-delivery and the sign
4.What could we improve? - the post is innapropriately large/heavy
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
 
Finally, out of 5 what would you rate us? - 4

SSP Direct:

“Thank you for your feedback. We do sell the hydrant signs and posts separately, so you are able to choose the size of post you require, but as the hydrant signs are frequently bought with the 1metre post we decided to sell a kit ready made to make the buying process quicker and easier.”

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Simon Jones

Fri 23rd Feb 2018

Product:
1.What made you choose to buy these products from SSP? Car park signage.
2.What did you think of the product? Excellent quality.
 
Service:
3.What did we get right? Everything arrived on time.
4.What could we improve? Nothing.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? On line order.

Overall rating: 5

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Carol

Mon 12th Feb 2018

Product:
1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Good quality

Service:
3.What did we get right? Everything!
4.What could we improve? –
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?All on-line

Finally, out of 5 what would you rate us? 5/5

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Michelle Facer

Wed 31st Jan 2018

Hi - SSP's service was great.  Easy to order items and very quick delivery.

---

Gordon Clark

Wed 31st Jan 2018

I am happy with all aspects of my recent buying experience with you and will be happy to do business again.

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Jim Gilmore

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Ideal for what I was looking for

Service:
3.What did we get right? Cost and availability
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Made my purchase online
 
Finally, out of 5 what would you rate us?
 5

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Stephanie Cheetham

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Bought products previously and have always been satisfied with them.
2.What did you think of the product? Great.

Service:
3.What did we get right? Service was good, unable to purchase online due to website issues so ordered over the phone which was great.
4.What could we improve? ETA for delivery of products on ordering.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone has been great (a woman took my order on the phone and was very helpful)

Finally, out of 5 what would you rate us? 5

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Paul Freeland

Tue 30th Jan 2018

Good product, well packaged... It hard to source security fixing in my experience.

A good feature is the sizing page to give one the size/depth of the fixings.

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Chris Stokes

Tue 30th Jan 2018

Product:

1.What made you choose to buy these products from SSP? Recommendation

2.What did you think of the product? Fine , no issues to report

Service:

3.What did we get right? yep

4.What could we improve? ??

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -

Finally, out of 5 what would you rate us? 4.5

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Wellesbourne Parish Council

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Your online shopping site was easy to navigate
2.What did you think of the product? Product is exactly what I expected but the colour scheme was the opposite of what I had anticipated – it looked better the colourway you used

Service:
3.What did we get right? Prompt and helpful response from your email services
4.What could we improve? Nothing from my experience
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All staff dealt with were equally helpful and professional.

Finally, out of 5 what would you rate us? FIVE STAR!!

Thank you again for choosing to buy from SSP.
Thank you for the great service, I am sure we would happily use your services again in the future should a need arise.

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Mrs. K Rhead

Tue 30th Jan 2018

We have been buying to one sign in refills from you since we started using the system some months ago. SSP have proved to be very competitive price wise, the web site is easy to use and deliveries, etc are prompt.

 

I don't recall the gentleman's name but when I ordered the wrong refills some weeks ago he arranged for them to be collected and replaced with the correct ones at no additional charge. That sort of customer service ensures I will continue to use SSP as long as your prices stay competitive.

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Michael Beattie

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Easy to use website and cost
2.What did you think of the product? Product is what it said it was and was what I was looking for

Service:
3.What did we get right? You delivered as promised
4.What could we improve? I have only ordered once from you and at the moment I would say nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? It was all done online  

Finally, out of 5 what would you rate us? Rate 5

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Jean Gates

Sun 28th Jan 2018

Great product , works well.  Many thanks

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Tracey Kennedy

Tue 23rd Jan 2018

Feedback on Product:
Q1. – After looking around for a good quality sign in book that met all requirements, SSP was the best product.
Q2. – Good quality, looks very professional on reception – meets all data protection requirements.

Feedback on Service:
Q3. - Delivery and easy of ordering

Rate – 4 out of 5 for product and service.

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Kevin Power

Tue 23rd Jan 2018

Product:
1.What made you choose to buy these products from SSP? Internet search gave me your company details
2.What did you think of the product? Product was what I wanted and arrived in good time and in good condition.

Service:
3.What did we get right? Service was professional goods arrived in very good time.
4.What could we improve? -
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Overall score 5 and will not hesitate to buy goods from you again.
 
Finally, out of 5 what would you rate us? 5

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Brian

Mon 22nd Jan 2018

Product:
1.What made you choose to buy these products from SSP? wide choice of sizes
2.What did you think of the product?  fit for purpose
 
Service:
3.What did we get right? fast service
4.What could we improve? n/a
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? n/a

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Alison Guppy

Mon 22nd Jan 2018

Product:
1.What made you choose to buy these products from SSP? snake eye bits
2.What did you think of the product? just right
 
Service:
3.What did we get right? fast service and gave the dimensions of the bit
4.What could we improve? ?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? did everything online
 
Finally, out of 5 what would you rate us? 5

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Gillian Clark

Tue 9th Jan 2018

 Product:

1.What made you choose to buy these products from SSP? - No one else was offering them

2.What did you think of the product? - great My Mum now can't freeze herself

Service:

3.What did we get right?- Quick delivery and product as described

4.What could we improve?- no idea

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting - Had no personal contact

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Anne Deeney

Mon 8th Jan 2018

Product:
1.What made you choose to buy these products from SSP? We chose SSP i had previously ordered through Amazon and was let down. SSP are also local.

2.What did you think of the product? The product was as we expected

Service:
3.What did we get right? The product was fit for purpose and as described and the delivery was very efficient

4.What could we improve? Nothing in relation to this order

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The man who took my call on the 4th January, he gave his name but i can’t remember it.

Finally, out of 5 what would you rate us? 5 out of 5

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Kourosh Amiri-Garrousi

Mon 8th Jan 2018

Product:
1.What made you choose to buy these products from SSP? To mark my drive-way and gate posts.

2.What did you think of the product? Excellent.
 
Service:
3.What did we get right? Product quality and delivery time.

4.What could we improve? N/A

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.
 
Finally, out of 5 what would you rate us? 5.

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Austin Baggett

Mon 8th Jan 2018

Product:
1.What made you choose to buy these products from SSP?   AB:  SSP had just what we were looking for – a car park sign that was welcoming to our visitors.

2.What did you think of the product?  AB:  Excellent. It breaks down into three components for easy storage.

Service:
3.What did we get right? AB:  SSP were able to incorporate our company logo on the sign, at very low cost.   Very good communication along the way and very responsive.

4.What could we improve?  AB: Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us?   AB: 5

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Chris Roth

Mon 8th Jan 2018

Product:

1.What made you choose to buy these products from SSP? Very good products and delivery time

2.What did you think of the product? Very good quality

Service:

3.What did we get right? Service and delivery

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? have only dealt online

Finally, out of 5 what would you rate us? 5

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Mrs J Pearman

Mon 8th Jan 2018

Product:
1.What made you choose to buy these products from SSP? First Aid reporting slips
2.What did you think of the product? Very good
 
Service:
3.What did we get right? E-mailed me directly asking if I needed to re-order so quick and simple to reply and the refills ordered.
4.What could we improve? NA
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Dealt with Mark Hughes
 
Finally, out of 5 what would you rate us? 5 out of 5

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John Howarth

Mon 18th Dec 2017

The sign was exactly what I wanted and was good quality. Would recommend to anybody who is looking for this type of product. Would rate the company 5 out of 5 very satisfied.

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Bianca Dell

Mon 18th Dec 2017

Product:
1.What made you choose to buy these products from SSP? – We knew what we were looking for and found it straight away on your website.
2.What did you think of the product? – It is exactly what we are looking for.

Service:
3.What did we get right? – Everything. It is exactly as we requested
4.What could we improve? – Nothing. Excellent service. Fast delivery.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Mike McNee dealt with our order. He was very prompt

Finally, out of 5 what would you rate us? - 5

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Julie Wills

Fri 8th Dec 2017

I could only find what I wanted on your site.

The product worked well. 

Quick delivery

Have an all in price.

4 stars

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Lesley

Fri 8th Dec 2017

Product:
1.What made you choose to buy these products from SSP? What we needed for the job

2.What did you think of the product? Good quality

Service:
3.What did we get right?  – ordering & first class delivery

4.What could we improve? Nothing from our experience using your company

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All dealings done through website

Finally, out of 5 what would you rate us?  5/5 

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Alan Charlett

Tue 28th Nov 2017

Nice polite service, you did what you said you would do.

 

All good.

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David Coldicutt

Tue 28th Nov 2017

I can’t find anything to criticise about SSP or the product. It works very well. Delivery and communications were first class, and I would very happily use you again. Five out of 5.

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Alino Punzalan

Mon 20th Nov 2017

1.What made you choose to buy these products from SSP?
The product is a close replacement from our old button.
2.What did you think of the product?
I thinks it’s ok, the engineer installed without issues.
Service:
3.What did we get right?
Yes.
4.What could we improve?
No suggestion at the moment.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Good support from Gwyn and Lindsey.

Finally, out of 5 what would you rate us?
5

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Jane Mercer

Mon 20th Nov 2017

We chose your company because we used you last year and were very happy with the product and the service. Gwyn was extremely helpful in catering to our requirements, and a pleasure to talk to.

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Karen Rhead

Mon 13th Nov 2017

Hi

We have recently started using the 'one sign-in' system and initially selected SSP due to price.

I ordered some refills shortly afterwards but ordered the wrong ones.

Gwyn Ewens was very helpful at sorting this out - sending out the correct ones straightaway and organising the collection of the incorrect ones (the latter at no cost to ourselves).

His intervention has ensured I will come back to SSP in the future.

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Simon Saunders

Mon 13th Nov 2017

The signs were ordered from SSP as they offered a service to give customisation, supplying proofs of artwork as well as changes, at a very reasonable price.  Communications and delivery were efficient and fast, so I’d be happy recommend.

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John Key

Mon 13th Nov 2017

I looked on the internet for a fire hydrant marker sign.

Your site provided detailed information on what to do. The ordering process was easy and the sign came very quickly. All round a great service, 5/5.

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Emma Young

Mon 30th Oct 2017

Product of very good quality, fast delivery, would definitely buy from SSP Direct again.

5 star

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Matt Preston

Fri 27th Oct 2017

Product:
1.What made you choose to buy these products from SSP? You were the only one I could find on the internet doing this product!
2.What did you think of the product? I like it - clear printing and looks robust.  Haven’t used it properly yet, but feels the same quality as other safety signs I have ordered in for work

Service:
3.What did we get right? Yes
4.What could we improve? I had to go to another provider to het a hi vis vest. Why don tyou do a mathcing (UAV) one?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes - me. I am a top customer! :-) OK - so it's not all about me.  I must say this arrived first out of all the other stuff I ordered from other suppliers on the same day (including from Amazon).  Well done!.
 
Finally, out of 5 what would you rate us? 5

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Robert Hague

Fri 27th Oct 2017

Fast delivery, good value products thank you for your efficient service it's a big 5.

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Anne Cummins

Fri 27th Oct 2017

Found web site online , thought service was excellent 

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Jonathan Stedman

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP?  - Good range - easy to use website

2. What did you think of the service? - Good - but let down by Parcel force who are the worst courier in these parts.

3. What did you think of the product? - Very satisfied

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - Vandal resistant wood shelters - see  www.naturalshelter.com

5. Out of 5 (with 5 being great) how would you rate us? 5

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Alison Willson

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP? A field sales team member forwarded the link to me
2. What did you think of the service? Excellent – arrived faster than expected so I was able to send out to our field sales team quicker, which means that our live products will be secured onto their security brackets faster
3. What did you think of the product? Excellent
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Security for our live products in stores
5. Out of 5 (with 5 being great) how would you rate us? 5

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Gbemi Agbaje

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP?....... Just random internet search through google
2. What did you think of the service?.........was very good, although the delivery was not until Monday, they originally advised Friday, I guess that's not you.
3. What did you think of the product?....... It was good
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)....... we intend to put on a private communal area to stop fly tipping.
5. Out of 5 (with 5 being great) how would you rate us?.......4

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Daniel Hallahan

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP?  I have  purchased  these  from  you before.
2. What did you think of the service? Excellent
3. What did you think of the product? Fit for purpose
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) I am  a maintenance  manager in the  care industry
5. Out of 5 (with 5 being great) how would you rate us? 5

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Paula Armenis

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP? Right product, right price

2. What did you think of the service? Excellent – very prompt and excellent customer service

3. What did you think of the product? Excellent

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We run a respite service for adults with a learning difficulty and wanted to signpost the facilities

5. Out of 5 (with 5 being great) how would you rate us? 5

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Ray Underwood

Fri 13th Oct 2017

1. What made you choose to buy these products from SSP?
Looked a good company on the web search

2. What did you think of the service?
Very good

3. What did you think of the product?
Very good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
To stop people parking in front of the gates to a property we own

5. Out of 5 (with 5 being great) how would you rate us?
4 - Would have been 5 but your postage is expensive and it took 3 days to get here.

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Tina Butler

Fri 6th Oct 2017

1. What made you choose to buy these products from SSP? easy to place orders

2. What did you think of the service? Good

3. What did you think of the product? Good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Motorway & road signage needed for every job we prepare & lay as a Tarmac company

5. Out of 5 (with 5 being great) how would you rate us? 5

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Phil Turner

Tue 3rd Oct 2017

1. What made you choose to buy these products from SSP? Saw your site on internet.

2. What did you think of the service? Very good service

3. What did you think of the product?  Very good product

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Use product on drill to secure clips to street furniture to install traffic monitoring equipment.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Howard White

Fri 29th Sep 2017

Many thanks for your clear client retention and service integrity.

You very seldom see this level of diligence and care towards after sales customer service, very refreshing to see.

I will certainly not hesitate to use you for all our signage / safety needs in the future and will recommend your company whenever the opportunity arises.

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Helen Williams

Fri 29th Sep 2017

1. What made you choose to buy these products from SSP? First provider on internet search with what I wanted,
2. What did you think of the service? Excellent – very professional and friendly.

3. What did you think of the product? Not opened yet – was for a third party but confident of quality.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Will be wall mounted for traffic warning for lorries to a residential OAP park near our factory

5. Out of 5 (with 5 being great) how would you rate us? 5

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Lisa Fincher

Fri 29th Sep 2017

1. What made you choose to buy these products from SSP? You had what we wanted at a competitive price.

2. What did you think of the service? It’s always been great. I usually order by phone because it’s fastand the package arrives within a day or two.

3. What did you think of the product? It suits our needs.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We ordered the School Visitors One-Write System initially but this was a reorder of the refill pages.

5. Out of 5 (with 5 being great) how would you rate us? 5!

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Les Gourlay

Fri 29th Sep 2017

I am a shop manager in the building trade, I wanted to highlight directions to my depot

by mounting a 'road sign' at the end of the road directing people to us.

I used your products to mount the sign I made on the existing road sign poles.

 

Looks like it is an 'official sign' mounted properly with your product.

 

All good, would use again.

 

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Tim Parry

Tue 26th Sep 2017

Just after I left work on Friday afternoon the two cages and fixings kit arrived.
Thanks for looking into the problems for me.
They look great and quite strong.
We need these cages as we have a couple of webcams watching a remote LED screen. The cams will be a little bit exposed to theft or damage, so I’m hoping that the security screws keep everything where they are supposed to be!
Will definitely use you guys again when we ned these sort of things,
Thanks & Regards
Tim

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Michael Tyson

Mon 25th Sep 2017

1.What did you think of the service?

The service far exceeded my expectations, particularly the continuity and creative input from Victoria.

2. What did you think of the product?

Very Good Quality, strong robust warning cones and high gloss logo stickers.

3. If it’s not a stupid question, what did you use this product for?

Warning cones are  a legal requirement by CAA for commercial UAV.

4.  Out of 5 (with 5 being great) how would you rate us?

5 of course.

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Sylvia Perkins

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? I was what we wanted at the right price

2. What did you think of the service? Very good

3. What did you think of the product? Very good             

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) parking area

5. Out of 5 (with 5 being great) how would you rate us?5

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Brenda Steele

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? You were the supply we found when doing a search

2. What did you think of the service? excellent

3. What did you think of the product? It functions as required

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) we are a business centre and have a lot of visitors so need to comply with Data protection etc

5. Out of 5 (with 5 being great) how would you rate us? 5

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Robert Jackson

Sat 16th Sep 2017

1. What made you choose to buy these products from SSP? I searched for security screws and SSP had just the item that I was looking for at the right price and quantity required, without having to buy a box of 100.

2. What did you think of the service? The service was good, maybe the packaging was a little over the top, (10 screws & 1 bit in a jiffy bag then the jiffy in a large plastic bag). That said it arrived safe and sound.

3. What did you think of the product? I won’t be using the screws until next week but they look to be good for the job in mind.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)  To secure the front of a fire alarm panel in a school (the original screws were lost I think they ended up in a skip)

5. Out of 5 (with 5 being great) how would you rate us? 5

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Guy Garcia

Sat 16th Sep 2017

1. What made you choose to buy these products from SSP?  It was the type of product I was looking for.
2. What did you think of the service? Efficient
3. What did you think of the product? Appears good however time need s to pass to see how robust both screws and tape are.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To fix Fair leads on top of boat. And the tape will be used on the gunwhale's
5. Out of 5 (with 5 being great) how would you rate us? This feedback e-mail is a real bark! But 5 anyway.

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Mark Attree

Sat 16th Sep 2017

1. What made you choose to buy these products from SSP? came up high of the list in a google search. Your website was easy to use and price was reasonable and delivery charge was not stupid.
2. What did you think of the service? Fast and efficient service.
3. What did you think of the product? looks tough, bigger than I had understood but will still do the job.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) to prevent my mother who has dementia from turning the thermostat to full blast.
5. Out of 5 (with 5 being great) how would you rate us? = 5

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Marc Fuller

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP?
Your one of the only suppliers I could find that offer lower quantities of security nuts/bolts. Purchased from you before with no issues.

2. What did you think of the service?
Very good, and products arrived quickly.

3. What did you think of the product?
Very good, I have used them before and been great. Would be good to see a stainless version however.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
Securing an expensive roof rack to a vehicle.

5. Out of 5 (with 5 being great) how would you rate us?
5 – Great services, good prices.

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Nathan Walton

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP?
Cost and option to personalise/design.

2. What did you think of the service?
Good although the wrong product was originally sent and the required product was not printed to the returned amended artwork specification. None-the-less, you kindly allowed me to keep the wrong product for free without returning and the required product still suits its purpose.

3. What did you think of the product?
Good, lightweight and sturdy.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
When working on our nature reserves, we often undertake work where the general public may be affected. These signs are easy to transport and erect on footpaths so as to warn visitors of work in progress. To avoid the signs being blown down by wind, we fix a length of rope between the legs and when open, place a rock or heavy weight over it.

5. Out of 5 (with 5 being great) how would you rate us?
4

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Bev Sheat

Fri 15th Sep 2017

found you online

very happy with the service I have received, prompt delivery good comunication. I will use again in nthe future.

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Wyn Harvey

Wed 13th Sep 2017

Your interpretation of my font description was spot on, especially 3 & 4. I think your suggestion of a black rim was a good one. I hadn't thought of it. I have also received my payment receipt.

Can I just thank Gwyn and Lindsay for their terrific abilities in being able to convert my dotty descriptions into actual substance. Your customer services gets an A* from me.

Looking forward to receiving the sign in due course.

Again, thanks for all your help

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Catherine Emerson

Fri 8th Sep 2017

1. What made you choose to buy these products from SSP? - Google search and found what we needed

2. What did you think of the service? - excellent

3. What did you think of the product? - Excellent just what we ordered and needed

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - Keeping our staff safe on site and letting the public know we are working in the area

5. Out of 5 (with 5 being great) how would you rate us? - 5

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Karen Moore

Thu 7th Sep 2017

1. What made you choose to buy these products from SSP? Sign exactly as required, plus well priced
2. What did you think of the service? Excellent service. Prompt dispatch plus courteous handling of delivery instructions by Cal
3. What did you think of the product? Excellent quality, well priced
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Identifying a visitor parking spot (to assist with resolving a residential dispute)
5. Out of 5 (with 5 being great) how would you rate us? 5

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Martin Cornes

Mon 4th Sep 2017

1. What made you choose to buy these products from SSP? Internet search – ease of use for your website

2. What did you think of the service? Good

3. What did you think of the product? Suitable for purpose

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Mounting solar panels for off grid power system

5. Out of 5 (with 5 being great) how would you rate us? 5

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Huw Morgan

Thu 24th Aug 2017

1. What made you choose to buy these products from SSP? - Found on the internet at a reasonabe price

2. What did you think of the service? - Second to none

3. What did you think of the product? - Great quality

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - Psychiatric consultaion room

5. Out of 5 (with 5 being great) how would you rate us? - 5 - Great!

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Bill Morgan

Thu 24th Aug 2017

1. What made you choose to buy these products from SSP? 1 - High on internet search and it was the product I was looking

 2. What did you think of the service? 2 - Good

3. What did you think of the product? 3 - Good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) 4 - I am a Drone Photographer and need to sign the area I am operating within

5. Out of 5 (with 5 being great) how would you rate us? 5 - 5

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Steve Brown

Thu 24th Aug 2017

1. What made you choose to buy these products from SSP? Previous customer

2. What did you think of the service? Excellent – Incredibly fast order turnaround

3. What did you think of the product? Excellent

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Informing staff members and external contractors about new GHS/CLP symbols

5. Out of 5 (with 5 being great) how would you rate us? 5

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Alan Cross

Thu 24th Aug 2017

 

1. What made you choose to buy these products from SSP? Price

2. What did you think of the service? Fine

3. What did you think of the product? Good for what I need

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) It’s a "beware of Drones filming" sign so its to warn people about drones filming!

5. Out of 5 (with 5 being great) how would you rate us? 4.5 - or 5 if you hadn’t sent me this survey :)

 

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Mr J Moir

Mon 21st Aug 2017

 

1. What made you choose to buy these products from SSP? My Google search led me to your website

2. What did you think of the service? Hassle free, easy to use website and the product arrived swiftly

3. What did you think of the product? Yet to install but seems very good quality

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We will be fitting the safety cover over an emergency gas shut off button to prevent it being pushed accidentally.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Jane Clitheroe

Mon 21st Aug 2017

1. What made you choose to buy these products from SSP? I bought these from SSP because they looked like quality products. The service was excellent and the snake eye bit does the job.

2. What did you think of the service?The service was excellent and the snake eye bit does the job. 

3. What did you think of the product? I bought these from SSP because they looked like quality products

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) I needed to undo snake eye screws that are on all my communal tap protection casings so that the plumber could fix the tap.

5. Out of 5 (with 5 being great) how would you rate us? I would rate you 5/5 for service and quality.

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Neil Gant

Mon 21st Aug 2017

1. What made you choose to buy these products from SSP? 1. Cost/Availability with the promise of next day delivery.

2. What did you think of the service? 2. Very good customer service from Hayley.

3. What did you think of the product? 3. Product as described but would have preferred the option of having the signs made on a thicker base as fixing to fencing panels

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) 4...Needed the signs for warnings and to meet safety compliance.

5. Out of 5 (with 5 being great) how would you rate us? 5. 4 of 5 would have been 5 but unfortunately the holes as requested were not drilled in the signs .Not a big issue as easy to drill .
But will be back again when signage is required.
PS please provide a copy of your new catalogue.

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Jeremy Priest

Mon 21st Aug 2017

Happy with the permit book, arrived very quickly, very helpful staff over the phone.

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Chesterton Commercial

Mon 7th Aug 2017

1. What made you choose to buy these products from SSP?  - easy to understand website, phone call asking questions was great customer service, price very competitive.
2. What did you think of the service? EXCELLENT customer service, prompt replies, very friendly.
3. What did you think of the product? Quality control could be tighter as one sign was printed incorrectly, however saying that the other 5 were as expected. And the incorrect one was replaced without hesitation, and swiftly.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Parking directions for a large wedding.
5. Out of 5 (with 5 being great) how would you rate us? 4.5… 5 would have been the score if I didn’t need to get a reprint. But Gwyn was very helpful and brilliant customer service.

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Stephanie Arnold

Mon 7th Aug 2017

1. What made you choose to buy these products from SSP? – Best Price Seen!

2. What did you think of the service? – Great!

3. What did you think of the product? – Perfect quality!

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – Above our landscape compound entrance.

5. Out of 5 (with 5 being great) how would you rate us? 4

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Sandra Machado

Fri 4th Aug 2017

1. What made you choose to buy these products from SSP? You had the specific item we were looking for.

2. What did you think of the service? On time.

3. What did you think of the product? We haven’t use this order but we have previously order one that we were happy hence this bigger order

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Used to cover our a/c panels.

5. Out of 5 (with 5 being great) how would you rate us? 4

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John Herlihy

Fri 4th Aug 2017

I looked online for a cover for the clock on the wall in our sports hall. I was very happy with your service from start to finish, The only complaint albeit a small one was that the clock guard could of been packaged differently, it was a bit bent in one area, but I understand that's not down to yourselves as such, but more so down to the courier.

So all things considered I would still use you again.

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Lindsey Mcgregor

Thu 27th Jul 2017

1. What made you choose to buy these products from SSP? I needed something I couldn’t find on the current market elsewhere.

2. What did you think of the service? Great service, couldn’t do enough to help. Every issue I encountered with product I needed they provided a solution.

3. What did you think of the product? Professionally made, bespoke detail such as company logos and information and most importantly fit for purpose. SSP offered a solution to a problem that other companies could not provide.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) I wanted a product that looked professional with bespoke company information but that provided a practical secure solution without creating more work. One of the more generic sign in books would not have worked for us. If we had used the carbon copy pass books this would have created duplication and may have led to our visitors becoming confused or not competing the correct process to comply with our company H&S and fire compliance.

5. Out of 5 (with 5 being great) how would you rate us? Absolutely 5 out of 5, Gywn at SSP couldn’t have been more helpful. I was kept up to date with emails to tell me when I could expect to receive items and a follow up to ensure I was happy with the product. Gwyn went the extra mile as a customer is great to have someone take ownership and really deliver. Thanks to all at SSP.

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Mitch Hutchens

Fri 30th Jun 2017

1. What made you choose to buy these products from SSP? – you had the exact product I needed after much internet searching

2. What did you think of the service? – Very good very efficient

3. What did you think of the product? – Very Good exactly as described

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – We had a timber storage facility built for us,  but the openings between each compartment were only 6ft 2”high and we have members of staff that exceed that height.  This was to remind them of the reduced height and prevent any head injury.

5. Out of 5 (with 5 being great) how would you rate us? – five out of five

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Katrina Blee

Fri 30th Jun 2017

1. What made you choose to buy these products from SSP? Recommended by our playground manufacturer for use with our play equipment.

2. What did you think of the service? Excellent

3. What did you think of the product? Not used it so far, but looks well made.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) See 1 above

5. Out of 5 (with 5 being great) how would you rate us? 5

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Paul Walton

Fri 30th Jun 2017

1. What made you choose to buy these products from SSP? This is the first time I used SSP and I was desperate for the product I bought.

2. What did you think of the service? SSP answered my query within an hour on a SUNDAY evening!!!!!
I was very impressed.

3. What did you think of the product? I used the product to protect Emergency lights from damage.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) I have recently started my own Electrical Contracting business and I'm slowly picking up work.

5. Out of 5 (with 5 being great) how would you rate us? I would defiantly use SSP again and would certainly recommend you to my colleagues.


You conduct business in the best manner, by putting the customer first.

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Sue Jarvis

Fri 30th Jun 2017

1. What made you choose to buy these products from SSP?

2. What did you think of the service? We have been very happy with the service you have provided.  

3. What did you think of the product? We ordered from you initially because the price of your product was much cheaper than our usual supplier.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We use the slips in school to record injuries.

5. Out of 5 (with 5 being great) how would you rate us? Product is as expected and as it was received promptly, we would give you a 5/5.

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Will Lester

Fri 30th Jun 2017

1. What made you choose to buy these products from SSP? Price was good

2. What did you think of the service? Excellent

3. What did you think of the product? As I expected

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better). Security for bicycle parking racks

5. Out of 5 (with 5 being great) how would you rate us? 5

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Peter Jackson

Wed 28th Jun 2017

Hello, I selected your site as it had what I was looking for.

The service was quick and efficient.

The product was good.
I was wanting this product to stop my mother in law who has dementia from turning the combi boiler off. Unfortunately the product was to big, and subsequent inquiries you didn't have one that was suitable.

I would give you 5 as you were very helpful and would recommend you in future.

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Barry Ackrell

Wed 28th Jun 2017

I give you a 5 on all aspects

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Mike Simmonds

Fri 16th Jun 2017

1. What made you choose to buy these products from SSP?
Could not find what I needed anywhere else and seemed good price

2. What did you think of the service?
Very good / efficient / fast delivery / well packaged

3. What did you think of the product?
As expected / hoped - highways quality signage / robust

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
Marking sign post uprights and height barrier uprights at the entrances to car parks

5. Out of 5 (with 5 being great) how would you rate us?
5

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Diane Shaw

Tue 13th Jun 2017

1. What made you choose to buy these products from SSP? Internet search

2. What did you think of the service? Excellent

3. What did you think of the product? Excellent

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Fire Hydrant sign

5. Out of 5 (with 5 being great) how would you rate us? 5

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Michael Jay

Fri 9th Jun 2017

1. What made you choose to buy these products from SSP? Product seemed to fit my requirements and at a fair price.

2. What did you think of the service? Excellent.

3. What did you think of the product? Haven't fitted yet due to weather but in test seems to be perfect.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Will be used to secure a sign that has suffered vandalism and previous removal.

5. Out of 5 (with 5 being great) how would you rate us? 4.5

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Christine Curran

Fri 9th Jun 2017

1. What made you choose to buy these products from SSP? – I have ordered before and been very happy

2. What did you think of the service? Service is first class

3. What did you think of the product? Very good – just what we require

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – These are for some of our schools to let them know what taps are to be used for drinking

5. Out of 5 (with 5 being great) how would you rate us? *5*

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John Young

Thu 1st Jun 2017

1. What made you choose to buy these products from SSP? I was looking for some gas struts on the internet ,got on to your site, made the strut to my spec! checked the price which was reasonable and ordered.

2. What did you think of the service? The service was 100% all good.

3. What did you think of the product? The struts came well packaged, I fitted them and they are perfect!

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) The struts are fitted to my boats engine cover.

5. Out of 5 (with 5 being great) how would you rate us? 5 out of 5.

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Margaret Heaton

Fri 26th May 2017

1. What made you choose to buy these products from SSP? 1. It was just what we wanted

2. What did you think of the service? prompt and well packed

3. What did you think of the product? see 1

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) My sons burglar bell box had been knocked off the wall by intruders - we wanted to prevent this

5. Out of 5 (with 5 being great) how would you rate us? 4.5 - the whole package including postage was a bit pricey but it was what we wanted

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Carmen Baker

Tue 23rd May 2017

1. What made you choose to buy these products from SSP? Google search

2. What did you think of the service? very good

3. What did you think of the product?  fitted requirements

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) remedial work on hydrants

5. Out of 5 (with 5 being great) how would you rate us? 5

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Gareth Evans

Sat 20th May 2017

1. What made you choose to buy these products from SSP? Searched internet and these seemed good

2. What did you think of the service?  Easy to order and find items we wanted

3. What did you think of the product? Generally good but we will see how it lasts once mounted and ‘out in the elements’

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Car park directional signage

5. Out of 5 (with 5 being great) how would you rate us? 4

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Julie Belton

Fri 19th May 2017

1. What made you choose to buy these products from SSP? Cheaper than other suppliers.

2. What did you think of the service?  Very good service, quick postage

3. What did you think of the product? Pleased with product and a good way of recording accidents.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To record pupil’s minor injuries during the school day

5. Out of 5 (with 5 being great) how would you rate us? 5

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John O'Brien

Fri 12th May 2017

1. What made you choose to buy these products from SSP? – Website was easier to find what I needed

2. What did you think of the service? Very good as you rang me to inform me of changes in COSHH signage

3. What did you think of the product? Good quality and packed sensibly

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Had a recent Health and Safety audit. New signage required for compliance

5. Out of 5 (with 5 being great) how would you rate us? 5

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Terry Matthews

Fri 12th May 2017

1. What made you choose to buy these products from SSP? Found you on the internet

2. What did you think of the service? Very good arrived the very next day

3. What did you think of the product? good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) to access security bolts on Subway light fittings

5. Out of 5 (with 5 being great) how would you rate us? 5

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Graham Emmerson

Mon 8th May 2017

1. What made you choose to buy these products from SSP? Googled product needed and price was good

2. What did you think of the service? I set up an account but then the next day I couldn't remember the password. It wouldn't allow me to change so so I had to set up a new account with a different email address as per the advice I received when I called up. This was a little inconvienent.

3. What did you think of the product? Not used yet

4. Out of 5 (with 5 being great) how would you rate us? 4

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Pat Collings

Fri 21st Apr 2017

I have been very happy with the service I have received from SSP.

The product is exactly what we required, it arrived on time and is of good quality.
Ian Morton

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Ian Morton

Fri 21st Apr 2017

1. What made you choose to buy these products from SSP? We have purchased signs from SSP in the past and found your service and products to be of the highest standard.

2. Out of 5 (with 5 being great) how would you rate us? 5

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Nick Duarte

Mon 17th Apr 2017

1. What made you choose to buy these products from SSP? Google search

2. What did you think of the service? Not to bad but took 5 days to get to me which I think is a little long

3. What did you think of the product? Exactly what I needed

4. Out of 5 (with 5 being great) how would you rate us? 4

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Markus Klement

Mon 17th Apr 2017

1. What made you choose to buy these products from SSP? – Internet – clear homepage

2. What did you think of the service? – fine  it was my first contact to SSP - otherwise I buy on delivery note, contact and feedback was o.k.

3. What did you think of the product? Corresponds to the description - good quality

4. Out of 5 (with 5 being great) how would you rate us? 4 – because of  expensive freight charges, and I can´t login a an Austrian customer ;-)

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Gary Duffy

Mon 10th Apr 2017

Found your site online, excellent service and found what I was looking for

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John Hunter

Fri 7th Apr 2017

1.What made you choose to buy these products from SSP?
I found it on the internet and it seemed to be just right

2.What did you think of the service?
Just delivery.  The item arrived promptly and intact

3. What did you think of the product?
Very good. Solid and easy to install.

4. Out of 5 (with 5 being great) how would you rate us?

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Martyn Francis

Fri 7th Apr 2017

1.What did you think of the service?
Happy with price and time scale of delivery

2.What did you think of the product?
Products look good and professional grade
All round very pleased

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Phil Coppin

Fri 31st Mar 2017

1. What made you choose to buy these products from SSP? – good price and quick delivery

2. What did you think of the service?  - Very good.

3. What did you think of the product? – Good quality

4. Out of 5 (with 5 being great) how would you rate us? - 5

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Jason Carter

Fri 31st Mar 2017

The products were chosen by our HR/H&S department, based on what our First Aid supplier use in their course.

Service – website very easy to use and, for us, the most important VAT invoice emailed through exceptionally quickly.

I can not comment on the product, however we did have a black version from St Johns Supplies that was more than suitable – so it’s the same.

Definitely 5/5 from me – thank you.

And very fast delivery!

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Toni Jones

Fri 24th Mar 2017

What made you choose to buy these products from SSP?
The design and look.
What did you think of the service?
Excellent customer service and fast delivery.
What did you think of the product?
Looks terrific, not fitted to the wall yet.
Out of 5 (with 5 being great) how would you rate us?
5 stars.

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Russell Downing

Fri 24th Mar 2017

1. What made you choose to buy these products from SSP?
Tamper proofing

2. What did you think of the service?
Great

3. What did you think of the product?
Great

4. Out of 5 (with 5 being great) how would you rate us?
5

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David Sasse

Fri 24th Mar 2017

1.What made you choose to buy these products from SSP?
I required signs for trailing cable and your details came up on Google along with a few others.
I was looking to buy 5 of them and your company was offering at a fair price

2.What did you think of the service?
The service was great

3.What did you think of the product?
The product was excellent

4. Out of 5 (with 5 being great) how would you rate us?
I would give you 5 out of 5

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Gary Hiscock

Fri 24th Mar 2017

Service good, will use you in the future.

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Jon Berry

Fri 17th Mar 2017

What made you choose to buy these products from SSP?
Google search

What did you think of the service?
5*

What did you think of the product?
5*

Out of 5 (with 5 being great) how would you rate us?
5

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Joanne De Roeck

Fri 17th Mar 2017

What made you choose to buy these products from SSP?
Hadnt brought these items before, but when did a search online was one of the first to pop up
and was reasonably priced

What did you think of the service?
Very fast, the items were delivered the following day

What did you think of the product?
To be fair, wasn’t what I was expecting, I thought the sand bags came complete, but they are hard wearing quality bags, just need to get some sand to fill them.

Out of 5 (with 5 being great) how would you rate us?
5!

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Nick Wright

Fri 17th Mar 2017

What made you choose to buy these products from SSP?
I ordered from yourselves because it came up on a google search for the product.

What did you think of the service?
Very good service, easy website to use, I will without doubt order again.

What did you think of the product?
Unfortunately I ordered the switch to go direct to our southern dept  so I personally haven’t
had my hands on it but I’m sure it’d be fine

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Peter Nicholls

Fri 17th Mar 2017

What made you choose to buy these products from SSP?
They were the required length I wish I found these earlier

What did you think of the service?
excellent

What did you think of the product?
very good did everything it was meant to

Out of 5 (with 5 being great) how would you rate us?
5

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Sam Humphries

Mon 13th Mar 2017

What made you choose to buy these products from SSP?
I needed a specific product type and you offered something in one place which I needed.

What did you think of the service?
Great, speed of order processing was good and the goods arrived as expected, well packaged. it was fairly simple to navigate the website, although the pages can feel a bit cluttered. The pictures with dimensioned drawings were incredibly helpful and indeed in my case the deciding factor.

What did you think of the product?
Excellent quality, very robust although I did not realise the produce I bought was not hinged, I didn’t pick up on that from the descirption. The lid lifts off. There are obvious advantages with that for installing it but a few downsides, such as it can be lost or broken. Still very happy with it.

Out of 5 (with 5 being great) how would you rate us?
5 I’ll be back both personaly and professionally as you have a very wide range of products which are not always easy to get elsewhere

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Sam Jenner

Mon 13th Mar 2017

What made you choose to buy these products from SSP?
We bought visitor books from you a few months ago,
so I looked at your website first when we needed the visitor wallets.

What did you think of the service?
Excellent, speedy service

What did you think of the product? Just what we needed.

Out of 5 (with 5 being great) how would you rate us?
5!

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Phillip Smith

Mon 13th Mar 2017

I am more than satisfied with the work and response from SSP

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Jackie Colbert

Fri 10th Mar 2017

What made you choose to buy these products from SSP?
We chose to get the products from SSP as they were very well priced and were exactly what we were looking for.We got two units to try and now we have fitted one, will definitely be
coming back for more. The website is very user friendly and on the occasion that our engineer needed some technical advice, we rang and spoke to Peter at SSP and he was very helpful.

 

What did you think of the service?
All  of the items we have ordered have arrived very promptly and it is also assuring to receive confirmation of the order, confirmation of when the items have been despatched and also a prompt copy of a VAT invoice….all without being chased

Out of 5 (with 5 being great) how would you rate us?
Most definitely a score of 5.
We would certainly have no hesitation in coming back to you for other items and would certainly recommend you to others.  Thank you.

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Hannah Linsell

Mon 6th Mar 2017

1.    What made you choose to buy these products from SSP? We have used them previously as they stop our conference customers tampering with the A/C controls in the meeting rooms which has cost us money in the past when customers have accidentally set programmes etc, in repairs and unnecessary heating / cooling.
2.    What did you think of the service? Very good, easy to order and quick delivery 
3.    What did you think of the product? Good quality and easy to fit.
4.    Out of 5 (with 5 being great) how would you rate us? 5

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Lorraine Smith

Fri 3rd Mar 2017

1. What made you choose to buy these products from SSP?  I couldn’t find what I wanted with anyone else

2. What did you think of the service? Simple, prompt

3. What did you think of the product? Exactly what I expected

4. Out of 5 (with 5 being great) how would you rate us? 5

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David Bray

Fri 3rd Mar 2017

Why SSP? Good value compared to similar websites.

Service? Very good service.

Product? The product was as described.

Rating? 5- Would recommend to friends.

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Julian Deshmukh

Fri 3rd Mar 2017

1. What made you choose to buy these products from SSP?  Ordered from before – very good, quick service, no hassle in getting what I needed
2. What did you think of the service? - Very good
3. What did you think of the product? – Excellent – easy to get the bespoke permits designed and ordered to suit our needs
4. Out of 5 (with 5 being great) how would you rate us? – 4.5

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Sandy Aylen

Fri 24th Feb 2017

Why SSP? We chose to buy from SSP because we’d bought from you before and you were efficient and well-priced.

Service? Since I only ordered the signs the afternoon before they arrived, the delivery was unbelievably fast!

Product? Good to deal with a reliable company, even though our order was only a very small one this time.

Rating? Definitely 5 out of 5.

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Christopher Fitzmaurice

Fri 24th Feb 2017

Why SSP? Googled the product and you had it
Service? Excellent surprised how efficient
Product? Perfect for the job we had
Rating? 5

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Jeremy Stephens

Fri 24th Feb 2017

Why SSP? There was limited availability elsewhere for a similar price. Your website and customer service were also attractive. The prominent notices for secure card transactions showed that you understand how to manage sensitive data.
Service? The service was excellent, except for issues with processing card details on the site. I attempted this with both Mozilla Firefox and Microsoft Edge.
Product? The product is as described, and was delivered safely and speedily.
Rating? 5

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Sandra Russell

Thu 23rd Feb 2017

Why SSP? Internet search for specific product not found anywhere else.
Service? Great the person I spoke to had great product know ledge and was incredibly helpful.
Product? Very Good it was used in a TV promo.
Rating? 5, Delivery was on time as quoted, which is very important to us as we sometimes have very very short Pre Production times, under a week for this one. And I couldn't find the sign on Amazon at all!

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David Greener

Wed 22nd Feb 2017

Sorry for the delay in replying,  I have been out of the office.
Products were in stock and reasonably priced, easy to use website, will use again

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Sara Beeden

Tue 21st Feb 2017

Why SSP? Near the top of page on Google  
Service? Fast, prompt service
Product? My customer and I both like it. “Nice chunky post” !
Rating? 4/5 stars

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Peter O'Donnell

Fri 17th Feb 2017

1. What made you choose to buy these products from SSP? We have used your services before and generally know that you hold good stocks of screws
2. What did you think of the service? Excellent
3. What did you think of the product? Very good
4. Out of 5 (with 5 being great) how would you rate us? 4.5 (nobody is perfect.)

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Janet Dudman

Wed 15th Feb 2017

1. What made you choose to buy these products from SSP? Googled security hex keys and your site was the most comprehensive.
2. What did you think of the service? Good
3. What did you think of the product? Perfect for our use.
4. Out of 5 (with 5 being great) how would you rate us? 5

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Lee Tracy

Tue 14th Feb 2017

I was very pleased with it, seems very good quality and should save me money as others always adjusting thermostat that it will cover. I haven't fitted it yet though.
The service was good and it arrived with me in about 4 from when I ordered.
Only issue is it was quite expensive. Y the time it got to me with the postage and packing but that is a problem ordering one item I guess.
I am very pleased with everything so 5 out of 5.

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Tony Fleming

Tue 14th Feb 2017

The reason I used SSP for these products was that they were the best product at the right price for us
The Service was really good
The Product is Excellent
5
Thanks

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Kerrie Thacker

Tue 14th Feb 2017

1. What made you choose to buy these products from SSP?  Used from previous experience exactly what we required and described
2. What did you think of the service? Quick and easy to use and correspondence is always sent to advise of delivery
3. What did you think of the product? Exactly what we require for visitor passes
4. Out of 5 (with 5 being great) how would you rate us? 5

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Nick James

Tue 14th Feb 2017

The service and advice were both very good

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Lorna Wilson

Tue 14th Feb 2017

Service? Engineer recommendation
Product? Excellent
Product? Excellent
Rating? 5

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Derek Brain

Tue 31st Jan 2017

1. What made you choose to buy these products from SSP? I choose you because you were the only firm I could find who sold what I wanted.
2. What did you think of the service? Online purchasing was fine and delivery time very quick
3. What did you think of the product? The product is good quality - pignose security screwdriver bits.
4. Out of 5 (with 5 being great) how would you rate us? 5

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Mike Pinsent

Sat 28th Jan 2017

1. What did you think of the product? The maglocks and the mounting Z kits arrived safely and in good time
The quality looks good, though I have not powered them up yet, but I expect they will be fine.Price was very competitive
The Z mounting kits did not fit the maglock. This is not a major issue as I was able to find ways around this. I guess these were for the smaller version. I would have bought them anyway even if the web site mentioned that they would need modification to fit.
2. Out of 5 (with 5 being great) how would you rate us? Overall v good and I would be confident in using you in the future

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Kaye Hunter

Fri 27th Jan 2017

1. What made you choose to buy these products from SSP?   Repeat Order
2. What did you think of the service? Good
3. What did you think of the product? Good
4. Out of 5 (with 5 being great) how would you rate us? 4

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Matthew Charlton

Fri 27th Jan 2017

1. What made you choose to buy these products from SSP? SSP had the product that we required
2. What did you think of the service? Fast delivery, easy purchase on line
3. What did you think of the product? Good product
4. Out of 5 (with 5 being great) how would you rate us? 5

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Paul Chadwick

Fri 27th Jan 2017

1. What made you choose to buy these products from SSP? Offered exactly what I was looking for. I.e. Sign on a cone
2. What did you think of the service? Quick, helpful and easy
3. What did you think of the product? Perfect for what I wanted
4. Out of 5 (with 5 being great) how would you rate us? 5

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James Davis

Fri 27th Jan 2017

1. What made you choose to buy these products from SSP? Offered customised RA1 signs
2. What did you think of the service? Very response and quick delivery, I’m still waiting on the brackets from another company, which unfortunately you don’t offer
3. What did you think of the product? Looks good, slightly let down by a couple of air bubbles and the hollows where the brackets are riveted on
4. Out of 5 (with 5 being great) how would you rate us? 4.5

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Steve Whytock

Fri 27th Jan 2017

1. What made you choose to buy these products from SSP? Closest product to that required on site
2. What did you think of the service? Very good
3. What did you think of the product? Very good
4. Out of 5 (with 5 being great) how would you rate us? 4.5
 

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Nick Pudsey

Sun 22nd Jan 2017

1. What made you choose to buy these products from SSP? Value for money
2. What did you think of the service? Very good
3. What did you think of the product? Good Value for money
4. Out of 5 (with 5 being great) how would you rate us? 5

Just to give you a little more info.    Our next door but one neighbour has a sign writing business.   I asked them for a quote for the same product.   Yours was £25 inc delivery , theirs was £108.

In their defence, I didn’t see the product to see if there was a substantial difference in quality, but your product does exactly what I want for a fraction of the cost.

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Julie Gray

Sat 21st Jan 2017

Thank you for the excellent service provided by SSP. We would certainly use your company again.

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Janet Moreland

Fri 20th Jan 2017

1. What made you choose to buy these products from SSP? GOOGLE SEARCH. LOW PRICE AND ABILITY TO HAVE OUR OWN MESSAGE.
2. What did you think of the service? GOOD
3. What did you think of the product? GOOD BUT A LITTLE LIGHTWEIGHT FOR OUTDOOR USE.
4. Out of 5 (with 5 being great) how would you rate us? 4

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Alison Fenwick

Fri 20th Jan 2017

I purchased refills for one of your visitor books that I bought previously.

Online ordering was easy, delivery was very quick and we are pleased with the goods. 5/5 rating

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Alex Cooke

Fri 20th Jan 2017

1. What made you choose to buy these products from SSP? price

2. What did you think of the service?  great

3. What did you think of the product?  great

4. Out of 5 (with 5 being great) how would you rate us? 5

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Judith Kirk

Fri 20th Jan 2017

1.    What made you choose to buy these products from SSP?
Search on Google for simple to use passes, your product fitted our current needs
2.    What did you think of the service?
Apart from the initial hiccup with the loss of our order,  the service from that point was very good with swift turnaround of sample templates and changes requested.
3.    What did you think of the product?
The product has greatly simplified and speeded up our signing process, however on hindsight it would have been helpful to request  ‘date in’ and ‘date out’ columns on the pass book as we often have contractors on site for extended period during school holiday. This means that having to issue new passes daily we will go through supplies of passes quicker that previously.
We have also discovered that the holes punched in the sheets including the backing sheet do not line up with normal ringer binders so we need to re-punch to file the backing sheets for record keeping requirements as the folder is not deep enough to store more than a small amount of used backing record sheets
4.    Out of 5 (with 5 being great) how would you rate us?
4.5

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Jo Childs

Fri 6th Jan 2017

1. What made you choose to buy these products from SSP? Search engine on internet
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Out of 5 (with 5 being great) how would you rate us? 5

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Paul Ladd

Fri 6th Jan 2017

1. What made you choose to buy these products from SSP?
Difficult items to find on the net, yours came in near the top. Web presentation and price were the key factors,
2. What did you think of the service?
So far so good i have had to return an item and am waiting a refund, if that goes to plan then great service as the replacement was delivered the next day just before Christmas.
3. What did you think of the product?
Exactly what I ordered well made
4. Out of 5 (with 5 being great) how would you rate us?
4 to 5 waiting for refund. 5 if I have received it

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Tom Lawrie

Fri 6th Jan 2017

I bought from SSP as you were able to supply the exact product I required and it has done the job. The price was good but I do find that for a small item your P&P is very expensive compared with other suppliers on the internet.

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Emma Paton

Fri 6th Jan 2017

1. What made you choose to buy these products from SSP? End user specifically asked for the product.

2. What did you think of the service? Good, easy to order, vat receipt provided. Slightly slow on delivery (possible 10 days but cant quite remember) but not a massive problem as I didn’t need the items urgently

3. What did you think of the product? Exactly as expected and pictured on the site. Robust.

4. Out of 5 (with 5 being great) how would you rate us?4

5  Are there any other products you would like us to offer on our website? I haven’t spent much time browsing but I will definitely use you again for future requirements.

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John Woodcock

Mon 5th Dec 2016

1. What made you choose to buy these products from SSP? Internet search
2. What did you think of the service? Excellent – good product range
3. What did you think of the product? Excellent – well made, good price and fast delivery
4. Out of 5 (with 5 being great) how would you rate us? 5

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Daniel Netzer

Fri 2nd Dec 2016

1.    What made you choose to buy these products from SSP?
delivery time and selection
2.    What did you think of the service?
speedy
3.    What did you think of the product?
What it says on the box.
4.    Out of 5 (with 5 being great) how would you rate us?
5

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Paul Richards

Fri 25th Nov 2016

1. What made you choose to buy these products from SSP? Internet search

2. What did you think of the service? Excellent

3. What did you think of the product? Excellent

4. Out of 5 (with 5 being great) how would you rate us? If 5 is great then 6! – Excellent. Speedy turnaround of draft wording and delivery. Only comment would be that a specified time (window) for delivery would be an added advantage.

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Kevin Herring

Thu 17th Nov 2016

My Dad suffers with dementia and lives alone. He has developed a habit of turning his thermostat down because "the radiators are hot!!".

So to stop this from happening I wanted a cover to go over his thermostat. I did a search and your company products came up.

I think the service and product are great. I received messages informing me of my order status - always well received.

If I have one issue it's that the cover doesn't really suit the thermostat depth wise. In terms of height / width it is fine. You appear to supply spacers but not one for the cover I purchased. There isn't much in it to be honest- the internal depth needs to be another 5 or 10mm deep.So I am going to have to make a spacer of some sort.

Other than that I have been very impressed with your product range, and your level of service

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Steve Brown

Thu 17th Nov 2016

1. What made you choose to buy these products from SSP? Price and easy to do business with
2. What did you think of the service?  First class – quick and easy to communicate with
3. What did you think of the product? Exactly as described
4. Out of 5 (with 5 being great) how would you rate us? 5

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Lisa Edmonds

Wed 16th Nov 2016

The service has been fine from SSP, quick turnaround of the product and timely.

 4/5 overall :0)

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Jane Clayton

Wed 16th Nov 2016

1. What made you choose to buy these products from SSP?  - Purchased goods before
2. What did you think of the service?  -  Very good service
3. What did you think of the product? -  Products very good
4. Out of 5 (with 5 being great) how would you rate us? - 5

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Tim Hughes

Sun 13th Nov 2016

1. What made you choose to buy these products from SSP? - searched for a SUA sign and you was the only company I could find with pre-made signs
2. What did you think of the service? - easy – great – convenient
3. What did you think of the product? - great
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? - all good !

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Sarah Haseldine

Fri 11th Nov 2016

1. What made you choose to buy these products from SSP? – good quality & value compared to some other makes
2. What did you think of the service? Very prompt
3. What did you think of the product? As expected
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Fine as it is, keep it up

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Jane Clayton

Fri 11th Nov 2016

1. What made you choose to buy these products from SSP?  - Purchased goods before

2. What did you think of the service?  -  Very good service

3. What did you think of the product? -  Products very good

4. Out of 5 (with 5 being great) how would you rate us? - 5

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Mark Vingoe

Thu 10th Nov 2016

1. What made you choose to buy these products from SSP? Internet search
2. What did you think of the service? Excellent
3. What did you think of the product? Seems good, not installed yet
4. Out of 5 (with 5 being great) how would you rate us? 5

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Dan Miller

Mon 7th Nov 2016

1. What made you choose to buy these products from SSP? Recommended by colleague who used SSP previously.  Very clear detailed technical information on website of the product I purchased.

2. What did you think of the service? Excellent

3. What did you think of the product? Good

4. Out of 5 (with 5 being great) how would you rate us? 5

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Barrie Scott

Fri 4th Nov 2016

1. What made you choose to buy these products from SSP? – I found them on a google search

2. What did you think of the service? - excellent

3. What did you think of the product?  - excellent – exactly what was required

4. Out of 5 (with 5 being great) how would you rate us? - 5

5. Overall, how do you feel we could improve as a business?  - perfectly happy with service and quality

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Catherine Beaumont

Fri 4th Nov 2016

1. What made you choose to buy these products from SSP? Requested by our engineers.
2. What did you think of the service? Excellent.
3. What did you think of the product? Engineers happy.
4. Out of 5 (with 5 being great) how would you rate us? 5

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Stewart Andrews

Thu 3rd Nov 2016

1.    What made you choose to buy these products from SSP?
a.    Found you whilst Internet Searching and website was simple.
2.    What did you think of the service?
a.    Great, only a small order but could not fault.
3.    What did you think of the product?
a.    Not used yet but they look super.
4.    Out of 5 (with 5 being great) how would you rate us?
a.    5
5.    Overall, how do you feel we could improve as a business?
a.    Too soon to tell, perhaps charge less delivery but as order was received well packaged the following day what more could I ask

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Glyn Miles

Thu 3rd Nov 2016

1. What made you choose to buy these products from SSP? I liked the professional nature of the website and the detailed description of the product.
2. What did you think of the service? I think the service is first class. The ramp arrived quickly and it was very well packed.
3. What did you think of the product? I love the product. I have been looking for something like this for a couple of years. It's perfect.
4. Out of 5 (with 5 being great) how would you rate us? Got to be 5*
5. Overall, how do you feel we could improve as a business? That's a tricky one... I have to say, nothing springs to mind. Keep doing what you are doing chaps!

This doesn't really help you guys very much as it's not giving you anything to work on, but from my point of view, I'm a very satisfied customer! So.... nice job!

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Graham Millard

Thu 27th Oct 2016

1.    What made you choose to buy these products from SSP?
Combination of Google search and seeing the product used at a different school.
 
2.    What did you think of the service?
Very good. I liked the fact that people responded to my emails and phone calls even when someone was out of the office. The proofs arrived promptly which speeded up the whole process.
 
3.    What did you think of the product?
Good quality product, neatly packaged and swiftly delivered. I’ll be interested in how our Office staff find getting visitors to use it after half term.
 
4.    Out of 5 (with 5 being great) how would you rate us?
So far, 5/5 with the website 3/5.
 
5.    Overall, how do you feel we could improve as a business?
The website is too cluttered and busy. There are so many products advertised and so many options within each product range. I think that from a first time visitor’s perspective it can be a little overwhelming. A neater website with far fewer menus and sub-menus and fewer thumbnail images could be better. In terms of the visitors’ book, it was quite difficult to actually see (online) how it would operate as the images of it were displayed separately. A short video of someone signing in, tearing off, folding and placing in the pass holder may be clearer.   

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Clifford Hanna

Fri 21st Oct 2016

All good will use you again 

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Rod Till

Fri 21st Oct 2016

The service I got from SSP was first class.  No complaints whatsoever and the product is top quality.

1. What made you choose to buy these products from SSP? Searched on google as I needed to get a TV off a wall bracket and had lost the tool originally provided.
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? I have no suggestions at all.

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Phil Coppin

Fri 21st Oct 2016

1. What made you choose to buy these products from SSP? – Good price & quality. Easy to order & fast delivery.

2. What did you think of the service? – Excellent service. Knowledgeable, helpful & friendly staff.

3. What did you think of the product? – Good quality

4. Out of 5 (with 5 being great) how would you rate us? 5

5. Overall, how do you feel we could improve as a business? Don’t know!

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John Woods

Fri 21st Oct 2016

No complaints. Good service.

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C Crawford

Fri 14th Oct 2016

1. What made you choose to buy these products from SSP?   Price, delivery times

2. What did you think of the service? great

3. What did you think of the product? great

4. Out of 5 (with 5 being great) how would you rate us? 5 – good communication – called me to let me know about the delivery

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Sarah Jones

Fri 14th Oct 2016

1. What made you choose to buy these products from SSP?  
The option to pay by invoice
2. What did you think of the service?
Great service, easy to deal with, great comms
3. What did you think of the product?
Great value for money
4. Out of 5 (with 5 being great) how would you rate us?
5

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John Gamlin

Fri 14th Oct 2016

we chose this product to stop our friend (who has dementia) from altering the heat settings on her heating control panel. It took a while to fit, because a conduit ran alongside the control panel, and we had to alter the cover slightly to fit it in However, it works brilliantly, to the extent that we have given details of your website and taken a photo of the fitted cover to the housing association where my friend lives at the warden's request so that other people can one if required. Very pleased with the service and product...10 out of 10!

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Sarah Blackmore

Thu 13th Oct 2016

1. What made you choose to buy these products from SSP? They were the most competitive priced
2. What did you think of the service? The member of staff I dealt with was very helpful and patient  
3. What did you think of the product? The product was what I was looking for and does the job well
4. Out of 5 (with 5 being great) how would you rate us? From the website and the helpful member of staff I would rate you a 5
5. Overall, how do you feel we could improve as a business? I don’t think you could from what I experienced

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Martin Little

Thu 13th Oct 2016

1. What made you choose to buy these products from SSP?
Not many places had the product I wanted; I tried another first, and after a week they cancelled my order without explanation
 
- I guess they were out of stock.  Their postage charge was less, which is why I didn't go to you first - ordering only one switch, the postage was nearly 40% of the product price.

2. What did you think of the service?
 Service on the phone was good; quick, effective and polite.  Even though I was only buying one item, I felt that my custom was valued.  The only thing I would mention is that I was told the delivery would be the next day (Friday) but delivery was not made until Monday.  Was not a problem for me, but thought you'd like to know.
 
3. What did you think of the product?
 It looks robust and as I expected.
 
4. Out of 5 (with 5 being great) how would you rate us?
 4.

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Alan Kingsbury

Sat 8th Oct 2016

As you know I had a bit of trouble with delivery to start with!  However, the second delivery arrived from DPD the next day.
Service was Good after the first one went missing.
Product: Stainless steel best product to use outside and with security feature.
Rating:  4.  I would definitely use SSP again.
OK as it is.  I should not have asked for the original order to be sent by post!

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Julian Deshmukh

Fri 7th Oct 2016

1. What made you choose to buy these products from SSP? Initial Google search, then subsequent repeat order

2. What did you think of the service?  Very good, quick response to questions

3. What did you think of the product? Just what I was after

4. Out of 5 (with 5 being great) how would you rate us? 4

5. Overall, how do you feel we could improve as a business?  Don’t think I have anything further to add at this time.  From my initial dealings I have no complaints/areas needing to be improved.

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Scott Wilson

Thu 6th Oct 2016

1. What made you choose to buy these products from SSP? We as a company have always used SSP to buy this product

2. What did you think of the service? Very good and very quick on delivery

3. What did you think of the product? Very good, we have used this product 20 ish time now and it does the job perfectly

4. Out of 5 (with 5 being great) how would you rate us? 5

5. Overall, how do you feel we could improve as a business? I’m not sure really, you have the products I need and deliver on time.

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Mike salter

Fri 23rd Sep 2016

1. What made you choose to buy these products from SSP? Needed a  hard wearing switch
2. What did you think of the service? Fast and efficient
3. What did you think of the product? Have not installed it yet but will next wednesday
4. Out of 5 (with 5 being great) how would you rate us?4

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David Chambers

Sun 18th Sep 2016

Excellent service . The AED cabinet was delivered exactly when said and is of good quality.
I would certainly recommend your company.

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Harvey Gilbert

Fri 16th Sep 2016

10 OUT OF 10 for your service, not really sure how you can improve it, it may be harder to maintain it……….Well done.

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Erik Gorrel

Sat 10th Sep 2016

Pleased with the product and delivery

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Sarah Greenwood

Thu 1st Sep 2016

I placed the order on behalf of a colleague in the office, the items purchased were specified by our client

However, the goods arrived on time and the service was good

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Julie Moore

Thu 1st Sep 2016

1. What made you choose to buy these products from SSP? Always do

2. What did you think of the service? Very good

3. What did you think of the product? As descibed

4. Out of 5 (with 5 being great) how would you rate us? 5

5. Overall, how do you feel we could improve as a business? All ok

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Karen Parker

Fri 26th Aug 2016

1. What made you choose to buy these products from SSP? Replenishing stock of visitor passes.
2. What did you think of the service? Easy to order, efficient delivery.
3. What did you think of the product? Good quality
4. Out of 5 (with 5 being great) how would you rate us? 4

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Lynn Carroll

Thu 25th Aug 2016

1. What made you choose to buy these products from SSP? I completed a google search – located yourselves and found the products I needed
2. What did you think of the service? Great – ordering was easy and confirmations and delivery was good in keeping me up to date with status
3. What did you think of the product? Good – not had chance to look closely yet but seems fine so far
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Nothing to comment about at the moment but would use you again

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Chris Cursley

Sat 13th Aug 2016

1. What made you choose to buy these products from SSP? I'm afraid I chose you on price
2. What did you think of the service? the service was great
3. What did you think of the product? the product works as it should
4. Out of 5 (with 5 being great) how would you rate us? rate you a 5
5. Overall, how do you feel we could improve as a business? no suggestions for improvement

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Pam Dean

Sat 13th Aug 2016

1. What made you choose to buy these products from SSP? We were looking for quality products at low prices
2. What did you think of the service? Excellent 2 day delivery.  Informative and easy to use website
3. What did you think of the product? Good quality products – exactly what was required
4. Out of 5 (with 5 being great) how would you rate us? 5 out of 5
5. Overall, how do you feel we could improve as a business? N/A Will certainly order from you again when needed

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Stuart Russell

Fri 12th Aug 2016

I needed the signs part of my safety equipment I had a good look around other websites but trying to find good quality signs for a reasonable price when I came across your site and they were exactly what I was looking for.
The service was great  quick and efficient and got the signs delivered the next day
The signs were  exactly what I was looking for good quality at a reasonable price
I would give your company 5 out of 5
There isn’t  anything I can think of to improve your company

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Steve Hayhurst

Fri 12th Aug 2016

1. What made you choose to buy these products from SSP? Found on line when typing in what was required
2. What did you think of the service? Very Good
3. What did you think of the product? Very Good
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Nothing at this present time.

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Michael Hulme

Fri 5th Aug 2016

Purchased before - impressed with service and product, 5/5
The customer service (back up emails etc) are great and provides confidence

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Kevin Waite

Wed 3rd Aug 2016

Easy to follow web site

Good Product.

Rated - 4/5

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Richard Scott

Fri 29th Jul 2016

1. What made you choose to buy these products from SSP? We’ve bought from SSP before (a few times)
2. What did you think of the service? Service is excellent, and is why we’ll keep coming back.
3. What did you think of the product? Product is excellent.
4. Out of 5 (with 5 being great) how would you rate us? 5 (very few suppliers would receive this now)
5. Overall, how do you feel we could improve as a business? Couldn’t really improve, service excellent very helpful and polite when phoned.

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Anne Jones

Sun 24th Jul 2016

1. What made you choose to buy these products from SSP? Searched for what I wanted off the internet

2. What did you think of the service? Excellent

3. What did you think of the product? Perfect for the job

4. Out of 5 (with 5 being great) how would you rate us? 5

5. Overall, how do you feel we could improve as a business? I was extremely happy and pleased to receive your brochure

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Helen Talbot

Thu 21st Jul 2016

1. What made you choose to buy these products from SSP? Previous product bought from SSP – Looking for replacement

2. What did you think of the service? Perfect!  Item received next day

3. What did you think of the product? Just what I wanted. Fitted straight away

4. Out of 5 (with 5 being great) how would you rate us? 5

5. Overall, how do you feel we could improve as a business? From this experience you couldn’t

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Ian Storer

Fri 8th Jul 2016

1. What made you choose to buy these products from SSP? Was searching on the internet for road speed signs and found your web site
2. What did you think of the service? Service was very good
3. What did you think of the product? Product was exactly what I expected
4. Out of 5 (with 5 being great) how would you rate us? 4.5
5. Overall, how do you feel we could improve as a business? Was happy with the service you gave me

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Michael McKenna

Fri 1st Jul 2016

This is a repeat order as we were very satisfied with the original supply

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Sue Smith

Fri 1st Jul 2016

1.What made you choose to buy these products from SSP? Saw your website and they were extremely well advertised
2.What did you think of the service? Excellent as at first it did not accept  the business card I used but you managed to put the order through. Very Good
3.What did you think of the product?  Were exactly as advertised
4.Out of 5 (with 5 being great) how would you rate us? 4
5.Overall, how do you feel we could improve as a business? Confirmation of shipment & Carrier once despatched and if my name was on the shipment would have helped track it internally when it arrived (only because we have 3 sites within 200 yards of each other at present) but overall an excellent service and I will always now recommend you and use your services again.

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Alex Bristow

Fri 1st Jul 2016

1. What made you choose to buy these products from SSP? Only place I could find the exact product I was after
2. What did you think of the service?  Very good, prompt and clear
3. What did you think of the product? Just as described, book and layout of inserts just as wanted
4. Out of 5 (with 5 being great) how would you rate us? 4 out of 5
5. Overall, how do you feel we could improve as a business? Improve upon user interface of website

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Stephen Batey

Thu 30th Jun 2016

1. What made you choose to buy these products from SSP?

Well, I'd bought the same thing before from you, so it was a simple case of coming back for more. As to why SSP in the first place, you were the first (and, as far as I recall) the only place that I could buy what I wanted, at least as far as a Google search could reveal.

2. What did you think of the service?

Fast and efficient - far speedier than I could reasonably expect. Also, easy to order.

3. What did you think of the product?

Given that there's not much room for variation in a glorified Allen key, the product was fine.

4. Out of 5 (with 5 being great) how would you rate us?

Just short of 5 (but greater than 4). The reason comes below.

5. Overall, how do you feel we could improve as a business?

Not as a business per se, but in terms of order fulfillment. The packaging could have been reduced or possibly a cheaper delivery option added. The cost of delivery was disproportionate to the value of the goods shipped. To save you looking it up, the order is shown below. That's my only (slightly) negative comment. If the need arises, I'll certainly use you again.

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Noel Salmon

Fri 24th Jun 2016

1. What made you choose to buy these products from SSP? Good products and just what we were after.
2. What did you think of the service? Very prompt.
3. What did you think of the product? Good
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? It’s fine as you are. Keep it up though.

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Kevin Blair

Thu 23rd Jun 2016

1. What made you choose to buy these products from SSP? Online search for product and quick delivery quoted.
2. What did you think of the service? Excellent. Order was received next day. Could not have been better. I ordered one from a specialist drone company before this and it took 3 weeks to arrive!! I got stuff from China, that I ordered the same day, quicker, so was delighted with your delivery.
3. What did you think of the product? Excellent, exactly what I was expecting.
4. Out of 5 (with 5 being great) how would you rate us? 5 - Can't fault the communication, product or service, which doesn't happen that often.
5. Overall, how do you feel we could improve as a business? In this case I don't think you can (apart from you can always ask for things to be cheaper)

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matthew jackman

Sun 12th Jun 2016

1. What made you choose to buy these products from SSP?
High ranking on google and the website made sense.
2. What did you think of the service?
The chap on the phone new all of his products, i was very impressed with how hard it is for the wrong person to get the security drivers, was promised two weeks but it came the next day.
3. What did you think of the product?
Everything it should have been
4. Out of 5 (with 5 being great) how would you rate us?
5
5. Overall, how do you feel we could improve as a business?
Top notch all ready

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Anne Marie

Sun 12th Jun 2016

The product was great and the service very friendly and helpful. The products are reasonably priced and I was very pleased

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Peter Brennan

Fri 10th Jun 2016

1. What made you choose to buy these products from SSP? –
Recommendation from others

2. What did you think of the service? –
The service was excellent

3. What did you think of the product? –
Product is exactly what was required and good quality

4. Out of 5 (with 5 being great) how would you rate us? –
Rated 5*

5. Overall, how do you feel we could improve as a business? –
Overall improvement, continue to maintain providing the service already experienced

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Adrian Evans

Fri 10th Jun 2016

1. What made you choose to buy these products from SSP? Suitability of product for use.
2. What did you think of the service? Easy to order, fast delivery & well packaged.
3. What did you think of the product? Good quality.
4. Out of 5 (with 5 being great) how would you rate us? 4
5. Overall, how do you feel we could improve as a business? Include everything stated (only 1 key).

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Peter Lamacraft

Fri 3rd Jun 2016

1. What made you choose to buy these products from SSP? Google search
2. What did you think of the service? Excellent service delivered on time
3. What did you think of the product? Good product exactly as described on your web site
4. Out of 5 (with 5 being great) how would you rate us? Rate you as a (5)
5. Overall, how do you feel we could improve as a business? Nothing, you have a good website that clearly describes the products and prices, delivery was tracked and on time

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Barry Dickinson.

Fri 3rd Jun 2016

Service excellent, Signs ordered excellent.
Award you 5 out of 5
Thanks for your service.

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Chris Lowe

Fri 3rd Jun 2016

I am a member of Friends of the Pepperpot Brighton and Friends of Queens Park Brighton.

We have an A1 interpretation board which is surface laminated to a 5mm hard plastic base and fixed  with 10 x 1 1/2 " pin hex button head screws to an external wooden door on the building.

In an area which suffers some vandalism it has stayed untampered with for 5 years and is as good as new. I have just ordered some more pin hex screws for signage and interpretation boards in the park.

It is also enables a relatively low cost solution.

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Andrew Thompson

Fri 27th May 2016

1.What made you choose to buy these products from SSP?

[[Andrew Thompson wrote]:] the product I was looking for came up in Google images and it was easy to purchase.

2. What did you think of the service?

[[Andrew Thompson wrote]:] All round – very good.  Particularly like the online chat facility as it does help to point users in the right direction.

3. What did you think of the product?

[[Andrew Thompson wrote]:] so far it does what it is supposed to do.  Strong construction, fit for purpose.  Only slight downside for me is that all the units have the same key

4. Out of 5 (with 5 being great) how would you rate us?[[Andrew Thompson wrote]:] It would have been 5, but 4.5 only because I didn’t get the promised invoice and had to re-contact you (no major problem but if you want honesty…)

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Peter Kelly

Thu 26th May 2016

Very good product but in this day of cordless grinders nothing is safe thanks for your service

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Sue Clapson

Thu 26th May 2016

1. What made you choose to buy these products from SSP? We have bought them from you Before
2. What did you think of the service? Very good speedy service
3. What did you think of the product? Product very good
4. Out of 5 (with 5 being great) how would you rate us? 4

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Judith Landhausser

Thu 26th May 2016

1.What made you choose to buy these products from SSP?  Came up with what we wanted on Google
2. What did you think of the service? Good
3. What did you think of the product? Exactly as described
4. Out of 5 (with 5 being great) how would you rate us?  5

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Alan Williams

Fri 20th May 2016

1.What made you choose to buy these products from SSP? Found SSP via Google.
2. What did you think of the service? Very good.
3. What did you think of the product? Good.
4. We are currently re-developing our website, what improvements (if any) would you like to see? Clearer details on dimensions, shape and material.
5. Do you think that having the option to pay through PayPal would be useful? Yes.
6. Out of 5 (with 5 being great) how would you rate us? 4

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Claire Thackray

Fri 20th May 2016

1.What made you choose to buy these products from SSP? We needed road signs for a video shoot and we found you on google easily
2. What did you think of the service?  Amazing fast service thanks, good confirmation email and delivery
3. What did you think of the product?  Fab – was perfect ta
4. We are currently re-developing our website, what improvements (if any) would you like to see? Super confusing to find these signs. Your videos were actually really helpful in seeing the full spectrum of the signs too – and great for SEO visibility online too.
 5. Do you think that having the option to pay through PayPal would be useful? Yep
6. Out of 5 (with 5 being great) how would you rate us?  4

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Carlton Jones

Fri 20th May 2016

1.What made you choose to buy these products from SSP?
I couldn’t really find the product anywhere else – I wanted “Caution Unmanned Aircraft operations” on a self-standing Sign (I prefer the term Unmanned Aircraft to Drone since the Yankees use Drones for military purposes)
2. What did you think of the service?
Fine, no problem.
3. What did you think of the product?
Just what I was after, size, weight, wording, colour. My only small criticism would be that it’s easy to pinch your fingers/hand at the top of the sign as you open it out.  I would have to warn other that were helping me to lookout for that.
4. We are currently re-developing our website, what improvements (if any) would you like to see?
I used the Product Search box to find “drone” (most commonly used term to describe unmanned aircraft) and matched about 25 products.  But I had to open each link in its own window to see if it was the sort of thing I wanted.  I would prefer it to list the product names with a small image alongside as it would save me time.
5. Do you think that having the option to pay through PayPal would be useful?
Yes
6. Out of 5 (with 5 being great) how would you rate us?
A good 4

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Julian Coleman

Wed 18th May 2016

1.What made you choose to buy these products from SSP? - Cost, speed and overall value for money

2. What did you think of the service? - Outstanding. My issue was dealt with very quickly

3. What did you think of the product? - The replacements were exactly as I expected them to be

4. We are currently re-developing our website, what improvements (if any) would you like to see? - I’m very new to your site, however I think some of the information needs to be a little clearer such as delivery lead time which I totally missed.

5. Do you think that having the option to pay through PayPal would be useful? - 100% yes

6. Out of 5 (with 5 being great) how would you rate us? - 5

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Julie Lawler

Mon 16th May 2016

1.What made you choose to buy these products from SSP? products that suited our requirements
2. What did you think of the service? very thorough and patient
3. What did you think of the product? our headteacher was extremely pleased with the final product - very professional
4. We are currently re-developing our website, what improvements (if any) would you like to see? am happy with website as it is
5. Do you think that having the option to pay through PayPal would be useful? we still pay by cheque!!
6. Out of 5 (with 5 being great) how would you rate us? 5

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Paul Gibson

Thu 12th May 2016

I found the product I wanted by using google to find it, I found the product very good and so did the customer, The service was also very good.
I paid using my debit card so there were no problems there.
I would rate the overall service 5 out of 5

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Mark Lodge

Mon 9th May 2016

We very happy with the item and delivery was as on time as stated, fantastic service.

1.What made you choose to buy these products from SSP? Great website with good product and service details
2. What did you think of the service? Excellent
3. What did you think of the product? Great product and as detailed on website
4. We are currently re-developing our website, what improvements (if any) would you like to see? None
5. Do you think that having the option to pay through PayPal would be useful? Not for us
6. Out of 5 (with 5 being great) how would you rate us? Excellent service 5/5

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Katie Weller

Mon 9th May 2016

1.What made you choose to buy these products from SSP?
I couldn't find any other supplier that had this accident book with carbon copies init.
2. What did you think of the service?
Quick delivery if a little more expensive than I would usually want to pay. I didn't mind because it was a one off purchase.
3. What did you think of the product?
Just what I was looking for. An A4 size (as opposed to A5) might have been preferred if it was available.
4. We are currently re-developing our website, what improvements (if any) would you like to see?
Shipping costs made clearer before getting to the checkout.
5. Do you think that having the option to pay through PayPal would be useful?
Yes.
6. Out of 5 (with 5 being great) how would you rate us?
4.5

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Jimmy Donovan

Thu 5th May 2016

The clear stop anti tamper cover  I bought to go over my cooker switch so it can be locked has no hinges on it so the door has to be taken completely off then put back on again every time you use the product which is a pain! apart from this thanks for the speedy service

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Richard Scott

Sat 30th Apr 2016

1.What made you choose to buy these products from SSP? Your website looks very professional and the wide range of products is why we’d chosen your company.
2. What did you think of the service? Service was excellent as was the manner of the salesman on the phone (very helpful).
3. What did you think of the product? Products are excellent.
4. We are currently re-developing our website, what improvements (if any) would you like to see? Not many improvements to be made, just keep it easy and uncomplicated to use.
5. Do you think that having the option to pay through PayPal would be useful? I would imagine it would, but as a company we try not to use pay pal.
6. Out of 5 (with 5 being great) how would you rate us? Definitely a 5.

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Barrie Crowther

Sat 30th Apr 2016

Good quality sign, very good delivery, highly satisfied.

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Simon Maple

Fri 22nd Apr 2016

1.What made you choose to buy these products from SSP?
I googled for a “mains  electrical socket lock box” (or similar) and you were one of the search results
2. What did you think of the service?
Excellent
3. What did you think of the product?
Not tried it yet but it looks excellent
4. We are currently re-developing our website, what improvements (if any) would you like to see?
Website looks good, but I found the associated confusing which caused me to make a phone call to you. It was not clear that the “extra sets of keys” were specific to this product
5. Do you think that having the option to pay through PayPal would be useful?
For personal customers yes, for business  customers probably not.
6. Out of 5 (with 5 being great) how would you rate us?
5

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Graham Hay

Tue 19th Apr 2016

I chose your products as I needed to secure my number plate to a new stainless steel grille for my focus St. It was that or stick it to the body work. Your company was the only one that allowed me to buy 10 rather than 100. The screws are the same sort used by another company specialising in vehicle security, except that you only get one length. I will be ordering more as the ones I ordered are just too small. I now have the correct details so will order them shortly,
thanks again for a prompt service and speedy delivery

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Christine Hudson

Fri 15th Apr 2016

1.What made you choose to buy these products from SSP? – internet search engine – you provided what I wanted for a good price
2. What did you think of the service? - Excellent
3. What did you think of the product? – Excellent – will be ordering some more
4. We are currently re-developing our website, what improvements (if any) would you like to see? – Nothing comes to mind, there are far worse websites!
5. Do you think that having the option to pay through PayPal would be useful? – not for us
6. Out of 5 (with 5 being great) how would you rate us? 5

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Daniel Patterson

Fri 15th Apr 2016

1.What made you choose to buy these products from SSP? Needed to remove some security screws from a gate.
2. What did you think of the service? Very good
3. What did you think of the product? Very good
4. We are currently re-developing our website, what improvements (if any) would you like to see? N/A
5. Do you think that having the option to pay through PayPal would be useful? PayPal would be nice, but not necessary.
6. Out of 5 (with 5 being great) how would you rate us? 4/5

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Michael Morris

Fri 8th Apr 2016

I was very impressed with the product and all aspects of the service you offer. I have recommended your product to others flying camera drones professionally and hope and believe you will benefit from a need within our industry for warning signs informing the public when flights are underway. Many thanks

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Emma Silvio

Mon 4th Apr 2016

1.What made you choose to buy these products from SSP? Saw it on google
2. What did you think of the service? Quick postage
3. What did you think of the product? Brilliant product
4. We are currently re-developing our website, what improvements (if any) would you like to see? Really informative website already
5. Do you think that having the option to pay through PayPal would be useful? yes
6. Out of 5 (with 5 being great) how would you rate us? 5

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Terence Jepp

Tue 29th Mar 2016

First class service

First class product

Reasonable price

Perfectly satisfied thank you

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Stephen Peto

Tue 29th Mar 2016

1.What made you choose to buy these products from SSP? Satisfied with previous purchase
2. What did you think of the service? Service excellent
3. What did you think of the product? Product excellent
4. We are currently re-developing our website, what improvements (if any) would you like to see? Web site was fine for me
5. Do you think that having the option to pay through PayPal would be useful? Not fussed about Pay Pal
6. Out of 5 (with 5 being great) how would you rate us? Rating 5, Good product good prices

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Shahid Mohammed

Mon 28th Mar 2016

1.What made you choose to buy these products from SSP? the price and they were what i needed for the job
2. What did you think of the service? very good,, personal and hands on
3. What did you think of the product? I think good, as it went direct to my customer who installed them, and no complaints, thats why I re-ordered them agin for another job
4. We are currently re-developing our website, what improvements (if any) would you like to see? More clearer in terms of products, seems really hard to read and messy at moment…needs clarification
5. Do you think that having the option to pay through PayPal would be useful? Yes
6. Out of 5 (with 5 being great) how would you rate us? 4

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Jillian Stokes

Mon 28th Mar 2016

1.What made you choose to buy these products from SSP? Product I wanted at a good price.
2. What did you think of the service? Efficient, if not a little low on delivery.
3. What did you think of the product? As described, good quality.
4. We are currently re-developing our website, what improvements (if any) would you like to see? I seem to remember it was easy to navigate and pay.
5. Do you think that having the option to pay through PayPal would be useful? Always a good option for quick ordering.
6. Out of 5 (with 5 being great) how would you rate us? 4.5

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Phil Coppin

Tue 22nd Mar 2016

1.What made you choose to buy these products from SSP? – We were looking for a reception signing book and yours was the best value/looking one we could find which had replaceable pages.
2. What did you think of the service? – Excellent – the sales person was very helpful and friendly.
3. What did you think of the product? – Good quality and does exactly was it says on the tin!
4. We are currently re-developing our website, what improvements (if any) would you like to see? – Haven’t looked at it that closely. It was easy to find what I wanted if that helps.
5. Do you think that having the option to pay through PayPal would be useful? – I wouldn’t use it as my company doesn’t use pay pal. I would imagine that  most of your customers are businesses and wouldn’t have one either.
6. Out of 5 (with 5 being great) how would you rate us?  - 5. One of the reasons I give you this is because the item you sent was faulty and was replaced very quickly.

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[email protected]

Mon 21st Mar 2016

1.What made you choose to buy these products from SSP? Used SSP previously

2. What did you think of the service? Excellent

3. What did you think of the product? Very Good

4. We are currently re-developing our website, what improvements (if any) would you like to see? As user friendly as possible

5. Do you think that having the option to pay through PayPal would be useful? Yes

6. Out of 5 (with 5 being great) how would you rate us? 4

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Ian Matthews

Wed 9th Mar 2016

Sadly we received the right product but with the wrong wording.

After a brief telephone call, Allister dealt with us quickly, efficiently and gave great customer service.  We will definitely be using your company again and praise should go to Allister.

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Martin Brooks

Wed 9th Mar 2016

I will say the delivery was speedy and delivered on time by the courier. 10/10

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Robert Bowen

Thu 3rd Mar 2016

My company has just introduced a permits to work system as part of our Safe Systems of Work review for contractors. I was looking around for a supplier and found your website. We may order more types or quantities depending on how good/suitable we think the permits are.

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Ian Smith

Thu 3rd Mar 2016

1.What made you choose to buy these products from SSP? – bought product previously

2. What did you think of the service?  - took a day longer this time than last time

3. What did you think of the product? – Ordered again so fit for purpose

4. We are currently re-developing our website, what improvements (if any) would you like to see?- good enough for my puposes

5. Do you think that having the option to pay through PayPal would be useful? - yes

6. Out of 5 (with 5 being great) how would you rate us? 5

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Duncan Wilson

Fri 26th Feb 2016

1.What made you choose to buy these products from SSP? These were cheaper than other sites seen
2. What did you think of the service? Great, quick and helpful
3. What did you think of the product? Stop signs are heavy and would have benefited with the surrounding in Aluminium, the notices for the road have not been inspected yet
4. We are currently re-developing our website, what improvements (if any) would you like to see? Not spent enough time on your site to dissect this
5. Do you think that having the option to pay through PayPal would be useful? Not for me as our company does not hold a Paypal account
6. Out of 5 (with 5 being great) how would you rate us? 5

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Richard Barnes

Thu 25th Feb 2016

Price of product was main reason for choosing you and I would definitely use again

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Ian Smith

Fri 19th Feb 2016

We chose the product for our benefit, your company came up top on google search

You delivered on time

A good service

5 out of 5

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keith murdoch

Thu 18th Feb 2016

5 out of 5. It was for a small private Close to protect a Lych Gate. It is up and doing its job. Thanks

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Doug Hemmings

Thu 18th Feb 2016

Fast and efficient service. Thankyou.

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B. Kenningham

Wed 17th Feb 2016

What made you choose to buy these products from SSP? Our Downs Syndrome son was always adjusting our c/heating t/stat and  I saw your advert’ after using Google.
What did you think of the service? Very good but P & P seemed too much.
What did you think of the product? Great, solved our problem much to the dismay of our son, I’m afraid you’re not his friend.
Do you think that having the option to pay through PayPal would be useful? I don’t use PayPal
Out of 5 (with 5 being great) how would you rate us? 4

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Steve Hayhurst

Mon 15th Feb 2016

1.What made you choose to buy these products from SSP?First company on web we found that supplied items we required
2. What did you think of the service?I thought it was excellent
3. What did you think of the product? Unfortunately have not seen the product as it was delivered to site, on speaking to our engineer he said they were what was exactly required.
4. We are currently re-developing our website, what improvements (if any) would you like to see? None at this present time as items required found quite easily.
5. Do you think that having the option to pay through PayPal would be useful? Not an option for our selves
6. Out of 5 (with 5 being great) how would you rate us?5

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Peter Eves

Sat 13th Feb 2016

1.What made you choose to buy these products from SSP? You had the product I wanted.
2. What did you think of the service? Great !
3. What did you think of the product? Product is excellent. Good customer service
4. We are currently re-developing our website, what improvements (if any) would you like to see? Site looks a little dated.
5. Do you think that having the option to pay through PayPal would be useful? Yes
6. Out of 5 (with 5 being great) how would you rate us? 5

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Paul Saffer

Fri 12th Feb 2016

1.What made you choose to buy these products from SSP? Someone told me about you on Facebook

2. What did you think of the service? excellent

3. What did you think of the product?  Really good – just what I needed

4. We are currently re-developing our website, what improvements (if any) would you like to see? Seemed fine to me!

5. Do you think that having the option to pay through PayPal would be useful? Nope- credit card is fine by me..

6. Out of 5 (with 5 being great) how would you rate us?  5 – you had what I wanted & delivered it really fast!

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colin porter

Fri 12th Feb 2016

What made you choose to buy these products from SSP? Found you on the internet
What did you think of the service? Good service
What did you think of the product? good product
We are currently re-developing our website, what improvements (if any) would you like to see? Don't know
Do you think that having the option to pay through PayPal would be useful? yes
Out of 5 (with 5 being great) how would you rate us? 5

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Francis McDermott

Fri 12th Feb 2016

What made you choose to buy these products from SSP? Google search (previously bought from you)
What did you think of the service? Fine
What did you think of the product? good
We are currently re-developing our website, what improvements (if any) would you like to see? No thoughts
Do you think that having the option to pay through PayPal would be useful? Pay pal - yes please!
Out of 5 (with 5 being great) how would you rate us? 4/5

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Phillip Chick

Fri 12th Feb 2016

1.What made you choose to buy these products from SSP? Price, quality of the product + level of service from Alistair.

2. What did you think of the service? Very good, proffessional and easy to deal with.

3. What did you think of the product? Very good and better than other products I’d been looking at.

4. Was the website easy enough to use? Very easy.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Carol Osman

Thu 11th Feb 2016

1.What made you choose to buy these products from SSP? I have to say I Googled the sign I needed

2. What did you think of the service? Fabulous -  very quick and efficient

3. What did you think of the product? Good quality and just what I wanted

4. We are currently re-developing our website, what improvements (if any) would you like to see? Only used it once so not sure!

5. Do you think that having the option to pay through PayPal would be useful? I am buying on behalf of my Company so probably not

6. Out of 5 (with 5 being great) how would you rate us? 5

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Sarah Haseldine

Fri 5th Feb 2016

1.What made you choose to buy these products from SSP? – past experience

2. What did you think of the service? Good

3. What did you think of the product? Good quality & price

4. We are currently re-developing our website, what improvements (if any) would you like to see? Fine the way it is.

5. Do you think that having the option to pay through PayPal would be useful? No

6. Out of 5 (with 5 being great) how would you rate us? 5

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Lisa Coetzee

Fri 5th Feb 2016

1.What made you choose to buy these products from SSP?

After searching on Google for a specific sign (round no-entry 450mm) I came across your site: you had the product in stock and provided next day delivery

2. What did you think of the service?

Very helpful online chat and excellent next-day delivery

3. What did you think of the product?

Good standard

4. We are currently re-developing our website, what improvements (if any) would you like to see?

Can’t think of anything

5. Do you think that having the option to pay through PayPal would be useful?

No as I use a company credit card – my only requirement is an instant VAT invoice/receipt, not having to wait

6. Out of 5 (with 5 being great) how would you rate us?    5

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Tom Pattison

Fri 5th Feb 2016

I chose your company as you have a very good range of products.

Our delivery was on time and well packed.

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Stuart Lovely

Mon 1st Feb 2016

1.What made you choose to buy these products from SSP? You had the products I wanted and could deliver next day
2. What did you think of the service? Excellent
3. What did you think of the product? Fault with first order but sorted quickly with no quibbles. Correct items seem very good
4. We are currently re-developing our website, what improvements (if any) would you like to see? some things difficult to find unless you knew where to look ie options to buy multiples of driver bits
5. Do you think that having the option to pay through PayPal would be useful? Yes PayPal would be a lot easier for payments
6. Out of 5 (with 5 being great) how would you rate us? 5 :-)

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Andy Hyder

Sat 30th Jan 2016

Googled the product we required and found SSP to be nearest match

Service was great, product was perfect and I would use you again

Out of 5 you would be 5.

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Grace Williams

Fri 22nd Jan 2016

We bought a visitor book from SSP.  The process of the purchase was straightforward, delivery was made on time and the item was just as described and expected.  We would have no hesitation in using SSP again or recommending them to others."

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Linda O'Neill

Fri 22nd Jan 2016

1.What made you choose to buy these products from SSP? Used Google to search for product purchased and found your website informative.

2. What did you think of the service?  Excellent

3. What did you think of the product? Excellent

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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Carl Smith

Thu 21st Jan 2016

1.What made you choose to buy these products from SSP? Good value exactly what I needed

2. What did you think of the service? Quick delivery, straight forward website

3. What did you think of the product? what I expected and Easy to install,

4. Was the website easy enough to use? Yes, I like easy to use websites, I soon leave if I run into any issues but SPP was straight forward

5. Out of 5 (with 5 being great) how would you rate us? This was my first order but as far as my experience went I would rate you as a 5

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Jonathan Jennings

Fri 15th Jan 2016

Products I ordered were just what I needed in suitable quantity sizes at a reasonable amount. Fast delivery and easy order process. Yes 5 out of 5 is a good score.

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Andy Keane

Thu 14th Jan 2016

1.What made you choose to buy these products from SSP? Searched on internet and the only supplier I could find for what I needed.

2. What did you think of the service? V good

3. What did you think of the product? V good, did exactly what it said on the tin!

4. Was the website easy enough to use? OK, larger product images and dimensions would be good and spec sheets in PDF to send to clients would be really handy.

5. Out of 5 (with 5 being great) how would you rate us? 4

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Kerrie Thacker

Thu 14th Jan 2016

1.What made you choose to buy these products from SSP?

Found this website easy to order what we require.

2. What did you think of the service?

Easy to use, delivery isn’t always fast though

3. What did you think of the product?

Everything we require it a visitors book

4. We are currently re-developing our website, what improvements (if any) would you like to see?

Sections for special offers

5. Do you think that having the option to pay through PayPal would be useful?

Personally and for the company I work for wouldn’t be useful, we use purchasing cards or purchase orders

6. Out of 5 (with 5 being great) how would you rate us?

4

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Chris Bowes

Fri 8th Jan 2016

Very happy with the service received

1.What made you choose to buy these products from SSP? PRICE AND QUALITY
2. What did you think of the service? VERY GOOD
3. What did you think of the product? JUST WHAT WE NEEDED
4. Was the website easy enough to use? IT WAS, BUT THE “CHECKOUT” DIDN’T WORK BUT A MEMBER OF YOUR TEAM DID RING ME TO TAKE THE ORDER DETAILS OVER THE PHONE WHICH WAS GOOD SERVICE.
5. Out of 5 (with 5 being great) how would you rate us? 4.5

 

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Dan Milne

Fri 8th Jan 2016

1. Your products are competitively priced.
2. The service was polite, efficient and delivery was fast.
3. The products I ordered are well made and fit for purpose.
4. Your website was easy to navigate.
5. I rate you 5 out of 5.

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Elizabeth Kewish

Wed 6th Jan 2016

I was looking for the correct sized passes

The service was very good, very quick!

Product is good, just the right size.

Website is very simple to use.

5/5

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Keith Poulton

Wed 6th Jan 2016

1.What made you choose to buy these products from SSP? Requested by our Customer
2. What did you think of the service? Good (spoke with someone regarding stock levels – v helpful & polite)
3. What did you think of the product? Direct despatch – unable to comment
4. Was the website easy enough to use? Average – Part Numbers would be good for us to reference
5. Out of 5 (with 5 being great) how would you rate us? 4.5

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lee thomas

Tue 29th Dec 2015

1.What made you choose to buy these products from SSP? I found you on the Internet. You had a wind choice of products and your delivery time was quick.
2. What did you think of the service? Very good, I did not encounter any problems.
3. What did you think of the product? Good but unfortunately I will be returning the order as the customer cancelled the job last minute.
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 4

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Lynn Hughes

Wed 23rd Dec 2015

1.What made you choose to buy these products from SSP?  - previously have purchased from you  
2. What did you think of the service?  - excellent as usual
3. What did you think of the product?   - good quality & reasonable price
4. Was the website easy enough to use?  - I do get confused as to which item to order - too much information on one page
5. Out of 5 (with 5 being great) how would you rate us?  4

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Matthew English

Fri 18th Dec 2015

1. Found you via a google search,  was the cheapest price for the product required.

2. Service was great, prompt delivery and invoicing.

3.  Product was as expected and good quality (the amount of tape holding the signs together may have been a little excessive.. if amusing watching someone trying to get it all off.)

4.  Website was user friendly, had no issues ordering from it.

5. 5 out of 5, great service, high quality product and prompt delivery

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Stewart Kelly

Thu 17th Dec 2015

1.What made you choose to buy these products from SSP? Good service and choice on previous enquiries.
2. What did you think of the service? Excellent.
3. What did you think of the product? Exactly what we required.
4. Was the website easy enough to use? Very simple.
5. Out of 5 (with 5 being great) how would you rate us? 5

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Marcus Allard

Thu 17th Dec 2015

I recently bought some screws and the driver bit was missing when I received the delivery. A replacement was promptly sent - the sales person was very helpful and I was happy with the service.

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Chris Fry

Sat 12th Dec 2015

Thanks for prompt delivery of safety sign.

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Paul Shergold

Fri 11th Dec 2015

1.What made you choose to buy these products from SSP?

Good to Go seems an excellent safety management system. We are currently trialling the system and if successful will implement it on site.

2. What did you think of the service?

Fast delivery

3. What did you think of the product?

As described and suitable for the job.

4. Was the website easy enough to use?

Yes, very easy to use.

5. Out of 5 (with 5 being great) how would you rate us? 4

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Keith Stubbs

Fri 11th Dec 2015

SSP was the only provider I could find to supply suitable security bolts for my item. The website was clear and made ordering easy, with excellent customer service follow through, following an issue with the courier company.

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Michael Vigars

Thu 3rd Dec 2015

1.What made you choose to buy these products from SSP? Found easily on your website.
2. What did you think of the service? Very good thankyou.
3. What did you think of the product? Excellent, did the job & fitted well.
4. Was the website easy enough to use?Yes, no problems.
5. Out of 5 (with 5 being great) how would you rate us? 5, thank you very much

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Jean Watson

Tue 1st Dec 2015

I cannot rate the whole experience from start to finish highly enough.

We bought the product from you because of the way Gwyn on answering the phone was so helpful and made the buying of the product so easy. Your prices didn’t really matter after that but I have to say they are very reasonable and the product is great. The website did not show exactly what I wanted hence speaking to Gwyn. A rating of 5 is very easy to give to your firm.

Thank you for such a brilliant service.

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Jean Watson

Thu 19th Nov 2015

Received with thanks Gwyn and if all business's worked as well as you have for me my job would be a lot easier. It has been a pleasure.

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Dan Ritchie

Thu 19th Nov 2015

1.What made you choose to buy these products from SSP?
Searching online
2. What did you think of the service?
Outstanding
3. What did you think of the product?
Again, outstanding
4. Was the website easy enough to use?
Yes- although I mainly did everything on the phone
5. Out of 5 (with 5 being great) how would you rate us?
5

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Alan Kingsland

Thu 19th Nov 2015

1.What made you choose to buy these products from SSP?  good

2. What did you think of the service?   good

3. What did you think of the product? good

4. Was the website easy enough to use?   yes

5. Out of 5 (with 5 being great) how would you rate us?   4

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John Chittock

Wed 18th Nov 2015

1.What made you choose to buy these products from SSP?
[JC] You were selling direct from UK. Most competitors needed to get from USA.
2. What did you think of the service?
[JC] Excellent
3. What did you think of the product?
[JC] I would have preferred a slightly stronger lock, this one looks like it might break if used too much
4. Was the website easy enough to use?
[JC] Yes
5. Out of 5 (with 5 being great) how would you rate us?
[JC] 5

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Kaye Hunter

Fri 13th Nov 2015

We chose the product because it satisfied our requirement, delivery was fast, the product was as described and the website was easy to use.

We would rate the service as 4/5

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John Williams

Fri 13th Nov 2015

1.     Found you on website and price and specification matched my expectations
2.    Service very good, no issues
3.    Product is in good condition and suits the spec I required.
4.    Web site clear and user friendly
5.    No question (5) I will use again in the future.

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Gavin Plews

Thu 12th Nov 2015

1.What made you choose to buy these products from SSP?  Client specification

2. What did you think of the service?  Excellent service, shame it wasn’t delivered as requested via email.

3. What did you think of the product? We have not installed yet.

4. Was the website easy enough to use? Very easy to use.

5. Out of 5 (with 5 being great) how would you rate us? 4/5

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Sarah Wood

Thu 12th Nov 2015

Super efficient and nice customer service

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Des Kindley

Thu 12th Nov 2015

1.What made you choose to buy these products from SSP? Because it was the most suitable for our needs
2. What did you think of the service? Excellent very helpful
3. What did you think of the product? Ok. Haven't fixed it yet but I'm sure it will be ok
4. Was the website easy enough to use? Some of the products were a bit small
5. Out of 5 (with 5 being great) how would you rate us? 5

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Mike Porter

Wed 11th Nov 2015

1.What made you choose to buy these products from SSP?

[Mike Porter] Recommended by the manufacturer

2. What did you think of the service?

[Mike Porter] Excellent

3. What did you think of the product?

[Mike Porter] Good, it was exactly what I required

4. Was the website easy enough to use?

[Mike Porter] Yes

5. Out of 5 (with 5 being great) how would you rate us?

[Mike Porter] 5

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Dave Wood

Sat 7th Nov 2015

Great service, arrived on time, fitted and works fine. Thanks.

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Barney Robertson

Fri 6th Nov 2015

1.What made you choose to buy these products from SSP? Exactly what I required
2. What did you think of the service? Good
3. What did you think of the product? Good
4. Was the website easy enough to use? Simple and efficient
5. Out of 5 (with 5 being great) how would you rate us? 5

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Terry Vagg

Fri 6th Nov 2015

1.What made you choose to buy these products from SSP?  Identified item required by a web search

2. What did you think of the service? Good

3. What did you think of the product? Ok

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 4

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Jason Holland

Thu 5th Nov 2015

1.What made you choose to buy these products from SSP? Quality and price
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Was the website easy enough to use? Yes but my card payment wouldn’t go through so had to call up to complete transaction
5. Out of 5 (with 5 being great) how would you rate us? 5

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Paul Hamilton

Thu 5th Nov 2015

1.What made you choose to buy these products from SSP? Your company had what we needed (searched on google)

2. What did you think of the service? Good

3. What did you think of the product? Good

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 5 – no problems arrived on time

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Vikki Campbell

Thu 5th Nov 2015

With regards to the website and delivery, it was easy and quick which helps me in supporting our Engineers who require these items on site quickly, so many thanks,

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Barry Radband

Fri 30th Oct 2015

The service was great, delivered in a timely fashion and the product was as described.

Great service all round, well done

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Darrin King

Fri 30th Oct 2015

Happy with your service

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NIral Patel

Fri 30th Oct 2015

1.What made you choose to buy these products from SSP? I searched internet for what I wanted. Yours was only site that had it.
2. What did you think of the service? V good
3. What did you think of the product? Looks good but I haven't put them up yet. About to do it now.
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 4

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Chris Chopping

Sun 25th Oct 2015

Overall I have been very pleased with the service I have received from you.

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John Rimmer

Fri 23rd Oct 2015

Very good service, delivery next day, first class.

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Susan Willis

Thu 22nd Oct 2015

1.What made you choose to buy these products from SSP?
Googled it and they were the first site I visited that had what I wanted. Reviews were generally excellent.
2. What did you think of the service?
The service was generally very good, easy ordering and arrived on time. My only complaint was that I did ask for drill holes in the corners of the signs but this was not done.
3. What did you think of the product?
The product is good quality and exactly as described on the website.
4. Was the website easy enough to use?
Although there is a lot on the website is was fairly easy to use.
5. Out of 5 (with 5 being great) how would you rate us? 4/5 – purely because I didn’t get the drill holes.

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Carlton Ferrett

Thu 22nd Oct 2015

I was very satisfied with the service I'd give it a 5

The product was just what I wanted 

And the website was easy to use. 

Thank you very much. 

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Colin Campbell

Fri 16th Oct 2015

1.What made you choose to buy these products from SSP? Struggled before for a good supplier and decided to try SSP

2. What did you think of the service? Excellent service, received a phone call stating 1 item was out of stock but would be dispatched in a couple of days.

3. What did you think of the product? Products were good quality and as advertised

4. Was the website easy enough to use? Yes, except it refused to take my card payment and I had to phone up.

5. Out of 5 (with 5 being great) how would you rate us? 4.75!! ha

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John Richards

Fri 16th Oct 2015

I will just say that I was very pleased with the service and the product, no problems at all with the website. Overall I am delighted with the transaction. 

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Mark Brady

Fri 16th Oct 2015

Service was excellent this time, goods arrived in time and were exactly what we ordered

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Kavan Ring

Fri 16th Oct 2015

1.What made you choose to buy these products from  SSP? Easy to find online
2. What did you think of the service? Very quick thanks
3. What did you think of the product? good
4. Was the website easy enough to use? yes
5. Out of 5 (with 5 being great) how would you rate  us? 5

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Philip Hudson

Fri 16th Oct 2015

Good - thanks

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Nicholas Lloyd

Thu 8th Oct 2015

Very good

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Paul Wish

Thu 8th Oct 2015

Found on tintinet
excellent service
5 out of 5

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Lee Richardson

Fri 2nd Oct 2015

1.What made you choose to buy these products from SSP?  The price.

2. What did you think of the service? Very good and quick delivery.

3. What did you think of the product? Looks good, haven't fitted it yet.

4. Was the website easy enough to use? Yes.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Andrew Gale

Thu 1st Oct 2015

1.What made you choose to buy these products from SSP?

You had the best match for the product I required

2. What did you think of the service?

Very good

3. What did you think of the product?

As expected

4. Was the website easy enough to use?

No – I could not reset my password and had to ring to place my order

5. Out of 5 (with 5 being great) how would you rate us? 4

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Andy Ronchetti

Tue 29th Sep 2015

1.What made you choose to buy these products from SSP? – One of my preferred suppliers

2. What did you think of the service?  - Excellent

3. What did you think of the product? - Excellent

4. Was the website easy enough to use? – Very easy

5. Out of 5 (with 5 being great) how would you rate us? 5

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william rumley

Fri 25th Sep 2015

very satisfied it does what it said on the tin

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Colin Hamilton

Thu 24th Sep 2015

1.What made you choose to buy these products from SSP? – SERVICE WAS GOOD PREVIOUS TIME

2. What did you think of the service? - GOOD

3. What did you think of the product? – AS PER DESCRIPTION

4. Was the website easy enough to use?  - YES

5. Out of 5 (with 5 being great) how would you rate us? - 5

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Jeff Watson

Thu 17th Sep 2015

1.What made you choose to buy these products from SSP?  Originally via the web, then subsequently past order.
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Was the website easy enough to use? Very
5. Out of 5 (with 5 being great) how would you rate us? 5 out of 5

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Darren Raven

Thu 17th Sep 2015

1.What made you choose to buy these products from SSP? I found you on the web
2. What did you think of the service? Service was top notch
3. What did you think of the product? Product albeit not yet fitted looks to be of a good quality
4. Was the website easy enough to use? I choose to phone in as I required a one off design
5. Out of 5 (with 5 being great) how would you rate us? I'll give you a 5! I would give 5/5 for your service, quick response and very quick delivery

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Tracey Bonner

Tue 15th Sep 2015

Very satisfied with the products & speedy delivery, website was easy to use, 5.

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Mike Gates

Fri 11th Sep 2015

Still excellent 5 out of 5.

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Rose Akem

Fri 4th Sep 2015

1.What made you choose to buy these products from SSP?  Known supplier

2. What did you think of the service? Very prompt delivery (next day)

3. What did you think of the product? As expected

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 4

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Rupert May-Hill

Thu 3rd Sep 2015

So far, I'm very pleased with the service. A quick response and a polite email from Jenny Butler to check all details were correct (they were). Prompt and accurate delivery. Product looks fine, but I won't actually use the security screws until is weekend, at which point I'll be better placed to comment on their quality.

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Mike Gates

Thu 3rd Sep 2015

1.What made you choose to buy these products from SSP? Found via Google search
2. What did you think of the service? excellent
3. What did you think of the product? good
4. Was the website easy enough to use? Yes, fine
5. Out of 5 (with 5 being great) how would you rate us? 5

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Nigel Bateman

Fri 28th Aug 2015

Turned up next day. Great service.

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Jon Boast

Fri 21st Aug 2015

1.What made you choose to buy these products from SSP?
You were a company who replied to my enquiry re custom Yellow warning signs
2. What did you think of the service?
Top work, nice contacts.
3. What did you think of the product?
Just what we need!
4. Was the website easy enough to use?
yes absolutey. It maybe nice to have an upload and preview section but very prompt with the designes
5. Out of 5 (with 5 being great) how would you rate us? 4! (because no one is every 100%. We can always be better!! ;-)

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Les Stevens

Fri 21st Aug 2015

1.What made you choose to buy these products from SSP? Existing Satisfied customer returning.

2. What did you think of the service? Excellent.

3. What did you think of the product? Very good.

4. Was the website easy enough to use? Did have some problems in the payment / account section.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Andrew Chapman

Thu 20th Aug 2015

Thanks for all your help Danny - I've ordered the cover, locks, spare key and custom message.

Must say I was very impressed with the website layout, the way you guys use videos to showcase products and the responsiveness of your customer services. A refreshing contrast to my usual online experience!

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Jeff Watson

Fri 14th Aug 2015

1.What made you choose to buy these products from SSP? Internet search engine

2. What did you think of the service? Excellent

3. What did you think of the product? Just what we were looking for.

4. Was the website easy enough to use? Very easy

5. Out of 5 (with 5 being great) how would you rate us? 5

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Sarah Haseldine

Thu 13th Aug 2015

1.What made you choose to buy these products from SSP? Repeat order

2. What did you think of the service? Very efficient

3. What did you think of the product? Good quality

4. Was the website easy enough to use? Yes (once I’d sorted out my password)

5. Out of 5 (with 5 being great) how would you rate us? 5

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Sharon Rimmer

Sun 9th Aug 2015

If I need any Safety Products I always contact yourselves who are always quick and efficient to respond to my mails

Once the order is placed goods arrive as promised

I would give you a 5 every time

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Peter Nicholson

Sun 2nd Aug 2015

I bought the products for personal use in securing dynamo lights on some bicycles that I own, and used your company as it was one of the first to figure in my Internet searches for such items. I found the website clear and quick to use, and the service fast and secure. I've fitted the products, and so far they seem to be very suitable. Overall, 5/5.

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Mark Jordan

Fri 24th Jul 2015

Very pleased

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Cliff Sagar

Fri 24th Jul 2015

1.What made you choose to buy these products from SSP?..... internet
2. What did you think of the service? …..Good
3. What did you think of the product? …..Good
4. Was the website easy enough to use? …..Good
5. Out of 5 (with 5 being great) how would you rate us?....5

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Simon Barnett

Fri 24th Jul 2015

1.What made you choose to buy these products from SSP?
Great Range – great web site - easy to order – I don’t know whether anyone else does these products but I never bothered to look because your site and range was so good.
2. What did you think of the service?
First Class
3. What did you think of the product?
Very Good – we are property developers and when we rent houses on behalf of owners these screws are used to lock up cupboards in the hope that the Tenants will never find anything to unlock them. I would like to probably order the personalised ones next time as they can be screwed tighter and are by all intents and purposes 100% secure. Only criticism I would have is that they are a little on the pricey side :( - but that hasn’t stopped me repeat ordering ;) - Trade Discount ??? - LOL
4. Was the website easy enough to use?
Very
5. Out of 5 (with 5 being great) how would you rate us?
5!:)

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Stuart Cork

Fri 24th Jul 2015

Only too happy to give feedback as Gwyn Ewens has been extremely helpful over the past 2 weeks – certainly gone the extra mile for my complex needs

1.What made you choose to buy these products from SSP? Maker of Specialist Screws
2. What did you think of the service? Brilliant
3. What did you think of the product? Very good and still purchasing parts
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 5

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Derek Eaglen

Fri 24th Jul 2015

We were looking for suitable fixings for cladding panels.

Service was faultless.

Product fine but not suitable for our purpose.

Website easy to use.

Oil givit foive !

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Steve Garrod

Thu 23rd Jul 2015

I'd be delighted to share my opinion with prospective customers and yourselves at SSP Direct.

I found the service excellent and the signs arrived on the scheduled day. They were well packed (it took longer to unpack than to order them!) and they were as advertised on the website.  The website was easy to navigate, in fact I chose your company over others as your website is very user friendly.

I rate SSP Direct as 5/5.

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Diane Webley

Tue 21st Jul 2015

1. You were recommended by another Council.
2. Excellent service. Delivery in less than 24hrs.
3. The signs were well built and the dual arrow sign a money saver.
4. Website easy to use unfortunately my computer froze at the end so I telephoned the order, polite and helpful service given.
5. Rating  5+     
Thank you.

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Jaroslav Kratochvil

Tue 21st Jul 2015

1. What made you choose to buy these products from SSP?  Have been looking for security fixings for my Defender and SSP website looked serious and also easy to use.

2.What did you think of the service? Excellent service.

3.What did you think of the product? As described, good quality.

4.Was the website easy enough to use? Yes. Also good information on the product.

5.Out of 5 (with 5 being great) how would you rate us?  Rate 5

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Jane Clayton

Mon 20th Jul 2015

1.What made you choose to buy these products from SSP? = As we had nearly run out.

2. What did you think of the service? = Very good

3. What did you think of the product? = Very good

4. Was the website easy enough to use? = ordered over the phone.

5. Out of 5 (with 5 being great) how would you rate us? = 5

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Wendy Savill

Mon 20th Jul 2015

1.What made you choose to buy these products from SSP?  You sell exactly what I was looking for.

2. What did you think of the service? Great, very speedy delivery.

3. What did you think of the product? Perfect for what I wanted.

4. Was the website easy enough to use? Yes, very.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Hazel Sykes

Fri 10th Jul 2015

Found you on the internet, you had the products that I wanted to use, the products were within my price range, the website was easy to use and the products arrived quickly.  4 out of 5

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Rebecca Shawcross

Fri 10th Jul 2015

The order was placed as it was the most appropriate product we could find – security screws.

Easy to use website, prompt delivery. 5/5

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Joe Parkinson

Fri 3rd Jul 2015

1.What made you choose to buy these products from SSP?Minor collision in our underground car park
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Was the website easy enough to use? YES
5. Out of 5 (with 5 being great) how would you rate us? 5

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Emma Swaine

Fri 3rd Jul 2015

1.What made you choose to buy these products from SSP? Company had used you before
2. What did you think of the service? Good – Alistair was very helpful
3. What did you think of the product? Good
4. Was the website easy enough to use? Didn’t really use it – phoned in
5. Out of 5 (with 5 being great) how would you rate us? 4

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John Clarke

Thu 2nd Jul 2015

1.What made you choose to buy these products from SSP?
I know from before that SSP have a great range so it was an obvious place to look for what I wanted this time.
2. What did you think of the service?
Excellent. Slight delay with pricing was due to email problems.
3. What did you think of the product?
I don’t have them yet.
4. Was the website easy enough to use?
Yes but importantly the customer service was good as what I wanted was not on the website so had to be sourced.
I also needed a quote including delivery
5. Out of 5 (with 5 being great) how would you rate us?
5, of course !

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Rob Murphy

Thu 2nd Jul 2015

Hi I found u on line the service was 10 and the delivery was 10 thanks for the service and I am sure u will hear from us again many thanks Very helpful staff

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Tony Bottomley

Fri 26th Jun 2015

Found you on the internet.  Website easy to use & price and lead time were fine, delivered when expected.

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Jo Camelin

Tue 23rd Jun 2015

Great product and service.  Very helpful.   5 out of 5.

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Shweta Shetty

Sun 21st Jun 2015

1.What made you choose to buy these products from SSP? – special requirement of project

2. What did you think of the service? – good service

3. What did you think of the product? – satisfactory and as per requirement.

4. Was the website easy enough to use? - yes

5. Out of 5 (with 5 being great) how would you rate us? - 4

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Larry Dickinson

Sat 20th Jun 2015

1. What made you choose to buy these products from SSP? SSP were recommended by my client
2. What did you think of the service? The service was very good.
3. What did you think of the product? The product was as expected and good value.
4. Was the website easy enough to use? Website was easy to navigate.
5. Out of 5 (with 5 being great) how would you rate us? Early days but 4/5 at least.

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Martin Burton

Fri 19th Jun 2015

1.What made you choose to buy these products from SSP? 

Internet search. 

2. What did you think of the service? 

Good. 

3. What did you think of the product?  

Good. 

4. Was the website easy enough to use?  

Yes. 

5. Out of 5 (with 5 being great) how would you rate us?  

4 

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Philippa Boyd

Mon 8th Jun 2015

Web site easy enough. Quick delivery

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Mick Masters

Mon 8th Jun 2015

Brilliant service and a wide range of goods.

Excellent web site and so easy to use.

I will use you again when I next need special fixings

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Nikki Karlstad

Fri 5th Jun 2015

1.What made you choose to buy these products from SSP? Internet search came up with your company as a supplier

2. What did you think of the service? Great and fast

3. What did you think of the product? Just what we needed

4. Was the website easy enough to use? Very easy

5. Out of 5 (with 5 being great) how would you rate us? 5

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TOM HEWITT

Fri 5th Jun 2015

Good morning. I chose you because you were cheaper than another supplier I had used. I have found that A2 stainless specialised screws will always be expensive. Site was easy to use
Many thanks.

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Paul Snotra

Fri 5th Jun 2015

1.What made you choose to buy these products from SSP? Clear website and professional website and product choice and price

2. What did you think of the service? Very good

3. What did you think of the product? Not tested yet but looks good for the job

4. Was the website easy enough to use? yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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John Reynolds

Fri 5th Jun 2015

I think the whole service was A1 ,and rate you as a 5

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Mandy Green

Fri 5th Jun 2015

1.What made you choose to buy these products from SSP? - Internet Search

2. What did you think of the service?  - OK

3. What did you think of the product? - Ok

4. Was the website easy enough to use? yes

5. Out of 5 (with 5 being great) how would you rate us? 4

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John McGillivray

Mon 1st Jun 2015

1.What made you choose to buy these products from SSP? First company on internet search to stock required items.
2. What did you think of the service? 5/5
3. What did you think of the product? As ordered
4. Was the website easy enough to use? Website was ok to use 4/5
5. Out of 5 (with 5 being great) how would you rate us? 4.5/5

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Ulrich Rathe

Sun 31st May 2015

1.What made you choose to buy these products from SSP?
Price, technical information on website, general appearance of website
2. What did you think of the service?
Good
3. What did you think of the product?
Excellent
4. Was the website easy enough to use?
Yes
5. Out of 5 (with 5 being great) how would you rate us?
5

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Phil Seal

Sat 30th May 2015

The product, price, website and dispatch were all great and score 5/5

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Eddie Gordon

Fri 29th May 2015

1.What made you choose to buy these products from SSP? Very competitive price

2. What did you think of the service? Very good

3. What did you think of the product? Excellent

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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Lesley Hogarth

Fri 29th May 2015

Very impressed with the service and speed of delivery.  The sign was exactly what I wanted and better quality than expected.  Would have no hesitation in using SSP again, Thankyou.

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Keith Barber

Wed 27th May 2015

1.What made you choose to buy these products from SSP? SEARCHED ON INTERNET & FOUND YOU HAD THE PRODUCTS I REQUIRED.
2. What did you think of the service? VERY GOOD.
3. What did you think of the product? MATCHED EXISTING THAT HAD TO BE REPLACED, SO FINE.
4. Was the website easy enough to use? YES.
5. Out of 5 (with 5 being great) how would you rate us? ON 1ST IMPRESSIONS A 5.

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Nicole Wright

Tue 26th May 2015

1.What made you choose to buy these products from SSP?
The website had exactly what I wanted for a good price (Danger of Death sign)
2. What did you think of the service?
Good
3. What did you think of the product?
I did not get to see the product, but the recipient, my 3 year old nephew, said it was his favourite birthday present. Photo attached.
4. Was the website easy enough to use?
Yes
5. Out of 5 (with 5 being great) how would you rate us?  
5

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Dave Morgan

Mon 18th May 2015

We would have no hesitation in recommending your company and services.
1.    Service: Fast efficient and knowledgeable.
2.    Good quality products.
3.    Easy to use web site on the whole.
4.    4.9/5.

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Hayley Spencer

Fri 15th May 2015

1. What did you think of the service? Brilliant

2. What did you think of the product? Very good

3. Was the website easy enough to use?  Yes very easy

4. Out of 5 (with 5 being great) how would you rate us? 5

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Martin Lowe

Wed 13th May 2015

First time user with my Customer Experience being a very good one. Website was refreshingly easy to navigate with all other boxes being ticked, order confirmation, goods delivery and product satisfaction. Overall a well-deserved 5.

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Jamie Aird

Thu 7th May 2015

1.Very good – delivery was on time.
2.Product hasn’t been used yet.
3.Website was fine.
4. 4/5

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Michael

Wed 6th May 2015

1. What did you think of the service?

Service was very good - goods arrived well packed and in the timescales indicated, along with electronic VAT  invoice - What more could you ask for?

2. What did you think of the product?

Sign was as expected and suited to purpose.  I was expecting it to be slightly more rigid, but it is absolutely fine on a backing board.

3. Was the website easy enough to use? 

Website very straightforward

4. Out of 5 (with 5 being great) how would you rate us?
You as a supplier - 4.5
The product as supplied - 4.5

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Maureen

Tue 5th May 2015

In response to your email I thought the service was excellent, the product is really good but the website was a bit difficult but only because I was unable to determine exactly which thermostat covers were ideal for my needs. Consequently I contacted your company by telephone, the salesman was extremely helpful and directed me to the type I needed.  They arrived promptly and are exactly as the salesman described.  I would definitely rate your service as a 5.

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Damien Hickie

Fri 1st May 2015

1. What did you think of the service 5

2. What did you think of the product 5

3. Was the website easy enough to use 5

4. Out of 5 (with 5 being great) how would you rate us 5

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Graham Watson

Fri 1st May 2015

Excellent service, the order was immediately acknowledged by Jenny Butler and I received the goods less than 24 hours after I placed the order.

Good website which is easy to use.

The delivery charge was quite high at £6.65 plus VAT for 5 small driver inserts but this was OK this time as I wanted them asap, I can't remember if the SSP website offered an option to chose a cheaper but slower service.

For my requirements on this occasion where I wanted immediate delivery I rate SSP at 5 out of 5

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Andrea O'Brien

Fri 17th Apr 2015

1.Excellent and efficient service

2.Product is just what we need for the Company

3.Website was very easy to use

4.5 out of 5

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Becky Brooks

Thu 9th Apr 2015

1. What did you think of the service? [Bex]   BRILLIANT

2. What did you think of the product? [Bex]  BRILLIANT

3. Was the website easy enough to use? [Bex] NOPE TOOK AGES TO CHOOSE HAD TO RING IN THE END

4. Out of 5 (with 5 being great) how would you rate us? [Bex] 5

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Martin Lamb

Sun 29th Mar 2015

Sorry it's taken so long in responding but the service and bits have been great and thank you.

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John Noble

Sun 29th Mar 2015

1. What did you think of the service? Excellent

2. What did you think of the product? Excellent

3. Was the website easy enough to use? Yes

4. Out of 5 (with 5 being great) how would you rate us? 5

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Phil Holman

Sun 29th Mar 2015

1-Service was very good, Product was well made and prefect for job in hand.

2-Web site was easy to use.

3-5 out of 5 will 100% use you again in future.

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Jenna Riley

Sun 29th Mar 2015

The website is easy to use and the order I placed arrived very promptly. I’d emailed with a query prior to making the order and the reply to this was quick and all my questions were well answered.

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Stuart Joyce

Fri 20th Mar 2015

1.    What did you think of the service?
Very good.
2.    What did you think of the product?
Good idea – thinking now where I can use them more in my business.
3.    Was the website easy enough to use?
Yes it was.
4.    Out of 5 (with 5 being great) how would you rate us?
5.

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Lee Deaves

Fri 20th Mar 2015

As always very happy with our order, your support etc.

 Alistair Papworth is our contact and Alistair always does a good job. Very conscientious and always calls to chase things up when Ive mentioned we need to get something somewhere for a particular day etc.

To your questions :

 1)      See above

2)      Well made, quality artwork, as requested

3)      Didnt use website on this occasion; this is continued business after receiving such good service previously

4)      5

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Liz Baranov

Fri 20th Mar 2015

1. What did you think of the service? Brilliant – a call to keep me up to date although my proof was delayed, delivery as promised and products fab!

2. What did you think of the product? Exactly as billed

3. Was the website easy enough to use? Yes thanks

4. Out of 5 (with 5 being great) how would you rate us? 5

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David Turgoose

Fri 20th Mar 2015

1.  Service / supply prompt and correct.

2. Product very good, performs well.

3. Website easy enough to navigate, but I ordered by phone as you did not do the precise item I wanted, and ordered close to my requirements.

4. 5 out of 5.

 

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Tim Jones

Thu 19th Mar 2015

Excellent service as usual, goods arrived today.

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Lowry Mill

Thu 19th Mar 2015

1. What did you think of the service? GOOD
2. What did you think of the product? GOOD
3. Was the website easy enough to use? YES
4. Out of 5 (with 5 being great) how would you rate us? 4, couldn’t give you a 5 as some of our order was missing when we received it.

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Alan Stevens

Sat 14th Mar 2015

Happy to feedback. This is the second time I have bought from you and have been very happy both times. The process is straightforward and easy, my delivery arrived promptly and although I haven’t had chance to use the product yet, am sure it will be fine.

 All-in-all, it’s a joy to shop with you and would rate you 5 out of 5.

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Scott Spackman

Sat 14th Mar 2015

1. What did you think of the service? Always ordered online, providing and excellent and easy to use service.
2. What did you think of the product? Excellent
3. Was the website easy enough to use? Very
4. Out of 5 (with 5 being great) how would you rate us? 5

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Sharon Garton

Fri 13th Mar 2015

1. What did you think of the service?  Good

2. What did you think of the product?  Good quality

3. Was the website easy enough to use? Yes

4. Out of 5 (with 5 being great) how would you rate us? 5

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Harry Hodgson

Fri 13th Mar 2015

Great service, website is very easy to use and I would definitely use you again in the future

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Dave Simpson

Mon 9th Mar 2015

1.    What did you think of the service?
Very good…. Prompt delivery.
2.    What did you think of the product?
Looks good quality. Just what I was I looking for in terms of size and quality/price.
3.    Was the website easy enough to use?
Yes. Won’t be buying from you regularly but for a one off purchase it was good. Will return if in need of any of your products.
4.    Out of 5 (with 5 being great) how would you rate us?
5       I know it’s no good for  business but your website is interesting enough just to browse without buying !!!!!

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Jacquie Cross

Mon 9th Mar 2015

Brilliant, prompt service as always, a pleasure to do business with!

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Caroline Tatchell

Fri 6th Mar 2015

1. What did you think of the service? Excellent

2. What did you think of the product? Only half of the order has been received so far but so far so good

3. Was the website easy enough to use? Fairly considering the amount of items you have on it J

4. Out of 5 (with 5 being great) how would you rate us? 5

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Ben Stafford

Fri 6th Mar 2015

1. What did you think of the service?

Excellent

2. What did you think of the product?

Excellent - but we knew that - just a replacement fob

3. Was the website easy enough to use?

OK - could be less cluttered

4. Out of 5 (with 5 being great) how would you rate us?

5 - the delivery and tracking was excellent

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Nick Jones

Fri 6th Mar 2015

Outstanding service all round. You are now the preferred safety supplier to Grosvenor Rowing Club Chester  

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Roddy Young

Fri 6th Mar 2015

I was very pleased with everything regarding my order, particularly the prompt delivery. Keep up the good work.

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Johnny Warren

Fri 6th Mar 2015

1. What did you think of the service?  I thought this was excellent

2. What did you think of the product?  The product was as described and just the job

3. Was the website easy enough to use? The Website was easy to use but for some reason would not process my payment details so had to phone the next day.

4. Out of 5 (with 5 being great) how would you rate us?  I would rate you 5/5. The website was very informative with video and excellent diagrams of the product.

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Carole Coleman

Fri 6th Mar 2015

I found your service to be excellent, your web page was easy to follow and the product was delivered in a very timely manner.  If I require any other products I will of course try your company first.

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Calum Samuel Cruickshank

Fri 6th Mar 2015

The service was quick and the customer support when I had to change the delivery date was fast and extremely helpful.

The website was very straight forward so I found what I needed very quickly. The product hasn’t been in use long enough to comment on it but over all we are very happy, thanks very much.

 

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Darren Ramhit

Fri 6th Mar 2015

1.    Very impressed as always. I had used SSP a few years ago for some torx screwdriver bits and your range was very impressive.
2.    Good. Our application and use of the TH3 driver bits with security screws is quite harsh so quite a few did not last. In addition 2 bits were broken on receipt of delivery. Sadly I was away on business at the time otherwise I would have contacted SSP sooner. It wasn’t a problem though as I ground down these bits further and we made use of them.
3.    Yes, well done for having a good design.
4.    5 mainly due the great range of driver attachments you do supply.

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Colin Smith

Tue 3rd Mar 2015

Thanks again for your help and great service

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Chris Starkie

Mon 2nd Mar 2015

I was chuffed to bits, i've been after one of these bolts for a long time so to find 10 for a reasonable price was great. Very fast delivery.

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Karen Vernon

Mon 2nd Mar 2015

1. What did you think of the service? Excellent

2. What did you think of the product? It looks very well made, although it’s yet to be fitted so I cannot comment on how it actually stands up to being used.

3. Was the website easy enough to use? Yes

4. Out of 5 (with 5 being great) how would you rate us? 5

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Bekka Duiker

Mon 2nd Mar 2015

1. What did you think of the service? Very effective communication and friendly service.
2. What did you think of the product? The products we purchase are always great quality for value.
3. Was the website easy enough to use? Was not aware you had one, will bear that in mind.
4. Out of 5 (with 5 being great) how would you rate us? 5

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Jock Wallace

Fri 27th Feb 2015

1. What did you think of the service? Very good haven’t had any issues.
2. What did you think of the product? The previous products have been good and fit for purpose, my recent purchase hasn’t arrived yet for me to comment.
3. Was the website easy enough to use? yes
4. Out of 5 (with 5 being great) how would you rate us? 4 (nobody ever gets top marks, my old English teacher taught me that)

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keith marsh

Fri 27th Feb 2015

1. What did you think of the service?   very good

2. What did you think of the product?   exactly as required

3. Was the website easy enough to use? yes

4. Out of 5 (with 5 being great) how would you rate us?  5

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KDF Electrical

Mon 23rd Feb 2015

1. What did you think of the service? EXCELLENT COULDNT ASK ANY MORE
2. What did you think of the product? IT WAS A VERY SOLID, NEAT PRODUCT.
3. Was the website easy enough to use? YEAH NEEDED HELP FROM YOUR DESIGNER BUT HE WAS SPOT ON.
4. Out of 5 (with 5 being great) how would you rate us? GOT TO BE A 5+

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Julie Toker

Fri 20th Feb 2015

1.    The service was very good, quick and efficient
2.    The product was just what we were looking for
3.    The website was very self explanatory
4.    5 out of 5

I would definitely use the website again when looking for signs and health and safety items.

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Jules Ferrigno

Fri 20th Feb 2015

SSP provided a courteous and fast service. Thank you

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Alison Junor

Thu 19th Feb 2015

We have just received the signs in yesterday.  I spoke with Steven who is very pleased with the quality of the 5mph signs for the price paid.  He is also pleased with the other caution signs, so thank you very much

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Johnathan Simpson

Sun 15th Feb 2015

Firstly I found the website very easy to use and informative and easy to place the said order.
Secondly having placed the order I had time to think regarding the order and found I needed to add something else to the order.
So I rang up and spoke to a most helpful gent who went through my order and added the extra item,but I also found out that I had not correctly ordered the right items that I needed and my mistake was explained and we updated my order which could have turned out a big pain for me. So well pleased and gained a bit more knowledge of your products.
Thirdly the delivery was excellent and with being a security product even though it was a small package it arrived fast and secure and the items were very good quality.
To rate you 5 out of 5.

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Kate Freeman Wilson

Sat 14th Feb 2015

1. What did you think of the service? Excellent
2. What did you think of the product? Havent seen the product as I’m not based in the office where it was delivered
3. Was the website easy enough to use? Very easy to use
4. Out of 5 (with 5 being great) how would you rate us? 5 , Gwyn was very helpful and couldn’t do enough to help me, many thanks

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Andrew Robb

Fri 13th Feb 2015

Service and product are good.  I will use SSP in the future

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Linda Thomas

Fri 13th Feb 2015

The service, once I got it was excellent; don't know about the product yet as until it goes up on the wall, we can't tell - looks fine in the box; website OK, but ordering other than online wasn't easy from the website; 4/5.

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Judith Duce

Tue 10th Feb 2015

1. What did you think of the service?  Very friendly and efficient.
2. What did you think of the product?   Brilliant – exactly what we needed.
3. Was the website easy enough to use? Yes it was.
4. Out of 5 (with 5 being great) how would you rate us? Definitely 5

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Tina Toms

Tue 10th Feb 2015

1. What did you think of the service? Excellent

2. What did you think of the product? Excellent

3. Was the website easy enough to use? Yes very easy

4. Out of 5 (with 5 being great) how would you rate us? 5+

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Susan Jervis

Tue 10th Feb 2015

Service – excellent.

Product – just what we wanted.

Website – easy to use.

5/5

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Nick Greenwood

Tue 10th Feb 2015

Service 5
Product 5
Website 4
Overall 5

 “I’ll be back”!

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Peter Tapp

Tue 10th Feb 2015

1. What did you think of the service?   Very Good
2. What did you think of the product?  fine
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us?  5

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Steven A Edwards

Tue 10th Feb 2015

I only ordered a few Allen Keys but everything went fine with the items arriving intact and on time.

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Tony H

Tue 10th Feb 2015

1. What did you think of the service? Excellent. Cannot fault
2. What did you think of the product? Very good quality. Cannot fault
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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Rachel Smith

Tue 10th Feb 2015

1. What did you think of the service?  good 

2. What did you think of the product?  good 

3. Was the website easy enough to use?  yes 

4. Out of 5 (with 5 being great) how would you rate us?  5 

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Sarah Haseldine

Fri 6th Feb 2015

1. What did you think of the service? Very prompt
2. What did you think of the product? Good quality
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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Sean Gaffney

Fri 6th Feb 2015

1. What did you think of the service? Very quick
2. What did you think of the product? Well made
3. Was the website easy enough to use? Very easy to use
4. Out of 5 (with 5 being great) how would you rate us? 5

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Vikki Jell

Tue 3rd Feb 2015

1. What did you think of the service? Very good, ordered online and the goods arrived early the next day
2. What did you think of the product? Very good, clear and easy to use
3. Was the website easy enough to use? Yes, very good, I was able to review multiple items in the basket to see what was most suitable
4. Out of 5 (with 5 being great) how would you rate us? 5

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Evan Meredith

Tue 3rd Feb 2015

1. What did you think of the service? Very good, ordered online and the goods arrived early the next day
2. What did you think of the product? Very good, clear and easy to use
3. Was the website easy enough to use? Yes, very good, I was able to review multiple items in the basket to see what was most suitable
4. Out of 5 (with 5 being great) how would you rate us? 5

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Mike Hooper

Tue 3rd Feb 2015

I was very pleased with both the product and the service and would rate the overall experience as 5/5.
Web site was busy but easy to use.

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Paul Sharpe

Tue 3rd Feb 2015

1. What did you think of the service? Excellent
2. What did you think of the product? Excellent
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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Gerry Barnett

Tue 3rd Feb 2015

Excellent service , good quality product , very satisfied customer . Many thanks

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Gary Hardiker

Tue 27th Jan 2015

1. What did you think of the service? Service was excellent       
2. What did you think of the product? Good quality product
3. Was the website easy enough to use?  Easy to find exactly what I needed!
4. Out of 5 (with 5 being great) how would you rate us?  5 – will be looking to purchase other items from you in the future

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Stuart Adam

Mon 26th Jan 2015

1.    What did you think of the service?
Excellent service with help after issue with the internet order.

2.    What did you think of the product?        
Putting the product into practice this week and will see if the company finds them effective and easy to use.

3.    Was the website easy enough to use?
The web site was easy to use however there was an issue with payment site.

4.    Out of 5 (with 5 being great) how would you rate us?    4

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Lee Jackson

Mon 26th Jan 2015

The service was great and the product arrived the next day promptly. 5 out of 5 for service and delivery. Thank you. 

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Tom Shaw

Mon 26th Jan 2015

1. What did you think of the service? Excellent
2. What did you think of the product? Excellent
3. Was the website easy enough to use? Very Easy
4. Out of 5 (with 5 being great) how would you rate us? 5

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Mark Haywood

Fri 23rd Jan 2015

1. What did you think of the service? ok
2. What did you think of the product? good
3. Was the website easy enough to use? yes
4. Out of 5 (with 5 being great) how would you rate us? 4

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Evelyn Reeve

Thu 22nd Jan 2015

Service: Found the service 5 out of 5. Really good got the package within the time stated.
Product: The products are really good. My mother has dementia and lives at home. However she switches of gas central heating and moves the gas control to off. Has taken over a year to find products such as this. Would recommend you share your products with Social Services and Alzheimer's societies as none of these knew of these products. It has certainly given us peace of mind that my mum cannot switch off the heating now.  We needed a locking device to go over power supply and plug socket however you did not have 1 single locking product that covered both. So we purchased a plug socket and the larger key lock. It was a tight fit and we needed to move the gas timer controls to fit both. It would have been better to get 1 cover. Something to consider with your supplier.
Website: Yes found it easy to use
Overall: 5 out of 5

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Lynn Hughes

Thu 22nd Jan 2015

1. What did you think of the service?   great as usual
2. What did you think of the product?   good quality as expected
3. Was the website easy enough to use?   i do sometimes struggle with finding what I want & then I need to call you
4. Out of 5 (with 5 being great) how would you rate us?   a good 4+

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Andy Ince

Mon 19th Jan 2015

1. What did you think of the service? Very good Very helpfull
2. What did you think of the product? really happy fit for purpose
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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Evie copland

Sat 17th Jan 2015

1.    Thought the service was quick, easy and hassle free. Usually we need to deal with an external signage company and all sorts of paperwork to get what we got from you in a matter of five minutes and a few clicks.

2.    Product is perfect – in fact, it exceeded my expectations and was far more durable and hard wearing than I was expecting. The quality you offer for the price is fantastic.

3.    Thought the website was absolutely fine – plenty of options, plenty of information and plenty of opportunities to find contact info if I needed any further assistance to make my selection and process the order.

4.    5 hands down. Will definitely use SSP again in the future when we can

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Heather Hodge

Sat 17th Jan 2015

We were very pleased with the service provided.
We found the website easy to use.
Initially, we thought that the product (a lockable cover for a double electric socket) was a little expensive once postage and packing and VAT was added, but we needed to safeguard a family member with dementia so went ahead with the purchase.  However, when it arrived we could see that it was of good quality, was easy to fit and operate and would say in hindsight that it does provide good value for money.  
We had looked at a cheaper version on the internet but judging from the feedback it was inferior (with only a plastic key) and not worth the money. We feel we definitely made the right choice.
We would certainly use your company again.
With many thanks.

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Kerrie Thacker

Fri 16th Jan 2015

1. What did you think of the service? Very fast delivery
2. What did you think of the product? Fit for purpose can be amended to our requirements if needed easily
3. Was the website easy enough to use? Yes very easy to use
4. Out of 5 (with 5 being great) how would you rate us? 5

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Andrew Potter

Fri 16th Jan 2015

Service was excellent, goods arrived next day , exactly as described and sensibly priced. Website quite easy to follow.
Would use you again for similar items.
 
Marks out of 5 =5

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Lynne Fitzgerald

Fri 16th Jan 2015

Service was good, product was good, website was easy and we rate you 5

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Diane Garland

Fri 16th Jan 2015

Yes the service, product and website were all good thank you – I would rate 4 out of 5 overall.

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Mike Ormond

Fri 9th Jan 2015

1. What did you think of the service?
Excellent

2. What did you think of the product?
Very good

3. Was the website easy enough to use?
Yes

4. Out of 5 (with 5 being great) how would you rate us?
5

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Nicholas Lockyer

Fri 9th Jan 2015

All aspects of the service and the product met with my complete satisfaction (5/5).  Thanks

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Helen Flinter

Fri 9th Jan 2015

The service I received for the last two orders was excellent!

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Andrea O'Brien

Fri 9th Jan 2015

1.    The service was very quick, efficient and the delivery was excellent being the next day.
2.    The product was just what we were looking for. Nothing too complicated and something quick and easy to follow. However, should we have wanted something more detailed, there was plenty of choice for us.
3.    The website was very easy to use and follow and the product on the website was well detailed.
4.    I would rate you 5 and will definitely use your services again!

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Darryl Stanley

Fri 9th Jan 2015

I am pleased to advise that the product arrived today and it is excellent

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Andrea Hillyer

Fri 9th Jan 2015

1. What did you think of the service? - Very good.  So easy, I'd forgotten that I'd ordered the items
2. What did you think of the product? - 5 - good clips, don't look like they will break easily
3. Was the website easy enough to use? - Yes very
4. Out of 5 (with 5 being great) how would you rate us? - 5 - It was a pleasure to do business with you.  We will use you again.

 

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Tim Staples

Mon 22nd Dec 2014

5 stars! Everything was excellent. I thought the website info about the security screws was comprehensive incl. dimensions, torque etc. and an easy site to navigate.

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Neil James

Fri 19th Dec 2014

1. What did you think of the service?  Service was great, just delivery let you down. (courier)
2. What did you think of the product?  Great product and good feedback from our client once installed.
3. Was the website easy enough to use?  Yes
4. Out of 5 (with 5 being great) how would you rate us?  5

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Lyn Cowling

Fri 12th Dec 2014

1. What did you think of the service?  - Very Good
2. What did you think of the product? - Good
3. Was the website easy enough to use?  - I did not use the web site I rang with my order very helpful and prompt delivery.
4. Out of 5 (with 5 being great) how would you rate us? - 5

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Brian McTavish

Fri 12th Dec 2014

The service was excellent and prompt.
The product was exactly what I asked for.
The website was user friendly and easy to navigate.
5

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Zella Morley

Wed 10th Dec 2014

The service 5 out of 5 very helpful  indeed.
The gentleman on the phone had all the information that I required and sorted out my order that same day. The delivery was fine and product is well made.
Will happily use your company in the fut

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Layla Bloom

Mon 24th Nov 2014

What did you think of the service? Very fast
What did you think of the product? Good
Was the website easy enough to use? Yes
Out of 5 (with 5 being great) how would you rate us? 4/5

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David Baxter

Tue 11th Nov 2014

5 – great :)

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Karen Glover

Tue 4th Nov 2014

1. What did you think of the service? Excellent online ordering and quick delivery

2. What did you think of the product? Fantastic, exceeded our expectations

3. Was the website easy enough to use? yes very user friendly

4. Out of 5 (with 5 being great) how would you rate us? 5 - great service and product, thank you

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Stuart Searis

Mon 3rd Nov 2014

The website was easy to use and informative. 20 times Better than some of your competitors which is why I placed an order with you guys.
The products I ordered were fine. I would recommend and will use you for all these types of items moving forward

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Conrad Galvin

Mon 27th Oct 2014

Service: Very Good
Product: Superb - in fact I will be making further orders very soon
Website: Ok, but as I did not understand all the technical bits it made it harder to decide which product to use
Rating out of 5: 4+

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David Craigmyle

Sun 19th Oct 2014

5/5
Excellent service and product.

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Brian Stephens

Fri 17th Oct 2014

hi
1. What did you think of the service? - Excellent!
2. What did you think of the product? - perfect
3. Was the website easy enough to use? -very good
4. Out of 5 (with 5 being great) how would you rate us? - 5
thanks

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Philip Hodgson

Fri 3rd Oct 2014

No problems at all. I found what I wanted quickly enough, and the order arrived promptly. I'll give it 5.

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Paula Markham

Mon 29th Sep 2014

1. What did you think of the service? Excellent Service from ordering to delivery.
2. What did you think of the product? Excellent Products
3. Was the website easy enough to use? Website very easy to use
4. Out of 5 (with 5 being great) how would you rate us? 5*

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Kerrie Thacker

Fri 26th Sep 2014

Fast delivery on the second order, was told on the first order that it was next day delivery but it wasn’t and helpful members of staff
The product matches what we need for now with options to personalise
The website is very easy to use
Out of 5: 4

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Simon John

Fri 26th Sep 2014

5/5 or 10/10!
Excellent service, delivered quickly and website easily negotiated,

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Terry Woods

Mon 1st Sep 2014

Website easy to use – found what I wanted quickly
Product delivered quickly
Satisfactory product
Good service (rate as 5)

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Colin Lemm

Mon 1st Sep 2014

The service was excellent, the website easy to understand and find things and simple to order. Items turned up the next day exactly as promised. If it's not broke don't try to fix it.

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Michael Griffin

Mon 1st Sep 2014

Delighted with the service and really interesting website.

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Lynn Hughes

Fri 29th Aug 2014

I found your site very easy to use, especially as I didn't exactly know what I was looking for.
Hopefully we will be back again soon

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John O'Shaughnessy

Fri 13th Jun 2014

The service we received was very helpful and courteous,
when there was a problem with the supplier of the goods we were to receive up-to-date information

Katie kept in constant touch as to the shipping details and on one occasion organised a Saturday delivery after the cut off time for its departure

The website was easy to navigate

On the whole we have been very happy with both service and the products.

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Sarah Haseldine

Wed 11th Jun 2014

Good quality product & delivery

5/5 service

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Peter Newton

Thu 8th May 2014

The service was excellent in every respect .... can't fault it.

The website works fine and the anti-slip pads are fit for purpose and manufactured to a good standard.

The UPS delivery service (across country) was first class.

 If this is a sample of your normal service then it is hard to see how you can significantly improve it you can't really improve it ...... other than to reduce prices .... but the cost to me for what I purchased was good value for money.

Thanks once again for a 'spot on' service.

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David Heywood

Mon 7th Apr 2014

The service was efficient, personal and faultless.

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Tom Corke

Mon 3rd Feb 2014

1. What was good about the service you received from SSP? Speed on deilvery and prices
 
2. Did the product you received from us live up to your expectations? Yes great quality
 
3. What part of our offering could we improve on? Nothing all good

4. Would you recommend us to a friend? Yes 100%

Thanks very much it was good service and have used you twice so got to be good

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Janet McCheyne

Sat 1st Feb 2014

I have no bad comments to make: the website was easy to navigate, the items were clearly displayed, ordering was straight-forward, paying was hassle-free, acknowledgement and delivery were prompt and my purchase was just as described!

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Trevor Peart-Jackson

Sat 14th Dec 2013

Very fast delivery much impressed.

Used the security screws yesterday. Just the job.

I found the website and the google route to it very helpful.

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Mark Cook

Thu 21st Nov 2013

Q. What was good about the service you received from SSP?

A. I called back 15 minutes later to add some more parts, was told I’d missed the courier so you then arranged to post them at my risk – which was great and they arrived first

Q. Did the product you received from us live up to your expectations?

A. Yes

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Lucy Dorling

Sun 20th Oct 2013

Service was quick and very good.

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Graham Watson

Thu 10th Oct 2013

My order arrived promptly with everything I requested in the package and at the price specified. I've now used the security fixings for the purpose intended and they've done the job perfectly.

 

SSP has a good website with plenty of information from security experts for anyone who requires a little more detail to make the correct purchase decision.

 

SSP is now bookmarked in 'Favourites' on my computer.

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Verna Beighton

Sat 5th Oct 2013

Thank you for an excellent service and a brilliant product. We were at our wits end trying to find a solution to getting our new car up a step into our garage, until we happened upon your website and found your vehicle ramps. The product arrived in good time and in good order.

If I was to mark you out of 10 I would give you 10

I have already recommended your website to family and friends.

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Alan Diack

Fri 4th Oct 2013

First time I have used your company. Googled my requirement and your company came up as a stockist. Very pleased with the quality of the product supplied and the speed and ease of your ordering process.  I will have no hesitation in using you again and would be happy to recommend your company to any colleagues.

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David Vandome

Fri 4th Oct 2013

Googled ‘Passing Place’ road sign = brought up your page. Website seems to be fine, no problem finding the brackets (etc)

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Andy Harmon

Fri 4th Oct 2013

Quick delivery after placing my order

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Malcolm Knox

Fri 4th Oct 2013

Very pleased with the service. Goods were delivered on time and invoice received via e-mail on the same day as the order was placed.

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John Shaw

Fri 26th Jul 2013

Service was great will definitely be using you again.

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Sheila Parsons

Fri 26th Jul 2013

I found the whole process from start to finish very good indeed.  I was pleased to find a product of 'better quality' than the plastic film products that feature widely on the internet - but not go the extreme of Highways quality (and cost!).

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Louise Phair

Fri 26th Jul 2013

I was very impressed with the service I received from your company.

The ordering from start to finish was very easy. Gwyn Ewens was very helpful.

I would definitely use your
company again and recommend it to my friends and work colleagues

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Morven MacLean

Wed 15th May 2013

Very good service (will use again) Staff were very helpful and signs were delivered quickly (Better than expected)

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William Spalding

Wed 15th May 2013

Thank you for

A  good fast service
A very good product that works well,
A website easy enough for a Silver surfer to manage
I will certainly recommend your service to friends.

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David Smith

Mon 13th May 2013

Just a quick bit of feedback:

Good, quick service
Well made product as expected
Great Price/ multibuy offer
Will use again in the future as and when required.

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Kathryn White

Mon 13th May 2013

Good product, next day delivery.

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Paul Gray

Fri 8th Mar 2013

Brilliant service, no problems with my orders, super quick postage!

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Tracey McLeod

Thu 7th Mar 2013

It was quick, efficient & reliable.. I would recommend your service and definitely use it again in the future.

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Keith Dickinson

Mon 18th Feb 2013

This is just a quick note to say an especial thank you to your sales person Danny McMahon who dealt with a query of mine that turned into an order on Friday 15th Feb. Although suffering from what sounded on the phone like a dreadful cold, he dealt with my enquiry with the utmost diligence and professionalism, even taking the time and trouble to check the item I required was in stock, before phoning me back to process my order. He informed me that I would receive an email confirmation within the hour, which I did, and even advised me on the delivery of the item, which again proved to be accurate.


People these days are very quick to complain and I wanted to redress that fact by offering a little praise where it's due.Please thank Danny again on my behalf for making my dealings with your company so pleasant and pain free.

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Ioan Davies

Wed 23rd Jan 2013

Stuff arrived today, all in good order, Thanks very much for the speedy supply, excellent service

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Geoff Smith

Mon 10th Dec 2012

It was very nice to get the invoice promptly and the goods arrived next day – well done.

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Alan Hole

Sun 9th Dec 2012

Well initially I was pretty disappointed with the product but you came through in the end.Very quick to replace faulty items

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Lynne Allen

Sun 9th Dec 2012

Telephoned to enquire about a product and the salesman was extremely helpful
Order arrived promptly
Very happy with the quality of the product
Excellent service

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David Cole

Thu 15th Nov 2012

Products were in stock with super fast delivery i.e. next day couldn't have asked for anything more... I particularly liked with the Pin Torx screws there is a link with the correct driver insert which is great as we are never too sure which insert goes with which size screws.

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Peter Hill

Tue 13th Nov 2012

Everything was great thank you. Would use you again.

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Martin Hill

Tue 13th Nov 2012

The signs were of a good quality, arrived pretty quickly and the price was no more than I expected the items to be.  I expect I will go to your website again if i want to buy some more signs

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Simon Raw

Mon 12th Nov 2012

Everything Perfect. Thanks

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Brian Dartnell

Wed 3rd Oct 2012

I did try a firm supplying cheaper screws but they were useless, so I came back to you. You get what you pay for

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Margaret Elsom

Fri 28th Sep 2012

The service was very efficient and despatch very quick

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John Fletcher

Fri 31st Aug 2012

Came through today and fitted beautifully!  Thank you very much for your help!

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Lucy Smith

Tue 7th Aug 2012

Quick delivery, easy to purchase

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Andy S

Wed 30th Nov -0001

I googled for the product (reflective plate for a gatepost).
It was delivered really quickly and looks a quality item.
We’ve not fitted it to the gatepost yet so not sure whether it will do what we want it to do, but the service from SSP has been really good.
Score - 5/5

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John F

Wed 30th Nov -0001

Couldn’t fault the on-line and delivery service. Arrived promptly.
When the need arises I will definitely use your company again.

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