You Are Here: Home » Keyless Locks» KeySOLVE Accessories » keySOLVE CR255K Access Controller
keySOLVE CR255K Access Controller
RRP £500.00 (£600.00 inc VAT)
NOW £365.00 (£438.00 inc VAT)
In Stock 14 day return period
Free carriage over £75+VAT
Wholly owned by our parent company CW Technologies, the Keysolve keyless access control system has been a best seller for over 25 years for very good reason. When it is installed by a qualified electrician/access control specialist, this unit is incredibly reliable, simple to fit and easy to program.
This CR Controller comes complete with our remote reader. It is a self contained access control system that is great for use on an individual door where there are up to 255 users.
Features & Benefits
- Using a power supply and mag lock (that can be bought from below), this system can be installed for a trained electrician within less than 3 hours
- Using master key card, new users can be easily added and deleted
- Cards can be bought for as little as £4 each from the links below
- In addition to mag locks, this unit can also work with electric striker plates and shoot bolts
- An extra reader can be added to restrict access both ways through the door
- Unit has the ability to run on 12volts AC as well as DC, meaning that the unit can be easily retro-fitted on to an existing AC intercom system
Delivery: 1-2 days
Why buy from SSP
SSP is an online brand owned by CW Technologies. As the owner of the Keysolve system, CW Technologies have sold keyless lock systems for over 25 years.
Chris Wilkinson
Fantastic service, fast delivery.
Martin
Quick and easy service and delivery
Graham Hipkins
Range of products, excellent. Helpful and knowledgable customer service. Delivery by DPD pathetic.
Tom
Sign was customised quickly and easily. Delivered within 48hrs.
Angela
A great product that we used to train all our staff within our business. The team were very responsive and even dealt quickly with a technical issue I had during the video training.
Barry Leftwich
Ray berry
Brilliant service very fast delivery
John Patterson
Always recommend SSP Direct. You've got a good range of products and your range for people with dementia is fantastic. Thanks again!
SANDRA GREEN
Gavin Hill
Jim shearn
found what we needed easily - good quality product - more delivery information would be helpful
Suzan
John Kirk
Brilliant fast service, great prices and quality products. I'll be back!
Kevin Williams
Fast delivery,
R Canfield
Helen Bannister
There was a problem with the delivery , but after a call to customer service, it was resolved quickly and with no issues
John Bell
The product looks good but I cannot rate it till we install it to see how it performs. No sense in putting the review on your site . Your service delivery etc was 5 stars.
Jackie Baker
Jane Anderson
Mark
Always excellent service
John Orchard
All good! Easy ordering using the chat for clarification and quick delivery. Product looks good though is not fixed yet. Its quality will be tested by the forthcoming British winter!
Nigel Bulmer
Great service, the product was proving difficult to find anywhere else, but found on SSP website and does the job perfectly, very reasonably priced with a quick delivery, hence have now placed a couple of orders, would recommend to anyone
Andrew Antrobus
No issues whatsoever quick & efficient service, we would definitely recommend your Company to others
Darren
maureen
Quick delivery and sign perfect for purpose
Muhibul Islam
Alan Ewing
Simon Booth
Wed 27th Sep 2023
Karen Thompson
Dealing with the staff in the sales team was easy and they accommodated all the changes I needed in orders and combined deliveries to minimise inconvenience to me.
Derek Ruby
Just wanted to say the signs arrived today and they are brilliant, thank you. Delivered earlier than expected and better looking than expected. One very pleased customer thank you
Richard Baker
Great product, great service and delivered promptly, would certainly recommend
Gavin McEntee
A lovely team , always happy to help. I have delt with the company for over a decade and they have never let me down.
Sue Williams
Rob Mungham
Helpful customer service from start to finish, providing a bespoke product to our specific requirements
SimonMcArdle
Your customer serviced called to make sure I'd correctly understood what I'd purchased - I hadn't! They resolved over the phone, adding to the order to make sure I got what I needed straight away and without incurring a second delivery charge. Brilliant work, much appreciated.
walter winning
No problems with product or delivery great all round
Andrew Bolton
David Holmes
All Good- prompt service and delivery
John Silcock
I ordered the contractors signing I book, this was the cheapest I could find when searching for this and came the following day. Great service provided. Will definitely recommend and will use you again in the future
Alex
Very friendly and knowledgeable telephone advisors, also the super fast delivery I've enquired about has saved our work week. I've already recommended SSP and will order again. Many thanks.
Louise Cooper
Great selection of items, easy to navigate website, quick delivery that was above expectations, and great update communications via e-mail. A very professional approach and service.
Eleanor Sykes
Sharon
Quick delivery to Northern Ireland even though many businesses have stopped delivering here.
Sean Clayton
Great service from start to finish and fantastic product.
Alan Norris
Great service Thanks
Miss S. Gibson
Easy to order and upload logo. Good communication and emailing proof to approve before making up item.
Jan Clayton
Exceptional quality and simple to order and receive. We have ordered the same product twice and will definitely be ordering again
Malcolm Howard
Luke
The part I purchased was expensive for what it was but the service was was very good.
Robbie Sookoo
Absolutely brilliant service.
Michael Hatton
I would give you six stars for delivery if I could. I confirmed my order but my email went into your junk folder delaying progress for 48 hours. Nevertheless the items still arrived on the day you had originally stated.
Isabela
Stuart McDermott
Basil Larkins
Michael Collins
Excellent product and service
Robert Copeland
richard maxey
Purchasing
Excellent service thank you
Sue P
Caroline Smith
Excellent customer service. After placing an order, I received an email to double check the order I'd placed as something I was ordering was included as standard with the socket covers. It was clear to see that SSP are there to support their customers.
David Kenneth Hiscoke
ECS (Electrical contracting services ) Ltd
good product but did think it was a bit pricey with the postage and vat
Richard James
Good product, delivered promptly
Linda Ecob
Brad Makinson
Tracey Mitchell
Paul Botting
One star for delivery because there was no option other than expensive courier delivery which I didnt need.
Lee Watkins
John McLinton
Quick easy service, had to return product and reorder diferent part, very friendly
MR S BROWN
Very good service, and received the lock the next day.
Alyson Harper
Vince Mahoney
I ordered your thermostat anti tamper guard to stop hall hires changing the settings and wasting gas. I was concerned about it affecting the temperature reader in the Hive stat and impeding the signal to the boiler (not close), but it appears to be working OK ... and delivered the next day despite me ordering after 4pm - many thanks.
Brian
Tigrans Asatrjans
Always superb customer service, prompt delivery and fine quality of products! Thank you everyone at SSP!!!
Matt Titchener
Great fast service
Claire Forster
Generally good, but here was a delay in the delivery and no-one from company contacted me to inform me of the delay. Other than that, service was very good.
Dave capon
Great prices and fast delivery. Thanks.
N Walker
1st class service - have placed three orders, all delivered the following day.
Ian C. Dibbs
Great Range of Products & Fast Delivery
gary
great
Carlton
AH
Cage we ordered was a lot stronger than it looked in the picture so really pleased with the quality
Karen Featherstone
John Kelly
Waterhouse
Excellent company, ordered one day and delivered next day, definitely recommended
Leighton Derrick
The delivery went missing on site as it's a big place but after contacting Customer Services they were extremely helpful and we managed to locate the delivery. Great service!
Peter
Wed 9th Nov 2022
Thank you for this Peter the service you have provided has been great.
I will look forward to receiving this item and hopefully more in the future.
Kind regards
Amy
Tue 23rd Aug 2022
I just wanted to say a massive thank you for all your help yesterday. I really appreciate it and will certainly be using you again for future installation products.
Andrew Wilkins
Stuart Davies
Gurnam Singh
Barbara Hirstle
ADAM SURTEES
Darryl Luckhurst
James
Kate Alexander
Stephen Lloyd
Andy Price
Network Cable & Pipe Supports Ltd Julia Coley
Alicia Robinson
Owen Mcgoldrick
gerry crawford
Christine
James M A
Thu 24th Mar 2022
Thank you very much for sending the replacement marker. It came in double quick time.
I will be ordering a marker in the next week for a paddock gate. I will also make sure to get more from yourselves and have already told the everyone where to get safety signs.
Anon
Have purchased from SSP before in previous companies and naturally returned to a trusted source
Jenny
Karen
Kirti Mistry
Byron
Brian James
Nicholas Copley
Leigh Pullen
I did not have any dealings with customer service as I ordered via your website
Susan Sears
Elaine Hallam
Premier Safety Signs LTD
Etheridge
Paul A Holt
Les Stevens (Parish Clerk)
MR SCOTT SHANKLAND
Mike
Julia Coley
Robert Ashton
Stuart Turner
Gary Temprell
Gary Holden
Nigel Smith
Your website was very easy to navigate and the whole process from ordering to delivery was excellent.
Kevin Carter
Steve Hicks
Jock Wallace
Alison Taylor
Kay O'Neill
Les
Daniel Steel
Very pleased with the product. You cannot fail to notice it. Great service.
Tigrans Asatrjans
kevin kite
Alex Frowd
Kieran
Barbara Dobbs
Stuart Bennett
A Oram
Charles
Householder
Alan
Peter Hoey
Julia Coley
Jackie W
Mon 16th Aug 2021
Just to say really impressed with our new signing in book does everything we wanted
Thank you
David French
Dean P
Each time a reliable service with quality products at competitive prices.
Daniel S
Sam G
Prompt service and delivery and product as described, and also better value than offered on competitor's sites.
Bob
SSP is a very reliable supplier. The product I ordered was delivered very well packaged without damage and on time with no missing pieces. Excellent service Thank you.
Don Hodge
Excellent service from SSP. Delivery arrived as stated and really happy with the quality of the items supplied. Will definitely use this company again. Well done everybody!
Gloria Gmys
Graham M
Tue 11th May 2021
What made you choose to buy these products from SSP? , Appearance, security and price.
What did you think of the product? , Very good, as expected.
What did we get right? Good web site, lots of clear photo’s/info, easy to order/pay, very fast delivery
What could we improve? Zip
Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Darren N
Thu 6th May 2021
Thanks for the amazing service.....everything arrived this morning and is perfect, just what we were looking for.
Thank you
Kenneth V
Wed 24th Feb 2021
I chose the product as a result of searching the web. I liked the idea and the look of the guard and was NOT disappointed with the items when they arrived. They are very well made and finished well with a protective coating. The delivery was prompt within 24 hrs.
Nicola H
Tue 23rd Feb 2021
1.What made you choose to buy these products from SSP? I used Google to search for the item I was looking for, really easy to find, website was easy to use and value for money
2.What did you think of the product? Product was really good value for money
3.What did we get right? Yes 1st time, really great communication too, speedy response
4.What could we improve? Nothing I can think of to be honest, I will definitely use you again
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn was really helpful with a quick response ensuring my product was perfect for me
Finally, out of 5 what would you rate us? 5
Andy W
Tue 23rd Feb 2021
Have used you guys before and the service is great – Peter has recently helped me with a return and replacement part which was good.
Products are competitively priced and I don’t need a trade account, which is helpful when I’m just after a few bits.
Chris
Wed 10th Feb 2021
1.What made you choose to buy these products from SSP? - Previous satisfied customer
2.What did you think of the product? - Good quality
3.What did we get right? - Very responsive to my many many questions!
4.What could we improve? - Nothing at all
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All of the sales team were great.
Finally, out of 5 what would you rate us? 5!
Debbie N
Wed 10th Feb 2021
It is a repeat order which was delivered in perfect time. 5 out of 5.
Chris A
Wed 10th Feb 2021
I chose SSP because I have your Catalogue.
The product was exactly what we ordered and described online.
Next day delivery was spot on, considering the current climate.
There is nothing to improve a great service.
5 out of 5
Emma L
Wed 10th Feb 2021
What made you choose to buy these products from SSP? I always check products and prices on SSP when looking for products we require.
What did you think of the product? Always receive products as described. We’ve never had any issues with the products.
What did we get right? Good customer service, quick response and delivery times
What could we improve? N/A
Matthew H
Mon 1st Feb 2021
Good morning, We have just take deleivery of the bollards. Just want to thank you for the faultless and speedy service revived from yourself. Kind regards Matthew
Trish. S
Thu 7th Jan 2021
I think the main feedback I would give is the speed of service which was excellent as the product arrived next day. I would rate the service as 5 out of 5.
Christopher L
Thu 17th Dec 2020
1.What made you choose to buy these products from SSP? After a long internet search, SSP stood out as having the best selection, and the most competitive price, and they we’re able to customise my order to my exact specifications.
2.What did you think of the product? Excellent, not only was it exactly what I ordered, but the quality and finish is outstanding.
3.What did we get right? Direct and fast communication, a complete service including bespoke items, I was able to set up a credit account for my company with ease, full tracking of my order as well as regular updates, overall totally professional.
4.What could we improve? The only problem I experienced was the odd email dropping into your spam folder, but that’s par for the course these days with so many scammers about.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton for helping me get my account set up and order complete, Mike Mcnee for his work on producing the artwork for my bespoke items, and Hayley for searching through the spam files to track down my lost email, all of which were very helpful and professional in delivering my order.
Finally, out of 5 what would you rate us? 5
Aoife M
Thu 17th Dec 2020
Product is excellent, exactly what we needed.
Fast quick responses and postage.
Caroline B
Thu 17th Dec 2020
Good Morning
We chose SSP as we have had previous good service from you, the usual turnaround time from order to delivery is a couple of days which is important when supplying permit books / forms.
Mark Hughes was very helpful when I had to chase up an order and sorted everything out for me quickly and we had our delivery within the week.
As usual very good service.
Andrew P
Wed 18th Nov 2020
1.What made you choose to buy these products from SSP? I found you through an internet search.
2.What did you think of the product? Everyone here is very pleased with it.
3.What did we get right? Everything – extremely helpful
4.What could we improve? I cannot think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, Mike McNee
Finally, out of 5 what would you rate us? 5
Carole H
Tue 17th Nov 2020
What made you choose to buy these products from SSP? This was a refill
What did you think of the product? Good
What did we get right? Fast delivery to the correct place
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered on line
Finally, out of 5 what would you rate us? 5
Jane C
Tue 17th Nov 2020
What made you choose to buy these products from SSP? Always get my goods from you.
What did you think of the product? Good
What did we get right? Yes
Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 5
Jerome L
Tue 17th Nov 2020
What made you choose to buy these products from SSP? Good detailed website
What did you think of the product? good quality
What did we get right? help on phone
Is there anybody that you have dealt with that deserves a special mention in our team meeting?
5.no name but very helpful
Eoin O
Tue 17th Nov 2020
What made you choose to buy these products from SSP?
You were nearby so I could collect.
What did you think of the product?
Great quality. Reasonable price.
What did we get right?
The people I spoke to on the phone and had email conversations could not have been more helpful - I think I even said it in an email at the time. They were all a pleasure to deal with.
What could we improve?
Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Gwyn and Peter. They were exceptional.
Finally, out of 5 what would you rate us?
5
Alan D
Thu 29th Oct 2020
1.What made you choose to buy these products from SSP? – Able to buy in bulk, cheaper than previous supplier, and the discount.
2.What did you think of the product? - Fit for Purpose good quality.
3.What did we get right? – Price, availability, delivery timescale.
4.What could we improve? - Can’t help you there, all was good.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Mark Hughes great service
Finally, out of 5 what would you rate us? - 5
Becky S
Thu 29th Oct 2020
1.What made you choose to buy these products from SSP?
Repeat order – specifications must have matched what were required
2.What did you think of the product?
Required for refurb our production stands – often changed yearly
3.What did we get right?
Ordering was easy – confirmation / invoice / despatch emails are good
4.What could we improve?
Ability to pay using paypal would be good
Finally, out of 5 what would you rate us? 5
Alexis M
Thu 29th Oct 2020
What made you choose to buy these products from SSP? First suitable result that came up on google search – image of product looked like it was exactly what we needed
What did you think of the product? Excellent
What did we get right? Correct product supplied quickly
What could we improve? Did not need/want to be contacted re feedback on such a small order
Finally, out of 5 what would you rate us? 4
Ashok D
Wed 28th Oct 2020
Good and quick easy ordering service
Received on time with speck as requested
Well done ssp
Anon
Thu 24th Sep 2020
1.What made you choose to buy these products from SSP?
Initially I was looking on search engine for a thermostat cover, but then noticed that you make signs, and have been looking for signs for a while, but mostly they were expensive and not customised.
2.What did you think of the product? The thermostat covers are perhaps fairly expensive for what they are. The signs are excellent, and perfectly sized for our needs.
3.What did we get right? Your website is excellent, easy to find what you want, and worked well even on our slow connection. 'Make your own sign' excellent. Phone calls were answered promptly, and the person answering understood what I wanted and knew your products.
4.What could we improve? Can't think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, the gentleman who dealt with our order/questions by phone and email, Mike McNee.
Finally, out of 5 what would you rate us? 5
Clare H
Thu 24th Sep 2020
1.What made you choose to buy these products from SSP? - internet search, and detailed info on the website and from your staff
2.What did you think of the product? - it is as described, fit for purpose, we're getting a great result from it
3.What did we get right? - service on the phone and by email was really helpful and informative
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think it was just Peter and Mark that I dealt with, and they were both great
Finally, out of 5 what would you rate us? 5*
Mike N
Thu 24th Sep 2020
1)What made you choose to buy these products from SSP? looked like what we needed
2)What did you think of the product? after trying 1 piece we were impressed with quality
3)What did we get right?because it was expensive we asked for a discount for purchasing a few and you obliged.
4)What could we improve? nothing really
5)Is there anybody that you have dealt with that deserves a special mention in our team meeting? everybody we have dealt with have been very professional and efficient including the delivery
Finally, out of 5 what would you rate us? 5
A Tuck
Sat 12th Sep 2020
1.What made you choose to buy these products from SSP? - recommendation from my client at University of S Wales
2.What did you think of the product? - spot on
3.What did we get right? - a good, well thought out product
4.What could we improve? - happy so far!!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - whoever I spoke with on my first contact
Finally, out of 5 what would you rate us? - 5
B Ede
Fri 11th Sep 2020
I chose SSP for value and quality of products and both criteria were perfectly fulfilled.
I have no hesitation in giving SSP five out of five.
A Prothero
Fri 11th Sep 2020
1.What made you choose to buy these products from SSP? Returning client
2.What did you think of the product? Fit for purpose
3.What did we get right?Everything
4.What could we improve? N/A
4.What could we improve? What could we improve?Sales persons
J Gaggero
Fri 11th Sep 2020
1.What made you choose to buy these products from SSP? Good website plus SEO directing me to it.
2.What did you think of the product? They met my expectations perfectly
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All on line and therefore no.
I am pleased to rate you with an unblemished “5”
A M Perry
Thu 10th Sep 2020
1.I am part of an interim hospital hotel project and they had one of the books in the hotel. We knew what we needed but couldnt find anything on line, so pulled off the website details from the hotel booklet the Holiday Inn had purchased.
2. Great - we are needing to record temperatures into the building and would like a field to be able to do that.
3. When I found you it was easy to order
4. seller on Amazon
C Archer
Thu 10th Sep 2020
everything that you have done has been great I'm so pleased with the service I just wish I had measured the product correctly so as to not mess you about. I will not hesitate to use your company again. Many thanks Chris.
C Kenyon
Wed 9th Sep 2020
1. Through HC supplies from internet.
2. It is a good product
3. I chose HC supplies as I live quite close to their office/showroom and I congratulate their ability to make it look like a huge warehouse on the website! Staff were helpful and I thought the sample very good.
4.the delivery was fine and I can’t think of an improvement. Perhaps get your agents (assuming HC just one of many) to note SPP to the customer on ordering?
5. The delivery driver was prompt, cheerful and helpful. These things are important. I haven’t the paperwork to hand but I am sure you can retrieve his name for special mention.
Finally, out of 5 what would you rate us? 5
Andrew R
Wed 22nd Jul 2020
1.What made you choose to buy these products from SSP Direct?
The product details were clear and informative enabling me to determine which products were best suited for my needs.
I do not normally shop on-line but felt 'secure' in ordering from a locally based company.
I shared with others my positive experience plus many were taken with the Track and Trace book
2.What did you think of the product?
Very pleased with the products and matched the marketing descriptions.
3.What did we get right?
The process was smooth; confirmation and shipment information was customer focussed; marketing of products was clear and images were very helpful.
For not normally shopping online I did find the process customer orientated.
4.What could we improve?
Given that this was my first order I am not sure.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I did not deal with a particular person but believe it would be helpful to the team to share my generic thinking and experience.
Hopefully this would be an encouragement given the challenges faced by all this year!
Finally, out of 5 what would you rate us?
5 out of 5
Annie S
Mon 20th Jul 2020
Hello!
We were delighted with the reflective sign for our driveway brick post. It arrived speedily, was well packaged and appears to be of good quality.
Whether it stops drivers reversing into our gatepost.... Only time will Tell!
Thanks
Annie
Marcella F
Thu 11th Jun 2020
1.What made you choose to buy these products from SSP Direct? Availability and fast delivery
2.What did you think of the product? I haven’t used it yet, it was recommended by my decorator
3.What did we get right? Delivered next day as promised, great packaging
4.What could we improve? No improvements to suggest, perfect service
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A
Finally, out of 5 what would you rate us? 5 out of 5
Jamie R
Tue 9th Jun 2020
1.What made you choose to buy these products from SSP Direct? – I was searching for a particular product and found it on your website
2.What did you think of the product? – Good quality product, the customer was satisfied
3.What did we get right? – Swift service, from order point to receiving the product
4.What could we improve? – Cannot think of anything
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Ordered online
Finally, out of 5 what would you rate us? - 5
Julie A W
Tue 18th Feb 2020
Julie A W 19 February 2020
1.What made you choose to buy these products from SSP? Recommendation from askham Bryan PC who had purchased signs previously
2.What did you think of the product? Very good
3.What did we get right? Very helpful via phone and email and prompt delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whole team very good
Finally, out of 5 what would you rate us? 5
David H
Thu 13th Feb 2020
1.We have plenty of Tamtorque clamps but needed some more power bits, I did a Google search, browsed through a few results, one wouldn’t sell bits without selling the clamps, but we have plenty already, so I continued the search and you had a good price and very good customer reviews.
2.The product is as expected, exactly what we needed.
3. Price is good, no hassle, easy to order, reviews clear to see.
Service
4. I didn’t get a confirmation email after ordering, which I kept meaning to double check but never got round to. I was about to check when I received the email saying the order was out for delivery, but it was about a week later. So maybe an automated email at the ordering stage – I did check my junk folder but still didn’t see one.
Hilary C
Wed 12th Feb 2020
Quick, efficient service. Excellent product 5/5
Amit P
Wed 12th Feb 2020
1.What made you choose to buy these products from SSP? - Google search.
2.What did you think of the product? - Great product.
3.What did we get right? - customer service, after sales, turnaround.
4.What could we improve? - product more expensive then all competitors - management considering others.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike, always very helpful and has good ideas.
Finally, out of 5 what would you rate us? - 4/5
Wendy
Tue 11th Feb 2020
The service was excellent, I had to phone your office as I was unsure of which pass wallet to buy and the gentleman on the phone was polite and helpful.
The delivery arrived quickly which was good as we needed the visitor passes urgently.
Many thanks
Louise A
Tue 11th Feb 2020
1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? What we expected
3.What did we get right? Quick delivery
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Someone did help me when the order wouldn’t go through on the website – I don’t have his name
Finally, out of 5 what would you rate us? 4 (website issue knocked a mark off)
Jas R
Mon 10th Feb 2020
1.What made you choose to buy these products from SSP? - ONLINE SEARCH "LIKED WHAT I SAW"
2.What did you think of the product? NO COMMENT NOT USED IT YET.
3.What did we get right? 1st TIME SEAMLESS EXPERIENCE "WILL THAT CONTINUE"?
4.What could we improve? NO COMMENT AT THIS POINT ON THIS
Finally, out of 5 what would you rate us? 3.5 FOR THE 1ST TIME EXPERIENCE
Darren A
Fri 24th Jan 2020
Great service as always 10 out of 10
Kelly R
Thu 23rd Jan 2020
Your products were recommended to us by our fire officer when reviewing our fire risk assessment. The switch covers we ordered were delivered promptly and in good condition.
Michael W
Thu 23rd Jan 2020
The sign looks amazing. Thank you for creating them for me.
Neil P
Thu 23rd Jan 2020
1.What made you choose to buy these products from SSP? Easy to find on the internet and the correct size of item available.
2.What did you think of the product? It is exactly what we need.
3.What did we get right? Quick delivery as promised
Finally, out of 5 what would you rate us? 5
Alex F
Thu 23rd Jan 2020
5 star ! Very pleased with your amazing service and the fact that you went to so much trouble to ensure that the sign that we had made was exactly what we wanted.
Liz
Thu 23rd Jan 2020
1.What made you choose to buy these products from SSP? - bought previously
2.What did you think of the product? - good for GDPR
3.What did we get right? - good service and quick delivery
4.What could we improve? - nothing - very efficient
Finally, out of 5 what would you rate us? 5
Julie O
Sat 18th Jan 2020
1.What made you choose to buy these products from SSP? Found online
2.What did you think of the product? Excellent
Finally, out of 5 what would you rate us? 5
Chris B
Thu 16th Jan 2020
1.What made you choose to buy these products from SSP? Previously ordered the same product form SSP
2.What did you think of the product? Good quality – does the job
3.What did we get right? Product as ordered
4.What could we improve? Delivery was somewhat delayed and when questioned advised the order ‘had been lost’ despite payment having been made. Problem was quickly remedied
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Notwithstanding the above a good service and would use again
Finally, out of 5 what would you rate us? 5
Peter B
Wed 15th Jan 2020
1.What made you choose to buy these products from SSP? Was the right item at the right price
2.What did you think of the product? very good item
3.What did we get right? easy ordering, good product, quick delivery
4.What could we improve? can't find how to change my password
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? order was done online, so no-one was involved, however I did have to reset my password which was done online on the chat, they were very helpful
Finally, out of 5 what would you rate us? 4.8 out of 5
Chris P
Wed 15th Jan 2020
1.What made you choose to buy these products from SSP? Internet availability
2.What did you think of the product? Good
3.What did we get right? Easy ordering, Quick delivery
Finally, out of 5 what would you rate us? 5
Joanne S
Mon 23rd Dec 2019
1.What made you choose to buy these products from SSP? We have used this product before
2.What did you think of the product? Suitable for purpose
3.What did we get right? Spot on
4.What could we improve? No
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I cannot remember his name but he was very helpful
Finally, out of 5 what would you rate us? 5
Brian H
Fri 20th Dec 2019
1.What made you choose to buy these products from SSP? Online Searched for what I was looking for and found your site, with exactly what I needed.
2.What did you think of the product? Ideal for our requirements.
3.What did we get right? Great response, good price and speedy delivery. Great customer service.
4.What could we improve? Can’t think of anything in particular – really pleased.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton – good job.
Finally, out of 5 what would you rate us? 5 out of 5
Julie R
Fri 20th Dec 2019
I found your website as i was wanting a personal sign making.
Yes i am very pleased with the signs and the gentleman i spoke to on the phone was very helpfull and polite.
I would give you a rating of 5.
Thank you
Katie P
Fri 13th Dec 2019
1.What made you choose to buy these products from SSP? Repeat order
2.What did you think of the product? Good
3.What did we get right? Everything
Finally, out of 5 what would you rate us? 5
Elaine F
Fri 13th Dec 2019
What made you choose to buy these products from SSP?Chosen by another member of staff.
What did you think of the product?It works very well for our needs.
Helen R
Thu 12th Dec 2019
1.What made you choose to buy these products from SSP? One of the products is bespoke printed and it was well priced
2.What did you think of the product? Good value, seem to be good quality products
3.What did we get right? Customer service was excellent and the free drilling service was a bonus. Delivery was super speedy ;-)
4.What could we improve? The notes section on the visitor sign is missing on the online ordering system and there is no mention of the hole drilling service on the MAX HEADROOM sign ordering section
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee was really helpful
Finally, out of 5 what would you rate us? 5
James L
Thu 12th Dec 2019
1.What made you choose to buy these products from SSP? Ans. Our previous signs were stolen
2.What did you think of the product? Ans. Excellent product
3.What did we get right? Ans. Everything
4.What could we improve? Ans. Nothing
Finally, out of 5 what would you rate us? Ans 5
Chris B
Thu 12th Dec 2019
1.What made you choose to buy these products from SSP? Your web site was easy to navigate and I quickly found the product I was seeking
2.What did you think of the product? The quality seems good – time will tell
3.What did we get right? No nonsense good service. The artwork approval sheet was reassuring
4.What could we improve? Not sure there was any value in sending me a hard copy brochure. Save yourself the print and post cost
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I did not deal with anyone directly – the sales teams were efficient and provided a good service
Gary H
Thu 12th Dec 2019
1.What made you choose to buy these products from SSP? Suggested by our customer
2.What did you think of the product? As expected
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not on this occasion
Finally, out of 5 what would you rate us? Five
Elizabeth M
Thu 12th Dec 2019
I was delighted with the service received from SSP.
1. What made you choose to buy these products from SSP? To be honest; it was difficult to find a supplier
2. What did you think of the product? Product fine
3. What did we get right? Quite expensive I felt although only ordered 2 x 25 lanyards
4. What could we improve?Just the price for us here
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever answered my initial call was more than helpful
6. 5 out of 5 for sure
Chris Mc
Tue 26th Nov 2019
1.What made you choose to buy these products from SSP? Required a GDPR visitors book
2.What did you think of the product? Great product
3.What did we get right? Everything
4.What could we improve? Can’t think of anything
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee, Hayley and Gwyn were all very helpful and assisted me in getting the right product
Would rate 5, very happy with the book
Corbridge P C
Tue 26th Nov 2019
You were the only supplier of the locking valve covers I could find. Excellent product that does the job. Very easy to order online and super fast delivery with delivery updates. Excellent service. 5 Star rating
Thank you
Bronte K
Tue 26th Nov 2019
1.What made you choose to buy these products from SSP? Best price we could find
2.What did you think of the product? We haven’t received them yet but they are due to be delivered today
3.What did we get right? Customer service was very fast
4.What could we improve? Delivering Goods ( the time it takes )
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton and Mark hughes
Barwell Academy
Tue 26th Nov 2019
1.What made you choose to buy these products from SSP? Looking at upgrading our system and came across your company products through online search
2.What did you think of the product? Very good, does exactly what we need.
3.What did we get right? Right from the start the service has been excellent. I could not see clear enough from the online image what details the visitor book recorded so emailed to ask for clear details, a PDF example was sent. We then ordered the product and a few days later discovered a discrepancy so called SSP who also dealt with it very promptly. No complaints
Finally, out of 5 what would you rate us? 5
Clive T
Wed 30th Oct 2019
1.What made you choose to buy these products from SSP? YOU HAD THE PRODUCT , THAT I SET OUT TO BUY. THE RACKING INSPECTION SYSTEM.
2.What did you think of the product? A VERY PROFESSIONAL PRODUCT. THAT IS WHY I ALSO BOUGHT THE OTHER TAG ITEMS.
3.What did we get right? EVERYTHING ALL OK.
4.What could we improve? ALL SEEMS GOOD.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? EVERYONE I DEALT WITH WAS VERY INFORMATIVE.
5 OUT OF 5.
Bev C
Fri 25th Oct 2019
Good morning
We came across your site through searching on Google. We liked the products and the delivery was prompt. 5/5 rating
Derek M
Thu 24th Oct 2019
1.What made you choose to buy these products from SSP? You had a good range of sizes available.
2.What did you think of the product? Very good quality.
3.What did we get right?Quick delivery.
4.What could we improve? Can't think of anything.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I spoke with was very helpful, sorry I can't remember any names.
Clare D
Thu 24th Oct 2019
1.What made you choose to buy these products from SSP? Recommended by a neighbour
2.What did you think of the product? Fit for purpose and a good weight
3.What did we get right? Very fast service and good communication
4.What could we improve? Nothing for me
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I am sorry but I don’t have her name but a very helpful lady
Finally, out of 5 what would you rate us? 5
Elaine W
Thu 24th Oct 2019
1.What made you choose to buy these products from SSP? Our company is now required to use a Confidential Visitor Sign-In book and your company had what we needed.
2.What did you think of the product? Serves the purpose as intended.
3.What did we get right? Yes
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 5
Chris G
Thu 24th Oct 2019
Thanks for the email, I have been impressed by both the product and staff of your business. Answers to your questions below;
1.What made you choose to buy these products from SSP? Only product that we could find for the job.
2.What did you think of the product? Good quality and easy to use with all appropriate fittings.
3.What did we get right? Everything!
4.What could we improve? N/A
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No one person.
Finally, out of 5 what would you rate us? 5
Dave S
Thu 24th Oct 2019
1.What made you choose to buy these products from SSP? internet search
2.What did you think of the product? very good no complaints
3.What did we get right? yes exactly right
4.What could we improve? no issues so nothing to do better
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? no all good
Finally, out of 5 what would you rate us? Rating out of 5 = 5
Ann P
Thu 10th Oct 2019
1.What made you choose to buy these products from SSP? Recommended by our Gas engineers.
2.What did you think of the product? As far as I am aware they are working well and resolve a difficult management problem.
3.What did we get right? Delivered quickly to the correct address and on time.
4.What could we improve? I had to ask for the invoice as it wasn’t emailed to me but was sent as soon as I requested it.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A
Finally, out of 5 what would you rate us? 5 very good service
Gill P
Tue 8th Oct 2019
1.What made you choose to buy these products from SSP? Recommended by another school
2.What did you think of the product? It's great, does exactly what we need
3.What did we get right? Prompt service, answer any queries quickly and courteously and gave advice when necessary
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?I've dealt with Jessica and Mike both of whom have been very polite in their emails even when I've been a bit dim!
Finally, out of 5 what would you rate us? 5
Keith H
Mon 7th Oct 2019
1.What made you choose to buy these products from SSP? You were 1 of only very few available
2.What did you think of the product? Excellent
3.What did we get right? Yes
4.What could we improve? Not for me!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The team itself for all being helpful to solve my problem. The Bus Stop!!
Finally, out of 5 what would you rate us? 5
Colin P
Mon 7th Oct 2019
From my point of view as a buyer.
The order was easily placed and was delivered without a hitch so I am happy.
Thanks – so I give you a 5 as no problem at all with your service.
Graham G
Tue 1st Oct 2019
1. What made you choose to buy these products from SSP? You were high up on a google.
2. What did you think of the product? Very good.
3. What did we get right?Time from order to receipt was brilliant & I was against the clock.
4. What could we improve?You forgot to drill the corner holes that I asked for.
5. The person that e-mailed me on the graphics approval who said that I would get the sign by Monday.
John D
Thu 12th Sep 2019
1.What made you choose to buy these products from SSP? Website search
2.What did you think of the product? Very good
3.What did we get right? Quick delivery and easy payment process
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All of you 😀
Finally, out of 5 what would you rate us? 5
Keith F
Tue 10th Sep 2019
1.What made you choose to buy these products from SSP? Found on internet
2.What did you think of the product? Was ok .. for a reasale actually , but my customer was happy
3.What did we get right? everything
4.What could we improve? Free beer with every order !! ha ha
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone !!
Finally, out of 5 what would you rate us? 5
Cherylle-Ann W
Tue 10th Sep 2019
1.What made you choose to buy these products from SSP? Because it most suited our needs
2.What did you think of the product? Very good
3.What did we get right? A quick and efficient service
4.What could we improve? I cannnot add anything
Finally, out of 5 what would you rate us? 5
Amy H
Tue 10th Sep 2019
We’re really happy with our GDPR visitor book, every visitor who has written in it so far has commented that they like that their details cannot be seen by anyone else. Thank you, we’d rate it 5 out of 5.
Suzanne K
Thu 5th Sep 2019
This was received on time yesterday and I am replying to say how impressed I was with the ease of ordering and delivery. I was hesitant to order online, but this has been painless and a welcome experience. Well done!
Catherine E
Tue 3rd Sep 2019
1.What made you choose to buy these products from SSP? Internet search; it was something that met what we needed.
2.What did you think of the product? Very nice and good quality.
3.What did we get right? Helpful email guidance, prompt delivery.
4.What could we improve? Not sure; I was really pleased with your service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee for politely and carefully helping us to refine the product that we wanted - thank you Mike!
Finally, out of 5 what would you rate us? 5
anon
Tue 3rd Sep 2019
1.What made you choose to buy these products from SSP? A trusted looking supplier that can provide a custom made sign for a decent price.
2.What did you think of the product? Product was as requested. Effective
3.What did we get right? You verified the design before creating, allowing a small modification.
4.What could we improve? Payment by invoice after product delivery.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – I dealt with Mike McNee, I have no complaints.
Finally, out of 5 what would you rate us? – 4.5
Kerry
Tue 3rd Sep 2019
1.What made you choose to buy these products from SSP? We chose the locking radiator valve covers to prevent our clients with learning disabilities tampering with the radiator thermostat valves and to regulate the temperatures throughout the building. The price purchased was value for money and cheaper than ones we had previously purchased via a third party plumbing and heating engineering company.
2.What did you think of the product? The product was fit for purpose, of a good quality and practical given one key fits all.
3.What did we get right? Case greatly appreciated the discount offered by SSP and the next day delivery at no extra charge
4.What could we improve? Can’t think of anything however if I was to nit-pick, as a charity with strict purchase control systems, i.e. dual signatures, I would prefer to purchase via an invoice system on 30 days payment terms to enable the correct paper trail at our side.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn’t catch the name of the person who dealt with our initial order, however all correspondence with SSP has been professional and prompt.
5 out of 5, we will bookmark your website for any future requirements.
ClarkAP
Tue 3rd Sep 2019
1.What made you choose to buy these products from SSP? I have used your company before.
2.What did you think of the product? The product was similar to our last purchase (a defib box) so I knew what I was getting.
3.What did we get right? Setting up the account very easy.
4.What could we improve? happy with service.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? The initial help with setting up the account, sorry cannot remember their name.
Service great. 5/5
Christine D
Tue 3rd Sep 2019
I have had the GDPR visitors books from you in the past and wanted a more personalised one. The service was great and I got the books I ordered before term started.
I would rate you as a 5
Julie O
Tue 9th Jul 2019
1.What made you choose to buy these products from SSP? Our Quality manager sent me the link to action
2.What did you think of the product? The book was actual as I expected. Although the hard backed folder was damaged you quickly replaced.
3.What did we get right? Everything apart from the folder. Although you said properly damaged in transit, I feel it was manufacture.
4.What could we improve? The folder could have been a little deeper, but not a problem for us as always open. Also as always open the printing of Company details on front cover is never seen, you may like to think about offering a small area for company details on each page.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.
Finally, out of 5 what would you rate us? 4.8
Karyn O
Tue 9th Jul 2019
Thank you Hayley for your email.
We have previously trialed this book from yourselves and it serves its purpose well.
The product does its job perfectly for us.
The person that I spoke to over the telephone for help with ordering was very polite
and helpful.
The product arrived promptly.
Kevin L
Tue 9th Jul 2019
1.What made you choose to buy these products from SSP? Specific requirement
2.What did you think of the product? Very Good
3.What did we get right? Everything Thank you.
Finally, out of 5 what would you rate us? 5
Paul D
Mon 8th Jul 2019
1.What made you choose to buy these products from SSP? The right product @ the right price
2.What did you think of the product? Good
3.What did we get right? Good. Problem with the courier, not your fault but good communication to make me aware of the issue
4.What could we improve? All good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t catch the name, but the person who liaised with me a couple of times on the phone when the courier had problems was very good.
Finally, out of 5 what would you rate us? 5
Jessica D
Mon 8th Jul 2019
1.What made you choose to buy these products from SSP? – creating a bus stop for adults living with dementia to prevent wandering in a day centre
2.What did you think of the product? – very good
3.What did we get right? Fantastic , great and super efficient
Finally, out of 5 what would you rate us? 5
Business Manager
Wed 26th Jun 2019
1) 1.What made you choose to buy these products from SSP? Purchased previously
2) What did you think of the product? Good quality product/very specific pages which is great!
3) What did we get right? Quick delivery, well packaged
5/5!!
Chris H
Wed 26th Jun 2019
I would rate your service and the product as 5 star.
Robert A
Mon 24th Jun 2019
Thank you for my parcel, delivered today and am very pleased.
Your company was very informative and prompt
Anna O
Thu 23rd May 2019
1.What made you choose to buy these products from SSP? Found after an internet search, looked to be of good quality, fit for purpose and reasonable pricing.
2.What did you think of the product? We have just installed these yesterday and seem to be of very good quality.
3.What did we get right? Everything. Speedy, no issues, good quality
Finally, out of 5 what would you rate us? 5
Peter C
Thu 23rd May 2019
Hello, Hayley my recent order was
Reasonable priced and exactly met our requirements.
Quality manufacturing process and delivered intact.
Goods delivered exactly as ordered and quickly.
Ease of use on your webpage.
5 stars for we hope to place more orders as we require
Andrea B
Thu 23rd May 2019
1.What made you choose to buy these products from SSP? Have purchased from you previously
2.What did you think of the product? OK
3.What did we get right? Everything
4.What could we improve? Everything was fine
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Purchased online
Finally, out of 5 what would you rate us? 5
Katie A
Thu 23rd May 2019
1. Found easily on google, very good price, easy to order.
2. Great quality, printed well, perfect for the new warehouse.
3. Great service, quick responses and delivery.
4. All great!
5. Great service from Mike McNee
5/5
Andy
Wed 22nd May 2019
Customer specified item, very quick efficient service
Joan D
Wed 15th May 2019
I was genuinely delighted with the service you provided and the swiftness of the delivery.
When I tried to buy the item I wanted online it redirected me to your contact number as I am living in Ireland and it seems that this is the only way to contact you. However the call was answered quickly and the man taking my details was polite and helpful.
I would recommend your organisation without a doubt.
Alison B.
Tue 14th May 2019
Thank you for your email.
We decided to buy products from SSP Direct as there appeared to be a good choice/selection of the items we were looking to buy. Products and availability were good. Service provided was fast and efficient. Overall rating we would give 5.
Hope this helps.
Angela
Mon 13th May 2019
1.What made you choose to buy these products from SSP? Product search we were looking for came up tops in google and the fact that we could make it bespoke
2.What did you think of the product? Absolutely loved the end product – it added the personal side to it.
3.What did we get right? Timings were perfect, there wasn’t a hard push sale, I could do this in my own time, which worked really well for me. Even though there were a number of people involved, the transition from one person to the next was seamless and it was brilliant that whoever took over, knew exactly where we were in the process.
4.What could we improve? Everything worked really well for me so I wouldn’t be able to suggest any improvements – it worked well on my time which I think is great.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Special thanks to Mike McNee; Gwyn Evans and Mark Hughes
Finally, out of 5 what would you rate us? 5
Caron H
Fri 10th May 2019
Happy to as I’ve used you more than once.
1.What made you choose to buy these products from SSP? found you with general website search and your actual website easy to navigate & find products
2.What did you think of the product? As described
3.What did we get right? Helpful customer service staff
4.What could we improve? Keep doing the same
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I’ve spoken to has always been helpful and knowledgeable
Finally, out of 5 what would you rate us? No complaints - 5
Annie B
Fri 10th May 2019
1.What made you choose to buy these products from SSP? Just what we were looking for
2.What did you think of the product? Perfect
3.What did we get right? Great service
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee great communication
Finally, out of 5 what would you rate us? 5
Laura B
Fri 10th May 2019
We needed a protective cover to lock a AC display that can’t be locked on the display itself.
The website had exactly what we required and it was very easy to navigate.
The whole experience itself was very smooth and straightforward. I know it will be a company to revisit in the future should we require more security covers/cages.
Jeffery K
Thu 9th May 2019
Found you online
Price was good for product
Delivery good
5 out of 5
Hayley G
Thu 9th May 2019
1.What made you choose to buy these products from SSP? They were just what we were looking for.
2.What did you think of the product? Absolutely fantastic, just what we needed. Highly visible, sturdy cones.
3.What did we get right? When the company credit card rejected the payment (due to limitations on where we can use them) Mike contacted us and helped us process our order to the very end. Fantastic customer service.
4.What could we improve? N/A, we are very happy with the service we received.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee
Finally, out of 5 what would you rate us? 5
Sandy A
Thu 9th May 2019
Very helpful with getting my order right, even though it was just for one sign. The delivery was fast and the sign is excellent quality. I would definitely recommend SSP. Thank you.
Vicky M
Thu 25th Apr 2019
I chose to purchase from you because you as a supplier could provide the product I required at an acceptable price. The product was what I required.
I appreciated the next day delivery idea. and that was a point in your favour when I was comparing potential suppliers - however something went wrong in my case and the item was not delivered the next day. Perhaps it was the delivery system used? It was not a time-critical purchase in my situation, but I can see how it might be for others.
That was the only negative - if you make a positive statement such as next day delivery, if it does not happen it can be an issue to a customer who expected the item, and perhaps made plans around receiving it.
Regards,
SSP Reply:
Thank you for taking the time to provide us with feedback. I have traced your parcel and I can see that we received your order at 13.05, this was processed, picked, packed and on the courier by 16.19 the same day.
As you can see from the tracking attached it looks like there was a delay at one of DPD’s hubs on this occasion, which is out of our control. I do apologise for the slight delay in receiving your item on this occasion and hope that you come back to us again.
Karen B
Tue 23rd Apr 2019
Your rating would be 4/5. We chose to use SSP for the price. Excellent delivery service and good communication.
Mike R
Fri 19th Apr 2019
All OK thank you.
We required a small Qty. of security screws.
Other suppliers had large min. quantities.
Thank you again.
Ian W
Thu 18th Apr 2019
Hello
Product;
1 & 2 Exactly what i was looking for and what i expected.
Service;
3. What did we get right? Everything.
4. What could we improve? Perhaps a slightly thicker material would make it more robust and last longer for repeat usage.
5. Person who deserves a special mention? Only you Hayley for all your help.
5 out of 5.
Thankyou
John G
Thu 18th Apr 2019
Product and service – 5 out of 5
Jack E
Thu 18th Apr 2019
1.What made you choose to buy these products from SSP? Liked the product.
2.What did you think of the product? Excellent
4.What could we improve? Not3.What did we get right? The whole process was faultless and excellent customer service and delivery was very good.hing as yet
Finally, out of 5 what would you rate us? 5
James S
Wed 17th Apr 2019
1.What made you choose to buy these products from SSP? I did not specify cages for Job, sorry that was salesman.
2.What did you think of the product? I did not specify cages for Job, sorry that was salesman.
3.What did we get right? Great turnaround time.
4.What could we improve? VAT invoice was sent without chasing, great following up.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes
Finally, out of 5 what would you rate us? 5 on admin and accounts.
Gary M
Wed 3rd Apr 2019
Thank you, we are very please with the sign you made for us, the price was good the quality was good.
The order was promptly dispatched.
Overall very pleased and will use SSP again and would recommend to others.
Jill M
Wed 3rd Apr 2019
1.What made you choose to buy these products from SSP? Was looking on internet and came across exactly what we needed to order
2.What did you think of the product? Very impressed and it looked exactly how it looked on image
3.What did we get right? Product excellent, customer service was excellent
4.What could we improve? Who is used for courier service our order was lost in transist
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley was excellent , when we realised our order was missing in transit she immediately arranged for our item to be reprinted and sent to us within 2 days 😊
Finally, out of 5 what would you rate us? 5 even with our order lost in transit (not SSP Directs fault) would not hesitate to use this company again. 😊
Tom M
Wed 3rd Apr 2019
1.What made you choose to buy these products from SSP? SPECIFIED
2.What did you think of the product? GOOD QAULITY SLIGHTLY EXPENSIVE
3.What did we get right? SERVICE
4.What could we improve? DELIVERY TIMES
Finally, out of 5 what would you rate us? 4
Derek H
Wed 3rd Apr 2019
I ordered magnetic orange plates from yourselves, via website so didn’t deal with a person (sorry!!) so can’t mention anyone, received promptly and efficiently – would have to say 5
Brandhi H
Tue 26th Mar 2019
1.What made you choose to buy these products from SSP? I did a google search for images and our team liked the poster that was available from SSP. We appreciate that you were will to ship to USA.
2.What did you think of the product? Nice quality.
3.What did we get right? Great customer service and extremely fast shipping!
4.What could we improve? No improvements needed.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes
Finally, out of 5 what would you rate us? 5
Mike S
Tue 26th Mar 2019
1.What made you choose to buy these products from SSP? Door Release buttons for door posts are rare as hen’s teeth, you had some
2.What did you think of the product? They are fine
3.What did we get right? Easy ordering, speedy delivery
4.What could we improve? Perhaps give the dimensions of the recess needed for flush fitting (I’m scratching around for something to say)
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not that I can think of, I think I ordered by website
Finally, out of 5 what would you rate us? 5
Anna C
Mon 25th Feb 2019
1.What made you choose to buy these products from SSP? Price & Availability
2.What did you think of the product? Excellent
3.What did we get right? Helped me ship direct to a site other than our normal office address
4.What could we improve? DPD failed to deliver 2 days in a row with little explanation
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike was helpful
Finally, out of 5 what would you rate us? 5 for service and parts and 1 for DPD
Ian B
Mon 25th Feb 2019
Why SSP? SSP seemed to be the only place supplying this specific sign.
Product? was as described, works well and is durable.
Did we get it right? Delight to order from, staff all very welcoming and helpful.
Service? Very efficient service, delivery was exceptionally speedy.
Who deserves a special mention? Gwyn Ewens was delight to deal with.
Jenni S
Mon 25th Feb 2019
1.What made you choose to buy these products from SSP? Due to GDPR requirements we required a compliant visitor sign-in book and staff sign-in/out book. SSP made this a simple process to source these requirements.
2.What did you think of the product? The products purchased from SSP are of a good quality and completely comply with GDPR requirements.
3.What did we get right? SSP made the process of branding the products with our own logos, etc. simple. The telephone service received was courteous, professional and friendly. Our order was received in a timely way.
4.What could we improve? No comment
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Business Development Manager, Mark Hughes, was our point of contact and his assistance and professionalism was exemplary and could not be faulted. We thank him for all his assistance in preparing our orders.
Finally, out of 5 what would you rate us? If 5 is the highest, then 5. . .
John D
Fri 15th Feb 2019
Please see below, you’ve all done very well !!
Product:
1.What made you choose to buy these products from SSP? Use regularly
2.What did you think of the product? Does the job
3.What did we get right? Everything
Finally, out of 5 what would you rate us? 5
Steve O
Fri 15th Feb 2019
1.What made you choose to buy these products from SSP? Online , easy to navigate and find products
2.What did you think of the product? As described and perfect for what we needed them for
3.What did we get right? Most of it
4.What could we improve? Initial picking
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All done on line or via email
Finally, out of 5 what would you rate us? 4.5
Kevin T
Fri 15th Feb 2019
1.What made you choose to buy these products from SSP? My Engineer sourced them via Google Search.
2.What did you think of the product? Great, but they were only secure machine screws!
3.What did we get right? Everything.
4.What could we improve? Nothing as yet.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes I spoke with one guy (don’t 4recall the name) re delivery and he told me it will be with us in 20 Mins an we had in 10!!
Finally, out of 5 what would you rate us? At this time 5
Erika
Wed 30th Jan 2019
Hi I needed radiator valves and a thermostat cover to stop my 98 year old Nan from turning her heating off as she has severe memory problems and fiddles with switches all the time.She is then found by her carers sat in a freezing home.
You had by far best products on the market. Your staff were utterly brilliant over the phone as I called several times and are a real credit to the company.
Utterly faultless and now we have a system in place that will stop Nan fiddling and potentially freezing to death.This is essential as she is determined to remain in her home and lives a round trip of 237 miles away.
5 out of 5 across the board.
Keep up the great work.
Regards Erika
Leslie L
Tue 29th Jan 2019
I looked up on line and your products looked good. I watched the video.
I’m really happy with my personalised visitors book. It's perfect.
The products came straight away.
Would rate 5 out of 5.
Don’t know specific people but really happy with the company and will definitely use again.
Sedef I
Thu 17th Jan 2019
1. What made you buy these products from SSP Direct
The resin why we have chosen your company is because our director has mentioned you. I do not dare to say where she has discovered you.
2. What did you think of the product?
The product met our needs to ensure the privacy of our visitors. Due to the change of the privacy rules in The Netherlands we have to take this action.
3. What did we get right?
The mutual communication went quickly and accurately. There were some complications in paying that we came out together. In addition, the employees that I have spoken with were helpful and careful.
4. What could we improve?
Maybe finding a solution to improve the payment from abroad, in our case The Netherlands. It will certainly not be the last time that we will place an order with you.
5. Is there a particular member of our team that deserves a mention in our weekly meeting?
The first time I was walked by Gwyn Ewens. The second time we placed an order Mark Hughes assisted me. Both times I had an excellent communication.
Thank you for the help! Good luck with everything!
Julie B
Wed 16th Jan 2019
Great service good product just what I ordered arrived prompt very happy l, so no problem there.
Kenny C
Wed 16th Jan 2019
Great service good product just what I ordered arrived prompt very happy
Five out of five
Geoff B
Thu 20th Dec 2018
Product was specific to our needs and fairly priced. Only observation was the item purchased was 10cm long and flat. It came in a cardboard box 2 foot long and 8inches by 8 inches, some of a waste of cardboard. It could have gone into an envelope and the postage would have been c £1 rather than £10.
Matt F
Thu 13th Dec 2018
1.What made you choose to buy these products from SSP? I have purchased from you in the past. My original reason and subsequently, is because your website is the easiest to understand and navigate.
2.What did you think of the product? I have always been satisfied with the products I have purchased (security screws). One one occasion a screw driver broke and you replaced it quickly and free of charge, cemented my loyalty.
3.What did we get right? Effective website. Good value products. Small quantities of screws available. Swift delivery. Customer service as per point above.
4.What could we improve? Nothing comes to mind.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever sent me the email on 05.08.18 at 09.40, they didn’t sign it, just SSP but they sorted my problem and sent me some info too.
Finally, out of 5 what would you rate us? 5
Rating? Score 5
Ben D
Tue 27th Nov 2018
1.What made you choose to buy these products from SSP? Google search, one of the first links that came up!
2.What did you think of the product? We have not been able to install yet (order was for an alarmed cover for an emergency door release point) however looks appropriate to our needs and as advertised.
3.What did we get right? Very polite and pleasant on the phone (I called just after placing the order to enquire about delivery slots), and very prompt dispatch/delivery.
4.What could we improve? Nothing, as far as I can see, very pleased.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry didn’t catch the name of the gentleman I spoke to Friday!
Finally, out of 5 what would you rate us? 5
Andy S
Tue 27th Nov 2018
Price ok and quality very good. Bought first signs over the phone....great service.
A full 5 from me.
Ian E
Fri 9th Nov 2018
Products in stock. Straightforward web shop. Quick delivery. 5 out of 5
Lynne W
Fri 9th Nov 2018
1.What made you choose to buy these products from SSP? head office
2.What did you think of the product? perfect
3.What did we get right? efficient service
5 out of 5
Thanks, Lynn 😊
Karen W
Thu 8th Nov 2018
1.What made you choose to buy these products from SSP? Website
2.What did you think of the product? as expected as advertised
3.What did we get right? Called me back after looking into a query I had
4.What could we improve? Query from above was, the packages were delivered separately which wasn't specified when I ordered a sign with a pole. Would have been good to know in the first place.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 5
Karen M
Thu 8th Nov 2018
Product: All-Weather Standard Collision Barrier (Hot Dip Galvanised & Powder Coated) 600x750mm Rawl Fixing Bolt kit for Collision Barriers
What did you think of the product? Unable to comment, not on site, early days.
What did we get right? Efficient Service.
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes, kept me updated with order & delivery updates, very helpful, will definitely use SSP again, thank you.
Finally, out of 5 what would you rate us? 5
Wendy A
Thu 8th Nov 2018
1.What made you choose to buy these products from SSP? You seem to be one of only a few companies offering this product and also the cheapest
2.What did you think of the product? Good. Works very well for a fire drill; harder to retrospectively check who is here for other reasons. Visitors are bemused to not be able to see what they themselves are writing but agree it is a much better arrangement for data protection purposes. Would like to see the cost come down as we have lots of visitors every day.
3.What did we get right? Speed of delivery
4.What could we improve? Cost
Finally, out of 5 what would you rate us? 4
Alastair M
Mon 29th Oct 2018
Product:
1.Have used in the past. Good price and great service
2.What did you think of the product? Good quality
Service:
3.What did we get right? The order
4.What could we improve? nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The whole team
Finally, out of 5 what would you rate us? 5
Collleen M
Thu 25th Oct 2018
I work in the purchasing department, your company was sourced by a maintenance engineer, I raised the order. I have had no feedback good or bad on the product so I take it no news is good news. I found your process very good – easy to order, good follow up with order confirmation and invoice. I would rate SSP a 5.
Sally B
Thu 25th Oct 2018
Product:
1.What made you choose to buy these products from SSP? Needed a GDPR signing in book, local secondary school had one of your products
2.What did you think of the product? okay, visitor labels difficult to get in to holder - we are having to fold the edge over
Service:
3.What did we get right? everything, very helpful with my initial enquiry, speedy delivery
4.What could we improve? nothing - all good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwynn was very helpful
Finally, out of 5 what would you rate us? 5
I look forward to ordering from you in the future
Alan R
Thu 25th Oct 2018
Product:
1.What made you choose to buy these products from SSP? I've purchased similar and same items from you previously.
2.What did you think of the product? Good quality
Service:
3.What did we get right? Everything from initial order taking to final delivery.
4.What could we improve? From my point of view I don'y require any changes to the service you provide.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I tend to forget the names of the people who answer the phone and take the orders, but for your Team Meetings I have always met good customer service from your colleagues and they are always helpful to me.
Chris N
Wed 10th Oct 2018
All was very good service excellent
Material was installed without any problems and customer happy with the job
Greg S
Wed 3rd Oct 2018
Product:
1.What made you choose to buy these products from SSP? We have used you before
2.What did you think of the product? Very good
Service:
3.What did we get right? No… the order was correct but the pickers only sent one visitor book instead of three. Also the new visitor badges were in two packs, 00001 – 2000 in both. We needed a continuous number form 0001 – 4000. Gwyn is sorting this for us.
4.What could we improve? Apart from above nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn has been very helpful and assisted me in getting the right products ordered. All problems handled well.
Anon
Tue 2nd Oct 2018
Why?: 1. Have a special needs child, needed some ‘defences’!
Product?: 2. Product fine, a bit confusing that the same product has two different order codes depending on whether you want a switch guard or a thermostat guard.
What was right?: 3. Telephone calls were dealt with very well. Helpful.
What could we improve?: 4. May be worth informing special schools of your products or Occupational Therapists as I only stumbled on them by chance.
Marks out of 5: 5
Anneliese B
Mon 1st Oct 2018
Product:
1.What made you choose to buy these products from SSP?
You were the only supplier of a specific product I could find
2.What did you think of the product?
Great
Service:
3.What did we get right?
Great initial online chat assistance. Although he was to get a colleague to contact me concerning a new product you were about to launch; that never happened
4.What could we improve?
As above. Also, when the product arrived, we received the 10 ID wallets, but only 9 clips; so 1 is useless at present.
Finally, out of 5 what would you rate us? 4
Charles B.
Thu 30th Aug 2018
Thank you for the delivery and the all the signs are perfect we will be using you again in the near future 5 out of 5
Rhod T.
Thu 30th Aug 2018
1.What made you choose to buy these products from SSP? Chance really- just the first website I found! Now I wouldn’t go elsewhere.
2.What did you think of the product? Always good. Just once had to alter my order because the type I wanted wasn’t available in the length I wanted.
3.What did we get right? Good service, flexible, friendly with fast delivery.
4.What could we improve? Not keen on your logo -looks a bit home-made.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Don’t know his name- guy who answers the phone!
Finally, out of 5 what would you rate us? 5 really.
Dan M.
Tue 21st Aug 2018
Very happy with your service
I found you on the web
I was very pleased to be able to interact with a real person to finalise design
I would happily use you again/recommend your services
Becky D.
Tue 21st Aug 2018
1.What made you choose to buy these products from SSP? Internet search for free standing parking signs
2.What did you think of the product? EXCELLENT !
3.What did we get right? Everything
4.What could we improve? N/A
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee was extremely helpful and attentive !
Finally, out of 5 what would you rate us? 5
Cheryl R.
Mon 20th Aug 2018
Excellent service. Very good website, easy to navigate. I will give SSP 5/5.
Gemma H.
Fri 13th Jul 2018
1.What made you choose to buy these products from SSP? I needed a personalised warning sign for my upcoming wedding and found your company through Google. It seems you cater for a niche market as I could't find others that offer this service!
2.What did you think of the product? Great! Professionally made - it will look perfect and will hopefully raise a few laughs.
3.What did we get right? Timing. The product arrived much faster than anticipated.
4.What could we improve? Nothing. Everything was handled professionally.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes: Mike McNee. When I thought about ordering a warning sign that was modified to say "Cat Confusion in progress" I was worried that the seller would think I was odd or refused to make it. Mike knew immediately that it was from the Monty Python sketch and instantly got it. He eased my worries.
Overall the service and product were beyond my expectations and I am very grateful to you guys. In fact I will be coming back to buy at least one more product in future. Thanks!
Matthew L.
Wed 11th Jul 2018
1.What made you choose to buy these products from SSP? GOOGLE Search.
2.What did you think of the product? As described/expected.
3.What did we get right? Shipped on time, arrived in good condition and really refreshing to get a proper invoice emailed over for our accounts department despite a web/credit card purchase.
4.What could we improve? Nothing of note.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not applicable - which is a good thing in this instance.
Finally, out of 5 what would you rate us? No reason to mark down from 5.
Jacqui
Wed 11th Jul 2018
1.What made you choose to buy these products from SSP? I found SSP on an internet search and the price looked competitive.
2.What did you think of the product? The product was great, exactly as expected.
3.What did we get right? I emailed a couple of times asking for advice and the response was quick and really helpful. I’ve never had the need for a road sign before so wasn’t really sure what I needed to order.
4.What could we improve? Can’t think of anything to improve.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee was the guy who helped via email, he was great, patiently answered my questions and forwarded on the proof email that went astray.
Finally, out of 5 what would you rate us? 5/5 great service, thank you.
Tony
Wed 4th Jul 2018
We have previously purchase from you and your service was excellent
The product is very good and as we purchased on line which was easy and convenient
So well done 5 out of 5
Luke M.
Wed 4th Jul 2018
It was through an internet search that I found your company, in needing to buy a reflective post marker. Seeing photos on your website of the product in situation and having accurate measurements in millimetres was what made me decide to buy through SSP. The post marker wasn’t the cheapest available, but seemed the best choice and I’m pleased with the quality, thickness and rigidity of the metal sign. Also, the online purchasing process using a credit card was straight forward and it was really helpful having a sales invoice preferred for accounting purposes – this isn’t always the case from suppliers that I don’t hold accounts with, I often have to request this post sales from a customer services team.
Jonathan H.
Wed 4th Jul 2018
1.What made you choose to buy these products from SSP?
I used Google to search for security screws and your company was near the top of the search
2.What did you think of the product?
Perfect and as advertised. Good quality too.
3.What did we get right?
Swift delivery / easy to work out the sizes I needed (as well as the right screw head)
4.What could we improve?
Nothing to improve
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
All done online so I didn’t speak to anyone.
Finally, out of 5 what would you rate us?
5
Sharon G.
Tue 19th Jun 2018
1.What made you choose to buy these products from SSP? Parking sign
2.What did you think of the product? Excellent
3.What did we get right? You were able to alter the sign to my exact specification
4.What could we improve? I wasn’t sure if you could do this so perhaps making this clear on your website
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I did ring back a couple of times and spoke to a lady can’t remember her name but she was really helpful.
Finally, out of 5 what would you rate us? 5
Hilary P.
Tue 19th Jun 2018
1.What made you choose to buy these products from SSP? You had the right products & were able to deliver them to us really quickly (next day)
2.What did you think of the product? The products are as described & do what we need them to.
3.What did we get right? You went out of your way to give us next day delivery & replied to our initial queries promptly, efficiently & in a friendly manner.
4.What could we improve? No. We will purchase from you again.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee dealt with our order & went out of his way to provide all of the items we were after in the tight timescale that we asked for. Thank you.
Finally, out of 5 what would you rate us? 5
Rich B.
Thu 14th Jun 2018
1. What made you choose to buy these products from SSP? New project – found you on the net. Using components that I’ve never sourced before.
2. What did you think of the product? Fit for purpose
3. What did we get right? Good service from start to finish
4. What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn was top notch!
Finally, out of 5 what would you rate us? 5/5
Charlotte B.
Fri 8th Jun 2018
1.What made you choose to buy these products from SSP? Very easy to use website with the prices clearly on display. No ‘call us for a quote’ nonsense.
2.What did you think of the product? Good quality products.
3.What did we get right? Customer service is excellent, Gwyn was extremely helpful and replied to emails really quickly.
4.What could we improve? -
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Special mention to Gwyn!
Finally, out of 5 what would you rate us? 5/5
Susan C.
Thu 7th Jun 2018
1.What made you choose to buy these products from SSP? Purchased previously from your other items
2.What did you think of the product? Met our requirements/ as expected/ reflected online description
3.What did we get right? Acknowledgements/ despatch advice/ delivery/communications excellent
4.What could we improve? No service excellent
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A
Finally, out of 5 what would you rate us? 5
Chris K.
Thu 7th Jun 2018
1.What made you choose to buy these products from SSP? SSP seemed like a very reputable company with a well laid out website
2.What did you think of the product? The product is good, looks very robust
3.What did we get right? You put the guides on for free as I had forgot to add to the order, this is excellent customer service
4.What could we improve? Nothing from my experience
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee
Finally, out of 5 what would you rate us? Definitely a 5 out of 5 from me
Tom H.
Wed 6th Jun 2018
1.What made you choose to buy these products from SSP? just googling---we needed bollards for our private Estate ---but wanted something that looked better than "cones".
2.What did you think of the product? They are OK-----will see how they stand up to windy weather but they look ok
3.What did we get right? Very helpful and communicative with planning/art work etc etc
4.What could we improve? Just a suggestion but as mentioned all was good. Perhaps a quick call when artwork is finally agreed? Just to talk things through
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I dealt with via email was v helpful
Finally, out of 5 what would you rate us? 4
Theresa B.
Tue 5th Jun 2018
Service and product was excellent and delivery was very prompt.
Sam H.
Tue 5th Jun 2018
1.What made you choose to buy these products from SSP? GDPR web search
2.What did you think of the product? Great
3.What did we get right? Yes, very fast. I called for advice which was given and appreciated.
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not sure of the ladies name I spoke to on the phone but very helpful
Finally, out of 5 what would you rate us? 5
Stephen M.
Mon 4th Jun 2018
1.What made you choose to buy these products from SSP? Sourced online
2.What did you think of the product? Product suitable for the task required
3.What did we get right? Price and efficient delivery
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes – very helpful
Finally, out of 5 what would you rate us? 5
Diana
Mon 4th Jun 2018
I found on the Internet - good website
You were very helpful when I phoned - I have purchased twice and would do so again.
I am very happy with the signs.
5 out of 5
James F.
Mon 4th Jun 2018
We chose SSP as you had what we were looking for at a good price. The product was exactly what we were after. We were completely happy with everything.
Tony
Mon 21st May 2018
1.What made you choose to buy these products from SSP? Looked on the web and you have a big choice.
2.What did you think of the product? Very good.
3.What did we get right? -
4.What could we improve? Excellent
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -
Finally, out of 5 what would you rate us? 5 well done.
Tez B.
Fri 18th May 2018
I purchased some personalised warning signs and am very happy with them. The service was sharp, the value is good and I am very happy with the product.
Jayne F.
Wed 9th May 2018
1.What made you choose to buy these products from SSP? You have always delivered a good product
2.What did you think of the product? Great – meets our business needs
3.What did we get right? Everything – even to the dispatcher calling to check whether we needed lanyards
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? This time round your dispatcher
Finally, out of 5 what would you rate us? 5
Sue
Tue 8th May 2018
1.What made you choose to buy these products from SSP? WE HAVE BOUGHT FROM YOU BEFORE
2.What did you think of the product? VERY GOOD
3.What did we get right? THEY ARE THE CORRECT ITEMS FOR SECURING OUR ENAMEL SIGNS
4.What could we improve? NOTHING
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? NOT REALLY AS IT WAS DONE ON THE INTERNET
Finally, out of 5 what would you rate us? 5
Andy D.
Tue 8th May 2018
1.What made you choose to buy these products from SSP?We have used SSP a few times now and we like the products you sell
2.What did you think of the product?It was perfect for what we need for our Event
3.What did we get right?The order was spot on,the sales team produced the exact sign we wanted in great time.
4.What could we improve?Just some advance notice the order was on its way,we didn’t have anyone available to tip the wagon when it arrived.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?Mike Mc Nee was a great help offering advice on how I could improve my signage and even manage a last minute change requirement
Finally, out of 5 what would you rate us? 4
Julie W.
Thu 26th Apr 2018
Very happy with the service – good advice provided. For the time being the product fixes the issue with the protruding corners on the mezzanine stairs.
Alyson N.
Thu 26th Apr 2018
1.What made you choose to buy these products from SSP? You had just what we needed
2.What did you think of the product? Very good
3.What did we get right? ALL
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 5
Justin H.
Thu 26th Apr 2018
1.What made you choose to buy these products from SSP?
Found you online through a search engine, had a good range.
2.What did you think of the product?
Good, difficult to know what the actual finish would be like before purchasing. The finish was somewhere between a silver and a nickel which was ok for this application. Might be good to have a finish description
3.What did we get right?
Liked the way the relevant head to secure it with
4.What could we improve?
Description of finish
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Afraid not I did it all myself
Finally, out of 5 what would you rate us?
4 but would def shop again. It’s not something that I need often though
Pat C.
Thu 26th Apr 2018
I originally searched on the internet for a supplier of a Visitor signing in book and came across your website. It was very easy to see what you were buying.
We purchased the book and sign in sheets a couple of years ago and need to order replacement sheets from time to time.
Unfortunately the last order I placed the delivery was made to our other office up in Cumbria even though the Invoice clearly stated our delivery address as our
Warrington office. Luckily our IT Manager was visiting the Cumbria office and so was able to bring them back with him.
Overall I am very pleased with the service you offer.
SSP Reply: Thank you so much for your feedback and for returning to us again. I am pleased to hear you are happy with the service. I believe that the mistake with the delivery was down to human error, I offer my sincere apologies for that. I’m glad it was resolved, of course if we had known we would have rectified this for you. Next time you reorder please ask to speak to Gwyn or myself and we will see how we can make it up to you.
John M.
Sat 21st Apr 2018
Service brilliant, goods brilliant rating 20 out of 10 placed order at 4pm it arrived next day. I have used you twice, both times excellent service.
Martin M.
Wed 18th Apr 2018
1.What made you choose to buy these products from SSP? Appeared most suitable from internet search
2.What did you think of the product? First purchase followed by a second one
3.What did we get right? Overall very easy to deal with you
4.What could we improve? Minor gripe that first sign had been packed too early so very slight lines on face caused by cardboard but not sufficient to complain
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Spoke to several, all easy to deal with Mike did all the hard work
Finally, out of 5 what would you rate us? Overall a 4.5 with drop downs for slight slowness on first response to query and sign as above. But would be happy to recommend
Dave K.
Tue 17th Apr 2018
1.What made you choose to buy these products from SSP? Looked ideal for duty on internet search.
2.What did you think of the product? Excellent our for duty
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike
Rae M.
Tue 17th Apr 2018
As a returning customer I chose SSP because of the excellent quality of the products I had previously received as well as the very reasonable price and timeous delivery. Many thanks- 5/5
Tony S.
Tue 17th Apr 2018
1.What made you choose to buy these products from SSP?
SSP came up in Google search, favourable reviews and what I needed was available for delivery in short timeframe.
2.What did you think of the product?
Good quality.
3.What did we get right?
Availability and promptly delivered, reasonable price and good quality.
4.What could we improve?
Range of signs extended to cover more domestic road signs, had to order the sign from Amazon.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 4 since I do not have more experience with SSP to be confident to say 5.
Ian
Wed 11th Apr 2018
Excellent service, we give you 5.
James Nelson
Tue 3rd Apr 2018
What made you choose to buy these products from SSP?
Found you through google search. The descriptions, knowledge base and detailed information to help finding the right type of security screws and tool was really helpful. I’m not sure how I would have found the right thing otherwise.
What did you think of the product?
Seemed like good quality.
What did we get right?
Again the detailed information was super helpful to get the right product. Most sites are really light on details, which is useless for someone like me who has limited knowledge and no-one to ask. Delivery was quick.
What could we improve?
Nothing specific comes to mind.
Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I didn’t deal with a specific person.
Would an SSP App be useful to you?
I don’t think so.
Finally, out of 5 what would you rate us?
5
Alexander McClintock
Tue 3rd Apr 2018
I bought because you had the product in stock at a price I could afford.
The product does its job.
Telephone help was very good.
Information on web site was incomplete (hence the need to phone).
I can’t remember the name of the lady I spoke to, but she knew the products, what could be done and made exceptional arrangements for me without fuss.
I have no need for an SSP app.
4/5
Steve Wrigley
Thu 22nd Mar 2018
You had the right product at the right price! Ordering was easy and delivery very quick.
Rob
Wed 21st Mar 2018
1.What made you choose to buy these products from SSP? - found you on google
2.What did you think of the product? - excellent
3.What did we get right? - pricing and quick delivery
4.What could we improve? - lower shipping prices for smaller quantities
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - I spoke to a guy on phone - Mark maybe?? Excellent service.
Development:
If we were to develop an SSP App for mobile use, would you use this? - not really, website works
fine for me
Finally, out of 5 what would you rate us? - 5+
Thank you again for choosing to buy from SSP. - my pleasure
Rattan Khetani
Wed 21st Mar 2018
5/5
Daniel Jagger
Wed 21st Mar 2018
1.What made you choose to buy these products from SSP? Easy to find on google and pricing was competitive.
2.What did you think of the product? Good quality and easy to install.
3.What did we get right? Fast delivery.
4.What could we improve? You have a video on YouTube that suggests that your products come with a sticking strip to hold items in place, the product I ordered didn’t, you could make that clearer.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, all internet based.
Brian
Wed 21st Mar 2018
1.What made you choose to buy these products from SSP? Security upgrade, great choice of fasteners/fixings.
2.What did you think of the product? Very robust, quality screws.
3.What did we get right? Website easy to navigate, easy to order.
4.What could we improve? Delivery not as described, as wasn’t next day as paid for. Couriers website tracking very poor.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Someone in sales did try chasing courier but encountered difficulties in making contact/on hold for some time; upon trying again was able to to provide revised delivery details.
Development:
If we were to develop an SSP App for mobile use, would you use this? Yes.
Finally, out of 5 what would you rate us? 4.
Bob Smith
Mon 19th Mar 2018
1.What made you choose to buy these products from SSP? It fitted in the fairly confined space available.
2.What did you think of the product? It does the job very well.
3.What did we get right? The item was delivered promptly.
4.What could we improve? From this single transaction – nothing.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All my dealings were online.
Finally, out of 5 what would you rate us? 5
Diane Stirling
Mon 12th Mar 2018
Many thanks for your speedy delivery of the TRV cover that locks for my dad who has Alzheimers. It fits perfectly, everyone is happy (except dad) now that there will be no more unhappiness at him getting to the control to change it and switch it off.
You have been a lifesaver to us!
Dave Beveridge
Wed 7th Mar 2018
10 out of 10 for service. Very impressed.
Jeremy Richardson
Mon 26th Feb 2018
I found your company through an internet search, the product proved to be of good quality at a reasonable price and customer service was excellent.
5 out of 5 no problem.
Matt Lloyd
Mon 26th Feb 2018
I needed some galvanised sign post kits in time for a contractor on site, and delivery was 1-2 working days as promised. Product was complete and good quality. I rang customer services in advance because of a narrow lane access, and the person I spoke to was very helpful, putting a note on the order to ensure the appropriate vehicle was used. Delivery company (Tuffnells) were friendly and efficient. Overall I was impressed by the reliability of the service. 5/5.
Phil Boswell
Fri 23rd Feb 2018
Product:
1.What made you choose to buy these products from SSP? - I found you on the web
2.What did you think of the product? SIgn is very good, post is far t oo big/heavy for the sign
Service:
3.What did we get right? - the service pre-delivery and the sign
4.What could we improve? - the post is innapropriately large/heavy
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? - 4
SSP Direct:
“Thank you for your feedback. We do sell the hydrant signs and posts separately, so you are able to choose the size of post you require, but as the hydrant signs are frequently bought with the 1metre post we decided to sell a kit ready made to make the buying process quicker and easier.”
Simon Jones
Fri 23rd Feb 2018
Product:
1.What made you choose to buy these products from SSP? Car park signage.
2.What did you think of the product? Excellent quality.
Service:
3.What did we get right? Everything arrived on time.
4.What could we improve? Nothing.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? On line order.
Overall rating: 5
Carol
Mon 12th Feb 2018
Product:
1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Good quality
Service:
3.What did we get right? Everything!
4.What could we improve? –
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?All on-line
Finally, out of 5 what would you rate us? 5/5
Michelle Facer
Wed 31st Jan 2018
Hi - SSP's service was great. Easy to order items and very quick delivery.
Gordon Clark
Wed 31st Jan 2018
I am happy with all aspects of my recent buying experience with you and will be happy to do business again.
Jim Gilmore
Tue 30th Jan 2018
Product:
1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Ideal for what I was looking for
Service:
3.What did we get right? Cost and availability
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Made my purchase online
Finally, out of 5 what would you rate us?
5
Stephanie Cheetham
Tue 30th Jan 2018
Product:
1.What made you choose to buy these products from SSP? Bought products previously and have always been satisfied with them.
2.What did you think of the product? Great.
Service:
3.What did we get right? Service was good, unable to purchase online due to website issues so ordered over the phone which was great.
4.What could we improve? ETA for delivery of products on ordering.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone has been great (a woman took my order on the phone and was very helpful)
Finally, out of 5 what would you rate us? 5
Paul Freeland
Tue 30th Jan 2018
Good product, well packaged... It hard to source security fixing in my experience.
A good feature is the sizing page to give one the size/depth of the fixings.
Tracey Kennedy
Tue 23rd Jan 2018
Feedback on Product:
Q1. – After looking around for a good quality sign in book that met all requirements, SSP was the best product.
Q2. – Good quality, looks very professional on reception – meets all data protection requirements.
Feedback on Service:
Q3. - Delivery and easy of ordering
Rate – 4 out of 5 for product and service.
Brian
Mon 22nd Jan 2018
Product:
1.What made you choose to buy these products from SSP? wide choice of sizes
2.What did you think of the product? fit for purpose
Service:
3.What did we get right? fast service
4.What could we improve? n/a
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? n/a
Alison Guppy
Mon 22nd Jan 2018
Product:
1.What made you choose to buy these products from SSP? snake eye bits
2.What did you think of the product? just right
Service:
3.What did we get right? fast service and gave the dimensions of the bit
4.What could we improve? ?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? did everything online
Finally, out of 5 what would you rate us? 5
Gillian Clark
Tue 9th Jan 2018
Product:
1.What made you choose to buy these products from SSP? - No one else was offering them
2.What did you think of the product? - great My Mum now can't freeze herself
Service:
3.What did we get right?- Quick delivery and product as described
4.What could we improve?- no idea
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting - Had no personal contact
Colin Low
Mon 8th Jan 2018
Product:
1. What made you choose to buy these products from SSP? chosen by engineer that had moved here from another site, and had used your company in the past.
2. What did you think of the product? good quality
Service:
3 .What did we get right? Helped with setting up account for this site so no need for proforma invoice
4. What could we improve? Website could be clearer.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes for his customer service.
Finally, out of 5 what would you rate us? Mark out of 5 is 4++ as nothing is ever perfect in this world, and there is always room to improve.
Anne Deeney
Mon 8th Jan 2018
Product:
1.What made you choose to buy these products from SSP? We chose SSP i had previously ordered through Amazon and was let down. SSP are also local.
2.What did you think of the product? The product was as we expected
Service:
3.What did we get right? The product was fit for purpose and as described and the delivery was very efficient
4.What could we improve? Nothing in relation to this order
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The man who took my call on the 4th January, he gave his name but i can’t remember it.
Finally, out of 5 what would you rate us? 5 out of 5
Kourosh Amiri-Garrousi
Mon 8th Jan 2018
Product:
1.What made you choose to buy these products from SSP? To mark my drive-way and gate posts.
2.What did you think of the product? Excellent.
Service:
3.What did we get right? Product quality and delivery time.
4.What could we improve? N/A
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.
Finally, out of 5 what would you rate us? 5.
Chris Roth
Mon 8th Jan 2018
Product:
1.What made you choose to buy these products from SSP? Very good products and delivery time
2.What did you think of the product? Very good quality
Service:
3.What did we get right? Service and delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? have only dealt online
Finally, out of 5 what would you rate us? 5
John Howarth
Mon 18th Dec 2017
The sign was exactly what I wanted and was good quality. Would recommend to anybody who is looking for this type of product. Would rate the company 5 out of 5 very satisfied.
Bianca Dell
Mon 18th Dec 2017
Product:
1.What made you choose to buy these products from SSP? – We knew what we were looking for and found it straight away on your website.
2.What did you think of the product? – It is exactly what we are looking for.
Service:
3.What did we get right? – Everything. It is exactly as we requested
4.What could we improve? – Nothing. Excellent service. Fast delivery.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Mike McNee dealt with our order. He was very prompt
Finally, out of 5 what would you rate us? - 5
Julie Wills
Fri 8th Dec 2017
I could only find what I wanted on your site.
The product worked well.
Quick delivery
Have an all in price.
4 stars
Geoff Goldberg
Fri 8th Dec 2017
Product:
1.What made you choose to buy these products from SSP? 1. I researched the internet for a company that could provide public display signs required for our estate and your company provided exactly to our requirement.
2.What did you think of the product? 2. Your product was first-class. Clear, concise and of excellent quality.
Service:
3.What did we get right? 3.The signs you supplied where exactly to our requirement. Everything was correct with the design.
4.What could we improve? 4. Other than an ignored response to a second enquiry when this was brought to your attention your response was excellent instilling me with confidence and worth as a customer.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? 5. Lindsey O’Malley, Mike McNee and yourself.
Finally, out of 5 what would you rate us? Top marks 5 out of 5
Lesley
Fri 8th Dec 2017
Product:
1.What made you choose to buy these products from SSP? What we needed for the job
2.What did you think of the product? Good quality
Service:
3.What did we get right? – ordering & first class delivery
4.What could we improve? Nothing from our experience using your company
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All dealings done through website
Finally, out of 5 what would you rate us? 5/5
Jo Glenn
Tue 28th Nov 2017
everything was brilliant
Sue S
Tue 28th Nov 2017
5 out of 5 again! Many thanks for a brilliant product.
Jane Mercer
Mon 20th Nov 2017
We chose your company because we used you last year and were very happy with the product and the service. Gwyn was extremely helpful in catering to our requirements, and a pleasure to talk to.
Matt Preston
Fri 27th Oct 2017
Product:
1.What made you choose to buy these products from SSP? You were the only one I could find on the internet doing this product!
2.What did you think of the product? I like it - clear printing and looks robust. Haven’t used it properly yet, but feels the same quality as other safety signs I have ordered in for work
Service:
3.What did we get right? Yes
4.What could we improve? I had to go to another provider to het a hi vis vest. Why don tyou do a mathcing (UAV) one?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes - me. I am a top customer! :-) OK - so it's not all about me. I must say this arrived first out of all the other stuff I ordered from other suppliers on the same day (including from Amazon). Well done!.
Finally, out of 5 what would you rate us? 5
Anne Cummins
Fri 27th Oct 2017
Found web site online , thought service was excellent
Kathy
Fri 27th Oct 2017
Product:
1. What made you choose to buy these products from SSP? We chose to buy these products from SSP as the price was favourable.
2. What did you think of the product? The products are very good quality and we will use SSP again.
Service:
3. What did we get right? You got the products, prices and delivery right.
4. What could we improve? As this is our first time dealing with you we cannot comment on how you could improve but if we think of anything we will add comments at a later date.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Did not deal with anybody personally as all done online.
Alison Willson
Fri 20th Oct 2017
1. What made you choose to buy these products from SSP? A field sales team member forwarded the link to me
2. What did you think of the service? Excellent – arrived faster than expected so I was able to send out to our field sales team quicker, which means that our live products will be secured onto their security brackets faster
3. What did you think of the product? Excellent
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Security for our live products in stores
5. Out of 5 (with 5 being great) how would you rate us? 5
Gbemi Agbaje
Fri 20th Oct 2017
1. What made you choose to buy these products from SSP?....... Just random internet search through google
2. What did you think of the service?.........was very good, although the delivery was not until Monday, they originally advised Friday, I guess that's not you.
3. What did you think of the product?....... It was good
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)....... we intend to put on a private communal area to stop fly tipping.
5. Out of 5 (with 5 being great) how would you rate us?.......4
Ian Symington
Fri 20th Oct 2017
1. What made you choose to buy these products from SSP? Cheapest price online
2. What did you think of the service? Great (did exactly what was on the tin).
3. What did you think of the product? Fine and fitted the purpose
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Fixing a Blank plate in a secure mental unit in a hospital.
5. Out of 5 (with 5 being great) how would you rate us? 5
Paula Armenis
Fri 20th Oct 2017
1. What made you choose to buy these products from SSP? Right product, right price
2. What did you think of the service? Excellent – very prompt and excellent customer service
3. What did you think of the product? Excellent
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We run a respite service for adults with a learning difficulty and wanted to signpost the facilities
5. Out of 5 (with 5 being great) how would you rate us? 5
Phil Turner
Tue 3rd Oct 2017
1. What made you choose to buy these products from SSP? Saw your site on internet.
2. What did you think of the service? Very good service
3. What did you think of the product? Very good product
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Use product on drill to secure clips to street furniture to install traffic monitoring equipment.
5. Out of 5 (with 5 being great) how would you rate us? 5
Howard White
Fri 29th Sep 2017
Many thanks for your clear client retention and service integrity.
You very seldom see this level of diligence and care towards after sales customer service, very refreshing to see.
I will certainly not hesitate to use you for all our signage / safety needs in the future and will recommend your company whenever the opportunity arises.
Les Gourlay
Fri 29th Sep 2017
I am a shop manager in the building trade, I wanted to highlight directions to my depot
by mounting a 'road sign' at the end of the road directing people to us.
I used your products to mount the sign I made on the existing road sign poles.
Looks like it is an 'official sign' mounted properly with your product.
All good, would use again.
Tim Parry
Tue 26th Sep 2017
Just after I left work on Friday afternoon the two cages and fixings kit arrived.
Thanks for looking into the problems for me.
They look great and quite strong.
We need these cages as we have a couple of webcams watching a remote LED screen. The cams will be a little bit exposed to theft or damage, so I’m hoping that the security screws keep everything where they are supposed to be!
Will definitely use you guys again when we ned these sort of things,
Thanks & Regards
Tim
Sylvia Perkins
Fri 22nd Sep 2017
1. What made you choose to buy these products from SSP? I was what we wanted at the right price
2. What did you think of the service? Very good
3. What did you think of the product? Very good
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) parking area
5. Out of 5 (with 5 being great) how would you rate us?5
Robert Jackson
Sat 16th Sep 2017
1. What made you choose to buy these products from SSP? I searched for security screws and SSP had just the item that I was looking for at the right price and quantity required, without having to buy a box of 100.
2. What did you think of the service? The service was good, maybe the packaging was a little over the top, (10 screws & 1 bit in a jiffy bag then the jiffy in a large plastic bag). That said it arrived safe and sound.
3. What did you think of the product? I won’t be using the screws until next week but they look to be good for the job in mind.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To secure the front of a fire alarm panel in a school (the original screws were lost I think they ended up in a skip)
5. Out of 5 (with 5 being great) how would you rate us? 5
Mark Attree
Sat 16th Sep 2017
1. What made you choose to buy these products from SSP? came up high of the list in a google search. Your website was easy to use and price was reasonable and delivery charge was not stupid.
2. What did you think of the service? Fast and efficient service.
3. What did you think of the product? looks tough, bigger than I had understood but will still do the job.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) to prevent my mother who has dementia from turning the thermostat to full blast.
5. Out of 5 (with 5 being great) how would you rate us? = 5
Marc Fuller
Fri 15th Sep 2017
1. What made you choose to buy these products from SSP?
Your one of the only suppliers I could find that offer lower quantities of security nuts/bolts. Purchased from you before with no issues.
2. What did you think of the service?
Very good, and products arrived quickly.
3. What did you think of the product?
Very good, I have used them before and been great. Would be good to see a stainless version however.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
Securing an expensive roof rack to a vehicle.
5. Out of 5 (with 5 being great) how would you rate us?
5 – Great services, good prices.
Nathan Walton
Fri 15th Sep 2017
1. What made you choose to buy these products from SSP?
Cost and option to personalise/design.
2. What did you think of the service?
Good although the wrong product was originally sent and the required product was not printed to the returned amended artwork specification. None-the-less, you kindly allowed me to keep the wrong product for free without returning and the required product still suits its purpose.
3. What did you think of the product?
Good, lightweight and sturdy.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
When working on our nature reserves, we often undertake work where the general public may be affected. These signs are easy to transport and erect on footpaths so as to warn visitors of work in progress. To avoid the signs being blown down by wind, we fix a length of rope between the legs and when open, place a rock or heavy weight over it.
5. Out of 5 (with 5 being great) how would you rate us?
4
Catherine Emerson
Fri 8th Sep 2017
1. What made you choose to buy these products from SSP? - Google search and found what we needed
2. What did you think of the service? - excellent
3. What did you think of the product? - Excellent just what we ordered and needed
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - Keeping our staff safe on site and letting the public know we are working in the area
5. Out of 5 (with 5 being great) how would you rate us? - 5
Karen Moore
Thu 7th Sep 2017
1. What made you choose to buy these products from SSP? Sign exactly as required, plus well priced
2. What did you think of the service? Excellent service. Prompt dispatch plus courteous handling of delivery instructions by Cal
3. What did you think of the product? Excellent quality, well priced
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Identifying a visitor parking spot (to assist with resolving a residential dispute)
5. Out of 5 (with 5 being great) how would you rate us? 5
Robert Whitehead
Thu 7th Sep 2017
1. What made you choose to buy these products from SSP? We have bought previously
2. What did you think of the service? Excellent
3. What did you think of the product? Good
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Visitors book!
5. Out of 5 (with 5 being great) how would you rate us? 5.
Sean Blowers
Thu 7th Sep 2017
Excellent, prompt service and helpful advice.
Evan Arthur
Fri 1st Sep 2017
1. What made you choose to buy these products from SSP? We specify your products for use in our manufactured products and have done for a while now
2. What did you think of the service? Excellent – next day delivery as promised
3. What did you think of the product? Excellent – exactly fit for purpose
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Security fastenings to secure the half-shells of the protective plastic case of a Network Testing Device (a heavily modified mobile phone)
5. Out of 5 (with 5 being great) how would you rate us? 5
Nick Forster
Fri 1st Sep 2017
. What made you choose to buy these products from SSP?
Internet search. Contacted SSP with a query about product which was dealt with professionally and even went off to measure the item.
2. What did you think of the service?
The service was great with updates on delivery
3. What did you think of the product?
The product is good quality and well made
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
We have installed the thermostat lockable cover in a holiday cottage which we let
5. Out of 5 (with 5 being great) how would you rate us?
A big 5.
The only comment I would make is that postage is very expensive when compared to other internet companies, eBay and Amazon.
David Edwards
Fri 1st Sep 2017
1. What made you choose to buy these products from SSP? The variety, getting all the signs in one place
2. What did you think of the service? Rapid as always
3. What did you think of the product? Superior quality, not like cheaper alternatives we have had in the past
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Product was used to signpost a new events carpark on our site
5. Out of 5 (with 5 being great) how would you rate us? 5 star rating
Sebastian Hansel
Fri 1st Sep 2017
1. What made you choose to buy these products from SSP? Internet
2. What did you think of the service? Good
3. What did you think of the product? Qualities from 1 not good to 10 excellent 7 if you stand closer to the sings you can see pixel errors on the logo.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) we needed Management parking.
5. Out of 5 (with 5 being great) how would you rate us? 4
Huw Morgan
Thu 24th Aug 2017
1. What made you choose to buy these products from SSP? - Found on the internet at a reasonabe price
2. What did you think of the service? - Second to none
3. What did you think of the product? - Great quality
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - Psychiatric consultaion room
5. Out of 5 (with 5 being great) how would you rate us? - 5 - Great!
Bill Morgan
Thu 24th Aug 2017
1. What made you choose to buy these products from SSP? 1 - High on internet search and it was the product I was looking
2. What did you think of the service? 2 - Good
3. What did you think of the product? 3 - Good
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) 4 - I am a Drone Photographer and need to sign the area I am operating within
5. Out of 5 (with 5 being great) how would you rate us? 5 - 5
Steve Brown
Thu 24th Aug 2017
1. What made you choose to buy these products from SSP? Previous customer
2. What did you think of the service? Excellent – Incredibly fast order turnaround
3. What did you think of the product? Excellent
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Informing staff members and external contractors about new GHS/CLP symbols
5. Out of 5 (with 5 being great) how would you rate us? 5
Alan Cross
Thu 24th Aug 2017
1. What made you choose to buy these products from SSP? Price
2. What did you think of the service? Fine
3. What did you think of the product? Good for what I need
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) It’s a "beware of Drones filming" sign so its to warn people about drones filming!
5. Out of 5 (with 5 being great) how would you rate us? 4.5 - or 5 if you hadn’t sent me this survey :)
Jane Clitheroe
Mon 21st Aug 2017
1. What made you choose to buy these products from SSP? I bought these from SSP because they looked like quality products. The service was excellent and the snake eye bit does the job.
2. What did you think of the service?The service was excellent and the snake eye bit does the job.
3. What did you think of the product? I bought these from SSP because they looked like quality products
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) I needed to undo snake eye screws that are on all my communal tap protection casings so that the plumber could fix the tap.
5. Out of 5 (with 5 being great) how would you rate us? I would rate you 5/5 for service and quality.
Neil Gant
Mon 21st Aug 2017
1. What made you choose to buy these products from SSP? 1. Cost/Availability with the promise of next day delivery.
2. What did you think of the service? 2. Very good customer service from Hayley.
3. What did you think of the product? 3. Product as described but would have preferred the option of having the signs made on a thicker base as fixing to fencing panels
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) 4...Needed the signs for warnings and to meet safety compliance.
5. Out of 5 (with 5 being great) how would you rate us? 5. 4 of 5 would have been 5 but unfortunately the holes as requested were not drilled in the signs .Not a big issue as easy to drill .
But will be back again when signage is required.
PS please provide a copy of your new catalogue.
Jeremy Priest
Mon 21st Aug 2017
Happy with the permit book, arrived very quickly, very helpful staff over the phone.
Stephanie Arnold
Mon 7th Aug 2017
1. What made you choose to buy these products from SSP? – Best Price Seen!
2. What did you think of the service? – Great!
3. What did you think of the product? – Perfect quality!
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – Above our landscape compound entrance.
5. Out of 5 (with 5 being great) how would you rate us? 4
Robin Knott
Sun 6th Aug 2017
1. What made you choose to buy these products from SSP?
I wanted some “security fasteners” for a project. So I googled the term. Your website was one of several that came up. I was not familiar with these items, it provided information about the various products and was easy to use. It gave the costs clearly.
2. What did you think of the service?
Excellent
3. What did you think of the product?
Not used it yet. Will be doing so in next 2 weeks.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
I bought the screws & bolts on behalf of Derby Mountain Rescue Team. I am building a security locker in the rear of one of our Land Rovers to hold the “Controlled drugs” we carry. I need fastenings that cannot be removed from the outside, or at least very difficult to do so.
5. Out of 5 (with 5 being great) how would you rate us?
4.9 (well no one is “Perfect”)
James Oxford
Fri 4th Aug 2017
1. What made you choose to buy these products from SSP? i googled road signs and it brought several companies up
2. What did you think of the service? service was fast
3. What did you think of the product? item wasn't great, red was smudged
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) brought the sign for my autistic four year old who is obsessed with road signs especially give way signs and no through road!
5. Out of 5 (with 5 being great) how would you rate us? 3 out of 5 because I didn't think it was worth the money and thought would be slightly more rigid
Mitch Hutchens
Fri 30th Jun 2017
1. What made you choose to buy these products from SSP? – you had the exact product I needed after much internet searching
2. What did you think of the service? – Very good very efficient
3. What did you think of the product? – Very Good exactly as described
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – We had a timber storage facility built for us, but the openings between each compartment were only 6ft 2”high and we have members of staff that exceed that height. This was to remind them of the reduced height and prevent any head injury.
5. Out of 5 (with 5 being great) how would you rate us? – five out of five
Mike Simmonds
Fri 16th Jun 2017
1. What made you choose to buy these products from SSP?
Could not find what I needed anywhere else and seemed good price
2. What did you think of the service?
Very good / efficient / fast delivery / well packaged
3. What did you think of the product?
As expected / hoped - highways quality signage / robust
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
Marking sign post uprights and height barrier uprights at the entrances to car parks
5. Out of 5 (with 5 being great) how would you rate us?
5
Michael Jay
Fri 9th Jun 2017
1. What made you choose to buy these products from SSP? Product seemed to fit my requirements and at a fair price.
2. What did you think of the service? Excellent.
3. What did you think of the product? Haven't fitted yet due to weather but in test seems to be perfect.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Will be used to secure a sign that has suffered vandalism and previous removal.
5. Out of 5 (with 5 being great) how would you rate us? 4.5
John Young
Thu 1st Jun 2017
1. What made you choose to buy these products from SSP? I was looking for some gas struts on the internet ,got on to your site, made the strut to my spec! checked the price which was reasonable and ordered.
2. What did you think of the service? The service was 100% all good.
3. What did you think of the product? The struts came well packaged, I fitted them and they are perfect!
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) The struts are fitted to my boats engine cover.
5. Out of 5 (with 5 being great) how would you rate us? 5 out of 5.
Margaret Heaton
Fri 26th May 2017
1. What made you choose to buy these products from SSP? 1. It was just what we wanted
2. What did you think of the service? prompt and well packed
3. What did you think of the product? see 1
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) My sons burglar bell box had been knocked off the wall by intruders - we wanted to prevent this
5. Out of 5 (with 5 being great) how would you rate us? 4.5 - the whole package including postage was a bit pricey but it was what we wanted
Iain McNeill
Fri 19th May 2017
1. What made you choose to buy these products from SSP? google
2. What did you think of the service? ok i would rather not be asked to sign for such a small item
3. What did you think of the product? good
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) the security screw inside a keysafe to allow change of code
5. Out of 5 (with 5 being great) how would you rate us? 4
Kevin Angrave
Fri 19th May 2017
What made you choose to buy these products from SSP?
Internet search, your site was more informative than the others and I could navigate around it much easier. Within a few clicks I had found what I was looking for.
What did you think of the service?
Fantastic, I had to buy 300 screws and I was unsure if they would do the job I require. I phoned up and asked for a sample screw, I received it the next day. Great service!
What did you think of the product?
Good quality, to be honest it is far superior to the screw we used on the old batteries.
If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
See above picture
Out of 5 (with 5 being great) how would you rate us?
10
Rosie Eisenstadt
Fri 12th May 2017
1. What made you choose to buy these products from SSP?
Found online after a Google search. Looked to be able to do bespoke signs with a quick turnaround for a reasonable price.
2. What did you think of the service?
Excellent help over the phone and turnaround time.
3. What did you think of the product?
Very good and as described.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
Markus Cain
Thu 11th May 2017
1. What made you choose to buy these products from SSP? We found that the parts were of good value for money and were exactly what we required for our proto build and available to us immediately.
2. What did you think of the service? Fast and reliable
3. What did you think of the product? Excellent quality and exactly as described
4. Out of 5 (with 5 being great) how would you rate us? 5
Graham Emmerson
Mon 8th May 2017
1. What made you choose to buy these products from SSP? Googled product needed and price was good
2. What did you think of the service? I set up an account but then the next day I couldn't remember the password. It wouldn't allow me to change so so I had to set up a new account with a different email address as per the advice I received when I called up. This was a little inconvienent.
3. What did you think of the product? Not used yet
4. Out of 5 (with 5 being great) how would you rate us? 4
Michael Buxton
Fri 5th May 2017
1. What made you choose to buy these products from SSP? I chose to order from your site over others because it was laid out in a manner that indicated that you actually knew your products rather than trying to sell cheaply manufactured substitute goods.
2. What did you think of the service?
The service was good on my initial order and appears to be good on subsequent orders (although i am awaiting for part of my last order which should arrive today if your delivery times are accurate )
3. What did you think of the product?
Products were of good substance and better than i thought they would be.
4. Out of 5 (with 5 being great) how would you rate us?
I will give 5 if my signs arrive Today !
Steve Martin
Mon 24th Apr 2017
1. What made you choose to buy these products from SSP? Good selection of items that we required from one source
2. What did you think of the service? Service was good and efficient
3. What did you think of the product? So far so good
4. Out of 5 (with 5 being great) how would you rate us? 4/5
Pat Collings
Fri 21st Apr 2017
I have been very happy with the service I have received from SSP.
The product is exactly what we required, it arrived on time and is of good quality.
Ian Morton
Ian Morton
Fri 21st Apr 2017
1. What made you choose to buy these products from SSP? We have purchased signs from SSP in the past and found your service and products to be of the highest standard.
2. Out of 5 (with 5 being great) how would you rate us? 5
Martyn Francis
Fri 7th Apr 2017
1.What did you think of the service?
Happy with price and time scale of delivery
2.What did you think of the product?
Products look good and professional grade
All round very pleased
Paul Beard
Tue 4th Apr 2017
1. What made you choose to buy these products from SSP? After a previously burgled shed where the hinges were unscrewed and the door just lifted off, I wanted to fit security screws to my new shed and the torx pin screws seemed to be the best.
2. What did you think of the service? They are, of course only a deterrent, so the padlocks are also on the door but I’m very pleased with them
3. What did you think of the product?
4. Out of 5 (with 5 being great) how would you rate us? Very good rapid service from SSP - the order arrived next day. Recommended.
Jason Carter
Fri 31st Mar 2017
The products were chosen by our HR/H&S department, based on what our First Aid supplier use in their course.
Service – website very easy to use and, for us, the most important VAT invoice emailed through exceptionally quickly.
I can not comment on the product, however we did have a black version from St Johns Supplies that was more than suitable – so it’s the same.
Definitely 5/5 from me – thank you.
And very fast delivery!
Sarah Grand
Wed 29th Mar 2017
1. What made you choose to buy these products from SSP? – Our H&S manager choose your product for its suitability for the task required
2. What did you think of the service? – It was very quick, just what we needed and thankfully sensibly packaged.
3. What did you think of the product? - It is being fitted in our new retail centre so I haven’t seen it.
4. Out of 5 (with 5 being great) how would you rate us? – 5, no problems with delivery and no complaints from the staff.
Toni Jones
Fri 24th Mar 2017
What made you choose to buy these products from SSP?
The design and look.
What did you think of the service?
Excellent customer service and fast delivery.
What did you think of the product?
Looks terrific, not fitted to the wall yet.
Out of 5 (with 5 being great) how would you rate us?
5 stars.
Gary Hiscock
Fri 24th Mar 2017
Service good, will use you in the future.
Jon Berry
Fri 17th Mar 2017
What made you choose to buy these products from SSP?
Google search
What did you think of the service?
5*
What did you think of the product?
5*
Out of 5 (with 5 being great) how would you rate us?
5
Nick Wright
Fri 17th Mar 2017
What made you choose to buy these products from SSP?
I ordered from yourselves because it came up on a google search for the product.
What did you think of the service?
Very good service, easy website to use, I will without doubt order again.
What did you think of the product?
Unfortunately I ordered the switch to go direct to our southern dept so I personally haven’t
had my hands on it but I’m sure it’d be fine
Peter Nicholls
Fri 17th Mar 2017
What made you choose to buy these products from SSP?
They were the required length I wish I found these earlier
What did you think of the service?
excellent
What did you think of the product?
very good did everything it was meant to
Out of 5 (with 5 being great) how would you rate us?
5
Richard Dopita
Sat 11th Mar 2017
1.What made you choose to buy these products from SSP?
Wanted small quantities for a wildlife info board.
2.What did you think of the service?
Very good!
3.What did you think of the product?
Seems to be OK and what I wanted. (Bought the tool to fit the screws elsewhere because it was cheaper)
4. Out of 5 (with 5 being great) how would you rate us?
4.5
Lorraine Smith
Fri 3rd Mar 2017
1. What made you choose to buy these products from SSP? I couldn’t find what I wanted with anyone else
2. What did you think of the service? Simple, prompt
3. What did you think of the product? Exactly what I expected
4. Out of 5 (with 5 being great) how would you rate us? 5
David Bray
Fri 3rd Mar 2017
Why SSP? Good value compared to similar websites.
Service? Very good service.
Product? The product was as described.
Rating? 5- Would recommend to friends.
Richard Coleman
Fri 3rd Mar 2017
Happy to give you guys 5 out of 5.
You had the product I wanted at a competitive price and your service was excellent.
Very happy to purchase from you again.
Julian Deshmukh
Fri 3rd Mar 2017
1. What made you choose to buy these products from SSP? Ordered from before – very good, quick service, no hassle in getting what I needed
2. What did you think of the service? - Very good
3. What did you think of the product? – Excellent – easy to get the bespoke permits designed and ordered to suit our needs
4. Out of 5 (with 5 being great) how would you rate us? – 4.5
David Greener
Wed 22nd Feb 2017
Sorry for the delay in replying, I have been out of the office.
Products were in stock and reasonably priced, easy to use website, will use again
Karen Hendry
Tue 21st Feb 2017
1. What made you choose to buy these products from SSP? Good value, website easy to use.
2. What did you think of the service? Excellent, prompt order/despatch confirmation.
3. What did you think of the product? Exactly as described.
4. Out of 5 (with 5 being great) how would you rate us? 5
Peter O'Donnell
Fri 17th Feb 2017
1. What made you choose to buy these products from SSP? We have used your services before and generally know that you hold good stocks of screws
2. What did you think of the service? Excellent
3. What did you think of the product? Very good
4. Out of 5 (with 5 being great) how would you rate us? 4.5 (nobody is perfect.)
Janet Dudman
Wed 15th Feb 2017
1. What made you choose to buy these products from SSP? Googled security hex keys and your site was the most comprehensive.
2. What did you think of the service? Good
3. What did you think of the product? Perfect for our use.
4. Out of 5 (with 5 being great) how would you rate us? 5
Lee Tracy
Tue 14th Feb 2017
I was very pleased with it, seems very good quality and should save me money as others always adjusting thermostat that it will cover. I haven't fitted it yet though.
The service was good and it arrived with me in about 4 from when I ordered.
Only issue is it was quite expensive. Y the time it got to me with the postage and packing but that is a problem ordering one item I guess.
I am very pleased with everything so 5 out of 5.
Tony Fleming
Tue 14th Feb 2017
The reason I used SSP for these products was that they were the best product at the right price for us
The Service was really good
The Product is Excellent
5
Thanks
Stewart Usher
Tue 14th Feb 2017
Love the product we re-ordered
Service was superb
Rated 5
Cheers Stew
Kerrie Thacker
Tue 14th Feb 2017
1. What made you choose to buy these products from SSP? Used from previous experience exactly what we required and described
2. What did you think of the service? Quick and easy to use and correspondence is always sent to advise of delivery
3. What did you think of the product? Exactly what we require for visitor passes
4. Out of 5 (with 5 being great) how would you rate us? 5
Lorna Wilson
Tue 14th Feb 2017
Service? Engineer recommendation
Product? Excellent
Product? Excellent
Rating? 5
Mike Pinsent
Sat 28th Jan 2017
1. What did you think of the product? The maglocks and the mounting Z kits arrived safely and in good time
The quality looks good, though I have not powered them up yet, but I expect they will be fine.Price was very competitive
The Z mounting kits did not fit the maglock. This is not a major issue as I was able to find ways around this. I guess these were for the smaller version. I would have bought them anyway even if the web site mentioned that they would need modification to fit.
2. Out of 5 (with 5 being great) how would you rate us? Overall v good and I would be confident in using you in the future
Kaye Hunter
Fri 27th Jan 2017
1. What made you choose to buy these products from SSP? Repeat Order
2. What did you think of the service? Good
3. What did you think of the product? Good
4. Out of 5 (with 5 being great) how would you rate us? 4
Steve Whytock
Fri 27th Jan 2017
1. What made you choose to buy these products from SSP? Closest product to that required on site
2. What did you think of the service? Very good
3. What did you think of the product? Very good
4. Out of 5 (with 5 being great) how would you rate us? 4.5
Nick Pudsey
Sun 22nd Jan 2017
1. What made you choose to buy these products from SSP? Value for money
2. What did you think of the service? Very good
3. What did you think of the product? Good Value for money
4. Out of 5 (with 5 being great) how would you rate us? 5
Just to give you a little more info. Our next door but one neighbour has a sign writing business. I asked them for a quote for the same product. Yours was £25 inc delivery , theirs was £108.
In their defence, I didn’t see the product to see if there was a substantial difference in quality, but your product does exactly what I want for a fraction of the cost.
Julie Gray
Sat 21st Jan 2017
Thank you for the excellent service provided by SSP. We would certainly use your company again.
Janet Moreland
Fri 20th Jan 2017
1. What made you choose to buy these products from SSP? GOOGLE SEARCH. LOW PRICE AND ABILITY TO HAVE OUR OWN MESSAGE.
2. What did you think of the service? GOOD
3. What did you think of the product? GOOD BUT A LITTLE LIGHTWEIGHT FOR OUTDOOR USE.
4. Out of 5 (with 5 being great) how would you rate us? 4
Alex Cooke
Fri 20th Jan 2017
1. What made you choose to buy these products from SSP? price
2. What did you think of the service? great
3. What did you think of the product? great
4. Out of 5 (with 5 being great) how would you rate us? 5
Judith Kirk
Fri 20th Jan 2017
1. What made you choose to buy these products from SSP?
Search on Google for simple to use passes, your product fitted our current needs
2. What did you think of the service?
Apart from the initial hiccup with the loss of our order, the service from that point was very good with swift turnaround of sample templates and changes requested.
3. What did you think of the product?
The product has greatly simplified and speeded up our signing process, however on hindsight it would have been helpful to request ‘date in’ and ‘date out’ columns on the pass book as we often have contractors on site for extended period during school holiday. This means that having to issue new passes daily we will go through supplies of passes quicker that previously.
We have also discovered that the holes punched in the sheets including the backing sheet do not line up with normal ringer binders so we need to re-punch to file the backing sheets for record keeping requirements as the folder is not deep enough to store more than a small amount of used backing record sheets
4. Out of 5 (with 5 being great) how would you rate us?
4.5
Jo Childs
Fri 6th Jan 2017
1. What made you choose to buy these products from SSP? Search engine on internet
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Out of 5 (with 5 being great) how would you rate us? 5
Paul Ladd
Fri 6th Jan 2017
1. What made you choose to buy these products from SSP?
Difficult items to find on the net, yours came in near the top. Web presentation and price were the key factors,
2. What did you think of the service?
So far so good i have had to return an item and am waiting a refund, if that goes to plan then great service as the replacement was delivered the next day just before Christmas.
3. What did you think of the product?
Exactly what I ordered well made
4. Out of 5 (with 5 being great) how would you rate us?
4 to 5 waiting for refund. 5 if I have received it
Tom Lawrie
Fri 6th Jan 2017
I bought from SSP as you were able to supply the exact product I required and it has done the job. The price was good but I do find that for a small item your P&P is very expensive compared with other suppliers on the internet.
Andrew Hirst
Mon 5th Dec 2016
I choose to buy the “ Caution men at work” floor signs from you, because they were competitively priced and your web site showed clearly the quality of the product.
The signs were delivered the next day and the product met expectations.
4.5 out of 5 (never give 100%)
Based on my experience of buying this particular product. Good enough that I have just ordered some more.
Rob Harrison
Mon 28th Nov 2016
1. What made you choose to buy these products from SSP?
One of the only places we could find the product we needed.
2. What did you think of the service?
Excellent, really good. We needed a sign at very short notice. Gwyn checked that this was possible and it arrived exactly as requested.
3. What did you think of the product?
My view was the product was of a very high quality for the price.
4. Out of 5 (with 5 being great) how would you rate us?
It would be a 5 from me. Great quality product, sent for next day and great service from Gwyn. Well done.
Paul Richards
Fri 25th Nov 2016
1. What made you choose to buy these products from SSP? Internet search
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Out of 5 (with 5 being great) how would you rate us? If 5 is great then 6! – Excellent. Speedy turnaround of draft wording and delivery. Only comment would be that a specified time (window) for delivery would be an added advantage.
Kevin Herring
Thu 17th Nov 2016
My Dad suffers with dementia and lives alone. He has developed a habit of turning his thermostat down because "the radiators are hot!!".
So to stop this from happening I wanted a cover to go over his thermostat. I did a search and your company products came up.
I think the service and product are great. I received messages informing me of my order status - always well received.
If I have one issue it's that the cover doesn't really suit the thermostat depth wise. In terms of height / width it is fine. You appear to supply spacers but not one for the cover I purchased. There isn't much in it to be honest- the internal depth needs to be another 5 or 10mm deep.So I am going to have to make a spacer of some sort.
Other than that I have been very impressed with your product range, and your level of service
Jane Clayton
Wed 16th Nov 2016
1. What made you choose to buy these products from SSP? - Purchased goods before
2. What did you think of the service? - Very good service
3. What did you think of the product? - Products very good
4. Out of 5 (with 5 being great) how would you rate us? - 5
Tim Hughes
Sun 13th Nov 2016
1. What made you choose to buy these products from SSP? - searched for a SUA sign and you was the only company I could find with pre-made signs
2. What did you think of the service? - easy – great – convenient
3. What did you think of the product? - great
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? - all good !
Jane Clayton
Fri 11th Nov 2016
1. What made you choose to buy these products from SSP? - Purchased goods before
2. What did you think of the service? - Very good service
3. What did you think of the product? - Products very good
4. Out of 5 (with 5 being great) how would you rate us? - 5
Mark Vingoe
Thu 10th Nov 2016
1. What made you choose to buy these products from SSP? Internet search
2. What did you think of the service? Excellent
3. What did you think of the product? Seems good, not installed yet
4. Out of 5 (with 5 being great) how would you rate us? 5
Dan Miller
Mon 7th Nov 2016
1. What made you choose to buy these products from SSP? Recommended by colleague who used SSP previously. Very clear detailed technical information on website of the product I purchased.
2. What did you think of the service? Excellent
3. What did you think of the product? Good
4. Out of 5 (with 5 being great) how would you rate us? 5
Catherine Beaumont
Fri 4th Nov 2016
1. What made you choose to buy these products from SSP? Requested by our engineers.
2. What did you think of the service? Excellent.
3. What did you think of the product? Engineers happy.
4. Out of 5 (with 5 being great) how would you rate us? 5
Graham Millard
Thu 27th Oct 2016
1. What made you choose to buy these products from SSP?
Combination of Google search and seeing the product used at a different school.
2. What did you think of the service?
Very good. I liked the fact that people responded to my emails and phone calls even when someone was out of the office. The proofs arrived promptly which speeded up the whole process.
3. What did you think of the product?
Good quality product, neatly packaged and swiftly delivered. I’ll be interested in how our Office staff find getting visitors to use it after half term.
4. Out of 5 (with 5 being great) how would you rate us?
So far, 5/5 with the website 3/5.
5. Overall, how do you feel we could improve as a business?
The website is too cluttered and busy. There are so many products advertised and so many options within each product range. I think that from a first time visitor’s perspective it can be a little overwhelming. A neater website with far fewer menus and sub-menus and fewer thumbnail images could be better. In terms of the visitors’ book, it was quite difficult to actually see (online) how it would operate as the images of it were displayed separately. A short video of someone signing in, tearing off, folding and placing in the pass holder may be clearer.
Martin Forryan
Mon 24th Oct 2016
1. What made you choose to buy these products from SSP? Have been using your company for a couple of years now
2. What did you think of the service? Excellent service, thank you
3. What did you think of the product? Very good, which is why I keep coming back to you
4. Out of 5 (with 5 being great) how would you rate us? 5
Clifford Hanna
Fri 21st Oct 2016
All good will use you again
Rod Till
Fri 21st Oct 2016
The service I got from SSP was first class. No complaints whatsoever and the product is top quality.
1. What made you choose to buy these products from SSP? Searched on google as I needed to get a TV off a wall bracket and had lost the tool originally provided.
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? I have no suggestions at all.
John Woods
Fri 21st Oct 2016
No complaints. Good service.
C Crawford
Fri 14th Oct 2016
1. What made you choose to buy these products from SSP? Price, delivery times
2. What did you think of the service? great
3. What did you think of the product? great
4. Out of 5 (with 5 being great) how would you rate us? 5 – good communication – called me to let me know about the delivery
Sarah Blackmore
Thu 13th Oct 2016
1. What made you choose to buy these products from SSP? They were the most competitive priced
2. What did you think of the service? The member of staff I dealt with was very helpful and patient
3. What did you think of the product? The product was what I was looking for and does the job well
4. Out of 5 (with 5 being great) how would you rate us? From the website and the helpful member of staff I would rate you a 5
5. Overall, how do you feel we could improve as a business? I don’t think you could from what I experienced
Martin Little
Thu 13th Oct 2016
1. What made you choose to buy these products from SSP?
Not many places had the product I wanted; I tried another first, and after a week they cancelled my order without explanation
- I guess they were out of stock. Their postage charge was less, which is why I didn't go to you first - ordering only one switch, the postage was nearly 40% of the product price.
2. What did you think of the service?
Service on the phone was good; quick, effective and polite. Even though I was only buying one item, I felt that my custom was valued. The only thing I would mention is that I was told the delivery would be the next day (Friday) but delivery was not made until Monday. Was not a problem for me, but thought you'd like to know.
3. What did you think of the product?
It looks robust and as I expected.
4. Out of 5 (with 5 being great) how would you rate us?
4.
Pauline Wroth
Fri 7th Oct 2016
I was very impressed by the quick service and the quality of the products. Thank you.
Julian Deshmukh
Fri 7th Oct 2016
1. What made you choose to buy these products from SSP? Initial Google search, then subsequent repeat order
2. What did you think of the service? Very good, quick response to questions
3. What did you think of the product? Just what I was after
4. Out of 5 (with 5 being great) how would you rate us? 4
5. Overall, how do you feel we could improve as a business? Don’t think I have anything further to add at this time. From my initial dealings I have no complaints/areas needing to be improved.
Brian McMonagle
Fri 23rd Sep 2016
1. What made you choose to buy these products from SSP? Google search
2. What did you think of the service? Fast and Efficient
3. What did you think of the product? Good Quality
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business No Complaints
Mike salter
Fri 23rd Sep 2016
1. What made you choose to buy these products from SSP? Needed a hard wearing switch
2. What did you think of the service? Fast and efficient
3. What did you think of the product? Have not installed it yet but will next wednesday
4. Out of 5 (with 5 being great) how would you rate us?4
Natasha Miller
Fri 16th Sep 2016
1. What made you choose to buy these products from SSP? Had previously ordered and great service and good quality product
2. What did you think of the service? Great
3. What did you think of the product? Good Quality
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? From my last 2 experiences I can't fault, well done and keep up the good work
Harvey Gilbert
Fri 16th Sep 2016
10 OUT OF 10 for your service, not really sure how you can improve it, it may be harder to maintain it……….Well done.
Sarah Greenwood
Thu 1st Sep 2016
I placed the order on behalf of a colleague in the office, the items purchased were specified by our client
However, the goods arrived on time and the service was good
Karen Parker
Fri 26th Aug 2016
1. What made you choose to buy these products from SSP? Replenishing stock of visitor passes.
2. What did you think of the service? Easy to order, efficient delivery.
3. What did you think of the product? Good quality
4. Out of 5 (with 5 being great) how would you rate us? 4
Simon Bennett
Tue 23rd Aug 2016
1. What made you choose to buy these products from SSP? Google search
2. What did you think of the service? Very good
3. What did you think of the product? Very good
4. Out of 5 (with 5 being great) how would you rate us? 5
Pam Dean
Sat 13th Aug 2016
1. What made you choose to buy these products from SSP? We were looking for quality products at low prices
2. What did you think of the service? Excellent 2 day delivery. Informative and easy to use website
3. What did you think of the product? Good quality products – exactly what was required
4. Out of 5 (with 5 being great) how would you rate us? 5 out of 5
5. Overall, how do you feel we could improve as a business? N/A Will certainly order from you again when needed
Kenneth & Elizabeth
Fri 12th Aug 2016
Very pleased with product and service
Stuart Russell
Fri 12th Aug 2016
I needed the signs part of my safety equipment I had a good look around other websites but trying to find good quality signs for a reasonable price when I came across your site and they were exactly what I was looking for.
The service was great quick and efficient and got the signs delivered the next day
The signs were exactly what I was looking for good quality at a reasonable price
I would give your company 5 out of 5
There isn’t anything I can think of to improve your company
Steve Hayhurst
Fri 12th Aug 2016
1. What made you choose to buy these products from SSP? Found on line when typing in what was required
2. What did you think of the service? Very Good
3. What did you think of the product? Very Good
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Nothing at this present time.
David Milnes
Wed 10th Aug 2016
I went searching for security screws because we had a number plate stolen from one of our cars, on the drive outside our house. This was the first time we had suffered this misfortune in nearly 50 years of driving and owning cars. I knew that one could buy screws that either could not be removed at all once fixed, or could be removed, with a suitable adapter.
Of the web-sites I looked at, SSP appeared to offer the most professional-looking products, and although a not insubstantial delivery charge was due, it was for next day delivery by courier. The combination of the two factors - good quality products and fast delivery - was what persuaded me to place my order. More than that, telephone support was also very helpful.
Michael Hulme
Fri 5th Aug 2016
Purchased before - impressed with service and product, 5/5
The customer service (back up emails etc) are great and provides confidence
Richard Scott
Fri 29th Jul 2016
1. What made you choose to buy these products from SSP? We’ve bought from SSP before (a few times)
2. What did you think of the service? Service is excellent, and is why we’ll keep coming back.
3. What did you think of the product? Product is excellent.
4. Out of 5 (with 5 being great) how would you rate us? 5 (very few suppliers would receive this now)
5. Overall, how do you feel we could improve as a business? Couldn’t really improve, service excellent very helpful and polite when phoned.
Chris Higham
Fri 29th Jul 2016
1. What made you choose to buy these products from SSP? The cheapest like-for-like product and no delivery charge
2. What did you think of the service? The service was excellent, no issues here at all
3. What did you think of the product? The product was very good and as expected
4. Out of 5 (with 5 being great) how would you rate us? 5*
5. Overall, how do you feel we could improve as a business? You can improve, in your case, by pledging NOT to start CHANGING anything for `corporate` policies of justification. “If it ant broke – don`t fix it!”
Anne Jones
Sun 24th Jul 2016
1. What made you choose to buy these products from SSP? Searched for what I wanted off the internet
2. What did you think of the service? Excellent
3. What did you think of the product? Perfect for the job
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? I was extremely happy and pleased to receive your brochure
Helen Talbot
Thu 21st Jul 2016
1. What made you choose to buy these products from SSP? Previous product bought from SSP – Looking for replacement
2. What did you think of the service? Perfect! Item received next day
3. What did you think of the product? Just what I wanted. Fitted straight away
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? From this experience you couldn’t
Sue Smith
Fri 1st Jul 2016
1.What made you choose to buy these products from SSP? Saw your website and they were extremely well advertised
2.What did you think of the service? Excellent as at first it did not accept the business card I used but you managed to put the order through. Very Good
3.What did you think of the product? Were exactly as advertised
4.Out of 5 (with 5 being great) how would you rate us? 4
5.Overall, how do you feel we could improve as a business? Confirmation of shipment & Carrier once despatched and if my name was on the shipment would have helped track it internally when it arrived (only because we have 3 sites within 200 yards of each other at present) but overall an excellent service and I will always now recommend you and use your services again.
Stephen Batey
Thu 30th Jun 2016
1. What made you choose to buy these products from SSP?
Well, I'd bought the same thing before from you, so it was a simple case of coming back for more. As to why SSP in the first place, you were the first (and, as far as I recall) the only place that I could buy what I wanted, at least as far as a Google search could reveal.
2. What did you think of the service?
Fast and efficient - far speedier than I could reasonably expect. Also, easy to order.
3. What did you think of the product?
Given that there's not much room for variation in a glorified Allen key, the product was fine.
4. Out of 5 (with 5 being great) how would you rate us?
Just short of 5 (but greater than 4). The reason comes below.
5. Overall, how do you feel we could improve as a business?
Not as a business per se, but in terms of order fulfillment. The packaging could have been reduced or possibly a cheaper delivery option added. The cost of delivery was disproportionate to the value of the goods shipped. To save you looking it up, the order is shown below. That's my only (slightly) negative comment. If the need arises, I'll certainly use you again.
Noel Salmon
Fri 24th Jun 2016
1. What made you choose to buy these products from SSP? Good products and just what we were after.
2. What did you think of the service? Very prompt.
3. What did you think of the product? Good
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? It’s fine as you are. Keep it up though.
Alan Amor
Thu 23rd Jun 2016
1. What made you choose to buy these products from SSP? I needed the sign quickly
2. What did you think of the service? very good
3. What did you think of the product? Good enough and what I expected
4. Out of 5 (with 5 being great) how would you rate us? 4
Kevin Blair
Thu 23rd Jun 2016
1. What made you choose to buy these products from SSP? Online search for product and quick delivery quoted.
2. What did you think of the service? Excellent. Order was received next day. Could not have been better. I ordered one from a specialist drone company before this and it took 3 weeks to arrive!! I got stuff from China, that I ordered the same day, quicker, so was delighted with your delivery.
3. What did you think of the product? Excellent, exactly what I was expecting.
4. Out of 5 (with 5 being great) how would you rate us? 5 - Can't fault the communication, product or service, which doesn't happen that often.
5. Overall, how do you feel we could improve as a business? In this case I don't think you can (apart from you can always ask for things to be cheaper)
matthew jackman
Sun 12th Jun 2016
1. What made you choose to buy these products from SSP?
High ranking on google and the website made sense.
2. What did you think of the service?
The chap on the phone new all of his products, i was very impressed with how hard it is for the wrong person to get the security drivers, was promised two weeks but it came the next day.
3. What did you think of the product?
Everything it should have been
4. Out of 5 (with 5 being great) how would you rate us?
5
5. Overall, how do you feel we could improve as a business?
Top notch all ready
Anne Marie
Sun 12th Jun 2016
The product was great and the service very friendly and helpful. The products are reasonably priced and I was very pleased
Peter Brennan
Fri 10th Jun 2016
1. What made you choose to buy these products from SSP? –
Recommendation from others
2. What did you think of the service? –
The service was excellent
3. What did you think of the product? –
Product is exactly what was required and good quality
4. Out of 5 (with 5 being great) how would you rate us? –
Rated 5*
5. Overall, how do you feel we could improve as a business? –
Overall improvement, continue to maintain providing the service already experienced
Lynnette Morgan
Fri 10th Jun 2016
1. What made you choose to buy these products from SSP? Fed up with ignorant drivers driving up a private road to do a 21 point turn - which my hubby, myself and 87 year old dad can do in three only to scream off at 100 mph in embarrassment!
2. What did you think of the service? Excellent service, ordered on a weekend, prompt confirmation and invoice, prompt delivery although two different vans- one for each sign.
3. Out of 5 (with 5 being great) how would you rate us? 4.75 out of 5.
4. Overall, how do you feel we could improve as a business? Could perhaps protect delivery costs by using same van, but there again I don't know your circumstances, could be dispatched from different warehouses.
Shaun Crozier
Fri 10th Jun 2016
1. What made you choose to buy these products from SSP? Price and availabilty
2. What did you think of the service? excellent
3. What did you think of the product? excellent
4. Out of 5 (with 5 being great) how would you rate us? 5
Chris Lowe
Fri 3rd Jun 2016
I am a member of Friends of the Pepperpot Brighton and Friends of Queens Park Brighton.
We have an A1 interpretation board which is surface laminated to a 5mm hard plastic base and fixed with 10 x 1 1/2 " pin hex button head screws to an external wooden door on the building.
In an area which suffers some vandalism it has stayed untampered with for 5 years and is as good as new. I have just ordered some more pin hex screws for signage and interpretation boards in the park.
It is also enables a relatively low cost solution.
Colin Shields
Fri 27th May 2016
I chose to buy from your Company because the website was very easy to access, from my first contact with the receptionist through to yourself the service was excellent and the product is very good and realistically priced, your company has exceeded my expectations in every way, I have no hesitation in giving you a 5 rating, Many Thanks
Hazel Morrissey
Fri 27th May 2016
I want to say that I was delighted with the name plate excellent service delivery and product.
I would highly recommend you.
Kathryn Wood
Fri 27th May 2016
We’ve been using your visitors signing in sheets for a while now and they’re perfect for our purposes.
It’s quick and easy to order – and next day delivery is perfect.
Always a 5
Sue Clapson
Thu 26th May 2016
1. What made you choose to buy these products from SSP? We have bought them from you Before
2. What did you think of the service? Very good speedy service
3. What did you think of the product? Product very good
4. Out of 5 (with 5 being great) how would you rate us? 4
Judith Landhausser
Thu 26th May 2016
1.What made you choose to buy these products from SSP? Came up with what we wanted on Google
2. What did you think of the service? Good
3. What did you think of the product? Exactly as described
4. Out of 5 (with 5 being great) how would you rate us? 5
Claire Thackray
Fri 20th May 2016
1.What made you choose to buy these products from SSP? We needed road signs for a video shoot and we found you on google easily
2. What did you think of the service? Amazing fast service thanks, good confirmation email and delivery
3. What did you think of the product? Fab – was perfect ta
4. We are currently re-developing our website, what improvements (if any) would you like to see? Super confusing to find these signs. Your videos were actually really helpful in seeing the full spectrum of the signs too – and great for SEO visibility online too.
5. Do you think that having the option to pay through PayPal would be useful? Yep
6. Out of 5 (with 5 being great) how would you rate us? 4
Carlton Jones
Fri 20th May 2016
1.What made you choose to buy these products from SSP?
I couldn’t really find the product anywhere else – I wanted “Caution Unmanned Aircraft operations” on a self-standing Sign (I prefer the term Unmanned Aircraft to Drone since the Yankees use Drones for military purposes)
2. What did you think of the service?
Fine, no problem.
3. What did you think of the product?
Just what I was after, size, weight, wording, colour. My only small criticism would be that it’s easy to pinch your fingers/hand at the top of the sign as you open it out. I would have to warn other that were helping me to lookout for that.
4. We are currently re-developing our website, what improvements (if any) would you like to see?
I used the Product Search box to find “drone” (most commonly used term to describe unmanned aircraft) and matched about 25 products. But I had to open each link in its own window to see if it was the sort of thing I wanted. I would prefer it to list the product names with a small image alongside as it would save me time.
5. Do you think that having the option to pay through PayPal would be useful?
Yes
6. Out of 5 (with 5 being great) how would you rate us?
A good 4
Julian Coleman
Wed 18th May 2016
1.What made you choose to buy these products from SSP? - Cost, speed and overall value for money
2. What did you think of the service? - Outstanding. My issue was dealt with very quickly
3. What did you think of the product? - The replacements were exactly as I expected them to be
4. We are currently re-developing our website, what improvements (if any) would you like to see? - I’m very new to your site, however I think some of the information needs to be a little clearer such as delivery lead time which I totally missed.
5. Do you think that having the option to pay through PayPal would be useful? - 100% yes
6. Out of 5 (with 5 being great) how would you rate us? - 5
Peter Bolton
Thu 12th May 2016
1.What made you choose to buy these products from SSP? Used you before for same product.
2. What did you think of the service? Fine
3. What did you think of the product? Good as previous one
4. We are currently re-developing our website, what improvements (if any) would you like to see? Product bought was reasonably easy to find but maybe a little too much detail it is easy to miss the bespoke sign element.
5. Do you think that having the option to pay through PayPal would be useful? For some maybe but don't have a PayPal account.
6. Out of 5 (with 5 being great) how would you rate us? 4
Katie Weller
Mon 9th May 2016
1.What made you choose to buy these products from SSP?
I couldn't find any other supplier that had this accident book with carbon copies init.
2. What did you think of the service?
Quick delivery if a little more expensive than I would usually want to pay. I didn't mind because it was a one off purchase.
3. What did you think of the product?
Just what I was looking for. An A4 size (as opposed to A5) might have been preferred if it was available.
4. We are currently re-developing our website, what improvements (if any) would you like to see?
Shipping costs made clearer before getting to the checkout.
5. Do you think that having the option to pay through PayPal would be useful?
Yes.
6. Out of 5 (with 5 being great) how would you rate us?
4.5
Mandy Norris
Thu 5th May 2016
1.What made you choose to buy these products from SSP? Unable to find specific safety sign anywhere else – well done.
2. What did you think of the service? Good
3. What did you think of the product? Fit for purpose
4. We are currently re-developing our website, what improvements (if any) would you like to see? It appears fit for purpose
5. Do you think that having the option to pay through PayPal would be useful? Yes
6. Out of 5 (with 5 being great) how would you rate us? 5
David McDowell
Thu 5th May 2016
1.What made you choose to buy these products from SSP?
I WAS PARTICULARLY IMPRESSED BY GWYN'S VIDEO IN WHICH HE EXPLAINED ALL THE DIFFERENT TYPES OF SECURITY SCREWS. AS A FIRST-TIME USER OF SECURITY SCREWS THIS WAS EXTREMELY HELPFUL.
2. What did you think of the service?
I FOUND THE SERVICE TO BE OF A VERY HIGH STANDARD. I REALLY LIKE THAT I WAS GIVEN EMAIL NOTIFICATION OF DELIVERY TAKING PLACE THE NEXT DAY.
IT WAS REFRESHING THAT DELIVERY ACTUALLY HAPPENED THE NEXT DAY. A PERFECT EXAMPLE OF HOW TO BUILD TRUST. TELL PEOPLE YOU ARE GOING TO DO SOMETHING AND THEM DO IT. I'M NOT TRYING TO GET THE DELIVERY GUY INTO TROUBLE BUT THE PACKAGE WAS PUT THROUGH THE LETTER BOX WITHOUT A REQUEST FOR SIGNATURE. I SUPPOSE THAT'S OKAY FOR A SMALL BOX OF A HUNDRED SCREWS. BUT SOME CUSTOMERS MIGHT LIKE THE OPPORTUNITY TO INSPECT THE CONTENTS OF A PACKAGE BEFORE SIGNING FOR IT TO ENSURE THEY'VE ACTUALLY BEEN SENT WHAT THEY PAID FOR.
3. What did you think of the product?
I WAS VERY SATISFIED WITH THE SCREWS. THE QUALITY OF THE STEEL AND MACHINING IS VERY HIGH.
4. We are currently re-developing our website, what improvements (if any) would you like to see?
I'D SUGGEST MAKING MUCH MORE EXTENSIVE USE OF GWYN "UP FRONT" AS THE "HUMAN FACE" OF SSP. MAKE PEOPLE FEEL THEY REALLY "KNOW" A REAL PERSON AT THE COMPANY.
SO, FOR EXAMPLE, THE FIRST THING A POTENTIAL CUSTOMER SEES ON LANDING ON YOUR SITE IS: "NEW TO SECURITY PRODUCTS? CLICK HERE".
THIS LINK SENDS THE POTENTIAL CUSTOMER TO A "BANK OF SHORT VIDEOS" BY GWYN "TO HELP YOU CHOOSE THE RIGHT PRODUCT". I KNOW YOU ALREADY HAVE A "CHOOSING THE RIGHT SECURITY SCREW" AND "SECURITY SCREWS BEGINNERS' GUIDE" LINKS, BUT THEY AREN'T ON THE HOME PAGE, NOT THE FIRST THING YOU SEE, AND ON THE SPECIFIC PRODUCT PAGES THEY ARE EASILY OVERLOOKED AMONGST THE SCORES OF LINKS FOR DIFFERENT PRODUCT VERSIONS. SO, IT IS REALLY A MATTER OF EMPHASIS, MAKING SURE THE CUSTOMER IS CLEARLY SIGNPOSTED ALONG A PATH THAT MAKES THEM FEEL CONFIDENT THEY WILL BE HELPED THROUGH THE BUYING PROCESS IN A SIMPLE AND EASY FASHION. FOR PEOPLE MAKING THEIR FIRST FORAY INTO SECURITY PRODUCTS I THINK THIS MIGHT WORK BETTER THAN A BEWILDERING (AND POSSIBLY QUITE
INTIMIDATING) MENU OF PRODUCTS.
FROM A BUSINESS PERSPECTIVE SUCH VIDEOS COULD HELP CONVERT MORE FIRST-TIME BROWSERS TO BUYERS, AS WELL AS TEMPTING EXISTING BUYERS TO TRY OTHER PRODUCTS IN THE RANGE. WORTH A TRY ANYWAY!
5. Do you think that having the option to pay through PayPal would be useful?
IT'S ALWAYS BETTER TO GIVE CUSTOMERS AS MANY WAYS TO PAY AS POSSIBLE, BUT PAYPAL DOES TAKES A BIG CUT FOR PROCESSING THE TRANSACTION. IT MAY STILL BE WORTHWHILE TO OFFER PAYMENT VIA PAYPAL IF THE MARGINS ON YOUR PRODUCTS ARE SUFFICIENTLY LARGE TO WITHSTAND THE TRANSACTION FEES.
6. Out of 5 (with 5 being great) how would you rate us?
ON THE BASIS OF THIS SINGLE TRANSACTION I WOULD GIVE YOU 4.5. I DON'T GIVE A 5 BECAUSE THEN YOU HAVE NO ROOM FOR IMPROVEMENT! IT IS ALWAYS POSSIBLE TO DO A LITTLE BIT BETTER IF YOU CONTINUALLY COME UP WITH NEW WAYS OF DOING THINGS.
Richard Scott
Sat 30th Apr 2016
1.What made you choose to buy these products from SSP? Your website looks very professional and the wide range of products is why we’d chosen your company.
2. What did you think of the service? Service was excellent as was the manner of the salesman on the phone (very helpful).
3. What did you think of the product? Products are excellent.
4. We are currently re-developing our website, what improvements (if any) would you like to see? Not many improvements to be made, just keep it easy and uncomplicated to use.
5. Do you think that having the option to pay through PayPal would be useful? I would imagine it would, but as a company we try not to use pay pal.
6. Out of 5 (with 5 being great) how would you rate us? Definitely a 5.
Grant Stewart
Thu 21st Apr 2016
1.What made you choose to buy these products from SSP? Recommended
2. What did you think of the service? Very good
3. What did you think of the product? Very good
4. We are currently re-developing our website, what improvements (if any) would you like to see? A bit cluttered but with over 10,000 items I can understand even the gentleman I spoke to couldn’t quite remember which section my item of interest was in.
5. Do you think that having the option to pay through PayPal would be useful? Not bothered
6. Out of 5 (with 5 being great) how would you rate us? 5/5
Graham Hay
Tue 19th Apr 2016
I chose your products as I needed to secure my number plate to a new stainless steel grille for my focus St. It was that or stick it to the body work. Your company was the only one that allowed me to buy 10 rather than 100. The screws are the same sort used by another company specialising in vehicle security, except that you only get one length. I will be ordering more as the ones I ordered are just too small. I now have the correct details so will order them shortly,
thanks again for a prompt service and speedy delivery
Lorraine Coleman
Sat 16th Apr 2016
1.What made you choose to buy these products from SSP? I was unsure what I needed, called your office and received friendly service!
2. What did you think of the service? Great
3. What did you think of the product? Great
4. We are currently re-developing our website, what improvements (if any) would you like to see? I find it user friendly already
5. Do you think that having the option to pay through PayPal would be useful? No
6. Out of 5 (with 5 being great) how would you rate us? 4.5
Christine Hudson
Fri 15th Apr 2016
1.What made you choose to buy these products from SSP? – internet search engine – you provided what I wanted for a good price
2. What did you think of the service? - Excellent
3. What did you think of the product? – Excellent – will be ordering some more
4. We are currently re-developing our website, what improvements (if any) would you like to see? – Nothing comes to mind, there are far worse websites!
5. Do you think that having the option to pay through PayPal would be useful? – not for us
6. Out of 5 (with 5 being great) how would you rate us? 5
Lisa Marchington
Fri 15th Apr 2016
1.What made you choose to buy these products from SSP? Already got visitors book and needed more passes to fit
2. What did you think of the service? Very quick delivery
3. What did you think of the product? Good quality but more expensive than I thought they would be
4. We are currently re-developing our website, what improvements (if any) would you like to see? Didn’t find it particularly easy but OK – some discount for returning customers would be good
5. Do you think that having the option to pay through PayPal would be useful? Yes
6. Out of 5 (with 5 being great) how would you rate us? 4 (lost a mark due to price)
Michael Morris
Fri 8th Apr 2016
I was very impressed with the product and all aspects of the service you offer. I have recommended your product to others flying camera drones professionally and hope and believe you will benefit from a need within our industry for warning signs informing the public when flights are underway. Many thanks
Terence Jepp
Tue 29th Mar 2016
First class service
First class product
Reasonable price
Perfectly satisfied thank you
Stephen Peto
Tue 29th Mar 2016
1.What made you choose to buy these products from SSP? Satisfied with previous purchase
2. What did you think of the service? Service excellent
3. What did you think of the product? Product excellent
4. We are currently re-developing our website, what improvements (if any) would you like to see? Web site was fine for me
5. Do you think that having the option to pay through PayPal would be useful? Not fussed about Pay Pal
6. Out of 5 (with 5 being great) how would you rate us? Rating 5, Good product good prices
Jillian Stokes
Mon 28th Mar 2016
1.What made you choose to buy these products from SSP? Product I wanted at a good price.
2. What did you think of the service? Efficient, if not a little low on delivery.
3. What did you think of the product? As described, good quality.
4. We are currently re-developing our website, what improvements (if any) would you like to see? I seem to remember it was easy to navigate and pay.
5. Do you think that having the option to pay through PayPal would be useful? Always a good option for quick ordering.
6. Out of 5 (with 5 being great) how would you rate us? 4.5
Ian Matthews
Wed 9th Mar 2016
Sadly we received the right product but with the wrong wording.
After a brief telephone call, Allister dealt with us quickly, efficiently and gave great customer service. We will definitely be using your company again and praise should go to Allister.
Ioan Davies
Sat 5th Mar 2016
1.What made you choose to buy these products from SSP? – Previous customer; good range of products and good service last time I bought from you
2. What did you think of the service? – Very good, slight glitch because some items out of stock but soon sorted
3. What did you think of the product? – Very good, clutch head screws bit difficult to fix rapidly until I started using pilot holes, then much easier
4. Was the website easy enough to use? - Yes
5. Out of 5 (with 5 being great) how would you rate us? – 4.5, certainly recommend you to others and will use again.
Duncan Wilson
Fri 26th Feb 2016
1.What made you choose to buy these products from SSP? These were cheaper than other sites seen
2. What did you think of the service? Great, quick and helpful
3. What did you think of the product? Stop signs are heavy and would have benefited with the surrounding in Aluminium, the notices for the road have not been inspected yet
4. We are currently re-developing our website, what improvements (if any) would you like to see? Not spent enough time on your site to dissect this
5. Do you think that having the option to pay through PayPal would be useful? Not for me as our company does not hold a Paypal account
6. Out of 5 (with 5 being great) how would you rate us? 5
keith murdoch
Thu 18th Feb 2016
5 out of 5. It was for a small private Close to protect a Lych Gate. It is up and doing its job. Thanks
B. Kenningham
Wed 17th Feb 2016
What made you choose to buy these products from SSP? Our Downs Syndrome son was always adjusting our c/heating t/stat and I saw your advert’ after using Google.
What did you think of the service? Very good but P & P seemed too much.
What did you think of the product? Great, solved our problem much to the dismay of our son, I’m afraid you’re not his friend.
Do you think that having the option to pay through PayPal would be useful? I don’t use PayPal
Out of 5 (with 5 being great) how would you rate us? 4
Jez Cunningham
Wed 17th Feb 2016
1.What made you choose to buy these products from SSP?
I found you on a google search and it seemed you had a wide range of signs close to what we wanted
2. What did you think of the service?
I liked the very personal contact e.g. the sending of the proof copy
3. What did you think of the product?
The sign was just what we wanted. It was surprising (but pleasant) that the current pricing offered the custom sign for just a tiny bit more than the standard sign.
4. We are currently re-developing our website, what improvements (if any) would you like to see?
For a custom sign it would be useful to support the use of underline and bold (etc). I inserted html-like tags into the simple text box but they were stripped out. Maybe the possibility to attach a customer's draft (as a pdf) and then maybe you could skip the proof approval step.
5. Do you think that having the option to pay through PayPal would be useful?
Paypal is a quick option I often choose for low-value items, and I would probably have used it for this purchase. It helps me but I realise it's not so great for you.
6. Out of 5 (with 5 being great) how would you rate us?
Probably close to 5. I would have liked a thicker plastic option (2 or 3mm) or maybe backed by aluminium? The p&p seemed expensive - until I received the sign and saw how well you had wrapped it! And it's always a bit upsetting for a non-VAT registered buyer to be hit by the vat at the end. The 'cheap' sign had become pretty expensive when vat, and p&p, and vat-on-the p&p, were all added. The option to choose on the first screen to show prices with or without vat all across the website would be nice
Steve Hayhurst
Mon 15th Feb 2016
1.What made you choose to buy these products from SSP?First company on web we found that supplied items we required
2. What did you think of the service?I thought it was excellent
3. What did you think of the product? Unfortunately have not seen the product as it was delivered to site, on speaking to our engineer he said they were what was exactly required.
4. We are currently re-developing our website, what improvements (if any) would you like to see? None at this present time as items required found quite easily.
5. Do you think that having the option to pay through PayPal would be useful? Not an option for our selves
6. Out of 5 (with 5 being great) how would you rate us?5
Paul Saffer
Fri 12th Feb 2016
1.What made you choose to buy these products from SSP? Someone told me about you on Facebook
2. What did you think of the service? excellent
3. What did you think of the product? Really good – just what I needed
4. We are currently re-developing our website, what improvements (if any) would you like to see? Seemed fine to me!
5. Do you think that having the option to pay through PayPal would be useful? Nope- credit card is fine by me..
6. Out of 5 (with 5 being great) how would you rate us? 5 – you had what I wanted & delivered it really fast!
colin porter
Fri 12th Feb 2016
What made you choose to buy these products from SSP? Found you on the internet
What did you think of the service? Good service
What did you think of the product? good product
We are currently re-developing our website, what improvements (if any) would you like to see? Don't know
Do you think that having the option to pay through PayPal would be useful? yes
Out of 5 (with 5 being great) how would you rate us? 5
Francis McDermott
Fri 12th Feb 2016
What made you choose to buy these products from SSP? Google search (previously bought from you)
What did you think of the service? Fine
What did you think of the product? good
We are currently re-developing our website, what improvements (if any) would you like to see? No thoughts
Do you think that having the option to pay through PayPal would be useful? Pay pal - yes please!
Out of 5 (with 5 being great) how would you rate us? 4/5
Phillip Chick
Fri 12th Feb 2016
1.What made you choose to buy these products from SSP? Price, quality of the product + level of service from Alistair.
2. What did you think of the service? Very good, proffessional and easy to deal with.
3. What did you think of the product? Very good and better than other products I’d been looking at.
4. Was the website easy enough to use? Very easy.
5. Out of 5 (with 5 being great) how would you rate us? 5
Alan Neely
Fri 5th Feb 2016
1.What made you choose to buy these products from SSP? Recommendation
2. What did you think of the service? Good
3. What did you think of the product? Good
4. We are currently re-developing our website, what improvements (if any) would you like to see? It was fine
5. Do you think that having the option to pay through PayPal would be useful? No
6. Out of 5 (with 5 being great) how would you rate us? 4
Tom Pattison
Fri 5th Feb 2016
I chose your company as you have a very good range of products.
Our delivery was on time and well packed.
Andy Hyder
Sat 30th Jan 2016
Googled the product we required and found SSP to be nearest match
Service was great, product was perfect and I would use you again
Out of 5 you would be 5.
Rod Warrington
Tue 26th Jan 2016
1.What made you choose to buy these products from SSP? It looked as though they were quality goods and well-described. There were cheaper suppliers but this wasn't a consideration.
2. What did you think of the service? Excellent - goods received very quickly.
3. What did you think of the product? The screws etc. seem fine but I'll know for sure when I use them to fix a memorial plaque in a few weeks time.
4. We are currently re-developing our website, what improvements (if any) would you like to see? None.
5. Do you think that having the option to pay through PayPal would be useful? Definitely - I use PayPal wherever possible to avoid sharing card details with the world.
6. Out of 5 (with 5 being great) how would you rate us?
Carl Smith
Thu 21st Jan 2016
1.What made you choose to buy these products from SSP? Good value exactly what I needed
2. What did you think of the service? Quick delivery, straight forward website
3. What did you think of the product? what I expected and Easy to install,
4. Was the website easy enough to use? Yes, I like easy to use websites, I soon leave if I run into any issues but SPP was straight forward
5. Out of 5 (with 5 being great) how would you rate us? This was my first order but as far as my experience went I would rate you as a 5
Paul Heiford
Fri 15th Jan 2016
1.What made you choose to buy these products from SSP? I needed a few different items, SSP seemed to be the only supplier which done them all
2. What did you think of the service? Very good, well informed at all times, quick delivery too.
3. What did you think of the product? Again, very good. I got exactly what I ordered.
4. Was the website easy enough to use? Yes, good search facility.
5. Out of 5 (with 5 being great) how would you rate us? 5, already saved into favourites and will use again.
Jonathan Jennings
Fri 15th Jan 2016
Products I ordered were just what I needed in suitable quantity sizes at a reasonable amount. Fast delivery and easy order process. Yes 5 out of 5 is a good score.
Lorna Adam
Fri 15th Jan 2016
1.What made you choose to buy these products from SSP? Reasonably priced/good delivery time
2. What did you think of the service? Very good
3. What did you think of the product? Very good
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 4
Kerrie Thacker
Thu 14th Jan 2016
1.What made you choose to buy these products from SSP?
Found this website easy to order what we require.
2. What did you think of the service?
Easy to use, delivery isn’t always fast though
3. What did you think of the product?
Everything we require it a visitors book
4. We are currently re-developing our website, what improvements (if any) would you like to see?
Sections for special offers
5. Do you think that having the option to pay through PayPal would be useful?
Personally and for the company I work for wouldn’t be useful, we use purchasing cards or purchase orders
6. Out of 5 (with 5 being great) how would you rate us?
4
Chris Bowes
Fri 8th Jan 2016
Very happy with the service received
1.What made you choose to buy these products from SSP? PRICE AND QUALITY
2. What did you think of the service? VERY GOOD
3. What did you think of the product? JUST WHAT WE NEEDED
4. Was the website easy enough to use? IT WAS, BUT THE “CHECKOUT” DIDN’T WORK BUT A MEMBER OF YOUR TEAM DID RING ME TO TAKE THE ORDER DETAILS OVER THE PHONE WHICH WAS GOOD SERVICE.
5. Out of 5 (with 5 being great) how would you rate us? 4.5
Alan Henderson
Wed 6th Jan 2016
1.What made you choose to buy these products from SSP? Needed the product and saw it on line, your site was good
2. What did you think of the service? No complaints.
3. What did you think of the product? Excellent
4. Was the website easy enough to use? Yes vey
5. Out of 5 (with 5 being great) how would you rate us? 4 because of postage cost
lee thomas
Tue 29th Dec 2015
1.What made you choose to buy these products from SSP? I found you on the Internet. You had a wind choice of products and your delivery time was quick.
2. What did you think of the service? Very good, I did not encounter any problems.
3. What did you think of the product? Good but unfortunately I will be returning the order as the customer cancelled the job last minute.
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 4
Lynn Hughes
Wed 23rd Dec 2015
1.What made you choose to buy these products from SSP? - previously have purchased from you
2. What did you think of the service? - excellent as usual
3. What did you think of the product? - good quality & reasonable price
4. Was the website easy enough to use? - I do get confused as to which item to order - too much information on one page
5. Out of 5 (with 5 being great) how would you rate us? 4
Matthew English
Fri 18th Dec 2015
1. Found you via a google search, was the cheapest price for the product required.
2. Service was great, prompt delivery and invoicing.
3. Product was as expected and good quality (the amount of tape holding the signs together may have been a little excessive.. if amusing watching someone trying to get it all off.)
4. Website was user friendly, had no issues ordering from it.
5. 5 out of 5, great service, high quality product and prompt delivery
Stewart Kelly
Thu 17th Dec 2015
1.What made you choose to buy these products from SSP? Good service and choice on previous enquiries.
2. What did you think of the service? Excellent.
3. What did you think of the product? Exactly what we required.
4. Was the website easy enough to use? Very simple.
5. Out of 5 (with 5 being great) how would you rate us? 5
Marcus Allard
Thu 17th Dec 2015
I recently bought some screws and the driver bit was missing when I received the delivery. A replacement was promptly sent - the sales person was very helpful and I was happy with the service.
Alex Marshall
Thu 17th Dec 2015
1.What made you choose to buy these products from SSP?
Recommended by Chief Inspector
2. What did you think of the service?
Fast and efficient
3. What did you think of the product?
As described
4. Was the website easy enough to use?
Easy enough. Lots of products to little to pick out by browsing, had to use search functionality to pinpoint products
5. Out of 5 (with 5 being great) how would you rate us?
4 - Products as described, fast and effective service
Chris Fry
Sat 12th Dec 2015
Thanks for prompt delivery of safety sign.
Kathryn Wood
Fri 4th Dec 2015
1.What made you choose to buy these products from SSP? A few years ago, I searched online for a visitors book as we wanted to change our signing in procedure and found your product and we’ve been using them ever since. I just need to buy the refills every few months or so
2. What did you think of the service? Excellent service
3. What did you think of the product? Serves its purpose well
4. Was the website easy enough to use? Yes, no problems
5. Out of 5 (with 5 being great) how would you rate us? Definitely a 5
Sean Taplin
Thu 3rd Dec 2015
I needed some security fixings which proved to be outside the stock of the usual outlets (RS, Screwfix etc) and I stumbled on SSP through Google. I'm impressed by the range of fixings, the prices are reasoinalbe and the minimum quantities are practical for the type of projects we handle.
Kelly Frost
Thu 3rd Dec 2015
1.What made you choose to buy these products from SSP?
You had what I was looking for.
2. What did you think of the service?
Very good.
3. What did you think of the product?
Not used them yet but they look fine.
4. Was the website easy enough to use?
Yes
5. Out of 5 (with 5 being great) how would you rate us?
4
Michael Vigars
Thu 3rd Dec 2015
1.What made you choose to buy these products from SSP? Found easily on your website.
2. What did you think of the service? Very good thankyou.
3. What did you think of the product? Excellent, did the job & fitted well.
4. Was the website easy enough to use?Yes, no problems.
5. Out of 5 (with 5 being great) how would you rate us? 5, thank you very much
John Murphy
Mon 30th Nov 2015
1.What made you choose to buy these products from SSP? Internet search – best product at a reasonable price...
2. What did you think of the service? Excellent
3. What did you think of the product? Looks great, exactly what we want – easy to fit over the stat – we’ll know more when I take it out to France and fit it...
4. Was the website easy enough to use? Fine
5. Out of 5 (with 5 being great) how would you rate us? 5 – well done
Roger Gibson
Mon 30th Nov 2015
Had advice by phone and live chat. Clear. easy to use website. Fast delivery. Impressed--Thanks
Jean Watson
Thu 19th Nov 2015
Received with thanks Gwyn and if all business's worked as well as you have for me my job would be a lot easier. It has been a pleasure.
Alex Scott
Thu 19th Nov 2015
Very efficient and thanks for the quick response and delivery
Richard Conlon
Thu 19th Nov 2015
Very good
Darren Johnson
Thu 19th Nov 2015
What did you think of the service? Very Good
What did you think of the product? Very Good, but have fitted these items before.
Was the website easy enough to use? Yes.
Out of 5 (with 5 being great) how would you rate us? 4.5
Alan Kingsland
Thu 19th Nov 2015
1.What made you choose to buy these products from SSP? good
2. What did you think of the service? good
3. What did you think of the product? good
4. Was the website easy enough to use? yes
5. Out of 5 (with 5 being great) how would you rate us? 4
John Chittock
Wed 18th Nov 2015
1.What made you choose to buy these products from SSP?
[JC] You were selling direct from UK. Most competitors needed to get from USA.
2. What did you think of the service?
[JC] Excellent
3. What did you think of the product?
[JC] I would have preferred a slightly stronger lock, this one looks like it might break if used too much
4. Was the website easy enough to use?
[JC] Yes
5. Out of 5 (with 5 being great) how would you rate us?
[JC] 5
Kaye Hunter
Fri 13th Nov 2015
We chose the product because it satisfied our requirement, delivery was fast, the product was as described and the website was easy to use.
We would rate the service as 4/5
Gavin Plews
Thu 12th Nov 2015
1.What made you choose to buy these products from SSP? Client specification
2. What did you think of the service? Excellent service, shame it wasn’t delivered as requested via email.
3. What did you think of the product? We have not installed yet.
4. Was the website easy enough to use? Very easy to use.
5. Out of 5 (with 5 being great) how would you rate us? 4/5
Olivia
Thu 12th Nov 2015
1.What made you choose to buy these products from SSP?
2. What did you think of the service? - Excellent
3. What did you think of the product? - Just what we wanted
4. Was the website easy enough to use? - Very simple
5. Out of 5 (with 5 being great) how would you rate us? 5
Lee Brewster
Thu 12th Nov 2015
The experience of my recent purchase was absolutely fine, timely, accurate and the products were exactly as expected.
I own a small engineering company, we supply a yacht manufacturer and security has become a significant part of their spec so hopefully it will be the first of many orders from SSP.
Mike Porter
Wed 11th Nov 2015
1.What made you choose to buy these products from SSP?
[Mike Porter] Recommended by the manufacturer
2. What did you think of the service?
[Mike Porter] Excellent
3. What did you think of the product?
[Mike Porter] Good, it was exactly what I required
4. Was the website easy enough to use?
[Mike Porter] Yes
5. Out of 5 (with 5 being great) how would you rate us?
[Mike Porter] 5
Barney Robertson
Fri 6th Nov 2015
1.What made you choose to buy these products from SSP? Exactly what I required
2. What did you think of the service? Good
3. What did you think of the product? Good
4. Was the website easy enough to use? Simple and efficient
5. Out of 5 (with 5 being great) how would you rate us? 5
Julia Davison
Fri 6th Nov 2015
Customer Service, website etc was all great with no problems.
Terry Vagg
Fri 6th Nov 2015
1.What made you choose to buy these products from SSP? Identified item required by a web search
2. What did you think of the service? Good
3. What did you think of the product? Ok
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 4
Jason Holland
Thu 5th Nov 2015
1.What made you choose to buy these products from SSP? Quality and price
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Was the website easy enough to use? Yes but my card payment wouldn’t go through so had to call up to complete transaction
5. Out of 5 (with 5 being great) how would you rate us? 5
Edgar Simpkins
Thu 5th Nov 2015
We were very satisfied with your product and service
Malcolm Gallon
Sat 31st Oct 2015
1.What made you choose to buy these products from SSP? A quick web search pretty much resulted in you being the only company that offered the products I wanted with the easy of online ordering.
2. What did you think of the service? Very impressive service. Quick delivery and excellent product.
3. What did you think of the product? Exactly what I was expecting so no problems here.
4. Was the website easy enough to use? Yes no problem, good communication as well. I hadn't realised it was going to be signed for delivery by courier, but when I asked for the delivery address to be changed to my work address this was done without any hassle.
5. Out of 5 (with 5 being great) how would you rate us? An impressive 5 (Highly recommended)
Barry Radband
Fri 30th Oct 2015
The service was great, delivered in a timely fashion and the product was as described.
Great service all round, well done
Darrin King
Fri 30th Oct 2015
Happy with your service
John Rimmer
Fri 23rd Oct 2015
Very good service, delivery next day, first class.
Susan Willis
Thu 22nd Oct 2015
1.What made you choose to buy these products from SSP?
Googled it and they were the first site I visited that had what I wanted. Reviews were generally excellent.
2. What did you think of the service?
The service was generally very good, easy ordering and arrived on time. My only complaint was that I did ask for drill holes in the corners of the signs but this was not done.
3. What did you think of the product?
The product is good quality and exactly as described on the website.
4. Was the website easy enough to use?
Although there is a lot on the website is was fairly easy to use.
5. Out of 5 (with 5 being great) how would you rate us? 4/5 – purely because I didn’t get the drill holes.
Carlton Ferrett
Thu 22nd Oct 2015
I was very satisfied with the service I'd give it a 5
The product was just what I wanted
And the website was easy to use.
Thank you very much.
Mark Wilson
Mon 19th Oct 2015
If only all purchases were this simple and the feedback was so quick.
Philip Hudson
Fri 16th Oct 2015
Good - thanks
Graham and Sharon Larter
Thu 15th Oct 2015
Quality product, reasonable price, delivery is expensive therefore 3 out of 5.
Mike Quinnell
Sun 11th Oct 2015
One comment: The ability to chat on-line with someone was what decided me to purchase from SSP. I couldn’t easily find what I was looking for (my fault, not your website), and the on-line chat function allowed me to find what I was looking for in a matter of 1-2 minutes, including technical advice to reassure me of the compatibility of the parts.
Having said all this, I haven’t opened the box of bits yet, so “so far so good” !
Nicholas Lloyd
Thu 8th Oct 2015
Very good
Paul Wish
Thu 8th Oct 2015
Found on tintinet
excellent service
5 out of 5
Lee Richardson
Fri 2nd Oct 2015
1.What made you choose to buy these products from SSP? The price.
2. What did you think of the service? Very good and quick delivery.
3. What did you think of the product? Looks good, haven't fitted it yet.
4. Was the website easy enough to use? Yes.
5. Out of 5 (with 5 being great) how would you rate us? 5
Glyn Williams
Fri 2nd Oct 2015
1.What made you choose to buy these products from SSP?- Price and previously ordered from your company
2. What did you think of the service? -Good (Repeat Customer)
3. What did you think of the product? -Good
4. Was the website easy enough to use? - Easy
5. Out of 5 (with 5 being great) how would you rate us? -5
Andrew Gale
Thu 1st Oct 2015
1.What made you choose to buy these products from SSP?
You had the best match for the product I required
2. What did you think of the service?
Very good
3. What did you think of the product?
As expected
4. Was the website easy enough to use?
No – I could not reset my password and had to ring to place my order
5. Out of 5 (with 5 being great) how would you rate us? 4
Andy Ronchetti
Tue 29th Sep 2015
1.What made you choose to buy these products from SSP? – One of my preferred suppliers
2. What did you think of the service? - Excellent
3. What did you think of the product? - Excellent
4. Was the website easy enough to use? – Very easy
5. Out of 5 (with 5 being great) how would you rate us? 5
Richard Conlon
Tue 15th Sep 2015
1.What made you choose to buy these products from SSP? Good service
2. What did you think of the service? Very helpful
3. What did you think of the product? good
4. Was the website easy enough to use? no
5. Out of 5 (with 5 being great) how would you rate us? 5/5 for telephone service.
Mike Gates
Fri 11th Sep 2015
Still excellent 5 out of 5.
Rose Akem
Fri 4th Sep 2015
1.What made you choose to buy these products from SSP? Known supplier
2. What did you think of the service? Very prompt delivery (next day)
3. What did you think of the product? As expected
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 4
Mike Gates
Thu 3rd Sep 2015
1.What made you choose to buy these products from SSP? Found via Google search
2. What did you think of the service? excellent
3. What did you think of the product? good
4. Was the website easy enough to use? Yes, fine
5. Out of 5 (with 5 being great) how would you rate us? 5
Jon Boast
Fri 21st Aug 2015
1.What made you choose to buy these products from SSP?
You were a company who replied to my enquiry re custom Yellow warning signs
2. What did you think of the service?
Top work, nice contacts.
3. What did you think of the product?
Just what we need!
4. Was the website easy enough to use?
yes absolutey. It maybe nice to have an upload and preview section but very prompt with the designes
5. Out of 5 (with 5 being great) how would you rate us? 4! (because no one is every 100%. We can always be better!! ;-)
Les Stevens
Fri 21st Aug 2015
1.What made you choose to buy these products from SSP? Existing Satisfied customer returning.
2. What did you think of the service? Excellent.
3. What did you think of the product? Very good.
4. Was the website easy enough to use? Did have some problems in the payment / account section.
5. Out of 5 (with 5 being great) how would you rate us? 5
Andrew Chapman
Thu 20th Aug 2015
Thanks for all your help Danny - I've ordered the cover, locks, spare key and custom message.
Must say I was very impressed with the website layout, the way you guys use videos to showcase products and the responsiveness of your customer services. A refreshing contrast to my usual online experience!
David McCann
Wed 19th Aug 2015
What got me to your site was the ease of finding the product I wanted by googling the product name. I didn't know SSP. Someone has done a good job at making sure the SEO is sorted out.
Now I know you and your range of products, your site will be the first place to look for similar thins. Web shop was easy to use and delivery was excellent.
Jeff Watson
Fri 14th Aug 2015
1.What made you choose to buy these products from SSP? Internet search engine
2. What did you think of the service? Excellent
3. What did you think of the product? Just what we were looking for.
4. Was the website easy enough to use? Very easy
5. Out of 5 (with 5 being great) how would you rate us? 5
Sharon Rimmer
Sun 9th Aug 2015
If I need any Safety Products I always contact yourselves who are always quick and efficient to respond to my mails
Once the order is placed goods arrive as promised
I would give you a 5 every time
Peter Nicholson
Sun 2nd Aug 2015
I bought the products for personal use in securing dynamo lights on some bicycles that I own, and used your company as it was one of the first to figure in my Internet searches for such items. I found the website clear and quick to use, and the service fast and secure. I've fitted the products, and so far they seem to be very suitable. Overall, 5/5.
Derek Eaglen
Fri 24th Jul 2015
We were looking for suitable fixings for cladding panels.
Service was faultless.
Product fine but not suitable for our purpose.
Website easy to use.
Oil givit foive !
Diane Webley
Tue 21st Jul 2015
1. You were recommended by another Council.
2. Excellent service. Delivery in less than 24hrs.
3. The signs were well built and the dual arrow sign a money saver.
4. Website easy to use unfortunately my computer froze at the end so I telephoned the order, polite and helpful service given.
5. Rating 5+
Thank you.
Jaroslav Kratochvil
Tue 21st Jul 2015
1. What made you choose to buy these products from SSP? Have been looking for security fixings for my Defender and SSP website looked serious and also easy to use.
2.What did you think of the service? Excellent service.
3.What did you think of the product? As described, good quality.
4.Was the website easy enough to use? Yes. Also good information on the product.
5.Out of 5 (with 5 being great) how would you rate us? Rate 5
Mark Wilson
Tue 21st Jul 2015
1.What made you choose to buy these products from SSP? – found on the net and had what I wanted.
2. What did you think of the service? Easy to purchase and arrived quickly
3. What did you think of the product? Exactly what I wanted. I used to buy form somewhere else but they stopped stocking it.
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 5
Happy Customer
Jane Clayton
Mon 20th Jul 2015
1.What made you choose to buy these products from SSP? = As we had nearly run out.
2. What did you think of the service? = Very good
3. What did you think of the product? = Very good
4. Was the website easy enough to use? = ordered over the phone.
5. Out of 5 (with 5 being great) how would you rate us? = 5
Wendy Savill
Mon 20th Jul 2015
1.What made you choose to buy these products from SSP? You sell exactly what I was looking for.
2. What did you think of the service? Great, very speedy delivery.
3. What did you think of the product? Perfect for what I wanted.
4. Was the website easy enough to use? Yes, very.
5. Out of 5 (with 5 being great) how would you rate us? 5
Hazel Sykes
Fri 10th Jul 2015
Found you on the internet, you had the products that I wanted to use, the products were within my price range, the website was easy to use and the products arrived quickly. 4 out of 5
Rebecca Shawcross
Fri 10th Jul 2015
The order was placed as it was the most appropriate product we could find – security screws.
Easy to use website, prompt delivery. 5/5
Lynne Nixon
Fri 3rd Jul 2015
1.What made you choose to buy these products from SSP? You offered the correct products we were looking for which were easily found on the internet.
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 5
Joe Parkinson
Fri 3rd Jul 2015
1.What made you choose to buy these products from SSP?Minor collision in our underground car park
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Was the website easy enough to use? YES
5. Out of 5 (with 5 being great) how would you rate us? 5
Sue Besant
Thu 2nd Jul 2015
1.What made you choose to buy these products from SSP?
Range and ease of website
2. What did you think of the service?
Excellent –fast delivery
3. What did you think of the product?
Good,
4. Was the website easy enough to use?
Very Easy
5. Out of 5 (with 5 being great) how would you rate us? 5
Rob Murphy
Thu 2nd Jul 2015
Hi I found u on line the service was 10 and the delivery was 10 thanks for the service and I am sure u will hear from us again many thanks Very helpful staff
Jo Camelin
Tue 23rd Jun 2015
Great product and service. Very helpful. 5 out of 5.
Larry Dickinson
Sat 20th Jun 2015
1. What made you choose to buy these products from SSP? SSP were recommended by my client
2. What did you think of the service? The service was very good.
3. What did you think of the product? The product was as expected and good value.
4. Was the website easy enough to use? Website was easy to navigate.
5. Out of 5 (with 5 being great) how would you rate us? Early days but 4/5 at least.
Martin Burton
Fri 19th Jun 2015
1.What made you choose to buy these products from SSP?
Internet search.
2. What did you think of the service?
Good.
3. What did you think of the product?
Good.
4. Was the website easy enough to use?
Yes.
5. Out of 5 (with 5 being great) how would you rate us?
4
Philippa Boyd
Mon 8th Jun 2015
Web site easy enough. Quick delivery
Mick Masters
Mon 8th Jun 2015
Brilliant service and a wide range of goods.
Excellent web site and so easy to use.
I will use you again when I next need special fixings
Adrian Holbrook
Mon 8th Jun 2015
1.What made you choose to buy these products from SSP? Google search
2. What did you think of the service? Good
3. What did you think of the product? Fine – I didn’t actually use the product myself - re-selling as part of a sign we manufactured.
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 4
Nikki Karlstad
Fri 5th Jun 2015
1.What made you choose to buy these products from SSP? Internet search came up with your company as a supplier
2. What did you think of the service? Great and fast
3. What did you think of the product? Just what we needed
4. Was the website easy enough to use? Very easy
5. Out of 5 (with 5 being great) how would you rate us? 5
TOM HEWITT
Fri 5th Jun 2015
Good morning. I chose you because you were cheaper than another supplier I had used. I have found that A2 stainless specialised screws will always be expensive. Site was easy to use
Many thanks.
Paul Snotra
Fri 5th Jun 2015
1.What made you choose to buy these products from SSP? Clear website and professional website and product choice and price
2. What did you think of the service? Very good
3. What did you think of the product? Not tested yet but looks good for the job
4. Was the website easy enough to use? yes
5. Out of 5 (with 5 being great) how would you rate us? 5
John McGillivray
Mon 1st Jun 2015
1.What made you choose to buy these products from SSP? First company on internet search to stock required items.
2. What did you think of the service? 5/5
3. What did you think of the product? As ordered
4. Was the website easy enough to use? Website was ok to use 4/5
5. Out of 5 (with 5 being great) how would you rate us? 4.5/5
Eddie Gordon
Fri 29th May 2015
1.What made you choose to buy these products from SSP? Very competitive price
2. What did you think of the service? Very good
3. What did you think of the product? Excellent
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 5
Lesley Hogarth
Fri 29th May 2015
Very impressed with the service and speed of delivery. The sign was exactly what I wanted and better quality than expected. Would have no hesitation in using SSP again, Thankyou.
Keith Barber
Wed 27th May 2015
1.What made you choose to buy these products from SSP? SEARCHED ON INTERNET & FOUND YOU HAD THE PRODUCTS I REQUIRED.
2. What did you think of the service? VERY GOOD.
3. What did you think of the product? MATCHED EXISTING THAT HAD TO BE REPLACED, SO FINE.
4. Was the website easy enough to use? YES.
5. Out of 5 (with 5 being great) how would you rate us? ON 1ST IMPRESSIONS A 5.
Paul Collins
Tue 26th May 2015
Good service, good website. 5/5
Nicole Wright
Tue 26th May 2015
1.What made you choose to buy these products from SSP?
The website had exactly what I wanted for a good price (Danger of Death sign)
2. What did you think of the service?
Good
3. What did you think of the product?
I did not get to see the product, but the recipient, my 3 year old nephew, said it was his favourite birthday present. Photo attached.
4. Was the website easy enough to use?
Yes
5. Out of 5 (with 5 being great) how would you rate us?
5
Dave Morgan
Mon 18th May 2015
We would have no hesitation in recommending your company and services.
1. Service: Fast efficient and knowledgeable.
2. Good quality products.
3. Easy to use web site on the whole.
4. 4.9/5.
Hayley Spencer
Fri 15th May 2015
1. What did you think of the service? Brilliant
2. What did you think of the product? Very good
3. Was the website easy enough to use? Yes very easy
4. Out of 5 (with 5 being great) how would you rate us? 5
Jamie Aird
Thu 7th May 2015
1.Very good – delivery was on time.
2.Product hasn’t been used yet.
3.Website was fine.
4. 4/5
Dave Reeves
Fri 1st May 2015
The service received was excellent and a prompt delivery.
James Forrest-Lines
Fri 1st May 2015
Very good service – I have 10 wards to refurbish and will be using you for fixings.
Graham Watson
Fri 1st May 2015
Excellent service, the order was immediately acknowledged by Jenny Butler and I received the goods less than 24 hours after I placed the order.
Good website which is easy to use.
The delivery charge was quite high at £6.65 plus VAT for 5 small driver inserts but this was OK this time as I wanted them asap, I can't remember if the SSP website offered an option to chose a cheaper but slower service.
For my requirements on this occasion where I wanted immediate delivery I rate SSP at 5 out of 5
Becky Brooks
Thu 9th Apr 2015
1. What did you think of the service? [Bex] BRILLIANT
2. What did you think of the product? [Bex] BRILLIANT
3. Was the website easy enough to use? [Bex] NOPE TOOK AGES TO CHOOSE HAD TO RING IN THE END
4. Out of 5 (with 5 being great) how would you rate us? [Bex] 5
Martin Lamb
Sun 29th Mar 2015
Sorry it's taken so long in responding but the service and bits have been great and thank you.
Phil Holman
Sun 29th Mar 2015
1-Service was very good, Product was well made and prefect for job in hand.
2-Web site was easy to use.
3-5 out of 5 will 100% use you again in future.
Jenna Riley
Sun 29th Mar 2015
The website is easy to use and the order I placed arrived very promptly. I’d emailed with a query prior to making the order and the reply to this was quick and all my questions were well answered.
Liz Baranov
Fri 20th Mar 2015
1. What did you think of the service? Brilliant – a call to keep me up to date although my proof was delayed, delivery as promised and products fab!
2. What did you think of the product? Exactly as billed
3. Was the website easy enough to use? Yes thanks
4. Out of 5 (with 5 being great) how would you rate us? 5
David Turgoose
Fri 20th Mar 2015
1. Service / supply prompt and correct.
2. Product very good, performs well.
3. Website easy enough to navigate, but I ordered by phone as you did not do the precise item I wanted, and ordered close to my requirements.
4. 5 out of 5.
Simon Hallowes
Sun 15th Mar 2015
Thank you very much for the signs I recently ordered. I got great help on the phone from a friendly and sympathetic chap who understood just what I wanted and got it produced and delivered 2 days later. Great service at a great price.
Alan Stevens
Sat 14th Mar 2015
Happy to feedback. This is the second time I have bought from you and have been very happy both times. The process is straightforward and easy, my delivery arrived promptly and although I haven’t had chance to use the product yet, am sure it will be fine.
All-in-all, it’s a joy to shop with you and would rate you 5 out of 5.
Scott Spackman
Sat 14th Mar 2015
1. What did you think of the service? Always ordered online, providing and excellent and easy to use service.
2. What did you think of the product? Excellent
3. Was the website easy enough to use? Very
4. Out of 5 (with 5 being great) how would you rate us? 5
Stella Hewison
Sat 14th Mar 2015
The service was great.
The product was exactly what I ordered.
My daughter used your web site on my behalf, and the order was completed within minutes.
I would rate you 5 out of 5
Dave Simpson
Mon 9th Mar 2015
1. What did you think of the service?
Very good…. Prompt delivery.
2. What did you think of the product?
Looks good quality. Just what I was I looking for in terms of size and quality/price.
3. Was the website easy enough to use?
Yes. Won’t be buying from you regularly but for a one off purchase it was good. Will return if in need of any of your products.
4. Out of 5 (with 5 being great) how would you rate us?
5 I know it’s no good for business but your website is interesting enough just to browse without buying !!!!!
Jacquie Cross
Mon 9th Mar 2015
Brilliant, prompt service as always, a pleasure to do business with!
Caroline Tatchell
Fri 6th Mar 2015
1. What did you think of the service? Excellent
2. What did you think of the product? Only half of the order has been received so far but so far so good
3. Was the website easy enough to use? Fairly considering the amount of items you have on it J
4. Out of 5 (with 5 being great) how would you rate us? 5
Ben Stafford
Fri 6th Mar 2015
1. What did you think of the service?
Excellent
2. What did you think of the product?
Excellent - but we knew that - just a replacement fob
3. Was the website easy enough to use?
OK - could be less cluttered
4. Out of 5 (with 5 being great) how would you rate us?
5 - the delivery and tracking was excellent
Nick Jones
Fri 6th Mar 2015
Outstanding service all round. You are now the preferred safety supplier to Grosvenor Rowing Club Chester
Roddy Young
Fri 6th Mar 2015
I was very pleased with everything regarding my order, particularly the prompt delivery. Keep up the good work.
Calum Samuel Cruickshank
Fri 6th Mar 2015
The service was quick and the customer support when I had to change the delivery date was fast and extremely helpful.
The website was very straight forward so I found what I needed very quickly. The product hasn’t been in use long enough to comment on it but over all we are very happy, thanks very much.
Darren Ramhit
Fri 6th Mar 2015
1. Very impressed as always. I had used SSP a few years ago for some torx screwdriver bits and your range was very impressive.
2. Good. Our application and use of the TH3 driver bits with security screws is quite harsh so quite a few did not last. In addition 2 bits were broken on receipt of delivery. Sadly I was away on business at the time otherwise I would have contacted SSP sooner. It wasn’t a problem though as I ground down these bits further and we made use of them.
3. Yes, well done for having a good design.
4. 5 mainly due the great range of driver attachments you do supply.
Lee Partridge
Fri 6th Mar 2015
1. What did you think of the service? Great service, speedy delivery.
2. What did you think of the product? Good product, will definitely order again.
3. Was the website easy enough to use? Well laid out format, easy to navigate.
4. Out of 5 (with 5 being great) how would you rate us? 4
Chris Starkie
Mon 2nd Mar 2015
I was chuffed to bits, i've been after one of these bolts for a long time so to find 10 for a reasonable price was great. Very fast delivery.
Diane Halliday
Mon 2nd Mar 2015
you get a 5 for all service product and web site thanks for the good service it makes a refreshing change
Bekka Duiker
Mon 2nd Mar 2015
1. What did you think of the service? Very effective communication and friendly service.
2. What did you think of the product? The products we purchase are always great quality for value.
3. Was the website easy enough to use? Was not aware you had one, will bear that in mind.
4. Out of 5 (with 5 being great) how would you rate us? 5
Charlotte Hodkinson
Fri 27th Feb 2015
Great service, prompt delivery.
Richard Bowman
Thu 26th Feb 2015
1. What did you think of the service? Good
2. What did you think of the product? We needed that product to use on an existing system, thus no choice of product
3. Was the website easy enough to use? Yes very good
4. Out of 5 (with 5 being great) how would you rate us? 5
KDF Electrical
Mon 23rd Feb 2015
1. What did you think of the service? EXCELLENT COULDNT ASK ANY MORE
2. What did you think of the product? IT WAS A VERY SOLID, NEAT PRODUCT.
3. Was the website easy enough to use? YEAH NEEDED HELP FROM YOUR DESIGNER BUT HE WAS SPOT ON.
4. Out of 5 (with 5 being great) how would you rate us? GOT TO BE A 5+
Jules Ferrigno
Fri 20th Feb 2015
SSP provided a courteous and fast service. Thank you
Holly Chapman
Fri 20th Feb 2015
1. What did you think of the service? Brilliant
2. What did you think of the product? Just what we needed
3. Was the website easy enough to use? Yep
4. Out of 5 (with 5 being great) how would you rate us? 5
Johnathan Simpson
Sun 15th Feb 2015
Firstly I found the website very easy to use and informative and easy to place the said order.
Secondly having placed the order I had time to think regarding the order and found I needed to add something else to the order.
So I rang up and spoke to a most helpful gent who went through my order and added the extra item,but I also found out that I had not correctly ordered the right items that I needed and my mistake was explained and we updated my order which could have turned out a big pain for me. So well pleased and gained a bit more knowledge of your products.
Thirdly the delivery was excellent and with being a security product even though it was a small package it arrived fast and secure and the items were very good quality.
To rate you 5 out of 5.
Peter Wilson
Sat 14th Feb 2015
It was my first time ordering with your company. Website and service good. Easy to find product and quick delivery of item.
I’d no issues and would rate it a 5
Harry Gibbons
Fri 13th Feb 2015
1. What did you think of the service? Excellent
2. What did you think of the product? Very Good
3. Was the website easy enough to use? It took a few minutes to understand but good then
4. Out of 5 (with 5 being great) how would you rate us? 5
Andrew Robb
Fri 13th Feb 2015
Service and product are good. I will use SSP in the future
Judith Duce
Tue 10th Feb 2015
1. What did you think of the service? Very friendly and efficient.
2. What did you think of the product? Brilliant – exactly what we needed.
3. Was the website easy enough to use? Yes it was.
4. Out of 5 (with 5 being great) how would you rate us? Definitely 5
Susan Jervis
Tue 10th Feb 2015
Service – excellent.
Product – just what we wanted.
Website – easy to use.
5/5
Nick Greenwood
Tue 10th Feb 2015
Service 5
Product 5
Website 4
Overall 5
“I’ll be back”!
Peter Tapp
Tue 10th Feb 2015
1. What did you think of the service? Very Good
2. What did you think of the product? fine
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5
Steven A Edwards
Tue 10th Feb 2015
I only ordered a few Allen Keys but everything went fine with the items arriving intact and on time.
Tony H
Tue 10th Feb 2015
1. What did you think of the service? Excellent. Cannot fault
2. What did you think of the product? Very good quality. Cannot fault
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5
Sarah Haseldine
Fri 6th Feb 2015
1. What did you think of the service? Very prompt
2. What did you think of the product? Good quality
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5
Vikki Jell
Tue 3rd Feb 2015
1. What did you think of the service? Very good, ordered online and the goods arrived early the next day
2. What did you think of the product? Very good, clear and easy to use
3. Was the website easy enough to use? Yes, very good, I was able to review multiple items in the basket to see what was most suitable
4. Out of 5 (with 5 being great) how would you rate us? 5
Evan Meredith
Tue 3rd Feb 2015
1. What did you think of the service? Very good, ordered online and the goods arrived early the next day
2. What did you think of the product? Very good, clear and easy to use
3. Was the website easy enough to use? Yes, very good, I was able to review multiple items in the basket to see what was most suitable
4. Out of 5 (with 5 being great) how would you rate us? 5
Craig Smith
Tue 3rd Feb 2015
This is the second time i've ordered from SSP.
both transactions have gone smoothly. easy to find what i wanted on the website and easy to order.
deliveries have been received in the appropriate timescale.
all in all a pleasant experience. 4.5 out of 5.
Gerry Barnett
Tue 3rd Feb 2015
Excellent service , good quality product , very satisfied customer . Many thanks
Gary Hardiker
Tue 27th Jan 2015
1. What did you think of the service? Service was excellent
2. What did you think of the product? Good quality product
3. Was the website easy enough to use? Easy to find exactly what I needed!
4. Out of 5 (with 5 being great) how would you rate us? 5 – will be looking to purchase other items from you in the future
Nicholas Lockyer
Mon 26th Jan 2015
Very happy with level of service and quality of product. 5/5
Lee Jackson
Mon 26th Jan 2015
The service was great and the product arrived the next day promptly. 5 out of 5 for service and delivery. Thank you.
Mark Haywood
Fri 23rd Jan 2015
1. What did you think of the service? ok
2. What did you think of the product? good
3. Was the website easy enough to use? yes
4. Out of 5 (with 5 being great) how would you rate us? 4
Evelyn Reeve
Thu 22nd Jan 2015
Service: Found the service 5 out of 5. Really good got the package within the time stated.
Product: The products are really good. My mother has dementia and lives at home. However she switches of gas central heating and moves the gas control to off. Has taken over a year to find products such as this. Would recommend you share your products with Social Services and Alzheimer's societies as none of these knew of these products. It has certainly given us peace of mind that my mum cannot switch off the heating now. We needed a locking device to go over power supply and plug socket however you did not have 1 single locking product that covered both. So we purchased a plug socket and the larger key lock. It was a tight fit and we needed to move the gas timer controls to fit both. It would have been better to get 1 cover. Something to consider with your supplier.
Website: Yes found it easy to use
Overall: 5 out of 5
Lynn Hughes
Thu 22nd Jan 2015
1. What did you think of the service? great as usual
2. What did you think of the product? good quality as expected
3. Was the website easy enough to use? i do sometimes struggle with finding what I want & then I need to call you
4. Out of 5 (with 5 being great) how would you rate us? a good 4+
Kerrie Thacker
Fri 16th Jan 2015
1. What did you think of the service? Very fast delivery
2. What did you think of the product? Fit for purpose can be amended to our requirements if needed easily
3. Was the website easy enough to use? Yes very easy to use
4. Out of 5 (with 5 being great) how would you rate us? 5
Ian McBean
Fri 16th Jan 2015
Great service, will use again.
Lynne Fitzgerald
Fri 16th Jan 2015
Service was good, product was good, website was easy and we rate you 5
Marie Speakman
Sat 10th Jan 2015
Service. Great
Product. Great
Website. Good
Overall. 5
Lee Deaves
Fri 9th Jan 2015
We’ve just received our signage and I just wanted to drop you an email to say thank you for the excellent and quick service I’ve received from you over the course of my last couple of orders.
I would like to confirm we are very happy with the quality of the artwork and products in general. We have received everything we asked for when we asked for it etc, and I just wanted to say thank you.
At all stages of the process and with everybody else we have had dealings with. Mark has also been a massive help when he has answered the phone.
Mike Ormond
Fri 9th Jan 2015
1. What did you think of the service?
Excellent
2. What did you think of the product?
Very good
3. Was the website easy enough to use?
Yes
4. Out of 5 (with 5 being great) how would you rate us?
5
Dave Cudbertson
Fri 9th Jan 2015
1. What did you think of the service? Great service offering quick dispatch of the fit for purpose items I required at a very reasonable priced
2. What did you think of the product? Product was as required. High print quality that will proved durable I am sure.
3. Was the website easy enough to use? Simple to navigate/ search, order and pay for goods.
4. Out of 5 (with 5 being great) how would you rate us? 5 i will definitely order again if we need more signs for our club. Many thanks.
Nicholas Lockyer
Fri 9th Jan 2015
All aspects of the service and the product met with my complete satisfaction (5/5). Thanks
Roger Oates
Fri 9th Jan 2015
Very good service, product perfect, website easy to use. Will use you again in the future 5*****
David Perlman
Tue 6th Jan 2015
No problems at all, happy with the product, delivery and website. 5 out of 5.
Tim Staples
Mon 22nd Dec 2014
5 stars! Everything was excellent. I thought the website info about the security screws was comprehensive incl. dimensions, torque etc. and an easy site to navigate.
Paul Baker
Mon 15th Dec 2014
1. What did you think of the service? Easy and prompt delivery
2. What did you think of the product? Good quality and they actually drilled as expected
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5
David Killen
Fri 12th Dec 2014
The service was excellent in every way. 5
Brian McTavish
Fri 12th Dec 2014
The service was excellent and prompt.
The product was exactly what I asked for.
The website was user friendly and easy to navigate.
5
Zella Morley
Wed 10th Dec 2014
The service 5 out of 5 very helpful indeed.
The gentleman on the phone had all the information that I required and sorted out my order that same day. The delivery was fine and product is well made.
Will happily use your company in the fut
Steve Brown
Sat 22nd Nov 2014
Just to say thanks for your prompt attention to my order, package arrived safe and secure, started to use the security screws same day
website easy to use 5* any day of the week thanks again
Martin Stevens
Fri 21st Nov 2014
Product was great, price was good
Graham Roberts
Tue 11th Nov 2014
1. What did you think of the service? Good
2. What did you think of the product? Good
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5
Stuart Searis
Mon 3rd Nov 2014
The website was easy to use and informative. 20 times Better than some of your competitors which is why I placed an order with you guys.
The products I ordered were fine. I would recommend and will use you for all these types of items moving forward
Keith Dunkley
Fri 17th Oct 2014
Extremely pleased with product, price, delivery & web site 5/5
Ross Pamphilon
Fri 17th Oct 2014
1.What did you think of the service? excellent
2.What did you think of the product? excellent
3. Was the website easy enough to use? yes
4. Out of 5 (with 5 being great) how would you rate us? 5
:D
Paula Markham
Mon 29th Sep 2014
1. What did you think of the service? Excellent Service from ordering to delivery.
2. What did you think of the product? Excellent Products
3. Was the website easy enough to use? Website very easy to use
4. Out of 5 (with 5 being great) how would you rate us? 5*
Kerrie Thacker
Fri 26th Sep 2014
Fast delivery on the second order, was told on the first order that it was next day delivery but it wasn’t and helpful members of staff
The product matches what we need for now with options to personalise
The website is very easy to use
Out of 5: 4
John Stanley
Tue 2nd Sep 2014
Just a short note to say I found your website easy to navigate around, and your product range was just what I was looking for. Many thanks for your quick delivery, I am sure we will be using you in the future.
Terry Woods
Mon 1st Sep 2014
Website easy to use – found what I wanted quickly
Product delivered quickly
Satisfactory product
Good service (rate as 5)
Lynn Hughes
Fri 29th Aug 2014
I found your site very easy to use, especially as I didn't exactly know what I was looking for.
Hopefully we will be back again soon
Steve Allison
Thu 7th Aug 2014
Everything fine. No problems. Excellent service.
Thank you
Damien Seymour
Sun 15th Jun 2014
10 out of 10 for everything you provided!!!!!!!!!
Great company.
Damien Seymour
Paul Strong
Thu 8th May 2014
Excellent products, and excellent customer service.
Will use again and recommend.
Keith Ogden
Wed 18th Dec 2013
Thank you for your service.
Verna Beighton
Sat 5th Oct 2013
Thank you for an excellent service and a brilliant product. We were at our wits end trying to find a solution to getting our new car up a step into our garage, until we happened upon your website and found your vehicle ramps. The product arrived in good time and in good order.
If I was to mark you out of 10 I would give you 10
I have already recommended your website to family and friends.
Andy Harmon
Fri 4th Oct 2013
Quick delivery after placing my order
John Shaw
Fri 26th Jul 2013
Service was great will definitely be using you again.
Sheila Parsons
Fri 26th Jul 2013
I found the whole process from start to finish very good indeed. I was pleased to find a product of 'better quality' than the plastic film products that feature widely on the internet - but not go the extreme of Highways quality (and cost!).
Shaukat Ali
Fri 17th May 2013
ORDER RECEIVED CONGRATULATIONS FOR YOUR EXCELLENT PRODUCTS AND SERVICE.HOPE TO DO THE BUSINESS AGAIN SOON
Keith Taylor
Thu 16th May 2013
The website was easy to use with an excellent range of products available in both small and large quantities.
The on line ordering was straight forward and the items received the next day.
Overall a great customer experience, Congratulations.
Morven MacLean
Wed 15th May 2013
Very good service (will use again) Staff were very helpful and signs were delivered quickly (Better than expected)
William Spalding
Wed 15th May 2013
Thank you for
A good fast service
A very good product that works well,
A website easy enough for a Silver surfer to manage
I will certainly recommend your service to friends.
Neil Taylor
Tue 14th May 2013
OVER THE MOON WITH SERVICE AND DELIVERY, DID WHAT IT SAID ON THE NET
MANY THANKS WILL USE YOU AGAIN.
Kathryn White
Mon 13th May 2013
Good product, next day delivery.
Steve Scholes
Wed 13th Mar 2013
Keith
Just a quick note to say screws arrived today and I have fitted them - they are perfect for the job
Thanks again for your kind help
Phillip Terry
Mon 11th Mar 2013
Good selection of products at reasonable price with speedy delivery.
Paul Gray
Fri 8th Mar 2013
Brilliant service, no problems with my orders, super quick postage!
Helen Foster
Thu 7th Mar 2013
The service was speedy and efficient and the goods were exactly what I wanted at a fair price.. Both items were exactly as described and shown on the website.. I was happy with everything including the follow up e mails which were friendly but professional... The website was very easy to navigate. I did not know the correct name of the product that I wanted and the website assisted in finding the items and the drawings of what I was ordering really helped in confirming I had chosen the right things.
Ioan Davies
Wed 23rd Jan 2013
Stuff arrived today, all in good order, Thanks very much for the speedy supply, excellent service
Geoff Smith
Mon 10th Dec 2012
It was very nice to get the invoice promptly and the goods arrived next day – well done.
David Cole
Thu 15th Nov 2012
Products were in stock with super fast delivery i.e. next day couldn't have asked for anything more... I particularly liked with the Pin Torx screws there is a link with the correct driver insert which is great as we are never too sure which insert goes with which size screws.
Mark Greaves
Wed 14th Nov 2012
Reasonable price, goods delivered on time
Jeff Mead
Wed 14th Nov 2012
Prompt and efficient service... The product was exactly what I wanted at a good price
Peter Hill
Tue 13th Nov 2012
Everything was great thank you. Would use you again.
Simon Raw
Mon 12th Nov 2012
Everything Perfect. Thanks
Peter Isaacs
Mon 12th Nov 2012
The website was easily found using Google. Your site is well designed and locating the appropriate fasteners was straightforward.
Ken Webb
Wed 29th Feb 2012
Thank you for the prompt service you provided, the product was as described very good and easily fitted’
Your website helped me to choose the right items which came packed well and undamaged.
Thankyou
John F
Wed 30th Nov -0001
Couldn’t fault the on-line and delivery service. Arrived promptly.
When the need arises I will definitely use your company again.