Jeanette Williams
Tue 28th Feb 2023
4. Would you recommend us?
Helpful and supported by email when looking for a product. Service from sales to delivery all went well.
Vince Mahoney
Thu 8th Dec 2022
4. Would you recommend us?
I ordered your thermostat anti tamper guard to stop hall hires changing the settings and wasting gas. I was concerned about it affecting the temperature reader in the Hive stat and impeding the signal to the boiler (not close), but it appears to be working OK ... and delivered the next day despite me ordering after 4pm - many thanks.
Brian
Wed 7th Dec 2022
4. Would you recommend us?
David Spinner
Thu 21st Oct 2021
4. Would you recommend us?
Good website especially the detailed drawings with measurements. Delivered quickly, although a day later than quoted, & very well packed.
Howard C
Wed 17th Feb 2021
What made you choose to buy these products from SSP? You came up high on Internet search
What did you think of the product? Product exactly what we needed
What did we get right? Very fast delivery – arrived next morning before 10am
What could we improve? Nothing
Is there anybody that you have dealt with that deserves a special mention in our team meeting? No as only dealt online
Finally, out of 5 what would you rate us? 5
Jamie B
Thu 19th Nov 2020
1.What made you choose to buy these products from SSP?
I work in the care industry and had seen the products on line. Sadly my father suffers from dementia and started playing with his heating controls. I therefore purchased the SSP products.
2.What did you think of the product?
Very good. Well made and easy to install.
3.What did we get right?
Well designed product, everything required in the box.
4.What could we improve?
Had to modify one product to go over a wire. But not sure how you could design that in. Thermostat radiator covers work well on new thermostat but not old ones . Maybe good to increase size range in future.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
No
Finally, out of 5 what would you rate us? 5
Kelly R
Thu 23rd Jan 2020
Your products were recommended to us by our fire officer when reviewing our fire risk assessment. The switch covers we ordered were delivered promptly and in good condition.
Kingdom
Mon 7th Oct 2019
Price was cheaper/reasonable compared to others.
I believe you automatically keyed the cages alike which is the correct action to take.
All good. Thank you
David N
Tue 23rd Apr 2019
1.What made you choose to buy these products from SSP? I have ordered from you before
2.What did you think of the product? Perfectly for what we needed
3.What did we get right? Yes
4.What could we improve? Nothing for now
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All the team was great
Rating out of five - More that five it arrive the next day .
I will be using you again for more covers hopefully soon
Will U
Wed 16th Jan 2019
1. What made you buy these products from SSP Direct – It was the perfect product for my requirements at a good price
2. What did you think of the product? – As described – very satisfied
3. What did we get right? – product description – delivery times
4. What could we improve? – I have no comment
5. Is there a particular member of our team that deserves a mention in our weekly meeting? – All completed online
Finally, out of 5 what would you rate us? 5
Anthony G.
Thu 30th Aug 2018
ALL GOOD 5/5 !
Steve W.
Wed 18th Apr 2018
I was very pleased with the product. Placing the order was straight forward and delivery was great.
I will definitely purchase from you again.
Michael Kennedy
Mon 8th Jan 2018
Service was great and the item I was looking for and the assistance provided was ideal.
Would be happy to use your company in the future.
Keep up the good work.
Ewen Mcpherson
Sat 5th Aug 2017
The service was 1st class, 5. We needed the cover because my mother-in-law has dementia, and someone, perhaps a carer, kept altering the central heating settings. We googled your company
Graham Douglas
Tue 14th Feb 2017
1.Had seen these items before in another hall and could not remember the name of the product so searched the net and your SSP came up did some comparisons and chose yourselves.
2.The service was excellent what topped it was your returns system, I was able to exchanging the large for the medium with no hassle; well done.
3. The product was very good well moulded and substantial thickness and having the same keys for both.
4 .Your rating in my opinion is 4.99, no disrespect nobody perfect.
Steve Leyland
Fri 27th Jan 2017
1. What made you choose to buy these products from SSP? Your product was specified
2. What did you think of the service? I ordered my product via your internet page and found it quick and easy you use.
3. What did you think of the product?The product was as expected !!
4. Out of 5 (with 5 being great) how would you rate us? Defo 4 out of 5
Clive Taylor
Thu 12th Jan 2017
1. What made you choose to buy these products from SSP? You had the right product at the right price
2. What did you think of the service? Excellent
3. What did you think of the product? As required
4. Out of 5 (with 5 being great) how would you rate us? 4.5 – Website / checkout could be improved
Susan Powell
Fri 6th Jan 2017
I had a criteria of what wanted and I searched the web for the item, your product is strong, what we needed, good choice of size. Easy to order. Received quickly.
Stephen Minshall
Thu 25th Aug 2016
The fact that I have bothered with feedback is a credit to your company.
You delivered a good product on time and safely
Well done!
5/5
Evelyn Pendlebury
Fri 8th Jul 2016
1. What made you choose to buy these products from SSP? – online search
2. What did you think of the service? - excellent
3. What did you think of the product? – exactly as expected and required
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? – nothing, all was good
Alex Botting
Thu 23rd Jun 2016
Brilliant service! Great product helpful customer service department
Andy Wade
Fri 4th Mar 2016
Great Service
1.What made you choose to buy these products from SSP? Found you on E-Bay whilst trying to locate anti-tamper covers for thermostats. Other suppliers seem to be charging higher prices.
2. What did you think of the service?
Excellent straight forward – online with credit card – prompt e-mail confirmation
3. What did you think of the product?
I made a mistake with the initial order – the return was organised on the phone and the new order actioned promptly.
4. We are currently re-developing our website, what improvements (if any) would you like to see?
Nothing – everything seems fine
5. Do you think that having the option to pay through PayPal would be useful?
I use Paypal a lot on E-bay and other sites, so you do have this option I would use it.
6. Out of 5 (with 5 being great) how would you rate us?
Job well done 5 out of 5
Lucy Lea
Thu 18th Feb 2016
1.What made you choose to buy these products from SSP?
Very competitive rate
2. What did you think of the service?
excellent
3. What did you think of the product?
excellent
4. We are currently re-developing our website, what improvements (if any) would you like to see?
A bit clearer, larger pictures and writing
5. Do you think that having the option to pay through PayPal would be useful?
No as I’m a business
6. Out of 5 (with 5 being great) how would you rate us?
5 excellent – very speedy delivery and great communication
Mark Reeves
Fri 27th Nov 2015
1.What made you choose to buy these products from SSP? Sales team had selected the products whilst quoting for the project.
2. What did you think of the service? Good and helpful.
3. What did you think of the product? Reasonable quality.
4. Was the website easy enough to use? Average.
5. Out of 5 (with 5 being great) how would you rate us? 4
Darren Johnson
Thu 19th Nov 2015
What did you think of the service? Very Good
What did you think of the product? Very Good, but have fitted these items before.
Was the website easy enough to use? Yes.
Out of 5 (with 5 being great) how would you rate us? 4.5
Les Chapman
Sun 1st Nov 2015
1.What made you choose to buy these products from SSP? Availability of product for my needs
2. What did you think of the service? Excellent service, straight forward ordering process
3. What did you think of the product? Brilliant, using it in a care home to cover a wireless router to stop staff tampering
4. Was the website easy enough to use? Very easy, clear and concise product categories
5. Out of 5 (with 5 being great) how would you rate us? 5 out of 5 will use you again with confidence
Claire
Fri 30th Oct 2015
1.What made you choose to buy these products from SSP? Cheapest found on net
2. What did you think of the service? good
3. What did you think of the product? good
4. Was the website easy enough to use? yes
5. Out of 5 (with 5 being great) how would you rate us? 5
Gareth Davies
Fri 2nd Oct 2015
1.What made you choose to buy these products from SSP?
Only small quantities of each product were required and yours was the only online supplier that allowed the purchase in quantities of ten which perfectly matched our requirements.
2. What did you think of the service?
Excellent, especially the quick delivery.
3. What did you think of the product?
Well packaged and look good quality products.
4. Was the website easy enough to use?
Yes
5. Out of 5 (with 5 being great) how would you rate us?
4 out of 5
Liz Brook
Fri 10th Apr 2015
We were very happy with the product, the service the website 5 out of 5.
Matthew Huxtable
Fri 17th Oct 2014
5/5 - my order was the one which seemed to go missing and either you or your office called as they had noticed no tracking information had come back, and the package was re-sent.
This is customer service unparalleled with most other firms with whom convincing them a package has not arrived turns into a very stressful experience for the customer!
The product itself is exactly what I was after.
Many thanks
Malcolm Crabbe
Fri 10th Oct 2014
All very good thank you. Very quick delivery. 5/5
David Smith
Mon 13th May 2013
Just a quick bit of feedback:
Good, quick service
Well made product as expected
Great Price/ multibuy offer
Will use again in the future as and when required.