Terms & Conditions
These terms and conditions will apply to all transactions placed online, or by telephone.
By using this site you are agreeing to these terms and conditions.
Our office operates from 9:00am to 5:00pm Monday to Friday
How to Order
All orders can be placed online through the website or via telephone on 0844 997 0101
Method of Payment
We are able to accept the following credit cards and debit cards:
- Visa Electron
- Visa Debit
Totally Secure Payment
Safe, secure and easy. Red Splash Consultancy Ltd uses the industry standard secure payment system powered by "sage pay". Your financial and personal information, including credit card number, name and address, and phone number, are encrypted so that they cannot be viewed while travelling over the internet.
If any item you have chosen is unavailable you will be contacted via telephone or email the next working day. We will provide an estimate of when the goods will be available. You have the right to cancel your order if you would rather not wait and we will immediately refund your credit card or debit. If you do decide to proceed, we will place an order with our supplier and get the product to you within 24 hours of it arriving into our warehouse.
All prices are shown in pound sterling (£) and are shown with and without UK VAT at the current rate unless stated otherwise. All prices are subject to change without prior notice.
Pricing and Text Errors
Prices and specifications are checked and updated to the best of our ability, whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.
All products offered are guaranteed for a period of twelve months, unless otherwise stated, from the date of the original invoice. The guarantee is based upon the products ability to deliver the results outlined in any specification accompanying the product. The guarantee excludes faults caused by accident, neglect or misuse.
In the event that the product ordered is not required it may be returned by agreement with SSP, at the expense of the client, within 7 days of the original order. Returned items must be identified externally with a returns number and be in the same packaging and condition as when dispatched from our warehouse. Only when we are satisfied that returned items are fit for resale will a refund be arranged.
For 'off the shelf' items, a restocking charge of 15% may be applied. Further to this, unfortunately we are unable to refund 10 packs of screws or clutch head removal tools. (See products for more information)
In the case of STI manufacturered products, products that are assembled from component parts (like AED cabinets and alarmed covers) will incur an additonal 20% restocking fee.
Finally bespoke products (in particular signs), will not be taken back into stock as they cannot be sold. The only time refunds can be given is if the bespoke product has arrived faulty or defective.