Deirdre McLoughlin
Tue 14th Nov 2023
4. Would you recommend us?
Nikky
Mon 27th Sep 2021
4. Would you recommend us?
Daniela F
Wed 10th Feb 2021
1.What made you choose to buy these products from SSP? It was an internal recommendation from a colleague in my company
2.What did you think of the product? Good quality and cover GDPR needs.
3.What did we get right? Quick attention and good follow up, even for our dispatch with a 3rd party
4.What could we improve? In my experience, nothing. Good attention and service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes, he was really helpful during the purchase process and collect.
Finally, out of 5 what would you rate us? In my experience 5
Gillian C
Thu 24th Sep 2020
1.What made you choose to buy these products from SSP? Found your company via search engine and they met the GDPR and Covid requirements
2.What did you think of the product? It was exactly as advertised, feels good quality and the print is clear
3.What did we get right? Easy to order. Received confirmation, delivery details and invoice promptly. Delivery arrived within a couple of days.
4.What could we improve? I cant think of anything that could be improved upon.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, sorry.
Finally, out of 5 what would you rate us? 5
Kim
Thu 13th Feb 2020
1.I chose to buy from SSP as, when sourcing the Visitor Book, your site was one of the main ones to come up. I also liked the choice of different sizes, prices, orientation (eg portrait or landscape) etc of what you could provide.
2.Having received the book and backboard I ordered, I am very pleased with the quality and professional look of these products. Unfortunately, as this is something new being introduced to our Reception, I have not had the go-ahead from management to start using these yet.
3.The ordering process was simple, clear and straight-forward and the order arrived exactly when expected and was securely packaged.
4.I cannot see any areas necessary for improvement in your service and would be very happy to use you again.
5.I did not deal with a particular individual, it was all done online.
Rating: 5/5
Jackie W
Tue 11th Feb 2020
Product: Great - 4 out of 5
Service: Excellent 5 out of 5
Carol F
Wed 15th Jan 2020
1.What made you choose to buy these products from SSP? Purchased before
2.What did you think of the product? Brilliant
3.What did we get right? Absolutely
4.What could we improve? No everything was great and prompt delivery.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I ordered online.
Finally, out of 5 what would you rate us? 5
Elisabeth F
Fri 20th Dec 2019
All good thank-you, 5 stars and I am a repeat customer
Corinne O
Mon 7th Oct 2019
1.What made you choose to buy these products from SSP? Was the cheapest we could find, and easy to order.
2.What did you think of the product? It is the 2nd one we have ordered.
3.What did we get right? – delivery very prompt
4.What could we improve? Nothing I can think of
Finally, out of 5 what would you rate us?
Barry L
Tue 10th Sep 2019
I was looking for a specific GDPR compliant Visitors book that would include Car registrations , yours seemed to be the best book and the price was quite good also. The purchase of the Visitors book cover for the price was good and it makes the book look professional.
Pauline C
Mon 27th May 2019
Thank you for getting in touch. The delivery was very prompt and the product is as we expected. 5 out of 5.
Office
Wed 22nd May 2019
1.What made you choose to buy these products from SSP? Safe GDPR documents
2.What did you think of the product? OK but expensive
3.What did we get right? Quick delivery
4.What could we improve? Cost
SSP Reply:
Thank you for your feedback.
You will be pleased to know that we have just reduced the cost of our GDPR books, which you will benefit from when you come to reorder. If you are ordering multiple books we will always look to work with you on pricing. Please just give our friendly customer service team a call to discuss this.
Tracey M
Fri 10th May 2019
Good Morning,
Thanks for your email and request, please find below the responses.
We have bought these items from yourselves before.
Found yourselves on the internet a while back.
The product does exactly what we want.
Yes you got it right so quick service and there is nothing you can do to improve
We hope that this is of some help.
Vicki N
Fri 10th May 2019
1.What made you choose to buy these products from SSP? recommendation from other school
2.What did you think of the product? No faults, exactly what we needed.
3.What did we get right? Speed of delivery, fantastic service
4.What could we improve? Website usability, I had to call to find out what the product was that I had before as this had been moved.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Initially I called the customer service team and spoke to a gentleman who helped me with my product selection, very helpful. Sorry, can't remember his name!
Finally, out of 5 what would you rate us? 5
Lynne M
Thu 25th Apr 2019
Thank you for your survey request. On the whole I was very pleased with the service SSP provided, except for the cost of postage for sending out a landscape folder - £6.95 – I didn’t need it as a matter of urgency so thought this quite excessive being that the folder cost £10!
SSP Reply:
Hello Lynne
Thank you for your feedback. With regards to your comment on the cost of postage, it is company policy to always send items on a signed for service, so we can ensure safe arrival of your parcels. We make no profit from postage, we simply pass on our price with DPD. I can understand your feelings with the price of your product, but unfortunately DPD charge by size not price. I am pleased to hear you are happy with your service. Thank you for your custom once again.
Kind regards
Hayley
Elaine F
Mon 22nd Apr 2019
Thank you for your email.
We have reordered this product because it fits or needs at the moment and the quick and efficient manner from the request to the delivery once again was of a high standard.
Cheers
Claire S
Wed 3rd Apr 2019
1.What made you choose to buy these products from SSP?- The product met our need and the price was competitive. We also wanted to use a local company.
2.What did you think of the product? The product meets our need.
3.What did we get right? Good communication and efficient service.
4.What could we improve? I find it difficult to find what I'm looking for on the website. Key word search doesn't always bring up a complete list of products.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 4 1/2
Leigh P
Wed 3rd Apr 2019
I purely googled GDPR visitor books and yours fit our requirements. I think the product is well made and looks stylish with the cover.
Service and delivery was exceptional – ordered 3pm and delivered before 9am the next day.
Karen S
Tue 26th Mar 2019
1.What made you choose to buy these products from SSP? Just looked up on the internet and you were one of the better prices
2.What did you think of the product? Saw the product somewhere and thought it was a great idea to be GDPR compliant.
3.What did we get right? Easy website
4.What could we improve? no issues from me
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Your web designer
Rating 6!
Sarah T
Tue 27th Nov 2018
Excellent price, perfect product - Thank you
Ingrida M
Thu 8th Nov 2018
Product:
1.What made you choose to buy these products from SSP? Nowhere else I could find the product we needed
2.What did you think of the product? V good
Service:
3.What did we get right? Fast and professional service
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley
Finally, out of 5 what would you rate us? 5
Tina L
Thu 8th Nov 2018
What made you choose to buy these products from SSP? You had what we needed
What did you think of the product? Very good
What did we get right? Everything
Finally, out of 5 what would you rate us? 5
Anne B
Thu 8th Nov 2018
We are very impressed with the GDPR compliant visitors book. I ordered it online and found the website very easy to use.
Highly recommended.
Allison T
Sun 7th Oct 2018
Hi, we are extremely happy with the product as it ticks all the boxes for the purposes that we are going to use it for. The reasons why we chose from yourselves is because of the positive reviews that you have had on previous products. We also believe that your company was the perfect choice. This is because after lots of research with yourself and other companies, your product was the best and cheapest out of the other competitors. We also wanted to choose a brand that we knew was reputable and sold products that were GDPR compliant which was exactly what we were after.
In terms of the product quality, we were very impressed with the finish and style as it looked very professional and to a high standard. In terms of information, the book is exactly what we were looking for and it is GDPR compliant which was the number one criteria for us to nail as a school.
As we are very impressed with this product, we would definitely buy a product and service from yourselves again.
In terms of service, when we placed the order, it was a very quick turnaround as we got the order within a few days which was very good for us. This meant that we could allow ourselves enough time to become familiar with the book. In our opinion, there wasn’t anything that needs improving as we were very satisfied with the product and would happily use your service again.
Overall I would rate your service 5/5 as the process was efficient and we are very happy with the product. We would definitely recommend yourselves to another business.
Diane C.
Mon 3rd Sep 2018
1.What made you choose to buy these products from SSP? - You had the product I was looking for and were able to let us pay on invoice
2.What did you think of the product? - School doesn't open until tomorrow so we haven't had chance to use it yet - but it looks like it will do the job!
3.What did we get right? - prompt, efficient, friendly & accommodating service
4.What could we improve? - nothing that I can see at present
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - Mark Hughes was very helpful and swift at responding
Finally, out of 5 what would you rate us? - 5
Daniel G.
Tue 5th Jun 2018
1.What made you choose to buy these products from SSP? Previous purchase
2.What did you think of the product? Very good and suitable for the purpose
3.What did we get right? Good delivery and correct product
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Fast efficient service.
Finally, out of 5 what would you rate us? 5, very good service and having used you in the past when something was not right you corrected the problem fast. Good service.
Sue D.
Tue 5th Jun 2018
I choose SSP after looking at various recommended options on a google search. It seemed to have everything we needed.
It was very easy to buy online the system was easy to use and the product arrived the next day as expected. I would definitely reorder this product and would give SSP 5 out of 5 for customer service and providing a product which does exactly as it is described.
Jan. H
Wed 9th May 2018
1.What made you choose to buy these products from SSP? You had other GDPR compliant products
2.What did you think of the product? Very happy
3.What did we get right? You listened and made something to meet my requirements
4.What could we improve? Nothing in this case
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn – very helpful and proactive
Finally, out of 5 what would you rate us? 5