Browse
Search
My Account

About Us











Welcome to SSP Direct

Our story starts back in 1999 with a small, two person operation selling security screws and access control from a garden shed in Radcliffe.

Having come on board in 2010, fellow Director Gwyn Ewens and I bought out the business outright in 2015, bringing a combined 40 years’ experience in the fields of security, safety and signs and transformed the business to the one stop safety, security and signs business it is today.

Although we are primarily an online business, we do our best not to come over as a faceless organisation. We try to combine the convenience and value of shopping online, with the customer service of a friendly traditional high street shop. We live and breathe by our moto 'SSP - placing the customer at the heart of everything we do'.

We are proud to be approved suppliers for hundreds of local authorities, schools and hospitals, as well as supplying to large organisations like the Christie Hospital, Kellogg’s, Edmundson Electrical, BBC, Balfour Beatty and Lyreco. We have thousands of positive reviews which speak for themselves, but on the rare occasion that we do get it wrong, I personally promise that, if it is our fault, we will put it right.

We have no pushy sales team, what we do have is a friendly, knowledgeable customer service team that I am very proud of. These people are here to support you in whatever way you need. Although we now have over 15,000 products, it is worth saying that many of these standard products came about by listening to our customers and solving a problem specifically for them… and then rolling these ideas out to others. So if you cannot find what you are looking for, please give us a call.

Although we are unrecognisable from our humble beginnings, our commitment to quality products, customer service excellence and unbeatable prices remains the same today as it did when we sold our very first product back in 1999.

Thank you for taking the time to get to know us.
Hayley Ewens
Director


Mission & Vision

1. First and foremost to have happy customers, who recommend us to others and come back to us again and again.

2. To offer cost effective, quality products and solutions that do exactly what our customers expect them to do.

3. To have a happy workforce who feel appreciated and part of the team and naturally want to give of their best.

4. To give back to society. Whether this is by taking on apprentices, which lead to genuine long term employment, or by financially supporting worthy charities.


Meet the team:

Gwyn Ewens - Director

Role: Gwyn is responsible for developing SSP’s online proposition, introducing new products and ensuring we live up to the customer’s expectations online. Gwyn also loves to develop new products and is our technical and quality go-to.

SSP Goal: To enjoy the challenges presented every single day but never settle with what we have accomplished so far. We should continue to develop our product offering and grow as a business. Ultimately, I want SSP Direct to strive to be better today than it was yesterday. I also want everyone involved to enjoy being part of that journey.

Fun fact: In 2018 Gwyn ran the Manchester Marathon on behalf of the amazing Christie hospital.

 

Hayley Ewens – Director

Role: Hayley is ultimately responsible for the day to day running of business as a whole. Ensuring customer KPI’s are met, management of staff and accounts.

SSP Goal: To lead a happy team that genuinely believe in the values of SSP and naturally want to give of their best, whilst developing and executing strategies to ensure we are as efficient as we can be, providing the best customer service possible.

Fun fact: I have four young children and I love traveling and listening to live music.


Mark Hughes - Business Development Manager

Role: Mark is responsible for quotations, tenders and dealing with any Export customers. In the absence of the Directors Gwyn and Hayley, Mark takes ultimate responsibility for the business.

SSP goal: My goal is to always make our customers feel appreciated, whatever size the order.

Fun fact: I am a huge Manchester United supporter.


Jess Hughes – Accounts and telephone support

Role: Jess is responsible for all the invoicing, supplier statements and debt collection.

SSP goal: To make sure that every customer and supplier has a pleasant and helpful service from me.

Fun fact: I collect Irregular choice shoes!


Mike McNee – Customer Service Co-ordinator

Role: Mike is part of our customer facing customer service team, answering calls, emails and artwork design.

SSP goal: To work closely with every customer to ensure the best possible product solution is found. That customers are ultimately happy with any designs we make for them, from Personalised GDPR books to Signs and Posters.

Fun fact: Aspiring guitarist – I’ve been in two (terrible) bands, and will listen to anything and everything!


Peter Ashton - Customer Service Representative

Role: Peter is part of our customer facing customer service team, answering calls, emails and processing orders.

SSP goal: I strive to be as helpful & Honest as possible when dealing with customer queries.

Fun fact: I once paid 20 Euros to write my own name WITH A PEN on a bottle of Jameson Whiskey!


Our Charities

Giving back is very important to SSP, so far we have supported the following charities:

- The Christie, for their pioneering work in the research and treatment of cancer, and the amazing support they give to cancer sufferers up and down the country:

www.christie.nhs.uk


- Kidz2gether, for the truly inspirational support they give to both autistic children and their parents/carers in and around the Bolton area:

http://www.kidz2gether.org.uk/


- Helen and Douglas House, for the amazing respite care and support they provide to children with life-shortening conditions:

https://www.helenanddouglas.org.uk/

 

- Breaking barriers for the amazing work they do working with disabled children and supporting their families:

www.breakingbarriersnw.com



- One Big Family Helping The Homeless, a truly remarkable charity helping some of the most vulnerable people in our society:

http://obfhelpingthehomeless.webs.com 

 

- Martin House Childrens Hospice, who provide family led care for children with life shortening conditions. It is a place where children, young people and their families can stay from time to time along their journey and find support, rest and practical help.

www.martinhouse.org.uk

 

-Maggies Manchester, for the wonderful practical, emotional and social support they offer people with cancer.

https://www.maggiescentrorges./our-centres/maggies-manchester/

 

 

Welcome to SSP Direct

Our story starts back in 1999 with a small, two person operation selling security screws and access control from a garden shed in Radcliffe.

Having come on board in 2010, fellow Director Gwyn Ewens and I bought out the business outright in 2015, bringing a combined 40 years’ experience in the fields of security, safety and signs and transformed the business to the one stop safety, security and signs business it is today.

Although we are primarily an online business, we do our best not to come over as a faceless organisation. We try to combine the convenience and value of shopping online, with the customer service of a friendly traditional high street shop. We live and breathe by our moto 'SSP - placing the customer at the heart of everything we do'.

We are proud to be approved suppliers for hundreds of local authorities, schools and hospitals, as well as supplying to large organisations like the Christie Hospital, Kellogg’s, Edmundson Electrical, BBC, Balfour Beatty and Lyreco. We have thousands of positive reviews which speak for themselves, but on the rare occasion that we do get it wrong, I personally promise that, if it is our fault, we will put it right.

We have no pushy sales team, what we do have is a friendly, knowledgeable customer service team that I am very proud of. These people are here to support you in whatever way you need. Although we now have over 15,000 products, it is worth saying that many of these standard products came about by listening to our customers and solving a problem specifically for them… and then rolling these ideas out to others. So if you cannot find what you are looking for, please give us a call.

Although we are unrecognisable from our humble beginnings, our commitment to quality products, customer service excellence and unbeatable prices remains the same today as it did when we sold our very first product back in 1999.

Thank you for taking the time to get to know us.
Hayley Ewens
Director


Mission & Vision

1. First and foremost to have happy customers, who recommend us to others and come back to us again and again.

2. To offer cost effective, quality products and solutions that do exactly what our customers expect them to do.

3. To have a happy workforce who feel appreciated and part of the team and naturally want to give of their best.

4. To give back to society. Whether this is by taking on apprentices, which lead to genuine long term employment, or by financially supporting worthy charities.


Meet the team:

Gwyn Ewens - Director

Role: Gwyn is responsible for developing SSP’s online proposition, introducing new products and ensuring we live up to the customer’s expectations online. Gwyn also loves to develop new products and is our technical and quality go-to.

SSP Goal: To enjoy the challenges presented every single day but never settle with what we have accomplished so far. We should continue to develop our product offering and grow as a business. Ultimately, I want SSP Direct to strive to be better today than it was yesterday. I also want everyone involved to enjoy being part of that journey.

Fun fact: In 2018 Gwyn ran the Manchester Marathon on behalf of the amazing Christie hospital.

 

Hayley Ewens – Director

Role: Hayley is ultimately responsible for the day to day running of business as a whole. Ensuring customer KPI’s are met, management of staff and accounts.

SSP Goal: To lead a happy team that genuinely believe in the values of SSP and naturally want to give of their best, whilst developing and executing strategies to ensure we are as efficient as we can be, providing the best customer service possible.

Fun fact: I have four young children and I love traveling and listening to live music.


Mark Hughes - Business Development Manager

Role: Mark is responsible for quotations, tenders and dealing with any Export customers. In the absence of the Directors Gwyn and Hayley, Mark takes ultimate responsibility for the business.

SSP goal: My goal is to always make our customers feel appreciated, whatever size the order.

Fun fact: I am a huge Manchester United supporter.


Jess Hughes – Accounts and telephone support

Role: Jess is responsible for all the invoicing, supplier statements and debt collection.

SSP goal: To make sure that every customer and supplier has a pleasant and helpful service from me.

Fun fact: I collect Irregular choice shoes!


Mike McNee – Customer Service Co-ordinator

Role: Mike is part of our customer facing customer service team, answering calls, emails and artwork design.

SSP goal: To work closely with every customer to ensure the best possible product solution is found. That customers are ultimately happy with any designs we make for them, from Personalised GDPR books to Signs and Posters.

Fun fact: Aspiring guitarist – I’ve been in two (terrible) bands, and will listen to anything and everything!


Peter Ashton - Customer Service Representative

Role: Peter is part of our customer facing customer service team, answering calls, emails and processing orders.

SSP goal: I strive to be as helpful & Honest as possible when dealing with customer queries.

Fun fact: I once paid 20 Euros to write my own name WITH A PEN on a bottle of Jameson Whiskey!


Our Charities

Giving back is very important to SSP, so far we have supported the following charities:

- The Christie, for their pioneering work in the research and treatment of cancer, and the amazing support they give to cancer sufferers up and down the country:

www.christie.nhs.uk


- Kidz2gether, for the truly inspirational support they give to both autistic children and their parents/carers in and around the Bolton area:

http://www.kidz2gether.org.uk/


- Helen and Douglas House, for the amazing respite care and support they provide to children with life-shortening conditions:

https://www.helenanddouglas.org.uk/

 

- Breaking barriers for the amazing work they do working with disabled children and supporting their families:

www.breakingbarriersnw.com



- One Big Family Helping The Homeless, a truly remarkable charity helping some of the most vulnerable people in our society:

http://obfhelpingthehomeless.webs.com 

 

- Martin House Childrens Hospice, who provide family led care for children with life shortening conditions. It is a place where children, young people and their families can stay from time to time along their journey and find support, rest and practical help.

www.martinhouse.org.uk

 

-Maggies Manchester, for the wonderful practical, emotional and social support they offer people with cancer.

https://www.maggiescentrorges./our-centres/maggies-manchester/