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Welcome to SSP Direct

My husband, Gwyn, and I own and run this family business. Between us we have over 40 years experience in the fields of security, safety and signs. Despite this wealth of knowledge, we fully appreciate that we would not be anything without our wonderful team.

Although we are primarily an online business, we do our best not to come over as a faceless organisation. We try to combine the convenience and value of shopping online, with the customer service of a friendly traditional high street shop. Our moto is 'SSP - placing the customer at the very heart of everything we do'. This means treating our customers as people, not as pound notes.


Last year, we processed over 8,000 orders from a wide range of different customers. Not only do we receive regular, repeat orders from large organisations like Christies, the NHS, Kellogg’s, Fraikin, Carillion and Balfour Beatty, we also sell to lots of schools, care homes, landlords and domestic customers. As you can see, we have well over 1,500 reviews which speak for themselves, with the overwhelming majority of these from happy customers. On the rare occasion that we do get it wrong, I personally promise that, if it is our fault, we will put it right. We certainly haven’t survived and thrived since 1999 by ducking and disowning issues.

 

We have no pushy sales staff in flash suits. What we do have is a friendly, knowledgeable customer service team that I am very proud of. These people are here to support you in whatever way you need. Although we now have over 14,000 products, it is worth saying that many of these standard products came about by listening to our customers and solving a problem specifically for them… and then rolling these ideas out to others. So if you cannot find what you are looking for, please give us a call.


Our Philosophy:


1.    First and foremost to have happy customers, who recommend us to others and come back to us again and again.

2.    To offer cost effective, quality products that do exactly what our customers expect them to do.

3.    To have a happy workforce who feel appreciated and part of the team and naturally want to give of their best.

4.    To give back to society. Whether this is by taking on apprentices, which lead to genuine long term employment, or by financially supporting worthy charities.


Rest assured, although we have over 14,000 products available on this website today, our commitment to quality products, customer service excellence and unbeatable prices remains the same today as it did when we sold our very first product back in 1999.


Thank you for taking the time to get to know us.

Hayley Ewens

Director

 


Meet some of our Customer facing team:


Gwyn Ewens - Director
Gwyn's previous roles have included working as a Marketing Manager for the UK’s largest fire protection company and Sales and Marketing Manager for a major safety signs manufacturer.
Gwyn heads up the business development and marketing team. Day to day he focuses on developing SSP’s online proposition, introducing new products and ensuring we live up to the customer’s expectations online. Gwyn also loves to develop new products and is our technical and quality go-to.


In his personal life, Gwyn spends most of his time being a committed father and a long suffering Aston Villa fan!

Hayley Ewens – Director
Hayley started out her career with a leading Fire company and rapidly worked her way up to roles in customer service, account management, sales and training. Hayley is absolutely passionate about Customer service and firmly believes that without good customer service you don’t have a business, certainly not one she would want to be part of. Hayley oversees the customer service and accounts teams and deals with all training and human resources.


In her personal life Hayley is a very proud parent to four young children. In her spare time Hayley loves watching live bands and travelling.


Mark Hughes - Business Development Manager
Mark joined SSP in early 2014 as an Administration assistant, but it wasn’t long before he was promoted to Office Manager before taking up his current position. Mark has built up a huge product knowledge since he started with us and knows the business inside out. Mark is responsible for providing quotations, tenders and dealing with any Export customers. In the absence of the Directors Gwyn and Hayley, Mark takes ultimate responsibility for the business.


In his personal life, Mark is a committed dad of two and huge Manchester United fan.


Jess Hughes – Accounts
Jess joined us in early 2017 and already we couldn’t be without her. She brings organisation and structure to our accounts department. Jess is responsible for invoicing and debt recovery and all other aspects of accounts. She works closely with Hayley to ensure the department runs as efficiently as possible. Jess also provides cover in customer service where required.

In her personal life Jess is proud parent of two young children and is more than a little obsessed with Irregular choice shoes, much to her husband’s horror!

 

Callum Irwin - Marketing Assistant

Callum is responsible for uploading new products to the website and maintaining it. He provides invaluable support not just to the marketing department, but to the business as a whole, we couldn't be without him.

Outside of work Callum is passionate about music, whether it's listening to Jazz or playing his own guitar.

Lindsay O’Malley – Customer service
Lindsay joined SSP in early 2017 and brings with her a wealth of experience in Customer Service. Lindsay goes above and beyond to ensure that our high expectations of customer service are met. Her friendly, bubbly personality carries through in her telephone manner, this combined with her organisation and efficiency makes her perfect for the job.

In her personal life Lindsey is a proud parent to three children and labradoodle Barney!



 

Our Charities

Giving back is very important to SSP, so far we have supported the following charities:


- The Christie, for their pioneering work in the research and treatment of cancer, and the amazing support they give to cancer sufferers up and down the country:

www.christie.nhs.uk


- Kidz2gether, for the truly inspirational support they give to both autistic children and their parents/carers in and around the Bolton area:

http://www.kidz2gether.org.uk/


- Helen and Douglas House, for the amazing respite care and support they provide to children with life-shortening conditions:

https://www.helenanddouglas.org.uk/

 

- Breaking barriers for the amazing work they do working with disabled children and supporting their families:

www.breakingbarriersnw.com



- One Big Family Helping The Homeless, a truly remarkable charity helping some of the most vulnerable people in our society:

http://obfhelpingthehomeless.webs.com 

 

- Martin House Childrens Hospice, who provide family led care for children with life shortening conditions. It is a place where children, young people and their families can stay from time to time along their journey and find support, rest and practical help.

www.martinhouse.org.uk

 

-Maggies Manchester, for the wonderful practical, emotional and social support they offer people with cancer.

https://www.maggiescentrorges./our-centres/maggies-manchester/

 

 

Welcome to SSP Direct

My husband, Gwyn, and I own and run this family business. Between us we have over 40 years experience in the fields of security, safety and signs. Despite this wealth of knowledge, we fully appreciate that we would not be anything without our wonderful team.

Although we are primarily an online business, we do our best not to come over as a faceless organisation. We try to combine the convenience and value of shopping online, with the customer service of a friendly traditional high street shop. Our moto is 'SSP - placing the customer at the very heart of everything we do'. This means treating our customers as people, not as pound notes.


Last year, we processed over 8,000 orders from a wide range of different customers. Not only do we receive regular, repeat orders from large organisations like Christies, the NHS, Kellogg’s, Fraikin, Carillion and Balfour Beatty, we also sell to lots of schools, care homes, landlords and domestic customers. As you can see, we have well over 1,500 reviews which speak for themselves, with the overwhelming majority of these from happy customers. On the rare occasion that we do get it wrong, I personally promise that, if it is our fault, we will put it right. We certainly haven’t survived and thrived since 1999 by ducking and disowning issues.

 

We have no pushy sales staff in flash suits. What we do have is a friendly, knowledgeable customer service team that I am very proud of. These people are here to support you in whatever way you need. Although we now have over 14,000 products, it is worth saying that many of these standard products came about by listening to our customers and solving a problem specifically for them… and then rolling these ideas out to others. So if you cannot find what you are looking for, please give us a call.


Our Philosophy:


1.    First and foremost to have happy customers, who recommend us to others and come back to us again and again.

2.    To offer cost effective, quality products that do exactly what our customers expect them to do.

3.    To have a happy workforce who feel appreciated and part of the team and naturally want to give of their best.

4.    To give back to society. Whether this is by taking on apprentices, which lead to genuine long term employment, or by financially supporting worthy charities.


Rest assured, although we have over 14,000 products available on this website today, our commitment to quality products, customer service excellence and unbeatable prices remains the same today as it did when we sold our very first product back in 1999.


Thank you for taking the time to get to know us.

Hayley Ewens

Director

 


Meet some of our Customer facing team:


Gwyn Ewens - Director
Gwyn's previous roles have included working as a Marketing Manager for the UK’s largest fire protection company and Sales and Marketing Manager for a major safety signs manufacturer.
Gwyn heads up the business development and marketing team. Day to day he focuses on developing SSP’s online proposition, introducing new products and ensuring we live up to the customer’s expectations online. Gwyn also loves to develop new products and is our technical and quality go-to.


In his personal life, Gwyn spends most of his time being a committed father and a long suffering Aston Villa fan!

Hayley Ewens – Director
Hayley started out her career with a leading Fire company and rapidly worked her way up to roles in customer service, account management, sales and training. Hayley is absolutely passionate about Customer service and firmly believes that without good customer service you don’t have a business, certainly not one she would want to be part of. Hayley oversees the customer service and accounts teams and deals with all training and human resources.


In her personal life Hayley is a very proud parent to four young children. In her spare time Hayley loves watching live bands and travelling.


Mark Hughes - Business Development Manager
Mark joined SSP in early 2014 as an Administration assistant, but it wasn’t long before he was promoted to Office Manager before taking up his current position. Mark has built up a huge product knowledge since he started with us and knows the business inside out. Mark is responsible for providing quotations, tenders and dealing with any Export customers. In the absence of the Directors Gwyn and Hayley, Mark takes ultimate responsibility for the business.


In his personal life, Mark is a committed dad of two and huge Manchester United fan.


Jess Hughes – Accounts
Jess joined us in early 2017 and already we couldn’t be without her. She brings organisation and structure to our accounts department. Jess is responsible for invoicing and debt recovery and all other aspects of accounts. She works closely with Hayley to ensure the department runs as efficiently as possible. Jess also provides cover in customer service where required.

In her personal life Jess is proud parent of two young children and is more than a little obsessed with Irregular choice shoes, much to her husband’s horror!

 

Callum Irwin - Marketing Assistant

Callum is responsible for uploading new products to the website and maintaining it. He provides invaluable support not just to the marketing department, but to the business as a whole, we couldn't be without him.

Outside of work Callum is passionate about music, whether it's listening to Jazz or playing his own guitar.

Lindsay O’Malley – Customer service
Lindsay joined SSP in early 2017 and brings with her a wealth of experience in Customer Service. Lindsay goes above and beyond to ensure that our high expectations of customer service are met. Her friendly, bubbly personality carries through in her telephone manner, this combined with her organisation and efficiency makes her perfect for the job.

In her personal life Lindsey is a proud parent to three children and labradoodle Barney!



 

Our Charities

Giving back is very important to SSP, so far we have supported the following charities:


- The Christie, for their pioneering work in the research and treatment of cancer, and the amazing support they give to cancer sufferers up and down the country:

www.christie.nhs.uk


- Kidz2gether, for the truly inspirational support they give to both autistic children and their parents/carers in and around the Bolton area:

http://www.kidz2gether.org.uk/


- Helen and Douglas House, for the amazing respite care and support they provide to children with life-shortening conditions:

https://www.helenanddouglas.org.uk/

 

- Breaking barriers for the amazing work they do working with disabled children and supporting their families:

www.breakingbarriersnw.com



- One Big Family Helping The Homeless, a truly remarkable charity helping some of the most vulnerable people in our society:

http://obfhelpingthehomeless.webs.com 

 

- Martin House Childrens Hospice, who provide family led care for children with life shortening conditions. It is a place where children, young people and their families can stay from time to time along their journey and find support, rest and practical help.

www.martinhouse.org.uk

 

-Maggies Manchester, for the wonderful practical, emotional and social support they offer people with cancer.

https://www.maggiescentrorges./our-centres/maggies-manchester/