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Terms & Conditions




These terms and conditions will apply to all transactions placed online, or by telephone.

By using this site you are agreeing to these terms and conditions.

Office Hours
Our office operates from 9:00am to 5:00pm, Monday to Friday

How to Order
All orders can be placed online through the website or via telephone on 0844 997 0101

Method of Payment
We are able to accept the following credit cards and debit cards:

  • Visa
  • Visa Electron
  • MasterCard
  • Maestro
  • Solo
  • Visa Debit

Totally Secure Payment
Safe, secure and easy. Red Splash Consultancy Ltd uses the industry standard secure payment system powered by "sage pay". Your financial and personal information, including credit card number, name and address, and phone number, are encrypted so that they cannot be viewed while travelling over the internet.

Out-of-Stock Items
If any item you have chosen is unavailable you will be contacted via telephone or email the next working day. We will provide an estimate of when the goods will be available. You have the right to cancel your order if you would rather not wait and we will immediately refund your credit card or debit. If you do decide to proceed, we will place an order with our supplier and get the product to you within 24 hours of it arriving into our warehouse.

Prices
All prices are shown in pound sterling (£) and are shown with and without UK VAT at the current rate unless stated otherwise. All prices are subject to change without prior notice.

Pricing and Text Errors
Prices and specifications are checked and updated to the best of our ability, whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Guarantee
All products offered are guaranteed for a period of twelve months, unless otherwise stated, from the date of the original invoice. The guarantee is based upon the products ability to deliver the results outlined in any specification accompanying the product. The guarantee excludes faults caused by accident, neglect or misuse.

Returns

In the event that the product ordered is no longer required it may be returned by contacting SSP Direct and obtaining a returns reference number and form to complete. Returns will be at the expense of the client and must be made within 14 days of delivery. Returned items must be identified externally with a returns number and be in the original packaging and condition as when despatched from our warehouse.

Refunds will be issued once goods are quality checked and will be made back onto the card that was used to make the initial purchase. If items are returned and an exchange is made no restocking fee will be applied. If no exchange is made a restocking charge of 15% will be applied.

Personalised products are exempt from our returns policy, these include items such as signs, engraved items, personalised visitor books and systems. Security removal tools and keys are also exempt. Where appropriate, artwork would be emailed for your approval prior to production.

If an item you have received is faulty or damaged please contact our friendly customer service team on 0161 4137939 who will resolve this issue for you.

These terms and conditions will apply to all transactions placed online, or by telephone.

By using this site you are agreeing to these terms and conditions.

Office Hours
Our office operates from 9:00am to 5:00pm, Monday to Friday

How to Order
All orders can be placed online through the website or via telephone on 0844 997 0101

Method of Payment
We are able to accept the following credit cards and debit cards:

  • Visa
  • Visa Electron
  • MasterCard
  • Maestro
  • Solo
  • Visa Debit

Totally Secure Payment
Safe, secure and easy. Red Splash Consultancy Ltd uses the industry standard secure payment system powered by "sage pay". Your financial and personal information, including credit card number, name and address, and phone number, are encrypted so that they cannot be viewed while travelling over the internet.

Out-of-Stock Items
If any item you have chosen is unavailable you will be contacted via telephone or email the next working day. We will provide an estimate of when the goods will be available. You have the right to cancel your order if you would rather not wait and we will immediately refund your credit card or debit. If you do decide to proceed, we will place an order with our supplier and get the product to you within 24 hours of it arriving into our warehouse.

Prices
All prices are shown in pound sterling (£) and are shown with and without UK VAT at the current rate unless stated otherwise. All prices are subject to change without prior notice.

Pricing and Text Errors
Prices and specifications are checked and updated to the best of our ability, whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Guarantee
All products offered are guaranteed for a period of twelve months, unless otherwise stated, from the date of the original invoice. The guarantee is based upon the products ability to deliver the results outlined in any specification accompanying the product. The guarantee excludes faults caused by accident, neglect or misuse.

Returns

In the event that the product ordered is no longer required it may be returned by contacting SSP Direct and obtaining a returns reference number and form to complete. Returns will be at the expense of the client and must be made within 14 days of delivery. Returned items must be identified externally with a returns number and be in the original packaging and condition as when despatched from our warehouse.

Refunds will be issued once goods are quality checked and will be made back onto the card that was used to make the initial purchase. If items are returned and an exchange is made no restocking fee will be applied. If no exchange is made a restocking charge of 15% will be applied.

Personalised products are exempt from our returns policy, these include items such as signs, engraved items, personalised visitor books and systems. Security removal tools and keys are also exempt. Where appropriate, artwork would be emailed for your approval prior to production.

If an item you have received is faulty or damaged please contact our friendly customer service team on 0161 4137939 who will resolve this issue for you.