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Terms & Conditions

All orders and contracts are accepted subject to the following Terms and Conditions of Sale to the exclusion of any other Terms and Conditions, and may not be altered unless agreed in writing by a Director of the Company.

All prices quoted are subject to VAT. Prices quoted are valid for a period of 30 days from date of quotation. We reserve the right to amend prices quoted should specifications or any other requirements change from original quotation. We reserve the right to increase prices to reflect increased costs at time of delivery. Prices are subject to change without prior notice.

On receipt of your delivery, goods should be thoroughly inspected and any issues with incomplete, damaged or incorrect deliveries should be notified to the Company within 24 hours of receipt. Any damaged parcels should be signed for as damaged.

Whilst we do everything possible to deliver within the specified timescales, SSP Direct Ltd can take no liability for late deliveries, or any cost involved. If using tradesmen or contractors, we would always recommend that you are in receipt of goods prior to booking their services.

In the event that the product ordered is no longer required it may be returned by contacting us and obtaining a returns reference number and form to complete. Returns will be at the expense of the client and must be made within 14 days of delivery. Returned items must be identified externally with a returns number and be in the original packaging and condition as when despatched from our warehouse.
Refunds will be issued once goods are quality checked and will be made back onto the card that was used to make the initial purchase. If items are returned and an exchange is made no restocking fee will be applied. If no exchange is made a restocking charge of 15% will be applied to business customers.

Personalised products are exempt from our returns policy, these include items such as signs, bespoke cages, engraved items, personalised visitor books and systems. Security removal tools and keys are also exempt. Where appropriate, artwork would be emailed for your approval prior to production.

Any fixing and installation details referred to on this website are to be assumed as advisory only, as materials and external conditions etc. can vary. We would always recommend getting an expert to carry out the installation and consulting a structural engineer where necessary. We are a supplier of products only and any product suitability and instailation work would be down to your own risk assesment and/or consultation with an expert where necesary.

Specifications and Publications
In the interests of ongoing product development the Company reserves the right to change product specifications without prior notice. All literature is subject to change without notice.

Governing Law
In the event of any dispute arising between the Company and its customers, it is deemed that any such dispute will be settled according to English Law.