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Customer Reviews
Total Number: 2,003






Pauline C

Mon 27th May 2019

Thank you for getting in touch. The delivery was very prompt and the product is as we expected. 5 out of 5.

Lisa C

Fri 24th May 2019

I found your company's customer service to be very good. I have had a couple of queries regarding the product I purchased, I have been in contact with Mike McNee and he has been very helpful in trying to solve my problems. On customer service I would recommend SSP Direct.
Perhaps in the future the manufacturers of the fobs will make them more suitable for people with limited strength in their fingers and therefore, ideal for disabled.

Sarah S.

Thu 23rd May 2019

My experience with SSP was fabulous! Everything arrived when you said it would and all my questions were answered ahead of time. I called to get more information initially, and it was really excellent customer service. Even to the point of admitting that some things needed updating on the website for one of the product pages. I then saw those changes the next time I visited that page later in the day. Really top notch!

Anna O

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Found after an internet search, looked to be of good quality, fit for purpose and reasonable pricing.
2.What did you think of the product? We have just installed these yesterday and seem to be of very good quality.
3.What did we get right? Everything. Speedy, no issues, good quality
Finally, out of 5 what would you rate us? 5

HEATHER J

Thu 23rd May 2019

We placed 2 orders, they were identical. We purchased 2 rectangular reflectors for our brick gate pillars. the reflectors were delivered in a timely manner.
The second order, 1 of the reflectors was slightly damaged on one corner, but not noticeable once erected on the wall. Shame though as the other 3 were without the fault.
Otherwise 100% happy and would use again. We selected your company as the reflectors were a better size than I had seen on alternative sites.

SSP Reply:
Good morning Heather.
Thank you so much for your feedback.
I am sorry that one of the reflectors was slightly damaged in transit. I am however pleased to hear that you are happy with your order as a whole though.
If you have need to use us again in the future, please ask for myself and I will be happy to give you a small discount as a goodwill gesture.
Kind regards and thanks again,
Hayley

Peter C

Thu 23rd May 2019

Hello, Hayley my recent order was
Reasonable priced and exactly met our requirements.
Quality manufacturing process and delivered intact.
Goods delivered exactly as ordered and quickly.
Ease of use on your webpage.
5 stars for we hope to place more orders as we require

Andrea B

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Have purchased from you previously
2.What did you think of the product? OK
3.What did we get right? Everything
4.What could we improve? Everything was fine
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Purchased online
Finally, out of 5 what would you rate us? 5

Sariah C

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Because we have used you before
2.What did you think of the product? It meets out requirements, under GDPR
3.What did we get right? Swift postage
4.What could we improve? Prices being slightly cheaper would be nice, or discounts for educational establishments
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, ordered online
Finally, out of 5 what would you rate us? 4

SSP Reply: You will be pleased to know that we have just lowered our prices on GDPR books, which you will benefit from when you reorder. It is probably worth saying that we will always look at pricing based on quantities, so if ordering in bulk with other schools, or suggesting this to your local council is an option we will always try and work with you on costs.

Katharine C

Thu 23rd May 2019

1. We chose your product as it fitted our purposes exactly.
2. We are very pleased with your product.
3. Despatch and delivery were excellent.
4. We ordered online which was quick and easy.

Justin L

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? – Good website reviews
2.What did you think of the product? – Top drawer – Thank you
3.What did we get right? Great delivery times and great service from your
4.What could we improve? All good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee
Finally, out of 5 what would you rate us? 5

Katie A

Thu 23rd May 2019

1. Found easily on google, very good price, easy to order.
2. Great quality, printed well, perfect for the new warehouse.
3. Great service, quick responses and delivery.
4. All great!
5. Great service from Mike McNee
5/5

Nina U

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Replacement product. The school had purchased the visitor book in the past and I got your company contact details and information from the front of the old visitor book.
2.What did you think of the product? Very pleased with the product. It is good quality and although it was more costly that other versions on other online sites, it was good value for money with 500 entries.
3.What did we get right? Website was very easy to use and was very impressed with the speed of the delivery.
4.What could we improve? Nothing relating to my order.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Purchased online.
Finally, out of 5 what would you rate us? 5

Karen B

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? I have used you before and received excellent service
2.What did you think of the product? Good product
3.What did we get right? Delivery and price
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I have dealt with so far has been helpful, nothing too much trouble.
Finally, out of 5 what would you rate us? 4

Andy

Wed 22nd May 2019

Customer specified item, very quick efficient service

Helen G

Wed 22nd May 2019

Thank you for your swift reaction to our order for a GDPR sign in book we are very happy with your service and use your products to conform to the necessary legal requirements

Office

Wed 22nd May 2019

1.What made you choose to buy these products from SSP? Safe GDPR documents
2.What did you think of the product? OK but expensive
3.What did we get right? Quick delivery
4.What could we improve? Cost

SSP Reply:
Thank you for your feedback.
You will be pleased to know that we have just reduced the cost of our GDPR books, which you will benefit from when you come to reorder. If you are ordering multiple books we will always look to work with you on pricing. Please just give our friendly customer service team a call to discuss this.

Joan D

Wed 15th May 2019

I was genuinely delighted with the service you provided and the swiftness of the delivery.
When I tried to buy the item I wanted online it redirected me to your contact number as I am living in Ireland and it seems that this is the only way to contact you. However the call was answered quickly and the man taking my details was polite and helpful.
I would recommend your organisation without a doubt.

Alison B.

Tue 14th May 2019

Thank you for your email.
We decided to buy products from SSP Direct as there appeared to be a good choice/selection of the items we were looking to buy. Products and availability were good. Service provided was fast and efficient. Overall rating we would give 5.
Hope this helps.

Angela

Mon 13th May 2019

1.What made you choose to buy these products from SSP? Product search we were looking for came up tops in google and the fact that we could make it bespoke
2.What did you think of the product? Absolutely loved the end product – it added the personal side to it.
3.What did we get right? Timings were perfect, there wasn’t a hard push sale, I could do this in my own time, which worked really well for me. Even though there were a number of people involved, the transition from one person to the next was seamless and it was brilliant that whoever took over, knew exactly where we were in the process.
4.What could we improve? Everything worked really well for me so I wouldn’t be able to suggest any improvements – it worked well on my time which I think is great.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Special thanks to Mike McNee; Gwyn Evans and Mark Hughes
Finally, out of 5 what would you rate us? 5

Sam

Fri 10th May 2019

1.What made you choose to buy these products from SSP? Good website & customer service when I called in
2.What did you think of the product? Very good product, although the paint finish looked a little thin (big sign though)
3.What did we get right? Delivery when said
4.What could we improve? Courier’s treatment of products!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All the office staff were very receptive & friendly when I called
4.5, just the damaged packaging by the courier. Thank you for sorting out the damaged goods so promptly as well. Have a good weekend

Debbie F

Fri 10th May 2019

We have recently purchased a few products from yourselves and have been very pleased with the goods. We searched on the internet for specific items, and your website was informative and you supplied exactly what we needed and in time.

One of the items we recently purchased (Steel Heavy Duty FireBeam Co. Beam Head Protector C9861) was required quite urgently and after a phone call to yourselves (not sure who I spoke to) the items were despatched overnight for us, even though originally the delivery date was a few days.

Dawn L

Fri 10th May 2019

I decided to purchase the recent products from SSP after researching GDPR visitors books, I ordered both online and over the phone and I can advise both experiences were very good, simple and efficient.
I can confirm the he product I ordered has arrived and I that I am very pleased with the product, finally out of 5, I would rate you 4.5 – I never give 5 as all customer service experiences need to develop and evolve as times change but I can say SSP was excellent.

 

Caron H

Fri 10th May 2019

Happy to as I’ve used you more than once.
1.What made you choose to buy these products from SSP? found you with general website search and your actual website easy to navigate & find products
2.What did you think of the product? As described
3.What did we get right? Helpful customer service staff
4.What could we improve? Keep doing the same
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I’ve spoken to has always been helpful and knowledgeable
Finally, out of 5 what would you rate us? No complaints - 5

Tracey M

Fri 10th May 2019

Good Morning,
Thanks for your email and request, please find below the responses.
We have bought these items from yourselves before.
Found yourselves on the internet a while back.
The product does exactly what we want.
Yes you got it right so quick service and there is nothing you can do to improve
We hope that this is of some help.

Eleni C

Fri 10th May 2019

1.What made you choose to buy these products from SSP? Just searched & noticed you had the right product I needed.
2.What did you think of the product? Yes fine
3.What did we get right? Description of the product was helpful.
4.What could we improve? Nothing at the moment.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I ordered online.
Finally, out of 5 what would you rate us? 5

Adrian G

Fri 10th May 2019

I would rate your service 5 out of 5.
From ordering, invoicing, delivering, also when I had to call to change a delivery address. The guy I spoke to was very helpful.

Annie B

Fri 10th May 2019

1.What made you choose to buy these products from SSP? Just what we were looking for
2.What did you think of the product? Perfect
3.What did we get right? Great service
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee great communication
Finally, out of 5 what would you rate us? 5

Bryan D

Fri 10th May 2019

1.What made you choose to buy these products from SSP?
Google search lead me to SSP Direct, the presentation on the website of the products made my happy to purchase.
2.What did you think of the product?
It was exactly what I expected, the quality was good, better than similar products from other suppliers.
3.What did we get right?
You treated our small order as if it was the most important order ever made.
4.What could we improve?
Hard to find room for improvement, we are very satisfied.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
All contact was done through the website, but whoever arranged the quick delivery
Finally, out of 5 what would you rate us? 5/5

Laura B

Fri 10th May 2019

We needed a protective cover to lock a AC display that can’t be locked on the display itself.
The website had exactly what we required and it was very easy to navigate.
The whole experience itself was very smooth and straightforward. I know it will be a company to revisit in the future should we require more security covers/cages.

david F

Fri 10th May 2019

1.What made you choose to buy these products from SSP? You had the item we required
2.What did you think of the product? As expected , but not quite sturdy as i thought.
3.What did we get right? The order was delivered promptly
4.What could we improve? Not being cynical but this questionnaire in its present format is a bit naff, don’t you think?
Finally, out of 5 what would you rate us? 4-5

Brian C

Fri 10th May 2019

1.What made you choose to buy these products from SSP? You had the correct item I was looking for.
2.What did you think of the product? Product was as expected from the information on website.
3.What did we get right? The size was correct and also you offered to pre hole the sign which I was not expecting. The sign also arrived earlier than expected.
4.What could we improve? There isn’t anything I could advise to improve.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The person I dealt with was polite and helpful and asked if I needed pre-holes for the sign Peter Ashton
Finally, out of 5 what would you rate us? 5

Vicki N

Fri 10th May 2019

1.What made you choose to buy these products from SSP? recommendation from other school
2.What did you think of the product? No faults, exactly what we needed.
3.What did we get right? Speed of delivery, fantastic service
4.What could we improve? Website usability, I had to call to find out what the product was that I had before as this had been moved.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Initially I called the customer service team and spoke to a gentleman who helped me with my product selection, very helpful. Sorry, can't remember his name!
Finally, out of 5 what would you rate us? 5

Gary B

Thu 9th May 2019

1.What made you choose to buy these products from SSP? Used you before.
2.What did you think of the product? Does what we need it to do.
3.What did we get right? Everything I guess.
4.What could we improve? Nothing that I can think of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered it online, so not really. But you should all give yourselves a pat on the back and reflect on how awesome you all are.
Finally, out of 5 what would you rate us? 5 👍👍👍👍👍

Jeffery K

Thu 9th May 2019

Found you online
Price was good for product
Delivery good
5 out of 5

Carol M

Thu 9th May 2019

Great service – next day delivery and ease of ordering/invoicing.

Hayley G

Thu 9th May 2019

1.What made you choose to buy these products from SSP? They were just what we were looking for.
2.What did you think of the product? Absolutely fantastic, just what we needed. Highly visible, sturdy cones.
3.What did we get right? When the company credit card rejected the payment (due to limitations on where we can use them) Mike contacted us and helped us process our order to the very end. Fantastic customer service.
4.What could we improve? N/A, we are very happy with the service we received.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee
Finally, out of 5 what would you rate us? 5

Sandy A

Thu 9th May 2019

Very helpful with getting my order right, even though it was just for one sign. The delivery was fast and the sign is excellent quality. I would definitely recommend SSP. Thank you.

Kok Ho H

Tue 7th May 2019

I was searching for a suitable product online and found the item on your website. Looked solid and suitable from the details on your site and after purchasing and installing it proved to be good quality and solid.
The purchase and delivery was as expected and efficient. I think the only improvement could have been the price as it was not the cheapest item available. But otherwise still happy with unit.

 

Vicky M

Thu 25th Apr 2019

I chose to purchase from you because you as a supplier could provide the product I required at an acceptable price. The product was what I required.
I appreciated the next day delivery idea. and that was a point in your favour when I was comparing potential suppliers - however something went wrong in my case and the item was not delivered the next day. Perhaps it was the delivery system used? It was not a time-critical purchase in my situation, but I can see how it might be for others.

That was the only negative - if you make a positive statement such as next day delivery, if it does not happen it can be an issue to a customer who expected the item, and perhaps made plans around receiving it.

Regards,

SSP Reply:
Thank you for taking the time to provide us with feedback. I have traced your parcel and I can see that we received your order at 13.05, this was processed, picked, packed and on the courier by 16.19 the same day.
As you can see from the tracking attached it looks like there was a delay at one of DPD’s hubs on this occasion, which is out of our control. I do apologise for the slight delay in receiving your item on this occasion and hope that you come back to us again.

Lynne M

Thu 25th Apr 2019

Thank you for your survey request. On the whole I was very pleased with the service SSP provided, except for the cost of postage for sending out a landscape folder - £6.95 – I didn’t need it as a matter of urgency so thought this quite excessive being that the folder cost £10!

SSP Reply:
Hello Lynne

Thank you for your feedback. With regards to your comment on the cost of postage, it is company policy to always send items on a signed for service, so we can ensure safe arrival of your parcels. We make no profit from postage, we simply pass on our price with DPD. I can understand your feelings with the price of your product, but unfortunately DPD charge by size not price. I am pleased to hear you are happy with your service. Thank you for your custom once again.

Kind regards

Hayley

David N

Tue 23rd Apr 2019

1.What made you choose to buy these products from SSP? I have ordered from you before
2.What did you think of the product? Perfectly for what we needed
3.What did we get right? Yes
4.What could we improve? Nothing for now
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All the team was great
Rating out of five - More that five it arrive the next day .
I will be using you again for more covers hopefully soon

Karen B

Tue 23rd Apr 2019

Your rating would be 4/5.  We chose to use SSP for the price. Excellent delivery service and good communication.

Sally E

Tue 23rd Apr 2019

All good thanks.....5 out of 5 for everything.

Elaine F

Mon 22nd Apr 2019

Thank you for your email.
We have reordered this product because it fits or needs at the moment and the quick and efficient manner from the request to the delivery once again was of a high standard.
Cheers

Mike R

Fri 19th Apr 2019

All OK thank you.
We required a small Qty. of security screws.
Other suppliers had large min. quantities.
Thank you again.

Darren A

Thu 18th Apr 2019

1.What made you choose to buy these products from SSP? Internet search looking for signing in book on google.
2.What did you think of the product? Product is great, it’s our second visitor book from yourselves.
3.What did we get right? No issues
4.What could we improve? No issues
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes was a great help thanks
Finally, out of 5 what would you rate us? 5

Ian M

Thu 18th Apr 2019

I ordered the resident only parking sign it’s exactly what i was looking for easy to put into grass verge great height. Delivery was quick and on time great service. I certainly would recommend SSP Direct without hesitation to anyone. Thanks for your help.

Jeff

Thu 18th Apr 2019

1.What made you choose to buy these products from SSP? You have the one product that suited my needs. I couldn’t find similar elsewhere and importantly you were in the UK.
You could now add “protects against accidental damage by dogs/clumsy humans” to your list. (I have a large breed dog that doesn’t recognise its own size, strength and ignorance to wires and young people. My BT socket is near the floor by the front door and would constantly get pulled from the socket and damaged.)
2.What did you think of the product? Excellent. Easy to fit and surprisingly sturdy. Discreet as well being transparent. No more accidents.
3.What did we get right? Quality of product. Nice that the fittings were included although in my case the screws were too long. The dome is great and no sharp edges.
Reasonable price. Quick delivery.
4.What could we improve? Your advertising was not conducive to my initial search criteria so it took me a while to find it.
I would have liked perhaps easier access holes for the wires like a breakable tab so that if the wire did need replacing it wouldn’t require dismantling but I now it wasn’t designed for this purpose but it was the only one that fitted in the tight space I have.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn’t need to.
Finally, out of 5 what would you rate us? 5 – extremely satisfied.

Ian W

Thu 18th Apr 2019

Hello
Product;
1 & 2 Exactly what i was looking for and what i expected.
Service;
3. What did we get right? Everything.
4. What could we improve? Perhaps a slightly thicker material would make it more robust and last longer for repeat usage.
5. Person who deserves a special mention? Only you Hayley for all your help.
5 out of 5.
Thankyou

John G

Thu 18th Apr 2019


Product and service – 5 out of 5






Pauline C

Mon 27th May 2019

Thank you for getting in touch. The delivery was very prompt and the product is as we expected. 5 out of 5.

Lisa C

Fri 24th May 2019

I found your company's customer service to be very good. I have had a couple of queries regarding the product I purchased, I have been in contact with Mike McNee and he has been very helpful in trying to solve my problems. On customer service I would recommend SSP Direct.
Perhaps in the future the manufacturers of the fobs will make them more suitable for people with limited strength in their fingers and therefore, ideal for disabled.

Sarah S.

Thu 23rd May 2019

My experience with SSP was fabulous! Everything arrived when you said it would and all my questions were answered ahead of time. I called to get more information initially, and it was really excellent customer service. Even to the point of admitting that some things needed updating on the website for one of the product pages. I then saw those changes the next time I visited that page later in the day. Really top notch!

Anna O

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Found after an internet search, looked to be of good quality, fit for purpose and reasonable pricing.
2.What did you think of the product? We have just installed these yesterday and seem to be of very good quality.
3.What did we get right? Everything. Speedy, no issues, good quality
Finally, out of 5 what would you rate us? 5

HEATHER J

Thu 23rd May 2019

We placed 2 orders, they were identical. We purchased 2 rectangular reflectors for our brick gate pillars. the reflectors were delivered in a timely manner.
The second order, 1 of the reflectors was slightly damaged on one corner, but not noticeable once erected on the wall. Shame though as the other 3 were without the fault.
Otherwise 100% happy and would use again. We selected your company as the reflectors were a better size than I had seen on alternative sites.

SSP Reply:
Good morning Heather.
Thank you so much for your feedback.
I am sorry that one of the reflectors was slightly damaged in transit. I am however pleased to hear that you are happy with your order as a whole though.
If you have need to use us again in the future, please ask for myself and I will be happy to give you a small discount as a goodwill gesture.
Kind regards and thanks again,
Hayley

Peter C

Thu 23rd May 2019

Hello, Hayley my recent order was
Reasonable priced and exactly met our requirements.
Quality manufacturing process and delivered intact.
Goods delivered exactly as ordered and quickly.
Ease of use on your webpage.
5 stars for we hope to place more orders as we require

Andrea B

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Have purchased from you previously
2.What did you think of the product? OK
3.What did we get right? Everything
4.What could we improve? Everything was fine
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Purchased online
Finally, out of 5 what would you rate us? 5

Sariah C

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Because we have used you before
2.What did you think of the product? It meets out requirements, under GDPR
3.What did we get right? Swift postage
4.What could we improve? Prices being slightly cheaper would be nice, or discounts for educational establishments
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, ordered online
Finally, out of 5 what would you rate us? 4

SSP Reply: You will be pleased to know that we have just lowered our prices on GDPR books, which you will benefit from when you reorder. It is probably worth saying that we will always look at pricing based on quantities, so if ordering in bulk with other schools, or suggesting this to your local council is an option we will always try and work with you on costs.

Katharine C

Thu 23rd May 2019

1. We chose your product as it fitted our purposes exactly.
2. We are very pleased with your product.
3. Despatch and delivery were excellent.
4. We ordered online which was quick and easy.

Justin L

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? – Good website reviews
2.What did you think of the product? – Top drawer – Thank you
3.What did we get right? Great delivery times and great service from your
4.What could we improve? All good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee
Finally, out of 5 what would you rate us? 5

Katie A

Thu 23rd May 2019

1. Found easily on google, very good price, easy to order.
2. Great quality, printed well, perfect for the new warehouse.
3. Great service, quick responses and delivery.
4. All great!
5. Great service from Mike McNee
5/5

Nina U

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Replacement product. The school had purchased the visitor book in the past and I got your company contact details and information from the front of the old visitor book.
2.What did you think of the product? Very pleased with the product. It is good quality and although it was more costly that other versions on other online sites, it was good value for money with 500 entries.
3.What did we get right? Website was very easy to use and was very impressed with the speed of the delivery.
4.What could we improve? Nothing relating to my order.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Purchased online.
Finally, out of 5 what would you rate us? 5

Karen B

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? I have used you before and received excellent service
2.What did you think of the product? Good product
3.What did we get right? Delivery and price
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I have dealt with so far has been helpful, nothing too much trouble.
Finally, out of 5 what would you rate us? 4

Andy

Wed 22nd May 2019

Customer specified item, very quick efficient service

Helen G

Wed 22nd May 2019

Thank you for your swift reaction to our order for a GDPR sign in book we are very happy with your service and use your products to conform to the necessary legal requirements

Office

Wed 22nd May 2019

1.What made you choose to buy these products from SSP? Safe GDPR documents
2.What did you think of the product? OK but expensive
3.What did we get right? Quick delivery
4.What could we improve? Cost

SSP Reply:
Thank you for your feedback.
You will be pleased to know that we have just reduced the cost of our GDPR books, which you will benefit from when you come to reorder. If you are ordering multiple books we will always look to work with you on pricing. Please just give our friendly customer service team a call to discuss this.

Joan D

Wed 15th May 2019

I was genuinely delighted with the service you provided and the swiftness of the delivery.
When I tried to buy the item I wanted online it redirected me to your contact number as I am living in Ireland and it seems that this is the only way to contact you. However the call was answered quickly and the man taking my details was polite and helpful.
I would recommend your organisation without a doubt.

Alison B.

Tue 14th May 2019

Thank you for your email.
We decided to buy products from SSP Direct as there appeared to be a good choice/selection of the items we were looking to buy. Products and availability were good. Service provided was fast and efficient. Overall rating we would give 5.
Hope this helps.

Angela

Mon 13th May 2019

1.What made you choose to buy these products from SSP? Product search we were looking for came up tops in google and the fact that we could make it bespoke
2.What did you think of the product? Absolutely loved the end product – it added the personal side to it.
3.What did we get right? Timings were perfect, there wasn’t a hard push sale, I could do this in my own time, which worked really well for me. Even though there were a number of people involved, the transition from one person to the next was seamless and it was brilliant that whoever took over, knew exactly where we were in the process.
4.What could we improve? Everything worked really well for me so I wouldn’t be able to suggest any improvements – it worked well on my time which I think is great.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Special thanks to Mike McNee; Gwyn Evans and Mark Hughes
Finally, out of 5 what would you rate us? 5

Sam

Fri 10th May 2019

1.What made you choose to buy these products from SSP? Good website & customer service when I called in
2.What did you think of the product? Very good product, although the paint finish looked a little thin (big sign though)
3.What did we get right? Delivery when said
4.What could we improve? Courier’s treatment of products!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All the office staff were very receptive & friendly when I called
4.5, just the damaged packaging by the courier. Thank you for sorting out the damaged goods so promptly as well. Have a good weekend

Debbie F

Fri 10th May 2019

We have recently purchased a few products from yourselves and have been very pleased with the goods. We searched on the internet for specific items, and your website was informative and you supplied exactly what we needed and in time.

One of the items we recently purchased (Steel Heavy Duty FireBeam Co. Beam Head Protector C9861) was required quite urgently and after a phone call to yourselves (not sure who I spoke to) the items were despatched overnight for us, even though originally the delivery date was a few days.

Dawn L

Fri 10th May 2019

I decided to purchase the recent products from SSP after researching GDPR visitors books, I ordered both online and over the phone and I can advise both experiences were very good, simple and efficient.
I can confirm the he product I ordered has arrived and I that I am very pleased with the product, finally out of 5, I would rate you 4.5 – I never give 5 as all customer service experiences need to develop and evolve as times change but I can say SSP was excellent.

 

Caron H

Fri 10th May 2019

Happy to as I’ve used you more than once.
1.What made you choose to buy these products from SSP? found you with general website search and your actual website easy to navigate & find products
2.What did you think of the product? As described
3.What did we get right? Helpful customer service staff
4.What could we improve? Keep doing the same
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I’ve spoken to has always been helpful and knowledgeable
Finally, out of 5 what would you rate us? No complaints - 5

Tracey M

Fri 10th May 2019

Good Morning,
Thanks for your email and request, please find below the responses.
We have bought these items from yourselves before.
Found yourselves on the internet a while back.
The product does exactly what we want.
Yes you got it right so quick service and there is nothing you can do to improve
We hope that this is of some help.

Eleni C

Fri 10th May 2019

1.What made you choose to buy these products from SSP? Just searched & noticed you had the right product I needed.
2.What did you think of the product? Yes fine
3.What did we get right? Description of the product was helpful.
4.What could we improve? Nothing at the moment.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I ordered online.
Finally, out of 5 what would you rate us? 5

Adrian G

Fri 10th May 2019

I would rate your service 5 out of 5.
From ordering, invoicing, delivering, also when I had to call to change a delivery address. The guy I spoke to was very helpful.

Annie B

Fri 10th May 2019

1.What made you choose to buy these products from SSP? Just what we were looking for
2.What did you think of the product? Perfect
3.What did we get right? Great service
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee great communication
Finally, out of 5 what would you rate us? 5

Bryan D

Fri 10th May 2019

1.What made you choose to buy these products from SSP?
Google search lead me to SSP Direct, the presentation on the website of the products made my happy to purchase.
2.What did you think of the product?
It was exactly what I expected, the quality was good, better than similar products from other suppliers.
3.What did we get right?
You treated our small order as if it was the most important order ever made.
4.What could we improve?
Hard to find room for improvement, we are very satisfied.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
All contact was done through the website, but whoever arranged the quick delivery
Finally, out of 5 what would you rate us? 5/5

Laura B

Fri 10th May 2019

We needed a protective cover to lock a AC display that can’t be locked on the display itself.
The website had exactly what we required and it was very easy to navigate.
The whole experience itself was very smooth and straightforward. I know it will be a company to revisit in the future should we require more security covers/cages.

david F

Fri 10th May 2019

1.What made you choose to buy these products from SSP? You had the item we required
2.What did you think of the product? As expected , but not quite sturdy as i thought.
3.What did we get right? The order was delivered promptly
4.What could we improve? Not being cynical but this questionnaire in its present format is a bit naff, don’t you think?
Finally, out of 5 what would you rate us? 4-5

Brian C

Fri 10th May 2019

1.What made you choose to buy these products from SSP? You had the correct item I was looking for.
2.What did you think of the product? Product was as expected from the information on website.
3.What did we get right? The size was correct and also you offered to pre hole the sign which I was not expecting. The sign also arrived earlier than expected.
4.What could we improve? There isn’t anything I could advise to improve.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The person I dealt with was polite and helpful and asked if I needed pre-holes for the sign Peter Ashton
Finally, out of 5 what would you rate us? 5

Vicki N

Fri 10th May 2019

1.What made you choose to buy these products from SSP? recommendation from other school
2.What did you think of the product? No faults, exactly what we needed.
3.What did we get right? Speed of delivery, fantastic service
4.What could we improve? Website usability, I had to call to find out what the product was that I had before as this had been moved.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Initially I called the customer service team and spoke to a gentleman who helped me with my product selection, very helpful. Sorry, can't remember his name!
Finally, out of 5 what would you rate us? 5

Gary B

Thu 9th May 2019

1.What made you choose to buy these products from SSP? Used you before.
2.What did you think of the product? Does what we need it to do.
3.What did we get right? Everything I guess.
4.What could we improve? Nothing that I can think of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered it online, so not really. But you should all give yourselves a pat on the back and reflect on how awesome you all are.
Finally, out of 5 what would you rate us? 5 👍👍👍👍👍

Jeffery K

Thu 9th May 2019

Found you online
Price was good for product
Delivery good
5 out of 5

Carol M

Thu 9th May 2019

Great service – next day delivery and ease of ordering/invoicing.

Hayley G

Thu 9th May 2019

1.What made you choose to buy these products from SSP? They were just what we were looking for.
2.What did you think of the product? Absolutely fantastic, just what we needed. Highly visible, sturdy cones.
3.What did we get right? When the company credit card rejected the payment (due to limitations on where we can use them) Mike contacted us and helped us process our order to the very end. Fantastic customer service.
4.What could we improve? N/A, we are very happy with the service we received.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee
Finally, out of 5 what would you rate us? 5

Sandy A

Thu 9th May 2019

Very helpful with getting my order right, even though it was just for one sign. The delivery was fast and the sign is excellent quality. I would definitely recommend SSP. Thank you.

Kok Ho H

Tue 7th May 2019

I was searching for a suitable product online and found the item on your website. Looked solid and suitable from the details on your site and after purchasing and installing it proved to be good quality and solid.
The purchase and delivery was as expected and efficient. I think the only improvement could have been the price as it was not the cheapest item available. But otherwise still happy with unit.

 

Vicky M

Thu 25th Apr 2019

I chose to purchase from you because you as a supplier could provide the product I required at an acceptable price. The product was what I required.
I appreciated the next day delivery idea. and that was a point in your favour when I was comparing potential suppliers - however something went wrong in my case and the item was not delivered the next day. Perhaps it was the delivery system used? It was not a time-critical purchase in my situation, but I can see how it might be for others.

That was the only negative - if you make a positive statement such as next day delivery, if it does not happen it can be an issue to a customer who expected the item, and perhaps made plans around receiving it.

Regards,

SSP Reply:
Thank you for taking the time to provide us with feedback. I have traced your parcel and I can see that we received your order at 13.05, this was processed, picked, packed and on the courier by 16.19 the same day.
As you can see from the tracking attached it looks like there was a delay at one of DPD’s hubs on this occasion, which is out of our control. I do apologise for the slight delay in receiving your item on this occasion and hope that you come back to us again.

Lynne M

Thu 25th Apr 2019

Thank you for your survey request. On the whole I was very pleased with the service SSP provided, except for the cost of postage for sending out a landscape folder - £6.95 – I didn’t need it as a matter of urgency so thought this quite excessive being that the folder cost £10!

SSP Reply:
Hello Lynne

Thank you for your feedback. With regards to your comment on the cost of postage, it is company policy to always send items on a signed for service, so we can ensure safe arrival of your parcels. We make no profit from postage, we simply pass on our price with DPD. I can understand your feelings with the price of your product, but unfortunately DPD charge by size not price. I am pleased to hear you are happy with your service. Thank you for your custom once again.

Kind regards

Hayley

David N

Tue 23rd Apr 2019

1.What made you choose to buy these products from SSP? I have ordered from you before
2.What did you think of the product? Perfectly for what we needed
3.What did we get right? Yes
4.What could we improve? Nothing for now
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All the team was great
Rating out of five - More that five it arrive the next day .
I will be using you again for more covers hopefully soon

Karen B

Tue 23rd Apr 2019

Your rating would be 4/5.  We chose to use SSP for the price. Excellent delivery service and good communication.

Sally E

Tue 23rd Apr 2019

All good thanks.....5 out of 5 for everything.

Elaine F

Mon 22nd Apr 2019

Thank you for your email.
We have reordered this product because it fits or needs at the moment and the quick and efficient manner from the request to the delivery once again was of a high standard.
Cheers

Mike R

Fri 19th Apr 2019

All OK thank you.
We required a small Qty. of security screws.
Other suppliers had large min. quantities.
Thank you again.

Darren A

Thu 18th Apr 2019

1.What made you choose to buy these products from SSP? Internet search looking for signing in book on google.
2.What did you think of the product? Product is great, it’s our second visitor book from yourselves.
3.What did we get right? No issues
4.What could we improve? No issues
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes was a great help thanks
Finally, out of 5 what would you rate us? 5

Ian M

Thu 18th Apr 2019

I ordered the resident only parking sign it’s exactly what i was looking for easy to put into grass verge great height. Delivery was quick and on time great service. I certainly would recommend SSP Direct without hesitation to anyone. Thanks for your help.

Jeff

Thu 18th Apr 2019

1.What made you choose to buy these products from SSP? You have the one product that suited my needs. I couldn’t find similar elsewhere and importantly you were in the UK.
You could now add “protects against accidental damage by dogs/clumsy humans” to your list. (I have a large breed dog that doesn’t recognise its own size, strength and ignorance to wires and young people. My BT socket is near the floor by the front door and would constantly get pulled from the socket and damaged.)
2.What did you think of the product? Excellent. Easy to fit and surprisingly sturdy. Discreet as well being transparent. No more accidents.
3.What did we get right? Quality of product. Nice that the fittings were included although in my case the screws were too long. The dome is great and no sharp edges.
Reasonable price. Quick delivery.
4.What could we improve? Your advertising was not conducive to my initial search criteria so it took me a while to find it.
I would have liked perhaps easier access holes for the wires like a breakable tab so that if the wire did need replacing it wouldn’t require dismantling but I now it wasn’t designed for this purpose but it was the only one that fitted in the tight space I have.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn’t need to.
Finally, out of 5 what would you rate us? 5 – extremely satisfied.

Ian W

Thu 18th Apr 2019

Hello
Product;
1 & 2 Exactly what i was looking for and what i expected.
Service;
3. What did we get right? Everything.
4. What could we improve? Perhaps a slightly thicker material would make it more robust and last longer for repeat usage.
5. Person who deserves a special mention? Only you Hayley for all your help.
5 out of 5.
Thankyou

John G

Thu 18th Apr 2019


Product and service – 5 out of 5