Browse
Search
My Account

Customer Reviews
Total Number: 2,183






Stacey L

Tue 6th Oct 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Boss is happy so I’m happy!
3.What did we get right? Very efficient and quick (we had put an order with another local company first as they were slightly cheaper but they had terrible response time and even worse customer service skills)
4.What could we improve? Nothing comes to mind
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think I only dealt with Mark and he was efficient, professional and responded promptly. He made it a very easy experience.
Finally, out of 5 what would you rate us? I would give a strong 4!

Richard S

Fri 25th Sep 2020

1. What made you choose to buy these products from SSP? A relative has dementia and persists in turning off electrical appliances. Your boxes help in preventing this behaviour.
2. What did you think of the product? The product seems to do the job.
3. What did we get right? Hiding the screws within the frame to prevent them being unscrewed is important for us.
4. What could we improve? The box is very big - could you design less intrusive but suitably sturdy boxes to cover single or twin sockets. Also, could you make the plastic opaque? I have to line the boxes with paper so that my relative cannot see what is inside them - that helps her to forget what is hidden away and reduces her stress levels.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? So far, 5 out of 5.

Sharon

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? I googgled, liked the website friendliness and clarity
2.What did you think of the product? Great fine for us
3.What did we get right? You invoiced at our request , brilliant
Finally, out of 5 what would you rate us? 5

Pete R

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? – I was pointed to your website by our Lead Electrician
2.What did you think of the product? – Great. your pricing is very competitive
3.What did we get right? – You’ve got everything right so far, website, prices, service, payment etc just waiting on product & delivery
4.What could we improve? – At present, I’ve not seen anything to improve
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – All the staff I’ve dealt with so far have been excellent, fast, polite service
Finally, out of 5 what would you rate us? – 5

Finance

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? Price and quality
2.What did you think of the product? Very Good - repeat orders
3.What did we get right? From order to delivery very quick
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not contacted recently but the whole team must be doing something right as I know I can get items quickly
Finally, out of 5 what would you rate us? 5

Anon

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP?
Initially I was looking on search engine for a thermostat cover, but then noticed that you make signs, and have been looking for signs for a while, but mostly they were expensive and not customised.
2.What did you think of the product? The thermostat covers are perhaps fairly expensive for what they are. The signs are excellent, and perfectly sized for our needs.
3.What did we get right? Your website is excellent, easy to find what you want, and worked well even on our slow connection. 'Make your own sign' excellent. Phone calls were answered promptly, and the person answering understood what I wanted and knew your products.
4.What could we improve? Can't think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, the gentleman who dealt with our order/questions by phone and email, Mike McNee.
Finally, out of 5 what would you rate us? 5

Clare H

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? - internet search, and detailed info on the website and from your staff
2.What did you think of the product? - it is as described, fit for purpose, we're getting a great result from it
3.What did we get right? - service on the phone and by email was really helpful and informative
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think it was just Peter and Mark that I dealt with, and they were both great
Finally, out of 5 what would you rate us? 5*

Mike N

Thu 24th Sep 2020

1)What made you choose to buy these products from SSP? looked like what we needed
2)What did you think of the product? after trying 1 piece we were impressed with quality
3)What did we get right?because it was expensive we asked for a discount for purchasing a few and you obliged.
4)What could we improve? nothing really
5)Is there anybody that you have dealt with that deserves a special mention in our team meeting? everybody we have dealt with have been very professional and efficient including the delivery
Finally, out of 5 what would you rate us? 5

Gillian C

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? Found your company via search engine and they met the GDPR and Covid requirements
2.What did you think of the product? It was exactly as advertised, feels good quality and the print is clear
3.What did we get right? Easy to order. Received confirmation, delivery details and invoice promptly. Delivery arrived within a couple of days.
4.What could we improve? I cant think of anything that could be improved upon.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, sorry.
Finally, out of 5 what would you rate us? 5

Bruce H

Thu 24th Sep 2020

The web site suggested you had the kind of security fixing I needed and I received good advice when I called for technical support. The fixings I bought did not have any instructions with them like the size of drill needed which would have been helpful.

A Bozorgy

Fri 18th Sep 2020

1.What made you choose to buy these products from SSP? Found you on google search, your price look reasonable, I found the parts I wanted.
2.What did you think of the product? It’s doing the job.
3.What did we get right? Almost everything, price, quality delivery
4.What could we improve? Set up an account for us
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Can’t remember the name, but the person who processed my order was nice and helpful.

A. L Noble

Mon 14th Sep 2020

1.What made you choose to buy these products from SSP? – we have purchased them previously, and found them they met our requirements
2.What did you think of the product? – they meet the current GDPR requirement
3.What did we get right? – Good speedy service
4.What could we improve? – The overall service we received was good, The only comment is I had to request an invoice as I did not receive on automatically.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? My order was on Line, however Peter Ashton responded quickly to my invoice enquiry and resolved the issue immediately

Finally, out of 5 what would you rate us? 4.5

A Tuck

Sat 12th Sep 2020

1.What made you choose to buy these products from SSP? - recommendation from my client at University of S Wales
2.What did you think of the product? - spot on 
3.What did we get right? - a good, well thought out product 
4.What could we improve? - happy so far!!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  - whoever I spoke with on my first contact 

Finally, out of 5 what would you rate us?  - 5

C Young

Fri 11th Sep 2020

The product was just what we wanted.
Very pleased with the service can’t think of any improvements

B Ede

Fri 11th Sep 2020

I chose SSP for value and quality of products and both criteria were perfectly fulfilled.
I have no hesitation in giving SSP five out of five.

A Prothero

Fri 11th Sep 2020

1.What made you choose to buy these products from SSP? Returning client
2.What did you think of the product? Fit for purpose
3.What did we get right?Everything
4.What could we improve? N/A
4.What could we improve? What could we improve?Sales persons

J Gaggero

Fri 11th Sep 2020

1.What made you choose to buy these products from SSP? Good website plus SEO directing me to it.
2.What did you think of the product? They met my expectations perfectly
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  All on line and therefore no.

I am pleased to rate you with an unblemished “5”

C Crawford

Thu 10th Sep 2020

We have had the product before and found it suited what we required for GDPR purposes.

The ordering process was straightforward, efficient and the delivery was quick.  We will order again when we need the product again.

A M Perry

Thu 10th Sep 2020

1.I am part of an interim hospital hotel project and they had one of the books in the hotel. We knew what we needed but couldnt find anything on line, so pulled off the website details from the hotel booklet the Holiday Inn had purchased.
2. Great - we are needing to record temperatures into the building and would like a field to be able to do that.
3. When I found you it was easy to order
4. seller on Amazon

C Archer

Thu 10th Sep 2020

everything that you have done has been great I'm so pleased with the service I just wish I had measured the product correctly so as to not mess you about. I will not hesitate to use your company again. Many thanks Chris.

C Kenyon

Wed 9th Sep 2020

1. Through HC supplies from internet.
2. It is a good product
3. I chose HC supplies as I live quite close to their office/showroom and I congratulate their ability to make it look like a huge warehouse on the website! Staff were helpful and I thought the sample very good.
4.the delivery was fine and I can’t think of an improvement. Perhaps get your agents (assuming HC just one of many) to note SPP to the customer on ordering?
5. The delivery driver was prompt, cheerful and helpful. These things are important. I haven’t the paperwork to hand but I am sure you can retrieve his name for special mention.

Finally, out of 5 what would you rate us? 5

A Larkin

Wed 9th Sep 2020

Thank you very much for sending this copy invoice.

I fully expected to wait at least a week or two before this arrived but got it almost by immediate return email. You are a breath of fresh air. This is real customer service and your Managers should be very proud of you

Mike Groves

Wed 2nd Sep 2020

1.What made you choose to buy these products from SSP? Following research of various suppliers online I was particularly struck by reviews on the website, Trust Pilot and also the initial response from Mike was the final clincher quite frankly, nothing was too much trouble.
2.What did you think of the product? Excellent, both in terms of materials and design
3.What did we get right? From consultation, bespoke design through to production and accounts all has been beyond measure. Excellent.
4.What could we improve? You may now wish to start a Schools/College window/section on your main page? Just a suggestion given the Education sector can be quite small and Site Managers/Teaching staff will invariably visit different sites or otherwise ask around for ideas/details of reliable contractors.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike, Mark & Jess
Finally, out of 5 what would you rate us? I am assuming 5 is high so 5

Mandy P

Thu 23rd Jul 2020

I am very satisfied with your support. Let me give your staff that I’ve dealt with were very responsive. It’s a 5!

Regards and stay safe.

Andrew R

Wed 22nd Jul 2020

1.What made you choose to buy these products from SSP Direct?
The product details were clear and informative enabling me to determine which products were best suited for my needs.
I do not normally shop on-line but felt 'secure' in ordering from a locally based company.
I shared with others my positive experience plus many were taken with the Track and Trace book

2.What did you think of the product?
Very pleased with the products and matched the marketing descriptions.

3.What did we get right?
The process was smooth; confirmation and shipment information was customer focussed; marketing of products was clear and images were very helpful.
For not normally shopping online I did find the process customer orientated.

4.What could we improve?
Given that this was my first order I am not sure.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I did not deal with a particular person but believe it would be helpful to the team to share my generic thinking and experience.
Hopefully this would be an encouragement given the challenges faced by all this year!

Finally, out of 5 what would you rate us?
5 out of 5

Chris K

Wed 22nd Jul 2020

I would like to thank you for the excellent service. I ordered some Torx head screws around 4pm yesterday and they were here by 8:15 this morning!

Chris F

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? Search of the web, this product best suited our need.
2.What did you think of the product? Good quality.
3.What did we get right? Everything
4.What could we improve? Nothing I can think of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, I ordered on-line.
Finally, out of 5 what would you rate us? 5

Chris B

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? - I was looking for a tagging and checking system for our forklift fleet and found SSP on the internet.
2.What did you think of the product? I think the product is excellent and ideal for our process.
3.What did we get right? The whole process is efficient, fast and reliable.
Finally, out of 5 what would you rate us? 5

Annie S

Mon 20th Jul 2020

Hello!
We were delighted with the reflective sign for our driveway brick post. It arrived speedily, was well packaged and appears to be of good quality.
Whether it stops drivers reversing into our gatepost.... Only time will Tell!
Thanks
Annie

Alex B

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? good price and good quality product
2.What did you think of the product? excellent quality product
3.What did we get right? got here on time no issues
4.What could we improve? keep going you've got it pretty much right!
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? smooth transaction so didn't need any contact with your staff.

Elaine B

Wed 1st Jul 2020

1.What made you choose to buy these products from SSP Direct? Really easy to use interface on the website, so that I could visually see my product.
2.What did you think of the product? Excellent quality, really sturdy and well made
3.What did we get right? Quick delivery, super fast. Good pricing but high quality product.
4.What could we improve? My only improvement would be to show the sliders vs screw holes on the signs pre buy, to make it clearer which to pick.
Finally, out of 5 what would you rate us? Signs are excellent thank you, really pleased with them. Definitely a 5 from us!

Alex B

Fri 26th Jun 2020

1) What made you choose to buy these products from SSP Direct? I was looking for a large and sturdy plug cover for a plug near the floor that kept getting hit, and ended up finding your site through Google Images.
2) What did you think of the product? The product is very well made, It's sturdy and protects the socket very well. It drills directly into the wall and not just clips onto the socket like other products, which is much more secure. The edges are rounded and the whole front panel is curved so anyone who does catch it will not be injured. The internal depth is almost 11cm, so this is perfect for those with plug timers or other similar devices. Since I wanted to remove the plug without taking the whole cover off the wall I simply removed one of the fins from the backplate (As you can see in the attached image), however this is not the intended use for the product so I have absolutely no complaints.
3) What did we get right? Ordering process was quick and simple and delivery was impeccable. I ordered the product in the afternoon and it arrived the morning of the next day. That's faster than most other companies!
4) What could we improve? While installing the cover is pretty self explanatory for the most part, I would have said maybe include some simple instructions, however now I see that there is actually some on the website by clicking 'More info' and even a video. Very nice!
5) Is there anybody that you have dealt with that deserves a special mention in our team meeting? As I ordered online through the website I didn't actually have to deal with anyone.
I would rate both the product and the service 5 / 5. I would definitely recommend SSP and should the need arise for similar products SSP Direct will be the first place I go to.

Kate N

Thu 11th Jun 2020

1. What made you choose to buy these products from SSP Direct? Good range. Clear and easy to use website.

2. What did you think of the product? Excellent

3. What did we get right? Great, friendly service when I called to finalise the order.

4. What could we improve? Card payment didn't work online. Not sure why.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The chap who handled my order by phone was great. I don't know his name. Sorry.

Marcella F

Thu 11th Jun 2020

1.What made you choose to buy these products from SSP Direct?  Availability and fast delivery

2.What did you think of the product? I haven’t used it yet, it was recommended by my decorator

3.What did we get right? Delivered next day as promised, great packaging

4.What could we improve? No improvements to suggest, perfect service

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 5 out of 5

Hilary C P

Wed 10th Jun 2020

1 What made you choose to buy these products from SSP Direct?   SSP Direct came up on a search & had the products we needed originally a few years ago.

2 What did you think of the product?  Products are well made & ideal for our needs (Road signs)

3 What did we get right?  Quality of customer service & speed of delivery.  On two occasions we’ve needed signage at short notice.  On the first occasion I rang up, got through easily & the order placed easily.  Second time I used online chat. Again lots of help, great service & speedy next day delivery.  Thank you.

4 What could we improve?  Nothing

5 Is there anybody that you have dealt with that deserves a special mention in our team meeting? I’m afraid I can’t remember who I dealt with.

5 out of 5.

Doug R

Tue 9th Jun 2020

Ordered from you before and was very happy with product and service and so had no hesitation in making a repeat order – excellent speed of delivery and customer service - 5 star!

Nikki F

Tue 9th Jun 2020

We ordered bespoke signs originally from you in 2018 and we initially made a website enquiry.

We ordered again in 2020 and received a swift response and great customer experience. A gentleman called Mark Hughes has been of great help. Although there have been a couple of telephone calls with just as good a commitment but I didn’ take a name.

We have no intention of going anywhere else for the signs that we require. To get just as good a response after 2 years with our initial enquiry is A+ and we hope to continue with you whenever our requirements need.

 

Darren A

Tue 9th Jun 2020

I hope you are well

I’m very happy with the service provided and will be more than happy to continue using the services of SSP Direct Ltd

Maxine

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? one of my employees had used you before
2.What did you think of the product? yes it was very good
3.What did we get right? customer service and updates of where you were with making the signs was outstanding
4.What could we improve? nothing
Finally, out of 5 what would you rate us? 5

Nick A

Tue 9th Jun 2020

Thanks for your email. In short, I'd give it 5/5 for the GDPR signing in books we ordered....it arrived quickly and are what we need.
What made me choose? Internet search for what I needed - and appeared good price, what I needed.
Hope that helps - short and sweet, but to the point.
Have a lovely day

Jamie R

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? – I was searching for a particular product and found it on your website
2.What did you think of the product? – Good quality product, the customer was satisfied
3.What did we get right? – Swift service, from order point to receiving the product
4.What could we improve? – Cannot think of anything
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Ordered online
Finally, out of 5 what would you rate us? - 5

Dan E

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? – we chose SSP Direct as we had a good customer service experience last year and we returned to SSP Direct to order additional quantities of products we had already ordered last summer for some of our other buildings
2.What did you think of the product? – the product was good quality and arrived promptly as they did previously last summer
3.What did we get right? – good customer service, met my request for different valve tag number ranges for different sites to meet our needs
4.What could we improve? – nothing springs to mind, my experience was good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Gwyn has been very helpful

Finally, out of 5 what would you rate us? 5

Andrew H

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? Ease of design and configuration online, clear and easy to use website and design process.
2.What did you think of the product? Just as expected, good quality and true to design.
3.What did we get right? The design verification and checking you provided was something I appreciated, and not something a lot of other companies would do.
4.What could we improve? Not much!
Finally, out of 5 what would you rate us? 5

Paul H

Tue 9th Jun 2020

Dear Hayley,
Initially I couldn’t remember what I had bought from you but of course it was your remote key fob door entry system.
I am disabled and started looking for a way to open the front door remotely about a year ago which is when I came across your website but because I have an Ingersoll night latch the door release supplied with your kit wouldn’t be any good and I would have to buy an Ingersoll door release.
1/ What made you choose to buy these products from SSP Direct? I chose your system because it would do what I wanted and a reasonable price.
2/ What did you think of the product? I haven’t actually fitted the unit yet but have played with it to see how it works and it works well; I like it.
3/ What did we get right? I did phone you before buying the product over a matter of whether the release mechanism was AC or dc voltage because Ingersoll remote releases come as one or the other. Unfortunately the person I talked to didn’t know but that was alright as I could buy the Ingersoll release later. As it happens your system is DC.
4/ What could we improve? Can’t think of anything you can improve except perhaps more information on products but then no matter what you say there will always be something missing.
5/ Is there anybody that you have dealt with that deserves a special mention in our team meeting? I don’t know the name of the person I talked to but he was very good, took the trouble to look for the answer to my question and even though he couldn’t answer it that was alright.
I would give you a 5 for service as the product arrived faster than I was expecting.
From a happy customer,
Paul Hammick

Julie A W

Tue 18th Feb 2020

Julie A W 19 February 2020
1.What made you choose to buy these products from SSP? Recommendation from askham Bryan PC who had purchased signs previously
2.What did you think of the product? Very good
3.What did we get right? Very helpful via phone and email and prompt delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whole team very good
Finally, out of 5 what would you rate us? 5

Gavin M

Mon 17th Feb 2020

1.What made you choose to buy these products from SSP? SSP are our trusted supplier, always willing to go the extra mile.
2.What did you think of the product? The products are always of superior quality , these where a bespoke design to address an unusual issue we had.
3.What did we get right? From design to delivery time, everything was excellent
4.What could we improve? I can’t think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens
Finally, out of 5 what would you rate us? 5 I would put 6 if it was an option

Kim

Thu 13th Feb 2020

1.I chose to buy from SSP as, when sourcing the Visitor Book, your site was one of the main ones to come up. I also liked the choice of different sizes, prices, orientation (eg portrait or landscape) etc of what you could provide.
2.Having received the book and backboard I ordered, I am very pleased with the quality and professional look of these products. Unfortunately, as this is something new being introduced to our Reception, I have not had the go-ahead from management to start using these yet.
3.The ordering process was simple, clear and straight-forward and the order arrived exactly when expected and was securely packaged.
4.I cannot see any areas necessary for improvement in your service and would be very happy to use you again.
5.I did not deal with a particular individual, it was all done online.
Rating: 5/5

David H

Thu 13th Feb 2020

1.We have plenty of Tamtorque clamps but needed some more power bits, I did a Google search, browsed through a few results, one wouldn’t sell bits without selling the clamps, but we have plenty already, so I continued the search and you had a good price and very good customer reviews.
2.The product is as expected, exactly what we needed.
3. Price is good, no hassle, easy to order, reviews clear to see.
Service
4. I didn’t get a confirmation email after ordering, which I kept meaning to double check but never got round to. I was about to check when I received the email saying the order was out for delivery, but it was about a week later. So maybe an automated email at the ordering stage – I did check my junk folder but still didn’t see one.

Jenny S

Wed 12th Feb 2020

1 – in line with GDPR for confidentiality your product fit the bill
2 – the product suits our needs but we are transferring to electronic register
Service
3 – your service is excellent
4 – nothing to improve for us

Andrew R

Wed 12th Feb 2020

Everything was great.






Stacey L

Tue 6th Oct 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Boss is happy so I’m happy!
3.What did we get right? Very efficient and quick (we had put an order with another local company first as they were slightly cheaper but they had terrible response time and even worse customer service skills)
4.What could we improve? Nothing comes to mind
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think I only dealt with Mark and he was efficient, professional and responded promptly. He made it a very easy experience.
Finally, out of 5 what would you rate us? I would give a strong 4!

Richard S

Fri 25th Sep 2020

1. What made you choose to buy these products from SSP? A relative has dementia and persists in turning off electrical appliances. Your boxes help in preventing this behaviour.
2. What did you think of the product? The product seems to do the job.
3. What did we get right? Hiding the screws within the frame to prevent them being unscrewed is important for us.
4. What could we improve? The box is very big - could you design less intrusive but suitably sturdy boxes to cover single or twin sockets. Also, could you make the plastic opaque? I have to line the boxes with paper so that my relative cannot see what is inside them - that helps her to forget what is hidden away and reduces her stress levels.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? So far, 5 out of 5.

Sharon

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? I googgled, liked the website friendliness and clarity
2.What did you think of the product? Great fine for us
3.What did we get right? You invoiced at our request , brilliant
Finally, out of 5 what would you rate us? 5

Pete R

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? – I was pointed to your website by our Lead Electrician
2.What did you think of the product? – Great. your pricing is very competitive
3.What did we get right? – You’ve got everything right so far, website, prices, service, payment etc just waiting on product & delivery
4.What could we improve? – At present, I’ve not seen anything to improve
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – All the staff I’ve dealt with so far have been excellent, fast, polite service
Finally, out of 5 what would you rate us? – 5

Finance

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? Price and quality
2.What did you think of the product? Very Good - repeat orders
3.What did we get right? From order to delivery very quick
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not contacted recently but the whole team must be doing something right as I know I can get items quickly
Finally, out of 5 what would you rate us? 5

Anon

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP?
Initially I was looking on search engine for a thermostat cover, but then noticed that you make signs, and have been looking for signs for a while, but mostly they were expensive and not customised.
2.What did you think of the product? The thermostat covers are perhaps fairly expensive for what they are. The signs are excellent, and perfectly sized for our needs.
3.What did we get right? Your website is excellent, easy to find what you want, and worked well even on our slow connection. 'Make your own sign' excellent. Phone calls were answered promptly, and the person answering understood what I wanted and knew your products.
4.What could we improve? Can't think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, the gentleman who dealt with our order/questions by phone and email, Mike McNee.
Finally, out of 5 what would you rate us? 5

Clare H

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? - internet search, and detailed info on the website and from your staff
2.What did you think of the product? - it is as described, fit for purpose, we're getting a great result from it
3.What did we get right? - service on the phone and by email was really helpful and informative
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think it was just Peter and Mark that I dealt with, and they were both great
Finally, out of 5 what would you rate us? 5*

Mike N

Thu 24th Sep 2020

1)What made you choose to buy these products from SSP? looked like what we needed
2)What did you think of the product? after trying 1 piece we were impressed with quality
3)What did we get right?because it was expensive we asked for a discount for purchasing a few and you obliged.
4)What could we improve? nothing really
5)Is there anybody that you have dealt with that deserves a special mention in our team meeting? everybody we have dealt with have been very professional and efficient including the delivery
Finally, out of 5 what would you rate us? 5

Gillian C

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? Found your company via search engine and they met the GDPR and Covid requirements
2.What did you think of the product? It was exactly as advertised, feels good quality and the print is clear
3.What did we get right? Easy to order. Received confirmation, delivery details and invoice promptly. Delivery arrived within a couple of days.
4.What could we improve? I cant think of anything that could be improved upon.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, sorry.
Finally, out of 5 what would you rate us? 5

Bruce H

Thu 24th Sep 2020

The web site suggested you had the kind of security fixing I needed and I received good advice when I called for technical support. The fixings I bought did not have any instructions with them like the size of drill needed which would have been helpful.

A Bozorgy

Fri 18th Sep 2020

1.What made you choose to buy these products from SSP? Found you on google search, your price look reasonable, I found the parts I wanted.
2.What did you think of the product? It’s doing the job.
3.What did we get right? Almost everything, price, quality delivery
4.What could we improve? Set up an account for us
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Can’t remember the name, but the person who processed my order was nice and helpful.

A. L Noble

Mon 14th Sep 2020

1.What made you choose to buy these products from SSP? – we have purchased them previously, and found them they met our requirements
2.What did you think of the product? – they meet the current GDPR requirement
3.What did we get right? – Good speedy service
4.What could we improve? – The overall service we received was good, The only comment is I had to request an invoice as I did not receive on automatically.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? My order was on Line, however Peter Ashton responded quickly to my invoice enquiry and resolved the issue immediately

Finally, out of 5 what would you rate us? 4.5

A Tuck

Sat 12th Sep 2020

1.What made you choose to buy these products from SSP? - recommendation from my client at University of S Wales
2.What did you think of the product? - spot on 
3.What did we get right? - a good, well thought out product 
4.What could we improve? - happy so far!!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  - whoever I spoke with on my first contact 

Finally, out of 5 what would you rate us?  - 5

C Young

Fri 11th Sep 2020

The product was just what we wanted.
Very pleased with the service can’t think of any improvements

B Ede

Fri 11th Sep 2020

I chose SSP for value and quality of products and both criteria were perfectly fulfilled.
I have no hesitation in giving SSP five out of five.

A Prothero

Fri 11th Sep 2020

1.What made you choose to buy these products from SSP? Returning client
2.What did you think of the product? Fit for purpose
3.What did we get right?Everything
4.What could we improve? N/A
4.What could we improve? What could we improve?Sales persons

J Gaggero

Fri 11th Sep 2020

1.What made you choose to buy these products from SSP? Good website plus SEO directing me to it.
2.What did you think of the product? They met my expectations perfectly
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  All on line and therefore no.

I am pleased to rate you with an unblemished “5”

C Crawford

Thu 10th Sep 2020

We have had the product before and found it suited what we required for GDPR purposes.

The ordering process was straightforward, efficient and the delivery was quick.  We will order again when we need the product again.

A M Perry

Thu 10th Sep 2020

1.I am part of an interim hospital hotel project and they had one of the books in the hotel. We knew what we needed but couldnt find anything on line, so pulled off the website details from the hotel booklet the Holiday Inn had purchased.
2. Great - we are needing to record temperatures into the building and would like a field to be able to do that.
3. When I found you it was easy to order
4. seller on Amazon

C Archer

Thu 10th Sep 2020

everything that you have done has been great I'm so pleased with the service I just wish I had measured the product correctly so as to not mess you about. I will not hesitate to use your company again. Many thanks Chris.

C Kenyon

Wed 9th Sep 2020

1. Through HC supplies from internet.
2. It is a good product
3. I chose HC supplies as I live quite close to their office/showroom and I congratulate their ability to make it look like a huge warehouse on the website! Staff were helpful and I thought the sample very good.
4.the delivery was fine and I can’t think of an improvement. Perhaps get your agents (assuming HC just one of many) to note SPP to the customer on ordering?
5. The delivery driver was prompt, cheerful and helpful. These things are important. I haven’t the paperwork to hand but I am sure you can retrieve his name for special mention.

Finally, out of 5 what would you rate us? 5

A Larkin

Wed 9th Sep 2020

Thank you very much for sending this copy invoice.

I fully expected to wait at least a week or two before this arrived but got it almost by immediate return email. You are a breath of fresh air. This is real customer service and your Managers should be very proud of you

Mike Groves

Wed 2nd Sep 2020

1.What made you choose to buy these products from SSP? Following research of various suppliers online I was particularly struck by reviews on the website, Trust Pilot and also the initial response from Mike was the final clincher quite frankly, nothing was too much trouble.
2.What did you think of the product? Excellent, both in terms of materials and design
3.What did we get right? From consultation, bespoke design through to production and accounts all has been beyond measure. Excellent.
4.What could we improve? You may now wish to start a Schools/College window/section on your main page? Just a suggestion given the Education sector can be quite small and Site Managers/Teaching staff will invariably visit different sites or otherwise ask around for ideas/details of reliable contractors.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike, Mark & Jess
Finally, out of 5 what would you rate us? I am assuming 5 is high so 5

Mandy P

Thu 23rd Jul 2020

I am very satisfied with your support. Let me give your staff that I’ve dealt with were very responsive. It’s a 5!

Regards and stay safe.

Andrew R

Wed 22nd Jul 2020

1.What made you choose to buy these products from SSP Direct?
The product details were clear and informative enabling me to determine which products were best suited for my needs.
I do not normally shop on-line but felt 'secure' in ordering from a locally based company.
I shared with others my positive experience plus many were taken with the Track and Trace book

2.What did you think of the product?
Very pleased with the products and matched the marketing descriptions.

3.What did we get right?
The process was smooth; confirmation and shipment information was customer focussed; marketing of products was clear and images were very helpful.
For not normally shopping online I did find the process customer orientated.

4.What could we improve?
Given that this was my first order I am not sure.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I did not deal with a particular person but believe it would be helpful to the team to share my generic thinking and experience.
Hopefully this would be an encouragement given the challenges faced by all this year!

Finally, out of 5 what would you rate us?
5 out of 5

Chris K

Wed 22nd Jul 2020

I would like to thank you for the excellent service. I ordered some Torx head screws around 4pm yesterday and they were here by 8:15 this morning!

Chris F

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? Search of the web, this product best suited our need.
2.What did you think of the product? Good quality.
3.What did we get right? Everything
4.What could we improve? Nothing I can think of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, I ordered on-line.
Finally, out of 5 what would you rate us? 5

Chris B

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? - I was looking for a tagging and checking system for our forklift fleet and found SSP on the internet.
2.What did you think of the product? I think the product is excellent and ideal for our process.
3.What did we get right? The whole process is efficient, fast and reliable.
Finally, out of 5 what would you rate us? 5

Annie S

Mon 20th Jul 2020

Hello!
We were delighted with the reflective sign for our driveway brick post. It arrived speedily, was well packaged and appears to be of good quality.
Whether it stops drivers reversing into our gatepost.... Only time will Tell!
Thanks
Annie

Alex B

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? good price and good quality product
2.What did you think of the product? excellent quality product
3.What did we get right? got here on time no issues
4.What could we improve? keep going you've got it pretty much right!
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? smooth transaction so didn't need any contact with your staff.

Elaine B

Wed 1st Jul 2020

1.What made you choose to buy these products from SSP Direct? Really easy to use interface on the website, so that I could visually see my product.
2.What did you think of the product? Excellent quality, really sturdy and well made
3.What did we get right? Quick delivery, super fast. Good pricing but high quality product.
4.What could we improve? My only improvement would be to show the sliders vs screw holes on the signs pre buy, to make it clearer which to pick.
Finally, out of 5 what would you rate us? Signs are excellent thank you, really pleased with them. Definitely a 5 from us!

Alex B

Fri 26th Jun 2020

1) What made you choose to buy these products from SSP Direct? I was looking for a large and sturdy plug cover for a plug near the floor that kept getting hit, and ended up finding your site through Google Images.
2) What did you think of the product? The product is very well made, It's sturdy and protects the socket very well. It drills directly into the wall and not just clips onto the socket like other products, which is much more secure. The edges are rounded and the whole front panel is curved so anyone who does catch it will not be injured. The internal depth is almost 11cm, so this is perfect for those with plug timers or other similar devices. Since I wanted to remove the plug without taking the whole cover off the wall I simply removed one of the fins from the backplate (As you can see in the attached image), however this is not the intended use for the product so I have absolutely no complaints.
3) What did we get right? Ordering process was quick and simple and delivery was impeccable. I ordered the product in the afternoon and it arrived the morning of the next day. That's faster than most other companies!
4) What could we improve? While installing the cover is pretty self explanatory for the most part, I would have said maybe include some simple instructions, however now I see that there is actually some on the website by clicking 'More info' and even a video. Very nice!
5) Is there anybody that you have dealt with that deserves a special mention in our team meeting? As I ordered online through the website I didn't actually have to deal with anyone.
I would rate both the product and the service 5 / 5. I would definitely recommend SSP and should the need arise for similar products SSP Direct will be the first place I go to.

Kate N

Thu 11th Jun 2020

1. What made you choose to buy these products from SSP Direct? Good range. Clear and easy to use website.

2. What did you think of the product? Excellent

3. What did we get right? Great, friendly service when I called to finalise the order.

4. What could we improve? Card payment didn't work online. Not sure why.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The chap who handled my order by phone was great. I don't know his name. Sorry.

Marcella F

Thu 11th Jun 2020

1.What made you choose to buy these products from SSP Direct?  Availability and fast delivery

2.What did you think of the product? I haven’t used it yet, it was recommended by my decorator

3.What did we get right? Delivered next day as promised, great packaging

4.What could we improve? No improvements to suggest, perfect service

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 5 out of 5

Hilary C P

Wed 10th Jun 2020

1 What made you choose to buy these products from SSP Direct?   SSP Direct came up on a search & had the products we needed originally a few years ago.

2 What did you think of the product?  Products are well made & ideal for our needs (Road signs)

3 What did we get right?  Quality of customer service & speed of delivery.  On two occasions we’ve needed signage at short notice.  On the first occasion I rang up, got through easily & the order placed easily.  Second time I used online chat. Again lots of help, great service & speedy next day delivery.  Thank you.

4 What could we improve?  Nothing

5 Is there anybody that you have dealt with that deserves a special mention in our team meeting? I’m afraid I can’t remember who I dealt with.

5 out of 5.

Doug R

Tue 9th Jun 2020

Ordered from you before and was very happy with product and service and so had no hesitation in making a repeat order – excellent speed of delivery and customer service - 5 star!

Nikki F

Tue 9th Jun 2020

We ordered bespoke signs originally from you in 2018 and we initially made a website enquiry.

We ordered again in 2020 and received a swift response and great customer experience. A gentleman called Mark Hughes has been of great help. Although there have been a couple of telephone calls with just as good a commitment but I didn’ take a name.

We have no intention of going anywhere else for the signs that we require. To get just as good a response after 2 years with our initial enquiry is A+ and we hope to continue with you whenever our requirements need.

 

Darren A

Tue 9th Jun 2020

I hope you are well

I’m very happy with the service provided and will be more than happy to continue using the services of SSP Direct Ltd

Maxine

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? one of my employees had used you before
2.What did you think of the product? yes it was very good
3.What did we get right? customer service and updates of where you were with making the signs was outstanding
4.What could we improve? nothing
Finally, out of 5 what would you rate us? 5

Nick A

Tue 9th Jun 2020

Thanks for your email. In short, I'd give it 5/5 for the GDPR signing in books we ordered....it arrived quickly and are what we need.
What made me choose? Internet search for what I needed - and appeared good price, what I needed.
Hope that helps - short and sweet, but to the point.
Have a lovely day

Jamie R

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? – I was searching for a particular product and found it on your website
2.What did you think of the product? – Good quality product, the customer was satisfied
3.What did we get right? – Swift service, from order point to receiving the product
4.What could we improve? – Cannot think of anything
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Ordered online
Finally, out of 5 what would you rate us? - 5

Dan E

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? – we chose SSP Direct as we had a good customer service experience last year and we returned to SSP Direct to order additional quantities of products we had already ordered last summer for some of our other buildings
2.What did you think of the product? – the product was good quality and arrived promptly as they did previously last summer
3.What did we get right? – good customer service, met my request for different valve tag number ranges for different sites to meet our needs
4.What could we improve? – nothing springs to mind, my experience was good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Gwyn has been very helpful

Finally, out of 5 what would you rate us? 5

Andrew H

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? Ease of design and configuration online, clear and easy to use website and design process.
2.What did you think of the product? Just as expected, good quality and true to design.
3.What did we get right? The design verification and checking you provided was something I appreciated, and not something a lot of other companies would do.
4.What could we improve? Not much!
Finally, out of 5 what would you rate us? 5

Paul H

Tue 9th Jun 2020

Dear Hayley,
Initially I couldn’t remember what I had bought from you but of course it was your remote key fob door entry system.
I am disabled and started looking for a way to open the front door remotely about a year ago which is when I came across your website but because I have an Ingersoll night latch the door release supplied with your kit wouldn’t be any good and I would have to buy an Ingersoll door release.
1/ What made you choose to buy these products from SSP Direct? I chose your system because it would do what I wanted and a reasonable price.
2/ What did you think of the product? I haven’t actually fitted the unit yet but have played with it to see how it works and it works well; I like it.
3/ What did we get right? I did phone you before buying the product over a matter of whether the release mechanism was AC or dc voltage because Ingersoll remote releases come as one or the other. Unfortunately the person I talked to didn’t know but that was alright as I could buy the Ingersoll release later. As it happens your system is DC.
4/ What could we improve? Can’t think of anything you can improve except perhaps more information on products but then no matter what you say there will always be something missing.
5/ Is there anybody that you have dealt with that deserves a special mention in our team meeting? I don’t know the name of the person I talked to but he was very good, took the trouble to look for the answer to my question and even though he couldn’t answer it that was alright.
I would give you a 5 for service as the product arrived faster than I was expecting.
From a happy customer,
Paul Hammick

Julie A W

Tue 18th Feb 2020

Julie A W 19 February 2020
1.What made you choose to buy these products from SSP? Recommendation from askham Bryan PC who had purchased signs previously
2.What did you think of the product? Very good
3.What did we get right? Very helpful via phone and email and prompt delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whole team very good
Finally, out of 5 what would you rate us? 5

Gavin M

Mon 17th Feb 2020

1.What made you choose to buy these products from SSP? SSP are our trusted supplier, always willing to go the extra mile.
2.What did you think of the product? The products are always of superior quality , these where a bespoke design to address an unusual issue we had.
3.What did we get right? From design to delivery time, everything was excellent
4.What could we improve? I can’t think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens
Finally, out of 5 what would you rate us? 5 I would put 6 if it was an option

Kim

Thu 13th Feb 2020

1.I chose to buy from SSP as, when sourcing the Visitor Book, your site was one of the main ones to come up. I also liked the choice of different sizes, prices, orientation (eg portrait or landscape) etc of what you could provide.
2.Having received the book and backboard I ordered, I am very pleased with the quality and professional look of these products. Unfortunately, as this is something new being introduced to our Reception, I have not had the go-ahead from management to start using these yet.
3.The ordering process was simple, clear and straight-forward and the order arrived exactly when expected and was securely packaged.
4.I cannot see any areas necessary for improvement in your service and would be very happy to use you again.
5.I did not deal with a particular individual, it was all done online.
Rating: 5/5

David H

Thu 13th Feb 2020

1.We have plenty of Tamtorque clamps but needed some more power bits, I did a Google search, browsed through a few results, one wouldn’t sell bits without selling the clamps, but we have plenty already, so I continued the search and you had a good price and very good customer reviews.
2.The product is as expected, exactly what we needed.
3. Price is good, no hassle, easy to order, reviews clear to see.
Service
4. I didn’t get a confirmation email after ordering, which I kept meaning to double check but never got round to. I was about to check when I received the email saying the order was out for delivery, but it was about a week later. So maybe an automated email at the ordering stage – I did check my junk folder but still didn’t see one.

Jenny S

Wed 12th Feb 2020

1 – in line with GDPR for confidentiality your product fit the bill
2 – the product suits our needs but we are transferring to electronic register
Service
3 – your service is excellent
4 – nothing to improve for us

Andrew R

Wed 12th Feb 2020

Everything was great.