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Customer Reviews
Total Number: 1,870






Barry H

Thu 13th Dec 2018

I’m very satisfied with your secure double lockable socket cover which I ordered to assist an elderly relative with dementia in preventing her switching off her alarm unit.
Having searched the internet for a suitable product I found the SSP socket cover the one to meet our needs. The product was well designed, robust and simple to fix to the wall.
I found it easy to place the order with you online and delivery was fast.
5 Stars

Harvey S

Thu 13th Dec 2018

Why SSP? Found it on the internet
Product? I did not see it, delivered to one of our site guys, no negative feedback received.
Service? Arrived as per order instructions.
Staff? Guy I dealt with for phone order was very helpful.
Rating? No reason not to award 5 out of 5.

Rae Cameron

Thu 13th Dec 2018

1.What made you choose to buy these products from SSP? Have used your products before
2.What did you think of the product? Good for our GDPR use
3.What did we get right? Delivery was prompt, quicker then expected
4.What could we improve? More choice, as need to be able to put in badge numbers and the book we use, doesn’t have that facility
Rating? Finally, out of 5 what would you rate us? 4

Gary J

Thu 13th Dec 2018

Why SSP? We have used you before and was happy with your service
Product? Product was good quality
Service? Everything we asked for was received
Improvements? Nothing I can think of needs improving
Staff? All staff we have spoken to have been very helpful.
Rating? Finally 5/5

Rudulph J

Thu 13th Dec 2018

Why SSP? It was just what I wanted.
Product? Looks ok . Ask me again in 10 years!
Service? All good. I like simple clear website with clear pictures and section on how how make signs.
Improvements? More pictures in context so we can see the scale.
Staff? No personal contact needed

Score 5

Matt F

Thu 13th Dec 2018

1.What made you choose to buy these products from SSP? I have purchased from you in the past. My original reason and subsequently, is because your website is the easiest to understand and navigate.
2.What did you think of the product? I have always been satisfied with the products I have purchased (security screws). One one occasion a screw driver broke and you replaced it quickly and free of charge, cemented my loyalty.
3.What did we get right? Effective website. Good value products. Small quantities of screws available. Swift delivery. Customer service as per point above.
4.What could we improve? Nothing comes to mind.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever sent me the email on 05.08.18 at 09.40, they didn’t sign it, just SSP but they sorted my problem and sent me some info too.
Finally, out of 5 what would you rate us? 5
Rating? Score 5

David H

Wed 28th Nov 2018

1.What made you choose to buy these products from SSP? Good value.
2.What did you think of the product? They seem OK have not fitted them as yet. They would be better for us if pre drilled on carer's for fixing.
3.What did we get right? on time
4.What could we improve? nothing so far
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 5

Melanie M

Tue 27th Nov 2018

All good and speedy delivery 5/5

Caroline A

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? – they are the best fit for my needs
2.What did you think of the product? – perfect
3.What did we get right? – great product, fair price, fast delivery
4.What could we improve? - nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – I order online so no name to mention
Finally, out of 5 what would you rate us? 5

Bryan O

Tue 27th Nov 2018

Is there anybody that you have dealt with that deserves a special mention in our team meeting? YES, WHOEVER DEALT WITH MY TRANSACTION MADE MY TRANSACTION VERY EASY

Finally, out of 5 what would you rate us? 5

Caroline D

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? - Needed GDPR Reception and Signing In/out books
2.What did you think of the product? - Good
3.What did we get right? - easy to order, quick delivery
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

Ben D

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? Google search, one of the first links that came up!
2.What did you think of the product? We have not been able to install yet (order was for an alarmed cover for an emergency door release point) however looks appropriate to our needs and as advertised.
3.What did we get right? Very polite and pleasant on the phone (I called just after placing the order to enquire about delivery slots), and very prompt dispatch/delivery.
4.What could we improve? Nothing, as far as I can see, very pleased.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry didn’t catch the name of the gentleman I spoke to Friday!

Finally, out of 5 what would you rate us? 5

Sarah T

Tue 27th Nov 2018

Excellent price, perfect product - Thank you

Linda M

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? Ready for GDPR
2.What did you think of the product? Good
3.What did we get right? Everything
4.What could we improve? Just keep up the good work
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry all online!

Finally, out of 5 what would you rate us? 5

Martin W

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? Suitable for a bespoke application.
2.What did you think of the product? Good quality.
3.What did we get right? Everything from order placement, to delivery.
4.What could we improve? Don’t really know.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All co.

Finally, out of 5 what would you rate us? 5

Andy S

Tue 27th Nov 2018

Price ok and quality very good. Bought first signs over the phone....great service.
A full 5 from me.

Simon S

Tue 27th Nov 2018

I chose to buy from you because you came up top result on a Google search I did. The product is exactly what I wanted and was expecting to receive.

The service was prompt and painless. Tracking could be useful I suppose but I had mine delivered to my work address so it wasn’t an issue for me.

I can’t single anyone out for praise. It was a matter of fact transaction.

Ian M

Fri 9th Nov 2018

1.What made you choose to buy these products from SSP? oblong red & white fence post reflectors.

2.What did you think of the product? ideal for what I needed.

3. 3.What did we get right? bought off internet. The whole process was seamless. Saw, bought, paid for, delivered! Simples (sorry)!!

4. What could we improve? No

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No one in particular just thank you for the service.

5 out of 5. When I need more signage I will certainly use SSP.

Ian E

Fri 9th Nov 2018

Products in stock. Straightforward web shop. Quick delivery. 5 out of 5

Lynne W

Fri 9th Nov 2018

1.What made you choose to buy these products from SSP? head office

2.What did you think of the product? perfect

3.What did we get right? efficient service

5 out of 5

Thanks, Lynn 😊

Jason T

Thu 8th Nov 2018

The product and service was very good, I’ll consider using you again

Karen W

Thu 8th Nov 2018

1.What made you choose to buy these products from SSP? Website

2.What did you think of the product?  is expected as advertised 

 3.What did we get right? Called me back after looking into a query I had

4.What could we improve? Query from above was, the packages were delivered separately which wasn't specified when I ordered a sign with a pole. Would have been good to know in the first place.  

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

Ingrida M

Thu 8th Nov 2018

Product:

1.What made you choose to buy these products from SSP? Nowhere else I could find the product we needed

2.What did you think of the product? V good

 

Service:

3.What did we get right? Fast and professional service

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley

 

Finally, out of 5 what would you rate us? 5

Rachel C

Thu 8th Nov 2018

Easy to order via website, next day delivery very efficient.

Product just what we needed at a competitive price.

Will definitely use SSP again if the need arises.

 

Natalie P

Thu 8th Nov 2018

I ordered the GDPR compliant visitors book because it’s the best I have found. Displaying our company’s commitment to GDPR now starts at our front door. We have had many comments from people on how serious we are taking our commitment to protecting people’s data.

Tina L

Thu 8th Nov 2018

What made you choose to buy these products from SSP? You had what we needed

What did you think of the product? Very good

What did we get right? Everything

Finally, out of 5 what would you rate us? 5

Stephen

Thu 8th Nov 2018

Thanks for the e-mail. Hope you are having a nice week 😊

 

Here is a bit of feedback for your records:

 

1.What made you choose to buy these products from SSP? We found a product we specifically needed from you.

2.What did you think of the product? I haven’t actually seen the product it went direct to our customer.

3.What did we get right? It got ordered and delivered to our customer and had no complaints so all good.

4.What could we improve? Would like a credit account been a business but I get why not straight away and me being picky haha 😊

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? It was really easy to order.

Finally, out of 5 what would you rate us? 5.   Hope this helps 😊

Karen M

Thu 8th Nov 2018

Product: All-Weather Standard Collision Barrier (Hot Dip Galvanised & Powder Coated) 600x750mm Rawl Fixing Bolt kit for Collision Barriers

What did you think of the product? Unable to comment, not on site, early days.

What did we get right? Efficient Service.

Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes, kept me updated with order & delivery updates, very helpful, will definitely use SSP again, thank you.

Finally, out of 5 what would you rate us? 5

Anne B

Thu 8th Nov 2018

We are very impressed with the GDPR compliant visitors book. I ordered it online and found the website very easy to use.

Highly recommended.

Alastair M

Mon 29th Oct 2018

Product:
1.Have used in the past. Good price and great service
2.What did you think of the product? Good quality

Service:
3.What did we get right? The order
4.What could we improve? nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The whole team

Finally, out of 5 what would you rate us? 5

Collleen M

Thu 25th Oct 2018

I work in the purchasing department, your company was sourced by a maintenance engineer, I raised the order. I have had no feedback good or bad on the product so I take it no news is good news. I found your process very good – easy to order, good follow up with order confirmation and invoice. I would rate SSP a 5.

Adrienne T

Thu 25th Oct 2018

1 I chose SSP as I could not get from my normal supplier,
2 The product is what I expected and does the job,
3 The service was excellent,
4 rate 5/5

Cherianne K

Thu 25th Oct 2018

Well the SSP service was helpful and efficient and delivery of our items was very quick– so many thanks indeed. Excellent site for searching for items not easily found.

Sally B

Thu 25th Oct 2018

Product:
1.What made you choose to buy these products from SSP? Needed a GDPR signing in book, local secondary school had one of your products
2.What did you think of the product? okay, visitor labels difficult to get in to holder - we are having to fold the edge over

Service:
3.What did we get right? everything, very helpful with my initial enquiry, speedy delivery
4.What could we improve? nothing - all good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwynn was very helpful

Finally, out of 5 what would you rate us? 5
I look forward to ordering from you in the future

Alan R

Thu 25th Oct 2018

Product:
1.What made you choose to buy these products from SSP? I've purchased similar and same items from you previously.
2.What did you think of the product? Good quality

Service:
3.What did we get right? Everything from initial order taking to final delivery.
4.What could we improve? From my point of view I don'y require any changes to the service you provide.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I tend to forget the names of the people who answer the phone and take the orders, but for your Team Meetings I have always met good customer service from your colleagues and they are always helpful to me.

Luke G

Wed 24th Oct 2018

1.Good range of products
2.Good quality
3.Very responsive; easy to get someone on the phone
4.I had to speak to someone on the phone, as the website wasn’t processing payments (perhaps a temporary glitch)
5.Both telephonists were great. Sorry, names not remembered.

Anne de S

Tue 23rd Oct 2018

Thank you for your email.

We needed to try a new visitors’ book to comply with GDPR. The book has been ok once people got used to it but seems a little expensive for what it is.

Are you able to do anything on price for us if we were to order more.

Reply:
Good morning Anne

Thank you for your email. We will always look at pricing if you were to order more than one book at a time.

We also offer an economy version of this book which offers more entries per page which may be of interest:

https://www.securitysafetyproducts.co.uk/security/visitor-books/economy-gdpr-basic-blackedout-visitor-book-1000-concealed-names.php

I think the best thing to do is when you are ready to reorder, please call and speak to either myself or Gwyn and we will make sure you are happy.

Kind regards and thanks for your time.
Hayley

Chris N

Wed 10th Oct 2018

All was very good service excellent
Material was installed without any problems and customer happy with the job

Bob C

Tue 9th Oct 2018


In regard to your email, please see comments below.
1. I needed a solid bit of kit that would effectively protect a waste pipe from damage and a web search came up with your product which seemed ideal.
2. On receipt of product I was impressed with the materials and the robustness of the product.
3. Web site easy to use, quick delivery, quality of product.
4. Nothing to improve.
5. I spoke with a gentleman who was helpful but unfortunately I am unable to provide a name.
I am pleased with my purchase and would recommend your company to anyone looking for similar products.
Best regards

Allison T

Sun 7th Oct 2018

Hi, we are extremely happy with the product as it ticks all the boxes for the purposes that we are going to use it for. The reasons why we chose from yourselves is because of the positive reviews that you have had on previous products. We also believe that your company was the perfect choice. This is because after lots of research with yourself and other companies, your product was the best and cheapest out of the other competitors. We also wanted to choose a brand that we knew was reputable and sold products that were GDPR compliant which was exactly what we were after.

In terms of the product quality, we were very impressed with the finish and style as it looked very professional and to a high standard. In terms of information, the book is exactly what we were looking for and it is GDPR compliant which was the number one criteria for us to nail as a school.

As we are very impressed with this product, we would definitely buy a product and service from yourselves again. 
In terms of service, when we placed the order, it was a very quick turnaround as we got the order within a few days which was very good for us. This meant that we could allow ourselves enough time to become familiar with the book. In our opinion, there wasn’t anything that needs improving as we were very satisfied with the product and would happily use your service again.

Overall I would rate your service 5/5 as the process was efficient and we are very happy with the product. We would definitely recommend yourselves to another business.

Alastair C

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? Previous purchases and a willingness to design something specific for us
2.What did you think of the product? Very good

Service:
3.What did we get right? Everything!
4.What could we improve? Nothing!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? We have spoken to a few but all deserve our thanks.

Finally, out of 5 what would you rate us? 5

Greg S

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? We have used you before
2.What did you think of the product? Very good

Service:
3.What did we get right? No… the order was correct but the pickers only sent one visitor book instead of three. Also the new visitor badges were in two packs, 00001 – 2000 in both. We needed a continuous number form 0001 – 4000. Gwyn is sorting this for us.
4.What could we improve? Apart from above nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn has been very helpful and assisted me in getting the right products ordered. All problems handled well.

Helen R

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? HR Urgent need and good variety of road signs available
2.What did you think of the product? HR Good, no complaints

Service:
3.What did we get right? HR Service excellent, prices competitive, after care excellent, will definitely use again!
4.What could we improve? HR Nothing, my experiences were all good!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? HR Gwyn Ewens and Phil Best! Excellent communication, support and nothing too much trouble

Finally, out of 5 what would you rate us? 5+

Roddy Y

Wed 3rd Oct 2018

Hi Mark, As you predicted signs arrived today. Many thanks for an excellent service.

Marie Hall

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? Very competitive prices
2.What did you think of the product? Excellent

Service:
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? First time of dealing with company and didn’t take any names

Finally, out of 5 what would you rate us? Definite 5

Anon

Tue 2nd Oct 2018

Why?: 1. Have a special needs child, needed some ‘defences’!
Product?: 2. Product fine, a bit confusing that the same product has two different order codes depending on whether you want a switch guard or a thermostat guard.
What was right?: 3. Telephone calls were dealt with very well. Helpful.
What could we improve?: 4. May be worth informing special schools of your products or Occupational Therapists as I only stumbled on them by chance.

Marks out of 5: 5

Rachel W

Tue 2nd Oct 2018

Product:
1.What made you choose to buy these products from SSP? We have bought form you before
2.What did you think of the product? It is excellent for our purposes.

Service:
3.What did we get right? Ease of ordering and speedy delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
We have only ordered online...sorry
Finally, out of 5 what would you rate us? 5

Anneliese B

Mon 1st Oct 2018

Product:
1.What made you choose to buy these products from SSP?
You were the only supplier of a specific product I could find
2.What did you think of the product?
Great

Service:
3.What did we get right?
Great initial online chat assistance. Although he was to get a colleague to contact me concerning a new product you were about to launch; that never happened
4.What could we improve?
As above. Also, when the product arrived, we received the 10 ID wallets, but only 9 clips; so 1 is useless at present.

Finally, out of 5 what would you rate us? 4

Paul M.

Tue 4th Sep 2018

1.What made you choose to buy these products from SSP? I saw one of your products on our reception

2.What did you think of the product? Excellent

3.What did we get right? Amended an existing document to suit my needs

4.What could we improve? -

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Thank you to everyone who helped

Finally, out of 5 what would you rate us? 5

Lee S.

Tue 4th Sep 2018

1.What made you choose to buy these products from SSP? Due to the fast delivery of past orders

2.What did you think of the product? Good

3.What did we get right? Yes service was great

4.What could we improve? N/A

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5






Barry H

Thu 13th Dec 2018

I’m very satisfied with your secure double lockable socket cover which I ordered to assist an elderly relative with dementia in preventing her switching off her alarm unit.
Having searched the internet for a suitable product I found the SSP socket cover the one to meet our needs. The product was well designed, robust and simple to fix to the wall.
I found it easy to place the order with you online and delivery was fast.
5 Stars

Harvey S

Thu 13th Dec 2018

Why SSP? Found it on the internet
Product? I did not see it, delivered to one of our site guys, no negative feedback received.
Service? Arrived as per order instructions.
Staff? Guy I dealt with for phone order was very helpful.
Rating? No reason not to award 5 out of 5.

Rae Cameron

Thu 13th Dec 2018

1.What made you choose to buy these products from SSP? Have used your products before
2.What did you think of the product? Good for our GDPR use
3.What did we get right? Delivery was prompt, quicker then expected
4.What could we improve? More choice, as need to be able to put in badge numbers and the book we use, doesn’t have that facility
Rating? Finally, out of 5 what would you rate us? 4

Gary J

Thu 13th Dec 2018

Why SSP? We have used you before and was happy with your service
Product? Product was good quality
Service? Everything we asked for was received
Improvements? Nothing I can think of needs improving
Staff? All staff we have spoken to have been very helpful.
Rating? Finally 5/5

Rudulph J

Thu 13th Dec 2018

Why SSP? It was just what I wanted.
Product? Looks ok . Ask me again in 10 years!
Service? All good. I like simple clear website with clear pictures and section on how how make signs.
Improvements? More pictures in context so we can see the scale.
Staff? No personal contact needed

Score 5

Matt F

Thu 13th Dec 2018

1.What made you choose to buy these products from SSP? I have purchased from you in the past. My original reason and subsequently, is because your website is the easiest to understand and navigate.
2.What did you think of the product? I have always been satisfied with the products I have purchased (security screws). One one occasion a screw driver broke and you replaced it quickly and free of charge, cemented my loyalty.
3.What did we get right? Effective website. Good value products. Small quantities of screws available. Swift delivery. Customer service as per point above.
4.What could we improve? Nothing comes to mind.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever sent me the email on 05.08.18 at 09.40, they didn’t sign it, just SSP but they sorted my problem and sent me some info too.
Finally, out of 5 what would you rate us? 5
Rating? Score 5

David H

Wed 28th Nov 2018

1.What made you choose to buy these products from SSP? Good value.
2.What did you think of the product? They seem OK have not fitted them as yet. They would be better for us if pre drilled on carer's for fixing.
3.What did we get right? on time
4.What could we improve? nothing so far
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 5

Melanie M

Tue 27th Nov 2018

All good and speedy delivery 5/5

Caroline A

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? – they are the best fit for my needs
2.What did you think of the product? – perfect
3.What did we get right? – great product, fair price, fast delivery
4.What could we improve? - nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – I order online so no name to mention
Finally, out of 5 what would you rate us? 5

Bryan O

Tue 27th Nov 2018

Is there anybody that you have dealt with that deserves a special mention in our team meeting? YES, WHOEVER DEALT WITH MY TRANSACTION MADE MY TRANSACTION VERY EASY

Finally, out of 5 what would you rate us? 5

Caroline D

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? - Needed GDPR Reception and Signing In/out books
2.What did you think of the product? - Good
3.What did we get right? - easy to order, quick delivery
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

Ben D

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? Google search, one of the first links that came up!
2.What did you think of the product? We have not been able to install yet (order was for an alarmed cover for an emergency door release point) however looks appropriate to our needs and as advertised.
3.What did we get right? Very polite and pleasant on the phone (I called just after placing the order to enquire about delivery slots), and very prompt dispatch/delivery.
4.What could we improve? Nothing, as far as I can see, very pleased.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry didn’t catch the name of the gentleman I spoke to Friday!

Finally, out of 5 what would you rate us? 5

Sarah T

Tue 27th Nov 2018

Excellent price, perfect product - Thank you

Linda M

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? Ready for GDPR
2.What did you think of the product? Good
3.What did we get right? Everything
4.What could we improve? Just keep up the good work
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry all online!

Finally, out of 5 what would you rate us? 5

Martin W

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? Suitable for a bespoke application.
2.What did you think of the product? Good quality.
3.What did we get right? Everything from order placement, to delivery.
4.What could we improve? Don’t really know.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All co.

Finally, out of 5 what would you rate us? 5

Andy S

Tue 27th Nov 2018

Price ok and quality very good. Bought first signs over the phone....great service.
A full 5 from me.

Simon S

Tue 27th Nov 2018

I chose to buy from you because you came up top result on a Google search I did. The product is exactly what I wanted and was expecting to receive.

The service was prompt and painless. Tracking could be useful I suppose but I had mine delivered to my work address so it wasn’t an issue for me.

I can’t single anyone out for praise. It was a matter of fact transaction.

Ian M

Fri 9th Nov 2018

1.What made you choose to buy these products from SSP? oblong red & white fence post reflectors.

2.What did you think of the product? ideal for what I needed.

3. 3.What did we get right? bought off internet. The whole process was seamless. Saw, bought, paid for, delivered! Simples (sorry)!!

4. What could we improve? No

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No one in particular just thank you for the service.

5 out of 5. When I need more signage I will certainly use SSP.

Ian E

Fri 9th Nov 2018

Products in stock. Straightforward web shop. Quick delivery. 5 out of 5

Lynne W

Fri 9th Nov 2018

1.What made you choose to buy these products from SSP? head office

2.What did you think of the product? perfect

3.What did we get right? efficient service

5 out of 5

Thanks, Lynn 😊

Jason T

Thu 8th Nov 2018

The product and service was very good, I’ll consider using you again

Karen W

Thu 8th Nov 2018

1.What made you choose to buy these products from SSP? Website

2.What did you think of the product?  is expected as advertised 

 3.What did we get right? Called me back after looking into a query I had

4.What could we improve? Query from above was, the packages were delivered separately which wasn't specified when I ordered a sign with a pole. Would have been good to know in the first place.  

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

Ingrida M

Thu 8th Nov 2018

Product:

1.What made you choose to buy these products from SSP? Nowhere else I could find the product we needed

2.What did you think of the product? V good

 

Service:

3.What did we get right? Fast and professional service

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley

 

Finally, out of 5 what would you rate us? 5

Rachel C

Thu 8th Nov 2018

Easy to order via website, next day delivery very efficient.

Product just what we needed at a competitive price.

Will definitely use SSP again if the need arises.

 

Natalie P

Thu 8th Nov 2018

I ordered the GDPR compliant visitors book because it’s the best I have found. Displaying our company’s commitment to GDPR now starts at our front door. We have had many comments from people on how serious we are taking our commitment to protecting people’s data.

Tina L

Thu 8th Nov 2018

What made you choose to buy these products from SSP? You had what we needed

What did you think of the product? Very good

What did we get right? Everything

Finally, out of 5 what would you rate us? 5

Stephen

Thu 8th Nov 2018

Thanks for the e-mail. Hope you are having a nice week 😊

 

Here is a bit of feedback for your records:

 

1.What made you choose to buy these products from SSP? We found a product we specifically needed from you.

2.What did you think of the product? I haven’t actually seen the product it went direct to our customer.

3.What did we get right? It got ordered and delivered to our customer and had no complaints so all good.

4.What could we improve? Would like a credit account been a business but I get why not straight away and me being picky haha 😊

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? It was really easy to order.

Finally, out of 5 what would you rate us? 5.   Hope this helps 😊

Karen M

Thu 8th Nov 2018

Product: All-Weather Standard Collision Barrier (Hot Dip Galvanised & Powder Coated) 600x750mm Rawl Fixing Bolt kit for Collision Barriers

What did you think of the product? Unable to comment, not on site, early days.

What did we get right? Efficient Service.

Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes, kept me updated with order & delivery updates, very helpful, will definitely use SSP again, thank you.

Finally, out of 5 what would you rate us? 5

Anne B

Thu 8th Nov 2018

We are very impressed with the GDPR compliant visitors book. I ordered it online and found the website very easy to use.

Highly recommended.

Alastair M

Mon 29th Oct 2018

Product:
1.Have used in the past. Good price and great service
2.What did you think of the product? Good quality

Service:
3.What did we get right? The order
4.What could we improve? nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The whole team

Finally, out of 5 what would you rate us? 5

Collleen M

Thu 25th Oct 2018

I work in the purchasing department, your company was sourced by a maintenance engineer, I raised the order. I have had no feedback good or bad on the product so I take it no news is good news. I found your process very good – easy to order, good follow up with order confirmation and invoice. I would rate SSP a 5.

Adrienne T

Thu 25th Oct 2018

1 I chose SSP as I could not get from my normal supplier,
2 The product is what I expected and does the job,
3 The service was excellent,
4 rate 5/5

Cherianne K

Thu 25th Oct 2018

Well the SSP service was helpful and efficient and delivery of our items was very quick– so many thanks indeed. Excellent site for searching for items not easily found.

Sally B

Thu 25th Oct 2018

Product:
1.What made you choose to buy these products from SSP? Needed a GDPR signing in book, local secondary school had one of your products
2.What did you think of the product? okay, visitor labels difficult to get in to holder - we are having to fold the edge over

Service:
3.What did we get right? everything, very helpful with my initial enquiry, speedy delivery
4.What could we improve? nothing - all good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwynn was very helpful

Finally, out of 5 what would you rate us? 5
I look forward to ordering from you in the future

Alan R

Thu 25th Oct 2018

Product:
1.What made you choose to buy these products from SSP? I've purchased similar and same items from you previously.
2.What did you think of the product? Good quality

Service:
3.What did we get right? Everything from initial order taking to final delivery.
4.What could we improve? From my point of view I don'y require any changes to the service you provide.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I tend to forget the names of the people who answer the phone and take the orders, but for your Team Meetings I have always met good customer service from your colleagues and they are always helpful to me.

Luke G

Wed 24th Oct 2018

1.Good range of products
2.Good quality
3.Very responsive; easy to get someone on the phone
4.I had to speak to someone on the phone, as the website wasn’t processing payments (perhaps a temporary glitch)
5.Both telephonists were great. Sorry, names not remembered.

Anne de S

Tue 23rd Oct 2018

Thank you for your email.

We needed to try a new visitors’ book to comply with GDPR. The book has been ok once people got used to it but seems a little expensive for what it is.

Are you able to do anything on price for us if we were to order more.

Reply:
Good morning Anne

Thank you for your email. We will always look at pricing if you were to order more than one book at a time.

We also offer an economy version of this book which offers more entries per page which may be of interest:

https://www.securitysafetyproducts.co.uk/security/visitor-books/economy-gdpr-basic-blackedout-visitor-book-1000-concealed-names.php

I think the best thing to do is when you are ready to reorder, please call and speak to either myself or Gwyn and we will make sure you are happy.

Kind regards and thanks for your time.
Hayley

Chris N

Wed 10th Oct 2018

All was very good service excellent
Material was installed without any problems and customer happy with the job

Bob C

Tue 9th Oct 2018


In regard to your email, please see comments below.
1. I needed a solid bit of kit that would effectively protect a waste pipe from damage and a web search came up with your product which seemed ideal.
2. On receipt of product I was impressed with the materials and the robustness of the product.
3. Web site easy to use, quick delivery, quality of product.
4. Nothing to improve.
5. I spoke with a gentleman who was helpful but unfortunately I am unable to provide a name.
I am pleased with my purchase and would recommend your company to anyone looking for similar products.
Best regards

Allison T

Sun 7th Oct 2018

Hi, we are extremely happy with the product as it ticks all the boxes for the purposes that we are going to use it for. The reasons why we chose from yourselves is because of the positive reviews that you have had on previous products. We also believe that your company was the perfect choice. This is because after lots of research with yourself and other companies, your product was the best and cheapest out of the other competitors. We also wanted to choose a brand that we knew was reputable and sold products that were GDPR compliant which was exactly what we were after.

In terms of the product quality, we were very impressed with the finish and style as it looked very professional and to a high standard. In terms of information, the book is exactly what we were looking for and it is GDPR compliant which was the number one criteria for us to nail as a school.

As we are very impressed with this product, we would definitely buy a product and service from yourselves again. 
In terms of service, when we placed the order, it was a very quick turnaround as we got the order within a few days which was very good for us. This meant that we could allow ourselves enough time to become familiar with the book. In our opinion, there wasn’t anything that needs improving as we were very satisfied with the product and would happily use your service again.

Overall I would rate your service 5/5 as the process was efficient and we are very happy with the product. We would definitely recommend yourselves to another business.

Alastair C

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? Previous purchases and a willingness to design something specific for us
2.What did you think of the product? Very good

Service:
3.What did we get right? Everything!
4.What could we improve? Nothing!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? We have spoken to a few but all deserve our thanks.

Finally, out of 5 what would you rate us? 5

Greg S

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? We have used you before
2.What did you think of the product? Very good

Service:
3.What did we get right? No… the order was correct but the pickers only sent one visitor book instead of three. Also the new visitor badges were in two packs, 00001 – 2000 in both. We needed a continuous number form 0001 – 4000. Gwyn is sorting this for us.
4.What could we improve? Apart from above nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn has been very helpful and assisted me in getting the right products ordered. All problems handled well.

Helen R

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? HR Urgent need and good variety of road signs available
2.What did you think of the product? HR Good, no complaints

Service:
3.What did we get right? HR Service excellent, prices competitive, after care excellent, will definitely use again!
4.What could we improve? HR Nothing, my experiences were all good!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? HR Gwyn Ewens and Phil Best! Excellent communication, support and nothing too much trouble

Finally, out of 5 what would you rate us? 5+

Roddy Y

Wed 3rd Oct 2018

Hi Mark, As you predicted signs arrived today. Many thanks for an excellent service.

Marie Hall

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? Very competitive prices
2.What did you think of the product? Excellent

Service:
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? First time of dealing with company and didn’t take any names

Finally, out of 5 what would you rate us? Definite 5

Anon

Tue 2nd Oct 2018

Why?: 1. Have a special needs child, needed some ‘defences’!
Product?: 2. Product fine, a bit confusing that the same product has two different order codes depending on whether you want a switch guard or a thermostat guard.
What was right?: 3. Telephone calls were dealt with very well. Helpful.
What could we improve?: 4. May be worth informing special schools of your products or Occupational Therapists as I only stumbled on them by chance.

Marks out of 5: 5

Rachel W

Tue 2nd Oct 2018

Product:
1.What made you choose to buy these products from SSP? We have bought form you before
2.What did you think of the product? It is excellent for our purposes.

Service:
3.What did we get right? Ease of ordering and speedy delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
We have only ordered online...sorry
Finally, out of 5 what would you rate us? 5

Anneliese B

Mon 1st Oct 2018

Product:
1.What made you choose to buy these products from SSP?
You were the only supplier of a specific product I could find
2.What did you think of the product?
Great

Service:
3.What did we get right?
Great initial online chat assistance. Although he was to get a colleague to contact me concerning a new product you were about to launch; that never happened
4.What could we improve?
As above. Also, when the product arrived, we received the 10 ID wallets, but only 9 clips; so 1 is useless at present.

Finally, out of 5 what would you rate us? 4

Paul M.

Tue 4th Sep 2018

1.What made you choose to buy these products from SSP? I saw one of your products on our reception

2.What did you think of the product? Excellent

3.What did we get right? Amended an existing document to suit my needs

4.What could we improve? -

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Thank you to everyone who helped

Finally, out of 5 what would you rate us? 5

Lee S.

Tue 4th Sep 2018

1.What made you choose to buy these products from SSP? Due to the fast delivery of past orders

2.What did you think of the product? Good

3.What did we get right? Yes service was great

4.What could we improve? N/A

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5