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Customer Reviews
Total Number: 2,160






Mandy P

Thu 23rd Jul 2020

I am very satisfied with your support. Let me give your staff that I’ve dealt with were very responsive. It’s a 5!

Regards and stay safe.

Andrew R

Wed 22nd Jul 2020

1.What made you choose to buy these products from SSP Direct?
The product details were clear and informative enabling me to determine which products were best suited for my needs.
I do not normally shop on-line but felt 'secure' in ordering from a locally based company.
I shared with others my positive experience plus many were taken with the Track and Trace book

2.What did you think of the product?
Very pleased with the products and matched the marketing descriptions.

3.What did we get right?
The process was smooth; confirmation and shipment information was customer focussed; marketing of products was clear and images were very helpful.
For not normally shopping online I did find the process customer orientated.

4.What could we improve?
Given that this was my first order I am not sure.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I did not deal with a particular person but believe it would be helpful to the team to share my generic thinking and experience.
Hopefully this would be an encouragement given the challenges faced by all this year!

Finally, out of 5 what would you rate us?
5 out of 5

Chris K

Wed 22nd Jul 2020

I would like to thank you for the excellent service. I ordered some Torx head screws around 4pm yesterday and they were here by 8:15 this morning!

Chris F

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? Search of the web, this product best suited our need.
2.What did you think of the product? Good quality.
3.What did we get right? Everything
4.What could we improve? Nothing I can think of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, I ordered on-line.
Finally, out of 5 what would you rate us? 5

Chris B

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? - I was looking for a tagging and checking system for our forklift fleet and found SSP on the internet.
2.What did you think of the product? I think the product is excellent and ideal for our process.
3.What did we get right? The whole process is efficient, fast and reliable.
Finally, out of 5 what would you rate us? 5

Annie S

Mon 20th Jul 2020

Hello!
We were delighted with the reflective sign for our driveway brick post. It arrived speedily, was well packaged and appears to be of good quality.
Whether it stops drivers reversing into our gatepost.... Only time will Tell!
Thanks
Annie

Alex B

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? good price and good quality product
2.What did you think of the product? excellent quality product
3.What did we get right? got here on time no issues
4.What could we improve? keep going you've got it pretty much right!
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? smooth transaction so didn't need any contact with your staff.

Elaine B

Wed 1st Jul 2020

1.What made you choose to buy these products from SSP Direct? Really easy to use interface on the website, so that I could visually see my product.
2.What did you think of the product? Excellent quality, really sturdy and well made
3.What did we get right? Quick delivery, super fast. Good pricing but high quality product.
4.What could we improve? My only improvement would be to show the sliders vs screw holes on the signs pre buy, to make it clearer which to pick.
Finally, out of 5 what would you rate us? Signs are excellent thank you, really pleased with them. Definitely a 5 from us!

Alex B

Fri 26th Jun 2020

1) What made you choose to buy these products from SSP Direct? I was looking for a large and sturdy plug cover for a plug near the floor that kept getting hit, and ended up finding your site through Google Images.
2) What did you think of the product? The product is very well made, It's sturdy and protects the socket very well. It drills directly into the wall and not just clips onto the socket like other products, which is much more secure. The edges are rounded and the whole front panel is curved so anyone who does catch it will not be injured. The internal depth is almost 11cm, so this is perfect for those with plug timers or other similar devices. Since I wanted to remove the plug without taking the whole cover off the wall I simply removed one of the fins from the backplate (As you can see in the attached image), however this is not the intended use for the product so I have absolutely no complaints.
3) What did we get right? Ordering process was quick and simple and delivery was impeccable. I ordered the product in the afternoon and it arrived the morning of the next day. That's faster than most other companies!
4) What could we improve? While installing the cover is pretty self explanatory for the most part, I would have said maybe include some simple instructions, however now I see that there is actually some on the website by clicking 'More info' and even a video. Very nice!
5) Is there anybody that you have dealt with that deserves a special mention in our team meeting? As I ordered online through the website I didn't actually have to deal with anyone.
I would rate both the product and the service 5 / 5. I would definitely recommend SSP and should the need arise for similar products SSP Direct will be the first place I go to.

Kate N

Thu 11th Jun 2020

1. What made you choose to buy these products from SSP Direct? Good range. Clear and easy to use website.

2. What did you think of the product? Excellent

3. What did we get right? Great, friendly service when I called to finalise the order.

4. What could we improve? Card payment didn't work online. Not sure why.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The chap who handled my order by phone was great. I don't know his name. Sorry.

Marcella F

Thu 11th Jun 2020

1.What made you choose to buy these products from SSP Direct?  Availability and fast delivery

2.What did you think of the product? I haven’t used it yet, it was recommended by my decorator

3.What did we get right? Delivered next day as promised, great packaging

4.What could we improve? No improvements to suggest, perfect service

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 5 out of 5

Hilary C P

Wed 10th Jun 2020

1 What made you choose to buy these products from SSP Direct?   SSP Direct came up on a search & had the products we needed originally a few years ago.

2 What did you think of the product?  Products are well made & ideal for our needs (Road signs)

3 What did we get right?  Quality of customer service & speed of delivery.  On two occasions we’ve needed signage at short notice.  On the first occasion I rang up, got through easily & the order placed easily.  Second time I used online chat. Again lots of help, great service & speedy next day delivery.  Thank you.

4 What could we improve?  Nothing

5 Is there anybody that you have dealt with that deserves a special mention in our team meeting? I’m afraid I can’t remember who I dealt with.

5 out of 5.

Doug R

Tue 9th Jun 2020

Ordered from you before and was very happy with product and service and so had no hesitation in making a repeat order – excellent speed of delivery and customer service - 5 star!

Nikki F

Tue 9th Jun 2020

We ordered bespoke signs originally from you in 2018 and we initially made a website enquiry.

We ordered again in 2020 and received a swift response and great customer experience. A gentleman called Mark Hughes has been of great help. Although there have been a couple of telephone calls with just as good a commitment but I didn’ take a name.

We have no intention of going anywhere else for the signs that we require. To get just as good a response after 2 years with our initial enquiry is A+ and we hope to continue with you whenever our requirements need.

 

Darren A

Tue 9th Jun 2020

I hope you are well

I’m very happy with the service provided and will be more than happy to continue using the services of SSP Direct Ltd

Maxine

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? one of my employees had used you before
2.What did you think of the product? yes it was very good
3.What did we get right? customer service and updates of where you were with making the signs was outstanding
4.What could we improve? nothing
Finally, out of 5 what would you rate us? 5

Nick A

Tue 9th Jun 2020

Thanks for your email. In short, I'd give it 5/5 for the GDPR signing in books we ordered....it arrived quickly and are what we need.
What made me choose? Internet search for what I needed - and appeared good price, what I needed.
Hope that helps - short and sweet, but to the point.
Have a lovely day

Jamie R

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? – I was searching for a particular product and found it on your website
2.What did you think of the product? – Good quality product, the customer was satisfied
3.What did we get right? – Swift service, from order point to receiving the product
4.What could we improve? – Cannot think of anything
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Ordered online
Finally, out of 5 what would you rate us? - 5

Dan E

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? – we chose SSP Direct as we had a good customer service experience last year and we returned to SSP Direct to order additional quantities of products we had already ordered last summer for some of our other buildings
2.What did you think of the product? – the product was good quality and arrived promptly as they did previously last summer
3.What did we get right? – good customer service, met my request for different valve tag number ranges for different sites to meet our needs
4.What could we improve? – nothing springs to mind, my experience was good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Gwyn has been very helpful

Finally, out of 5 what would you rate us? 5

Andrew H

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? Ease of design and configuration online, clear and easy to use website and design process.
2.What did you think of the product? Just as expected, good quality and true to design.
3.What did we get right? The design verification and checking you provided was something I appreciated, and not something a lot of other companies would do.
4.What could we improve? Not much!
Finally, out of 5 what would you rate us? 5

Paul H

Tue 9th Jun 2020

Dear Hayley,
Initially I couldn’t remember what I had bought from you but of course it was your remote key fob door entry system.
I am disabled and started looking for a way to open the front door remotely about a year ago which is when I came across your website but because I have an Ingersoll night latch the door release supplied with your kit wouldn’t be any good and I would have to buy an Ingersoll door release.
1/ What made you choose to buy these products from SSP Direct? I chose your system because it would do what I wanted and a reasonable price.
2/ What did you think of the product? I haven’t actually fitted the unit yet but have played with it to see how it works and it works well; I like it.
3/ What did we get right? I did phone you before buying the product over a matter of whether the release mechanism was AC or dc voltage because Ingersoll remote releases come as one or the other. Unfortunately the person I talked to didn’t know but that was alright as I could buy the Ingersoll release later. As it happens your system is DC.
4/ What could we improve? Can’t think of anything you can improve except perhaps more information on products but then no matter what you say there will always be something missing.
5/ Is there anybody that you have dealt with that deserves a special mention in our team meeting? I don’t know the name of the person I talked to but he was very good, took the trouble to look for the answer to my question and even though he couldn’t answer it that was alright.
I would give you a 5 for service as the product arrived faster than I was expecting.
From a happy customer,
Paul Hammick

Julie A W

Tue 18th Feb 2020

Julie A W 19 February 2020
1.What made you choose to buy these products from SSP? Recommendation from askham Bryan PC who had purchased signs previously
2.What did you think of the product? Very good
3.What did we get right? Very helpful via phone and email and prompt delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whole team very good
Finally, out of 5 what would you rate us? 5

Gavin M

Mon 17th Feb 2020

1.What made you choose to buy these products from SSP? SSP are our trusted supplier, always willing to go the extra mile.
2.What did you think of the product? The products are always of superior quality , these where a bespoke design to address an unusual issue we had.
3.What did we get right? From design to delivery time, everything was excellent
4.What could we improve? I can’t think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens
Finally, out of 5 what would you rate us? 5 I would put 6 if it was an option

Kim

Thu 13th Feb 2020

1.I chose to buy from SSP as, when sourcing the Visitor Book, your site was one of the main ones to come up. I also liked the choice of different sizes, prices, orientation (eg portrait or landscape) etc of what you could provide.
2.Having received the book and backboard I ordered, I am very pleased with the quality and professional look of these products. Unfortunately, as this is something new being introduced to our Reception, I have not had the go-ahead from management to start using these yet.
3.The ordering process was simple, clear and straight-forward and the order arrived exactly when expected and was securely packaged.
4.I cannot see any areas necessary for improvement in your service and would be very happy to use you again.
5.I did not deal with a particular individual, it was all done online.
Rating: 5/5

David H

Thu 13th Feb 2020

1.We have plenty of Tamtorque clamps but needed some more power bits, I did a Google search, browsed through a few results, one wouldn’t sell bits without selling the clamps, but we have plenty already, so I continued the search and you had a good price and very good customer reviews.
2.The product is as expected, exactly what we needed.
3. Price is good, no hassle, easy to order, reviews clear to see.
Service
4. I didn’t get a confirmation email after ordering, which I kept meaning to double check but never got round to. I was about to check when I received the email saying the order was out for delivery, but it was about a week later. So maybe an automated email at the ordering stage – I did check my junk folder but still didn’t see one.

Jenny S

Wed 12th Feb 2020

1 – in line with GDPR for confidentiality your product fit the bill
2 – the product suits our needs but we are transferring to electronic register
Service
3 – your service is excellent
4 – nothing to improve for us

Andrew R

Wed 12th Feb 2020

Everything was great.

Graham G

Wed 12th Feb 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? excellent
3.What did we get right? You were flexible when a problem arose
4.What could we improve? You initially supplied the wrong spec, so attention to detail when processing orders?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens helped to resolve the issue
Finally, out of 5 what would you rate us? 4


SSP Reply:
Thank you for your reply Graham and thank you for allowing us to rectify our error. We try our best, but we’re not perfect. On the rare occasion we do get it wrong we always try and resolve the problem as quickly and pain free as possible.
Thank you again for your custom.

Hilary C

Wed 12th Feb 2020

Quick, efficient service.  Excellent product 5/5

Amit P

Wed 12th Feb 2020

1.What made you choose to buy these products from SSP? - Google search.
2.What did you think of the product? - Great product.
3.What did we get right? - customer service, after sales, turnaround.
4.What could we improve? - product more expensive then all competitors - management considering others.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike, always very helpful and has good ideas.
Finally, out of 5 what would you rate us? - 4/5

Joanne P

Tue 11th Feb 2020

1.What made you choose to buy these products from SSP? Repeat purchase
2.What did you think of the product? Good
3.What did we get right? Fast, efficient re-ordering process
Finally, out of 5 what would you rate us? 5

Andrea H

Tue 11th Feb 2020

What made you choose to buy these products from SSP? - They are chosen by our managers
What did we get right? Yes good service
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Tanya is very helpful, knowledgeable & efficient
Finally, out of 5 what would you rate us? 5

Jackie W

Tue 11th Feb 2020

Product: Great - 4 out of 5
Service: Excellent 5 out of 5

Mr H. S

Tue 11th Feb 2020

1.What made you choose to buy these products from SSP? Had the right measure and looked good
2.What did you think of the product? Good quality
3.What did we get right? Everything
4.What could we improve? Nothing
Finally, out of 5 what would you rate us? 5

Wendy

Tue 11th Feb 2020

The service was excellent, I had to phone your office as I was unsure of which pass wallet to buy and the gentleman on the phone was polite and helpful.
The delivery arrived quickly which was good as we needed the visitor passes urgently.
Many thanks

Sarah W

Tue 11th Feb 2020

We brought the products after researching on-line when we needed to upgrade our visitors book to “embrace” GDPR.
Products are delivered on time and are fit for purpose.

Cathy L

Tue 11th Feb 2020

Mum has dementia and kept switching her central heating off. Good product but had to cut out a piece for trunking.
Ordered online, easy process but estimated delivery date would have been helpful, although package arrived within a few days.
4 out of 5

Louise A

Tue 11th Feb 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? What we expected
3.What did we get right? Quick delivery
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Someone did help me when the order wouldn’t go through on the website – I don’t have his name
Finally, out of 5 what would you rate us? 4 (website issue knocked a mark off)

Jas R

Mon 10th Feb 2020

1.What made you choose to buy these products from SSP? - ONLINE SEARCH "LIKED WHAT I SAW"
2.What did you think of the product? NO COMMENT NOT USED IT YET.
3.What did we get right? 1st TIME SEAMLESS EXPERIENCE "WILL THAT CONTINUE"?
4.What could we improve? NO COMMENT AT THIS POINT ON THIS
Finally, out of 5 what would you rate us? 3.5 FOR THE 1ST TIME EXPERIENCE

Derek W

Mon 3rd Feb 2020

1.What made you choose to buy these products from SSP? Recommendation from someone how had used SSP before.
2.What did you think of the product? The product did exactly what we needed it to do. Good quality
3.What did we get right? Everything, made it a seamless transaction.
4.What could we improve? Nothing really, was excellent service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Well… I think Hayley Ewens needs a special mention, superb email with right questions and presented in a way that I wanted to answer it. 😊
Finally, out of 5 what would you rate us? 5 out 5, outstanding customer service and product.
Have a lovely week and hope to do business with you again.

Robert J

Sun 2nd Feb 2020

1.What made you choose to buy these products from SSP? I was looking for a good sized thermostat cover and through a google search your product seemed to fit the bill
2.What did you think of the product? It is fit for purpose.
3.What did we get right? The whole ordering process and efficient delivery, including regular email updates.
Finally, out of 5 what would you rate us? 5

Darren A

Fri 24th Jan 2020

Great service as always 10 out of 10

Kelly R

Thu 23rd Jan 2020

Your products were recommended to us by our fire officer when reviewing our fire risk assessment. The switch covers we ordered were delivered promptly and in good condition.

Andy L

Thu 23rd Jan 2020

Sign delivered thank you
We needed a sign for a trailer so did a search and you came up
Good product delivered quickly
Cheers

Michael W

Thu 23rd Jan 2020

The sign looks amazing. Thank you for creating them for me.

James M

Thu 23rd Jan 2020

The product and service were excellent.  Just one small comments - it is a 1 metre long, flexible sign.  It had holes drilled in each corner but I needed to drill two more in the middle to make a good fixing to the wall.  No problem and you still get 5.

Clive B

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? You had what we wanted without spend time searching the www.
2.What did you think of the product? Great… its a book so I don’t there is much more to say. This particular version asks for all the information we require from a visitor and complies with GDPR.
3.What did we get right? Yes
4.What could we improve? Nothing
Finally, out of 5 what would you rate us? 5

Chris B

Thu 23rd Jan 2020

Everything was excellent with the recent order and I would give 5 out of 5. Ta

Neil P

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? Easy to find on the internet and the correct size of item available.
2.What did you think of the product? It is exactly what we need.
3.What did we get right? Quick delivery as promised
Finally, out of 5 what would you rate us? 5

Alex F

Thu 23rd Jan 2020

5 star !  Very pleased with your amazing service and the fact that you went to so much trouble to ensure that the sign that we had made was exactly what we wanted.






Mandy P

Thu 23rd Jul 2020

I am very satisfied with your support. Let me give your staff that I’ve dealt with were very responsive. It’s a 5!

Regards and stay safe.

Andrew R

Wed 22nd Jul 2020

1.What made you choose to buy these products from SSP Direct?
The product details were clear and informative enabling me to determine which products were best suited for my needs.
I do not normally shop on-line but felt 'secure' in ordering from a locally based company.
I shared with others my positive experience plus many were taken with the Track and Trace book

2.What did you think of the product?
Very pleased with the products and matched the marketing descriptions.

3.What did we get right?
The process was smooth; confirmation and shipment information was customer focussed; marketing of products was clear and images were very helpful.
For not normally shopping online I did find the process customer orientated.

4.What could we improve?
Given that this was my first order I am not sure.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I did not deal with a particular person but believe it would be helpful to the team to share my generic thinking and experience.
Hopefully this would be an encouragement given the challenges faced by all this year!

Finally, out of 5 what would you rate us?
5 out of 5

Chris K

Wed 22nd Jul 2020

I would like to thank you for the excellent service. I ordered some Torx head screws around 4pm yesterday and they were here by 8:15 this morning!

Chris F

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? Search of the web, this product best suited our need.
2.What did you think of the product? Good quality.
3.What did we get right? Everything
4.What could we improve? Nothing I can think of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, I ordered on-line.
Finally, out of 5 what would you rate us? 5

Chris B

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? - I was looking for a tagging and checking system for our forklift fleet and found SSP on the internet.
2.What did you think of the product? I think the product is excellent and ideal for our process.
3.What did we get right? The whole process is efficient, fast and reliable.
Finally, out of 5 what would you rate us? 5

Annie S

Mon 20th Jul 2020

Hello!
We were delighted with the reflective sign for our driveway brick post. It arrived speedily, was well packaged and appears to be of good quality.
Whether it stops drivers reversing into our gatepost.... Only time will Tell!
Thanks
Annie

Alex B

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? good price and good quality product
2.What did you think of the product? excellent quality product
3.What did we get right? got here on time no issues
4.What could we improve? keep going you've got it pretty much right!
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? smooth transaction so didn't need any contact with your staff.

Elaine B

Wed 1st Jul 2020

1.What made you choose to buy these products from SSP Direct? Really easy to use interface on the website, so that I could visually see my product.
2.What did you think of the product? Excellent quality, really sturdy and well made
3.What did we get right? Quick delivery, super fast. Good pricing but high quality product.
4.What could we improve? My only improvement would be to show the sliders vs screw holes on the signs pre buy, to make it clearer which to pick.
Finally, out of 5 what would you rate us? Signs are excellent thank you, really pleased with them. Definitely a 5 from us!

Alex B

Fri 26th Jun 2020

1) What made you choose to buy these products from SSP Direct? I was looking for a large and sturdy plug cover for a plug near the floor that kept getting hit, and ended up finding your site through Google Images.
2) What did you think of the product? The product is very well made, It's sturdy and protects the socket very well. It drills directly into the wall and not just clips onto the socket like other products, which is much more secure. The edges are rounded and the whole front panel is curved so anyone who does catch it will not be injured. The internal depth is almost 11cm, so this is perfect for those with plug timers or other similar devices. Since I wanted to remove the plug without taking the whole cover off the wall I simply removed one of the fins from the backplate (As you can see in the attached image), however this is not the intended use for the product so I have absolutely no complaints.
3) What did we get right? Ordering process was quick and simple and delivery was impeccable. I ordered the product in the afternoon and it arrived the morning of the next day. That's faster than most other companies!
4) What could we improve? While installing the cover is pretty self explanatory for the most part, I would have said maybe include some simple instructions, however now I see that there is actually some on the website by clicking 'More info' and even a video. Very nice!
5) Is there anybody that you have dealt with that deserves a special mention in our team meeting? As I ordered online through the website I didn't actually have to deal with anyone.
I would rate both the product and the service 5 / 5. I would definitely recommend SSP and should the need arise for similar products SSP Direct will be the first place I go to.

Kate N

Thu 11th Jun 2020

1. What made you choose to buy these products from SSP Direct? Good range. Clear and easy to use website.

2. What did you think of the product? Excellent

3. What did we get right? Great, friendly service when I called to finalise the order.

4. What could we improve? Card payment didn't work online. Not sure why.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The chap who handled my order by phone was great. I don't know his name. Sorry.

Marcella F

Thu 11th Jun 2020

1.What made you choose to buy these products from SSP Direct?  Availability and fast delivery

2.What did you think of the product? I haven’t used it yet, it was recommended by my decorator

3.What did we get right? Delivered next day as promised, great packaging

4.What could we improve? No improvements to suggest, perfect service

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 5 out of 5

Hilary C P

Wed 10th Jun 2020

1 What made you choose to buy these products from SSP Direct?   SSP Direct came up on a search & had the products we needed originally a few years ago.

2 What did you think of the product?  Products are well made & ideal for our needs (Road signs)

3 What did we get right?  Quality of customer service & speed of delivery.  On two occasions we’ve needed signage at short notice.  On the first occasion I rang up, got through easily & the order placed easily.  Second time I used online chat. Again lots of help, great service & speedy next day delivery.  Thank you.

4 What could we improve?  Nothing

5 Is there anybody that you have dealt with that deserves a special mention in our team meeting? I’m afraid I can’t remember who I dealt with.

5 out of 5.

Doug R

Tue 9th Jun 2020

Ordered from you before and was very happy with product and service and so had no hesitation in making a repeat order – excellent speed of delivery and customer service - 5 star!

Nikki F

Tue 9th Jun 2020

We ordered bespoke signs originally from you in 2018 and we initially made a website enquiry.

We ordered again in 2020 and received a swift response and great customer experience. A gentleman called Mark Hughes has been of great help. Although there have been a couple of telephone calls with just as good a commitment but I didn’ take a name.

We have no intention of going anywhere else for the signs that we require. To get just as good a response after 2 years with our initial enquiry is A+ and we hope to continue with you whenever our requirements need.

 

Darren A

Tue 9th Jun 2020

I hope you are well

I’m very happy with the service provided and will be more than happy to continue using the services of SSP Direct Ltd

Maxine

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? one of my employees had used you before
2.What did you think of the product? yes it was very good
3.What did we get right? customer service and updates of where you were with making the signs was outstanding
4.What could we improve? nothing
Finally, out of 5 what would you rate us? 5

Nick A

Tue 9th Jun 2020

Thanks for your email. In short, I'd give it 5/5 for the GDPR signing in books we ordered....it arrived quickly and are what we need.
What made me choose? Internet search for what I needed - and appeared good price, what I needed.
Hope that helps - short and sweet, but to the point.
Have a lovely day

Jamie R

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? – I was searching for a particular product and found it on your website
2.What did you think of the product? – Good quality product, the customer was satisfied
3.What did we get right? – Swift service, from order point to receiving the product
4.What could we improve? – Cannot think of anything
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Ordered online
Finally, out of 5 what would you rate us? - 5

Dan E

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? – we chose SSP Direct as we had a good customer service experience last year and we returned to SSP Direct to order additional quantities of products we had already ordered last summer for some of our other buildings
2.What did you think of the product? – the product was good quality and arrived promptly as they did previously last summer
3.What did we get right? – good customer service, met my request for different valve tag number ranges for different sites to meet our needs
4.What could we improve? – nothing springs to mind, my experience was good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Gwyn has been very helpful

Finally, out of 5 what would you rate us? 5

Andrew H

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? Ease of design and configuration online, clear and easy to use website and design process.
2.What did you think of the product? Just as expected, good quality and true to design.
3.What did we get right? The design verification and checking you provided was something I appreciated, and not something a lot of other companies would do.
4.What could we improve? Not much!
Finally, out of 5 what would you rate us? 5

Paul H

Tue 9th Jun 2020

Dear Hayley,
Initially I couldn’t remember what I had bought from you but of course it was your remote key fob door entry system.
I am disabled and started looking for a way to open the front door remotely about a year ago which is when I came across your website but because I have an Ingersoll night latch the door release supplied with your kit wouldn’t be any good and I would have to buy an Ingersoll door release.
1/ What made you choose to buy these products from SSP Direct? I chose your system because it would do what I wanted and a reasonable price.
2/ What did you think of the product? I haven’t actually fitted the unit yet but have played with it to see how it works and it works well; I like it.
3/ What did we get right? I did phone you before buying the product over a matter of whether the release mechanism was AC or dc voltage because Ingersoll remote releases come as one or the other. Unfortunately the person I talked to didn’t know but that was alright as I could buy the Ingersoll release later. As it happens your system is DC.
4/ What could we improve? Can’t think of anything you can improve except perhaps more information on products but then no matter what you say there will always be something missing.
5/ Is there anybody that you have dealt with that deserves a special mention in our team meeting? I don’t know the name of the person I talked to but he was very good, took the trouble to look for the answer to my question and even though he couldn’t answer it that was alright.
I would give you a 5 for service as the product arrived faster than I was expecting.
From a happy customer,
Paul Hammick

Julie A W

Tue 18th Feb 2020

Julie A W 19 February 2020
1.What made you choose to buy these products from SSP? Recommendation from askham Bryan PC who had purchased signs previously
2.What did you think of the product? Very good
3.What did we get right? Very helpful via phone and email and prompt delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whole team very good
Finally, out of 5 what would you rate us? 5

Gavin M

Mon 17th Feb 2020

1.What made you choose to buy these products from SSP? SSP are our trusted supplier, always willing to go the extra mile.
2.What did you think of the product? The products are always of superior quality , these where a bespoke design to address an unusual issue we had.
3.What did we get right? From design to delivery time, everything was excellent
4.What could we improve? I can’t think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens
Finally, out of 5 what would you rate us? 5 I would put 6 if it was an option

Kim

Thu 13th Feb 2020

1.I chose to buy from SSP as, when sourcing the Visitor Book, your site was one of the main ones to come up. I also liked the choice of different sizes, prices, orientation (eg portrait or landscape) etc of what you could provide.
2.Having received the book and backboard I ordered, I am very pleased with the quality and professional look of these products. Unfortunately, as this is something new being introduced to our Reception, I have not had the go-ahead from management to start using these yet.
3.The ordering process was simple, clear and straight-forward and the order arrived exactly when expected and was securely packaged.
4.I cannot see any areas necessary for improvement in your service and would be very happy to use you again.
5.I did not deal with a particular individual, it was all done online.
Rating: 5/5

David H

Thu 13th Feb 2020

1.We have plenty of Tamtorque clamps but needed some more power bits, I did a Google search, browsed through a few results, one wouldn’t sell bits without selling the clamps, but we have plenty already, so I continued the search and you had a good price and very good customer reviews.
2.The product is as expected, exactly what we needed.
3. Price is good, no hassle, easy to order, reviews clear to see.
Service
4. I didn’t get a confirmation email after ordering, which I kept meaning to double check but never got round to. I was about to check when I received the email saying the order was out for delivery, but it was about a week later. So maybe an automated email at the ordering stage – I did check my junk folder but still didn’t see one.

Jenny S

Wed 12th Feb 2020

1 – in line with GDPR for confidentiality your product fit the bill
2 – the product suits our needs but we are transferring to electronic register
Service
3 – your service is excellent
4 – nothing to improve for us

Andrew R

Wed 12th Feb 2020

Everything was great.

Graham G

Wed 12th Feb 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? excellent
3.What did we get right? You were flexible when a problem arose
4.What could we improve? You initially supplied the wrong spec, so attention to detail when processing orders?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens helped to resolve the issue
Finally, out of 5 what would you rate us? 4


SSP Reply:
Thank you for your reply Graham and thank you for allowing us to rectify our error. We try our best, but we’re not perfect. On the rare occasion we do get it wrong we always try and resolve the problem as quickly and pain free as possible.
Thank you again for your custom.

Hilary C

Wed 12th Feb 2020

Quick, efficient service.  Excellent product 5/5

Amit P

Wed 12th Feb 2020

1.What made you choose to buy these products from SSP? - Google search.
2.What did you think of the product? - Great product.
3.What did we get right? - customer service, after sales, turnaround.
4.What could we improve? - product more expensive then all competitors - management considering others.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike, always very helpful and has good ideas.
Finally, out of 5 what would you rate us? - 4/5

Joanne P

Tue 11th Feb 2020

1.What made you choose to buy these products from SSP? Repeat purchase
2.What did you think of the product? Good
3.What did we get right? Fast, efficient re-ordering process
Finally, out of 5 what would you rate us? 5

Andrea H

Tue 11th Feb 2020

What made you choose to buy these products from SSP? - They are chosen by our managers
What did we get right? Yes good service
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Tanya is very helpful, knowledgeable & efficient
Finally, out of 5 what would you rate us? 5

Jackie W

Tue 11th Feb 2020

Product: Great - 4 out of 5
Service: Excellent 5 out of 5

Mr H. S

Tue 11th Feb 2020

1.What made you choose to buy these products from SSP? Had the right measure and looked good
2.What did you think of the product? Good quality
3.What did we get right? Everything
4.What could we improve? Nothing
Finally, out of 5 what would you rate us? 5

Wendy

Tue 11th Feb 2020

The service was excellent, I had to phone your office as I was unsure of which pass wallet to buy and the gentleman on the phone was polite and helpful.
The delivery arrived quickly which was good as we needed the visitor passes urgently.
Many thanks

Sarah W

Tue 11th Feb 2020

We brought the products after researching on-line when we needed to upgrade our visitors book to “embrace” GDPR.
Products are delivered on time and are fit for purpose.

Cathy L

Tue 11th Feb 2020

Mum has dementia and kept switching her central heating off. Good product but had to cut out a piece for trunking.
Ordered online, easy process but estimated delivery date would have been helpful, although package arrived within a few days.
4 out of 5

Louise A

Tue 11th Feb 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? What we expected
3.What did we get right? Quick delivery
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Someone did help me when the order wouldn’t go through on the website – I don’t have his name
Finally, out of 5 what would you rate us? 4 (website issue knocked a mark off)

Jas R

Mon 10th Feb 2020

1.What made you choose to buy these products from SSP? - ONLINE SEARCH "LIKED WHAT I SAW"
2.What did you think of the product? NO COMMENT NOT USED IT YET.
3.What did we get right? 1st TIME SEAMLESS EXPERIENCE "WILL THAT CONTINUE"?
4.What could we improve? NO COMMENT AT THIS POINT ON THIS
Finally, out of 5 what would you rate us? 3.5 FOR THE 1ST TIME EXPERIENCE

Derek W

Mon 3rd Feb 2020

1.What made you choose to buy these products from SSP? Recommendation from someone how had used SSP before.
2.What did you think of the product? The product did exactly what we needed it to do. Good quality
3.What did we get right? Everything, made it a seamless transaction.
4.What could we improve? Nothing really, was excellent service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Well… I think Hayley Ewens needs a special mention, superb email with right questions and presented in a way that I wanted to answer it. 😊
Finally, out of 5 what would you rate us? 5 out 5, outstanding customer service and product.
Have a lovely week and hope to do business with you again.

Robert J

Sun 2nd Feb 2020

1.What made you choose to buy these products from SSP? I was looking for a good sized thermostat cover and through a google search your product seemed to fit the bill
2.What did you think of the product? It is fit for purpose.
3.What did we get right? The whole ordering process and efficient delivery, including regular email updates.
Finally, out of 5 what would you rate us? 5

Darren A

Fri 24th Jan 2020

Great service as always 10 out of 10

Kelly R

Thu 23rd Jan 2020

Your products were recommended to us by our fire officer when reviewing our fire risk assessment. The switch covers we ordered were delivered promptly and in good condition.

Andy L

Thu 23rd Jan 2020

Sign delivered thank you
We needed a sign for a trailer so did a search and you came up
Good product delivered quickly
Cheers

Michael W

Thu 23rd Jan 2020

The sign looks amazing. Thank you for creating them for me.

James M

Thu 23rd Jan 2020

The product and service were excellent.  Just one small comments - it is a 1 metre long, flexible sign.  It had holes drilled in each corner but I needed to drill two more in the middle to make a good fixing to the wall.  No problem and you still get 5.

Clive B

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? You had what we wanted without spend time searching the www.
2.What did you think of the product? Great… its a book so I don’t there is much more to say. This particular version asks for all the information we require from a visitor and complies with GDPR.
3.What did we get right? Yes
4.What could we improve? Nothing
Finally, out of 5 what would you rate us? 5

Chris B

Thu 23rd Jan 2020

Everything was excellent with the recent order and I would give 5 out of 5. Ta

Neil P

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? Easy to find on the internet and the correct size of item available.
2.What did you think of the product? It is exactly what we need.
3.What did we get right? Quick delivery as promised
Finally, out of 5 what would you rate us? 5

Alex F

Thu 23rd Jan 2020

5 star !  Very pleased with your amazing service and the fact that you went to so much trouble to ensure that the sign that we had made was exactly what we wanted.