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Customer Reviews
Total Number: 1,954






Darren A

Thu 18th Apr 2019

1.What made you choose to buy these products from SSP? Internet search looking for signing in book on google.
2.What did you think of the product? Product is great, it’s our second visitor book from yourselves.
3.What did we get right? No issues
4.What could we improve? No issues
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes was a great help thanks
Finally, out of 5 what would you rate us? 5

Ian M

Thu 18th Apr 2019

I ordered the resident only parking sign it’s exactly what i was looking for easy to put into grass verge great height. Delivery was quick and on time great service. I certainly would recommend SSP Direct without hesitation to anyone. Thanks for your help.

Arthur F

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? I heard from a colleague that you did what I needed
2.What did you think of the product? not sure of the product its for our London customer
3.What did we get right? you got everything right
5 out of 5

James S

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? I did not specify cages for Job, sorry that was salesman.
2.What did you think of the product? I did not specify cages for Job, sorry that was salesman.
3.What did we get right? Great turnaround time.
4.What could we improve? VAT invoice was sent without chasing, great following up.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes
Finally, out of 5 what would you rate us? 5 on admin and accounts.

Jillian S

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? Previous good experience
2.What did you think of the product? Excellent
3.What did we get right? Yes
4.What could we improve? No
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton – for highlighting a good deal on our future requests.
Finally, out of 5 what would you rate us? 5

Paul J

Wed 17th Apr 2019

Hi
Thanks for your email
I am very happy with the service the packaging was excellent and the letters are now installed and look great 5 out 5 for a rating.
Paul

Lenny

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? Browsing on the web and locality
2.What did you think of the product? Great
3.What did we get right? Everything
Finally, out of 5 what would you rate us? 5

Liz A

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? Bought book originally, now bought refills
2.What did you think of the product? Good
3.What did we get right? Easy to order online
4.What could we improve? Not easy to pay – had to telephone in
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 4

Mary S

Thu 4th Apr 2019

Thank you for your email.
Excellent products and excellent service.
Thank you very much! 😊

Nick B

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? In stock & next day delivery
2.What did you think of the product? Very good
3.What did we get right? Good telephone experience regarding product & delivery enquiry
4.What could we improve? 5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 5

Gary M

Wed 3rd Apr 2019

Thank you, we are very please with the sign you made for us, the price was good the quality was good.
The order was promptly dispatched.
Overall very pleased and will use SSP again and would recommend to others.

Anon

Wed 3rd Apr 2019

We were very impressed with the prompt delivery.  Rating 5.

Claire S

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP?- The product met our need and the price was competitive. We also wanted to use a local company.
2.What did you think of the product? The product meets our need.
3.What did we get right? Good communication and efficient service.
4.What could we improve? I find it difficult to find what I'm looking for on the website. Key word search doesn't always bring up a complete list of products.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 4 1/2

John F

Wed 3rd Apr 2019

Good product - first rate service.

Laura A B

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? Had previously ordered from SSP
2.What did you think of the product? Great – Just what we wanted
3.What did we get right? Quick service,
4.What could we improve? Nothing
Finally, out of 5 what would you rate us? 5 out of 5

Christine K

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP?Recommended by another school
2.What did you think of the product? Good quality
3.What did we get right?Quick serive
4.What could we improve?Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?All staff I have dealt with are very efficient
Finally, out of 5 what would you rate us?5

Jill M

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? Was looking on internet and came across exactly what we needed to order
2.What did you think of the product? Very impressed and it looked exactly how it looked on image
3.What did we get right? Product excellent, customer service was excellent
4.What could we improve? Who is used for courier service our order was lost in transist
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley was excellent , when we realised our order was missing in transit she immediately arranged for our item to be reprinted and sent to us within 2 days 😊
Finally, out of 5 what would you rate us? 5 even with our order lost in transit (not SSP Directs fault) would not hesitate to use this company again. 😊

Chris B

Wed 3rd Apr 2019

Great website, great online Q/A service prompt del 5 out of 5 and yes you can use my name and this comment for marketing purposes, will definitely use you again!

Colin

Wed 3rd Apr 2019

Surfed net and your products suited me admirably
Very satisfied with product
Delivery prompt and staff assistance from you good
Will use you again

Tom M

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? SPECIFIED
2.What did you think of the product? GOOD QAULITY SLIGHTLY EXPENSIVE
3.What did we get right? SERVICE
4.What could we improve? DELIVERY TIMES
Finally, out of 5 what would you rate us? 4

Leigh P

Wed 3rd Apr 2019

I purely googled GDPR visitor books and yours fit our requirements. I think the product is well made and looks stylish with the cover.
Service and delivery was exceptional – ordered 3pm and delivered before 9am the next day.

Chris F

Wed 3rd Apr 2019

1.The screws were for a specific customer (mental health unit) where additional security is needed.
2.The product was identical to what I have previously purchased locally (company now out of business!) and was perfect for the task.
All three of your questions can be answered in one sentence!...... great service, perfect product, competitively priced and the 2 guys I dealt with over the phone (sorry I cant recall their names) were “spot on”!!! Easy to deal with and prompt in getting the quote to me then processing the order!
5 out of 5…..I will be in touch next time I need additional items!

Derek H

Wed 3rd Apr 2019

I ordered magnetic orange plates from yourselves, via website so didn’t deal with a person (sorry!!) so can’t mention anyone, received promptly and efficiently – would have to say 5

Darryl B

Wed 3rd Apr 2019

Easy to use website
We had problems paying on line but one phone call resolved that.
Prompt delivery.
Excellent service 5 out of 5

Fraser W

Tue 2nd Apr 2019

1.What made you choose to buy these products from SSP? Organised and intuitive website and easy to navigate the products. Good selection of products
2.What did you think of the product? Excellent, just what I required
3.What did we get right? Well the incorrect order was sent out initially (10 pieces as opposed to 100 pieces) but following a phone call the remainder was dispatched quickly
4.What could we improve? Ensure the orders are correct in the first place.
Finally, out of 5 what would you rate us? 3.5

Angela C

Thu 28th Mar 2019

1.What made you choose to buy these products from SSP? Recommended by our safeguarding officer
2.What did you think of the product? The product covers what we need for a safeguarding point of view with visitors and is well produced the only down side is we have so many visitors we use a lot of sheets and it becomes very costly.
3.What did we get right? Always excellent service, quick and efficient!
4.Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Mark Hughes, Business Development Manager, I have emailed on many occasions for assistance and he has been wonderful, quick responses and gets the information I need and the goods ordered with very little fuss – great service!
Finally, out of 5 what would you rate us? 5

Brandhi H

Tue 26th Mar 2019

1.What made you choose to buy these products from SSP? I did a google search for images and our team liked the poster that was available from SSP. We appreciate that you were will to ship to USA.
2.What did you think of the product? Nice quality.
3.What did we get right? Great customer service and extremely fast shipping!
4.What could we improve? No improvements needed.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes
Finally, out of 5 what would you rate us? 5

Karen S

Tue 26th Mar 2019

1.What made you choose to buy these products from SSP? Just looked up on the internet and you were one of the better prices
2.What did you think of the product? Saw the product somewhere and thought it was a great idea to be GDPR compliant.
3.What did we get right? Easy website
4.What could we improve? no issues from me
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Your web designer
Rating 6!

Mike S

Tue 26th Mar 2019

1.What made you choose to buy these products from SSP? Door Release buttons for door posts are rare as hen’s teeth, you had some
2.What did you think of the product? They are fine
3.What did we get right? Easy ordering, speedy delivery
4.What could we improve? Perhaps give the dimensions of the recess needed for flush fitting (I’m scratching around for something to say)
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not that I can think of, I think I ordered by website
Finally, out of 5 what would you rate us? 5

Joanne J

Tue 26th Mar 2019

Hi. Thank you for your good service. The books were promptly delivered the next day.

Mark A

Tue 12th Mar 2019

1.What made you choose to buy these products from SSP? Ideal for the job
2.What did you think of the product? Quality product, but expensive
3.What did we get right? Good Service
4.What could we improve? Price 😊
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sales team
Finally, out of 5 what would you rate us? 4.5

David K

Tue 12th Mar 2019

In short, your telephone sales people were efficient and polite.
The goods arrived quickly here in Ireland and the product is as per the web advert.
I’ll give you a 5 …. No issues to report.

David

Tue 12th Mar 2019

Thank you for your email. I chose the no entry sign to stop traffic coming down our drive accidentally. I was pleased with the product and the speed in which it arrived. Unfortunately the sign post clips that came with the sign were too short. I contacted somebody who replied straight away about an exchange of the clips. I have in fact sourced additional clips.
Overall, I was very pleased with your service. Perhaps some guidance on which clips fit various “typical” posts would have been useful to get a better idea of which ones to purchase.
I would give 4/5.

Colin T

Tue 12th Mar 2019

Why SSP? 1) Availability
Product? 2) Excellent
Service? 3) Sent one cap grey cap when two black ones ordered, but corrected after phone call.
Improve? 4) Packaging was a bit flimsy, packaging damaged in transit but luckily the post was not marked.
Person you’d want to single out? 5) Person who corrected the caps problem and quickly corrected it, but can't remember his name.
On the whole a good product and service 4 out 5

Carol D

Tue 12th Mar 2019

Product
1. We have purchased the products from you before.
2. Very satisfied with the product.
Service
3. Ease of ordering, next day delivery – very customer friendly!
4. No problems encountered so no improvement!

You were recommended to us. Very easy to order, next day delivery. Will definitely recommend to others!

Joy E

Tue 12th Mar 2019

1.What made you choose to buy these products from SSP? We used google search and your products were one of the first advertised.
2.What did you think of the product? They are suitable for our requirements.
3.What did we get right? Everything.
4.What could we improve? Nothing that I`m aware of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everything was done online, I had no requirement to phone anyone.
Finally, out of 5 what would you rate us? 5

Kerry W

Mon 11th Mar 2019

Yes, everything is fine.

Carol L

Wed 27th Feb 2019

Hi. Service was good, product what I wanted. Would give a 5 out of 5 rating.
Thank you

John W

Tue 26th Feb 2019

1.What made you choose to buy these products from SSP? Only company who produced what I needed
2.What did you think of the product? Excellent
3.What did we get right? Communication, friendly manner
4.What could we improve? nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone excellent. Good customer service is very hard to come by these days but you guys have got it bang on, well done
Finally, out of 5 what would you rate us? 6

Eva R

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Used company before
2.What did you think of the product? Great
3.What did we get right? All good
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone always very helpful with orders
Finally, out of 5 what would you rate us? 6

Pearce Service

Mon 25th Feb 2019

We brought this product from you as you are the cheapest, the product was exactly what we wanted, the service was great easy to order on the internet and had the product the next day.

I rate you 5/5

Linda P

Mon 25th Feb 2019

I would rate you 5 for your service. The young man that dealt with my initial enquiry and subsequent order was very efficient.
Carrier messed up on delivery for various reasons, which required me contacting them directly on more than one occasion.
The product is excellent and fit for purpose. Well made.

Anna C

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Price & Availability
2.What did you think of the product? Excellent
3.What did we get right? Helped me ship direct to a site other than our normal office address
4.What could we improve? DPD failed to deliver 2 days in a row with little explanation
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike was helpful
Finally, out of 5 what would you rate us? 5 for service and parts and 1 for DPD

David D

Mon 25th Feb 2019

The products ordered were just what we needed, easily found on your website with seamless processing and delivery included.
Thank you

Ian D

Mon 25th Feb 2019

I found your company on Google
I received great service from the Gentleman who processed my order & very efficient delivery service
Very happy with quality of product too

Ian B

Mon 25th Feb 2019

Why SSP? SSP seemed to be the only place supplying this specific sign.
Product? was as described, works well and is durable.
Did we get it right? Delight to order from, staff all very welcoming and helpful.
Service? Very efficient service, delivery was exceptionally speedy.
Who deserves a special mention? Gwyn Ewens was delight to deal with.

Jonathan B

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Recommendation
2.What did you think of the product? Excellent
3.What did we get right? Our bank incorrectly identified you as a fraudulent software provider and initially rejected the payment. You contacted me and this was resolved
4.What could we improve? No more
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
There is but unfortunately I can’t remember who dealt with the payment issue
Finally, out of 5 what would you rate us? 5

Jenni S

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Due to GDPR requirements we required a compliant visitor sign-in book and staff sign-in/out book. SSP made this a simple process to source these requirements.
2.What did you think of the product? The products purchased from SSP are of a good quality and completely comply with GDPR requirements.
3.What did we get right? SSP made the process of branding the products with our own logos, etc. simple. The telephone service received was courteous, professional and friendly. Our order was received in a timely way.
4.What could we improve? No comment
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Business Development Manager, Mark Hughes, was our point of contact and his assistance and professionalism was exemplary and could not be faulted. We thank him for all his assistance in preparing our orders.
Finally, out of 5 what would you rate us? If 5 is the highest, then 5. . .

Jay

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? SSP is the only company that provides with GDPR sign in books plus the company has provided us with a great service.
2.What did you think of the product? Fantastic.
3.What did we get right? Prompt order and delivery.
4.What could we improve? Keep bringing up to date products.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton’s prompt email.

Jillian S

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? You were recommended by Bolton Hospice
2.What did you think of the product? We have yet to start using the visitors book as we are going to incorporate them into a forthcoming training session for our volunteer receptionists
3.What did we get right? Absolutely spot on! Initially, I rang your company and spoke to a member of staff who ensured a further member of staff emailed immediately.
4.What could we improve? I had made an earlier enquiry via your website (via email) but nobody came back to me – this was several weeks before my approach on 06.02.19 and at that time my enquiry was dealt with very efficiently.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, Mike McNee was very prompt in his responses and in arranging delivery of the products the following day.
Finally, out of 5 what would you rate us? 5/5 on 06.02.19 but you need to ensure someone is dealing with the enquiries via your website.






Darren A

Thu 18th Apr 2019

1.What made you choose to buy these products from SSP? Internet search looking for signing in book on google.
2.What did you think of the product? Product is great, it’s our second visitor book from yourselves.
3.What did we get right? No issues
4.What could we improve? No issues
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes was a great help thanks
Finally, out of 5 what would you rate us? 5

Ian M

Thu 18th Apr 2019

I ordered the resident only parking sign it’s exactly what i was looking for easy to put into grass verge great height. Delivery was quick and on time great service. I certainly would recommend SSP Direct without hesitation to anyone. Thanks for your help.

Arthur F

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? I heard from a colleague that you did what I needed
2.What did you think of the product? not sure of the product its for our London customer
3.What did we get right? you got everything right
5 out of 5

James S

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? I did not specify cages for Job, sorry that was salesman.
2.What did you think of the product? I did not specify cages for Job, sorry that was salesman.
3.What did we get right? Great turnaround time.
4.What could we improve? VAT invoice was sent without chasing, great following up.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes
Finally, out of 5 what would you rate us? 5 on admin and accounts.

Jillian S

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? Previous good experience
2.What did you think of the product? Excellent
3.What did we get right? Yes
4.What could we improve? No
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton – for highlighting a good deal on our future requests.
Finally, out of 5 what would you rate us? 5

Paul J

Wed 17th Apr 2019

Hi
Thanks for your email
I am very happy with the service the packaging was excellent and the letters are now installed and look great 5 out 5 for a rating.
Paul

Lenny

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? Browsing on the web and locality
2.What did you think of the product? Great
3.What did we get right? Everything
Finally, out of 5 what would you rate us? 5

Liz A

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? Bought book originally, now bought refills
2.What did you think of the product? Good
3.What did we get right? Easy to order online
4.What could we improve? Not easy to pay – had to telephone in
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 4

Mary S

Thu 4th Apr 2019

Thank you for your email.
Excellent products and excellent service.
Thank you very much! 😊

Nick B

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? In stock & next day delivery
2.What did you think of the product? Very good
3.What did we get right? Good telephone experience regarding product & delivery enquiry
4.What could we improve? 5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 5

Gary M

Wed 3rd Apr 2019

Thank you, we are very please with the sign you made for us, the price was good the quality was good.
The order was promptly dispatched.
Overall very pleased and will use SSP again and would recommend to others.

Anon

Wed 3rd Apr 2019

We were very impressed with the prompt delivery.  Rating 5.

Claire S

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP?- The product met our need and the price was competitive. We also wanted to use a local company.
2.What did you think of the product? The product meets our need.
3.What did we get right? Good communication and efficient service.
4.What could we improve? I find it difficult to find what I'm looking for on the website. Key word search doesn't always bring up a complete list of products.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 4 1/2

John F

Wed 3rd Apr 2019

Good product - first rate service.

Laura A B

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? Had previously ordered from SSP
2.What did you think of the product? Great – Just what we wanted
3.What did we get right? Quick service,
4.What could we improve? Nothing
Finally, out of 5 what would you rate us? 5 out of 5

Christine K

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP?Recommended by another school
2.What did you think of the product? Good quality
3.What did we get right?Quick serive
4.What could we improve?Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?All staff I have dealt with are very efficient
Finally, out of 5 what would you rate us?5

Jill M

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? Was looking on internet and came across exactly what we needed to order
2.What did you think of the product? Very impressed and it looked exactly how it looked on image
3.What did we get right? Product excellent, customer service was excellent
4.What could we improve? Who is used for courier service our order was lost in transist
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley was excellent , when we realised our order was missing in transit she immediately arranged for our item to be reprinted and sent to us within 2 days 😊
Finally, out of 5 what would you rate us? 5 even with our order lost in transit (not SSP Directs fault) would not hesitate to use this company again. 😊

Chris B

Wed 3rd Apr 2019

Great website, great online Q/A service prompt del 5 out of 5 and yes you can use my name and this comment for marketing purposes, will definitely use you again!

Colin

Wed 3rd Apr 2019

Surfed net and your products suited me admirably
Very satisfied with product
Delivery prompt and staff assistance from you good
Will use you again

Tom M

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? SPECIFIED
2.What did you think of the product? GOOD QAULITY SLIGHTLY EXPENSIVE
3.What did we get right? SERVICE
4.What could we improve? DELIVERY TIMES
Finally, out of 5 what would you rate us? 4

Leigh P

Wed 3rd Apr 2019

I purely googled GDPR visitor books and yours fit our requirements. I think the product is well made and looks stylish with the cover.
Service and delivery was exceptional – ordered 3pm and delivered before 9am the next day.

Chris F

Wed 3rd Apr 2019

1.The screws were for a specific customer (mental health unit) where additional security is needed.
2.The product was identical to what I have previously purchased locally (company now out of business!) and was perfect for the task.
All three of your questions can be answered in one sentence!...... great service, perfect product, competitively priced and the 2 guys I dealt with over the phone (sorry I cant recall their names) were “spot on”!!! Easy to deal with and prompt in getting the quote to me then processing the order!
5 out of 5…..I will be in touch next time I need additional items!

Derek H

Wed 3rd Apr 2019

I ordered magnetic orange plates from yourselves, via website so didn’t deal with a person (sorry!!) so can’t mention anyone, received promptly and efficiently – would have to say 5

Darryl B

Wed 3rd Apr 2019

Easy to use website
We had problems paying on line but one phone call resolved that.
Prompt delivery.
Excellent service 5 out of 5

Fraser W

Tue 2nd Apr 2019

1.What made you choose to buy these products from SSP? Organised and intuitive website and easy to navigate the products. Good selection of products
2.What did you think of the product? Excellent, just what I required
3.What did we get right? Well the incorrect order was sent out initially (10 pieces as opposed to 100 pieces) but following a phone call the remainder was dispatched quickly
4.What could we improve? Ensure the orders are correct in the first place.
Finally, out of 5 what would you rate us? 3.5

Angela C

Thu 28th Mar 2019

1.What made you choose to buy these products from SSP? Recommended by our safeguarding officer
2.What did you think of the product? The product covers what we need for a safeguarding point of view with visitors and is well produced the only down side is we have so many visitors we use a lot of sheets and it becomes very costly.
3.What did we get right? Always excellent service, quick and efficient!
4.Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Mark Hughes, Business Development Manager, I have emailed on many occasions for assistance and he has been wonderful, quick responses and gets the information I need and the goods ordered with very little fuss – great service!
Finally, out of 5 what would you rate us? 5

Brandhi H

Tue 26th Mar 2019

1.What made you choose to buy these products from SSP? I did a google search for images and our team liked the poster that was available from SSP. We appreciate that you were will to ship to USA.
2.What did you think of the product? Nice quality.
3.What did we get right? Great customer service and extremely fast shipping!
4.What could we improve? No improvements needed.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes
Finally, out of 5 what would you rate us? 5

Karen S

Tue 26th Mar 2019

1.What made you choose to buy these products from SSP? Just looked up on the internet and you were one of the better prices
2.What did you think of the product? Saw the product somewhere and thought it was a great idea to be GDPR compliant.
3.What did we get right? Easy website
4.What could we improve? no issues from me
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Your web designer
Rating 6!

Mike S

Tue 26th Mar 2019

1.What made you choose to buy these products from SSP? Door Release buttons for door posts are rare as hen’s teeth, you had some
2.What did you think of the product? They are fine
3.What did we get right? Easy ordering, speedy delivery
4.What could we improve? Perhaps give the dimensions of the recess needed for flush fitting (I’m scratching around for something to say)
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not that I can think of, I think I ordered by website
Finally, out of 5 what would you rate us? 5

Joanne J

Tue 26th Mar 2019

Hi. Thank you for your good service. The books were promptly delivered the next day.

Mark A

Tue 12th Mar 2019

1.What made you choose to buy these products from SSP? Ideal for the job
2.What did you think of the product? Quality product, but expensive
3.What did we get right? Good Service
4.What could we improve? Price 😊
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sales team
Finally, out of 5 what would you rate us? 4.5

David K

Tue 12th Mar 2019

In short, your telephone sales people were efficient and polite.
The goods arrived quickly here in Ireland and the product is as per the web advert.
I’ll give you a 5 …. No issues to report.

David

Tue 12th Mar 2019

Thank you for your email. I chose the no entry sign to stop traffic coming down our drive accidentally. I was pleased with the product and the speed in which it arrived. Unfortunately the sign post clips that came with the sign were too short. I contacted somebody who replied straight away about an exchange of the clips. I have in fact sourced additional clips.
Overall, I was very pleased with your service. Perhaps some guidance on which clips fit various “typical” posts would have been useful to get a better idea of which ones to purchase.
I would give 4/5.

Colin T

Tue 12th Mar 2019

Why SSP? 1) Availability
Product? 2) Excellent
Service? 3) Sent one cap grey cap when two black ones ordered, but corrected after phone call.
Improve? 4) Packaging was a bit flimsy, packaging damaged in transit but luckily the post was not marked.
Person you’d want to single out? 5) Person who corrected the caps problem and quickly corrected it, but can't remember his name.
On the whole a good product and service 4 out 5

Carol D

Tue 12th Mar 2019

Product
1. We have purchased the products from you before.
2. Very satisfied with the product.
Service
3. Ease of ordering, next day delivery – very customer friendly!
4. No problems encountered so no improvement!

You were recommended to us. Very easy to order, next day delivery. Will definitely recommend to others!

Joy E

Tue 12th Mar 2019

1.What made you choose to buy these products from SSP? We used google search and your products were one of the first advertised.
2.What did you think of the product? They are suitable for our requirements.
3.What did we get right? Everything.
4.What could we improve? Nothing that I`m aware of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everything was done online, I had no requirement to phone anyone.
Finally, out of 5 what would you rate us? 5

Kerry W

Mon 11th Mar 2019

Yes, everything is fine.

Carol L

Wed 27th Feb 2019

Hi. Service was good, product what I wanted. Would give a 5 out of 5 rating.
Thank you

John W

Tue 26th Feb 2019

1.What made you choose to buy these products from SSP? Only company who produced what I needed
2.What did you think of the product? Excellent
3.What did we get right? Communication, friendly manner
4.What could we improve? nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone excellent. Good customer service is very hard to come by these days but you guys have got it bang on, well done
Finally, out of 5 what would you rate us? 6

Eva R

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Used company before
2.What did you think of the product? Great
3.What did we get right? All good
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone always very helpful with orders
Finally, out of 5 what would you rate us? 6

Pearce Service

Mon 25th Feb 2019

We brought this product from you as you are the cheapest, the product was exactly what we wanted, the service was great easy to order on the internet and had the product the next day.

I rate you 5/5

Linda P

Mon 25th Feb 2019

I would rate you 5 for your service. The young man that dealt with my initial enquiry and subsequent order was very efficient.
Carrier messed up on delivery for various reasons, which required me contacting them directly on more than one occasion.
The product is excellent and fit for purpose. Well made.

Anna C

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Price & Availability
2.What did you think of the product? Excellent
3.What did we get right? Helped me ship direct to a site other than our normal office address
4.What could we improve? DPD failed to deliver 2 days in a row with little explanation
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike was helpful
Finally, out of 5 what would you rate us? 5 for service and parts and 1 for DPD

David D

Mon 25th Feb 2019

The products ordered were just what we needed, easily found on your website with seamless processing and delivery included.
Thank you

Ian D

Mon 25th Feb 2019

I found your company on Google
I received great service from the Gentleman who processed my order & very efficient delivery service
Very happy with quality of product too

Ian B

Mon 25th Feb 2019

Why SSP? SSP seemed to be the only place supplying this specific sign.
Product? was as described, works well and is durable.
Did we get it right? Delight to order from, staff all very welcoming and helpful.
Service? Very efficient service, delivery was exceptionally speedy.
Who deserves a special mention? Gwyn Ewens was delight to deal with.

Jonathan B

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Recommendation
2.What did you think of the product? Excellent
3.What did we get right? Our bank incorrectly identified you as a fraudulent software provider and initially rejected the payment. You contacted me and this was resolved
4.What could we improve? No more
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
There is but unfortunately I can’t remember who dealt with the payment issue
Finally, out of 5 what would you rate us? 5

Jenni S

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Due to GDPR requirements we required a compliant visitor sign-in book and staff sign-in/out book. SSP made this a simple process to source these requirements.
2.What did you think of the product? The products purchased from SSP are of a good quality and completely comply with GDPR requirements.
3.What did we get right? SSP made the process of branding the products with our own logos, etc. simple. The telephone service received was courteous, professional and friendly. Our order was received in a timely way.
4.What could we improve? No comment
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Business Development Manager, Mark Hughes, was our point of contact and his assistance and professionalism was exemplary and could not be faulted. We thank him for all his assistance in preparing our orders.
Finally, out of 5 what would you rate us? If 5 is the highest, then 5. . .

Jay

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? SSP is the only company that provides with GDPR sign in books plus the company has provided us with a great service.
2.What did you think of the product? Fantastic.
3.What did we get right? Prompt order and delivery.
4.What could we improve? Keep bringing up to date products.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton’s prompt email.

Jillian S

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? You were recommended by Bolton Hospice
2.What did you think of the product? We have yet to start using the visitors book as we are going to incorporate them into a forthcoming training session for our volunteer receptionists
3.What did we get right? Absolutely spot on! Initially, I rang your company and spoke to a member of staff who ensured a further member of staff emailed immediately.
4.What could we improve? I had made an earlier enquiry via your website (via email) but nobody came back to me – this was several weeks before my approach on 06.02.19 and at that time my enquiry was dealt with very efficiently.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, Mike McNee was very prompt in his responses and in arranging delivery of the products the following day.
Finally, out of 5 what would you rate us? 5/5 on 06.02.19 but you need to ensure someone is dealing with the enquiries via your website.