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Customer Reviews
1,694






Steve W.

Wed 18th Apr 2018

I was very pleased with the product. Placing the order was straight forward and delivery was great.

I will definitely purchase from you again.

Andy B.

Wed 18th Apr 2018

1.What made you choose to buy these products from SSP? - came up on a Google search

2.What did you think of the product? - just as described

3.What did we get right? everything

4.What could we improve? I'm sure there's something but I haven't found it - yet!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone for a Team effort

Finally, out of 5 what would you rate us? 5

Martin M.

Wed 18th Apr 2018

1.What made you choose to buy these products from SSP? Appeared most suitable from internet search

2.What did you think of the product? First purchase followed by a second one

3.What did we get right? Overall very easy to deal with you

4.What could we improve? Minor gripe that first sign had been packed too early so very slight lines on face caused by cardboard but not sufficient to complain

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Spoke to several, all easy to deal with Mike did all the hard work

Finally, out of 5 what would you rate us? Overall a 4.5 with drop downs for slight slowness on first response to query and sign as above. But would be happy to recommend

Alan S.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP? Internet search

2.What did you think of the product?  Ideal

3.What did we get right?  Efficient ordering system and efficient prompt delivery

4.What could we improve?   Very little – always keen for lower process but did seem competitive

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  No – did not speak to anyone at a meeting

Finally, out of 5 what would you rate us?  5

Dave K.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP? Looked ideal for duty on internet search.

2.What did you think of the product? Excellent our for duty  
 
3.What did we get right? Everything

4.What could we improve?  Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike

Rae M.

Tue 17th Apr 2018

As a returning customer I chose SSP because of the excellent quality of the products I had previously received as well as the very reasonable price and timeous delivery. Many thanks- 5/5

Ruth

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP?  Only place I found what I needed

2.What did you think of the product? Excellent

3.What did we get right? Yes

4.What could we improve? Nothing for this order.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  The man on the phone was very helpful but I can’t remember his name  - sorry.

Finally, out of 5 what would you rate us? 5

Stepan K.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP?  Availability of specialist products.

2.What did you think of the product?  Very good.

3.What did we get right? Prompt delivery.

4.What could we improve?  No real issues to report.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?   Mark Hughes was most helpful.

Finally, out of 5 what would you rate us?   4

Tony S.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP?
SSP came up in Google search, favourable reviews and what I needed was available for delivery in short timeframe.

2.What did you think of the product?
Good quality.
 
3.What did we get right?
Availability and promptly delivered, reasonable price and good quality.

4.What could we improve?
Range of signs extended to cover more domestic road signs, had to order the sign from Amazon.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
 
Finally, out of 5 what would you rate us? 4 since I do not have more experience with SSP to be confident to say 5.

Louise Morgan

Thu 12th Apr 2018

My Director had wanted a confidential signing in book, when I googled, you were one of a few UK companies that was listed.

The product is great,  much better than the Durable book (we tried these and it was always getting filled in wrong)

The service was great, the lady that took my order could not have been more helpful. Delivery was as promised so on my experience, no improvements to be made

Karen Robinson

Thu 12th Apr 2018

1.What made you choose to buy these products from SSP? From Internet search

2.What did you think of the product? Matched requirement

3.What did we get right? Availability

4.What could we improve? All fine, no improevement required from my recent experience

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Finally, out of 5 what would you rate us?  5

Alan O'Neill

Wed 11th Apr 2018

Hi Mike


Just received the signs, what a great fast service


Many thanks from the CHPV team

Gedeon Miller

Wed 11th Apr 2018

Product was just what we were after.

Delivery was prompt.

I just found you on google and it was the best result for what we were looking for.

5/5

Andy Burr

Wed 11th Apr 2018

In response, we found your company via google and found it simple to order, however, I didn’t receive an acknowledgement of our order or payment and when I went back to your web site I could find o record of our order.

I was pleasantly surprised to receive the delivery today but there was no invoice or receipt enclosed – I assume this will follow?

So to summarise – some improvement in communications would be good. Otherwise first class service

SSP Direct: Thank you for taking the time to reply. Apologies that you did not receive your invoice, I have resent your most recent one. This is usually automated, but perhaps there was a blip, or its stuck in your junk file?

 

Ian

Wed 11th Apr 2018

Excellent service, we give you 5.

Rae McPhee

Thu 5th Apr 2018

I chose this product because it fitted our needs exactly and the product when it arrived did not disappoint. The appearance was excellent and looked more expensive than the price paid. Delivery was quick as promised and the person I spoke to on live chat was very helpful. Unfortunately I can't be sure of his name - I think it might have been Jon. I don't know that I would have need for an app but would certainly recommend the company to others.

James Nelson

Tue 3rd Apr 2018

What made you choose to buy these products from SSP?
Found you through google search. The descriptions, knowledge base and detailed information to help finding the right type of security screws and tool was really helpful. I’m not sure how I would have found the right thing otherwise.

What did you think of the product?
Seemed like good quality.
 
What did we get right?
Again the detailed information was super helpful to get the right product. Most sites are really light on details, which is useless for someone like me who has limited knowledge and no-one to ask. Delivery was quick.

What could we improve?
Nothing specific comes to mind.

Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I didn’t deal with a specific person.
 

Would an SSP App be useful to you?
I don’t think so.
 
Finally, out of 5 what would you rate us?
5

Jim England

Tue 3rd Apr 2018

We googled the product “ reflective post markers” or something to that effect and you guys came up high on the search. Product was dispatched in good time. We would use you again.

Steve Wood

Tue 3rd Apr 2018

Yes, your service was excellent, 5 stars.

Alexander McClintock

Tue 3rd Apr 2018

I bought because you had the product in stock at a price I could afford.

The product does its job.

Telephone help was very good.

Information on web site was incomplete (hence the need to phone).

I can’t remember the name of the lady I spoke to, but she knew the products, what could be done and made exceptional arrangements for me without fuss.

I have no need for an SSP app.

4/5

Richard Levy

Wed 28th Mar 2018

Outstanding customer service – thanks to all the SSP team.

Steve Wrigley

Thu 22nd Mar 2018

You had the right product at the right price! Ordering was easy and delivery very quick.

Rob

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? - found you on google

2.What did you think of the product? - excellent

3.What did we get right? - pricing and quick delivery

4.What could we improve? - lower shipping prices for smaller quantities

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - I spoke to a guy on phone - Mark maybe??  Excellent service.

Development:
If we were to develop an SSP App for mobile use, would you use this? - not really, website works
fine for me

Finally, out of 5 what would you rate us? - 5+

Thank you again for choosing to buy from SSP. - my pleasure

Rattan Khetani

Wed 21st Mar 2018

5

Daniel Jagger

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? Easy to find on google and pricing was competitive.

2.What did you think of the product? Good quality and easy to install.

3.What did we get right? Fast delivery.

4.What could we improve? You have a video on YouTube that suggests that your products come with a sticking strip to hold items in place, the product I ordered didn’t, you could make that clearer.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, all internet based.

Nikki Ford

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? - website

2.What did you think of the product? - good

3.What did we get right?- good product – quick delivery after approval

4.What could we improve?- pleased with service all in all – could have been a little quicker to reply on initial contact.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?-pleasant dealings with all who I was in contact with either by e-mail or a telephone conversation – would definitely recommend SSP and would use again?

Development:
If we were to develop an SSP App for mobile use, would you use this? More than likely

Finally, out of 5 what would you rate us? 4 – as I am still waiting on a price for the canopy height sign – although I have only chased this once?

SSP Reply: Thanks for your feedback Nikki. I’m pleased to hear that you are happy with the service on the whole. Looking back your quote was sent and we were awaiting a reply from yourself. Please let me know if we can be of any further assistance.

Brian

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? Security upgrade, great choice of fasteners/fixings.

2.What did you think of the product? Very robust, quality screws.
 
3.What did we get right? Website easy to navigate, easy to order.

4.What could we improve? Delivery not as described, as wasn’t next day as paid for. Couriers website tracking very poor.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Someone in sales did try chasing courier but encountered difficulties in making contact/on hold for some time; upon trying again was able to to provide revised delivery details.
 
Development:
If we were to develop an SSP App for mobile use, would you use this? Yes.
 
Finally, out of 5 what would you rate us? 4.

Scott Powers

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP?

Easy layout of your website and competitive price

2.What did you think of the product?

Very good quality, worked really well.

3.What did we get right?

Everything was good.

4.What could we improve?

Nothing that I can see.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Ordered online

Roger Brown

Wed 21st Mar 2018

 Excellent service, fast delivery, easy online ordering. Ordered before with no issue, 5 out of 5.

Bob Smith

Mon 19th Mar 2018

1.What made you choose to buy these products from SSP? It fitted in the fairly confined space available.

2.What did you think of the product? It does the job very well.

 

3.What did we get right? The item was delivered promptly.

4.What could we improve? From this single transaction – nothing.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All my dealings were online.

Finally, out of 5 what would you rate us? 5

Mark Turner

Wed 14th Mar 2018

Good Value, great service. Improve your online as it would not reset our password

Parul Sood

Tue 13th Mar 2018

1.What made you choose to buy these products from SSP? Looked online, seemed reasonable price

2.What did you think of the product? What we need

 

3.What did we get right? Quick delivery/response

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered online so N/A

Finally, out of 5 what would you rate us? 5

Martin Payne

Wed 7th Mar 2018

Product:
1.What made you choose to buy these products from SSP? Already using the visitor passes just ordered a refill
2.What did you think of the product? Very good will continue to use

Service:
3.What did we get right? Everything, honest about delivery timescale
4.What could we improve? Nothing got what I expected
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I wanted next day but was told honestly it could be two days and it was

Finally, out of 5 what would you rate us? 5

Stephen Belton

Wed 7th Mar 2018

 I would like to confirm that I was very happy with my purchase.

Your web site was easy to navigate and so I was able to semi design my bespoke sign. I found your prices very competitive which was a relief because I was spending my own money to place my signs in a public right of way through woodland.

I chose your company because of the option to produce a sign to my own needs.

A similar sign with the smaller size of H 15cm x 10cm W would have been a good option for me but without contacting you and discussing this I opted for the available online smallest size.

I would definitely recommend your company.

Dave Beveridge

Wed 7th Mar 2018

10 out of 10 for service.  Very impressed.

Stephen Belton

Wed 7th Mar 2018

In response to your email I would  like to confirm that I was very happy with my purchase.

Your web site was easy to navigate and so I was able to semi design my bespoke sign. I found your prices very competitive which was a relief because I was spending my own money to place my signs in a public right of way through woodland.

I chose your company because of the option to produce a sign to my own needs.

A similar sign with the smaller size of H 15cm x 10cm W would have been a good option for me but without contacting you and discussing this I opted for the available online smallest size.

I would definitely recommend your company.

Dave Beveridge

Wed 7th Mar 2018

10 out of 10 for service.  Very impressed.

Jeremy Richardson

Mon 26th Feb 2018

 I found your company through an internet search, the product proved to be of good quality at a reasonable price and customer service was excellent.

5 out of 5 no problem.

Matt Lloyd

Mon 26th Feb 2018

I needed some galvanised sign post kits in time for a contractor on site, and delivery was 1-2 working days as promised.  Product was complete and good quality.  I rang customer services in advance because of a narrow lane access, and the person I spoke to was very helpful, putting a note on the order to ensure the appropriate vehicle was used.  Delivery company (Tuffnells) were friendly and efficient.  Overall I was impressed by the reliability of the service. 5/5.

Roy Hayward

Fri 23rd Feb 2018

Mark Hughes was very helpful.

You supplied the correct product for our requirements,

I give you 5 out of 5.

Thank you.

Elaine Bradbury

Fri 23rd Feb 2018

Item ordered was needed asap. You had stock available and prompt delivery.

Lyn Cowling

Fri 23rd Feb 2018

Product:

1.What made you choose to buy these products from SSP? – we have ordered from you before

2.What did you think of the product? - Good

Finally, out of 5 what would you rate us? 5

Phil Boswell

Fri 23rd Feb 2018

Product:
1.What made you choose to buy these products from SSP?  - I found you on the web
2.What did you think of the product?  SIgn is very good, post is far t oo big/heavy for the sign
 
Service:
3.What did we get right? - the service pre-delivery and the sign
4.What could we improve? - the post is innapropriately large/heavy
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
 
Finally, out of 5 what would you rate us? - 4

SSP Direct:

“Thank you for your feedback. We do sell the hydrant signs and posts separately, so you are able to choose the size of post you require, but as the hydrant signs are frequently bought with the 1metre post we decided to sell a kit ready made to make the buying process quicker and easier.”

Simon Jones

Fri 23rd Feb 2018

Product:
1.What made you choose to buy these products from SSP? Car park signage.
2.What did you think of the product? Excellent quality.
 
Service:
3.What did we get right? Everything arrived on time.
4.What could we improve? Nothing.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? On line order.

Overall rating: 5

Carol

Mon 12th Feb 2018

Product:
1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Good quality

Service:
3.What did we get right? Everything!
4.What could we improve? –
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?All on-line

Finally, out of 5 what would you rate us? 5/5

Nick Astley

Fri 9th Feb 2018

Product:
1.What made you choose to buy these products from SSP? Came across company on internet search

2.What did you think of the product? Very good, easy to install, looks good and does the job very well. Cut outs and infill pieces saves time cutting anything out

Service:
3.What did we get right? All very good

4.What could we improve? Nothing all went well, quick delivery, good product

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn was very helpful, I was backwards and forwards a few times asking for information and recommendations. One location I wanted to install was very tight as shown in photo attached and I didn’t want to re-located existing services or patch wall cladding, however it works well. Designer could have located emergency button in a different location as it’s a busy area which is why it kept getting knocked and is in the doorway but all resolved now cover fitted.

Finally, out of 5 what would you rate us?
5

Michelle Facer

Wed 31st Jan 2018

Hi - SSP's service was great.  Easy to order items and very quick delivery.

Gordon Clark

Wed 31st Jan 2018

I am happy with all aspects of my recent buying experience with you and will be happy to do business again.

Jim Gilmore

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Ideal for what I was looking for

Service:
3.What did we get right? Cost and availability
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Made my purchase online
 
Finally, out of 5 what would you rate us?
 5

Stephanie Cheetham

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Bought products previously and have always been satisfied with them.
2.What did you think of the product? Great.

Service:
3.What did we get right? Service was good, unable to purchase online due to website issues so ordered over the phone which was great.
4.What could we improve? ETA for delivery of products on ordering.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone has been great (a woman took my order on the phone and was very helpful)

Finally, out of 5 what would you rate us? 5






Steve W.

Wed 18th Apr 2018

I was very pleased with the product. Placing the order was straight forward and delivery was great.

I will definitely purchase from you again.

Andy B.

Wed 18th Apr 2018

1.What made you choose to buy these products from SSP? - came up on a Google search

2.What did you think of the product? - just as described

3.What did we get right? everything

4.What could we improve? I'm sure there's something but I haven't found it - yet!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone for a Team effort

Finally, out of 5 what would you rate us? 5

Martin M.

Wed 18th Apr 2018

1.What made you choose to buy these products from SSP? Appeared most suitable from internet search

2.What did you think of the product? First purchase followed by a second one

3.What did we get right? Overall very easy to deal with you

4.What could we improve? Minor gripe that first sign had been packed too early so very slight lines on face caused by cardboard but not sufficient to complain

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Spoke to several, all easy to deal with Mike did all the hard work

Finally, out of 5 what would you rate us? Overall a 4.5 with drop downs for slight slowness on first response to query and sign as above. But would be happy to recommend

Alan S.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP? Internet search

2.What did you think of the product?  Ideal

3.What did we get right?  Efficient ordering system and efficient prompt delivery

4.What could we improve?   Very little – always keen for lower process but did seem competitive

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  No – did not speak to anyone at a meeting

Finally, out of 5 what would you rate us?  5

Dave K.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP? Looked ideal for duty on internet search.

2.What did you think of the product? Excellent our for duty  
 
3.What did we get right? Everything

4.What could we improve?  Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike

Rae M.

Tue 17th Apr 2018

As a returning customer I chose SSP because of the excellent quality of the products I had previously received as well as the very reasonable price and timeous delivery. Many thanks- 5/5

Ruth

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP?  Only place I found what I needed

2.What did you think of the product? Excellent

3.What did we get right? Yes

4.What could we improve? Nothing for this order.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  The man on the phone was very helpful but I can’t remember his name  - sorry.

Finally, out of 5 what would you rate us? 5

Stepan K.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP?  Availability of specialist products.

2.What did you think of the product?  Very good.

3.What did we get right? Prompt delivery.

4.What could we improve?  No real issues to report.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?   Mark Hughes was most helpful.

Finally, out of 5 what would you rate us?   4

Tony S.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP?
SSP came up in Google search, favourable reviews and what I needed was available for delivery in short timeframe.

2.What did you think of the product?
Good quality.
 
3.What did we get right?
Availability and promptly delivered, reasonable price and good quality.

4.What could we improve?
Range of signs extended to cover more domestic road signs, had to order the sign from Amazon.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
 
Finally, out of 5 what would you rate us? 4 since I do not have more experience with SSP to be confident to say 5.

Louise Morgan

Thu 12th Apr 2018

My Director had wanted a confidential signing in book, when I googled, you were one of a few UK companies that was listed.

The product is great,  much better than the Durable book (we tried these and it was always getting filled in wrong)

The service was great, the lady that took my order could not have been more helpful. Delivery was as promised so on my experience, no improvements to be made

Karen Robinson

Thu 12th Apr 2018

1.What made you choose to buy these products from SSP? From Internet search

2.What did you think of the product? Matched requirement

3.What did we get right? Availability

4.What could we improve? All fine, no improevement required from my recent experience

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Finally, out of 5 what would you rate us?  5

Alan O'Neill

Wed 11th Apr 2018

Hi Mike


Just received the signs, what a great fast service


Many thanks from the CHPV team

Gedeon Miller

Wed 11th Apr 2018

Product was just what we were after.

Delivery was prompt.

I just found you on google and it was the best result for what we were looking for.

5/5

Andy Burr

Wed 11th Apr 2018

In response, we found your company via google and found it simple to order, however, I didn’t receive an acknowledgement of our order or payment and when I went back to your web site I could find o record of our order.

I was pleasantly surprised to receive the delivery today but there was no invoice or receipt enclosed – I assume this will follow?

So to summarise – some improvement in communications would be good. Otherwise first class service

SSP Direct: Thank you for taking the time to reply. Apologies that you did not receive your invoice, I have resent your most recent one. This is usually automated, but perhaps there was a blip, or its stuck in your junk file?

 

Ian

Wed 11th Apr 2018

Excellent service, we give you 5.

Rae McPhee

Thu 5th Apr 2018

I chose this product because it fitted our needs exactly and the product when it arrived did not disappoint. The appearance was excellent and looked more expensive than the price paid. Delivery was quick as promised and the person I spoke to on live chat was very helpful. Unfortunately I can't be sure of his name - I think it might have been Jon. I don't know that I would have need for an app but would certainly recommend the company to others.

James Nelson

Tue 3rd Apr 2018

What made you choose to buy these products from SSP?
Found you through google search. The descriptions, knowledge base and detailed information to help finding the right type of security screws and tool was really helpful. I’m not sure how I would have found the right thing otherwise.

What did you think of the product?
Seemed like good quality.
 
What did we get right?
Again the detailed information was super helpful to get the right product. Most sites are really light on details, which is useless for someone like me who has limited knowledge and no-one to ask. Delivery was quick.

What could we improve?
Nothing specific comes to mind.

Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I didn’t deal with a specific person.
 

Would an SSP App be useful to you?
I don’t think so.
 
Finally, out of 5 what would you rate us?
5

Jim England

Tue 3rd Apr 2018

We googled the product “ reflective post markers” or something to that effect and you guys came up high on the search. Product was dispatched in good time. We would use you again.

Steve Wood

Tue 3rd Apr 2018

Yes, your service was excellent, 5 stars.

Alexander McClintock

Tue 3rd Apr 2018

I bought because you had the product in stock at a price I could afford.

The product does its job.

Telephone help was very good.

Information on web site was incomplete (hence the need to phone).

I can’t remember the name of the lady I spoke to, but she knew the products, what could be done and made exceptional arrangements for me without fuss.

I have no need for an SSP app.

4/5

Richard Levy

Wed 28th Mar 2018

Outstanding customer service – thanks to all the SSP team.

Steve Wrigley

Thu 22nd Mar 2018

You had the right product at the right price! Ordering was easy and delivery very quick.

Rob

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? - found you on google

2.What did you think of the product? - excellent

3.What did we get right? - pricing and quick delivery

4.What could we improve? - lower shipping prices for smaller quantities

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - I spoke to a guy on phone - Mark maybe??  Excellent service.

Development:
If we were to develop an SSP App for mobile use, would you use this? - not really, website works
fine for me

Finally, out of 5 what would you rate us? - 5+

Thank you again for choosing to buy from SSP. - my pleasure

Rattan Khetani

Wed 21st Mar 2018

5

Daniel Jagger

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? Easy to find on google and pricing was competitive.

2.What did you think of the product? Good quality and easy to install.

3.What did we get right? Fast delivery.

4.What could we improve? You have a video on YouTube that suggests that your products come with a sticking strip to hold items in place, the product I ordered didn’t, you could make that clearer.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, all internet based.

Nikki Ford

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? - website

2.What did you think of the product? - good

3.What did we get right?- good product – quick delivery after approval

4.What could we improve?- pleased with service all in all – could have been a little quicker to reply on initial contact.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?-pleasant dealings with all who I was in contact with either by e-mail or a telephone conversation – would definitely recommend SSP and would use again?

Development:
If we were to develop an SSP App for mobile use, would you use this? More than likely

Finally, out of 5 what would you rate us? 4 – as I am still waiting on a price for the canopy height sign – although I have only chased this once?

SSP Reply: Thanks for your feedback Nikki. I’m pleased to hear that you are happy with the service on the whole. Looking back your quote was sent and we were awaiting a reply from yourself. Please let me know if we can be of any further assistance.

Brian

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? Security upgrade, great choice of fasteners/fixings.

2.What did you think of the product? Very robust, quality screws.
 
3.What did we get right? Website easy to navigate, easy to order.

4.What could we improve? Delivery not as described, as wasn’t next day as paid for. Couriers website tracking very poor.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Someone in sales did try chasing courier but encountered difficulties in making contact/on hold for some time; upon trying again was able to to provide revised delivery details.
 
Development:
If we were to develop an SSP App for mobile use, would you use this? Yes.
 
Finally, out of 5 what would you rate us? 4.

Scott Powers

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP?

Easy layout of your website and competitive price

2.What did you think of the product?

Very good quality, worked really well.

3.What did we get right?

Everything was good.

4.What could we improve?

Nothing that I can see.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Ordered online

Roger Brown

Wed 21st Mar 2018

 Excellent service, fast delivery, easy online ordering. Ordered before with no issue, 5 out of 5.

Bob Smith

Mon 19th Mar 2018

1.What made you choose to buy these products from SSP? It fitted in the fairly confined space available.

2.What did you think of the product? It does the job very well.

 

3.What did we get right? The item was delivered promptly.

4.What could we improve? From this single transaction – nothing.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All my dealings were online.

Finally, out of 5 what would you rate us? 5

Mark Turner

Wed 14th Mar 2018

Good Value, great service. Improve your online as it would not reset our password

Parul Sood

Tue 13th Mar 2018

1.What made you choose to buy these products from SSP? Looked online, seemed reasonable price

2.What did you think of the product? What we need

 

3.What did we get right? Quick delivery/response

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered online so N/A

Finally, out of 5 what would you rate us? 5

Martin Payne

Wed 7th Mar 2018

Product:
1.What made you choose to buy these products from SSP? Already using the visitor passes just ordered a refill
2.What did you think of the product? Very good will continue to use

Service:
3.What did we get right? Everything, honest about delivery timescale
4.What could we improve? Nothing got what I expected
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I wanted next day but was told honestly it could be two days and it was

Finally, out of 5 what would you rate us? 5

Stephen Belton

Wed 7th Mar 2018

 I would like to confirm that I was very happy with my purchase.

Your web site was easy to navigate and so I was able to semi design my bespoke sign. I found your prices very competitive which was a relief because I was spending my own money to place my signs in a public right of way through woodland.

I chose your company because of the option to produce a sign to my own needs.

A similar sign with the smaller size of H 15cm x 10cm W would have been a good option for me but without contacting you and discussing this I opted for the available online smallest size.

I would definitely recommend your company.

Dave Beveridge

Wed 7th Mar 2018

10 out of 10 for service.  Very impressed.

Stephen Belton

Wed 7th Mar 2018

In response to your email I would  like to confirm that I was very happy with my purchase.

Your web site was easy to navigate and so I was able to semi design my bespoke sign. I found your prices very competitive which was a relief because I was spending my own money to place my signs in a public right of way through woodland.

I chose your company because of the option to produce a sign to my own needs.

A similar sign with the smaller size of H 15cm x 10cm W would have been a good option for me but without contacting you and discussing this I opted for the available online smallest size.

I would definitely recommend your company.

Dave Beveridge

Wed 7th Mar 2018

10 out of 10 for service.  Very impressed.

Jeremy Richardson

Mon 26th Feb 2018

 I found your company through an internet search, the product proved to be of good quality at a reasonable price and customer service was excellent.

5 out of 5 no problem.

Matt Lloyd

Mon 26th Feb 2018

I needed some galvanised sign post kits in time for a contractor on site, and delivery was 1-2 working days as promised.  Product was complete and good quality.  I rang customer services in advance because of a narrow lane access, and the person I spoke to was very helpful, putting a note on the order to ensure the appropriate vehicle was used.  Delivery company (Tuffnells) were friendly and efficient.  Overall I was impressed by the reliability of the service. 5/5.

Roy Hayward

Fri 23rd Feb 2018

Mark Hughes was very helpful.

You supplied the correct product for our requirements,

I give you 5 out of 5.

Thank you.

Elaine Bradbury

Fri 23rd Feb 2018

Item ordered was needed asap. You had stock available and prompt delivery.

Lyn Cowling

Fri 23rd Feb 2018

Product:

1.What made you choose to buy these products from SSP? – we have ordered from you before

2.What did you think of the product? - Good

Finally, out of 5 what would you rate us? 5

Phil Boswell

Fri 23rd Feb 2018

Product:
1.What made you choose to buy these products from SSP?  - I found you on the web
2.What did you think of the product?  SIgn is very good, post is far t oo big/heavy for the sign
 
Service:
3.What did we get right? - the service pre-delivery and the sign
4.What could we improve? - the post is innapropriately large/heavy
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
 
Finally, out of 5 what would you rate us? - 4

SSP Direct:

“Thank you for your feedback. We do sell the hydrant signs and posts separately, so you are able to choose the size of post you require, but as the hydrant signs are frequently bought with the 1metre post we decided to sell a kit ready made to make the buying process quicker and easier.”

Simon Jones

Fri 23rd Feb 2018

Product:
1.What made you choose to buy these products from SSP? Car park signage.
2.What did you think of the product? Excellent quality.
 
Service:
3.What did we get right? Everything arrived on time.
4.What could we improve? Nothing.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? On line order.

Overall rating: 5

Carol

Mon 12th Feb 2018

Product:
1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Good quality

Service:
3.What did we get right? Everything!
4.What could we improve? –
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?All on-line

Finally, out of 5 what would you rate us? 5/5

Nick Astley

Fri 9th Feb 2018

Product:
1.What made you choose to buy these products from SSP? Came across company on internet search

2.What did you think of the product? Very good, easy to install, looks good and does the job very well. Cut outs and infill pieces saves time cutting anything out

Service:
3.What did we get right? All very good

4.What could we improve? Nothing all went well, quick delivery, good product

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn was very helpful, I was backwards and forwards a few times asking for information and recommendations. One location I wanted to install was very tight as shown in photo attached and I didn’t want to re-located existing services or patch wall cladding, however it works well. Designer could have located emergency button in a different location as it’s a busy area which is why it kept getting knocked and is in the doorway but all resolved now cover fitted.

Finally, out of 5 what would you rate us?
5

Michelle Facer

Wed 31st Jan 2018

Hi - SSP's service was great.  Easy to order items and very quick delivery.

Gordon Clark

Wed 31st Jan 2018

I am happy with all aspects of my recent buying experience with you and will be happy to do business again.

Jim Gilmore

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Ideal for what I was looking for

Service:
3.What did we get right? Cost and availability
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Made my purchase online
 
Finally, out of 5 what would you rate us?
 5

Stephanie Cheetham

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Bought products previously and have always been satisfied with them.
2.What did you think of the product? Great.

Service:
3.What did we get right? Service was good, unable to purchase online due to website issues so ordered over the phone which was great.
4.What could we improve? ETA for delivery of products on ordering.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone has been great (a woman took my order on the phone and was very helpful)

Finally, out of 5 what would you rate us? 5