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Customer Reviews
Total Number: 2,071






Brian L

Wed 27th Nov 2019

I found SSP through the internet.

I have been very impressed with the products, price and the speed of turn around from order to delivery. Everyone I have dealt with on the sales team has been excellent and would give you a 5. Keep up what you are doing and I am sure we will be placing more orders for adhoc signs in the future.

 

Alistair M

Tue 26th Nov 2019

Repeat order to replace damaged waterproof emergency exit break glass
Service delivery as promised

Chris Mc

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Required a GDPR visitors book
2.What did you think of the product? Great product
3.What did we get right? Everything
4.What could we improve? Can’t think of anything
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee, Hayley and Gwyn were all very helpful and assisted me in getting the right product
Would rate 5, very happy with the book

Corbridge P C

Tue 26th Nov 2019

You were the only supplier of the locking valve covers I could find. Excellent product that does the job. Very easy to order online and super fast delivery with delivery updates. Excellent service. 5 Star rating
Thank you

Bronte K

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Best price we could find
2.What did you think of the product? We haven’t received them yet but they are due to be delivered today
3.What did we get right? Customer service was very fast
4.What could we improve? Delivering Goods ( the time it takes )
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton and Mark hughes

Barwell Academy

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Looking at upgrading our system and came across your company products through online search
2.What did you think of the product? Very good, does exactly what we need.
3.What did we get right? Right from the start the service has been excellent. I could not see clear enough from the online image what details the visitor book recorded so emailed to ask for clear details, a PDF example was sent. We then ordered the product and a few days later discovered a discrepancy so called SSP who also dealt with it very promptly. No complaints
Finally, out of 5 what would you rate us? 5

Dawn H

Tue 26th Nov 2019

We have purchased from you before so were happy with previous service hence the re-order.
Excellent delivery and response times.
Many thanks and regards

Jane M

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Previously used and pleased with product & service
2.What did you think of the product? As described and as required
3.What did we get right? Prompt service
4.What could we improve? Nothing at this time
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Apologies, all done online. Happy with all the team who work behind the scenes and got our order on the system, picked, packed, delivered, invoiced etc.

Clive T

Wed 30th Oct 2019

1.What made you choose to buy these products from SSP? YOU HAD THE PRODUCT , THAT I SET OUT TO BUY. THE RACKING INSPECTION SYSTEM.
2.What did you think of the product? A VERY PROFESSIONAL PRODUCT. THAT IS WHY I ALSO BOUGHT THE OTHER TAG ITEMS.
3.What did we get right? EVERYTHING ALL OK.
4.What could we improve? ALL SEEMS GOOD.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? EVERYONE I DEALT WITH WAS VERY INFORMATIVE.
5 OUT OF 5.

Bev C

Fri 25th Oct 2019

Good morning

We came across your site through searching on Google. We liked the products and the delivery was prompt. 5/5 rating 

Derek M

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? You had a good range of sizes available.
2.What did you think of the product? Very good quality.
3.What did we get right?Quick delivery.
4.What could we improve? Can't think of anything.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I spoke with was very helpful, sorry I can't remember any names.

Ian G

Thu 24th Oct 2019

Thanks for getting in touch.
Yes, very pleased with your service and will certainly use you again.

Barbara C

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? Purchased before after google search
2.What did you think of the product? Excellent
3.What did we get right?Internet ordering was very easy and delivery very fast
4.What could we improve? Nothing – perfect as you are
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? When I originally ordered earlier this year, I ordered the wrong book. Mark Hughes arranged for return/replacement- very good service
Finally, out of 5 what would you rate us? 5

Dave S

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? internet search

2.What did you think of the product? very good no complaints

3.What did we get right? yes exactly right

4.What could we improve? no issues so nothing to do better

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? no all good

Finally, out of 5 what would you rate us? Rating out of 5 = 5

Margaret A

Thu 10th Oct 2019

1.What made you choose to buy these products from SSP? Yours looked like a good website
2.What did you think of the product? Product is very good (GDPR visitors sign-in book)
3.What did we get right?Delivery and good service

4.What could we improve? Nothing

5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, we did everything online and all went very well
6.Finally, out of 5 what would you rate us? We would definitely rate SSP Direct 5 out of 5

Ann P

Thu 10th Oct 2019

1.What made you choose to buy these products from SSP? Recommended by our Gas engineers.
2.What did you think of the product? As far as I am aware they are working well and resolve a difficult management problem.
3.What did we get right? Delivered quickly to the correct address and on time.
4.What could we improve? I had to ask for the invoice as it wasn’t emailed to me but was sent as soon as I requested it.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A
Finally, out of 5 what would you rate us? 5 very good service

Gill P

Tue 8th Oct 2019

1.What made you choose to buy these products from SSP? Recommended by another school
2.What did you think of the product? It's great, does exactly what we need
3.What did we get right? Prompt service, answer any queries quickly and courteously and gave advice when necessary
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?I've dealt with Jessica and Mike both of whom have been very polite in their emails even when I've been a bit dim!
Finally, out of 5 what would you rate us? 5

Andrea M

Tue 8th Oct 2019

1.What made you choose to buy these products from SSP? We have bought from you before so knew you would have the products we required
2.What did you think of the product? The product works well for us
3.What did we get right? The customer service was good and the information we were sent helped as a product we use intermittently it was useful to discuss details on the phone
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone we dealt with was very helpful
Finally, out of 5 what would you rate us? 4

Keith H

Mon 7th Oct 2019

1.What made you choose to buy these products from SSP? You were 1 of only very few available
2.What did you think of the product? Excellent
3.What did we get right? Yes
4.What could we improve? Not for me!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The team itself for all being helpful to solve my problem. The Bus Stop!!

Finally, out of 5 what would you rate us? 5

Colin P

Mon 7th Oct 2019

From my point of view as a buyer.
The order was easily placed and was delivered without a hitch so I am happy.
Thanks – so I give you a 5 as no problem at all with your service.

Corinne O

Mon 7th Oct 2019

1.What made you choose to buy these products from SSP? Was the cheapest we could find, and easy to order.
2.What did you think of the product? It is the 2nd one we have ordered.
3.What did we get right? – delivery very prompt
4.What could we improve? Nothing I can think of
Finally, out of 5 what would you rate us?

Kingdom

Mon 7th Oct 2019

Price was cheaper/reasonable compared to others.
I believe you automatically keyed the cages alike which is the correct action to take.
All good. Thank you

DAVID M

Tue 24th Sep 2019

1.What made you choose to buy these products from SSP? I couldn't find them anywhere else
2.What did you think of the product? OK - but to shallow for my application so I had to adapt it
3.What did we get right? Prompt dispatch
4.What could we improve? Rip carriage cost to Northern Ireland
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 3

Eleni

Wed 18th Sep 2019

1.What made you choose to buy these products from SSP? GDPR Visitors book
2.What did you think of the product? Suitable for GDPR rule changes
3.What did we get right? The order and delivery
5 / 5 rating for service.

Vivienne R

Thu 12th Sep 2019

Good service thanks

John D

Thu 12th Sep 2019

1.What made you choose to buy these products from SSP? Website search

2.What did you think of the product? Very good 

3.What did we get right? Quick delivery and easy payment process 

4.What could we improve? Nothing 

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All of you 😀

Finally, out of 5 what would you rate us? 5

Jason S

Wed 11th Sep 2019

5/5. Fair price & delivery as agreed.

Jane W

Tue 10th Sep 2019

We bought this cover because my elderly mother keeps switching off the heating controls. This was the only product we found that would serve the purpose of stopping her doing that yet being able to access the controls ourselves.
We find it a very sturdy, clear and easy to use, although it does not swing on a 'hinge' as we expected, but we have mastered putting it on and off. My husband found it straight forward to fit. The clear measurements given in the product description meant we had chosen correctly for our purpose.
It arrived the day after ordered. So we were pleased with our choice and the service. 4 out of 5 just because a hinge would be easier to access

 

Hazel H

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? I was asked to source a sign for an award scheme that we were running for colleagues and used google which brought up your site.
2.What did you think of the product? It is well made and is right for the purpose we are using it for
3.What did we get right? Mike in your Customer Sales Department has been a champion, guiding me through the process, sending proofs through and advising when we should receive the product.
4.What could we improve? I have dealt with Mike now on two occasions and don’t think he could improve the Customer Service
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee in your Direct Customer Service Department
Finally, out of 5 what would you rate us? 5 – everything was explained and product delivered when it said it would be

Rhian B

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? All other confidential visitors books were just the paper book. Yours had a much more professional finish with the hardback cover which is what we were after.
2.What did you think of the product? Fantastic quality and looks great on our reception table. Exactly what we were looking for.
3.What did we get right? Speedy delivery, great product.
4.What could we improve? Nothing, very pleased customer.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry didn't deal with anyone specific.
Finally, out of 5 what would you rate us? 5

Amin D

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Looking for bus stop signs on the internet
2.What did you think of the product? Good
3.What did we get right? Quick return of art work & delivery of goods
4.What could we improve? Pricing?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gentleman who rang me up about the order
Finally, out of 5 what would you rate us? 4.5

Keith F

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Found on internet
2.What did you think of the product? Was ok .. for a reasale actually , but my customer was happy
3.What did we get right? everything
4.What could we improve? Free beer with every order !! ha ha
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone !!
Finally, out of 5 what would you rate us? 5

Adrian O

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Been looking to solve this problem for a while, as my Mother has Dementia and keeps switching off plugs, and your Co came up first on Google search
2.What did you think of the product? Great idea
3.What did we get right? Fast and efficient
4.What could we improve? Price
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton, prompt and efficient response.
Finally, out of 5 what would you rate us? 5

mason m

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? provided what we needed
2.What did you think of the product? excellent value
3.What did we get right? everything
4.What could we improve? No. It was really good service
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? front of office staff
Finally, out of 5 what would you rate us? 5

Cherylle-Ann W

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Because it most suited our needs
2.What did you think of the product? Very good
3.What did we get right? A quick and efficient service
4.What could we improve? I cannnot add anything
Finally, out of 5 what would you rate us? 5

Barry L

Tue 10th Sep 2019

I was looking for a specific GDPR compliant Visitors book that would include Car registrations , yours seemed to be the best book and the price was quite good also. The purchase of the Visitors book cover for the price was good and it makes the book look professional.

Lut V

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? GDPR + we can’t find this product in Belgium
2.What did you think of the product? Very good
3.What did we get right? Quick delivery
4. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The persons I spoke to on the phone was very helpful
Finally, out of 5 what would you rate us? 5

Amy H

Tue 10th Sep 2019

We’re really happy with our GDPR visitor book, every visitor who has written in it so far has commented that they like that their details cannot be seen by anyone else. Thank you, we’d rate it 5 out of 5.

Darren B

Mon 9th Sep 2019

1.What made you choose to buy these products from SSP? Google search had you more or less at the top, the other companies did not have what we were looking for.
2.What did you think of the product? Quite good,it will do the job it was d esigned to do. If I had one nit-pick, it would be for stronger adhesive on the backs. We used these foam edge protectors on two different surfaces.

On wood, it stuck on like a limpet, on painted metal less so, I had to attach tie wraps to hold it in place.
3.What did we get right? Description of goods and delivery time.
4.What could we improve? See my answer for question 2, but service wise I have no complaints.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever dealt with the order, packaged it and sent it out for next day delivery. Whether that was one person or a team.
Finally, out of 5 what would you rate us? 5

SSP Reply
Hello Darren
Thank you so much for taking the time to reply and I am glad to hear that you are happy.
With regards to the adhesive on the metal, to get the best results we would recommend applying it to a smooth surface and ensuring that the surface is cleaned and thoroughly dried before application. I am pleased that you have managed to get around this anyway, but it may be useful for future reference.
Kind regards and thanks again for your order.

Paul W

Mon 9th Sep 2019

1.What made you choose to buy these products from SSP? We required a solution to a problem and the cover you supplied was the only one on the market we could find.
2.What did you think of the product? Very good quality.
3.What did we get right? Next day delivery, ease of ordering.
4.What could we improve? Nothing comes to mind.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
We did not have any person to person contact as all the confirmations were automated. Maybe make up a name and use that instead to give it a human touch at the end of the auto email. When someone asks about their order they can then reply thinking it is a real person!
Just an idea.
Finally, out of 5 what would you rate us? 5

SSP Reply
Hello Paul. Thank you for taking the time to give us feedback. I have been meaning to do this for some time, so thank you for reminding me! Our IT department are on it.
Thank you
Hayley

Suzanne K

Thu 5th Sep 2019

This was received on time yesterday and I am replying to say how impressed I was with the ease of ordering and delivery.  I was hesitant to order online, but this has been painless and a welcome experience.  Well done!

David L

Tue 3rd Sep 2019

SSP Direct..
I was completely satisified with the service I received from SSP. I think I found SSP after a Google search.
Many thanks

Andy T

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? recommendation
2.What did you think of the product? good
3.What did we get right? service
4.What could we improve? No issues
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? no
Finally, out of 5 what would you rate us? 5

Catherine E

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? Internet search; it was something that met what we needed.
2.What did you think of the product? Very nice and good quality.
3.What did we get right? Helpful email guidance, prompt delivery.
4.What could we improve? Not sure; I was really pleased with your service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee for politely and carefully helping us to refine the product that we wanted - thank you Mike!
Finally, out of 5 what would you rate us? 5

Anthony M

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? I knew what I needed and found it on the internet. Your company was the first one listed.
2.What did you think of the product? The product was first class.
3.What did we get right? Delivery was very quick. You also amended my first order efficiently after I phoned you.
4.What could we improve? Nothing I can think of.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? The chap who dealt with my phone call did a good job.
I’ll give you a 5.

Eamonn D

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? Fire door ID tags
2.What did you think of the product? Really good product
3.What did we get right? Everything
4.What could we improve? N/A
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A keep up the good work as I have used your company for many years
Finally, out of 5 what would you rate us? 5

anon

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? A trusted looking supplier that can provide a custom made sign for a decent price.
2.What did you think of the product? Product was as requested. Effective
3.What did we get right? You verified the design before creating, allowing a small modification.
4.What could we improve? Payment by invoice after product delivery.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – I dealt with Mike McNee, I have no complaints.
Finally, out of 5 what would you rate us? – 4.5

Kerry

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? We chose the locking radiator valve covers to prevent our clients with learning disabilities tampering with the radiator thermostat valves and to regulate the temperatures throughout the building. The price purchased was value for money and cheaper than ones we had previously purchased via a third party plumbing and heating engineering company.
2.What did you think of the product? The product was fit for purpose, of a good quality and practical given one key fits all.
3.What did we get right? Case greatly appreciated the discount offered by SSP and the next day delivery at no extra charge
4.What could we improve? Can’t think of anything however if I was to nit-pick, as a charity with strict purchase control systems, i.e. dual signatures, I would prefer to purchase via an invoice system on 30 days payment terms to enable the correct paper trail at our side.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn’t catch the name of the person who dealt with our initial order, however all correspondence with SSP has been professional and prompt.
5 out of 5, we will bookmark your website for any future requirements.

ClarkAP

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? I have used your company before.
2.What did you think of the product? The product was similar to our last purchase (a defib box) so I knew what I was getting.
3.What did we get right? Setting up the account very easy.
4.What could we improve? happy with service.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? The initial help with setting up the account, sorry cannot remember their name.
Service great. 5/5

Christine D

Tue 3rd Sep 2019

I have had the GDPR visitors books from you in the past and wanted a more personalised one. The service was great and I got the books I ordered before term started.

 

I would rate you as a 5






Brian L

Wed 27th Nov 2019

I found SSP through the internet.

I have been very impressed with the products, price and the speed of turn around from order to delivery. Everyone I have dealt with on the sales team has been excellent and would give you a 5. Keep up what you are doing and I am sure we will be placing more orders for adhoc signs in the future.

 

Alistair M

Tue 26th Nov 2019

Repeat order to replace damaged waterproof emergency exit break glass
Service delivery as promised

Chris Mc

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Required a GDPR visitors book
2.What did you think of the product? Great product
3.What did we get right? Everything
4.What could we improve? Can’t think of anything
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee, Hayley and Gwyn were all very helpful and assisted me in getting the right product
Would rate 5, very happy with the book

Corbridge P C

Tue 26th Nov 2019

You were the only supplier of the locking valve covers I could find. Excellent product that does the job. Very easy to order online and super fast delivery with delivery updates. Excellent service. 5 Star rating
Thank you

Bronte K

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Best price we could find
2.What did you think of the product? We haven’t received them yet but they are due to be delivered today
3.What did we get right? Customer service was very fast
4.What could we improve? Delivering Goods ( the time it takes )
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton and Mark hughes

Barwell Academy

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Looking at upgrading our system and came across your company products through online search
2.What did you think of the product? Very good, does exactly what we need.
3.What did we get right? Right from the start the service has been excellent. I could not see clear enough from the online image what details the visitor book recorded so emailed to ask for clear details, a PDF example was sent. We then ordered the product and a few days later discovered a discrepancy so called SSP who also dealt with it very promptly. No complaints
Finally, out of 5 what would you rate us? 5

Dawn H

Tue 26th Nov 2019

We have purchased from you before so were happy with previous service hence the re-order.
Excellent delivery and response times.
Many thanks and regards

Jane M

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Previously used and pleased with product & service
2.What did you think of the product? As described and as required
3.What did we get right? Prompt service
4.What could we improve? Nothing at this time
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Apologies, all done online. Happy with all the team who work behind the scenes and got our order on the system, picked, packed, delivered, invoiced etc.

Clive T

Wed 30th Oct 2019

1.What made you choose to buy these products from SSP? YOU HAD THE PRODUCT , THAT I SET OUT TO BUY. THE RACKING INSPECTION SYSTEM.
2.What did you think of the product? A VERY PROFESSIONAL PRODUCT. THAT IS WHY I ALSO BOUGHT THE OTHER TAG ITEMS.
3.What did we get right? EVERYTHING ALL OK.
4.What could we improve? ALL SEEMS GOOD.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? EVERYONE I DEALT WITH WAS VERY INFORMATIVE.
5 OUT OF 5.

Bev C

Fri 25th Oct 2019

Good morning

We came across your site through searching on Google. We liked the products and the delivery was prompt. 5/5 rating 

Derek M

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? You had a good range of sizes available.
2.What did you think of the product? Very good quality.
3.What did we get right?Quick delivery.
4.What could we improve? Can't think of anything.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I spoke with was very helpful, sorry I can't remember any names.

Ian G

Thu 24th Oct 2019

Thanks for getting in touch.
Yes, very pleased with your service and will certainly use you again.

Barbara C

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? Purchased before after google search
2.What did you think of the product? Excellent
3.What did we get right?Internet ordering was very easy and delivery very fast
4.What could we improve? Nothing – perfect as you are
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? When I originally ordered earlier this year, I ordered the wrong book. Mark Hughes arranged for return/replacement- very good service
Finally, out of 5 what would you rate us? 5

Dave S

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? internet search

2.What did you think of the product? very good no complaints

3.What did we get right? yes exactly right

4.What could we improve? no issues so nothing to do better

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? no all good

Finally, out of 5 what would you rate us? Rating out of 5 = 5

Margaret A

Thu 10th Oct 2019

1.What made you choose to buy these products from SSP? Yours looked like a good website
2.What did you think of the product? Product is very good (GDPR visitors sign-in book)
3.What did we get right?Delivery and good service

4.What could we improve? Nothing

5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, we did everything online and all went very well
6.Finally, out of 5 what would you rate us? We would definitely rate SSP Direct 5 out of 5

Ann P

Thu 10th Oct 2019

1.What made you choose to buy these products from SSP? Recommended by our Gas engineers.
2.What did you think of the product? As far as I am aware they are working well and resolve a difficult management problem.
3.What did we get right? Delivered quickly to the correct address and on time.
4.What could we improve? I had to ask for the invoice as it wasn’t emailed to me but was sent as soon as I requested it.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A
Finally, out of 5 what would you rate us? 5 very good service

Gill P

Tue 8th Oct 2019

1.What made you choose to buy these products from SSP? Recommended by another school
2.What did you think of the product? It's great, does exactly what we need
3.What did we get right? Prompt service, answer any queries quickly and courteously and gave advice when necessary
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?I've dealt with Jessica and Mike both of whom have been very polite in their emails even when I've been a bit dim!
Finally, out of 5 what would you rate us? 5

Andrea M

Tue 8th Oct 2019

1.What made you choose to buy these products from SSP? We have bought from you before so knew you would have the products we required
2.What did you think of the product? The product works well for us
3.What did we get right? The customer service was good and the information we were sent helped as a product we use intermittently it was useful to discuss details on the phone
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone we dealt with was very helpful
Finally, out of 5 what would you rate us? 4

Keith H

Mon 7th Oct 2019

1.What made you choose to buy these products from SSP? You were 1 of only very few available
2.What did you think of the product? Excellent
3.What did we get right? Yes
4.What could we improve? Not for me!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The team itself for all being helpful to solve my problem. The Bus Stop!!

Finally, out of 5 what would you rate us? 5

Colin P

Mon 7th Oct 2019

From my point of view as a buyer.
The order was easily placed and was delivered without a hitch so I am happy.
Thanks – so I give you a 5 as no problem at all with your service.

Corinne O

Mon 7th Oct 2019

1.What made you choose to buy these products from SSP? Was the cheapest we could find, and easy to order.
2.What did you think of the product? It is the 2nd one we have ordered.
3.What did we get right? – delivery very prompt
4.What could we improve? Nothing I can think of
Finally, out of 5 what would you rate us?

Kingdom

Mon 7th Oct 2019

Price was cheaper/reasonable compared to others.
I believe you automatically keyed the cages alike which is the correct action to take.
All good. Thank you

DAVID M

Tue 24th Sep 2019

1.What made you choose to buy these products from SSP? I couldn't find them anywhere else
2.What did you think of the product? OK - but to shallow for my application so I had to adapt it
3.What did we get right? Prompt dispatch
4.What could we improve? Rip carriage cost to Northern Ireland
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 3

Eleni

Wed 18th Sep 2019

1.What made you choose to buy these products from SSP? GDPR Visitors book
2.What did you think of the product? Suitable for GDPR rule changes
3.What did we get right? The order and delivery
5 / 5 rating for service.

Vivienne R

Thu 12th Sep 2019

Good service thanks

John D

Thu 12th Sep 2019

1.What made you choose to buy these products from SSP? Website search

2.What did you think of the product? Very good 

3.What did we get right? Quick delivery and easy payment process 

4.What could we improve? Nothing 

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All of you 😀

Finally, out of 5 what would you rate us? 5

Jason S

Wed 11th Sep 2019

5/5. Fair price & delivery as agreed.

Jane W

Tue 10th Sep 2019

We bought this cover because my elderly mother keeps switching off the heating controls. This was the only product we found that would serve the purpose of stopping her doing that yet being able to access the controls ourselves.
We find it a very sturdy, clear and easy to use, although it does not swing on a 'hinge' as we expected, but we have mastered putting it on and off. My husband found it straight forward to fit. The clear measurements given in the product description meant we had chosen correctly for our purpose.
It arrived the day after ordered. So we were pleased with our choice and the service. 4 out of 5 just because a hinge would be easier to access

 

Hazel H

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? I was asked to source a sign for an award scheme that we were running for colleagues and used google which brought up your site.
2.What did you think of the product? It is well made and is right for the purpose we are using it for
3.What did we get right? Mike in your Customer Sales Department has been a champion, guiding me through the process, sending proofs through and advising when we should receive the product.
4.What could we improve? I have dealt with Mike now on two occasions and don’t think he could improve the Customer Service
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee in your Direct Customer Service Department
Finally, out of 5 what would you rate us? 5 – everything was explained and product delivered when it said it would be

Rhian B

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? All other confidential visitors books were just the paper book. Yours had a much more professional finish with the hardback cover which is what we were after.
2.What did you think of the product? Fantastic quality and looks great on our reception table. Exactly what we were looking for.
3.What did we get right? Speedy delivery, great product.
4.What could we improve? Nothing, very pleased customer.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry didn't deal with anyone specific.
Finally, out of 5 what would you rate us? 5

Amin D

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Looking for bus stop signs on the internet
2.What did you think of the product? Good
3.What did we get right? Quick return of art work & delivery of goods
4.What could we improve? Pricing?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gentleman who rang me up about the order
Finally, out of 5 what would you rate us? 4.5

Keith F

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Found on internet
2.What did you think of the product? Was ok .. for a reasale actually , but my customer was happy
3.What did we get right? everything
4.What could we improve? Free beer with every order !! ha ha
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone !!
Finally, out of 5 what would you rate us? 5

Adrian O

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Been looking to solve this problem for a while, as my Mother has Dementia and keeps switching off plugs, and your Co came up first on Google search
2.What did you think of the product? Great idea
3.What did we get right? Fast and efficient
4.What could we improve? Price
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton, prompt and efficient response.
Finally, out of 5 what would you rate us? 5

mason m

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? provided what we needed
2.What did you think of the product? excellent value
3.What did we get right? everything
4.What could we improve? No. It was really good service
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? front of office staff
Finally, out of 5 what would you rate us? 5

Cherylle-Ann W

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Because it most suited our needs
2.What did you think of the product? Very good
3.What did we get right? A quick and efficient service
4.What could we improve? I cannnot add anything
Finally, out of 5 what would you rate us? 5

Barry L

Tue 10th Sep 2019

I was looking for a specific GDPR compliant Visitors book that would include Car registrations , yours seemed to be the best book and the price was quite good also. The purchase of the Visitors book cover for the price was good and it makes the book look professional.

Lut V

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? GDPR + we can’t find this product in Belgium
2.What did you think of the product? Very good
3.What did we get right? Quick delivery
4. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The persons I spoke to on the phone was very helpful
Finally, out of 5 what would you rate us? 5

Amy H

Tue 10th Sep 2019

We’re really happy with our GDPR visitor book, every visitor who has written in it so far has commented that they like that their details cannot be seen by anyone else. Thank you, we’d rate it 5 out of 5.

Darren B

Mon 9th Sep 2019

1.What made you choose to buy these products from SSP? Google search had you more or less at the top, the other companies did not have what we were looking for.
2.What did you think of the product? Quite good,it will do the job it was d esigned to do. If I had one nit-pick, it would be for stronger adhesive on the backs. We used these foam edge protectors on two different surfaces.

On wood, it stuck on like a limpet, on painted metal less so, I had to attach tie wraps to hold it in place.
3.What did we get right? Description of goods and delivery time.
4.What could we improve? See my answer for question 2, but service wise I have no complaints.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever dealt with the order, packaged it and sent it out for next day delivery. Whether that was one person or a team.
Finally, out of 5 what would you rate us? 5

SSP Reply
Hello Darren
Thank you so much for taking the time to reply and I am glad to hear that you are happy.
With regards to the adhesive on the metal, to get the best results we would recommend applying it to a smooth surface and ensuring that the surface is cleaned and thoroughly dried before application. I am pleased that you have managed to get around this anyway, but it may be useful for future reference.
Kind regards and thanks again for your order.

Paul W

Mon 9th Sep 2019

1.What made you choose to buy these products from SSP? We required a solution to a problem and the cover you supplied was the only one on the market we could find.
2.What did you think of the product? Very good quality.
3.What did we get right? Next day delivery, ease of ordering.
4.What could we improve? Nothing comes to mind.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
We did not have any person to person contact as all the confirmations were automated. Maybe make up a name and use that instead to give it a human touch at the end of the auto email. When someone asks about their order they can then reply thinking it is a real person!
Just an idea.
Finally, out of 5 what would you rate us? 5

SSP Reply
Hello Paul. Thank you for taking the time to give us feedback. I have been meaning to do this for some time, so thank you for reminding me! Our IT department are on it.
Thank you
Hayley

Suzanne K

Thu 5th Sep 2019

This was received on time yesterday and I am replying to say how impressed I was with the ease of ordering and delivery.  I was hesitant to order online, but this has been painless and a welcome experience.  Well done!

David L

Tue 3rd Sep 2019

SSP Direct..
I was completely satisified with the service I received from SSP. I think I found SSP after a Google search.
Many thanks

Andy T

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? recommendation
2.What did you think of the product? good
3.What did we get right? service
4.What could we improve? No issues
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? no
Finally, out of 5 what would you rate us? 5

Catherine E

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? Internet search; it was something that met what we needed.
2.What did you think of the product? Very nice and good quality.
3.What did we get right? Helpful email guidance, prompt delivery.
4.What could we improve? Not sure; I was really pleased with your service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee for politely and carefully helping us to refine the product that we wanted - thank you Mike!
Finally, out of 5 what would you rate us? 5

Anthony M

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? I knew what I needed and found it on the internet. Your company was the first one listed.
2.What did you think of the product? The product was first class.
3.What did we get right? Delivery was very quick. You also amended my first order efficiently after I phoned you.
4.What could we improve? Nothing I can think of.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? The chap who dealt with my phone call did a good job.
I’ll give you a 5.

Eamonn D

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? Fire door ID tags
2.What did you think of the product? Really good product
3.What did we get right? Everything
4.What could we improve? N/A
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A keep up the good work as I have used your company for many years
Finally, out of 5 what would you rate us? 5

anon

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? A trusted looking supplier that can provide a custom made sign for a decent price.
2.What did you think of the product? Product was as requested. Effective
3.What did we get right? You verified the design before creating, allowing a small modification.
4.What could we improve? Payment by invoice after product delivery.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – I dealt with Mike McNee, I have no complaints.
Finally, out of 5 what would you rate us? – 4.5

Kerry

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? We chose the locking radiator valve covers to prevent our clients with learning disabilities tampering with the radiator thermostat valves and to regulate the temperatures throughout the building. The price purchased was value for money and cheaper than ones we had previously purchased via a third party plumbing and heating engineering company.
2.What did you think of the product? The product was fit for purpose, of a good quality and practical given one key fits all.
3.What did we get right? Case greatly appreciated the discount offered by SSP and the next day delivery at no extra charge
4.What could we improve? Can’t think of anything however if I was to nit-pick, as a charity with strict purchase control systems, i.e. dual signatures, I would prefer to purchase via an invoice system on 30 days payment terms to enable the correct paper trail at our side.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn’t catch the name of the person who dealt with our initial order, however all correspondence with SSP has been professional and prompt.
5 out of 5, we will bookmark your website for any future requirements.

ClarkAP

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? I have used your company before.
2.What did you think of the product? The product was similar to our last purchase (a defib box) so I knew what I was getting.
3.What did we get right? Setting up the account very easy.
4.What could we improve? happy with service.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? The initial help with setting up the account, sorry cannot remember their name.
Service great. 5/5

Christine D

Tue 3rd Sep 2019

I have had the GDPR visitors books from you in the past and wanted a more personalised one. The service was great and I got the books I ordered before term started.

 

I would rate you as a 5