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Customer Reviews
1,749






Rich B.

Thu 14th Jun 2018

1. What made you choose to buy these products from SSP? New project – found you on the net. Using components that I’ve never sourced before.

2. What did you think of the product? Fit for purpose

3. What did we get right? Good service from start to finish

4. What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn was top notch!

Finally, out of 5 what would you rate us? 5/5

Nathan T.

Mon 11th Jun 2018

1.What made you choose to buy these products from SSP? - Recommendation

2.What did you think of the product? - Great

3.What did we get right? Service and delivery

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone!

Finally, out of 5 what would you rate us? - 5!

Charlotte B.

Fri 8th Jun 2018

1.What made you choose to buy these products from SSP? Very easy to use website with the prices clearly on display. No ‘call us for a quote’ nonsense.

2.What did you think of the product? Good quality products.

3.What did we get right? Customer service is excellent, Gwyn was extremely helpful and replied to emails really quickly.

4.What could we improve? -

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Special mention to Gwyn!

Finally, out of 5 what would you rate us? 5/5

Susan C.

Thu 7th Jun 2018

1.What made you choose to buy these products from SSP? Purchased previously from your other items

2.What did you think of the product? Met our requirements/ as expected/ reflected online description

3.What did we get right? Acknowledgements/ despatch advice/ delivery/communications excellent

4.What could we improve? No service excellent

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 5

Chris K.

Thu 7th Jun 2018

1.What made you choose to buy these products from SSP? SSP seemed like a very reputable company with a well laid out website

2.What did you think of the product? The product is good, looks very robust

3.What did we get right? You put the guides on for free as I had forgot to add to the order, this is excellent customer service

4.What could we improve? Nothing from my experience

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee

Finally, out of 5 what would you rate us? Definitely a 5 out of 5 from me

Maria

Wed 6th Jun 2018

Product:

I saw the new style signing in book at a school I visited and liked it.  I asked where they bought it and they gave me your details.

Service:

I phoned to enquire and the man that I spoke to was very helpful but I didn’t get his name.

Definitely 5 out of 5.  Thank you!

Stephen D.

Wed 6th Jun 2018

5

Sally L.

Wed 6th Jun 2018

1.What made you choose to buy these products from SSP? They were a good price

2.What did you think of the product? Very good

3.What did we get right? The arrival period

4.What could we improve? Well when I place a PO I also have to ring and make sure you have received it

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Finally, out of 5 what would you rate us? 5

Tom H.

Wed 6th Jun 2018

1.What made you choose to buy these products from SSP? just googling---we needed bollards for our private Estate ---but wanted something that looked better than "cones".

2.What did you think of the product? They are OK-----will see how they stand up to windy weather but they look ok

3.What did we get right? Very helpful and communicative with planning/art work etc etc

4.What could we improve? Just a suggestion but as mentioned all was good. Perhaps a quick call when artwork is finally agreed? Just to talk things through

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I dealt with via email was v helpful

Finally, out of 5 what would you rate us? 4

Sara S.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? GDPR came into force, plus like the fact your data is protected.

2.What did you think of the product? Excellent product

3.What did we get right? It would have been right with the delivery date but was delivered to a different address

4.What could we improve? Make sure the items are delivered to the correct address

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Tom

Finally, out of 5 what would you rate us? 4

Vlad O.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? online offer

2.What did you think of the product? would have been happy with the purchase if the plastic chain was 10m long (as stated in the offer) and not 6m as it happened

3.What did we get right? fast delivery

4.What could we improve? chain length

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? none particular

Finally, out of 5 what would you rate us? Rating: 3 out of 5 stars (had to go to B&Q and buy another plastic chain)

SSP Reply: Thank you for taking the time to give us feedback.
I am sorry to hear that your chain was shorter than it should have been. If you had contacted us we would have put it right immediately. We’re not perfect and we do make mistakes, but we certainly would have put it right for you. If you come back to us for anything else in the future, please ask to speak to me and I will make sure you are looked after.

Sue D.

Tue 5th Jun 2018

I choose SSP after looking at various recommended options on a google search.  It seemed to have everything we needed. 

It was very easy to buy online the system was easy to use and the product arrived the next day as expected.  I would definitely reorder this product and would give SSP 5 out of 5 for customer service and providing a product which does exactly as it is described.

Cliff W.

Tue 5th Jun 2018

We purchased two signs and a post following your Company being recommended by a local Structural Engineer

Ordering was very simple and straightforward, there was a small misunderstanding about the number of brackets required, (probably our fault)  but this was quickly resolved

Mike McNee was extremely helpful throughout

Five out Five !! We just wish other Companies were so easy to deal with !!

Theresa B.

Tue 5th Jun 2018

Service and product was excellent and delivery was very prompt.

Andy T.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? The product was what we needed

2.What did you think of the product? The product is well made and to spec

3.What did we get right? Everything

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No one in particular

Finally, out of 5 what would you rate us? 5 out of 5 service

Sam H.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? GDPR web search 

2.What did you think of the product? Great

3.What did we get right? Yes, very fast. I called for advice which was given and appreciated.

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not sure of the ladies name I spoke to on the phone but very helpful

Finally, out of 5 what would you rate us? 5

Becci B.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? – looking for a GDPR compliant visitor book

2.What did you think of the product? Excellent, but maybe a little over priced

3.What did we get right? – quick service, quick delivery

4.What could we improve? - price

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – ordered over the internet

Finally, out of 5 what would you rate us? 4/5

Karen R.

Tue 5th Jun 2018

Always impressed with SSP......

Maurice H.

Mon 4th Jun 2018

Excellent product and service. Thoroughly satisfied.

Stephen M.

Mon 4th Jun 2018

1.What made you choose to buy these products from SSP? Sourced online

2.What did you think of the product? Product suitable for the task required

3.What did we get right? Price and efficient delivery

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes – very helpful

Finally, out of 5 what would you rate us? 5

Diana

Mon 4th Jun 2018

I found on the Internet - good website

You were very helpful when I phoned - I have purchased twice and would do so again.

I am very happy with the signs.

5 out of 5

Lisa S.

Mon 4th Jun 2018

1.What made you choose to buy these products from SSP? – seemed to suit our needs the most

2.What did you think of the product? – no concerns

3.What did we get right? No issues ordered through the internet and delivered as required

4.What could we improve? No issues

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No direct contact

Finally, out of 5 what would you rate us? 5

James F.

Mon 4th Jun 2018

We chose SSP as you had what we were looking for at a good price.  The product was exactly what we were after.  We were completely happy with everything.

Andrew S.

Tue 22nd May 2018

1.What made you choose to buy these products from SSP? Internet search

2.What did you think of the product? Very good

3.What did we get right? Yes they are very useful

4.What could we improve? Not really they do the job

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The transaction went very smooth there was no one in particular

Finally, out of 5 what would you rate us? 4

Tony

Mon 21st May 2018

1.What made you choose to buy these products from SSP? Looked on the web and you have a big choice.

2.What did you think of the product? Very good.

3.What did we get right? -

4.What could we improve? Excellent

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -

Finally, out of 5 what would you rate us? 5 well done.

Marcus M.

Sun 20th May 2018

1.What made you choose to buy these products from SSP? I  needed some security bolts and nuts for fixing new railings that would allow me remove the railings in the future if I needed it so shear hed nuts would not be useful. The kinmar and tuffnut offered that option.

2.What did you think of the product? Not used them yet but they look like they will do the job.

3.What did we get right? I had to change my order and your sales team were very helpful.

4.What could we improve? Nothing obvious

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Did not catch any names.

Finally, out of 5 what would you rate us? 5

Kinga F.

Fri 18th May 2018

1.What made you choose to buy these products from SSP? We couldn’t buy it from anyone else, apparently suppliers weren’t prepared with GDPR products on the market.

2.What did you think of the product? It’s brilliant.

3.What did we get right? Everything, fast delivery, safe packaging.

4.What could we improve? The website is not very user friendly.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? We ordered it online. N/A

Finally, out of 5 what would you rate us? 5

School A.

Fri 18th May 2018

Order was great thanks, we ordered from you as you had the exact GDPR compliant product that we needed.

Quick delivery 5/5 overall.

Tez B.

Fri 18th May 2018

I purchased some personalised warning signs and am very happy with them. The service was sharp, the value is good and I am very happy with the product.

Alison B.

Wed 9th May 2018

Hi, we needed a cover for the heating control in a holiday cottage so looked on the internet. We found your product and bought it, though we did have a ‘chat’ on line about the product. Your service was excellent and the product was exactly what we wanted. I did not get the invoice so requested one which was e mailed immediately.

Liz M.

Wed 9th May 2018

I have now received my order - it was accepted by our builder as I wasnt here.

Product - I was advised by our Fire Risk Assessor that the hydrant signs had faded and needed to be replaced. The signs are as I expected and are fit for purpose.

Service - the service was very good - I received a phone call and an email requesting additional information and the young man I spoke to as very helpful.

I would order from you again and rate the service as 5.

Kim

Wed 9th May 2018

We have purchased three Data Protected Visitor Books, all were as described on your website.  Very impressed with how products were packaged and items were received next day.  Top marks :)

Fiona H.

Wed 9th May 2018

1.What made you choose to buy these products from SSP? – found your company after searching on-line

2.What did you think of the product? – great product, just what we needed

3.What did we get right? – great service, speedy delivery, great item

4.What could we improve? – nothing!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – carried out all our business with you via your website. No problems.

Finally, out of 5 what would you rate us? - 5

Jan. H

Wed 9th May 2018

1.What made you choose to buy these products from SSP? You had other GDPR compliant products

2.What did you think of the product? Very happy

3.What did we get right? You listened and made something to meet my requirements

4.What could we improve? Nothing in this case

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn – very helpful and proactive

Finally, out of 5 what would you rate us? 5 

Antonia B.

Wed 9th May 2018

1.What made you choose to buy these products from SSP – we always buy our thermostat covers from you

2.What did you think of the product – good product or we would not keep coming back to you

3.What did we get right – always get it right

4.What could we improve – pass, just a pleasure doing business with you

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting – everyone we have dealt with has been very prompt and professional

Jayne F.

Wed 9th May 2018

1.What made you choose to buy these products from SSP?  You have always delivered a good product

2.What did you think of the product? Great – meets our business needs

3.What did we get right?  Everything – even to the dispatcher calling to check whether we needed lanyards

4.What could we improve?  Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? This time round your dispatcher

Finally, out of 5 what would you rate us? 5

Joanna B.E.

Wed 9th May 2018

1.What made you choose to buy these products from SSP? Easy to understand website with some good visual examples

2.What did you think of the product? Excellent

3.What did we get right? Everything

4.What could we improve? difficult to say

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee looked after me brilliantly

Finally, out of 5 what would you rate us? 5

Suzie L.

Tue 8th May 2018

It was high up on Google
Price was reasonable
Service great

Ed E.

Tue 8th May 2018

1.What made you choose to buy these products from SSP? availability and a good web page

2.What did you think of the product? did what it said on the tin

3.What did we get right? Everything

4.What could we improve? give the goods away

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? coo its nice to have time for team meeting

Sue

Tue 8th May 2018

1.What made you choose to buy these products from SSP? WE HAVE BOUGHT FROM YOU BEFORE

2.What did you think of the product? VERY GOOD

3.What did we get right? THEY ARE THE CORRECT ITEMS FOR SECURING OUR ENAMEL SIGNS

4.What could we improve? NOTHING

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? NOT REALLY AS IT WAS DONE ON THE INTERNET

Finally, out of 5 what would you rate us? 5

Deb W.

Tue 8th May 2018

5. Michael.  Excellent customer service

Andy D.

Tue 8th May 2018

1.What made you choose to buy these products from SSP?We have used SSP a few times now and we like the products you sell

2.What did you think of the product?It was perfect for what we need for our Event

3.What did we get right?The order was spot on,the sales team produced the exact sign we wanted in great time.

4.What could we improve?Just some advance notice the order was on its way,we didn’t have anyone available to tip the wagon when it arrived.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?Mike Mc Nee was a great help offering advice on how I could improve my signage and even manage a last minute change requirement

 Finally, out of 5 what would you rate us? 4

 

Jennifer K.

Wed 2nd May 2018

I wanted to give you a little further feedback on your products – since receiving the parking bollards/ signs last week we have had numerous positive comments from visitors to the College.  Today I had the comment that this was the best reserved parking sign solution the visitors had ever come across and they visit lots of educational institutions!  I just wanted you to know – we are so happy with the products and would come to you again if we need similar items in future. 

Jennifer K.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP?  Your website offered us just the kind of product we were looking for

2.What did you think of the product? Very professional and looks durable, just what we need

3.What did we get right?  Prompt delivery/ products arrived in perfect condition – packed well.  Appreciated that we could order by producing a purchase order number and requesting an invoice (we are an educational institution)

4.What could we improve?  Can’t think of anything

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  n/a
 
Finally, out of 5 what would you rate us?  As a 5.

Julie W.

Thu 26th Apr 2018

Very happy with the service – good advice provided. For the time being the product fixes the issue with the protruding corners on the mezzanine stairs.

Alyson N.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP? You had just what we needed

2.What did you think of the product? Very good

3.What did we get right? ALL

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
 
Finally, out of 5 what would you rate us? 5

Justin H.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP?
Found you online through a search engine, had a good range.

2.What did you think of the product?
Good, difficult to know what the actual finish would be like before purchasing. The finish was somewhere between a silver and a nickel which was ok for this application. Might be good to have a finish description

3.What did we get right?
Liked the way the relevant head to secure it with

4.What could we improve?
Description of finish

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Afraid not I did it all myself
 
Finally, out of 5 what would you rate us?
4 but would def shop again. It’s not something that I need often though

Pat C.

Thu 26th Apr 2018

I originally searched on the internet for a supplier of a Visitor signing in book and came across your website.  It was very easy to see what you were buying.
 
We purchased the book and sign in sheets a couple of years ago and need to order replacement sheets from time to time.
 
Unfortunately the last order I placed the delivery was made to our other office up in Cumbria even though the Invoice clearly stated our delivery address as our
Warrington office.  Luckily our IT Manager was visiting the Cumbria office and so was able to bring them back with him.
 
Overall I am very pleased with the service you offer.

 

SSP Reply: Thank you so much for your feedback and for returning to us again. I am pleased to hear you are happy with the service. I believe that the mistake with the delivery was down to human error, I offer my sincere apologies for that. I’m glad it was resolved, of course if we had known we would have rectified this for you. Next time you reorder please ask to speak to Gwyn or myself and we will see how we can make it up to you.

Stephen N.

Thu 26th Apr 2018

I chose these products after a online search. 

The perspex lockable covers were quality. Thank you for a great service ***** stars.

Michelle W.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP? – Plenty of different types available on the website

2.What did you think of the product? – All Ok

3.What did we get right? – Website order processing works well, had to email about delivery and response was quick and everyone was very helpful and friendly.

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley
 
Finally, out of 5 what would you rate us? 5






Rich B.

Thu 14th Jun 2018

1. What made you choose to buy these products from SSP? New project – found you on the net. Using components that I’ve never sourced before.

2. What did you think of the product? Fit for purpose

3. What did we get right? Good service from start to finish

4. What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn was top notch!

Finally, out of 5 what would you rate us? 5/5

Nathan T.

Mon 11th Jun 2018

1.What made you choose to buy these products from SSP? - Recommendation

2.What did you think of the product? - Great

3.What did we get right? Service and delivery

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone!

Finally, out of 5 what would you rate us? - 5!

Charlotte B.

Fri 8th Jun 2018

1.What made you choose to buy these products from SSP? Very easy to use website with the prices clearly on display. No ‘call us for a quote’ nonsense.

2.What did you think of the product? Good quality products.

3.What did we get right? Customer service is excellent, Gwyn was extremely helpful and replied to emails really quickly.

4.What could we improve? -

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Special mention to Gwyn!

Finally, out of 5 what would you rate us? 5/5

Susan C.

Thu 7th Jun 2018

1.What made you choose to buy these products from SSP? Purchased previously from your other items

2.What did you think of the product? Met our requirements/ as expected/ reflected online description

3.What did we get right? Acknowledgements/ despatch advice/ delivery/communications excellent

4.What could we improve? No service excellent

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 5

Chris K.

Thu 7th Jun 2018

1.What made you choose to buy these products from SSP? SSP seemed like a very reputable company with a well laid out website

2.What did you think of the product? The product is good, looks very robust

3.What did we get right? You put the guides on for free as I had forgot to add to the order, this is excellent customer service

4.What could we improve? Nothing from my experience

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee

Finally, out of 5 what would you rate us? Definitely a 5 out of 5 from me

Maria

Wed 6th Jun 2018

Product:

I saw the new style signing in book at a school I visited and liked it.  I asked where they bought it and they gave me your details.

Service:

I phoned to enquire and the man that I spoke to was very helpful but I didn’t get his name.

Definitely 5 out of 5.  Thank you!

Stephen D.

Wed 6th Jun 2018

5

Sally L.

Wed 6th Jun 2018

1.What made you choose to buy these products from SSP? They were a good price

2.What did you think of the product? Very good

3.What did we get right? The arrival period

4.What could we improve? Well when I place a PO I also have to ring and make sure you have received it

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Finally, out of 5 what would you rate us? 5

Tom H.

Wed 6th Jun 2018

1.What made you choose to buy these products from SSP? just googling---we needed bollards for our private Estate ---but wanted something that looked better than "cones".

2.What did you think of the product? They are OK-----will see how they stand up to windy weather but they look ok

3.What did we get right? Very helpful and communicative with planning/art work etc etc

4.What could we improve? Just a suggestion but as mentioned all was good. Perhaps a quick call when artwork is finally agreed? Just to talk things through

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I dealt with via email was v helpful

Finally, out of 5 what would you rate us? 4

Sara S.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? GDPR came into force, plus like the fact your data is protected.

2.What did you think of the product? Excellent product

3.What did we get right? It would have been right with the delivery date but was delivered to a different address

4.What could we improve? Make sure the items are delivered to the correct address

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Tom

Finally, out of 5 what would you rate us? 4

Vlad O.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? online offer

2.What did you think of the product? would have been happy with the purchase if the plastic chain was 10m long (as stated in the offer) and not 6m as it happened

3.What did we get right? fast delivery

4.What could we improve? chain length

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? none particular

Finally, out of 5 what would you rate us? Rating: 3 out of 5 stars (had to go to B&Q and buy another plastic chain)

SSP Reply: Thank you for taking the time to give us feedback.
I am sorry to hear that your chain was shorter than it should have been. If you had contacted us we would have put it right immediately. We’re not perfect and we do make mistakes, but we certainly would have put it right for you. If you come back to us for anything else in the future, please ask to speak to me and I will make sure you are looked after.

Sue D.

Tue 5th Jun 2018

I choose SSP after looking at various recommended options on a google search.  It seemed to have everything we needed. 

It was very easy to buy online the system was easy to use and the product arrived the next day as expected.  I would definitely reorder this product and would give SSP 5 out of 5 for customer service and providing a product which does exactly as it is described.

Cliff W.

Tue 5th Jun 2018

We purchased two signs and a post following your Company being recommended by a local Structural Engineer

Ordering was very simple and straightforward, there was a small misunderstanding about the number of brackets required, (probably our fault)  but this was quickly resolved

Mike McNee was extremely helpful throughout

Five out Five !! We just wish other Companies were so easy to deal with !!

Theresa B.

Tue 5th Jun 2018

Service and product was excellent and delivery was very prompt.

Andy T.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? The product was what we needed

2.What did you think of the product? The product is well made and to spec

3.What did we get right? Everything

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No one in particular

Finally, out of 5 what would you rate us? 5 out of 5 service

Sam H.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? GDPR web search 

2.What did you think of the product? Great

3.What did we get right? Yes, very fast. I called for advice which was given and appreciated.

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not sure of the ladies name I spoke to on the phone but very helpful

Finally, out of 5 what would you rate us? 5

Becci B.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? – looking for a GDPR compliant visitor book

2.What did you think of the product? Excellent, but maybe a little over priced

3.What did we get right? – quick service, quick delivery

4.What could we improve? - price

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – ordered over the internet

Finally, out of 5 what would you rate us? 4/5

Karen R.

Tue 5th Jun 2018

Always impressed with SSP......

Maurice H.

Mon 4th Jun 2018

Excellent product and service. Thoroughly satisfied.

Stephen M.

Mon 4th Jun 2018

1.What made you choose to buy these products from SSP? Sourced online

2.What did you think of the product? Product suitable for the task required

3.What did we get right? Price and efficient delivery

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes – very helpful

Finally, out of 5 what would you rate us? 5

Diana

Mon 4th Jun 2018

I found on the Internet - good website

You were very helpful when I phoned - I have purchased twice and would do so again.

I am very happy with the signs.

5 out of 5

Lisa S.

Mon 4th Jun 2018

1.What made you choose to buy these products from SSP? – seemed to suit our needs the most

2.What did you think of the product? – no concerns

3.What did we get right? No issues ordered through the internet and delivered as required

4.What could we improve? No issues

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No direct contact

Finally, out of 5 what would you rate us? 5

James F.

Mon 4th Jun 2018

We chose SSP as you had what we were looking for at a good price.  The product was exactly what we were after.  We were completely happy with everything.

Andrew S.

Tue 22nd May 2018

1.What made you choose to buy these products from SSP? Internet search

2.What did you think of the product? Very good

3.What did we get right? Yes they are very useful

4.What could we improve? Not really they do the job

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The transaction went very smooth there was no one in particular

Finally, out of 5 what would you rate us? 4

Tony

Mon 21st May 2018

1.What made you choose to buy these products from SSP? Looked on the web and you have a big choice.

2.What did you think of the product? Very good.

3.What did we get right? -

4.What could we improve? Excellent

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -

Finally, out of 5 what would you rate us? 5 well done.

Marcus M.

Sun 20th May 2018

1.What made you choose to buy these products from SSP? I  needed some security bolts and nuts for fixing new railings that would allow me remove the railings in the future if I needed it so shear hed nuts would not be useful. The kinmar and tuffnut offered that option.

2.What did you think of the product? Not used them yet but they look like they will do the job.

3.What did we get right? I had to change my order and your sales team were very helpful.

4.What could we improve? Nothing obvious

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Did not catch any names.

Finally, out of 5 what would you rate us? 5

Kinga F.

Fri 18th May 2018

1.What made you choose to buy these products from SSP? We couldn’t buy it from anyone else, apparently suppliers weren’t prepared with GDPR products on the market.

2.What did you think of the product? It’s brilliant.

3.What did we get right? Everything, fast delivery, safe packaging.

4.What could we improve? The website is not very user friendly.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? We ordered it online. N/A

Finally, out of 5 what would you rate us? 5

School A.

Fri 18th May 2018

Order was great thanks, we ordered from you as you had the exact GDPR compliant product that we needed.

Quick delivery 5/5 overall.

Tez B.

Fri 18th May 2018

I purchased some personalised warning signs and am very happy with them. The service was sharp, the value is good and I am very happy with the product.

Alison B.

Wed 9th May 2018

Hi, we needed a cover for the heating control in a holiday cottage so looked on the internet. We found your product and bought it, though we did have a ‘chat’ on line about the product. Your service was excellent and the product was exactly what we wanted. I did not get the invoice so requested one which was e mailed immediately.

Liz M.

Wed 9th May 2018

I have now received my order - it was accepted by our builder as I wasnt here.

Product - I was advised by our Fire Risk Assessor that the hydrant signs had faded and needed to be replaced. The signs are as I expected and are fit for purpose.

Service - the service was very good - I received a phone call and an email requesting additional information and the young man I spoke to as very helpful.

I would order from you again and rate the service as 5.

Kim

Wed 9th May 2018

We have purchased three Data Protected Visitor Books, all were as described on your website.  Very impressed with how products were packaged and items were received next day.  Top marks :)

Fiona H.

Wed 9th May 2018

1.What made you choose to buy these products from SSP? – found your company after searching on-line

2.What did you think of the product? – great product, just what we needed

3.What did we get right? – great service, speedy delivery, great item

4.What could we improve? – nothing!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – carried out all our business with you via your website. No problems.

Finally, out of 5 what would you rate us? - 5

Jan. H

Wed 9th May 2018

1.What made you choose to buy these products from SSP? You had other GDPR compliant products

2.What did you think of the product? Very happy

3.What did we get right? You listened and made something to meet my requirements

4.What could we improve? Nothing in this case

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn – very helpful and proactive

Finally, out of 5 what would you rate us? 5 

Antonia B.

Wed 9th May 2018

1.What made you choose to buy these products from SSP – we always buy our thermostat covers from you

2.What did you think of the product – good product or we would not keep coming back to you

3.What did we get right – always get it right

4.What could we improve – pass, just a pleasure doing business with you

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting – everyone we have dealt with has been very prompt and professional

Jayne F.

Wed 9th May 2018

1.What made you choose to buy these products from SSP?  You have always delivered a good product

2.What did you think of the product? Great – meets our business needs

3.What did we get right?  Everything – even to the dispatcher calling to check whether we needed lanyards

4.What could we improve?  Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? This time round your dispatcher

Finally, out of 5 what would you rate us? 5

Joanna B.E.

Wed 9th May 2018

1.What made you choose to buy these products from SSP? Easy to understand website with some good visual examples

2.What did you think of the product? Excellent

3.What did we get right? Everything

4.What could we improve? difficult to say

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee looked after me brilliantly

Finally, out of 5 what would you rate us? 5

Suzie L.

Tue 8th May 2018

It was high up on Google
Price was reasonable
Service great

Ed E.

Tue 8th May 2018

1.What made you choose to buy these products from SSP? availability and a good web page

2.What did you think of the product? did what it said on the tin

3.What did we get right? Everything

4.What could we improve? give the goods away

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? coo its nice to have time for team meeting

Sue

Tue 8th May 2018

1.What made you choose to buy these products from SSP? WE HAVE BOUGHT FROM YOU BEFORE

2.What did you think of the product? VERY GOOD

3.What did we get right? THEY ARE THE CORRECT ITEMS FOR SECURING OUR ENAMEL SIGNS

4.What could we improve? NOTHING

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? NOT REALLY AS IT WAS DONE ON THE INTERNET

Finally, out of 5 what would you rate us? 5

Deb W.

Tue 8th May 2018

5. Michael.  Excellent customer service

Andy D.

Tue 8th May 2018

1.What made you choose to buy these products from SSP?We have used SSP a few times now and we like the products you sell

2.What did you think of the product?It was perfect for what we need for our Event

3.What did we get right?The order was spot on,the sales team produced the exact sign we wanted in great time.

4.What could we improve?Just some advance notice the order was on its way,we didn’t have anyone available to tip the wagon when it arrived.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?Mike Mc Nee was a great help offering advice on how I could improve my signage and even manage a last minute change requirement

 Finally, out of 5 what would you rate us? 4

 

Jennifer K.

Wed 2nd May 2018

I wanted to give you a little further feedback on your products – since receiving the parking bollards/ signs last week we have had numerous positive comments from visitors to the College.  Today I had the comment that this was the best reserved parking sign solution the visitors had ever come across and they visit lots of educational institutions!  I just wanted you to know – we are so happy with the products and would come to you again if we need similar items in future. 

Jennifer K.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP?  Your website offered us just the kind of product we were looking for

2.What did you think of the product? Very professional and looks durable, just what we need

3.What did we get right?  Prompt delivery/ products arrived in perfect condition – packed well.  Appreciated that we could order by producing a purchase order number and requesting an invoice (we are an educational institution)

4.What could we improve?  Can’t think of anything

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  n/a
 
Finally, out of 5 what would you rate us?  As a 5.

Julie W.

Thu 26th Apr 2018

Very happy with the service – good advice provided. For the time being the product fixes the issue with the protruding corners on the mezzanine stairs.

Alyson N.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP? You had just what we needed

2.What did you think of the product? Very good

3.What did we get right? ALL

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
 
Finally, out of 5 what would you rate us? 5

Justin H.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP?
Found you online through a search engine, had a good range.

2.What did you think of the product?
Good, difficult to know what the actual finish would be like before purchasing. The finish was somewhere between a silver and a nickel which was ok for this application. Might be good to have a finish description

3.What did we get right?
Liked the way the relevant head to secure it with

4.What could we improve?
Description of finish

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Afraid not I did it all myself
 
Finally, out of 5 what would you rate us?
4 but would def shop again. It’s not something that I need often though

Pat C.

Thu 26th Apr 2018

I originally searched on the internet for a supplier of a Visitor signing in book and came across your website.  It was very easy to see what you were buying.
 
We purchased the book and sign in sheets a couple of years ago and need to order replacement sheets from time to time.
 
Unfortunately the last order I placed the delivery was made to our other office up in Cumbria even though the Invoice clearly stated our delivery address as our
Warrington office.  Luckily our IT Manager was visiting the Cumbria office and so was able to bring them back with him.
 
Overall I am very pleased with the service you offer.

 

SSP Reply: Thank you so much for your feedback and for returning to us again. I am pleased to hear you are happy with the service. I believe that the mistake with the delivery was down to human error, I offer my sincere apologies for that. I’m glad it was resolved, of course if we had known we would have rectified this for you. Next time you reorder please ask to speak to Gwyn or myself and we will see how we can make it up to you.

Stephen N.

Thu 26th Apr 2018

I chose these products after a online search. 

The perspex lockable covers were quality. Thank you for a great service ***** stars.

Michelle W.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP? – Plenty of different types available on the website

2.What did you think of the product? – All Ok

3.What did we get right? – Website order processing works well, had to email about delivery and response was quick and everyone was very helpful and friendly.

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley
 
Finally, out of 5 what would you rate us? 5