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Customer Reviews
Total Number: 2,220






Trish. S

Thu 7th Jan 2021

I think the main feedback I would give is the speed of service which was excellent as the product arrived next day.  I would rate the service as 5 out of 5.

Christopher L

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? After a long internet search, SSP stood out as having the best selection, and the most competitive price, and they we’re able to customise my order to my exact specifications.

2.What did you think of the product? Excellent, not only was it exactly what I ordered, but the quality and finish is outstanding.

3.What did we get right? Direct and fast communication, a complete service including bespoke items, I was able to set up a credit account for my company with ease, full tracking of my order as well as regular updates, overall totally professional.

4.What could we improve? The only problem I experienced was the odd email dropping into your spam folder, but that’s par for the course these days with so many scammers about.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton for helping me get my account set up and order complete, Mike Mcnee for his work on producing the artwork for my bespoke items, and Hayley for searching through the spam files to track down my lost email, all of which were very helpful and professional in delivering my order.

Finally, out of 5 what would you rate us? 5

Dawn W

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? I needed a switch cover to prevent my Mum turning off appliances that needed to be on all of the time. Yours seemed to meet my requirements
2.What did you think of the product?Excellent, it does exactly what it was meanrt to do.Have you considered offering double sided tape to affix the the covers to tiles so you don't damage the tiles. I used the removable tabs make by Compede.
3.What did we get right? Deivery was very quick
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I ordered online, so I did not have any direct contact with anyone.

Finally, out of 5 what would you rate us? 5

Caroline L

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? GDPR SIGN IN BOOKS
2.What did you think of the product? EXCELLENT – DID THE JOB AS DESCRIBED
3.What did we get right? EVERYTHING – SPEEDY SERVICE VERY HELPFUL
4.What could we improve? NOTHING!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? THEY WERE ALL HELPFUL

Finally, out of 5 what would you rate us? FIVE

Doug S

Thu 17th Dec 2020

1. Box size and type were exactly what we wanted, and the price was outstanding.
2. Product is strong, and ideal for the purpose we wanted it for.

3.Arrived on time, website was easy to find what we wanted,
4. Nothing I can see at this time of writing
5. No one was spoken to, all done online.
Out of 5 , I personally would score 5, found what I wanted, price was very good, service excellent, what more can I ask for. I would have no hesitation in recommending your company to other staff in my organisation

Dan

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? – Used these before, know from previous purchases products are good quality
2.What did you think of the product?
3.What did we get right? – all of it
4.What could we improve? -nothing, all flows and live chat worked very well.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? - 5

Chris Br

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP?
I have used SSP for a number of years now.
2.What did you think of the product?
Excellent
3.What did we get right?
The service is very good, quick and efficient!
4.What could we improve?
Nothing to improve
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us?
5

Dave C

Thu 17th Dec 2020

The product we ordered from you was perfect.
The customer service and delivery time was excellent.

We'll definitely buy from you again

Chris C

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP?

I have purchased Similar products in the past, always found them of good quality.

2.What did you think of the product?

The Product it self was perfect, however my ability to measure not so much and I couldn't actually use the product in the end.

However keeping it encase another opportunity to use arrives.

3.What did we get right?

Order was dispatched and delivered sooner than expected, no complaints.

4.What could we improve?

Some more side on images would be handy for the socket protectors on the website.

Is there anybody that you have dealt with that deserves a special mention in our team meeting

Gwyn Ewens was really helpful a while back on a previous order.

Finally, out of 5 what would you rate us?

5

ALISON B

Thu 17th Dec 2020

GDPR VISITOR BOOKS
1.What made you choose to buy these products from SSP? COVID TRACING
2.What did you think of the product? EXCELLENT

3.What did we get right? GOOD PRODUCT, PROMPT DELIVERY
4.What could we improve? ALL GREAT

Aoife M

Thu 17th Dec 2020

Product is excellent, exactly what we needed.
Fast quick responses and postage.

Caroline B

Thu 17th Dec 2020

Good Morning

We chose SSP as we have had previous good service from you, the usual turnaround time from order to delivery is a couple of days which is important when supplying permit books / forms.

Mark Hughes was very helpful when I had to chase up an order and sorted everything out for me quickly and we had our delivery within the week.

As usual very good service.

Karen F

Thu 17th Dec 2020

I chose to purchase the light fitting covers from you in the first instance because when I googled them you were the first place that had the deeper ones that fit over our switches. Having purchased them before I returned to you because
1. They fit
2. They do the job we need
3. Delivery was quick and well packaged
4. I can pay on an invoice.

I hope this feedback is helpful.

Jamie B

Thu 19th Nov 2020

1.What made you choose to buy these products from SSP?

I work in the care industry and had seen the products on line. Sadly my father suffers from dementia and started playing with his heating controls. I therefore purchased the SSP products.

2.What did you think of the product?

Very good. Well made and easy to install.

3.What did we get right?

Well designed product, everything required in the box.

4.What could we improve?

Had to modify one product to go over a wire. But not sure how you could design that in. Thermostat radiator covers work well on new thermostat but not old ones . Maybe good to increase size range in future.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
No
Finally, out of 5 what would you rate us? 5

Andy C

Wed 18th Nov 2020

Good Product – clearly described and full info on website - realistic price.

Fulfilment good – well packed and timely – 5 out of 5

Leon B

Wed 18th Nov 2020

1.What made you choose to buy these products from SSP?
I have bought this product before.
2.What did you think of the product?
Very good quality and perfect for the job.
3.What did we get right?
Everything.
4.What could we improve?
Nothing that I am aware of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Not particularly.

Finally, out of 5 what would you rate us?
5

 

Andrew P

Wed 18th Nov 2020

1.What made you choose to buy these products from SSP? I found you through an internet search.
2.What did you think of the product? Everyone here is very pleased with it.
3.What did we get right? Everything – extremely helpful
4.What could we improve? I cannot think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, Mike McNee

Finally, out of 5 what would you rate us? 5

H Mudhar

Wed 18th Nov 2020

1.What made you choose to buy these products from SSP? Saw it on the website but the main driver was the handling of my call.
2.What did you think of the product? Excellent.
3.What did we get right? Everything
4.What could we improve? May be accept orders from schools if paperwork can’t be actioned immediately e.g. during school holidays
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The gentleman who too my order for being so knowledgeable and advising on how to take the measurements.

Finally, out of 5 what would you rate us? 10 (5)

Carole H

Tue 17th Nov 2020

What made you choose to buy these products from SSP? This was a refill
What did you think of the product? Good

What did we get right? Fast delivery to the correct place

Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered on line

Finally, out of 5 what would you rate us? 5

Jane C

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Always get my goods from you.
What did you think of the product? Good
What did we get right? Yes
Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

Jerome L

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Good detailed website
What did you think of the product? good quality
What did we get right? help on phone
Is there anybody that you have dealt with that deserves a special mention in our team meeting?
5.no name but very helpful

Brendan T

Tue 17th Nov 2020

Found what i was looking for on your web site, very helpful over the phone, a bit strange wanted paying before i could send my driver to pick up so had delivered, product was what i was looking for, good service

Vicky B

Tue 17th Nov 2020

What made you choose to buy these products from SSP? – previously bought from you and wanted the same item again
What did you think of the product? Great, does exactly what we need it to

What did we get right? Customer service was fab, no issues at all, easy to order and quick delivery
What could we improve? Can’t say anything as I haven’t bought much from you, every time we have its been with no problems which is amazing
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I didn’t speak to anyone

Finally, out of 5 what would you rate us? 5 !

Jamie H

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Actually found you online

What did you think of the product? Great product 

What did we get right? Yes items was correct

Finally, out of 5 what would you rate us? 5

Eoin O

Tue 17th Nov 2020

What made you choose to buy these products from SSP?
You were nearby so I could collect.
What did you think of the product?
Great quality. Reasonable price.

What did we get right?
The people I spoke to on the phone and had email conversations could not have been more helpful - I think I even said it in an email at the time. They were all a pleasure to deal with.
What could we improve?

Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Gwyn and Peter. They were exceptional.

Finally, out of 5 what would you rate us?
5

Karl S

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Exactly what we required at a good price.
What did you think of the product? Great product
What did we get right? Straight forward telephone transaction, and next day delivery. Can’t fault the service
What could we improve? Hard to pick a fault
Is there anybody that you have dealt with that deserves a special mention in our team meeting? No Sorry

Finally, out of 5 what would you rate us? 5

Hari K

Tue 17th Nov 2020

1.What made you choose to buy these products from SSP?
Existing customer, have purchased other equipment before.
2.What did you think of the product?
the product looks like what was described on the website.
3.What did we get right?
Customer service and calls with Gwyn
4.What could we improve?
Nothing..
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Gwyn for his call and speed of answering questions. I hope the Tags stay up as agreed :)

Finally, out of 5 what would you rate us?
5

Ian H

Sat 14th Nov 2020

1.What made you choose to buy these products from SSP? THE ONLY SOURCE I COULD FIND FOR THE PRODUCT I REQUIRED
2.What did you think of the product?EXCELLENT PRODUCT ALTHOUGH A TAD EXPENSIVE
Service: GREAT SERVICE
3.What did we get right? RIGHT PRODUCT PROMPTLY DELIVERED
4.What could we improve? COST OF THE PRODUCT WAS HIGH AND DELIVERY CHARGE WAS EXCESSIVE. SUGGEST YOU SHOP AROUND FOR CHEAPER DELIVERY TO NORTHERN IRELAND
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 4

Alisha B

Mon 2nd Nov 2020

1.What made you choose to buy these products from SSP?
Found your website whilst looking for staff sign in books, and was impressed that they were GDPR approved and also ordered visitor books at the same time.
2.What did you think of the product?
Good quality product.
3.What did we get right?
Website was easy to navigate and to order form.
4.What could we improve?
Updates on deliveries would be good.

Finally, out of 5 what would you rate us? - 5

Alan D

Thu 29th Oct 2020

1.What made you choose to buy these products from SSP? – Able to buy in bulk, cheaper than previous supplier, and the discount.
2.What did you think of the product? - Fit for Purpose good quality.
3.What did we get right? – Price, availability, delivery timescale.
4.What could we improve? - Can’t help you there, all was good.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Mark Hughes great service

Finally, out of 5 what would you rate us? - 5

Becky S

Thu 29th Oct 2020

1.What made you choose to buy these products from SSP?
Repeat order – specifications must have matched what were required
2.What did you think of the product?
Required for refurb our production stands – often changed yearly
3.What did we get right?
Ordering was easy – confirmation / invoice / despatch emails are good
4.What could we improve?
Ability to pay using paypal would be good
Finally, out of 5 what would you rate us? 5

Alexis M

Thu 29th Oct 2020

What made you choose to buy these products from SSP? First suitable result that came up on google search – image of product looked like it was exactly what we needed
What did you think of the product? Excellent
What did we get right? Correct product supplied quickly
What could we improve? Did not need/want to be contacted re feedback on such a small order

Finally, out of 5 what would you rate us? 4

Brenda S

Thu 29th Oct 2020

1.What made you choose to buy these products from SSP? Used you before
2.What did you think of the product? GDPR – Perfect for the job
3.What did we get right? Excellent service
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The Sales person on the phone was excellent

Finally, out of 5 what would you rate us? 5

David T

Thu 29th Oct 2020

Yes, everything is fine

Ashok D

Wed 28th Oct 2020

Good and quick easy ordering service
Received on time with speck as requested
Well done ssp

Charles F

Tue 27th Oct 2020

The service was really good

Stacey L

Tue 6th Oct 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Boss is happy so I’m happy!
3.What did we get right? Very efficient and quick (we had put an order with another local company first as they were slightly cheaper but they had terrible response time and even worse customer service skills)
4.What could we improve? Nothing comes to mind
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think I only dealt with Mark and he was efficient, professional and responded promptly. He made it a very easy experience.
Finally, out of 5 what would you rate us? I would give a strong 4!

Richard S

Fri 25th Sep 2020

1. What made you choose to buy these products from SSP? A relative has dementia and persists in turning off electrical appliances. Your boxes help in preventing this behaviour.
2. What did you think of the product? The product seems to do the job.
3. What did we get right? Hiding the screws within the frame to prevent them being unscrewed is important for us.
4. What could we improve? The box is very big - could you design less intrusive but suitably sturdy boxes to cover single or twin sockets. Also, could you make the plastic opaque? I have to line the boxes with paper so that my relative cannot see what is inside them - that helps her to forget what is hidden away and reduces her stress levels.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? So far, 5 out of 5.

Sharon

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? I googgled, liked the website friendliness and clarity
2.What did you think of the product? Great fine for us
3.What did we get right? You invoiced at our request , brilliant
Finally, out of 5 what would you rate us? 5

Pete R

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? – I was pointed to your website by our Lead Electrician
2.What did you think of the product? – Great. your pricing is very competitive
3.What did we get right? – You’ve got everything right so far, website, prices, service, payment etc just waiting on product & delivery
4.What could we improve? – At present, I’ve not seen anything to improve
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – All the staff I’ve dealt with so far have been excellent, fast, polite service
Finally, out of 5 what would you rate us? – 5

Finance

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? Price and quality
2.What did you think of the product? Very Good - repeat orders
3.What did we get right? From order to delivery very quick
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not contacted recently but the whole team must be doing something right as I know I can get items quickly
Finally, out of 5 what would you rate us? 5

Anon

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP?
Initially I was looking on search engine for a thermostat cover, but then noticed that you make signs, and have been looking for signs for a while, but mostly they were expensive and not customised.
2.What did you think of the product? The thermostat covers are perhaps fairly expensive for what they are. The signs are excellent, and perfectly sized for our needs.
3.What did we get right? Your website is excellent, easy to find what you want, and worked well even on our slow connection. 'Make your own sign' excellent. Phone calls were answered promptly, and the person answering understood what I wanted and knew your products.
4.What could we improve? Can't think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, the gentleman who dealt with our order/questions by phone and email, Mike McNee.
Finally, out of 5 what would you rate us? 5

Clare H

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? - internet search, and detailed info on the website and from your staff
2.What did you think of the product? - it is as described, fit for purpose, we're getting a great result from it
3.What did we get right? - service on the phone and by email was really helpful and informative
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think it was just Peter and Mark that I dealt with, and they were both great
Finally, out of 5 what would you rate us? 5*

Mike N

Thu 24th Sep 2020

1)What made you choose to buy these products from SSP? looked like what we needed
2)What did you think of the product? after trying 1 piece we were impressed with quality
3)What did we get right?because it was expensive we asked for a discount for purchasing a few and you obliged.
4)What could we improve? nothing really
5)Is there anybody that you have dealt with that deserves a special mention in our team meeting? everybody we have dealt with have been very professional and efficient including the delivery
Finally, out of 5 what would you rate us? 5

Gillian C

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? Found your company via search engine and they met the GDPR and Covid requirements
2.What did you think of the product? It was exactly as advertised, feels good quality and the print is clear
3.What did we get right? Easy to order. Received confirmation, delivery details and invoice promptly. Delivery arrived within a couple of days.
4.What could we improve? I cant think of anything that could be improved upon.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, sorry.
Finally, out of 5 what would you rate us? 5

Bruce H

Thu 24th Sep 2020

The web site suggested you had the kind of security fixing I needed and I received good advice when I called for technical support. The fixings I bought did not have any instructions with them like the size of drill needed which would have been helpful.

A Bozorgy

Fri 18th Sep 2020

1.What made you choose to buy these products from SSP? Found you on google search, your price look reasonable, I found the parts I wanted.
2.What did you think of the product? It’s doing the job.
3.What did we get right? Almost everything, price, quality delivery
4.What could we improve? Set up an account for us
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Can’t remember the name, but the person who processed my order was nice and helpful.

A. L Noble

Mon 14th Sep 2020

1.What made you choose to buy these products from SSP? – we have purchased them previously, and found them they met our requirements
2.What did you think of the product? – they meet the current GDPR requirement
3.What did we get right? – Good speedy service
4.What could we improve? – The overall service we received was good, The only comment is I had to request an invoice as I did not receive on automatically.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? My order was on Line, however Peter Ashton responded quickly to my invoice enquiry and resolved the issue immediately

Finally, out of 5 what would you rate us? 4.5

A Tuck

Sat 12th Sep 2020

1.What made you choose to buy these products from SSP? - recommendation from my client at University of S Wales
2.What did you think of the product? - spot on 
3.What did we get right? - a good, well thought out product 
4.What could we improve? - happy so far!!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  - whoever I spoke with on my first contact 

Finally, out of 5 what would you rate us?  - 5

C Young

Fri 11th Sep 2020

The product was just what we wanted.
Very pleased with the service can’t think of any improvements






Trish. S

Thu 7th Jan 2021

I think the main feedback I would give is the speed of service which was excellent as the product arrived next day.  I would rate the service as 5 out of 5.

Christopher L

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? After a long internet search, SSP stood out as having the best selection, and the most competitive price, and they we’re able to customise my order to my exact specifications.

2.What did you think of the product? Excellent, not only was it exactly what I ordered, but the quality and finish is outstanding.

3.What did we get right? Direct and fast communication, a complete service including bespoke items, I was able to set up a credit account for my company with ease, full tracking of my order as well as regular updates, overall totally professional.

4.What could we improve? The only problem I experienced was the odd email dropping into your spam folder, but that’s par for the course these days with so many scammers about.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton for helping me get my account set up and order complete, Mike Mcnee for his work on producing the artwork for my bespoke items, and Hayley for searching through the spam files to track down my lost email, all of which were very helpful and professional in delivering my order.

Finally, out of 5 what would you rate us? 5

Dawn W

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? I needed a switch cover to prevent my Mum turning off appliances that needed to be on all of the time. Yours seemed to meet my requirements
2.What did you think of the product?Excellent, it does exactly what it was meanrt to do.Have you considered offering double sided tape to affix the the covers to tiles so you don't damage the tiles. I used the removable tabs make by Compede.
3.What did we get right? Deivery was very quick
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I ordered online, so I did not have any direct contact with anyone.

Finally, out of 5 what would you rate us? 5

Caroline L

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? GDPR SIGN IN BOOKS
2.What did you think of the product? EXCELLENT – DID THE JOB AS DESCRIBED
3.What did we get right? EVERYTHING – SPEEDY SERVICE VERY HELPFUL
4.What could we improve? NOTHING!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? THEY WERE ALL HELPFUL

Finally, out of 5 what would you rate us? FIVE

Doug S

Thu 17th Dec 2020

1. Box size and type were exactly what we wanted, and the price was outstanding.
2. Product is strong, and ideal for the purpose we wanted it for.

3.Arrived on time, website was easy to find what we wanted,
4. Nothing I can see at this time of writing
5. No one was spoken to, all done online.
Out of 5 , I personally would score 5, found what I wanted, price was very good, service excellent, what more can I ask for. I would have no hesitation in recommending your company to other staff in my organisation

Dan

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? – Used these before, know from previous purchases products are good quality
2.What did you think of the product?
3.What did we get right? – all of it
4.What could we improve? -nothing, all flows and live chat worked very well.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? - 5

Chris Br

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP?
I have used SSP for a number of years now.
2.What did you think of the product?
Excellent
3.What did we get right?
The service is very good, quick and efficient!
4.What could we improve?
Nothing to improve
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us?
5

Dave C

Thu 17th Dec 2020

The product we ordered from you was perfect.
The customer service and delivery time was excellent.

We'll definitely buy from you again

Chris C

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP?

I have purchased Similar products in the past, always found them of good quality.

2.What did you think of the product?

The Product it self was perfect, however my ability to measure not so much and I couldn't actually use the product in the end.

However keeping it encase another opportunity to use arrives.

3.What did we get right?

Order was dispatched and delivered sooner than expected, no complaints.

4.What could we improve?

Some more side on images would be handy for the socket protectors on the website.

Is there anybody that you have dealt with that deserves a special mention in our team meeting

Gwyn Ewens was really helpful a while back on a previous order.

Finally, out of 5 what would you rate us?

5

ALISON B

Thu 17th Dec 2020

GDPR VISITOR BOOKS
1.What made you choose to buy these products from SSP? COVID TRACING
2.What did you think of the product? EXCELLENT

3.What did we get right? GOOD PRODUCT, PROMPT DELIVERY
4.What could we improve? ALL GREAT

Aoife M

Thu 17th Dec 2020

Product is excellent, exactly what we needed.
Fast quick responses and postage.

Caroline B

Thu 17th Dec 2020

Good Morning

We chose SSP as we have had previous good service from you, the usual turnaround time from order to delivery is a couple of days which is important when supplying permit books / forms.

Mark Hughes was very helpful when I had to chase up an order and sorted everything out for me quickly and we had our delivery within the week.

As usual very good service.

Karen F

Thu 17th Dec 2020

I chose to purchase the light fitting covers from you in the first instance because when I googled them you were the first place that had the deeper ones that fit over our switches. Having purchased them before I returned to you because
1. They fit
2. They do the job we need
3. Delivery was quick and well packaged
4. I can pay on an invoice.

I hope this feedback is helpful.

Jamie B

Thu 19th Nov 2020

1.What made you choose to buy these products from SSP?

I work in the care industry and had seen the products on line. Sadly my father suffers from dementia and started playing with his heating controls. I therefore purchased the SSP products.

2.What did you think of the product?

Very good. Well made and easy to install.

3.What did we get right?

Well designed product, everything required in the box.

4.What could we improve?

Had to modify one product to go over a wire. But not sure how you could design that in. Thermostat radiator covers work well on new thermostat but not old ones . Maybe good to increase size range in future.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
No
Finally, out of 5 what would you rate us? 5

Andy C

Wed 18th Nov 2020

Good Product – clearly described and full info on website - realistic price.

Fulfilment good – well packed and timely – 5 out of 5

Leon B

Wed 18th Nov 2020

1.What made you choose to buy these products from SSP?
I have bought this product before.
2.What did you think of the product?
Very good quality and perfect for the job.
3.What did we get right?
Everything.
4.What could we improve?
Nothing that I am aware of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Not particularly.

Finally, out of 5 what would you rate us?
5

 

Andrew P

Wed 18th Nov 2020

1.What made you choose to buy these products from SSP? I found you through an internet search.
2.What did you think of the product? Everyone here is very pleased with it.
3.What did we get right? Everything – extremely helpful
4.What could we improve? I cannot think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, Mike McNee

Finally, out of 5 what would you rate us? 5

H Mudhar

Wed 18th Nov 2020

1.What made you choose to buy these products from SSP? Saw it on the website but the main driver was the handling of my call.
2.What did you think of the product? Excellent.
3.What did we get right? Everything
4.What could we improve? May be accept orders from schools if paperwork can’t be actioned immediately e.g. during school holidays
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The gentleman who too my order for being so knowledgeable and advising on how to take the measurements.

Finally, out of 5 what would you rate us? 10 (5)

Carole H

Tue 17th Nov 2020

What made you choose to buy these products from SSP? This was a refill
What did you think of the product? Good

What did we get right? Fast delivery to the correct place

Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered on line

Finally, out of 5 what would you rate us? 5

Jane C

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Always get my goods from you.
What did you think of the product? Good
What did we get right? Yes
Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

Jerome L

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Good detailed website
What did you think of the product? good quality
What did we get right? help on phone
Is there anybody that you have dealt with that deserves a special mention in our team meeting?
5.no name but very helpful

Brendan T

Tue 17th Nov 2020

Found what i was looking for on your web site, very helpful over the phone, a bit strange wanted paying before i could send my driver to pick up so had delivered, product was what i was looking for, good service

Vicky B

Tue 17th Nov 2020

What made you choose to buy these products from SSP? – previously bought from you and wanted the same item again
What did you think of the product? Great, does exactly what we need it to

What did we get right? Customer service was fab, no issues at all, easy to order and quick delivery
What could we improve? Can’t say anything as I haven’t bought much from you, every time we have its been with no problems which is amazing
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I didn’t speak to anyone

Finally, out of 5 what would you rate us? 5 !

Jamie H

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Actually found you online

What did you think of the product? Great product 

What did we get right? Yes items was correct

Finally, out of 5 what would you rate us? 5

Eoin O

Tue 17th Nov 2020

What made you choose to buy these products from SSP?
You were nearby so I could collect.
What did you think of the product?
Great quality. Reasonable price.

What did we get right?
The people I spoke to on the phone and had email conversations could not have been more helpful - I think I even said it in an email at the time. They were all a pleasure to deal with.
What could we improve?

Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Gwyn and Peter. They were exceptional.

Finally, out of 5 what would you rate us?
5

Karl S

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Exactly what we required at a good price.
What did you think of the product? Great product
What did we get right? Straight forward telephone transaction, and next day delivery. Can’t fault the service
What could we improve? Hard to pick a fault
Is there anybody that you have dealt with that deserves a special mention in our team meeting? No Sorry

Finally, out of 5 what would you rate us? 5

Hari K

Tue 17th Nov 2020

1.What made you choose to buy these products from SSP?
Existing customer, have purchased other equipment before.
2.What did you think of the product?
the product looks like what was described on the website.
3.What did we get right?
Customer service and calls with Gwyn
4.What could we improve?
Nothing..
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Gwyn for his call and speed of answering questions. I hope the Tags stay up as agreed :)

Finally, out of 5 what would you rate us?
5

Ian H

Sat 14th Nov 2020

1.What made you choose to buy these products from SSP? THE ONLY SOURCE I COULD FIND FOR THE PRODUCT I REQUIRED
2.What did you think of the product?EXCELLENT PRODUCT ALTHOUGH A TAD EXPENSIVE
Service: GREAT SERVICE
3.What did we get right? RIGHT PRODUCT PROMPTLY DELIVERED
4.What could we improve? COST OF THE PRODUCT WAS HIGH AND DELIVERY CHARGE WAS EXCESSIVE. SUGGEST YOU SHOP AROUND FOR CHEAPER DELIVERY TO NORTHERN IRELAND
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 4

Alisha B

Mon 2nd Nov 2020

1.What made you choose to buy these products from SSP?
Found your website whilst looking for staff sign in books, and was impressed that they were GDPR approved and also ordered visitor books at the same time.
2.What did you think of the product?
Good quality product.
3.What did we get right?
Website was easy to navigate and to order form.
4.What could we improve?
Updates on deliveries would be good.

Finally, out of 5 what would you rate us? - 5

Alan D

Thu 29th Oct 2020

1.What made you choose to buy these products from SSP? – Able to buy in bulk, cheaper than previous supplier, and the discount.
2.What did you think of the product? - Fit for Purpose good quality.
3.What did we get right? – Price, availability, delivery timescale.
4.What could we improve? - Can’t help you there, all was good.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Mark Hughes great service

Finally, out of 5 what would you rate us? - 5

Becky S

Thu 29th Oct 2020

1.What made you choose to buy these products from SSP?
Repeat order – specifications must have matched what were required
2.What did you think of the product?
Required for refurb our production stands – often changed yearly
3.What did we get right?
Ordering was easy – confirmation / invoice / despatch emails are good
4.What could we improve?
Ability to pay using paypal would be good
Finally, out of 5 what would you rate us? 5

Alexis M

Thu 29th Oct 2020

What made you choose to buy these products from SSP? First suitable result that came up on google search – image of product looked like it was exactly what we needed
What did you think of the product? Excellent
What did we get right? Correct product supplied quickly
What could we improve? Did not need/want to be contacted re feedback on such a small order

Finally, out of 5 what would you rate us? 4

Brenda S

Thu 29th Oct 2020

1.What made you choose to buy these products from SSP? Used you before
2.What did you think of the product? GDPR – Perfect for the job
3.What did we get right? Excellent service
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The Sales person on the phone was excellent

Finally, out of 5 what would you rate us? 5

David T

Thu 29th Oct 2020

Yes, everything is fine

Ashok D

Wed 28th Oct 2020

Good and quick easy ordering service
Received on time with speck as requested
Well done ssp

Charles F

Tue 27th Oct 2020

The service was really good

Stacey L

Tue 6th Oct 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Boss is happy so I’m happy!
3.What did we get right? Very efficient and quick (we had put an order with another local company first as they were slightly cheaper but they had terrible response time and even worse customer service skills)
4.What could we improve? Nothing comes to mind
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think I only dealt with Mark and he was efficient, professional and responded promptly. He made it a very easy experience.
Finally, out of 5 what would you rate us? I would give a strong 4!

Richard S

Fri 25th Sep 2020

1. What made you choose to buy these products from SSP? A relative has dementia and persists in turning off electrical appliances. Your boxes help in preventing this behaviour.
2. What did you think of the product? The product seems to do the job.
3. What did we get right? Hiding the screws within the frame to prevent them being unscrewed is important for us.
4. What could we improve? The box is very big - could you design less intrusive but suitably sturdy boxes to cover single or twin sockets. Also, could you make the plastic opaque? I have to line the boxes with paper so that my relative cannot see what is inside them - that helps her to forget what is hidden away and reduces her stress levels.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? So far, 5 out of 5.

Sharon

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? I googgled, liked the website friendliness and clarity
2.What did you think of the product? Great fine for us
3.What did we get right? You invoiced at our request , brilliant
Finally, out of 5 what would you rate us? 5

Pete R

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? – I was pointed to your website by our Lead Electrician
2.What did you think of the product? – Great. your pricing is very competitive
3.What did we get right? – You’ve got everything right so far, website, prices, service, payment etc just waiting on product & delivery
4.What could we improve? – At present, I’ve not seen anything to improve
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – All the staff I’ve dealt with so far have been excellent, fast, polite service
Finally, out of 5 what would you rate us? – 5

Finance

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? Price and quality
2.What did you think of the product? Very Good - repeat orders
3.What did we get right? From order to delivery very quick
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not contacted recently but the whole team must be doing something right as I know I can get items quickly
Finally, out of 5 what would you rate us? 5

Anon

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP?
Initially I was looking on search engine for a thermostat cover, but then noticed that you make signs, and have been looking for signs for a while, but mostly they were expensive and not customised.
2.What did you think of the product? The thermostat covers are perhaps fairly expensive for what they are. The signs are excellent, and perfectly sized for our needs.
3.What did we get right? Your website is excellent, easy to find what you want, and worked well even on our slow connection. 'Make your own sign' excellent. Phone calls were answered promptly, and the person answering understood what I wanted and knew your products.
4.What could we improve? Can't think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, the gentleman who dealt with our order/questions by phone and email, Mike McNee.
Finally, out of 5 what would you rate us? 5

Clare H

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? - internet search, and detailed info on the website and from your staff
2.What did you think of the product? - it is as described, fit for purpose, we're getting a great result from it
3.What did we get right? - service on the phone and by email was really helpful and informative
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think it was just Peter and Mark that I dealt with, and they were both great
Finally, out of 5 what would you rate us? 5*

Mike N

Thu 24th Sep 2020

1)What made you choose to buy these products from SSP? looked like what we needed
2)What did you think of the product? after trying 1 piece we were impressed with quality
3)What did we get right?because it was expensive we asked for a discount for purchasing a few and you obliged.
4)What could we improve? nothing really
5)Is there anybody that you have dealt with that deserves a special mention in our team meeting? everybody we have dealt with have been very professional and efficient including the delivery
Finally, out of 5 what would you rate us? 5

Gillian C

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? Found your company via search engine and they met the GDPR and Covid requirements
2.What did you think of the product? It was exactly as advertised, feels good quality and the print is clear
3.What did we get right? Easy to order. Received confirmation, delivery details and invoice promptly. Delivery arrived within a couple of days.
4.What could we improve? I cant think of anything that could be improved upon.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, sorry.
Finally, out of 5 what would you rate us? 5

Bruce H

Thu 24th Sep 2020

The web site suggested you had the kind of security fixing I needed and I received good advice when I called for technical support. The fixings I bought did not have any instructions with them like the size of drill needed which would have been helpful.

A Bozorgy

Fri 18th Sep 2020

1.What made you choose to buy these products from SSP? Found you on google search, your price look reasonable, I found the parts I wanted.
2.What did you think of the product? It’s doing the job.
3.What did we get right? Almost everything, price, quality delivery
4.What could we improve? Set up an account for us
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Can’t remember the name, but the person who processed my order was nice and helpful.

A. L Noble

Mon 14th Sep 2020

1.What made you choose to buy these products from SSP? – we have purchased them previously, and found them they met our requirements
2.What did you think of the product? – they meet the current GDPR requirement
3.What did we get right? – Good speedy service
4.What could we improve? – The overall service we received was good, The only comment is I had to request an invoice as I did not receive on automatically.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? My order was on Line, however Peter Ashton responded quickly to my invoice enquiry and resolved the issue immediately

Finally, out of 5 what would you rate us? 4.5

A Tuck

Sat 12th Sep 2020

1.What made you choose to buy these products from SSP? - recommendation from my client at University of S Wales
2.What did you think of the product? - spot on 
3.What did we get right? - a good, well thought out product 
4.What could we improve? - happy so far!!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  - whoever I spoke with on my first contact 

Finally, out of 5 what would you rate us?  - 5

C Young

Fri 11th Sep 2020

The product was just what we wanted.
Very pleased with the service can’t think of any improvements