H Mudhar
Wed 18th Nov 2020
1.What made you choose to buy these products from SSP? Saw it on the website but the main driver was the handling of my call.
2.What did you think of the product? Excellent.
3.What did we get right? Everything
4.What could we improve? May be accept orders from schools if paperwork can’t be actioned immediately e.g. during school holidays
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The gentleman who too my order for being so knowledgeable and advising on how to take the measurements.
Finally, out of 5 what would you rate us? 10 (5)
Christine M
Wed 15th Jan 2020
1.What made you choose to buy these products from SSP? Our Health and Safety team chose you specifically for the parking signs we ordered so I raised the order for them
2.What did you think of the product? This is the 2nd order for the H&S team so I presume they are happy with them. I only raised the order so haven’t really looked at them closely.
3.What did we get right? Order went smoothly, delivery was good.
4.What could we improve? Nothing to add for this, all good.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t speak to anyone as I had all the details from the last order.
Finally, out of 5 what would you rate us? 5
Hazel H
Tue 10th Sep 2019
1.What made you choose to buy these products from SSP? I was asked to source a sign for an award scheme that we were running for colleagues and used google which brought up your site.
2.What did you think of the product? It is well made and is right for the purpose we are using it for
3.What did we get right? Mike in your Customer Sales Department has been a champion, guiding me through the process, sending proofs through and advising when we should receive the product.
4.What could we improve? I have dealt with Mike now on two occasions and don’t think he could improve the Customer Service
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee in your Direct Customer Service Department
Finally, out of 5 what would you rate us? 5 – everything was explained and product delivered when it said it would be
Jonathan B
Mon 25th Feb 2019
1.What made you choose to buy these products from SSP? Recommendation
2.What did you think of the product? Excellent
3.What did we get right? Our bank incorrectly identified you as a fraudulent software provider and initially rejected the payment. You contacted me and this was resolved
4.What could we improve? No more
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
There is but unfortunately I can’t remember who dealt with the payment issue
Finally, out of 5 what would you rate us? 5
Hina H
Mon 25th Feb 2019
1.What made you choose to buy these products from SSP? Found the company online - cheapest company compared to others
2.What did you think of the product? Extremely happy with the product.
3.What did we get right? Everything -easy to order, good customer service, very quick delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark - excellent customer service provided by him
Finally, out of 5 what would you rate us? 5
Kenny C
Wed 16th Jan 2019
Great service good product just what I ordered arrived prompt very happy
Five out of five
Andy D.
Tue 8th May 2018
1.What made you choose to buy these products from SSP?We have used SSP a few times now and we like the products you sell
2.What did you think of the product?It was perfect for what we need for our Event
3.What did we get right?The order was spot on,the sales team produced the exact sign we wanted in great time.
4.What could we improve?Just some advance notice the order was on its way,we didn’t have anyone available to tip the wagon when it arrived.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?Mike Mc Nee was a great help offering advice on how I could improve my signage and even manage a last minute change requirement
Finally, out of 5 what would you rate us? 4
Sue Jarvis
Fri 30th Jun 2017
1. What made you choose to buy these products from SSP?
2. What did you think of the service? We have been very happy with the service you have provided.
3. What did you think of the product? We ordered from you initially because the price of your product was much cheaper than our usual supplier.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We use the slips in school to record injuries.
5. Out of 5 (with 5 being great) how would you rate us? Product is as expected and as it was received promptly, we would give you a 5/5.
Julie Belton
Fri 19th May 2017
1. What made you choose to buy these products from SSP? Cheaper than other suppliers.
2. What did you think of the service? Very good service, quick postage
3. What did you think of the product? Pleased with product and a good way of recording accidents.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To record pupil’s minor injuries during the school day
5. Out of 5 (with 5 being great) how would you rate us? 5