Barry Leftwich
Mon 5th Feb 2024
4. Would you recommend us?
Alice
Tue 23rd Jan 2024
4. Would you recommend us?
Deirdre McLoughlin
Tue 14th Nov 2023
4. Would you recommend us?
Stephen Logie
Wed 18th Oct 2023
4. Would you recommend us?
Great fast and efficient service at the right price. Thanks!!
Elspeth Howie
Mon 19th Jun 2023
4. Would you recommend us?
Brian
Wed 7th Dec 2022
4. Would you recommend us?
Brenda Simmonds
Thu 3rd Feb 2022
4. Would you recommend us?
Jock Wallace
Thu 9th Dec 2021
4. Would you recommend us?
JL West Midlands
Fri 23rd Jul 2021
4. Would you recommend us?
Excellent service
Andy W
Tue 23rd Feb 2021
Have used you guys before and the service is great – Peter has recently helped me with a return and replacement part which was good.
Products are competitively priced and I don’t need a trade account, which is helpful when I’m just after a few bits.
Karl S
Tue 17th Nov 2020
What made you choose to buy these products from SSP? Exactly what we required at a good price.
What did you think of the product? Great product
What did we get right? Straight forward telephone transaction, and next day delivery. Can’t fault the service
What could we improve? Hard to pick a fault
Is there anybody that you have dealt with that deserves a special mention in our team meeting? No Sorry
Finally, out of 5 what would you rate us? 5
Andrea H
Tue 11th Feb 2020
What made you choose to buy these products from SSP? - They are chosen by our managers
What did we get right? Yes good service
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Tanya is very helpful, knowledgeable & efficient
Finally, out of 5 what would you rate us? 5
Sara P
Thu 12th Dec 2019
You were the only company that I could find that met requirements.The product is great, although your visitor and governors lanyards come in too bigger packet, for a primary school, we don’t have a need for 100 visitor lanyards, it would be really helpful if you could supply these in smaller amounts.
Service was good.
4/5 because of the number of lanyards being high!
Christopher T
Tue 26th Nov 2019
1.What made you choose to buy these products from SSP? - SSP Deal with Kinmar security products
2.What did you think of the product? - Hopefully they shall do the job required
3.What did we get right? – Everything went smoothly and was a seamless transition from initial enquiry to order placement
4.What could we improve? - nothing as far as im concerned (at the moment 😉)
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - Mark Hughes - Business Development Manager (very helpful indeed)
Finally, out of 5 what would you rate us? 5 easily
Clive T
Wed 30th Oct 2019
1.What made you choose to buy these products from SSP? YOU HAD THE PRODUCT , THAT I SET OUT TO BUY. THE RACKING INSPECTION SYSTEM.
2.What did you think of the product? A VERY PROFESSIONAL PRODUCT. THAT IS WHY I ALSO BOUGHT THE OTHER TAG ITEMS.
3.What did we get right? EVERYTHING ALL OK.
4.What could we improve? ALL SEEMS GOOD.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? EVERYONE I DEALT WITH WAS VERY INFORMATIVE.
5 OUT OF 5.
Bev C
Fri 25th Oct 2019
Good morning
We came across your site through searching on Google. We liked the products and the delivery was prompt. 5/5 rating
Chris G
Thu 24th Oct 2019
Thanks for the email, I have been impressed by both the product and staff of your business. Answers to your questions below;
1.What made you choose to buy these products from SSP? Only product that we could find for the job.
2.What did you think of the product? Good quality and easy to use with all appropriate fittings.
3.What did we get right? Everything!
4.What could we improve? N/A
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No one person.
Finally, out of 5 what would you rate us? 5
Office
Wed 22nd May 2019
1.What made you choose to buy these products from SSP? Safe GDPR documents
2.What did you think of the product? OK but expensive
3.What did we get right? Quick delivery
4.What could we improve? Cost
SSP Reply:
Thank you for your feedback.
You will be pleased to know that we have just reduced the cost of our GDPR books, which you will benefit from when you come to reorder. If you are ordering multiple books we will always look to work with you on pricing. Please just give our friendly customer service team a call to discuss this.
david F
Fri 10th May 2019
1.What made you choose to buy these products from SSP? You had the item we required
2.What did you think of the product? As expected , but not quite sturdy as i thought.
3.What did we get right? The order was delivered promptly
4.What could we improve? Not being cynical but this questionnaire in its present format is a bit naff, don’t you think?
Finally, out of 5 what would you rate us? 4-5
Vicki N
Fri 10th May 2019
1.What made you choose to buy these products from SSP? recommendation from other school
2.What did you think of the product? No faults, exactly what we needed.
3.What did we get right? Speed of delivery, fantastic service
4.What could we improve? Website usability, I had to call to find out what the product was that I had before as this had been moved.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Initially I called the customer service team and spoke to a gentleman who helped me with my product selection, very helpful. Sorry, can't remember his name!
Finally, out of 5 what would you rate us? 5
Caroline A
Tue 27th Nov 2018
1.What made you choose to buy these products from SSP? – they are the best fit for my needs
2.What did you think of the product? – perfect
3.What did we get right? – great product, fair price, fast delivery
4.What could we improve? - nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – I order online so no name to mention
Finally, out of 5 what would you rate us? 5
Sarah T
Tue 27th Nov 2018
Excellent price, perfect product - Thank you
Tina L
Thu 8th Nov 2018
What made you choose to buy these products from SSP? You had what we needed
What did you think of the product? Very good
What did we get right? Everything
Finally, out of 5 what would you rate us? 5
Jason C.
Tue 19th Jun 2018
1.What made you choose to buy these products from SSP? I chose your company after a google search
2.What did you think of the product? The product was as expected and described.
3.What did we get right? Delivery was very quick had the sign within 24 hours of ordering.
Sally L.
Wed 6th Jun 2018
1.What made you choose to buy these products from SSP? They were a good price
2.What did you think of the product? Very good
3.What did we get right? The arrival period
4.What could we improve? Well when I place a PO I also have to ring and make sure you have received it
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 5
Jayne F.
Wed 9th May 2018
1.What made you choose to buy these products from SSP? You have always delivered a good product
2.What did you think of the product? Great – meets our business needs
3.What did we get right? Everything – even to the dispatcher calling to check whether we needed lanyards
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? This time round your dispatcher
Finally, out of 5 what would you rate us? 5
Mark Turner
Wed 14th Mar 2018
Good Value, great service. Improve your online as it would not reset our password
Mrs. K Rhead
Tue 30th Jan 2018
We have been buying to one sign in refills from you since we started using the system some months ago. SSP have proved to be very competitive price wise, the web site is easy to use and deliveries, etc are prompt.
I don't recall the gentleman's name but when I ordered the wrong refills some weeks ago he arranged for them to be collected and replaced with the correct ones at no additional charge. That sort of customer service ensures I will continue to use SSP as long as your prices stay competitive.
Brian
Mon 22nd Jan 2018
Product:
1.What made you choose to buy these products from SSP? wide choice of sizes
2.What did you think of the product? fit for purpose
Service:
3.What did we get right? fast service
4.What could we improve? n/a
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? n/a
Alan Charlett
Tue 28th Nov 2017
Nice polite service, you did what you said you would do.
All good.
Lisa Fincher
Fri 29th Sep 2017
1. What made you choose to buy these products from SSP? You had what we wanted at a competitive price.
2. What did you think of the service? It’s always been great. I usually order by phone because it’s fastand the package arrives within a day or two.
3. What did you think of the product? It suits our needs.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We ordered the School Visitors One-Write System initially but this was a reorder of the refill pages.
5. Out of 5 (with 5 being great) how would you rate us? 5!
Wyn Harvey
Wed 13th Sep 2017
Your interpretation of my font description was spot on, especially 3 & 4. I think your suggestion of a black rim was a good one. I hadn't thought of it. I have also received my payment receipt.
Can I just thank Gwyn and Lindsay for their terrific abilities in being able to convert my dotty descriptions into actual substance. Your customer services gets an A* from me.
Looking forward to receiving the sign in due course.
Again, thanks for all your help
Pat Collings
Fri 21st Apr 2017
I have been very happy with the service I have received from SSP.
The product is exactly what we required, it arrived on time and is of good quality.
Ian Morton
Joanne De Roeck
Fri 17th Mar 2017
What made you choose to buy these products from SSP?
Hadnt brought these items before, but when did a search online was one of the first to pop up
and was reasonably priced
What did you think of the service?
Very fast, the items were delivered the following day
What did you think of the product?
To be fair, wasn’t what I was expecting, I thought the sand bags came complete, but they are hard wearing quality bags, just need to get some sand to fill them.
Out of 5 (with 5 being great) how would you rate us?
5!
Sam Jenner
Mon 13th Mar 2017
What made you choose to buy these products from SSP?
We bought visitor books from you a few months ago,
so I looked at your website first when we needed the visitor wallets.
What did you think of the service?
Excellent, speedy service
What did you think of the product? Just what we needed.
Out of 5 (with 5 being great) how would you rate us?
5!
Jackie Colbert
Fri 10th Mar 2017
What made you choose to buy these products from SSP?
We chose to get the products from SSP as they were very well priced and were exactly what we were looking for.We got two units to try and now we have fitted one, will definitely be
coming back for more. The website is very user friendly and on the occasion that our engineer needed some technical advice, we rang and spoke to Peter at SSP and he was very helpful.
What did you think of the service?
All of the items we have ordered have arrived very promptly and it is also assuring to receive confirmation of the order, confirmation of when the items have been despatched and also a prompt copy of a VAT invoice….all without being chased
Out of 5 (with 5 being great) how would you rate us?
Most definitely a score of 5.
We would certainly have no hesitation in coming back to you for other items and would certainly recommend you to others. Thank you.
Christopher Fitzmaurice
Fri 24th Feb 2017
Why SSP? Googled the product and you had it
Service? Excellent surprised how efficient
Product? Perfect for the job we had
Rating? 5
Sara Beeden
Tue 21st Feb 2017
Why SSP? Near the top of page on Google
Service? Fast, prompt service
Product? My customer and I both like it. “Nice chunky post” !
Rating? 4/5 stars
Sarah Blackmore
Thu 13th Oct 2016
1. What made you choose to buy these products from SSP? They were the most competitive priced
2. What did you think of the service? The member of staff I dealt with was very helpful and patient
3. What did you think of the product? The product was what I was looking for and does the job well
4. Out of 5 (with 5 being great) how would you rate us? From the website and the helpful member of staff I would rate you a 5
5. Overall, how do you feel we could improve as a business? I don’t think you could from what I experienced
[email protected]
Mon 21st Mar 2016
1.What made you choose to buy these products from SSP? Used SSP previously
2. What did you think of the service? Excellent
3. What did you think of the product? Very Good
4. We are currently re-developing our website, what improvements (if any) would you like to see? As user friendly as possible
5. Do you think that having the option to pay through PayPal would be useful? Yes
6. Out of 5 (with 5 being great) how would you rate us? 4
Ioan Davies
Sat 5th Mar 2016
1.What made you choose to buy these products from SSP? – Previous customer; good range of products and good service last time I bought from you
2. What did you think of the service? – Very good, slight glitch because some items out of stock but soon sorted
3. What did you think of the product? – Very good, clutch head screws bit difficult to fix rapidly until I started using pilot holes, then much easier
4. Was the website easy enough to use? - Yes
5. Out of 5 (with 5 being great) how would you rate us? – 4.5, certainly recommend you to others and will use again.
Sarah Haseldine
Fri 5th Feb 2016
1.What made you choose to buy these products from SSP? – past experience
2. What did you think of the service? Good
3. What did you think of the product? Good quality & price
4. We are currently re-developing our website, what improvements (if any) would you like to see? Fine the way it is.
5. Do you think that having the option to pay through PayPal would be useful? No
6. Out of 5 (with 5 being great) how would you rate us? 5
Elizabeth Kewish
Wed 6th Jan 2016
I was looking for the correct sized passes
The service was very good, very quick!
Product is good, just the right size.
Website is very simple to use.
5/5
Paul Shergold
Fri 11th Dec 2015
1.What made you choose to buy these products from SSP?
Good to Go seems an excellent safety management system. We are currently trialling the system and if successful will implement it on site.
2. What did you think of the service?
Fast delivery
3. What did you think of the product?
As described and suitable for the job.
4. Was the website easy enough to use?
Yes, very easy to use.
5. Out of 5 (with 5 being great) how would you rate us? 4
alan ashton
Thu 19th Nov 2015
1.What made you choose to buy these products from SSP?
Google search engine guided me to your web site and price seemed reasonable
2. What did you think of the service?
Excellent
3. What did you think of the product?
Not yet used to see if durable in UK weather
4. Was the website easy enough to use?
Yes
5. Out of 5 (with 5 being great) how would you rate us?
4 out 5 would be & if I had used and all goes well
Sarah Haseldine
Thu 13th Aug 2015
1.What made you choose to buy these products from SSP? Repeat order
2. What did you think of the service? Very efficient
3. What did you think of the product? Good quality
4. Was the website easy enough to use? Yes (once I’d sorted out my password)
5. Out of 5 (with 5 being great) how would you rate us? 5
Cliff Sagar
Fri 24th Jul 2015
1.What made you choose to buy these products from SSP?..... internet
2. What did you think of the service? …..Good
3. What did you think of the product? …..Good
4. Was the website easy enough to use? …..Good
5. Out of 5 (with 5 being great) how would you rate us?....5
Stuart Joyce
Fri 20th Mar 2015
1. What did you think of the service?
Very good.
2. What did you think of the product?
Good idea – thinking now where I can use them more in my business.
3. Was the website easy enough to use?
Yes it was.
4. Out of 5 (with 5 being great) how would you rate us?
5.
Sarah Haseldine
Fri 6th Feb 2015
1. What did you think of the service? Very prompt
2. What did you think of the product? Good quality
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5
Lyn Cowling
Fri 12th Dec 2014
1. What did you think of the service? - Very Good
2. What did you think of the product? - Good
3. Was the website easy enough to use? - I did not use the web site I rang with my order very helpful and prompt delivery.
4. Out of 5 (with 5 being great) how would you rate us? - 5
Jack Porter
Thu 20th Nov 2014
Service fine, but product I ordered was out of stock, was offered next size up which was fine.
Product was excellent.
Website fine.
4 out of 5.
Colin Lemm
Mon 1st Sep 2014
The service was excellent, the website easy to understand and find things and simple to order. Items turned up the next day exactly as promised. If it's not broke don't try to fix it.