Tony Colwill
Thu 29th Feb 2024
4. Would you recommend us?
good service items arrived in good time
Suzan
Mon 22nd Jan 2024
4. Would you recommend us?
Alex Lockhart
Sat 23rd Dec 2023
4. Would you recommend us?
Super service. All as ordered. I had relatives in Tottington so It feels like supporting local industry!
Robbie Sookoo
Thu 6th Apr 2023
4. Would you recommend us?
Absolutely brilliant service.
Andrew Wilkins
Mon 18th Jul 2022
4. Would you recommend us?
Very knowledgeable and helpful
Gary Burnett
Tue 21st Dec 2021
4. Would you recommend us?
I was impressed with everything that SSP Direct have. I'll be shopping there again. Thank you
Kay O'Neill
Thu 9th Dec 2021
4. Would you recommend us?
John Hills
Fri 17th Sep 2021
4. Would you recommend us?
Alan
Tue 14th Sep 2021
4. Would you recommend us?
Great service, thank you
Terry W
Tue 23rd Feb 2021
Found product on internet saw exactly what I needed thank you
Product is perfect for use
Sent email then got phone call straight away (perfect)
Don’t think you can improve,
delivery was prompt
whole team pat on back please
rate 10/10
Alex B
Wed 10th Feb 2021
1.What made you choose to buy these products from SSP? . I’ve bought from SSP before and was amazed by the usefulness of the products and needed something similar again.
2.What did you think of the product? Product works perfectly.
3.What did we get right? Buying process was quick and simple and delivery was very quick.
4.What could we improve? I cannot think if anything you can improve.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Since I purchased online I didn’t deal with anyone.
Finally, out of 5 what would you rate us? 5/5 products and service
Jamie H
Tue 17th Nov 2020
What made you choose to buy these products from SSP? Actually found you online
What did you think of the product? Great product
What did we get right? Yes items was correct
Finally, out of 5 what would you rate us? 5
Alex B
Fri 26th Jun 2020
1) What made you choose to buy these products from SSP Direct? I was looking for a large and sturdy plug cover for a plug near the floor that kept getting hit, and ended up finding your site through Google Images.
2) What did you think of the product? The product is very well made, It's sturdy and protects the socket very well. It drills directly into the wall and not just clips onto the socket like other products, which is much more secure. The edges are rounded and the whole front panel is curved so anyone who does catch it will not be injured. The internal depth is almost 11cm, so this is perfect for those with plug timers or other similar devices. Since I wanted to remove the plug without taking the whole cover off the wall I simply removed one of the fins from the backplate (As you can see in the attached image), however this is not the intended use for the product so I have absolutely no complaints.
3) What did we get right? Ordering process was quick and simple and delivery was impeccable. I ordered the product in the afternoon and it arrived the morning of the next day. That's faster than most other companies!
4) What could we improve? While installing the cover is pretty self explanatory for the most part, I would have said maybe include some simple instructions, however now I see that there is actually some on the website by clicking 'More info' and even a video. Very nice!
5) Is there anybody that you have dealt with that deserves a special mention in our team meeting? As I ordered online through the website I didn't actually have to deal with anyone.
I would rate both the product and the service 5 / 5. I would definitely recommend SSP and should the need arise for similar products SSP Direct will be the first place I go to.
David R
Mon 16th Dec 2019
nice product, good service, 5/5, well done!
Bronte K
Tue 26th Nov 2019
1.What made you choose to buy these products from SSP? Best price we could find
2.What did you think of the product? We haven’t received them yet but they are due to be delivered today
3.What did we get right? Customer service was very fast
4.What could we improve? Delivering Goods ( the time it takes )
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton and Mark hughes
Christopher T
Tue 26th Nov 2019
1.What made you choose to buy these products from SSP? - SSP Deal with Kinmar security products
2.What did you think of the product? - Hopefully they shall do the job required
3.What did we get right? – Everything went smoothly and was a seamless transition from initial enquiry to order placement
4.What could we improve? - nothing as far as im concerned (at the moment 😉)
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - Mark Hughes - Business Development Manager (very helpful indeed)
Finally, out of 5 what would you rate us? 5 easily
Eddsie J
Tue 25th Jun 2019
1.What made you choose to buy these products from SSP?
Historically we have been purchasing from you for some time, I have recently taken on an additional role of purchasing consumables and was told to use you as an exiting supplier.
2.What did you think of the product?
We purchase visitor pass registers from you, and they works well for us.
3.What did we get right?
I called SSP and the person I spoke with on the telephone was very helpful, knowledgeable and accurate with the information he gave.
4.What could we improve?
This is the first time I have made a purchase from SSP, and the process went like clockwork.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
As mentioned in Q3, the gentleman that answered the phone, deserves a thank you, but I unfortunately did not take his name.
I would rate the service received as 5 out of 5!
Adrian G
Fri 10th May 2019
I would rate your service 5 out of 5.
From ordering, invoicing, delivering, also when I had to call to change a delivery address. The guy I spoke to was very helpful.
Kok Ho H
Tue 7th May 2019
I was searching for a suitable product online and found the item on your website. Looked solid and suitable from the details on your site and after purchasing and installing it proved to be good quality and solid.
The purchase and delivery was as expected and efficient. I think the only improvement could have been the price as it was not the cheapest item available. But otherwise still happy with unit.
Charles B.
Thu 30th Aug 2018
Thank you for the delivery and the all the signs are perfect we will be using you again in the near future 5 out of 5
Brian
Wed 21st Mar 2018
1.What made you choose to buy these products from SSP? Security upgrade, great choice of fasteners/fixings.
2.What did you think of the product? Very robust, quality screws.
3.What did we get right? Website easy to navigate, easy to order.
4.What could we improve? Delivery not as described, as wasn’t next day as paid for. Couriers website tracking very poor.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Someone in sales did try chasing courier but encountered difficulties in making contact/on hold for some time; upon trying again was able to to provide revised delivery details.
Development:
If we were to develop an SSP App for mobile use, would you use this? Yes.
Finally, out of 5 what would you rate us? 4.
Martin Payne
Wed 7th Mar 2018
Product:
1.What made you choose to buy these products from SSP? Already using the visitor passes just ordered a refill
2.What did you think of the product? Very good will continue to use
Service:
3.What did we get right? Everything, honest about delivery timescale
4.What could we improve? Nothing got what I expected
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I wanted next day but was told honestly it could be two days and it was
Finally, out of 5 what would you rate us? 5
Gordon Clark
Wed 31st Jan 2018
I am happy with all aspects of my recent buying experience with you and will be happy to do business again.
Michael Beattie
Tue 30th Jan 2018
Product:
1.What made you choose to buy these products from SSP? Easy to use website and cost
2.What did you think of the product? Product is what it said it was and was what I was looking for
Service:
3.What did we get right? You delivered as promised
4.What could we improve? I have only ordered once from you and at the moment I would say nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? It was all done online
Finally, out of 5 what would you rate us? Rate 5
Jo Glenn
Tue 28th Nov 2017
everything was brilliant
Marc Petrucci
Mon 18th Sep 2017
- What made you choose to buy these products from SSP?
Have used you before
- What did you think of the service?
Very helpful lady over the phone
- What did you think of the product?
Exactly what we wanted
- If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
To stop people pushing thewrong button and leaving mag locks deactivated
- Out of 5 (with 5 being great) how would you rate us?
4 always room for improvement !!! lol
Daniel Netzer
Fri 2nd Dec 2016
1. What made you choose to buy these products from SSP?
delivery time and selection
2. What did you think of the service?
speedy
3. What did you think of the product?
What it says on the box.
4. Out of 5 (with 5 being great) how would you rate us?
5
Lisa Edmonds
Wed 16th Nov 2016
The service has been fine from SSP, quick turnaround of the product and timely.
4/5 overall :0)
Catherine Beaumont
Fri 4th Nov 2016
1. What made you choose to buy these products from SSP? Requested by our engineers.
2. What did you think of the service? Excellent.
3. What did you think of the product? Engineers happy.
4. Out of 5 (with 5 being great) how would you rate us? 5
Mark Lodge
Mon 9th May 2016
We very happy with the item and delivery was as on time as stated, fantastic service.
1.What made you choose to buy these products from SSP? Great website with good product and service details
2. What did you think of the service? Excellent
3. What did you think of the product? Great product and as detailed on website
4. We are currently re-developing our website, what improvements (if any) would you like to see? None
5. Do you think that having the option to pay through PayPal would be useful? Not for us
6. Out of 5 (with 5 being great) how would you rate us? Excellent service 5/5
Richard Barnes
Thu 25th Feb 2016
Price of product was main reason for choosing you and I would definitely use again
Ian Baller
Fri 15th Jan 2016
1. What made you choose to buy these products from SSP? after looking on search engines your site was most useful having the product I needed readily available
2. What did you think of the service? service was much better than expected, superfast delivery. I ordered one day it was here the next
3. What did you think of the product? not installed the product yet, but on inspection it looks ideal
4. Was the website easy enough to use? website was very easy to navigate
5. Out of 5 (with 5 being great) how would you rate us? 5+
Martin James Lewis
Mon 14th Dec 2015
1.What made you choose to buy these products from SSP?
Price and free delivery
2. What did you think of the service?
Perfectly satisfied
3. What did you think of the product?
Cannot answer until end Jan when they arrive, I live and work in Thailand and am building a house. Delivery is to Thailand
4. Was the website easy enough to use?
Simple to use for me
5. Out of 5 (with 5 being great) how would you rate us?
Given the product is as advertised it would be 5
In particular I would say that I like the clarity of the website in that prices are clearly advertised. Other sites I visited did not show the prices and I had to request a quote.
Gavin Plews
Thu 12th Nov 2015
1.What made you choose to buy these products from SSP? Client specification
2. What did you think of the service? Excellent service, shame it wasn’t delivered as requested via email.
3. What did you think of the product? We have not installed yet.
4. Was the website easy enough to use? Very easy to use.
5. Out of 5 (with 5 being great) how would you rate us? 4/5
Graham and Sharon Larter
Thu 15th Oct 2015
Quality product, reasonable price, delivery is expensive therefore 3 out of 5.
Glyn Williams
Fri 2nd Oct 2015
1.What made you choose to buy these products from SSP?- Price and previously ordered from your company
2. What did you think of the service? -Good (Repeat Customer)
3. What did you think of the product? -Good
4. Was the website easy enough to use? - Easy
5. Out of 5 (with 5 being great) how would you rate us? -5
Andrew Chapman
Thu 20th Aug 2015
Thanks for all your help Danny - I've ordered the cover, locks, spare key and custom message.
Must say I was very impressed with the website layout, the way you guys use videos to showcase products and the responsiveness of your customer services. A refreshing contrast to my usual online experience!
alex whitehill
Mon 10th Aug 2015
1. I chose to buy the product from SSP because the product was exactly what I required and they were not too expensive,
2. Apart from the hiccup with your carrier the subsequent dealings with yourself were excellent in keeping me informed as to what was happening. 5/5
3.The product was as described and fits the bill perfectly.
4. Your website is extremely easy to use.
5. All in all I would rate your company 5/5.
Thank you once again for the efficient manner in which you carried out the dealings
Adrian Holbrook
Mon 8th Jun 2015
1.What made you choose to buy these products from SSP? Google search
2. What did you think of the service? Good
3. What did you think of the product? Fine – I didn’t actually use the product myself - re-selling as part of a sign we manufactured.
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 4
Becky Brooks
Thu 9th Apr 2015
1. What did you think of the service? [Bex] BRILLIANT
2. What did you think of the product? [Bex] BRILLIANT
3. Was the website easy enough to use? [Bex] NOPE TOOK AGES TO CHOOSE HAD TO RING IN THE END
4. Out of 5 (with 5 being great) how would you rate us? [Bex] 5
Jacquie Cross
Mon 9th Mar 2015
Brilliant, prompt service as always, a pleasure to do business with!
Julie Toker
Fri 20th Feb 2015
1. The service was very good, quick and efficient
2. The product was just what we were looking for
3. The website was very self explanatory
4. 5 out of 5
I would definitely use the website again when looking for signs and health and safety items.
Lynne Fitzgerald
Fri 16th Jan 2015
Service was good, product was good, website was easy and we rate you 5
David Perlman
Tue 6th Jan 2015
No problems at all, happy with the product, delivery and website. 5 out of 5.
Paul Baker
Mon 15th Dec 2014
1. What did you think of the service? Easy and prompt delivery
2. What did you think of the product? Good quality and they actually drilled as expected
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5
Lisa Stocks
Tue 24th Sep 2013
Delivery was quick
Website easy to use, ordered off iPhone
Pleased with product, as described on website-good range of products
Email updates and invoices all received
Had a message to say exactly when the first package was to be delivered-date and estimated time
Very pleased customer-thank you
Shaukat Ali
Fri 17th May 2013
ORDER RECEIVED CONGRATULATIONS FOR YOUR EXCELLENT PRODUCTS AND SERVICE.HOPE TO DO THE BUSINESS AGAIN SOON