Hilary C P
Wed 10th Jun 2020
1 What made you choose to buy these products from SSP Direct? SSP Direct came up on a search & had the products we needed originally a few years ago.
2 What did you think of the product? Products are well made & ideal for our needs (Road signs)
3 What did we get right? Quality of customer service & speed of delivery. On two occasions we’ve needed signage at short notice. On the first occasion I rang up, got through easily & the order placed easily. Second time I used online chat. Again lots of help, great service & speedy next day delivery. Thank you.
4 What could we improve? Nothing
5 Is there anybody that you have dealt with that deserves a special mention in our team meeting? I’m afraid I can’t remember who I dealt with.
5 out of 5.
James L
Thu 12th Dec 2019
1.What made you choose to buy these products from SSP? Ans. Our previous signs were stolen
2.What did you think of the product? Ans. Excellent product
3.What did we get right? Ans. Everything
4.What could we improve? Ans. Nothing
Finally, out of 5 what would you rate us? Ans 5
Christine B
Fri 15th Feb 2019
1.What made you choose to buy these products from SSP? I was asked to purchase a post for the Parish Council and found you online
2.What did you think of the product? Very good
3.What did we get right? Very good
4.What could we improve? Don’t think you could!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I did not deal direct with an individual
Finally, out of 5 what would you rate us? 5
Karen Rhead
Mon 13th Nov 2017
Hi
We have recently started using the 'one sign-in' system and initially selected SSP due to price.
I ordered some refills shortly afterwards but ordered the wrong ones.
Gwyn Ewens was very helpful at sorting this out - sending out the correct ones straightaway and organising the collection of the incorrect ones (the latter at no cost to ourselves).
His intervention has ensured I will come back to SSP in the future.
Martin Cornes
Mon 4th Sep 2017
1. What made you choose to buy these products from SSP? Internet search – ease of use for your website
2. What did you think of the service? Good
3. What did you think of the product? Suitable for purpose
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Mounting solar panels for off grid power system
5. Out of 5 (with 5 being great) how would you rate us? 5
Chesterton Commercial
Mon 7th Aug 2017
1. What made you choose to buy these products from SSP? - easy to understand website, phone call asking questions was great customer service, price very competitive.
2. What did you think of the service? EXCELLENT customer service, prompt replies, very friendly.
3. What did you think of the product? Quality control could be tighter as one sign was printed incorrectly, however saying that the other 5 were as expected. And the incorrect one was replaced without hesitation, and swiftly.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Parking directions for a large wedding.
5. Out of 5 (with 5 being great) how would you rate us? 4.5… 5 would have been the score if I didn’t need to get a reprint. But Gwyn was very helpful and brilliant customer service.
Barry Ackrell
Wed 28th Jun 2017
I give you a 5 on all aspects
Phil Coppin
Fri 31st Mar 2017
1. What made you choose to buy these products from SSP? – good price and quick delivery
2. What did you think of the service? - Very good.
3. What did you think of the product? – Good quality
4. Out of 5 (with 5 being great) how would you rate us? - 5
Alison Fenwick
Fri 20th Jan 2017
I purchased refills for one of your visitor books that I bought previously.
Online ordering was easy, delivery was very quick and we are pleased with the goods. 5/5 rating
Phil Coppin
Fri 21st Oct 2016
1. What made you choose to buy these products from SSP? – Good price & quality. Easy to order & fast delivery.
2. What did you think of the service? – Excellent service. Knowledgeable, helpful & friendly staff.
3. What did you think of the product? – Good quality
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Don’t know!
Erik Gorrel
Sat 10th Sep 2016
Pleased with the product and delivery
Alex Bristow
Fri 1st Jul 2016
1. What made you choose to buy these products from SSP? Only place I could find the exact product I was after
2. What did you think of the service? Very good, prompt and clear
3. What did you think of the product? Just as described, book and layout of inserts just as wanted
4. Out of 5 (with 5 being great) how would you rate us? 4 out of 5
5. Overall, how do you feel we could improve as a business? Improve upon user interface of website
Alan Williams
Fri 20th May 2016
1.What made you choose to buy these products from SSP? Found SSP via Google.
2. What did you think of the service? Very good.
3. What did you think of the product? Good.
4. We are currently re-developing our website, what improvements (if any) would you like to see? Clearer details on dimensions, shape and material.
5. Do you think that having the option to pay through PayPal would be useful? Yes.
6. Out of 5 (with 5 being great) how would you rate us? 4
Julie Lawler
Mon 16th May 2016
1.What made you choose to buy these products from SSP? products that suited our requirements
2. What did you think of the service? very thorough and patient
3. What did you think of the product? our headteacher was extremely pleased with the final product - very professional
4. We are currently re-developing our website, what improvements (if any) would you like to see? am happy with website as it is
5. Do you think that having the option to pay through PayPal would be useful? we still pay by cheque!!
6. Out of 5 (with 5 being great) how would you rate us? 5
Phil Coppin
Tue 22nd Mar 2016
1.What made you choose to buy these products from SSP? – We were looking for a reception signing book and yours was the best value/looking one we could find which had replaceable pages.
2. What did you think of the service? – Excellent – the sales person was very helpful and friendly.
3. What did you think of the product? – Good quality and does exactly was it says on the tin!
4. We are currently re-developing our website, what improvements (if any) would you like to see? – Haven’t looked at it that closely. It was easy to find what I wanted if that helps.
5. Do you think that having the option to pay through PayPal would be useful? – I wouldn’t use it as my company doesn’t use pay pal. I would imagine that most of your customers are businesses and wouldn’t have one either.
6. Out of 5 (with 5 being great) how would you rate us? - 5. One of the reasons I give you this is because the item you sent was faulty and was replaced very quickly.
Grace Williams
Fri 22nd Jan 2016
We bought a visitor book from SSP. The process of the purchase was straightforward, delivery was made on time and the item was just as described and expected. We would have no hesitation in using SSP again or recommending them to others."
Andrea O'Brien
Fri 17th Apr 2015
1.Excellent and efficient service
2.Product is just what we need for the Company
3.Website was very easy to use
4.5 out of 5
Roddy Young
Fri 6th Mar 2015
I was very pleased with everything regarding my order, particularly the prompt delivery. Keep up the good work.
Johnny Warren
Fri 6th Mar 2015
1. What did you think of the service? I thought this was excellent
2. What did you think of the product? The product was as described and just the job
3. Was the website easy enough to use? The Website was easy to use but for some reason would not process my payment details so had to phone the next day.
4. Out of 5 (with 5 being great) how would you rate us? I would rate you 5/5. The website was very informative with video and excellent diagrams of the product.
Colin Smith
Tue 3rd Mar 2015
Thanks again for your help and great service
Alison Junor
Thu 19th Feb 2015
We have just received the signs in yesterday. I spoke with Steven who is very pleased with the quality of the 5mph signs for the price paid. He is also pleased with the other caution signs, so thank you very much
Andrea O'Brien
Fri 9th Jan 2015
1. The service was very quick, efficient and the delivery was excellent being the next day.
2. The product was just what we were looking for. Nothing too complicated and something quick and easy to follow. However, should we have wanted something more detailed, there was plenty of choice for us.
3. The website was very easy to use and follow and the product on the website was well detailed.
4. I would rate you 5 and will definitely use your services again!
Andrea Hillyer
Fri 9th Jan 2015
1. What did you think of the service? - Very good. So easy, I'd forgotten that I'd ordered the items
2. What did you think of the product? - 5 - good clips, don't look like they will break easily
3. Was the website easy enough to use? - Yes very
4. Out of 5 (with 5 being great) how would you rate us? - 5 - It was a pleasure to do business with you. We will use you again.
David Vandome
Fri 4th Oct 2013
Googled ‘Passing Place’ road sign = brought up your page. Website seems to be fine, no problem finding the brackets (etc)