Sally LEE
Mon 4th Dec 2023
4. Would you recommend us?
I fine the service and communication excellent nothing is ever to much trouble . The deliver service has been quick and i am updated if there has been a problem .
Michele Aaen
Fri 13th Oct 2023
4. Would you recommend us?
There was a delay in our order being processed however it was resolved very quickly and we received our products the following day. Excellent customer service thankyou.
Karen Hoyle
Wed 5th Jul 2023
4. Would you recommend us?
I wasn't sure on the website about some lettering, but I rang up and sorted out very quickly. Really helpful and quick
Daniel S
Fri 16th Jul 2021
4. Would you recommend us?
H Mudhar
Wed 18th Nov 2020
1.What made you choose to buy these products from SSP? Saw it on the website but the main driver was the handling of my call.
2.What did you think of the product? Excellent.
3.What did we get right? Everything
4.What could we improve? May be accept orders from schools if paperwork can’t be actioned immediately e.g. during school holidays
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The gentleman who too my order for being so knowledgeable and advising on how to take the measurements.
Finally, out of 5 what would you rate us? 10 (5)
Finance
Thu 24th Sep 2020
1.What made you choose to buy these products from SSP? Price and quality
2.What did you think of the product? Very Good - repeat orders
3.What did we get right? From order to delivery very quick
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not contacted recently but the whole team must be doing something right as I know I can get items quickly
Finally, out of 5 what would you rate us? 5
A Prothero
Fri 11th Sep 2020
1.What made you choose to buy these products from SSP? Returning client
2.What did you think of the product? Fit for purpose
3.What did we get right?Everything
4.What could we improve? N/A
4.What could we improve? What could we improve?Sales persons
Sara P
Thu 12th Dec 2019
You were the only company that I could find that met requirements.The product is great, although your visitor and governors lanyards come in too bigger packet, for a primary school, we don’t have a need for 100 visitor lanyards, it would be really helpful if you could supply these in smaller amounts.
Service was good.
4/5 because of the number of lanyards being high!
Jonathan B
Mon 25th Feb 2019
1.What made you choose to buy these products from SSP? Recommendation
2.What did you think of the product? Excellent
3.What did we get right? Our bank incorrectly identified you as a fraudulent software provider and initially rejected the payment. You contacted me and this was resolved
4.What could we improve? No more
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
There is but unfortunately I can’t remember who dealt with the payment issue
Finally, out of 5 what would you rate us? 5
Gary J
Thu 13th Dec 2018
Why SSP? We have used you before and was happy with your service
Product? Product was good quality
Service? Everything we asked for was received
Improvements? Nothing I can think of needs improving
Staff? All staff we have spoken to have been very helpful.
Rating? Finally 5/5
Caroline A
Tue 27th Nov 2018
1.What made you choose to buy these products from SSP? – they are the best fit for my needs
2.What did you think of the product? – perfect
3.What did we get right? – great product, fair price, fast delivery
4.What could we improve? - nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – I order online so no name to mention
Finally, out of 5 what would you rate us? 5
Judith W.
Wed 4th Jul 2018
Ordered on line excellent service.
Sally L.
Wed 6th Jun 2018
1.What made you choose to buy these products from SSP? They were a good price
2.What did you think of the product? Very good
3.What did we get right? The arrival period
4.What could we improve? Well when I place a PO I also have to ring and make sure you have received it
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 5
Liz M.
Wed 9th May 2018
I have now received my order - it was accepted by our builder as I wasnt here.
Product - I was advised by our Fire Risk Assessor that the hydrant signs had faded and needed to be replaced. The signs are as I expected and are fit for purpose.
Service - the service was very good - I received a phone call and an email requesting additional information and the young man I spoke to as very helpful.
I would order from you again and rate the service as 5.
Jayne F.
Wed 9th May 2018
1.What made you choose to buy these products from SSP? You have always delivered a good product
2.What did you think of the product? Great – meets our business needs
3.What did we get right? Everything – even to the dispatcher calling to check whether we needed lanyards
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? This time round your dispatcher
Finally, out of 5 what would you rate us? 5
Catherine H.
Wed 25th Apr 2018
I was looking for a particular sign that could be customised for a birthday present.
I telephoned SSP to enquire and order, I spoke to Hayley who was friendly and professional.
The quality of the sign is excellent and arrived safely within two days.
I would highly recommend SSP Direct.
Richard Levy
Wed 28th Mar 2018
Outstanding customer service – thanks to all the SSP team.
Lyn Cowling
Fri 23rd Feb 2018
Product:
1.What made you choose to buy these products from SSP? – we have ordered from you before
2.What did you think of the product? - Good
Finally, out of 5 what would you rate us? 5
Kevin Power
Tue 23rd Jan 2018
Product:
1.What made you choose to buy these products from SSP? Internet search gave me your company details
2.What did you think of the product? Product was what I wanted and arrived in good time and in good condition.
Service:
3.What did we get right? Service was professional goods arrived in very good time.
4.What could we improve? -
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Overall score 5 and will not hesitate to buy goods from you again.
Finally, out of 5 what would you rate us? 5
John Key
Mon 13th Nov 2017
I looked on the internet for a fire hydrant marker sign.
Your site provided detailed information on what to do. The ordering process was easy and the sign came very quickly. All round a great service, 5/5.
Wyn Harvey
Wed 13th Sep 2017
Your interpretation of my font description was spot on, especially 3 & 4. I think your suggestion of a black rim was a good one. I hadn't thought of it. I have also received my payment receipt.
Can I just thank Gwyn and Lindsay for their terrific abilities in being able to convert my dotty descriptions into actual substance. Your customer services gets an A* from me.
Looking forward to receiving the sign in due course.
Again, thanks for all your help
Barry Ackrell
Wed 28th Jun 2017
I give you a 5 on all aspects
Diane Shaw
Tue 13th Jun 2017
1. What made you choose to buy these products from SSP? Internet search
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Fire Hydrant sign
5. Out of 5 (with 5 being great) how would you rate us? 5
Carmen Baker
Tue 23rd May 2017
1. What made you choose to buy these products from SSP? Google search
2. What did you think of the service? very good
3. What did you think of the product? fitted requirements
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) remedial work on hydrants
5. Out of 5 (with 5 being great) how would you rate us? 5
Gary Duffy
Mon 10th Apr 2017
Found your site online, excellent service and found what I was looking for
Sam Jenner
Mon 13th Mar 2017
What made you choose to buy these products from SSP?
We bought visitor books from you a few months ago,
so I looked at your website first when we needed the visitor wallets.
What did you think of the service?
Excellent, speedy service
What did you think of the product? Just what we needed.
Out of 5 (with 5 being great) how would you rate us?
5!
James Davis
Fri 27th Jan 2017
1. What made you choose to buy these products from SSP? Offered customised RA1 signs
2. What did you think of the service? Very response and quick delivery, I’m still waiting on the brackets from another company, which unfortunately you don’t offer
3. What did you think of the product? Looks good, slightly let down by a couple of air bubbles and the hollows where the brackets are riveted on
4. Out of 5 (with 5 being great) how would you rate us? 4.5
Steve Brown
Thu 17th Nov 2016
1. What made you choose to buy these products from SSP? Price and easy to do business with
2. What did you think of the service? First class – quick and easy to communicate with
3. What did you think of the product? Exactly as described
4. Out of 5 (with 5 being great) how would you rate us? 5
Peter Lamacraft
Fri 3rd Jun 2016
1. What made you choose to buy these products from SSP? Google search
2. What did you think of the service? Excellent service delivered on time
3. What did you think of the product? Good product exactly as described on your web site
4. Out of 5 (with 5 being great) how would you rate us? Rate you as a (5)
5. Overall, how do you feel we could improve as a business? Nothing, you have a good website that clearly describes the products and prices, delivery was tracked and on time
Terence Jepp
Tue 29th Mar 2016
First class service
First class product
Reasonable price
Perfectly satisfied thank you
Jillian Stokes
Mon 28th Mar 2016
1.What made you choose to buy these products from SSP? Product I wanted at a good price.
2. What did you think of the service? Efficient, if not a little low on delivery.
3. What did you think of the product? As described, good quality.
4. We are currently re-developing our website, what improvements (if any) would you like to see? I seem to remember it was easy to navigate and pay.
5. Do you think that having the option to pay through PayPal would be useful? Always a good option for quick ordering.
6. Out of 5 (with 5 being great) how would you rate us? 4.5
Lisa Coetzee
Fri 5th Feb 2016
1.What made you choose to buy these products from SSP?
After searching on Google for a specific sign (round no-entry 450mm) I came across your site: you had the product in stock and provided next day delivery
2. What did you think of the service?
Very helpful online chat and excellent next-day delivery
3. What did you think of the product?
Good standard
4. We are currently re-developing our website, what improvements (if any) would you like to see?
Can’t think of anything
5. Do you think that having the option to pay through PayPal would be useful?
No as I use a company credit card – my only requirement is an instant VAT invoice/receipt, not having to wait
6. Out of 5 (with 5 being great) how would you rate us? 5
Elizabeth Kewish
Wed 6th Jan 2016
I was looking for the correct sized passes
The service was very good, very quick!
Product is good, just the right size.
Website is very simple to use.
5/5
Jean Watson
Tue 1st Dec 2015
I cannot rate the whole experience from start to finish highly enough.
We bought the product from you because of the way Gwyn on answering the phone was so helpful and made the buying of the product so easy. Your prices didn’t really matter after that but I have to say they are very reasonable and the product is great. The website did not show exactly what I wanted hence speaking to Gwyn. A rating of 5 is very easy to give to your firm.
Thank you for such a brilliant service.
Jean Watson
Thu 19th Nov 2015
Received with thanks Gwyn and if all business's worked as well as you have for me my job would be a lot easier. It has been a pleasure.
Paul Snotra
Fri 5th Jun 2015
1.What made you choose to buy these products from SSP? Clear website and professional website and product choice and price
2. What did you think of the service? Very good
3. What did you think of the product? Not tested yet but looks good for the job
4. Was the website easy enough to use? yes
5. Out of 5 (with 5 being great) how would you rate us? 5
Lesley Hogarth
Fri 29th May 2015
Very impressed with the service and speed of delivery. The sign was exactly what I wanted and better quality than expected. Would have no hesitation in using SSP again, Thankyou.
Keith Barber
Wed 27th May 2015
1.What made you choose to buy these products from SSP? SEARCHED ON INTERNET & FOUND YOU HAD THE PRODUCTS I REQUIRED.
2. What did you think of the service? VERY GOOD.
3. What did you think of the product? MATCHED EXISTING THAT HAD TO BE REPLACED, SO FINE.
4. Was the website easy enough to use? YES.
5. Out of 5 (with 5 being great) how would you rate us? ON 1ST IMPRESSIONS A 5.
Lee Deaves
Fri 20th Mar 2015
As always very happy with our order, your support etc.
Alistair Papworth is our contact and Alistair always does a good job. Very conscientious and always calls to chase things up when Ive mentioned we need to get something somewhere for a particular day etc.
To your questions :
1) See above
2) Well made, quality artwork, as requested
3) Didnt use website on this occasion; this is continued business after receiving such good service previously
4) 5
Alison Junor
Thu 19th Feb 2015
We have just received the signs in yesterday. I spoke with Steven who is very pleased with the quality of the 5mph signs for the price paid. He is also pleased with the other caution signs, so thank you very much
Rachel Smith
Tue 10th Feb 2015
1. What did you think of the service? good
2. What did you think of the product? good
3. Was the website easy enough to use? yes
4. Out of 5 (with 5 being great) how would you rate us? 5
Lyn Cowling
Fri 12th Dec 2014
1. What did you think of the service? - Very Good
2. What did you think of the product? - Good
3. Was the website easy enough to use? - I did not use the web site I rang with my order very helpful and prompt delivery.
4. Out of 5 (with 5 being great) how would you rate us? - 5