Sue Williams
Thu 27th Jul 2023
4. Would you recommend us?
nigel humble
Thu 6th Apr 2023
4. Would you recommend us?
easy to find what i required and speedy delivery good service
AH
Thu 17th Nov 2022
4. Would you recommend us?
Cage we ordered was a lot stronger than it looked in the picture so really pleased with the quality
Kevin Parker
Tue 5th Apr 2022
4. Would you recommend us?
First time used delivery ontime
Keiran McShane
Wed 15th Sep 2021
Thank you. Item is perfect for purpose required and service and support excellent.
No problems recommending on basis of both product and customer service
Paul B
Tue 11th May 2021
Thank you Mike for the great service .
Chris A
Wed 10th Feb 2021
I chose SSP because I have your Catalogue.
The product was exactly what we ordered and described online.
Next day delivery was spot on, considering the current climate.
There is nothing to improve a great service.
5 out of 5
Dave C
Thu 17th Dec 2020
The product we ordered from you was perfect.
The customer service and delivery time was excellent.
We'll definitely buy from you again
Jas R
Mon 10th Feb 2020
1.What made you choose to buy these products from SSP? - ONLINE SEARCH "LIKED WHAT I SAW"
2.What did you think of the product? NO COMMENT NOT USED IT YET.
3.What did we get right? 1st TIME SEAMLESS EXPERIENCE "WILL THAT CONTINUE"?
4.What could we improve? NO COMMENT AT THIS POINT ON THIS
Finally, out of 5 what would you rate us? 3.5 FOR THE 1ST TIME EXPERIENCE
Brian H
Fri 20th Dec 2019
1.What made you choose to buy these products from SSP? Online Searched for what I was looking for and found your site, with exactly what I needed.
2.What did you think of the product? Ideal for our requirements.
3.What did we get right? Great response, good price and speedy delivery. Great customer service.
4.What could we improve? Can’t think of anything in particular – really pleased.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton – good job.
Finally, out of 5 what would you rate us? 5 out of 5
Julie R
Fri 20th Dec 2019
I found your website as i was wanting a personal sign making.
Yes i am very pleased with the signs and the gentleman i spoke to on the phone was very helpfull and polite.
I would give you a rating of 5.
Thank you
Ian G
Thu 24th Oct 2019
Thanks for getting in touch.
Yes, very pleased with your service and will certainly use you again.
Katharine C
Thu 23rd May 2019
1. We chose your product as it fitted our purposes exactly.
2. We are very pleased with your product.
3. Despatch and delivery were excellent.
4. We ordered online which was quick and easy.
Caron H
Fri 10th May 2019
Happy to as I’ve used you more than once.
1.What made you choose to buy these products from SSP? found you with general website search and your actual website easy to navigate & find products
2.What did you think of the product? As described
3.What did we get right? Helpful customer service staff
4.What could we improve? Keep doing the same
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I’ve spoken to has always been helpful and knowledgeable
Finally, out of 5 what would you rate us? No complaints - 5
Bryan D
Fri 10th May 2019
1.What made you choose to buy these products from SSP?
Google search lead me to SSP Direct, the presentation on the website of the products made my happy to purchase.
2.What did you think of the product?
It was exactly what I expected, the quality was good, better than similar products from other suppliers.
3.What did we get right?
You treated our small order as if it was the most important order ever made.
4.What could we improve?
Hard to find room for improvement, we are very satisfied.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
All contact was done through the website, but whoever arranged the quick delivery
Finally, out of 5 what would you rate us? 5/5
Vicky M
Thu 25th Apr 2019
I chose to purchase from you because you as a supplier could provide the product I required at an acceptable price. The product was what I required.
I appreciated the next day delivery idea. and that was a point in your favour when I was comparing potential suppliers - however something went wrong in my case and the item was not delivered the next day. Perhaps it was the delivery system used? It was not a time-critical purchase in my situation, but I can see how it might be for others.
That was the only negative - if you make a positive statement such as next day delivery, if it does not happen it can be an issue to a customer who expected the item, and perhaps made plans around receiving it.
Regards,
SSP Reply:
Thank you for taking the time to provide us with feedback. I have traced your parcel and I can see that we received your order at 13.05, this was processed, picked, packed and on the courier by 16.19 the same day.
As you can see from the tracking attached it looks like there was a delay at one of DPD’s hubs on this occasion, which is out of our control. I do apologise for the slight delay in receiving your item on this occasion and hope that you come back to us again.
John F
Wed 3rd Apr 2019
Good product - first rate service.
Matt F
Thu 13th Dec 2018
1.What made you choose to buy these products from SSP? I have purchased from you in the past. My original reason and subsequently, is because your website is the easiest to understand and navigate.
2.What did you think of the product? I have always been satisfied with the products I have purchased (security screws). One one occasion a screw driver broke and you replaced it quickly and free of charge, cemented my loyalty.
3.What did we get right? Effective website. Good value products. Small quantities of screws available. Swift delivery. Customer service as per point above.
4.What could we improve? Nothing comes to mind.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever sent me the email on 05.08.18 at 09.40, they didn’t sign it, just SSP but they sorted my problem and sent me some info too.
Finally, out of 5 what would you rate us? 5
Rating? Score 5
David C.
Wed 4th Jul 2018
1.What made you choose to buy these products from SSP? Internet search for a specific piece of door security hardware. You had exactly what we needed at a decent price.
2.What did you think of the product? Seems fine, only been installed for a week. Time will tell.
3.What did we get right? Good comms, prompt delivery.
4.What could we improve? Only one postal option at an expensive price for a small item. But, being able to come and pick up and pay in person was v helpful.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think i dealt with you Hayley in trying to arrange picking up the item and you were really helpful.
Finally, out of 5 what would you rate us? 4 (1 off for the lack of postal options).
Daniel Jagger
Wed 21st Mar 2018
1.What made you choose to buy these products from SSP? Easy to find on google and pricing was competitive.
2.What did you think of the product? Good quality and easy to install.
3.What did we get right? Fast delivery.
4.What could we improve? You have a video on YouTube that suggests that your products come with a sticking strip to hold items in place, the product I ordered didn’t, you could make that clearer.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, all internet based.
Rosie Eisenstadt
Fri 12th May 2017
1. What made you choose to buy these products from SSP?
Found online after a Google search. Looked to be able to do bespoke signs with a quick turnaround for a reasonable price.
2. What did you think of the service?
Excellent help over the phone and turnaround time.
3. What did you think of the product?
Very good and as described.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
Markus Cain
Thu 11th May 2017
1. What made you choose to buy these products from SSP? We found that the parts were of good value for money and were exactly what we required for our proto build and available to us immediately.
2. What did you think of the service? Fast and reliable
3. What did you think of the product? Excellent quality and exactly as described
4. Out of 5 (with 5 being great) how would you rate us? 5
Markus Klement
Mon 17th Apr 2017
1. What made you choose to buy these products from SSP? – Internet – clear homepage
2. What did you think of the service? – fine it was my first contact to SSP - otherwise I buy on delivery note, contact and feedback was o.k.
3. What did you think of the product? Corresponds to the description - good quality
4. Out of 5 (with 5 being great) how would you rate us? 4 – because of expensive freight charges, and I can´t login a an Austrian customer ;-)
Rob Harrison
Mon 28th Nov 2016
1. What made you choose to buy these products from SSP?
One of the only places we could find the product we needed.
2. What did you think of the service?
Excellent, really good. We needed a sign at very short notice. Gwyn checked that this was possible and it arrived exactly as requested.
3. What did you think of the product?
My view was the product was of a very high quality for the price.
4. Out of 5 (with 5 being great) how would you rate us?
It would be a 5 from me. Great quality product, sent for next day and great service from Gwyn. Well done.
Andy Hyder
Sat 30th Jan 2016
Googled the product we required and found SSP to be nearest match
Service was great, product was perfect and I would use you again
Out of 5 you would be 5.
Colin Campbell
Fri 16th Oct 2015
1.What made you choose to buy these products from SSP? Struggled before for a good supplier and decided to try SSP
2. What did you think of the service? Excellent service, received a phone call stating 1 item was out of stock but would be dispatched in a couple of days.
3. What did you think of the product? Products were good quality and as advertised
4. Was the website easy enough to use? Yes, except it refused to take my card payment and I had to phone up.
5. Out of 5 (with 5 being great) how would you rate us? 4.75!! ha
Tracey Bonner
Tue 15th Sep 2015
Very satisfied with the products & speedy delivery, website was easy to use, 5.
Phil Wood
Mon 13th Apr 2015
1. What did you think of the service? Quick response and quick delivery time
2. What did you think of the product? The products are really good, used them before and will use them again
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 4
Diane Halliday
Mon 2nd Mar 2015
you get a 5 for all service product and web site thanks for the good service it makes a refreshing change
Matt Nock Anzor Fasteners NZ & Australia
Sun 22nd Feb 2015
1. What did you think of the service? Very good, Gwyn replies promptly and efficiently.
2. What did you think of the product? Our customer is very happy with it.
3. Was the website easy enough to use? Didn't use it, used direct emails only.
4. Out of 5 (with 5 being great) how would you rate us? 5 so far
Treena Armer
Fri 23rd Jan 2015
1. What did you think of the service? VERY GOOD
2. What did you think of the product? VERY GOOD
3. Was the website easy enough to use? YES
4. Out of 5 (with 5 being great) how would you rate us? 5
Aiden Berry
Fri 9th Jan 2015
5/5 for everything! Great service
Nicholas Lockyer
Fri 9th Jan 2015
All aspects of the service and the product met with my complete satisfaction (5/5). Thanks
Zella Morley
Wed 10th Dec 2014
The service 5 out of 5 very helpful indeed.
The gentleman on the phone had all the information that I required and sorted out my order that same day. The delivery was fine and product is well made.
Will happily use your company in the fut
Steve Allison
Thu 7th Aug 2014
Everything fine. No problems. Excellent service.
Thank you