Gavin Hill
Sun 28th Jan 2024
4. Would you recommend us?
John Kirk
Thu 18th Jan 2024
4. Would you recommend us?
Brilliant fast service, great prices and quality products. I'll be back!
Jane Anderson
Wed 6th Dec 2023
4. Would you recommend us?
Simon Booth
Wed 27th Sep 2023
This thing is absolutely brilliant
My friend has Dementia and is constantly complaining about being cold (she always did that anyway).Now the Dementia is progressing she wakes up to a cold room every morning as she turns the radiator down to zero every day.
She's probably trying to turn it up (we have it on a timer but if She gets up middle of night the heating will be off, she'll turn the valve down to zero without knowing she's doing that). It's been driving myself and her Brother crazy as we both know she's the only one who would play with the valve but she doesn't remember trying to alter it (switching it off as a result). We now know for 100% that when she gets up in the morning her room will be nice and 'toasty' just as she likes it owing to the 'Locking Radiator Valve Cover'. Wonderful product
I'd have written the same if I'd written a review so feel free to quote me, I'm a very happy customer
I was converned about the dimentions having measured one of the valves prior to ordering. The fact that the cover doesn't come in one of those awful plastic 'hard to open' wrappings made it easy to check it'd fit before opening the lock packaging (which is of the 'hard to open' variety).
On measuring our valves I was rather concerned they may be too big (which would have left us with the same issue).
Fortunately as the valve is devoid of packaging it was easy to check the size had return been required (it may be worth pointiong that fact out)
As you can infer from my glowing comments the cover fit nicely with a little breathing room.
Colin, her Brother, initially thought it was expensive but now he's seen it and taking into account the resultant lowering of his stress over her doing silly things, he thinks it's a bargain :)
Malcolm Howard
Sat 15th Apr 2023
4. Would you recommend us?
Sue P
Wed 1st Mar 2023
4. Would you recommend us?
Karen Featherstone
Wed 16th Nov 2022
4. Would you recommend us?
Stuart Davies
Fri 15th Jul 2022
4. Would you recommend us?
I spoke/discussed with a number of staff and all seemed knowledgeable. I ordered some hardware I had no experience of and best efforts by me, I still got the order wrong. I contacted SSP and the were understanding and we were able to re-order, get a very quick delivery AND we were refunded in a timely manner. No problems, great service.
Byron
Thu 17th Mar 2022
4. Would you recommend us?
There was slight damage to the prodcut when it arrived. I called SSP and had a replcement the following day. Excellent service.
Susan Sears
Wed 23rd Feb 2022
4. Would you recommend us?
Really happy with the quick delivery & item as described. Think some instructions however with the product would have been useful
Etheridge
Tue 22nd Feb 2022
4. Would you recommend us?
Out of stock on first order and then available a few days after.
Unique product and cornered the market.
Should be on Dragons Den!
Stops little fingers costing us a fortune!
Barbara Dobbs
Wed 10th Nov 2021
4. Would you recommend us?
Very happy with this, no fitting problems, just open it put it over the thermostat knob and lock it, brilliant. My husband has Alzheimer’s and was always turning the knob up and down, now he can’t move it, love it
Stuart Bennett
Thu 21st Oct 2021
4. Would you recommend us?
Clare H
Thu 24th Sep 2020
1.What made you choose to buy these products from SSP? - internet search, and detailed info on the website and from your staff
2.What did you think of the product? - it is as described, fit for purpose, we're getting a great result from it
3.What did we get right? - service on the phone and by email was really helpful and informative
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think it was just Peter and Mark that I dealt with, and they were both great
Finally, out of 5 what would you rate us? 5*
J Gaggero
Fri 11th Sep 2020
1.What made you choose to buy these products from SSP? Good website plus SEO directing me to it.
2.What did you think of the product? They met my expectations perfectly
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All on line and therefore no.
I am pleased to rate you with an unblemished “5”
C Kenyon
Wed 9th Sep 2020
1. Through HC supplies from internet.
2. It is a good product
3. I chose HC supplies as I live quite close to their office/showroom and I congratulate their ability to make it look like a huge warehouse on the website! Staff were helpful and I thought the sample very good.
4.the delivery was fine and I can’t think of an improvement. Perhaps get your agents (assuming HC just one of many) to note SPP to the customer on ordering?
5. The delivery driver was prompt, cheerful and helpful. These things are important. I haven’t the paperwork to hand but I am sure you can retrieve his name for special mention.
Finally, out of 5 what would you rate us? 5
Jamie R
Tue 9th Jun 2020
1.What made you choose to buy these products from SSP Direct? – I was searching for a particular product and found it on your website
2.What did you think of the product? – Good quality product, the customer was satisfied
3.What did we get right? – Swift service, from order point to receiving the product
4.What could we improve? – Cannot think of anything
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Ordered online
Finally, out of 5 what would you rate us? - 5
Bronte K
Tue 26th Nov 2019
1.What made you choose to buy these products from SSP? Best price we could find
2.What did you think of the product? We haven’t received them yet but they are due to be delivered today
3.What did we get right? Customer service was very fast
4.What could we improve? Delivering Goods ( the time it takes )
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton and Mark hughes
Ann P
Thu 10th Oct 2019
1.What made you choose to buy these products from SSP? Recommended by our Gas engineers.
2.What did you think of the product? As far as I am aware they are working well and resolve a difficult management problem.
3.What did we get right? Delivered quickly to the correct address and on time.
4.What could we improve? I had to ask for the invoice as it wasn’t emailed to me but was sent as soon as I requested it.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A
Finally, out of 5 what would you rate us? 5 very good service
Kerry
Tue 3rd Sep 2019
1.What made you choose to buy these products from SSP? We chose the locking radiator valve covers to prevent our clients with learning disabilities tampering with the radiator thermostat valves and to regulate the temperatures throughout the building. The price purchased was value for money and cheaper than ones we had previously purchased via a third party plumbing and heating engineering company.
2.What did you think of the product? The product was fit for purpose, of a good quality and practical given one key fits all.
3.What did we get right? Case greatly appreciated the discount offered by SSP and the next day delivery at no extra charge
4.What could we improve? Can’t think of anything however if I was to nit-pick, as a charity with strict purchase control systems, i.e. dual signatures, I would prefer to purchase via an invoice system on 30 days payment terms to enable the correct paper trail at our side.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn’t catch the name of the person who dealt with our initial order, however all correspondence with SSP has been professional and prompt.
5 out of 5, we will bookmark your website for any future requirements.
ClarkAP
Tue 3rd Sep 2019
1.What made you choose to buy these products from SSP? I have used your company before.
2.What did you think of the product? The product was similar to our last purchase (a defib box) so I knew what I was getting.
3.What did we get right? Setting up the account very easy.
4.What could we improve? happy with service.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? The initial help with setting up the account, sorry cannot remember their name.
Service great. 5/5
Karyn O
Tue 9th Jul 2019
Thank you Hayley for your email.
We have previously trialed this book from yourselves and it serves its purpose well.
The product does its job perfectly for us.
The person that I spoke to over the telephone for help with ordering was very polite
and helpful.
The product arrived promptly.
Andy
Wed 22nd May 2019
Customer specified item, very quick efficient service
Joan D
Wed 15th May 2019
I was genuinely delighted with the service you provided and the swiftness of the delivery.
When I tried to buy the item I wanted online it redirected me to your contact number as I am living in Ireland and it seems that this is the only way to contact you. However the call was answered quickly and the man taking my details was polite and helpful.
I would recommend your organisation without a doubt.
Tom M
Wed 3rd Apr 2019
1.What made you choose to buy these products from SSP? SPECIFIED
2.What did you think of the product? GOOD QAULITY SLIGHTLY EXPENSIVE
3.What did we get right? SERVICE
4.What could we improve? DELIVERY TIMES
Finally, out of 5 what would you rate us? 4
Erika
Wed 30th Jan 2019
Hi I needed radiator valves and a thermostat cover to stop my 98 year old Nan from turning her heating off as she has severe memory problems and fiddles with switches all the time.She is then found by her carers sat in a freezing home.
You had by far best products on the market. Your staff were utterly brilliant over the phone as I called several times and are a real credit to the company.
Utterly faultless and now we have a system in place that will stop Nan fiddling and potentially freezing to death.This is essential as she is determined to remain in her home and lives a round trip of 237 miles away.
5 out of 5 across the board.
Keep up the great work.
Regards Erika
Cheryl R.
Mon 20th Aug 2018
Excellent service. Very good website, easy to navigate. I will give SSP 5/5.
Theresa B.
Tue 5th Jun 2018
Service and product was excellent and delivery was very prompt.
Tez B.
Fri 18th May 2018
I purchased some personalised warning signs and am very happy with them. The service was sharp, the value is good and I am very happy with the product.
Steve Wrigley
Thu 22nd Mar 2018
You had the right product at the right price! Ordering was easy and delivery very quick.
Daniel Jagger
Wed 21st Mar 2018
1.What made you choose to buy these products from SSP? Easy to find on google and pricing was competitive.
2.What did you think of the product? Good quality and easy to install.
3.What did we get right? Fast delivery.
4.What could we improve? You have a video on YouTube that suggests that your products come with a sticking strip to hold items in place, the product I ordered didn’t, you could make that clearer.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, all internet based.
Diane Stirling
Mon 12th Mar 2018
Many thanks for your speedy delivery of the TRV cover that locks for my dad who has Alzheimers. It fits perfectly, everyone is happy (except dad) now that there will be no more unhappiness at him getting to the control to change it and switch it off.
You have been a lifesaver to us!
Gillian Clark
Tue 9th Jan 2018
Product:
1.What made you choose to buy these products from SSP? - No one else was offering them
2.What did you think of the product? - great My Mum now can't freeze herself
Service:
3.What did we get right?- Quick delivery and product as described
4.What could we improve?- no idea
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting - Had no personal contact
Julie Wills
Fri 8th Dec 2017
I could only find what I wanted on your site.
The product worked well.
Quick delivery
Have an all in price.
4 stars
John Young
Thu 1st Jun 2017
1. What made you choose to buy these products from SSP? I was looking for some gas struts on the internet ,got on to your site, made the strut to my spec! checked the price which was reasonable and ordered.
2. What did you think of the service? The service was 100% all good.
3. What did you think of the product? The struts came well packaged, I fitted them and they are perfect!
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) The struts are fitted to my boats engine cover.
5. Out of 5 (with 5 being great) how would you rate us? 5 out of 5.
Markus Cain
Thu 11th May 2017
1. What made you choose to buy these products from SSP? We found that the parts were of good value for money and were exactly what we required for our proto build and available to us immediately.
2. What did you think of the service? Fast and reliable
3. What did you think of the product? Excellent quality and exactly as described
4. Out of 5 (with 5 being great) how would you rate us? 5
Rob Harrison
Mon 28th Nov 2016
1. What made you choose to buy these products from SSP?
One of the only places we could find the product we needed.
2. What did you think of the service?
Excellent, really good. We needed a sign at very short notice. Gwyn checked that this was possible and it arrived exactly as requested.
3. What did you think of the product?
My view was the product was of a very high quality for the price.
4. Out of 5 (with 5 being great) how would you rate us?
It would be a 5 from me. Great quality product, sent for next day and great service from Gwyn. Well done.
Stephen Peto
Tue 29th Mar 2016
1.What made you choose to buy these products from SSP? Satisfied with previous purchase
2. What did you think of the service? Service excellent
3. What did you think of the product? Product excellent
4. We are currently re-developing our website, what improvements (if any) would you like to see? Web site was fine for me
5. Do you think that having the option to pay through PayPal would be useful? Not fussed about Pay Pal
6. Out of 5 (with 5 being great) how would you rate us? Rating 5, Good product good prices
Jeff Watson
Fri 14th Aug 2015
1.What made you choose to buy these products from SSP? Internet search engine
2. What did you think of the service? Excellent
3. What did you think of the product? Just what we were looking for.
4. Was the website easy enough to use? Very easy
5. Out of 5 (with 5 being great) how would you rate us? 5