John Shergold
Fri 17th May 2024
4. Would you recommend us?
VERY IMPRESSED, PROBLEM RESOLVED QUICKLY.
Karen Hoyle
Wed 5th Jul 2023
4. Would you recommend us?
I wasn't sure on the website about some lettering, but I rang up and sorted out very quickly. Really helpful and quick
N Walker
Fri 2nd Dec 2022
4. Would you recommend us?
1st class service - have placed three orders, all delivered the following day.
Paul B
Tue 11th May 2021
Thank you Mike for the great service .
H Mudhar
Wed 18th Nov 2020
1.What made you choose to buy these products from SSP? Saw it on the website but the main driver was the handling of my call.
2.What did you think of the product? Excellent.
3.What did we get right? Everything
4.What could we improve? May be accept orders from schools if paperwork can’t be actioned immediately e.g. during school holidays
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The gentleman who too my order for being so knowledgeable and advising on how to take the measurements.
Finally, out of 5 what would you rate us? 10 (5)
Peter B
Wed 15th Jan 2020
1.What made you choose to buy these products from SSP? Was the right item at the right price
2.What did you think of the product? very good item
3.What did we get right? easy ordering, good product, quick delivery
4.What could we improve? can't find how to change my password
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? order was done online, so no-one was involved, however I did have to reset my password which was done online on the chat, they were very helpful
Finally, out of 5 what would you rate us? 4.8 out of 5
Andrea M
Tue 8th Oct 2019
1.What made you choose to buy these products from SSP? We have bought from you before so knew you would have the products we required
2.What did you think of the product? The product works well for us
3.What did we get right? The customer service was good and the information we were sent helped as a product we use intermittently it was useful to discuss details on the phone
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone we dealt with was very helpful
Finally, out of 5 what would you rate us? 4
Jonathan B
Mon 25th Feb 2019
1.What made you choose to buy these products from SSP? Recommendation
2.What did you think of the product? Excellent
3.What did we get right? Our bank incorrectly identified you as a fraudulent software provider and initially rejected the payment. You contacted me and this was resolved
4.What could we improve? No more
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
There is but unfortunately I can’t remember who dealt with the payment issue
Finally, out of 5 what would you rate us? 5
Gary J
Thu 13th Dec 2018
Why SSP? We have used you before and was happy with your service
Product? Product was good quality
Service? Everything we asked for was received
Improvements? Nothing I can think of needs improving
Staff? All staff we have spoken to have been very helpful.
Rating? Finally 5/5
Rhod T.
Thu 30th Aug 2018
1.What made you choose to buy these products from SSP? Chance really- just the first website I found! Now I wouldn’t go elsewhere.
2.What did you think of the product? Always good. Just once had to alter my order because the type I wanted wasn’t available in the length I wanted.
3.What did we get right? Good service, flexible, friendly with fast delivery.
4.What could we improve? Not keen on your logo -looks a bit home-made.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Don’t know his name- guy who answers the phone!
Finally, out of 5 what would you rate us? 5 really.
Judith W.
Wed 4th Jul 2018
Ordered on line excellent service.
Liz M.
Wed 9th May 2018
I have now received my order - it was accepted by our builder as I wasnt here.
Product - I was advised by our Fire Risk Assessor that the hydrant signs had faded and needed to be replaced. The signs are as I expected and are fit for purpose.
Service - the service was very good - I received a phone call and an email requesting additional information and the young man I spoke to as very helpful.
I would order from you again and rate the service as 5.
Andy D.
Tue 8th May 2018
1.What made you choose to buy these products from SSP?We have used SSP a few times now and we like the products you sell
2.What did you think of the product?It was perfect for what we need for our Event
3.What did we get right?The order was spot on,the sales team produced the exact sign we wanted in great time.
4.What could we improve?Just some advance notice the order was on its way,we didn’t have anyone available to tip the wagon when it arrived.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?Mike Mc Nee was a great help offering advice on how I could improve my signage and even manage a last minute change requirement
Finally, out of 5 what would you rate us? 4
Catherine H.
Wed 25th Apr 2018
I was looking for a particular sign that could be customised for a birthday present.
I telephoned SSP to enquire and order, I spoke to Hayley who was friendly and professional.
The quality of the sign is excellent and arrived safely within two days.
I would highly recommend SSP Direct.
Alino Punzalan
Mon 20th Nov 2017
1.What made you choose to buy these products from SSP?
The product is a close replacement from our old button.
2.What did you think of the product?
I thinks it’s ok, the engineer installed without issues.
Service:
3.What did we get right?
Yes.
4.What could we improve?
No suggestion at the moment.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Good support from Gwyn and Lindsey.
Finally, out of 5 what would you rate us?
5
John Key
Mon 13th Nov 2017
I looked on the internet for a fire hydrant marker sign.
Your site provided detailed information on what to do. The ordering process was easy and the sign came very quickly. All round a great service, 5/5.
Diane Shaw
Tue 13th Jun 2017
1. What made you choose to buy these products from SSP? Internet search
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Fire Hydrant sign
5. Out of 5 (with 5 being great) how would you rate us? 5
Carmen Baker
Tue 23rd May 2017
1. What made you choose to buy these products from SSP? Google search
2. What did you think of the service? very good
3. What did you think of the product? fitted requirements
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) remedial work on hydrants
5. Out of 5 (with 5 being great) how would you rate us? 5
Gary Duffy
Mon 10th Apr 2017
Found your site online, excellent service and found what I was looking for
Steve Brown
Thu 17th Nov 2016
1. What made you choose to buy these products from SSP? Price and easy to do business with
2. What did you think of the service? First class – quick and easy to communicate with
3. What did you think of the product? Exactly as described
4. Out of 5 (with 5 being great) how would you rate us? 5
Peter Lamacraft
Fri 3rd Jun 2016
1. What made you choose to buy these products from SSP? Google search
2. What did you think of the service? Excellent service delivered on time
3. What did you think of the product? Good product exactly as described on your web site
4. Out of 5 (with 5 being great) how would you rate us? Rate you as a (5)
5. Overall, how do you feel we could improve as a business? Nothing, you have a good website that clearly describes the products and prices, delivery was tracked and on time