John Kirk
Thu 18th Jan 2024
4. Would you recommend us?
Brilliant fast service, great prices and quality products. I'll be back!
Louise Cooper
Wed 21st Jun 2023
4. Would you recommend us?
Great selection of items, easy to navigate website, quick delivery that was above expectations, and great update communications via e-mail. A very professional approach and service.
Debbie N
Wed 10th Feb 2021
It is a repeat order which was delivered in perfect time. 5 out of 5.
Carole H
Tue 17th Nov 2020
What made you choose to buy these products from SSP? This was a refill
What did you think of the product? Good
What did we get right? Fast delivery to the correct place
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered on line
Finally, out of 5 what would you rate us? 5
Hilary C
Wed 12th Feb 2020
Quick, efficient service. Excellent product 5/5
Wendy
Tue 11th Feb 2020
The service was excellent, I had to phone your office as I was unsure of which pass wallet to buy and the gentleman on the phone was polite and helpful.
The delivery arrived quickly which was good as we needed the visitor passes urgently.
Many thanks
Neil P
Thu 23rd Jan 2020
1.What made you choose to buy these products from SSP? Easy to find on the internet and the correct size of item available.
2.What did you think of the product? It is exactly what we need.
3.What did we get right? Quick delivery as promised
Finally, out of 5 what would you rate us? 5
Joanne S
Mon 23rd Dec 2019
1.What made you choose to buy these products from SSP? We have used this product before
2.What did you think of the product? Suitable for purpose
3.What did we get right? Spot on
4.What could we improve? No
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I cannot remember his name but he was very helpful
Finally, out of 5 what would you rate us? 5
John D
Thu 12th Sep 2019
1.What made you choose to buy these products from SSP? Website search
2.What did you think of the product? Very good
3.What did we get right? Quick delivery and easy payment process
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All of you 😀
Finally, out of 5 what would you rate us? 5
Andrea B
Thu 23rd May 2019
1.What made you choose to buy these products from SSP? Have purchased from you previously
2.What did you think of the product? OK
3.What did we get right? Everything
4.What could we improve? Everything was fine
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Purchased online
Finally, out of 5 what would you rate us? 5
Caron H
Fri 10th May 2019
Happy to as I’ve used you more than once.
1.What made you choose to buy these products from SSP? found you with general website search and your actual website easy to navigate & find products
2.What did you think of the product? As described
3.What did we get right? Helpful customer service staff
4.What could we improve? Keep doing the same
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I’ve spoken to has always been helpful and knowledgeable
Finally, out of 5 what would you rate us? No complaints - 5
Alan R
Thu 25th Oct 2018
Product:
1.What made you choose to buy these products from SSP? I've purchased similar and same items from you previously.
2.What did you think of the product? Good quality
Service:
3.What did we get right? Everything from initial order taking to final delivery.
4.What could we improve? From my point of view I don'y require any changes to the service you provide.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I tend to forget the names of the people who answer the phone and take the orders, but for your Team Meetings I have always met good customer service from your colleagues and they are always helpful to me.
Greg S
Wed 3rd Oct 2018
Product:
1.What made you choose to buy these products from SSP? We have used you before
2.What did you think of the product? Very good
Service:
3.What did we get right? No… the order was correct but the pickers only sent one visitor book instead of three. Also the new visitor badges were in two packs, 00001 – 2000 in both. We needed a continuous number form 0001 – 4000. Gwyn is sorting this for us.
4.What could we improve? Apart from above nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn has been very helpful and assisted me in getting the right products ordered. All problems handled well.
Jayne F.
Wed 9th May 2018
1.What made you choose to buy these products from SSP? You have always delivered a good product
2.What did you think of the product? Great – meets our business needs
3.What did we get right? Everything – even to the dispatcher calling to check whether we needed lanyards
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? This time round your dispatcher
Finally, out of 5 what would you rate us? 5
Pat C.
Thu 26th Apr 2018
I originally searched on the internet for a supplier of a Visitor signing in book and came across your website. It was very easy to see what you were buying.
We purchased the book and sign in sheets a couple of years ago and need to order replacement sheets from time to time.
Unfortunately the last order I placed the delivery was made to our other office up in Cumbria even though the Invoice clearly stated our delivery address as our
Warrington office. Luckily our IT Manager was visiting the Cumbria office and so was able to bring them back with him.
Overall I am very pleased with the service you offer.
SSP Reply: Thank you so much for your feedback and for returning to us again. I am pleased to hear you are happy with the service. I believe that the mistake with the delivery was down to human error, I offer my sincere apologies for that. I’m glad it was resolved, of course if we had known we would have rectified this for you. Next time you reorder please ask to speak to Gwyn or myself and we will see how we can make it up to you.
Jo Glenn
Tue 28th Nov 2017
everything was brilliant
Howard White
Fri 29th Sep 2017
Many thanks for your clear client retention and service integrity.
You very seldom see this level of diligence and care towards after sales customer service, very refreshing to see.
I will certainly not hesitate to use you for all our signage / safety needs in the future and will recommend your company whenever the opportunity arises.
Pat Collings
Fri 21st Apr 2017
I have been very happy with the service I have received from SSP.
The product is exactly what we required, it arrived on time and is of good quality.
Ian Morton
Judith Kirk
Fri 20th Jan 2017
1. What made you choose to buy these products from SSP?
Search on Google for simple to use passes, your product fitted our current needs
2. What did you think of the service?
Apart from the initial hiccup with the loss of our order, the service from that point was very good with swift turnaround of sample templates and changes requested.
3. What did you think of the product?
The product has greatly simplified and speeded up our signing process, however on hindsight it would have been helpful to request ‘date in’ and ‘date out’ columns on the pass book as we often have contractors on site for extended period during school holiday. This means that having to issue new passes daily we will go through supplies of passes quicker that previously.
We have also discovered that the holes punched in the sheets including the backing sheet do not line up with normal ringer binders so we need to re-punch to file the backing sheets for record keeping requirements as the folder is not deep enough to store more than a small amount of used backing record sheets
4. Out of 5 (with 5 being great) how would you rate us?
4.5
Graham Millard
Thu 27th Oct 2016
1. What made you choose to buy these products from SSP?
Combination of Google search and seeing the product used at a different school.
2. What did you think of the service?
Very good. I liked the fact that people responded to my emails and phone calls even when someone was out of the office. The proofs arrived promptly which speeded up the whole process.
3. What did you think of the product?
Good quality product, neatly packaged and swiftly delivered. I’ll be interested in how our Office staff find getting visitors to use it after half term.
4. Out of 5 (with 5 being great) how would you rate us?
So far, 5/5 with the website 3/5.
5. Overall, how do you feel we could improve as a business?
The website is too cluttered and busy. There are so many products advertised and so many options within each product range. I think that from a first time visitor’s perspective it can be a little overwhelming. A neater website with far fewer menus and sub-menus and fewer thumbnail images could be better. In terms of the visitors’ book, it was quite difficult to actually see (online) how it would operate as the images of it were displayed separately. A short video of someone signing in, tearing off, folding and placing in the pass holder may be clearer.
Kathryn Wood
Fri 27th May 2016
We’ve been using your visitors signing in sheets for a while now and they’re perfect for our purposes.
It’s quick and easy to order – and next day delivery is perfect.
Always a 5
Lisa Marchington
Fri 15th Apr 2016
1.What made you choose to buy these products from SSP? Already got visitors book and needed more passes to fit
2. What did you think of the service? Very quick delivery
3. What did you think of the product? Good quality but more expensive than I thought they would be
4. We are currently re-developing our website, what improvements (if any) would you like to see? Didn’t find it particularly easy but OK – some discount for returning customers would be good
5. Do you think that having the option to pay through PayPal would be useful? Yes
6. Out of 5 (with 5 being great) how would you rate us? 4 (lost a mark due to price)
Kathryn Wood
Fri 4th Dec 2015
1.What made you choose to buy these products from SSP? A few years ago, I searched online for a visitors book as we wanted to change our signing in procedure and found your product and we’ve been using them ever since. I just need to buy the refills every few months or so
2. What did you think of the service? Excellent service
3. What did you think of the product? Serves its purpose well
4. Was the website easy enough to use? Yes, no problems
5. Out of 5 (with 5 being great) how would you rate us? Definitely a 5
Richard Conlon
Thu 19th Nov 2015
Very good
Olivia
Thu 12th Nov 2015
1.What made you choose to buy these products from SSP?
2. What did you think of the service? - Excellent
3. What did you think of the product? - Just what we wanted
4. Was the website easy enough to use? - Very simple
5. Out of 5 (with 5 being great) how would you rate us? 5
Mark Wilson
Mon 19th Oct 2015
If only all purchases were this simple and the feedback was so quick.
Richard Conlon
Tue 15th Sep 2015
1.What made you choose to buy these products from SSP? Good service
2. What did you think of the service? Very helpful
3. What did you think of the product? good
4. Was the website easy enough to use? no
5. Out of 5 (with 5 being great) how would you rate us? 5/5 for telephone service.
Mark Wilson
Tue 21st Jul 2015
1.What made you choose to buy these products from SSP? – found on the net and had what I wanted.
2. What did you think of the service? Easy to purchase and arrived quickly
3. What did you think of the product? Exactly what I wanted. I used to buy form somewhere else but they stopped stocking it.
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 5
Happy Customer
Dave Reeves
Fri 1st May 2015
The service received was excellent and a prompt delivery.
Bekka Duiker
Mon 2nd Mar 2015
1. What did you think of the service? Very effective communication and friendly service.
2. What did you think of the product? The products we purchase are always great quality for value.
3. Was the website easy enough to use? Was not aware you had one, will bear that in mind.
4. Out of 5 (with 5 being great) how would you rate us? 5
Charlotte Hodkinson
Fri 27th Feb 2015
Great service, prompt delivery.