John Pike
Mon 5th Feb 2024
4. Would you recommend us?
Best of all was the customer service over the telephone , answered promptly and dealt with my query fully and with courtesy
Kate Alexander
Wed 1st Jun 2022
4. Would you recommend us?
Henry
Fri 10th Dec 2021
4. Would you recommend us?
Great service quick response
Kenneth V
Wed 24th Feb 2021
I chose the product as a result of searching the web. I liked the idea and the look of the guard and was NOT disappointed with the items when they arrived. They are very well made and finished well with a protective coating. The delivery was prompt within 24 hrs.
Denise C
Fri 20th Dec 2019
1.What made you choose to buy these products from SSP? Kinmar Removable Security Nuts With Tool BZP M10 (100 pack)
2.What did you think of the product? Haven’t used yet.
3.What did we get right? Provided what I asked for/ordered.
4.What could we improve? Nothing as I’m happy with the service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The person that took my order was helpful and polite but sorry I didn’t catch his name.
Finally, out of 5 what would you rate us? 5
Alistair M
Tue 26th Nov 2019
Repeat order to replace damaged waterproof emergency exit break glass
Service delivery as promised
Ian G
Thu 24th Oct 2019
Thanks for getting in touch.
Yes, very pleased with your service and will certainly use you again.
Peter B
Tue 9th Jul 2019
We are a new customer, and are hoping that we will have many more orders to place with you and we will have a mutually rewarding long term relationship.
Our first order was delivered direct to our customer, and we are pleased with the experience so far. We have spoken to various people at SSP Direct and all have been very helpful. It is early to judge, but so far we are very happy, and hope it continues.
Bryan D
Fri 10th May 2019
1.What made you choose to buy these products from SSP?
Google search lead me to SSP Direct, the presentation on the website of the products made my happy to purchase.
2.What did you think of the product?
It was exactly what I expected, the quality was good, better than similar products from other suppliers.
3.What did we get right?
You treated our small order as if it was the most important order ever made.
4.What could we improve?
Hard to find room for improvement, we are very satisfied.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
All contact was done through the website, but whoever arranged the quick delivery
Finally, out of 5 what would you rate us? 5/5
Fraser W
Tue 2nd Apr 2019
1.What made you choose to buy these products from SSP? Organised and intuitive website and easy to navigate the products. Good selection of products
2.What did you think of the product? Excellent, just what I required
3.What did we get right? Well the incorrect order was sent out initially (10 pieces as opposed to 100 pieces) but following a phone call the remainder was dispatched quickly
4.What could we improve? Ensure the orders are correct in the first place.
Finally, out of 5 what would you rate us? 3.5
Daniel B
Mon 28th Jan 2019
1.What made you choose to buy these products from SSP?
you had the product I was looking for and most competitive with regards to price.
2.What did you think of the product?
not myself installing it, but it was just a steel sign post.
3.What did we get right?
1 item (the cap) was missing from the order when delivered, had to chase and was re sent for the next day. This was resolved quickly.
4.What could we improve?
Checking all goods are picked before delivering – to prevent issue I had explained above.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 4
Mike N.
Thu 12th Jul 2018
1.What made you choose to buy these products from SSP? I could buy in small quantities other sites that I looked at only sold in larger pack sizes.
2.What did you think of the product? The product was good, perhaps not as secure as a wave nut that I was looking for but they are expensive and these should make it difficult for the casual thief.
3.What did we get right? good web site, very clear to a first time buyer like me who would have forgotten about the special tool required to fit/remove the nuts. Quick dispatch.
4.What could we improve? I never did get an automated paid invoice email, maybe a bug in the system that needs sorting (no it's not in my spam folder).
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn't deal with anyone.
Finally, out of 5 what would you rate us? 4 because of the lack of a paid invoice.
I will be happy to shop with you again when the need arises.
SSP Direct: Thank you for your feedback. You invoice should have been generated automatically, apologies. We have forwarded you a copy now.
Nathan T.
Mon 11th Jun 2018
1.What made you choose to buy these products from SSP? - Recommendation
2.What did you think of the product? - Great
3.What did we get right? Service and delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone!
Finally, out of 5 what would you rate us? - 5!
Marcus M.
Sun 20th May 2018
1.What made you choose to buy these products from SSP? I needed some security bolts and nuts for fixing new railings that would allow me remove the railings in the future if I needed it so shear hed nuts would not be useful. The kinmar and tuffnut offered that option.
2.What did you think of the product? Not used them yet but they look like they will do the job.
3.What did we get right? I had to change my order and your sales team were very helpful.
4.What could we improve? Nothing obvious
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Did not catch any names.
Finally, out of 5 what would you rate us? 5
Keith Dickinson
Mon 18th Feb 2013
This is just a quick note to say an especial thank you to your sales person Danny McMahon who dealt with a query of mine that turned into an order on Friday 15th Feb. Although suffering from what sounded on the phone like a dreadful cold, he dealt with my enquiry with the utmost diligence and professionalism, even taking the time and trouble to check the item I required was in stock, before phoning me back to process my order. He informed me that I would receive an email confirmation within the hour, which I did, and even advised me on the delivery of the item, which again proved to be accurate.
People these days are very quick to complain and I wanted to redress that fact by offering a little praise where it's due.Please thank Danny again on my behalf for making my dealings with your company so pleasant and pain free.