Andrew

Thu 5th Oct 2023

Still waiting for the goods

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Erica

Fri 29th Sep 2023

Good help with the order

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Simon Booth

Wed 27th Sep 2023

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Judy M

Mon 12th Dec 2022

I just wanted to thank you for an excellent product! It hasn’t been fitted yet, but I can see that it will exactly do the job I need it to do. Very pleased at all the help you gave, plus the speed of delivery.

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Peter

Wed 9th Nov 2022

Thank you for this Peter the service you have provided has been great.

I will look forward to receiving this item and hopefully more in the future.

 Kind regards

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beach hut association

Mon 26th Sep 2022

absolutely fantastic job. looks way better than my old ones so much more proffesional...thank you to you and the production team
yours sincerly,

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Amy

Tue 23rd Aug 2022

I just wanted to say a massive thank you for all your help yesterday. I really appreciate it and will certainly be using you again for future installation products.

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Ansal T

Tue 16th Aug 2022

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James M A

Thu 24th Mar 2022

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Pete Morgan

Wed 12th Jan 2022

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Rachael

Thu 25th Nov 2021

Just wanted to say a massive thank you.  The permits have just arrived and I'm really pleased, so thank you very much.

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Keiran McShane

Wed 15th Sep 2021

Thank you. Item is perfect for purpose required and service and support excellent.

No problems recommending on basis of both product and customer service

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Jackie W

Mon 16th Aug 2021

Just to say really impressed with our new signing in book does everything we wanted

Thank you

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Andrew S

Fri 25th Jun 2021

What made you choose to buy these products from SSP. 
SSP were the only company that were selling a customisable version of this product at a reasonable price point. 

What did you think of the product?
The A frames I ordered are perfect, the safety warning is large and clear as is my logo.Great quality you can see they will last the test of time. 

What did we get right?
Everything. 

What could we improve?
If I was to be really pick, then make some changes to the website. It took a while for me to figure out that I could customise any of your signs. But I am 50+ so that could 

just be me 🤣 

Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Well as I have only delt with you, then you're the only one I can mention 😁. That being said, you have been polite and professional and at all time and communications I have felt that 

nothing would have been too much trouble. If the rest of your team are as professionalthen it must be a great company. 

Finally, out of 5 what would you rate us?

Definitely 5 out of 5 have already recommended you to friends. 

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Joanna B

Wed 16th Jun 2021

Just to say just got our lovely bright big sign -if they don’t see that I give up !
Super quick ,super service.
Thank you to the team and you.
Cheers

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Paul B

Tue 11th May 2021

Thank you Mike for the great service .

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Graham M

Tue 11th May 2021

What made you choose to buy these products from SSP? , Appearance, security and price.

What did you think of the product? , Very good, as expected.

What did we get right? Good web site, lots of clear photo’s/info, easy to order/pay, very fast delivery

What could we improve? Zip

Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

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Carl T

Tue 11th May 2021

What made you choose to buy these products from SSP? I google searched what I needed and you were the best price for exactly the product I needed.

What did you think of the product? Exactly what I need

What did we get right? Easy checkout on the website

What could we improve? As the checkout, product and delivery were what I expected, I feel no improvements are necessary at this time

Is there anybody that you have dealt with that deserves a special mention in our team meeting? I haven’t spoken to any individual due to the experience being very smooth

Finally, out of 5 what would you rate us? 5

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Paul H

Thu 6th May 2021

Hello, what a good product, easy for me to finally get the size i needed, great delivery time, good quality, easy to fit, 5stars.

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Darren N

Thu 6th May 2021

Thanks for the amazing service.....everything arrived this morning  and is perfect, just what we were looking for.

Thank you

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Mary N

Sat 6th Mar 2021

Yes, everything is fine. 

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Kenneth V

Wed 24th Feb 2021

I chose the product as a result of searching the web. I liked the idea and the look of the guard and was NOT disappointed with the items when they arrived. They are very well made and finished well with a protective coating. The delivery was prompt within 24 hrs.

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Nicola H

Tue 23rd Feb 2021

1.What made you choose to buy these products from SSP? I used Google to search for the item I was looking for, really easy to find, website was easy to use and value for money
2.What did you think of the product? Product was really good value for money
3.What did we get right? Yes 1st time, really great communication too, speedy response
4.What could we improve? Nothing I can think of to be honest, I will definitely use you again
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn was really helpful with a quick response ensuring my product was perfect for me

Finally, out of 5 what would you rate us? 5

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Terry W

Tue 23rd Feb 2021

Found product on internet saw exactly what I needed thank you

Product is perfect for use

Sent email then got phone call straight away  (perfect)

Don’t think you can improve,

delivery was prompt

 

whole team pat on back please

rate 10/10

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Mike D

Tue 23rd Feb 2021

Five out of five! I saw a colleague using your tools and bits and he recommended. I ordered yesterday received today. Many thanks

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Andy W

Tue 23rd Feb 2021

Have used you guys before and the service is great – Peter has recently helped me with a return and replacement part which was good.
Products are competitively priced and I don’t need a trade account, which is helpful when I’m just after a few bits.

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David M

Wed 17th Feb 2021

My order was delivered in 24 hours can’t ask for more than that. 

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Howard C

Wed 17th Feb 2021

What made you choose to buy these products from SSP? You came up high on Internet search
What did you think of the product? Product exactly what we needed
What did we get right? Very fast delivery – arrived next morning before 10am
What could we improve? Nothing
Is there anybody that you have dealt with that deserves a special mention in our team meeting? No as only dealt online

Finally, out of 5 what would you rate us? 5

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Lee R

Wed 17th Feb 2021

My father in law has dementia & he put the kettle on the electric cooker ring & nearly setting his kitchen on fire.
So I looked on the internet to see if I could put something in to stop him from using the electric cooker & it allows the carers to turn the isolation switch on & off then be locked.
This product was perfect & even the warden of the sheltered housing scheme is impressed with it.

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Lorraine W

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? Recommended to us
2.What did you think of the product? Good product
3.What did we get right? You were very obliging
4.What could we improve? If you ask us question please wait for the answer before proceeding
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark

Finally, out of 5 what would you rate us? 4.5

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Chris

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? - Previous satisfied customer
2.What did you think of the product? - Good quality
3.What did we get right? - Very responsive to my many many questions!
4.What could we improve? - Nothing at all
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All of the sales team were great.

Finally, out of 5 what would you rate us? 5!

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Arran M

Wed 10th Feb 2021

Hi, 

We recently purchased the clear light switch cover which locks.  My adult son has autism plus a severe learning disability.  I only wish i had come accross your product many years ago.  My son would get up in the middle of the night puting on and off the lights in our bedroom, hallway and toilet.  To be constantly woken up with lights going on and off at all hours does not help with our badly needed sleep.  We now can control the lighting and if needed leave a dim light on for our son.  The box is baffling him as he can get into the light without a key.  The inconvenience of using the key is nothing compared to sleeping without blackpool illuminations going on and off at all hours.  Sheer bliss.  I will pass the word on.  Thank you😊

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Alex B

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? . I’ve bought from SSP before and was amazed by the usefulness of the products and needed something similar again.
2.What did you think of the product? Product works perfectly.
3.What did we get right? Buying process was quick and simple and delivery was very quick.
4.What could we improve? I cannot think if anything you can improve.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Since I purchased online I didn’t deal with anyone.

Finally, out of 5 what would you rate us? 5/5 products and service

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Debbie N

Wed 10th Feb 2021

It is a repeat order which was delivered in perfect time. 5 out of 5.

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Chris A

Wed 10th Feb 2021

I chose SSP because I have your Catalogue.

The product was exactly what we ordered and described online.

Next day delivery was spot on, considering the current climate.

There is nothing to improve a great service.

5 out of 5

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Carol R

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? – I have always ordered from SSP and I am happy with the product.
2.What did you think of the product? It works for us.
3.What did we get right? – Communication. I always know where I am up to with my order.
4.What could we improve? – unsure.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.

Finally, out of 5 what would you rate us? 5

 

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Anne C

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? I browsed the internet and found your website had exactly what I needed
2.What did you think of the product? It was exactly what I needed!
3.What did we get right? Very promptly dealing with a mis-delivery by DPD, which was not of your making. The product, when DPD managed to deliver it to the right address, was well packaged and as described.
4.What could we improve? I honestly can’t think of anything. In all honesty, these aren’t the kinds of products I would expect to buy all that often, but if I did I wouldn’t hesitate to use your service again. I have told my family and friends.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I had prompt and helpful replies from yourself.

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Amoy R

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? It was the only product that I could find that was suitable for what I needed.
2.What did you think of the product? Perfect, as described, very easy to fit.
3.What did we get right? Delivery time & product.
4.What could we improve? Overall cost was quite high.

Finally, out of 5 what would you rate us? 4.5

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Emma L

Wed 10th Feb 2021

What made you choose to buy these products from SSP? I always check products and prices on SSP when looking for products we require.
What did you think of the product? Always receive products as described. We’ve never had any issues with the products.
What did we get right? Good customer service, quick response and delivery times
What could we improve? N/A

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Eamonn F

Wed 10th Feb 2021

Thankyou, everything was as expected a good product,prompt delivery. 5 stars will use your company again.
Regards Eamonn

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Deborah R

Wed 10th Feb 2021

Thank you for your very prompt delivery of my order. It looks like an excellent product. Thank you very much. 5 star rating

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Caitlin M

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? It was the website I was directed to use by my manager.
2.What did you think of the product? The stickers were high quality and looked good
3.What did we get right? Emails updating me with the process (order confirmation, delivery, etc) were helpful, and delivery was fast.
4.What could we improve? Nothing.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t deal with a specific individual.

Finally, out of 5 what would you rate us? I would rate you 5 stars for the reasons stated above. The customer service is really great, we will use your website again.

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Daniela F

Wed 10th Feb 2021

1.What made you choose to buy these products from SSP? It was an internal recommendation from a colleague in my company
2.What did you think of the product? Good quality and cover GDPR needs.
3.What did we get right? Quick attention and good follow up, even for our dispatch with a 3rd party
4.What could we improve? In my experience, nothing. Good attention and service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes, he was really helpful during the purchase process and collect.

Finally, out of 5 what would you rate us? In my experience 5

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Matthew H

Mon 1st Feb 2021

Good morning, We have just take deleivery of the bollards. Just want to thank you for the faultless and speedy service revived from yourself. Kind regards Matthew 

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Trish. S

Thu 7th Jan 2021

I think the main feedback I would give is the speed of service which was excellent as the product arrived next day.  I would rate the service as 5 out of 5.

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Christopher L

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? After a long internet search, SSP stood out as having the best selection, and the most competitive price, and they we’re able to customise my order to my exact specifications.

2.What did you think of the product? Excellent, not only was it exactly what I ordered, but the quality and finish is outstanding.

3.What did we get right? Direct and fast communication, a complete service including bespoke items, I was able to set up a credit account for my company with ease, full tracking of my order as well as regular updates, overall totally professional.

4.What could we improve? The only problem I experienced was the odd email dropping into your spam folder, but that’s par for the course these days with so many scammers about.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton for helping me get my account set up and order complete, Mike Mcnee for his work on producing the artwork for my bespoke items, and Hayley for searching through the spam files to track down my lost email, all of which were very helpful and professional in delivering my order.

Finally, out of 5 what would you rate us? 5

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Dawn W

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? I needed a switch cover to prevent my Mum turning off appliances that needed to be on all of the time. Yours seemed to meet my requirements
2.What did you think of the product?Excellent, it does exactly what it was meanrt to do.Have you considered offering double sided tape to affix the the covers to tiles so you don't damage the tiles. I used the removable tabs make by Compede.
3.What did we get right? Deivery was very quick
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I ordered online, so I did not have any direct contact with anyone.

Finally, out of 5 what would you rate us? 5

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Caroline L

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? GDPR SIGN IN BOOKS
2.What did you think of the product? EXCELLENT – DID THE JOB AS DESCRIBED
3.What did we get right? EVERYTHING – SPEEDY SERVICE VERY HELPFUL
4.What could we improve? NOTHING!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? THEY WERE ALL HELPFUL

Finally, out of 5 what would you rate us? FIVE

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Doug S

Thu 17th Dec 2020

1. Box size and type were exactly what we wanted, and the price was outstanding.
2. Product is strong, and ideal for the purpose we wanted it for.

3.Arrived on time, website was easy to find what we wanted,
4. Nothing I can see at this time of writing
5. No one was spoken to, all done online.
Out of 5 , I personally would score 5, found what I wanted, price was very good, service excellent, what more can I ask for. I would have no hesitation in recommending your company to other staff in my organisation

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Dan

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? – Used these before, know from previous purchases products are good quality
2.What did you think of the product?
3.What did we get right? – all of it
4.What could we improve? -nothing, all flows and live chat worked very well.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? - 5

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Chris Br

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? I have used SSP for a number of years now.
2.What did you think of the product? Excellent
3.What did we get right? The service is very good, quick and efficient!
4.What could we improve? Nothing to improve
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us?
5

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Dave C

Thu 17th Dec 2020

The product we ordered from you was perfect.
The customer service and delivery time was excellent.

We'll definitely buy from you again

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Chris C

Thu 17th Dec 2020

1.What made you choose to buy these products from SSP? I have purchased Similar products in the past, always found them of good quality.

2.What did you think of the product? The Product it self was perfect, however my ability to measure not so much and I couldn't actually use the product in the end. However keeping it encase another opportunity to use arrives.

3.What did we get right? Order was dispatched and delivered sooner than expected, no complaints.

4.What could we improve? Some more side on images would be handy for the socket protectors on the website.

Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens was really helpful a while back on a previous order.

Finally, out of 5 what would you rate us?

5

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ALISON B

Thu 17th Dec 2020

GDPR VISITOR BOOKS
1.What made you choose to buy these products from SSP? COVID TRACING
2.What did you think of the product? EXCELLENT

3.What did we get right? GOOD PRODUCT, PROMPT DELIVERY
4.What could we improve? ALL GREAT

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Aoife M

Thu 17th Dec 2020

Product is excellent, exactly what we needed.
Fast quick responses and postage.

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Caroline B

Thu 17th Dec 2020

Good Morning

We chose SSP as we have had previous good service from you, the usual turnaround time from order to delivery is a couple of days which is important when supplying permit books / forms.

Mark Hughes was very helpful when I had to chase up an order and sorted everything out for me quickly and we had our delivery within the week.

As usual very good service.

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Karen F

Thu 17th Dec 2020

I chose to purchase the light fitting covers from you in the first instance because when I googled them you were the first place that had the deeper ones that fit over our switches. Having purchased them before I returned to you because
1. They fit
2. They do the job we need
3. Delivery was quick and well packaged
4. I can pay on an invoice.

I hope this feedback is helpful.

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Jamie B

Thu 19th Nov 2020

1.What made you choose to buy these products from SSP?

I work in the care industry and had seen the products on line. Sadly my father suffers from dementia and started playing with his heating controls. I therefore purchased the SSP products.

2.What did you think of the product?

Very good. Well made and easy to install.

3.What did we get right?

Well designed product, everything required in the box.

4.What could we improve?

Had to modify one product to go over a wire. But not sure how you could design that in. Thermostat radiator covers work well on new thermostat but not old ones . Maybe good to increase size range in future.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
No
Finally, out of 5 what would you rate us? 5

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Andy C

Wed 18th Nov 2020

Good Product – clearly described and full info on website - realistic price.

Fulfilment good – well packed and timely – 5 out of 5

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Leon B

Wed 18th Nov 2020

1.What made you choose to buy these products from SSP?
I have bought this product before.
2.What did you think of the product?
Very good quality and perfect for the job.
3.What did we get right?
Everything.
4.What could we improve?
Nothing that I am aware of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Not particularly.

Finally, out of 5 what would you rate us?
5

 

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Andrew P

Wed 18th Nov 2020

1.What made you choose to buy these products from SSP? I found you through an internet search.
2.What did you think of the product? Everyone here is very pleased with it.
3.What did we get right? Everything – extremely helpful
4.What could we improve? I cannot think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, Mike McNee

Finally, out of 5 what would you rate us? 5

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H Mudhar

Wed 18th Nov 2020

1.What made you choose to buy these products from SSP? Saw it on the website but the main driver was the handling of my call.
2.What did you think of the product? Excellent.
3.What did we get right? Everything
4.What could we improve? May be accept orders from schools if paperwork can’t be actioned immediately e.g. during school holidays
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The gentleman who too my order for being so knowledgeable and advising on how to take the measurements.

Finally, out of 5 what would you rate us? 10 (5)

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Carole H

Tue 17th Nov 2020

What made you choose to buy these products from SSP? This was a refill
What did you think of the product? Good

What did we get right? Fast delivery to the correct place

Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered on line

Finally, out of 5 what would you rate us? 5

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Jane C

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Always get my goods from you.
What did you think of the product? Good
What did we get right? Yes
Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

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Jerome L

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Good detailed website
What did you think of the product? good quality
What did we get right? help on phone
Is there anybody that you have dealt with that deserves a special mention in our team meeting?
5.no name but very helpful

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Brendan T

Tue 17th Nov 2020

Found what i was looking for on your web site, very helpful over the phone, a bit strange wanted paying before i could send my driver to pick up so had delivered, product was what i was looking for, good service

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Vicky B

Tue 17th Nov 2020

What made you choose to buy these products from SSP? – previously bought from you and wanted the same item again
What did you think of the product? Great, does exactly what we need it to

What did we get right? Customer service was fab, no issues at all, easy to order and quick delivery
What could we improve? Can’t say anything as I haven’t bought much from you, every time we have its been with no problems which is amazing
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I didn’t speak to anyone

Finally, out of 5 what would you rate us? 5 !

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Jamie H

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Actually found you online

What did you think of the product? Great product 

What did we get right? Yes items was correct

Finally, out of 5 what would you rate us? 5

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Eoin O

Tue 17th Nov 2020

What made you choose to buy these products from SSP?
You were nearby so I could collect.
What did you think of the product?
Great quality. Reasonable price.

What did we get right?
The people I spoke to on the phone and had email conversations could not have been more helpful - I think I even said it in an email at the time. They were all a pleasure to deal with.
What could we improve?

Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Gwyn and Peter. They were exceptional.

Finally, out of 5 what would you rate us?
5

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Karl S

Tue 17th Nov 2020

What made you choose to buy these products from SSP? Exactly what we required at a good price.
What did you think of the product? Great product
What did we get right? Straight forward telephone transaction, and next day delivery. Can’t fault the service
What could we improve? Hard to pick a fault
Is there anybody that you have dealt with that deserves a special mention in our team meeting? No Sorry

Finally, out of 5 what would you rate us? 5

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Hari K

Tue 17th Nov 2020

1.What made you choose to buy these products from SSP?
Existing customer, have purchased other equipment before.
2.What did you think of the product?
the product looks like what was described on the website.
3.What did we get right?
Customer service and calls with Gwyn
4.What could we improve?
Nothing..
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Gwyn for his call and speed of answering questions. I hope the Tags stay up as agreed :)

Finally, out of 5 what would you rate us?
5

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Ian H

Sat 14th Nov 2020

1.What made you choose to buy these products from SSP? THE ONLY SOURCE I COULD FIND FOR THE PRODUCT I REQUIRED
2.What did you think of the product?EXCELLENT PRODUCT ALTHOUGH A TAD EXPENSIVE
Service: GREAT SERVICE
3.What did we get right? RIGHT PRODUCT PROMPTLY DELIVERED
4.What could we improve? COST OF THE PRODUCT WAS HIGH AND DELIVERY CHARGE WAS EXCESSIVE. SUGGEST YOU SHOP AROUND FOR CHEAPER DELIVERY TO NORTHERN IRELAND
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 4

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Alisha B

Mon 2nd Nov 2020

1.What made you choose to buy these products from SSP?
Found your website whilst looking for staff sign in books, and was impressed that they were GDPR approved and also ordered visitor books at the same time.
2.What did you think of the product?
Good quality product.
3.What did we get right?
Website was easy to navigate and to order form.
4.What could we improve?
Updates on deliveries would be good.

Finally, out of 5 what would you rate us? - 5

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Alan D

Thu 29th Oct 2020

1.What made you choose to buy these products from SSP? – Able to buy in bulk, cheaper than previous supplier, and the discount.
2.What did you think of the product? - Fit for Purpose good quality.
3.What did we get right? – Price, availability, delivery timescale.
4.What could we improve? - Can’t help you there, all was good.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Mark Hughes great service

Finally, out of 5 what would you rate us? - 5

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Becky S

Thu 29th Oct 2020

1.What made you choose to buy these products from SSP?
Repeat order – specifications must have matched what were required
2.What did you think of the product?
Required for refurb our production stands – often changed yearly
3.What did we get right?
Ordering was easy – confirmation / invoice / despatch emails are good
4.What could we improve?
Ability to pay using paypal would be good
Finally, out of 5 what would you rate us? 5

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Alexis M

Thu 29th Oct 2020

What made you choose to buy these products from SSP? First suitable result that came up on google search – image of product looked like it was exactly what we needed
What did you think of the product? Excellent
What did we get right? Correct product supplied quickly
What could we improve? Did not need/want to be contacted re feedback on such a small order

Finally, out of 5 what would you rate us? 4

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Brenda S

Thu 29th Oct 2020

1.What made you choose to buy these products from SSP? Used you before
2.What did you think of the product? GDPR – Perfect for the job
3.What did we get right? Excellent service
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The Sales person on the phone was excellent

Finally, out of 5 what would you rate us? 5

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David T

Thu 29th Oct 2020

Yes, everything is fine

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Ashok D

Wed 28th Oct 2020

Good and quick easy ordering service
Received on time with speck as requested
Well done ssp

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Charles F

Tue 27th Oct 2020

The service was really good

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Stacey L

Tue 6th Oct 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Boss is happy so I’m happy!
3.What did we get right? Very efficient and quick (we had put an order with another local company first as they were slightly cheaper but they had terrible response time and even worse customer service skills)
4.What could we improve? Nothing comes to mind
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think I only dealt with Mark and he was efficient, professional and responded promptly. He made it a very easy experience.
Finally, out of 5 what would you rate us? I would give a strong 4!

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Richard S

Fri 25th Sep 2020

1. What made you choose to buy these products from SSP? A relative has dementia and persists in turning off electrical appliances. Your boxes help in preventing this behaviour.
2. What did you think of the product? The product seems to do the job.
3. What did we get right? Hiding the screws within the frame to prevent them being unscrewed is important for us.
4. What could we improve? The box is very big - could you design less intrusive but suitably sturdy boxes to cover single or twin sockets. Also, could you make the plastic opaque? I have to line the boxes with paper so that my relative cannot see what is inside them - that helps her to forget what is hidden away and reduces her stress levels.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? So far, 5 out of 5.

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Sharon

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? I googgled, liked the website friendliness and clarity
2.What did you think of the product? Great fine for us
3.What did we get right? You invoiced at our request , brilliant
Finally, out of 5 what would you rate us? 5

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Pete R

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? – I was pointed to your website by our Lead Electrician
2.What did you think of the product? – Great. your pricing is very competitive
3.What did we get right? – You’ve got everything right so far, website, prices, service, payment etc just waiting on product & delivery
4.What could we improve? – At present, I’ve not seen anything to improve
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – All the staff I’ve dealt with so far have been excellent, fast, polite service
Finally, out of 5 what would you rate us? – 5

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Finance

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? Price and quality
2.What did you think of the product? Very Good - repeat orders
3.What did we get right? From order to delivery very quick
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not contacted recently but the whole team must be doing something right as I know I can get items quickly
Finally, out of 5 what would you rate us? 5

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Anon

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP?
Initially I was looking on search engine for a thermostat cover, but then noticed that you make signs, and have been looking for signs for a while, but mostly they were expensive and not customised.
2.What did you think of the product? The thermostat covers are perhaps fairly expensive for what they are. The signs are excellent, and perfectly sized for our needs.
3.What did we get right? Your website is excellent, easy to find what you want, and worked well even on our slow connection. 'Make your own sign' excellent. Phone calls were answered promptly, and the person answering understood what I wanted and knew your products.
4.What could we improve? Can't think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, the gentleman who dealt with our order/questions by phone and email, Mike McNee.
Finally, out of 5 what would you rate us? 5

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Clare H

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? - internet search, and detailed info on the website and from your staff
2.What did you think of the product? - it is as described, fit for purpose, we're getting a great result from it
3.What did we get right? - service on the phone and by email was really helpful and informative
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think it was just Peter and Mark that I dealt with, and they were both great
Finally, out of 5 what would you rate us? 5*

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Mike N

Thu 24th Sep 2020

1)What made you choose to buy these products from SSP? looked like what we needed
2)What did you think of the product? after trying 1 piece we were impressed with quality
3)What did we get right?because it was expensive we asked for a discount for purchasing a few and you obliged.
4)What could we improve? nothing really
5)Is there anybody that you have dealt with that deserves a special mention in our team meeting? everybody we have dealt with have been very professional and efficient including the delivery
Finally, out of 5 what would you rate us? 5

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Gillian C

Thu 24th Sep 2020

1.What made you choose to buy these products from SSP? Found your company via search engine and they met the GDPR and Covid requirements
2.What did you think of the product? It was exactly as advertised, feels good quality and the print is clear
3.What did we get right? Easy to order. Received confirmation, delivery details and invoice promptly. Delivery arrived within a couple of days.
4.What could we improve? I cant think of anything that could be improved upon.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, sorry.
Finally, out of 5 what would you rate us? 5

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Bruce H

Thu 24th Sep 2020

The web site suggested you had the kind of security fixing I needed and I received good advice when I called for technical support. The fixings I bought did not have any instructions with them like the size of drill needed which would have been helpful.

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A Bozorgy

Fri 18th Sep 2020

1.What made you choose to buy these products from SSP? Found you on google search, your price look reasonable, I found the parts I wanted.
2.What did you think of the product? It’s doing the job.
3.What did we get right? Almost everything, price, quality delivery
4.What could we improve? Set up an account for us
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Can’t remember the name, but the person who processed my order was nice and helpful.

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A. L Noble

Mon 14th Sep 2020

1.What made you choose to buy these products from SSP? – we have purchased them previously, and found them they met our requirements
2.What did you think of the product? – they meet the current GDPR requirement
3.What did we get right? – Good speedy service
4.What could we improve? – The overall service we received was good, The only comment is I had to request an invoice as I did not receive on automatically.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? My order was on Line, however Peter Ashton responded quickly to my invoice enquiry and resolved the issue immediately

Finally, out of 5 what would you rate us? 4.5

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A Tuck

Sat 12th Sep 2020

1.What made you choose to buy these products from SSP? - recommendation from my client at University of S Wales
2.What did you think of the product? - spot on 
3.What did we get right? - a good, well thought out product 
4.What could we improve? - happy so far!!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  - whoever I spoke with on my first contact 

Finally, out of 5 what would you rate us?  - 5

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C Young

Fri 11th Sep 2020

The product was just what we wanted.
Very pleased with the service can’t think of any improvements

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B Ede

Fri 11th Sep 2020

I chose SSP for value and quality of products and both criteria were perfectly fulfilled.
I have no hesitation in giving SSP five out of five.

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A Prothero

Fri 11th Sep 2020

1.What made you choose to buy these products from SSP? Returning client
2.What did you think of the product? Fit for purpose
3.What did we get right?Everything
4.What could we improve? N/A
4.What could we improve? What could we improve?Sales persons

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J Gaggero

Fri 11th Sep 2020

1.What made you choose to buy these products from SSP? Good website plus SEO directing me to it.
2.What did you think of the product? They met my expectations perfectly
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  All on line and therefore no.

I am pleased to rate you with an unblemished “5”

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C Crawford

Thu 10th Sep 2020

We have had the product before and found it suited what we required for GDPR purposes.

The ordering process was straightforward, efficient and the delivery was quick.  We will order again when we need the product again.

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A M Perry

Thu 10th Sep 2020

1.I am part of an interim hospital hotel project and they had one of the books in the hotel. We knew what we needed but couldnt find anything on line, so pulled off the website details from the hotel booklet the Holiday Inn had purchased.
2. Great - we are needing to record temperatures into the building and would like a field to be able to do that.
3. When I found you it was easy to order
4. seller on Amazon

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C Archer

Thu 10th Sep 2020

everything that you have done has been great I'm so pleased with the service I just wish I had measured the product correctly so as to not mess you about. I will not hesitate to use your company again. Many thanks Chris.

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C Kenyon

Wed 9th Sep 2020

1. Through HC supplies from internet.
2. It is a good product
3. I chose HC supplies as I live quite close to their office/showroom and I congratulate their ability to make it look like a huge warehouse on the website! Staff were helpful and I thought the sample very good.
4.the delivery was fine and I can’t think of an improvement. Perhaps get your agents (assuming HC just one of many) to note SPP to the customer on ordering?
5. The delivery driver was prompt, cheerful and helpful. These things are important. I haven’t the paperwork to hand but I am sure you can retrieve his name for special mention.

Finally, out of 5 what would you rate us? 5

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A Larkin

Wed 9th Sep 2020

Thank you very much for sending this copy invoice.

I fully expected to wait at least a week or two before this arrived but got it almost by immediate return email. You are a breath of fresh air. This is real customer service and your Managers should be very proud of you

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Mike G

Wed 2nd Sep 2020

1.What made you choose to buy these products from SSP? Following research of various suppliers online I was particularly struck by reviews on the website, Trust Pilot and also the initial response from Mike was the final clincher quite frankly, nothing was too much trouble.
2.What did you think of the product? Excellent, both in terms of materials and design
3.What did we get right? From consultation, bespoke design through to production and accounts all has been beyond measure. Excellent.
4.What could we improve? You may now wish to start a Schools/College window/section on your main page? Just a suggestion given the Education sector can be quite small and Site Managers/Teaching staff will invariably visit different sites or otherwise ask around for ideas/details of reliable contractors.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike, Mark & Jess
Finally, out of 5 what would you rate us? I am assuming 5 is high so 5

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Mandy P

Thu 23rd Jul 2020

I am very satisfied with your support. Let me give your staff that I’ve dealt with were very responsive. It’s a 5!

Regards and stay safe.

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Andrew R

Wed 22nd Jul 2020

1.What made you choose to buy these products from SSP Direct?
The product details were clear and informative enabling me to determine which products were best suited for my needs.
I do not normally shop on-line but felt 'secure' in ordering from a locally based company.
I shared with others my positive experience plus many were taken with the Track and Trace book

2.What did you think of the product?
Very pleased with the products and matched the marketing descriptions.

3.What did we get right?
The process was smooth; confirmation and shipment information was customer focussed; marketing of products was clear and images were very helpful.
For not normally shopping online I did find the process customer orientated.

4.What could we improve?
Given that this was my first order I am not sure.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I did not deal with a particular person but believe it would be helpful to the team to share my generic thinking and experience.
Hopefully this would be an encouragement given the challenges faced by all this year!

Finally, out of 5 what would you rate us?
5 out of 5

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Chris K

Wed 22nd Jul 2020

I would like to thank you for the excellent service. I ordered some Torx head screws around 4pm yesterday and they were here by 8:15 this morning!

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Chris F

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? Search of the web, this product best suited our need.
2.What did you think of the product? Good quality.
3.What did we get right? Everything
4.What could we improve? Nothing I can think of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, I ordered on-line.
Finally, out of 5 what would you rate us? 5

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Chris B

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? - I was looking for a tagging and checking system for our forklift fleet and found SSP on the internet.
2.What did you think of the product? I think the product is excellent and ideal for our process.
3.What did we get right? The whole process is efficient, fast and reliable.
Finally, out of 5 what would you rate us? 5

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Annie S

Mon 20th Jul 2020

Hello!
We were delighted with the reflective sign for our driveway brick post. It arrived speedily, was well packaged and appears to be of good quality.
Whether it stops drivers reversing into our gatepost.... Only time will Tell!
Thanks
Annie

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Alex B

Mon 20th Jul 2020

1.What made you choose to buy these products from SSP Direct? good price and good quality product
2.What did you think of the product? excellent quality product
3.What did we get right? got here on time no issues
4.What could we improve? keep going you've got it pretty much right!
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? smooth transaction so didn't need any contact with your staff.

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Elaine B

Wed 1st Jul 2020

1.What made you choose to buy these products from SSP Direct? Really easy to use interface on the website, so that I could visually see my product.
2.What did you think of the product? Excellent quality, really sturdy and well made
3.What did we get right? Quick delivery, super fast. Good pricing but high quality product.
4.What could we improve? My only improvement would be to show the sliders vs screw holes on the signs pre buy, to make it clearer which to pick.
Finally, out of 5 what would you rate us? Signs are excellent thank you, really pleased with them. Definitely a 5 from us!

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Alex B

Fri 26th Jun 2020

1) What made you choose to buy these products from SSP Direct? I was looking for a large and sturdy plug cover for a plug near the floor that kept getting hit, and ended up finding your site through Google Images.
2) What did you think of the product? The product is very well made, It's sturdy and protects the socket very well. It drills directly into the wall and not just clips onto the socket like other products, which is much more secure. The edges are rounded and the whole front panel is curved so anyone who does catch it will not be injured. The internal depth is almost 11cm, so this is perfect for those with plug timers or other similar devices. Since I wanted to remove the plug without taking the whole cover off the wall I simply removed one of the fins from the backplate (As you can see in the attached image), however this is not the intended use for the product so I have absolutely no complaints.
3) What did we get right? Ordering process was quick and simple and delivery was impeccable. I ordered the product in the afternoon and it arrived the morning of the next day. That's faster than most other companies!
4) What could we improve? While installing the cover is pretty self explanatory for the most part, I would have said maybe include some simple instructions, however now I see that there is actually some on the website by clicking 'More info' and even a video. Very nice!
5) Is there anybody that you have dealt with that deserves a special mention in our team meeting? As I ordered online through the website I didn't actually have to deal with anyone.
I would rate both the product and the service 5 / 5. I would definitely recommend SSP and should the need arise for similar products SSP Direct will be the first place I go to.

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Kate N

Thu 11th Jun 2020

1. What made you choose to buy these products from SSP Direct? Good range. Clear and easy to use website.

2. What did you think of the product? Excellent

3. What did we get right? Great, friendly service when I called to finalise the order.

4. What could we improve? Card payment didn't work online. Not sure why.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The chap who handled my order by phone was great. I don't know his name. Sorry.

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Marcella F

Thu 11th Jun 2020

1.What made you choose to buy these products from SSP Direct?  Availability and fast delivery

2.What did you think of the product? I haven’t used it yet, it was recommended by my decorator

3.What did we get right? Delivered next day as promised, great packaging

4.What could we improve? No improvements to suggest, perfect service

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 5 out of 5

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Hilary C P

Wed 10th Jun 2020

1 What made you choose to buy these products from SSP Direct?   SSP Direct came up on a search & had the products we needed originally a few years ago.

2 What did you think of the product?  Products are well made & ideal for our needs (Road signs)

3 What did we get right?  Quality of customer service & speed of delivery.  On two occasions we’ve needed signage at short notice.  On the first occasion I rang up, got through easily & the order placed easily.  Second time I used online chat. Again lots of help, great service & speedy next day delivery.  Thank you.

4 What could we improve?  Nothing

5 Is there anybody that you have dealt with that deserves a special mention in our team meeting? I’m afraid I can’t remember who I dealt with.

5 out of 5.

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Doug R

Tue 9th Jun 2020

Ordered from you before and was very happy with product and service and so had no hesitation in making a repeat order – excellent speed of delivery and customer service - 5 star!

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Nikki F

Tue 9th Jun 2020

We ordered bespoke signs originally from you in 2018 and we initially made a website enquiry.

We ordered again in 2020 and received a swift response and great customer experience. A gentleman called Mark Hughes has been of great help. Although there have been a couple of telephone calls with just as good a commitment but I didn’ take a name.

We have no intention of going anywhere else for the signs that we require. To get just as good a response after 2 years with our initial enquiry is A+ and we hope to continue with you whenever our requirements need.

 

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Darren A

Tue 9th Jun 2020

I hope you are well

I’m very happy with the service provided and will be more than happy to continue using the services of SSP Direct Ltd

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Maxine

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? one of my employees had used you before
2.What did you think of the product? yes it was very good
3.What did we get right? customer service and updates of where you were with making the signs was outstanding
4.What could we improve? nothing
Finally, out of 5 what would you rate us? 5

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Nick A

Tue 9th Jun 2020

Thanks for your email. In short, I'd give it 5/5 for the GDPR signing in books we ordered....it arrived quickly and are what we need.
What made me choose? Internet search for what I needed - and appeared good price, what I needed.
Hope that helps - short and sweet, but to the point.
Have a lovely day

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Jamie R

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? – I was searching for a particular product and found it on your website
2.What did you think of the product? – Good quality product, the customer was satisfied
3.What did we get right? – Swift service, from order point to receiving the product
4.What could we improve? – Cannot think of anything
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Ordered online
Finally, out of 5 what would you rate us? - 5

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Dan E

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? – we chose SSP Direct as we had a good customer service experience last year and we returned to SSP Direct to order additional quantities of products we had already ordered last summer for some of our other buildings
2.What did you think of the product? – the product was good quality and arrived promptly as they did previously last summer
3.What did we get right? – good customer service, met my request for different valve tag number ranges for different sites to meet our needs
4.What could we improve? – nothing springs to mind, my experience was good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Gwyn has been very helpful

Finally, out of 5 what would you rate us? 5

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Andrew H

Tue 9th Jun 2020

1.What made you choose to buy these products from SSP Direct? Ease of design and configuration online, clear and easy to use website and design process.
2.What did you think of the product? Just as expected, good quality and true to design.
3.What did we get right? The design verification and checking you provided was something I appreciated, and not something a lot of other companies would do.
4.What could we improve? Not much!
Finally, out of 5 what would you rate us? 5

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Paul H

Tue 9th Jun 2020

Dear Hayley,
Initially I couldn’t remember what I had bought from you but of course it was your remote key fob door entry system.
I am disabled and started looking for a way to open the front door remotely about a year ago which is when I came across your website but because I have an Ingersoll night latch the door release supplied with your kit wouldn’t be any good and I would have to buy an Ingersoll door release.
1/ What made you choose to buy these products from SSP Direct? I chose your system because it would do what I wanted and a reasonable price.
2/ What did you think of the product? I haven’t actually fitted the unit yet but have played with it to see how it works and it works well; I like it.
3/ What did we get right? I did phone you before buying the product over a matter of whether the release mechanism was AC or dc voltage because Ingersoll remote releases come as one or the other. Unfortunately the person I talked to didn’t know but that was alright as I could buy the Ingersoll release later. As it happens your system is DC.
4/ What could we improve? Can’t think of anything you can improve except perhaps more information on products but then no matter what you say there will always be something missing.
5/ Is there anybody that you have dealt with that deserves a special mention in our team meeting? I don’t know the name of the person I talked to but he was very good, took the trouble to look for the answer to my question and even though he couldn’t answer it that was alright.
I would give you a 5 for service as the product arrived faster than I was expecting.
From a happy customer,
Paul Hammick

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Julie A W

Tue 18th Feb 2020

Julie A W 19 February 2020
1.What made you choose to buy these products from SSP? Recommendation from askham Bryan PC who had purchased signs previously
2.What did you think of the product? Very good
3.What did we get right? Very helpful via phone and email and prompt delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whole team very good
Finally, out of 5 what would you rate us? 5

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Gavin M

Mon 17th Feb 2020

1.What made you choose to buy these products from SSP? SSP are our trusted supplier, always willing to go the extra mile.
2.What did you think of the product? The products are always of superior quality , these where a bespoke design to address an unusual issue we had.
3.What did we get right? From design to delivery time, everything was excellent
4.What could we improve? I can’t think of anything.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens
Finally, out of 5 what would you rate us? 5 I would put 6 if it was an option

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Kim

Thu 13th Feb 2020

1.I chose to buy from SSP as, when sourcing the Visitor Book, your site was one of the main ones to come up. I also liked the choice of different sizes, prices, orientation (eg portrait or landscape) etc of what you could provide.
2.Having received the book and backboard I ordered, I am very pleased with the quality and professional look of these products. Unfortunately, as this is something new being introduced to our Reception, I have not had the go-ahead from management to start using these yet.
3.The ordering process was simple, clear and straight-forward and the order arrived exactly when expected and was securely packaged.
4.I cannot see any areas necessary for improvement in your service and would be very happy to use you again.
5.I did not deal with a particular individual, it was all done online.
Rating: 5/5

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David H

Thu 13th Feb 2020

1.We have plenty of Tamtorque clamps but needed some more power bits, I did a Google search, browsed through a few results, one wouldn’t sell bits without selling the clamps, but we have plenty already, so I continued the search and you had a good price and very good customer reviews.
2.The product is as expected, exactly what we needed.
3. Price is good, no hassle, easy to order, reviews clear to see.
Service
4. I didn’t get a confirmation email after ordering, which I kept meaning to double check but never got round to. I was about to check when I received the email saying the order was out for delivery, but it was about a week later. So maybe an automated email at the ordering stage – I did check my junk folder but still didn’t see one.

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Jenny S

Wed 12th Feb 2020

1 – in line with GDPR for confidentiality your product fit the bill
2 – the product suits our needs but we are transferring to electronic register
Service
3 – your service is excellent
4 – nothing to improve for us

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Andrew R

Wed 12th Feb 2020

Everything was great.

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Graham G

Wed 12th Feb 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? excellent
3.What did we get right? You were flexible when a problem arose
4.What could we improve? You initially supplied the wrong spec, so attention to detail when processing orders?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens helped to resolve the issue
Finally, out of 5 what would you rate us? 4

SSP Reply:
Thank you for your reply Graham and thank you for allowing us to rectify our error. We try our best, but we’re not perfect. On the rare occasion we do get it wrong we always try and resolve the problem as quickly and pain free as possible.
Thank you again for your custom.

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Hilary C

Wed 12th Feb 2020

Quick, efficient service.  Excellent product 5/5

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Amit P

Wed 12th Feb 2020

1.What made you choose to buy these products from SSP? - Google search.
2.What did you think of the product? - Great product.
3.What did we get right? - customer service, after sales, turnaround.
4.What could we improve? - product more expensive then all competitors - management considering others.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike, always very helpful and has good ideas.
Finally, out of 5 what would you rate us? - 4/5

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Joanne P

Tue 11th Feb 2020

1.What made you choose to buy these products from SSP? Repeat purchase
2.What did you think of the product? Good
3.What did we get right? Fast, efficient re-ordering process
Finally, out of 5 what would you rate us? 5

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Andrea H

Tue 11th Feb 2020

What made you choose to buy these products from SSP? - They are chosen by our managers
What did we get right? Yes good service
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Tanya is very helpful, knowledgeable & efficient
Finally, out of 5 what would you rate us? 5

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Jackie W

Tue 11th Feb 2020

Product: Great - 4 out of 5
Service: Excellent 5 out of 5

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Mr H. S

Tue 11th Feb 2020

1.What made you choose to buy these products from SSP? Had the right measure and looked good
2.What did you think of the product? Good quality
3.What did we get right? Everything
4.What could we improve? Nothing
Finally, out of 5 what would you rate us? 5

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Wendy

Tue 11th Feb 2020

The service was excellent, I had to phone your office as I was unsure of which pass wallet to buy and the gentleman on the phone was polite and helpful.
The delivery arrived quickly which was good as we needed the visitor passes urgently.
Many thanks

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Sarah W

Tue 11th Feb 2020

We brought the products after researching on-line when we needed to upgrade our visitors book to “embrace” GDPR.
Products are delivered on time and are fit for purpose.

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Cathy L

Tue 11th Feb 2020

Mum has dementia and kept switching her central heating off. Good product but had to cut out a piece for trunking.
Ordered online, easy process but estimated delivery date would have been helpful, although package arrived within a few days.
4 out of 5

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Louise A

Tue 11th Feb 2020

1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? What we expected
3.What did we get right? Quick delivery
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Someone did help me when the order wouldn’t go through on the website – I don’t have his name
Finally, out of 5 what would you rate us? 4 (website issue knocked a mark off)

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Jas R

Mon 10th Feb 2020

1.What made you choose to buy these products from SSP? - ONLINE SEARCH "LIKED WHAT I SAW"
2.What did you think of the product? NO COMMENT NOT USED IT YET.
3.What did we get right? 1st TIME SEAMLESS EXPERIENCE "WILL THAT CONTINUE"?
4.What could we improve? NO COMMENT AT THIS POINT ON THIS
Finally, out of 5 what would you rate us? 3.5 FOR THE 1ST TIME EXPERIENCE

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Wendy G

Tue 4th Feb 2020

SSP direct came up when I did a search for a " passing place - no parking" sign.

The website was straightforward to use.

It arrived in good condition.

My only issue is the additional delivery charge for being just slightly north of the Scottish central belt. I am from the North West of England, so I know exactly where you are located. I know that you are right on the motorway network and would be on motorways for most of the journey. The last 50 miles are on a good A road. I find it difficult to get my head round the fact that there is no delivery surcharge for Cornwall, East Norfolk or East Lincolnshire, which are slower and more awkward journeys.

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Derek W

Mon 3rd Feb 2020

1.What made you choose to buy these products from SSP? Recommendation from someone how had used SSP before.
2.What did you think of the product? The product did exactly what we needed it to do. Good quality
3.What did we get right? Everything, made it a seamless transaction.
4.What could we improve? Nothing really, was excellent service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Well… I think Hayley Ewens needs a special mention, superb email with right questions and presented in a way that I wanted to answer it. 😊
Finally, out of 5 what would you rate us? 5 out 5, outstanding customer service and product.
Have a lovely week and hope to do business with you again.

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Robert J

Sun 2nd Feb 2020

1.What made you choose to buy these products from SSP? I was looking for a good sized thermostat cover and through a google search your product seemed to fit the bill
2.What did you think of the product? It is fit for purpose.
3.What did we get right? The whole ordering process and efficient delivery, including regular email updates.
Finally, out of 5 what would you rate us? 5

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Darren A

Fri 24th Jan 2020

Great service as always 10 out of 10

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Kelly R

Thu 23rd Jan 2020

Your products were recommended to us by our fire officer when reviewing our fire risk assessment. The switch covers we ordered were delivered promptly and in good condition.

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Andy L

Thu 23rd Jan 2020

Sign delivered thank you
We needed a sign for a trailer so did a search and you came up
Good product delivered quickly
Cheers

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Michael W

Thu 23rd Jan 2020

The sign looks amazing. Thank you for creating them for me.

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James M

Thu 23rd Jan 2020

The product and service were excellent.  Just one small comments - it is a 1 metre long, flexible sign.  It had holes drilled in each corner but I needed to drill two more in the middle to make a good fixing to the wall.  No problem and you still get 5.

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Clive B

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? You had what we wanted without spend time searching the www.
2.What did you think of the product? Great… its a book so I don’t there is much more to say. This particular version asks for all the information we require from a visitor and complies with GDPR.
3.What did we get right? Yes
4.What could we improve? Nothing
Finally, out of 5 what would you rate us? 5

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Chris B

Thu 23rd Jan 2020

Everything was excellent with the recent order and I would give 5 out of 5. Ta

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Neil P

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? Easy to find on the internet and the correct size of item available.
2.What did you think of the product? It is exactly what we need.
3.What did we get right? Quick delivery as promised
Finally, out of 5 what would you rate us? 5

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Alex F

Thu 23rd Jan 2020

5 star !  Very pleased with your amazing service and the fact that you went to so much trouble to ensure that the sign that we had made was exactly what we wanted.

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Laura

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? One of my colleagues hit her head when she was moving underneath some stairs and I did a quick Google search for something like ‘foam edge protection’ and your website was one of the first that came up
2.What did you think of the product? It’s perfect for our needs
3.What did we get right? Very easy checkout and payment process, quick delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t speak to any humans, it was all done online.
Finally, out of 5 what would you rate us? 5

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Martin T

Thu 23rd Jan 2020

Thank you, everything worked smoothly. Five out of 5.

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Liz

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? - bought previously
2.What did you think of the product? - good for GDPR
3.What did we get right? - good service and quick delivery
4.What could we improve? - nothing - very efficient
Finally, out of 5 what would you rate us? 5

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Debbie F

Thu 23rd Jan 2020

Excellent service thankyou, ordered one day and delivered the next!
what more can you ask for

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Nicola C

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? We have purchased from you before
2.What did you think of the product? Perfect, solves our GDPR needs perfectly
3.What did we get right? Website and delivery
4.What could we improve? Delivery cost
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All on website
Finally, out of 5 what would you rate us? 5*

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Carol S

Thu 23rd Jan 2020

1.What made you choose to buy these products from SSP? Convenience and price
2.What did you think of the product? Very good
3.What did we get right? Yes
Finally, out of 5 what would you rate us? 5

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Ian B

Sat 18th Jan 2020

1.What made you choose to buy these products from SSP? Found you on the internet and just what I needed
2.What did you think of the product? Good
3.What did we get right? Right product – rapid delivery
Finally, out of 5 what would you rate us? 5

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Julie O

Sat 18th Jan 2020

1.What made you choose to buy these products from SSP? Found online
2.What did you think of the product? Excellent
Finally, out of 5 what would you rate us? 5

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Anon

Sat 18th Jan 2020

1.What made you choose to buy these products from SSP? Google suggestions in photos/purchase
2.What did you think of the product? Perfect
5 out of 5
Thank you.

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Chris B

Thu 16th Jan 2020

1.What made you choose to buy these products from SSP? Previously ordered the same product form SSP
2.What did you think of the product? Good quality – does the job
3.What did we get right? Product as ordered
4.What could we improve? Delivery was somewhat delayed and when questioned advised the order ‘had been lost’ despite payment having been made. Problem was quickly remedied
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Notwithstanding the above a good service and would use again
Finally, out of 5 what would you rate us? 5

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Susan H

Thu 16th Jan 2020

I was asked to order these books by my line manager who had found your website and considered that your products would match our GDPR requirements.  Your online customer service is excellent.  I am on a switchboard at Reception so I cannot ring you as this would block our lines so it was very good to be able to “chat” online and ask you some questions.  I am very sorry that I cannot recall the name of the person I “chatted” to.  Nothing to improve.  The books arrived the next day in spite of being ordered late in the afternoon.  I was most impressed.  Rating – 5 out of 5.  

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Barry S

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? A relative has dementia & Turns the wall mounted power switch off on her fridge/freezer occasionally, ruining the contents, the aim was to stop her doing this.
2.What did you think of the product? The cover was easy to fit & now the power can not be turned off easy
3.What did we get right? The product does its job & it was delivered quickly
4.What could we improve? The price of the product could be reduced & postage rate appeared high
Finally, out of 5 what would you rate us? 4 (would have been 5 except for price)

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Christine M

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? Our Health and Safety team chose you specifically for the parking signs we ordered so I raised the order for them
2.What did you think of the product? This is the 2nd order for the H&S team so I presume they are happy with them. I only raised the order so haven’t really looked at them closely.
3.What did we get right? Order went smoothly, delivery was good.
4.What could we improve? Nothing to add for this, all good.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t speak to anyone as I had all the details from the last order.
Finally, out of 5 what would you rate us? 5

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Debbie

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? Purchased previously.
2.What did you think of the product? We can’t afford an electronic system so this ‘fits the job’.
3.What did we get right? Quick delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Order online
Finally, out of 5 what would you rate us? 5

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Peter B

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? Was the right item at the right price
2.What did you think of the product? very good item
3.What did we get right? easy ordering, good product, quick delivery
4.What could we improve? can't find how to change my password
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? order was done online, so no-one was involved, however I did have to reset my password which was done online on the chat, they were very helpful
Finally, out of 5 what would you rate us? 4.8 out of 5

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Chris P

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? Internet availability
2.What did you think of the product? Good
3.What did we get right? Easy ordering, Quick delivery
Finally, out of 5 what would you rate us? 5

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James F

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? we selected your company after searching the internet for the correct product and your company name came up
2.What did you think of the product? the product is exactly what we needed
Service
3.What did we get right? The things you got right - it was easy to find on the internet - the ordering system was easy to use - the product arrived on time
4.What could we improve? I cannot think of anything to improve
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting?We did not speak to any individual
We would rate with 5 stars

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Andy S

Wed 15th Jan 2020

Andy S 15 January 2020
1.What made you choose to buy these products from SSP? Returning customer!
2.What did you think of the product? You’re the best choice for what we were after !
3.What did we get right? Everything!
4.What could we improve? Nothing!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Website
Finally, out of 5 what would you rate us? 5

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Mike B

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? It was my manager who had used your products before that requested me to purchase it.
2.What did you think of the product? N/A
3.What did we get right? Yes from the email trail between my manager and your team they seemed to work to a right first time solution.
4.What could we improve? Not much from what I have seen so far
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes – he communicated well with my manager to find a solution to fit his requirements which made the purchasing process easy.
Finally, out of 5 what would you rate us? 5

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Carol F

Wed 15th Jan 2020

1.What made you choose to buy these products from SSP? Purchased before
2.What did you think of the product? Brilliant
3.What did we get right? Absolutely
4.What could we improve? No everything was great and prompt delivery.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I ordered online.
Finally, out of 5 what would you rate us? 5

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Joanne S

Mon 23rd Dec 2019

1.What made you choose to buy these products from SSP? We have used this product before
2.What did you think of the product? Suitable for purpose
3.What did we get right? Spot on
4.What could we improve? No
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I cannot remember his name but he was very helpful
Finally, out of 5 what would you rate us? 5

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Beatriz

Mon 23rd Dec 2019

1.What made you choose to buy these products from SSP? A client of ours recommended us your product
2.What did you think of the product? It seems good quality product
3.What did we get right? We receive it in 24 hours.
4.What could we improve? In expediting the delivery of the pro forma invoice

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Angela S

Fri 20th Dec 2019

Thank you, we received the parcel today! The signs are perfect thank you, very happy

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Elisabeth F

Fri 20th Dec 2019

All good thank-you, 5 stars and I am a repeat customer

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Denise C

Fri 20th Dec 2019

1.What made you choose to buy these products from SSP? Kinmar Removable Security Nuts With Tool BZP M10 (100 pack)
2.What did you think of the product? Haven’t used yet.
3.What did we get right? Provided what I asked for/ordered.
4.What could we improve? Nothing as I’m happy with the service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The person that took my order was helpful and polite but sorry I didn’t catch his name.
Finally, out of 5 what would you rate us? 5

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Cheryl M

Fri 20th Dec 2019

Firstly your guy who answers the phone Steve I think – 1st class, this is my second order and I have dealt with him both times he’s excellent 

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Brian H

Fri 20th Dec 2019

1.What made you choose to buy these products from SSP? Online Searched for what I was looking for and found your site, with exactly what I needed.
2.What did you think of the product? Ideal for our requirements.
3.What did we get right? Great response, good price and speedy delivery. Great customer service.
4.What could we improve? Can’t think of anything in particular – really pleased.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton – good job.
Finally, out of 5 what would you rate us? 5 out of 5

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Andrew C

Fri 20th Dec 2019

1.What made you choose to buy these products from SSP? Google Search products looked good
2.What did you think of the product? Very Good, Very pleased
3.What did we get right? Price, Delivery, packaging
4.What could we improve? ??
Finally, out of 5 what would you rate us? 5

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Julie R

Fri 20th Dec 2019

I found your website as i was wanting a personal sign making.
Yes i am very pleased with the signs and the gentleman i spoke to on the phone was very helpfull and polite.
I would give you a rating of 5.
Thank you

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Denzil W

Thu 19th Dec 2019

1.What made you choose to buy these products from SSP? Exactly what I required
2.What did you think of the product? Very good
3.What did we get right? The attitude of your sales team are very helpful.
4.What could we improve? Nothing !!! keep doing what you are good at
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The person that I spoke with but cannot recall his name
Finally, out of 5 what would you rate us? FIVE.

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Brian R

Thu 19th Dec 2019

1.What made you choose to buy these products from SSP? - Specified
2.What did you think of the product? - Excellent
3.What did we get right? - Online ordering easy
4.What could we improve? - hehaw
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Called to confirm delivery and delivered as advised
Finally, out of 5 what would you rate us? – 5

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Darren D

Wed 18th Dec 2019

Peter in sales was very helpful , the product is well priced and delivery very fast , the sign are good but have found that the frames rust quite quickly through the coat of paint that it has even in the store and one of the weld on the frame has come apart so a better care in manufacturing needs to be taken and some edges are sharp , and not sure if galvanising would be an option over painting we would have paid a bit more for galvanising as the signs are in the road sides at this time of your , I would rate SSP 4out 5 at present.

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David R

Mon 16th Dec 2019

nice product, good service, 5/5, well done!

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Katie P

Fri 13th Dec 2019

1.What made you choose to buy these products from SSP? Repeat order
2.What did you think of the product? Good
3.What did we get right? Everything
Finally, out of 5 what would you rate us? 5

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Elaine F

Fri 13th Dec 2019

What made you choose to buy these products from SSP?Chosen by another member of staff.
What did you think of the product?It works very well for our needs.

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Helen R

Thu 12th Dec 2019

1.What made you choose to buy these products from SSP? One of the products is bespoke printed and it was well priced
2.What did you think of the product? Good value, seem to be good quality products
3.What did we get right? Customer service was excellent and the free drilling service was a bonus. Delivery was super speedy ;-)
4.What could we improve? The notes section on the visitor sign is missing on the online ordering system and there is no mention of the hole drilling service on the MAX HEADROOM sign ordering section
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee was really helpful
Finally, out of 5 what would you rate us? 5

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James L

Thu 12th Dec 2019

1.What made you choose to buy these products from SSP? Ans. Our previous signs were stolen
2.What did you think of the product? Ans. Excellent product
3.What did we get right? Ans. Everything
4.What could we improve? Ans. Nothing
Finally, out of 5 what would you rate us? Ans 5

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Chris B

Thu 12th Dec 2019

1.What made you choose to buy these products from SSP? Your web site was easy to navigate and I quickly found the product I was seeking
2.What did you think of the product? The quality seems good – time will tell
3.What did we get right? No nonsense good service. The artwork approval sheet was reassuring
4.What could we improve? Not sure there was any value in sending me a hard copy brochure. Save yourself the print and post cost
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I did not deal with anyone directly – the sales teams were efficient and provided a good service

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Gary H

Thu 12th Dec 2019

1.What made you choose to buy these products from SSP? Suggested by our customer
2.What did you think of the product? As expected
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not on this occasion
Finally, out of 5 what would you rate us? Five

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Elizabeth M

Thu 12th Dec 2019

I was delighted with the service received from SSP.
1. What made you choose to buy these products from SSP? To be honest; it was difficult to find a supplier
2. What did you think of the product? Product fine
3. What did we get right? Quite expensive I felt although only ordered 2 x 25 lanyards
4. What could we improve?Just the price for us here
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever answered my initial call was more than helpful
6. 5 out of 5 for sure

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Sara P

Thu 12th Dec 2019

You were the only company that I could find that met requirements.The product is great, although your visitor and governors lanyards come in too bigger packet, for a primary school, we don’t have a need for 100 visitor lanyards, it would be really helpful if you could supply these in smaller amounts.
Service was good.
4/5 because of the number of lanyards being high!

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Brian L

Wed 27th Nov 2019

I found SSP through the internet.

I have been very impressed with the products, price and the speed of turn around from order to delivery. Everyone I have dealt with on the sales team has been excellent and would give you a 5. Keep up what you are doing and I am sure we will be placing more orders for adhoc signs in the future.

 

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Alistair M

Tue 26th Nov 2019

Repeat order to replace damaged waterproof emergency exit break glass
Service delivery as promised

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Chris Mc

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Required a GDPR visitors book
2.What did you think of the product? Great product
3.What did we get right? Everything
4.What could we improve? Can’t think of anything
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee, Hayley and Gwyn were all very helpful and assisted me in getting the right product
Would rate 5, very happy with the book

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Corbridge P C

Tue 26th Nov 2019

You were the only supplier of the locking valve covers I could find. Excellent product that does the job. Very easy to order online and super fast delivery with delivery updates. Excellent service. 5 Star rating
Thank you

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Bronte K

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Best price we could find
2.What did you think of the product? We haven’t received them yet but they are due to be delivered today
3.What did we get right? Customer service was very fast
4.What could we improve? Delivering Goods ( the time it takes )
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton and Mark hughes

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Barwell Academy

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Looking at upgrading our system and came across your company products through online search
2.What did you think of the product? Very good, does exactly what we need.
3.What did we get right? Right from the start the service has been excellent. I could not see clear enough from the online image what details the visitor book recorded so emailed to ask for clear details, a PDF example was sent. We then ordered the product and a few days later discovered a discrepancy so called SSP who also dealt with it very promptly. No complaints
Finally, out of 5 what would you rate us? 5

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Dawn H

Tue 26th Nov 2019

We have purchased from you before so were happy with previous service hence the re-order.
Excellent delivery and response times.
Many thanks and regards

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Rachael D

Tue 26th Nov 2019

We are very happy with the product and the service and every member of staff that we have had dealings with has been very helpful.
We would rate you 5/5 - thanks.

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Christopher T

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? - SSP Deal with Kinmar security products
2.What did you think of the product? - Hopefully they shall do the job required
3.What did we get right? – Everything went smoothly and was a seamless transition from initial enquiry to order placement
4.What could we improve? - nothing as far as im concerned (at the moment 😉)
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - Mark Hughes - Business Development Manager (very helpful indeed)
Finally, out of 5 what would you rate us? 5 easily

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Jane M

Tue 26th Nov 2019

1.What made you choose to buy these products from SSP? Previously used and pleased with product & service
2.What did you think of the product? As described and as required
3.What did we get right? Prompt service
4.What could we improve? Nothing at this time
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Apologies, all done online. Happy with all the team who work behind the scenes and got our order on the system, picked, packed, delivered, invoiced etc.

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Clive T

Wed 30th Oct 2019

1.What made you choose to buy these products from SSP? YOU HAD THE PRODUCT , THAT I SET OUT TO BUY. THE RACKING INSPECTION SYSTEM.
2.What did you think of the product? A VERY PROFESSIONAL PRODUCT. THAT IS WHY I ALSO BOUGHT THE OTHER TAG ITEMS.
3.What did we get right? EVERYTHING ALL OK.
4.What could we improve? ALL SEEMS GOOD.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? EVERYONE I DEALT WITH WAS VERY INFORMATIVE.
5 OUT OF 5.

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Bev C

Fri 25th Oct 2019

Good morning

We came across your site through searching on Google. We liked the products and the delivery was prompt. 5/5 rating 

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Derek M

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? You had a good range of sizes available.
2.What did you think of the product? Very good quality.
3.What did we get right?Quick delivery.
4.What could we improve? Can't think of anything.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I spoke with was very helpful, sorry I can't remember any names.

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Ian G

Thu 24th Oct 2019

Thanks for getting in touch.
Yes, very pleased with your service and will certainly use you again.

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Clare D

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? Recommended by a neighbour
2.What did you think of the product? Fit for purpose and a good weight
3.What did we get right? Very fast service and good communication
4.What could we improve? Nothing for me
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I am sorry but I don’t have her name but a very helpful lady
Finally, out of 5 what would you rate us? 5

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Barbara C

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? Purchased before after google search
2.What did you think of the product? Excellent
3.What did we get right?Internet ordering was very easy and delivery very fast
4.What could we improve? Nothing – perfect as you are
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? When I originally ordered earlier this year, I ordered the wrong book. Mark Hughes arranged for return/replacement- very good service
Finally, out of 5 what would you rate us? 5

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Elaine W

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? Our company is now required to use a Confidential Visitor Sign-In book and your company had what we needed.

2.What did you think of the product? Serves the purpose as intended.

3.What did we get right?  Yes

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us?  5

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Chris G

Thu 24th Oct 2019

Thanks for the email, I have been impressed by both the product and staff of your business. Answers to your questions below;

1.What made you choose to buy these products from SSP? Only product that we could find for the job.

2.What did you think of the product? Good quality and easy to use with all appropriate fittings.

3.What did we get right? Everything!

4.What could we improve? N/A

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No one person.

Finally, out of 5 what would you rate us? 5

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Dave S

Thu 24th Oct 2019

1.What made you choose to buy these products from SSP? internet search

2.What did you think of the product? very good no complaints

3.What did we get right? yes exactly right

4.What could we improve? no issues so nothing to do better

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? no all good

Finally, out of 5 what would you rate us? Rating out of 5 = 5

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Margaret A

Thu 10th Oct 2019

1.What made you choose to buy these products from SSP? Yours looked like a good website
2.What did you think of the product? Product is very good (GDPR visitors sign-in book)
3.What did we get right?Delivery and good service

4.What could we improve? Nothing

5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, we did everything online and all went very well
6.Finally, out of 5 what would you rate us? We would definitely rate SSP Direct 5 out of 5

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Ann P

Thu 10th Oct 2019

1.What made you choose to buy these products from SSP? Recommended by our Gas engineers.
2.What did you think of the product? As far as I am aware they are working well and resolve a difficult management problem.
3.What did we get right? Delivered quickly to the correct address and on time.
4.What could we improve? I had to ask for the invoice as it wasn’t emailed to me but was sent as soon as I requested it.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A
Finally, out of 5 what would you rate us? 5 very good service

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Gill P

Tue 8th Oct 2019

1.What made you choose to buy these products from SSP? Recommended by another school
2.What did you think of the product? It's great, does exactly what we need
3.What did we get right? Prompt service, answer any queries quickly and courteously and gave advice when necessary
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?I've dealt with Jessica and Mike both of whom have been very polite in their emails even when I've been a bit dim!
Finally, out of 5 what would you rate us? 5

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Andrea M

Tue 8th Oct 2019

1.What made you choose to buy these products from SSP? We have bought from you before so knew you would have the products we required
2.What did you think of the product? The product works well for us
3.What did we get right? The customer service was good and the information we were sent helped as a product we use intermittently it was useful to discuss details on the phone
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone we dealt with was very helpful
Finally, out of 5 what would you rate us? 4

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Keith H

Mon 7th Oct 2019

1.What made you choose to buy these products from SSP? You were 1 of only very few available
2.What did you think of the product? Excellent
3.What did we get right? Yes
4.What could we improve? Not for me!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The team itself for all being helpful to solve my problem. The Bus Stop!!

Finally, out of 5 what would you rate us? 5

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Colin P

Mon 7th Oct 2019

From my point of view as a buyer.
The order was easily placed and was delivered without a hitch so I am happy.
Thanks – so I give you a 5 as no problem at all with your service.

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Corinne O

Mon 7th Oct 2019

1.What made you choose to buy these products from SSP? Was the cheapest we could find, and easy to order.
2.What did you think of the product? It is the 2nd one we have ordered.
3.What did we get right? – delivery very prompt
4.What could we improve? Nothing I can think of
Finally, out of 5 what would you rate us?

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Kingdom

Mon 7th Oct 2019

Price was cheaper/reasonable compared to others.
I believe you automatically keyed the cages alike which is the correct action to take.
All good. Thank you

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Graham G

Tue 1st Oct 2019

1. What made you choose to buy these products from SSP? You were high up on a google.
2. What did you think of the product? Very good.
3. What did we get right?Time from order to receipt was brilliant & I was against the clock.
4. What could we improve?You forgot to drill the corner holes that I asked for.
5. The person that e-mailed me on the graphics approval who said that I would get the sign by Monday.

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DAVID M

Tue 24th Sep 2019

1.What made you choose to buy these products from SSP? I couldn't find them anywhere else
2.What did you think of the product? OK - but to shallow for my application so I had to adapt it
3.What did we get right? Prompt dispatch
4.What could we improve? Rip carriage cost to Northern Ireland
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 3

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Eleni

Wed 18th Sep 2019

1.What made you choose to buy these products from SSP? GDPR Visitors book
2.What did you think of the product? Suitable for GDPR rule changes
3.What did we get right? The order and delivery
5 / 5 rating for service.

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Vivienne R

Thu 12th Sep 2019

Good service thanks

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John D

Thu 12th Sep 2019

1.What made you choose to buy these products from SSP? Website search

2.What did you think of the product? Very good 

3.What did we get right? Quick delivery and easy payment process 

4.What could we improve? Nothing 

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All of you 😀

Finally, out of 5 what would you rate us? 5

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Jason S

Wed 11th Sep 2019

5/5. Fair price & delivery as agreed.

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Jane W

Tue 10th Sep 2019

We bought this cover because my elderly mother keeps switching off the heating controls. This was the only product we found that would serve the purpose of stopping her doing that yet being able to access the controls ourselves.
We find it a very sturdy, clear and easy to use, although it does not swing on a 'hinge' as we expected, but we have mastered putting it on and off. My husband found it straight forward to fit. The clear measurements given in the product description meant we had chosen correctly for our purpose.
It arrived the day after ordered. So we were pleased with our choice and the service. 4 out of 5 just because a hinge would be easier to access

 

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Hazel H

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? I was asked to source a sign for an award scheme that we were running for colleagues and used google which brought up your site.
2.What did you think of the product? It is well made and is right for the purpose we are using it for
3.What did we get right? Mike in your Customer Sales Department has been a champion, guiding me through the process, sending proofs through and advising when we should receive the product.
4.What could we improve? I have dealt with Mike now on two occasions and don’t think he could improve the Customer Service
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee in your Direct Customer Service Department
Finally, out of 5 what would you rate us? 5 – everything was explained and product delivered when it said it would be

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Rhian B

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? All other confidential visitors books were just the paper book. Yours had a much more professional finish with the hardback cover which is what we were after.
2.What did you think of the product? Fantastic quality and looks great on our reception table. Exactly what we were looking for.
3.What did we get right? Speedy delivery, great product.
4.What could we improve? Nothing, very pleased customer.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry didn't deal with anyone specific.
Finally, out of 5 what would you rate us? 5

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Amin D

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Looking for bus stop signs on the internet
2.What did you think of the product? Good
3.What did we get right? Quick return of art work & delivery of goods
4.What could we improve? Pricing?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gentleman who rang me up about the order
Finally, out of 5 what would you rate us? 4.5

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Keith F

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Found on internet
2.What did you think of the product? Was ok .. for a reasale actually , but my customer was happy
3.What did we get right? everything
4.What could we improve? Free beer with every order !! ha ha
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone !!
Finally, out of 5 what would you rate us? 5

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Adrian O

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Been looking to solve this problem for a while, as my Mother has Dementia and keeps switching off plugs, and your Co came up first on Google search
2.What did you think of the product? Great idea
3.What did we get right? Fast and efficient
4.What could we improve? Price
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton, prompt and efficient response.
Finally, out of 5 what would you rate us? 5

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mason m

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? provided what we needed
2.What did you think of the product? excellent value
3.What did we get right? everything
4.What could we improve? No. It was really good service
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? front of office staff
Finally, out of 5 what would you rate us? 5

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Cherylle-Ann W

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? Because it most suited our needs
2.What did you think of the product? Very good
3.What did we get right? A quick and efficient service
4.What could we improve? I cannnot add anything
Finally, out of 5 what would you rate us? 5

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Barry L

Tue 10th Sep 2019

I was looking for a specific GDPR compliant Visitors book that would include Car registrations , yours seemed to be the best book and the price was quite good also. The purchase of the Visitors book cover for the price was good and it makes the book look professional.

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Lut V

Tue 10th Sep 2019

1.What made you choose to buy these products from SSP? GDPR + we can’t find this product in Belgium
2.What did you think of the product? Very good
3.What did we get right? Quick delivery
4. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The persons I spoke to on the phone was very helpful
Finally, out of 5 what would you rate us? 5

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Amy H

Tue 10th Sep 2019

We’re really happy with our GDPR visitor book, every visitor who has written in it so far has commented that they like that their details cannot be seen by anyone else. Thank you, we’d rate it 5 out of 5.

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Darren B

Mon 9th Sep 2019

1.What made you choose to buy these products from SSP? Google search had you more or less at the top, the other companies did not have what we were looking for.
2.What did you think of the product? Quite good,it will do the job it was d esigned to do. If I had one nit-pick, it would be for stronger adhesive on the backs. We used these foam edge protectors on two different surfaces.

On wood, it stuck on like a limpet, on painted metal less so, I had to attach tie wraps to hold it in place.
3.What did we get right? Description of goods and delivery time.
4.What could we improve? See my answer for question 2, but service wise I have no complaints.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever dealt with the order, packaged it and sent it out for next day delivery. Whether that was one person or a team.
Finally, out of 5 what would you rate us? 5

SSP Reply
Hello Darren
Thank you so much for taking the time to reply and I am glad to hear that you are happy.
With regards to the adhesive on the metal, to get the best results we would recommend applying it to a smooth surface and ensuring that the surface is cleaned and thoroughly dried before application. I am pleased that you have managed to get around this anyway, but it may be useful for future reference.
Kind regards and thanks again for your order.

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Paul W

Mon 9th Sep 2019

1.What made you choose to buy these products from SSP? We required a solution to a problem and the cover you supplied was the only one on the market we could find.
2.What did you think of the product? Very good quality.
3.What did we get right? Next day delivery, ease of ordering.
4.What could we improve? Nothing comes to mind.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
We did not have any person to person contact as all the confirmations were automated. Maybe make up a name and use that instead to give it a human touch at the end of the auto email. When someone asks about their order they can then reply thinking it is a real person!
Just an idea.
Finally, out of 5 what would you rate us? 5

SSP Reply
Hello Paul. Thank you for taking the time to give us feedback. I have been meaning to do this for some time, so thank you for reminding me! Our IT department are on it.
Thank you
Hayley

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Suzanne K

Thu 5th Sep 2019

This was received on time yesterday and I am replying to say how impressed I was with the ease of ordering and delivery.  I was hesitant to order online, but this has been painless and a welcome experience.  Well done!

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David L

Tue 3rd Sep 2019

SSP Direct..
I was completely satisified with the service I received from SSP. I think I found SSP after a Google search.
Many thanks

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Andy T

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? recommendation
2.What did you think of the product? good
3.What did we get right? service
4.What could we improve? No issues
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? no
Finally, out of 5 what would you rate us? 5

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Catherine E

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? Internet search; it was something that met what we needed.
2.What did you think of the product? Very nice and good quality.
3.What did we get right? Helpful email guidance, prompt delivery.
4.What could we improve? Not sure; I was really pleased with your service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee for politely and carefully helping us to refine the product that we wanted - thank you Mike!
Finally, out of 5 what would you rate us? 5

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Anthony M

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? I knew what I needed and found it on the internet. Your company was the first one listed.
2.What did you think of the product? The product was first class.
3.What did we get right? Delivery was very quick. You also amended my first order efficiently after I phoned you.
4.What could we improve? Nothing I can think of.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? The chap who dealt with my phone call did a good job.
I’ll give you a 5.

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Eamonn D

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? Fire door ID tags
2.What did you think of the product? Really good product
3.What did we get right? Everything
4.What could we improve? N/A
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A keep up the good work as I have used your company for many years
Finally, out of 5 what would you rate us? 5

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anon

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? A trusted looking supplier that can provide a custom made sign for a decent price.
2.What did you think of the product? Product was as requested. Effective
3.What did we get right? You verified the design before creating, allowing a small modification.
4.What could we improve? Payment by invoice after product delivery.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – I dealt with Mike McNee, I have no complaints.
Finally, out of 5 what would you rate us? – 4.5

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Kerry

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? We chose the locking radiator valve covers to prevent our clients with learning disabilities tampering with the radiator thermostat valves and to regulate the temperatures throughout the building. The price purchased was value for money and cheaper than ones we had previously purchased via a third party plumbing and heating engineering company.
2.What did you think of the product? The product was fit for purpose, of a good quality and practical given one key fits all.
3.What did we get right? Case greatly appreciated the discount offered by SSP and the next day delivery at no extra charge
4.What could we improve? Can’t think of anything however if I was to nit-pick, as a charity with strict purchase control systems, i.e. dual signatures, I would prefer to purchase via an invoice system on 30 days payment terms to enable the correct paper trail at our side.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn’t catch the name of the person who dealt with our initial order, however all correspondence with SSP has been professional and prompt.
5 out of 5, we will bookmark your website for any future requirements.

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ClarkAP

Tue 3rd Sep 2019

1.What made you choose to buy these products from SSP? I have used your company before.
2.What did you think of the product? The product was similar to our last purchase (a defib box) so I knew what I was getting.
3.What did we get right? Setting up the account very easy.
4.What could we improve? happy with service.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? The initial help with setting up the account, sorry cannot remember their name.
Service great. 5/5

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Christine D

Tue 3rd Sep 2019

I have had the GDPR visitors books from you in the past and wanted a more personalised one. The service was great and I got the books I ordered before term started.

 

I would rate you as a 5

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Paul M

Wed 24th Jul 2019

Just a note to let you know how pleased we are with the 4 signs that you have made for us.

I had not guessed that they would be with us so soon (the stands even matches closely the grey we have for our professional machines and furniture – a bonus!)

I attach a photo of one of the signs. Thankfully all 4 sets were in perfect condition.

Thanks to you and your colleagues for the great service

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Julie O

Tue 9th Jul 2019

1.What made you choose to buy these products from SSP? Our Quality manager sent me the link to action
2.What did you think of the product? The book was actual as I expected. Although the hard backed folder was damaged you quickly replaced.
3.What did we get right? Everything apart from the folder. Although you said properly damaged in transit, I feel it was manufacture.
4.What could we improve? The folder could have been a little deeper, but not a problem for us as always open. Also as always open the printing of Company details on front cover is never seen, you may like to think about offering a small area for company details on each page.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.
Finally, out of 5 what would you rate us? 4.8

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Peter B

Tue 9th Jul 2019

We are a new customer, and are hoping that we will have many more orders to place with you and we will have a mutually rewarding long term relationship.
Our first order was delivered direct to our customer, and we are pleased with the experience so far. We have spoken to various people at SSP Direct and all have been very helpful. It is early to judge, but so far we are very happy, and hope it continues.

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Karyn O

Tue 9th Jul 2019

Thank you Hayley for your email.
We have previously trialed this book from yourselves and it serves its purpose well.
The product does its job perfectly for us.
The person that I spoke to over the telephone for help with ordering was very polite
and helpful.
The product arrived promptly.

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Kevin L

Tue 9th Jul 2019

1.What made you choose to buy these products from SSP? Specific requirement
2.What did you think of the product? Very Good
3.What did we get right? Everything Thank you.
Finally, out of 5 what would you rate us? 5

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Sam J

Mon 8th Jul 2019

Needed refills for our visitor books.
Always a prompt, efficient and friendly service from SSP.

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Paul D

Mon 8th Jul 2019

1.What made you choose to buy these products from SSP? The right product @ the right price
2.What did you think of the product? Good
3.What did we get right? Good. Problem with the courier, not your fault but good communication to make me aware of the issue
4.What could we improve? All good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t catch the name, but the person who liaised with me a couple of times on the phone when the courier had problems was very good.
Finally, out of 5 what would you rate us? 5

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Jessica D

Mon 8th Jul 2019

1.What made you choose to buy these products from SSP? – creating a bus stop for adults living with dementia to prevent wandering in a day centre
2.What did you think of the product? – very good
3.What did we get right? Fantastic , great and super efficient
Finally, out of 5 what would you rate us? 5

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Business Manager

Wed 26th Jun 2019

1) 1.What made you choose to buy these products from SSP? Purchased previously
2) What did you think of the product? Good quality product/very specific pages which is great!
3) What did we get right? Quick delivery, well packaged
5/5!!

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Chris H

Wed 26th Jun 2019

I would rate your service and the product as 5 star.

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Roger C

Tue 25th Jun 2019

You did what I wanted and it was easy to open credit account. The product was good and delivered quickly

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Eddsie J

Tue 25th Jun 2019

1.What made you choose to buy these products from SSP?
Historically we have been purchasing from you for some time, I have recently taken on an additional role of purchasing consumables and was told to use you as an exiting supplier.
2.What did you think of the product?
We purchase visitor pass registers from you, and they works well for us.
3.What did we get right?
I called SSP and the person I spoke with on the telephone was very helpful, knowledgeable and accurate with the information he gave.
4.What could we improve?
This is the first time I have made a purchase from SSP, and the process went like clockwork.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
As mentioned in Q3, the gentleman that answered the phone, deserves a thank you, but I unfortunately did not take his name.
I would rate the service received as 5 out of 5!

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Carl W

Tue 25th Jun 2019

1.What made you choose to buy these products from SSP? We had brought the same item previously
2.What did you think of the product? Suitable for apllication
3.What did we get right? Yes
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not sure if the gentleman was called Chris, I do have an abit of not taking down peoples names
Finally, out of 5 what would you rate us? 5

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Debbie

Tue 25th Jun 2019

The service I received from you guys was excellent and will definitely use you again if I need to purchase signs etc.

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Ann F

Tue 25th Jun 2019

1.What made you choose to buy these products from SSP? This was a repeat order as we had previously bought these visitor passes.
2.What did you think of the product? They are exactly what we needed with our Logo on them and we are very pleased with them.
3.What did we get right? Quick, efficient service.
4.What could we improve? No complaints whatsoever.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I dealt with Mark Hughes and he conducted the sale very professionally.
Finally, out of 5 what would you rate us? 5 out of 5

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Admin

Tue 25th Jun 2019

Thank you for the email. I am more than happy to answer your questions.
I have ordered from you before and this is the second time I have purchased these particular items. Again your product and service was fantastic. I will be ordering from you again in the future.

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Chris B

Tue 25th Jun 2019

1.What made you choose to buy these products from SSP? – I have bought these products from you before
2.What did you think of the product? – Very Effective
3.What did we get right? – Everything was fine and delivery was very prompt
Finally, out of 5 what would you rate us? - 5

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Alan D

Tue 25th Jun 2019

1.What made you choose to buy these products from SSP? – Found your web site had all the info I required and stock of product I was searching for.
2.What did you think of the product? – Excellent, fit for purpose.
3.What did we get right? – Great Web Site, easy to navigate/search, plenty of stock on the products I was searching, great next day delivery service,
4.What could we improve? – Nothing springs to mind
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Just the customer service team who kept me informed from order to delivery.
Finally, out of 5 what would you rate us? – 5. will be using you again in the near future to see if you can beat or match my current supplier of 25mm 40mm and 60mm x M3.5 Raised CSK PIN HEX ( I normally buy 3,000 of each every few months )

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Robert A

Mon 24th Jun 2019

Thank you for my parcel, delivered today and am very pleased.
Your company was very informative and prompt

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Pauline C

Mon 27th May 2019

Thank you for getting in touch. The delivery was very prompt and the product is as we expected. 5 out of 5.

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Lisa C

Fri 24th May 2019

I found your company's customer service to be very good. I have had a couple of queries regarding the product I purchased, I have been in contact with Mike McNee and he has been very helpful in trying to solve my problems. On customer service I would recommend SSP Direct.
Perhaps in the future the manufacturers of the fobs will make them more suitable for people with limited strength in their fingers and therefore, ideal for disabled.

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Sarah S.

Thu 23rd May 2019

My experience with SSP was fabulous! Everything arrived when you said it would and all my questions were answered ahead of time. I called to get more information initially, and it was really excellent customer service. Even to the point of admitting that some things needed updating on the website for one of the product pages. I then saw those changes the next time I visited that page later in the day. Really top notch!

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Anna O

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Found after an internet search, looked to be of good quality, fit for purpose and reasonable pricing.
2.What did you think of the product? We have just installed these yesterday and seem to be of very good quality.
3.What did we get right? Everything. Speedy, no issues, good quality
Finally, out of 5 what would you rate us? 5

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HEATHER J

Thu 23rd May 2019

We placed 2 orders, they were identical. We purchased 2 rectangular reflectors for our brick gate pillars. the reflectors were delivered in a timely manner.
The second order, 1 of the reflectors was slightly damaged on one corner, but not noticeable once erected on the wall. Shame though as the other 3 were without the fault.
Otherwise 100% happy and would use again. We selected your company as the reflectors were a better size than I had seen on alternative sites.

SSP Reply:
Good morning Heather.
Thank you so much for your feedback.
I am sorry that one of the reflectors was slightly damaged in transit. I am however pleased to hear that you are happy with your order as a whole though.
If you have need to use us again in the future, please ask for myself and I will be happy to give you a small discount as a goodwill gesture.
Kind regards and thanks again,
Hayley

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Peter C

Thu 23rd May 2019

Hello, Hayley my recent order was
Reasonable priced and exactly met our requirements.
Quality manufacturing process and delivered intact.
Goods delivered exactly as ordered and quickly.
Ease of use on your webpage.
5 stars for we hope to place more orders as we require

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Andrea B

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Have purchased from you previously
2.What did you think of the product? OK
3.What did we get right? Everything
4.What could we improve? Everything was fine
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Purchased online
Finally, out of 5 what would you rate us? 5

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Sariah C

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Because we have used you before
2.What did you think of the product? It meets out requirements, under GDPR
3.What did we get right? Swift postage
4.What could we improve? Prices being slightly cheaper would be nice, or discounts for educational establishments
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, ordered online
Finally, out of 5 what would you rate us? 4

SSP Reply: You will be pleased to know that we have just lowered our prices on GDPR books, which you will benefit from when you reorder. It is probably worth saying that we will always look at pricing based on quantities, so if ordering in bulk with other schools, or suggesting this to your local council is an option we will always try and work with you on costs.

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Katharine C

Thu 23rd May 2019

1. We chose your product as it fitted our purposes exactly.
2. We are very pleased with your product.
3. Despatch and delivery were excellent.
4. We ordered online which was quick and easy.

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Justin L

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? – Good website reviews
2.What did you think of the product? – Top drawer – Thank you
3.What did we get right? Great delivery times and great service from you
4.What could we improve? All good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee
Finally, out of 5 what would you rate us? 5

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Katie A

Thu 23rd May 2019

1. Found easily on google, very good price, easy to order.
2. Great quality, printed well, perfect for the new warehouse.
3. Great service, quick responses and delivery.
4. All great!
5. Great service from Mike McNee
5/5

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Nina U

Thu 23rd May 2019

1.What made you choose to buy these products from SSP? Replacement product. The school had purchased the visitor book in the past and I got your company contact details and information from the front of the old visitor book.
2.What did you think of the product? Very pleased with the product. It is good quality and although it was more costly that other versions on other online sites, it was good value for money with 500 entries.
3.What did we get right? Website was very easy to use and was very impressed with the speed of the delivery.
4.What could we improve? Nothing relating to my order.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Purchased online.
Finally, out of 5 what would you rate us? 5

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Karen B

Thu 23rd May 2019

 

1.What made you choose to buy these products from SSP? I have used you before and received excellent service
2.What did you think of the product? Good product
3.What did we get right? Delivery and price
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I have dealt with so far has been helpful, nothing too much trouble.
Finally, out of 5 what would you rate us? 4

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Andy

Wed 22nd May 2019

Customer specified item, very quick efficient service

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Helen G

Wed 22nd May 2019

Thank you for your swift reaction to our order for a GDPR sign in book we are very happy with your service and use your products to conform to the necessary legal requirements

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Office

Wed 22nd May 2019

1.What made you choose to buy these products from SSP? Safe GDPR documents
2.What did you think of the product? OK but expensive
3.What did we get right? Quick delivery
4.What could we improve? Cost

SSP Reply:
Thank you for your feedback.
You will be pleased to know that we have just reduced the cost of our GDPR books, which you will benefit from when you come to reorder. If you are ordering multiple books we will always look to work with you on pricing. Please just give our friendly customer service team a call to discuss this.

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Joan D

Wed 15th May 2019

I was genuinely delighted with the service you provided and the swiftness of the delivery.
When I tried to buy the item I wanted online it redirected me to your contact number as I am living in Ireland and it seems that this is the only way to contact you. However the call was answered quickly and the man taking my details was polite and helpful.
I would recommend your organisation without a doubt.

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Alison B.

Tue 14th May 2019

Thank you for your email.
We decided to buy products from SSP Direct as there appeared to be a good choice/selection of the items we were looking to buy. Products and availability were good. Service provided was fast and efficient. Overall rating we would give 5.
Hope this helps.

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Angela

Mon 13th May 2019

1.What made you choose to buy these products from SSP? Product search we were looking for came up tops in google and the fact that we could make it bespoke
2.What did you think of the product? Absolutely loved the end product – it added the personal side to it.
3.What did we get right? Timings were perfect, there wasn’t a hard push sale, I could do this in my own time, which worked really well for me. Even though there were a number of people involved, the transition from one person to the next was seamless and it was brilliant that whoever took over, knew exactly where we were in the process. 
4.What could we improve? Everything worked really well for me so I wouldn’t be able to suggest any improvements – it worked well on my time which I think is great.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Special thanks to Mike McNee; Gwyn Evans and Mark Hughes
Finally, out of 5 what would you rate us? 5

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Sam

Fri 10th May 2019

1.What made you choose to buy these products from SSP? Good website & customer service when I called in
2.What did you think of the product? Very good product, although the paint finish looked a little thin (big sign though)
3.What did we get right? Delivery when said
4.What could we improve? Courier’s treatment of products!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All the office staff were very receptive & friendly when I called
4.5, just the damaged packaging by the courier. Thank you for sorting out the damaged goods so promptly as well. Have a good weekend

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Debbie F

Fri 10th May 2019

We have recently purchased a few products from yourselves and have been very pleased with the goods. We searched on the internet for specific items, and your website was informative and you supplied exactly what we needed and in time.

One of the items we recently purchased (Steel Heavy Duty FireBeam Co. Beam Head Protector C9861) was required quite urgently and after a phone call to yourselves (not sure who I spoke to) the items were despatched overnight for us, even though originally the delivery date was a few days.

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Dawn L

Fri 10th May 2019

I decided to purchase the recent products from SSP after researching GDPR visitors books, I ordered both online and over the phone and I can advise both experiences were very good, simple and efficient.
I can confirm the he product I ordered has arrived and I that I am very pleased with the product, finally out of 5, I would rate you 4.5 – I never give 5 as all customer service experiences need to develop and evolve as times change but I can say SSP was excellent.

 

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Caron H

Fri 10th May 2019

Happy to as I’ve used you more than once.
1.What made you choose to buy these products from SSP? found you with general website search and your actual website easy to navigate & find products
2.What did you think of the product? As described
3.What did we get right? Helpful customer service staff
4.What could we improve? Keep doing the same
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I’ve spoken to has always been helpful and knowledgeable
Finally, out of 5 what would you rate us? No complaints - 5

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Tracey M

Fri 10th May 2019

Good Morning,
Thanks for your email and request, please find below the responses.
We have bought these items from yourselves before.
Found yourselves on the internet a while back.
The product does exactly what we want.
Yes you got it right so quick service and there is nothing you can do to improve
We hope that this is of some help.

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Eleni C

Fri 10th May 2019

1.What made you choose to buy these products from SSP? Just searched & noticed you had the right product I needed.
2.What did you think of the product? Yes fine
3.What did we get right? Description of the product was helpful.
4.What could we improve? Nothing at the moment.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I ordered online.
Finally, out of 5 what would you rate us? 5

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Adrian G

Fri 10th May 2019

I would rate your service 5 out of 5.
From ordering, invoicing, delivering, also when I had to call to change a delivery address. The guy I spoke to was very helpful.

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Annie B

Fri 10th May 2019

1.What made you choose to buy these products from SSP? Just what we were looking for
2.What did you think of the product? Perfect
3.What did we get right? Great service
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee great communication
Finally, out of 5 what would you rate us? 5

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Bryan D

Fri 10th May 2019

1.What made you choose to buy these products from SSP?
Google search lead me to SSP Direct, the presentation on the website of the products made my happy to purchase.
2.What did you think of the product?
It was exactly what I expected, the quality was good, better than similar products from other suppliers.
3.What did we get right?
You treated our small order as if it was the most important order ever made.
4.What could we improve?
Hard to find room for improvement, we are very satisfied.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
All contact was done through the website, but whoever arranged the quick delivery
Finally, out of 5 what would you rate us? 5/5

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Laura B

Fri 10th May 2019

We needed a protective cover to lock a AC display that can’t be locked on the display itself.
The website had exactly what we required and it was very easy to navigate.
The whole experience itself was very smooth and straightforward. I know it will be a company to revisit in the future should we require more security covers/cages.

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david F

Fri 10th May 2019

1.What made you choose to buy these products from SSP? You had the item we required
2.What did you think of the product? As expected , but not quite sturdy as i thought.
3.What did we get right? The order was delivered promptly
4.What could we improve? Not being cynical but this questionnaire in its present format is a bit naff, don’t you think?
Finally, out of 5 what would you rate us? 4-5

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Brian C

Fri 10th May 2019

1.What made you choose to buy these products from SSP? You had the correct item I was looking for.
2.What did you think of the product? Product was as expected from the information on website.
3.What did we get right? The size was correct and also you offered to pre hole the sign which I was not expecting. The sign also arrived earlier than expected.
4.What could we improve? There isn’t anything I could advise to improve.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The person I dealt with was polite and helpful and asked if I needed pre-holes for the sign Peter Ashton
Finally, out of 5 what would you rate us? 5

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Vicki N

Fri 10th May 2019

1.What made you choose to buy these products from SSP? recommendation from other school
2.What did you think of the product? No faults, exactly what we needed.
3.What did we get right? Speed of delivery, fantastic service
4.What could we improve? Website usability, I had to call to find out what the product was that I had before as this had been moved.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Initially I called the customer service team and spoke to a gentleman who helped me with my product selection, very helpful. Sorry, can't remember his name!
Finally, out of 5 what would you rate us? 5

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Gary B

Thu 9th May 2019

1.What made you choose to buy these products from SSP? Used you before.
2.What did you think of the product? Does what we need it to do.
3.What did we get right? Everything I guess.
4.What could we improve? Nothing that I can think of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered it online, so not really. But you should all give yourselves a pat on the back and reflect on how awesome you all are.
Finally, out of 5 what would you rate us? 5 👍👍👍👍👍

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Jeffery K

Thu 9th May 2019

Found you online
Price was good for product
Delivery good
5 out of 5

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Carol M

Thu 9th May 2019

Great service – next day delivery and ease of ordering/invoicing.

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Hayley G

Thu 9th May 2019

1.What made you choose to buy these products from SSP? They were just what we were looking for.
2.What did you think of the product? Absolutely fantastic, just what we needed. Highly visible, sturdy cones.
3.What did we get right? When the company credit card rejected the payment (due to limitations on where we can use them) Mike contacted us and helped us process our order to the very end. Fantastic customer service.
4.What could we improve? N/A, we are very happy with the service we received.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee
Finally, out of 5 what would you rate us? 5

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Sandy A

Thu 9th May 2019

Very helpful with getting my order right, even though it was just for one sign. The delivery was fast and the sign is excellent quality. I would definitely recommend SSP. Thank you.

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Kok Ho H

Tue 7th May 2019

I was searching for a suitable product online and found the item on your website. Looked solid and suitable from the details on your site and after purchasing and installing it proved to be good quality and solid.
The purchase and delivery was as expected and efficient. I think the only improvement could have been the price as it was not the cheapest item available. But otherwise still happy with unit.

 

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Vicky M

Thu 25th Apr 2019

I chose to purchase from you because you as a supplier could provide the product I required at an acceptable price. The product was what I required.
I appreciated the next day delivery idea. and that was a point in your favour when I was comparing potential suppliers - however something went wrong in my case and the item was not delivered the next day. Perhaps it was the delivery system used? It was not a time-critical purchase in my situation, but I can see how it might be for others.

That was the only negative - if you make a positive statement such as next day delivery, if it does not happen it can be an issue to a customer who expected the item, and perhaps made plans around receiving it.

Regards,

SSP Reply:
Thank you for taking the time to provide us with feedback. I have traced your parcel and I can see that we received your order at 13.05, this was processed, picked, packed and on the courier by 16.19 the same day.
As you can see from the tracking attached it looks like there was a delay at one of DPD’s hubs on this occasion, which is out of our control. I do apologise for the slight delay in receiving your item on this occasion and hope that you come back to us again.

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Lynne M

Thu 25th Apr 2019

Thank you for your survey request. On the whole I was very pleased with the service SSP provided, except for the cost of postage for sending out a landscape folder - £6.95 – I didn’t need it as a matter of urgency so thought this quite excessive being that the folder cost £10!

SSP Reply:
Hello Lynne

Thank you for your feedback. With regards to your comment on the cost of postage, it is company policy to always send items on a signed for service, so we can ensure safe arrival of your parcels. We make no profit from postage, we simply pass on our price with DPD. I can understand your feelings with the price of your product, but unfortunately DPD charge by size not price. I am pleased to hear you are happy with your service. Thank you for your custom once again.

Kind regards

Hayley

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David N

Tue 23rd Apr 2019

1.What made you choose to buy these products from SSP? I have ordered from you before
2.What did you think of the product? Perfectly for what we needed
3.What did we get right? Yes
4.What could we improve? Nothing for now
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All the team was great
Rating out of five - More that five it arrive the next day .
I will be using you again for more covers hopefully soon

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Karen B

Tue 23rd Apr 2019

Your rating would be 4/5.  We chose to use SSP for the price. Excellent delivery service and good communication.

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Sally E

Tue 23rd Apr 2019

All good thanks.....5 out of 5 for everything.

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Elaine F

Mon 22nd Apr 2019

Thank you for your email.
We have reordered this product because it fits or needs at the moment and the quick and efficient manner from the request to the delivery once again was of a high standard.
Cheers

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Mike R

Fri 19th Apr 2019

All OK thank you.
We required a small Qty. of security screws.
Other suppliers had large min. quantities.
Thank you again.

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Darren A

Thu 18th Apr 2019

1.What made you choose to buy these products from SSP? Internet search looking for signing in book on google.
2.What did you think of the product? Product is great, it’s our second visitor book from yourselves.
3.What did we get right? No issues
4.What could we improve? No issues
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes was a great help thanks
Finally, out of 5 what would you rate us? 5

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Ian M

Thu 18th Apr 2019

I ordered the resident only parking sign it’s exactly what i was looking for easy to put into grass verge great height. Delivery was quick and on time great service. I certainly would recommend SSP Direct without hesitation to anyone. Thanks for your help.

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Jeff

Thu 18th Apr 2019

1.What made you choose to buy these products from SSP? You have the one product that suited my needs. I couldn’t find similar elsewhere and importantly you were in the UK.
You could now add “protects against accidental damage by dogs/clumsy humans” to your list. (I have a large breed dog that doesn’t recognise its own size, strength and ignorance to wires and young people. My BT socket is near the floor by the front door and would constantly get pulled from the socket and damaged.)
2.What did you think of the product? Excellent. Easy to fit and surprisingly sturdy. Discreet as well being transparent. No more accidents.
3.What did we get right? Quality of product. Nice that the fittings were included although in my case the screws were too long. The dome is great and no sharp edges.
Reasonable price. Quick delivery.
4.What could we improve? Your advertising was not conducive to my initial search criteria so it took me a while to find it.
I would have liked perhaps easier access holes for the wires like a breakable tab so that if the wire did need replacing it wouldn’t require dismantling but I now it wasn’t designed for this purpose but it was the only one that fitted in the tight space I have.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn’t need to.
Finally, out of 5 what would you rate us? 5 – extremely satisfied.

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Ian W

Thu 18th Apr 2019

Hello
Product;
1 & 2 Exactly what i was looking for and what i expected.
Service;
3. What did we get right? Everything.
4. What could we improve? Perhaps a slightly thicker material would make it more robust and last longer for repeat usage.
5. Person who deserves a special mention? Only you Hayley for all your help.
5 out of 5.
Thankyou

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John G

Thu 18th Apr 2019

Product and service – 5 out of 5

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Jack E

Thu 18th Apr 2019

1.What made you choose to buy these products from SSP? Liked the product.
2.What did you think of the product? Excellent
4.What could we improve? Not3.What did we get right? The whole process was faultless and excellent customer service and delivery was very good.hing as yet

Finally, out of 5 what would you rate us? 5

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Arthur F

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? I heard from a colleague that you did what I needed
2.What did you think of the product? not sure of the product its for our London customer
3.What did we get right? you got everything right
5 out of 5

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James S

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? I did not specify cages for Job, sorry that was salesman.
2.What did you think of the product? I did not specify cages for Job, sorry that was salesman.
3.What did we get right? Great turnaround time.
4.What could we improve? VAT invoice was sent without chasing, great following up.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes
Finally, out of 5 what would you rate us? 5 on admin and accounts.

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Jillian S

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? Previous good experience
2.What did you think of the product? Excellent
3.What did we get right? Yes
4.What could we improve? No
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton – for highlighting a good deal on our future requests.
Finally, out of 5 what would you rate us? 5

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Paul J

Wed 17th Apr 2019

Hi
Thanks for your email
I am very happy with the service the packaging was excellent and the letters are now installed and look great 5 out 5 for a rating.
Paul

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Lenny

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? Browsing on the web and locality
2.What did you think of the product? Great
3.What did we get right? Everything
Finally, out of 5 what would you rate us? 5

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Liz A

Wed 17th Apr 2019

1.What made you choose to buy these products from SSP? Bought book originally, now bought refills
2.What did you think of the product? Good
3.What did we get right? Easy to order online
4.What could we improve? Not easy to pay – had to telephone in
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 4

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Nick B

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? In stock & next day delivery
2.What did you think of the product? Very good
3.What did we get right? Good telephone experience regarding product & delivery enquiry
4.What could we improve? 5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 5

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Gary M

Wed 3rd Apr 2019

Thank you, we are very please with the sign you made for us, the price was good the quality was good.
The order was promptly dispatched.
Overall very pleased and will use SSP again and would recommend to others.

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Anon

Wed 3rd Apr 2019

We were very impressed with the prompt delivery.  Rating 5.

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Claire S

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP?- The product met our need and the price was competitive. We also wanted to use a local company.
2.What did you think of the product? The product meets our need.
3.What did we get right? Good communication and efficient service.
4.What could we improve? I find it difficult to find what I'm looking for on the website. Key word search doesn't always bring up a complete list of products.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 4 1/2

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John F

Wed 3rd Apr 2019

Good product - first rate service.

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Laura A B

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? Had previously ordered from SSP
2.What did you think of the product? Great – Just what we wanted
3.What did we get right? Quick service,
4.What could we improve? Nothing
Finally, out of 5 what would you rate us? 5 out of 5

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Christine K

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP?Recommended by another school
2.What did you think of the product? Good quality
3.What did we get right?Quick serive
4.What could we improve?Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?All staff I have dealt with are very efficient
Finally, out of 5 what would you rate us?5

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Mary S

Wed 3rd Apr 2019

Thank you for your email.
Excellent products and excellent service.
Thank you very much! 😊

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Jill M

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? Was looking on internet and came across exactly what we needed to order
2.What did you think of the product? Very impressed and it looked exactly how it looked on image
3.What did we get right? Product excellent, customer service was excellent
4.What could we improve? Who is used for courier service our order was lost in transist
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley was excellent , when we realised our order was missing in transit she immediately arranged for our item to be reprinted and sent to us within 2 days 😊
Finally, out of 5 what would you rate us? 5 even with our order lost in transit (not SSP Directs fault) would not hesitate to use this company again. 😊

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Chris B

Wed 3rd Apr 2019

Great website, great online Q/A service prompt del 5 out of 5 and yes you can use my name and this comment for marketing purposes, will definitely use you again!

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Colin

Wed 3rd Apr 2019

Surfed net and your products suited me admirably
Very satisfied with product
Delivery prompt and staff assistance from you good
Will use you again

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Tom M

Wed 3rd Apr 2019

1.What made you choose to buy these products from SSP? SPECIFIED
2.What did you think of the product? GOOD QAULITY SLIGHTLY EXPENSIVE
3.What did we get right? SERVICE
4.What could we improve? DELIVERY TIMES
Finally, out of 5 what would you rate us? 4

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Leigh P

Wed 3rd Apr 2019

I purely googled GDPR visitor books and yours fit our requirements. I think the product is well made and looks stylish with the cover.
Service and delivery was exceptional – ordered 3pm and delivered before 9am the next day.

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Chris F

Wed 3rd Apr 2019

1.The screws were for a specific customer (mental health unit) where additional security is needed.
2.The product was identical to what I have previously purchased locally (company now out of business!) and was perfect for the task.
All three of your questions can be answered in one sentence!...... great service, perfect product, competitively priced and the 2 guys I dealt with over the phone (sorry I cant recall their names) were “spot on”!!! Easy to deal with and prompt in getting the quote to me then processing the order!
5 out of 5…..I will be in touch next time I need additional items!

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Derek H

Wed 3rd Apr 2019

I ordered magnetic orange plates from yourselves, via website so didn’t deal with a person (sorry!!) so can’t mention anyone, received promptly and efficiently – would have to say 5

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Darryl B

Wed 3rd Apr 2019

Easy to use website
We had problems paying on line but one phone call resolved that.
Prompt delivery.
Excellent service 5 out of 5

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Fraser W

Tue 2nd Apr 2019

1.What made you choose to buy these products from SSP? Organised and intuitive website and easy to navigate the products. Good selection of products
2.What did you think of the product? Excellent, just what I required
3.What did we get right? Well the incorrect order was sent out initially (10 pieces as opposed to 100 pieces) but following a phone call the remainder was dispatched quickly
4.What could we improve? Ensure the orders are correct in the first place.
Finally, out of 5 what would you rate us? 3.5

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Angela C

Thu 28th Mar 2019

1.What made you choose to buy these products from SSP? Recommended by our safeguarding officer
2.What did you think of the product? The product covers what we need for a safeguarding point of view with visitors and is well produced the only down side is we have so many visitors we use a lot of sheets and it becomes very costly.
3.What did we get right? Always excellent service, quick and efficient!
4.Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Mark Hughes, Business Development Manager, I have emailed on many occasions for assistance and he has been wonderful, quick responses and gets the information I need and the goods ordered with very little fuss – great service!
Finally, out of 5 what would you rate us? 5

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Brandhi H

Tue 26th Mar 2019

1.What made you choose to buy these products from SSP? I did a google search for images and our team liked the poster that was available from SSP. We appreciate that you were will to ship to USA.
2.What did you think of the product? Nice quality.
3.What did we get right? Great customer service and extremely fast shipping!
4.What could we improve? No improvements needed.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes
Finally, out of 5 what would you rate us? 5

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Karen S

Tue 26th Mar 2019

1.What made you choose to buy these products from SSP? Just looked up on the internet and you were one of the better prices
2.What did you think of the product? Saw the product somewhere and thought it was a great idea to be GDPR compliant.
3.What did we get right? Easy website
4.What could we improve? no issues from me
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Your web designer
Rating 6!

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Mike S

Tue 26th Mar 2019

1.What made you choose to buy these products from SSP? Door Release buttons for door posts are rare as hen’s teeth, you had some
2.What did you think of the product? They are fine
3.What did we get right? Easy ordering, speedy delivery
4.What could we improve? Perhaps give the dimensions of the recess needed for flush fitting (I’m scratching around for something to say)
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not that I can think of, I think I ordered by website
Finally, out of 5 what would you rate us? 5

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Joanne J

Tue 26th Mar 2019

Hi. Thank you for your good service. The books were promptly delivered the next day.

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Mark A

Tue 12th Mar 2019

1.What made you choose to buy these products from SSP? Ideal for the job
2.What did you think of the product? Quality product, but expensive
3.What did we get right? Good Service
4.What could we improve? Price 😊
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sales team
Finally, out of 5 what would you rate us? 4.5

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David K

Tue 12th Mar 2019

In short, your telephone sales people were efficient and polite.
The goods arrived quickly here in Ireland and the product is as per the web advert.
I’ll give you a 5 …. No issues to report.

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David

Tue 12th Mar 2019

Thank you for your email. I chose the no entry sign to stop traffic coming down our drive accidentally. I was pleased with the product and the speed in which it arrived. Unfortunately the sign post clips that came with the sign were too short. I contacted somebody who replied straight away about an exchange of the clips. I have in fact sourced additional clips.
Overall, I was very pleased with your service. Perhaps some guidance on which clips fit various “typical” posts would have been useful to get a better idea of which ones to purchase.
I would give 4/5.

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Colin T

Tue 12th Mar 2019

Why SSP? 1) Availability
Product? 2) Excellent
Service? 3) Sent one cap grey cap when two black ones ordered, but corrected after phone call.
Improve? 4) Packaging was a bit flimsy, packaging damaged in transit but luckily the post was not marked.
Person you’d want to single out? 5) Person who corrected the caps problem and quickly corrected it, but can't remember his name.
On the whole a good product and service 4 out 5

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Carol D

Tue 12th Mar 2019

Product
1. We have purchased the products from you before.
2. Very satisfied with the product.
Service
3. Ease of ordering, next day delivery – very customer friendly!
4. No problems encountered so no improvement!

You were recommended to us. Very easy to order, next day delivery. Will definitely recommend to others!

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Joy E

Tue 12th Mar 2019

1.What made you choose to buy these products from SSP? We used google search and your products were one of the first advertised.
2.What did you think of the product? They are suitable for our requirements.
3.What did we get right? Everything.
4.What could we improve? Nothing that I`m aware of.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everything was done online, I had no requirement to phone anyone.
Finally, out of 5 what would you rate us? 5

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Kerry W

Mon 11th Mar 2019

Yes, everything is fine.

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Carol L

Wed 27th Feb 2019

Hi. Service was good, product what I wanted. Would give a 5 out of 5 rating.
Thank you

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John W

Tue 26th Feb 2019

1.What made you choose to buy these products from SSP? Only company who produced what I needed
2.What did you think of the product? Excellent
3.What did we get right? Communication, friendly manner
4.What could we improve? nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone excellent. Good customer service is very hard to come by these days but you guys have got it bang on, well done
Finally, out of 5 what would you rate us? 6

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Eva R

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Used company before
2.What did you think of the product? Great
3.What did we get right? All good
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone always very helpful with orders
Finally, out of 5 what would you rate us? 6

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Pearce Service

Mon 25th Feb 2019

We brought this product from you as you are the cheapest, the product was exactly what we wanted, the service was great easy to order on the internet and had the product the next day.

I rate you 5/5

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Linda P

Mon 25th Feb 2019

I would rate you 5 for your service. The young man that dealt with my initial enquiry and subsequent order was very efficient.
Carrier messed up on delivery for various reasons, which required me contacting them directly on more than one occasion.
The product is excellent and fit for purpose. Well made.

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Anna C

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Price & Availability
2.What did you think of the product? Excellent
3.What did we get right? Helped me ship direct to a site other than our normal office address
4.What could we improve? DPD failed to deliver 2 days in a row with little explanation
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike was helpful
Finally, out of 5 what would you rate us? 5 for service and parts and 1 for DPD

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David D

Mon 25th Feb 2019

The products ordered were just what we needed, easily found on your website with seamless processing and delivery included.
Thank you

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Ian D

Mon 25th Feb 2019

I found your company on Google
I received great service from the Gentleman who processed my order & very efficient delivery service 
Very happy with quality of product too

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Ian B

Mon 25th Feb 2019

Why SSP? SSP seemed to be the only place supplying this specific sign.
Product? was as described, works well and is durable.
Did we get it right? Delight to order from, staff all very welcoming and helpful.
Service? Very efficient service, delivery was exceptionally speedy.
Who deserves a special mention? Gwyn Ewens was delight to deal with.

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Jonathan B

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Recommendation
2.What did you think of the product? Excellent
3.What did we get right? Our bank incorrectly identified you as a fraudulent software provider and initially rejected the payment. You contacted me and this was resolved
4.What could we improve? No more
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
There is but unfortunately I can’t remember who dealt with the payment issue
Finally, out of 5 what would you rate us? 5

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Jenni S

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Due to GDPR requirements we required a compliant visitor sign-in book and staff sign-in/out book. SSP made this a simple process to source these requirements.
2.What did you think of the product? The products purchased from SSP are of a good quality and completely comply with GDPR requirements.
3.What did we get right? SSP made the process of branding the products with our own logos, etc. simple. The telephone service received was courteous, professional and friendly. Our order was received in a timely way.
4.What could we improve? No comment
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Business Development Manager, Mark Hughes, was our point of contact and his assistance and professionalism was exemplary and could not be faulted. We thank him for all his assistance in preparing our orders.
Finally, out of 5 what would you rate us? If 5 is the highest, then 5. . .

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Jay

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? SSP is the only company that provides with GDPR sign in books plus the company has provided us with a great service.
2.What did you think of the product? Fantastic.
3.What did we get right? Prompt order and delivery.
4.What could we improve? Keep bringing up to date products.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton’s prompt email.

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Jillian S

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? You were recommended by Bolton Hospice
2.What did you think of the product? We have yet to start using the visitors book as we are going to incorporate them into a forthcoming training session for our volunteer receptionists
3.What did we get right? Absolutely spot on! Initially, I rang your company and spoke to a member of staff who ensured a further member of staff emailed immediately.
4.What could we improve? I had made an earlier enquiry via your website (via email) but nobody came back to me – this was several weeks before my approach on 06.02.19 and at that time my enquiry was dealt with very efficiently.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, Mike McNee was very prompt in his responses and in arranging delivery of the products the following day.
Finally, out of 5 what would you rate us? 5/5 on 06.02.19 but you need to ensure someone is dealing with the enquiries via your website.

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Hina H

Mon 25th Feb 2019

1.What made you choose to buy these products from SSP? Found the company online - cheapest company compared to others
2.What did you think of the product? Extremely happy with the product.
3.What did we get right? Everything -easy to order, good customer service, very quick delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark - excellent customer service provided by him
Finally, out of 5 what would you rate us? 5

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Simon P

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? Previous customer
2.What did you think of the product? Good, as bought previously from SSP
3.What did we get right? Fast delivery
Finally, out of 5 what would you rate us? 4.5

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John D

Fri 15th Feb 2019

Please see below, you’ve all done very well !!
Product:
1.What made you choose to buy these products from SSP? Use regularly
2.What did you think of the product? Does the job
3.What did we get right? Everything
Finally, out of 5 what would you rate us? 5

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Steve O

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? Online , easy to navigate and find products
2.What did you think of the product? As described and perfect for what we needed them for
3.What did we get right? Most of it
4.What could we improve? Initial picking
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All done on line or via email
Finally, out of 5 what would you rate us? 4.5

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Lesley J

Fri 15th Feb 2019

The customer service I received when ordering are signing in sheets was really good, it was a fast delivery after the order had gone through. Mark Hughes and Mike was the contacts I dealt with and they responded really quickly to any queries and placed the order efficiently.

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Kevin T

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? My Engineer sourced them via Google Search.
2.What did you think of the product? Great, but they were only secure machine screws!
3.What did we get right? Everything.
4.What could we improve? Nothing as yet.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes I spoke with one guy (don’t 4recall the name) re delivery and he told me it will be with us in 20 Mins an we had in 10!!
Finally, out of 5 what would you rate us? At this time 5

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Amanda C

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? To comply with GDPR
2.What did you think of the product? Good
3.What did we get right? Excellent delivery service
4.What could we improve? Everything was fine and efficient
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Emailed order.

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Bruce B

Fri 15th Feb 2019

I bought a couple of reflector panels to help with visibility, especially at night, when reversing the cars out into the lane between two low stone walls.
The reflective quality of the panels is by far the best due to the incorporation of lots of highly reflective 'mini prisms' and is far superior to e.g. standard reflective tapes etc. They are formed onto aluminium panels and will be very durable as a result. pre-drilled for screws too.
good that you can get a custom size if required.
a selection of security screws is also available
came well packaged on good time
very satisfied, thank you
5 out of 5

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Christine B

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? I was asked to purchase a post for the Parish Council and found you online
2.What did you think of the product? Very good
3.What did we get right? Very good
4.What could we improve? Don’t think you could!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I did not deal direct with an individual
Finally, out of 5 what would you rate us? 5

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Lisa H

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? – It was what we needed to comply with GDPR
2.What did you think of the product? – Visitors find it confusing at first sight when signing in
3.What did we get right? – It arrived promptly and does what it says
Finally, out of 5 what would you rate us? – 4.5

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Colleen T

Fri 15th Feb 2019

1.What made you choose to buy these products from SSP? Only place that we could source the product.
2.What did you think of the product? Exactly what we were after.
3.What did we get right? Friendly and efficient service.
Finally, out of 5 what would you rate us? 5

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Khalid K

Thu 14th Feb 2019

1.What made you choose to buy these products from SSP? Sell with security products I manufacture
2.What did you think of the product? Fine but expensive
3.What did we get right? Sending it
4.What could we improve? Delivery time
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 4

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Chris H

Tue 12th Feb 2019

I have received a great service from SSP and Mark Hughes especially.
It would be good to get an acknowledgement that goods have been delivered to my client so i Don't have to check myself.

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Dave S

Tue 12th Feb 2019

1.What made you choose to buy these products from SSP? Unable to source similar product elsewhere.
2.What did you think of the product? Looked good on the screen but sent straight to our customer after receiving delivery from yourselves.
3.What did we get right? It was the right product and it reached us.
4.What could we improve? Your emailed confirmation stated that we would receive the item on Monday, but didn't arrive on that day.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.
Finally, out of 5 what would you rate us? 4.

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Alastair C

Mon 4th Feb 2019

1.What made you choose to buy these products from SSP? Previous excellent service.
2.What did you think of the product? Happy with the product.
3.What did we get right? Prompt processing or order and next day delivery.
4.What could we improve? Nothing I can think of.
Finally, out of 5 what would you rate us? 5

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Erika

Wed 30th Jan 2019

Hi I needed radiator valves and a thermostat cover to stop my 98 year old Nan from turning her heating off as she has severe memory problems and fiddles with switches all the time.She is then found by her carers sat in a freezing home.
You had by far best products on the market. Your staff were utterly brilliant over the phone as I called several times and are a real credit to the company.
Utterly faultless and now we have a system in place that will stop Nan fiddling and potentially freezing to death.This is essential as she is determined to remain in her home and lives a round trip of 237 miles away.
5 out of 5 across the board.
Keep up the great work.
Regards Erika

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Wendy

Tue 29th Jan 2019

We bought 5 GDPR compliant visitor signing in books.
The product is as good as any other GDPR book but tricky to explain to visitors.
Very quick service and easy ordering.
5/5.

SSP Response: 

Thank you for your speedy feedback!
Because it is a new system it does take a little bit of adjustment. However, we have come up with the below product which may be helpful for your reception staff/visitors:
https://www.securitysafetyproducts.co.uk/security/visitor-books/gdpr-books-visitor-instructions-desktop-sign.php

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Cilla Br

Tue 29th Jan 2019

I bought this product from you following a recommendation from a college. The product was perfect and resolved a problem that I was having immediately.
The whole ordering procedure was very straight forward and the items arrived quickly.
I would give everything a 5/5 from ordering through to delivery. I am 100% satisfied with the product.

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Judith K

Tue 29th Jan 2019

Everything was good with our recent order as per usual. Thank you for your help and speedy supply.

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Leslie L

Tue 29th Jan 2019

I looked up on line and your products looked good. I watched the video.
I’m really happy with my personalised visitors book. It's perfect.
The products came straight away.
Would rate 5 out of 5.
Don’t know specific people but really happy with the company and will definitely use again.

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Chris B

Tue 29th Jan 2019

1.What made you choose to buy these products from SSP? – Bought previous after searching on Google
2.What did you think of the product? – Product is very good quality and ideal for the use we intended.
3.What did we get right? – Product arrived in excellent time and process was very efficient.
Finally, out of 5 what would you rate us? - 5

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Daniel B

Mon 28th Jan 2019

1.What made you choose to buy these products from SSP?
you had the product I was looking for and most competitive with regards to price.
2.What did you think of the product?
not myself installing it, but it was just a steel sign post.
3.What did we get right?
1 item (the cap) was missing from the order when delivered, had to chase and was re sent for the next day. This was resolved quickly.
4.What could we improve?
Checking all goods are picked before delivering – to prevent issue I had explained above.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 4

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Elaine Fairlie

Mon 21st Jan 2019

We bought Visitor books with hidden name, car reg, etc to comply with GDPR and everyone seems happy with the product. Thank you for the quick service especially over the festive period, and we would rate you 5 out of 5.

 

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Sedef I

Thu 17th Jan 2019

1. What made you buy these products from SSP Direct
The resin why we have chosen your company is because our director has mentioned you. I do not dare to say where she has discovered you.
2. What did you think of the product?
The product met our needs to ensure the privacy of our visitors. Due to the change of the privacy rules in The Netherlands we have to take this action.
3. What did we get right?
The mutual communication went quickly and accurately. There were some complications in paying that we came out together. In addition, the employees that I have spoken with were helpful and careful.
4. What could we improve?
Maybe finding a solution to improve the payment from abroad, in our case The Netherlands. It will certainly not be the last time that we will place an order with you.
5. Is there a particular member of our team that deserves a mention in our weekly meeting?
The first time I was walked by Gwyn Ewens. The second time we placed an order Mark Hughes assisted me. Both times I had an excellent communication.

Thank you for the help! Good luck with everything!

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Julie B

Wed 16th Jan 2019

Great service good product just what I ordered arrived prompt very happy l, so no problem there.

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Kenny C

Wed 16th Jan 2019

Great service good product just what I ordered arrived prompt very happy
Five out of five

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Michael O

Wed 16th Jan 2019

Purchased item on a recommendation from someone who had used the item in a previous job,
Item looks great but hasn’t been used yet, purchased in anticipation of bad weather

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Christine K

Wed 16th Jan 2019

I have been very pleased with the speed of the delivery of the items I have ordered very efficient.

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Will U

Wed 16th Jan 2019

1. What made you buy these products from SSP Direct – It was the perfect product for my requirements at a good price
2. What did you think of the product? – As described – very satisfied
3. What did we get right? – product description – delivery times
4. What could we improve? – I have no comment
5. Is there a particular member of our team that deserves a mention in our weekly meeting? – All completed online
Finally, out of 5 what would you rate us? 5

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Geoff B

Thu 20th Dec 2018

Product was specific to our needs and fairly priced. Only observation was the item purchased was 10cm long and flat. It came in a cardboard box 2 foot long and 8inches by 8 inches, some of a waste of cardboard. It could have gone into an envelope and the postage would have been c £1 rather than £10.

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Sharron K

Sun 16th Dec 2018

1.What made you choose to buy these products from SSP? Google search – competitive pricing
2.What did you think of the product? Fits all purposes
3.What did we get right? Speedy delivery efficient ordering service
4.What could we improve? N/A
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Customer service dept.
Finally, out of 5 what would you rate us? 5

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Barry H

Thu 13th Dec 2018

I’m very satisfied with your secure double lockable socket cover which I ordered to assist an elderly relative with dementia in preventing her switching off her alarm unit.
Having searched the internet for a suitable product I found the SSP socket cover the one to meet our needs. The product was well designed, robust and simple to fix to the wall.
I found it easy to place the order with you online and delivery was fast.
5 Stars

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Harvey S

Thu 13th Dec 2018

Why SSP? Found it on the internet
Product? I did not see it, delivered to one of our site guys, no negative feedback received.
Service? Arrived as per order instructions.
Staff? Guy I dealt with for phone order was very helpful.
Rating? No reason not to award 5 out of 5.

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Rae Cameron

Thu 13th Dec 2018

1.What made you choose to buy these products from SSP? Have used your products before
2.What did you think of the product? Good for our GDPR use
3.What did we get right? Delivery was prompt, quicker then expected
4.What could we improve? More choice, as need to be able to put in badge numbers and the book we use, doesn’t have that facility
Rating? Finally, out of 5 what would you rate us? 4

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Gary J

Thu 13th Dec 2018

Why SSP? We have used you before and was happy with your service
Product? Product was good quality
Service? Everything we asked for was received
Improvements? Nothing I can think of needs improving
Staff? All staff we have spoken to have been very helpful.
Rating? Finally 5/5

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Rudulph J

Thu 13th Dec 2018

Why SSP? It was just what I wanted.
Product? Looks ok . Ask me again in 10 years!
Service? All good. I like simple clear website with clear pictures and section on how how make signs.
Improvements? More pictures in context so we can see the scale.
Staff? No personal contact needed

Score 5

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Matt F

Thu 13th Dec 2018

1.What made you choose to buy these products from SSP? I have purchased from you in the past. My original reason and subsequently, is because your website is the easiest to understand and navigate.
2.What did you think of the product? I have always been satisfied with the products I have purchased (security screws). One one occasion a screw driver broke and you replaced it quickly and free of charge, cemented my loyalty.
3.What did we get right? Effective website. Good value products. Small quantities of screws available. Swift delivery. Customer service as per point above.
4.What could we improve? Nothing comes to mind.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever sent me the email on 05.08.18 at 09.40, they didn’t sign it, just SSP but they sorted my problem and sent me some info too.
Finally, out of 5 what would you rate us? 5
Rating? Score 5

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David H

Wed 28th Nov 2018

1.What made you choose to buy these products from SSP? Good value.
2.What did you think of the product? They seem OK have not fitted them as yet. They would be better for us if pre drilled on carer's for fixing.
3.What did we get right? on time
4.What could we improve? nothing so far
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 5

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Melanie M

Tue 27th Nov 2018

All good and speedy delivery 5/5

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Caroline A

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? – they are the best fit for my needs
2.What did you think of the product? – perfect
3.What did we get right? – great product, fair price, fast delivery
4.What could we improve? - nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – I order online so no name to mention
Finally, out of 5 what would you rate us? 5

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Bryan O

Tue 27th Nov 2018

Is there anybody that you have dealt with that deserves a special mention in our team meeting? YES, WHOEVER DEALT WITH MY TRANSACTION MADE MY TRANSACTION VERY EASY

Finally, out of 5 what would you rate us? 5

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Caroline D

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? - Needed GDPR Reception and Signing In/out books
2.What did you think of the product? - Good
3.What did we get right? - easy to order, quick delivery
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

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Ben D

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? Google search, one of the first links that came up!
2.What did you think of the product? We have not been able to install yet (order was for an alarmed cover for an emergency door release point) however looks appropriate to our needs and as advertised.
3.What did we get right? Very polite and pleasant on the phone (I called just after placing the order to enquire about delivery slots), and very prompt dispatch/delivery.
4.What could we improve? Nothing, as far as I can see, very pleased.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry didn’t catch the name of the gentleman I spoke to Friday!

Finally, out of 5 what would you rate us? 5

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Sarah T

Tue 27th Nov 2018

Excellent price, perfect product - Thank you

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Linda M

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? Ready for GDPR
2.What did you think of the product? Good
3.What did we get right? Everything
4.What could we improve? Just keep up the good work
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry all online!

Finally, out of 5 what would you rate us? 5

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Martin W

Tue 27th Nov 2018

1.What made you choose to buy these products from SSP? Suitable for a bespoke application.
2.What did you think of the product? Good quality.
3.What did we get right? Everything from order placement, to delivery.
4.What could we improve? Don’t really know.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All co.

Finally, out of 5 what would you rate us? 5

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Andy S

Tue 27th Nov 2018

Price ok and quality very good. Bought first signs over the phone....great service.
A full 5 from me.

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Simon S

Tue 27th Nov 2018

I chose to buy from you because you came up top result on a Google search I did. The product is exactly what I wanted and was expecting to receive.

The service was prompt and painless. Tracking could be useful I suppose but I had mine delivered to my work address so it wasn’t an issue for me.

I can’t single anyone out for praise. It was a matter of fact transaction.

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John RF S

Mon 26th Nov 2018

Q1: I needed to ‘lock down’ a heating system for an elderly lady; did a google search, found you ...

Q2: Very good products, did ‘what it said on the tin’ ...

Q3: All of it ...! Wish all companies were like yours ...!

Q4: Nothing ... don’t spoil something that works ...

Q5: Only dealt with a web page & e-mail system; all worked just fine...

Cheers, John; oh yes ... Happy Christmas 🎄

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Ian M

Fri 9th Nov 2018

1.What made you choose to buy these products from SSP? oblong red & white fence post reflectors.

2.What did you think of the product? ideal for what I needed.

3. 3.What did we get right? bought off internet. The whole process was seamless. Saw, bought, paid for, delivered! Simples (sorry)!!

4. What could we improve? No

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No one in particular just thank you for the service.

5 out of 5. When I need more signage I will certainly use SSP.

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Ian E

Fri 9th Nov 2018

Products in stock. Straightforward web shop. Quick delivery. 5 out of 5

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Lynne W

Fri 9th Nov 2018

1.What made you choose to buy these products from SSP? head office

2.What did you think of the product? perfect

3.What did we get right? efficient service

5 out of 5

Thanks, Lynn 😊

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Jason T

Thu 8th Nov 2018

The product and service was very good, I’ll consider using you again

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Karen W

Thu 8th Nov 2018

1.What made you choose to buy these products from SSP? Website

2.What did you think of the product?  as expected as advertised 

 3.What did we get right? Called me back after looking into a query I had

4.What could we improve? Query from above was, the packages were delivered separately which wasn't specified when I ordered a sign with a pole. Would have been good to know in the first place.  

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

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Ingrida M

Thu 8th Nov 2018

Product:

1.What made you choose to buy these products from SSP? Nowhere else I could find the product we needed

2.What did you think of the product? V good

 

Service:

3.What did we get right? Fast and professional service

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley

 

Finally, out of 5 what would you rate us? 5

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Rachel C

Thu 8th Nov 2018

Easy to order via website, next day delivery very efficient.

Product just what we needed at a competitive price.

Will definitely use SSP again if the need arises.

 

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Natalie P

Thu 8th Nov 2018

I ordered the GDPR compliant visitors book because it’s the best I have found. Displaying our company’s commitment to GDPR now starts at our front door. We have had many comments from people on how serious we are taking our commitment to protecting people’s data.

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Tina L

Thu 8th Nov 2018

What made you choose to buy these products from SSP? You had what we needed

What did you think of the product? Very good

What did we get right? Everything

Finally, out of 5 what would you rate us? 5

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Stephen

Thu 8th Nov 2018

Thanks for the e-mail. Hope you are having a nice week 😊

 

Here is a bit of feedback for your records:

 

1.What made you choose to buy these products from SSP? We found a product we specifically needed from you.

2.What did you think of the product? I haven’t actually seen the product it went direct to our customer.

3.What did we get right? It got ordered and delivered to our customer and had no complaints so all good.

4.What could we improve? Would like a credit account been a business but I get why not straight away and me being picky haha 😊

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? It was really easy to order.

Finally, out of 5 what would you rate us? 5.   Hope this helps 😊

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Karen M

Thu 8th Nov 2018

Product: All-Weather Standard Collision Barrier (Hot Dip Galvanised & Powder Coated) 600x750mm Rawl Fixing Bolt kit for Collision Barriers

What did you think of the product? Unable to comment, not on site, early days.

What did we get right? Efficient Service.

Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes, kept me updated with order & delivery updates, very helpful, will definitely use SSP again, thank you.

Finally, out of 5 what would you rate us? 5

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Anne B

Thu 8th Nov 2018

We are very impressed with the GDPR compliant visitors book. I ordered it online and found the website very easy to use.

Highly recommended.

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Wendy A

Thu 8th Nov 2018

1.What made you choose to buy these products from SSP? You seem to be one of only a few companies offering this product and also the cheapest
2.What did you think of the product? Good. Works very well for a fire drill; harder to retrospectively check who is here for other reasons. Visitors are bemused to not be able to see what they themselves are writing but agree it is a much better arrangement for data protection purposes. Would like to see the cost come down as we have lots of visitors every day.
3.What did we get right? Speed of delivery
4.What could we improve? Cost
Finally, out of 5 what would you rate us? 4

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Lee Van C

Thu 8th Nov 2018

1.What made you choose to buy these products from SSP? – Our neighbouring National Trust Park recommended you after ordering signs for speed notices.
2.What did you think of the product? Sized and well made – matched our requirement.
3.What did we get right? Everything, however I would have liked to see the reverse of the sign on the website – we would have preferred drilled signs with no raised rail to the rear as I wish to screw the signs into wooden posts.
4.What could we improve? See above.
Finally, out of 5 what would you rate us? 4

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Alastair M

Mon 29th Oct 2018

Product:
1.Have used in the past. Good price and great service
2.What did you think of the product? Good quality

Service:
3.What did we get right? The order
4.What could we improve? nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The whole team

Finally, out of 5 what would you rate us? 5

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Collleen M

Thu 25th Oct 2018

I work in the purchasing department, your company was sourced by a maintenance engineer, I raised the order. I have had no feedback good or bad on the product so I take it no news is good news. I found your process very good – easy to order, good follow up with order confirmation and invoice. I would rate SSP a 5.

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Adrienne T

Thu 25th Oct 2018

1 I chose SSP as I could not get from my normal supplier,
2 The product is what I expected and does the job,
3 The service was excellent,
4 rate 5/5

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Cherianne K

Thu 25th Oct 2018

Well the SSP service was helpful and efficient and delivery of our items was very quick– so many thanks indeed. Excellent site for searching for items not easily found.

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Sally B

Thu 25th Oct 2018

Product:
1.What made you choose to buy these products from SSP? Needed a GDPR signing in book, local secondary school had one of your products
2.What did you think of the product? okay, visitor labels difficult to get in to holder - we are having to fold the edge over

Service:
3.What did we get right? everything, very helpful with my initial enquiry, speedy delivery
4.What could we improve? nothing - all good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwynn was very helpful

Finally, out of 5 what would you rate us? 5
I look forward to ordering from you in the future

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Alan R

Thu 25th Oct 2018

Product:
1.What made you choose to buy these products from SSP? I've purchased similar and same items from you previously.
2.What did you think of the product? Good quality

Service:
3.What did we get right? Everything from initial order taking to final delivery.
4.What could we improve? From my point of view I don'y require any changes to the service you provide.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I tend to forget the names of the people who answer the phone and take the orders, but for your Team Meetings I have always met good customer service from your colleagues and they are always helpful to me.

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Luke G

Wed 24th Oct 2018

1.Good range of products
2.Good quality
3.Very responsive; easy to get someone on the phone
4.I had to speak to someone on the phone, as the website wasn’t processing payments (perhaps a temporary glitch)
5.Both telephonists were great. Sorry, names not remembered.

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Anne de S

Tue 23rd Oct 2018

Thank you for your email.

We needed to try a new visitors’ book to comply with GDPR. The book has been ok once people got used to it but seems a little expensive for what it is.

Are you able to do anything on price for us if we were to order more.

Reply:
Good morning Anne

Thank you for your email. We will always look at pricing if you were to order more than one book at a time.

We also offer an economy version of this book which offers more entries per page which may be of interest:

https://www.securitysafetyproducts.co.uk/security/visitor-books/economy-gdpr-basic-blackedout-visitor-book-1000-concealed-names.php

I think the best thing to do is when you are ready to reorder, please call and speak to either myself or Gwyn and we will make sure you are happy.

Kind regards and thanks for your time.
Hayley

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Chris N

Wed 10th Oct 2018

All was very good service excellent
Material was installed without any problems and customer happy with the job

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Bob C

Tue 9th Oct 2018

In regard to your email, please see comments below.
1. I needed a solid bit of kit that would effectively protect a waste pipe from damage and a web search came up with your product which seemed ideal.
2. On receipt of product I was impressed with the materials and the robustness of the product.
3. Web site easy to use, quick delivery, quality of product.
4. Nothing to improve.
5. I spoke with a gentleman who was helpful but unfortunately I am unable to provide a name.
I am pleased with my purchase and would recommend your company to anyone looking for similar products.
Best regards

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Allison T

Sun 7th Oct 2018

Hi, we are extremely happy with the product as it ticks all the boxes for the purposes that we are going to use it for. The reasons why we chose from yourselves is because of the positive reviews that you have had on previous products. We also believe that your company was the perfect choice. This is because after lots of research with yourself and other companies, your product was the best and cheapest out of the other competitors. We also wanted to choose a brand that we knew was reputable and sold products that were GDPR compliant which was exactly what we were after.

In terms of the product quality, we were very impressed with the finish and style as it looked very professional and to a high standard. In terms of information, the book is exactly what we were looking for and it is GDPR compliant which was the number one criteria for us to nail as a school.

As we are very impressed with this product, we would definitely buy a product and service from yourselves again. 
In terms of service, when we placed the order, it was a very quick turnaround as we got the order within a few days which was very good for us. This meant that we could allow ourselves enough time to become familiar with the book. In our opinion, there wasn’t anything that needs improving as we were very satisfied with the product and would happily use your service again.

Overall I would rate your service 5/5 as the process was efficient and we are very happy with the product. We would definitely recommend yourselves to another business.

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Alastair C

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? Previous purchases and a willingness to design something specific for us
2.What did you think of the product? Very good

Service:
3.What did we get right? Everything!
4.What could we improve? Nothing!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? We have spoken to a few but all deserve our thanks.

Finally, out of 5 what would you rate us? 5

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Greg S

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? We have used you before
2.What did you think of the product? Very good

Service:
3.What did we get right? No… the order was correct but the pickers only sent one visitor book instead of three. Also the new visitor badges were in two packs, 00001 – 2000 in both. We needed a continuous number form 0001 – 4000. Gwyn is sorting this for us.
4.What could we improve? Apart from above nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn has been very helpful and assisted me in getting the right products ordered. All problems handled well.

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Helen R

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? HR Urgent need and good variety of road signs available
2.What did you think of the product? HR Good, no complaints

Service:
3.What did we get right? HR Service excellent, prices competitive, after care excellent, will definitely use again!
4.What could we improve? HR Nothing, my experiences were all good!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? HR Gwyn Ewens and Phil Best! Excellent communication, support and nothing too much trouble

Finally, out of 5 what would you rate us? 5+

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Roddy Y

Wed 3rd Oct 2018

Hi Mark, As you predicted signs arrived today. Many thanks for an excellent service.

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Marie Hall

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? Very competitive prices
2.What did you think of the product? Excellent

Service:
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? First time of dealing with company and didn’t take any names

Finally, out of 5 what would you rate us? Definite 5

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Anon

Tue 2nd Oct 2018

Why?: 1. Have a special needs child, needed some ‘defences’!
Product?: 2. Product fine, a bit confusing that the same product has two different order codes depending on whether you want a switch guard or a thermostat guard.
What was right?: 3. Telephone calls were dealt with very well. Helpful.
What could we improve?: 4. May be worth informing special schools of your products or Occupational Therapists as I only stumbled on them by chance.

Marks out of 5: 5

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Rachel W

Tue 2nd Oct 2018

Product:
1.What made you choose to buy these products from SSP? We have bought form you before
2.What did you think of the product? It is excellent for our purposes.

Service:
3.What did we get right? Ease of ordering and speedy delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
We have only ordered online...sorry
Finally, out of 5 what would you rate us? 5

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Anneliese B

Mon 1st Oct 2018

Product:
1.What made you choose to buy these products from SSP?
You were the only supplier of a specific product I could find
2.What did you think of the product?
Great

Service:
3.What did we get right?
Great initial online chat assistance. Although he was to get a colleague to contact me concerning a new product you were about to launch; that never happened
4.What could we improve?
As above. Also, when the product arrived, we received the 10 ID wallets, but only 9 clips; so 1 is useless at present.

Finally, out of 5 what would you rate us? 4

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Paul M.

Tue 4th Sep 2018

1.What made you choose to buy these products from SSP? I saw one of your products on our reception

2.What did you think of the product? Excellent

3.What did we get right? Amended an existing document to suit my needs

4.What could we improve? -

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Thank you to everyone who helped

Finally, out of 5 what would you rate us? 5

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Lee S.

Tue 4th Sep 2018

1.What made you choose to buy these products from SSP? Due to the fast delivery of past orders

2.What did you think of the product? Good

3.What did we get right? Yes service was great

4.What could we improve? N/A

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us? 5

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Diane C.

Mon 3rd Sep 2018

1.What made you choose to buy these products from SSP? - You had the product I was looking for and were able to let us pay on invoice

2.What did you think of the product? - School doesn't open until tomorrow so we haven't had chance to use it yet - but it looks like it will do the job!

3.What did we get right? - prompt, efficient, friendly & accommodating service

4.What could we improve? - nothing that I can see at present

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - Mark Hughes was very helpful and swift at responding

Finally, out of 5 what would you rate us? - 5

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Maclean F.

Mon 3rd Sep 2018

1.What made you choose to buy these products from SSP? We had an order from a customer

2.What did you think of the product? We have had no feedback from the customer

3.What did we get right? Everything

4.What could we improve? Nowhere that we could mention at this time

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The chap I placed the order with was very helpfull

Finally, out of 5 what would you rate us? 5

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Billy R.

Sat 1st Sep 2018

We are delighted with our product. SSP's help and guidance was first class. 

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Stuart R.

Thu 30th Aug 2018

1.What made you choose to buy these products from SSP? Internet search for type of product suited to our requirements

2.What did you think of the product? We are happy with the products, hence re-order

3.What did we get right? Yes

4.What could we improve? Service was good

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I dealt with provided good information & communication

Finally, out of 5 what would you rate us? 5

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Niall J.

Thu 30th Aug 2018

1.What made you choose to buy these products from SSP? It was avaible and reasonably priced

2.What did you think of the product? did what we needed it to

3.What did we get right? The order the delivery everything

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? You Hayley

Finally, out of 5 what would you rate us? 5

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Anthony G.

Thu 30th Aug 2018

ALL GOOD 5/5 !

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Dave J.

Thu 30th Aug 2018

1.What made you choose to buy these products from SSP? Having searched the internet for good quality signs I came across yours which were perfect for the school as we could have them tailored to our needs.

2.What did you think of the product? Excellent

3.What did we get right? Everything, price, product and very fast delivery.

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yourself for the quick response to emails and Mike McNee for the speed in sending the art work

Finally, out of 5 what would you rate us? 5

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Charles B.

Thu 30th Aug 2018

Thank you for the delivery and the all the signs are perfect we will be using you again in the near future 5 out of 5 

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Rhod T.

Thu 30th Aug 2018

1.What made you choose to buy these products from SSP? Chance really- just the first website I found! Now I wouldn’t go elsewhere.

2.What did you think of the product? Always good. Just once had to alter my order because the type I wanted wasn’t available in the length I wanted.

3.What did we get right? Good service, flexible, friendly with fast delivery.

4.What could we improve? Not keen on your logo -looks a bit home-made.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Don’t know his name- guy who answers the phone!

Finally, out of 5 what would you rate us? 5 really.

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Richard D.

Thu 30th Aug 2018

Thank you for very speedy and efficient order/delivery process for the Clear Stop anti-tamper locking key cover that very well suits our needs to keep ‘wandering fingers’ away from our emergency and night time lighting control within our village hall. The product immediately came to our attention upon a Google search and is more effective that a wire cage. It could be improved if the unit was hinged rather than the slotting arrangement but I guess that would significantly increase the cost – and of course it is shatter proof if the operator forgot that there was no hinge.

4.5 out of 5 well done.

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Nicholas D.

Thu 30th Aug 2018

5/5

good service in good time

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Ann J.

Tue 21st Aug 2018

1. What made you choose to buy these products from SSP? - suited needs and good price

2. What did you think of the product? - good

3. What did we get right? - all

4. What could we improve? - have no issues

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - chap at the end of phone!

Finally, out of 5 what would you rate us? 5

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John H.

Tue 21st Aug 2018

Where possible I like to deal with local companies and companies who are pleasant to deal with. I like being able to just drop in and pick stuff up.

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Alan R.

Tue 21st Aug 2018

1.What made you choose to buy these products from SSP? Have previously purchased from SSP.

2.What did you think of the product? Always good quality.

3.What did we get right? The order, quick response and good.

4.What could we improve? From my point of view, nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I always have good response from whoever I deal with via the telephone with SSP.

Finally, out of 5 what would you rate us? 5

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Dan M.

Tue 21st Aug 2018

Very happy with your service
I found you on the web
I was very pleased to be able to interact with a real person to finalise design

I would happily use you again/recommend your services

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Becky D.

Tue 21st Aug 2018

1.What made you choose to buy these products from SSP? Internet search for free standing parking signs

2.What did you think of the product? EXCELLENT !

3.What did we get right? Everything

4.What could we improve? N/A

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee was extremely helpful and attentive !

Finally, out of 5 what would you rate us? 5

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Helen C.

Mon 20th Aug 2018

1.What made you choose to buy these products from SSP?-Competitive price

2.What did you think of the product?- Excellent

3.What did we get right? Product is exactly what we needed for GDPR

4.What could we improve?- Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?- No, I ordered online so did not speak to anyone.

Finally, out of 5 what would you rate us?- 4

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Cheryl R.

Mon 20th Aug 2018

Excellent service. Very good website, easy to navigate. I will give SSP 5/5.

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Jim M.

Wed 1st Aug 2018

1.What made you choose to buy these products from SSP? Good value

2.What did you think of the product? Good quality (although one was damaged on arrival)

3.What did we get right? Damaged sign replaced with no fuss

4.What could we improve? -

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -

Finally, out of 5 what would you rate us? 4.72 out of 5

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Anne L.

Tue 31st Jul 2018

1.What made you choose to buy these products from SSP? It was exactly what we needed and at a good price.

2.What did you think of the product? Very pleased.

3.What did we get right? Easy online ordering and fast delivery.

4.What could we improve? Nothing I can think of.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered online so no direct contact.

Finally, out of 5 what would you rate us? 5

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Mark M.

Mon 30th Jul 2018

Found the products following a short search and happy that the products were exactly as described. The order process was easy, and it was good to receive not only the order confirmation and invoice copy but also follow up email with delivery details.

All in all it was an easy process and wouldn’t hesitate in ordering from SSP Direct in the future.

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Ian S.

Thu 26th Jul 2018

1.What made you choose to buy these products from SSP? Bought some previously

2.What did you think of the product? good

3.What did we get right? All

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Done online

Finally, out of 5 what would you rate us? 5

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Chris T.

Tue 24th Jul 2018

yep everything was ok

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Maintenance

Tue 24th Jul 2018

1.What made you choose to buy these products from SSP? price

2.What did you think of the product? good

3.What did we get right? yes

4.What could we improve? no

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - 

Finally, out of 5 what would you rate us? 5+

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Kristine T.

Tue 24th Jul 2018

1.What made you choose to buy these products from SSP? They were what we needed within the price range and time scale

2.What did you think of the product? Good product when it was returned as the right product

3.What did we get right? - 

4.What could we improve? The ordering on the website is confusing and difficult

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike Mcnee – good and prompt customer service with a polite respectful attitude

Finally, out of 5 what would you rate us? 4

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Bob I.

Tue 24th Jul 2018

1.What made you choose to buy these products from SSP? I needed security screws for a yacht project.

2.What did you think of the product? Very good.

3.What did we get right? Quick delivery and the correct products.

4.What could we improve? Not much

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn't deal with anyone direct as the transaction was completed on the internet.

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Greg N.

Tue 24th Jul 2018

1.What made you choose to buy these products from SSP? Product availability

2.What did you think of the product? Suited the needs!

3.What did we get right? Turn around was great, also the fact that the call was answered and dealt with swiftly was good

4.What could we improve? N/A

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All of you

Finally, out of 5 what would you rate us? 5

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Heidi B.

Tue 24th Jul 2018

1.What made you choose to buy these products from SSP? – Products seemed to suit our requirements to meet new GDPR regulations

2.What did you think of the product? – Very good and fit for purpose

3.What did we get right? – product as described. Fast delivery. Well packaged. Easy online ordering.

4.What could we improve? - Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Online only

Finally, out of 5 what would you rate us? - 5

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Joanne

Tue 24th Jul 2018

Excellent service. Very speedy delivery. On both occasion arrived the next day.  5 stars.

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Ian S.

Tue 24th Jul 2018

1.What made you choose to buy these products from SSP? We have bought this item previously for housing defibrillators

2.What did you think of the product? Product is excellent. Hence the additional purchases.

3.What did we get right? Product arrived sooner than anticipated – so that’s a bonus

4.What could we improve? Keep doing what you do right.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Used your website for purchase, so my thanks to them for an easy method of purchase.

Finally, out of 5 what would you rate us? The fact that this is the fourth cabinet I’ve purchase gives you 5/5.

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Ian D.

Tue 24th Jul 2018

Thought it was a smart sign and looks very nice in position. Just what I wanted! Delivery was quicker than expected. In terms of improvement it would have been handy if you had supplied 2 black plastic screw caps to hide the fixings. Had to go out and buy a pack.

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Gemma H.

Fri 13th Jul 2018

1.What made you choose to buy these products from SSP? I needed a personalised warning sign for my upcoming wedding and found your company through Google. It seems you cater for a niche market as I could't find others that offer this service!

2.What did you think of the product? Great! Professionally made - it will look perfect and will hopefully raise a few laughs.

3.What did we get right? Timing. The product arrived much faster than anticipated.

4.What could we improve? Nothing. Everything was handled professionally.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes: Mike McNee. When I thought about ordering a warning sign that was modified to say "Cat Confusion in progress" I was worried that the seller would think I was odd or refused to make it. Mike knew immediately that it was from the Monty Python sketch and instantly got it. He eased my worries.

Overall the service and product were beyond my expectations and I am very grateful to you guys. In fact I will be coming back to buy at least one more product in future. Thanks!

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Rachel W.

Thu 12th Jul 2018

Your product is perfect for us following the new GDPR legislation.The service is brilliant and the prompt delivery is excellent.

Thank you  - keep it up!

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Michelle W.

Thu 12th Jul 2018

1.What made you choose to buy these products from SSP? Needed due to GDPR regulations – googled and your product came up within reasonable price range

2.What did you think of the product? Suitable for the purpose it was purchased

3.What did we get right? Prompt delivery

4.What could we improve? n/a

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? n/a on-line order

Finally, out of 5 what would you rate us? 5

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Glenys T.

Thu 12th Jul 2018

The product was exactly what we needed so great

Service and ease of ordering was great

Value for money great

Rate 5/5

Thanks will be ordering from you again very shortly.

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Mike N.

Thu 12th Jul 2018

1.What made you choose to buy these products from SSP? I could buy in small quantities other sites that I looked at only sold in larger pack sizes.

2.What did you think of the product? The product was good, perhaps not as secure as a wave nut that I was looking for but they are expensive and these should make it difficult for the casual thief.

3.What did we get right? good web site, very clear to a first time buyer like me who would have forgotten about the special tool required to fit/remove the nuts. Quick dispatch.

4.What could we improve? I never did get an automated paid invoice email, maybe a bug in the system that needs sorting (no it's not in my spam folder).

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn't deal with anyone.

Finally, out of 5 what would you rate us? 4 because of the lack of a paid invoice.

I will be happy to shop with you again when the need arises.

SSP Direct: Thank you for your feedback. You invoice should have been generated automatically, apologies. We have forwarded you a copy now.

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Liz P.

Thu 12th Jul 2018

We needed to find the visitors books to be GDPR regulated, my colleague found you and their needs were met and the service was quick

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Stephen J.

Thu 12th Jul 2018

No problems with the service at all it was quick and easy to order product.

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Paul B.

Thu 12th Jul 2018

1.What made you choose to buy these products from SSP? Repeat Order

2.What did you think of the product? Good

3.What did we get right? Everything

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Finally, out of 5 what would you rate us? 5

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Azizur R.

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP?- userfriendly and detailed site

2.What did you think of the product? Good, will buy again

3.What did we get right?-yes

4.What could we improve?-product price

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Did not contacted your team

Finally, out of 5 what would you rate us? 4.5

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Stephen

Wed 11th Jul 2018

After browsing through several similar websites I found your prices competitive and your website easy to navigate and purchase from.

Delivery was very prompt.

Didn`t deal with anyone in person however found the online experience excellent and will use again if the need arises. 5/5

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Josh W.

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP? I was recommended through a client.

2.What did you think of the product? Brilliant quality

3.What did we get right? Good delivery arrived when you said it would.

4.What could we improve? Nothing in my own experience.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Unfortunately not I ordered online.

Finally, out of 5 what would you rate us? 5 in my experience

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Kevin F.

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP? Price and product

2.What did you think of the product? Good

3.What did we get right? Every thing

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 5

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Donna W.

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP? – We had bought the same products previously and they were exactly what we required

2.What did you think of the product? – Exactly what we needed, good quality

3.What did we get right? Peter was extremely helpful in finding our previous order for the same product from a year ago

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I only dealt with Peter, but he was helpful, polite and efficient

Finally, out of 5 what would you rate us? 5

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Matthew L.

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP? GOOGLE Search.

2.What did you think of the product? As described/expected.

3.What did we get right? Shipped on time, arrived in good condition and really refreshing to get a proper invoice emailed over for our accounts department despite a web/credit card purchase.

4.What could we improve? Nothing of note.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not applicable - which is a good thing in this instance.

Finally, out of 5 what would you rate us? No reason to mark down from 5.

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Jim L.

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP? We’ve purchased something similar from you before

2.What did you think of the product? Perfect for the application

3.What did we get right? Easy to order, quick delivery

4.What could we improve? I don’t really have enough experience to comment.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All done over the internet

Finally, out of 5 what would you rate us? 5 – had no problem what so ever

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Jacqui

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP? I found SSP on an internet search and the price looked competitive.

2.What did you think of the product? The product was great, exactly as expected.

3.What did we get right? I emailed a couple of times asking for advice and the response was quick and really helpful. I’ve never had the need for a road sign before so wasn’t really sure what I needed to order.

4.What could we improve? Can’t think of anything to improve.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee was the guy who helped via email, he was great, patiently answered my questions and forwarded on the proof email that went astray.

Finally, out of 5 what would you rate us? 5/5 great service, thank you.

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Mike J.

Wed 11th Jul 2018

1.What made you choose to buy these products from SSP? They were the only Item I could find on the internet suitable for our need

2.What did you think of the product? Seem to be fine - time will tell how well they stand up to village hall users.

3.What did we get right? Delivery speed

4.What could we improve? Nothing comes to mind

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Finally, out of 5 what would you rate us? 4.5

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Jonathan W.

Tue 10th Jul 2018

Seen Online

This product was well advertised.

Slightly pricey.

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Melanie B.

Wed 4th Jul 2018

1.What made you choose to buy these products from SSP? - Recommendation from a colleague

2.What did you think of the product? - Very good quality and value

3.What did we get right? - delivered on time - product exactly as described

4.What could we improve? - can't think of anything at present

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - just ordered via website, so no contact with one individual - but all very efficient

Finally, out of 5 what would you rate us? 4

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Tony

Wed 4th Jul 2018

We have previously purchase from you and your service was excellent

The product is very good and as we purchased on line which was easy and convenient

So well done 5 out of 5

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Jane B.

Wed 4th Jul 2018

1.What made you choose to buy these products from SSP? On recommendation.

2.What did you think of the product? Very good

3.What did we get right? Everything

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry did not get names

Finally, out of 5 what would you rate us? 5/5

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Judith W.

Wed 4th Jul 2018

Ordered on line excellent service.

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Luke M.

Wed 4th Jul 2018

It was through an internet search that I found your company, in needing to buy a reflective post marker. Seeing photos on your website of the product in situation and having accurate measurements in millimetres was what made me decide to buy through SSP. The post marker wasn’t the cheapest available, but seemed the best choice and I’m pleased with the quality, thickness and rigidity of the metal sign. Also, the online purchasing process using a credit card was straight forward and it was really helpful having a sales invoice preferred for accounting purposes – this isn’t always the case from suppliers that I don’t hold accounts with, I often have to request this post sales from a customer services team.

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David C.

Wed 4th Jul 2018

1.What made you choose to buy these products from SSP? Internet search for a specific piece of door security hardware. You had exactly what we needed at a decent price.

2.What did you think of the product? Seems fine, only been installed for a week. Time will tell.

3.What did we get right? Good comms, prompt delivery.

4.What could we improve? Only one postal option at an expensive price for a small item. But, being able to come and pick up and pay in person was v helpful.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I think i dealt with you Hayley in trying to arrange picking up the item and you were really helpful.

Finally, out of 5 what would you rate us? 4 (1 off for the lack of postal options).

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Amy S.

Wed 4th Jul 2018

Bought online so didn’t speak to anyone personally. Website was recommended by one of our other offices. Delivery was quick. Product was good, would use again.

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Jonathan H.

Wed 4th Jul 2018

1.What made you choose to buy these products from SSP?
I used Google to search for security screws and your company was near the top of the search

2.What did you think of the product?
Perfect and as advertised. Good quality too.

3.What did we get right?
Swift delivery / easy to work out the sizes I needed (as well as the right screw head)

4.What could we improve?
Nothing to improve

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
All done online so I didn’t speak to anyone.

Finally, out of 5 what would you rate us?
5

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Carol W.

Tue 3rd Jul 2018

One of my colleagues found you on the internet.  You had just what we were looking for at a good price.  Delivery was spot on.

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George G.

Tue 3rd Jul 2018

I purchased two bus stop signs which are of excellent quality.

I researched the product online and purchased with confidence due to the general look of the site and the products available. The transaction was smooth and communication was excellent. Will be purchasing more in the near future.

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David I.

Tue 3rd Jul 2018

We were very pleased with the product which was exactly as described on the web site.   The proof reading facility was a prudent step and the delivery time was excellent. All in all great service.

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Alastair M.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP? Found SSP on line. Had good range of products.

2.What did you think of the product? Always good quality product.

3.What did we get right? Always happy to help and really quick responses to questions/quote requests.

4.What could we improve? Have not found anything yet!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I deal with at SSP is really helpful

Finally, out of 5 what would you rate us? I would rate SSP as a 5

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Sharon G.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP? Parking sign

2.What did you think of the product? Excellent

3.What did we get right? You were able to alter the sign to my exact specification

4.What could we improve? I wasn’t sure if you could do this so perhaps making this clear on your website

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I did ring back a couple of times and spoke to a lady can’t remember her name but she was really helpful.

Finally, out of 5 what would you rate us? 5

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Carole S.

Tue 19th Jun 2018

I was looking for small numbered tags to affix to our fire doors in order to identify them for inspection and audit purposes.

I found your website and immediately found what I was looking for.

I spoke to two members of your staff, sorry I did not get their names, but both staff were polite, professional and gave clear advice.

The product arrived within two days of ordering, very impressive in today's world of chasing for orders.

I will definitely order from SSP again.

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Caroline L.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP? GDPR !!

2.What did you think of the product? Great and easy to use

3.What did we get right? Everything! Great speedy service

4.What could we improve? All Ok!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No sorry just emails! But all great quick return emails

Finally, out of 5 what would you rate us? 5 out of 5

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Hilary P.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP?  You had the right products & were able to deliver them to us really quickly (next day)

2.What did you think of the product? The products are as described & do what we need them to.

3.What did we get right? You went out of your way to give us next day delivery & replied to our initial queries promptly, efficiently  & in a friendly manner.

4.What could we improve? No.  We will purchase from you again.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee dealt with our order & went out of his way to provide all of the items we were after in the tight timescale that we asked for.  Thank you.

Finally, out of 5 what would you rate us? 5

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Caroline T.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP – it was what we where looking for in connection with the new GDPR Regulations.

2.What did you think of the product – it is thank you.

3.What did we get right – the service was 1st class from ordering to receiving the book.

4.What could we improve – nothing.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting – no all done on line.

Finally, out of 5 what would you rate us – 5.

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Jane B.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP? We were recommended by another school.

2.What did you think of the product? Product is just what we needed for GDPR.

3.What did we get right? Delivery was fine

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry don’t know your staff yet.

Finally, out of 5 what would you rate us? 4

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Hayley K.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP? A recommendation from other school and price

2.What did you think of the product? It does the job, a bit confusing for people to fill out, we have to explain what to do.

3.What did we get right? quick delivery

4.What could we improve? nothing

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Jason C.

Tue 19th Jun 2018

1.What made you choose to buy these products from SSP? I chose your company after a google search

2.What did you think of the product? The product was as expected and described.

3.What did we get right? Delivery was very quick had the sign within 24 hours of ordering.

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Sarah S.

Mon 18th Jun 2018

1.What made you choose to buy these products from SSP? - A google search showed that your product was the only suitable product available

2.What did you think of the product? - It does what we need it to, although it does take a bit of getting used to for our patients

3.What did we get right? - Arrived on time and well packaged

4.What could we improve? - The cost of delivery was a little higher than we would have liked

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - We ordered online, so didn't speak to anyone

Finally, out of 5 what would you rate us? - 4, due to cost of delivery

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Andrew E.

Mon 18th Jun 2018

1.What made you choose to buy these products from SSP? Web search returned you and your website looked reputable. Then I called for advice and the guy who answered was professional & helpful.

2.What did you think of the product? Just what I needed for the job

3.What did we get right? Customer Service on phone, proofing service and flexibility, delivery time

4.What could we improve? Err, pleased to say I’m struggling for an answer there!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I’d say the guy who took my phone booking, Mike McNee

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Rich B.

Thu 14th Jun 2018

1. What made you choose to buy these products from SSP? New project – found you on the net. Using components that I’ve never sourced before.

2. What did you think of the product? Fit for purpose

3. What did we get right? Good service from start to finish

4. What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn was top notch!

Finally, out of 5 what would you rate us? 5/5

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Nathan T.

Mon 11th Jun 2018

1.What made you choose to buy these products from SSP? - Recommendation

2.What did you think of the product? - Great

3.What did we get right? Service and delivery

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone!

Finally, out of 5 what would you rate us? - 5!

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Charlotte B.

Fri 8th Jun 2018

1.What made you choose to buy these products from SSP? Very easy to use website with the prices clearly on display. No ‘call us for a quote’ nonsense.

2.What did you think of the product? Good quality products.

3.What did we get right? Customer service is excellent, Gwyn was extremely helpful and replied to emails really quickly.

4.What could we improve? -

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Special mention to Gwyn!

Finally, out of 5 what would you rate us? 5/5

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Susan C.

Thu 7th Jun 2018

1.What made you choose to buy these products from SSP? Purchased previously from your other items

2.What did you think of the product? Met our requirements/ as expected/ reflected online description

3.What did we get right? Acknowledgements/ despatch advice/ delivery/communications excellent

4.What could we improve? No service excellent

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A

Finally, out of 5 what would you rate us? 5

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Chris K.

Thu 7th Jun 2018

1.What made you choose to buy these products from SSP? SSP seemed like a very reputable company with a well laid out website

2.What did you think of the product? The product is good, looks very robust

3.What did we get right? You put the guides on for free as I had forgot to add to the order, this is excellent customer service

4.What could we improve? Nothing from my experience

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee

Finally, out of 5 what would you rate us? Definitely a 5 out of 5 from me

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Maria

Wed 6th Jun 2018

Product:

I saw the new style signing in book at a school I visited and liked it.  I asked where they bought it and they gave me your details.

Service:

I phoned to enquire and the man that I spoke to was very helpful but I didn’t get his name.

Definitely 5 out of 5.  Thank you!

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Stephen D.

Wed 6th Jun 2018

5/5

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Sally L.

Wed 6th Jun 2018

1.What made you choose to buy these products from SSP? They were a good price

2.What did you think of the product? Very good

3.What did we get right? The arrival period

4.What could we improve? Well when I place a PO I also have to ring and make sure you have received it

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Finally, out of 5 what would you rate us? 5

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Tom H.

Wed 6th Jun 2018

1.What made you choose to buy these products from SSP? just googling---we needed bollards for our private Estate ---but wanted something that looked better than "cones".

2.What did you think of the product? They are OK-----will see how they stand up to windy weather but they look ok

3.What did we get right? Very helpful and communicative with planning/art work etc etc

4.What could we improve? Just a suggestion but as mentioned all was good. Perhaps a quick call when artwork is finally agreed? Just to talk things through

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I dealt with via email was v helpful

Finally, out of 5 what would you rate us? 4

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Sara S.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? GDPR came into force, plus like the fact your data is protected.

2.What did you think of the product? Excellent product

3.What did we get right? It would have been right with the delivery date but was delivered to a different address

4.What could we improve? Make sure the items are delivered to the correct address

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Tom

Finally, out of 5 what would you rate us? 4

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Daniel G.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? Previous purchase

2.What did you think of the product? Very good and suitable for the purpose

3.What did we get right? Good delivery and correct product

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Fast efficient service.

Finally, out of 5 what would you rate us? 5, very good service and having used you in the past when something was not right you corrected the problem fast. Good service.

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Vlad O.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? online offer

2.What did you think of the product? would have been happy with the purchase if the plastic chain was 10m long (as stated in the offer) and not 6m as it happened

3.What did we get right? fast delivery

4.What could we improve? chain length

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? none particular

Finally, out of 5 what would you rate us? Rating: 3 out of 5 stars (had to go to B&Q and buy another plastic chain)

SSP Reply: Thank you for taking the time to give us feedback.
I am sorry to hear that your chain was shorter than it should have been. If you had contacted us we would have put it right immediately. We’re not perfect and we do make mistakes, but we certainly would have put it right for you. If you come back to us for anything else in the future, please ask to speak to me and I will make sure you are looked after.

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Sue D.

Tue 5th Jun 2018

I choose SSP after looking at various recommended options on a google search.  It seemed to have everything we needed. 

It was very easy to buy online the system was easy to use and the product arrived the next day as expected.  I would definitely reorder this product and would give SSP 5 out of 5 for customer service and providing a product which does exactly as it is described.

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Cliff W.

Tue 5th Jun 2018

We purchased two signs and a post following your Company being recommended by a local Structural Engineer

Ordering was very simple and straightforward, there was a small misunderstanding about the number of brackets required, (probably our fault)  but this was quickly resolved

Mike McNee was extremely helpful throughout

Five out Five !! We just wish other Companies were so easy to deal with !!

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Theresa B.

Tue 5th Jun 2018

Service and product was excellent and delivery was very prompt.

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Andy T.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? The product was what we needed

2.What did you think of the product? The product is well made and to spec

3.What did we get right? Everything

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No one in particular

Finally, out of 5 what would you rate us? 5 out of 5 service

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Sam H.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? GDPR web search 

2.What did you think of the product? Great

3.What did we get right? Yes, very fast. I called for advice which was given and appreciated.

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Not sure of the ladies name I spoke to on the phone but very helpful

Finally, out of 5 what would you rate us? 5

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Becci B.

Tue 5th Jun 2018

1.What made you choose to buy these products from SSP? – looking for a GDPR compliant visitor book

2.What did you think of the product? Excellent, but maybe a little over priced

3.What did we get right? – quick service, quick delivery

4.What could we improve? - price

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – ordered over the internet

Finally, out of 5 what would you rate us? 4/5

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Karen R.

Tue 5th Jun 2018

Always impressed with SSP......

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Maurice H.

Mon 4th Jun 2018

Excellent product and service. Thoroughly satisfied.

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Stephen M.

Mon 4th Jun 2018

1.What made you choose to buy these products from SSP? Sourced online

2.What did you think of the product? Product suitable for the task required

3.What did we get right? Price and efficient delivery

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes – very helpful

Finally, out of 5 what would you rate us? 5

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Diana

Mon 4th Jun 2018

I found on the Internet - good website

You were very helpful when I phoned - I have purchased twice and would do so again.

I am very happy with the signs.

5 out of 5

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Lisa S.

Mon 4th Jun 2018

1.What made you choose to buy these products from SSP? – seemed to suit our needs the most

2.What did you think of the product? – no concerns

3.What did we get right? No issues ordered through the internet and delivered as required

4.What could we improve? No issues

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No direct contact

Finally, out of 5 what would you rate us? 5

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James F.

Mon 4th Jun 2018

We chose SSP as you had what we were looking for at a good price.  The product was exactly what we were after.  We were completely happy with everything.

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Andrew S.

Tue 22nd May 2018

1.What made you choose to buy these products from SSP? Internet search

2.What did you think of the product? Very good

3.What did we get right? Yes they are very useful

4.What could we improve? Not really they do the job

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The transaction went very smooth there was no one in particular

Finally, out of 5 what would you rate us? 4

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Tony

Mon 21st May 2018

1.What made you choose to buy these products from SSP? Looked on the web and you have a big choice.

2.What did you think of the product? Very good.

3.What did we get right? -

4.What could we improve? Excellent

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -

Finally, out of 5 what would you rate us? 5 well done.

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Marcus M.

Sun 20th May 2018

1.What made you choose to buy these products from SSP? I  needed some security bolts and nuts for fixing new railings that would allow me remove the railings in the future if I needed it so shear hed nuts would not be useful. The kinmar and tuffnut offered that option.

2.What did you think of the product? Not used them yet but they look like they will do the job.

3.What did we get right? I had to change my order and your sales team were very helpful.

4.What could we improve? Nothing obvious

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Did not catch any names.

Finally, out of 5 what would you rate us? 5

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Kinga F.

Fri 18th May 2018

1.What made you choose to buy these products from SSP? We couldn’t buy it from anyone else, apparently suppliers weren’t prepared with GDPR products on the market.

2.What did you think of the product? It’s brilliant.

3.What did we get right? Everything, fast delivery, safe packaging.

4.What could we improve? The website is not very user friendly.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? We ordered it online. N/A

Finally, out of 5 what would you rate us? 5

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School A.

Fri 18th May 2018

Order was great thanks, we ordered from you as you had the exact GDPR compliant product that we needed.

Quick delivery 5/5 overall.

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Tez B.

Fri 18th May 2018

I purchased some personalised warning signs and am very happy with them. The service was sharp, the value is good and I am very happy with the product.

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Alison B.

Wed 9th May 2018

Hi, we needed a cover for the heating control in a holiday cottage so looked on the internet. We found your product and bought it, though we did have a ‘chat’ on line about the product. Your service was excellent and the product was exactly what we wanted. I did not get the invoice so requested one which was e mailed immediately.

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Liz M.

Wed 9th May 2018

I have now received my order - it was accepted by our builder as I wasnt here.

Product - I was advised by our Fire Risk Assessor that the hydrant signs had faded and needed to be replaced. The signs are as I expected and are fit for purpose.

Service - the service was very good - I received a phone call and an email requesting additional information and the young man I spoke to as very helpful.

I would order from you again and rate the service as 5.

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Kim

Wed 9th May 2018

We have purchased three Data Protected Visitor Books, all were as described on your website.  Very impressed with how products were packaged and items were received next day.  Top marks :)

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Fiona H.

Wed 9th May 2018

1.What made you choose to buy these products from SSP? – found your company after searching on-line

2.What did you think of the product? – great product, just what we needed

3.What did we get right? – great service, speedy delivery, great item

4.What could we improve? – nothing!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – carried out all our business with you via your website. No problems.

Finally, out of 5 what would you rate us? - 5

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Jan. H

Wed 9th May 2018

1.What made you choose to buy these products from SSP? You had other GDPR compliant products

2.What did you think of the product? Very happy

3.What did we get right? You listened and made something to meet my requirements

4.What could we improve? Nothing in this case

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn – very helpful and proactive

Finally, out of 5 what would you rate us? 5 

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Antonia B.

Wed 9th May 2018

1.What made you choose to buy these products from SSP – we always buy our thermostat covers from you

2.What did you think of the product – good product or we would not keep coming back to you

3.What did we get right – always get it right

4.What could we improve – pass, just a pleasure doing business with you

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting – everyone we have dealt with has been very prompt and professional

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Jayne F.

Wed 9th May 2018

1.What made you choose to buy these products from SSP?  You have always delivered a good product

2.What did you think of the product? Great – meets our business needs

3.What did we get right?  Everything – even to the dispatcher calling to check whether we needed lanyards

4.What could we improve?  Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? This time round your dispatcher

Finally, out of 5 what would you rate us? 5

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Joanna B.E.

Wed 9th May 2018

1.What made you choose to buy these products from SSP? Easy to understand website with some good visual examples

2.What did you think of the product? Excellent

3.What did we get right? Everything

4.What could we improve? difficult to say

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee looked after me brilliantly

Finally, out of 5 what would you rate us? 5

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Suzie L.

Tue 8th May 2018

It was high up on Google
Price was reasonable
Service great

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Ed E.

Tue 8th May 2018

1.What made you choose to buy these products from SSP? availability and a good web page

2.What did you think of the product? did what it said on the tin

3.What did we get right? Everything

4.What could we improve? give the goods away

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? coo its nice to have time for team meeting

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Sue

Tue 8th May 2018

1.What made you choose to buy these products from SSP? WE HAVE BOUGHT FROM YOU BEFORE

2.What did you think of the product? VERY GOOD

3.What did we get right? THEY ARE THE CORRECT ITEMS FOR SECURING OUR ENAMEL SIGNS

4.What could we improve? NOTHING

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? NOT REALLY AS IT WAS DONE ON THE INTERNET

Finally, out of 5 what would you rate us? 5

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Deb W.

Tue 8th May 2018

5. Michael.  Excellent customer service

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Andy D.

Tue 8th May 2018

1.What made you choose to buy these products from SSP?We have used SSP a few times now and we like the products you sell

2.What did you think of the product?It was perfect for what we need for our Event

3.What did we get right?The order was spot on,the sales team produced the exact sign we wanted in great time.

4.What could we improve?Just some advance notice the order was on its way,we didn’t have anyone available to tip the wagon when it arrived.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?Mike Mc Nee was a great help offering advice on how I could improve my signage and even manage a last minute change requirement

 Finally, out of 5 what would you rate us? 4

 

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Jennifer K.

Wed 2nd May 2018

I wanted to give you a little further feedback on your products – since receiving the parking bollards/ signs last week we have had numerous positive comments from visitors to the College.  Today I had the comment that this was the best reserved parking sign solution the visitors had ever come across and they visit lots of educational institutions!  I just wanted you to know – we are so happy with the products and would come to you again if we need similar items in future. 

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Jennifer K.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP?  Your website offered us just the kind of product we were looking for

2.What did you think of the product? Very professional and looks durable, just what we need

3.What did we get right?  Prompt delivery/ products arrived in perfect condition – packed well.  Appreciated that we could order by producing a purchase order number and requesting an invoice (we are an educational institution)

4.What could we improve?  Can’t think of anything

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  n/a
 
Finally, out of 5 what would you rate us?  As a 5.

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Julie W.

Thu 26th Apr 2018

Very happy with the service – good advice provided. For the time being the product fixes the issue with the protruding corners on the mezzanine stairs.

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Alyson N.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP? You had just what we needed

2.What did you think of the product? Very good

3.What did we get right? ALL

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
 
Finally, out of 5 what would you rate us? 5

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Justin H.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP?
Found you online through a search engine, had a good range.

2.What did you think of the product?
Good, difficult to know what the actual finish would be like before purchasing. The finish was somewhere between a silver and a nickel which was ok for this application. Might be good to have a finish description

3.What did we get right?
Liked the way the relevant head to secure it with

4.What could we improve?
Description of finish

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Afraid not I did it all myself
 
Finally, out of 5 what would you rate us?
4 but would def shop again. It’s not something that I need often though

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Pat C.

Thu 26th Apr 2018

I originally searched on the internet for a supplier of a Visitor signing in book and came across your website.  It was very easy to see what you were buying.
 
We purchased the book and sign in sheets a couple of years ago and need to order replacement sheets from time to time.
 
Unfortunately the last order I placed the delivery was made to our other office up in Cumbria even though the Invoice clearly stated our delivery address as our
Warrington office.  Luckily our IT Manager was visiting the Cumbria office and so was able to bring them back with him.
 
Overall I am very pleased with the service you offer.

 

SSP Reply: Thank you so much for your feedback and for returning to us again. I am pleased to hear you are happy with the service. I believe that the mistake with the delivery was down to human error, I offer my sincere apologies for that. I’m glad it was resolved, of course if we had known we would have rectified this for you. Next time you reorder please ask to speak to Gwyn or myself and we will see how we can make it up to you.

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Stephen N.

Thu 26th Apr 2018

I chose these products after a online search. 

The perspex lockable covers were quality. Thank you for a great service ***** stars.

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Michelle W.

Thu 26th Apr 2018

1.What made you choose to buy these products from SSP? – Plenty of different types available on the website

2.What did you think of the product? – All Ok

3.What did we get right? – Website order processing works well, had to email about delivery and response was quick and everyone was very helpful and friendly.

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Hayley
 
Finally, out of 5 what would you rate us? 5

---

Roisin T.

Thu 26th Apr 2018

Thank you for prompt service, goods arrived this morning. Very much appreciated. 

---

NJV.

Wed 25th Apr 2018

Found you via Google, competitive prices.

 

Great service, no complaints.

---

Catherine H.

Wed 25th Apr 2018

I was looking for a particular sign that could be customised for a birthday present. 

I telephoned SSP to enquire and order, I spoke to Hayley who was friendly and professional. 

The quality of the sign is excellent and arrived safely within two days.

I would highly recommend SSP Direct.

---

John M.

Sat 21st Apr 2018

Service brilliant, goods brilliant rating 20 out of 10 placed order at 4pm it arrived next day. I have used you twice, both times excellent service.

---

Steve W.

Wed 18th Apr 2018

I was very pleased with the product. Placing the order was straight forward and delivery was great.

I will definitely purchase from you again.

---

Andy B.

Wed 18th Apr 2018

1.What made you choose to buy these products from SSP? - came up on a Google search

2.What did you think of the product? - just as described

3.What did we get right? everything

4.What could we improve? I'm sure there's something but I haven't found it - yet!

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone for a Team effort

Finally, out of 5 what would you rate us? 5

---

Martin M.

Wed 18th Apr 2018

1.What made you choose to buy these products from SSP? Appeared most suitable from internet search

2.What did you think of the product? First purchase followed by a second one

3.What did we get right? Overall very easy to deal with you

4.What could we improve? Minor gripe that first sign had been packed too early so very slight lines on face caused by cardboard but not sufficient to complain

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Spoke to several, all easy to deal with Mike did all the hard work

Finally, out of 5 what would you rate us? Overall a 4.5 with drop downs for slight slowness on first response to query and sign as above. But would be happy to recommend

---

Alan S.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP? Internet search

2.What did you think of the product?  Ideal

3.What did we get right?  Efficient ordering system and efficient prompt delivery

4.What could we improve?   Very little – always keen for lower process but did seem competitive

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  No – did not speak to anyone at a meeting

Finally, out of 5 what would you rate us?  5

---

Dave K.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP? Looked ideal for duty on internet search.

2.What did you think of the product? Excellent our for duty  
 
3.What did we get right? Everything

4.What could we improve?  Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike

---

Rae M.

Tue 17th Apr 2018

As a returning customer I chose SSP because of the excellent quality of the products I had previously received as well as the very reasonable price and timeous delivery. Many thanks- 5/5

---

Ruth

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP?  Only place I found what I needed

2.What did you think of the product? Excellent

3.What did we get right? Yes

4.What could we improve? Nothing for this order.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?  The man on the phone was very helpful but I can’t remember his name  - sorry.

Finally, out of 5 what would you rate us? 5

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Stepan K.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP?  Availability of specialist products.

2.What did you think of the product?  Very good.

3.What did we get right? Prompt delivery.

4.What could we improve?  No real issues to report.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?   Mark Hughes was most helpful.

Finally, out of 5 what would you rate us?   4

---

Tony S.

Tue 17th Apr 2018

1.What made you choose to buy these products from SSP?
SSP came up in Google search, favourable reviews and what I needed was available for delivery in short timeframe.

2.What did you think of the product?
Good quality.
 
3.What did we get right?
Availability and promptly delivered, reasonable price and good quality.

4.What could we improve?
Range of signs extended to cover more domestic road signs, had to order the sign from Amazon.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
 
Finally, out of 5 what would you rate us? 4 since I do not have more experience with SSP to be confident to say 5.

---

Elizabeth W.

Fri 13th Apr 2018

What brilliant service. Sign has arrived. Perfect. Will have some fun with this at our club!

---

Louise Morgan

Thu 12th Apr 2018

My Director had wanted a confidential signing in book, when I googled, you were one of a few UK companies that was listed.

The product is great,  much better than the Durable book (we tried these and it was always getting filled in wrong)

The service was great, the lady that took my order could not have been more helpful. Delivery was as promised so on my experience, no improvements to be made

---

Karen Robinson

Thu 12th Apr 2018

1.What made you choose to buy these products from SSP? From Internet search

2.What did you think of the product? Matched requirement

3.What did we get right? Availability

4.What could we improve? All fine, no improevement required from my recent experience

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No

Finally, out of 5 what would you rate us?  5

---

Alan O'Neill

Wed 11th Apr 2018

Hi Mike

Just received the signs, what a great fast service

Many thanks from the CHPV team

---

Gedeon Miller

Wed 11th Apr 2018

Product was just what we were after.

Delivery was prompt.

I just found you on google and it was the best result for what we were looking for.

5/5

---

Andy Burr

Wed 11th Apr 2018

In response, we found your company via google and found it simple to order, however, I didn’t receive an acknowledgement of our order or payment and when I went back to your web site I could find o record of our order.

I was pleasantly surprised to receive the delivery today but there was no invoice or receipt enclosed – I assume this will follow?

So to summarise – some improvement in communications would be good. Otherwise first class service

SSP Direct: Thank you for taking the time to reply. Apologies that you did not receive your invoice, I have resent your most recent one. This is usually automated, but perhaps there was a blip, or its stuck in your junk file?

 

---

Ian

Wed 11th Apr 2018

Excellent service, we give you 5.

---

Rae McPhee

Thu 5th Apr 2018

I chose this product because it fitted our needs exactly and the product when it arrived did not disappoint. The appearance was excellent and looked more expensive than the price paid. Delivery was quick as promised and the person I spoke to on live chat was very helpful. Unfortunately I can't be sure of his name - I think it might have been Jon. I don't know that I would have need for an app but would certainly recommend the company to others.

---

James Nelson

Tue 3rd Apr 2018

What made you choose to buy these products from SSP?
Found you through google search. The descriptions, knowledge base and detailed information to help finding the right type of security screws and tool was really helpful. I’m not sure how I would have found the right thing otherwise.

What did you think of the product?
Seemed like good quality.
 
What did we get right?
Again the detailed information was super helpful to get the right product. Most sites are really light on details, which is useless for someone like me who has limited knowledge and no-one to ask. Delivery was quick.

What could we improve?
Nothing specific comes to mind.

Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I didn’t deal with a specific person.
 

Would an SSP App be useful to you?
I don’t think so.
 
Finally, out of 5 what would you rate us?
5

---

Jim England

Tue 3rd Apr 2018

We googled the product “ reflective post markers” or something to that effect and you guys came up high on the search. Product was dispatched in good time. We would use you again.

---

Steve Wood

Tue 3rd Apr 2018

Yes, your service was excellent, 5 stars.

---

Alexander McClintock

Tue 3rd Apr 2018

I bought because you had the product in stock at a price I could afford.

The product does its job.

Telephone help was very good.

Information on web site was incomplete (hence the need to phone).

I can’t remember the name of the lady I spoke to, but she knew the products, what could be done and made exceptional arrangements for me without fuss.

I have no need for an SSP app.

4/5

---

Richard Levy

Wed 28th Mar 2018

Outstanding customer service – thanks to all the SSP team.

---

Steve Wrigley

Thu 22nd Mar 2018

You had the right product at the right price! Ordering was easy and delivery very quick.

---

Rob

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? - found you on google

2.What did you think of the product? - excellent

3.What did we get right? - pricing and quick delivery

4.What could we improve? - lower shipping prices for smaller quantities

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - I spoke to a guy on phone - Mark maybe??  Excellent service.

Development:
If we were to develop an SSP App for mobile use, would you use this? - not really, website works
fine for me

Finally, out of 5 what would you rate us? - 5+

Thank you again for choosing to buy from SSP. - my pleasure

---

Rattan Khetani

Wed 21st Mar 2018

5/5

---

Daniel Jagger

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? Easy to find on google and pricing was competitive.

2.What did you think of the product? Good quality and easy to install.

3.What did we get right? Fast delivery.

4.What could we improve? You have a video on YouTube that suggests that your products come with a sticking strip to hold items in place, the product I ordered didn’t, you could make that clearer.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No, all internet based.

---

Nikki Ford

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? - website

2.What did you think of the product? - good

3.What did we get right?- good product – quick delivery after approval

4.What could we improve?- pleased with service all in all – could have been a little quicker to reply on initial contact.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?-pleasant dealings with all who I was in contact with either by e-mail or a telephone conversation – would definitely recommend SSP and would use again?

Development:
If we were to develop an SSP App for mobile use, would you use this? More than likely

Finally, out of 5 what would you rate us? 4 – as I am still waiting on a price for the canopy height sign – although I have only chased this once?

SSP Reply: Thanks for your feedback Nikki. I’m pleased to hear that you are happy with the service on the whole. Looking back your quote was sent and we were awaiting a reply from yourself. Please let me know if we can be of any further assistance.

---

Brian

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP? Security upgrade, great choice of fasteners/fixings.

2.What did you think of the product? Very robust, quality screws.
 
3.What did we get right? Website easy to navigate, easy to order.

4.What could we improve? Delivery not as described, as wasn’t next day as paid for. Couriers website tracking very poor.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Someone in sales did try chasing courier but encountered difficulties in making contact/on hold for some time; upon trying again was able to to provide revised delivery details.
 
Development:
If we were to develop an SSP App for mobile use, would you use this? Yes.
 
Finally, out of 5 what would you rate us? 4.

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Scott Powers

Wed 21st Mar 2018

1.What made you choose to buy these products from SSP?

Easy layout of your website and competitive price

2.What did you think of the product?

Very good quality, worked really well.

3.What did we get right?

Everything was good.

4.What could we improve?

Nothing that I can see.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Ordered online

---

Roger Brown

Wed 21st Mar 2018

 Excellent service, fast delivery, easy online ordering. Ordered before with no issue, 5 out of 5.

---

Bob Smith

Mon 19th Mar 2018

1.What made you choose to buy these products from SSP? It fitted in the fairly confined space available.

2.What did you think of the product? It does the job very well.

 

3.What did we get right? The item was delivered promptly.

4.What could we improve? From this single transaction – nothing.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All my dealings were online.

Finally, out of 5 what would you rate us? 5

---

Mark Turner

Wed 14th Mar 2018

Good Value, great service. Improve your online as it would not reset our password

---

Parul Sood

Tue 13th Mar 2018

1.What made you choose to buy these products from SSP? Looked online, seemed reasonable price

2.What did you think of the product? What we need

 

3.What did we get right? Quick delivery/response

4.What could we improve?

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Ordered online so N/A

Finally, out of 5 what would you rate us? 5

---

Diane Stirling

Mon 12th Mar 2018

Many thanks for your speedy delivery of the TRV cover that locks for my dad who has Alzheimers. It fits perfectly, everyone is happy (except dad) now that there will be no more unhappiness at him getting to the control to change it and switch it off.

You have been a lifesaver to us!

---

Martin Payne

Wed 7th Mar 2018

Product:
1.What made you choose to buy these products from SSP? Already using the visitor passes just ordered a refill
2.What did you think of the product? Very good will continue to use

Service:
3.What did we get right? Everything, honest about delivery timescale
4.What could we improve? Nothing got what I expected
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I wanted next day but was told honestly it could be two days and it was

Finally, out of 5 what would you rate us? 5

---

Stephen Belton

Wed 7th Mar 2018

In response to your email I would  like to confirm that I was very happy with my purchase.

Your web site was easy to navigate and so I was able to semi design my bespoke sign. I found your prices very competitive which was a relief because I was spending my own money to place my signs in a public right of way through woodland.

I chose your company because of the option to produce a sign to my own needs.

A similar sign with the smaller size of H 15cm x 10cm W would have been a good option for me but without contacting you and discussing this I opted for the available online smallest size.

I would definitely recommend your company.

---

Dave Beveridge

Wed 7th Mar 2018

10 out of 10 for service.  Very impressed.

---

Jeremy Richardson

Mon 26th Feb 2018

 I found your company through an internet search, the product proved to be of good quality at a reasonable price and customer service was excellent.

5 out of 5 no problem.

---

Matt Lloyd

Mon 26th Feb 2018

I needed some galvanised sign post kits in time for a contractor on site, and delivery was 1-2 working days as promised.  Product was complete and good quality.  I rang customer services in advance because of a narrow lane access, and the person I spoke to was very helpful, putting a note on the order to ensure the appropriate vehicle was used.  Delivery company (Tuffnells) were friendly and efficient.  Overall I was impressed by the reliability of the service. 5/5.

---

Roy Hayward

Fri 23rd Feb 2018

Mark Hughes was very helpful.

You supplied the correct product for our requirements,

I give you 5 out of 5.

Thank you.

---

Elaine Bradbury

Fri 23rd Feb 2018

Item ordered was needed asap. You had stock available and prompt delivery.

---

Lyn Cowling

Fri 23rd Feb 2018

Product:

1.What made you choose to buy these products from SSP? – we have ordered from you before

2.What did you think of the product? - Good

Finally, out of 5 what would you rate us? 5

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Phil Boswell

Fri 23rd Feb 2018

Product:
1.What made you choose to buy these products from SSP?  - I found you on the web
2.What did you think of the product?  SIgn is very good, post is far t oo big/heavy for the sign
 
Service:
3.What did we get right? - the service pre-delivery and the sign
4.What could we improve? - the post is innapropriately large/heavy
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
 
Finally, out of 5 what would you rate us? - 4

SSP Direct:

“Thank you for your feedback. We do sell the hydrant signs and posts separately, so you are able to choose the size of post you require, but as the hydrant signs are frequently bought with the 1metre post we decided to sell a kit ready made to make the buying process quicker and easier.”

---

Simon Jones

Fri 23rd Feb 2018

Product:
1.What made you choose to buy these products from SSP? Car park signage.
2.What did you think of the product? Excellent quality.
 
Service:
3.What did we get right? Everything arrived on time.
4.What could we improve? Nothing.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? On line order.

Overall rating: 5

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Carol

Mon 12th Feb 2018

Product:
1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Good quality

Service:
3.What did we get right? Everything!
4.What could we improve? –
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?All on-line

Finally, out of 5 what would you rate us? 5/5

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Nick Astley

Fri 9th Feb 2018

Product:
1.What made you choose to buy these products from SSP? Came across company on internet search

2.What did you think of the product? Very good, easy to install, looks good and does the job very well. Cut outs and infill pieces saves time cutting anything out

Service:
3.What did we get right? All very good

4.What could we improve? Nothing all went well, quick delivery, good product

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn was very helpful, I was backwards and forwards a few times asking for information and recommendations. One location I wanted to install was very tight as shown in photo attached and I didn’t want to re-located existing services or patch wall cladding, however it works well. Designer could have located emergency button in a different location as it’s a busy area which is why it kept getting knocked and is in the doorway but all resolved now cover fitted.

Finally, out of 5 what would you rate us?
5

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Michelle Facer

Wed 31st Jan 2018

Hi - SSP's service was great.  Easy to order items and very quick delivery.

---

Gordon Clark

Wed 31st Jan 2018

I am happy with all aspects of my recent buying experience with you and will be happy to do business again.

---

Jim Gilmore

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Price
2.What did you think of the product? Ideal for what I was looking for

Service:
3.What did we get right? Cost and availability
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Made my purchase online
 
Finally, out of 5 what would you rate us?
 5

---

Stephanie Cheetham

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Bought products previously and have always been satisfied with them.
2.What did you think of the product? Great.

Service:
3.What did we get right? Service was good, unable to purchase online due to website issues so ordered over the phone which was great.
4.What could we improve? ETA for delivery of products on ordering.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone has been great (a woman took my order on the phone and was very helpful)

Finally, out of 5 what would you rate us? 5

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Paul Freeland

Tue 30th Jan 2018

Good product, well packaged... It hard to source security fixing in my experience.

A good feature is the sizing page to give one the size/depth of the fixings.

---

Chris Stokes

Tue 30th Jan 2018

Product:

1.What made you choose to buy these products from SSP? Recommendation

2.What did you think of the product? Fine , no issues to report

Service:

3.What did we get right? yep

4.What could we improve? ??

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -

Finally, out of 5 what would you rate us? 4.5

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Wellesbourne Parish Council

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Your online shopping site was easy to navigate
2.What did you think of the product? Product is exactly what I expected but the colour scheme was the opposite of what I had anticipated – it looked better the colourway you used

Service:
3.What did we get right? Prompt and helpful response from your email services
4.What could we improve? Nothing from my experience
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All staff dealt with were equally helpful and professional.

Finally, out of 5 what would you rate us? FIVE STAR!!

Thank you again for choosing to buy from SSP.
Thank you for the great service, I am sure we would happily use your services again in the future should a need arise.

---

Mrs. K Rhead

Tue 30th Jan 2018

We have been buying to one sign in refills from you since we started using the system some months ago. SSP have proved to be very competitive price wise, the web site is easy to use and deliveries, etc are prompt.

 

I don't recall the gentleman's name but when I ordered the wrong refills some weeks ago he arranged for them to be collected and replaced with the correct ones at no additional charge. That sort of customer service ensures I will continue to use SSP as long as your prices stay competitive.

---

Michael Beattie

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP? Easy to use website and cost
2.What did you think of the product? Product is what it said it was and was what I was looking for

Service:
3.What did we get right? You delivered as promised
4.What could we improve? I have only ordered once from you and at the moment I would say nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? It was all done online  

Finally, out of 5 what would you rate us? Rate 5

---

Mark Godfrey

Tue 30th Jan 2018

Product:
1.What made you choose to buy these products from SSP?  You were at the top of my web search
2.What did you think of the product? Good it done what it said it would

Service:
3.What did we get right?   Yes
4.What could we improve? At the moment nothing that I could say
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?   No just all of you

Finally, out of 5 what would you rate us? 5

---

Jean Gates

Sun 28th Jan 2018

Great product , works well.  Many thanks

---

Tracey Kennedy

Tue 23rd Jan 2018

Feedback on Product:
Q1. – After looking around for a good quality sign in book that met all requirements, SSP was the best product.
Q2. – Good quality, looks very professional on reception – meets all data protection requirements.

Feedback on Service:
Q3. - Delivery and easy of ordering

Rate – 4 out of 5 for product and service.

---

Kevin Power

Tue 23rd Jan 2018

Product:
1.What made you choose to buy these products from SSP? Internet search gave me your company details
2.What did you think of the product? Product was what I wanted and arrived in good time and in good condition.

Service:
3.What did we get right? Service was professional goods arrived in very good time.
4.What could we improve? -
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Overall score 5 and will not hesitate to buy goods from you again.
 
Finally, out of 5 what would you rate us? 5

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Brian

Mon 22nd Jan 2018

Product:
1.What made you choose to buy these products from SSP? wide choice of sizes
2.What did you think of the product?  fit for purpose
 
Service:
3.What did we get right? fast service
4.What could we improve? n/a
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? n/a

---

Alison Guppy

Mon 22nd Jan 2018

Product:
1.What made you choose to buy these products from SSP? snake eye bits
2.What did you think of the product? just right
 
Service:
3.What did we get right? fast service and gave the dimensions of the bit
4.What could we improve? ?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? did everything online
 
Finally, out of 5 what would you rate us? 5

---

Rachael Pogson

Mon 22nd Jan 2018

Proximity card holders and arrived the following day so very quick service.  Ideal.

---

Brian

Mon 22nd Jan 2018

Product:
1.What made you choose to buy these products from SSP? wide choice of sizes
2.What did you think of the product? fit for purpose

Service:
3.What did we get right? fast service
4.What could we improve? -
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -
 
Finally, out of 5 what would you rate us? -

---

Brian

Mon 22nd Jan 2018

Product:
1.What made you choose to buy these products from SSP? wide choice of sizes
2.What did you think of the product? fit for purpose
 
Service:
3.What did we get right? fast service
4.What could we improve? N/A
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A
 

---

Gillian Clark

Tue 9th Jan 2018

 Product:

1.What made you choose to buy these products from SSP? - No one else was offering them

2.What did you think of the product? - great My Mum now can't freeze herself

Service:

3.What did we get right?- Quick delivery and product as described

4.What could we improve?- no idea

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting - Had no personal contact

---

Colin Low

Mon 8th Jan 2018

Product:
1. What made you choose to buy these products from SSP? chosen by engineer that had moved here from another site, and had used your company in the past.

2. What did you think of the product? good quality

Service:
3 .What did we get right? Helped with setting up account for this site so no need for proforma invoice

4. What could we improve? Website could be clearer.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes for his customer service.

Finally, out of 5 what would you rate us? Mark out of 5 is 4++ as nothing is ever perfect in this world, and there is always room to improve.

---

Anne Deeney

Mon 8th Jan 2018

Product:
1.What made you choose to buy these products from SSP? We chose SSP i had previously ordered through Amazon and was let down. SSP are also local.

2.What did you think of the product? The product was as we expected

Service:
3.What did we get right? The product was fit for purpose and as described and the delivery was very efficient

4.What could we improve? Nothing in relation to this order

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The man who took my call on the 4th January, he gave his name but i can’t remember it.

Finally, out of 5 what would you rate us? 5 out of 5

---

Kourosh Amiri-Garrousi

Mon 8th Jan 2018

Product:
1.What made you choose to buy these products from SSP? To mark my drive-way and gate posts.

2.What did you think of the product? Excellent.
 
Service:
3.What did we get right? Product quality and delivery time.

4.What could we improve? N/A

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.
 
Finally, out of 5 what would you rate us? 5.

---

Austin Baggett

Mon 8th Jan 2018

Product:
1.What made you choose to buy these products from SSP?   AB:  SSP had just what we were looking for – a car park sign that was welcoming to our visitors.

2.What did you think of the product?  AB:  Excellent. It breaks down into three components for easy storage.

Service:
3.What did we get right? AB:  SSP were able to incorporate our company logo on the sign, at very low cost.   Very good communication along the way and very responsive.

4.What could we improve?  AB: Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?

Finally, out of 5 what would you rate us?   AB: 5

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Chris Roth

Mon 8th Jan 2018

Product:

1.What made you choose to buy these products from SSP? Very good products and delivery time

2.What did you think of the product? Very good quality

Service:

3.What did we get right? Service and delivery

4.What could we improve? Nothing

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? have only dealt online

Finally, out of 5 what would you rate us? 5

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Adrian Mullen

Mon 8th Jan 2018

Product:

1.What made you choose to buy these products from SSP? came up in search

2.What did you think of the product? it is what it is
 
Service:

3.What did we get right? delivery correct

4.What could we improve? show photos of product on your site

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? no
 
Finally, out of 5 what would you rate us? 3

 

SSP REPLY: Thank you for your feedback. All of our products have images on the website, perhaps this was a technical hitch? Thank you again for your custom.

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Michael Kennedy

Mon 8th Jan 2018

Service was great and the item I was looking for and the assistance provided was ideal.

Would be happy to use your company in the future.

 

Keep up the good work.

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Mrs J Pearman

Mon 8th Jan 2018

Product:
1.What made you choose to buy these products from SSP? First Aid reporting slips
2.What did you think of the product? Very good
 
Service:
3.What did we get right? E-mailed me directly asking if I needed to re-order so quick and simple to reply and the refills ordered.
4.What could we improve? NA
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Dealt with Mark Hughes
 
Finally, out of 5 what would you rate us? 5 out of 5

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Louise Owen

Mon 8th Jan 2018

I put what I required into Bing search and your website came up - on browsing your site I found it to be clearly laid out - I could find what I needed easily

Other companies not so well organised websites

1m foam head protection - self adhesive, good sizes on offer

when I received the hazard strips I felt they were well made, very sticky and easy to cut and fit (able to cut with scissors)

4 out of 5

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John Howarth

Mon 18th Dec 2017

The sign was exactly what I wanted and was good quality. Would recommend to anybody who is looking for this type of product. Would rate the company 5 out of 5 very satisfied.

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Bianca Dell

Mon 18th Dec 2017

Product:
1.What made you choose to buy these products from SSP? – We knew what we were looking for and found it straight away on your website.
2.What did you think of the product? – It is exactly what we are looking for.

Service:
3.What did we get right? – Everything. It is exactly as we requested
4.What could we improve? – Nothing. Excellent service. Fast delivery.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – Mike McNee dealt with our order. He was very prompt

Finally, out of 5 what would you rate us? - 5

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Malcolm Herring

Fri 8th Dec 2017

Product:
1.What made you choose to buy these products from SSP? The solution to our requirement resulted from an internet search, when we found your website, which is very informative and easy to use – congratulations!

2.What did you think of the product? The order was placed, and the product arrived next day – a Saturday morning!

Service:
3.What did we get right? The product is such a high quality, well made and perfect for the job.

4.What could we improve? Service and product quality were 100% - there is nothing to improve.

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -

Finally, out of 5 what would you rate us? Rated 6 out of 5!!

Now we have found you, SSP will be our first contact when we require other products that you sell.

Thank you for your very professional and excellent service.

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Julie Wills

Fri 8th Dec 2017

I could only find what I wanted on your site.

The product worked well. 

Quick delivery

Have an all in price.

4 stars

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Geoff Goldberg

Fri 8th Dec 2017

Product:
1.What made you choose to buy these products from SSP? 1. I researched the internet for a company that could provide public display signs required for our estate and your company provided exactly to our requirement.
2.What did you think of the product? 2. Your product was first-class. Clear, concise and of excellent quality.

Service:
3.What did we get right? 3.The signs you supplied where exactly to our requirement. Everything was correct with the design.
4.What could we improve? 4. Other than an ignored response to a second enquiry when this was brought to your attention your response was excellent instilling me with confidence and worth as a customer.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? 5. Lindsey O’Malley, Mike McNee and yourself.

Finally, out of 5 what would you rate us? Top marks 5 out of 5

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Lesley

Fri 8th Dec 2017

Product:
1.What made you choose to buy these products from SSP? What we needed for the job

2.What did you think of the product? Good quality

Service:
3.What did we get right?  – ordering & first class delivery

4.What could we improve? Nothing from our experience using your company

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All dealings done through website

Finally, out of 5 what would you rate us?  5/5 

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Jo Glenn

Tue 28th Nov 2017

everything was brilliant

---

Alan Charlett

Tue 28th Nov 2017

Nice polite service, you did what you said you would do.

 

All good.

---

David Coldicutt

Tue 28th Nov 2017

I can’t find anything to criticise about SSP or the product. It works very well. Delivery and communications were first class, and I would very happily use you again. Five out of 5.

---

David Cookson

Tue 28th Nov 2017

Product:
1.What made you choose to buy these products from SSP? Ease of finding what I required on your web site.
2.What did you think of the product? The product was exactly what I required.

Service:
3.What did we get right? The speed of reply to my request for text changes and the service.
4.What could we improve? Cannot see anything from my experience.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?                  The person I dealt with was Mark Hughes ( signed Email ) and he sorted me out quickly.
I was impressed with the speed of delivery once the art work was sorted.

Finally, out of 5 what would you rate us?
I would rate the service at least “5”

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Tui Shirley

Tue 28th Nov 2017

Product:
1.What made you choose to buy these products from SSP?  It was what we were looking for
2.What did you think of the product?  Good but no instructions.
 
Service:
3.What did we get right? Quick delivery, answered the phone straight away when I called.  Woman I spoke to very helpful.
4.What could we improve? Clarification instructions in the box to be clear about how and where the pull ring attaches, the order of putting it up and fixing the seal and where to get replacement seals when required Did not get a call back from the technical department as promised.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -
 
Finally, out of 5 what would you rate us? 4

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Sue S

Tue 28th Nov 2017

5 out of 5 again! Many thanks for a brilliant product.

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Alino Punzalan

Mon 20th Nov 2017

1.What made you choose to buy these products from SSP?
The product is a close replacement from our old button.
2.What did you think of the product?
I thinks it’s ok, the engineer installed without issues.
Service:
3.What did we get right?
Yes.
4.What could we improve?
No suggestion at the moment.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Good support from Gwyn and Lindsey.

Finally, out of 5 what would you rate us?
5

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Jane Mercer

Mon 20th Nov 2017

We chose your company because we used you last year and were very happy with the product and the service. Gwyn was extremely helpful in catering to our requirements, and a pleasure to talk to.

---

Karen Rhead

Mon 13th Nov 2017

Hi

We have recently started using the 'one sign-in' system and initially selected SSP due to price.

I ordered some refills shortly afterwards but ordered the wrong ones.

Gwyn Ewens was very helpful at sorting this out - sending out the correct ones straightaway and organising the collection of the incorrect ones (the latter at no cost to ourselves).

His intervention has ensured I will come back to SSP in the future.

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Simon Saunders

Mon 13th Nov 2017

The signs were ordered from SSP as they offered a service to give customisation, supplying proofs of artwork as well as changes, at a very reasonable price.  Communications and delivery were efficient and fast, so I’d be happy recommend.

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John Key

Mon 13th Nov 2017

I looked on the internet for a fire hydrant marker sign.

Your site provided detailed information on what to do. The ordering process was easy and the sign came very quickly. All round a great service, 5/5.

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Kathleen Alcorn

Tue 7th Nov 2017

Product:
1.What made you choose to buy these products from SSP? Your site was easy to find for the safety cover my client needed.
2.What did you think of the product? The safety cover was just as it was described and appeared on your site. Fire Home Safety officers approved this product prior to me ordering it on behalf of my client.
 
Service:
3.What did we get right?  Delivery name and address had to be different from payment name and address but this was not a problem. Delivery was quick.
4.What could we improve? Slight misspelling of clients name but this did not effect delivery or necessary paperwork.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I'm sorry I don't have a note of the gentleman's name who took the order but I can only thank him for the efficient and helpful way he was able to deal with my questions, order and payment.
 
Finally, out of 5 what would you rate us? I rate the service I received 5

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Sue S

Sat 4th Nov 2017

 5 out of 5  Thank you!

---

Carol Jackson

Fri 3rd Nov 2017

Hi. I purchased a couple of reflectors to put on our front wall.  Parcel was delivered the next day, well packaged and is exactly as described online.

I found your site via a Google search.

Hopefully once installed hopefully will stop idiot delivery demolishing our front wall.

---

Jane Daniels

Fri 3rd Nov 2017

Hello,

We recently ordered some plastic wallets to attach to lanyards and the visitor one write sheets. The sevice was excellent as was the delivery time. Thank you very much.

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Paul Edwards

Fri 3rd Nov 2017

Product:
1.What made you choose to buy these products from SSP? Simple internet search to identify a suitable supplier.
2.What did you think of the product? All as described and expected.

Service:
3.What did we get right? Ease of ordering procedure and prompt delivery.
4.What could we improve? NA
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No contact was necessary.

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Jackie B

Fri 3rd Nov 2017

Product:

1.What made you choose to buy these products from SSP? Good website and easy to get around. Good value for money.

2.What did you think of the product? We haven’t installed as yet but looks fit for purpose

Service:

3.What did we get right? Delivered quickly and helpful on the call line

4.What could we improve? Nothing as I have noticed from my experience

5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I didn’t get their names, but I spoke to 2 men on the phone and they were both knowledgeable and helpful

---

Emma Young

Mon 30th Oct 2017

Product of very good quality, fast delivery, would definitely buy from SSP Direct again.

5 star

---

Matt Preston

Fri 27th Oct 2017

Product:
1.What made you choose to buy these products from SSP? You were the only one I could find on the internet doing this product!
2.What did you think of the product? I like it - clear printing and looks robust.  Haven’t used it properly yet, but feels the same quality as other safety signs I have ordered in for work

Service:
3.What did we get right? Yes
4.What could we improve? I had to go to another provider to het a hi vis vest. Why don tyou do a mathcing (UAV) one?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes - me. I am a top customer! :-) OK - so it's not all about me.  I must say this arrived first out of all the other stuff I ordered from other suppliers on the same day (including from Amazon).  Well done!.
 
Finally, out of 5 what would you rate us? 5

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Grahame Barker

Fri 27th Oct 2017

Thanks for supplying the security fixings for our mini wing mirrors.

We bought them from you, because you have provided the same product for another member of our family, and both product and service were first class.

Again happy with this purchase, received faster than indicated - thanks

---

Robert Hague

Fri 27th Oct 2017

Fast delivery, good value products thank you for your efficient service it's a big 5.

---

Anne Cummins

Fri 27th Oct 2017

Found web site online , thought service was excellent 

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Kathy

Fri 27th Oct 2017

 

Product:

1. What made you choose to buy these products from SSP? We chose to buy these products from SSP as the price was favourable.  
2. What did you think of the product? The products are very good quality and we will use SSP again.

Service:

 3. What did we get right? You got the products, prices and delivery right.
 4. What could we improve?  As this is our first time dealing with you we cannot comment on how you could improve but if we think of anything we will add comments at a later date.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Did not deal with anybody personally as all done online.

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Jonathan Stedman

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP?  - Good range - easy to use website

2. What did you think of the service? - Good - but let down by Parcel force who are the worst courier in these parts.

3. What did you think of the product? - Very satisfied

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - Vandal resistant wood shelters - see  www.naturalshelter.com

5. Out of 5 (with 5 being great) how would you rate us? 5

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Rebecca Simmons

Fri 20th Oct 2017

I am extremely satisfied with the service and attention to detail from SSP. Will definitely use again.

---

Alison Willson

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP? A field sales team member forwarded the link to me
2. What did you think of the service? Excellent – arrived faster than expected so I was able to send out to our field sales team quicker, which means that our live products will be secured onto their security brackets faster
3. What did you think of the product? Excellent
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Security for our live products in stores
5. Out of 5 (with 5 being great) how would you rate us? 5

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Gbemi Agbaje

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP?....... Just random internet search through google
2. What did you think of the service?.........was very good, although the delivery was not until Monday, they originally advised Friday, I guess that's not you.
3. What did you think of the product?....... It was good
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)....... we intend to put on a private communal area to stop fly tipping.
5. Out of 5 (with 5 being great) how would you rate us?.......4

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Daniel Hallahan

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP?  I have  purchased  these  from  you before.
2. What did you think of the service? Excellent
3. What did you think of the product? Fit for purpose
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) I am  a maintenance  manager in the  care industry
5. Out of 5 (with 5 being great) how would you rate us? 5

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Ian Symington

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP? Cheapest price online

2. What did you think of the service? Great (did exactly what was on the tin).

3. What did you think of the product? Fine and fitted the purpose

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Fixing a Blank plate in a secure mental unit in a hospital.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Paula Armenis

Fri 20th Oct 2017

1. What made you choose to buy these products from SSP? Right product, right price

2. What did you think of the service? Excellent – very prompt and excellent customer service

3. What did you think of the product? Excellent

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We run a respite service for adults with a learning difficulty and wanted to signpost the facilities

5. Out of 5 (with 5 being great) how would you rate us? 5

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Ray Underwood

Fri 13th Oct 2017

1. What made you choose to buy these products from SSP?
Looked a good company on the web search

2. What did you think of the service?
Very good

3. What did you think of the product?
Very good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
To stop people parking in front of the gates to a property we own

5. Out of 5 (with 5 being great) how would you rate us?
4 - Would have been 5 but your postage is expensive and it took 3 days to get here.

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Tina Butler

Fri 6th Oct 2017

1. What made you choose to buy these products from SSP? easy to place orders

2. What did you think of the service? Good

3. What did you think of the product? Good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Motorway & road signage needed for every job we prepare & lay as a Tarmac company

5. Out of 5 (with 5 being great) how would you rate us? 5

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Andy Kemplen

Fri 6th Oct 2017

1. What made you choose to buy these products from SSP? Demand

2. What did you think of the service? No Problems

3. What did you think of the product? What we ordered, will do the job

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Mandatory HS&E Labelling

5. Out of 5 (with 5 being great) how would you rate us? 4

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The Pastures CC

Tue 3rd Oct 2017

1. What made you choose to buy these products from SSP? Price and delivery time.

2. What did you think of the service? Disappointed that the first art work was incorrect which delayed the delivery. Ordered on Monday finally delivered on the Friday.

3. What did you think of the product?.Product was good well made.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)The height restriction sign was mounted on a height restriction barrier. We had to make brackets to fix the sign as no brackets are available to fix the sign to a square steel section. An option to mount the rails on the rear of the sign vertically would also help. See attached photo.

5. Out of 5 (with 5 being great) how would you rate us? 3

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Phil Turner

Tue 3rd Oct 2017

1. What made you choose to buy these products from SSP? Saw your site on internet.

2. What did you think of the service? Very good service

3. What did you think of the product?  Very good product

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Use product on drill to secure clips to street furniture to install traffic monitoring equipment.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Tony

Mon 2nd Oct 2017

First class service, a very helpful young lady on the telephone.
I will certainly shop with you again.

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Howard White

Fri 29th Sep 2017

Many thanks for your clear client retention and service integrity.

You very seldom see this level of diligence and care towards after sales customer service, very refreshing to see.

I will certainly not hesitate to use you for all our signage / safety needs in the future and will recommend your company whenever the opportunity arises.

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Helen Williams

Fri 29th Sep 2017

1. What made you choose to buy these products from SSP? First provider on internet search with what I wanted,
2. What did you think of the service? Excellent – very professional and friendly.

3. What did you think of the product? Not opened yet – was for a third party but confident of quality.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Will be wall mounted for traffic warning for lorries to a residential OAP park near our factory

5. Out of 5 (with 5 being great) how would you rate us? 5

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Lisa Fincher

Fri 29th Sep 2017

1. What made you choose to buy these products from SSP? You had what we wanted at a competitive price.

2. What did you think of the service? It’s always been great. I usually order by phone because it’s fastand the package arrives within a day or two.

3. What did you think of the product? It suits our needs.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We ordered the School Visitors One-Write System initially but this was a reorder of the refill pages.

5. Out of 5 (with 5 being great) how would you rate us? 5!

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Les Gourlay

Fri 29th Sep 2017

I am a shop manager in the building trade, I wanted to highlight directions to my depot

by mounting a 'road sign' at the end of the road directing people to us.

I used your products to mount the sign I made on the existing road sign poles.

 

Looks like it is an 'official sign' mounted properly with your product.

 

All good, would use again.

 

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Julie

Fri 29th Sep 2017

1. What made you choose to buy these products from SSP? Google search/ good prices & variety of products

2. What did you think of the service? Excellent

3. What did you think of the product? Excellent

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Security screws for mental health unit glazing

5. Out of 5 (with 5 being great) how would you rate us? 5

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Jackie

Fri 29th Sep 2017

1. What made you choose to buy these products from SSP? Internet search found your company

2. What did you think of the service? Staff were very helpful when I called for advice/price

3. What did you think of the product? Order was handled promptly and delivered in a timely manner.  

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Order was handled promptly and delivered in a timely manner.  

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Matthew Hurst

Fri 29th Sep 2017

1. What made you choose to buy these products from SSP?
I could not find a competitor who offered an even vaguely similar alternative; I wanted a professional bus-stop sign that I could also personalise. For the former I would have had to order a genuine sign as a genuine company, for the latter I would have had to purchase a paper poster. SSP was the only place that offered an actual sign which I could add whatever I wanted to it.

2. What did you think of the service?
I am very impressed with the service. I had problems with payment and SSP went out of their way to contact me, help me through the problem and offer alternative ways of making my purchase. They also provided some advice with regards to the aesthetic of my sign - making my personalised bus-stop sign look as authentic as possible. Very efficient service, genuinely helpful, quick and friendly emails.

3. What did you think of the product?
I haven't received it yet (in the process of being made). Send me a reminder email when I actually receive the sign please!

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
Bit of a weirdly worded question this one - I'd ditch the "If it's not a stupid question" bit - it's not a stupid question especially with the explanatory brackets. My Father-in-Law has recently renovated his garden and introduced a sitting area which he's decided looks like a bus stop. A bus stop needs a bus-sign, so I've purchased the personalised bus-stop sign from SSP as a christmas present.

5. Out of 5 (with 5 being great) how would you rate us?
5 - If you had asked "would I recommend you/use you again in the future" then yes I would, although my purchase is probably a one-off and repeat custom unlikely - I don't need multiple personalised bus-stop signs!

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Stephanie Mcglynn

Wed 27th Sep 2017

1. What made you choose to buy these products from SSP? 1.    I chose SSP because the price was good, we weren’t overcharged on delivery (being in Scotland we always get fleeced on that)  and I liked the option of being able to have a bespoke sign.

2. What did you think of the service? Very Good

3. What did you think of the product? Although I haven’t used it yet, it seems substantial and fit for purpose.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) I ordered temporary bus stops, it’s difficult to elaborate on that without stating the obvious.

5. Out of 5 (with 5 being great) how would you rate us? 5 out of 5

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Sally Lee

Wed 27th Sep 2017

1. What made you choose to buy these products from SSP? Low price

2. What did you think of the service? Service was excellent

3. What did you think of the product? The product is of good quality

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) For identification for Staff and visitors

5. Out of 5 (with 5 being great) how would you rate us? 5

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Tim Parry

Tue 26th Sep 2017

Just after I left work on Friday afternoon the two cages and fixings kit arrived.
Thanks for looking into the problems for me.
They look great and quite strong.
We need these cages as we have a couple of webcams watching a remote LED screen. The cams will be a little bit exposed to theft or damage, so I’m hoping that the security screws keep everything where they are supposed to be!
Will definitely use you guys again when we ned these sort of things,
Thanks & Regards
Tim

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Michael Tyson

Mon 25th Sep 2017

1.What did you think of the service?

The service far exceeded my expectations, particularly the continuity and creative input from Victoria.

2. What did you think of the product?

Very Good Quality, strong robust warning cones and high gloss logo stickers.

3. If it’s not a stupid question, what did you use this product for?

Warning cones are  a legal requirement by CAA for commercial UAV.

4.  Out of 5 (with 5 being great) how would you rate us?

5 of course.

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Steve Raine

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? Looked good quality & price

2. What did you think of the service? Very good, easy to order on-line & arrived fairly quickly

3. What did you think of the product? Excellent quality, looks very professional

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Control of visitors & contractors to site

5. Out of 5 (with 5 being great) how would you rate us? 5

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Michelle Thomas

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? Value for money

2. What did you think of the service? Excellent

3. What did you think of the product? Really good simple to use but covers all aspects required

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Permits to work at height

5. Out of 5 (with 5 being great) how would you rate us? 5

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Jane Daniels

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? 1.    We buy various products from you already and thought you maybe able to supply what we needed this time.

2. What did you think of the service? The service was excellent both before sales information and the speedy delivery.

3. What did you think of the product? The product is exactly what we needed.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We have put our ID badge and door entry fob on them ( for staff dealing with certain children where the staff shouldn't have a lanyard round their neck)

5. Out of 5 (with 5 being great) how would you rate us? 5.

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Lisa Ashcroft

Fri 22nd Sep 2017

Great service, many thanks.

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Sylvia Perkins

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? I was what we wanted at the right price

2. What did you think of the service? Very good

3. What did you think of the product? Very good             

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) parking area

5. Out of 5 (with 5 being great) how would you rate us?5

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Chris Smith

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? - I Googled the product I wanted, and your website seemed very professional with a range of products. 

2. What did you think of the service? Very good.

3. What did you think of the product? Very good.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - to put on the corner of a low ceiling to alert people, and protect their heads if they do bump into it.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Andy Ryan

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? Looked good quality & price

2. What did you think of the service? Very good, easy to order on-line & arrived fairly quickly

3. What did you think of the product? Excellent quality, looks very professional

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Control of visitors & contractors to site

5. Out of 5 (with 5 being great) how would you rate us? 5

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Michelle Thomas

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? Value for money

2. What did you think of the service? Excellent

3. What did you think of the product? Really good simple to use but covers all aspects required

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Permits to work at height

5. Out of 5 (with 5 being great) how would you rate us? 5

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Brenda Steele

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? You were the supply we found when doing a search

2. What did you think of the service? excellent

3. What did you think of the product? It functions as required

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) we are a business centre and have a lot of visitors so need to comply with Data protection etc

5. Out of 5 (with 5 being great) how would you rate us? 5

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Monique Daley-Yates

Fri 22nd Sep 2017

1. What made you choose to buy these products from SSP? Good quality product

2. What did you think of the service? Great service and very helpful staff

3. What did you think of the product? Good quality product

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) The sign is to be used in the entrance to a private road

5. Out of 5 (with 5 being great) how would you rate us? 5
 

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Marc Petrucci

Mon 18th Sep 2017

1. What made you choose to buy these products from SSP?

Have used you before

2. What did you think of the service?

Very helpful lady over the phone

3. What did you think of the product?

Exactly what we wanted

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)

To stop people pushing thewrong button and leaving mag locks deactivated

5. Out of 5 (with 5 being great) how would you rate us?

4 always room for improvement !!! lol

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David Wickham

Sat 16th Sep 2017

very friendly service helpful .Delivered the sign the next day.Very happy with the sign will buy again.lady on the phone easy to talk too very clear.hopefuly no one will park in my space anymore.

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Robert Jackson

Sat 16th Sep 2017

1. What made you choose to buy these products from SSP? I searched for security screws and SSP had just the item that I was looking for at the right price and quantity required, without having to buy a box of 100.

2. What did you think of the service? The service was good, maybe the packaging was a little over the top, (10 screws & 1 bit in a jiffy bag then the jiffy in a large plastic bag). That said it arrived safe and sound.

3. What did you think of the product? I won’t be using the screws until next week but they look to be good for the job in mind.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)  To secure the front of a fire alarm panel in a school (the original screws were lost I think they ended up in a skip)

5. Out of 5 (with 5 being great) how would you rate us? 5

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Guy Garcia

Sat 16th Sep 2017

1. What made you choose to buy these products from SSP?  It was the type of product I was looking for.
2. What did you think of the service? Efficient
3. What did you think of the product? Appears good however time need s to pass to see how robust both screws and tape are.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To fix Fair leads on top of boat. And the tape will be used on the gunwhale's
5. Out of 5 (with 5 being great) how would you rate us? This feedback e-mail is a real bark! But 5 anyway.

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Mark Attree

Sat 16th Sep 2017

1. What made you choose to buy these products from SSP? came up high of the list in a google search. Your website was easy to use and price was reasonable and delivery charge was not stupid.
2. What did you think of the service? Fast and efficient service.
3. What did you think of the product? looks tough, bigger than I had understood but will still do the job.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) to prevent my mother who has dementia from turning the thermostat to full blast.
5. Out of 5 (with 5 being great) how would you rate us? = 5

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Marc Fuller

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP?
Your one of the only suppliers I could find that offer lower quantities of security nuts/bolts. Purchased from you before with no issues.

2. What did you think of the service?
Very good, and products arrived quickly.

3. What did you think of the product?
Very good, I have used them before and been great. Would be good to see a stainless version however.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
Securing an expensive roof rack to a vehicle.

5. Out of 5 (with 5 being great) how would you rate us?
5 – Great services, good prices.

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Jacqui Allen

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP?
    Had a good selection of items and at a competitive price, also a local supplier

2. What did you think of the service?
     Quick and Efficient

3. What did you think of the product?
     The product is very good, my new gates are being fitted next weekend but I may have ordered the wrong product as they may be too large not sure yet

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
     They will be fitted my new gate posts, the driveway is not very well lit and its assists with reversing off the drive into the lane

5. Out of 5 (with 5 being great) how would you rate us?
     5

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Rhod Thomas

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP? You’ve got a very wide range

2. What did you think of the service?your service is polite and efficient With fast delivery.

3. What did you think of the product? Product is spot on.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We’re using it for a project for a museum.

5. Out of 5 (with 5 being great) how would you rate us? 5/5

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Hannah Hant

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP? You had the best selection of humorous safety signs

2. What did you think of the service? It was very quick service

3. What did you think of the product? The product was good and the managing director approved.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Safety signs around the factory.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Nathan Walton

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP?
Cost and option to personalise/design.

2. What did you think of the service?
Good although the wrong product was originally sent and the required product was not printed to the returned amended artwork specification. None-the-less, you kindly allowed me to keep the wrong product for free without returning and the required product still suits its purpose.

3. What did you think of the product?
Good, lightweight and sturdy.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
When working on our nature reserves, we often undertake work where the general public may be affected. These signs are easy to transport and erect on footpaths so as to warn visitors of work in progress. To avoid the signs being blown down by wind, we fix a length of rope between the legs and when open, place a rock or heavy weight over it.

5. Out of 5 (with 5 being great) how would you rate us?
4

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Diana Charles

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP? Only supplier we could find to source the item.
2. What did you think of the service?  - Fine
3. What did you think of the product? – Works fine
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – Un-do bolts
5. Out of 5 (with 5 being great) how would you rate us? 5

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Paul Hayden

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP? Internet search

2. What did you think of the service? Very efficient

3. What did you think of the product?Very good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)Warning sings for Factory

5. Out of 5 (with 5 being great) how would you rate us?5

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Bev Sheat

Fri 15th Sep 2017

found you online

very happy with the service I have received, prompt delivery good comunication. I will use again in nthe future.

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Jacki Perry

Fri 15th Sep 2017

1. What made you choose to buy these products from SSP? - hub cap on our horse lorry fell off!

2. What did you think of the service? - very good - customer services chap was helpful

3. What did you think of the product? - I'm sure its fine.  Haven't actually put them on yet as need to get the inner rubber bungs and nuts, which you don't supply.  

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - As above to secure our horse lorry hubcap

5. Out of 5 (with 5 being great) how would you rate us? - service was excellent (5) Product availability very good - although the nuts for the bolts are very expensive, so advised to purchase elsewhere.  Would be good if you stocked a normal bolt option as well and also you don't stock the rubber bung to screw the bolt into.  Therefore scored (3) for this.

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Wyn Harvey

Wed 13th Sep 2017

Your interpretation of my font description was spot on, especially 3 & 4. I think your suggestion of a black rim was a good one. I hadn't thought of it. I have also received my payment receipt.

Can I just thank Gwyn and Lindsay for their terrific abilities in being able to convert my dotty descriptions into actual substance. Your customer services gets an A* from me.

Looking forward to receiving the sign in due course.

Again, thanks for all your help

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Elaine McCoogan

Tue 12th Sep 2017

1. What made you choose to buy these products from SSP? – it was the best product I could find on the internet that suited our requirements

2. What did you think of the service? - Excellent

3. What did you think of the product? – very good, it does the job

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – stop people bumping their head on low door frame

5. Out of 5 (with 5 being great) how would you rate us? – 5 great

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Catherine Emerson

Fri 8th Sep 2017

1. What made you choose to buy these products from SSP? - Google search and found what we needed

2. What did you think of the service? - excellent

3. What did you think of the product? - Excellent just what we ordered and needed

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - Keeping our staff safe on site and letting the public know we are working in the area

5. Out of 5 (with 5 being great) how would you rate us? - 5

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Alan Roberts

Fri 8th Sep 2017

1. What made you choose to buy these products from SSP?   I've purchased products from SSP previously.

2. What did you think of the service? Service is always good and prompt

3. What did you think of the product? Product is what was requested and well produced

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Used for all teporary visitors to site

5. Out of 5 (with 5 being great) how would you rate us?   5

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Grant Cummings

Fri 8th Sep 2017

Customer services were great however the delivery of one item did not go as it should, I understand that this was the failing of Parcel Force

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Marianna Bason

Fri 8th Sep 2017

1. What made you choose to buy these products from SSP? Recommended by another farmer

2. What did you think of the service? Excellent service

3. What did you think of the product? Great product

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To use on roadside when hedge cutting or else to warn of mud on road

5. Out of 5 (with 5 being great) how would you rate us? 5

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Karen Moore

Thu 7th Sep 2017

1. What made you choose to buy these products from SSP? Sign exactly as required, plus well priced
2. What did you think of the service? Excellent service. Prompt dispatch plus courteous handling of delivery instructions by Cal
3. What did you think of the product? Excellent quality, well priced
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Identifying a visitor parking spot (to assist with resolving a residential dispute)
5. Out of 5 (with 5 being great) how would you rate us? 5

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William Templeton

Thu 7th Sep 2017

I had to make a thermostat in our self catering house tamperproof- was able to drill 20mm hole to right hand side to allow finger in to spin temperature dial- bit fiddly, used wood bit and Stanley knife to finish, so far seems to be ok. Service was good, product is unobtrusive which was important, five stars all round as far as I am concerned.

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Robert Whitehead

Thu 7th Sep 2017

1. What made you choose to buy these products from SSP? We have bought previously
2. What did you think of the service? Excellent
3. What did you think of the product? Good
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Visitors book!
5. Out of 5 (with 5 being great) how would you rate us? 5.

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Sean Blowers

Thu 7th Sep 2017

Excellent, prompt service and helpful advice.

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Steve Ferrelly

Wed 6th Sep 2017

1. What made you choose to buy these products from SSP?

I was searching online to find security screws and you seemed to have the best overall choice

2. What did you think of the service?

I would class as average as despatch could have been quicker and the single choice of carrier makes that expensive. What I wanted could have gone in an envelope and didn’t need DPD.

3. What did you think of the product?

They seem to be good quality and do the job

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)

Its not a stupid question but you may be surprised by the answer. I am making / modifying a chastity device.

5. Out of 5 (with 5 being great) how would you rate us?

Probably 4, Sorry its just the carrier and cost bit.

 

I will probably look to swap the Torx bolts to something more secure when I have the design right but sadly will probably have to go somewhere else as the carriage is more than the cost of the order.

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Mark Underwood

Wed 6th Sep 2017

1. What made you choose to buy these products from SSP? Google search for the product I wanted

2. What did you think of the service? Excellent

3. What did you think of the product? Looks fine - haven't fitted yet

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To secure a bike stand to a marina pontoon

5. Out of 5 (with 5 being great) how would you rate us? 4 (never give a max!)

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Martin Cornes

Mon 4th Sep 2017

1. What made you choose to buy these products from SSP? Internet search – ease of use for your website

2. What did you think of the service? Good

3. What did you think of the product? Suitable for purpose

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Mounting solar panels for off grid power system

5. Out of 5 (with 5 being great) how would you rate us? 5

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Simon Rogers

Mon 4th Sep 2017

1. What made you choose to buy these products from SSP?  Purchased for a client

2. What did you think of the service?  Good

3. What did you think of the product? Good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) For prevent tampering with air con controllers

5. Out of 5 (with 5 being great) how would you rate us? 4.5

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Evan Arthur

Fri 1st Sep 2017

1. What made you choose to buy these products from SSP? We specify your products for use in our manufactured products and have done for a while now

2. What did you think of the service? Excellent – next day delivery as promised

3. What did you think of the product? Excellent – exactly fit for purpose

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Security fastenings to secure the half-shells of the protective plastic case of a Network Testing Device (a heavily modified mobile phone)

5. Out of 5 (with 5 being great) how would you rate us? 5

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Nick Forster

Fri 1st Sep 2017

. What made you choose to buy these products from SSP?
Internet search. Contacted SSP with a query about product which was dealt with professionally and even went off to measure the item.

2. What did you think of the service?
The service was great with updates on delivery

3. What did you think of the product?
The product is good quality and well made

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
We have installed the thermostat lockable cover in a holiday cottage which we let

5. Out of 5 (with 5 being great) how would you rate us?
A big 5.
The only comment I would make is that postage is very expensive when compared to other internet companies, eBay and Amazon.

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David Edwards

Fri 1st Sep 2017

1. What made you choose to buy these products from SSP?  The variety, getting all the signs in one place

2. What did you think of the service? Rapid as always

3. What did you think of the product? Superior quality, not like cheaper alternatives we have had in the past

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)  Product was used to signpost a new events carpark on our site

5. Out of 5 (with 5 being great) how would you rate us? 5 star rating

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Sebastian Hansel

Fri 1st Sep 2017

1. What made you choose to buy these products from SSP?  Internet

2. What did you think of the service? Good

3. What did you think of the product? Qualities from 1 not good to 10 excellent 7 if you stand closer to the sings you can see pixel errors on the logo.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) we needed Management parking.

5. Out of 5 (with 5 being great) how would you rate us? 4

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John Holden

Tue 29th Aug 2017

1. What made you choose to buy these products from SSP? – Access to products via web site, price and delivery arrangements.

2. What did you think of the service? – Very good.

3. What did you think of the product? – Very good.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – To bring fire safety arrangements up to (my) standard.

5. Out of 5 (with 5 being great) how would you rate us? – 5

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Rachel Clover

Fri 25th Aug 2017

1. What made you choose to buy these products from SSP? Good prices and just what we needed

2. What did you think of the service?  Brilliant service

3. What did you think of the product?  We needed temp Disabled signs which we can put out and in when we like.  These are just what we wanted.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) They are used mainly on a Sunday as 2 extra disabled parking spots.  Being a Cathedral we need to provide parking spots for our congregation and staff and this way we can ensure we have 2 which are dedicated disabled spots

5. Out of 5 (with 5 being great) how would you rate us? 5

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Chris Bryant

Fri 25th Aug 2017

1, We were looking for a particular product which we found on the internet on your website.

2, The service was excellent, very friendly and helpful.

3, The product is of good quality and serves the purpose very well.

4, We use these to carry out daily checks on our fleet of forklifts.

5, 5

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Huw Morgan

Thu 24th Aug 2017

1. What made you choose to buy these products from SSP? - Found on the internet at a reasonabe price

2. What did you think of the service? - Second to none

3. What did you think of the product? - Great quality

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - Psychiatric consultaion room

5. Out of 5 (with 5 being great) how would you rate us? - 5 - Great!

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Bill Morgan

Thu 24th Aug 2017

1. What made you choose to buy these products from SSP? 1 - High on internet search and it was the product I was looking

 2. What did you think of the service? 2 - Good

3. What did you think of the product? 3 - Good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) 4 - I am a Drone Photographer and need to sign the area I am operating within

5. Out of 5 (with 5 being great) how would you rate us? 5 - 5

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Steve Brown

Thu 24th Aug 2017

1. What made you choose to buy these products from SSP? Previous customer

2. What did you think of the service? Excellent – Incredibly fast order turnaround

3. What did you think of the product? Excellent

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Informing staff members and external contractors about new GHS/CLP symbols

5. Out of 5 (with 5 being great) how would you rate us? 5

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Julian Holden

Thu 24th Aug 2017

1. What made you choose to buy these products from SSP? 1. Price and quick delivery

2. What did you think of the service? 2. Great although hesitated to order due to cost of postage.

3. What did you think of the product? 3. Exactly as described.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) 4. Undoing security hex bolts in our stores iPad cases (the originals get lost)

5. Out of 5 (with 5 being great) how would you rate us?  5. 4 (cost of delivery)

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Alan Cross

Thu 24th Aug 2017

 

1. What made you choose to buy these products from SSP? Price

2. What did you think of the service? Fine

3. What did you think of the product? Good for what I need

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) It’s a "beware of Drones filming" sign so its to warn people about drones filming!

5. Out of 5 (with 5 being great) how would you rate us? 4.5 - or 5 if you hadn’t sent me this survey :)

 

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Eva Williams

Thu 24th Aug 2017

1. What made you choose to buy these products from SSP? Thank you for your response

2. What did you think of the service? 5 out of 5 for each

3. What did you think of the product? 5 out of 5 for each

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)

5. Out of 5 (with 5 being great) how would you rate us?  5 out of 5 for each and quick delivery

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Mr J Moir

Mon 21st Aug 2017

 

1. What made you choose to buy these products from SSP? My Google search led me to your website

2. What did you think of the service? Hassle free, easy to use website and the product arrived swiftly

3. What did you think of the product? Yet to install but seems very good quality

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We will be fitting the safety cover over an emergency gas shut off button to prevent it being pushed accidentally.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Jane Clitheroe

Mon 21st Aug 2017

1. What made you choose to buy these products from SSP? I bought these from SSP because they looked like quality products. The service was excellent and the snake eye bit does the job.

2. What did you think of the service?The service was excellent and the snake eye bit does the job. 

3. What did you think of the product? I bought these from SSP because they looked like quality products

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) I needed to undo snake eye screws that are on all my communal tap protection casings so that the plumber could fix the tap.

5. Out of 5 (with 5 being great) how would you rate us? I would rate you 5/5 for service and quality.

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Neil Gant

Mon 21st Aug 2017

1. What made you choose to buy these products from SSP? 1. Cost/Availability with the promise of next day delivery.

2. What did you think of the service? 2. Very good customer service from Hayley.

3. What did you think of the product? 3. Product as described but would have preferred the option of having the signs made on a thicker base as fixing to fencing panels

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) 4...Needed the signs for warnings and to meet safety compliance.

5. Out of 5 (with 5 being great) how would you rate us? 5. 4 of 5 would have been 5 but unfortunately the holes as requested were not drilled in the signs .Not a big issue as easy to drill .
But will be back again when signage is required.
PS please provide a copy of your new catalogue.

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Steve Hutchinson

Mon 21st Aug 2017

1. What made you choose to buy these products from SSP?  Only supplier readily available with stainless steel sheer off screws

2. What did you think of the service? Excellent, very prompt and helped us to deliver our works to a very tight schedule.

3. What did you think of the product? As specified -  A2 stainless steel  adequate for the job. 

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Used it for railway bridge signing, the plates have a high desirability for collectors and umm students.  Needed a sheer off screw compatible with  a previously approved chemical anchor to prevent the plates being taken.

5. Out of 5 (with 5 being great) how would you rate us? 5 Well done

 

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Catherine Dean

Mon 21st Aug 2017

1. What made you choose to buy these products from SSP? I choose the product as i thought it would be good quality which it was.

2. What did you think of the service? The service was excellent

3. What did you think of the product? The service was excellent and the product was

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) for a low stairwell to warn and prevent people from banging their heads on a Victorian staircase

5. Out of 5 (with 5 being great) how would you rate us? I will be ordering another for the same purpose thanks

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Patricia Crawford

Mon 21st Aug 2017

1. What made you choose to buy these products from SSP?  Googled for suppliers and then you were the most helpful in sending samples and information without making me feel I was asking stupid questions.

2. What did you think of the service? 2.    Excellent

3. What did you think of the product? Seems OK, will be using later this week

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Tighter control of Contractors, legislative compliance and ensuring visitors are recognisable from hotel guests

5. Out of 5 (with 5 being great) how would you rate us? 5

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Jeremy Priest

Mon 21st Aug 2017

Happy with the permit book, arrived very quickly, very helpful staff over the phone.

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Lydia McClure

Wed 16th Aug 2017

1. What made you choose to buy these products from SSP? I saw this sign at my local tennis club and was most impressed with it.  I investigated where it had come from and was given your address.

2. What did you think of the service? The service was prompt.

3. What did you think of the product? It is eye catching.  Writing was too small, as traffic is coming at speed when approaching the sign.  Material needs reinforcing.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) This sign is to warn about a concealed drive on an A road.

5. Out of 5 (with 5 being great) how would you rate us? 4

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Ian Clements

Sat 12th Aug 2017

1. What made you choose to buy these products from SSP?
Found the product I wanted on your website

2. What did you think of the service?

Very good

3. What did you think of the product?
Just what I needed for the application

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
the hinged cover box was used to protect an emergency shut down for a standby generator and an emergency lock down button for the front of a building neither of which we wanted operating casually or accidentally

5. Out of 5 (with 5 being great) how would you rate us?
5

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Sam Kirwan

Fri 11th Aug 2017

   1. What made you choose to buy these products from SSP?

Not knowing where to find the security bolts I required (and not expecting to find any locally), I resorted to Google to find a supplier. SSP was the first supplier I found that sold the bolts at a reasonable price and in small enough quantities suitable for individual/home users. Other businesses required minimum orders at levels that indicated they were only interested in selling to trades.

   2. What did you think of the service?

The service was faultless. The ordering process was straight forward and the items were dispatched and delivered very quickly, which (I think you'll agree) is what we've all come to expect from businesses selling online.

   3. What did you think of the product?

The product did the job I'd purchased it for and I can't see anyone ever removing the bolt without the right tools and a lot of time! I did have to buy bolts that were slightly longer than I required so had to cut them down first.

   4. What did you use this product for?

I used the product in a security device for my motorcycle to upgrade the immobiliser to Thatcham level. I'd bought the device from a dealer who'd advertised it as old stock but the one-way bolt was missing and a security torx head bolt was included instead. Not wanting to compromise on the Thatcham rating (and risk invalidating my insurance), I started searching for the correct bolt. I actually needed an M5x10mm bolt but M5x16mm was the smallest I found on your (or any) site. The bolt was extremely difficult to fit but that was more down to the device and gives reassurance that it will never be coming out!

I purchased some M4x12mm bolts just to be safe in case I hadn't measured the threaded hole in the security device correctly!

I only required one bolt but the packs of 10 you offered were fine, especially at such a reasonable price, and I'm sure I'll find uses for the remaining bolts in the future.

   5. Out of 5 how would you rate us?

The only thing that could have been improved in my experience was for the correct size bolt to have been available but, since that didn't cause any problems, I will have to give you 5 out of 5.

 

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Sally McClure

Fri 11th Aug 2017

1. What made you choose to buy these products from SSP? Being able to customise signs to our requirements and provide the turn around that we needed.

2. What did you think of the service? Excellent service  (email correspondance and speed of delivery from placing the order – considering it was a custom order)

3. What did you think of the product? A good sturdy sign

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To provide clear signage in an area being redeveloped that has restricted access.

5. Out of 5 (with 5 being great) how would you rate us? Definitely a 5

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Andrew Kerswill

Tue 8th Aug 2017

1. What made you choose to buy these products from SSP? Great website – easy to use and order online. Would be good to include more delivery info like you can do on Amazon ie communal gate codes for apt blocks etc as courier company just leave calling cards otherwise which makes your delivery to door worse than say amazons

2. What did you think of the service? Service was top notch and speedy

3. What did you think of the product? Product was excellent quality, not cheap but good value

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Signs to be used to identify private land in residential apartments with some public rights of way

5. Out of 5 (with 5 being great) how would you rate us? Def a 5

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Chesterton Commercial

Mon 7th Aug 2017

1. What made you choose to buy these products from SSP?  - easy to understand website, phone call asking questions was great customer service, price very competitive.
2. What did you think of the service? EXCELLENT customer service, prompt replies, very friendly.
3. What did you think of the product? Quality control could be tighter as one sign was printed incorrectly, however saying that the other 5 were as expected. And the incorrect one was replaced without hesitation, and swiftly.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Parking directions for a large wedding.
5. Out of 5 (with 5 being great) how would you rate us? 4.5… 5 would have been the score if I didn’t need to get a reprint. But Gwyn was very helpful and brilliant customer service.

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Kieran Farrell

Mon 7th Aug 2017

1.    What made you choose to buy these products from SSP?
Quick internet search looking for the particular type of product. (A google search for road signs from what I can remember.) The Website was well laid out, easy to navigate and the range of products was comprehensive.

2.    What did you think of the service?
Excellent. It was a small order. However, staff that I spoke to/corresponded with, were attentive and quite clearly customer focussed. They clearly had pride in their products and wanted everything to be to the customers satisfaction. I was very impressed.

3.    What did you think of the product?
Excellent.

4.    If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
Standard easily understood warning sign that can be affixed to a standard metal stand that can be used at a number of locations.

5.    Out of 5 (with 5 being great) how would you rate us?
A 5 of course. Well done and thank you.

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Stephanie Arnold

Mon 7th Aug 2017

1. What made you choose to buy these products from SSP? – Best Price Seen!

2. What did you think of the service? – Great!

3. What did you think of the product? – Perfect quality!

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – Above our landscape compound entrance.

5. Out of 5 (with 5 being great) how would you rate us? 4

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Robin Knott

Sun 6th Aug 2017

1. What made you choose to buy these products from SSP?
I wanted some “security fasteners” for a project. So I googled the term. Your website was one of several that came up. I was not familiar with these items, it provided information about the various products and was easy to use. It gave the costs clearly.

2. What did you think of the service?
Excellent

3. What did you think of the product?
Not used it yet. Will be doing so in next 2 weeks.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
I bought the screws & bolts on behalf of Derby Mountain Rescue Team. I am building a security locker in the rear of one of our Land Rovers to hold the “Controlled drugs” we carry. I need fastenings that cannot be removed from the outside, or at least very difficult to do so.

5. Out of 5 (with 5 being great) how would you rate us?
4.9 (well no one is “Perfect”)

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Ewen Mcpherson

Sat 5th Aug 2017

The service was 1st class, 5. We needed the cover because my mother-in-law has dementia, and someone, perhaps a carer, kept altering the central heating settings. We googled your company

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James Oxford

Fri 4th Aug 2017

1. What made you choose to buy these products from SSP? i googled road signs and it brought several companies up

2. What did you think of the service? service was fast

3. What did you think of the product? item wasn't great, red was smudged

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) brought the sign for my autistic four year old who is obsessed with road signs especially give way signs and no through road!

5. Out of 5 (with 5 being great) how would you rate us? 3 out of 5 because I didn't think it was worth the money and thought would be slightly more rigid

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Sandra Machado

Fri 4th Aug 2017

1. What made you choose to buy these products from SSP? You had the specific item we were looking for.

2. What did you think of the service? On time.

3. What did you think of the product? We haven’t use this order but we have previously order one that we were happy hence this bigger order

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Used to cover our a/c panels.

5. Out of 5 (with 5 being great) how would you rate us? 4

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David Summers

Fri 4th Aug 2017

1. What made you choose to buy these products from SSP? Did not need a large quantity; helpful webinfo to determine correct product.

2. What did you think of the service? Excellent

3. What did you think of the product? Excellent; easy to fit.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better). Fastening the 2 halves of pipeclips being used to hold a vertical metal pole in a public location.  

5. Out of 5 (with 5 being great) how would you rate us? 5

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Christopher Eden

Fri 4th Aug 2017

1. What made you choose to buy these products from SSP?
SSP have the product I need

2. What did you think of the service?
1st Class

3. What did you think of the product?
Good, I have used this system for many years

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
Secure remote door lock

5. Out of 5 (with 5 being great) how would you rate us?
5,  of course

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John Herlihy

Fri 4th Aug 2017

I looked online for a cover for the clock on the wall in our sports hall. I was very happy with your service from start to finish, The only complaint albeit a small one was that the clock guard could of been packaged differently, it was a bit bent in one area, but I understand that's not down to yourselves as such, but more so down to the courier.

So all things considered I would still use you again.

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Sonia Randles

Mon 31st Jul 2017

1. What made you choose to buy these products from SSP? – you were the most reasonably priced for what we needed.

2. What did you think of the service? Allowed us to submit an invoice instead of using our card, very helpful      

3. What did you think of the product? Not installed yet but looks fine.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) to cover security cameras – we have been burgled twice in 4 months.

5. Out of 5 (with 5 being great) how would you rate us? 4 / 5, packaging was a bit destroyed by time it arrived today.

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Daniel Medhurst

Fri 28th Jul 2017

1. What made you choose to buy these products from SSP? We chose the items mainly because the signs where of great price and also provided a wide range of selection which we required.

2. What did you think of the service?  We believe the service was of the highest standard, the signs where delivered in good time also.

3. What did you think of the product? The products are great, exceeded expectations in many areas.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better? They’re for our practice, to highlight key areas and points for our staff and patients.

5. Out of 5 (with 5 being great) how would you rate us? I would rate the service 5, no complaints at all and very happy with the service provided.

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Phil Odgen

Fri 28th Jul 2017

1. What made you choose to buy these products from SSP? Delivery time price for product.

2. What did you think of the service? Delivery time was fast.

3. What did you think of the product? The product is good quality and simple, but meets needs.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) a site where guys are undertaking hot works.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Andy Wallace

Fri 28th Jul 2017

1. What made you choose to buy these products from SSP? Google search found your website, info on website was very helpful.  Also contacted your office by phone and the advice on product selection was very good.

2. What did you think of the service? Very good.

3. What did you think of the product? Very good.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Security screws to attach roof bars to my car.  The ‘security’ screws provided by the manufacturer (Thule) can be removed easily as the Torx pin head bit is commonly available.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Ashley Jinks

Fri 28th Jul 2017

1. What made you choose to buy these products from SSP?

I have been after temporary bus stop for a while a googled where to find them and found your website.

2. What did you think of the service?

The service I received from the company was 1st class.

3. What did you think of the product?

Whilst I have not used the product yet they appear to be just what we are looking for. If you like when we 1st use them I can send you a photo. Please note however I have order some vinyls to cover the original bus stop sticker that comes with the product so that it matches our stops.  

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)

The temporary stops will be used when we need to close fixed bus stops for roadworks or road closures.

5. Out of 5 (with 5 being great) how would you rate us?

Most definitely 5, the service was very quick and efficient

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Robert Watts

Fri 28th Jul 2017

1.    What made you choose to buy these products from SSP?
WIDE RANGE OF TYPES OF SECURITY SCREW, THAT IS; HEAD TYPE, LENGTH AND DIAMETER; STAINLESS MATERIAL, AVAILABILITY OF DRIVER.

2.    What did you think of the service?
QUICK DELIVERY BUT THE POSTAGE COST WAS HIGH

3.    What did you think of the product?
EXCELLENT

4.    If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
TO FIX A SIGN THAT I DID NOT WANT TO BE STOLEN

5.    Out of 5 (with 5 being great) how would you rate us?
I GIVE YOU A ‘4’ WOULD BE ‘5’ IF YOU REDUCED YOUE P&P CHARGE TO REFLECT THE ACTUAL SIZE AND WEIGHT OF THE PACKAGE ORDERED.

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Lindsey Mcgregor

Thu 27th Jul 2017

1. What made you choose to buy these products from SSP? I needed something I couldn’t find on the current market elsewhere.

2. What did you think of the service? Great service, couldn’t do enough to help. Every issue I encountered with product I needed they provided a solution.

3. What did you think of the product? Professionally made, bespoke detail such as company logos and information and most importantly fit for purpose. SSP offered a solution to a problem that other companies could not provide.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) I wanted a product that looked professional with bespoke company information but that provided a practical secure solution without creating more work. One of the more generic sign in books would not have worked for us. If we had used the carbon copy pass books this would have created duplication and may have led to our visitors becoming confused or not competing the correct process to comply with our company H&S and fire compliance.

5. Out of 5 (with 5 being great) how would you rate us? Absolutely 5 out of 5, Gywn at SSP couldn’t have been more helpful. I was kept up to date with emails to tell me when I could expect to receive items and a follow up to ensure I was happy with the product. Gwyn went the extra mile as a customer is great to have someone take ownership and really deliver. Thanks to all at SSP.

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Denise Nelson-Gale

Mon 24th Jul 2017

1.    What made you choose to buy these products from SSP? SSP was the most competitive for the product

2.    What did you think of the service? Excellent customer service and prompt delivery as promised

3.    What did you think of the product? Very good

4.    If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We required a secure thermostat cover in one of our properties to avoid misuse of the heating

5.    Out of 5 (with 5 being great) how would you rate us? 5

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Paul Faraway

Mon 24th Jul 2017

1. What made you choose to buy these products from SSP? Price
2. What did you think of the service? Very good
3. What did you think of the product? Good
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Access door control
5. Out of 5 (with 5 being great) how would you rate us? 4.5

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Steve Williamson

Fri 21st Jul 2017

1. What made you choose to buy these products from SSP? – Found on web site and only product we could see for our application.

2. What did you think of the service? – Service is very good Michelle ordered for me and she told me allwent smoothly.

3. What did you think of the product? – I will be tending it on Monday but it looks to suit our application.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – Head bump protection round a server cabinet.

5. Out of 5 (with 5 being great) how would you rate us? – 4.5

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Ron Wilson

Fri 21st Jul 2017

1. What made you choose to buy these products from SSP?
SSP was sourced by internet search for eh product.

2. What did you think of the service? Service was excellent and a telephone call confirmed the goods would be next day delivery which was imperative.

3. What did you think of the product? Cannot comment on the product as it was for a third party client who only has access to a select supplier list of which we are one.

4. Out of 5 (with 5 being great) how would you rate us? 5/5would be my rating

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Bob Murphy

Fri 21st Jul 2017

1. What made you choose to buy these products from SSP?  - Quick Service

2. What did you think of the service? – Good

3. What did you think of the product? – Good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) waste security

5. Out of 5 (with 5 being great) how would you rate us? 5

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Michael Eagles

Fri 21st Jul 2017

1. What made you choose to buy these products from SSP?
The picture below on Google search was almost ideal for our needs as we needed reserved two parking signs. It would have been 100% perfect if the vertical pole upright bit had orange reflective rings on it.  We are putting that on ourselves.
 
2. What did you think of the service?
Not bad, pretty quick getting the dry wipe marker pen to us, but sadly from your point of view, the delivery had only 1 marker pen, not the four we ordered and paid for. That said, you quickly rectified it.  On the plus side, the signs arrived very quickly, were well packaged, and all is well.
 
3. What did you think of the product?
In truth we have not yet opened them as we have been exceptionally busy, but when we do open them next week, I will let you know
 
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
It is a stupid question. We have visitors to our offices and needed to reserve parking spaces for them ( I was tempted to say something rude )
 
5. Out of 5 (with 5 being great) how would you rate us?
4 out of 5, which would have been 4.5 out of 5 except for your stupid question 5 (sorry could not resist that)

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Paul Yates

Fri 21st Jul 2017

1. What made you choose to buy these products from SSP?  Recommended by ‘a n other’

2. What did you think of the service? Very Good

3. What did you think of the product? Fine – Just what we wanted

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) As Fire Hydrant location – we will need another one soon.

5. Out of 5 (with 5 being great) how would you rate us? 4/5  (There’s always room for improvement !)

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Venture3 Heating

Fri 21st Jul 2017

1. What made you choose to buy these products from SSP? price and availability

2. What did you think of the service? very good, great online communication

3. What did you think of the product? did what they said on the tin

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) protecting room thermostats in a centre for children with special needs

5. Out of 5 (with 5 being great) how would you rate us? 5

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Sharon Robson

Fri 21st Jul 2017

1. What made you choose to buy these products from SSP? Colleagues recommendation
2. What did you think of the service? Excellent
3. What did you think of the product? Can’t comment at present
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Temporary bus stop sign until permanent sign is available
5. Out of 5 (with 5 being great) how would you rate us? 4.5

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Terry West

Fri 21st Jul 2017

1. What made you choose to buy these products from SSP? Found you on a google search for signage brackets.
2. What did you think of the service? Excellent service, easy to use website, extra rapid delivery (but considering the P&P costs this should be expected)
3. What did you think of the product? Great quality product.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Needed a pair of brackets to fit a fire assembly sign to a lamp post. Just the job!
5. Out of 5 (with 5 being great) how would you rate us? 5/5

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Bob Lane

Mon 17th Jul 2017

1. What made you choose to buy these products from SSP?  SSP had exactly the products we were looking for.
2. What did you think of the service?  Excellent - very quick service.
3. What did you think of the product?  No Fly Tipping - CCTV in Operation sign - good value.  Bespoke sign - excellent product.
4. What did you use this product for?  We were looking for 5 inexpensive signs to try to deter fly tippers.  We also needed an additional 'Village Green' bespoke sign and post.
5. Out of 5 (with 5 being great) how would you rate us?  5

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Kathryn Samuels

Mon 17th Jul 2017

1. What made you choose to buy these products from SSP? Ease of use of the website – I was able to find exactly what I needed and quality appeared god

2. What did you think of the service? Excellent

3. What did you think of the product? Excellent

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We have recently moved offices and were advised to mark up low access points with padding and steps.  I had previously ordered tape to delineate vehicle access through Amazon and had found the product ordered not fit for purpose (it didn’t stick to the floor) so wanted to ensure quality this time

5. Out of 5 (with 5 being great) how would you rate us? 5

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Adam Greaves

Fri 14th Jul 2017

1. What made you choose to buy these products from SSP? The product we purchased was a good price but the delivery time swayed it for me.
2. What did you think of the service? Great service as I expected and delivered on time as specified on your website.
3. What did you think of the product? Good product my customer was pleased with the end result.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We applied cut graphics to both sides to give our customer bespoke warning signs with his logo on.
5. Out of 5 (with 5 being great) how would you rate us? For my first order with you 5 out of 5

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Paul Harknett

Fri 14th Jul 2017

Absolutely first class.

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William Mcavoy

Fri 14th Jul 2017

1. What made you choose to buy these products from SSP?

Only company that seemed to have exactly what I was looking for.

2. What did you think of the service?

Excellent service first class only thing was the postage charge was a bit harsh £16.40 when it only cost £4.40 to post. (See attached photo and invoice)

3. What did you think of the product?

Better than I thought real good quality 

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)

The product was used to secure a electrical socket in a communal area 

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Peter Bensted

Fri 14th Jul 2017

1. What made you choose to buy these products from SSP? Google Search then price

2. What did you think of the service? Excellent

3. What did you think of the product? Excellent

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) New Bus Shelter Being Installed

5. Out of 5 (with 5 being great) how would you rate us? 5

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N Hall

Fri 14th Jul 2017

Quick and efficient. Reasonable price.
Thank you 5

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Tarlika Dave

Fri 14th Jul 2017

1. What made you choose to buy these products from SSP? Good online choice and products can be modified

2. What did you think of the service? excellent

3. What did you think of the product? Very good as expected

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) lift sign to make residents aware there is a lift in the building

5. Out of 5 (with 5 being great) how would you rate us? 5

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Adam Bailey

Fri 14th Jul 2017

1. What made you choose to buy these products from SSP? You were one of the few suppliers who could make my sign to the size I wanted.  Others just did a standard size which was bigger than I was after.
2. What did you think of the service? Polite and courteous, arrived a couple of days later than I was told, but it wasn’t too urgent
3. What did you think of the product?  Seems decent quality, won’t really be able to tell under a year or 2 outside
not sure how long a guarantee I have – would be good to know this
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)  fire hydrant sign for front garden wall, the replaced the wall so moved the sign
5. Out of 5 (with 5 being great) how would you rate us? 5 if product holds up over time

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Steve Smith

Fri 14th Jul 2017

1. What made you choose to buy these products from SSP? Online search

2. What did you think of the service? Excellent

3. What did you think of the product? Excellent

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Protection from injury

5. Out of 5 (with 5 being great) how would you rate us? 5

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Bernie Casey

Fri 14th Jul 2017

1. What made you choose to buy these products from SSP? Viewed on line and your company seemed to have a good range of products.
2. What did you think of the service? Efficient.
3. What did you think of the product? Well made.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To protect a dome camera from vandalism, due to its mounting height.
5. Out of 5 (with 5 being great) how would you rate us? 5

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Adrian Hearsey

Fri 14th Jul 2017

1. What made you choose to buy these products from SSP? Choose yourselves as comprehensive selection of what I was looking for
2. What did you think of the service? Great Service
3. What did you think of the product? Great product
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Used for emergency stop buttons already installed in residential home where the residents kept knocking into them…
5. Out of 5 (with 5 being great) how would you rate us? 5

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Fred Mitchell

Fri 7th Jul 2017

1. What made you choose to buy these products from SSP?-  Ans-good selection of security screws 7 safety products

2. What did you think of the service?- Ans- excellent- telephone call advising ordered screws not available, but offering alternative at no extra cost.

3. What did you think of the product?- Ans- as described

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)-Ans- securing a dedication plate for a heart defibulator. / domestic fire ext for car and outdoor Fetes.

5. Out of 5 (with 5 being great) how would you rate us? Ans -5

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Emma Mann

Fri 7th Jul 2017

1. What made you choose to buy these products from SSP? Good value for money / great choice

2. What did you think of the service? Quick, helpful & great customer service

3. What did you think of the product? Really good – exactly as described

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – signing people in & out confidentially so we are in line with new data protection regs

5. Out of 5 (with 5 being great) how would you rate us? 5

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Kevin Robertshaw

Fri 7th Jul 2017

1. What made you choose to buy these products from SSP? This was a product my colleague found on the Internet

2. What did you think of the service? Service was good

3. What did you think of the product? Product is good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We are using it on an outside door hence the security screws

5. Out of 5 (with 5 being great) how would you rate us? I would rate you 5!

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Jess Doolan

Fri 7th Jul 2017

1. What made you choose to buy these products from SSP? We had ordered previously and were happy with the service and products.

2. What did you think of the service? Service was really good and our order came quickly.

3. What did you think of the product? Product was great and exactly what we needed.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – Warning signs for our operatives to use when on jobs.

5. Out of 5 (with 5 being great) how would you rate us? - 5

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Eric Worrall

Fri 7th Jul 2017

1. What made you choose to buy these products from SSP? They aren't readily available elsewhere.

2. What did you think of the service? Very quick to dispatch and a good website.

3. What did you think of the product? I've bought pin-hex, torx pin 6-lobe and 5-lobe, and snake eye self-tappers. Whilst the quality appears to be good, I have to say that the pan/button heads are rather small in diameter than I would want to use. I've had to use washers to increase the head size diameter. For a No.8 size screw I'd expect a T20 size Torx head rather than the tiny T15 No.6 size head. I also think that the price of the drive bits are way too expensive. I also think that the choice of specialist screws is somewhat limited compared to companies in the USA which have a larger selection, albeit with a hefty shipping price.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better). I use them to fix security related items in public areas.

5. Out of 5 (with 5 being great) how would you rate us? 3.

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Patrick Phillips

Thu 6th Jul 2017

1. What made you choose to buy these products from SSP? Good range

2. What did you think of the service? Amazing

3. What did you think of the product? Amazing

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) to secure locks and hinges on side gate

5. Out of 5 (with 5 being great) how would you rate us? 5

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Angela Stark

Thu 6th Jul 2017

1. What made you choose to buy these products from SSP? I looked at parking signs as our small gated community has been suffering form our driveway being blocked.
2. What did you think of the service? Your sign fitted the bill and was competitively priced it looks good quality delivered speedily
3. What did you think of the product? Your sign fitted the bill and was competitively priced it looks good quality delivered speedily
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) our small gated community has been suffering form our driveway being blocked.
5. Out of 5 (with 5 being great) how would you rate us? I would rate you 5/5

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Neil Hodgson

Mon 3rd Jul 2017

1. What made you choose to buy these products from SSP?  The right product I was searching for

2. What did you think of the service? Excellent, very prompt phone call from you to clarify something after ordering on line

3. What did you think of the product? Perfect for our needs

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To ensure we have a designated parking space for visitors as and when needed.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Mitch Hutchens

Fri 30th Jun 2017

1. What made you choose to buy these products from SSP? – you had the exact product I needed after much internet searching

2. What did you think of the service? – Very good very efficient

3. What did you think of the product? – Very Good exactly as described

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – We had a timber storage facility built for us,  but the openings between each compartment were only 6ft 2”high and we have members of staff that exceed that height.  This was to remind them of the reduced height and prevent any head injury.

5. Out of 5 (with 5 being great) how would you rate us? – five out of five

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Katrina Blee

Fri 30th Jun 2017

1. What made you choose to buy these products from SSP? Recommended by our playground manufacturer for use with our play equipment.

2. What did you think of the service? Excellent

3. What did you think of the product? Not used it so far, but looks well made.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) See 1 above

5. Out of 5 (with 5 being great) how would you rate us? 5

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Peter Thompson

Fri 30th Jun 2017

Just found your company on the internet, good quick service, happy if you can forward a new signs catalogue, kind regards

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Paul Walton

Fri 30th Jun 2017

1. What made you choose to buy these products from SSP? This is the first time I used SSP and I was desperate for the product I bought.

2. What did you think of the service? SSP answered my query within an hour on a SUNDAY evening!!!!!
I was very impressed.

3. What did you think of the product? I used the product to protect Emergency lights from damage.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) I have recently started my own Electrical Contracting business and I'm slowly picking up work.

5. Out of 5 (with 5 being great) how would you rate us? I would defiantly use SSP again and would certainly recommend you to my colleagues.


You conduct business in the best manner, by putting the customer first.

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Sue Jarvis

Fri 30th Jun 2017

1. What made you choose to buy these products from SSP?

2. What did you think of the service? We have been very happy with the service you have provided.  

3. What did you think of the product? We ordered from you initially because the price of your product was much cheaper than our usual supplier.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We use the slips in school to record injuries.

5. Out of 5 (with 5 being great) how would you rate us? Product is as expected and as it was received promptly, we would give you a 5/5.

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Will Lester

Fri 30th Jun 2017

1. What made you choose to buy these products from SSP? Price was good

2. What did you think of the service? Excellent

3. What did you think of the product? As I expected

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better). Security for bicycle parking racks

5. Out of 5 (with 5 being great) how would you rate us? 5

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Will Lester

Thu 29th Jun 2017

Thankyou for your exceptionally efficient service, greatly appreciated.

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Paul O'Brien

Wed 28th Jun 2017

1. What made you choose to buy these products from SSP? Saw it on web search

2. What did you think of the service? Very good

3. What did you think of the product? Very good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Used clutch head screws for securing a children's bench to the ground in a school playground where they have had things stolen in the past.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Peter Jackson

Wed 28th Jun 2017

Hello, I selected your site as it had what I was looking for.

The service was quick and efficient.

The product was good.
I was wanting this product to stop my mother in law who has dementia from turning the combi boiler off. Unfortunately the product was to big, and subsequent inquiries you didn't have one that was suitable.

I would give you 5 as you were very helpful and would recommend you in future.

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Barry Ackrell

Wed 28th Jun 2017

I give you a 5 on all aspects

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Lydia Mcclure

Mon 19th Jun 2017

1. What made you choose to buy these products from SSP?

I was recommended your firm by George Seager Berry, who bought signs from you and I found them very effective.

We live on a main road and are having difficulties getting in and out of our drive.  Once I get somebody to fix the signs I think they will be a great help.

2. What did you think of the service?

Your service was efficient and signs came very quickly.

3. What did you think of the product?

The product looks excellent - clear and eye catching.

4. Out of 5 (with 5 beinggreat)how would you rate us?

 We would rate you 5!

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Mike Simmonds

Fri 16th Jun 2017

1. What made you choose to buy these products from SSP?
Could not find what I needed anywhere else and seemed good price

2. What did you think of the service?
Very good / efficient / fast delivery / well packaged

3. What did you think of the product?
As expected / hoped - highways quality signage / robust

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
Marking sign post uprights and height barrier uprights at the entrances to car parks

5. Out of 5 (with 5 being great) how would you rate us?
5

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Kim Bingham

Fri 16th Jun 2017

1. What made you choose to buy these products from SSP? I couldn’t find them from our usual supplier

2. What did you think of the service? Very good and quick

3. What did you think of the product? Just what I was looking for

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Used In reception area – we were close to running out of stock

5. Out of 5 (with 5 being great) how would you rate us? 5

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Diane Shaw

Tue 13th Jun 2017

1. What made you choose to buy these products from SSP? Internet search

2. What did you think of the service? Excellent

3. What did you think of the product? Excellent

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Fire Hydrant sign

5. Out of 5 (with 5 being great) how would you rate us? 5

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Kathy Phillips

Mon 12th Jun 2017

1. What made you choose to buy these products from SSP? ? Found you from a search engine and the price was reasonable.

2. What did you think of the service? Very Quick turnaround.

3. What did you think of the product? Does what it says on the tin.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)  Our department has been tasked to sort out the Councils electric bills, we have many beaches, proms etc which are lit but no records stating where the electric meters are. The ones we have found required the keys we purchased from you to gain access.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Rob Wispy

Sat 10th Jun 2017

1. What made you choose to buy these products from SSP? It was exactly what were after

2. What did you think of the service? Very good

3. What did you think of the product? Better than I could have imagined

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We need some sings that we could compact and these were just the thing espicaly as you could do us some custom wording to go with what we do (the roll up signs with the wording line painting)

5. Out of 5 (with 5 being great) how would you rate us? 5

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Huw

Fri 9th Jun 2017

1. What made you choose to buy these products from SSP? Availability and price.

2. What did you think of the service? Professional

3. What did you think of the product? Very good.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) As part of our fire door maintenance plan.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Aisling Masterson

Fri 9th Jun 2017

1. What made you choose to buy these products from SSP? – When I searched for a safety sign a suitable product was available.

2. What did you think of the service? Excellent. Very efficient.

3. What did you think of the product? The product is very good, exactly what I wanted. The only comment would be that I think the overall cost, when shipping and exchange rate were applied, turned out to be very expensive for essentially two safety signs.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Safety signage in a laboratory to provide visible information to personnel working in the laboratory with chemicals.

5. Out of 5 (with 5 being great) how would you rate us? 4

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Michael Jay

Fri 9th Jun 2017

1. What made you choose to buy these products from SSP? Product seemed to fit my requirements and at a fair price.

2. What did you think of the service? Excellent.

3. What did you think of the product? Haven't fitted yet due to weather but in test seems to be perfect.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Will be used to secure a sign that has suffered vandalism and previous removal.

5. Out of 5 (with 5 being great) how would you rate us? 4.5

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Peter Wharton

Fri 9th Jun 2017

1. What made you choose to buy these products from SSP? Product seemed to fit my requirements and at a fair price.

2. What did you think of the service? Excellent.

3. What did you think of the product? Haven't fitted yet due to weather but in test seems to be perfect.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Will be used to secure a sign that has suffered vandalism and previous removal.

5. Out of 5 (with 5 being great) how would you rate us? 4.5

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Tom Lawrie

Fri 9th Jun 2017

1. What made you choose to buy these products from SSP? -

2. What did you think of the service? Service and product good

3. What did you think of the product? Service and product good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) -

5. Out of 5 (with 5 being great) how would you rate us? 4.5

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Christine Curran

Fri 9th Jun 2017

1. What made you choose to buy these products from SSP? – I have ordered before and been very happy

2. What did you think of the service? Service is first class

3. What did you think of the product? Very good – just what we require

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) – These are for some of our schools to let them know what taps are to be used for drinking

5. Out of 5 (with 5 being great) how would you rate us? *5*

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Jeanette Olverson

Fri 2nd Jun 2017

1. What made you choose to buy these products from SSP? I found your website on the internet when I was searching for signs.

2. What did you think of the service? The service was very good, you took the time to phone me, to confirm what I wanted on the sign as well as sending a copy by email.

3. What did you think of the product? The product is adequate for what I need it for.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We live at the end of a private single lane track which has just been tarmaced and people where driving much to fast.

5. Out of 5 (with 5 being great) how would you rate us? To date I would say a 5 as I have not used the signs yet

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George Mylonas

Fri 2nd Jun 2017

1. What made you choose to buy these products from SSP? Random google search

2. What did you think of the service? Very good

3. What did you think of the product? What expected

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Secure the casing of a Class 4 laser to avoid tampering. This is now considered a Class 1 laser when it comes to H&S

5. Out of 5 (with 5 being great) how would you rate us? 5

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Alistair McPherson

Fri 2nd Jun 2017

1. What made you choose to buy these products from SSP? Found you on Internet

2. What did you think of the service? Very Good

3. What did you think of the product? Very Good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Signage on indoor swimming pool

5. Out of 5 (with 5 being great) how would you rate us? 4/5

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Heather Munks

Fri 2nd Jun 2017

1. What made you choose to buy these products from SSP? We have purchased the visitor sheets from you previously and we were really pleased with the quality and style of the product.

2. What did you think of the service? Excellent service and very quick responses.

3. What did you think of the product? We haven’t received our order yet as the lead time is 2 weeks but the proof was exactly what we were after. Previous orders have always been excellent quality.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better). We used the visitor sign in/out sheet in reception where customers and suppliers sign in on arrival.

5. Out of 5 (with 5 being great) how would you rate us? 5

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John Young

Thu 1st Jun 2017

1. What made you choose to buy these products from SSP? I was looking for some gas struts on the internet ,got on to your site, made the strut to my spec! checked the price which was reasonable and ordered.

2. What did you think of the service? The service was 100% all good.

3. What did you think of the product? The struts came well packaged, I fitted them and they are perfect!

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) The struts are fitted to my boats engine cover.

5. Out of 5 (with 5 being great) how would you rate us? 5 out of 5.

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Caroline Murphy

Tue 30th May 2017

1. What made you choose to buy these products from SSP? Supplied what I required

2. What did you think of the service? Good service – hassle free

3. What did you think of the product? Not yet received

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Fire evacuations

5. Out of 5 (with 5 being great) how would you rate us? Can’t rate until receive product - for customer service 5/5

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Lee Garwood

Tue 30th May 2017

A client of ours requested we remove a roof-light to inspect the upstand. I found your company on google and spoke to a very helpful lady on the phone who advised me on the correct product. I ordered the product and received it the following morning. I am very happy with the service your company provided and will purchase from you again in the future should the need arise.

I would score your service and product 5 out of 5.

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Ann Preece

Fri 26th May 2017

We have recently installed a parking area around our church in order to provide space for visitors and worshippers, so needed to mark it out for convenience and show that it is a private facility. We were very happy with the products provided and the service given; I was contacted about the wording of one sign and received proofs promptly. Delivery was extremely prompt and the signs were on show within about a week and do a good job. Thank you.

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Margaret Heaton

Fri 26th May 2017

1. What made you choose to buy these products from SSP? 1. It was just what we wanted

2. What did you think of the service? prompt and well packed

3. What did you think of the product? see 1

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) My sons burglar bell box had been knocked off the wall by intruders - we wanted to prevent this

5. Out of 5 (with 5 being great) how would you rate us? 4.5 - the whole package including postage was a bit pricey but it was what we wanted

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Fiona Fleming

Fri 26th May 2017

Service brilliant ordered late in the day here next morning.

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Tim Flint

Fri 26th May 2017

Excellent service and great products.

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Iain Macmillan

Fri 26th May 2017

1. What made you choose to buy these products from SSP? Internet search

2. What did you think of the service? 1st Class

3. What did you think of the product? robust

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Roadworks

5. Out of 5 (with 5 being great) how would you rate us? 5

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Tony Vallely

Fri 26th May 2017

1. What made you choose to buy these products from SSP? Because I wanted some office partitioning and you sell it!

2. What did you think of the service? Good

3. What did you think of the product? So far so good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To give privacy in an open plan office

5. Out of 5 (with 5 being great) how would you rate us? 5

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Douglas Beckwith

Fri 26th May 2017

1. What made you choose to buy these products from SSP? The service was good and delivery fast.

2. What did you think of the service? I haven't used the product yet (or even unwrapped it) but at first glance it looks robust and suitable for my needs.

3. What did you think of the product? The service was good and delivery fast.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)

5. Out of 5 (with 5 being great) how would you rate us? I hope this is the information you wanted. Rate 5.

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Ben Wade

Fri 26th May 2017

1. What made you choose to buy these products from SSP?  Demand was met by supply in a timely manner (google search – for marketing purposes?)

2. What did you think of the service? Service was good – nice and friendly staff

3. What did you think of the product?  Product does what it says

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Visitor sign, to stop staff parking in bays they shouldn’t be parking in

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Gerald Turner

Fri 26th May 2017

Items received promptly and they were as stated, I used the pin torx security screws to secure the number plates on my new car (as advised by the police) the delivery charge was enormous can you not supply a number plate security pack with say just 5 screws and a suitable torx bit and post them using normal mail. It would not matter to most car owners that delivery would take a couple of days.

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Delphine Jourdain

Tue 23rd May 2017

1. What made you choose to buy these products from SSP? AVAILABILITY

2. What did you think of the service? QUICK AND EASY TO USE.               

3. What did you think of the product? GOOD QUALITY

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) WE ARE A REWINDING COMPANY SO VARIOUS PRODUCTS FOR THE JOBS            

5. Out of 5 (with 5 being great) how would you rate us? 5

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Carmen Baker

Tue 23rd May 2017

1. What made you choose to buy these products from SSP? Google search

2. What did you think of the service? very good

3. What did you think of the product?  fitted requirements

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) remedial work on hydrants

5. Out of 5 (with 5 being great) how would you rate us? 5

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Graham Prestwood

Mon 22nd May 2017

1. What made you choose to buy these products from SSP? Good website, and good communication

2. What did you think of the service? The service was good

3. What did you think of the product? The products are of great quality and very professional. Great Value for money.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To inform local residents not to drive on the grass , whilst maintaining a professional street sign look.

5. Out of 5 (with 5 being great) how would you rate us? 4.5.

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Seal David

Mon 22nd May 2017

1. What made you choose to buy these products from SSP?
Huge range of options available from stock – short lead time.

2. What did you think of the service?
Had an issue with delivery dates but SSP resolved this quickly and professionally.

3. What did you think of the product?
Product Quality is good.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
H&S signage & protection in a containerised plantroom

5. Out of 5 (with 5 being great) how would you rate us?
  5 for availability.  Could do with part numbers on the website to make it easier to identify items when talking on the phone.

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Stevie C

Mon 22nd May 2017

1. What made you choose to buy these products from SSP? I had a need to secure a wall mounted thermostat control unit in a kitchen area.

2. What did you think of the service? I found your site via simple Google search for control panel security products.

3. What did you think of the product? The security box was delivered as promised & is now in situ – easy to fit – exactly what I needed to prevent multiple ‘reset’ of thermostat as folks past by = some want it hotter, some feel too hot! – etc etc…

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) You ask for a rating out of 5? = for me I rate your service overall as 5 = very satisfied & thank you!

5. Out of 5 (with 5 being great) how would you rate us? I have need for yet another security cover & will be ordering from your on line store very soon.

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Grahame Barker

Sun 21st May 2017

1. What made you choose to buy these products from SSP? Searched website for security bolts following theft of both external mirrors on our Mini Cooper.

2. What did you think of the service? Having sourced replacements, did not want to use standard mini bolts and have the same thing happening again - no protection whatever from theft.

3. What did you think of the service? Placed order on Thursday prior to Good Friday, after 1615 deadline..

Items delivered following Wednesday by courier. Would have fitted through letter box, but signature required and were left with neighbour.

Bolts as described, fitted easily with spanner provided.

Good products, excellent service - pity Easter Hols got in the way!

4. Out of 5 (with 5 being great) how would you rate us? I would love to give a 5/5 but I'll have to give 4.5/5 based solely on the shipping options and prices.

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Gareth Evans

Sat 20th May 2017

1. What made you choose to buy these products from SSP? Searched internet and these seemed good

2. What did you think of the service?  Easy to order and find items we wanted

3. What did you think of the product? Generally good but we will see how it lasts once mounted and ‘out in the elements’

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Car park directional signage

5. Out of 5 (with 5 being great) how would you rate us? 4

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Iain McNeill

Fri 19th May 2017

1. What made you choose to buy these products from SSP? google

2. What did you think of the service? ok i would rather not be asked to sign for such a small item

3. What did you think of the product?  good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) the security screw inside a keysafe to allow change of code

5. Out of 5 (with 5 being great) how would you rate us? 4

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George STP

Fri 19th May 2017

1. What made you choose to buy these products from SSP? Specific product- not found else where.

2. What did you think of the service? very good

3. What did you think of the product? as described

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) went into a hotel chain, requested product

5. Out of 5 (with 5 being great) how would you rate us? 5

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Kevin Angrave

Fri 19th May 2017

What made you choose to buy these products from SSP?
Internet search, your site was more informative than the others and I could navigate around it much easier. Within a few clicks I had found what I was looking for.

What did you think of the service?
Fantastic, I had to buy 300 screws and I was unsure if they would do the job I require. I phoned up and asked for a sample screw, I received it the next day. Great service!

What did you think of the product?
Good quality, to be honest it is far superior to the screw we used on the old batteries.

If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
See above picture

Out of 5 (with 5 being great) how would you rate us?
10

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Julie Belton

Fri 19th May 2017

1. What made you choose to buy these products from SSP? Cheaper than other suppliers.

2. What did you think of the service?  Very good service, quick postage

3. What did you think of the product? Pleased with product and a good way of recording accidents.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To record pupil’s minor injuries during the school day

5. Out of 5 (with 5 being great) how would you rate us? 5

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Peter Bentley

Mon 15th May 2017

1. What made you choose to buy these products from SSP? Looked up 'bump protection' on the internet and found SSP easily. Good web-site which explained about the products
2. What did you think of the service? Excellent service. We e-mailed SSP with our problem, telephoned the office for further information/prices etc, and it was SSP's solution that we bought
3. What did you think of the product? Good quality, but extremely expensive for what it is, though sure it's expensive to buy anywhere
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To reduce litigation from clients bumping their heads on the roof of our covered terrace in France. It was OK for family and friends (unlikely to sue!), but just opened it as a licenced restaurant and paying guests may be less understanding!
5. Out of 5 (with 5 being great) how would you rate us? Extremely happy with the service and would certainly recommend this company

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Terry Matthews

Fri 12th May 2017

1. What made you choose to buy these products from SSP? Found you on the internet

2. What did you think of the service? Very good arrived the very next day

3. What did you think of the product? good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) to access security bolts on Subway light fittings

5. Out of 5 (with 5 being great) how would you rate us? 5

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John O'Brien

Fri 12th May 2017

1. What made you choose to buy these products from SSP? – Website was easier to find what I needed

2. What did you think of the service? Very good as you rang me to inform me of changes in COSHH signage

3. What did you think of the product? Good quality and packed sensibly

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Had a recent Health and Safety audit. New signage required for compliance

5. Out of 5 (with 5 being great) how would you rate us? 5

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Rosie Eisenstadt

Fri 12th May 2017

1. What made you choose to buy these products from SSP?

Found online after a Google search. Looked to be able to do bespoke signs with a quick turnaround for a reasonable price.

2. What did you think of the service?

Excellent help over the phone and turnaround time.

3. What did you think of the product?

Very good and as described.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)

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Kathy Phillips

Fri 12th May 2017

1. What made you choose to buy these products from SSP? Found you from a search engine and the price was reasonable.
 

2. What did you think of the service? Very Quick turnaround.
 

3. What did you think of the product? Does what it says on the tin,
 

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Our department has been tasked to sort out the Councils electric bills, we have many beaches, proms etc which are lit but no records stating where the electric meters are. The ones we have found required the keys we purchased from you to gain access.
 

5. Out of 5 (with 5 being great) how would you rate us? 5

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Terry Matthews

Fri 12th May 2017

1. What made you choose to buy these products from SSP? Found you on the internet

2. What did you think of the service? Very good arrived the very next day

3. What did you think of the product? good

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) to access security bolts on Subway light fittings

5. Out of 5 (with 5 being great) how would you rate us? 5

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John O'Brien

Fri 12th May 2017

1. What made you choose to buy these products from SSP? – Website was easier to find what I needed

2. What did you think of the service? Very good as you rang me to inform me of changes in COSHH signage

3. What did you think of the product? Good quality and packed sensibly

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Had a recent Health and Safety audit. New signage required for compliance

5. Out of 5 (with 5 being great) how would you rate us? 5

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Rosie Eisenstadt

Fri 12th May 2017

1. What made you choose to buy these products from SSP?

Found online after a Google search. Looked to be able to do bespoke signs with a quick turnaround for a reasonable price.

2. What did you think of the service?

Excellent help over the phone and turnaround time.

3. What did you think of the product?

Very good and as described.

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)

Safety charity running a ‘slow down day’ during UN slow down week

5. Out of 5 (with 5 being great) how would you rate us?

4.8. Would have been 5 but the website didn’t show the option I eventually purchased which I only discovered after a phone call. Also wasn’t sure how to order 5 signs i.e. 1 order for 5 with a description for each or 5 orders for 1 sign

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colette ellis

Thu 11th May 2017

What did you think of the service? Very efficient service

What did you think of the product? Product exactly as expected

If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Personal use

Out of 5 (with 5 being great) how would you rate us? 5 out of 5 will use again

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Geoffrey Bertram

Thu 11th May 2017

1. What made you choose to buy these products from SSP? Found you via Google

2. What did you think of the service? Fine but disappointingly have not been able to buy anything directly from the web site, only by phone, on three occasions

3. What did you think of the product? As expected

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Securing artwork onto public walls using mirror plates

5. Out of 5 (with 5 being great) how would you rate us? 4* and would be higher is web site payment system actually worked.

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Anne Irving

Thu 11th May 2017

1. What made you choose to buy these products from SSP? We bought them because we have had them before and we had seen them at one of our customer’s sites. We have since recommended them to one of our suppliers.

2. What did you think of the service? Service was great – but we never got the pen we originally ordered and paid for, despite several phone calls!

3. What did you think of the product? Product is just what we need

4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We use it to book visitors in and out and as a fire register whilst they are here

5. Out of 5 (with 5 being great) how would you rate us? Want to say 5, but it’s 4.5 – only because of the pen but that was months ago!

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Markus Cain

Thu 11th May 2017

1. What made you choose to buy these products from SSP? We found that the parts were of good value for money and were exactly what we required for our proto build and available to us immediately.

2. What did you think of the service? Fast and reliable

3. What did you think of the product? Excellent quality and exactly as described

4. Out of 5 (with 5 being great) how would you rate us? 5

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colette ellis

Thu 11th May 2017

What did you think of the service? Very efficient service

What did you think of the product? Product exactly as expected

If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Personal use

Out of 5 (with 5 being great) how would you rate us? 5 out of 5 will use again

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Jacqueline Rennison

Mon 8th May 2017

1. What made you choose to buy these products from SSP? Previously bought H&S posters from you.

2. What did you think of the service? Great service, especially as I called first with a query, fast delivery

3. What did you think of the product? Great product, although I’d say the cost is high when buying in bulk, no discounts offered.

4. Out of 5 (with 5 being great) how would you rate us? 4 – a discounted rate for a larger order would have increased score.

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Graham Emmerson

Mon 8th May 2017

1. What made you choose to buy these products from SSP? Googled product needed and price was good

2. What did you think of the service? I set up an account but then the next day I couldn't remember the password. It wouldn't allow me to change so so I had to set up a new account with a different email address as per the advice I received when I called up. This was a little inconvienent.

3. What did you think of the product? Not used yet

4. Out of 5 (with 5 being great) how would you rate us? 4

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Michael Shurmer

Mon 8th May 2017

1. What made you choose to buy these products from SSP?
We are a disabled adaptation company and on occasion required products for customers with special needs we found your company’s web site very helpful to obtain some of the items.

2. What did you think of the service?
The service we received was very good.

3. What did you think of the product?
Good quality reasonably priced

4. Out of 5 (with 5 being great) how would you rate us?
5*

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Jill Hicks

Mon 8th May 2017

We use SSP for our security / visitor books and badges because the items are good quality and the overall service is excellent. 

Easy ordering and delivery is within a couple of days - ideal when needing items quickly.  We would not hesitate to recommend to other consumers

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Mrs Smith

Sun 7th May 2017

Brilliant product thank you. Plus very good, detailed but not too difficult to understand information about your products.
Many thanks.

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Chris O'Donnell

Fri 5th May 2017

1. What made you choose to buy these products from SSP? The product was specifically what I wanted.

2. What did you think of the service? Excellent.

3. What did you think of the product? Very Good

4. Out of 5 (with 5 being great) how would you rate us? 5

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Tom Weaver

Fri 5th May 2017

1. What made you choose to buy these products from SSP? Your website was the first one I found that sold what I required.

2. What did you think of the service? Good other than I am outstanding the invoice/receipt for the last cover I bought.

3. What did you think of the product? Good, could potentially provide self tappers as I installed the cover to an existing panel.

4. Out of 5 (with 5 being great) how would you rate us? 4

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Julie Denton

Fri 5th May 2017

1. What made you choose to buy these products from SSP? – purchased from you before

2. What did you think of the service? – excellent

3. What did you think of the product? – very good

4. Out of 5 (with 5 being great) how would you rate us? - 5

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Michael Buxton

Fri 5th May 2017

1. What made you choose to buy these products from SSP? I chose to order from your site over others because it was laid out in a manner that indicated that you actually knew your products rather than trying to sell cheaply manufactured substitute goods.

2. What did you think of the service?

The service was good on my initial order and appears to be good on subsequent orders (although i am awaiting for part of my last order which should arrive today if your delivery times are accurate )

3. What did you think of the product?

Products were of good substance and better than i thought they would be.

4. Out of 5 (with 5 being great) how would you rate us?

I will give 5 if my signs arrive Today !      

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Peter Lamberton

Thu 4th May 2017

What made you choose to buy these products from SSP? Hit head on ceiling of cupboard under stairs

What did you think of the service? 2. Good, 

What did you think of the product? Probably ok, time will tell

Out of 5 (with 5 being great) how would you rate us? 4.5

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Jayne Leponis

Thu 4th May 2017

1. What made you choose to buy these products from SSP? GOOGLE SEARCH AND PRICE

2. What did you think of the service? ABOVE AND BEYOND - EXCELLENT

3. What did you think of the product? VERY GOOD QUALITY

4. Out of 5 (with 5 being great) how would you rate us? 5 GREAT

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Steve Martin

Mon 24th Apr 2017

1. What made you choose to buy these products from SSP? Good selection of items that we required from one source

2. What did you think of the service?  Service was good and efficient

3. What did you think of the product? So far so good

4. Out of 5 (with 5 being great) how would you rate us? 4/5

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Steve Martin

Mon 24th Apr 2017

1. What made you choose to buy these products from SSP? Good selection of items that we required from one source

2. What did you think of the service?  Service was good and efficient

3. What did you think of the product? So far so good

4. Out of 5 (with 5 being great) how would you rate us? 4/5

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Pat Collings

Fri 21st Apr 2017

I have been very happy with the service I have received from SSP.

The product is exactly what we required, it arrived on time and is of good quality.
Ian Morton

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Ian Morton

Fri 21st Apr 2017

1. What made you choose to buy these products from SSP? We have purchased signs from SSP in the past and found your service and products to be of the highest standard.

2. Out of 5 (with 5 being great) how would you rate us? 5

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Douglas Farmer

Fri 21st Apr 2017

1. What made you choose to buy these products from SSP? We couldn't find any other website on Google that sold exactly what we were looking for.

2. What did you think of the service? Service was good, shipping was fast and good priced item, the only downside I would say was the shipping was a little expensive and I can't remember there being a cheaper shipping option

3. What did you think of the product? The locking box works just as expected and was exactly what we were looking for.

4. Out of 5 (with 5 being great) how would you rate us? I would love to give a 5/5 but I'll have to give 4.5/5 based solely on the shipping options and prices

 

 

 

 

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Catherine Curtice

Fri 21st Apr 2017

Found you on the internet offering what I needed. Service was efficient but found the postage expensive for such a small package so would hesitate to order anymore.

Product was good - as described.

4/5 - would have got 5 if postage was cheaper.

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Grahame Barker

Fri 21st Apr 2017

Searched website for security bolts following theft of both external mirrors on our Mini Cooper.

Having sourced replacements, did not want to use standard mini bolts and have the same thing happening again - no protection whatever from theft.

Placed order on Thursday prior to Good Friday, after 1615 deadline..

Items delivered following Wednesday by courier. Would have fitted through letter box, but signature required and were left with neighbour.

Bolts as described, fitted easily with spanner provided.

Good products, excellent service - pity Easter Hols got in the way!

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Eric Worrall

Thu 20th Apr 2017

1. What made you choose to buy these products from SSP? I couldn’t find them elsewhere.

2. What did you think of the service? Efficient

3. What did you think of the product? Good quality

4. Out of 5 (with 5 being great) how would you rate us? 5

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Nick Duarte

Mon 17th Apr 2017

1. What made you choose to buy these products from SSP? Google search

2. What did you think of the service? Not to bad but took 5 days to get to me which I think is a little long

3. What did you think of the product? Exactly what I needed

4. Out of 5 (with 5 being great) how would you rate us? 4

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Markus Klement

Mon 17th Apr 2017

1. What made you choose to buy these products from SSP? – Internet – clear homepage

2. What did you think of the service? – fine  it was my first contact to SSP - otherwise I buy on delivery note, contact and feedback was o.k.

3. What did you think of the product? Corresponds to the description - good quality

4. Out of 5 (with 5 being great) how would you rate us? 4 – because of  expensive freight charges, and I can´t login a an Austrian customer ;-)

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Barry Royale

Mon 17th Apr 2017

choose you as we had used you before with another company, as always excellent service.

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Gary Duffy

Mon 10th Apr 2017

Found your site online, excellent service and found what I was looking for

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John Hunter

Fri 7th Apr 2017

1.What made you choose to buy these products from SSP?
I found it on the internet and it seemed to be just right

2.What did you think of the service?
Just delivery.  The item arrived promptly and intact

3. What did you think of the product?
Very good. Solid and easy to install.

4. Out of 5 (with 5 being great) how would you rate us?

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Alan Sparks

Fri 7th Apr 2017

1. What made you choose to buy these products from SSP?
I choose SSP as the website was easy to use.

2.What did you think of the service?
The service was excellent as checks were made and delivery was quick.

3.What did you think of the product?
The product was what I expected.

4.Out of 5 (with 5 being great) how would you rate us?
5

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Martyn Francis

Fri 7th Apr 2017

1.What did you think of the service?
Happy with price and time scale of delivery

2.What did you think of the product?
Products look good and professional grade
All round very pleased

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Phil

Fri 7th Apr 2017

1.What made you choose to buy these products from SSP?
availability of required product & ease of process

2.What did you think of the service?
very good

3.What did you think of the product?
as required

4.Out of 5 (with 5 being great) how would you rate us?
5

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Dawn Harding

Fri 7th Apr 2017

1.What made you choose to buy these products from SSP?
Googled the product and you had it in stock

2.What did you think of the service?
Excellent someone rang me to find out the size of the product that I needed

3.What did you think of the product?
Have not tried it just yet

4.Out of 5 (with 5 being great) how would you rate us?
Excellent

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Ioan

Fri 7th Apr 2017

1. What made you choose to buy these products from SSP? Previous customer, good quality kit in sensible numbers and reasonable prices

2. What did you think of the service? Great as always

3. What did you think of the product? Excellent

4. Out of 5 (with 5 being great) how would you rate us? 5

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Steve Want

Fri 7th Apr 2017

Really good service and turnaround thanks

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Mike Pattinson

Thu 6th Apr 2017

1. What made you choose to buy these products from SSP? Previous customer, good quality kit in sensible numbers and reasonable prices

2. What did you think of the service? Great as always

3. What did you think of the product? Excellent

4. Out of 5 (with 5 being great) how would you rate us? 5

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Louise Jones

Thu 6th Apr 2017

Dear Hayley, Thank you so much for your amazing service. The equipment arrived by courier as promised on Tuesday and I checked it out yesterday to ensure it will fit and it all looks fine.

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Hayley Madgwick

Tue 4th Apr 2017

1. What made you choose to buy these products from SSP? I chose the company because a Google search showed it to be able to supply exactly what we wanted

2. What did you think of the service? Service was excellent despite my appalling spelling in my original order !!! ??

3. What did you think of the product? Just what we wanted at a very competitive price.

4. Out of 5 (with 5 being great) how would you rate us? Got to be a 5.

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Paul Beard

Tue 4th Apr 2017

1. What made you choose to buy these products from SSP? After a previously burgled shed where the hinges were unscrewed and the door just lifted off, I wanted to fit security screws to my new shed and the torx pin screws seemed to be the best.

2. What did you think of the service? They are, of course only a deterrent, so the padlocks are also on the door but I’m very pleased with them

3. What did you think of the product?

4. Out of 5 (with 5 being great) how would you rate us? Very good rapid service from SSP - the order arrived next day.  Recommended.

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Mark Calcott

Tue 4th Apr 2017

1. What made you choose to buy these products from SSP? Needed some discrete fixings for office furniture screens , we use the pig nosed screws as they are virtually invisible when fixed.

2. What did you think of the service? Service is excellent

3. What did you think of the product? Wouldnt buy them if they didnt do the job

4. Out of 5 (with 5 being great) how would you rate us? 5

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Jo Garside

Mon 3rd Apr 2017

1. What made you choose to buy these products from SSP? It was exactly what we were looking for

2. What did you think of the service? Excellent

3. What did you think of the product? Perfect

4. Out of 5 (with 5 being great) how would you rate us? 5

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Andy Card

Fri 31st Mar 2017

1. What made you choose to buy these products from SSP?   Seen online

2. What did you think of the service? Very Good

3. What did you think of the product? What I asked for

4. Out of 5 (with 5 being great) how would you rate us?  4.5

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Amanda Brooks

Fri 31st Mar 2017

1. What made you choose to buy these products from SSP? You had what we were looking for.

2. What did you think of the service? Very quick.

3. What did you think of the product? Good quality

4. Out of 5 (with 5 being great) how would you rate us? 5

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Phil Coppin

Fri 31st Mar 2017

1. What made you choose to buy these products from SSP? – good price and quick delivery

2. What did you think of the service?  - Very good.

3. What did you think of the product? – Good quality

4. Out of 5 (with 5 being great) how would you rate us? - 5

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Jason Carter

Fri 31st Mar 2017

The products were chosen by our HR/H&S department, based on what our First Aid supplier use in their course.

Service – website very easy to use and, for us, the most important VAT invoice emailed through exceptionally quickly.

I can not comment on the product, however we did have a black version from St Johns Supplies that was more than suitable – so it’s the same.

Definitely 5/5 from me – thank you.

And very fast delivery!

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Sarah Grand

Wed 29th Mar 2017

1. What made you choose to buy these products from SSP? – Our H&S manager choose your product for its suitability for the task required

2. What did you think of the service? – It was very quick, just what we needed and thankfully sensibly packaged.

3. What did you think of the product?  - It is being fitted in our new retail centre so I haven’t seen it.

4. Out of 5 (with 5 being great) how would you rate us? – 5, no problems with delivery and no complaints from the staff.

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Hilary Cooper

Wed 29th Mar 2017

I was very impressed with the customer service I received from Gwyn so full marks for that.  The goods arrived in the correct time frame so very happy with that.  We are currently trialling the product here before it is rolled out to other sites but it seems good so far

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Toni Jones

Fri 24th Mar 2017

What made you choose to buy these products from SSP?
The design and look.
What did you think of the service?
Excellent customer service and fast delivery.
What did you think of the product?
Looks terrific, not fitted to the wall yet.
Out of 5 (with 5 being great) how would you rate us?
5 stars.

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Daniel Ritchie

Fri 24th Mar 2017

What made you choose to buy these products from SSP?
Dealt with you guys in the past and always very pleased with the work you have carried out. Gwyn is a legend!

What did you think of the service?
Oustanding!

What did you think of the product?
Again, outstanding

Out of 5 (with 5 being great) how would you rate us?
5

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Duncan Wright

Fri 24th Mar 2017

What made you choose to buy these products from SSP?
Chose SSP after a google shopping search

What did you think of the service?
Service was very good

What did you think of the product?
An excellent product that did what I wanted.

Out of 5 (with 5 being great) how would you rate us?
5 stars.

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Sue Lawrie

Fri 24th Mar 2017

What made you choose to buy these products from SSP?
The design and look.

What did you think of the service?
Excellent customer service and fast delivery.

What did you think of the product?
Looks terrific, not fitted to the wall yet.

Out of 5 (with 5 being great) how would you rate us?
5 stars.

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Russell Downing

Fri 24th Mar 2017

1. What made you choose to buy these products from SSP?
Tamper proofing

2. What did you think of the service?
Great

3. What did you think of the product?
Great

4. Out of 5 (with 5 being great) how would you rate us?
5

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David Sasse

Fri 24th Mar 2017

1.What made you choose to buy these products from SSP?
I required signs for trailing cable and your details came up on Google along with a few others.
I was looking to buy 5 of them and your company was offering at a fair price

2.What did you think of the service?
The service was great

3.What did you think of the product?
The product was excellent

4. Out of 5 (with 5 being great) how would you rate us?
I would give you 5 out of 5

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Colin Simpson

Fri 24th Mar 2017

What made you choose to buy these products from SSP?
Price

What did you think of the service?
Great

What did you think of the product?
Great

Out of 5 (with 5 being great) how would you rate us?
5

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Gary Hiscock

Fri 24th Mar 2017

Service good, will use you in the future.

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Linda Mitchell

Mon 20th Mar 2017

What made you choose to buy these products from SSP?
I googled and you had what I wanted.

What did you think of the service?
Very quick

What did you think of the product?
Very good

Out of 5 (with 5 being great) how would you rate us?
5

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A Hart

Mon 20th Mar 2017

What made you choose to buy these products from SSP?
looked a good product on the internet before purchase better than I thought they would be when they arrived.

What did you think of the service?
Excellent

What did you think of the product?
Excellent better than they looked online

Out of 5 (with 5 being great) how would you rate us?
5

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A Bowler

Fri 17th Mar 2017

What made you choose to buy these products from SSP?
google search - you had the right product at the right price

What did you think of the service?
Brilliant - made a phone call and received a personalised delivery date of my choice,
it arrived as requested! very happy.

What did you think of the product?
great - as specified and perfect condition

Out of 5 (with 5 being great) how would you rate us?
well deserved 5/5

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Martin

Fri 17th Mar 2017

What made you choose to buy these products from SSP?
I did an on-line search for security screws and your web site looked professional as well as containing the sort of products I was after.

What did you think of the service?
The service was good.  My only comment was that you didn’t tell me that the parcel would need to be signed for until the day before it was due to be delivered.This gave me little time to change my arrangements. Having said that, the parcel was delivered without issue.

What did you think of the product?
Great quality products and exactly what I wanted.

Out of 5 (with 5 being great) how would you rate us?
4.5 – I would certainly use you again and recommend you to friends and colleagues.

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Gordon Marshall

Fri 17th Mar 2017

What made you choose to buy these products from SSP?
Good choice of items at a competitive price

What did you think of the service?
Service very good,quick to sort out replacement items when what I wanted wasn't in stock.

What did you think of the product?
Quality goods.

Out of 5 (with 5 being great) how would you rate us?
5

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Jon Berry

Fri 17th Mar 2017

What made you choose to buy these products from SSP?
Google search

What did you think of the service?
5*

What did you think of the product?
5*

Out of 5 (with 5 being great) how would you rate us?
5

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Debbie Irwin

Fri 17th Mar 2017

What made you choose to buy these products from SSP?
First one we found on Google

What did you think of the service?
Excellent! Fast delivery

What did you think of the product?
Very good as expected

Out of 5 (with 5 being great) how would you rate us?
5 definitely

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Joanne De Roeck

Fri 17th Mar 2017

What made you choose to buy these products from SSP?
Hadnt brought these items before, but when did a search online was one of the first to pop up
and was reasonably priced

What did you think of the service?
Very fast, the items were delivered the following day

What did you think of the product?
To be fair, wasn’t what I was expecting, I thought the sand bags came complete, but they are hard wearing quality bags, just need to get some sand to fill them.

Out of 5 (with 5 being great) how would you rate us?
5!

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Nick Wright

Fri 17th Mar 2017

What made you choose to buy these products from SSP?
I ordered from yourselves because it came up on a google search for the product.

What did you think of the service?
Very good service, easy website to use, I will without doubt order again.

What did you think of the product?
Unfortunately I ordered the switch to go direct to our southern dept  so I personally haven’t
had my hands on it but I’m sure it’d be fine

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Peter Nicholls

Fri 17th Mar 2017

What made you choose to buy these products from SSP?
They were the required length I wish I found these earlier

What did you think of the service?
excellent

What did you think of the product?
very good did everything it was meant to

Out of 5 (with 5 being great) how would you rate us?
5

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Sam Humphries

Mon 13th Mar 2017

What made you choose to buy these products from SSP?
I needed a specific product type and you offered something in one place which I needed.

What did you think of the service?
Great, speed of order processing was good and the goods arrived as expected, well packaged. it was fairly simple to navigate the website, although the pages can feel a bit cluttered. The pictures with dimensioned drawings were incredibly helpful and indeed in my case the deciding factor.

What did you think of the product?
Excellent quality, very robust although I did not realise the produce I bought was not hinged, I didn’t pick up on that from the descirption. The lid lifts off. There are obvious advantages with that for installing it but a few downsides, such as it can be lost or broken. Still very happy with it.

Out of 5 (with 5 being great) how would you rate us?
5 I’ll be back both personaly and professionally as you have a very wide range of products which are not always easy to get elsewhere

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Sam Jenner

Mon 13th Mar 2017

What made you choose to buy these products from SSP?
We bought visitor books from you a few months ago,
so I looked at your website first when we needed the visitor wallets.

What did you think of the service?
Excellent, speedy service

What did you think of the product? Just what we needed.

Out of 5 (with 5 being great) how would you rate us?
5!

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Phillip Smith

Mon 13th Mar 2017

I am more than satisfied with the work and response from SSP

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Richard Dopita

Sat 11th Mar 2017

1.What made you choose to buy these products from SSP?
Wanted small quantities for a wildlife info board.

2.What did you think of the service?
Very good!

3.What did you think of the product?
Seems to be OK and what I wanted. (Bought the tool to fit the screws elsewhere because it was cheaper)

4. Out of 5 (with 5 being great) how would you rate us?
4.5

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Jackie Colbert

Fri 10th Mar 2017

What made you choose to buy these products from SSP?
We chose to get the products from SSP as they were very well priced and were exactly what we were looking for.We got two units to try and now we have fitted one, will definitely be
coming back for more. The website is very user friendly and on the occasion that our engineer needed some technical advice, we rang and spoke to Peter at SSP and he was very helpful.

 

What did you think of the service?
All  of the items we have ordered have arrived very promptly and it is also assuring to receive confirmation of the order, confirmation of when the items have been despatched and also a prompt copy of a VAT invoice….all without being chased

Out of 5 (with 5 being great) how would you rate us?
Most definitely a score of 5.
We would certainly have no hesitation in coming back to you for other items and would certainly recommend you to others.  Thank you.

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Lorraine

Fri 10th Mar 2017

What made you choose to buy these products from SSP?
Found you on internet search

What did you think of the service?
happy with the service and product

Out of 5 (with 5 being great) how would you rate us?
5

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Sue Skues

Fri 10th Mar 2017

What made you choose to buy these products from SSP?
I have purchased from you previously and had a positive experience

What did you think of the product?
Not personally for me but the scheme where they are installed are very pleased

What did you think of the service?
The only issue I have is that I have tried to buy online both times but the transaction failed
This is not a bad reflection on your service as I have called in and my order has been dealt with straight away

Out of 5 (with 5 being great) how would you rate us?
5 for the telephone help offered

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Tom

Thu 9th Mar 2017

The product has been errected and in place with no problems.

Once again, no issues thank you for your service 5 out of 5.

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Tom

Thu 9th Mar 2017

The product has been errected and in place with no problems.

Once again, no issues thank you for your service 5 out of 5.

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Sue Culshaw

Thu 9th Mar 2017

What made you choose to buy these products from SSP?
internet search very good website informative, the sign design was perfect

What did you think of the product?
I have opened the sign today and its great

What did you think of the service?
excellent

Out of 5 (with 5 being great) how would you rate us?
5

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David Diggers

Thu 9th Mar 2017

What made you choose to buy these products from SSP?
Your site offered what I wanted

What did you think of the service?
Good

What did you think of the product?
It was OK

Out of 5 (with 5 being great) how would you rate us?
5

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Martin

Thu 9th Mar 2017

What did you think of the service?
Service was excellent

What did you think of the product?
my customer thought the plastic cover, although lockable was a tad expensive but it is a good piece of kit.

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Martin

Thu 9th Mar 2017

What did you think of the service?
Service was excellent
What did you think of the product?
my customer thought the plastic cover, although lockable was a tad expensive but it is a good piece of kit.

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Martin Harris

Mon 6th Mar 2017

Why SSP? We chose SSP as it was one of the few companies that had the fitting that we required.  The online ordering was easy which also helps.

Service? Delivery was prompt

Rating? 5/5 rating from me!

Product? Having seen some of the more ‘security’ fixings that you provide, we will definitely consider using yourselves again.

Regards. Martin

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Hannah Linsell

Mon 6th Mar 2017

1.    What made you choose to buy these products from SSP? We have used them previously as they stop our conference customers tampering with the A/C controls in the meeting rooms which has cost us money in the past when customers have accidentally set programmes etc, in repairs and unnecessary heating / cooling.
2.    What did you think of the service? Very good, easy to order and quick delivery 
3.    What did you think of the product? Good quality and easy to fit.
4.    Out of 5 (with 5 being great) how would you rate us? 5

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Lorraine Smith

Fri 3rd Mar 2017

1. What made you choose to buy these products from SSP?  I couldn’t find what I wanted with anyone else

2. What did you think of the service? Simple, prompt

3. What did you think of the product? Exactly what I expected

4. Out of 5 (with 5 being great) how would you rate us? 5

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David Bray

Fri 3rd Mar 2017

Why SSP? Good value compared to similar websites.

Service? Very good service.

Product? The product was as described.

Rating? 5- Would recommend to friends.

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Richard Coleman

Fri 3rd Mar 2017

Happy to give you guys 5 out of 5.

You had the product I wanted at a competitive price and your service was excellent.

Very happy to purchase from you again.

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Julian Deshmukh

Fri 3rd Mar 2017

1. What made you choose to buy these products from SSP?  Ordered from before – very good, quick service, no hassle in getting what I needed
2. What did you think of the service? - Very good
3. What did you think of the product? – Excellent – easy to get the bespoke permits designed and ordered to suit our needs
4. Out of 5 (with 5 being great) how would you rate us? – 4.5

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Eva Rawlins

Fri 3rd Mar 2017

We are really happy with the service provided by SSP and quality of items is great with delivery timely and reliable.
Service is always friendly and professional and I wouldn't hesitate to recommending your company to others.
Graham Herron

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Graham Herron

Fri 3rd Mar 2017

Why SSP? Online
Service? Good
Product? Good
Rating? 5

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Gary Hughes

Fri 3rd Mar 2017

1. What made you choose to buy these products from SSP?  The product looked the most suitable for our needs
2. What did you think of the service?  After the initial hic up! Very good
3. What did you think of the product? Await feedback from the installer
4. Out of 5 (with 5 being great) how would you rate us? 5

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Mark Roberts

Fri 24th Feb 2017

1. What made you choose to buy these products from SSP? - Web search
2. What did you think of the service? – very good, fast delivery
3. What did you think of the product? – Rugged.. but I bought a black cage and a white cage to test out what they looked like on the house. It was a shame the ‘hinges’ only came in black. Perhaps I missed the white ones!
4. Out of 5 (with 5 being great) how would you rate us? 5

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Mark Roberts

Fri 24th Feb 2017

1. What made you choose to buy these products from SSP? - Web search
2. What did you think of the service? – very good, fast delivery
3. What did you think of the product? – Rugged.. but I bought a black cage and a white cage to test out what they looked like on the house. It was a shame the ‘hinges’ only came in black. Perhaps I missed the white ones!
4. Out of 5 (with 5 being great) how would you rate us? 5

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Sandy Aylen

Fri 24th Feb 2017

Why SSP? We chose to buy from SSP because we’d bought from you before and you were efficient and well-priced.

Service? Since I only ordered the signs the afternoon before they arrived, the delivery was unbelievably fast!

Product? Good to deal with a reliable company, even though our order was only a very small one this time.

Rating? Definitely 5 out of 5.

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Peter Burt

Fri 24th Feb 2017

1.    What made you choose to buy these products from SSP? Internet search for Thermostat covers
2.    What did you think of the service? Good website with quick delivery.
3.    What did you think of the product? Very good, well made and works well.
4.    Out of 5 (with 5 being great) how would you rate us? 5

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Boyd Hutchinson

Fri 24th Feb 2017

Why SSP? Googled the product and you had it
Service? Excellent surprised how efficient
Product? Perfect for the job we had
Rating? 5

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Sandy Aylen

Fri 24th Feb 2017

1. What made you choose to buy these products from SSP? - Web search
2. What did you think of the service? – very good, fast delivery
3. What did you think of the product? – Rugged.. but I bought a black cage and a white cage to test out what they looked like on the house. It was a shame the ‘hinges’ only came in black. Perhaps I missed the white ones!
4. Out of 5 (with 5 being great) how would you rate us? 5

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Peter Burt

Fri 24th Feb 2017

Why SSP? We chose to buy from SSP because we’d bought from you before and you were efficient and well-priced.

Service? Since I only ordered the signs the afternoon before they arrived, the delivery was unbelievably fast!

Product? Good to deal with a reliable company, even though our order was only a very small one this time.

Rating? Definitely 5 out of 5.

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Boyd Hutchinson

Fri 24th Feb 2017

1.    What made you choose to buy these products from SSP? Internet search for Thermostat covers
2.    What did you think of the service? Good website with quick delivery.
3.    What did you think of the product? Very good, well made and works well.
4.    Out of 5 (with 5 being great) how would you rate us? 5

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Christopher Fitzmaurice

Fri 24th Feb 2017

Why SSP? Googled the product and you had it
Service? Excellent surprised how efficient
Product? Perfect for the job we had
Rating? 5

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Jeremy Stephens

Fri 24th Feb 2017

Why SSP? There was limited availability elsewhere for a similar price. Your website and customer service were also attractive. The prominent notices for secure card transactions showed that you understand how to manage sensitive data.
Service? The service was excellent, except for issues with processing card details on the site. I attempted this with both Mozilla Firefox and Microsoft Edge.
Product? The product is as described, and was delivered safely and speedily.
Rating? 5

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Sandra Russell

Thu 23rd Feb 2017

Why SSP? Internet search for specific product not found anywhere else.
Service? Great the person I spoke to had great product know ledge and was incredibly helpful.
Product? Very Good it was used in a TV promo.
Rating? 5, Delivery was on time as quoted, which is very important to us as we sometimes have very very short Pre Production times, under a week for this one. And I couldn't find the sign on Amazon at all!

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Sarah Watts

Thu 23rd Feb 2017

Why SSP? Internet search
Service? Unfortunately havent fitted the product yet so cannot comment, however looks good and reasonable price.
Product? I chose the product as due to MS my husband has difficulty getting to and opening the front door.
Rating? 5, Next day delivery. Requested VAT exemption and sorted straight away with no hassle.

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David Greener

Wed 22nd Feb 2017

Sorry for the delay in replying,  I have been out of the office.
Products were in stock and reasonably priced, easy to use website, will use again

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Steve Grey

Tue 21st Feb 2017

1. What made you choose to buy these products from SSP? Good value in comparison to others
2. What did you think of the service? Very Good
3. What did you think of the product? Very Good
4. Out of 5 (with 5 being great) how would you rate us? 5

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Sara Beeden

Tue 21st Feb 2017

Why SSP? Near the top of page on Google  
Service? Fast, prompt service
Product? My customer and I both like it. “Nice chunky post” !
Rating? 4/5 stars

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Karen Hendry

Tue 21st Feb 2017

1. What made you choose to buy these products from SSP? Good value, website easy to use.
2. What did you think of the service? Excellent, prompt order/despatch confirmation.
3. What did you think of the product? Exactly as described.
4. Out of 5 (with 5 being great) how would you rate us? 5

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Karen

Fri 17th Feb 2017

I bought these products from SSP, because we had purchased other products from you in the past.
The service was excellent. Very pleasant and helpful staff.
I won’t be installing the product so I don’t feel qualified to say ( but I’m sure it’ll be very good!)
5!! Warm regards,

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Tracie Moors

Fri 17th Feb 2017

1. What made you choose to buy these products from SSP? -  Came up in google
2. What did you think of the service?  -  Very good
3. What did you think of the product? -  Good product
4. Out of 5 (with 5 being great) how would you rate us?  - 5

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Brian Greengrass

Fri 17th Feb 2017

1. What made you choose to buy these products from SSP?
I found the sign I was looking for on the internet, it was your company.
2. What did you think of the service?
The service was excellent, from my telephone inquiry to delivery
3. What did you think of the product?
The product is exactly what I thought it would be and suitable for the task.
4. Out of 5 (with 5 being great) how would you rate us?
5

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Evan Flockhart

Fri 17th Feb 2017

1. What made you choose to buy these products from SSP?    Fairly competitive, U.K. based
2. What did you think of the service?  Easy to use & quick
3. What did you think of the product?  It is good quality and is as requested
4. Out of 5 (with 5 being great) how would you rate us? 5

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Alex Hodges

Fri 17th Feb 2017

1. What made you choose to buy these products from SSP? – Needing to replace/upgrade bolts currently being used
2. What did you think of the service?  - Good, speedy response and good communication
3. What did you think of the product? – Previously using seclock and these are more sturdy and don’t get stuck in the tool
4. Out of 5 (with 5 being great) how would you rate us? 5
 

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Paul Cullen

Fri 17th Feb 2017

Why SSP? Sourced you through Google
Service? Great service, very helpful staff, thank you.
Product? Great product
Rating? 5

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Peter O'Donnell

Fri 17th Feb 2017

1. What made you choose to buy these products from SSP? We have used your services before and generally know that you hold good stocks of screws
2. What did you think of the service? Excellent
3. What did you think of the product? Very good
4. Out of 5 (with 5 being great) how would you rate us? 4.5 (nobody is perfect.)

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Janet Dudman

Wed 15th Feb 2017

1. What made you choose to buy these products from SSP? Googled security hex keys and your site was the most comprehensive.
2. What did you think of the service? Good
3. What did you think of the product? Perfect for our use.
4. Out of 5 (with 5 being great) how would you rate us? 5

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Lee Tracy

Tue 14th Feb 2017

I was very pleased with it, seems very good quality and should save me money as others always adjusting thermostat that it will cover. I haven't fitted it yet though.
The service was good and it arrived with me in about 4 from when I ordered.
Only issue is it was quite expensive. Y the time it got to me with the postage and packing but that is a problem ordering one item I guess.
I am very pleased with everything so 5 out of 5.

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Tony Fleming

Tue 14th Feb 2017

The reason I used SSP for these products was that they were the best product at the right price for us
The Service was really good
The Product is Excellent
5
Thanks

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Stewart Usher

Tue 14th Feb 2017

Love the product we re-ordered
Service was superb
Rated 5
Cheers Stew

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Kerrie Thacker

Tue 14th Feb 2017

1. What made you choose to buy these products from SSP?  Used from previous experience exactly what we required and described
2. What did you think of the service? Quick and easy to use and correspondence is always sent to advise of delivery
3. What did you think of the product? Exactly what we require for visitor passes
4. Out of 5 (with 5 being great) how would you rate us? 5

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Gareth Orriss

Tue 14th Feb 2017

Q1. You had what I wanted and found it easily through a web search.
Q2. Great, selected what I wanted and was posted quickly.
Q3. Ordered some screws and a driver bit. They did the job, quality seemed fine.
Q4.4/5  - I accidently ordered 2x screws and 1x driver and I intended 1x screws and 2x driver.  It was my mistake but I'd like to order an extra driver but despite that its a tiny screw driver bit that could go in an envelope, the postage charge of 6.75 is twice the cost of the product.  Which seems unreasonable.
 

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Nick James

Tue 14th Feb 2017

The service and advice were both very good

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Graham Douglas

Tue 14th Feb 2017

1.Had seen these items before in another hall and could not remember the name of the product so searched the net and your SSP came up did some comparisons and chose yourselves.
2.The service was excellent what topped it was your returns system, I was able to exchanging the large for the medium with no hassle; well done.
3. The product was very good well moulded and substantial thickness and having the same keys for both.
4 .Your rating in my opinion is 4.99, no disrespect nobody perfect.

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Malcolm Quelch

Tue 14th Feb 2017

The product was exactly what I wanted. It was delivered on time and very well packaged. I appreciated the call to check that the design required was correctly understood before the sign was made. Overall an excellent experience that I would rate 5/5.
Regds Malcolm

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Simon Whitemore

Tue 14th Feb 2017

I have used SSP a few times (via the different projects I have been working on). Always quick to answer questions and process orders. So far, the products have been great and done exactly what the projects needed.
I should take a look and see what other products you have for my own needs.
Cheers
Si

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Lorna Wilson

Tue 14th Feb 2017

Service? Engineer recommendation
Product? Excellent
Product? Excellent
Rating? 5

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Ahmed Sidki

Mon 13th Feb 2017

just online search, & your site was simple to find appropriate signs; and to use

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Jo Holkman

Sun 12th Feb 2017

1. What made you choose to buy these products from SSP? – items looked good online and a reasonable price
2. What did you think of the service?  - service was good
3. What did you think of the product?  - product was poor, we are returning due to bad paintwork. Product wasn’t even wrapped so additional damage to paint whilst in transit with courier
4. Out of 5 (with 5 being great) how would you rate us? 3

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InforMATHique Services

Sun 12th Feb 2017

1. What made you choose to buy these products from SSP? The product were not available elsewhere, if not, I would have order them elsewhere.
2. What did you think of the service? Extremely long to order. Very slow communication. Very fast delivery.
3. What did you think of the product? Didn’t use them yet. They seem good enough for why I intend to do with.
4. Out of 5 (with 5 being great) how would you rate us? Considering what I think 2.5 would be my rate.

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Collin Territt

Fri 3rd Feb 2017

1. What did you think of the service? Can’t fault your customer service
2. What did you think of the product? Great help
3. Out of 5 (with 5 being great) how would you rate us? will 100% use SSP again.

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Sue Skues

Fri 3rd Feb 2017

1. What made you choose to buy these products from SSP? I googled the product and your organisation came up
2. What did you think of the service? The service was very good
3. What did you think of the product? Not sure about the product as I am not at the site they went to
4. Out of 5 (with 5 being great) how would you rate us? 5 Star service

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Anthonny Gurr

Fri 3rd Feb 2017

1. What did you think of the product? The product is good quality - pignose security screwdriver bits.
2. Out of 5 (with 5 being great) how would you rate us? 4/5 only because you didn’t have in stock the clear version.

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Lea River

Tue 31st Jan 2017

1. What made you choose to buy these products from SSP? You had all the products we required in one place and your website was easy to negotiate.
2. What did you think of the service? There was a quick response from your company and all my questions were answered.
3. What did you think of the product? The signs are good quality and exactly what is required.
4. Out of 5 (with 5 being great) how would you rate us? As this was my first order with you and  I had no problems I would rate you as a 5.

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Lisa Spencer

Tue 31st Jan 2017

1. What made you choose to buy these products from SSP? Best value
2. What did you think of the service? excellent
3. What did you think of the product? Excellent just what my client wanted
4. Out of 5 (with 5 being great) how would you rate us?5

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Derek Brain

Tue 31st Jan 2017

1. What made you choose to buy these products from SSP? I choose you because you were the only firm I could find who sold what I wanted.
2. What did you think of the service? Online purchasing was fine and delivery time very quick
3. What did you think of the product? The product is good quality - pignose security screwdriver bits.
4. Out of 5 (with 5 being great) how would you rate us? 5

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Mike Pinsent

Sat 28th Jan 2017

1. What did you think of the product? The maglocks and the mounting Z kits arrived safely and in good time
The quality looks good, though I have not powered them up yet, but I expect they will be fine.Price was very competitive
The Z mounting kits did not fit the maglock. This is not a major issue as I was able to find ways around this. I guess these were for the smaller version. I would have bought them anyway even if the web site mentioned that they would need modification to fit.
2. Out of 5 (with 5 being great) how would you rate us? Overall v good and I would be confident in using you in the future

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Kaye Hunter

Fri 27th Jan 2017

1. What made you choose to buy these products from SSP?   Repeat Order
2. What did you think of the service? Good
3. What did you think of the product? Good
4. Out of 5 (with 5 being great) how would you rate us? 4

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Brian Boxall

Fri 27th Jan 2017

1. What made you choose to buy these products from SSP? Cheaper than we could get them from our regular supplier
2. What did you think of the service? Excellent
3. What did you think of the product? Really good, just what I needed. As a side note you were the only supplier I could find that had  the specific size of security bolt I required.
4. Out of 5 (with 5 being great) how would you rate us? 5

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Matthew Charlton

Fri 27th Jan 2017

1. What made you choose to buy these products from SSP? SSP had the product that we required
2. What did you think of the service? Fast delivery, easy purchase on line
3. What did you think of the product? Good product
4. Out of 5 (with 5 being great) how would you rate us? 5

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Lyn Cowling

Fri 27th Jan 2017

1. What made you choose to buy these products from SSP? I have brought products from you before.
2. What did you think of the service? Your service is very good
3. What did you think of the product? The product looks good
4. Out of 5 (with 5 being great) how would you rate us? 5

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Steve Leyland

Fri 27th Jan 2017

1. What made you choose to buy these products from SSP? Your product was specified
2. What did you think of the service? I ordered my product via your internet page and found it quick and easy you use.
3. What did you think of the product?The product was as expected !!
4. Out of 5 (with 5 being great) how would you rate us? Defo 4 out of 5

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Adrian

Fri 27th Jan 2017

1. What made you choose to buy these products from SSP? We have used you before
2. What did you think of the service? Excellent
3. What did you think of the product? Does what it says
4. Out of 5 (with 5 being great) how would you rate us? 5

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Paul Chadwick

Fri 27th Jan 2017

1. What made you choose to buy these products from SSP? Offered exactly what I was looking for. I.e. Sign on a cone
2. What did you think of the service? Quick, helpful and easy
3. What did you think of the product? Perfect for what I wanted
4. Out of 5 (with 5 being great) how would you rate us? 5

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James Davis

Fri 27th Jan 2017

1. What made you choose to buy these products from SSP? Offered customised RA1 signs
2. What did you think of the service? Very response and quick delivery, I’m still waiting on the brackets from another company, which unfortunately you don’t offer
3. What did you think of the product? Looks good, slightly let down by a couple of air bubbles and the hollows where the brackets are riveted on
4. Out of 5 (with 5 being great) how would you rate us? 4.5

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David Green

Fri 27th Jan 2017

1. What made you choose to buy these products from SSP? Search on Google came up with the website and it had the products I wanted.
2. What did you think of the service? Excellent. Very quick delivery.
3. What did you think of the product? Excellent - just what I was looking for.
4. Out of 5 (with 5 being great) how would you rate us?5

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Steve Whytock

Fri 27th Jan 2017

1. What made you choose to buy these products from SSP? Closest product to that required on site
2. What did you think of the service? Very good
3. What did you think of the product? Very good
4. Out of 5 (with 5 being great) how would you rate us? 4.5
 

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David Hall

Thu 26th Jan 2017

1. What made you choose to buy these products from SSP? Info on web site
2. What did you think of the service? Fairly good
3. What did you think of the product? Good
4. Out of 5 (with 5 being great) how would you rate us? 2. Lost good rating because I was unable to log on to make a second purchase.  Web page could not decide if I was a new customer or a registered user, and wouldn’t let me order as it knew my email, but not password. In fact I was a returning customer who had not previously registered.  Frustrating time trying unsuccessfully to create a password.  Had to give up and go to another supplier.

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Nick Pudsey

Sun 22nd Jan 2017

1. What made you choose to buy these products from SSP? Value for money
2. What did you think of the service? Very good
3. What did you think of the product? Good Value for money
4. Out of 5 (with 5 being great) how would you rate us? 5

Just to give you a little more info.    Our next door but one neighbour has a sign writing business.   I asked them for a quote for the same product.   Yours was £25 inc delivery , theirs was £108.

In their defence, I didn’t see the product to see if there was a substantial difference in quality, but your product does exactly what I want for a fraction of the cost.

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Bob Hughes

Sat 21st Jan 2017

1. What made you choose to buy these products from SSP?  Found you on the web and you were prepared to provide additional nuts over and above packs of ten

2. What did you think of the service? Service was great - delivered quickly

3. What did you think of the product? Have not tried them yet but was what I wanted - should be satisfactory for the job.

4. Out of 5 (with 5 being great) how would you rate us?   -  5

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Julie Gray

Sat 21st Jan 2017

Thank you for the excellent service provided by SSP. We would certainly use your company again.

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Matthew Warburton

Fri 20th Jan 2017

1. What made you choose to buy these products from SSP?   Needed a quick turnaround.

2. What did you think of the service?  Excellent, helped out when I had made a mistake with my order and delivered very  quickly.

3. What did you think of the product?  Great, good quality and robust.

4. Out of 5 (with 5 being great) how would you rate us?  5

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Janet Moreland

Fri 20th Jan 2017

1. What made you choose to buy these products from SSP? GOOGLE SEARCH. LOW PRICE AND ABILITY TO HAVE OUR OWN MESSAGE.
2. What did you think of the service? GOOD
3. What did you think of the product? GOOD BUT A LITTLE LIGHTWEIGHT FOR OUTDOOR USE.
4. Out of 5 (with 5 being great) how would you rate us? 4

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Alison Fenwick

Fri 20th Jan 2017

I purchased refills for one of your visitor books that I bought previously.

Online ordering was easy, delivery was very quick and we are pleased with the goods. 5/5 rating

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Alex Cooke

Fri 20th Jan 2017

1. What made you choose to buy these products from SSP? price

2. What did you think of the service?  great

3. What did you think of the product?  great

4. Out of 5 (with 5 being great) how would you rate us? 5

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Darryl Howard

Fri 20th Jan 2017

1. What made you choose to buy these products from SSP? Google search
2. What did you think of the service? Service was fantastic
3. What did you think of the product? Product was better than expected great value for money
4. Out of 5 (with 5 being great) how would you rate us? 5

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Mark Calcott

Fri 20th Jan 2017

Product was as described , did the job required , delivery was excellent, no issues . Thanks for your service.

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Judith Kirk

Fri 20th Jan 2017

1.    What made you choose to buy these products from SSP?
Search on Google for simple to use passes, your product fitted our current needs
2.    What did you think of the service?
Apart from the initial hiccup with the loss of our order,  the service from that point was very good with swift turnaround of sample templates and changes requested.
3.    What did you think of the product?
The product has greatly simplified and speeded up our signing process, however on hindsight it would have been helpful to request  ‘date in’ and ‘date out’ columns on the pass book as we often have contractors on site for extended period during school holiday. This means that having to issue new passes daily we will go through supplies of passes quicker that previously.
We have also discovered that the holes punched in the sheets including the backing sheet do not line up with normal ringer binders so we need to re-punch to file the backing sheets for record keeping requirements as the folder is not deep enough to store more than a small amount of used backing record sheets
4.    Out of 5 (with 5 being great) how would you rate us?
4.5

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Dave Huddy

Fri 20th Jan 2017

More than happy with all aspects of my order- product quality, price and delivery time etc

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John Muirhead

Fri 20th Jan 2017

1. What made you choose to buy these products from SSP?  Google search, good price

2. What did you think of the service? Excellent, next day delivery, happy

3. What did you think of the product? Perfect, fits the bill

4. Out of 5 (with 5 being great) how would you rate us? 5

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Aoife Murtagh

Fri 20th Jan 2017

1. What made you choose to buy these products from SSP? Good value for money and choice available
2. What did you think of the service? Fast delivery
3. What did you think of the product? Product looks exactly what we wanted, haven’t put it up yet though!
4. Out of 5 (with 5 being great) how would you rate us? 5 out of 5, would order from you again

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John Batten

Mon 16th Jan 2017

1. What made you choose to buy these products from SSP? It was the range of products available and the products could be purchased in small quantities.

2. What did you think of the service? Good, the delivery arrived in good time.

3. What did you think of the product? Good, it does exactly what it says it would

4. Out of 5 (with 5 being great) how would you rate us? 4.5 out of 5

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Val Fitchett

Fri 13th Jan 2017

The service was very quick and efficient and would rate SSP as a 5

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Tom Petch

Fri 13th Jan 2017

1. What made you choose to buy these products from SSP? We needed somewhere to have our AEDs so that they were not in unmanned car park offices where public couldn’t access them in case of an emergency.

2. What did you think of the service?  Very good. Attentive etc

3. What did you think of the product? Good (a shame we couldn’t buy it in red!)

4. Out of 5 (with 5 being great) how would you rate us? 5

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Deborah Bryan

Fri 13th Jan 2017

SSP was the original supplier, so I’ve continue to use the same company.  I find the service very quick and the products fit for purpose.  I would rate you as 4.

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Alvin Wilson

Fri 13th Jan 2017

1. What made you choose to buy these products from SSP? Chosen by google.
2. What did you think of the service? The service is very clear concise and quick.
3. What did you think of the product? The products we purchased were very good.
4. Out of 5 (with 5 being great) With the speed of turnaround and quality I would rate 5, and have recommended SSP  to other colleagues in facilities management.

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Clive Taylor

Thu 12th Jan 2017

1. What made you choose to buy these products from SSP?   You had the right product at the right price
2. What did you think of the service?   Excellent
3. What did you think of the product?   As required
4. Out of 5 (with 5 being great) how would you rate us?  4.5 – Website / checkout could be improved

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Gerald Moss

Thu 12th Jan 2017

I chose by finding the website using duckduckgo; the website looked professional and had ‘bricks and clicks’, and was easy to use.

I needed some security screws to prevent someone removing notices.

The product was just as described.

The service could not have been better.

Nice to have good service even when it is only a tiny order.

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Gerry Clarkson

Thu 12th Jan 2017

1. What made you choose to buy these products from SSP? I have previously ordered from you

2. What did you think of the service? Very good

3. What did you think of the product? The client like it.

4. Out of 5 (with 5 being great) how would you rate us? 5

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Colin Lemm

Thu 12th Jan 2017

1. What made you choose to buy these products from SSP? I always get these from you.

2. What did you think of the service? Excellent.

3. What did you think of the product? Good value.

4. Out of 5 (with 5 being great) how would you rate us? 5.

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Mark F

Thu 12th Jan 2017

1.What made you choose to buy these products from SSP? Design choice and compact size, despite higher price.
2.What did you think of the product? OK. Two aluminium corners were roughly finished, not complete radius. Some of adhesive face material along edges not stuck down. Packaging for shipping was not sufficiently protective.
3.What did we get right? Prompt fabrication and shipping.
4.What could we improve? No confirmation email of Order, or email of Shipping.
Finally, out of 5 what would you rate us? 4

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Nicola Yates

Mon 9th Jan 2017

1. What made you choose to buy these products from SSP? Google search cheapest and closest to our requirements
2. What did you think of the service? Good
3. What did you think of the product? Good
4. Out of 5 (with 5 being great) how would you rate us? 5

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Jo Childs

Fri 6th Jan 2017

1. What made you choose to buy these products from SSP? Search engine on internet
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Out of 5 (with 5 being great) how would you rate us? 5

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Russell Millner

Fri 6th Jan 2017

Found you on the Internet.  Excellent service.  Product as expected.

 

5/5!

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Steve Connaughton

Fri 6th Jan 2017

1. What made you choose to buy these products from SSP?  Previously bought from

2. What did you think of the service? Very Good

3. What did you think of the product? Good

4. Out of 5 (with 5 being great) how would you rate us? 5

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Paul Ladd

Fri 6th Jan 2017

1. What made you choose to buy these products from SSP?
Difficult items to find on the net, yours came in near the top. Web presentation and price were the key factors,
2. What did you think of the service?
So far so good i have had to return an item and am waiting a refund, if that goes to plan then great service as the replacement was delivered the next day just before Christmas.
3. What did you think of the product?
Exactly what I ordered well made
4. Out of 5 (with 5 being great) how would you rate us?
4 to 5 waiting for refund. 5 if I have received it

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Tom Lawrie

Fri 6th Jan 2017

I bought from SSP as you were able to supply the exact product I required and it has done the job. The price was good but I do find that for a small item your P&P is very expensive compared with other suppliers on the internet.

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Ian Wilde

Fri 6th Jan 2017

All good thank you and seems an excellent product. 5 Star rating all round

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Emma Paton

Fri 6th Jan 2017

1. What made you choose to buy these products from SSP? End user specifically asked for the product.

2. What did you think of the service? Good, easy to order, vat receipt provided. Slightly slow on delivery (possible 10 days but cant quite remember) but not a massive problem as I didn’t need the items urgently

3. What did you think of the product? Exactly as expected and pictured on the site. Robust.

4. Out of 5 (with 5 being great) how would you rate us?4

5  Are there any other products you would like us to offer on our website? I haven’t spent much time browsing but I will definitely use you again for future requirements.

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Susan Powell

Fri 6th Jan 2017

I had a criteria of what  wanted and I searched the web for the item, your product is strong, what we needed, good choice of size.  Easy to order. Received quickly.

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Jason Cornock

Thu 5th Jan 2017

1. What made you choose to buy these products from SSP?

Looking around the internet and you were very competitive with pricing and good variety of stock.  

2. What did you think of the service?

I found the service very efficient.

3. What did you think of the product?

We have used this product in the past and had run out, so I was restocking.

4. Out of 5 (with 5 being great) how would you rate us?

I would rate the service as 5 out of 5 very happy?

5  Are there any other products you would like us to offer on our website?

I have not had time to look, but I will be searching your site in the near future

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Loukia Singhellou

Thu 8th Dec 2016

The signs are exactly what we require, Keep up the good service 5/5

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Nathan Fisher

Thu 8th Dec 2016

1. What made you choose to buy these products from SSP? Chose SSP because product looked high quality and price was good.
2. What did you think of the service? Service excellent, received goods in 2 days.
3. What did you think of the product? Product as expected, high quality.
4. Out of 5 (with 5 being great) how would you rate us? 5 Stars!

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John Woodcock

Mon 5th Dec 2016

1. What made you choose to buy these products from SSP? Internet search
2. What did you think of the service? Excellent – good product range
3. What did you think of the product? Excellent – well made, good price and fast delivery
4. Out of 5 (with 5 being great) how would you rate us? 5

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Andrew Hirst

Mon 5th Dec 2016

I choose to buy the “ Caution men at work” floor signs from you, because they were competitively priced and your web site showed clearly the quality of the product.
The signs were delivered the next day and the product met expectations.
4.5 out of 5 (never give 100%)
Based on my experience of buying this particular product. Good enough that I have just ordered some more.

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Jonathan Peters

Mon 5th Dec 2016

The signs have arrived safely at the weekend
 
Many thanks for your prompt service

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Simon Musgrove

Sun 4th Dec 2016

1. What made you choose to buy these products from SSP? Needed anti tamper for a psychiatric unit being built
2. What did you think of the service? Excellent delivery to Isle of man within days
3. What did you think of the product? Looks and feels good, yet to fit onsite
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Good website easy to use great delivery no problems at all

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James

Sat 3rd Dec 2016

1. What made you choose to buy these products from SSP? Quick Dispatch/Delivery

2. What did you think of the service? Good, Gwyn was helpful and quick to retrieve details and call back when required.

3. What did you think of the product? No issues

4. Out of 5 (with 5 being great) how would you rate us? 4

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Gavin Merryweather

Fri 2nd Dec 2016

Good product, great service, 5/5…….will probably be ordering some more!

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Barry Davies

Fri 2nd Dec 2016

You did everything as expected. Thank you

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Joe Kulesa

Fri 2nd Dec 2016

1. What made you choose to buy these products from SSP?I found the product by web search
2. What did you think of the service? Very good service
3. What did you think of the product? Product is as expected, good quality
4. Out of 5 (with 5 being great) how would you rate us? 5

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Daniel Netzer

Fri 2nd Dec 2016

1.    What made you choose to buy these products from SSP?
delivery time and selection
2.    What did you think of the service?
speedy
3.    What did you think of the product?
What it says on the box.
4.    Out of 5 (with 5 being great) how would you rate us?
5

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Keith Hart

Fri 2nd Dec 2016

1. What made you choose to buy these products from SSP? Found just what I was looking for on your web site

2. What did you think of the service? really good and fast,

3. What did you think of the product? Brilliant,

4. Out of 5 (with 5 being great) how would you rate us? 5

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Rob Harrison

Mon 28th Nov 2016

1.    What made you choose to buy these products from SSP?
One of the only places we could find the product we needed.
2.    What did you think of the service?
Excellent, really good. We needed a sign at very short notice. Gwyn checked that this was possible and it arrived exactly as requested.
3.    What did you think of the product?
My view was the product was of a very high quality for the price.
4.    Out of 5 (with 5 being great) how would you rate us?
It would be a 5 from me. Great quality product, sent for next day and great service from Gwyn. Well done.

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Andrew Gilmour

Fri 25th Nov 2016

1. What made you choose to buy these products from SSP? Great price and fast delivery

2. What did you think of the service? Very helpful customer support

3. What did you think of the product? Good quality

4. Out of 5 (with 5 being great) how would you rate us? 4

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Paul Richards

Fri 25th Nov 2016

1. What made you choose to buy these products from SSP? Internet search

2. What did you think of the service? Excellent

3. What did you think of the product? Excellent

4. Out of 5 (with 5 being great) how would you rate us? If 5 is great then 6! – Excellent. Speedy turnaround of draft wording and delivery. Only comment would be that a specified time (window) for delivery would be an added advantage.

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Stuart Searis

Fri 25th Nov 2016

1. What made you choose to buy these products from SSP? Easy to use Website.

2. What did you think of the service? Excellent. Ordered 10am and signs delivered next day.

3. What did you think of the product? Signs are good. Easy to fit to the barriers. Client Happy.

4. Out of 5 (with 5 being great) how would you rate us? 5

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Roger King

Fri 25th Nov 2016

This is the first time that I have used SSP as a supplier and am satisfied enough to say that if I require any future products I will use them again

5 out of 5

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Giles Hope

Wed 23rd Nov 2016

1. What made you choose to buy these products from SSP? – purchased previously and happy with the service/product in the past.
2. What did you think of the service? – great. Quick delivery, good prices – no complaints.
3. What did you think of the product?  – no complaints.
4. Out of 5 (with 5 being great) how would you rate us? – 5
5. Overall, how do you feel we could improve as a business? – can’t think of anything, however if we could have a credit account with yourselves, that would be ideal.

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Sam Jenner

Tue 22nd Nov 2016

1. What made you choose to buy these products from SSP? Only supplier to provide the visitor book we were looking for

2. What did you think of the service? Good, friendly, responsive

3. What did you think of the product? Haven’t received it yet

4. Out of 5 (with 5 being great) how would you rate us? 5 so far!

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Roy Morris

Sun 20th Nov 2016

1. What made you choose to buy these products from SSP?
Online search.
2. What did you think of the service?
First class.
3. What did you think of the product?
Well made, exactly what I was looking for.
4. Out of 5 (with 5 being great) how would you rate us?
5
5. Overall, how do you feel we could improve as a business?
Very pleased with the service. Couldn't fault anything.

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Allana Rose Jardine

Fri 18th Nov 2016

Goods arrived safe and quickly as always

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Kevin Herring

Thu 17th Nov 2016

My Dad suffers with dementia and lives alone. He has developed a habit of turning his thermostat down because "the radiators are hot!!".

So to stop this from happening I wanted a cover to go over his thermostat. I did a search and your company products came up.

I think the service and product are great. I received messages informing me of my order status - always well received.

If I have one issue it's that the cover doesn't really suit the thermostat depth wise. In terms of height / width it is fine. You appear to supply spacers but not one for the cover I purchased. There isn't much in it to be honest- the internal depth needs to be another 5 or 10mm deep.So I am going to have to make a spacer of some sort.

Other than that I have been very impressed with your product range, and your level of service

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Gavin Merryweather

Thu 17th Nov 2016

1. What made you choose to buy these products from SSP? Just what I was looking for at a decent price

2. What did you think of the service? Excellent

3. What did you think of the product? Very good

4. Out of 5 (with 5 being great) how would you rate us? 5

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Steve Brown

Thu 17th Nov 2016

1. What made you choose to buy these products from SSP? Price and easy to do business with
2. What did you think of the service?  First class – quick and easy to communicate with
3. What did you think of the product? Exactly as described
4. Out of 5 (with 5 being great) how would you rate us? 5

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Lisa Edmonds

Wed 16th Nov 2016

The service has been fine from SSP, quick turnaround of the product and timely.

 4/5 overall :0)

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Jane Clayton

Wed 16th Nov 2016

1. What made you choose to buy these products from SSP?  - Purchased goods before
2. What did you think of the service?  -  Very good service
3. What did you think of the product? -  Products very good
4. Out of 5 (with 5 being great) how would you rate us? - 5

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Stephen Peto

Tue 15th Nov 2016

Good prices, Items in stock, product good quality and a good selection of sizes, Next day delivery cut off could be a bit later as I just missed it by seconds, rating 4.5 out of 5, you could stock non security fasteners so that you could be a one stop supplier for all the screws I need

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Tim Hughes

Sun 13th Nov 2016

1. What made you choose to buy these products from SSP? - searched for a SUA sign and you was the only company I could find with pre-made signs
2. What did you think of the service? - easy – great – convenient
3. What did you think of the product? - great
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? - all good !

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Briony Seymour

Fri 11th Nov 2016

1. What made you choose to buy these products from SSP? Right size for what we needed and competitive price

2. What did you think of the service? Very good

3. What did you think of the product? Haven’t used them yet but looks good quality and like it will do what we need it to.

4. Out of 5 (with 5 being great) how would you rate us? 5

5. Overall, how do you feel we could improve as a business? My only comment would be that perhaps you could improve your website. The products are quite crowded and small. Perhaps you could have larger pictures/type and a bit more white space which would make it easier to find what you are looking for. Otherwise everything was excellent. Thank you.

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Sarah Haseldine

Fri 11th Nov 2016

1. What made you choose to buy these products from SSP? – good quality & value compared to some other makes
2. What did you think of the service? Very prompt
3. What did you think of the product? As expected
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Fine as it is, keep it up

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Pierre Leon

Fri 11th Nov 2016

1. What made you choose to buy these products from SSP?
Your company had the specific warning signs that I require (drones).
2. What did you think of the service?
As a web purchase, it went smoothly and was fulfilled speedily.
3. What did you think of the product?
The self-standing signs are lighter weight than I expected (especially for outdoor use).
4. Out of 5 (with 5 being great) how would you rate us?
5/5
5. Overall, how do you feel we could improve as a business?
For my simple requirements, things were just fine

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Jane Clayton

Fri 11th Nov 2016

1. What made you choose to buy these products from SSP?  - Purchased goods before

2. What did you think of the service?  -  Very good service

3. What did you think of the product? -  Products very good

4. Out of 5 (with 5 being great) how would you rate us? - 5

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Carol - Gourmet Island

Fri 11th Nov 2016

1. What made you choose to buy these products from SSP? Ordered previously.

2. What did you think of the service? Excellent

3. What did you think of the product? Hasn’t being delivered yet.

4. Out of 5 (with 5 being great) how would you rate us? 5

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Gerry Clarkson

Thu 10th Nov 2016

1. What made you choose to buy these products from SSP? Found the product I required on your web site.
2. What did you think of the service? Very good
3.What did you think of the product? Looks quite substantial
4.Out of 5 (with 5 being great) how would you rate us? 5
5.Overall, how do you feel we could improve as a business? On the help and service I received you don’t need too

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Mark Vingoe

Thu 10th Nov 2016

1. What made you choose to buy these products from SSP? Internet search
2. What did you think of the service? Excellent
3. What did you think of the product? Seems good, not installed yet
4. Out of 5 (with 5 being great) how would you rate us? 5

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Nadia Tounsi

Thu 10th Nov 2016

1. What made you choose to buy these products from SSP? Though Google search engine this was the only site that covered my requirements with ease as time is of the essence

2. What did you think of the service?  Good customer service both online and over the phone

3. What did you think of the product? The product was no issue however I ordered the incorrect size, still awaiting returns information to be emailed over promised earlier today to exchange the unused items

4. Out of 5 (with 5 being great) how would you rate us? 4

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Jeff Smith

Wed 9th Nov 2016

1. What made you choose to buy these products from SSP? We have bought from you before.
2. What did you think of the service? Excellent service
3. What did you think of the product? Excellent product
4. Out of 5 (with 5 being great) how would you rate us? 5

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Dan Miller

Mon 7th Nov 2016

1. What made you choose to buy these products from SSP? Recommended by colleague who used SSP previously.  Very clear detailed technical information on website of the product I purchased.

2. What did you think of the service? Excellent

3. What did you think of the product? Good

4. Out of 5 (with 5 being great) how would you rate us? 5

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Frank Hardman

Sat 5th Nov 2016

The service is first class, the product is very good and we would mark you 5 out of 5.

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Barrie Scott

Fri 4th Nov 2016

1. What made you choose to buy these products from SSP? – I found them on a google search

2. What did you think of the service? - excellent

3. What did you think of the product?  - excellent – exactly what was required

4. Out of 5 (with 5 being great) how would you rate us? - 5

5. Overall, how do you feel we could improve as a business?  - perfectly happy with service and quality

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Troy Samuel

Fri 4th Nov 2016

1. What made you choose to buy these products from SSP? I was searching Internet for the product I needed and your website came up with exactly what I needed.
2. What did you think of the service? Booked through the website and it was very easy to use which was good.  Was also impressed with the invoice being sent almost straight away as some companies you have to chase up.
3. What did you think of the product? The products are exactly what we required and of a good standard.
4. Out of 5 (with 5 being great) how would you rate us? I would rate you a 4.
5. Overall, how do you feel we could improve as a business? Only a minor thing which was on the invoice it said I would receive my goods the next day, but it came 2 days later, which was no problem as it was a quick service anyway.

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Kim Hinchcliffe

Fri 4th Nov 2016

I chose your company after looking online. I actually wanted a specific look so looked at images first and then viewed the page. The delivery was quick and the item was good quality. We are very happy with it.

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Catherine Beaumont

Fri 4th Nov 2016

1. What made you choose to buy these products from SSP? Requested by our engineers.
2. What did you think of the service? Excellent.
3. What did you think of the product? Engineers happy.
4. Out of 5 (with 5 being great) how would you rate us? 5

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Rod Tarry

Thu 3rd Nov 2016

1. What made you choose to buy these products from SSP? Google search
2. What did you think of the service? very good
3. What did you think of the product? look very well made
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? looks good as it is

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Stewart Andrews

Thu 3rd Nov 2016

1.    What made you choose to buy these products from SSP?
a.    Found you whilst Internet Searching and website was simple.
2.    What did you think of the service?
a.    Great, only a small order but could not fault.
3.    What did you think of the product?
a.    Not used yet but they look super.
4.    Out of 5 (with 5 being great) how would you rate us?
a.    5
5.    Overall, how do you feel we could improve as a business?
a.    Too soon to tell, perhaps charge less delivery but as order was received well packaged the following day what more could I ask

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Glyn Miles

Thu 3rd Nov 2016

1. What made you choose to buy these products from SSP? I liked the professional nature of the website and the detailed description of the product.
2. What did you think of the service? I think the service is first class. The ramp arrived quickly and it was very well packed.
3. What did you think of the product? I love the product. I have been looking for something like this for a couple of years. It's perfect.
4. Out of 5 (with 5 being great) how would you rate us? Got to be 5*
5. Overall, how do you feel we could improve as a business? That's a tricky one... I have to say, nothing springs to mind. Keep doing what you are doing chaps!

This doesn't really help you guys very much as it's not giving you anything to work on, but from my point of view, I'm a very satisfied customer! So.... nice job!

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Stephen Jones

Tue 1st Nov 2016

very good service. Many thanks

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Heather Reddick

Tue 1st Nov 2016

1 although there are suppliers in northern ireland they didnt have the item in stock nor would they have or else it would have taken up to 2 months to get me one.
2 once i contacted yourselves i found the service very good. I was given answers to all the questions i had posed or contacted when the answer was found out.
3 the product is just what i needed.
4 i would rate the company 5.
5 with your knowledge of the products you supply you could make yourselves more known to the market in northern ireland and with your prompt despatch   i believe you would gain customers who want what they want asap. Postage methods could be redefined also.
All in all i was very happy with the result i achieved

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Heather Riddick

Tue 1st Nov 2016

1. What made you choose to buy these products from SSP?  
Although there are suppliers in northern ireland they
didnt have the item in stock nor would they have or else it would have taken up to 2 months to get me one.
2. What did you think of the service?
Once i contacted yourselves i found the service very good. I was given answers to all the questions i had posed or
contacted when the answer was found out.
3. What did you think of the product?
The product was just what i needed.
4. Out of 5 (with 5 being great) how would you rate us?
I would rate the Company 5
5. Overall, how do you feel we could improve as a business?
With your knowledge of the products you supply you could   make yourselves more known to the market in northern ireland and with your prompt despatch i believe you would gain customers who want what they want asap. Postage methods could be redefined also.
All in all i was very happy with the result i achieved.

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Graham Millard

Thu 27th Oct 2016

1.    What made you choose to buy these products from SSP?
Combination of Google search and seeing the product used at a different school.
 
2.    What did you think of the service?
Very good. I liked the fact that people responded to my emails and phone calls even when someone was out of the office. The proofs arrived promptly which speeded up the whole process.
 
3.    What did you think of the product?
Good quality product, neatly packaged and swiftly delivered. I’ll be interested in how our Office staff find getting visitors to use it after half term.
 
4.    Out of 5 (with 5 being great) how would you rate us?
So far, 5/5 with the website 3/5.
 
5.    Overall, how do you feel we could improve as a business?
The website is too cluttered and busy. There are so many products advertised and so many options within each product range. I think that from a first time visitor’s perspective it can be a little overwhelming. A neater website with far fewer menus and sub-menus and fewer thumbnail images could be better. In terms of the visitors’ book, it was quite difficult to actually see (online) how it would operate as the images of it were displayed separately. A short video of someone signing in, tearing off, folding and placing in the pass holder may be clearer.   

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Keith Evans

Tue 25th Oct 2016

I telephoned to ask for advice on the right product and (notwithstanding trying to find the right quantity !), you really did a great job helping me choose the screws. Great to be able to talk to someone and explore options – this was really appreciated. The screws arrived superfast – overall I’d give you guys 4.5 … I’ll keep the 0.5 back as there’s lots of good products only available in packs of 100 or more – which isn’t always what we need !! So smaller sales units would be excellent.

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Sydney Douglas

Tue 25th Oct 2016

I choose your company because it had : -
A great selection of security fixings in packaging for the small, medium and major installations.
Clear Images and written description of the different items.
A quick delivery.

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Martin Forryan

Mon 24th Oct 2016

1. What made you choose to buy these products from SSP? Have been using your company for a couple of years now

2. What did you think of the service? Excellent service, thank you

3. What did you think of the product? Very good, which is why I keep coming back to you

4. Out of 5 (with 5 being great) how would you rate us? 5

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Clifford Hanna

Fri 21st Oct 2016

All good will use you again 

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Rod Till

Fri 21st Oct 2016

The service I got from SSP was first class.  No complaints whatsoever and the product is top quality.

1. What made you choose to buy these products from SSP? Searched on google as I needed to get a TV off a wall bracket and had lost the tool originally provided.
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? I have no suggestions at all.

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Phil Coppin

Fri 21st Oct 2016

1. What made you choose to buy these products from SSP? – Good price & quality. Easy to order & fast delivery.

2. What did you think of the service? – Excellent service. Knowledgeable, helpful & friendly staff.

3. What did you think of the product? – Good quality

4. Out of 5 (with 5 being great) how would you rate us? 5

5. Overall, how do you feel we could improve as a business? Don’t know!

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John Woods

Fri 21st Oct 2016

No complaints. Good service.

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Neil

Fri 21st Oct 2016

1. What made you choose to buy these products from SSP?  
   internet search
2. What did you think of the service?
   great
3. What did you think of the product?
   great
4. Out of 5 (with 5 being great) how would you rate us?
   I would rate you 4.5
5. Overall, how do you feel we could improve as a business?
   service is fine as it is

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Danielle Scully

Thu 20th Oct 2016

1. What made you choose to buy these products from SSP? WAS THE ONLY PLACE ON THE INTERNET I COULD FIND THIS STICKER.

2. What did you think of the service? GREAT. QUICK.

3. What did you think of the product? GREAT.

4. Out of 5 (with 5 being great) how would you rate us? 5

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Mr Tucker

Thu 20th Oct 2016

1. What made you choose to buy these products from SSP?  
   They were a reasonable price
2. What did you think of the service?
    Very efficient with everything
3. What did you think of the product?
   Excellent fitted straight on what needed for and no struggle      with in minutes
4. Out of 5 (with 5 being great) how would you rate us?
   I would rate you 5
5. Overall, how do you feel we could improve as a business?
   I can't think of anything

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Martin Burrill

Wed 19th Oct 2016

1. What made you choose to buy these products from SSP?
We used to purchase them from timeware who buy from SSP, but in this instance we purchased them direct as it was more convenient.
2. What did you think of the service?
Very professional and consciencious service.
3. What did you think of the product?
We haven't installed it at the customers site yet but it's ideal for our needs and previous ones we have installed have been great.
4. Out of 5 (with 5 being great) how would you rate us?
5/5

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Michelle Sproston

Sun 16th Oct 2016

1. What made you choose to buy these products from SSP? Being able to buy product with logo
2. What did you think of the service? excellent, prompt responses and quick delivery as well as great biscuits!
3. What did you think of the product? excellent
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? carry on as you are

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JP Astbury

Fri 14th Oct 2016

1.    What made you choose to buy these products from SSP?
Easy to use website, you had the right sizes and I found it hard to find the bolts anywhere else.    
2. What did you think of the service?
Easy to use as I say, smooth transaction/order process all around.  
3. What did you think of the product?
Looks well made and fits perfectly.
4. Out of 5 (with 5 being great) how would you rate us?
5
5. Overall, how do you feel we could improve as a business?
From the experiance I've had so far, a good business. This is my only transaction so far however, and beyond this email and the order process, I've had no contact. I'd shop here again if I need too.

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C Crawford

Fri 14th Oct 2016

1. What made you choose to buy these products from SSP?   Price, delivery times

2. What did you think of the service? great

3. What did you think of the product? great

4. Out of 5 (with 5 being great) how would you rate us? 5 – good communication – called me to let me know about the delivery

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Mandy Tess

Fri 14th Oct 2016

We needed to find a replacement for a product our customer was using,
Alistair crossed referenced it for us and came up with what we needed.
Everyone there i have spoken to is really nice and helpful, Alistair i have
had most dealings with and he is Great – He gets 5 on his own , plus 5 for
everyone.
This isn’t something we get involved with very much so the help i’ve
received is much appreciated.

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Sarah Jones

Fri 14th Oct 2016

1. What made you choose to buy these products from SSP?  
The option to pay by invoice
2. What did you think of the service?
Great service, easy to deal with, great comms
3. What did you think of the product?
Great value for money
4. Out of 5 (with 5 being great) how would you rate us?
5

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John Gamlin

Fri 14th Oct 2016

we chose this product to stop our friend (who has dementia) from altering the heat settings on her heating control panel. It took a while to fit, because a conduit ran alongside the control panel, and we had to alter the cover slightly to fit it in However, it works brilliantly, to the extent that we have given details of your website and taken a photo of the fitted cover to the housing association where my friend lives at the warden's request so that other people can one if required. Very pleased with the service and product...10 out of 10!

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Sarah Blackmore

Thu 13th Oct 2016

1. What made you choose to buy these products from SSP? They were the most competitive priced
2. What did you think of the service? The member of staff I dealt with was very helpful and patient  
3. What did you think of the product? The product was what I was looking for and does the job well
4. Out of 5 (with 5 being great) how would you rate us? From the website and the helpful member of staff I would rate you a 5
5. Overall, how do you feel we could improve as a business? I don’t think you could from what I experienced

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Martin Little

Thu 13th Oct 2016

1. What made you choose to buy these products from SSP?
Not many places had the product I wanted; I tried another first, and after a week they cancelled my order without explanation
 
- I guess they were out of stock.  Their postage charge was less, which is why I didn't go to you first - ordering only one switch, the postage was nearly 40% of the product price.

2. What did you think of the service?
 Service on the phone was good; quick, effective and polite.  Even though I was only buying one item, I felt that my custom was valued.  The only thing I would mention is that I was told the delivery would be the next day (Friday) but delivery was not made until Monday.  Was not a problem for me, but thought you'd like to know.
 
3. What did you think of the product?
 It looks robust and as I expected.
 
4. Out of 5 (with 5 being great) how would you rate us?
 4.

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Alan Kingsbury

Sat 8th Oct 2016

As you know I had a bit of trouble with delivery to start with!  However, the second delivery arrived from DPD the next day.
Service was Good after the first one went missing.
Product: Stainless steel best product to use outside and with security feature.
Rating:  4.  I would definitely use SSP again.
OK as it is.  I should not have asked for the original order to be sent by post!

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Pauline Wroth

Fri 7th Oct 2016

I was very impressed by the quick service and the quality of the products.  Thank you.

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Carole Patrick

Fri 7th Oct 2016

1. What made you choose to buy these products from SSP?
Bought similar products from SSP before and received excellent service
2. What did you think of the service?
Excellent
3. What did you think of the product?
Exactly what we ordered and expected
4. Out of 5 (with 5 being great) how would you rate us? – 5 out of 5
5. Overall, how do you feel we could improve as a business?
Keep up the good work

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Julian Deshmukh

Fri 7th Oct 2016

1. What made you choose to buy these products from SSP? Initial Google search, then subsequent repeat order

2. What did you think of the service?  Very good, quick response to questions

3. What did you think of the product? Just what I was after

4. Out of 5 (with 5 being great) how would you rate us? 4

5. Overall, how do you feel we could improve as a business?  Don’t think I have anything further to add at this time.  From my initial dealings I have no complaints/areas needing to be improved.

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Scott Wilson

Thu 6th Oct 2016

1. What made you choose to buy these products from SSP? We as a company have always used SSP to buy this product

2. What did you think of the service? Very good and very quick on delivery

3. What did you think of the product? Very good, we have used this product 20 ish time now and it does the job perfectly

4. Out of 5 (with 5 being great) how would you rate us? 5

5. Overall, how do you feel we could improve as a business? I’m not sure really, you have the products I need and deliver on time.

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Stacey Bownes

Fri 23rd Sep 2016

1. What made you choose to buy these products from SSP? It gave me everything I wanted, privacy of details and tear off visitor badge.

2. What did you think of the service? Prompt

3. What did you think of the product? Good

4. Out of 5 (with 5 being great) how would you rate us? 4

5. Overall, how do you feel we could improve as a business? Whilst the product is good I do feel the cost was quite high

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Brian McMonagle

Fri 23rd Sep 2016

1. What made you choose to buy these products from SSP?  Google search

2. What did you think of the service?  Fast and Efficient

3. What did you think of the product? Good Quality

4. Out of 5 (with 5 being great) how would you rate us? 5

5. Overall, how do you feel we could improve as a business      No Complaints

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Kamer Tuncbilek

Fri 23rd Sep 2016

1. What made you choose to buy these products from SSP?  We bought from your website before and were pleased with the quality and customer services.

2. What did you think of the service? Very smooth and helpful

3. What did you think of the product? Quality as expected

4. Out of 5 (with 5 being great) how would you rate us? 5

5. Overall, how do you feel we could improve as a business? Cannot think of anything. Thanks for being so helpful.

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Mike salter

Fri 23rd Sep 2016

1. What made you choose to buy these products from SSP? Needed a  hard wearing switch
2. What did you think of the service? Fast and efficient
3. What did you think of the product? Have not installed it yet but will next wednesday
4. Out of 5 (with 5 being great) how would you rate us?4

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Stuart Curtis

Tue 20th Sep 2016

1. What made you choose to buy these products from SSP? I did a google search for road sign posts and your website address looked like a legit one to go for.
2. What did you think of the service? The website was straight forward and the item was easy to find and to order.
3. What did you think of the product? The item was exactly what I wanted.
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? For what I needed everything was fine and no improvement needed that I can suggest.

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Josepha Nouvion

Mon 19th Sep 2016

1. What made you choose to buy these products from SSP? We have ordered signs previously for our UK workshop
2. What did you think of the service? Easy to order.
3. What did you think of the product? Haven’t received product in Dublin yet staff in our UK office were very happy.
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? For anyone trying to implement Health & Safety it could be beneficial to have a minimum requirement starter kit.  Or instructions of how to walk through a business to highlight key areas.   But the website is easy to use.

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David Chambers

Sun 18th Sep 2016

Excellent service . The AED cabinet was delivered exactly when said and is of good quality.
I would certainly recommend your company.

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Natasha Miller

Fri 16th Sep 2016

1. What made you choose to buy these products from SSP?  Had previously ordered and great service and good quality product

2. What did you think of the service?     Great                                

3. What did you think of the product?    Good Quality

4. Out of 5 (with 5 being great) how would you rate us?   5

5. Overall, how do you feel we could improve as a business?   From my last 2 experiences I can't fault, well done and keep up the good work

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Dee Simpson

Fri 16th Sep 2016

1. What made you choose to buy these products from SSP? - Cost

2. What did you think of the service? – Fast delivery

3. What did you think of the product? – exactly what we wanted

4. Out of 5 (with 5 being great) how would you rate us? - 5

5. Overall, how do you feel we could improve as a business? – N/A I couldn’t fault anything

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Harvey Gilbert

Fri 16th Sep 2016

10 OUT OF 10 for your service, not really sure how you can improve it, it may be harder to maintain it……….Well done.

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Erik Gorrel

Sat 10th Sep 2016

Pleased with the product and delivery

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Alan Singleton

Sat 10th Sep 2016

Goods arrived on time and in full. Can't ask for more.

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Phil Clements

Fri 9th Sep 2016

I got what I ordered and in good time at a good price, so very pleased overall

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Lynn Clarke

Wed 7th Sep 2016

1. What made you choose to buy these products from SSP?  Our previous supplier for our Visitor Sign In book
2. What did you think of the service? Good
3. What did you think of the product? Good
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Everything seemed fine.

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Adam Pratt

Fri 2nd Sep 2016

1. What made you choose to buy these products from SSP? Previous customer & large choice of products

2. What did you think of the service? Superb!

3. What did you think of the product? Product was good

4. Out of 5 (with 5 being great) how would you rate us? Excellent

5. Overall, how do you feel we could improve as a business? No problems so far

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Sarah Greenwood

Thu 1st Sep 2016

I placed the order on behalf of a colleague in the office, the items purchased were specified by our client

However, the goods arrived on time and the service was good

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Julie Moore

Thu 1st Sep 2016

1. What made you choose to buy these products from SSP? Always do

2. What did you think of the service? Very good

3. What did you think of the product? As descibed

4. Out of 5 (with 5 being great) how would you rate us? 5

5. Overall, how do you feel we could improve as a business? All ok

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Jim Dinsbier

Fri 26th Aug 2016

1. What made you choose to buy these products from SSP?
Information and selection on the website and the personal help from Alistair in creating a custom sign
2. What did you think of the service?
Very good
3. What did you think of the product?
So far so good, time will tell
4. Out of 5 (with 5 being great) how would you rate us?
5

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Ann Carty

Fri 26th Aug 2016

1. What made you choose to buy these products from SSP? Recommended
2. What did you think of the service? Brilliant
3. What did you think of the product? Great quality and was exactly as the website description
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? I cannot think how, as the service was first class, delivery on time and confirmation / update emails were spot on

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David Byng

Fri 26th Aug 2016

1. What made you choose to buy these products from SSP? Used you for the purchase of our visitor book
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Nothing to improve upon. First rate service

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Karen Parker

Fri 26th Aug 2016

1. What made you choose to buy these products from SSP? Replenishing stock of visitor passes.
2. What did you think of the service? Easy to order, efficient delivery.
3. What did you think of the product? Good quality
4. Out of 5 (with 5 being great) how would you rate us? 4

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Jean Jones

Fri 26th Aug 2016

You were the company with the product I needed, service was great and would rate 5 out of 5!

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Mark Blackburn

Thu 25th Aug 2016

1. What made you choose to buy these products from SSP?: Online search. Product was as required.

2. What did you think of the service?: Website easy to use, Prompt service and delivery.

3. What did you think of the product?: Very good. Does what it says on the tin!

4. Out of 5 (with 5 being great) how would you rate us?:  5

5. Overall, how do you feel we could improve as a business?: Drop prices

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Lynn Carroll

Thu 25th Aug 2016

1. What made you choose to buy these products from SSP? I completed a google search – located yourselves and found the products I needed
2. What did you think of the service? Great – ordering was easy and confirmations and delivery was good in keeping me up to date with status
3. What did you think of the product? Good – not had chance to look closely yet but seems fine so far
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Nothing to comment about at the moment but would use you again

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Stephen Minshall

Thu 25th Aug 2016

The fact that I have bothered with feedback is a credit to your company.

You delivered a good product on time and safely

Well done!

5/5

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Simon Bennett

Tue 23rd Aug 2016

1. What made you choose to buy these products from SSP? Google search

2. What did you think of the service? Very good

3. What did you think of the product? Very good

4. Out of 5 (with 5 being great) how would you rate us? 5

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Andrea Eter Giacobazzi

Fri 19th Aug 2016

1. What made you choose to buy these products from SSP? suggestion
2. What did you think of the service? Good
3. What did you think of the product? We used it already, good
4. Out of 5 (with 5 being great) how would you rate us? 5

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Bill Walsh

Fri 19th Aug 2016

I actually found your website because I found a switch with ssp and your phone number. I think the service is great and the pricing is fair all round I am very happy

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Chris Cursley

Sat 13th Aug 2016

1. What made you choose to buy these products from SSP? I'm afraid I chose you on price
2. What did you think of the service? the service was great
3. What did you think of the product? the product works as it should
4. Out of 5 (with 5 being great) how would you rate us? rate you a 5
5. Overall, how do you feel we could improve as a business? no suggestions for improvement

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Pam Dean

Sat 13th Aug 2016

1. What made you choose to buy these products from SSP? We were looking for quality products at low prices
2. What did you think of the service? Excellent 2 day delivery.  Informative and easy to use website
3. What did you think of the product? Good quality products – exactly what was required
4. Out of 5 (with 5 being great) how would you rate us? 5 out of 5
5. Overall, how do you feel we could improve as a business? N/A Will certainly order from you again when needed

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Kenneth & Elizabeth

Fri 12th Aug 2016

Very pleased with product and service

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Stuart Russell

Fri 12th Aug 2016

I needed the signs part of my safety equipment I had a good look around other websites but trying to find good quality signs for a reasonable price when I came across your site and they were exactly what I was looking for.
The service was great  quick and efficient and got the signs delivered the next day
The signs were  exactly what I was looking for good quality at a reasonable price
I would give your company 5 out of 5
There isn’t  anything I can think of to improve your company

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Steve Hayhurst

Fri 12th Aug 2016

1. What made you choose to buy these products from SSP? Found on line when typing in what was required
2. What did you think of the service? Very Good
3. What did you think of the product? Very Good
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Nothing at this present time.

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David Milnes

Wed 10th Aug 2016

I went searching for security screws because we had a number plate stolen from one of our cars, on the drive outside our house. This was the first time we had suffered this misfortune in nearly 50 years of driving and owning cars. I knew that one could buy screws that either could not be removed at all once fixed, or could be removed, with a suitable adapter.
Of the web-sites I looked at, SSP appeared to offer the most professional-looking products, and although a not insubstantial delivery charge was due, it was for next day delivery by courier.  The combination of the two factors - good quality products and fast delivery - was what persuaded me to place my order.  More than that, telephone support was also very helpful.

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Michael Walklett

Wed 10th Aug 2016

1.    What made you choose to buy these products from SSP?
You appeared to be the only company offering them.
2.    What did you think of the service?
Very fast and good communication.
3.    What did you think of the product?
Very good does exactly what is says on the tin.
4.    Out of 5 (with 5 being great) how would you rate us?
4 cause you just don’t give 5’s
5.    Overall, how do you feel we could improve as a business?
As far as I can see a very professional service don’t change a thing.

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Andy Cruickshank

Tue 9th Aug 2016

We were very impressed with your service and will use your company again.

We will also recommend your products to others.

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Dave Asher

Sat 6th Aug 2016

1.    What made you choose to buy these products from SSP?
Internet search. I needed to protect my newly purchased roof tent.
2.What did you think of the service?
Fabulous. The guy that took the order (late afternoon) got the items on the next day’s delivery which I needed. Really appreciated!
3.What did you think of the product?
Excellent. Really good quality
4.Out of 5 (with 5 being great) how would you rate us?
5+
5.Overall, how do you feel we could improve as a business?
Nothing really other than I would like to have bought a total of 14 security nuts but the choices were 10 or 100 only.

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Michael Hulme

Fri 5th Aug 2016

Purchased before - impressed with service and product, 5/5
The customer service (back up emails etc) are great and provides confidence

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Linda O'Neill

Fri 5th Aug 2016

1. What made you choose to buy these products from SSP? Googled looking for products and your site came up
2. What did you think of the service? Great
3. What did you think of the product? Great
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Nothing

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Kevin Waite

Wed 3rd Aug 2016

Easy to follow web site

Good Product.

Rated - 4/5

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Julie Collier

Fri 29th Jul 2016

1. What made you choose to buy these products from SSP? Internet search
2. What did you think of the service? Really good service, quick and easy.
3. What did you think of the product? Great product did exactly what I wanted it to do.
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? I cant think of anything you could do better.  Website is easy to use.  Customer service via telephone was good.  Very helpful, friendly service.

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Richard Scott

Fri 29th Jul 2016

1. What made you choose to buy these products from SSP? We’ve bought from SSP before (a few times)
2. What did you think of the service? Service is excellent, and is why we’ll keep coming back.
3. What did you think of the product? Product is excellent.
4. Out of 5 (with 5 being great) how would you rate us? 5 (very few suppliers would receive this now)
5. Overall, how do you feel we could improve as a business? Couldn’t really improve, service excellent very helpful and polite when phoned.

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Keith Farmer

Fri 29th Jul 2016

1. What made you choose to buy these products from SSP? Specified
2. What did you think of the service? Good
3. What did you think of the product? Not used yet, but should be okay
4. Out of 5 (with 5 being great) how would you rate us? 5

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Chris Higham

Fri 29th Jul 2016

1. What made you choose to buy these products from SSP? The cheapest like-for-like product and no delivery charge
2. What did you think of the service? The service was excellent, no issues here at all
3. What did you think of the product? The product was very good and as expected
4. Out of 5 (with 5 being great) how would you rate us? 5*
5. Overall, how do you feel we could improve as a business? You can improve, in your case, by pledging NOT to start CHANGING anything for `corporate` policies of justification.  “If it ant broke – don`t fix it!”

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Dave Brown

Thu 28th Jul 2016

I chose to order from SSP for the second time as I was so impressed with my first purchase. The two security cages to cover my security cameras were brilliant & very well made & the price was excellent. 

The service I received was A1, quick & easy to order & the next day delivery was brill. 

I would give SSP & its staff 5 out of 5 & would recommend anyone looking for security cages to buy them from SSP. 

Excellent company, well done SSP. 

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Jon Lawrence

Thu 28th Jul 2016

1. What made you choose to buy these products from SSP? Right product at right price

2. What did you think of the service? Great

3. What did you think of the product? Good

4. Out of 5 (with 5 being great) how would you rate us? 5

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John Cameron

Thu 28th Jul 2016

1. What made you choose to buy these products from SSP? I have used this company on various occasions and found that you have all that I require.
2. What did you think of the service? excellent
3. What did you think of the product? Does as it says on the tin
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Possibly sell a selection of stainless steel washers.

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Chris Chopping

Tue 26th Jul 2016

I use your security  boxes to stop members fiddling with the pressure regulators on the compressors that we have in our Sub Aqua Diving Club in Bristol.
The latest "project" is to provide a secure housing for a very expensive gas analyser.
We need to allow access to the knobs and buttons on the front panel and to allow people to connect a sampling pipe to the inlet tube.
I have used one of your covers for going over 13amp twin sockets.
I have cut to openings in the cover to provide the access.
I rang up to ask and the person on the phone was very helpful

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Matthew Fisher

Mon 25th Jul 2016

Alistar was extremely pleasant and helpful today, and this will most definitely make me look towards using yourself ahead of my current sign supplier when I come to replenishing my stock.

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Anne Jones

Sun 24th Jul 2016

1. What made you choose to buy these products from SSP? Searched for what I wanted off the internet

2. What did you think of the service? Excellent

3. What did you think of the product? Perfect for the job

4. Out of 5 (with 5 being great) how would you rate us? 5

5. Overall, how do you feel we could improve as a business? I was extremely happy and pleased to receive your brochure

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Helen Talbot

Thu 21st Jul 2016

1. What made you choose to buy these products from SSP? Previous product bought from SSP – Looking for replacement

2. What did you think of the service? Perfect!  Item received next day

3. What did you think of the product? Just what I wanted. Fitted straight away

4. Out of 5 (with 5 being great) how would you rate us? 5

5. Overall, how do you feel we could improve as a business? From this experience you couldn’t

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Matt Rankin

Thu 14th Jul 2016

1. What made you choose to buy these products from SSP? Easy online search.
2. What did you think of the service? Very quick, efficient, just what I wanted, couldn't believe how quick it came.
3. What did you think of the product? Just what I wanted and as specified
4. Out of 5 (with 5 being great) how would you rate us? 6
5. Overall, how do you feel we could improve as a business? I used just one section of your website, found it difficult to find customise signs.

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Dave Brown

Wed 13th Jul 2016

Just wanted to say a big thank you to Mark for his help with ordering a security cage for a security light last Friday. His help was brilliant & we received the cage this Monday & I installed the cage today & it fitted perfectly. Job done with no hassle & very much appreciated. Thanks again to Mark for his help, will definitely order from you again

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Graham Henley

Tue 12th Jul 2016

1. What made you choose to buy these products from SSP? Searching for specific signs by goggling and yours came up

2. What did you think of the service? Very good and responsive

3. What did you think of the product? As described and a good quality

4. Out of 5 (with 5 being great) how would you rate us? 4

5. Overall, how do you feel we could improve as a business? Small problem in providing parts 4 items sent instead of 4 pairs, however resolved quickly, but I required our contractors to return to site to complete the task of installation costing us a little more than originally quoted for installation

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Christine Peck-Russell

Mon 11th Jul 2016

1. What made you choose to buy these products from SSP? You have items we specifically require and we have used you several before, a trusted supplier

2. What did you think of the service? Excellent

3. What did you think of the product? Excellent

4. Out of 5 (with 5 being great) how would you rate us? 5

5. Overall, how do you feel we could improve as a business? Not sure, think you do a good job already

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Rob Clare

Mon 11th Jul 2016

1. What made you choose to buy these products from SSP? I was looking for a certain product which you had which were the e stop covers
2. What did you think of the service? So far the service has been excellent
3. What did you think of the product? So far the products have been of good quality
4. Out of 5 (with 5 being great) how would you rate us? 4
5. Overall, how do you feel we could improve as a business? Overall I am satisfied with the way you work so can think of no improvements at this current time

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Martyn Burford

Sun 10th Jul 2016

We chose SSP through a google image search.  We literally looked for an image of what we were after, ignored all of the AliExpress stuff and found you.
The website was easy to use and for us to place the order.  The follow up emails were prompt and gave us the information we needed.
I’m actually waiting for the product to arrive as we haven’t received the items as yet, but it did say five to seven days.
So far a four.  Once the parts arrive and their quality proven, this will probably raise to be a five.

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Ian Storer

Fri 8th Jul 2016

1. What made you choose to buy these products from SSP? Was searching on the internet for road speed signs and found your web site
2. What did you think of the service? Service was very good
3. What did you think of the product? Product was exactly what I expected
4. Out of 5 (with 5 being great) how would you rate us? 4.5
5. Overall, how do you feel we could improve as a business? Was happy with the service you gave me

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Evelyn Pendlebury

Fri 8th Jul 2016

1. What made you choose to buy these products from SSP? – online search
2. What did you think of the service? - excellent
3. What did you think of the product? – exactly as expected and required
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? – nothing, all was good

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David Watson

Fri 8th Jul 2016

1. What made you choose to buy these products from SSP? Price and types of signs on offer
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Unable to comment – everything went according to plan and no issues. The artwork was sent through for verification as promised

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Kris Pietraszewski

Fri 8th Jul 2016

1. What made you choose to buy these products from SSP? I was looking for something that will stop people from tampering with air conditioning units and I have found my solution on your website.
2. What did you think of the service? Service was very good, I had reply to my email, I received goods very quickly.
3. What did you think of the product? Product is a good quality and suits my needs.
4. Out of 5 (with 5 being great) how would you rate us? I would rate 5.

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John Humphries

Thu 7th Jul 2016

I found you on the internet following my supplier cocking up an order.
I have since screen shot your details and sent it to them urging them to take a look.
Your service was brilliant, not seen the products yet but the recipient of the cages is quite impressed.
I will be installing them at some point next week so hopefully everything will be great.
They were quoting me on 7 cages which would have been too small anyway 300mm x 300mm at a cost of just over £500.
I share this as I am impressed with the fact you felt with my request and gave me a factual timescale.

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Michael McKenna

Fri 1st Jul 2016

This is a repeat order as we were very satisfied with the original supply

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Tony Hannam

Fri 1st Jul 2016

Excellent service, thank you

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Nick Penny

Fri 1st Jul 2016

The service your company has provided was very good

1. What made you choose to buy these products from SSP? Found on the internet.
2. What did you think of the service? Very efficient & helpful.
3. What did you think of the product? It meets the design brief given.
4. Out of 5 (with 5 being great) how would you rate us? 4
5. Overall, how do you feel we could improve as a business? Factual date of delivery ( 2 days later than expected) I understand this is subject to your delivery companies

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Sue Smith

Fri 1st Jul 2016

1.What made you choose to buy these products from SSP? Saw your website and they were extremely well advertised
2.What did you think of the service? Excellent as at first it did not accept  the business card I used but you managed to put the order through. Very Good
3.What did you think of the product?  Were exactly as advertised
4.Out of 5 (with 5 being great) how would you rate us? 4
5.Overall, how do you feel we could improve as a business? Confirmation of shipment & Carrier once despatched and if my name was on the shipment would have helped track it internally when it arrived (only because we have 3 sites within 200 yards of each other at present) but overall an excellent service and I will always now recommend you and use your services again.

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Alex Bristow

Fri 1st Jul 2016

1. What made you choose to buy these products from SSP? Only place I could find the exact product I was after
2. What did you think of the service?  Very good, prompt and clear
3. What did you think of the product? Just as described, book and layout of inserts just as wanted
4. Out of 5 (with 5 being great) how would you rate us? 4 out of 5
5. Overall, how do you feel we could improve as a business? Improve upon user interface of website

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Stephen Batey

Thu 30th Jun 2016

1. What made you choose to buy these products from SSP?

Well, I'd bought the same thing before from you, so it was a simple case of coming back for more. As to why SSP in the first place, you were the first (and, as far as I recall) the only place that I could buy what I wanted, at least as far as a Google search could reveal.

2. What did you think of the service?

Fast and efficient - far speedier than I could reasonably expect. Also, easy to order.

3. What did you think of the product?

Given that there's not much room for variation in a glorified Allen key, the product was fine.

4. Out of 5 (with 5 being great) how would you rate us?

Just short of 5 (but greater than 4). The reason comes below.

5. Overall, how do you feel we could improve as a business?

Not as a business per se, but in terms of order fulfillment. The packaging could have been reduced or possibly a cheaper delivery option added. The cost of delivery was disproportionate to the value of the goods shipped. To save you looking it up, the order is shown below. That's my only (slightly) negative comment. If the need arises, I'll certainly use you again.

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Paul Atkin

Fri 24th Jun 2016

1. What made you choose to buy these products from SSP? Found on internet and could provide product I needed

2. What did you think of the service?  Very good

3. What did you think of the product? Very good

4. Out of 5 (with 5 being great) how would you rate us? 4

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Vanessa Paton

Fri 24th Jun 2016

1. What made you choose to buy these products from SSP? - Found the website on Google and you had the product I wanted

2. What did you think of the service? Excellent

3. What did you think of the product? I haven't received it yet, but the pictures look good!

4. Out of 5 (with 5 being great) how would you rate us? 5

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Noel Salmon

Fri 24th Jun 2016

1. What made you choose to buy these products from SSP? Good products and just what we were after.
2. What did you think of the service? Very prompt.
3. What did you think of the product? Good
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? It’s fine as you are. Keep it up though.

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Sally Pugh

Fri 24th Jun 2016

Efficient service and very happy with the product.

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Alan Amor

Thu 23rd Jun 2016

1. What made you choose to buy these products from SSP? I needed the sign quickly
2. What did you think of the service? very good
3. What did you think of the product? Good enough and what I expected
4. Out of 5 (with 5 being great) how would you rate us? 4

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Alex Botting

Thu 23rd Jun 2016

Brilliant service! Great product helpful customer service department

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Jon Egan

Thu 23rd Jun 2016

1. What made you choose to buy these products from SSP? internet search + local
2. What did you think of the service? excellent (you were very helpful – thank you)
3. What did you think of the product? excellent
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Keep doing what you are doing!

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Ann Parsons

Thu 23rd Jun 2016

1. What made you choose to buy these products from SSP? I looked on line and found that you had exactly what I needed
2. What did you think of the service? Excellent and helpful
3. What did you think of the product? Very good although the suggested pole seems at first glance to be huge compared with the size of the actual speed limit sign
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Try to keep prices competitive without losing quality

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Richard Gibbs

Thu 23rd Jun 2016

1. What made you choose to buy these products from SSP? I purchased from you before and found it a satisfactory service                                                                                2. What did you think of the service?  Very good
3. What did you think of the product?  Serviceable
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? Service and goods excellent I can see no room for improvement, the delivery system is fantastic just how a customer would want it, good notifications and options if not in    

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Kevin Blair

Thu 23rd Jun 2016

1. What made you choose to buy these products from SSP? Online search for product and quick delivery quoted.
2. What did you think of the service? Excellent. Order was received next day. Could not have been better. I ordered one from a specialist drone company before this and it took 3 weeks to arrive!! I got stuff from China, that I ordered the same day, quicker, so was delighted with your delivery.
3. What did you think of the product? Excellent, exactly what I was expecting.
4. Out of 5 (with 5 being great) how would you rate us? 5 - Can't fault the communication, product or service, which doesn't happen that often.
5. Overall, how do you feel we could improve as a business? In this case I don't think you can (apart from you can always ask for things to be cheaper)

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Andrea Allott

Fri 17th Jun 2016

1. What made you choose to buy these products from SSP? Price and availability
2. What did you think of the service? Brilliant service,very quick and efficient.Nice guy on the phone when he rang
3. What did you think of the product? Excellent,very well made product
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? I don't think you need to improve!

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Martin Snowling

Fri 17th Jun 2016

Thanks for the signs. They look great and I am very pleased with them.

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Mark Bingham

Fri 17th Jun 2016

1. What made you choose to buy these products from SSP? I looked on Google to find the warning sign I needed and yours was the best deal.
2. What did you think of the service? The service was great with no issues at all.
3. What did you think of the product? I'm very pleased with the product
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? A  cheaper P&P that can take longer to deliver if you are not in a rush for an item.

Thanks for the great service

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matthew jackman

Sun 12th Jun 2016

1. What made you choose to buy these products from SSP?
High ranking on google and the website made sense.
2. What did you think of the service?
The chap on the phone new all of his products, i was very impressed with how hard it is for the wrong person to get the security drivers, was promised two weeks but it came the next day.
3. What did you think of the product?
Everything it should have been
4. Out of 5 (with 5 being great) how would you rate us?
5
5. Overall, how do you feel we could improve as a business?
Top notch all ready

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Anne Marie

Sun 12th Jun 2016

The product was great and the service very friendly and helpful. The products are reasonably priced and I was very pleased

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Robert Smith

Fri 10th Jun 2016

Service was fantastic.

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Peter Brennan

Fri 10th Jun 2016

1. What made you choose to buy these products from SSP? –
Recommendation from others

2. What did you think of the service? –
The service was excellent

3. What did you think of the product? –
Product is exactly what was required and good quality

4. Out of 5 (with 5 being great) how would you rate us? –
Rated 5*

5. Overall, how do you feel we could improve as a business? –
Overall improvement, continue to maintain providing the service already experienced

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Lynnette Morgan

Fri 10th Jun 2016

1. What made you choose to buy these products from SSP? Fed up with ignorant drivers driving up a private road to do a 21 point turn - which my hubby, myself and 87 year old dad can do in three only to scream off at 100 mph in embarrassment!
2. What did you think of the service? Excellent service, ordered on a weekend, prompt confirmation and invoice, prompt delivery although two different vans- one for each sign.
3. Out of 5 (with 5 being great) how would you rate us? 4.75 out of 5.
4. Overall, how do you feel we could improve as a business? Could perhaps protect delivery costs by using same van, but there again I don't know your circumstances, could be dispatched from different warehouses.

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Stephen Martin

Fri 10th Jun 2016

1. What made you choose to buy these products from SSP?        Sourced via internet for specialist fixings

2. What did you think of the service? Service was very good, quick turnaround on order

3. What did you think of the product?                                Product ideal for the application required

4. Out of 5 (with 5 being great) how would you rate us?               5

5. Overall, how do you feel we could improve as a business?      Continue good service

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Adrian Evans

Fri 10th Jun 2016

1. What made you choose to buy these products from SSP? Suitability of product for use.
2. What did you think of the service? Easy to order, fast delivery & well packaged.
3. What did you think of the product? Good quality.
4. Out of 5 (with 5 being great) how would you rate us? 4
5. Overall, how do you feel we could improve as a business? Include everything stated (only 1 key).

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Shaun Crozier

Fri 10th Jun 2016

1. What made you choose to buy these products from SSP? Price and availabilty
2. What did you think of the service? excellent
3. What did you think of the product? excellent
4. Out of 5 (with 5 being great) how would you rate us? 5

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Eleanor Scott

Mon 6th Jun 2016

1. What made you choose to buy these products from SSP?
The fact that I could custom make my own sign.
2. What did you think of the service?
Very impressed
3. What did you think of the product?
Good
4. Out of 5 (with 5 being great) how would you rate us?
5
5. Overall, how do you feel we could improve as a business?
Have an option on the online order form to request a mock up of the ordered sign, I couldn’t get mine to look how I wanted online.

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Peter Lamacraft

Fri 3rd Jun 2016

1. What made you choose to buy these products from SSP? Google search
2. What did you think of the service? Excellent service delivered on time
3. What did you think of the product? Good product exactly as described on your web site
4. Out of 5 (with 5 being great) how would you rate us? Rate you as a (5)
5. Overall, how do you feel we could improve as a business? Nothing, you have a good website that clearly describes the products and prices, delivery was tracked and on time

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Debra Barton

Fri 3rd Jun 2016

1. What made you choose to buy these products from SSP? RANDOM SEARCH ON WEB

2. What did you think of the service? GOOD

3. What did you think of the product? GOOD SO FAR

4. Out of 5 (with 5 being great) how would you rate us? 4

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Mike Hulme

Fri 3rd Jun 2016

1. What made you choose to buy these products from SSP? Let down by another supplier - Googled ‘Drone warning sign’
2. What did you think of the service? Excellent service - kept up to date and delivered next day - cannot ask for more
3. What did you think of the product? It is what it is as a warning sign but appears well made and totally as expected
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? With the interaction and service I have received I doubt it could be improved.

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Barry Dickinson.

Fri 3rd Jun 2016

Service excellent, Signs ordered excellent.
Award you 5 out of 5
Thanks for your service.

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Chris Lowe

Fri 3rd Jun 2016

I am a member of Friends of the Pepperpot Brighton and Friends of Queens Park Brighton.

We have an A1 interpretation board which is surface laminated to a 5mm hard plastic base and fixed  with 10 x 1 1/2 " pin hex button head screws to an external wooden door on the building.

In an area which suffers some vandalism it has stayed untampered with for 5 years and is as good as new. I have just ordered some more pin hex screws for signage and interpretation boards in the park.

It is also enables a relatively low cost solution.

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Ruth Cooke

Fri 27th May 2016

I found the product on the internet and was delighted to find thatI could speak to someone by phone. The person I spoke to was extremely helpful.
The service was very good and the product arrived promptly. The product is as advertised, "does what it says on the can".  Five out of five!

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Colin Shields

Fri 27th May 2016

I chose to buy from your Company because the website was very easy to access, from my first contact with the receptionist through to yourself the service was excellent and the product is very good and realistically priced, your company has exceeded my expectations in every way, I have no hesitation in giving you a 5 rating, Many Thanks

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Ken John

Fri 27th May 2016

1.What made you choose to buy these products from SSP? We selected your company from internet search.
2. What did you think of the service? Service was good.
3. What did you think of the product? Product was good
4. Out of 5 (with 5 being great) how would you rate us? Marks out of 5 would be 4 good,

perhaps a quicker time scale from Order to Customer receipt merit you a 5 for excellent.

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Sorrel Price

Fri 27th May 2016

I Googled and found your company name.

The telephone service was excellent.

The products are excellent too.

Many thanks.

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Hazel Morrissey

Fri 27th May 2016

I want to say that I was delighted with the name plate excellent service delivery and product.
I would highly recommend you.

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Kathryn Wood

Fri 27th May 2016

We’ve been using your visitors signing in sheets for a while now and they’re perfect for our purposes.

It’s quick and easy to order – and next day delivery is perfect.

Always a 5

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Andrew Thompson

Fri 27th May 2016

1.What made you choose to buy these products from SSP?

[[Andrew Thompson wrote]:] the product I was looking for came up in Google images and it was easy to purchase.

2. What did you think of the service?

[[Andrew Thompson wrote]:] All round – very good.  Particularly like the online chat facility as it does help to point users in the right direction.

3. What did you think of the product?

[[Andrew Thompson wrote]:] so far it does what it is supposed to do.  Strong construction, fit for purpose.  Only slight downside for me is that all the units have the same key

4. Out of 5 (with 5 being great) how would you rate us?[[Andrew Thompson wrote]:] It would have been 5, but 4.5 only because I didn’t get the promised invoice and had to re-contact you (no major problem but if you want honesty…)

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Jim Shephard

Fri 27th May 2016

1.What made you choose to buy these products from SSP? You had the right product for the job we required.
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Out of 5 (with 5 being great) how would you rate us? 5

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Kevin Brooks

Fri 27th May 2016

Delivered on time.
Supplied what was required

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Nina Gould

Thu 26th May 2016

1.What made you choose to buy these products from SSP? Used SSP previously
2. What did you think of the service? Very good, very prompt, very helpful
3. What did you think of the product? Very good
4. Out of 5 (with 5 being great) how would you rate us? 4

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Peter Kelly

Thu 26th May 2016

Very good product but in this day of cordless grinders nothing is safe thanks for your service

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Jo Ashman

Thu 26th May 2016

The customer service has been fantastic, I couldn't fault it.

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Sue Clapson

Thu 26th May 2016

1. What made you choose to buy these products from SSP? We have bought them from you Before
2. What did you think of the service? Very good speedy service
3. What did you think of the product? Product very good
4. Out of 5 (with 5 being great) how would you rate us? 4

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Judith Landhausser

Thu 26th May 2016

1.What made you choose to buy these products from SSP?  Came up with what we wanted on Google
2. What did you think of the service? Good
3. What did you think of the product? Exactly as described
4. Out of 5 (with 5 being great) how would you rate us?  5

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Michel Manning-Cooper

Mon 23rd May 2016

1.What made you choose to buy these products from SSP?  Most reasonable on line

2. What did you think of the service? Prompt

3. What did you think of the product? Great

4. We are currently re-developing our website, what improvements (if any) would you like to see?  Easier way to navigate the payment options

5. Do you think that having the option to pay through PayPal would be useful? Don’t use Paypal for business

6. Out of 5 (with 5 being great) how would you rate us? 4

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Alan Williams

Fri 20th May 2016

1.What made you choose to buy these products from SSP? Found SSP via Google.
2. What did you think of the service? Very good.
3. What did you think of the product? Good.
4. We are currently re-developing our website, what improvements (if any) would you like to see? Clearer details on dimensions, shape and material.
5. Do you think that having the option to pay through PayPal would be useful? Yes.
6. Out of 5 (with 5 being great) how would you rate us? 4

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Claire Thackray

Fri 20th May 2016

1.What made you choose to buy these products from SSP? We needed road signs for a video shoot and we found you on google easily
2. What did you think of the service?  Amazing fast service thanks, good confirmation email and delivery
3. What did you think of the product?  Fab – was perfect ta
4. We are currently re-developing our website, what improvements (if any) would you like to see? Super confusing to find these signs. Your videos were actually really helpful in seeing the full spectrum of the signs too – and great for SEO visibility online too.
 5. Do you think that having the option to pay through PayPal would be useful? Yep
6. Out of 5 (with 5 being great) how would you rate us?  4

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Carlton Jones

Fri 20th May 2016

1.What made you choose to buy these products from SSP?
I couldn’t really find the product anywhere else – I wanted “Caution Unmanned Aircraft operations” on a self-standing Sign (I prefer the term Unmanned Aircraft to Drone since the Yankees use Drones for military purposes)
2. What did you think of the service?
Fine, no problem.
3. What did you think of the product?
Just what I was after, size, weight, wording, colour. My only small criticism would be that it’s easy to pinch your fingers/hand at the top of the sign as you open it out.  I would have to warn other that were helping me to lookout for that.
4. We are currently re-developing our website, what improvements (if any) would you like to see?
I used the Product Search box to find “drone” (most commonly used term to describe unmanned aircraft) and matched about 25 products.  But I had to open each link in its own window to see if it was the sort of thing I wanted.  I would prefer it to list the product names with a small image alongside as it would save me time.
5. Do you think that having the option to pay through PayPal would be useful?
Yes
6. Out of 5 (with 5 being great) how would you rate us?
A good 4

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Julian Coleman

Wed 18th May 2016

1.What made you choose to buy these products from SSP? - Cost, speed and overall value for money

2. What did you think of the service? - Outstanding. My issue was dealt with very quickly

3. What did you think of the product? - The replacements were exactly as I expected them to be

4. We are currently re-developing our website, what improvements (if any) would you like to see? - I’m very new to your site, however I think some of the information needs to be a little clearer such as delivery lead time which I totally missed.

5. Do you think that having the option to pay through PayPal would be useful? - 100% yes

6. Out of 5 (with 5 being great) how would you rate us? - 5

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Rachel Blake

Mon 16th May 2016

1.What made you choose to buy these products from SSP? I googled you and up you popped!
2. What did you think of the service? Very good, particularly as we were having bespoke design road signs, with no problem to amend the first artwork sent through
3. What did you think of the product? Good.
4. We are currently re-developing our website, what improvements (if any) would you like to see? It would be good to improve how to develop a bespoke sign, as the first one was fine, but the second one the order would not accept the tailored message
5. Do you think that having the option to pay through PayPal would be useful? Not particularly
6. Out of 5 (with 5 being great) how would you rate us? 4

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Nicola Pearson

Mon 16th May 2016

1.What made you choose to buy these products from SSP? – A cover was required for an emergency door release button
2. What did you think of the service? – Service was very quick and professional
3. What did you think of the product? - Excellent
4. We are currently re-developing our website, what improvements (if any) would you like to see? – I thought the website was easy enough to use at this present moment in time
5. Do you think that having the option to pay through PayPal would be useful? – Not really
6. Out of 5 (with 5 being great) how would you rate us? – 5 No problems, swift delivery & great Customer Service

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Julie Lawler

Mon 16th May 2016

1.What made you choose to buy these products from SSP? products that suited our requirements
2. What did you think of the service? very thorough and patient
3. What did you think of the product? our headteacher was extremely pleased with the final product - very professional
4. We are currently re-developing our website, what improvements (if any) would you like to see? am happy with website as it is
5. Do you think that having the option to pay through PayPal would be useful? we still pay by cheque!!
6. Out of 5 (with 5 being great) how would you rate us? 5

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Joe O'Rourke

Fri 13th May 2016

1.What made you choose to buy these products from SSP? General research on the Internet led to early discovery of your Company and it's wide range of products which seemed to "outpace" the options offered by other firms.
2. What did you think of the service? Outstanding.
3. What did you think of the product? Quality, quality, quality! And, oh yes, exceeded expectations. Meets requirements perfectly.
4. We are currently re-developing our website, what improvements (if any) would you like to see? Not an expert in this field but perhaps introduce a facility to "build / design it  yourself" option such as seen on motor industry sites?
5. Do you think that having the option to pay through PayPal would be useful? I know little about this payment method or what it would cost the Company to run it. Most non-commercial customers like me just pay by telephone, online or by direct Bank Credit.
6. Out of 5 (with 5 being great) how would you rate us? 10!!

Your people deserve a massive bonus all round for being so helpful, patient and, above all, providing unequalled service, guidance and consideration.
Let your CEO know!

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Peter Bolton

Thu 12th May 2016

1.What made you choose to buy these products from SSP? Used you before for same product.
2. What did you think of the service? Fine
3. What did you think of the product? Good as previous one
4. We are currently re-developing our website, what improvements (if any) would you like to see? Product bought was reasonably easy to find but maybe a little too much detail it is easy to miss the bespoke sign element.
5. Do you think that having the option to pay through PayPal would be useful? For some maybe but don't have a PayPal account.
6. Out of 5 (with 5 being great) how would you rate us? 4

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Lin Battson

Thu 12th May 2016

1.What made you choose to buy these products from SSP? was what was required

2. What did you think of the service? very good

3. What did you think of the product? looks good

4. We are currently re-developing our website, what improvements (if any) would you like to see? appears quite cluttered

5. Do you think that having the option to pay through PayPal would be useful?probably for some people

6. Out of 5 (with 5 being great) how would you rate us? 5

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Nigel Norton

Thu 12th May 2016

Very pleased with speed of service and quality of fixings.

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Alan Hartshorn

Thu 12th May 2016

Very pleased with product, could do with a size between medium and large.

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Paul Gibson

Thu 12th May 2016

I found the product I wanted by using google to find it, I found the product very good and so did the customer, The service was also very good.
I paid using my debit card so there were no problems there.
I would rate the overall service 5 out of 5

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Mark Lodge

Mon 9th May 2016

We very happy with the item and delivery was as on time as stated, fantastic service.

1.What made you choose to buy these products from SSP? Great website with good product and service details
2. What did you think of the service? Excellent
3. What did you think of the product? Great product and as detailed on website
4. We are currently re-developing our website, what improvements (if any) would you like to see? None
5. Do you think that having the option to pay through PayPal would be useful? Not for us
6. Out of 5 (with 5 being great) how would you rate us? Excellent service 5/5

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Katie Weller

Mon 9th May 2016

1.What made you choose to buy these products from SSP?
I couldn't find any other supplier that had this accident book with carbon copies init.
2. What did you think of the service?
Quick delivery if a little more expensive than I would usually want to pay. I didn't mind because it was a one off purchase.
3. What did you think of the product?
Just what I was looking for. An A4 size (as opposed to A5) might have been preferred if it was available.
4. We are currently re-developing our website, what improvements (if any) would you like to see?
Shipping costs made clearer before getting to the checkout.
5. Do you think that having the option to pay through PayPal would be useful?
Yes.
6. Out of 5 (with 5 being great) how would you rate us?
4.5

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Ross Heale

Fri 6th May 2016

We had purchased from you before, but we didn’t have an account. We applied for an account, which was set up fairly quickly, and our first order arrived within days. I dealt with Alistair Papworth, and he was very good, polite and helpful. The website seems easy to navigate through and the products we ordered were good quality. We will definitely use you again the future.

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John Troughear

Thu 5th May 2016

1.What made you choose to buy these products from SSP? I have bought them before and they fit our requirements perfectly
2. What did you think of the service? Excellent service
3. What did you think of the product? Top quality product
4. We are currently re-developing our website, what improvements (if any) would you like to see? Website is certainly adequate for my requirements
5. Do you think that having the option to pay through PayPal would be useful? PayPal payment option would be good
6. Out of 5 (with 5 being great) how would you rate us? 4.5 (Only so that you don’t get big-headed, and believe that you have achieved perfection!)

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Mandy Norris

Thu 5th May 2016

1.What made you choose to buy these products from SSP?  Unable to find specific safety sign anywhere else – well done.
2. What did you think of the service?   Good
3. What did you think of the product?   Fit for purpose
4. We are currently re-developing our website, what improvements (if any) would you like to see?  It appears fit for purpose
5. Do you think that having the option to pay through PayPal would be useful?  Yes
6. Out of 5 (with 5 being great) how would you rate us?   5

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David McDowell

Thu 5th May 2016

1.What made you choose to buy these products from SSP?
I WAS PARTICULARLY IMPRESSED BY GWYN'S VIDEO IN WHICH HE EXPLAINED ALL THE DIFFERENT TYPES OF SECURITY SCREWS. AS A FIRST-TIME USER OF SECURITY SCREWS THIS WAS EXTREMELY HELPFUL.
2. What did you think of the service?
I FOUND THE SERVICE TO BE OF A VERY HIGH STANDARD. I REALLY LIKE THAT I WAS GIVEN EMAIL NOTIFICATION OF DELIVERY TAKING PLACE THE NEXT DAY.
IT WAS REFRESHING THAT DELIVERY ACTUALLY HAPPENED THE NEXT DAY. A PERFECT EXAMPLE OF HOW TO BUILD TRUST. TELL PEOPLE YOU ARE GOING TO DO SOMETHING AND THEM DO IT. I'M NOT TRYING TO GET THE DELIVERY GUY INTO TROUBLE BUT THE PACKAGE WAS PUT THROUGH THE LETTER BOX WITHOUT A REQUEST FOR SIGNATURE. I SUPPOSE THAT'S OKAY FOR A SMALL BOX OF A HUNDRED SCREWS. BUT SOME CUSTOMERS MIGHT LIKE THE OPPORTUNITY TO INSPECT THE CONTENTS OF A PACKAGE BEFORE SIGNING FOR IT TO ENSURE THEY'VE ACTUALLY BEEN SENT WHAT THEY PAID FOR.
3. What did you think of the product?
I WAS VERY SATISFIED WITH THE SCREWS. THE QUALITY OF THE STEEL AND MACHINING IS VERY HIGH.
4. We are currently re-developing our website, what improvements (if any) would you like to see?
I'D SUGGEST MAKING MUCH MORE EXTENSIVE USE OF GWYN "UP FRONT" AS THE "HUMAN FACE" OF SSP. MAKE PEOPLE FEEL THEY REALLY "KNOW" A REAL PERSON AT THE COMPANY.
SO, FOR EXAMPLE, THE FIRST THING A POTENTIAL CUSTOMER SEES ON LANDING ON YOUR SITE IS: "NEW TO SECURITY PRODUCTS? CLICK HERE".
THIS LINK SENDS THE POTENTIAL CUSTOMER TO A "BANK OF SHORT VIDEOS" BY GWYN "TO HELP YOU CHOOSE THE RIGHT PRODUCT". I KNOW YOU ALREADY HAVE A "CHOOSING THE RIGHT SECURITY SCREW" AND "SECURITY SCREWS BEGINNERS' GUIDE" LINKS, BUT THEY AREN'T ON THE HOME PAGE, NOT THE FIRST THING YOU SEE, AND ON THE SPECIFIC PRODUCT PAGES THEY ARE EASILY OVERLOOKED AMONGST THE SCORES OF LINKS FOR DIFFERENT PRODUCT VERSIONS. SO, IT IS REALLY A MATTER OF EMPHASIS, MAKING SURE THE CUSTOMER IS CLEARLY SIGNPOSTED ALONG A PATH THAT MAKES THEM FEEL CONFIDENT THEY WILL BE HELPED THROUGH THE BUYING PROCESS IN A SIMPLE AND EASY FASHION. FOR PEOPLE MAKING THEIR FIRST FORAY INTO SECURITY PRODUCTS I THINK THIS MIGHT WORK BETTER THAN A BEWILDERING (AND POSSIBLY QUITE
INTIMIDATING) MENU OF PRODUCTS.
FROM A BUSINESS PERSPECTIVE SUCH VIDEOS COULD HELP CONVERT MORE FIRST-TIME BROWSERS TO BUYERS, AS WELL AS TEMPTING EXISTING BUYERS TO TRY OTHER PRODUCTS IN THE RANGE. WORTH A TRY ANYWAY!
5. Do you think that having the option to pay through PayPal would be useful?
IT'S ALWAYS BETTER TO GIVE CUSTOMERS AS MANY WAYS TO PAY AS POSSIBLE, BUT PAYPAL DOES TAKES A BIG CUT FOR PROCESSING THE TRANSACTION. IT MAY STILL BE WORTHWHILE TO OFFER PAYMENT VIA PAYPAL IF THE MARGINS ON YOUR PRODUCTS ARE SUFFICIENTLY LARGE TO WITHSTAND THE TRANSACTION FEES.
6. Out of 5 (with 5 being great) how would you rate us?
ON THE BASIS OF THIS SINGLE TRANSACTION I WOULD GIVE YOU 4.5. I DON'T GIVE A 5 BECAUSE THEN YOU HAVE NO ROOM FOR IMPROVEMENT! IT IS ALWAYS POSSIBLE TO DO A LITTLE BIT BETTER IF YOU CONTINUALLY COME UP WITH NEW WAYS OF DOING THINGS.

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Jimmy Donovan

Thu 5th May 2016

The clear stop anti tamper cover  I bought to go over my cooker switch so it can be locked has no hinges on it so the door has to be taken completely off then put back on again every time you use the product which is a pain! apart from this thanks for the speedy service

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Philip Lennard

Thu 5th May 2016

1.What made you choose to buy these products from SSP? FOUND TGE WEBSITE, PHONED FOR ADVICE, ALL GOOD, HENCE PURCHASE
2. What did you think of the service? VERY GOOD
3. What did you think of the product? VERY GOOD
4. We are currently re-developing our website, what improvements (if any) would you like to see? NOTHING
5. Do you think that having the option to pay through PayPal would be useful? NO
6. Out of 5 (with 5 being great) how would you rate us? 3.5

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Joanne Feaster

Wed 4th May 2016

1.What made you choose to buy these products from SSP? We were looking for some 5mph signs for our property and also some bespoke signs for the yard, after searching on google and looking at a few different sites I found yours to be most suitable for our requirements (quite a lot of sign companies seemed to be geared to much bigger design and fit type jobs which isn’t appropriate for our small business)
2. What did you think of the service? Good, there were a couple of signs missing from our order initially but this was rectified quickly.
3. What did you think of the product? Good, we got vinyl stickers that we will apply to metal ourselves for fixing, not fixed yet so can’t really comment fully.
4. We are currently re-developing our website, what improvements (if any) would you like to see? I found your website very good to start with, quite easy to navigate and do own bespoke signs. One thing we found when ordering the bespoke signs was that you couldn’t do any formatting yourself in terms of how the text appeared on different lines etc. (although when the artwork came through for approval what we were trying to achieve had already been done!), so a bit more flexibility there plus possibly the option to add symbols/pictures as well as plain text to one sign might be useful.
5. Do you think that having the option to pay through PayPal would be useful? Yes
6. Out of 5 (with 5 being great) how would you rate us? 4

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Dr C R Lock

Sun 1st May 2016

1.What made you choose to buy these products from SSP? saw it online
2. What did you think of the service? excellent
3. What did you think of the product? excellent
4. We are currently re-developing our website, what improvements (if any) would you like to see? no particular comment
5. Do you think that having the option to pay through PayPal would be useful? For me no
6. Out of 5 (with 5 being great) how would you rate us? 5/5

Thank you for your excellent service

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Mark Mellors

Sat 30th Apr 2016

1.What made you choose to buy these products from SSP? Could not find them any where else.
2. What did you think of the service? Very good
3. What did you think of the product? Good quality
4. We are currently re-developing our website, what improvements (if any) would you like to see? N/A
5. Do you think that having the option to pay through PayPal would be useful? Yes
6. Out of 5 (with 5 being great) how would you rate us? 4

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Richard Scott

Sat 30th Apr 2016

1.What made you choose to buy these products from SSP? Your website looks very professional and the wide range of products is why we’d chosen your company.
2. What did you think of the service? Service was excellent as was the manner of the salesman on the phone (very helpful).
3. What did you think of the product? Products are excellent.
4. We are currently re-developing our website, what improvements (if any) would you like to see? Not many improvements to be made, just keep it easy and uncomplicated to use.
5. Do you think that having the option to pay through PayPal would be useful? I would imagine it would, but as a company we try not to use pay pal.
6. Out of 5 (with 5 being great) how would you rate us? Definitely a 5.

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Barrie Crowther

Sat 30th Apr 2016

Good quality sign, very good delivery, highly satisfied.

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Eddie Edwards

Fri 29th Apr 2016

1.What made you choose to buy these products from SSP? I used a quick web search and my cursor fell on your web address. I needed a sign quickly to support a clients efforts
2. What did you think of the service? The service I received was very straight forward and simple, the sign was delivered within the time quoted, Thank-you
3. What did you think of the product? The sign is required to be in place for 16 weeks and I feel that it is of sufficient quality to complete the duration required
4. We are currently re-developing our website, what improvements (if any) would you like to see? Less confusing navigation and perhaps a price per letter
5. Do you think that having the option to pay through PayPal would be useful? further options of payment are always useful
6. Out of 5 (with 5 being great) how would you rate us? I will give you a five, because you did what you said you would do and I cannot complain about that.

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Andre Roodt

Fri 29th Apr 2016

1)   I was looking for security bolts and it was between those I got and the flat head with two pin holes.  It was a close call.  I chose these because your website made it clear how they worked and their measurements.  They are perfect for my needs.
You say you are in the process of redeveloping your website . . . . !           The main reason for me buying from SSP is because your (current) website is easy to follow, find products, get information about items (descriptions and photos) and place an order for the quantities I needed and to contact SSP.  I looked and other websites before finding SSP on Google and the reason I did not place my order with them is the idiots that developed their websites were too clever for their own good, their websites are not easy to navigate, find products or find useful detail on items.  I contacted some of these to ask for detail on items and order quantities and got standard (useless) fob-off responses.  
So please, it you are going to redevelop your website keep the KISS (keep in simple stupid) rule in mind.  I also found the other websites way too 'busy'.   

2) SSP service was great and helpful.  I will visit your website again when I need something.

3) The product is top quality.  

4) For your website, service and product I rate SSP a 5.     :-)

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Simon Maple

Fri 22nd Apr 2016

1.What made you choose to buy these products from SSP?
I googled for a “mains  electrical socket lock box” (or similar) and you were one of the search results
2. What did you think of the service?
Excellent
3. What did you think of the product?
Not tried it yet but it looks excellent
4. We are currently re-developing our website, what improvements (if any) would you like to see?
Website looks good, but I found the associated confusing which caused me to make a phone call to you. It was not clear that the “extra sets of keys” were specific to this product
5. Do you think that having the option to pay through PayPal would be useful?
For personal customers yes, for business  customers probably not.
6. Out of 5 (with 5 being great) how would you rate us?
5

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Colin Bruce

Fri 22nd Apr 2016

1.What made you choose to buy these products from SSP?
We found what we were after just by doing a search with Google.
2. What did you think of the service?
Very good. There was a little delivery issue but it was fixed in less than 24 hours and our order was only a small one.
3. What did you think of the product?
Excellent. It does the job but is also very attractive. It seems to be pretty strong as well.
4. We are currently re-developing our website, what improvements (if any) would you like to see?
I have no taste when it comes to design I’m afraid so anything I suggest should be taken with a pinch of salt. I found each page a little congested but I suppose if you have a lot of products that is to be expected. It was easy to search and browse and ordering was straight forward so what more could anyone ask for.
5. Do you think that having the option to pay through PayPal would be useful?
It probably wouldn’t for us but I think it might be useful for some especially private customers as opposed to businesses.
6. Out of 5 (with 5 being great) how would you rate us?
5

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Greig Dunlop

Fri 22nd Apr 2016

5 out of 5.
Really good response and delivery time

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Grant Stewart

Thu 21st Apr 2016

1.What made you choose to buy these products from SSP? Recommended
2. What did you think of the service? Very good
3. What did you think of the product? Very good
4. We are currently re-developing our website, what improvements (if any) would you like to see? A bit cluttered but with over 10,000 items I can understand even the gentleman I spoke to couldn’t quite remember which section my item of interest was in.
5. Do you think that having the option to pay through PayPal would be useful? Not bothered
6. Out of 5 (with 5 being great) how would you rate us? 5/5

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Graham Hay

Tue 19th Apr 2016

I chose your products as I needed to secure my number plate to a new stainless steel grille for my focus St. It was that or stick it to the body work. Your company was the only one that allowed me to buy 10 rather than 100. The screws are the same sort used by another company specialising in vehicle security, except that you only get one length. I will be ordering more as the ones I ordered are just too small. I now have the correct details so will order them shortly,
thanks again for a prompt service and speedy delivery

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Lorraine Coleman

Sat 16th Apr 2016

1.What made you choose to buy these products from SSP? I was unsure what I needed, called your office and received friendly service!
2. What did you think of the service? Great
3. What did you think of the product? Great
4. We are currently re-developing our website, what improvements (if any) would you like to see? I find it user friendly already
5. Do you think that having the option to pay through PayPal would be useful? No
6. Out of 5 (with 5 being great) how would you rate us? 4.5

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Kevin Sullivan

Sat 16th Apr 2016

Very happy with both the product and service - if the need arises I will use you again

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Christine Hudson

Fri 15th Apr 2016

1.What made you choose to buy these products from SSP? – internet search engine – you provided what I wanted for a good price
2. What did you think of the service? - Excellent
3. What did you think of the product? – Excellent – will be ordering some more
4. We are currently re-developing our website, what improvements (if any) would you like to see? – Nothing comes to mind, there are far worse websites!
5. Do you think that having the option to pay through PayPal would be useful? – not for us
6. Out of 5 (with 5 being great) how would you rate us? 5

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Daniel Patterson

Fri 15th Apr 2016

1.What made you choose to buy these products from SSP? Needed to remove some security screws from a gate.
2. What did you think of the service? Very good
3. What did you think of the product? Very good
4. We are currently re-developing our website, what improvements (if any) would you like to see? N/A
5. Do you think that having the option to pay through PayPal would be useful? PayPal would be nice, but not necessary.
6. Out of 5 (with 5 being great) how would you rate us? 4/5

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Ken Harris

Fri 15th Apr 2016

1.What made you choose to buy these products from SSP? - Recommended by a colleague
2. What did you think of the service? - Very Good 
3. What did you think of the product?- Very Good
4. We are currently re-developing our website, what improvements (if any) would you like to see?- Seems Very Good as it is
5. Do you think that having the option to pay through PayPal would be useful?- Yes
6. Out of 5 (with 5 being great) how would you rate us?- 5 = Very Good

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Lisa Marchington

Fri 15th Apr 2016

1.What made you choose to buy these products from SSP? Already got visitors book and needed more passes to fit
2. What did you think of the service? Very quick delivery
3. What did you think of the product? Good quality but more expensive than I thought they would be
4. We are currently re-developing our website, what improvements (if any) would you like to see? Didn’t find it particularly easy but OK – some discount for returning customers would be good
5. Do you think that having the option to pay through PayPal would be useful? Yes
6. Out of 5 (with 5 being great) how would you rate us? 4 (lost a mark due to price)

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Tina Farrell

Tue 12th Apr 2016

We found your pricing very competitive.

The online chat allowed for quick access to the specific product and is very efficient.

We would have to rate you 5 - ordering, customer service and delivery were all great

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neil palmer

Sun 10th Apr 2016

1.What made you choose to buy these products from SSP?
found through a search engine and was cheaper than most competitors
2. What did you think of the service?
quick delievery and easy enough to navigate website
3. What did you think of the product?
quality although not what you would see on a public highway is more than suitable for use on a private site as is required with my order
4. We are currently re-developing our website, what improvements (if any) would you like to see?
sub signs such as text for give way to oncoming traffic signs could maybe sold in a bundle rather than having to find multiple different signs
5. Do you think that having the option to pay through PayPal would be useful?
many people prefer paypal especially when they have not dealt with the supplier before
6. Out of 5 (with 5 being great) how would you rate us?
overall 5, quick delievery, happy to come back to you again

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Michael Morris

Fri 8th Apr 2016

I was very impressed with the product and all aspects of the service you offer. I have recommended your product to others flying camera drones professionally and hope and believe you will benefit from a need within our industry for warning signs informing the public when flights are underway. Many thanks

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Emma Silvio

Mon 4th Apr 2016

1.What made you choose to buy these products from SSP? Saw it on google
2. What did you think of the service? Quick postage
3. What did you think of the product? Brilliant product
4. We are currently re-developing our website, what improvements (if any) would you like to see? Really informative website already
5. Do you think that having the option to pay through PayPal would be useful? yes
6. Out of 5 (with 5 being great) how would you rate us? 5

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Jose Iain

Wed 30th Mar 2016

I bought from SSP because they had the products I needed, and the website way laid out in a way I could understand with the appropriate pictures.

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Steve Pollock

Wed 30th Mar 2016

1.What made you choose to buy these products from SSP? Referred by a colleague.
2. What did you think of the service? Excellent..prompt,  and website worked well.
3. What did you think of the product? Excellent...Products purchased are high quality.
4. We are currently re-developing our website, what improvements (if any) would you like to see? It was perfectly adequate for my requirement.
5. Do you think that having the option to pay through PayPal would be useful? Anyway to make payments easier would be an advantage.
6. Out of 5 (with 5 being great) how would you rate us? To Date ...............5.

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Terence Jepp

Tue 29th Mar 2016

First class service

First class product

Reasonable price

Perfectly satisfied thank you

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Lucy Taylor

Tue 29th Mar 2016

1.What made you choose to buy these products from SSP? You are our current supplier
2. What did you think of the service? The gentlemen who came to site (Lee I believe) was practical, clear and very knowledgeable. Spot on.
3. What did you think of the product? We have yet to receive these
4. We are currently re-developing our website, what improvements (if any) would you like to see? N/A
5. Do you think that having the option to pay through PayPal would be useful? Yes
6. Out of 5 (with 5 being great) how would you rate us? 5

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Steve Booth

Tue 29th Mar 2016

1.What made you choose to buy these products from SSP? Availability, price, quantities.
2. What did you think of the service? Excellent.
3. What did you think of the product? Excellent for purpose required.
4. We are currently re-developing our website, what improvements (if any) would you like to see? Current site easily accessed and simple to use.
5. Do you think that having the option to pay through PayPal would be useful? Option would be useful
6. Out of 5 (with 5 being great) how would you rate us? 5

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Susan Louch

Tue 29th Mar 2016

1.What made you choose to buy these products from SSP? Chosen for availability of required design
2. What did you think of the service? Service excellent
3. What did you think of the product? Product as described
4. We are currently re-developing our website, what improvements (if any) would you like to see? Was easy to use
5. Do you think that having the option to pay through PayPal would be useful? Paypal an asset
6. Out of 5 (with 5 being great) how would you rate us? 5

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Stephen Peto

Tue 29th Mar 2016

1.What made you choose to buy these products from SSP? Satisfied with previous purchase
2. What did you think of the service? Service excellent
3. What did you think of the product? Product excellent
4. We are currently re-developing our website, what improvements (if any) would you like to see? Web site was fine for me
5. Do you think that having the option to pay through PayPal would be useful? Not fussed about Pay Pal
6. Out of 5 (with 5 being great) how would you rate us? Rating 5, Good product good prices

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WT Evans

Tue 29th Mar 2016

We were very happy with the signs .....good value for money  ,sturdy and definitely fit for purpose.

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Barry Ackrell

Tue 29th Mar 2016

1.What made you choose to buy these products from SSP? used before
2. What did you think of the service? Good
3. What did you think of the product? Good
4. We are currently re-developing our website, what improvements (if any) would you like to see? None works well
5. Do you think that having the option to pay through PayPal would be useful? Yes (I use Paypal privately) but credit card for company use
6. Out of 5 (with 5 being great) how would you rate us? 5

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David Gilbert

Mon 28th Mar 2016

1.What made you choose to buy these products from SSP? Repeat order after satisfaction with original item
2. What did you think of the service? Service very good, especially as I asked for keys to second order to be same as first. Excellent, thanks again
3. What did you think of the product? Product exactly as described, very good and fit for purpose
4. We are currently re-developing our website, what improvements (if any) would you like to see? N/A
5. Do you think that having the option to pay through PayPal would be useful? Paypal would benefit some.
6. Out of 5 (with 5 being great) how would you rate us? 5

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Shahid Mohammed

Mon 28th Mar 2016

1.What made you choose to buy these products from SSP? the price and they were what i needed for the job
2. What did you think of the service? very good,, personal and hands on
3. What did you think of the product? I think good, as it went direct to my customer who installed them, and no complaints, thats why I re-ordered them agin for another job
4. We are currently re-developing our website, what improvements (if any) would you like to see? More clearer in terms of products, seems really hard to read and messy at moment…needs clarification
5. Do you think that having the option to pay through PayPal would be useful? Yes
6. Out of 5 (with 5 being great) how would you rate us? 4

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Jillian Stokes

Mon 28th Mar 2016

1.What made you choose to buy these products from SSP? Product I wanted at a good price.
2. What did you think of the service? Efficient, if not a little low on delivery.
3. What did you think of the product? As described, good quality.
4. We are currently re-developing our website, what improvements (if any) would you like to see? I seem to remember it was easy to navigate and pay.
5. Do you think that having the option to pay through PayPal would be useful? Always a good option for quick ordering.
6. Out of 5 (with 5 being great) how would you rate us? 4.5

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Amalia Bonaforte

Sun 27th Mar 2016

1.What made you choose to buy these products from SSP? Something different for Mother's Day
2. What did you think of the service? Very attentive.
3. What did you think of the product? Perfect
4. We are currently re-developing our website, what improvements (if any) would you like to see? no idea
5. Do you think that having the option to pay through PayPal would be useful? not for me
6. Out of 5 (with 5 being great) how would you rate us? 5 :)

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Dorothy Woods

Wed 23rd Mar 2016

Great service.  Website does need simplifying though too difficult to compare products.  Having said that the service was excellent.

Wish you had a product a bit bigger that would house a BT Hub

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Paul Mc Cartney

Wed 23rd Mar 2016

1.What made you choose to buy these products from SSP? Internet search
2. What did you think of the service? Great first class.
3. What did you think of the product? Done the intended job I have not checked what finish the screws are listed but would have been better as a bright finish.
4. We are currently re-developing our website, what improvements (if any) would you like to see? Website seems helpfull I will look again for other products we use.
5. Do you think that having the option to pay through PayPal would be useful? Yes would be helpfull.
6. Out of 5 (with 5 being great) how would you rate us? 5++

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Phil Coppin

Tue 22nd Mar 2016

1.What made you choose to buy these products from SSP? – We were looking for a reception signing book and yours was the best value/looking one we could find which had replaceable pages.
2. What did you think of the service? – Excellent – the sales person was very helpful and friendly.
3. What did you think of the product? – Good quality and does exactly was it says on the tin!
4. We are currently re-developing our website, what improvements (if any) would you like to see? – Haven’t looked at it that closely. It was easy to find what I wanted if that helps.
5. Do you think that having the option to pay through PayPal would be useful? – I wouldn’t use it as my company doesn’t use pay pal. I would imagine that  most of your customers are businesses and wouldn’t have one either.
6. Out of 5 (with 5 being great) how would you rate us?  - 5. One of the reasons I give you this is because the item you sent was faulty and was replaced very quickly.

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Mark Mellors

Tue 22nd Mar 2016

1.What made you choose to buy these products from SSP? Re ordering tool we have had before.
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. We are currently re-developing our website, what improvements (if any) would you like to see? Have no issues
5. Do you think that having the option to pay through PayPal would be useful? Not to me
6. Out of 5 (with 5 being great) how would you rate us? 5

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[email protected]

Mon 21st Mar 2016

1.What made you choose to buy these products from SSP? Used SSP previously

2. What did you think of the service? Excellent

3. What did you think of the product? Very Good

4. We are currently re-developing our website, what improvements (if any) would you like to see? As user friendly as possible

5. Do you think that having the option to pay through PayPal would be useful? Yes

6. Out of 5 (with 5 being great) how would you rate us? 4

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Ed

Sun 13th Mar 2016

1.What made you choose to buy these products from SSP?

Your site matched my Google search as providing the product I needed

2. What did you think of the service?

Good, no problems, all the detail on the website, fast delivery

3. What did you think of the product?

Good, the secure bolt does the job I require to secure my bike seat

4. We are currently re-developing our website, what improvements (if any) would you like to see?

None, was fine for me

5. Do you think that having the option to pay through PayPal would be useful?

Yes, but without this I'd still purchase

6. Out of 5 (with 5 being great) how would you rate us?
4.5, near perfect

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Jo Elliott

Sun 13th Mar 2016

1.What made you choose to buy these products from SSP? Google search - price
2. What did you think of the service? good
3. What did you think of the product? good
4. We are currently re-developing our website, what improvements (if any) would you like to see? It’s very cluttered and hard to read.
5. Do you think that having the option to pay through PayPal would be useful? Yes very
6. Out of 5 (with 5 being great) how would you rate us? 4

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Gareth Anthony

Fri 11th Mar 2016

1.What made you choose to buy these products from SSP? Repeat Order

2. What did you think of the service? Faultless

3. What did you think of the product?  Adequate

4. We are currently re-developing our website, what improvements (if any) would you like to see? Not familiar with the old site so cannot recommend improvements

5. Do you think that having the option to pay through PayPal would be useful? No difference to our business

6. Out of 5 (with 5 being great) how would you rate us? 4

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Brendan

Fri 11th Mar 2016

1.What made you choose to buy these products from SSP?

Internet search for specific item

2. What did you think of the service?

Prompt, professional, excellent

3. What did you think of the product?

Haven’t received it yet

4. We are currently re-developing our website, what improvements (if any) would you like to see?

None

5. Do you think that having the option to pay through PayPal would be useful?

Yes

6. Out of 5 (with 5 being great) how would you rate us?

5 out of 5

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Mike O'Donnell

Fri 11th Mar 2016

1.What made you choose to buy these products from SSP?  You had the exact range of security screws that I was after.

2. What did you think of the service? Clear, easy to use website. Fast and efficient delivery.

3. What did you think of the product? Fine

4. We are currently re-developing our website, what improvements (if any) would you like to see? 

5. Do you think that having the option to pay through PayPal would be useful?  Probably, but I don’t use Paypal myself.

6. Out of 5 (with 5 being great) how would you rate us? 4 to 5

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David Gilbert

Fri 11th Mar 2016

Product found on Internet.

Next day delivery, thought cost was a little high.

Product exactly as expected, excellent description and sizes quoted on web site

Pay pal would be another useful way to pay for those who use it.

Rating. 5.

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Ian Matthews

Wed 9th Mar 2016

Sadly we received the right product but with the wrong wording.

After a brief telephone call, Allister dealt with us quickly, efficiently and gave great customer service.  We will definitely be using your company again and praise should go to Allister.

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Martin Brooks

Wed 9th Mar 2016

I will say the delivery was speedy and delivered on time by the courier. 10/10

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Ioan Davies

Sat 5th Mar 2016

1.What made you choose to buy these products from SSP? – Previous customer; good range of products and good service last time I bought from you

2. What did you think of the service? – Very good, slight glitch because some items out of stock but soon sorted

3. What did you think of the product? – Very good, clutch head screws bit difficult to fix rapidly until I started using pilot holes, then much easier

4. Was the website easy enough to use? - Yes

5. Out of 5 (with 5 being great) how would you rate us? – 4.5, certainly recommend you to others and will use again.

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Kevan Pick

Fri 4th Mar 2016

Our normal CCTV suppliers couldn’t supply a camera cage at a reasonable price, so I found your site on the internet.

Good selection of goods at reasonable prices and quality good. PayPal would be useful.

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Andy Wade

Fri 4th Mar 2016

Great Service

1.What made you choose to buy these products from SSP? Found you on E-Bay whilst trying to locate anti-tamper covers for thermostats. Other suppliers seem to be charging higher prices.

2. What did you think of the service?

Excellent straight forward – online with credit card – prompt e-mail confirmation

3. What did you think of the product?

I made a mistake with the initial order – the return was organised on the phone and the new order actioned promptly.

4. We are currently re-developing our website, what improvements (if any) would you like to see?

Nothing – everything seems fine

5. Do you think that having the option to pay through PayPal would be useful?

I use Paypal a lot on E-bay and other sites, so you do have this option I would use it.

6. Out of 5 (with 5 being great) how would you rate us?

Job well done 5 out of 5

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Sue George

Fri 4th Mar 2016

1.What made you choose to buy these products from SSP? Very competitive pricing and also a quick response time for enquiries.
2. What did you think of the service? Very quick turnaround time from order to delivery.
3. What did you think of the product? The signs are very sturdy, which is important in a pupil referral unit and represent excellent value.
4. We are currently re-developing our website, what improvements (if any) would you like to see? I had no problem with using the website, only improvement I could advise, is on the custom signs it did not say if the lettering was limited or included in the cost.
5. Do you think that having the option to pay through PayPal would be useful? The option to pay through PayPal may be useful for small businesses or even individuals who may wish to use your services.
6. Out of 5 (with 5 being great) how would you rate us? Top rate of 5 out of 5. A pleasure to do business with you.

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Vivien Julien

Fri 4th Mar 2016

1.What made you choose to buy these products from SSP? Relevance according to my needs
2. What did you think of the service? Good
3. What did you think of the product? Good
4. We are currently re-developing our website, what improvements (if any) would you like to see? Actual version is quite nice and handy
5. Do you think that having the option to pay through PayPal would be useful? I do not need to use Paypal
6. Out of 5 (with 5 being great) how would you rate us?  4

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Nathan Churchward

Thu 3rd Mar 2016

1.What made you choose to buy these
Internet keyword search for loading sign.
Exactly what we needed.

2. What did you think of the service?
The sales guy was great - so easy increased size no issues.

3. What did you think of the product?
First class - and I'm fussy.

4. We are currently re-developing our website, what improvements (if any) would you like to see?
Keep to the basics - blast the telephone number so customers can also pick up the phone, along with web orders.

5. Do you think that having the option to pay through PayPal would be useful?
Personally anything to do with e bay seems trouble and low end.  Would not hurt.
SAGE pay works well on lots of sites. Simple. Secure. And they have enough server space you don't get hang ups on line.

Try selling through Amazon.

6. Out of 5 (with 5 being great) how would you rate us?
10 well done to your team.

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Robert Bowen

Thu 3rd Mar 2016

My company has just introduced a permits to work system as part of our Safe Systems of Work review for contractors. I was looking around for a supplier and found your website. We may order more types or quantities depending on how good/suitable we think the permits are.

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Ian Smith

Thu 3rd Mar 2016

1.What made you choose to buy these products from SSP? – bought product previously

2. What did you think of the service?  - took a day longer this time than last time

3. What did you think of the product? – Ordered again so fit for purpose

4. We are currently re-developing our website, what improvements (if any) would you like to see?- good enough for my puposes

5. Do you think that having the option to pay through PayPal would be useful? - yes

6. Out of 5 (with 5 being great) how would you rate us? 5

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Duncan Wilson

Fri 26th Feb 2016

1.What made you choose to buy these products from SSP? These were cheaper than other sites seen
2. What did you think of the service? Great, quick and helpful
3. What did you think of the product? Stop signs are heavy and would have benefited with the surrounding in Aluminium, the notices for the road have not been inspected yet
4. We are currently re-developing our website, what improvements (if any) would you like to see? Not spent enough time on your site to dissect this
5. Do you think that having the option to pay through PayPal would be useful? Not for me as our company does not hold a Paypal account
6. Out of 5 (with 5 being great) how would you rate us? 5

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Collette Howarth

Thu 25th Feb 2016

Overall we were happy with the service, possibly improve on delivery times if being picky. 

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Georgina Wagstaff

Thu 25th Feb 2016

Fantastic service, fast and easy

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Mark Juszkiewicz

Thu 25th Feb 2016

Very pleased with the product and excellent prompt delivery. Will definitely use again.

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Richard Barnes

Thu 25th Feb 2016

Price of product was main reason for choosing you and I would definitely use again

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Rob Butcher

Fri 19th Feb 2016

I was very pleased with everything relating to the order I placed.  The product was exactly what I was looking for.

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Jules

Fri 19th Feb 2016

1.What made you choose to buy these products from SSP? We have ordered same part from you before so knew where to find it.
2. What did you think of the service? Service was excellent, swift, easy transaction.
3. What did you think of the product? Product is good quality, well packaged - very happy.
4. We are currently re-developing our website, what improvements (if any) would you like to see? Great web site
5. Do you think that having the option to pay through PayPal would be useful? Paypal is sometimes useful
6. Out of 5 (with 5 being great) how would you rate us? 5 :D

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Phil Clements

Fri 19th Feb 2016

Your service was very good and efficient and I certain l will be using you again and certainly recommending you to my colleagues

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Peter Cole

Fri 19th Feb 2016

Very pleased with the service.  

I looked up SSP on the internet.  I needed security screw but didn’t know much about them.  Your video was really helpful to understand what the different  types are for.

I spoke to Mark after and was helped through what to buy.  The order came quickly and the product worked perfectly.

10 out of 10.

Thanks Mark and your team.

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Fred Harrison

Fri 19th Feb 2016

I simply say that this is the first time I have used your services and I was impressed by it.

The website worked for me in terms of what I needed to find and the delivery was excellent

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Ian Smith

Fri 19th Feb 2016

We chose the product for our benefit, your company came up top on google search

You delivered on time

A good service

5 out of 5

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Ade Cadman

Fri 19th Feb 2016

1.What made you choose to buy these products from SSP? Necessity

2. What did you think of the service? Very good

3. What did you think of the product? At present, good

4. We are currently re-developing our website, what improvements (if any) would you like to see? Not sure really 

5. Do you think that having the option to pay through PayPal would be useful? Yes

6. Out of 5 (with 5 being great) how would you rate us? 5

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John Whitley

Fri 19th Feb 2016

I was recommended to SSP by a fellow property owner, the product being required to prevent tampering with a programmable thermostat. Product appears excellent though not yet fitted. I would not be interested in paying with Pay Pal. I have only used your website once to order this product and although I tried to pay on-line with a debit card it did not work and I had to call you the next day.

Delivery was on the day stated.

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Tim Dent

Fri 19th Feb 2016

1.What made you choose to buy these products from SSP?

Found via Google, easy website and good range of products

2. What did you think of the service?

Very good, spoke with advisor who was very helpful

3. What did you think of the product?

Good, looks well made and sturdy

4. We are currently re-developing our website, what improvements (if any) would you like to see?

Nothing at the moment

5. Do you think that having the option to pay through PayPal would be useful?

yes this would be a good option

6. Out of 5 (with 5 being great) how would you rate us?

4.5 out of 5

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keith murdoch

Thu 18th Feb 2016

5 out of 5. It was for a small private Close to protect a Lych Gate. It is up and doing its job. Thanks

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Lucy Lea

Thu 18th Feb 2016

1.What made you choose to buy these products from SSP?

Very competitive rate

2. What did you think of the service?

excellent

3. What did you think of the product?

excellent

4. We are currently re-developing our website, what improvements (if any) would you like to see?

A bit clearer, larger pictures and writing

5. Do you think that having the option to pay through PayPal would be useful?

No as I’m a business

6. Out of 5 (with 5 being great) how would you rate us?

5 excellent – very speedy delivery and great communication

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Doug Hemmings

Thu 18th Feb 2016

Fast and efficient service. Thankyou.

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B. Kenningham

Wed 17th Feb 2016

What made you choose to buy these products from SSP? Our Downs Syndrome son was always adjusting our c/heating t/stat and  I saw your advert’ after using Google.
What did you think of the service? Very good but P & P seemed too much.
What did you think of the product? Great, solved our problem much to the dismay of our son, I’m afraid you’re not his friend.
Do you think that having the option to pay through PayPal would be useful? I don’t use PayPal
Out of 5 (with 5 being great) how would you rate us? 4

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Jez Cunningham

Wed 17th Feb 2016

1.What made you choose to buy these products from SSP?
I found you on a google search and it seemed you had a wide range of signs close to what we wanted

2. What did you think of the service?
I liked the very personal contact e.g. the sending of the proof copy

3. What did you think of the product?
The sign was just what we wanted. It was surprising (but pleasant) that the current pricing offered the custom sign for just a tiny bit more than the standard sign.

4. We are currently re-developing our website, what improvements (if any) would you like to see?
For a custom sign it would be useful to support the use of underline and bold (etc).  I inserted html-like tags into the simple text box but they were stripped out.  Maybe the possibility to attach a customer's draft (as a pdf) and then maybe you could skip the proof approval step.

5. Do you think that having the option to pay through PayPal would be useful?
Paypal is a quick option I often choose for low-value items, and I would probably have used it for this purchase.  It helps me but I realise it's not so great for you.

6. Out of 5 (with 5 being great) how would you rate us?
Probably close to 5.  I would have liked a thicker plastic option (2 or 3mm) or maybe backed by aluminium?  The p&p seemed expensive - until I received the sign and saw how well you had wrapped it!  And it's always a bit upsetting for a non-VAT registered buyer to be hit by the vat at the end. The 'cheap' sign had become pretty expensive when vat, and p&p, and vat-on-the p&p, were all added.  The option to choose on the first screen to show prices with or without vat all across the website would be nice

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Dan Goodbarn

Mon 15th Feb 2016

1.What made you choose to buy these products from SSP? Repeat customer – used your product several times (originally found you on google)

2. What did you think of the service? Very good

3. What did you think of the product? Expensive but good quality

4. We are currently re-developing our website, what improvements (if any) would you like to see? Something a little more modern looking? otherwise it’s ok

5. Do you think that having the option to pay through PayPal would be useful? Not to us personally but may help with some people

6. Out of 5 (with 5 being great) how would you rate us? 4 out of 5 (5 out of 5 if a bit cheaper)

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Steve Hayhurst

Mon 15th Feb 2016

1.What made you choose to buy these products from SSP?First company on web we found that supplied items we required
2. What did you think of the service?I thought it was excellent
3. What did you think of the product? Unfortunately have not seen the product as it was delivered to site, on speaking to our engineer he said they were what was exactly required.
4. We are currently re-developing our website, what improvements (if any) would you like to see? None at this present time as items required found quite easily.
5. Do you think that having the option to pay through PayPal would be useful? Not an option for our selves
6. Out of 5 (with 5 being great) how would you rate us?5

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Peter Eves

Sat 13th Feb 2016

1.What made you choose to buy these products from SSP? You had the product I wanted.
2. What did you think of the service? Great !
3. What did you think of the product? Product is excellent. Good customer service
4. We are currently re-developing our website, what improvements (if any) would you like to see? Site looks a little dated.
5. Do you think that having the option to pay through PayPal would be useful? Yes
6. Out of 5 (with 5 being great) how would you rate us? 5

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Paul Saffer

Fri 12th Feb 2016

1.What made you choose to buy these products from SSP? Someone told me about you on Facebook

2. What did you think of the service? excellent

3. What did you think of the product?  Really good – just what I needed

4. We are currently re-developing our website, what improvements (if any) would you like to see? Seemed fine to me!

5. Do you think that having the option to pay through PayPal would be useful? Nope- credit card is fine by me..

6. Out of 5 (with 5 being great) how would you rate us?  5 – you had what I wanted & delivered it really fast!

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Alan Rose

Fri 12th Feb 2016

Good service, unfortunately you were let down by the couriers, otherwise really good

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colin porter

Fri 12th Feb 2016

What made you choose to buy these products from SSP? Found you on the internet
What did you think of the service? Good service
What did you think of the product? good product
We are currently re-developing our website, what improvements (if any) would you like to see? Don't know
Do you think that having the option to pay through PayPal would be useful? yes
Out of 5 (with 5 being great) how would you rate us? 5

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Francis McDermott

Fri 12th Feb 2016

What made you choose to buy these products from SSP? Google search (previously bought from you)
What did you think of the service? Fine
What did you think of the product? good
We are currently re-developing our website, what improvements (if any) would you like to see? No thoughts
Do you think that having the option to pay through PayPal would be useful? Pay pal - yes please!
Out of 5 (with 5 being great) how would you rate us? 4/5

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Peter Coaster

Fri 12th Feb 2016

1.What made you choose to buy these products from SSP?

Great range of products and easy to navigate website

2. What did you think of the service?

Fantastic, I could not ask for more. Next working day delivery time cut off for small orders could be later but this is nit picking.

3. What did you think of the product?

Fantastic, what more could I say about stainless torx head screws

4. We are currently re-developing our website, what improvements (if any) would you like to see?

Website displays narrow on my screen, not sure if this is my browser(google chrome) that is the cause but I haven’t seen any other website display the same.

5. Do you think that having the option to pay through PayPal would be useful?

Not as a business, we always use credit cards. Maybe for small businesses or private sales

6. Out of 5 (with 5 being great) how would you rate us? 5 (Benchmark against the massive online wholesaler websites  and you are doing a grand job)

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Phillip Chick

Fri 12th Feb 2016

1.What made you choose to buy these products from SSP? Price, quality of the product + level of service from Alistair.

2. What did you think of the service? Very good, proffessional and easy to deal with.

3. What did you think of the product? Very good and better than other products I’d been looking at.

4. Was the website easy enough to use? Very easy.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Carol Osman

Thu 11th Feb 2016

1.What made you choose to buy these products from SSP? I have to say I Googled the sign I needed

2. What did you think of the service? Fabulous -  very quick and efficient

3. What did you think of the product? Good quality and just what I wanted

4. We are currently re-developing our website, what improvements (if any) would you like to see? Only used it once so not sure!

5. Do you think that having the option to pay through PayPal would be useful? I am buying on behalf of my Company so probably not

6. Out of 5 (with 5 being great) how would you rate us? 5

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Catherine

Sat 6th Feb 2016

1.What made you choose to buy these products from SSP?  Reliability, Good Value
2. What did you think of the service? Excellent
3. What did you think of the product? Very Good
4. We are currently re-developing our website, what improvements (if any) would you like to see? Seems fine to me
5. Do you think that having the option to pay through PayPal would be useful? Doesn’t make any difference to us
6. Out of 5 (with 5 being great) how would you rate us? 5

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Alan Neely

Fri 5th Feb 2016

1.What made you choose to buy these products from SSP? Recommendation
2. What did you think of the service? Good  
3. What did you think of the product? Good
4. We are currently re-developing our website, what improvements (if any) would you like to see? It was fine
5. Do you think that having the option to pay through PayPal would be useful? No
6. Out of 5 (with 5 being great) how would you rate us? 4

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Sarah Haseldine

Fri 5th Feb 2016

1.What made you choose to buy these products from SSP? – past experience

2. What did you think of the service? Good

3. What did you think of the product? Good quality & price

4. We are currently re-developing our website, what improvements (if any) would you like to see? Fine the way it is.

5. Do you think that having the option to pay through PayPal would be useful? No

6. Out of 5 (with 5 being great) how would you rate us? 5

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Lisa Coetzee

Fri 5th Feb 2016

1.What made you choose to buy these products from SSP?

After searching on Google for a specific sign (round no-entry 450mm) I came across your site: you had the product in stock and provided next day delivery

2. What did you think of the service?

Very helpful online chat and excellent next-day delivery

3. What did you think of the product?

Good standard

4. We are currently re-developing our website, what improvements (if any) would you like to see?

Can’t think of anything

5. Do you think that having the option to pay through PayPal would be useful?

No as I use a company credit card – my only requirement is an instant VAT invoice/receipt, not having to wait

6. Out of 5 (with 5 being great) how would you rate us?    5

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Tom Pattison

Fri 5th Feb 2016

I chose your company as you have a very good range of products.

Our delivery was on time and well packed.

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Pravin Makwana

Thu 4th Feb 2016

1.What made you choose to buy these products from SSP?   you were to supply bespoke sign to our requirement 

2. What did you think of the service?  excellent 

3. What did you think of the product?  excellent 

4. We are currently re-developing our website, what improvements (if any) would you like to see? Generally it's ok, would be nice to enter bespoke words direct and be able to view what the sign looks like .

5. Do you think that having the option to pay through PayPal would be useful? No  as i don't use paypal

6. Out of 5 (with 5 being great) how would you rate us?  5 

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John Cameron

Thu 4th Feb 2016

I have used your company previously and found it to have an excellent choice on parts I require. Your prompt service and good customer service are a credit to the way the company is run and I will return to use your service again.

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Maureen Hutton

Thu 4th Feb 2016

1.What made you choose to buy these products from SSP? I found you on the internet
2. What did you think of the service? The service was excellent
3. What did you think of the product? I have not actually seen the product as it was delivered today and I think already stuck on the vehicles
4. We are currently re-developing our website, what improvements (if any) would you like to see? Apart from perhaps a live blank sign to complete on line I found the site very good and the phone assistance even better !
5. Do you think that having the option to pay through PayPal would be useful? PayPal is my preferred option
6. Out of 5 (with 5 being great) how would you rate us? a Definite 5

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Nimar

Thu 4th Feb 2016

1.What made you choose to buy these products from SSP?    I choice to purchase the product that I required on finding it via a web search. Doing so I came across SSP. On calling SSP I spoke to a male ( I am choosing  not to mention any names ) who was not just polite but helpful in the sense that he appeared to give me a very good impression that he had all the time in the world to talk to me and provided knowledgeable advice in the product I was enquiring about.
2. What did you think of the service?  The service I received was of a good standard, it felt just right and therefore I would not expect anymore.
3. What did you think of the product?  The product I have purchased is to be used as a display unit, I have tried it out and it appears to work but can only give it a full comment once I install it onto a display stand.
4. We are currently re-developing our website, what improvements (if any) would you like to see?    Please improve the video play as I was unable to play watch your videos of the product via my apple devices. It would also be helpful if you can prove further info on each device on your web as to what each product can be used for or applied to.
5. Do you think that having the option to pay through PayPal would be useful?   No
6. Out of 5 (with 5 being great) how would you rate us?  I would give an overall rating of 4

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Norman

Wed 3rd Feb 2016

1.What made you choose to buy these products from SSP? Local To Me/Quick Delivery
2. What did you think of the service? Very Good
3. What did you think of the product?  Perfect / Outside Cabinet surounding TV in Beer Garden secured by Kinmar bolts
4. We are currently re-developing our website, what improvements (if any) would you like to see? N/A
5. Do you think that having the option to pay through PayPal would be useful? Yes
6. Out of 5 (with 5 being great) how would you rate us? 4

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Stuart Lovely

Mon 1st Feb 2016

1.What made you choose to buy these products from SSP? You had the products I wanted and could deliver next day
2. What did you think of the service? Excellent
3. What did you think of the product? Fault with first order but sorted quickly with no quibbles. Correct items seem very good
4. We are currently re-developing our website, what improvements (if any) would you like to see? some things difficult to find unless you knew where to look ie options to buy multiples of driver bits
5. Do you think that having the option to pay through PayPal would be useful? Yes PayPal would be a lot easier for payments
6. Out of 5 (with 5 being great) how would you rate us? 5 :-)

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Andy Hyder

Sat 30th Jan 2016

Googled the product we required and found SSP to be nearest match

Service was great, product was perfect and I would use you again

Out of 5 you would be 5.

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Christine Curran

Fri 29th Jan 2016

1.What made you choose to buy these products from SSP?

Price

2. What did you think of the service?

Very good

3. What did you think of the product?

Very good

4. We are currently re-developing our website, what improvements (if any) would you like to see?

Not sure – only used it a couple of times.

5. Do you think that having the option to pay through PayPal would be useful?

Yes that would be good

6. Out of 5 (with 5 being great) how would you rate us?

5

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James M Croke

Fri 29th Jan 2016

1.What made you choose to buy these products from SSP? – Easy to use website and extensive range

2. What did you think of the service?  - Very good – Delivery times are important and again met my expectation

3. What did you think of the product?  - Various products – very good quality

4. We are currently re-developing our website, what improvements (if any) would you like to see? – Better search facility, Would like to receive invoice in PDF format rather than in email.

5. Do you think that having the option to pay through PayPal would be useful?  - Use Paypal for business on regular basis  - it’s another option that would be helpful

6. Out of 5 (with 5 being great) how would you rate us?  (5)

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gary stratman

Tue 26th Jan 2016

Quickly then, in a couple of sentances........I chose to buy from you because I thought the product I wanted to purchase was easy to find on your website, gave dimensions which helped me select first time the correct part. Cost wise, you provide great value and the website was easy to purchase through. I could pay by card and got an email response from a named person. Delivery date was informed within that mail and the product arrived promptly, well packaged and undamaged. The product has been installed and looks great, great quality.

I would rate your company 5/5 based on this purchase, will use you again and recommend you to others.

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Rod Warrington

Tue 26th Jan 2016

1.What made you choose to buy these products from SSP? It looked as though they were quality goods and well-described. There were cheaper suppliers but this wasn't a consideration.
2. What did you think of the service? Excellent - goods received very quickly.
3. What did you think of the product? The screws etc. seem fine but I'll know for sure when I use them to fix a memorial plaque in a few weeks time.
4. We are currently re-developing our website, what improvements (if any) would you like to see? None.
5. Do you think that having the option to pay through PayPal would be useful? Definitely - I use PayPal wherever possible to avoid sharing card details with the world.
6. Out of 5 (with 5 being great) how would you rate us?

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Grace Williams

Fri 22nd Jan 2016

We bought a visitor book from SSP.  The process of the purchase was straightforward, delivery was made on time and the item was just as described and expected.  We would have no hesitation in using SSP again or recommending them to others."

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Linda O'Neill

Fri 22nd Jan 2016

1.What made you choose to buy these products from SSP? Used Google to search for product purchased and found your website informative.

2. What did you think of the service?  Excellent

3. What did you think of the product? Excellent

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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John Troughear

Fri 22nd Jan 2016

1.What made you choose to buy these products from SSP? The product fitted our requirement exactly
2. What did you think of the service? The service was excellent
3. What did you think of the product? The product was top quality and easy to fit
4. Was the website easy enough to use? The website was a piece of cake to use!
5. Out of 5 (with 5 being great) how would you rate us? 5 out of 5!Many thanks

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Jan de Ros

Thu 21st Jan 2016

1.What made you choose to buy these products from SSP? Recommended by Marlin Mechanical Basildon
2. What did you think of the service? Excellent
3. What did you think of the product? Perfect for what we wanted
4. Was the website easy enough to use? Very easy to use
5. Out of 5 (with 5 being great) how would you rate us? A big 5 – product arrived next day

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Stephen Cooper

Thu 21st Jan 2016

1.What made you choose to buy these products from SSP? I found the website by Googling and you had the product required at a reasonable price.
2. What did you think of the service? The service was very good
3. What did you think of the product? The product is exactly as required and has been fitted to appropriate walls around the car park
4. Was the website easy enough to use? The website enabled my to find the product I wanted, but it was not clear to me how or where the personalisation could be recorded, so I completed the order by phone
5. Out of 5 (with 5 being great) how would you rate us? 5

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Steve Laughlin

Thu 21st Jan 2016

1.What made you choose to buy these products from SSP? Google search
2. What did you think of the service? Good
3. What did you think of the product? Robust but not pretty
4. Was the website easy enough to use? No.  Data not in a user friendly format and no pdf data sheet to download.  
5. Out of 5 (with 5 being great) how would you rate us? 4

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Carl Smith

Thu 21st Jan 2016

1.What made you choose to buy these products from SSP? Good value exactly what I needed

2. What did you think of the service? Quick delivery, straight forward website

3. What did you think of the product? what I expected and Easy to install,

4. Was the website easy enough to use? Yes, I like easy to use websites, I soon leave if I run into any issues but SPP was straight forward

5. Out of 5 (with 5 being great) how would you rate us? This was my first order but as far as my experience went I would rate you as a 5

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Robert Sherringdon

Thu 21st Jan 2016

To be honest,I found you by chance on the internet. More than happy with the product and the customer service. As an occasional internet purchaser, I found the web site ok ,but not overly easy and a bit bland . Overall 4 out of 5

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Joe Coutts

Sun 17th Jan 2016

1. What made you choose to buy these products from SSP? Only version of sign I found online.
2. What did you think of the service? As expected. No problems. I would have appreciated a slower, cheaper choice of delivery. Over £6 for a £14 item is out of proportion.
3. What did you think of the product? Fitted description.
4. We are currently re-developing our website, what improvements (if any) would you like to see? I had no difficulty.
5. Do you think that having the option to pay through PayPal would be useful?I don't use PayPal.
6. Out of 5 (with 5 being great) how would you rate us? **** 4 stars; due to no slower, cheaper delivery choice.

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Paul Heiford

Fri 15th Jan 2016

1.What made you choose to buy these products from SSP? I needed a few different items, SSP seemed to be the only supplier which done them all

2. What did you think of the service?  Very good, well informed at all times, quick delivery too.

3. What did you think of the product? Again, very good. I got exactly what I ordered.

4. Was the website easy enough to use? Yes, good search facility.

5. Out of 5 (with 5 being great) how would you rate us? 5, already saved into favourites and will use again.

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Jonathan Jennings

Fri 15th Jan 2016

Products I ordered were just what I needed in suitable quantity sizes at a reasonable amount. Fast delivery and easy order process. Yes 5 out of 5 is a good score.

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Ian Baller

Fri 15th Jan 2016

1. What made you choose to buy these products from SSP? after looking on search engines your site was most useful having the product I needed readily available
2. What did you think of the service? service was much better than expected, superfast delivery. I ordered one day it was here the next
3. What did you think of the product?  not installed the product yet, but on inspection it looks ideal
4. Was the website easy enough to use? website was very easy to navigate
5. Out of 5 (with 5 being great) how would you rate us? 5+

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Lorna Adam

Fri 15th Jan 2016

1.What made you choose to buy these products from SSP? Reasonably priced/good delivery time

2. What did you think of the service? Very good

3. What did you think of the product? Very good

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 4

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Vicky Goodridge

Fri 15th Jan 2016

1.What made you choose to buy these products from SSP? We needed the products as we ran out. 

2. What did you think of the service? Very good service and very friendly customer service.

3. What did you think of the product?  Professional.

4. Was the website easy enough to use? The website was easy enough to use however, I had to search how we would pay as a school. Other than that really good.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Susan Lee

Thu 14th Jan 2016

1.What made you choose to buy these products from SSP? Because SSP had the product we wanted.

2. What did you think of the service? Very good as delivery was prompt.

3. What did you think of the product?  Exactly what we wanted and as described on website.

4. Was the website easy enough to use? It was easy enough.

5. Out of 5 (with 5 being great) how would you rate us? 5

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John Murphy

Thu 14th Jan 2016

1.What made you choose to buy these products from SSP? Had what I required to order

2. What did you think of the service? First Class Service

3. What did you think of the product? Product was of a good standard

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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Andy Keane

Thu 14th Jan 2016

1.What made you choose to buy these products from SSP? Searched on internet and the only supplier I could find for what I needed.

2. What did you think of the service? V good

3. What did you think of the product? V good, did exactly what it said on the tin!

4. Was the website easy enough to use? OK, larger product images and dimensions would be good and spec sheets in PDF to send to clients would be really handy.

5. Out of 5 (with 5 being great) how would you rate us? 4

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Jackie Cheeseman

Thu 14th Jan 2016

1) What made you choose to buy these products from SSP?    Compared prices online, SSP was the cheapest (including Amazon!)  Also liked the Local Authority blurb on your home page and we could set up an order with you.  We have a school credit card but keep the limit to a minimum and are often struggling.  As a school in charge of our own budget we pay suppliers promptly.
2) What did you think of the service? Excellent
3) What did you think of the product? To be honest I haven’t seen it yet (I am on floor 2 and don’t get out much)
4) Was the website easy enough to use?    Excellent
5) Out of 5 (with 5 being great) how would you rate us?    5 – great

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Kerrie Thacker

Thu 14th Jan 2016

1.What made you choose to buy these products from SSP?

Found this website easy to order what we require.

2. What did you think of the service?

Easy to use, delivery isn’t always fast though

3. What did you think of the product?

Everything we require it a visitors book

4. We are currently re-developing our website, what improvements (if any) would you like to see?

Sections for special offers

5. Do you think that having the option to pay through PayPal would be useful?

Personally and for the company I work for wouldn’t be useful, we use purchasing cards or purchase orders

6. Out of 5 (with 5 being great) how would you rate us?

4

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Philip O'Donnell

Fri 8th Jan 2016

1.What made you choose to buy these products from SSP? – I am a returning customer and was very happy the last time.

2. What did you think of the service?  - Perfect, and I wasn’t expecting the goods the following day.

3. What did you think of the product? – Exactly as described and seem to be good quality products

4. Was the website easy enough to use? - I had no problems navigating the site. Very easy.

5. Out of 5 (with 5 being great) how would you rate us? - Definitely 5.

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Chris Bowes

Fri 8th Jan 2016

Very happy with the service received

1.What made you choose to buy these products from SSP? PRICE AND QUALITY
2. What did you think of the service? VERY GOOD
3. What did you think of the product? JUST WHAT WE NEEDED
4. Was the website easy enough to use? IT WAS, BUT THE “CHECKOUT” DIDN’T WORK BUT A MEMBER OF YOUR TEAM DID RING ME TO TAKE THE ORDER DETAILS OVER THE PHONE WHICH WAS GOOD SERVICE.
5. Out of 5 (with 5 being great) how would you rate us? 4.5

 

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Dave Higgins

Fri 8th Jan 2016

1.What made you choose to buy these products from SSP?

I was asked to purchase this item by our maintenance team

2. What did you think of the service?

The service was fine

3. What did you think of the product?

I can’t really comment on the product as I am not the end-user

4. Was the website easy enough to use?

The website was fine to use- quite straightforward

5. Out of 5 (with 5 being great) how would you rate us?  4.5

(I never give 5, in case of complacency!)

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Dan Milne

Fri 8th Jan 2016

1. Your products are competitively priced.
2. The service was polite, efficient and delivery was fast.
3. The products I ordered are well made and fit for purpose.
4. Your website was easy to navigate.
5. I rate you 5 out of 5.

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Elizabeth Kewish

Wed 6th Jan 2016

I was looking for the correct sized passes

The service was very good, very quick!

Product is good, just the right size.

Website is very simple to use.

5/5

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Alan Henderson

Wed 6th Jan 2016

1.What made you choose to buy these products from SSP? Needed the product and saw it on line, your site was good
2. What did you think of the service?  No complaints.
3. What did you think of the product? Excellent
4. Was the website easy enough to use? Yes vey
5. Out of 5 (with 5 being great) how would you rate us? 4 because of postage cost

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Keith Poulton

Wed 6th Jan 2016

1.What made you choose to buy these products from SSP? Requested by our Customer
2. What did you think of the service? Good (spoke with someone regarding stock levels – v helpful & polite)
3. What did you think of the product? Direct despatch – unable to comment
4. Was the website easy enough to use? Average – Part Numbers would be good for us to reference
5. Out of 5 (with 5 being great) how would you rate us? 4.5

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Aidan Brennan

Mon 4th Jan 2016

1.What made you choose to buy these products from SSP?

Googled head protection your site came up.

2. What did you think of the service?

Excellent.

3. What did you think of the product?

Haven’t used it yet.

4. Was the website easy enough to use?

Yes.

5. Out of 5 (with 5 being great) how would you rate us?

5

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Lee R. Gouldstone

Tue 29th Dec 2015

What made you choose to buy these products from SSP? – have used before, good price, simple service, someone answers the phone.
What did you think of the service?  -very good, however, had to request the proof, but was so simple it was unlikely to be incorrect, also pre drilled holes that were offered, were not done.
What did you think of the product?  - exactly as expected, just with out holes.
Was the website easy enough to use?  -yes.
Out of 5 (with 5 being great) how would you rate us? – 4.

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lee thomas

Tue 29th Dec 2015

1.What made you choose to buy these products from SSP? I found you on the Internet. You had a wind choice of products and your delivery time was quick.
2. What did you think of the service? Very good, I did not encounter any problems.
3. What did you think of the product? Good but unfortunately I will be returning the order as the customer cancelled the job last minute.
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 4

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Lynn Hughes

Wed 23rd Dec 2015

1.What made you choose to buy these products from SSP?  - previously have purchased from you  
2. What did you think of the service?  - excellent as usual
3. What did you think of the product?   - good quality & reasonable price
4. Was the website easy enough to use?  - I do get confused as to which item to order - too much information on one page
5. Out of 5 (with 5 being great) how would you rate us?  4

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Kirsty Dixon

Fri 18th Dec 2015

1.What made you choose to buy these products from SSP? I had been looking for alternatives as the supplier we usually buy from was out of stock, you had a stock and were cheaper!
2. What did you think of the service? The service was great, especially Alistair who served me. He called me back after my order was placed to let me know that it may take a bit longer to come due to the Forth Bridge closure on my end so might not be next day delivery. When I phoned on the day of delivery to check the status he was very helpful and told me what time it was expected to arrive, unfortunately the office was going to be closed at that time and Alistair then contacted the driver and arranged for it to be dropped off earlier. Excellent customer service. Would definitely recommend and use the company again.  
3. What did you think of the product? The product was exactly as described on the website and what we required.
4. Was the website easy enough to use? No problems with the use of the website.
5. Out of 5 (with 5 being great) how would you rate us? Definitely a 5, and would use you again. Thank you!

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Graham Harris

Fri 18th Dec 2015

Bought from SSP because we found the item we needed on your website which was easy to was easy to navigate    
 
Prompt delivery and product does the job

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Phil Taylor

Fri 18th Dec 2015

1.What made you choose to buy these products from SSP?
Products met my requirements
2. What did you think of the service?
Excellent
3. What did you think of the product?
Very good indeed
4. Was the website easy enough to use?
Very
5. Out of 5 (with 5 being great) how would you rate us?
5

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Matthew English

Fri 18th Dec 2015

1. Found you via a google search,  was the cheapest price for the product required.

2. Service was great, prompt delivery and invoicing.

3.  Product was as expected and good quality (the amount of tape holding the signs together may have been a little excessive.. if amusing watching someone trying to get it all off.)

4.  Website was user friendly, had no issues ordering from it.

5. 5 out of 5, great service, high quality product and prompt delivery

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Stewart Kelly

Thu 17th Dec 2015

1.What made you choose to buy these products from SSP? Good service and choice on previous enquiries.
2. What did you think of the service? Excellent.
3. What did you think of the product? Exactly what we required.
4. Was the website easy enough to use? Very simple.
5. Out of 5 (with 5 being great) how would you rate us? 5

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Marcus Allard

Thu 17th Dec 2015

I recently bought some screws and the driver bit was missing when I received the delivery. A replacement was promptly sent - the sales person was very helpful and I was happy with the service.

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Ian Byrne

Thu 17th Dec 2015

1.What made you choose to buy these products from SSP?  Availability and price originally

2. What did you think of the service? Excellent – both on delivery and customer service

3. What did you think of the product? Exactly what we need

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us?  5

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Steve Peto

Thu 17th Dec 2015

1.What made you choose to buy these products from SSP? Your details were passed on to me by your suppliers

2. What did you think of the service? Very good with prompt delivery, prices on the high side but you had the screw size I needed.

3. What did you think of the product? It is only a screw but the ones I have used have been properly formed with clean threads

4. Was the website easy enough to use? Yes No problem at all

5. Out of 5 (with 5 being great) how would you rate us? 4 better prices would have been a 5

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Alex Marshall

Thu 17th Dec 2015

1.What made you choose to buy these products from SSP?
Recommended by Chief Inspector
2. What did you think of the service?
Fast and efficient
3. What did you think of the product?
As described
4. Was the website easy enough to use?
Easy enough. Lots of products to little to pick out by browsing, had to use search functionality to pinpoint products
5. Out of 5 (with 5 being great) how would you rate us?
4 - Products as described, fast and effective service

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Martin James Lewis

Mon 14th Dec 2015

1.What made you choose to buy these products from SSP?
Price and free delivery
2. What did you think of the service?
Perfectly satisfied
3. What did you think of the product?
Cannot answer until end Jan when they arrive, I live and work in Thailand and am building a house. Delivery is to Thailand
4. Was the website easy enough to use?
Simple to use for me
5. Out of 5 (with 5 being great) how would you rate us?
Given the product is as advertised it would be 5

In particular I would say that I like the clarity of the website in that prices are clearly advertised. Other sites I visited did not show the prices and I had to request a quote.

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Julie Roberts

Sun 13th Dec 2015

1.What made you choose to buy these products from SSP?
Style and price
2. What did you think of the service?
Absolutely brilliant, a person to talk to and help with the delivery instructions
3. What did you think of the product?
Looks great
4. Was the website easy enough to use?
Yes
5. Out of 5 (with 5 being great) how would you rate us?
Great big 5

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Chris Fry

Sat 12th Dec 2015

Thanks for prompt delivery of safety sign.

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Jo Moore

Fri 11th Dec 2015

We have bought before from you, I had a problem and rang up, your staff where very helpful.  I would order from you again and would recommend you

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Christine Davison

Fri 11th Dec 2015

1.What made you choose to buy these products from SSP? We searched for this product on the internet and found it to be ideal for our requirements and the price was reasonable.
2. What did you think of the service? The service we received was very prompt with very quick delivery.
3. What did you think of the product? The product suits our needs, although we do have to train everyone to complete and sign the badges in the correct order.
4. Was the website easy enough to use? Website was quite easy to navigate through.
5. Out of 5 (with 5 being great) how would you rate us? Our current rating is 5.

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Paul Shergold

Fri 11th Dec 2015

1.What made you choose to buy these products from SSP?

Good to Go seems an excellent safety management system. We are currently trialling the system and if successful will implement it on site.

2. What did you think of the service?

Fast delivery

3. What did you think of the product?

As described and suitable for the job.

4. Was the website easy enough to use?

Yes, very easy to use.

5. Out of 5 (with 5 being great) how would you rate us? 4

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Victoria Lorence

Fri 11th Dec 2015

1.What made you choose to buy these products from SSP?   Value for money

2. What did you think of the service?     Great A+

3. What did you think of the product?   What I wanted

4. Was the website easy enough to use?  Yes pictures need to be a bit bigger

5. Out of 5 (with 5 being great) how would you rate us?  5

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Debbie McCann

Fri 11th Dec 2015

1.What made you choose to buy these products from SSP?

Searching google to buy that particular sign

2. What did you think of the service?

Excellent, easy to process order, arrived super fast and great quality product

3. What did you think of the product?

Excellent quality for money

4. Was the website easy enough to use?

Yes, very user friendly

5. Out of 5 (with 5 being great) how would you rate us?

5 – overall great shopping experience, I have already been back for more and will do again

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Keith Stubbs

Fri 11th Dec 2015

SSP was the only provider I could find to supply suitable security bolts for my item. The website was clear and made ordering easy, with excellent customer service follow through, following an issue with the courier company.

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Chris Williams

Fri 11th Dec 2015

It was only a small item but the response and attention was great.
I look forward to buying from you in the future.

1.What made you choose to buy these products from SSP? The product was exactly what I was looking for
2. What did you think of the service? First class, I made an enquiry and the response was very efficient
3. What did you think of the product? The product is exactly what I was looking for: god quality and functional.  
4. Was the website easy enough to use? The website was very easy to use.
5. Out of 5 (with 5 being great) how would you rate us? I would rate you 5.

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Amber Abbs

Tue 8th Dec 2015

I Googled Safety Signs and your website came up. It was smart, professional and easy to navigate.  That sold it for me. I trusted you would send me quality products and you did.  Service was great, postage quick and well packed. I would rate your company a 5

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Kathryn Wood

Fri 4th Dec 2015

1.What made you choose to buy these products from SSP? A few years ago, I searched online for a visitors book as we wanted to change our signing in procedure and found your product and we’ve been using them ever since.  I just need to buy the refills every few months or so
2. What did you think of the service? Excellent service
3. What did you think of the product? Serves its purpose well
4. Was the website easy enough to use? Yes, no problems
5. Out of 5 (with 5 being great) how would you rate us? Definitely a 5

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Amy Rowland

Fri 4th Dec 2015

1.What made you choose to buy these products from SSP?
We wanted to find a small sign for press to exit, and when we searched on Google images your site came up as one of the first ones.
2. What did you think of the service?
Excellent delivery time and easy to use website.
3. What did you think of the product?
Great product, exactly what we were looking for
4. Was the website easy enough to use?
yes very straightforward and was easy to order the product, would recommend.
5. Out of 5 (with 5 being great) how would you rate us?
5

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Les Stevens

Fri 4th Dec 2015

I think the fact that West Camel Parish Council are are repeat, repeat customer gives the best possible feedback on the service SSP offer and rest assured we will be back and wouldn't hesitate to recommend SSP to other councils. 

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Wendy Woodward

Fri 4th Dec 2015

Great service, will definitely use the site again!

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Sean Taplin

Thu 3rd Dec 2015

I needed some security fixings which proved to be outside the stock of the usual outlets (RS, Screwfix etc) and I stumbled on SSP through Google. I'm impressed by the range of fixings, the prices are reasoinalbe and the minimum quantities are practical for the type of projects we handle.

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Kelly Frost

Thu 3rd Dec 2015

1.What made you choose to buy these products from SSP?
You had what I was looking for.

2. What did you think of the service?
Very good.

3. What did you think of the product?
Not used them yet but they look fine.

4. Was the website easy enough to use?
Yes

5. Out of 5 (with 5 being great) how would you rate us?
4

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Michael Vigars

Thu 3rd Dec 2015

1.What made you choose to buy these products from SSP? Found easily on your website.
2. What did you think of the service? Very good thankyou.
3. What did you think of the product? Excellent, did the job & fitted well.
4. Was the website easy enough to use?Yes, no problems.
5. Out of 5 (with 5 being great) how would you rate us? 5, thank you very much

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Philip C WILLIS

Wed 2nd Dec 2015

1.What made you choose to buy these products from SSP?
Unique product range.

2. What did you think of the service?
Excellent.

3. What did you think of the product?
As described. (Not actually used them yet).

4. Was the website easy enough to use?
Yes.

5. Out of 5 (with 5 being great) how would you rate us?
5.

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Dudley Bradley

Wed 2nd Dec 2015

1.What made you choose to buy these products from SSP?

It was exactly what I was looking for when I searched on the internet.

2. What did you think of the service?

Excellent

3. What did you think of the product?

It did what it said on the tin!

4. Was the website easy enough to use?

Yes

5. Out of 5 (with 5 being great) how would you rate us?

5

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Rob Boulton

Tue 1st Dec 2015

1.What made you choose to buy these products from SSP? We needed a confidential visitors book and your product options were just what we were after

2. What did you think of the service? Service was great, from ordering to dispatch to actually receiving the visitors book – all very speedy and efficient

3. What did you think of the product? Very impressed with the product.  The visitors book is ideal, and the fact it comes with the visitor badges gave us everything we needed so we’re delighted with the purchase.

4. Was the website easy enough to use? Very easy to use and navigate

5. Out of 5 (with 5 being great) how would you rate us? 5 out of 5 from me, fantastic service

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Jean Watson

Tue 1st Dec 2015

I cannot rate the whole experience from start to finish highly enough.

We bought the product from you because of the way Gwyn on answering the phone was so helpful and made the buying of the product so easy. Your prices didn’t really matter after that but I have to say they are very reasonable and the product is great. The website did not show exactly what I wanted hence speaking to Gwyn. A rating of 5 is very easy to give to your firm.

Thank you for such a brilliant service.

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Neil

Tue 1st Dec 2015

Thought the service was very good and it was a pleasure doing business with you.

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Chris Stokes

Mon 30th Nov 2015

1.What made you choose to buy these products from SSP? Product I needed at a reasonable price

2. What did you think of the service? good

3. What did you think of the product? good

4. Was the website easy enough to use? yes

5. Out of 5 (with 5 being great) how would you rate us? 5

Use you again – yes.

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John Murphy

Mon 30th Nov 2015

1.What made you choose to buy these products from SSP? Internet search – best product at a reasonable price...
2. What did you think of the service? Excellent
3. What did you think of the product? Looks great, exactly what we want – easy to fit over the stat – we’ll know more when I take it out to France and fit it...
4. Was the website easy enough to use? Fine
5. Out of 5 (with 5 being great) how would you rate us? 5 – well done

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Roger Gibson

Mon 30th Nov 2015

Had advice by phone and live chat. Clear. easy to use website. Fast delivery. Impressed--Thanks

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Richard Crowdy

Mon 30th Nov 2015

1.What made you choose to buy these products from SSP? Already purchased from you

2. What did you think of the service? Very good.  Helpful on the phone, and quick despatch

3. What did you think of the product? Good

4. Was the website easy enough to use? Yes, but needed help to identify product I needed

5. Out of 5 (with 5 being great) how would you rate us? 5

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Alan Rose

Mon 30th Nov 2015

Everything is what I expected –GREAT- Thank You

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Mark Reeves

Fri 27th Nov 2015

1.What made you choose to buy these products from SSP? Sales team had selected the products whilst quoting for the project.

2. What did you think of the service? Good and helpful.

3. What did you think of the product? Reasonable quality.

4. Was the website easy enough to use? Average.

5. Out of 5 (with 5 being great) how would you rate us? 4

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Jean Watson

Thu 19th Nov 2015

Received with thanks Gwyn and if all business's worked as well as you have for me my job would be a lot easier. It has been a pleasure.

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Alex Scott

Thu 19th Nov 2015

Very efficient and thanks for the quick response and delivery

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Richard Conlon

Thu 19th Nov 2015

Very good

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Dan Ritchie

Thu 19th Nov 2015

1.What made you choose to buy these products from SSP?
Searching online
2. What did you think of the service?
Outstanding
3. What did you think of the product?
Again, outstanding
4. Was the website easy enough to use?
Yes- although I mainly did everything on the phone
5. Out of 5 (with 5 being great) how would you rate us?
5

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Darren Johnson

Thu 19th Nov 2015

What did you think of the service? Very Good
What did you think of the product? Very Good, but have fitted these items before.
Was the website easy enough to use? Yes.
Out of 5 (with 5 being great) how would you rate us? 4.5

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alan ashton

Thu 19th Nov 2015

1.What made you choose to buy these products from SSP?
Google search engine guided me to your web site and price seemed reasonable
2. What did you think of the service?
Excellent
3. What did you think of the product?
Not yet used to see if durable in UK weather
4. Was the website easy enough to use?
Yes
5. Out of 5 (with 5 being great) how would you rate us?
4 out 5 would be & if I had used and all goes well

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Alan Kingsland

Thu 19th Nov 2015

1.What made you choose to buy these products from SSP?  good

2. What did you think of the service?   good

3. What did you think of the product? good

4. Was the website easy enough to use?   yes

5. Out of 5 (with 5 being great) how would you rate us?   4

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John Chittock

Wed 18th Nov 2015

1.What made you choose to buy these products from SSP?
[JC] You were selling direct from UK. Most competitors needed to get from USA.
2. What did you think of the service?
[JC] Excellent
3. What did you think of the product?
[JC] I would have preferred a slightly stronger lock, this one looks like it might break if used too much
4. Was the website easy enough to use?
[JC] Yes
5. Out of 5 (with 5 being great) how would you rate us?
[JC] 5

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Kaye Hunter

Fri 13th Nov 2015

We chose the product because it satisfied our requirement, delivery was fast, the product was as described and the website was easy to use.

We would rate the service as 4/5

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John Williams

Fri 13th Nov 2015

1.     Found you on website and price and specification matched my expectations
2.    Service very good, no issues
3.    Product is in good condition and suits the spec I required.
4.    Web site clear and user friendly
5.    No question (5) I will use again in the future.

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Alan Clark

Fri 13th Nov 2015

A very detailed web site

The service that we received was first class.

The product that we received was the correct item and of high quality

The web site was easy to use unlike some that I have used in the past and got so frustrated I used an alternative web provider.

Top marks 5

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Carol Robinson

Thu 12th Nov 2015

I had excellent service!  I would highly recommend you

1.What made you choose to buy these products from SSP?… I spoke to an extremely helpful man that provided me with full information on the products, and recommendations to make the best decision within my budget.  Also effort was made to find the best way of making the purchase to achieve free delivery.
2. What did you think of the service?  Up there with the best
3. What did you think of the product?  I haven’t tested it yet as it went to my builder at my property address.
4. Was the website easy enough to use?  Yes
5. Out of 5 (with 5 being great) how would you rate us? 5

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Gavin Plews

Thu 12th Nov 2015

1.What made you choose to buy these products from SSP?  Client specification

2. What did you think of the service?  Excellent service, shame it wasn’t delivered as requested via email.

3. What did you think of the product? We have not installed yet.

4. Was the website easy enough to use? Very easy to use.

5. Out of 5 (with 5 being great) how would you rate us? 4/5

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Rita Ashton

Thu 12th Nov 2015

Will definitely be using you again.  Excellent customer services and turnaround quick.  Would give 5/5

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Sarah Wood

Thu 12th Nov 2015

Super efficient and nice customer service

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Des Kindley

Thu 12th Nov 2015

1.What made you choose to buy these products from SSP? Because it was the most suitable for our needs
2. What did you think of the service? Excellent very helpful
3. What did you think of the product? Ok. Haven't fixed it yet but I'm sure it will be ok
4. Was the website easy enough to use? Some of the products were a bit small
5. Out of 5 (with 5 being great) how would you rate us? 5

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Olivia

Thu 12th Nov 2015

1.What made you choose to buy these products from SSP?
2. What did you think of the service? - Excellent
3. What did you think of the product? - Just what we wanted
4. Was the website easy enough to use? - Very simple
5. Out of 5 (with 5 being great) how would you rate us? 5

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Lee Brewster

Thu 12th Nov 2015

The experience of my recent purchase was absolutely fine, timely, accurate and the products were exactly as expected.

I own a small engineering company, we supply a yacht manufacturer and security has become a significant part of their spec so hopefully it will be the first of many orders from SSP.

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Mike Porter

Wed 11th Nov 2015

1.What made you choose to buy these products from SSP?

[Mike Porter] Recommended by the manufacturer

2. What did you think of the service?

[Mike Porter] Excellent

3. What did you think of the product?

[Mike Porter] Good, it was exactly what I required

4. Was the website easy enough to use?

[Mike Porter] Yes

5. Out of 5 (with 5 being great) how would you rate us?

[Mike Porter] 5

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Sarah Taplin

Wed 11th Nov 2015

1.What made you choose to buy these products from SSP?  Quick delivery time and possibility of item being in stock

2. What did you think of the service?  Fantastic

3. What did you think of the product? Did what it said on the tin

4. Was the website easy enough to use? Slightly concerned as went to use the website to pay and our internet provider said it was not safe to do so – had to phone 

5. Out of 5 (with 5 being great) how would you rate us? 4

[SSP Comment: Many thanks for you feedback. We feel you did the right thing by ringing our office. This error was caused by a temporary glitch on the website that was beyond our control and affected many websites worldwide. This has now been rectified and we are assured that this 23 minutes of downtime experienced will not happen again]

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Dave Wood

Sat 7th Nov 2015

Great service, arrived on time, fitted and works fine. Thanks.

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Ishbel Hendry

Fri 6th Nov 2015

1.What made you choose to buy these products from SSP? I was having trouble finding them in the shops up here in the highlands and so I googled the signs and your shop came up. I approached another shop and they were less than helpful and so I phoned up your  number.

2. What did you think of the service? Excellent very efficient and when you said it would be next day delivery I didn’t believe you as I have become very cynical next day can sometimes mean next week. But you proved me wrong and they arrived the next day. Most impressed!

3. What did you think of the product? Just what I wanted

4. Was the website easy enough to use? I phoned up because the internet in our part of the country is a bit dodgy but looking through the website was easy. I prefer to phone up and order things because I have tried in the past to order items and been half way through the process and the internet stops working so I couldn’t comment on that but the website was easy enough to look through.

5. Out of 5 (with 5 being great) how would you rate us? A definite 5

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Barney Robertson

Fri 6th Nov 2015

1.What made you choose to buy these products from SSP? Exactly what I required
2. What did you think of the service? Good
3. What did you think of the product? Good
4. Was the website easy enough to use? Simple and efficient
5. Out of 5 (with 5 being great) how would you rate us? 5

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Julia Davison

Fri 6th Nov 2015

Customer Service, website etc was all great with no problems.

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Terry Vagg

Fri 6th Nov 2015

1.What made you choose to buy these products from SSP?  Identified item required by a web search

2. What did you think of the service? Good

3. What did you think of the product? Ok

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 4

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Brian Jeffery

Thu 5th Nov 2015

1.What made you choose to buy these products from SSP?  Exactly what I needed

2. What did you think of the service? Excellent

3. What did you think of the product? Excellent

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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Jason Holland

Thu 5th Nov 2015

1.What made you choose to buy these products from SSP? Quality and price
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Was the website easy enough to use? Yes but my card payment wouldn’t go through so had to call up to complete transaction
5. Out of 5 (with 5 being great) how would you rate us? 5

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Paul Hamilton

Thu 5th Nov 2015

1.What made you choose to buy these products from SSP? Your company had what we needed (searched on google)

2. What did you think of the service? Good

3. What did you think of the product? Good

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 5 – no problems arrived on time

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John Barry

Thu 5th Nov 2015

Green break glass and exit push. Arrived next day & at less cost that the local trade counter. We will use you again

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Edgar Simpkins

Thu 5th Nov 2015

We were very satisfied with your product and service

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Vikki Campbell

Thu 5th Nov 2015

With regards to the website and delivery, it was easy and quick which helps me in supporting our Engineers who require these items on site quickly, so many thanks,

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Mark Fulton

Wed 4th Nov 2015

1.What made you choose to buy these products from SSP? - The website was extremely easy to use and in particular, the web chat helped me find what I was looking for. In addition, the video on Security items was a nice touch too.
2. What did you think of the service? - Excellent, the web chat was helpful and I was impressed that I was contacted later before the order went out to check I was happy.
3. What did you think of the product? - So far so good, although I haven't actually used the security items fully yet. I have just checked them for sizing and all seems good.
4. Was the website easy enough to use? - Yes, fairly straight forward. The only issue I had was with the sizing as I was working in inches or cms and the screw/bolt sizes were not. Perhaps a sizing table might help but I am not sure if this is something others would feel required.
5. Out of 5 (with 5 being great) how would you rate us? 5 - many thanks for all your help.

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John Fensom

Mon 2nd Nov 2015

Answered telephone enquiry promptly. Web site works well. Good quality product. 5 stars.

Thank you Mark

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Les Chapman

Sun 1st Nov 2015

1.What made you choose to buy these products from SSP? Availability of product for my needs
2. What did you think of the service?  Excellent service, straight forward ordering process
3. What did you think of the product?  Brilliant, using it in a care home to cover a wireless router to stop staff tampering
4. Was the website easy enough to use?  Very easy, clear and concise product categories
5. Out of 5 (with 5 being great) how would you rate us?  5 out of  5 will use you again with confidence

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Malcolm Gallon

Sat 31st Oct 2015

1.What made you choose to buy these products from SSP? A quick web search pretty much resulted in you being the only company that offered the products I wanted with the easy of online ordering.
2. What did you think of the service? Very impressive service. Quick delivery and excellent product.
3. What did you think of the product? Exactly what I was expecting so no problems here.
4. Was the website easy enough to use? Yes no problem, good communication as well. I hadn't realised it was going to be signed for delivery by courier, but when I asked for the delivery address to be changed to my work address this was done without any hassle.
5. Out of 5 (with 5 being great) how would you rate us? An impressive 5 (Highly recommended)

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Claire

Fri 30th Oct 2015

1.What made you choose to buy these products from SSP?  Cheapest found on net

2. What did you think of the service?  good

3. What did you think of the product? good

4. Was the website easy enough to use? yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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Barry Radband

Fri 30th Oct 2015

The service was great, delivered in a timely fashion and the product was as described.

Great service all round, well done

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Darrin King

Fri 30th Oct 2015

Happy with your service

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Keith Dunkley

Fri 30th Oct 2015

1.What made you choose to buy these products from SSP? Did search on line
2. What did you think of the service? Good turn round from placement of order to delivery
3. What did you think of the product? Good quality
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 5

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Grace Davies

Fri 30th Oct 2015

1.What made you choose to buy these products from SSP?

Good prices and a good committed to lead time

2. What did you think of the service? Helpful and quick

3. What did you think of the product? Exactly what I had asked for

4. Was the website easy enough to use? yes

5. Out of 5 (with 5 being great) how would you rate us? 4.5

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NIral Patel

Fri 30th Oct 2015

1.What made you choose to buy these products from SSP? I searched internet for what I wanted. Yours was only site that had it.
2. What did you think of the service? V good
3. What did you think of the product? Looks good but I haven't put them up yet. About to do it now.
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 4

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Rob Goulding

Mon 26th Oct 2015

1.What made you choose to buy these products from SSP? The wide range of choice

2. What did you think of the service? Quick and simple

3. What did you think of the product? Appears to be durable and well made

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 4 out of 5

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Chris Chopping

Sun 25th Oct 2015

Overall I have been very pleased with the service I have received from you.

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Craig Witherwick

Sat 24th Oct 2015

We purchased the products from your company because of the price and overall quality of the product. The delivery was on time and the service was excellent. I will definitely use your company again in the future.

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Jim and Jess Dale

Fri 23rd Oct 2015

1.What made you choose to buy these products from SSP?

   Did a Google search, good choice and product information.

2. What did you think of the service?

    Excellent

3. What did you think of the product?

    Very pleased and did what you said.

4. Was the website easy enough to use?

    Very

5. Out of 5 (with 5 being great) how would you rate us?

    5

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John Rimmer

Fri 23rd Oct 2015

Very good service, delivery next day, first class.

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Patrick Cody

Fri 23rd Oct 2015

1.What made you choose to buy these products from SSP?  Product fitted our specific needs

2. What did you think of the service?   Helpful, speedy and informative

3. What did you think of the product?  Good

4. Was the website easy enough to use?   Yes

5. Out of 5 (with 5 being great) how would you rate us?   5

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james farmer

Fri 23rd Oct 2015

You had the product we needed.

Excellent service Alister took the phone call found in stock what we needed and got it posted the same day.

product suited the job we needed it for.

5/5

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Malcolm Harnden

Thu 22nd Oct 2015

1.What made you choose to buy these products from SSP? it looked like a quality product from the picture plus you explained exactly what it fitted

2. What did you think of the service? as good as other online shops, delivery was fast and packaging good.

3. What did you think of the product? great just what I needed

4. Was the website easy enough to use? yes but could be improved by removing small menu's

5. Out of 5 (with 5 b eing great) how would you rate us? rate of 4 because your no better or worse than any other website

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Susan Willis

Thu 22nd Oct 2015

1.What made you choose to buy these products from SSP?
Googled it and they were the first site I visited that had what I wanted. Reviews were generally excellent.
2. What did you think of the service?
The service was generally very good, easy ordering and arrived on time. My only complaint was that I did ask for drill holes in the corners of the signs but this was not done.
3. What did you think of the product?
The product is good quality and exactly as described on the website.
4. Was the website easy enough to use?
Although there is a lot on the website is was fairly easy to use.
5. Out of 5 (with 5 being great) how would you rate us? 4/5 – purely because I didn’t get the drill holes.

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Carlton Ferrett

Thu 22nd Oct 2015

I was very satisfied with the service I'd give it a 5

The product was just what I wanted 

And the website was easy to use. 

Thank you very much. 

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Ian Robson

Mon 19th Oct 2015

1. What made you choose to buy these products from SSP? Found it through Google
2. What did you think of the service? Fantastic, really quick delivery
3. What did you think of the product? Excellent
4. Was the website easy enough to use? Yes it was
5. Out of 5 (with 5 being great) how would you rate us? 5

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Mark Wilson

Mon 19th Oct 2015

If only all purchases were this simple and the feedback was so quick.

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Chris Roth

Fri 16th Oct 2015

1.What made you choose to buy these products from SSP? College got prices from you
2. What did you think of the service? Very good
3. What did you think of the product? Good quality
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 4

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Dave berry

Fri 16th Oct 2015

1.What made you choose to buy these products from SSP? Price
2. What did you think of the service? Great
3. What did you think of the product? Very good
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 5

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Colin Campbell

Fri 16th Oct 2015

1.What made you choose to buy these products from SSP? Struggled before for a good supplier and decided to try SSP

2. What did you think of the service? Excellent service, received a phone call stating 1 item was out of stock but would be dispatched in a couple of days.

3. What did you think of the product? Products were good quality and as advertised

4. Was the website easy enough to use? Yes, except it refused to take my card payment and I had to phone up.

5. Out of 5 (with 5 being great) how would you rate us? 4.75!! ha

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Nerys Chell

Fri 16th Oct 2015

1.What made you choose to buy these products from SSP? Used you before

2. What did you think of the service? Good

3. What did you think of the product? Good

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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John Richards

Fri 16th Oct 2015

I will just say that I was very pleased with the service and the product, no problems at all with the website. Overall I am delighted with the transaction. 

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David McLoughlin

Fri 16th Oct 2015

Regarding my recent order for bespoke mesh cages, please see below;

We have used SSP on previous occasions and, as always, the service has been of the highest standard.  Although the product is still being made, I am sure it will be of the same quality as before. The website is full of information about the products and quite easy to navigate, but as I needed a “non spec” item, contacting SSP was just as easy with polite & helpful staff.  I would certainly use you again and, if asked, would recommend you. In my opinion 5 Stars is well deserved.

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Katy G

Fri 16th Oct 2015

1.What made you choose to buy these products from SSP? Internet engine search for the right product

2. What did you think of the service? Very good

3. What did you think of the product? Excellent including value for money

4. Was the website easy enough to use? yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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Jenny Li

Fri 16th Oct 2015

1.What made you choose to buy these products from SSP? Search on Internet.

2. What did you think of the service?   Great fast delivery.

3. What did you think of the product?  Great just what we wanted.

4. Was the website easy enough to use? Yes very straightforward.

5. Out of 5 (with 5 being great) how would you rate us? 5.

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Mark Brady

Fri 16th Oct 2015

Service was excellent this time, goods arrived in time and were exactly what we ordered

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Kavan Ring

Fri 16th Oct 2015

1.What made you choose to buy these products from  SSP? Easy to find online
2. What did you think of the service? Very quick thanks
3. What did you think of the product? good
4. Was the website easy enough to use? yes
5. Out of 5 (with 5 being great) how would you rate  us? 5

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Philip Hudson

Fri 16th Oct 2015

Good - thanks

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Graham and Sharon Larter

Thu 15th Oct 2015

Quality product, reasonable price, delivery is expensive therefore 3 out of 5.

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Mike Quinnell

Sun 11th Oct 2015

One comment: The ability to chat on-line with someone was what decided me to purchase from SSP.  I couldn’t easily find what I was looking for (my fault, not your website), and the on-line chat function allowed me to find what I was looking for in a matter of 1-2 minutes, including technical advice to reassure me of the compatibility of the parts.

Having said all this, I haven’t opened the box of bits yet, so “so far so good” !

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Sian Jones

Sun 11th Oct 2015

1.What made you choose to buy these products from SSP? – initially a google search, but after using you once, we definitely would return
2. What did you think of the service?  - fast efficient and without issue
3. What did you think of the product? – value for money, exactly what we needed
4. Was the website easy enough to use?  - very easy
5. Out of 5 (with 5 being great) how would you rate us? 5

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Kevin Sees

Sat 10th Oct 2015

1.    SSP had the exact product that I was looking for and it was at a reasonable price.  Furthermore, there were good reviews about customer service
2.    Service was incredibly fast and sufficient.
3.    The products are more robust that I thought there would be; a very good surprise
4.    The website was very easy to use
5.    I rate my experience with SSP as 5

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Leanne Harris

Fri 9th Oct 2015

1.What made you choose to buy these products from SSP? We have ordered products from you before
2. What did you think of the service? Very efficient and quick delivery
3. What did you think of the product? The product was exactly what we required
4. Was the website easy enough to use? I didn’t use the website to order
5. Out of 5 (with 5 being great) how would you rate us? 5

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Bill Costa

Fri 9th Oct 2015

1.What made you choose to buy these products from SSP? Had what we needed.
2. What did you think of the service? Ordering was easy.

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Mike Clarkson

Fri 9th Oct 2015

1.What made you choose to buy these products from SSP? had what i needed

2. What did you think of the service? 10/10

3. What did you think of the product? 10/10

4. Was the website easy enough to use?  10/10

5. Out of 5 (with 5 being great) how would you rate us? 5/5

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Nicholas Lloyd

Thu 8th Oct 2015

Very good

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Paul Wish

Thu 8th Oct 2015

Found on tintinet
excellent service
5 out of 5

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Graham Best

Thu 8th Oct 2015

I Googled your type of product and seemed to fit the bill. Good service, good product . Website easy and 5 out of 5.

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Lee Richardson

Fri 2nd Oct 2015

1.What made you choose to buy these products from SSP?  The price.

2. What did you think of the service? Very good and quick delivery.

3. What did you think of the product? Looks good, haven't fitted it yet.

4. Was the website easy enough to use? Yes.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Glyn Williams

Fri 2nd Oct 2015

1.What made you choose to buy these products from SSP?- Price and previously ordered from your company

2. What did you think of the service? -Good    (Repeat Customer)

3. What did you think of the product? -Good

4. Was the website easy enough to use? - Easy

5. Out of 5 (with 5 being great) how would you rate us? -5

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Gareth Davies

Fri 2nd Oct 2015

1.What made you choose to buy these products from SSP?         
Only small quantities of each product were required and yours was the only online supplier that allowed the purchase in quantities of ten which perfectly matched our requirements.
2. What did you think of the service?
Excellent, especially the quick delivery.
3. What did you think of the product?                   
Well packaged and look good quality products.
4. Was the website easy enough to use?              
Yes
5. Out of 5 (with 5 being great) how would you rate us?
4 out of 5

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Andrew Gale

Thu 1st Oct 2015

1.What made you choose to buy these products from SSP?

You had the best match for the product I required

2. What did you think of the service?

Very good

3. What did you think of the product?

As expected

4. Was the website easy enough to use?

No – I could not reset my password and had to ring to place my order

5. Out of 5 (with 5 being great) how would you rate us? 4

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Andy Ronchetti

Tue 29th Sep 2015

1.What made you choose to buy these products from SSP? – One of my preferred suppliers

2. What did you think of the service?  - Excellent

3. What did you think of the product? - Excellent

4. Was the website easy enough to use? – Very easy

5. Out of 5 (with 5 being great) how would you rate us? 5

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Claire Dalton

Sat 26th Sep 2015

1 -I found the product by googling and your company came up. It was the only company that did what we were looking for.

2- service was very good and efficient esp as the phones were ringing and it was quite busy. Product came very quickly.

3- Product is good quality and looks exactly as it does online

4 – Yes it was, I was using my boss’s credit card and he had locked his bank password so I couldn’t use the website to pay I had to ring up but that wasn’t your issue that was ours.

5 – I would give you a 4/5 as service there is always room to improve J

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Carly Baker

Sat 26th Sep 2015

I was delighted with the recent service I received from SSP, which was fast, efficient and very reasonably priced.  I would recommend you and will use you again in future if the need arises.

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Andrew Rawlings

Fri 25th Sep 2015

1.What made you choose to buy these products from SSP? Found you on the internet and you had the product I wanted

2. What did you think of the service? Very good

3. What did you think of the product? Very good

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? On my experience so far 5

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william rumley

Fri 25th Sep 2015

very satisfied it does what it said on the tin

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sharon price

Thu 24th Sep 2015

5 out of 5

All good

Brilliant service

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Paul Knight

Thu 24th Sep 2015

1.What made you choose to buy these products from SSP? RIGHT PRODUCT FOR THE JOB

2. What did you think of the service?  GOOD

3. What did you think of the product? AS DESCRIBED

4. Was the website easy enough to use? YES

5. Out of 5 (with 5 being great) how would you rate us? 5

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Colin Hamilton

Thu 24th Sep 2015

1.What made you choose to buy these products from SSP? – SERVICE WAS GOOD PREVIOUS TIME

2. What did you think of the service? - GOOD

3. What did you think of the product? – AS PER DESCRIPTION

4. Was the website easy enough to use?  - YES

5. Out of 5 (with 5 being great) how would you rate us? - 5

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Carla McArdle

Thu 24th Sep 2015

1.What made you choose to buy these products from SSP? We have used you before

2. What did you think of the service? Quick

3. What did you think of the product?  Good

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us?  5

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Sarah F

Wed 23rd Sep 2015

1.What made you choose to buy these products from SSP? Purchased them previously

2. What did you think of the service?  Very efficient & friendly

3. What did you think of the product?  Client is happy, so we are too

4. Was the website easy enough to use? yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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James Henwood

Wed 23rd Sep 2015

1.What made you choose to buy these products from SSP? Free Postage and Packaging was the deal breaker
2. What did you think of the service? Apart from having to chase for a VAT Receipt the service was very professional and polite.
3. What did you think of the product? Excellent product
4. Was the website easy enough to use? Easy to use website
5. Out of 5 (with 5 being great) how would you rate us? 4.5

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Sharon Hewitt

Fri 18th Sep 2015

1.What made you choose to buy these products from SSP? Google search for In/Out signs – best price I could find.
2. What did you think of the service? Excellent!
3. What did you think of the product? Excellent!
4. Was the website easy enough to use? Yes, very.
5. Out of 5 (with 5 being great) how would you rate us? 5 – Great!

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Andy Cooper

Fri 18th Sep 2015

1.What made you choose to buy these products from SSP?
An urgent requirement. We found you in a google search. So, quite by chance really.
2. What did you think of the service?
Excellent, very helpful with advice and alternatives and options to speed up delivery.
3. What did you think of the product?
Look great quality.  Can't knock it and the price was reasonable too.
4. Was the website easy enough to use?
Yes, no problems.
5. Out of 5 (with 5 being great) how would you rate us?
Got to be a 5:  On time delivery, service, quality and price.  All good.

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Vicki Kendall

Fri 18th Sep 2015

1.What made you choose to buy these products from SSP? – Google search

2. What did you think of the service?  - Very good and quick

3. What did you think of the product? Very good

4. Was the website easy enough to use?  - Yes

5. Out of 5 (with 5 being great) how would you rate us? – 5

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Jeff Watson

Thu 17th Sep 2015

1.What made you choose to buy these products from SSP?  Originally via the web, then subsequently past order.
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Was the website easy enough to use? Very
5. Out of 5 (with 5 being great) how would you rate us? 5 out of 5

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Kate Dempsey

Thu 17th Sep 2015

1.What made you choose to buy these products from SSP? google! and you stocked what we wanted at a good price!
2. What did you think of the service? no probs with service...goods arrived on time and in good condition
3. What did you think of the product? product fine, exactly as ordered
4. Was the website easy enough to use? website was very easy to negotiate and use
5. Out of 5 (with 5 being great) how would you rate us? I'll give you a 5! Very satisfied with all aspects

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Darren Raven

Thu 17th Sep 2015

1.What made you choose to buy these products from SSP? I found you on the web
2. What did you think of the service? Service was top notch
3. What did you think of the product? Product albeit not yet fitted looks to be of a good quality
4. Was the website easy enough to use? I choose to phone in as I required a one off design
5. Out of 5 (with 5 being great) how would you rate us? I'll give you a 5! I would give 5/5 for your service, quick response and very quick delivery

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Richard Conlon

Tue 15th Sep 2015

1.What made you choose to buy these products from SSP? Good service

2. What did you think of the service? Very helpful

3. What did you think of the product? good

4. Was the website easy enough to use? no

5. Out of 5 (with 5 being great) how would you rate us? 5/5 for telephone service.

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Tracey Bonner

Tue 15th Sep 2015

Very satisfied with the products & speedy delivery, website was easy to use, 5.

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David McCoach

Sun 13th Sep 2015

1.What made you choose to buy these products from SSP? I was looking for sites that sold security screws and came across SSP.
2. What did you think of the service? Excellent service throughout.
3. What did you think of the product? Exactly what I was looking for.
4. Was the website easy enough to use? It was difficult to work out the sizing I required from vast types shown.
5. Out of 5 (with 5 being great) how would you rate us? 5

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T Dolby

Sat 12th Sep 2015

1.What made you choose to buy these products from SSP?

I found the web site gave me more information and custom options than other web sites. Giving me the required heights for a sign led me to order a custom sign rather than the off the shelf one which would have put me too low down the pole.

2. What did you think of the service?

Excellent. This is the first time that I have had to order a roads sign and I was unsure of what I was doing. I sent an email to Danny and he advised me.

3. What did you think of the product?

Good. This sign applies to 3 houses and the neighbours are pleased with it.

4. Was the website easy enough to use?

Yes

5. Out of 5 (with 5 being great) how would you rate us?

5

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Mike Gates

Fri 11th Sep 2015

Still excellent 5 out of 5.

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Rose Akem

Fri 4th Sep 2015

1.What made you choose to buy these products from SSP?  Known supplier

2. What did you think of the service? Very prompt delivery (next day)

3. What did you think of the product? As expected

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 4

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Keith Price

Fri 4th Sep 2015

All I can say is I received a great service from your team in helping me choose the right product.  Gwyn was extremely helpful and I received the goods within 24 hours and was told the time of delivery within a 2 hour time frame.  Not many companies do that!  As I said in an earlier reply to Gwyn,  you have a very good website great video too! 

Thanks once again and I would have no hesitation in recommending SSP and using the company in future.

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Rupert May-Hill

Thu 3rd Sep 2015

So far, I'm very pleased with the service. A quick response and a polite email from Jenny Butler to check all details were correct (they were). Prompt and accurate delivery. Product looks fine, but I won't actually use the security screws until is weekend, at which point I'll be better placed to comment on their quality.

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Mike Gates

Thu 3rd Sep 2015

1.What made you choose to buy these products from SSP? Found via Google search
2. What did you think of the service? excellent
3. What did you think of the product? good
4. Was the website easy enough to use? Yes, fine
5. Out of 5 (with 5 being great) how would you rate us? 5

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Nigel Bateman

Fri 28th Aug 2015

Turned up next day. Great service.

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Linda Newson

Fri 28th Aug 2015

1.What made you choose to buy these products from SSP? Google search – what we were looking for

2. What did you think of the service?  Very good, online chat first, tried to order online but wouldn’t go through so rang order through, very helpful.  Speedy delivery

3. What did you think of the product?  Very good, what we were looking for

4. Was the website easy enough to use?  I couldn’t get order to go through, online chat was very useful and very helpful

5. Out of 5 (with 5 being great) how would you rate us?  4

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Luke Edwards

Fri 28th Aug 2015

1.What made you choose to buy these products from SSP? I required a box for a certain application and I had previously seen one of your boxes installed.

2. What did you think of the service? Great service from start to finish

3. What did you think of the product? Not installed just yet, but seems to be exactly what we need

4. Was the website easy enough to use? Yes, very straightforward

5. Out of 5 (with 5 being great) how would you rate us? 5

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Matt Hodges

Fri 28th Aug 2015

1.What made you choose to buy these products from SSP?  Only place that I could find that did lockable flanged call point covers
2. What did you think of the service?  Very good,courteous and efficient
3. What did you think of the product? Very good,Solid feel to equipment
4. Was the website easy enough to use? Easy.
5. Out of 5 (with 5 being great) how would you rate us? 4.75

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Stevie Mckinley

Fri 28th Aug 2015

1.What made you choose to buy these products from SSP? I just happened to find you on google and you were cheaper than our current supplier.

2. What did you think of the service? Brilliant, easy to use website and extremely quick delivery.

3. What did you think of the product? Good quality

4. Was the website easy enough to use? yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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Jill Jesson

Thu 27th Aug 2015

Excellent service from order to arrival

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Andrew Locke

Thu 27th Aug 2015

1.What made you choose to buy these products from SSP?  Internet search
2. What did you think of the service?  Good product
3. What did you think of the product? A bit expensive
4. Was the website easy enough to use? excellent website and turnaround
5. Out of 5 (with 5 being great) how would you rate us? 5/5

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Geoff Jenkins

Thu 27th Aug 2015

Have just received my credit card statement and note that a credit of £7.98 has been applied. Many thanks for your assistance in resolving this matter to my satisfaction and yes I will consider using SSP should I have a future requirement

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Geoff Smith

Fri 21st Aug 2015

1.What made you choose to buy these products from SSP?  After looking on web, your product was just what I wanted.
2. What did you think of the service?  Very Good – quick delivery – nice to get a prompt invoice by email.
3. What did you think of the product?  Very Good
4. Was the website easy enough to use? Yes – it’s good to see some dimensions when choosing a product.
5. Out of 5 (with 5 being great) how would you rate us? Five

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Jon Boast

Fri 21st Aug 2015

1.What made you choose to buy these products from SSP?
You were a company who replied to my enquiry re custom Yellow warning signs
2. What did you think of the service?
Top work, nice contacts.
3. What did you think of the product?
Just what we need!
4. Was the website easy enough to use?
yes absolutey. It maybe nice to have an upload and preview section but very prompt with the designes
5. Out of 5 (with 5 being great) how would you rate us? 4! (because no one is every 100%. We can always be better!! ;-)

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Kim Towers

Fri 21st Aug 2015

1.What made you choose to buy these products from SSP? – Good products, provides exactly what I need.
2. What did you think of the service? – Good telephone service
3. What did you think of the product? – Very good, exactly what I needed.
4. Was the website easy enough to use? – yes
5. Out of 5 (with 5 being great) how would you rate us? – 4

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Les Stevens

Fri 21st Aug 2015

1.What made you choose to buy these products from SSP? Existing Satisfied customer returning.

2. What did you think of the service? Excellent.

3. What did you think of the product? Very good.

4. Was the website easy enough to use? Did have some problems in the payment / account section.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Andrew Chapman

Thu 20th Aug 2015

Thanks for all your help Danny - I've ordered the cover, locks, spare key and custom message.

Must say I was very impressed with the website layout, the way you guys use videos to showcase products and the responsiveness of your customer services. A refreshing contrast to my usual online experience!

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David McCann

Wed 19th Aug 2015

What got me to your site was the ease of finding the product I wanted by googling the product name. I didn't know SSP. Someone has done a good job at making sure the SEO is sorted out.

Now I know you and your range of products, your site will be the first place to look for similar thins. Web shop was easy to use and delivery was excellent.

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Jane de Cogan

Tue 18th Aug 2015

1.What made you choose to buy these products from SSP?
The only company we could find through a web search that made the exact product at the right size that we were looking for.
 
2. What did you think of the service?
Very easy to purchase online, and the product was delivered very quickly.
 
3. What did you think of the product?
Perfect for the job - preventing my mother with dementia/Alzheimer's from fiddling and messing up the heating controls!
 
4. Was the website easy enough to use?
Very easy to use.
 
5. Out of 5 (with 5 being great) how would you rate us?
Definitely 5 out of 5 - have bookmarked you for future reference!!

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Nicola Walters

Mon 17th Aug 2015

1.What made you choose to buy these products from SSP? – Online Search

2. What did you think of the service? – Prompt response very pleased with the service

3. What did you think of the product? – Not yet arrived so unable to comment at this time

4. Was the website easy enough to use? – No issues, used the contact us section to obtain a proforma invoice for BACS payment, had no issues at all, dealt with Mark via email who was very helpful

5. Out of 5 (with 5 being great) how would you rate us? 5

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Pam Keilty

Fri 14th Aug 2015

1.What made you choose to buy these products from SSP? You were the only supplier that I could find that had the sign I wanted
2. What did you think of the service? As above
3. What did you think of the product? Very impressed
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 5

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Pete Siddall

Fri 14th Aug 2015

1.What made you choose to buy these products from SSP? Found on Google
2. What did you think of the service? Quick service
3. What did you think of the product? Not used yet but looks good
4. Was the website easy enough to use? Easy website
5. Out of 5 (with 5 being great) how would you rate us? 5

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Jeff Watson

Fri 14th Aug 2015

1.What made you choose to buy these products from SSP? Internet search engine

2. What did you think of the service? Excellent

3. What did you think of the product? Just what we were looking for.

4. Was the website easy enough to use? Very easy

5. Out of 5 (with 5 being great) how would you rate us? 5

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Sian Jones

Fri 14th Aug 2015

1.What made you choose to buy these products from SSP? – Need for them but very few companies did personalised safety signs at such a reasonable price

2. What did you think of the service?  - fantastic – professional, efficient, fast and friendly – Alistair was lovely to deal with!!

3. What did you think of the product?  - as per the request, good quality, exactly what we needed

4. Was the website easy enough to use?  - very simple to navigate

5. Out of 5 (with 5 being great) how would you rate us? 5

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Ann Wood

Fri 14th Aug 2015

1.What made you choose to buy these products from SSP? – googled it

2. What did you think of the service? – very good

3. What did you think of the product? – very good

4. Was the website easy enough to use? - yes

5. Out of 5 (with 5 being great) how would you rate us? - 5

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Penny Hill

Fri 14th Aug 2015

1.What made you choose to buy these products from SSP? Found at beginning of search on internet

2. What did you think of the service? Excellent

3. What did you think of the product? Good quality

4. Was the website easy enough to use? Very

5. Out of 5 (with 5 being great) how would you rate us? 5

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Alan Richards

Fri 14th Aug 2015

All fine except the system on the website wouldn’t let me pay so I had to phone to pay.  However, that was made quick and easy so no big problem

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Jamie Macleod

Fri 14th Aug 2015

Great customer service thanks to Alistair Papworth. Delivery on time and I was directed to the right product. Top marks.

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Des Ashton

Thu 13th Aug 2015

1.What made you choose to buy these products from SSP? - price and convenience
2. What did you think of the service? - very Good
3. What did you think of the product? - it was what we needed
4. Was the website easy enough to use? - used the phone.
5. Out of 5 (with 5 being great) how would you rate us? 4

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Steve Ball

Thu 13th Aug 2015

1.What made you choose to buy these products from SSP? (You were the only company we contacted that appeared to be interested in what we required and knew the products you sold.)  

2. What did you think of the service? (Very Good although we are still waiting for the srewdrivers.)

3. What did you think of the product? (Excellent)

4. Was the website easy enough to use? (Yes)

5. Out of 5 (with 5 being great) how would you rate us? (4 because of the screw driver issue)

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Sarah Haseldine

Thu 13th Aug 2015

1.What made you choose to buy these products from SSP? Repeat order

2. What did you think of the service? Very efficient

3. What did you think of the product? Good quality

4. Was the website easy enough to use? Yes (once I’d sorted out my password)

5. Out of 5 (with 5 being great) how would you rate us? 5

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alex whitehill

Mon 10th Aug 2015

1. I chose to buy the product from SSP because the product was exactly what I required and they were not too expensive,
2. Apart from the hiccup with your carrier the subsequent dealings with yourself were excellent in keeping me informed as to what was happening. 5/5
3.The product was as described and fits the bill perfectly.
4. Your website is extremely easy to use.
5. All in all I would rate your company 5/5.
Thank you once again for the efficient manner in which you carried out the dealings

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Sheena McCaig

Sun 9th Aug 2015

1.What made you choose to buy these products from SSP? – your website and helpfulness of staff when I called looking for help

2. What did you think of the service? – Excellent – when I asked for next day delivery, this was checked before confirming that it could be done

3. What did you think of the product?  - so far - good

4. Was the website easy enough to use? - yes

5. Out of 5 (with 5 being great) how would you rate us? - 5

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Sharon Rimmer

Sun 9th Aug 2015

If I need any Safety Products I always contact yourselves who are always quick and efficient to respond to my mails

Once the order is placed goods arrive as promised

I would give you a 5 every time

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Paul Taylor

Sun 9th Aug 2015

1.What made you choose to buy these products from SSP?

Search on internet found your web site and price

2. What did you think of the service?

Was quick good range

3. What did you think of the product?

Was  ok but switch from first order  only lasted just 14 month and had to replace with the green dome type to see if any better .

4. Was the website easy enough to use?

yes

5. Out of 5 (with 5 being great) how would you rate us?

4

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Terry Renouf

Fri 7th Aug 2015

We found your company and products by doing a Google search for removable barriers. The product range was well displayed and looked to fit our purpose as well as being competitively priced. Once having made a decision to purchase the process was easy to follow and completed quickly with a confirmation email being received very soon afterwards. We received confirmation of the goods being despatched and they arrived today so a swift service. Will certainly be visiting your website again in future. Rate as 5 out of 5 based on this experience so keep up the good work.

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Howard Tuffin

Fri 7th Aug 2015

I was satisfied with your service and would use you again.

I liked the idea on the website of a lot of sub heading down the LHS which help hone in on the product I wanted.

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Allen Millar

Fri 7th Aug 2015

1.What made you choose to buy these products from SSP? Readily available and in stock

2. What did you think of the service?  Good quick delivery direct to site with an email update for acknowledgment and despatch confirmation

3. What did you think of the product? Not suited to our purpose but a good quality item

4. Was the website easy enough to use?  Yes it was easy enough to use.

5. Out of 5 (with 5 being great) how would you rate us? 4

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John R Hughes

Fri 7th Aug 2015

You had exactly what we needed, gave relevant advice and provided quick delivery at a satisfactory price. I am a satisfied customer.

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Stefen Brownlow

Fri 7th Aug 2015

1.    The choice for purchasing was made due to price and bespoke option.
2.    The service was first class.
3.    The product was well protected and was as described.
4.    The website was easy enough to use although I didn’t order from the site as I had no payment method at the time.
5.    I would rate SSP as 5 out of 5.

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Glen Carter

Fri 7th Aug 2015

1.    Good Price
2.    Excellent fast service and delivery
3.    Product as described. Yet to be fitted.
4.    very easy to use
5.    4

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Andy McIlroy

Mon 3rd Aug 2015

1.What made you choose to buy these products from SSP?  They are what we required.  Handy & professional looking safety tags.

2. What did you think of the service? Great,  Fast Delivery service.

3. What did you think of the product? Handy, easy to read & professional looking safety tags and certicates.

4. Was the website easy enough to use?  Very user-friendly, no problems encountered.

5. Out of 5 (with 5 being great) how would you rate us?  5

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Peter Nicholson

Sun 2nd Aug 2015

I bought the products for personal use in securing dynamo lights on some bicycles that I own, and used your company as it was one of the first to figure in my Internet searches for such items. I found the website clear and quick to use, and the service fast and secure. I've fitted the products, and so far they seem to be very suitable. Overall, 5/5.

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Stuart Cork

Fri 31st Jul 2015

1.What made you choose to buy these products from SSP? Selling 5 lobe screws

2. What did you think of the service? Brilliant

3. What did you think of the product? Brilliant

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 5

Again, Gwyn Ewens was extremely helpful in finding the correct product for me.

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Louise Sowerby

Fri 31st Jul 2015

1.What made you choose to buy these products from SSP? We brought these parts from yourselves as our guys asked to buy these items from you.

2. What did you think of the service? The service was very good no complaints.

3. What did you think of the product? I am personally not going to be using the product but haven’t heard about any complaints regarding the product ordered.

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 4

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Malcolm Ball

Fri 31st Jul 2015

1.  I had a break in and two motorcycles stolen - they unscrewed doors and hinges.

2.  Excellent service

3.  Excellent product - nice quality and easy to use.

4.  No problems with the website 0 easy to navigate.

5. 5

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Sophie Wall

Thu 30th Jul 2015

1.What made you choose to buy these products from SSP? – Particular product

2. What did you think of the service?  - Very good – Fast delivery

3. What did you think of the product?  - Great – Couldn’t find this product anywhere else

4. Was the website easy enough to use?  Yes

5. Out of 5 (with 5 being great) how would you rate us?  5

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Pauline Lock

Thu 30th Jul 2015

1.What made you choose to buy these products from SSP?
Brought from you previously
2. What did you think of the service?
No Problems did it on line
3. What did you think of the product?
OK
4. Was the website easy enough to use?
Yes
5. Out of 5 (with 5 being great) how would you rate us?
4

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Gemma Watts

Thu 30th Jul 2015

1.What made you choose to buy these products from SSP? Insurance requirement for item, best price from your company

2. What did you think of the service? Fab

3. What did you think of the product? It does what it needs to!

4. Was the website easy enough to use? Yes, very easy

5. Out of 5 (with 5 being great) how would you rate us?  5

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John Bates

Mon 27th Jul 2015

As I needed Wet Paint signs, I searched with Google and found SSP Direct. That in itself was a result as you have proven to be a great organisation. Your attention to detail to get the personalisation of the product right was much appreciated, culminating in a perfect product that was delivered quicker than expected. With more companies like SSP Direct the we could consider putting the Great back in Britain.

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David New

Mon 27th Jul 2015

1.What made you choose to buy these products from SSP? - Unique to the market

2. What did you think of the service? - Fast and efficient

3. What did you think of the product? - Good quality and correctly priced

4. Was the website easy enough to use? - Yes but the filters under each product didn't appear to work

5. Out of 5 (with 5 being great) how would you rate us? - Can't see why you wouldn't get a 5

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Matt McDonnell

Sat 25th Jul 2015

1.What made you choose to buy these products from SSP?
- Great prices, good reviews on your website
2. What did you think of the service?
- The designer of the bespoke sign I ordered didn’t seem to grasp what I wanted to start with as he didn’t put any spaces between words etc. so the sign read as one long sentence rather than a heading then the body of text. This was sorted through a couple of e mails back and forth though.
3. What did you think of the product?
- Very good, although one of the sign frames is a little rusty and scraped but nothing too serious.
4. Was the website easy enough to use?
- Yes, however a function to design the sign yourself on the site rather than requesting the text would be useful. This would make it easier for the designers to understand what the customer wants
5. Out of 5 (with 5 being great) how would you rate us?
- 4

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Wayne Bessell

Fri 24th Jul 2015

Fantastic product 

Great price

Easy to deal with

Super fast delivery

A pleasure to deal with 

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Mark Jordan

Fri 24th Jul 2015

Very pleased

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Cliff Sagar

Fri 24th Jul 2015

1.What made you choose to buy these products from SSP?..... internet
2. What did you think of the service? …..Good
3. What did you think of the product? …..Good
4. Was the website easy enough to use? …..Good
5. Out of 5 (with 5 being great) how would you rate us?....5

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Simon Barnett

Fri 24th Jul 2015

1.What made you choose to buy these products from SSP?
Great Range – great web site - easy to order – I don’t know whether anyone else does these products but I never bothered to look because your site and range was so good.
2. What did you think of the service?
First Class
3. What did you think of the product?
Very Good – we are property developers and when we rent houses on behalf of owners these screws are used to lock up cupboards in the hope that the Tenants will never find anything to unlock them. I would like to probably order the personalised ones next time as they can be screwed tighter and are by all intents and purposes 100% secure. Only criticism I would have is that they are a little on the pricey side :( - but that hasn’t stopped me repeat ordering ;) - Trade Discount ??? - LOL
4. Was the website easy enough to use?
Very
5. Out of 5 (with 5 being great) how would you rate us?
5!:)

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Pravin Makwana

Fri 24th Jul 2015

I was happy with the fast service i received with the delivery, and would happily return again in the future.

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Stuart Cork

Fri 24th Jul 2015

Only too happy to give feedback as Gwyn Ewens has been extremely helpful over the past 2 weeks – certainly gone the extra mile for my complex needs

1.What made you choose to buy these products from SSP? Maker of Specialist Screws
2. What did you think of the service? Brilliant
3. What did you think of the product? Very good and still purchasing parts
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 5

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Derek Eaglen

Fri 24th Jul 2015

We were looking for suitable fixings for cladding panels.

Service was faultless.

Product fine but not suitable for our purpose.

Website easy to use.

Oil givit foive !

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Steve Garrod

Thu 23rd Jul 2015

I'd be delighted to share my opinion with prospective customers and yourselves at SSP Direct.

I found the service excellent and the signs arrived on the scheduled day. They were well packed (it took longer to unpack than to order them!) and they were as advertised on the website.  The website was easy to navigate, in fact I chose your company over others as your website is very user friendly.

I rate SSP Direct as 5/5.

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James Duley

Thu 23rd Jul 2015

1.What made you choose to buy these products from SSP?  Competitive price
2. What did you think of the service?  Very helpful
3. What did you think of the product?  Good quality for the price
4. Was the website easy enough to use? Easy to navigate
5. Out of 5 (with 5 being great) how would you rate us? 4/5

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Diane Webley

Tue 21st Jul 2015

1. You were recommended by another Council.
2. Excellent service. Delivery in less than 24hrs.
3. The signs were well built and the dual arrow sign a money saver.
4. Website easy to use unfortunately my computer froze at the end so I telephoned the order, polite and helpful service given.
5. Rating  5+     
Thank you.

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Jaroslav Kratochvil

Tue 21st Jul 2015

1. What made you choose to buy these products from SSP?  Have been looking for security fixings for my Defender and SSP website looked serious and also easy to use.

2.What did you think of the service? Excellent service.

3.What did you think of the product? As described, good quality.

4.Was the website easy enough to use? Yes. Also good information on the product.

5.Out of 5 (with 5 being great) how would you rate us?  Rate 5

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Mark Wilson

Tue 21st Jul 2015

1.What made you choose to buy these products from SSP? – found on the net and had what I wanted.

2. What did you think of the service? Easy to purchase and arrived quickly

3. What did you think of the product? Exactly what I wanted. I used to buy form somewhere else but they stopped stocking it.

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 5

Happy Customer

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Julie Denton

Tue 21st Jul 2015

1.What made you choose to buy these products from SSP? – used before

2. What did you think of the service? excellent

3. What did you think of the product? Good quality

4. Was the website easy enough to use? Yes       

5. Out of 5 (with 5 being great) how would you rate us? 5

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John Turnbull

Tue 21st Jul 2015

1.What made you choose to buy these products from SSP? – ability to buy in smaller quantities for the home user

2. What did you think of the service? – excellent service and great communication.

3. What did you think of the product? – exactly as described and met all my expectations

4. Was the website easy enough to use? – very easy to navigate and identify required products.

5. Out of 5 (with 5 being great) how would you rate us? It has to be a 5 – cheers.

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Fay Lea

Mon 20th Jul 2015

1.What made you choose to buy these products from SSP? Easy and simple website to use. We manufacture signs, but didn’t have these specific ones drawn up.

2. What did you think of the service? great

3. What did you think of the product? great

4. Was the website easy enough to use? yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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Jane Clayton

Mon 20th Jul 2015

1.What made you choose to buy these products from SSP? = As we had nearly run out.

2. What did you think of the service? = Very good

3. What did you think of the product? = Very good

4. Was the website easy enough to use? = ordered over the phone.

5. Out of 5 (with 5 being great) how would you rate us? = 5

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Jim Titchmarsh

Mon 20th Jul 2015

1. First company I found that sold what I wanted.
2. Service was good. My questions about the products were answered reasonably quickly.
3. I haven't had a chance to use them yet, but they look good and are as described on the website.
4. I found other websites selling security screws but there was very little info so I wasn't sure if it was what I wanted.
5. 4 out of 5. I didn't need next day delivery and it would be good to have a cheaper, slower delivery option as well. I will definitely purchase from you again if I need similar products in future.

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Paul Bradburn

Mon 20th Jul 2015

1.What made you choose to buy these products from SSP?     Website

2. What did you think of the service?   Very good, got sent wrong nuts but replacements sent ASAP.

3. What did you think of the product?  Not used yet but looks good quality

4. Was the website easy enough to use?  Fine

5. Out of 5 (with 5 being great) how would you rate us?  Five

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Wendy Savill

Mon 20th Jul 2015

1.What made you choose to buy these products from SSP?  You sell exactly what I was looking for.

2. What did you think of the service? Great, very speedy delivery.

3. What did you think of the product? Perfect for what I wanted.

4. Was the website easy enough to use? Yes, very.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Clausier Christophe (Belgium)

Fri 17th Jul 2015

I received today my order.

Very Express Delivery. Great !!!

I enjoy the quality of the product and your service.

Thank you ! Really !!!!

To the next time. I save your website in my bookmarks.

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Krystyna Borucka

Tue 14th Jul 2015

1.What made you choose to buy these products from SSP? Website was comprehensive and showed available products in a clear and concise manner.
2. What did you think of the service? Service was good.
3. What did you think of the product? Still to use the product but it appears OK.
4. Was the website easy enough to use? Website OK.
5. Out of 5 (with 5 being great) how would you rate us? I'll give it 5!

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Daz 'Embrace' Wright

Mon 13th Jul 2015

I have just purchased a defibrillator cabinet from this site. I've got to say what a fantastic service I received. All my questions were answered in a timely manner and I experienced a super efficent customer services team. Will most defiantly use again and pass this on via word of mouth. Thank you. Daz

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Mike Boobier

Fri 10th Jul 2015

I 've just recently ordered a cctv sticker for the rear of my coach. The whole process of looking through your website at the products offered, to the ordering, and the very fast delivery was absolutely faultless.
The product itself was excellent, demonstrating to everyone quite clearly that the vehicle was equipped with cameras.
Definately5 out of 5 service, and will certainly use again.

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Dan Atterbury

Fri 10th Jul 2015

1.What made you choose to buy these products from SSP? Found online

2. What did you think of the service? great

3. What did you think of the product? great

4. Was the website easy enough to use? yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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Eric Rigby

Fri 10th Jul 2015

We found the website easy to use, the products offered competetively priced, feedback from order was excellent and the delivery was as promised, nextday. In all 5 star.

Thank you

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Carolyn Paterson

Fri 10th Jul 2015

I searched on google and found your product was cheaper by comparison.

Service good

Product good

Website easy to use and I would rate you 5/5

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Hazel Sykes

Fri 10th Jul 2015

Found you on the internet, you had the products that I wanted to use, the products were within my price range, the website was easy to use and the products arrived quickly.  4 out of 5

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Murray McCheyne

Fri 10th Jul 2015

I found your website helpful

The delivery was good and arrived promptly

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Rebecca Shawcross

Fri 10th Jul 2015

The order was placed as it was the most appropriate product we could find – security screws.

Easy to use website, prompt delivery. 5/5

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Susannah Dean

Fri 10th Jul 2015

1.  The option of choosing what appears on the sign was perfect

2.  service was great...fast, efficient and good price

3.  Great...we have been looking for some signs that aren't too heavy or take up too much space in our vehicle.  These serve a purpose and are perfect for our requirements.

4.  Very easy website to use

5.  5

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Nancy Farmer

Fri 10th Jul 2015

I used your company before and received a very efficient service.  Therefore, I saved your details for any future requirements, the website is easy to navigate and very informative with relation to sizes etc.  The product is robust and suits our requirements well. 

 I did also call and believe spoke to Mark/Alistair, where I also received an excellent service.  I can therefore rate your overall service 5/5.

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Ann Willemstein

Sat 4th Jul 2015

I chose your site by using google because my stalwart shopping site, Amazon, had only a couple of cabinets which were super expensive.  Delivery was easy and the person I spoke to over the phone (the internet crashed halfway through ordering) was very helpful.  The information given on your site helped me easily choose which product would be best for storing our defibrillator 

 The cabinet is just what I wanted, the website was easy to use and I would give you 5/5.

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Lynne Nixon

Fri 3rd Jul 2015

1.What made you choose to buy these products from SSP? You offered the correct products we were looking for which were easily found on the internet.
2. What did you think of the service? Excellent
3. What did you think of the product?  Excellent
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 5

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Joe Parkinson

Fri 3rd Jul 2015

1.What made you choose to buy these products from SSP?Minor collision in our underground car park
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. Was the website easy enough to use? YES
5. Out of 5 (with 5 being great) how would you rate us? 5

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Emma Swaine

Fri 3rd Jul 2015

1.What made you choose to buy these products from SSP? Company had used you before
2. What did you think of the service? Good – Alistair was very helpful
3. What did you think of the product? Good
4. Was the website easy enough to use? Didn’t really use it – phoned in
5. Out of 5 (with 5 being great) how would you rate us? 4

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Sue Besant

Thu 2nd Jul 2015

1.What made you choose to buy these products from SSP?
Range and ease of website
2. What did you think of the service?
Excellent –fast delivery
3. What did you think of the product?
Good,
4. Was the website easy enough to use?
Very Easy
5. Out of 5 (with 5 being great) how would you rate us? 5

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John Clarke

Thu 2nd Jul 2015

1.What made you choose to buy these products from SSP?
I know from before that SSP have a great range so it was an obvious place to look for what I wanted this time.
2. What did you think of the service?
Excellent. Slight delay with pricing was due to email problems.
3. What did you think of the product?
I don’t have them yet.
4. Was the website easy enough to use?
Yes but importantly the customer service was good as what I wanted was not on the website so had to be sourced.
I also needed a quote including delivery
5. Out of 5 (with 5 being great) how would you rate us?
5, of course !

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Karen Moses

Thu 2nd Jul 2015

1 I ordered this for our Fire Team – they chose the product/supplier and the details for me to place the order.
2 The services was excellent, I placed my order and it arrived the next day.  Thank you.
3 I just passed the package to the Fire Team so can’t comment on the product.
4 Website was very easy to use.
5 I would rate you 5

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Rob Murphy

Thu 2nd Jul 2015

Hi I found u on line the service was 10 and the delivery was 10 thanks for the service and I am sure u will hear from us again many thanks Very helpful staff

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Mike Edwards

Thu 2nd Jul 2015

You had exactly what I wanted; your price was reasonable; your website understandable and easily navigated plus next day delivery - you get 6 out of 5 (my maths has never been good)

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John Williamson

Fri 26th Jun 2015

1.What made you choose to buy these products from SSP? Best selection I found, with the right product for my purpose.

2. What did you think of the service? Good - rang up, very helpful. Online ordering straightforward.

3. What did you think of the product? To spec.

4. Was the website easy enough to use? Yes.

5. Out of 5 (with 5 being great) how would you rate us? 4/5.

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Jim Calow

Fri 26th Jun 2015

1.What made you choose to buy these products from SSP? Best price.
2. What did you think of the service?  Excellent.
3. What did you think of the product? Good for the money.
4. Was the website easy enough to use?  Very easy.
5. Out of 5 (with 5 being great) how would you rate us? A big 5
Delivery was also excellent.
Overall a great service.

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Phil Dimmock

Fri 26th Jun 2015

1)Good customer service pointed out to me that you had the product I was looking for

2) Service was excellent

3) Product perfect for my application

4) Website good but did not show the feature of the screw I was looking for so had to call to ask

5) Rate 4 out of 5

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Tony Bottomley

Fri 26th Jun 2015

Found you on the internet.  Website easy to use & price and lead time were fine, delivered when expected.

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Phil Bryant

Fri 26th Jun 2015

1.What made you choose to buy these products from SSP? I was looking for a specific product and google search lead me to your site.

2. What did you think of the service? Ordered online and delivered so no real contact to date.

3. What did you think of the product? Product was as described but has not been fitted yet so I cannot comment on reliability as yet.

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? Three

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Devin Greenwood

Fri 26th Jun 2015

1.What made you choose to buy these products from SSP? Cheapest I could find
2. What did you think of the service? Very good over the phone, quick, efficient and easy to deal with.
3. What did you think of the product? Not sure as was delivered to site. Have had no complaints.
4. Was the website easy enough to use? Website was well made.
5. Out of 5 (with 5 being great) how would you rate us? 3 / 4

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Jim Guild

Thu 25th Jun 2015

1.What made you choose to buy these products from SSP? Good price

2. What did you think of the service? Very efficient

3. What did you think of the product? Looks professional

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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Jo Camelin

Tue 23rd Jun 2015

Great product and service.  Very helpful.   5 out of 5.

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Shweta Shetty

Sun 21st Jun 2015

1.What made you choose to buy these products from SSP? – special requirement of project

2. What did you think of the service? – good service

3. What did you think of the product? – satisfactory and as per requirement.

4. Was the website easy enough to use? - yes

5. Out of 5 (with 5 being great) how would you rate us? - 4

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Bob Jones

Sun 21st Jun 2015

I have used your company for very similar products at Heathrow.
The service was very good .
The product was very good and as far as I know was what the site required.
The website was a bit daunting at first but that was down mainly to the amount of products that you supply.
Out of 5 I would give you a solid 4.

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Christine Hopcraft

Sat 20th Jun 2015

1.What made you choose to buy these products from SSP?  We wanted a no through road sign and your site came up first.

2. What did you think of the service?  Very fast and efficient.

3. What did you think of the product?  Fine.

4. Was the website easy enough to use?  Fine.

5. Out of 5 (with 5 being great) how would you rate us? 5

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Larry Dickinson

Sat 20th Jun 2015

1. What made you choose to buy these products from SSP? SSP were recommended by my client
2. What did you think of the service? The service was very good.
3. What did you think of the product? The product was as expected and good value.
4. Was the website easy enough to use? Website was easy to navigate.
5. Out of 5 (with 5 being great) how would you rate us? Early days but 4/5 at least.

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Peter Ronan

Fri 19th Jun 2015

1.What made you choose to buy these products from SSP?  SSP had the product I had researched on the web and we (Gateshead Council) had an account with SSP

2. What did you think of the service? Excellent cannot fault it

3. What did you think of the product? Exactly what I needed for the job in question

4. Was the website easy enough to use? Very easy to navigate to see what is available and the costs associated with each product

5. Out of 5 (with 5 being great) how would you rate us? Oh easy this one – definitely 5

I will definitely use SSP for any future security item I require.

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Martin Burton

Fri 19th Jun 2015

1.What made you choose to buy these products from SSP? 

Internet search. 

2. What did you think of the service? 

Good. 

3. What did you think of the product?  

Good. 

4. Was the website easy enough to use?  

Yes. 

5. Out of 5 (with 5 being great) how would you rate us?  

4 

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Margaret Calder

Fri 19th Jun 2015

1.Value for money
 
2.Service excellent
 
3.Product seems satisfactory, however time will tell
 
4.Website easy to negotiate
 
5.Rating - 5

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Michael Moore

Fri 19th Jun 2015

All received and happy will use again.

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Susan Clapson

Sun 14th Jun 2015

1.What made you choose to buy these products from SSP?   We wanted to make sure that the sign we put on the wall was secure and safe and your product seemed just right.

2. What did you think of the service? The service was excellent

3. What did you think of the product? The product was just what we wanted

4. Was the website easy enough to use? Very easy

5. Out of 5 (with 5 being great) how would you rate us?           Five

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Rebecca Callicott

Fri 12th Jun 2015

1.What made you choose to buy these products from SSP? We have used SSP in the past.

2. What did you think of the service? Very good – Gwyn is always extremely helpful and swift with a response

3. What did you think of the product? I’m not sure as it wasn’t received by me

4. Was the website easy enough to use? I don’t use the website, I find it easier to go directly to Gwyn as I’m never 100% sure of which product to purchase

5. Out of 5 (with 5 being great) how would you rate us? 5

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Fred Stallwood

Fri 12th Jun 2015

1.What made you choose to buy these products from SSP?  Google search
2. What did you think of the service? Great
3. What did you think of the product? Great
4. Was the website easy enough to use? Great
5. Out of 5 (with 5 being great) how would you rate us? Great

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Sally Adams

Fri 12th Jun 2015

1. Internet search shown the product we required

2. Very efficient

3. Product very good for purpose

4. Website was great

5. Rate as 5

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Neil Shepherd

Fri 12th Jun 2015

Excellent product, exactly what I required. Service was excellent, prompt delivery, web site easy to use. Highly recommended, would use again.

Five stars!

Thank you

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Nathalie Bullen

Tue 9th Jun 2015

Very pleased with the service and products I received. Would definitely recommend this company to others. 5/5 overall.

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Philippa Boyd

Mon 8th Jun 2015

Web site easy enough. Quick delivery

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Mick Masters

Mon 8th Jun 2015

Brilliant service and a wide range of goods.

Excellent web site and so easy to use.

I will use you again when I next need special fixings

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Adrian Holbrook

Mon 8th Jun 2015

1.What made you choose to buy these products from SSP? Google search
2. What did you think of the service? Good
3. What did you think of the product? Fine – I didn’t actually use the product myself - re-selling as part of a sign we manufactured.
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 4

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Nikki Karlstad

Fri 5th Jun 2015

1.What made you choose to buy these products from SSP? Internet search came up with your company as a supplier

2. What did you think of the service? Great and fast

3. What did you think of the product? Just what we needed

4. Was the website easy enough to use? Very easy

5. Out of 5 (with 5 being great) how would you rate us? 5

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Ross Poskitt

Fri 5th Jun 2015

1.What made you choose to buy these products from SSP? Only supplier I found selling the right size!
2. What did you think of the service?  A1
3. What did you think of the product? Good
4. Was the website easy enough to use?  Yep
5. Out of 5 (with 5 being great) how would you rate us?  5

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TOM HEWITT

Fri 5th Jun 2015

Good morning. I chose you because you were cheaper than another supplier I had used. I have found that A2 stainless specialised screws will always be expensive. Site was easy to use
Many thanks.

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Paul Snotra

Fri 5th Jun 2015

1.What made you choose to buy these products from SSP? Clear website and professional website and product choice and price

2. What did you think of the service? Very good

3. What did you think of the product? Not tested yet but looks good for the job

4. Was the website easy enough to use? yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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John Dixon

Fri 5th Jun 2015

1.What made you choose to buy these products from SSP? – Chosen from Google Search engine / liked the simplicity, graphics and directness of the website

2. What did you think of the service? First Class!

3. What did you think of the product? Great – easy to apply and was packaged well. I cannot comment on durability yet but time will tell.

4. Was the website easy enough to use? Yes, not overcomplicated and I was able to easily see what I wanted (I had visited the Seton website first and just could not find what I needed so I chose yours..

5. Out of 5 (with 5 being great) how would you rate us? 5+

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John Reynolds

Fri 5th Jun 2015

I think the whole service was A1 ,and rate you as a 5

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Mandy Green

Fri 5th Jun 2015

1.What made you choose to buy these products from SSP? - Internet Search

2. What did you think of the service?  - OK

3. What did you think of the product? - Ok

4. Was the website easy enough to use? yes

5. Out of 5 (with 5 being great) how would you rate us? 4

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Adrian Hudson

Tue 2nd Jun 2015

Excellent service. 5

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John McGillivray

Mon 1st Jun 2015

1.What made you choose to buy these products from SSP? First company on internet search to stock required items.
2. What did you think of the service? 5/5
3. What did you think of the product? As ordered
4. Was the website easy enough to use? Website was ok to use 4/5
5. Out of 5 (with 5 being great) how would you rate us? 4.5/5

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S Mahmoud

Sun 31st May 2015

1.What made you choose to buy these products from SSP?   website
2. What did you think of the service?  excellent.
3. What did you think of the product?   Good quality.
4. Was the website easy enough to use?  Yes very easy.
5. Out of 5 (with 5 being great) how would you rate us?  5

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Ulrich Rathe

Sun 31st May 2015

1.What made you choose to buy these products from SSP?
Price, technical information on website, general appearance of website
2. What did you think of the service?
Good
3. What did you think of the product?
Excellent
4. Was the website easy enough to use?
Yes
5. Out of 5 (with 5 being great) how would you rate us?
5

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Phil Seal

Sat 30th May 2015

The product, price, website and dispatch were all great and score 5/5

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Elle-Louise Mackenzie

Fri 29th May 2015

1.What made you choose to buy these products from SSP? - Requirement from a customer.

2. What did you think of the service? - Straight forward and easy to use.

3. What did you think of the product? - Looked good and as though it would do the job, customer will inform us. It would have been better though, if the instructions were in the package rather than downloading but not the end of the world.

4. Was the website easy enough to use? - Yes 

5. Out of 5 (with 5 being great) how would you rate us? 5

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Eddie Gordon

Fri 29th May 2015

1.What made you choose to buy these products from SSP? Very competitive price

2. What did you think of the service? Very good

3. What did you think of the product? Excellent

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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Lesley Hogarth

Fri 29th May 2015

Very impressed with the service and speed of delivery.  The sign was exactly what I wanted and better quality than expected.  Would have no hesitation in using SSP again, Thankyou.

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Keith Barber

Wed 27th May 2015

1.What made you choose to buy these products from SSP? SEARCHED ON INTERNET & FOUND YOU HAD THE PRODUCTS I REQUIRED.
2. What did you think of the service? VERY GOOD.
3. What did you think of the product? MATCHED EXISTING THAT HAD TO BE REPLACED, SO FINE.
4. Was the website easy enough to use? YES.
5. Out of 5 (with 5 being great) how would you rate us? ON 1ST IMPRESSIONS A 5.

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Paul Collins

Tue 26th May 2015

Good service, good website. 5/5

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Nicole Wright

Tue 26th May 2015

1.What made you choose to buy these products from SSP?
The website had exactly what I wanted for a good price (Danger of Death sign)
2. What did you think of the service?
Good
3. What did you think of the product?
I did not get to see the product, but the recipient, my 3 year old nephew, said it was his favourite birthday present. Photo attached.
4. Was the website easy enough to use?
Yes
5. Out of 5 (with 5 being great) how would you rate us?  
5

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Richard Crowley

Fri 22nd May 2015

1.What made you choose to buy these products from SSP? Google search and then full product description

2. What did you think of the service? Very impressed with speed of despatch

3. What did you think of the product? As described, and pretty much exactly as we needed

4. Was the website easy enough to use? Yes

5. Out of 5 (with 5 being great) how would you rate us? 5

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Terry Newall

Fri 22nd May 2015

We would rate your service 4 our 5.
We were commissioned by a client to order this product.
The service was satisfactory
The product was as advertised.
The website was easy to use
Rating as above.

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Michael Briggs

Fri 22nd May 2015

1.What made you choose to buy these products from SSP? Good value for money
2. What did you think of the service? OK
3. What did you think of the product? Not yet used.
4. Was the website easy enough to use? Yes, a very good website.
5. Out of 5 (with 5 being great) how would you rate us? 4.5

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Dave Morgan

Mon 18th May 2015

We would have no hesitation in recommending your company and services.
1.    Service: Fast efficient and knowledgeable.
2.    Good quality products.
3.    Easy to use web site on the whole.
4.    4.9/5.

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Philip Coles

Sun 17th May 2015

Your service was excellent, the product met my expectations, your website was easy to use & overall

I would give you a big 5.

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Wayne Price

Fri 15th May 2015

1. What did you think of the service? Very prompt and efficient

2. What did you think of the product? Very good

3. Was the website easy enough to use? absolutely

4. Out of 5 (with 5 being great) how would you rate us? 5

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Phil Upton

Fri 15th May 2015

Website good + product delivered as advertised + delivery prompt and as advertised = happy customer !

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Andrea Roberts

Fri 15th May 2015

Service was excellent, goods arrived next day delivery.  One part had been excluded from the parcel in error, but Alistair Papworth’s after sales approach was excellent and the part was with us the following morning.
The product is of good quality and exactly what we were after
The website was easy to use, although I thought it looked a bit out dated
I would rate you a 4, only because of the part being excluded initially, but I would definitely use you again in the future

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Hayley Spencer

Fri 15th May 2015

1. What did you think of the service? Brilliant

2. What did you think of the product? Very good

3. Was the website easy enough to use?  Yes very easy

4. Out of 5 (with 5 being great) how would you rate us? 5

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Annabel Ramirez

Thu 14th May 2015

1.    The service was quick and straight forward
2.    The product was perfect
3.    Website was very easy to use
4.    5

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Janet Covey

Thu 14th May 2015

I am grateful for landline link and talking to helpful staff. They are to be commended.

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Tom�s Moreno

Wed 13th May 2015

1. Great and fast.
2. Product is even better than expected.
3. Web was easy to use, yes.
4. 5

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Martin Lowe

Wed 13th May 2015

First time user with my Customer Experience being a very good one. Website was refreshingly easy to navigate with all other boxes being ticked, order confirmation, goods delivery and product satisfaction. Overall a well-deserved 5.

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Nick Underwood

Fri 8th May 2015

All extremely good thanks 

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Helen Foster

Fri 8th May 2015

The service was great, the product was exactly what I wanted as I have bought the same thing and the accompanying screws from you before, the website was easy to use

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Andrew kozyra

Fri 8th May 2015

1 – The service is very good as normal .

2 -  The product’s are exactly as described .

3 -  The website is very easy to use .

4 -  5 .

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Karl Gray

Fri 8th May 2015

Overall- 5/5

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Jamie Aird

Thu 7th May 2015

1.Very good – delivery was on time.
2.Product hasn’t been used yet.
3.Website was fine.
4. 4/5

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Michael

Wed 6th May 2015

1. What did you think of the service?

Service was very good - goods arrived well packed and in the timescales indicated, along with electronic VAT  invoice - What more could you ask for?

2. What did you think of the product?

Sign was as expected and suited to purpose.  I was expecting it to be slightly more rigid, but it is absolutely fine on a backing board.

3. Was the website easy enough to use? 

Website very straightforward

4. Out of 5 (with 5 being great) how would you rate us?
You as a supplier - 4.5
The product as supplied - 4.5

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John pritchard

Tue 5th May 2015

1. What did you think of the service?  A1
2. What did you think of the product? VG
3. Was the website easy enough to use? GREAT
4. Out of 5 (with 5 being great) how would you rate us?  6

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Maureen

Tue 5th May 2015

In response to your email I thought the service was excellent, the product is really good but the website was a bit difficult but only because I was unable to determine exactly which thermostat covers were ideal for my needs. Consequently I contacted your company by telephone, the salesman was extremely helpful and directed me to the type I needed.  They arrived promptly and are exactly as the salesman described.  I would definitely rate your service as a 5.

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Pam Rowe

Tue 5th May 2015

1.  Fantastic service

2.   Excellent products

3.   Website easy to use

4.   rating 5 out of 5

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Dave Reeves

Fri 1st May 2015

The service received was excellent and a prompt delivery.

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Stephanie Heelan

Fri 1st May 2015

Excellent service and quicker than expected - thank you, didn't use the website I just emailed Gywn who was great

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James Forrest-Lines

Fri 1st May 2015

Very good service – I have 10 wards to refurbish and will be using you for fixings.

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Paul Bangs

Fri 1st May 2015

Your service was very good

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Catherine

Fri 1st May 2015

Service great.

I don’t use the product myself but our engineers do and regularly re order them so they must be happy with them.

I placed my order over the phone.

5

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Damien Hickie

Fri 1st May 2015

1. What did you think of the service 5

2. What did you think of the product 5

3. Was the website easy enough to use 5

4. Out of 5 (with 5 being great) how would you rate us 5

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Graham Watson

Fri 1st May 2015

Excellent service, the order was immediately acknowledged by Jenny Butler and I received the goods less than 24 hours after I placed the order.

Good website which is easy to use.

The delivery charge was quite high at £6.65 plus VAT for 5 small driver inserts but this was OK this time as I wanted them asap, I can't remember if the SSP website offered an option to chose a cheaper but slower service.

For my requirements on this occasion where I wanted immediate delivery I rate SSP at 5 out of 5

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Bob Finch

Fri 1st May 2015

Everything was Good

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wholesale electrical

Fri 24th Apr 2015

1. What did you think of the service?  Great
2. What did you think of the product? Perfect
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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Deena Bacon

Fri 24th Apr 2015

1. What did you think of the service?  Very efficient, helpful and fast

2. What did you think of the product? Good quality – exactly as stated

3. Was the website easy enough to use? Yes

4. Out of 5 (with 5 being great) how would you rate us? 5

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Paul Young

Fri 24th Apr 2015

5, Great product and service

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David

Fri 24th Apr 2015

1. What did you think of the service? GOOD

2. What did you think of the product? GOOD

3. Was the website easy enough to use? GOOD

4. Out of 5 (with 5 being great) how would you rate us? 5

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Hayley Waterworth

Fri 24th Apr 2015

1. What did you think of the service? Excellent – easy to use website & kept up-to-date with delivery timescales
2. What did you think of the product?  Excellent – good quality & product exactly as advertised
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 4

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Helen Adair

Thu 23rd Apr 2015

5!

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Sara Cave

Tue 21st Apr 2015

1. What did you think of the service?  Very good
2. What did you think of the product? Pleased with product
3. Was the website easy enough to use? Easy
4. Out of 5 (with 5 being great) how would you rate us? 5

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Marc Metherell

Mon 20th Apr 2015

1.    What did you think of the service?
Extremely fast delivery, was not expecting it so soon!
2.    What did you think of the product?
Products are of good quality
3.    Was the website easy enough to use?
Yes, the website was pretty easy to use – although some of the text tends to be quite small which may be hard for some to read with slightly poorer eyesight (although I guess they could just zoom the page in!)
4.    Out of 5 (with 5 being great) how would you rate us?
5 – very easy and painless ordering process and would happily purchase from you again

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Paul Torrance

Sun 19th Apr 2015

5/5
Exactly what I wanted and delivered in good time.  No problems using the website.

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James Thompson

Sun 19th Apr 2015

1. What did you think of the service? Very good and quick

2. What did you think of the product? As expected

3. Was the website easy enough to use? Very easy

4. Out of 5 (with 5 being great) how would you rate us? 5!

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Tim Bainbridge

Fri 17th Apr 2015

1. What did you think of the service?
 Very good
2. What did you think of the product?
Very good
3. Was the website easy enough to use?
Yes
4. Out of 5 (with 5 being great) how would you rate us?
5

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Andrea O'Brien

Fri 17th Apr 2015

1.Excellent and efficient service

2.Product is just what we need for the Company

3.Website was very easy to use

4.5 out of 5

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Darren Dack

Tue 14th Apr 2015

1. What did you think of the service? Brilliant we will use you again.

2. What did you think of the product? Yes fine.

3. Was the website easy enough to use? Very Easy 

4. Out of 5 (with 5 being great) how would you rate us? 5

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Phil Wood

Mon 13th Apr 2015

1. What did you think of the service? Quick response and quick delivery time

2. What did you think of the product? The products are really good, used them before and will use them again

3. Was the website easy enough to use? Yes

4. Out of 5 (with 5 being great) how would you rate us? 4

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Alan Bell

Sat 11th Apr 2015

I am very happy with the service and product, but I thought the postage cost was too high - doubling the cost of the item.

The web site is excellent, and the range of products is very impressive, I have already passed your web address on to my colleagues.

I rate 4/5.

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Steve Oliver

Fri 10th Apr 2015

1. What did you think of the service? Very good
2. What did you think of the product? What you would expect from a poster
3. Was the website easy enough to use? Yes, no problems here
4. Out of 5 (with 5 being great) how would you rate us? 5/5

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John Hulme

Fri 10th Apr 2015

Excellent service, website easy to follow and staff very accommodating.

Look forward to doing business again

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MICK CANTRILL

Fri 10th Apr 2015

1. What did you think of the service?  Excellent
2. What did you think of the product?  Just what we wanted
3. Was the website easy enough to use?  Yes
4. Out of 5 (with 5 being great) how would you rate us?  5

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Katie Freeman

Fri 10th Apr 2015

1. What did you think of the service? Excellent- very quick delivery

2. What did you think of the product? Exactly as expected- good quality and resembling picture

3. Was the website easy enough to use? Yes- easy to navigate and very clear

4. Out of 5 (with 5 being great) how would you rate us? 5

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shorland old farm

Fri 10th Apr 2015

1. What did you think of the service? Very good.

2. What did you think of the product? Very pleased.  Precisely what we needed.

3. Was the website easy enough to use? Very straightforward.

4. Out of 5 (with 5 being great) how would you rate us? 5

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Charles Woolhouse-Smith

Fri 10th Apr 2015

I am glad to say that I am very pleased with the service given to me and the amount of contact and help I have been given from Gwyn was outstanding.
1.    What did you think of the service?
Out of 10, I’d give 11, any queries I had was answered straight away with a solution to getting sorted.
2.    What did you think of the product?
At present I haven’t received the signs but im sure they will be fine.
3.    Was the website easy enough to use?
Very helpful and easy to use and read.
4.    Out of 5 (with 5 being great) how would you rate us?
Defo 5/5

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Ellen Boothe

Fri 10th Apr 2015

Very quick & prompt service, sign was delivered intact,
Would use again & would recommend to friends & family, definitely 10/10

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Liz Brook

Fri 10th Apr 2015

We were very happy with the product, the service the website 5 out of 5.

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Dom Burton

Thu 9th Apr 2015

I rate 5

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Becky Brooks

Thu 9th Apr 2015

1. What did you think of the service? [Bex]   BRILLIANT

2. What did you think of the product? [Bex]  BRILLIANT

3. Was the website easy enough to use? [Bex] NOPE TOOK AGES TO CHOOSE HAD TO RING IN THE END

4. Out of 5 (with 5 being great) how would you rate us? [Bex] 5

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William Merrick

Mon 30th Mar 2015

excellent 5

far exceeded my expectations for quality considering the reasonable cost 5

yes very good 5

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Fiona Campbell

Mon 30th Mar 2015

1. What did you think of the service? Speedy delivery.

2. What did you think of the product? Good, does the job well. Easily cut. Sticks.

3. Was the website easy enough to use? Yes, lots of info but the pages are a bit ‘busy’.

4. Out of 5 (with 5 being great) how would you rate us? 5 – helpful (I phoned), fast and good value.

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Martin Lamb

Sun 29th Mar 2015

Sorry it's taken so long in responding but the service and bits have been great and thank you.

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John Noble

Sun 29th Mar 2015

1. What did you think of the service? Excellent

2. What did you think of the product? Excellent

3. Was the website easy enough to use? Yes

4. Out of 5 (with 5 being great) how would you rate us? 5

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Phil Holman

Sun 29th Mar 2015

1-Service was very good, Product was well made and prefect for job in hand.

2-Web site was easy to use.

3-5 out of 5 will 100% use you again in future.

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Jenna Riley

Sun 29th Mar 2015

The website is easy to use and the order I placed arrived very promptly. I’d emailed with a query prior to making the order and the reply to this was quick and all my questions were well answered.

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Andy Hibbert

Sun 29th Mar 2015

1. What did you think of the service? Ideally would like to know when products are due to be delivered

2. What did you think of the product? Products look good quality and well packaged. We did not fit as supplied to our client for fitting

3. Was the website easy enough to use? Yes

4. Out of 5 (with 5 being great) how would you rate us? 4 it was good that I was able to collect as our customer needed these to finish a £220k project

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Keri McGregor

Sun 29th Mar 2015

1. What did you think of the service? – Great, this was our second purchase from yourselves. Also, fast delivery which is always a bonus!

2. What did you think of the product? - Good, exactly what we were looking for. Comes in a pack of 100 which is perfect as we use them fairly regularly.

3. Was the website easy enough to use? – Yes.

4. Out of 5 (with 5 being great) how would you rate us? - 5

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Shaun Jacobs

Sun 29th Mar 2015

1. What did you think of the service?
I found the service to be very good however I did experience a couple of issues (1, being payment as the websites payment system didn’t work when I used it but a quick call solved this. 2 The details that were inputted for delivery were incorrect (Details inputted via the first phone call as the order was resubmitted on the phone)but again was quickly sorted and received the product.

2. What did you think of the product?
Having opened the products today they are exactly what I needed so im more than happy with them

3. Was the website easy enough to use?
Website was easy to use the only thing that let it down (from my experience) was the payment side of it. A suggestion maybe consider using PayPal to widen your payments accepted.

4. Out of 5 (with 5 being great) how would you rate us?
I would give the score of 4 as everything went as expect with the exception of what’s been mentioned in previous questions. I would be happy to use your company again and will be recommending them to colleagues.

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Alexander Bruce

Sat 28th Mar 2015

Thank you,

1 Good

2. does the job

3. Could have been a bit clearer

4. 4

Thank you

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Roger Willicott

Sat 28th Mar 2015

1. What did you think of the service? Good, delivered when you said

2. What did you think of the product? No comment - I have not seen them

3. Was the website easy enough to use? Yes

4. Out of 5 (with 5 being great) how would you rate us? 3.5 as I have not seen the product

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Mike Ellis

Sat 28th Mar 2015

1. What did you think of the service? excellent

2. What did you think of the product? Looks exactly what I want – will know when I have fitted them over the Easter Break

3. Was the website easy enough to use? Very easy

4. Out of 5 (with 5 being great) how would you rate us? 5

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Martin Forryan

Sat 28th Mar 2015

1. Very Good

2. Very good - hence a re-order

3. Very easy – no problems to date

4. 4.95 – well no one is perfect!

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Nicky Miles

Tue 24th Mar 2015

Q1 – Great service with a very fast delivery time.

Q2 – The feedback received for the department using the product – “excellent product”

Q3 – Very easy

Q4 – 5

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Terry Dawson

Sun 22nd Mar 2015

Can’t fault the service. Products were easy to locate and order and delivered like lightning. Furthermore you actually sent me an invoice without prompting which is almost unheard of. Got to give you 5 out of 5. Many thanks

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Stuart Joyce

Fri 20th Mar 2015

1.    What did you think of the service?
Very good.
2.    What did you think of the product?
Good idea – thinking now where I can use them more in my business.
3.    Was the website easy enough to use?
Yes it was.
4.    Out of 5 (with 5 being great) how would you rate us?
5.

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Nicola Chambers

Fri 20th Mar 2015

1. What did you think of the service? Good

2. What did you think of the product? Ideal

3. Was the website easy enough to use? Yes

4. Out of 5 (with 5 being great) how would you rate us? 5

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Donald Taylor

Fri 20th Mar 2015

5 star product and 5 star service as always from KEITH WARD

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Lee Deaves

Fri 20th Mar 2015

As always very happy with our order, your support etc.

 Alistair Papworth is our contact and Alistair always does a good job. Very conscientious and always calls to chase things up when Ive mentioned we need to get something somewhere for a particular day etc.

To your questions :

 1)      See above

2)      Well made, quality artwork, as requested

3)      Didnt use website on this occasion; this is continued business after receiving such good service previously

4)      5

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Liz Small

Fri 20th Mar 2015

Easy transaction, fast delivery product as ordered.

Will be using your company again

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Karen Foweraker

Fri 20th Mar 2015

Very good thank you

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Liz Baranov

Fri 20th Mar 2015

1. What did you think of the service? Brilliant – a call to keep me up to date although my proof was delayed, delivery as promised and products fab!

2. What did you think of the product? Exactly as billed

3. Was the website easy enough to use? Yes thanks

4. Out of 5 (with 5 being great) how would you rate us? 5

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David Turgoose

Fri 20th Mar 2015

1.  Service / supply prompt and correct.

2. Product very good, performs well.

3. Website easy enough to navigate, but I ordered by phone as you did not do the precise item I wanted, and ordered close to my requirements.

4. 5 out of 5.

 

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Tim Jones

Thu 19th Mar 2015

Excellent service as usual, goods arrived today.

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Lowry Mill

Thu 19th Mar 2015

1. What did you think of the service? GOOD
2. What did you think of the product? GOOD
3. Was the website easy enough to use? YES
4. Out of 5 (with 5 being great) how would you rate us? 4, couldn’t give you a 5 as some of our order was missing when we received it.

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John Carrier

Tue 17th Mar 2015

I thought the service was very good and the product exactly as described and just what I wanted. 

The website is okay but the pictures could be better. The look and feel of the website is more industrial than customer friendly so overall four out of five would be my rating.

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John Batty

Mon 16th Mar 2015

1. Service: excellent

2. Product: it’s not on the bowser yet, and I assume it won’t blow off! Looks good, though.

3. Website: Didn’t make clear your versatility in what you could produce, which seems to be almost anything bespoke: until I phoned you I thought I could only get the sign I wanted as aluminium or stick-on and 700 x 400 – so I almost went somewhere else.  My phone call to you produced exactly what I was after.

4.   5 !.

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Simon Hallowes

Sun 15th Mar 2015

Thank you very much for the signs I recently ordered. I got great help on the phone from a friendly and sympathetic chap who understood just what I wanted and got it produced and delivered 2 days later. Great service at a great price.

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Alan Stevens

Sat 14th Mar 2015

Happy to feedback. This is the second time I have bought from you and have been very happy both times. The process is straightforward and easy, my delivery arrived promptly and although I haven’t had chance to use the product yet, am sure it will be fine.

 All-in-all, it’s a joy to shop with you and would rate you 5 out of 5.

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Scott Spackman

Sat 14th Mar 2015

1. What did you think of the service? Always ordered online, providing and excellent and easy to use service.
2. What did you think of the product? Excellent
3. Was the website easy enough to use? Very
4. Out of 5 (with 5 being great) how would you rate us? 5

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Stella Hewison

Sat 14th Mar 2015

The service was great.

The product was exactly what I ordered.

My daughter used your web site on my behalf, and the order was completed within minutes.

I would rate you 5 out of 5

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Sharon Garton

Fri 13th Mar 2015

1. What did you think of the service?  Good

2. What did you think of the product?  Good quality

3. Was the website easy enough to use? Yes

4. Out of 5 (with 5 being great) how would you rate us? 5

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Harry Hodgson

Fri 13th Mar 2015

Great service, website is very easy to use and I would definitely use you again in the future

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David Poore

Fri 13th Mar 2015

Service was fine.

Product is exactly what I wanted.

Website fairly friendly - found what I was wanting quite quickly.

Rating 5

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Anthony McAvoy

Fri 13th Mar 2015

1. What did you think of the service?
Good
2. What did you think of the product?
Good
3. Was the website easy enough to use?
Yes
4. Out of 5 (with 5 being great) how would you rate us?
5

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Angus Saunders

Thu 12th Mar 2015

1. What did you think of the service? Good
2. What did you think of the product? Snake eye inserts bits very weak – broke two without exerting pressure on first use.
3. Was the website easy enough to use? 4.5 out of 5
4. Out of 5 (with 5 being great) how would you rate us? 4/5

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Dermot Smith

Thu 12th Mar 2015

1. What did you think of the service?
Excellent
2. What did you think of the product?
Just what we needed
3. Was the website easy enough to use?
My only comment would be that filtering is not available from the search results. A search for “pin torx button head” gives 298 results with no option to filter the results list down.
I can alternatively choose the pin torx category and filter down but would be easier if search results could be filtered.
4. Out of 5 (with 5 being great) how would you rate us?
5

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Jason Evans

Tue 10th Mar 2015

Thanks for the thermostat cover, really pleased with it. Solid, easy to fit and delivered on time.

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Dave Simpson

Mon 9th Mar 2015

1.    What did you think of the service?
Very good…. Prompt delivery.
2.    What did you think of the product?
Looks good quality. Just what I was I looking for in terms of size and quality/price.
3.    Was the website easy enough to use?
Yes. Won’t be buying from you regularly but for a one off purchase it was good. Will return if in need of any of your products.
4.    Out of 5 (with 5 being great) how would you rate us?
5       I know it’s no good for  business but your website is interesting enough just to browse without buying !!!!!

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Jacquie Cross

Mon 9th Mar 2015

Brilliant, prompt service as always, a pleasure to do business with!

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Caroline Tatchell

Fri 6th Mar 2015

1. What did you think of the service? Excellent

2. What did you think of the product? Only half of the order has been received so far but so far so good

3. Was the website easy enough to use? Fairly considering the amount of items you have on it J

4. Out of 5 (with 5 being great) how would you rate us? 5

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Ben Stafford

Fri 6th Mar 2015

1. What did you think of the service?

Excellent

2. What did you think of the product?

Excellent - but we knew that - just a replacement fob

3. Was the website easy enough to use?

OK - could be less cluttered

4. Out of 5 (with 5 being great) how would you rate us?

5 - the delivery and tracking was excellent

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Angus Saunders

Fri 6th Mar 2015

1. What did you think of the service? Good

2. What did you think of the product? Not used tool yet.

3. Was the website easy enough to use? 4 out of 5 getting a set of TH insert bits was not as easy as I would have hoped

4. Out of 5 (with 5 being great) how would you rate us? 4.5

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Nick Jones

Fri 6th Mar 2015

Outstanding service all round. You are now the preferred safety supplier to Grosvenor Rowing Club Chester  

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Roddy Young

Fri 6th Mar 2015

I was very pleased with everything regarding my order, particularly the prompt delivery. Keep up the good work.

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Johnny Warren

Fri 6th Mar 2015

1. What did you think of the service?  I thought this was excellent

2. What did you think of the product?  The product was as described and just the job

3. Was the website easy enough to use? The Website was easy to use but for some reason would not process my payment details so had to phone the next day.

4. Out of 5 (with 5 being great) how would you rate us?  I would rate you 5/5. The website was very informative with video and excellent diagrams of the product.

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Marco Capanni

Fri 6th Mar 2015

Very good

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Carole Coleman

Fri 6th Mar 2015

I found your service to be excellent, your web page was easy to follow and the product was delivered in a very timely manner.  If I require any other products I will of course try your company first.

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London Road

Fri 6th Mar 2015

The product is fine, exactly what we were expecting, the website is good and easy to use

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Calum Samuel Cruickshank

Fri 6th Mar 2015

The service was quick and the customer support when I had to change the delivery date was fast and extremely helpful.

The website was very straight forward so I found what I needed very quickly. The product hasn’t been in use long enough to comment on it but over all we are very happy, thanks very much.

 

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Darren Ramhit

Fri 6th Mar 2015

1.    Very impressed as always. I had used SSP a few years ago for some torx screwdriver bits and your range was very impressive.
2.    Good. Our application and use of the TH3 driver bits with security screws is quite harsh so quite a few did not last. In addition 2 bits were broken on receipt of delivery. Sadly I was away on business at the time otherwise I would have contacted SSP sooner. It wasn’t a problem though as I ground down these bits further and we made use of them.
3.    Yes, well done for having a good design.
4.    5 mainly due the great range of driver attachments you do supply.

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Lee Partridge

Fri 6th Mar 2015

1. What did you think of the service? Great service, speedy delivery.

2. What did you think of the product? Good product, will definitely order again.

3. Was the website easy enough to use? Well laid out format, easy to navigate.

4. Out of 5 (with 5 being great) how would you rate us? 4

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Colin Smith

Tue 3rd Mar 2015

Thanks again for your help and great service

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Chris Starkie

Mon 2nd Mar 2015

I was chuffed to bits, i've been after one of these bolts for a long time so to find 10 for a reasonable price was great. Very fast delivery.

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Diane Halliday

Mon 2nd Mar 2015

you get a 5 for all service product and web site thanks for the good service it makes a refreshing change

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Karen Vernon

Mon 2nd Mar 2015

1. What did you think of the service? Excellent

2. What did you think of the product? It looks very well made, although it’s yet to be fitted so I cannot comment on how it actually stands up to being used.

3. Was the website easy enough to use? Yes

4. Out of 5 (with 5 being great) how would you rate us? 5

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Bekka Duiker

Mon 2nd Mar 2015

1. What did you think of the service? Very effective communication and friendly service.
2. What did you think of the product? The products we purchase are always great quality for value.
3. Was the website easy enough to use? Was not aware you had one, will bear that in mind.
4. Out of 5 (with 5 being great) how would you rate us? 5

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Lewis Burgess

Sat 28th Feb 2015

1. What did you think of the service? - Good. Easy to navigate the website, identify the product (not exactly what I was after, but the nearest I could find anywhere) and place the order.

2. What did you think of the product? - As described. Good quality. Well packaged.

3. Was the website easy enough to use? - Yes

4. Out of 5 (with 5 being great) how would you rate us? - 4

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Jock Wallace

Fri 27th Feb 2015

1. What did you think of the service? Very good haven’t had any issues.
2. What did you think of the product? The previous products have been good and fit for purpose, my recent purchase hasn’t arrived yet for me to comment.
3. Was the website easy enough to use? yes
4. Out of 5 (with 5 being great) how would you rate us? 4 (nobody ever gets top marks, my old English teacher taught me that)

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Charlotte Hodkinson

Fri 27th Feb 2015

Great service, prompt delivery.

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darren johnston

Fri 27th Feb 2015

1. What did you think of the service? Good service. Quote  and good received promptly.
2. What did you think of the product? Product is fine. Repeat purchase so knew what we were getting.
3. Was the website easy enough to use? N/A. Emailed company directly.
4. Out of 5 (with 5 being great) how would you rate us? 5

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keith marsh

Fri 27th Feb 2015

1. What did you think of the service?   very good

2. What did you think of the product?   exactly as required

3. Was the website easy enough to use? yes

4. Out of 5 (with 5 being great) how would you rate us?  5

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Richard Bowman

Thu 26th Feb 2015

1. What did you think of the service? Good

2. What did you think of the product? We needed that product to use on an existing system, thus no choice of product

3. Was the website easy enough to use?  Yes very good

4. Out of 5 (with 5 being great) how would you rate us? 5

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KDF Electrical

Mon 23rd Feb 2015

1. What did you think of the service? EXCELLENT COULDNT ASK ANY MORE
2. What did you think of the product? IT WAS A VERY SOLID, NEAT PRODUCT.
3. Was the website easy enough to use? YEAH NEEDED HELP FROM YOUR DESIGNER BUT HE WAS SPOT ON.
4. Out of 5 (with 5 being great) how would you rate us? GOT TO BE A 5+

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Matt Nock Anzor Fasteners NZ & Australia

Sun 22nd Feb 2015

1. What did you think of the service?     Very good, Gwyn replies promptly and efficiently.
2. What did you think of the product?   Our customer is very happy with it.
3. Was the website easy enough to use? Didn't use it, used direct emails only.
4. Out of 5 (with 5 being great) how would you rate us? 5 so far

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Ken Sexton

Sat 21st Feb 2015

Many thanks for the prompt delivery of the security boxes.

These items are of a high quality for which I have future

applications.

Ordering from the web site was simple and the material was received the next day.

I would rate your company overall service as 5 out of 5.

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Julie Toker

Fri 20th Feb 2015

1.    The service was very good, quick and efficient
2.    The product was just what we were looking for
3.    The website was very self explanatory
4.    5 out of 5

I would definitely use the website again when looking for signs and health and safety items.

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Chris McCulloch

Fri 20th Feb 2015

Easy ordering, reasonably priced, quick delivery

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Bradley Meneer

Fri 20th Feb 2015

1. What did you think of the service? Good when I got through to someone
2. What did you think of the product? Love the product
3. Was the website easy enough to use?  Didn’t use website went through contacts
4. Out of 5 (with 5 being great) how would you rate us? 4

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Jules Ferrigno

Fri 20th Feb 2015

SSP provided a courteous and fast service. Thank you

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Holly Chapman

Fri 20th Feb 2015

1. What did you think of the service? Brilliant
2. What did you think of the product? Just what we needed
3. Was the website easy enough to use? Yep
4. Out of 5 (with 5 being great) how would you rate us? 5

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Dani Hicks

Fri 20th Feb 2015

1. What did you think of the service? – the delivery was fast, but it was inconvenient to be waiting for the product whole day and not knowing what time the parcel would be delivered. More precise time would have been best
2. What did you think of the product? – it seems good, but we will find out with time if it is strong,  tamper proof and if lets the air efficiently.
3. Was the website easy enough to use? – yes. thanks
4. Out of 5 (with 5 being great) how would you rate us? – 4 ( because of delivery times- were not specific)

***

SSP Response

Thanks for coming back to us on this. I think this is really useful feedback. In many cases we know the exact time that a parcel will be delivered.
As such, starting in March, for all our protective cover and security screw orders, we will send out emails before 9.30am to say when the parcels are likely to be delivered.
Thank you so much for you order and for your feedback

 

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Alison Junor

Thu 19th Feb 2015

We have just received the signs in yesterday.  I spoke with Steven who is very pleased with the quality of the 5mph signs for the price paid.  He is also pleased with the other caution signs, so thank you very much

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Johnathan Simpson

Sun 15th Feb 2015

Firstly I found the website very easy to use and informative and easy to place the said order.
Secondly having placed the order I had time to think regarding the order and found I needed to add something else to the order.
So I rang up and spoke to a most helpful gent who went through my order and added the extra item,but I also found out that I had not correctly ordered the right items that I needed and my mistake was explained and we updated my order which could have turned out a big pain for me. So well pleased and gained a bit more knowledge of your products.
Thirdly the delivery was excellent and with being a security product even though it was a small package it arrived fast and secure and the items were very good quality.
To rate you 5 out of 5.

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Peter Wilson

Sat 14th Feb 2015

It was my first time ordering with your company. Website and service good. Easy to find product and quick delivery of item.

I’d no issues and would rate it a 5

 

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John Mckendry

Sat 14th Feb 2015

Service. Excellent.

Product. Very Good.

Website easy to use?. Yes

Overall. 5

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Kate Freeman Wilson

Sat 14th Feb 2015

1. What did you think of the service? Excellent
2. What did you think of the product? Havent seen the product as I’m not based in the office where it was delivered
3. Was the website easy enough to use? Very easy to use
4. Out of 5 (with 5 being great) how would you rate us? 5 , Gwyn was very helpful and couldn’t do enough to help me, many thanks

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Harry Gibbons

Fri 13th Feb 2015

1. What did you think of the service?      Excellent
2. What did you think of the product?      Very Good
3. Was the website easy enough to use?     It took a few minutes to understand but good then
4. Out of 5 (with 5 being great) how would you rate us?      5

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Jim Rocks

Fri 13th Feb 2015

4 out of 5. Good efficient service

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Andrew Robb

Fri 13th Feb 2015

Service and product are good.  I will use SSP in the future

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Josh ODonnell

Fri 13th Feb 2015

1. What did you think of the service?     Excellent
2. What did you think of the product?   Excellent
3. Was the website easy enough to use?  Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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Linda Thomas

Fri 13th Feb 2015

The service, once I got it was excellent; don't know about the product yet as until it goes up on the wall, we can't tell - looks fine in the box; website OK, but ordering other than online wasn't easy from the website; 4/5.

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Judith Duce

Tue 10th Feb 2015

1. What did you think of the service?  Very friendly and efficient.
2. What did you think of the product?   Brilliant – exactly what we needed.
3. Was the website easy enough to use? Yes it was.
4. Out of 5 (with 5 being great) how would you rate us? Definitely 5

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Tina Toms

Tue 10th Feb 2015

1. What did you think of the service? Excellent

2. What did you think of the product? Excellent

3. Was the website easy enough to use? Yes very easy

4. Out of 5 (with 5 being great) how would you rate us? 5+

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andrea obrien

Tue 10th Feb 2015

1. What did you think of the service? – Excellent. Very quick delivery and quick response via email. Updated on when product would be delivered too.  

2. What did you think of the product? – Exactly what we needed.

3. Was the website easy enough to use? – Yes. I found what I needed and managed to order it very quickly.

4. Out of 5 (with 5 being great) how would you rate us? – 5.

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Susan Jervis

Tue 10th Feb 2015

Service – excellent.

Product – just what we wanted.

Website – easy to use.

5/5

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Nick Greenwood

Tue 10th Feb 2015

Service 5
Product 5
Website 4
Overall 5

 “I’ll be back”!

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Peter Tapp

Tue 10th Feb 2015

1. What did you think of the service?   Very Good
2. What did you think of the product?  fine
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us?  5

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Steven A Edwards

Tue 10th Feb 2015

I only ordered a few Allen Keys but everything went fine with the items arriving intact and on time.

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Tony H

Tue 10th Feb 2015

1. What did you think of the service? Excellent. Cannot fault
2. What did you think of the product? Very good quality. Cannot fault
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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Keely Knight

Tue 10th Feb 2015

I actually placed the order online so the product was as ordered and the website was easy enough to use.
As far as service the only thing I could say is you managed to get the goods out to us slightly earlier than expected which was great.

Overall I would give a rating of 4.

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Roger One

Tue 10th Feb 2015

Thank you so much for your intelligent and kind advice.

I wish more businesses had the attitude shown by you.

Good to find you and a pleasure to do business

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Rachel Smith

Tue 10th Feb 2015

1. What did you think of the service?  good 

2. What did you think of the product?  good 

3. Was the website easy enough to use?  yes 

4. Out of 5 (with 5 being great) how would you rate us?  5 

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Sarah Haseldine

Fri 6th Feb 2015

1. What did you think of the service? Very prompt
2. What did you think of the product? Good quality
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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Tim Jones

Fri 6th Feb 2015

1 Excellent

2 I am just the buyer, but I guess the product was fine as we have purchased them before.

3 Very

4 5

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Sean Gaffney

Fri 6th Feb 2015

1. What did you think of the service? Very quick
2. What did you think of the product? Well made
3. Was the website easy enough to use? Very easy to use
4. Out of 5 (with 5 being great) how would you rate us? 5

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Michelle Ashton

Fri 6th Feb 2015

your customer service was fantastic ... The guys all accomadating ,non patronising and very friendly . The product is exactly what I ordered ( though I now feel I need maybe a larger size in the near future !) Many thanks for your refreshing great service,  I had spoken to 3/4 other  companies with this request who were far from helpful ... I cannot praise you enough

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Vikki Jell

Tue 3rd Feb 2015

1. What did you think of the service? Very good, ordered online and the goods arrived early the next day
2. What did you think of the product? Very good, clear and easy to use
3. Was the website easy enough to use? Yes, very good, I was able to review multiple items in the basket to see what was most suitable
4. Out of 5 (with 5 being great) how would you rate us? 5

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Evan Meredith

Tue 3rd Feb 2015

1. What did you think of the service? Very good, ordered online and the goods arrived early the next day
2. What did you think of the product? Very good, clear and easy to use
3. Was the website easy enough to use? Yes, very good, I was able to review multiple items in the basket to see what was most suitable
4. Out of 5 (with 5 being great) how would you rate us? 5

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Mike Hooper

Tue 3rd Feb 2015

I was very pleased with both the product and the service and would rate the overall experience as 5/5.
Web site was busy but easy to use.

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Craig Smith

Tue 3rd Feb 2015

This is the second time i've ordered from SSP.
both transactions have gone smoothly. easy to find what i wanted on the website and easy to order.
deliveries have been received in the appropriate timescale.
all in all a pleasant experience. 4.5 out of 5.

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Paul Sharpe

Tue 3rd Feb 2015

1. What did you think of the service? Excellent
2. What did you think of the product? Excellent
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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Gerry Barnett

Tue 3rd Feb 2015

Excellent service , good quality product , very satisfied customer . Many thanks

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Tim Lunn

Mon 2nd Feb 2015

I was very happy with the experience of shopping from your website. The range of products available was good and I found something that suited my needs. I would have liked to have bought some kind of kit with the tool and the fixings together (cheaper than individually would be nice ;-) ) but the website was clear enough on what I needed. The service and communication regarding my order was excellent and on the basis of my first order, 5 out of 5.

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Natalie Love

Fri 30th Jan 2015

5 out of 5

Website easy to use

Quick email follow up & changes made quickly

Quick dispatch of product

Impressed

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George de Castro

Fri 30th Jan 2015

I am a repeat customer but I did not contact your company through your website on this occasion. But I found the service both efficient and polite, and the item ordered was received promptly within the time stated.

 As a result, I would recommend not only the product but also the company so I am pleased to give a 5 out 5 rating.

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Gary Hardiker

Tue 27th Jan 2015

1. What did you think of the service? Service was excellent       
2. What did you think of the product? Good quality product
3. Was the website easy enough to use?  Easy to find exactly what I needed!
4. Out of 5 (with 5 being great) how would you rate us?  5 – will be looking to purchase other items from you in the future

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Nicholas Lockyer

Mon 26th Jan 2015

Very happy with level of service and quality of product.  5/5

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Stuart Adam

Mon 26th Jan 2015

1.    What did you think of the service?
Excellent service with help after issue with the internet order.

2.    What did you think of the product?        
Putting the product into practice this week and will see if the company finds them effective and easy to use.

3.    Was the website easy enough to use?
The web site was easy to use however there was an issue with payment site.

4.    Out of 5 (with 5 being great) how would you rate us?    4

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Lee Jackson

Mon 26th Jan 2015

The service was great and the product arrived the next day promptly. 5 out of 5 for service and delivery. Thank you. 

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Tom Shaw

Mon 26th Jan 2015

1. What did you think of the service? Excellent
2. What did you think of the product? Excellent
3. Was the website easy enough to use? Very Easy
4. Out of 5 (with 5 being great) how would you rate us? 5

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Lance Saunders

Mon 26th Jan 2015

First class service First class product and web easy to use, will certainly use again.

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Treena Armer

Fri 23rd Jan 2015

1. What did you think of the service? VERY GOOD
2. What did you think of the product? VERY GOOD
3. Was the website easy enough to use? YES
4. Out of 5 (with 5 being great) how would you rate us? 5

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Ted Wilson

Fri 23rd Jan 2015

Very happy with the service and product

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Mark Haywood

Fri 23rd Jan 2015

1. What did you think of the service? ok
2. What did you think of the product? good
3. Was the website easy enough to use? yes
4. Out of 5 (with 5 being great) how would you rate us? 4

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Evelyn Reeve

Thu 22nd Jan 2015

Service: Found the service 5 out of 5. Really good got the package within the time stated.
Product: The products are really good. My mother has dementia and lives at home. However she switches of gas central heating and moves the gas control to off. Has taken over a year to find products such as this. Would recommend you share your products with Social Services and Alzheimer's societies as none of these knew of these products. It has certainly given us peace of mind that my mum cannot switch off the heating now.  We needed a locking device to go over power supply and plug socket however you did not have 1 single locking product that covered both. So we purchased a plug socket and the larger key lock. It was a tight fit and we needed to move the gas timer controls to fit both. It would have been better to get 1 cover. Something to consider with your supplier.
Website: Yes found it easy to use
Overall: 5 out of 5

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Les Stevens

Thu 22nd Jan 2015

1. What did you think of the service?  First Class service very helpful with good 'human' backup.

2. What did you think of the product? So many all in one place - we will be back for more!

3. Was the website easy enough to use? Not bad used the product search facility which was pretty accurate.

4. Out of 5 (with 5 being great) how would you rate us? 5+ would recommend your company to others without hesitation.

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Lynn Hughes

Thu 22nd Jan 2015

1. What did you think of the service?   great as usual
2. What did you think of the product?   good quality as expected
3. Was the website easy enough to use?   i do sometimes struggle with finding what I want & then I need to call you
4. Out of 5 (with 5 being great) how would you rate us?   a good 4+

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Tony Hannam

Tue 20th Jan 2015

All good thanks

5 out of 5 !!

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Trevor Francis

Mon 19th Jan 2015

1.    What did you think of the service?
Very good, friendly and efficient in all dealings, great turnaround time
2.    What did you think of the product?
Excellent – much higher quality than I was expecting from the proof
3.    Was the website easy enough to use?
Didn’t use the website as you were found by a neighbour of mine and I merely completed the project in his absence
4.    Out of 5 (with 5 being great) how would you rate us?
5

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Andy Ince

Mon 19th Jan 2015

1. What did you think of the service? Very good Very helpfull
2. What did you think of the product? really happy fit for purpose
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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Evie copland

Sat 17th Jan 2015

1.    Thought the service was quick, easy and hassle free. Usually we need to deal with an external signage company and all sorts of paperwork to get what we got from you in a matter of five minutes and a few clicks.

2.    Product is perfect – in fact, it exceeded my expectations and was far more durable and hard wearing than I was expecting. The quality you offer for the price is fantastic.

3.    Thought the website was absolutely fine – plenty of options, plenty of information and plenty of opportunities to find contact info if I needed any further assistance to make my selection and process the order.

4.    5 hands down. Will definitely use SSP again in the future when we can

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Heather Hodge

Sat 17th Jan 2015

We were very pleased with the service provided.
We found the website easy to use.
Initially, we thought that the product (a lockable cover for a double electric socket) was a little expensive once postage and packing and VAT was added, but we needed to safeguard a family member with dementia so went ahead with the purchase.  However, when it arrived we could see that it was of good quality, was easy to fit and operate and would say in hindsight that it does provide good value for money.  
We had looked at a cheaper version on the internet but judging from the feedback it was inferior (with only a plastic key) and not worth the money. We feel we definitely made the right choice.
We would certainly use your company again.
With many thanks.

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Kerrie Thacker

Fri 16th Jan 2015

1. What did you think of the service? Very fast delivery
2. What did you think of the product? Fit for purpose can be amended to our requirements if needed easily
3. Was the website easy enough to use? Yes very easy to use
4. Out of 5 (with 5 being great) how would you rate us? 5

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Andrew Potter

Fri 16th Jan 2015

Service was excellent, goods arrived next day , exactly as described and sensibly priced. Website quite easy to follow.
Would use you again for similar items.
 
Marks out of 5 =5

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Jessica Scallion

Fri 16th Jan 2015

1. What did you think of the service? Brilliant, Great customer service from Mark. Kept me up to date with my order.
2. What did you think of the product? Perfect for what we needed
3. Was the website easy enough to use? Yes ,  Very
4. Out of 5 (with 5 being great) how would you rate us? 5

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Gareth Anthony

Fri 16th Jan 2015

1. What did you think of the service? Fantastic, as always
2. What did you think of the product? Perfect for the application
3. Was the website easy enough to use? Did not use
4. Out of 5 (with 5 being great) how would you rate us? 5

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Ian McBean

Fri 16th Jan 2015

Great service, will use again.

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Lynne Fitzgerald

Fri 16th Jan 2015

Service was good, product was good, website was easy and we rate you 5

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Mark Taylor

Fri 16th Jan 2015

1.    What did you think of the service?
Good

2.    What did you think of the product?
Great

3.    Was the website easy enough to use?
Yes

4.    Out of 5 (with 5 being great) how would you rate us?
5

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Michael Greer

Fri 16th Jan 2015

The service was excellent as is the product. The website is easy enough to use and we will use it again.

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Diane Garland

Fri 16th Jan 2015

Yes the service, product and website were all good thank you – I would rate 4 out of 5 overall.

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Marie Speakman

Sat 10th Jan 2015

Service. Great
Product. Great
Website. Good
Overall. 5

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Lee Deaves

Fri 9th Jan 2015

We’ve just received our signage and I just wanted to drop you an email to say thank you for the excellent and quick service I’ve received  from you over the course of my last couple of orders.
I would like to confirm we are very happy with the quality of the artwork and products in general. We have received everything we asked for when we asked for it etc, and I just wanted to say thank you.
At all stages of the process and with everybody else we have had dealings with. Mark has also been a massive help when he has answered the phone.

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Monika Dziedzic

Fri 9th Jan 2015

I am fully satisfied with your service

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Mike Ormond

Fri 9th Jan 2015

1. What did you think of the service?
Excellent

2. What did you think of the product?
Very good

3. Was the website easy enough to use?
Yes

4. Out of 5 (with 5 being great) how would you rate us?
5

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Dave Cudbertson

Fri 9th Jan 2015

1. What did you think of the service? Great service offering quick dispatch of the fit for purpose items I required at a very reasonable priced
2. What did you think of the product? Product was as required. High print quality that will proved durable I am sure.
3. Was the website easy enough to use? Simple to navigate/ search, order and pay for goods.
4. Out of 5 (with 5 being great) how would you rate us? 5 i will definitely order again if we need more signs for our club. Many thanks.

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Darren murray

Fri 9th Jan 2015

1) service was fast and delivery was prompt even though I ordered over the holiday period great stuff .

2) the product was exactly as described and good quality ..

3) Your website is very easy to navigate and I managed to find and order what I needed very quickly.

4) I would rate you guys 5 out of 5

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Aiden Berry

Fri 9th Jan 2015

5/5 for everything! Great service

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Nicholas Lockyer

Fri 9th Jan 2015

All aspects of the service and the product met with my complete satisfaction (5/5).  Thanks

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Rushcliffe Developments Ltd

Fri 9th Jan 2015

1. What did you think of the service?  - 5
2. What did you think of the product?   5
3. Was the website easy enough to use?  5
4. Out of 5 (with 5 being great) how would you rate us? 5

we have been very happy with your service.  Thank you

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N Pakthyiendra

Fri 9th Jan 2015

Excellent product and prompt service

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Helen Flinter

Fri 9th Jan 2015

The service I received for the last two orders was excellent!

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Chris Gibson

Fri 9th Jan 2015

1. What did you think of the service? Very good
2. What did you think of the product? Suitable for the purpose we have in mind and clearly printed.
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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Roger Oates

Fri 9th Jan 2015

Very good service, product perfect, website easy to use. Will use you again in the future 5*****

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Andrea O'Brien

Fri 9th Jan 2015

1.    The service was very quick, efficient and the delivery was excellent being the next day.
2.    The product was just what we were looking for. Nothing too complicated and something quick and easy to follow. However, should we have wanted something more detailed, there was plenty of choice for us.
3.    The website was very easy to use and follow and the product on the website was well detailed.
4.    I would rate you 5 and will definitely use your services again!

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Darryl Stanley

Fri 9th Jan 2015

I am pleased to advise that the product arrived today and it is excellent

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Andrea Hillyer

Fri 9th Jan 2015

1. What did you think of the service? - Very good.  So easy, I'd forgotten that I'd ordered the items
2. What did you think of the product? - 5 - good clips, don't look like they will break easily
3. Was the website easy enough to use? - Yes very
4. Out of 5 (with 5 being great) how would you rate us? - 5 - It was a pleasure to do business with you.  We will use you again.

 

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David Perlman

Tue 6th Jan 2015

No problems at all, happy with the product, delivery and website. 5 out of 5.

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Tim Staples

Mon 22nd Dec 2014

5 stars! Everything was excellent. I thought the website info about the security screws was comprehensive incl. dimensions, torque etc. and an easy site to navigate.

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Barbara Young

Mon 22nd Dec 2014

Thank you - 5 out of 5 for service. Next day delivery this close to Christmas? Brilliant.

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Tim O'Brien

Fri 19th Dec 2014

1. What did you think of the service? Service was very good and very efficient
2. What did you think of the product? Not yet fitted but looks fit for purpose
3. Was the website easy enough to use? Very easy to use
4. Out of 5 (with 5 being great) how would you rate us? 5

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Phillip Scott

Fri 19th Dec 2014

1. What did you think of the service?  The service was great, I found SSP to be very co-operative and accommodating to my request
2. What did you think of the product? The product was exactly as I expected it to come out, “great”
3. Was the website easy enough to use? The navigation on the website is user friendly
4. Out of 5 (with 5 being great) how would you rate us? 5

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Gail Palmer

Fri 19th Dec 2014

I can’t comment on the product yet as this will not be installed for a couple of months.  However, the speed of delivery was excellent (delivered the next day); your website is very good and your team were really helpful.  So on the 3 points I can comment on, you are a 5 rating!

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Neil James

Fri 19th Dec 2014

1. What did you think of the service?  Service was great, just delivery let you down. (courier)
2. What did you think of the product?  Great product and good feedback from our client once installed.
3. Was the website easy enough to use?  Yes
4. Out of 5 (with 5 being great) how would you rate us?  5

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Paul Baker

Mon 15th Dec 2014

1. What did you think of the service? Easy and prompt delivery
2. What did you think of the product? Good quality and they actually drilled as expected
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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David Killen

Fri 12th Dec 2014

The service was excellent in every way. 5

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Lyn Cowling

Fri 12th Dec 2014

1. What did you think of the service?  - Very Good
2. What did you think of the product? - Good
3. Was the website easy enough to use?  - I did not use the web site I rang with my order very helpful and prompt delivery.
4. Out of 5 (with 5 being great) how would you rate us? - 5

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Brian McTavish

Fri 12th Dec 2014

The service was excellent and prompt.
The product was exactly what I asked for.
The website was user friendly and easy to navigate.
5

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CHRISTOPHER HAMILTON

Fri 12th Dec 2014

1. What did you think of the service? Excellent 5
2. What did you think of the product? Excellent 5
3. Was the website easy enough to use? Excellent 5
4. Out of 5 (with 5 being great) how would you rate us? Excellent 5
Thank you for going the extra inch and sending by Royal Mail. We'll be back!

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Tony Clark

Fri 12th Dec 2014

Great service 10 out  of 10

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Nancy Farmer

Fri 12th Dec 2014

Service and website all very efficient.  Product, we have bought before so therefore pleased with this too.  All in all, 5

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Jason Duncan

Thu 11th Dec 2014

1. What did you think of the service? Good service
2. What did you think of the product? Not as reflective as expected, but fair product
3. Was the website easy enough to use? Easy to use
4. Out of 5 (with 5 being great) how would you rate us? 4

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Paul Laver

Wed 10th Dec 2014

1. What did you think of the service?
Brilliant
2. What did you think of the product?
Exactly what I need but it is to big, although I measured as the website said. So I need to order a smaller one. 40mm I think. Gutted
3. Was the website easy enough to use?
Yes
4. Out of 5 (with 5 being great) how would you rate us?
5

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Zella Morley

Wed 10th Dec 2014

The service 5 out of 5 very helpful  indeed.
The gentleman on the phone had all the information that I required and sorted out my order that same day. The delivery was fine and product is well made.
Will happily use your company in the fut

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Ken Hodierne

Mon 8th Dec 2014

re:- service.
When I spoke to you on the phone, on Wednesday with reference to the product not being delivered as your e-mail of Monday your service was excellent and you were very understanding and followed it up immediately with a voice mail message being left about 10 minutes later. From the initial order to turn around, service excellent within a couple of days, so overall rated 5. Product was finally delivered at 7.30 pm today (Friday). I have no issue with that either, in that, all courier services would be stretched to the limit given the busiest week of the year for internet shopping, they would be snowed under!
As I knew exactly what I was buying, the product lives up to expectations. It'll "do what it says on the tin"
Your website was perfectly easy to follow without any "banana skins"

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James Kyle

Mon 8th Dec 2014

1. What did you think of the service? Very Efficient and professional
2. What did you think of the product? Did the job to help me remove security bolts in new house
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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David Morris

Mon 8th Dec 2014

First time I’ve used your company.
Very pleased with the range, quality and delivery of the items ordered.
Excellent (5)

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Paul Curtis

Mon 8th Dec 2014

We have found your service and delivery 1st class. The product to be as stated and the client is more than happy with the quality.
Your website was easy to use and user friendly – it’s a FIVE from us.

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Kevin Crompton

Fri 5th Dec 2014

1. What did you think of the service?  GOOD
2. What did you think of the product? GOOD
3. Was the website easy enough to use? YES
4. Out of 5 (with 5 being great) how would you rate us?  5

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Jason Fenton

Fri 5th Dec 2014

1. What did you think of the service? Service was excellent
2. What did you think of the product?  The product is well made, good quality product and exactly what we needed
3. Was the website easy enough to use? Website is well laid out and easy to use
4. Out of 5 (with 5 being great) how would you rate us? 5 out of 5

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Damien Hickie

Fri 5th Dec 2014

1. What did you think of the service? Excellent, fast delivery 5
2. What did you think of the product? Excellent product, exactly as described 5
3. Was the website easy enough to use? Very easy to navigate 5
4. Out of 5 (with 5 being great) how would you rate us? 5

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Chris Roake

Fri 5th Dec 2014

1. What did you think of the service? Excellent
2. What did you think of the product? Exactly as described
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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Julie Brittain

Fri 5th Dec 2014

Very good service, as always, quick delivery.  
Unfortunately, some marks and errors with this order, but dealt with quickly and replacements being sent free of charge.
Used before, specials, so not done through website to comment.
4/5

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Leigh Ballard

Fri 5th Dec 2014

1. What did you think of the service?  Good
2. What did you think of the product? Good
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 4.5
 Quick delivery, which was what I was looking for.

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Barry Bond

Mon 1st Dec 2014

Your service was fantastic, the website easy to browse, delivery was very fast and the product was just as required. I would recommend your company to anyone as it was a 5 Star service all-round.
Thank you very much

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Sarah Chapman

Mon 1st Dec 2014

I was really pleased with your level of service.
The signs are perfect for the job, the website was easy to use and I would rate you as  5/5.
Well done and I now know where to come for any future signs.

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Alistair Allan

Mon 1st Dec 2014

Web site and service was fine. Rating 5

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Paul F

Mon 1st Dec 2014

I found your service to be faultless the goods were as described and arrived when you said they would.
Thank you

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Becky Woods

Mon 1st Dec 2014

The service was great, the product looks fantastic just what we needed.

If we needed any other signs in the future we would be sure to come back.

I would rate you a 5.

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Peter Smith

Sat 29th Nov 2014

First time I have used your company, the product looks as if it will do the job
Many thanks

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John Christopher Galloway

Fri 28th Nov 2014

I’m 66 years old and that is the fastest delivery I have ever received. Thank you very much Sir.

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Layla Bloom

Mon 24th Nov 2014

What did you think of the service? Very fast
What did you think of the product? Good
Was the website easy enough to use? Yes
Out of 5 (with 5 being great) how would you rate us? 4/5

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Steve Brown

Sat 22nd Nov 2014

Just to say thanks for your prompt attention to my order, package arrived safe and secure, started to use the security screws same day
website easy to use 5* any day of the week thanks again

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Martin Stevens

Fri 21st Nov 2014

Product was great, price was good

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Jack Porter

Thu 20th Nov 2014

Service fine, but product I ordered was out of stock, was offered next size up which was fine.
Product was excellent.
Website fine.
4 out of 5.

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Michael Hayes

Wed 19th Nov 2014

We found the service & responsiveness of your company to be excellent.
Product was as expected and as been installed without problems.
We must obviously wait for a couple of years to identify any deterioration in the appearance of the sign - which we would not expect
Website was easy and overall performance was 5

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Yvonne Woods

Tue 18th Nov 2014

The service was first class.
The product suited perfectly  - exactly what we wanted.
The website was easy to navigate.
I would give a customer satisfaction rating of 5

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Bob Pickup

Tue 18th Nov 2014

Good personal direct communication
overcoming some web site issues and product as advertised, good quality

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Saqib Yameen Mehta

Tue 18th Nov 2014

The service was very good and fast delivery, we were very happy with the product and will most probably purchase more.I would give you top marks

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John Prescott

Tue 18th Nov 2014

1. What did you think of the service?     very good - professional, courteous and speedy

2. What did you think of the product?     seems good - four covers just fitted and it was easy. Well designed.

3. Was the website easy enough to use?    Yes

4. Out of 5 (with 5 being great) how would you rate us?    5/5

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Ed Elcock

Tue 18th Nov 2014

1. What did you think of the service?  Good
2. What did you think of the product?  Good
3. Was the website easy enough to use?  Yes
4. Out of 5 (with 5 being great) how would you rate us?  4

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Christian Griffiths

Tue 18th Nov 2014

1. What did you think of the service? Excellent
2. What did you think of the product? Superb
3. Was the website easy enough to use? Yes all good
4. Out of 5 (with 5 being great) how would you rate us? 5

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Rev Dr Adrian Youings

Sun 16th Nov 2014

1. What did you think of the service?  Sign arrived on time in good condition, well parcelled
2. What did you think of the product?  Sign exactly what i wanted BUT – there are no fixings for the sign. Almost certainly I have to go back to website and find some and order them – but I ordered assuming it had fixings for a pole. It’s not much use without them
3. Was the website easy enough to use?  Yes, except that when ordering a sign, it could emphasis that fixings need to be ordered at same time
4. Out of 5 (with 5 being great) how would you rate us? Wasn’t sure if it was my short-sightedness that missed the issue about fixings. I have gone back and in small print it says at the end of info ‘see below for details of fixings, caps and poles’ –  but there is nothing below about those things. I therefore presumed they came with them. So struggle to give a 5 cos I wanted to put sign up this weekend and will now have to wait a few days. I went to you because of speed of delivery – so will give 3.

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C Bates

Fri 14th Nov 2014

1. What did you think of the service?  Great - Extremely quick delivery
2. What did you think of the product?  Well priced and fit for purpose
3. Was the website easy enough to use?  Yes
4. Out of 5 (with 5 being great) how would you rate us?  5

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Sam Collins

Fri 14th Nov 2014

1. What did you think of the service?  Fantastic
2. What did you think of the product? Perfect for what we needed
3. Was the website easy enough to use? Very easy
4. Out of 5 (with 5 being great) how would you rate us?  5!

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zoe ridgeway

Tue 11th Nov 2014

1. What did you think of the service? Excellent service from Alistair

2. What did you think of the product? Very good quality for the environment used in.

3. Was the website easy enough to use? Very easy and clear

4. Out of 5 (with 5 being great) how would you rate us? 5

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Fin McKenna

Tue 11th Nov 2014

5 out of 5

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Graham Roberts

Tue 11th Nov 2014

1. What did you think of the service? Good
2. What did you think of the product? Good
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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David Baxter

Tue 11th Nov 2014

5 – great :)

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Louise Partington

Tue 11th Nov 2014

Service? Quick delivery. The first call point cover we received was unfortunately faulty, but when this was flagged up with yourselves, your staff member, Alistair Papworth, sorted it out very quickly, politely and to our full satisfaction. As a result of this excellent customer service, despite first receiving a faulty product, we'd buy from you again.
Product? Product is a good design which solves the problem we've got.  It's a little expensive for what it is (that said, I appreciate that a lot of the cost will be in the design). But had it been cheaper, we might've considered buying more of them for the rest of the building, not just the specific area we've got a problem with.
Website? Yes.
Rating? 4 (would've been a 5 if it hadn't been for receiving a faulty product first time around)

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Martin Carter

Tue 11th Nov 2014

Product, Service and Website - all 5 out of 5

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Sarah

Tue 11th Nov 2014

1. What did you think of the service?  Phone enquiry was dealt with efficiently & calls were returned & followed up with emails
2. What did you think of the product? Repeat order, the client were satisfied with previous order
3. Was the website easy enough to use? Didn’t use web site
4. Out of 5 (with 5 being great) how would you rate us? I would rather wait until the goods have been delivered before I answer this one!

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Nigel Westbury

Tue 11th Nov 2014

I would grade your company at "5" across all markers
Efficient & quick  service, website easy to navigate and product just what I wanted.

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Mark Easton

Tue 11th Nov 2014

SSP provided excellent customer service, and I look forward to dealing with you again in the future.
1. So far brilliant.
2. Unsure yet. Bespoke product is going to take another 5 weeks until it arrives.
3. Yes.
4. 5, particularly as customer service (Gwyn) was excellent on the phone.

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Karen Glover

Tue 4th Nov 2014

1. What did you think of the service? Excellent online ordering and quick delivery

2. What did you think of the product? Fantastic, exceeded our expectations

3. Was the website easy enough to use? yes very user friendly

4. Out of 5 (with 5 being great) how would you rate us? 5 - great service and product, thank you

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Stuart Searis

Mon 3rd Nov 2014

The website was easy to use and informative. 20 times Better than some of your competitors which is why I placed an order with you guys.
The products I ordered were fine. I would recommend and will use you for all these types of items moving forward

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David Trott

Thu 30th Oct 2014

Excellent - very efficient & professional. Great build quality on initial review

5*

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Conrad Galvin

Mon 27th Oct 2014

Service: Very Good
Product: Superb - in fact I will be making further orders very soon
Website: Ok, but as I did not understand all the technical bits it made it harder to decide which product to use
Rating out of 5: 4+

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John Tooley

Mon 20th Oct 2014

Dear Alistair,
Thanks for your e-mail.
The service was excellent, very quick.
The products were exactly what I needed.
The website is easy to use.
I would rate the whole experience of using the website, the service and the products at 5 out of 5. I would definitely order from you again.
Kind Regards

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Pete H

Mon 20th Oct 2014

Good day to you,
Apologies for delay getting back ( better late than never! )   Service, product and, indeed, the website all excellent.  Purchased on behalf of local Parish Council and proving v. useful
Best regards

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Lauren Faggetter

Sun 19th Oct 2014

1. What did you think of the service? Excellent
2. What did you think of the product? good
3. Was the website easy enough to use? Very easy and clear
4. Out of 5 (with 5 being great) how would you rate us? 5 (deliver was super-fast too)

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David Craigmyle

Sun 19th Oct 2014

5/5
Excellent service and product.

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Ruth Joyce

Sun 19th Oct 2014

1. What did you think of the service?     Very good
2. What did you think of the product?      Sign perfect but brackets were to big so had to modify
3. Was the website easy enough to use?      Yes
4. Out of 5 (with 5 being great) how would you rate us?    5

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melvin baber

Sun 19th Oct 2014

1. What did you think of the service? Good
2. What did you think of the product? Good
3. Was the website easy enough to use? Fair
4. Out of 5 (with 5 being great) how would you rate us? Good

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Julia Svecova

Fri 17th Oct 2014

1. What did you think of the service? –brilliant service.
2. What did you think of the product? – using product couple years now- very satisfied.
3. Was the website easy enough to use? –  its hard to find  the product when you search for it it comes up some other stuff more..
4. Out of 5 (with 5 being great) how would you rate us?  4

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Keith Dunkley

Fri 17th Oct 2014

Extremely pleased with product, price, delivery & web site 5/5

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Ross Pamphilon

Fri 17th Oct 2014

1.What did you think of the service? excellent
2.What did you think of the product? excellent
3. Was the website easy enough to use? yes
4. Out of 5 (with 5 being great) how would you rate us?  5
:D

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Matthew Huxtable

Fri 17th Oct 2014

5/5 - my order was the one which seemed to go missing and either you or your office called as they had noticed no tracking information had come back, and the package was re-sent.

This is customer service unparalleled with most other firms with whom convincing them a package has not arrived turns into a very stressful experience for the customer!

The product itself is exactly what I was after.

Many thanks

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Brian Stephens

Fri 17th Oct 2014

hi
1. What did you think of the service? - Excellent!
2. What did you think of the product? - perfect
3. Was the website easy enough to use? -very good
4. Out of 5 (with 5 being great) how would you rate us? - 5
thanks

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Lauren Clark

Fri 17th Oct 2014

I thought the service was very good. We have used the product before and this was a refill that I purchased and so we new previously that this would be a good product.  I made an order initial but used the wrong card and so the purchase didn't go through.  A very nice person rang me a little while later to see whether I would like to make the purchase over the phone.  I wasn't able to at the time and so I just made the purchase on the website a little while later.  The website was very easy to use and find my way around and I would rate my experience as 5 overall.  I will definitely be using your services again. 

 

 

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Tanya Bezuidenhout

Fri 17th Oct 2014

Excellent service, product was exactly what we were looking for and easy to use, website was easy to use. Overall, 5 out of 5

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Mark Riedlinger

Fri 17th Oct 2014

The service I received was professional, efficient, helpful and personable. The products were good value for money and the website was easy to navigate.
I would definitely use your company again and would rate you 5 out of 5.

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Lynn Hughes

Thu 16th Oct 2014

:)

1. What did you think of the service?  GOOD AS USUAL
2. What did you think of the product?    GOOD
3. Was the website easy enough to use?   YES
4. Out of 5 (with 5 being great) how would you rate us?  5

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Bill Palk

Thu 16th Oct 2014

There you go :)
1. What did you think of the service? Good
2. What did you think of the product? Solid!
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 4

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Paul Sullivan

Wed 15th Oct 2014

1. What did you think of the service? overall Good speedy and efficient, postage was a bit pricey when compared to the value of the goods ordered, but I appreciate why
2. What did you think of the product?  Can’t comment as have passed tools to engineer to use and have not yet caught up with him, but they appeared fine
3. Was the website easy enough to use? yes
4. Out of 5 (with 5 being great) how would you rate us?  4.75

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Elizabeth Ward

Fri 10th Oct 2014

1.    What did you think of the service?
Keith Ward took my order and he was very friendly and efficient
2.    What did you think of the product?
The product was delivered to another site, so I didn’t see it but I’ve had no complaints
3.    Was the website easy enough to use?
I placed my order over the phone, call me old fashioned but I prefer to speak to someone
4.    Out of 5 (with 5 being great) how would you rate us?
5 Excellent service / prompt deliver / invoice sent through very quickly which makes my life so much easier – thank you!

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Mike O'Donnell

Fri 10th Oct 2014

1. What did you think of the service? Had no problems at all with the service, from Website to delivery.
2. What did you think of the product? The product was exactly as expected, so no problems there.
3. Was the website easy enough to use? Although a very comprehensive website, I found it easy to get to the product I wanted and the information about each product I looked at was very clear.
4. Out of 5 (with 5 being great) how would you rate us? 5 out of 5

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Alan

Fri 10th Oct 2014

1. What did you think of the service? Very good
2. What did you think of the product? Did what it said on the packet
3. Was the website easy enough to use? yes
4. Out of 5 (with 5 being great) how would you rate us? 4

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Rob Castro

Fri 10th Oct 2014

Great service Prompt.
Product as described.
Website easy to navigate

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Chris Toll

Fri 10th Oct 2014

Hi,
Service was great. Dealt with Alistair who was very helpful.
Product is fine, now I have replaced standard key fobs with more user-friendly ones.
Web site easy to use.
I had a specific and urgent need for a solution to keep my dad safe in his own home but giving him an easy way of getting into his house without the need for a front door key. The solution I purchased from you satisfies that need, and I was prepared to pay the higher delivery charges to receive the goods promptly. The price of the sure touch remote was quite high; but needs must at the time in order to ensure my dad safety.
Thanks,
Chris

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Neil Jones

Fri 10th Oct 2014

All items ordered were great ( to securely fix an oak gate I made for my son's house). (attached photos)
Arrived promptly, well packaged and safely delivered.
Website easy to navigate with explanation of security fixings clear so I could make appropropriate choice.

I'd rate service 5/5

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Malcolm Crabbe

Fri 10th Oct 2014

All very good thank you. Very quick delivery. 5/5

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Nicky Robertson

Wed 8th Oct 2014

1. What did you think of the service?   First Class

2. What did you think of the product?  This is an excellent product and a great price . I compared many companies on the internet and you were by far the cheapest.

3. Was the website easy enough to use?  Very easy to use .

4. Out of 5 (with 5 being great) how would you rate us?  5  And would recommend your company to my other departments .

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sara cave

Mon 6th Oct 2014

Easy website to navigate. Product as described and fast delivery. 5 out of 5.

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T.T CARPETS AND FLOORING

Fri 3rd Oct 2014

Thankyou very much it arrived on time my husband can now finish the job will always use your company now for the tape as we are a flooring company we  use the anti slip tape all the time
thankyou once again

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mason miniitt

Fri 3rd Oct 2014

Yes we were very happy with what you provided. The service was quick and efficient; the product fulfilled our requirements; the website was easy to use, so a 5. Thank you.

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Philip Hodgson

Fri 3rd Oct 2014

No problems at all. I found what I wanted quickly enough, and the order arrived promptly. I'll give it 5.

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Peter Davies

Fri 3rd Oct 2014

Excellent service, excellent product, good website

4.5 out of 5

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Paula Markham

Mon 29th Sep 2014

1. What did you think of the service? Excellent Service from ordering to delivery.
2. What did you think of the product? Excellent Products
3. Was the website easy enough to use? Website very easy to use
4. Out of 5 (with 5 being great) how would you rate us? 5*

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Kelvin Grove

Mon 29th Sep 2014

Hello,

Please see answers below

Service: Easy, did what I asked and said, good service
Product: What I wanted
Websiote: Very easy, although I ordered over the phone which was easy too
Marks out of 5:    5

Cheers

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Sharon Hamane

Sun 28th Sep 2014

1. What did you think of the service?   Excellent Service
2. What did you think of the product?  Product fitted on site – client happy with product.
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 4

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Alan Jones

Fri 26th Sep 2014

The sign arrived safe and sound without any damage what so ever. It arrive at the time you said and we are very pleased with it.

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Kerrie Thacker

Fri 26th Sep 2014

Fast delivery on the second order, was told on the first order that it was next day delivery but it wasn’t and helpful members of staff
The product matches what we need for now with options to personalise
The website is very easy to use
Out of 5: 4

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Simon John

Fri 26th Sep 2014

5/5 or 10/10!
Excellent service, delivered quickly and website easily negotiated,

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Steve Blair

Fri 26th Sep 2014

1. What did you think of the service? Very Good
2. What did you think of the product? Was what we required and did the job
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5

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David McCubbin

Fri 26th Sep 2014

Hi

Service was excellent.
The screws were a good quality product.
The website was easy enough to understand.
I would give you a 5 out of 5.

Great service, very accommodating  and helpful staff.

Many thanks

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Tammy Boyle

Tue 2nd Sep 2014

The service in which the website stated (delivery times etc.) was delivered without the need to chase up. Exceeded expectations as the quality of the product was much better than received from other suppliers. When I used the website, there was a slight IT issue which wouldn’t let me progress with my order, however the service I received over the telephone and by email was second to none.

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John Stanley

Tue 2nd Sep 2014

Just a short note to say I found your website easy to navigate around, and your product range was just what I was looking for. Many thanks for your quick delivery, I am sure we will be using you in the future.

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Terry Woods

Mon 1st Sep 2014

Website easy to use – found what I wanted quickly
Product delivered quickly
Satisfactory product
Good service (rate as 5)

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Colin Lemm

Mon 1st Sep 2014

The service was excellent, the website easy to understand and find things and simple to order. Items turned up the next day exactly as promised. If it's not broke don't try to fix it.

---

Michael Griffin

Mon 1st Sep 2014

Delighted with the service and really interesting website.

---

Lynn Hughes

Fri 29th Aug 2014

I found your site very easy to use, especially as I didn't exactly know what I was looking for.
Hopefully we will be back again soon

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Amanda Swain

Fri 8th Aug 2014

1. What was good about the service you received from SSP? Personal service, I developed a good relationship with Gwyn and worked with him throughout the process, so every time I was in contact, he knew what I was after and had great suggestions for improvements/practicalities.

2. Did the product you received from us live up to your expectations? Yes, really happy with the product and was turned around in a very short space of time, which I’m very grateful for as we were being audited by one of our most important clients.

3. Was the website easy to use? Yes, however, I found it much easier for Gwyn to recommend a product over the phone based on what our requirements were rather than trawling through a website trying to guess what we needed.

4. Are there any products you would like us to add to our range? You have what we need at the moment

5. What would you say to a friend about the products and service you received from SSP? Very fast and very personable. I liked that Gwyn had a good initiative to make suggestions to ensure we got exactly what we needed

6. Out of 5 how would you rate us? 5

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Bert Minty

Thu 7th Aug 2014

I found the whole process was smooth and painless, the item i ordered is well made, i am very pleased the product.

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Jim Singh

Thu 7th Aug 2014

Your service was good, product was also good and easy to install.
I like it , out of 5 I rate 5.

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Steve Allison

Thu 7th Aug 2014

Everything fine. No problems. Excellent service. 

Thank you

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Lynn Jago

Fri 1st Aug 2014

Excellent service. Thank you

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Mary Ricketts

Wed 23rd Jul 2014

The service was prompt and copy invoice received straight away.

The website is simple to navigate making it stress-free searching for the items required.

---

Alistair McDougall

Tue 22nd Jul 2014

The service was efficient and easy. The ordering process went as expected.

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Antony Stevens

Mon 21st Jul 2014

All great thanks. 5 out of 5 on all counts.

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John Jeram-Silvey

Mon 21st Jul 2014

There was fast delivery

The website was very clear and easy

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Poyntell

Thu 17th Jul 2014

Very prompt service

Thank you

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Dianne Irving

Tue 1st Jul 2014

I can honestly say that the team at SSP have been very helpful. I was trying to order some ramps for my elderly father who has just moved into a new home and he needed some ramps as the kerb outside his home has not been lowered. The product when it arrived was to shallow and your team tried very hard to find suitable alternatives but unfortunately in the end their was no bespoke solution and the original order had to be returned.

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Paul Grubb

Mon 30th Jun 2014

The services provided was excellent.

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Paul Fishwick

Sun 29th Jun 2014

Excellent service recieved

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Jane Heaton

Sun 29th Jun 2014

What was good about the service you received from SSP? Fast, efficient and knowledgeable

Did the product you received from us live up to your expectations?  Perfectly

Was the website easy to use? Rang up, didn’t use website

Out of 5 how would you rate us? 5

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Sarah Eagles

Thu 26th Jun 2014

Firstly thank you for your prompt service, the product arrived today
- What was good about the service you received from SSP? Prompt service
- Did the product you received from us live up to your expectations?  yes
- Was the website easy to use? yes
- Are there any products you would like us to add to our range? Not that I am aware of
- What would you say to a friend about the products and service you received from SSP? Very friendly and quick service
- Out of 5 how would you rate us? 5

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Damien Seymour

Sun 15th Jun 2014

10 out of 10 for everything you provided!!!!!!!!!

Great company.

Damien Seymour

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Dave Ellis

Sat 14th Jun 2014

A1 service over the phone fast delivery

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John O'Shaughnessy

Fri 13th Jun 2014

The service we received was very helpful and courteous,
when there was a problem with the supplier of the goods we were to receive up-to-date information

Katie kept in constant touch as to the shipping details and on one occasion organised a Saturday delivery after the cut off time for its departure

The website was easy to navigate

On the whole we have been very happy with both service and the products.

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Sapristi Tombola

Fri 13th Jun 2014

Quick delivery, small batches suited to non-business DIY user.

Quality of product seems very good.

The website was very easy, nice and clear.

 

---

Kerry McKeever

Thu 12th Jun 2014

These arrived today :)

So super efficient, love it.

Product, delivery and service received were all excellent. A great company which I would definitely recommend and will continue to use. Very happy customer.

---

Guy Owen

Thu 12th Jun 2014

Hi 

The service was great, speedy delivery, great value for money.

Will certainly use you again..

Regards Guy

---

Sarah Haseldine

Wed 11th Jun 2014

Good quality product & delivery

5/5 service

---

Paul Strong

Thu 8th May 2014

Excellent products, and excellent customer service.

Will use again and recommend.

---

Peter Newton

Thu 8th May 2014

The service was excellent in every respect .... can't fault it.

The website works fine and the anti-slip pads are fit for purpose and manufactured to a good standard.

The UPS delivery service (across country) was first class.

 If this is a sample of your normal service then it is hard to see how you can significantly improve it you can't really improve it ...... other than to reduce prices .... but the cost to me for what I purchased was good value for money.

Thanks once again for a 'spot on' service.

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Richard Westwood

Fri 2nd May 2014

I placed an order with you this afternoon i just wanted to say that I found the member of your staff who I spoke to on the phone to be very professional and helpful thank you. I am looking forward to recieving my items one of your men at work cone signs and frame clips next week. Thank You.

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Nigel Webster

Thu 10th Apr 2014

Good website. Prompt and efficient service. Will be back again.

---

Ken White

Wed 9th Apr 2014

I was very pleased with the assistance and service from your company. They kept to their delivery promise and were most helpful, I would use you again should the need arise.

---

David Heywood

Mon 7th Apr 2014

The service was efficient, personal and faultless.

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Denbigh High School

Sat 15th Mar 2014

Fast no hassle ordering and delivery.

---

Ian Scott

Tue 11th Mar 2014

Excellent service and product, price was good and I have told my business partners about you and we will use you in future.

---

Richard Vernon

Tue 11th Mar 2014

Great, fast, delivery and good products 5*

---

Alistair Murray

Mon 10th Mar 2014

I needed a clear cover for an external digital key entry pad, that we had installed on a recently completed project, and you had one available that was suitable. Easy to use website with quick delivery and at a reasonable cost.

---

Chris Robinson

Fri 7th Mar 2014

First class service, thank you. The Kinmar nuts are on and doing their job. Website was fine, nothing to improve on as far as I can judge.

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Viv Oxley

Wed 26th Feb 2014

Dear Gwyn and Danny

Thank you so much for getting the Reception book and accompanying badges etc to us so quickly – well before the time you specify, so very much appreciated. Thank you too for all your help with the order.

With all best wishes

Viv

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Davy Kyndt

Wed 26th Feb 2014

Hi Danny,

Thanks for those covers,

We just installed all of them very quick and with great ease.

Perfect product.

Thanks :)

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Chris Robinson

Fri 21st Feb 2014

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KD Blaimire

Fri 21st Feb 2014

I would just like to say that my experience in purchasing  products from your website was  easy and simple, navigating my way to the products I required was simplicity itself.

Also the prices were the best I could find on the internet (the main reason for my purchase) so I would defiantly return to your site in the future if I ever require security items'.

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John Justice

Fri 21st Feb 2014

Overall excellent service. Gwyn was extremely helpful and efficient.

---

Troy Pilkie Rodgers

Fri 21st Feb 2014

The service very friendly and were happy to ask questions about the product.

The product is exactly what we wanted and is doing the job required.

Keep up the good work!

---

Kerry Millett

Thu 20th Feb 2014

Very good, very happy, great customer service.

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Steve Blair

Fri 7th Feb 2014

Service excellent , next day delivery as advertised , website easy to navigate , adviser very helpful , would recommend this company to colleagues

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Tom Corke

Mon 3rd Feb 2014

1. What was good about the service you received from SSP? Speed on deilvery and prices
 
2. Did the product you received from us live up to your expectations? Yes great quality
 
3. What part of our offering could we improve on? Nothing all good

4. Would you recommend us to a friend? Yes 100%

Thanks very much it was good service and have used you twice so got to be good

---

Janet McCheyne

Sat 1st Feb 2014

I have no bad comments to make: the website was easy to navigate, the items were clearly displayed, ordering was straight-forward, paying was hassle-free, acknowledgement and delivery were prompt and my purchase was just as described!

---

Michael Sexton

Fri 31st Jan 2014

The service was continuity good, I was able to talk to the same person every time (Mr Ewens) with any queries. I was also updated with developments of the order via e-mail.

I genuinely cannot think of any area for improvement

The website was easy to use and I'm not that good with computers!!

---

Prof. Thrusfield

Thu 30th Jan 2014

Miss Davies,

I can pleasantly report that the special screwdriver arrived yesterday, and it fits the screws in my sauna light perfectly.

So, I have been able to replace the bulb in it.

Many thanks for your speedy assistance with this matter.

---

Keith Ogden

Wed 18th Dec 2013

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Alan Williams

Sun 15th Dec 2013

The website was easy to use. Particular thanks to Katie Davies for her assistance in keeping me advised as to when the product was going to be delivered - which was very quickly!

Would recommend SSP to others and certainly use again when required.

Thanks again.

---

Trevor Peart-Jackson

Sat 14th Dec 2013

Very fast delivery much impressed.

Used the security screws yesterday. Just the job.

I found the website and the google route to it very helpful.

---

Summerfield House Nursing Home

Sat 14th Dec 2013

We had no complaints or issues with the ordering process or delivery, thank you for your service we will consider using you again and recommend you to others.

---

Simon Lane

Fri 13th Dec 2013

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David Armstrong

Sat 30th Nov 2013

The service you provided I could not fault, the gentlemen who on both occasions took my order he could not have been more helpful his knowledge of your products was exceptionally good and his advice on what I required was first class. I will keep your company on file and would always use you if I have a similar requirement again.

---

Susan Pollard

Sun 24th Nov 2013

Thank you for your email and for giving me the chance to give feedback on SSP.  I was very pleased with the service, the products were excellent and totally fit for purpose.  The communication was clear and my products arrived very quickly. All in all I had a very good experience shopping with SSP and am very pleased with the products I ordered.

---

Advance Property Services

Sat 23rd Nov 2013

Prompt delivery, good range of products

There was a good description and fitting instructions on the web site which was helpful

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Arun

Sat 23rd Nov 2013

1. Selling various security screws in mini packs of 10 -- makes it affordable to use them at home. Many other websites sell only in packs of 100 or more.

2. Website was good. And your articles on security products were informative. Especially liked the idea of choosing more than one type of security screw to secure an item.

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Chris Stanley

Fri 22nd Nov 2013

Very efficient service

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Chris Smith

Fri 22nd Nov 2013

Q. What was good about the service you received from SSP?  

A. The pricing and the product.

 

Q. Did the product you received from us live up to your expectations?

A. Yes, good quality and exactly what I wanted.

 

Q. Was the website easy to use?

A. Yes very easy and user friendly.

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David Saraby

Thu 21st Nov 2013

We will save you as a favoured supplier.

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Mark Cook

Thu 21st Nov 2013

Q. What was good about the service you received from SSP?

A. I called back 15 minutes later to add some more parts, was told I’d missed the courier so you then arranged to post them at my risk – which was great and they arrived first

Q. Did the product you received from us live up to your expectations?

A. Yes

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Laurie Cunningham

Wed 20th Nov 2013

The service I received was good and the website was excellent

---

D Kingsley

Tue 19th Nov 2013

Easy web site to use, quick delivery. Thanks

---

L Atkins

Fri 25th Oct 2013

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Jacquie Cross

Mon 21st Oct 2013

I am more than happy to reply. The service SSP offer is excellent and I would have no hesitation recommending them to others. Customer service is first class!

---

Linda Walker

Mon 21st Oct 2013

The service received was very good and you kept me informed about the progress of my order. The product is excellent and met my expectations; also the website was easy to use. I would certainly recommend your company to my friends.

---

Karen Colwill

Mon 21st Oct 2013

Sales staff weren’t pushy – we submitted an enquiry, got answers from the company, and then were able to contemplate all the different options without being hassled, as is sometimes the case with other companies.

 

Quick response times – with regards to enquiries, questions and artwork proofs.

 

Quick despatch time.

 

Customer service in general was excellent.

---

Ursula Mantell

Sun 20th Oct 2013

Timely delivery

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Lucy Dorling

Sun 20th Oct 2013

Service was quick and very good.

---

Dee Stebbing

Sun 20th Oct 2013

All good many thanks for your quick service. Yes i would recommend you.

---

Adrian Heard

Sun 20th Oct 2013

Fantastic service – helpfully advice via the telephone and very prompt delivery.

---

Susana Ferrier

Sun 20th Oct 2013

Very speedy service, good product and excellent customer service. I know there is always room for improvement, but on this occasion I can’t see it.

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Graham Watson

Thu 10th Oct 2013

My order arrived promptly with everything I requested in the package and at the price specified. I've now used the security fixings for the purpose intended and they've done the job perfectly.

 

SSP has a good website with plenty of information from security experts for anyone who requires a little more detail to make the correct purchase decision.

 

SSP is now bookmarked in 'Favourites' on my computer.

---

Alan Lofthouse

Wed 9th Oct 2013

The sevice you gave was fine, no problems, everything was easy to use and the transaction was quick.

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Verna Beighton

Sat 5th Oct 2013

Thank you for an excellent service and a brilliant product. We were at our wits end trying to find a solution to getting our new car up a step into our garage, until we happened upon your website and found your vehicle ramps. The product arrived in good time and in good order.

If I was to mark you out of 10 I would give you 10

I have already recommended your website to family and friends.

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Alan Diack

Fri 4th Oct 2013

First time I have used your company. Googled my requirement and your company came up as a stockist. Very pleased with the quality of the product supplied and the speed and ease of your ordering process.  I will have no hesitation in using you again and would be happy to recommend your company to any colleagues.

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David Vandome

Fri 4th Oct 2013

Googled ‘Passing Place’ road sign = brought up your page. Website seems to be fine, no problem finding the brackets (etc)

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James Lamont

Fri 4th Oct 2013

Staff were very helpful with a few queries I had and went the extra that extra mile with one as it was easier to discuss than email.

---

Glenn Hibbert

Fri 4th Oct 2013

We were very pleased with the service, product and price etc.

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Andy Harmon

Fri 4th Oct 2013

Quick delivery after placing my order

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Mark Bowler

Fri 4th Oct 2013

The product was delivered in a timely manner, friendly telephone conversation

---

Malcolm Knox

Fri 4th Oct 2013

Very pleased with the service. Goods were delivered on time and invoice received via e-mail on the same day as the order was placed.

---

Ian Morton

Wed 25th Sep 2013

The overall experience is very positive from the ease of ordering to delivery and payment. I have sourced products in the past and had no complaints; I would recommend your company.

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Hilda Morrice

Wed 25th Sep 2013

We were very pleased with our order, actually our third order from yourselves recently.

Obviously we are pleased with everything we received, especially being able to view the artwork before it was dispatched, very helpful staff, making shopping with SSP very easy and pleasant.

Thank-you

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Lesley Mc

Tue 24th Sep 2013

The website was easy to use and the product arrived well packaged and on time.

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John Welch

Tue 24th Sep 2013

Pretty good. I was a little anxious in case I had measured them incorrectly but I got it right. They feel positive and I feel more secure.

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Peter Tate

Tue 24th Sep 2013

I would recommend the service as it was good and the web site was easy to use

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Lisa Stocks

Tue 24th Sep 2013

Delivery was quick 

Website easy to use, ordered off iPhone

Pleased with product, as described on website-good range of products

Email updates and invoices all received

Had a message to say exactly when the first package was to be delivered-date and estimated time

 

Very pleased customer-thank you

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Wendy Tidd

Tue 24th Sep 2013

Second time we have used your company and very good service once again.  Great products thanks

---

J. Welch

Mon 23rd Sep 2013

The screws etc that you supplied were fine and promptly supplied.

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Mark

Mon 23rd Sep 2013

Excellent in every way

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Peter O Donnell

Mon 23rd Sep 2013

You provide next day delivery and your stock holding is general very good.

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Martin Green

Tue 10th Sep 2013

signs arrived safely and were in action this afternoon - very many thanks !  They are perfect.

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Sheila

Thu 8th Aug 2013

So refreshing to just be asked for comments - and to have them acknowledged!  From my perspective the perfect blend of good old fashioned service but utilising the technology of today.  Well done SSP!

Incidentally sign now in place and looking very professional.  Fingers crossed it does the trick and I no longer have problems with people parking in the turning bay...

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John Shaw

Fri 26th Jul 2013

Service was great will definitely be using you again.

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Colin Forsythe

Fri 26th Jul 2013

SSP website had large range of products but was easy to navigate/view.
However I called your office sales team (spoke with Gwyn) as we required bespoke size signs.
Gwyn was extremely helpful and following our discussion arranged everything on our behalf.
Absolutely, 100% - ‘spot on’, thanks to Gwyn’s assistance.
Ordering, delivery, sales support was perfect, a pleasure to deal with, service level provided was excellent, product quality and delivery too.

---

Hilda Morrice

Fri 26th Jul 2013

I have just received my second order from yourselves and am delighted with the quality of the signs, the service, the quick delivery, and the website is easy to use. I happened on the website by chance but couldn't be more pleased, I am one very satisfied customer.

---

Sheila Parsons

Fri 26th Jul 2013

I found the whole process from start to finish very good indeed.  I was pleased to find a product of 'better quality' than the plastic film products that feature widely on the internet - but not go the extreme of Highways quality (and cost!).

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Louise Phair

Fri 26th Jul 2013

I was very impressed with the service I received from your company.

The ordering from start to finish was very easy. Gwyn Ewens was very helpful.

I would definitely use your
company again and recommend it to my friends and work colleagues

---

Esther Wilkin

Fri 26th Jul 2013

Customer service was quick to respond to questions and really helpful when looking for a safe that matches our needs.

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Colin Forsyth, Facilities Manager

Tue 23rd Jul 2013

Just to advise that the 10mph signs I ordered for the office car park area arrived as stated on Friday 19th, thanks. The signs are perfect and our Estates guys have fitted them already.
 
I should say we required a slightly smaller sign than standard sizes displayed. Following discussion with Customer service team on our requirements the telesales rep confirmed this bespoke size sign could be ordered.

Thanks very much for your help and assistance, much appreciated.

---

Phil Evans

Sat 29th Jun 2013

Thanks for the item.
Exactly what I wanted. Courteous service, good product & delivery smack on the button.
Website good & easy to navigate.
Definitely recommend you.

---

Nick Clark

Sat 29th Jun 2013

Service Was Good
Product Was Good
Website Was Good
I would Recommend You

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Wendy Hollis

Fri 28th Jun 2013

Pleased with the product and next day delivery. Good all round service thank you. Yes I would recommend you.

---

Gary Knott

Tue 21st May 2013

Friendly, supportive in considering needs and tailoring to what I required, quality product.

---

Shaukat Ali

Fri 17th May 2013

ORDER RECEIVED CONGRATULATIONS FOR YOUR EXCELLENT PRODUCTS AND SERVICE.HOPE TO DO THE BUSINESS AGAIN SOON

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Mr Woods

Fri 17th May 2013

I found your company on the web and I found it easy to navigate your products.

I called the company and spoke with Keith Ward, he was very helpful and as we are in not in the UK he said he would call be back with a price for delivery.

He did call me back soon after with a price and delivery time.

I found Keith very helpful and the products arrived on time and are working fine.

I would recommend your company and products to others and will use your company again in the future.

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Kerry Hardie

Fri 17th May 2013

it was a very simple process to order online, quick and very easy to follow steps.. you offer a very fast, efficient and professional service.. the website was extremely easy to use and very quick. I would most definitely recommend you to a friend.

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Alan Villaweaver

Thu 16th May 2013

The service was fast, efficient and no fuss.
The ramps perform exactly as I wanted.
Difficult to find anything you could improve on.
Website was easy to navigate, I found what I was looking for very quickly.
I cant think of anything else I need at the moment.
All sorts of people ask where I got them from. So of course I recommend SSP.

THANK YOU VERY MUCH.

from 1 completely satisfied customer..

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Keith Taylor

Thu 16th May 2013

The website was easy to use with an excellent range of products available in both small and large quantities.
The on line ordering was straight forward and the items received the next day.
Overall a great customer experience, Congratulations.

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Morven MacLean

Wed 15th May 2013

Very good service (will use again) Staff were very helpful and signs were delivered quickly (Better than expected)

---

William Spalding

Wed 15th May 2013

Thank you for

A  good fast service
A very good product that works well,
A website easy enough for a Silver surfer to manage
I will certainly recommend your service to friends.

---

Neil Taylor

Tue 14th May 2013

OVER THE MOON WITH SERVICE AND DELIVERY, DID WHAT IT SAID ON THE NET

MANY THANKS WILL USE YOU AGAIN.

---

Ann Turner

Tue 14th May 2013

Competitive prices; speedy processing and delivery; personal service - Gwyn Ewens very helpful.  We have to be economic so always look for the most cost-effective prices.

---

Sally Church

Mon 13th May 2013

Service was very good. very friendly and very helpful over the phone. Being in Jersey you quickly know when people do or don't want the business as it is always more complicated.

Definitely recommend and use you again.

---

David Smith

Mon 13th May 2013

Just a quick bit of feedback:

Good, quick service
Well made product as expected
Great Price/ multibuy offer
Will use again in the future as and when required.

---

Kathryn White

Mon 13th May 2013

Good product, next day delivery.

---

Graham Seymour

Thu 28th Mar 2013

I am sending this message to let you know how delighted we are with the product you have supplied – it has added a professionalism to our visitors’ process.

---

Steve Scholes

Wed 13th Mar 2013

Keith

Just a quick note to say screws arrived today and I have fitted them - they are perfect for the job

Thanks again for your kind help

---

Phillip Terry

Mon 11th Mar 2013

Good selection of products at reasonable price with speedy delivery.

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Dave Royds

Mon 11th Mar 2013

Website very easy to use, order processed quickly, ETA given and goods dispatched on time.
Unfortunately package and contents were damaged upon receiept and driver had dissapeared into the sunset before goods inward had time to check ( damaged side of carton was deliberately hidden from veiw when goods were signed for).
After quick phone call  replacement goods sent out immediately by SSP and arrived the day after in perfect condition.
Goods (and especially after sales service)  from SSP was second to none and would definately recommend to others.

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Dianne Vaitekaitis

Mon 11th Mar 2013

Helpful, useful advice, courteous and the speed at which the product arrived was excellent.. the whole process from start to finish was excellent, thank you

---

Jackie Roberts

Fri 8th Mar 2013

The service was superb. At a time when the weather was holding delivery up, our order arrived when you said it would.

---

Paul Gray

Fri 8th Mar 2013

Brilliant service, no problems with my orders, super quick postage!

---

Wendy Tidd

Fri 8th Mar 2013

One part to my order was out of stock but I was kept up to date with the delivery details and was impressed with the customer service.

---

Ann Mcdonnell

Fri 8th Mar 2013

The service was fast and efficient and the website easy to navigate.  Would use your company again and would certainly recommend to others.

---

Sidlow Bridge

Thu 7th Mar 2013

Extremely fast service. Easy to contact by telephone and speak to someone directly

---

Helen Foster

Thu 7th Mar 2013

The service was speedy and efficient and the goods were exactly what I wanted at a fair price.. Both items were exactly as described and shown on the website.. I was happy with everything including the follow up e mails which were friendly but professional... The website was very easy to navigate. I did not know the correct name of the product that I wanted and the website assisted in finding the items and the drawings of what I was ordering really helped in confirming I had chosen the right things.

---

Ken Sexton

Thu 7th Mar 2013

Very efficient service, no problems and delivered as promised.
Definitely use you again.

---

Tracey McLeod

Thu 7th Mar 2013

It was quick, efficient & reliable.. I would recommend your service and definitely use it again in the future.

---

Mark Horner

Thu 7th Mar 2013

product was great.. website was easy to use and the product pictures were very instructive.

---

Simon Roberts

Thu 7th Mar 2013

Website Easy to navigate, with good product description.. Screwdriver Bits ordered were to a high quality

---

Keith Dickinson

Mon 18th Feb 2013

This is just a quick note to say an especial thank you to your sales person Danny McMahon who dealt with a query of mine that turned into an order on Friday 15th Feb. Although suffering from what sounded on the phone like a dreadful cold, he dealt with my enquiry with the utmost diligence and professionalism, even taking the time and trouble to check the item I required was in stock, before phoning me back to process my order. He informed me that I would receive an email confirmation within the hour, which I did, and even advised me on the delivery of the item, which again proved to be accurate.


People these days are very quick to complain and I wanted to redress that fact by offering a little praise where it's due.Please thank Danny again on my behalf for making my dealings with your company so pleasant and pain free.

---

Ann Turner

Wed 6th Feb 2013

Just confirming that our order has just been delivered.  Very pleased with product and competitive price.  We will come back to you again if you we need quotes for other signage.
 
Thank you for your prompt attention.

---

Jackie Roberts

Thu 24th Jan 2013

Thank you so much for the excellent service. We received the set of wrenches this morning as promised and the TV is now off the wall. It might interest you to know that Currys and its parts provider were unable to source the wrench, despite the bracket being their own brand. I will be recommending you to both my friends and to Currys!

---

Ioan Davies

Wed 23rd Jan 2013

Stuff arrived today, all in good order, Thanks very much for the speedy supply, excellent service

---

Darren Lallement

Mon 14th Jan 2013

The service I received from yourselves was excellent, and the product was perfect for my particular situation.The website was fairly easy to use, but was slightly confusing with all the sizing, however after consulting with your salesman over the phone, I got exactly what I wanted.I would definitely recommend you to another engineer, so much so, that I have your number and website permanently on my own phone as well as my works phone.

Thanks for all your help, and a brilliant service.

---

Andy Goble

Thu 10th Jan 2013

Product was excellent and did exactly what I wanted. Communication was excellent and also the speed of delivery. Can’t fault you.

---

Don Segal

Thu 10th Jan 2013

Prompt response ,delivery on time.
Good quality product.
Webb site easy to use.
I would recommend you to a friend

---

Chandrika Kanabar

Thu 10th Jan 2013

The customer service was excellent, very helpful and had the product knowledge who explained well. The website was very easy to use and clear instructions to follow.

---

Jim Mansfield

Wed 9th Jan 2013

Quick prompt , got exactly what I wanted. Would recommend to a friend without hesitation

---

Duncan Jeffs

Wed 9th Jan 2013

Although we don’t use you on a regular basis, you are always knowledgeable of all your products, service & delivery are always spot on. Website is easy to use. Yes I have already recommended you to friends.

---

Helen Viner

Tue 8th Jan 2013

Order dispatched and received very promptly in spite of Christmas post. Pleased with service, hard to see how it could be improved

---

John Vigar

Mon 17th Dec 2012

Just wanted to say thanks for the great service! The 2x No Entry signs arrived at 10.30am this morning, and we have a very happy customer. Will certainly use you guy's again!

---

Deborah

Mon 10th Dec 2012

The help and useful information/advice obtained from a member of your staff, plus next day delivery before noon, without paying any extra for it, was an added bonus.

---

Anita Neal

Mon 10th Dec 2012

The product was exactly what we ordered and the service was brilliant, it arrived the next day.
 
We would not hesitate to recommend SSP to anyone.

---

Julian van der Schuit

Mon 10th Dec 2012

Your website was easy to use, the service was quick and efficient. I can't recall any room for improvement.

---

Viv Barrett

Mon 10th Dec 2012

Just to say thank you for the service I received from your ccompany. If I have any further needs for any of your products, I shall not hesitate to contact you.

---

Ronald Venables

Mon 10th Dec 2012

excellent service quick despatch will recomend to health and safety at sunlight thanks

---

Geoff Smith

Mon 10th Dec 2012

It was very nice to get the invoice promptly and the goods arrived next day – well done.

---

Daron Fisher

Sun 9th Dec 2012

Many thxs good service, no problem's product as described and fast delivery A1.

---

Alan Hole

Sun 9th Dec 2012

Well initially I was pretty disappointed with the product but you came through in the end.Very quick to replace faulty items

---

Lynne Allen

Sun 9th Dec 2012

Telephoned to enquire about a product and the salesman was extremely helpful
Order arrived promptly
Very happy with the quality of the product
Excellent service

---

Caroline

Sun 9th Dec 2012

We were most impressed with the whole service from SSP following our recent order for thermostat cover.

The order was immediately acknowledged, and  received within a few days, and product does exactly what it promised

---

Mike Grocott

Fri 16th Nov 2012

I wasn't sure on an aspect of a product that was avaliable through our catoluge, a simple phone call solved this very quickly. The delivery was also very fast, 1.5 days to Northern Ireland is good going.

---

Andrew Carter

Thu 15th Nov 2012

Everything was fine, the products more than lived up to expectations, delivery was fast and efficient, I will use SSP again in the future

---

David Cole

Thu 15th Nov 2012

Products were in stock with super fast delivery i.e. next day couldn't have asked for anything more... I particularly liked with the Pin Torx screws there is a link with the correct driver insert which is great as we are never too sure which insert goes with which size screws.

---

Mark Greaves

Wed 14th Nov 2012

Reasonable price, goods delivered on time

---

Jeff Mead

Wed 14th Nov 2012

Prompt and efficient service... The product was exactly what I wanted at a good price

---

Tim Holt

Tue 13th Nov 2012

Excellent service. Items arrived on time and well packaged.

---

Peter Hill

Tue 13th Nov 2012

Everything was great thank you. Would use you again.

---

Martin Hill

Tue 13th Nov 2012

The signs were of a good quality, arrived pretty quickly and the price was no more than I expected the items to be.  I expect I will go to your website again if i want to buy some more signs

---

Simon Raw

Mon 12th Nov 2012

Everything Perfect. Thanks

---

Adrian Fouracre

Mon 12th Nov 2012

Excellent service - good product, good price, quick delivery: couldn't ask for more! Many thanks.

---

Peter Isaacs

Mon 12th Nov 2012

The website was easily found using Google. Your site is well designed and locating the appropriate fasteners was straightforward.

---

Darayus Wadia

Mon 12th Nov 2012

Overall the service I received from you, Gwyn Ewens in particular, was excellent and the products were exactly what we needed at a very good price.  Many thanks.

---

April McCarthy

Wed 3rd Oct 2012

We are extremely happy with our order and with the helpful and efficient service provided. Thank you!

---

Brian Dartnell

Wed 3rd Oct 2012

I did try a firm supplying cheaper screws but they were useless, so I came back to you. You get what you pay for

---

Joe Nasson

Sat 29th Sep 2012

The service you gave was really good. You were very helpful over the phone in setting up the payment and the delivery was quick.

---

Christine Clarke

Sat 29th Sep 2012

I was pleased with the telephone service to order and I believe the parts were exceptional and met the needs required.

I was very impressed with the response following a call  to your company as the invoice had been misplaced and you speedily sent me another one which was great.

---

Pauline

Sat 29th Sep 2012

Overall, we received very good service and any minor problems were sorted quickly and efficiently

---

Alan Dougal

Sat 29th Sep 2012

Delivery time was good, and because I had card problems via web the order was placed over the phone, with which I found staff to be friendly and professional.

Overall very happy with the service and will be happy to use you guys again..

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D Gailey

Sat 29th Sep 2012

Very efficient and correct. I was phoned to check whether it was appropriate to meet a one-off request for a security product (oval headed screw removal tool) from an unknown individual.  I needed to dismantle, repair and reassemble an item using a security fixing I had no tool to match.

It was refreshing to be asked to explain, given that the item was not intended to be dismantled by incompetent, careless, criminal or safety-ignorant amateurs.

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Ian Everett

Sat 29th Sep 2012

Service was great, product was damaged on delivery – damaged part replaced with no issues and no dramas – fantastic.

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Margaret Elsom

Fri 28th Sep 2012

The service was very efficient and despatch very quick

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Jane Bowen

Fri 28th Sep 2012

The service was very prompt and good; the item ( a specialist screwdriver) was just what we needed; the site was very easy to use. Thank you

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John Fletcher

Fri 31st Aug 2012

Came through today and fitted beautifully!  Thank you very much for your help!

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Frank Byrne

Thu 9th Aug 2012

Came across your website searching for visitors books with sign in on Google.
 
Website was easy to navigate with images of the products and found what I was looking for so placed order.
 
Items were delivered quickly and product was as I was expecting.

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Lucy Smith

Tue 7th Aug 2012

Quick delivery, easy to purchase

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Colin Goodacre

Mon 6th Aug 2012

I'd just like to say the ordering process,delivery and the product itself were great. I would not hesitate to recomend the service to anyone.

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Kirsty Haley

Mon 6th Aug 2012

Everything went fine, from emailing you for a quote from the website right through to delivery.

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Rob Horton

Mon 6th Aug 2012

Excellent help and explanation of the product on the telephone - very good and good value for money.  I would recommend it to others.

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Esther Heasman

Fri 27th Jul 2012

Thanks again for your help. I have found dealing with you and your company a pleasant experiance and will happily recomend you.

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Keith Pearson

Thu 19th Jul 2012

Many thanks and compliments on your level of care and attention to my order and your job.

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Rob Horton, Environmental, Health & Safety Adviser

Thu 12th Jul 2012

We wanted something that would protect the AED from casual tampering as it is placed in a public area that is not monitored continuously. We found the Defibrillator Defender cabinet to be ideal; it is excellent value for money.

It looks good and functions well with the alarm and strobe light.  It was easy to assemble and install; our fitters installed it in around 25 minutes.

It is placed in our main visitor lobby and many visitors have remarked on it.

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John Anderson

Wed 20th Jun 2012

Great friendly customer service and help from Gwyn Ewens.

 I ordered the wrong size Kinmars thinking m10 was metric 10, he prompted me to check the diameter of the nut I wished to replace, got it wrong by a mm,replacements arrived promptly each time.

Kinmars now fitted and are exactly what I wanted.

The whole "sales" experience was so good, including return and dispatch information that you are on my bookmark list.

Thanks to all of you

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Craig Stott

Tue 19th Jun 2012

Quick, efficient and friendly service. Before I knew it the goods were despatched and delivered in SA without a hitch.

Considering it was the 3rd time, we knew what to expect and were not disappointed!

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R Andrews

Tue 1st May 2012

great service, delivery quick.. I'm a happy bunny and have you saved as a 'favourite'

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Stuart Hunt

Tue 1st May 2012

Didn't bother going to any other site, just bought straight off. Also, very, very quick delivery. Very impressed with SSP!!

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R Norman

Tue 1st May 2012

Very happy found what I wanted on your site; the drivers were with the screws and I got them next day.
I had to phone but only cos of card probs and whoever managed to recover my order and just add them.

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Brendan Markland

Tue 1st May 2012

I found the service excellent. It was very efficient and responsive.
I couldn’t have asked for better.
 
I would certainly use your service again.

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Andrew O'Brien

Tue 17th Apr 2012

Many thanks for your products which we are very pleased with. Good service and will use again in the future

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Mark Kirby

Thu 5th Apr 2012

The fast delivery was excellent, The website is nicely presented and its ease of use is very good

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David Bailey

Thu 5th Apr 2012

Service was fast, helpful and knowledgable - product more than lived up to the expectations

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Linda Mitchell

Thu 5th Apr 2012

Very pleased with the excellent service we received. Order arrived the next day and was as expected. Quality was good. Website was easy to use.

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Caroline Flynn

Thu 5th Apr 2012

Service and delivery was very prompt. Good product. Website good and easy to use.

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Bob Pippett

Thu 5th Apr 2012

I believe that the service received from security safety products has been unbeatable.  You have what I have wanted in stock and it has been despatched within a day or so.  I doubt you could be beaten for service.

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Simon Whitehead

Thu 5th Apr 2012

The ordering process was easy and my differing delivery and billing requirements were handled smoothly and accurately with no problems.
We will need some more parts in the future and will definitely be ordering them from you again.

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Andrew Weeks

Thu 5th Apr 2012

Following the placement of the order and delivery confirmation, the goods arrived quickly and without further customer involvement.
The level of service met all my expectations

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James Masson

Thu 5th Apr 2012

Excellent service, with very fast turnaround, Delighted with product, placed repeat order! Bigger range is always appreciated, but with ability to design custom signs is not a major problem.

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J.W.F

Wed 29th Feb 2012

Service as I had hoped for. Website easy to navigate and product came up to expectations. Only (slight) problem we had was that we were not at home when first delivery attempted. We actually went to fetch the order from the local depot of the delivery company (DPD in Exeter) as we happened to be going there for other reasons.

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Ken Webb

Wed 29th Feb 2012

Thank you for the prompt service you provided, the product was as described very good and easily fitted’
Your website helped me to choose the right items which came packed well and undamaged.
Thankyou

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Benn Faulkner

Wed 29th Feb 2012

When we had a problem you responded promptly, resolved the issue and provided advice!

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Gerald Crone

Wed 29th Feb 2012

As a new customer to any new site the wait for delivery can be an uncertain time, this you mitigated by delivering the next day, this in itself is excellent and very much appreciated.

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Les Pilkinton

Wed 29th Feb 2012

Good, helpful and prompt advice is available from the Sales dept. and a good next day delivery is normal.

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Emily Grainger

Tue 28th Feb 2012

Quick, efficient, easy, helpful staff

You have well and truly won us as our main supplier for visitor slip and badges. We (until very recently) used (Competitor name), but they were always a pain. They don’t even sell the badges/slips separately.


I’m very glad I came across your website when searching for a new supplier. So far....you’ve won us as a long-term customer.

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Dave Berger

Tue 28th Feb 2012

The price was competitive and the goods were received the next day.
It was easy to use your web site so we shall be adding you to our supplier list.

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Robert Satterley

Tue 28th Feb 2012

This was the first time we have used you and would confirm that it won't be the last.
Products were easy to find on website and ordering easy. Items arrived in allocated timescale and were packaged well.
The items were of good quality and competitively priced.

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Richard Marshall

Tue 28th Feb 2012

I am in my 70s, and had no difficulty with the website.
It was the availability of only-10-off packs that clinched my purchase.
I run an electronics design/build business as well - and I am pretty sure that having found you I shall be back before long for the next unusual fixing.

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Sue Barnes

Tue 28th Feb 2012

Service was speedy and efficient. The product was exactly as described. We are happy with all aspects of the service provided. Thank you.

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Keiran

Thu 26th Jan 2012

I called one of you staff members to discuss some products I had viewed on your web site. Your staff member was very helpful and polite, he did as much as possible to resolve my questions.

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Mike W.

Wed 21st Dec 2011

It was great service to us, very fast next day delivery, I found exactly what I was looking for very easily on your website, checkout procedure was straight forward and the whole experience would definitely make me use your Company again, should I need to.  I would also recommend you to my colleagues on our other sites and in fact have done so already.

 

Many thanks for a speedy efficient service.

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Terry W.

Fri 16th Dec 2011

Just placed another order as you were so good last time !!!!  As the new order status has literally just changed to "dispatched" I better amend that to "VERY GOOD" !!!!

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David B.

Thu 15th Dec 2011

A first rate service, on time, right price, good quality. What more can I add other than thanks.

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Abdul Q.

Thu 15th Dec 2011

1. Friendly and helpful service.
2. A good product, described accurately.
3. The product offered was well placed and affordable.
4. A very clear and easy to use website.

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Carl A.

Tue 13th Dec 2011

It was all very good. Happy with speed of dispatch and the website was easy to use.

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Dave C.

Tue 13th Dec 2011

Products were easy to find, good quality, excellent price. Very good communication once I paid for it and amazingly quick dispatch. I received it within 2 days. Service was excellent. I look forward to using your company again soon. Thank you!

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Sabrina H.

Mon 28th Nov 2011

I was extremely impressed and grateful for the speed of service.  The items I ordered were forgotten off of the BOM and panic ensued.  We didn’t think we would get delivery in time and as if by magic the bits arrived and saved the project.
Product met expectations, sturdy and reliable.

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Beverley H.

Mon 21st Nov 2011

very friendly service, my order was received the next day as promised to my work address.
 
I was kept up to date by e-mail at every stage.
 
Very professional service and would use again.

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Emma-Claire D.

Mon 21st Nov 2011

On the whole, the product and service I received from SSP was very good.

The product worked perfectly for the application I intended.

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Phil H.

Thu 17th Nov 2011

As a first time buyer from yourselves we thank you for a prompt service and complete delivery.

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Peter H.

Fri 11th Nov 2011

...my sincere thanks for all the help you have given me over the past few days. We need more people like you.

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Steve B.

Mon 7th Nov 2011

I found your service via your web site to be easy to use, the service was quick and the product excellent value.

Even with a minor problem the service was efficient, courteous and helpful and resolved in a matter of minutes. 

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Alicia F.

Tue 1st Nov 2011

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Vicki S.

Mon 31st Oct 2011

We were very happy with the service received, the website was easy to use and the product was exactly as described, delivery was quick.  Thanks.

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Michael H.

Wed 26th Oct 2011

Pleasure to do business with a very efficient team.

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Don Lella

Wed 26th Oct 2011

1 Very Good

2 Good

3 Very easy to use

4 (5)

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Ravinder Phull

Wed 26th Oct 2011

1. What made you choose to buy these products from SSP? Recommender via collega

2. What did you think of the service?  Very good

3. What did you think of the product?  What i order

4. Out of 5 (with 5 being great) how would you rate us?  5

5. Overall, how do you feel we could improve as a business? Happy to business with you again

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Andy S

Wed 30th Nov -0001

I googled for the product (reflective plate for a gatepost).
It was delivered really quickly and looks a quality item.
We’ve not fitted it to the gatepost yet so not sure whether it will do what we want it to do, but the service from SSP has been really good.
Score - 5/5

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John F

Wed 30th Nov -0001

Couldn’t fault the on-line and delivery service. Arrived promptly.
When the need arises I will definitely use your company again.

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