Alice
Tue 23rd Jan 2024
4. Would you recommend us?
David Holmes
Mon 26th Jun 2023
4. Would you recommend us?
All Good- prompt service and delivery
richard maxey
Thu 16th Mar 2023
4. Would you recommend us?
Caroline Smith
Fri 24th Feb 2023
4. Would you recommend us?
Excellent customer service. After placing an order, I received an email to double check the order I'd placed as something I was ordering was included as standard with the socket covers. It was clear to see that SSP are there to support their customers.
Lindsay Thurlwell
Thu 9th Feb 2023
4. Would you recommend us?
I wanted an item that wasn't listed, but after a call to customer services, the item was created and listed for me to buy. A lot of companies would just say no, so very pleased with the service.
Lee Watkins
Tue 24th Jan 2023
4. Would you recommend us?
Andy Price
Thu 12th May 2022
4. Would you recommend us?
Thanks, I'll use your company again
Brian James
Thu 17th Mar 2022
4. Would you recommend us?
Very happy with the items supplied.
Paul Barwick
Wed 9th Feb 2022
4. Would you recommend us?
Prompt service with a good product delivered
Kieran
Fri 12th Nov 2021
4. Would you recommend us?
Informative website, prompt delivery!
Alan
Tue 14th Sep 2021
4. Would you recommend us?
Great service, thank you
Janet
Wed 21st Jul 2021
4. Would you recommend us?
I have no negative to share, am thoroughly impressed with the purchasing experience and product quality, highly recommended
Daniel S
Fri 16th Jul 2021
4. Would you recommend us?
Bob
Wed 7th Jul 2021
4. Would you recommend us?
SSP is a very reliable supplier. The product I ordered was delivered very well packaged without damage and on time with no missing pieces. Excellent service Thank you.
Bronte K
Tue 26th Nov 2019
1.What made you choose to buy these products from SSP? Best price we could find
2.What did you think of the product? We haven’t received them yet but they are due to be delivered today
3.What did we get right? Customer service was very fast
4.What could we improve? Delivering Goods ( the time it takes )
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton and Mark hughes
Lisa C
Fri 24th May 2019
I found your company's customer service to be very good. I have had a couple of queries regarding the product I purchased, I have been in contact with Mike McNee and he has been very helpful in trying to solve my problems. On customer service I would recommend SSP Direct.
Perhaps in the future the manufacturers of the fobs will make them more suitable for people with limited strength in their fingers and therefore, ideal for disabled.
Matt F
Thu 13th Dec 2018
1.What made you choose to buy these products from SSP? I have purchased from you in the past. My original reason and subsequently, is because your website is the easiest to understand and navigate.
2.What did you think of the product? I have always been satisfied with the products I have purchased (security screws). One one occasion a screw driver broke and you replaced it quickly and free of charge, cemented my loyalty.
3.What did we get right? Effective website. Good value products. Small quantities of screws available. Swift delivery. Customer service as per point above.
4.What could we improve? Nothing comes to mind.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever sent me the email on 05.08.18 at 09.40, they didn’t sign it, just SSP but they sorted my problem and sent me some info too.
Finally, out of 5 what would you rate us? 5
Rating? Score 5
Marcus M.
Sun 20th May 2018
1.What made you choose to buy these products from SSP? I needed some security bolts and nuts for fixing new railings that would allow me remove the railings in the future if I needed it so shear hed nuts would not be useful. The kinmar and tuffnut offered that option.
2.What did you think of the product? Not used them yet but they look like they will do the job.
3.What did we get right? I had to change my order and your sales team were very helpful.
4.What could we improve? Nothing obvious
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Did not catch any names.
Finally, out of 5 what would you rate us? 5
Karen Robinson
Thu 12th Apr 2018
1.What made you choose to buy these products from SSP? From Internet search
2.What did you think of the product? Matched requirement
3.What did we get right? Availability
4.What could we improve? All fine, no improevement required from my recent experience
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 5
James Nelson
Tue 3rd Apr 2018
What made you choose to buy these products from SSP?
Found you through google search. The descriptions, knowledge base and detailed information to help finding the right type of security screws and tool was really helpful. I’m not sure how I would have found the right thing otherwise.
What did you think of the product?
Seemed like good quality.
What did we get right?
Again the detailed information was super helpful to get the right product. Most sites are really light on details, which is useless for someone like me who has limited knowledge and no-one to ask. Delivery was quick.
What could we improve?
Nothing specific comes to mind.
Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I didn’t deal with a specific person.
Would an SSP App be useful to you?
I don’t think so.
Finally, out of 5 what would you rate us?
5
John O'Brien
Fri 12th May 2017
1. What made you choose to buy these products from SSP? – Website was easier to find what I needed
2. What did you think of the service? Very good as you rang me to inform me of changes in COSHH signage
3. What did you think of the product? Good quality and packed sensibly
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Had a recent Health and Safety audit. New signage required for compliance
5. Out of 5 (with 5 being great) how would you rate us? 5
Mike Pinsent
Sat 28th Jan 2017
1. What did you think of the product? The maglocks and the mounting Z kits arrived safely and in good time
The quality looks good, though I have not powered them up yet, but I expect they will be fine.Price was very competitive
The Z mounting kits did not fit the maglock. This is not a major issue as I was able to find ways around this. I guess these were for the smaller version. I would have bought them anyway even if the web site mentioned that they would need modification to fit.
2. Out of 5 (with 5 being great) how would you rate us? Overall v good and I would be confident in using you in the future
Chris Cursley
Sat 13th Aug 2016
1. What made you choose to buy these products from SSP? I'm afraid I chose you on price
2. What did you think of the service? the service was great
3. What did you think of the product? the product works as it should
4. Out of 5 (with 5 being great) how would you rate us? rate you a 5
5. Overall, how do you feel we could improve as a business? no suggestions for improvement
Andrew Thompson
Fri 27th May 2016
1.What made you choose to buy these products from SSP?
[[Andrew Thompson wrote]:] the product I was looking for came up in Google images and it was easy to purchase.
2. What did you think of the service?
[[Andrew Thompson wrote]:] All round – very good. Particularly like the online chat facility as it does help to point users in the right direction.
3. What did you think of the product?
[[Andrew Thompson wrote]:] so far it does what it is supposed to do. Strong construction, fit for purpose. Only slight downside for me is that all the units have the same key
4. Out of 5 (with 5 being great) how would you rate us?[[Andrew Thompson wrote]:] It would have been 5, but 4.5 only because I didn’t get the promised invoice and had to re-contact you (no major problem but if you want honesty…)
Alan Williams
Fri 20th May 2016
1.What made you choose to buy these products from SSP? Found SSP via Google.
2. What did you think of the service? Very good.
3. What did you think of the product? Good.
4. We are currently re-developing our website, what improvements (if any) would you like to see? Clearer details on dimensions, shape and material.
5. Do you think that having the option to pay through PayPal would be useful? Yes.
6. Out of 5 (with 5 being great) how would you rate us? 4
Lisa Coetzee
Fri 5th Feb 2016
1.What made you choose to buy these products from SSP?
After searching on Google for a specific sign (round no-entry 450mm) I came across your site: you had the product in stock and provided next day delivery
2. What did you think of the service?
Very helpful online chat and excellent next-day delivery
3. What did you think of the product?
Good standard
4. We are currently re-developing our website, what improvements (if any) would you like to see?
Can’t think of anything
5. Do you think that having the option to pay through PayPal would be useful?
No as I use a company credit card – my only requirement is an instant VAT invoice/receipt, not having to wait
6. Out of 5 (with 5 being great) how would you rate us? 5
lee thomas
Tue 29th Dec 2015
1.What made you choose to buy these products from SSP? I found you on the Internet. You had a wind choice of products and your delivery time was quick.
2. What did you think of the service? Very good, I did not encounter any problems.
3. What did you think of the product? Good but unfortunately I will be returning the order as the customer cancelled the job last minute.
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 4
John Richards
Fri 16th Oct 2015
I will just say that I was very pleased with the service and the product, no problems at all with the website. Overall I am delighted with the transaction.
Les Stevens
Fri 21st Aug 2015
1.What made you choose to buy these products from SSP? Existing Satisfied customer returning.
2. What did you think of the service? Excellent.
3. What did you think of the product? Very good.
4. Was the website easy enough to use? Did have some problems in the payment / account section.
5. Out of 5 (with 5 being great) how would you rate us? 5
Jeff Watson
Fri 14th Aug 2015
1.What made you choose to buy these products from SSP? Internet search engine
2. What did you think of the service? Excellent
3. What did you think of the product? Just what we were looking for.
4. Was the website easy enough to use? Very easy
5. Out of 5 (with 5 being great) how would you rate us? 5
Mark Jordan
Fri 24th Jul 2015
Very pleased
Dave Morgan
Mon 18th May 2015
We would have no hesitation in recommending your company and services.
1. Service: Fast efficient and knowledgeable.
2. Good quality products.
3. Easy to use web site on the whole.
4. 4.9/5.
Jamie Aird
Thu 7th May 2015
1.Very good – delivery was on time.
2.Product hasn’t been used yet.
3.Website was fine.
4. 4/5
Tim Jones
Thu 19th Mar 2015
Excellent service as usual, goods arrived today.
Sarah Haseldine
Fri 6th Feb 2015
1. What did you think of the service? Very prompt
2. What did you think of the product? Good quality
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5
David Cole
Thu 15th Nov 2012
Products were in stock with super fast delivery i.e. next day couldn't have asked for anything more... I particularly liked with the Pin Torx screws there is a link with the correct driver insert which is great as we are never too sure which insert goes with which size screws.
Lucy Smith
Tue 7th Aug 2012
Quick delivery, easy to purchase