Denise Beasley
Fri 1st Mar 2024
4. Would you recommend us?
Exceeded our expectations, thank you.
Julie Grindrod
Mon 15th Jan 2024
4. Would you recommend us?
Jackie Baker
Fri 15th Dec 2023
4. Would you recommend us?
Glynis Cook
Thu 14th Dec 2023
4. Would you recommend us?
I spoke to Peter regarding delivery. He was very helpful and advised when my order would arrive. Excellent customer service. Product as described.
Alan Norris
Wed 24th May 2023
4. Would you recommend us?
Kay
Mon 27th Mar 2023
4. Would you recommend us?
Customer service and delivery was excellent.
Julie Grindrod
Fri 27th Jan 2023
4. Would you recommend us?
Easy website to use with lots of products and good competitive prices
Peter
Wed 9th Nov 2022
Thank you for this Peter the service you have provided has been great.
I will look forward to receiving this item and hopefully more in the future.
Kind regards
Amy
Tue 23rd Aug 2022
I just wanted to say a massive thank you for all your help yesterday. I really appreciate it and will certainly be using you again for future installation products.
ADAM SURTEES
Wed 1st Jun 2022
4. Would you recommend us?
Richard
Tue 22nd Mar 2022
4. Would you recommend us?
just a few issues in resetting password, but a quick call to SSP sorted this out in a couple of minutes - product arrived in good time
Brenda Simmonds
Thu 3rd Feb 2022
4. Would you recommend us?
Gary Temprell
Wed 12th Jan 2022
4. Would you recommend us?
Tigrans Asatrjans
Thu 18th Nov 2021
4. Would you recommend us?
Superb Customer service and quality of the product.
kevin kite
Thu 18th Nov 2021
4. Would you recommend us?
Carol R
Wed 10th Feb 2021
1.What made you choose to buy these products from SSP? – I have always ordered from SSP and I am happy with the product.
2.What did you think of the product? It works for us.
3.What did we get right? – Communication. I always know where I am up to with my order.
4.What could we improve? – unsure.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.
Finally, out of 5 what would you rate us? 5
Chris Br
Thu 17th Dec 2020
1.What made you choose to buy these products from SSP? I have used SSP for a number of years now.
2.What did you think of the product? Excellent
3.What did we get right? The service is very good, quick and efficient!
4.What could we improve? Nothing to improve
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us?
5
Chris B
Mon 20th Jul 2020
1.What made you choose to buy these products from SSP Direct? - I was looking for a tagging and checking system for our forklift fleet and found SSP on the internet.
2.What did you think of the product? I think the product is excellent and ideal for our process.
3.What did we get right? The whole process is efficient, fast and reliable.
Finally, out of 5 what would you rate us? 5
Chris B
Thu 23rd Jan 2020
Everything was excellent with the recent order and I would give 5 out of 5. Ta
Mike B
Wed 15th Jan 2020
1.What made you choose to buy these products from SSP? It was my manager who had used your products before that requested me to purchase it.
2.What did you think of the product? N/A
3.What did we get right? Yes from the email trail between my manager and your team they seemed to work to a right first time solution.
4.What could we improve? Not much from what I have seen so far
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes – he communicated well with my manager to find a solution to fit his requirements which made the purchasing process easy.
Finally, out of 5 what would you rate us? 5
Sara P
Thu 12th Dec 2019
You were the only company that I could find that met requirements.The product is great, although your visitor and governors lanyards come in too bigger packet, for a primary school, we don’t have a need for 100 visitor lanyards, it would be really helpful if you could supply these in smaller amounts.
Service was good.
4/5 because of the number of lanyards being high!
DAVID M
Tue 24th Sep 2019
1.What made you choose to buy these products from SSP? I couldn't find them anywhere else
2.What did you think of the product? OK - but to shallow for my application so I had to adapt it
3.What did we get right? Prompt dispatch
4.What could we improve? Rip carriage cost to Northern Ireland
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Finally, out of 5 what would you rate us? 3
Darren B
Mon 9th Sep 2019
1.What made you choose to buy these products from SSP? Google search had you more or less at the top, the other companies did not have what we were looking for.
2.What did you think of the product? Quite good,it will do the job it was d esigned to do. If I had one nit-pick, it would be for stronger adhesive on the backs. We used these foam edge protectors on two different surfaces.
On wood, it stuck on like a limpet, on painted metal less so, I had to attach tie wraps to hold it in place.
3.What did we get right? Description of goods and delivery time.
4.What could we improve? See my answer for question 2, but service wise I have no complaints.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever dealt with the order, packaged it and sent it out for next day delivery. Whether that was one person or a team.
Finally, out of 5 what would you rate us? 5
SSP Reply
Hello Darren
Thank you so much for taking the time to reply and I am glad to hear that you are happy.
With regards to the adhesive on the metal, to get the best results we would recommend applying it to a smooth surface and ensuring that the surface is cleaned and thoroughly dried before application. I am pleased that you have managed to get around this anyway, but it may be useful for future reference.
Kind regards and thanks again for your order.
Jessica D
Mon 8th Jul 2019
1.What made you choose to buy these products from SSP? – creating a bus stop for adults living with dementia to prevent wandering in a day centre
2.What did you think of the product? – very good
3.What did we get right? Fantastic , great and super efficient
Finally, out of 5 what would you rate us? 5
Chris B
Tue 25th Jun 2019
1.What made you choose to buy these products from SSP? – I have bought these products from you before
2.What did you think of the product? – Very Effective
3.What did we get right? – Everything was fine and delivery was very prompt
Finally, out of 5 what would you rate us? - 5
Jonathan B
Mon 25th Feb 2019
1.What made you choose to buy these products from SSP? Recommendation
2.What did you think of the product? Excellent
3.What did we get right? Our bank incorrectly identified you as a fraudulent software provider and initially rejected the payment. You contacted me and this was resolved
4.What could we improve? No more
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
There is but unfortunately I can’t remember who dealt with the payment issue
Finally, out of 5 what would you rate us? 5
Caroline A
Tue 27th Nov 2018
1.What made you choose to buy these products from SSP? – they are the best fit for my needs
2.What did you think of the product? – perfect
3.What did we get right? – great product, fair price, fast delivery
4.What could we improve? - nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? – I order online so no name to mention
Finally, out of 5 what would you rate us? 5
Jim L.
Wed 11th Jul 2018
1.What made you choose to buy these products from SSP? We’ve purchased something similar from you before
2.What did you think of the product? Perfect for the application
3.What did we get right? Easy to order, quick delivery
4.What could we improve? I don’t really have enough experience to comment.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All done over the internet
Finally, out of 5 what would you rate us? 5 – had no problem what so ever
Jayne F.
Wed 9th May 2018
1.What made you choose to buy these products from SSP? You have always delivered a good product
2.What did you think of the product? Great – meets our business needs
3.What did we get right? Everything – even to the dispatcher calling to check whether we needed lanyards
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? This time round your dispatcher
Finally, out of 5 what would you rate us? 5
Simon Saunders
Mon 13th Nov 2017
The signs were ordered from SSP as they offered a service to give customisation, supplying proofs of artwork as well as changes, at a very reasonable price. Communications and delivery were efficient and fast, so I’d be happy recommend.
Wyn Harvey
Wed 13th Sep 2017
Your interpretation of my font description was spot on, especially 3 & 4. I think your suggestion of a black rim was a good one. I hadn't thought of it. I have also received my payment receipt.
Can I just thank Gwyn and Lindsay for their terrific abilities in being able to convert my dotty descriptions into actual substance. Your customer services gets an A* from me.
Looking forward to receiving the sign in due course.
Again, thanks for all your help
Sam Jenner
Mon 13th Mar 2017
What made you choose to buy these products from SSP?
We bought visitor books from you a few months ago,
so I looked at your website first when we needed the visitor wallets.
What did you think of the service?
Excellent, speedy service
What did you think of the product? Just what we needed.
Out of 5 (with 5 being great) how would you rate us?
5!
Carol - Gourmet Island
Fri 11th Nov 2016
1. What made you choose to buy these products from SSP? Ordered previously.
2. What did you think of the service? Excellent
3. What did you think of the product? Hasn’t being delivered yet.
4. Out of 5 (with 5 being great) how would you rate us? 5
Julie Collier
Fri 29th Jul 2016
1. What made you choose to buy these products from SSP? Internet search
2. What did you think of the service? Really good service, quick and easy.
3. What did you think of the product? Great product did exactly what I wanted it to do.
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? I cant think of anything you could do better. Website is easy to use. Customer service via telephone was good. Very helpful, friendly service.
Stephen Batey
Thu 30th Jun 2016
1. What made you choose to buy these products from SSP?
Well, I'd bought the same thing before from you, so it was a simple case of coming back for more. As to why SSP in the first place, you were the first (and, as far as I recall) the only place that I could buy what I wanted, at least as far as a Google search could reveal.
2. What did you think of the service?
Fast and efficient - far speedier than I could reasonably expect. Also, easy to order.
3. What did you think of the product?
Given that there's not much room for variation in a glorified Allen key, the product was fine.
4. Out of 5 (with 5 being great) how would you rate us?
Just short of 5 (but greater than 4). The reason comes below.
5. Overall, how do you feel we could improve as a business?
Not as a business per se, but in terms of order fulfillment. The packaging could have been reduced or possibly a cheaper delivery option added. The cost of delivery was disproportionate to the value of the goods shipped. To save you looking it up, the order is shown below. That's my only (slightly) negative comment. If the need arises, I'll certainly use you again.
Mark Juszkiewicz
Thu 25th Feb 2016
Very pleased with the product and excellent prompt delivery. Will definitely use again.
Elizabeth Kewish
Wed 6th Jan 2016
I was looking for the correct sized passes
The service was very good, very quick!
Product is good, just the right size.
Website is very simple to use.
5/5
John Reynolds
Fri 5th Jun 2015
I think the whole service was A1 ,and rate you as a 5
Stuart Joyce
Fri 20th Mar 2015
1. What did you think of the service?
Very good.
2. What did you think of the product?
Good idea – thinking now where I can use them more in my business.
3. Was the website easy enough to use?
Yes it was.
4. Out of 5 (with 5 being great) how would you rate us?
5.
Keely Knight
Tue 10th Feb 2015
I actually placed the order online so the product was as ordered and the website was easy enough to use.
As far as service the only thing I could say is you managed to get the goods out to us slightly earlier than expected which was great.
Overall I would give a rating of 4.
Andrea Hillyer
Fri 9th Jan 2015
1. What did you think of the service? - Very good. So easy, I'd forgotten that I'd ordered the items
2. What did you think of the product? - 5 - good clips, don't look like they will break easily
3. Was the website easy enough to use? - Yes very
4. Out of 5 (with 5 being great) how would you rate us? - 5 - It was a pleasure to do business with you. We will use you again.
Jack Porter
Thu 20th Nov 2014
Service fine, but product I ordered was out of stock, was offered next size up which was fine.
Product was excellent.
Website fine.
4 out of 5.
Jeff Mead
Wed 14th Nov 2012
Prompt and efficient service... The product was exactly what I wanted at a good price