Gillian Taylor
Tue 22nd Feb 2022
4. Would you recommend us?
Great service and delivery
Alan
Tue 14th Sep 2021
4. Would you recommend us?
Great service, thank you
Carol R
Wed 10th Feb 2021
1.What made you choose to buy these products from SSP? – I have always ordered from SSP and I am happy with the product.
2.What did you think of the product? It works for us.
3.What did we get right? – Communication. I always know where I am up to with my order.
4.What could we improve? – unsure.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.
Finally, out of 5 what would you rate us? 5
Chris Br
Thu 17th Dec 2020
1.What made you choose to buy these products from SSP? I have used SSP for a number of years now.
2.What did you think of the product? Excellent
3.What did we get right? The service is very good, quick and efficient!
4.What could we improve? Nothing to improve
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us?
5
Chris B
Mon 20th Jul 2020
1.What made you choose to buy these products from SSP Direct? - I was looking for a tagging and checking system for our forklift fleet and found SSP on the internet.
2.What did you think of the product? I think the product is excellent and ideal for our process.
3.What did we get right? The whole process is efficient, fast and reliable.
Finally, out of 5 what would you rate us? 5
Andrea H
Tue 11th Feb 2020
What made you choose to buy these products from SSP? - They are chosen by our managers
What did we get right? Yes good service
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Tanya is very helpful, knowledgeable & efficient
Finally, out of 5 what would you rate us? 5
Chris B
Thu 23rd Jan 2020
Everything was excellent with the recent order and I would give 5 out of 5. Ta
Christine M
Wed 15th Jan 2020
1.What made you choose to buy these products from SSP? Our Health and Safety team chose you specifically for the parking signs we ordered so I raised the order for them
2.What did you think of the product? This is the 2nd order for the H&S team so I presume they are happy with them. I only raised the order so haven’t really looked at them closely.
3.What did we get right? Order went smoothly, delivery was good.
4.What could we improve? Nothing to add for this, all good.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t speak to anyone as I had all the details from the last order.
Finally, out of 5 what would you rate us? 5
Bev C
Fri 25th Oct 2019
Good morning
We came across your site through searching on Google. We liked the products and the delivery was prompt. 5/5 rating
Derek M
Thu 24th Oct 2019
1.What made you choose to buy these products from SSP? You had a good range of sizes available.
2.What did you think of the product? Very good quality.
3.What did we get right?Quick delivery.
4.What could we improve? Can't think of anything.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I spoke with was very helpful, sorry I can't remember any names.
Chris G
Thu 24th Oct 2019
Thanks for the email, I have been impressed by both the product and staff of your business. Answers to your questions below;
1.What made you choose to buy these products from SSP? Only product that we could find for the job.
2.What did you think of the product? Good quality and easy to use with all appropriate fittings.
3.What did we get right? Everything!
4.What could we improve? N/A
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No one person.
Finally, out of 5 what would you rate us? 5
Hazel H
Tue 10th Sep 2019
1.What made you choose to buy these products from SSP? I was asked to source a sign for an award scheme that we were running for colleagues and used google which brought up your site.
2.What did you think of the product? It is well made and is right for the purpose we are using it for
3.What did we get right? Mike in your Customer Sales Department has been a champion, guiding me through the process, sending proofs through and advising when we should receive the product.
4.What could we improve? I have dealt with Mike now on two occasions and don’t think he could improve the Customer Service
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee in your Direct Customer Service Department
Finally, out of 5 what would you rate us? 5 – everything was explained and product delivered when it said it would be
Chris B
Tue 25th Jun 2019
1.What made you choose to buy these products from SSP? – I have bought these products from you before
2.What did you think of the product? – Very Effective
3.What did we get right? – Everything was fine and delivery was very prompt
Finally, out of 5 what would you rate us? - 5
Tony
Wed 4th Jul 2018
We have previously purchase from you and your service was excellent
The product is very good and as we purchased on line which was easy and convenient
So well done 5 out of 5
Stephen D.
Wed 6th Jun 2018
5/5
Ruth
Tue 17th Apr 2018
1.What made you choose to buy these products from SSP? Only place I found what I needed
2.What did you think of the product? Excellent
3.What did we get right? Yes
4.What could we improve? Nothing for this order.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The man on the phone was very helpful but I can’t remember his name - sorry.
Finally, out of 5 what would you rate us? 5
James Nelson
Tue 3rd Apr 2018
What made you choose to buy these products from SSP?
Found you through google search. The descriptions, knowledge base and detailed information to help finding the right type of security screws and tool was really helpful. I’m not sure how I would have found the right thing otherwise.
What did you think of the product?
Seemed like good quality.
What did we get right?
Again the detailed information was super helpful to get the right product. Most sites are really light on details, which is useless for someone like me who has limited knowledge and no-one to ask. Delivery was quick.
What could we improve?
Nothing specific comes to mind.
Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I didn’t deal with a specific person.
Would an SSP App be useful to you?
I don’t think so.
Finally, out of 5 what would you rate us?
5
Ray Underwood
Fri 13th Oct 2017
1. What made you choose to buy these products from SSP?
Looked a good company on the web search
2. What did you think of the service?
Very good
3. What did you think of the product?
Very good
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
To stop people parking in front of the gates to a property we own
5. Out of 5 (with 5 being great) how would you rate us?
4 - Would have been 5 but your postage is expensive and it took 3 days to get here.
Robin Knott
Sun 6th Aug 2017
1. What made you choose to buy these products from SSP?
I wanted some “security fasteners” for a project. So I googled the term. Your website was one of several that came up. I was not familiar with these items, it provided information about the various products and was easy to use. It gave the costs clearly.
2. What did you think of the service?
Excellent
3. What did you think of the product?
Not used it yet. Will be doing so in next 2 weeks.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
I bought the screws & bolts on behalf of Derby Mountain Rescue Team. I am building a security locker in the rear of one of our Land Rovers to hold the “Controlled drugs” we carry. I need fastenings that cannot be removed from the outside, or at least very difficult to do so.
5. Out of 5 (with 5 being great) how would you rate us?
4.9 (well no one is “Perfect”)
Iain McNeill
Fri 19th May 2017
1. What made you choose to buy these products from SSP? google
2. What did you think of the service? ok i would rather not be asked to sign for such a small item
3. What did you think of the product? good
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) the security screw inside a keysafe to allow change of code
5. Out of 5 (with 5 being great) how would you rate us? 4
Jeremy Stephens
Fri 24th Feb 2017
Why SSP? There was limited availability elsewhere for a similar price. Your website and customer service were also attractive. The prominent notices for secure card transactions showed that you understand how to manage sensitive data.
Service? The service was excellent, except for issues with processing card details on the site. I attempted this with both Mozilla Firefox and Microsoft Edge.
Product? The product is as described, and was delivered safely and speedily.
Rating? 5
Peter O'Donnell
Fri 17th Feb 2017
1. What made you choose to buy these products from SSP? We have used your services before and generally know that you hold good stocks of screws
2. What did you think of the service? Excellent
3. What did you think of the product? Very good
4. Out of 5 (with 5 being great) how would you rate us? 4.5 (nobody is perfect.)
Val Fitchett
Fri 13th Jan 2017
The service was very quick and efficient and would rate SSP as a 5
David Milnes
Wed 10th Aug 2016
I went searching for security screws because we had a number plate stolen from one of our cars, on the drive outside our house. This was the first time we had suffered this misfortune in nearly 50 years of driving and owning cars. I knew that one could buy screws that either could not be removed at all once fixed, or could be removed, with a suitable adapter.
Of the web-sites I looked at, SSP appeared to offer the most professional-looking products, and although a not insubstantial delivery charge was due, it was for next day delivery by courier. The combination of the two factors - good quality products and fast delivery - was what persuaded me to place my order. More than that, telephone support was also very helpful.
Julie Collier
Fri 29th Jul 2016
1. What made you choose to buy these products from SSP? Internet search
2. What did you think of the service? Really good service, quick and easy.
3. What did you think of the product? Great product did exactly what I wanted it to do.
4. Out of 5 (with 5 being great) how would you rate us? 5
5. Overall, how do you feel we could improve as a business? I cant think of anything you could do better. Website is easy to use. Customer service via telephone was good. Very helpful, friendly service.
Ross Heale
Fri 6th May 2016
We had purchased from you before, but we didn’t have an account. We applied for an account, which was set up fairly quickly, and our first order arrived within days. I dealt with Alistair Papworth, and he was very good, polite and helpful. The website seems easy to navigate through and the products we ordered were good quality. We will definitely use you again the future.
David McDowell
Thu 5th May 2016
1.What made you choose to buy these products from SSP?
I WAS PARTICULARLY IMPRESSED BY GWYN'S VIDEO IN WHICH HE EXPLAINED ALL THE DIFFERENT TYPES OF SECURITY SCREWS. AS A FIRST-TIME USER OF SECURITY SCREWS THIS WAS EXTREMELY HELPFUL.
2. What did you think of the service?
I FOUND THE SERVICE TO BE OF A VERY HIGH STANDARD. I REALLY LIKE THAT I WAS GIVEN EMAIL NOTIFICATION OF DELIVERY TAKING PLACE THE NEXT DAY.
IT WAS REFRESHING THAT DELIVERY ACTUALLY HAPPENED THE NEXT DAY. A PERFECT EXAMPLE OF HOW TO BUILD TRUST. TELL PEOPLE YOU ARE GOING TO DO SOMETHING AND THEM DO IT. I'M NOT TRYING TO GET THE DELIVERY GUY INTO TROUBLE BUT THE PACKAGE WAS PUT THROUGH THE LETTER BOX WITHOUT A REQUEST FOR SIGNATURE. I SUPPOSE THAT'S OKAY FOR A SMALL BOX OF A HUNDRED SCREWS. BUT SOME CUSTOMERS MIGHT LIKE THE OPPORTUNITY TO INSPECT THE CONTENTS OF A PACKAGE BEFORE SIGNING FOR IT TO ENSURE THEY'VE ACTUALLY BEEN SENT WHAT THEY PAID FOR.
3. What did you think of the product?
I WAS VERY SATISFIED WITH THE SCREWS. THE QUALITY OF THE STEEL AND MACHINING IS VERY HIGH.
4. We are currently re-developing our website, what improvements (if any) would you like to see?
I'D SUGGEST MAKING MUCH MORE EXTENSIVE USE OF GWYN "UP FRONT" AS THE "HUMAN FACE" OF SSP. MAKE PEOPLE FEEL THEY REALLY "KNOW" A REAL PERSON AT THE COMPANY.
SO, FOR EXAMPLE, THE FIRST THING A POTENTIAL CUSTOMER SEES ON LANDING ON YOUR SITE IS: "NEW TO SECURITY PRODUCTS? CLICK HERE".
THIS LINK SENDS THE POTENTIAL CUSTOMER TO A "BANK OF SHORT VIDEOS" BY GWYN "TO HELP YOU CHOOSE THE RIGHT PRODUCT". I KNOW YOU ALREADY HAVE A "CHOOSING THE RIGHT SECURITY SCREW" AND "SECURITY SCREWS BEGINNERS' GUIDE" LINKS, BUT THEY AREN'T ON THE HOME PAGE, NOT THE FIRST THING YOU SEE, AND ON THE SPECIFIC PRODUCT PAGES THEY ARE EASILY OVERLOOKED AMONGST THE SCORES OF LINKS FOR DIFFERENT PRODUCT VERSIONS. SO, IT IS REALLY A MATTER OF EMPHASIS, MAKING SURE THE CUSTOMER IS CLEARLY SIGNPOSTED ALONG A PATH THAT MAKES THEM FEEL CONFIDENT THEY WILL BE HELPED THROUGH THE BUYING PROCESS IN A SIMPLE AND EASY FASHION. FOR PEOPLE MAKING THEIR FIRST FORAY INTO SECURITY PRODUCTS I THINK THIS MIGHT WORK BETTER THAN A BEWILDERING (AND POSSIBLY QUITE
INTIMIDATING) MENU OF PRODUCTS.
FROM A BUSINESS PERSPECTIVE SUCH VIDEOS COULD HELP CONVERT MORE FIRST-TIME BROWSERS TO BUYERS, AS WELL AS TEMPTING EXISTING BUYERS TO TRY OTHER PRODUCTS IN THE RANGE. WORTH A TRY ANYWAY!
5. Do you think that having the option to pay through PayPal would be useful?
IT'S ALWAYS BETTER TO GIVE CUSTOMERS AS MANY WAYS TO PAY AS POSSIBLE, BUT PAYPAL DOES TAKES A BIG CUT FOR PROCESSING THE TRANSACTION. IT MAY STILL BE WORTHWHILE TO OFFER PAYMENT VIA PAYPAL IF THE MARGINS ON YOUR PRODUCTS ARE SUFFICIENTLY LARGE TO WITHSTAND THE TRANSACTION FEES.
6. Out of 5 (with 5 being great) how would you rate us?
ON THE BASIS OF THIS SINGLE TRANSACTION I WOULD GIVE YOU 4.5. I DON'T GIVE A 5 BECAUSE THEN YOU HAVE NO ROOM FOR IMPROVEMENT! IT IS ALWAYS POSSIBLE TO DO A LITTLE BIT BETTER IF YOU CONTINUALLY COME UP WITH NEW WAYS OF DOING THINGS.
Christine Hudson
Fri 15th Apr 2016
1.What made you choose to buy these products from SSP? – internet search engine – you provided what I wanted for a good price
2. What did you think of the service? - Excellent
3. What did you think of the product? – Excellent – will be ordering some more
4. We are currently re-developing our website, what improvements (if any) would you like to see? – Nothing comes to mind, there are far worse websites!
5. Do you think that having the option to pay through PayPal would be useful? – not for us
6. Out of 5 (with 5 being great) how would you rate us? 5
Duncan Wilson
Fri 26th Feb 2016
1.What made you choose to buy these products from SSP? These were cheaper than other sites seen
2. What did you think of the service? Great, quick and helpful
3. What did you think of the product? Stop signs are heavy and would have benefited with the surrounding in Aluminium, the notices for the road have not been inspected yet
4. We are currently re-developing our website, what improvements (if any) would you like to see? Not spent enough time on your site to dissect this
5. Do you think that having the option to pay through PayPal would be useful? Not for me as our company does not hold a Paypal account
6. Out of 5 (with 5 being great) how would you rate us? 5
Dan Goodbarn
Mon 15th Feb 2016
1.What made you choose to buy these products from SSP? Repeat customer – used your product several times (originally found you on google)
2. What did you think of the service? Very good
3. What did you think of the product? Expensive but good quality
4. We are currently re-developing our website, what improvements (if any) would you like to see? Something a little more modern looking? otherwise it’s ok
5. Do you think that having the option to pay through PayPal would be useful? Not to us personally but may help with some people
6. Out of 5 (with 5 being great) how would you rate us? 4 out of 5 (5 out of 5 if a bit cheaper)
Sarah Haseldine
Fri 5th Feb 2016
1.What made you choose to buy these products from SSP? – past experience
2. What did you think of the service? Good
3. What did you think of the product? Good quality & price
4. We are currently re-developing our website, what improvements (if any) would you like to see? Fine the way it is.
5. Do you think that having the option to pay through PayPal would be useful? No
6. Out of 5 (with 5 being great) how would you rate us? 5
Philip O'Donnell
Fri 8th Jan 2016
1.What made you choose to buy these products from SSP? – I am a returning customer and was very happy the last time.
2. What did you think of the service? - Perfect, and I wasn’t expecting the goods the following day.
3. What did you think of the product? – Exactly as described and seem to be good quality products
4. Was the website easy enough to use? - I had no problems navigating the site. Very easy.
5. Out of 5 (with 5 being great) how would you rate us? - Definitely 5.
Sean Taplin
Thu 3rd Dec 2015
I needed some security fixings which proved to be outside the stock of the usual outlets (RS, Screwfix etc) and I stumbled on SSP through Google. I'm impressed by the range of fixings, the prices are reasoinalbe and the minimum quantities are practical for the type of projects we handle.
Kelly Frost
Thu 3rd Dec 2015
1.What made you choose to buy these products from SSP?
You had what I was looking for.
2. What did you think of the service?
Very good.
3. What did you think of the product?
Not used them yet but they look fine.
4. Was the website easy enough to use?
Yes
5. Out of 5 (with 5 being great) how would you rate us?
4
Dan Ritchie
Thu 19th Nov 2015
1.What made you choose to buy these products from SSP?
Searching online
2. What did you think of the service?
Outstanding
3. What did you think of the product?
Again, outstanding
4. Was the website easy enough to use?
Yes- although I mainly did everything on the phone
5. Out of 5 (with 5 being great) how would you rate us?
5
Mike Quinnell
Sun 11th Oct 2015
One comment: The ability to chat on-line with someone was what decided me to purchase from SSP. I couldn’t easily find what I was looking for (my fault, not your website), and the on-line chat function allowed me to find what I was looking for in a matter of 1-2 minutes, including technical advice to reassure me of the compatibility of the parts.
Having said all this, I haven’t opened the box of bits yet, so “so far so good” !
Les Stevens
Fri 21st Aug 2015
1.What made you choose to buy these products from SSP? Existing Satisfied customer returning.
2. What did you think of the service? Excellent.
3. What did you think of the product? Very good.
4. Was the website easy enough to use? Did have some problems in the payment / account section.
5. Out of 5 (with 5 being great) how would you rate us? 5
Sarah Haseldine
Thu 13th Aug 2015
1.What made you choose to buy these products from SSP? Repeat order
2. What did you think of the service? Very efficient
3. What did you think of the product? Good quality
4. Was the website easy enough to use? Yes (once I’d sorted out my password)
5. Out of 5 (with 5 being great) how would you rate us? 5
Eddie Gordon
Fri 29th May 2015
1.What made you choose to buy these products from SSP? Very competitive price
2. What did you think of the service? Very good
3. What did you think of the product? Excellent
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 5
Dave Morgan
Mon 18th May 2015
We would have no hesitation in recommending your company and services.
1. Service: Fast efficient and knowledgeable.
2. Good quality products.
3. Easy to use web site on the whole.
4. 4.9/5.
Nick Underwood
Fri 8th May 2015
All extremely good thanks
Martin Lamb
Sun 29th Mar 2015
Sorry it's taken so long in responding but the service and bits have been great and thank you.
Sarah Haseldine
Fri 6th Feb 2015
1. What did you think of the service? Very prompt
2. What did you think of the product? Good quality
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5
Ian McBean
Fri 16th Jan 2015
Great service, will use again.
Mike Ormond
Fri 9th Jan 2015
1. What did you think of the service?
Excellent
2. What did you think of the product?
Very good
3. Was the website easy enough to use?
Yes
4. Out of 5 (with 5 being great) how would you rate us?
5
Steve Brown
Sat 22nd Nov 2014
Just to say thanks for your prompt attention to my order, package arrived safe and secure, started to use the security screws same day
website easy to use 5* any day of the week thanks again
Lynn Hughes
Fri 29th Aug 2014
I found your site very easy to use, especially as I didn't exactly know what I was looking for.
Hopefully we will be back again soon