John Patterson
Fri 2nd Feb 2024
4. Would you recommend us?
Always recommend SSP Direct. You've got a good range of products and your range for people with dementia is fantastic. Thanks again!
Jane Anderson
Wed 6th Dec 2023
4. Would you recommend us?
Robbie Sookoo
Thu 6th Apr 2023
4. Would you recommend us?
Absolutely brilliant service.
James
Wed 1st Jun 2022
4. Would you recommend us?
Kate Alexander
Wed 1st Jun 2022
4. Would you recommend us?
Stephen Lloyd
Fri 13th May 2022
4. Would you recommend us?
Great quality product. Quick delivery. Verybhappy
Kay O'Neill
Thu 9th Dec 2021
4. Would you recommend us?
Graham M
Tue 11th May 2021
What made you choose to buy these products from SSP? , Appearance, security and price.
What did you think of the product? , Very good, as expected.
What did we get right? Good web site, lots of clear photo’s/info, easy to order/pay, very fast delivery
What could we improve? Zip
Is there anybody that you have dealt with that deserves a special mention in our team meeting? No
Andy W
Tue 23rd Feb 2021
Have used you guys before and the service is great – Peter has recently helped me with a return and replacement part which was good.
Products are competitively priced and I don’t need a trade account, which is helpful when I’m just after a few bits.
Helen R
Thu 12th Dec 2019
1.What made you choose to buy these products from SSP? One of the products is bespoke printed and it was well priced
2.What did you think of the product? Good value, seem to be good quality products
3.What did we get right? Customer service was excellent and the free drilling service was a bonus. Delivery was super speedy ;-)
4.What could we improve? The notes section on the visitor sign is missing on the online ordering system and there is no mention of the hole drilling service on the MAX HEADROOM sign ordering section
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee was really helpful
Finally, out of 5 what would you rate us? 5
Clare D
Thu 24th Oct 2019
1.What made you choose to buy these products from SSP? Recommended by a neighbour
2.What did you think of the product? Fit for purpose and a good weight
3.What did we get right? Very fast service and good communication
4.What could we improve? Nothing for me
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I am sorry but I don’t have her name but a very helpful lady
Finally, out of 5 what would you rate us? 5
Elaine W
Thu 24th Oct 2019
1.What made you choose to buy these products from SSP? Our company is now required to use a Confidential Visitor Sign-In book and your company had what we needed.
2.What did you think of the product? Serves the purpose as intended.
3.What did we get right? Yes
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 5
Keith F
Tue 10th Sep 2019
1.What made you choose to buy these products from SSP? Found on internet
2.What did you think of the product? Was ok .. for a reasale actually , but my customer was happy
3.What did we get right? everything
4.What could we improve? Free beer with every order !! ha ha
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone !!
Finally, out of 5 what would you rate us? 5
Julie O
Tue 9th Jul 2019
1.What made you choose to buy these products from SSP? Our Quality manager sent me the link to action
2.What did you think of the product? The book was actual as I expected. Although the hard backed folder was damaged you quickly replaced.
3.What did we get right? Everything apart from the folder. Although you said properly damaged in transit, I feel it was manufacture.
4.What could we improve? The folder could have been a little deeper, but not a problem for us as always open. Also as always open the printing of Company details on front cover is never seen, you may like to think about offering a small area for company details on each page.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.
Finally, out of 5 what would you rate us? 4.8
Kevin L
Tue 9th Jul 2019
1.What made you choose to buy these products from SSP? Specific requirement
2.What did you think of the product? Very Good
3.What did we get right? Everything Thank you.
Finally, out of 5 what would you rate us? 5
Paul D
Mon 8th Jul 2019
1.What made you choose to buy these products from SSP? The right product @ the right price
2.What did you think of the product? Good
3.What did we get right? Good. Problem with the courier, not your fault but good communication to make me aware of the issue
4.What could we improve? All good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t catch the name, but the person who liaised with me a couple of times on the phone when the courier had problems was very good.
Finally, out of 5 what would you rate us? 5
Business Manager
Wed 26th Jun 2019
1) 1.What made you choose to buy these products from SSP? Purchased previously
2) What did you think of the product? Good quality product/very specific pages which is great!
3) What did we get right? Quick delivery, well packaged
5/5!!
Alison B.
Tue 14th May 2019
Thank you for your email.
We decided to buy products from SSP Direct as there appeared to be a good choice/selection of the items we were looking to buy. Products and availability were good. Service provided was fast and efficient. Overall rating we would give 5.
Hope this helps.
John D
Fri 15th Feb 2019
Please see below, you’ve all done very well !!
Product:
1.What made you choose to buy these products from SSP? Use regularly
2.What did you think of the product? Does the job
3.What did we get right? Everything
Finally, out of 5 what would you rate us? 5
Julie B
Wed 16th Jan 2019
Great service good product just what I ordered arrived prompt very happy l, so no problem there.
Ben D
Tue 27th Nov 2018
1.What made you choose to buy these products from SSP? Google search, one of the first links that came up!
2.What did you think of the product? We have not been able to install yet (order was for an alarmed cover for an emergency door release point) however looks appropriate to our needs and as advertised.
3.What did we get right? Very polite and pleasant on the phone (I called just after placing the order to enquire about delivery slots), and very prompt dispatch/delivery.
4.What could we improve? Nothing, as far as I can see, very pleased.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry didn’t catch the name of the gentleman I spoke to Friday!
Finally, out of 5 what would you rate us? 5
Alan R
Thu 25th Oct 2018
Product:
1.What made you choose to buy these products from SSP? I've purchased similar and same items from you previously.
2.What did you think of the product? Good quality
Service:
3.What did we get right? Everything from initial order taking to final delivery.
4.What could we improve? From my point of view I don'y require any changes to the service you provide.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I tend to forget the names of the people who answer the phone and take the orders, but for your Team Meetings I have always met good customer service from your colleagues and they are always helpful to me.
Chris N
Wed 10th Oct 2018
All was very good service excellent
Material was installed without any problems and customer happy with the job
Greg S
Wed 3rd Oct 2018
Product:
1.What made you choose to buy these products from SSP? We have used you before
2.What did you think of the product? Very good
Service:
3.What did we get right? No… the order was correct but the pickers only sent one visitor book instead of three. Also the new visitor badges were in two packs, 00001 – 2000 in both. We needed a continuous number form 0001 – 4000. Gwyn is sorting this for us.
4.What could we improve? Apart from above nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn has been very helpful and assisted me in getting the right products ordered. All problems handled well.
Rhod T.
Thu 30th Aug 2018
1.What made you choose to buy these products from SSP? Chance really- just the first website I found! Now I wouldn’t go elsewhere.
2.What did you think of the product? Always good. Just once had to alter my order because the type I wanted wasn’t available in the length I wanted.
3.What did we get right? Good service, flexible, friendly with fast delivery.
4.What could we improve? Not keen on your logo -looks a bit home-made.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Don’t know his name- guy who answers the phone!
Finally, out of 5 what would you rate us? 5 really.
Jonathan H.
Wed 4th Jul 2018
1.What made you choose to buy these products from SSP?
I used Google to search for security screws and your company was near the top of the search
2.What did you think of the product?
Perfect and as advertised. Good quality too.
3.What did we get right?
Swift delivery / easy to work out the sizes I needed (as well as the right screw head)
4.What could we improve?
Nothing to improve
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
All done online so I didn’t speak to anyone.
Finally, out of 5 what would you rate us?
5
Charlotte B.
Fri 8th Jun 2018
1.What made you choose to buy these products from SSP? Very easy to use website with the prices clearly on display. No ‘call us for a quote’ nonsense.
2.What did you think of the product? Good quality products.
3.What did we get right? Customer service is excellent, Gwyn was extremely helpful and replied to emails really quickly.
4.What could we improve? -
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Special mention to Gwyn!
Finally, out of 5 what would you rate us? 5/5
Stephen M.
Mon 4th Jun 2018
1.What made you choose to buy these products from SSP? Sourced online
2.What did you think of the product? Product suitable for the task required
3.What did we get right? Price and efficient delivery
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark Hughes – very helpful
Finally, out of 5 what would you rate us? 5
Sue
Tue 8th May 2018
1.What made you choose to buy these products from SSP? WE HAVE BOUGHT FROM YOU BEFORE
2.What did you think of the product? VERY GOOD
3.What did we get right? THEY ARE THE CORRECT ITEMS FOR SECURING OUR ENAMEL SIGNS
4.What could we improve? NOTHING
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? NOT REALLY AS IT WAS DONE ON THE INTERNET
Finally, out of 5 what would you rate us? 5
Dave K.
Tue 17th Apr 2018
1.What made you choose to buy these products from SSP? Looked ideal for duty on internet search.
2.What did you think of the product? Excellent our for duty
3.What did we get right? Everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike
Alison Willson
Fri 20th Oct 2017
1. What made you choose to buy these products from SSP? A field sales team member forwarded the link to me
2. What did you think of the service? Excellent – arrived faster than expected so I was able to send out to our field sales team quicker, which means that our live products will be secured onto their security brackets faster
3. What did you think of the product? Excellent
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Security for our live products in stores
5. Out of 5 (with 5 being great) how would you rate us? 5
Howard White
Fri 29th Sep 2017
Many thanks for your clear client retention and service integrity.
You very seldom see this level of diligence and care towards after sales customer service, very refreshing to see.
I will certainly not hesitate to use you for all our signage / safety needs in the future and will recommend your company whenever the opportunity arises.
Paul Beard
Tue 4th Apr 2017
1. What made you choose to buy these products from SSP? After a previously burgled shed where the hinges were unscrewed and the door just lifted off, I wanted to fit security screws to my new shed and the torx pin screws seemed to be the best.
2. What did you think of the service? They are, of course only a deterrent, so the padlocks are also on the door but I’m very pleased with them
3. What did you think of the product?
4. Out of 5 (with 5 being great) how would you rate us? Very good rapid service from SSP - the order arrived next day. Recommended.
Toni Jones
Fri 24th Mar 2017
What made you choose to buy these products from SSP?
The design and look.
What did you think of the service?
Excellent customer service and fast delivery.
What did you think of the product?
Looks terrific, not fitted to the wall yet.
Out of 5 (with 5 being great) how would you rate us?
5 stars.
Julian Deshmukh
Fri 3rd Mar 2017
1. What made you choose to buy these products from SSP? Ordered from before – very good, quick service, no hassle in getting what I needed
2. What did you think of the service? - Very good
3. What did you think of the product? – Excellent – easy to get the bespoke permits designed and ordered to suit our needs
4. Out of 5 (with 5 being great) how would you rate us? – 4.5
Tony Fleming
Tue 14th Feb 2017
The reason I used SSP for these products was that they were the best product at the right price for us
The Service was really good
The Product is Excellent
5
Thanks
Julie Gray
Sat 21st Jan 2017
Thank you for the excellent service provided by SSP. We would certainly use your company again.
Graham Millard
Thu 27th Oct 2016
1. What made you choose to buy these products from SSP?
Combination of Google search and seeing the product used at a different school.
2. What did you think of the service?
Very good. I liked the fact that people responded to my emails and phone calls even when someone was out of the office. The proofs arrived promptly which speeded up the whole process.
3. What did you think of the product?
Good quality product, neatly packaged and swiftly delivered. I’ll be interested in how our Office staff find getting visitors to use it after half term.
4. Out of 5 (with 5 being great) how would you rate us?
So far, 5/5 with the website 3/5.
5. Overall, how do you feel we could improve as a business?
The website is too cluttered and busy. There are so many products advertised and so many options within each product range. I think that from a first time visitor’s perspective it can be a little overwhelming. A neater website with far fewer menus and sub-menus and fewer thumbnail images could be better. In terms of the visitors’ book, it was quite difficult to actually see (online) how it would operate as the images of it were displayed separately. A short video of someone signing in, tearing off, folding and placing in the pass holder may be clearer.
Richard Scott
Fri 29th Jul 2016
1. What made you choose to buy these products from SSP? We’ve bought from SSP before (a few times)
2. What did you think of the service? Service is excellent, and is why we’ll keep coming back.
3. What did you think of the product? Product is excellent.
4. Out of 5 (with 5 being great) how would you rate us? 5 (very few suppliers would receive this now)
5. Overall, how do you feel we could improve as a business? Couldn’t really improve, service excellent very helpful and polite when phoned.
Richard Scott
Sat 30th Apr 2016
1.What made you choose to buy these products from SSP? Your website looks very professional and the wide range of products is why we’d chosen your company.
2. What did you think of the service? Service was excellent as was the manner of the salesman on the phone (very helpful).
3. What did you think of the product? Products are excellent.
4. We are currently re-developing our website, what improvements (if any) would you like to see? Not many improvements to be made, just keep it easy and uncomplicated to use.
5. Do you think that having the option to pay through PayPal would be useful? I would imagine it would, but as a company we try not to use pay pal.
6. Out of 5 (with 5 being great) how would you rate us? Definitely a 5.
Graham Hay
Tue 19th Apr 2016
I chose your products as I needed to secure my number plate to a new stainless steel grille for my focus St. It was that or stick it to the body work. Your company was the only one that allowed me to buy 10 rather than 100. The screws are the same sort used by another company specialising in vehicle security, except that you only get one length. I will be ordering more as the ones I ordered are just too small. I now have the correct details so will order them shortly,
thanks again for a prompt service and speedy delivery
Ioan Davies
Sat 5th Mar 2016
1.What made you choose to buy these products from SSP? – Previous customer; good range of products and good service last time I bought from you
2. What did you think of the service? – Very good, slight glitch because some items out of stock but soon sorted
3. What did you think of the product? – Very good, clutch head screws bit difficult to fix rapidly until I started using pilot holes, then much easier
4. Was the website easy enough to use? - Yes
5. Out of 5 (with 5 being great) how would you rate us? – 4.5, certainly recommend you to others and will use again.
Jonathan Jennings
Fri 15th Jan 2016
Products I ordered were just what I needed in suitable quantity sizes at a reasonable amount. Fast delivery and easy order process. Yes 5 out of 5 is a good score.
Mike Porter
Wed 11th Nov 2015
1.What made you choose to buy these products from SSP?
[Mike Porter] Recommended by the manufacturer
2. What did you think of the service?
[Mike Porter] Excellent
3. What did you think of the product?
[Mike Porter] Good, it was exactly what I required
4. Was the website easy enough to use?
[Mike Porter] Yes
5. Out of 5 (with 5 being great) how would you rate us?
[Mike Porter] 5
Andrew Gale
Thu 1st Oct 2015
1.What made you choose to buy these products from SSP?
You had the best match for the product I required
2. What did you think of the service?
Very good
3. What did you think of the product?
As expected
4. Was the website easy enough to use?
No – I could not reset my password and had to ring to place my order
5. Out of 5 (with 5 being great) how would you rate us? 4
Peter Nicholson
Sun 2nd Aug 2015
I bought the products for personal use in securing dynamo lights on some bicycles that I own, and used your company as it was one of the first to figure in my Internet searches for such items. I found the website clear and quick to use, and the service fast and secure. I've fitted the products, and so far they seem to be very suitable. Overall, 5/5.
Mick Masters
Mon 8th Jun 2015
Brilliant service and a wide range of goods.
Excellent web site and so easy to use.
I will use you again when I next need special fixings
Nicole Wright
Tue 26th May 2015
1.What made you choose to buy these products from SSP?
The website had exactly what I wanted for a good price (Danger of Death sign)
2. What did you think of the service?
Good
3. What did you think of the product?
I did not get to see the product, but the recipient, my 3 year old nephew, said it was his favourite birthday present. Photo attached.
4. Was the website easy enough to use?
Yes
5. Out of 5 (with 5 being great) how would you rate us?
5
Johnathan Simpson
Sun 15th Feb 2015
Firstly I found the website very easy to use and informative and easy to place the said order.
Secondly having placed the order I had time to think regarding the order and found I needed to add something else to the order.
So I rang up and spoke to a most helpful gent who went through my order and added the extra item,but I also found out that I had not correctly ordered the right items that I needed and my mistake was explained and we updated my order which could have turned out a big pain for me. So well pleased and gained a bit more knowledge of your products.
Thirdly the delivery was excellent and with being a security product even though it was a small package it arrived fast and secure and the items were very good quality.
To rate you 5 out of 5.
Craig Smith
Tue 3rd Feb 2015
This is the second time i've ordered from SSP.
both transactions have gone smoothly. easy to find what i wanted on the website and easy to order.
deliveries have been received in the appropriate timescale.
all in all a pleasant experience. 4.5 out of 5.
Nicholas Lockyer
Fri 9th Jan 2015
All aspects of the service and the product met with my complete satisfaction (5/5). Thanks
Helen Foster
Thu 7th Mar 2013
The service was speedy and efficient and the goods were exactly what I wanted at a fair price.. Both items were exactly as described and shown on the website.. I was happy with everything including the follow up e mails which were friendly but professional... The website was very easy to navigate. I did not know the correct name of the product that I wanted and the website assisted in finding the items and the drawings of what I was ordering really helped in confirming I had chosen the right things.
John F
Wed 30th Nov -0001
Couldn’t fault the on-line and delivery service. Arrived promptly.
When the need arises I will definitely use your company again.