Graham Hipkins
Mon 19th Feb 2024
4. Would you recommend us?
Range of products, excellent. Helpful and knowledgable customer service. Delivery by DPD pathetic.
Muhibul Islam
Tue 10th Oct 2023
4. Would you recommend us?
Isabela
Wed 5th Apr 2023
4. Would you recommend us?
richard maxey
Thu 16th Mar 2023
4. Would you recommend us?
Purchasing
Fri 10th Mar 2023
4. Would you recommend us?
Excellent service thank you
Caroline Smith
Fri 24th Feb 2023
4. Would you recommend us?
Excellent customer service. After placing an order, I received an email to double check the order I'd placed as something I was ordering was included as standard with the socket covers. It was clear to see that SSP are there to support their customers.
Lee Watkins
Tue 24th Jan 2023
4. Would you recommend us?
John Kelly
Wed 16th Nov 2022
4. Would you recommend us?
Owen Mcgoldrick
Thu 7th Apr 2022
4. Would you recommend us?
Karen
Mon 21st Mar 2022
4. Would you recommend us?
Speedy, friendly, efficient.
My only problem was that your emails are caught by my spam filter, fortunately I found your mail.
No complaints from me at all.
Wouldn't hesitate to recommend.
Brian James
Thu 17th Mar 2022
4. Would you recommend us?
Very happy with the items supplied.
Kieran
Fri 12th Nov 2021
4. Would you recommend us?
Informative website, prompt delivery!
Alan
Tue 14th Sep 2021
4. Would you recommend us?
Great service, thank you
Bob
Wed 7th Jul 2021
4. Would you recommend us?
SSP is a very reliable supplier. The product I ordered was delivered very well packaged without damage and on time with no missing pieces. Excellent service Thank you.
Julie O
Tue 9th Jul 2019
1.What made you choose to buy these products from SSP? Our Quality manager sent me the link to action
2.What did you think of the product? The book was actual as I expected. Although the hard backed folder was damaged you quickly replaced.
3.What did we get right? Everything apart from the folder. Although you said properly damaged in transit, I feel it was manufacture.
4.What could we improve? The folder could have been a little deeper, but not a problem for us as always open. Also as always open the printing of Company details on front cover is never seen, you may like to think about offering a small area for company details on each page.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No.
Finally, out of 5 what would you rate us? 4.8
Kevin L
Tue 9th Jul 2019
1.What made you choose to buy these products from SSP? Specific requirement
2.What did you think of the product? Very Good
3.What did we get right? Everything Thank you.
Finally, out of 5 what would you rate us? 5
Paul D
Mon 8th Jul 2019
1.What made you choose to buy these products from SSP? The right product @ the right price
2.What did you think of the product? Good
3.What did we get right? Good. Problem with the courier, not your fault but good communication to make me aware of the issue
4.What could we improve? All good
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t catch the name, but the person who liaised with me a couple of times on the phone when the courier had problems was very good.
Finally, out of 5 what would you rate us? 5
Matt F
Thu 13th Dec 2018
1.What made you choose to buy these products from SSP? I have purchased from you in the past. My original reason and subsequently, is because your website is the easiest to understand and navigate.
2.What did you think of the product? I have always been satisfied with the products I have purchased (security screws). One one occasion a screw driver broke and you replaced it quickly and free of charge, cemented my loyalty.
3.What did we get right? Effective website. Good value products. Small quantities of screws available. Swift delivery. Customer service as per point above.
4.What could we improve? Nothing comes to mind.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever sent me the email on 05.08.18 at 09.40, they didn’t sign it, just SSP but they sorted my problem and sent me some info too.
Finally, out of 5 what would you rate us? 5
Rating? Score 5
Justin H.
Thu 26th Apr 2018
1.What made you choose to buy these products from SSP?
Found you online through a search engine, had a good range.
2.What did you think of the product?
Good, difficult to know what the actual finish would be like before purchasing. The finish was somewhere between a silver and a nickel which was ok for this application. Might be good to have a finish description
3.What did we get right?
Liked the way the relevant head to secure it with
4.What could we improve?
Description of finish
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Afraid not I did it all myself
Finally, out of 5 what would you rate us?
4 but would def shop again. It’s not something that I need often though
James Nelson
Tue 3rd Apr 2018
What made you choose to buy these products from SSP?
Found you through google search. The descriptions, knowledge base and detailed information to help finding the right type of security screws and tool was really helpful. I’m not sure how I would have found the right thing otherwise.
What did you think of the product?
Seemed like good quality.
What did we get right?
Again the detailed information was super helpful to get the right product. Most sites are really light on details, which is useless for someone like me who has limited knowledge and no-one to ask. Delivery was quick.
What could we improve?
Nothing specific comes to mind.
Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I didn’t deal with a specific person.
Would an SSP App be useful to you?
I don’t think so.
Finally, out of 5 what would you rate us?
5
Rattan Khetani
Wed 21st Mar 2018
5/5
Dave Beveridge
Wed 7th Mar 2018
10 out of 10 for service. Very impressed.
Stephanie Cheetham
Tue 30th Jan 2018
Product:
1.What made you choose to buy these products from SSP? Bought products previously and have always been satisfied with them.
2.What did you think of the product? Great.
Service:
3.What did we get right? Service was good, unable to purchase online due to website issues so ordered over the phone which was great.
4.What could we improve? ETA for delivery of products on ordering.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone has been great (a woman took my order on the phone and was very helpful)
Finally, out of 5 what would you rate us? 5
Chris Roth
Mon 8th Jan 2018
Product:
1.What made you choose to buy these products from SSP? Very good products and delivery time
2.What did you think of the product? Very good quality
Service:
3.What did we get right? Service and delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? have only dealt online
Finally, out of 5 what would you rate us? 5
Lesley
Fri 8th Dec 2017
Product:
1.What made you choose to buy these products from SSP? What we needed for the job
2.What did you think of the product? Good quality
Service:
3.What did we get right? – ordering & first class delivery
4.What could we improve? Nothing from our experience using your company
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? All dealings done through website
Finally, out of 5 what would you rate us? 5/5
Robert Jackson
Sat 16th Sep 2017
1. What made you choose to buy these products from SSP? I searched for security screws and SSP had just the item that I was looking for at the right price and quantity required, without having to buy a box of 100.
2. What did you think of the service? The service was good, maybe the packaging was a little over the top, (10 screws & 1 bit in a jiffy bag then the jiffy in a large plastic bag). That said it arrived safe and sound.
3. What did you think of the product? I won’t be using the screws until next week but they look to be good for the job in mind.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To secure the front of a fire alarm panel in a school (the original screws were lost I think they ended up in a skip)
5. Out of 5 (with 5 being great) how would you rate us? 5
Mike Pinsent
Sat 28th Jan 2017
1. What did you think of the product? The maglocks and the mounting Z kits arrived safely and in good time
The quality looks good, though I have not powered them up yet, but I expect they will be fine.Price was very competitive
The Z mounting kits did not fit the maglock. This is not a major issue as I was able to find ways around this. I guess these were for the smaller version. I would have bought them anyway even if the web site mentioned that they would need modification to fit.
2. Out of 5 (with 5 being great) how would you rate us? Overall v good and I would be confident in using you in the future
Judith Kirk
Fri 20th Jan 2017
1. What made you choose to buy these products from SSP?
Search on Google for simple to use passes, your product fitted our current needs
2. What did you think of the service?
Apart from the initial hiccup with the loss of our order, the service from that point was very good with swift turnaround of sample templates and changes requested.
3. What did you think of the product?
The product has greatly simplified and speeded up our signing process, however on hindsight it would have been helpful to request ‘date in’ and ‘date out’ columns on the pass book as we often have contractors on site for extended period during school holiday. This means that having to issue new passes daily we will go through supplies of passes quicker that previously.
We have also discovered that the holes punched in the sheets including the backing sheet do not line up with normal ringer binders so we need to re-punch to file the backing sheets for record keeping requirements as the folder is not deep enough to store more than a small amount of used backing record sheets
4. Out of 5 (with 5 being great) how would you rate us?
4.5
Martin Little
Thu 13th Oct 2016
1. What made you choose to buy these products from SSP?
Not many places had the product I wanted; I tried another first, and after a week they cancelled my order without explanation
- I guess they were out of stock. Their postage charge was less, which is why I didn't go to you first - ordering only one switch, the postage was nearly 40% of the product price.
2. What did you think of the service?
Service on the phone was good; quick, effective and polite. Even though I was only buying one item, I felt that my custom was valued. The only thing I would mention is that I was told the delivery would be the next day (Friday) but delivery was not made until Monday. Was not a problem for me, but thought you'd like to know.
3. What did you think of the product?
It looks robust and as I expected.
4. Out of 5 (with 5 being great) how would you rate us?
4.
Judith Landhausser
Thu 26th May 2016
1.What made you choose to buy these products from SSP? Came up with what we wanted on Google
2. What did you think of the service? Good
3. What did you think of the product? Exactly as described
4. Out of 5 (with 5 being great) how would you rate us? 5
Claire Thackray
Fri 20th May 2016
1.What made you choose to buy these products from SSP? We needed road signs for a video shoot and we found you on google easily
2. What did you think of the service? Amazing fast service thanks, good confirmation email and delivery
3. What did you think of the product? Fab – was perfect ta
4. We are currently re-developing our website, what improvements (if any) would you like to see? Super confusing to find these signs. Your videos were actually really helpful in seeing the full spectrum of the signs too – and great for SEO visibility online too.
5. Do you think that having the option to pay through PayPal would be useful? Yep
6. Out of 5 (with 5 being great) how would you rate us? 4
lee thomas
Tue 29th Dec 2015
1.What made you choose to buy these products from SSP? I found you on the Internet. You had a wind choice of products and your delivery time was quick.
2. What did you think of the service? Very good, I did not encounter any problems.
3. What did you think of the product? Good but unfortunately I will be returning the order as the customer cancelled the job last minute.
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 4
Alan Kingsland
Thu 19th Nov 2015
1.What made you choose to buy these products from SSP? good
2. What did you think of the service? good
3. What did you think of the product? good
4. Was the website easy enough to use? yes
5. Out of 5 (with 5 being great) how would you rate us? 4
Carlton Ferrett
Thu 22nd Oct 2015
I was very satisfied with the service I'd give it a 5
The product was just what I wanted
And the website was easy to use.
Thank you very much.
Les Stevens
Fri 21st Aug 2015
1.What made you choose to buy these products from SSP? Existing Satisfied customer returning.
2. What did you think of the service? Excellent.
3. What did you think of the product? Very good.
4. Was the website easy enough to use? Did have some problems in the payment / account section.
5. Out of 5 (with 5 being great) how would you rate us? 5
Martin Lamb
Sun 29th Mar 2015
Sorry it's taken so long in responding but the service and bits have been great and thank you.
Jenna Riley
Sun 29th Mar 2015
The website is easy to use and the order I placed arrived very promptly. I’d emailed with a query prior to making the order and the reply to this was quick and all my questions were well answered.
David Turgoose
Fri 20th Mar 2015
1. Service / supply prompt and correct.
2. Product very good, performs well.
3. Website easy enough to navigate, but I ordered by phone as you did not do the precise item I wanted, and ordered close to my requirements.
4. 5 out of 5.
Scott Spackman
Sat 14th Mar 2015
1. What did you think of the service? Always ordered online, providing and excellent and easy to use service.
2. What did you think of the product? Excellent
3. Was the website easy enough to use? Very
4. Out of 5 (with 5 being great) how would you rate us? 5
Nick Jones
Fri 6th Mar 2015
Outstanding service all round. You are now the preferred safety supplier to Grosvenor Rowing Club Chester
Evelyn Reeve
Thu 22nd Jan 2015
Service: Found the service 5 out of 5. Really good got the package within the time stated.
Product: The products are really good. My mother has dementia and lives at home. However she switches of gas central heating and moves the gas control to off. Has taken over a year to find products such as this. Would recommend you share your products with Social Services and Alzheimer's societies as none of these knew of these products. It has certainly given us peace of mind that my mum cannot switch off the heating now. We needed a locking device to go over power supply and plug socket however you did not have 1 single locking product that covered both. So we purchased a plug socket and the larger key lock. It was a tight fit and we needed to move the gas timer controls to fit both. It would have been better to get 1 cover. Something to consider with your supplier.
Website: Yes found it easy to use
Overall: 5 out of 5
Lynne Fitzgerald
Fri 16th Jan 2015
Service was good, product was good, website was easy and we rate you 5
Verna Beighton
Sat 5th Oct 2013
Thank you for an excellent service and a brilliant product. We were at our wits end trying to find a solution to getting our new car up a step into our garage, until we happened upon your website and found your vehicle ramps. The product arrived in good time and in good order.
If I was to mark you out of 10 I would give you 10
I have already recommended your website to family and friends.
Paul Gray
Fri 8th Mar 2013
Brilliant service, no problems with my orders, super quick postage!