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Excellent

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Recent reviews

JL West Midlands

Fri 23rd Jul 2021

Excellent service

Rob Scott

Wed 21st Jul 2021

Helen Avenell

Wed 21st Jul 2021

The customer service over the telephone was fantastic - really helpful both initially on advice about the product I was looking for, and latterly when I was chasing the order. However, delivery was appalling. Despite being on the Scottish mainland I had to pay the ridiculous 'Highlands & Islands' surcharge which meant my package (measuring approx. A5 envelope size) cost me £35 in delivery charges. Added to that, I ordered on Thursday afternoon and the package arrived the following Tuesday (not exactly next day delivery). I have dealt with other companies who do not add this restrictive & unfair charge to their delivery for anyone who happens to live within what is a huge postcode area, covering not only 'remote' islands but also a significant part of the Scottish mainland, and suggest that you look at other courier options. We may be a small percentage of your customers but this charge is really unacceptable. For this reason I could not recommend your company and if I had not required this product in such a hurry, I would have gone elsewhere to order.

SSP Response: 

Good morning Helen

I have looked at your order and feedback below. I am really pleased to see you were happy with the customer service and product, as we take customer satisfaction very seriously. I can see you were only charged £16.65 for delivery which we informed you at time of order. I can appreciate your frustration at the charges, but unfortunately this is the charge DPD charge us. We do not make any profit on delivery whatsoever, we just pass on our charge. As DPD class this as a Highlands delivery, it is a two day service, which is beyond our control unfortunately. The goods left us the same day we received your order. We do review our courier service regularly to make sure it is the most cost effective, but we do have to balance this with reliability, as I am sure you can appreciate. 

Thank you for your order and for taking the time to complete our survey, which is so important to make sure we are always striving for the very best service.

Have a lovely week.

Amanda Craven

Wed 21st Jul 2021

See all reviews

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SSP School Accident Incident and Illness Report self duplicating book

SSP No: 13347

RRP £12.00 (£14.40 inc vat)

NOW FROM £6.95 (£8.34 inc vat)

SSP’s Accident, Incident and Illness report book holds 50 individually numbered sheets consisting of a top copy and a self duplicating copy. Ideal for schools and colleges, this report form is designed to be completed as soon as any significant incident or accident occurs.

To comply with the Health and Safety act 1974, post incident, the responsible person must notify the enforcing authority after any incident takes place. 

With tear-out pages, this is also compliant with GDPR data protection legislation.

You may wish to protect this product by purchasing one of our waterproof folders, available in the related items below.

Each form covers:
Name, location, the type of injury sustained, detail of treatment administered, and what happened to the pupil next (eg, parents contacted, remained at school, picked up)

Features and Benefits
By using the report form you will be complying with the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) Act 1995 and also with the Data Protection Act 1998. This is particularly important if the injured party decides to take the organisation to a court.
This form is self duplicating and comes with an extra 1 sheets, this means that all the required people (including the injured party) has access to this form, instead of sharing just one copy.
Finally by reporting the incident at work and the company taking remedial action, it may stop anything similar or perhaps more serious happening again.

Size: A5 (148 x 210mm)

Quantity in book: 50 self duplicating pages (top copy and one duplicate)

Delivery: Next working day, if ordered before 4pm, Monday to Friday

Why buy from SSP Direct?
If the thousands of positive customer reviews are not quite enough, we were first established way back in 1999. As preferred suppliers to hundreds of schools, local authorities and hospitals, we know that it’s all about being efficient, supplying quality products and delivering good, honest customer service. We are proud to say that most of our sales now are to repeat customers, which we believe to be the greatest testimony we could ask for.

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